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2 Helpful Votes
Sail Date: July 2019
We were three generations of our family (Grandparents, Parents and Toddler in tow) looking to make memories, and decided to go on a cruise to Alaska. We chose Celebrity just because it was the best deal our Travel Agent could get us. With ... Read More
We were three generations of our family (Grandparents, Parents and Toddler in tow) looking to make memories, and decided to go on a cruise to Alaska. We chose Celebrity just because it was the best deal our Travel Agent could get us. With a grand total of one cruise (on Carnival) behind us, we had nothing to compare with, really - but all I can say is - the Celebrity experience was fabulous and future cruises for us will have a high bar to live up to! We are local to Seattle so getting to the ship was the easiest thing - we drove up to the Pier. Parking at the Pier for a week is pretty expensive, but still, an Uber XL would cost almost the same, so it was an easy choice to make - at least we wouldn't have to carry our toddler's car seat along! Our embarkation experience was sadly, not the best. We unfortunately arrived at the peak rush period, and so the lines to check in were serpentine and endless, and the check in hall was stifling hot. The person at the counter also was very slow, and took ages to check us in and get us our SeaPass cards. We were still at the counter after people behind us had been checked in and gotten onboard! He took my credit card to put it on record, but that never happened, and I had to go to Guest Relations onboard to get it corrected. Once we got on the ship - well, it was a totally different world! The Solstice is amazingly luxurious, even if it is an "old" ship. The crew is hospitable, and very attentive to the passengers' comfort. My mother suffers from bad knees, and the attendants at the embarkation gangway guided her to an armchair so she could recover her breath, brought her some orange juice and generally took care of her till she felt rested. Our cabins were fantastic - we had booked Deluxe Verandahs on the mid ships "hump", and they were totally worth the price. Ours probably had the biggest balcony around - big enough to fit four deck chairs and a table. The cabins were neat, clean, well appointed with lots of storage areas and hidden cabinets. The bathroom was cramped, but adequate. Our cabins were close to the mid ship elevators, and the Team Earth lobby, but we never heard any outside noises ever. The food.. ahh, the food!! We ate most of our meals in the Ocean View Cafe buffet, and hardly ever felt we missed anything. This place served every kind of cuisine possible- including vegetarian, vegan and gluten free options. They also had "theme" meals - like a Taste of America, Taste of Mediterranean themed lunch, and a Taste of India, Taste of China, Taste of Eastern Europe themed dinners - where in addition to the regular stations, they had additional stations dedicated to the advertised cuisine. On the last night, they had a "Best of the Cruise" buffet, with the most popular items from the entire cruise, and to make things fun - a chocolate fountain with fruits and bits to dip into it. Absolute treat! We had a couple of meals in the MDR which were lovely - my family prefers Indian food, and the MDr had an excelltn Indian menu to choose from. They also adapted the menu items to cater to my father's dietary needs, and when requested for something that was not on the dining room menu, they went and fetched it from the Buffet! The entire Catering and Serving staff We didn't really indulge in any shows, etc on board the ship - preferred to spend our time enjoying the glorious views outside. the talks by the naturalist (and the running commentary during the fjord visit) and the destination highlight sessions were wonderful, though. And so was the Q&A session with Captain Tasos - I admire the way this man can talk, Greek accent and all, and the tongue in cheek manner he has! We did visit the Silent Disco (hilarious) and the dueling violins and band performances in the Atrium which were enjoyable. It might have been better to have them a bit further away from the Guest Relations desk though, since it made conversation harder. There were also quite a few good free movies on TV, on Demand, that we were able to catch up on. We avoided booking any excursions via the Cruise line, instead preferring to do our own thing in each port we visited. The Daily planners provided each ay were helpful though, in planning out what we could get done when in port. Overall, we had a fabulous family trip, and experienced something we can relive over and over again for the rest of our lives. Our kid enjoyed his time aboard the ship and was sad to say good bye to the Solstice. Read Less
3 Helpful Votes
Sail Date: July 2019
Ship: over the top great. I’ve cruised on 3 other lines, 6 other ships, none compare to the Solstice for design style or functionality. It’s like staying at an Intercontinental Hotel, only as sea. Atrium and elevator designs are ... Read More
Ship: over the top great. I’ve cruised on 3 other lines, 6 other ships, none compare to the Solstice for design style or functionality. It’s like staying at an Intercontinental Hotel, only as sea. Atrium and elevator designs are beautiful. Elevators came quickly on most occasions. Fellow passengers were friendly. There were two formal nights, branded “evening chic”. Everyone dressed up in their own way and posed for photos. Not many suits or tuxedos like the old days, but people made an effort and looked good. Had some nice elevator discussions on what everyone chose to wear. On more traditional cruise lines where they still call it “formal night”, I’ve seen passengers “protest” by showing up in jeans or a T shirt and a ball cap. Didn’t see anything like that on Celebrity. Main Dining Room (MDR): fantastic, well prepared and presented food and outstanding service. Knowledgeable sommeliers took good care of us. Beautiful venue; we were told it was designed to look like you are inside a glass of champagne. We had anytime dining and never had to wait for a table for two, aside from a maximum five minutes in the hostess line. They always gave us table 444 or 445, which are on the 2nd level, overlooking the lower, assigned time dining section. Great people watching. Buffet was good quality with a wide variety of choices. Sometimes hard to find a table, but we managed. More challenging to find ketchup and mayo – be sure to ask someone. On embarkation day, we avoided the buffet crowd and got burgers at the Mast Grill. Decent burger, good fries, good service and a great view leaving port. Wine lover? This is the ship for you. Great wine selection and they serve it in Reidel glasses at every venue except the pool bar, where they use plastic glasses for safety. No problem taking your drink with you if you need to be somewhere else. Not every venue has all the wines. Frequent Cellar Masters, MDR and the specialty restaurants for the best stuff. Say hi to Dimytro in Cellar Masters if you see him. A couple small tips ($2 - $5) early in the week and Dimytro will be your friend for life. If you like martinis, check out the martini bar, across from Cellar Masters on Deck 4. If whiskey is your thing, the World Class Bar is your place. Deal: by paying a larger, nonrefundable deposit, Celebrity comped us the premium beverage package, internet, gratuities and $300 on board spending credit. Wow! That made for a great cruise. We wanted for nothing the whole time. Beverage package includes much more than booze: fresh squeezed juice and brewed coffee at breakfast, fancy coffee drinks at Café Al Bacio, bottled water, tea – you name it. Once the servers know you have the premium package, they really take care of everything. Had fun spending the OBC at the shops and Sushi on Five. You can also use OBC for shore excursions or in the casino. Internet was sometimes slow and dropped out altogether on the first night. Specialty restaurants: expensive compared to other cruise lines. Enjoyed Sushi on Five twice. The Kobe beef slider is the best burger I’ve had. Also loved the sushi rolls and seafood stuffed wontons. Did not visit the other pay restaurants. Had room service breakfast once. They showed up right on time with everything we ordered. We also went off menu, requesting lox and cream cheese for our bagels. They brought the same spread that you get if you have breakfast in the MDR: smoked salmon, cream cheese, capers, onion, lemon and tomato. Bravo! Lots of good music throughout the ship. Almost always someone performing in the Grand Foyer. Danny Smart was our favorite. They had trivia every afternoon in the Sky Lounge, which has some of the best views on the ship, a good bar, and plenty of comfy places to sit and relax. Watched Captain Tasos do a slide show and Q&A on the construction of Solstice in the main theater. The Captain is informative and has great comedic timing. His PA announcements throughout the cruise are a hoot. Conclusion: Alaska was stunningly beautiful and the Celebrity Solstice ship, crew, food, drink and fellow passengers were first class. We have a new favorite cruise line. Read Less
2 Helpful Votes
Sail Date: June 2019
Once in a lifetime cruise, what an amazing trip! Sailing the inside passage was beautiful and scenic. I sailed with my husband, son and sister with her family. We choose to sail from Vancouver to sail the inside passage and we have been on ... Read More
Once in a lifetime cruise, what an amazing trip! Sailing the inside passage was beautiful and scenic. I sailed with my husband, son and sister with her family. We choose to sail from Vancouver to sail the inside passage and we have been on the Eclipse before and loved it! Once again Celebrity delivered an amazing vacation for my family. Arrived in Vancouver the day before and used the Canada line train from airport to hotel near Canada Place. We stayed at the Auberge Hotel, its location was perfect. Close walk from train and to Canada Place, no need for taxi at all. We ate dinner at the Elephant bar and it was very good. I have heard mixed reviews on check in at the pier so my husband and I decided to go down there early and check things out. After speaking with a worker at the port he suggested to check in before noon. We decided to collect our luggage at the Hotel and checkout at 10:30am and walked over to the pier. We entered through the parking garage and were expedited through immediately. We dropped our luggage and went on through to check in. We were told we could get our sea pass cards and not go through customs if we wanted to still explore Vancouver , but we decided to go right on the ship. My sister and her family stayed at the Pan Pacific which is on the pier. She just took the elevator down from the lobby right to check in so it was easy as well. The ship was in great shape and very clean . This was our second time on Eclipse and our 8th Celebrity cruise. The Eclipse was the first celebrity cruise we did when she was new and we have been hooked ever since. We have sailed Royal, Carnival, and Disney and Celebrity is perfect for us. The main reason is the consistency in their customer service and quality for what you pay. Plenty of choices for dinning and the quality to me hasn't changed much, but to be fair we usually don't dine in the main dinning room. For this trip we used Tuscan as our main dinning room and dinned in Murano as well. We stayed in Concierge class for this trip . Our cabin was exactly as expected, very clean but a little tired. We knew she was due for refurbishment, only complaint was the bed. It was very worn and hard as a rock. Thankfully their was beautiful scenery the entire cruise since we didn't sleep much. Tuscan grill is our favorite place to eat every cruise, since this ship doesn't have Lawn Club and the original Quisine restaurant we decided to do a five night package with Tuscan and Murano. I understand changing to La Petite Chef but I had no desire to try it. Not really into gimmicks just good quality food. Tuscan has cut back on their menu choices over the years but the quality is still great. Murano's menu never changes and its always good . In my opinion sushi on five is a bust, its never busy like it was when it was crepes and soups. We always go to the mast grill at least once and its good old comfort food. The ocean view was a bit more crowded then I remembered but the quality of food was still good. We did dine in the main dinning room one night all due to Menino Fernandes the maître D. What amazing customer service he offered us. We decided last minute to line up on deck 4 for anytime dinning and the line wasn't moving and the girl at podium wasn't saying anything just typing away on the computer. We waited fifteen minutes and decided to leave and go to Buffett so we didn't miss the comedian that night. As we were walking away my son was upset and we couldn't understand the lack out communication we entered the elevator and in comes Menino the maître D. He had over heard us and followed us in the elevator took us down to level three and walked us right to an available table. Amazing customer service, thank you! We had a great meal and still managed to make the show that night. Jorge was our server he was wonderful. Our server at Tuscan we had three nights was Shankar and one night Joby they were both great and attentive. Vladan and Irena were there to greet us each time with a smile and a welcome back great to see you again. This is why we love Celebrity they are always consistent with their customer service, they work really hard and always smile. We frequent café al bacio every cruise and they never disappoint. They were a lot of fun and service was great! The entertainment they brought on board was excellent as always. Loved the comedians! By far the best was Milos! He was charismatic and very informative. We went to all his lectures and loved his science talk in sky lounge. He really made our cruise. Thank you Milos! My husband and son took Oasis fishing charter from Ketchikan and enjoyed it very much. All ports had good shopping and beautiful sites to see. All in all another amazing vacation with Celebrity! Read Less
Sail Date: June 2019
I have been sailing for over 25 years and regularly with Celebrity. We went to Alaska with Celebrity as I always had a good time and excellent value. This time, there were a few differences related to some 'changes'. There are ... Read More
I have been sailing for over 25 years and regularly with Celebrity. We went to Alaska with Celebrity as I always had a good time and excellent value. This time, there were a few differences related to some 'changes'. There are now some exclusive areas on the ship. For example, unless you have a suite, you cannot access the front of the sun deck (the reintroduction of classes on a ship was quite a shocker). In addition, the refit has ruined the back of the sun deck with a giant screen playing cartoons all day and a steel structure blocking the view to the sea. The cabins were very nicely redone and room service was impeccable. The main dining room refit is quite 'different' but we got rapidly used to it. Service was outstanding in the main dining room, and the food went from outstanding to very average and it seemed a challenge to cook anything but shoe lather. The portions went from fine to microscopic. Tuscan grill was quite a disappointment, and I cannot understand why this is replacing Ocean Liner. The shows were very nice, and guest service was as good as it gets. Despite a few items over which we were disappointed, we still had a good time. Read Less
Sail Date: June 2019
Bucket list to see Alaska and it’s beauty. The land portion was most enjoyable. We took the Wilderness Express from Fairbanks to Denali to Anchorage. The train allowed you to see aAlaska not many people get to see. We were lucky ... Read More
Bucket list to see Alaska and it’s beauty. The land portion was most enjoyable. We took the Wilderness Express from Fairbanks to Denali to Anchorage. The train allowed you to see aAlaska not many people get to see. We were lucky to see Denali from the north and south side of the mountain. It was very warm and two of the hotels did not have A/C just fans. The ship was very clean and the staff could not do enough for you. Blu restaurant for Aqua Class passengers was excellent in the service and food. The staff could not do enough for you to make you feel special. The staff took the time to talk to you about your day and family. The excursions we took were great. The Pilots Choice helicopter tour was expensive but worth it. We landed on the Taku Glacier (only 6 on tour + pilot) and the Juneau Ice Field (Tricouni Peak). Beautiful Alaska. In Skagway we took the White Pass Railway tour and train. Amazing views - highly recommended. The public areas were very nice and the entertainment was good. The different activities allowed you to do different things each day. The internet on the ship was slow - I did not use it. I waited until the ports to connect. Would highly recommend to visit the 49th state to see Alaska and learn about the people who live(d) there. Read Less
3 Helpful Votes
Sail Date: June 2019
Overheard: "Oh great... another line to stand in." Pros: Clean. Nice staterooms with good layout. Cabin steward/staff excellent. Nice balcony. Nice connecting rooms for those with kids. Nice, clean ... Read More
Overheard: "Oh great... another line to stand in." Pros: Clean. Nice staterooms with good layout. Cabin steward/staff excellent. Nice balcony. Nice connecting rooms for those with kids. Nice, clean bathrooms. Naturalist Brent Nixon... while he may be a bit dramatic, he knows his audience. Lectures were informative and entertaining. Captain Tasos was entertaining as well, although who was sailing when he was playing water volleyball??? It's hard to argue with Alaska as a wonderful sailing destination. Cons Embarkation painful. Lines were massive and moved fairly slowly. Deck 7 port side midship to aft. There's a smell of grease/fried food from the stateroom balcony beginning with lunch until after dark. Food meh. Regarding both the buffet and main dining, the food wasn't bad. And it wasn't good either. It's rough not having a satisfying meal three times per day for a week. The buffet is absolute chaos. We routinely were not able to find a place to sit. I've never seen a cruise buffet staff not try to clear plates/glasses within minutes of finishing. Tables are usually cleaned within 5 minutes on other boats. Not so here. The layout leads to lots of people colliding constantly. The food was fine, but not great. The highlight was the salmon and halibut freshly prepared on the last lunch meal service. The main dining room fare was pretty mediocre. I'm not certain if they have a lower staff ratio than other boats, but service was quite slow. I'd routinely wait 15-25 minutes with an empty water glass for a refill. The assistant waiter was often missing in action. Debarkation was fine until the Seattle cruise terminal. The line for customs there is a scrum with several hundred people heading towards 4 CPB officers. Why not have a line management system???? All in all, having sailed on Carnival, Royal Caribbean, Disney, and Cunard, I'll not sail with Celebrity again. Read Less
6 Helpful Votes
Sail Date: June 2019
Wowww... just returned from an Alaskan cruise aboard the Celebrity Solstice. The ports of call were breathtaking but the highlight was Captain Tasos and his team that made the trip an unforgettable experience! You can see that the cruise ... Read More
Wowww... just returned from an Alaskan cruise aboard the Celebrity Solstice. The ports of call were breathtaking but the highlight was Captain Tasos and his team that made the trip an unforgettable experience! You can see that the cruise team truly care and want to offer an amazing experience. We have been fortunate to have cruised before with a number of cruise lines before but this definitely set the standard of how cruising is meant to be! Ship was perfect size, cabins were very comfortable and had great cupboard space for a family of 4, food of an extremely high standard and service was amazing where the staff went out of their way to accommodate our every wish and desire and to top it all the entertainment was outstanding. We travelled with kids and they loved attending the kids club. I would highly recommend Celebrity Solstice and look forward to cruising again with Celebrity. Read Less
8 Helpful Votes
Sail Date: June 2019
We have cruised with our now 18 and 16 year olds 6 times- 4 on big Royal Shops, one time on a new huge NCL ship, and once in a big MSC ship. This was our first and last Celebrity trip. Here’s why: Theater: too much smoke for ... Read More
We have cruised with our now 18 and 16 year olds 6 times- 4 on big Royal Shops, one time on a new huge NCL ship, and once in a big MSC ship. This was our first and last Celebrity trip. Here’s why: Theater: too much smoke for theatrical effect. Strong chemical smell. Main nightly performances very weak compared to all other shops we’ve been on with the exception of one good comedian- Rondell. Too much time between early dinner and main show. We are at 6, done by 7:25 and nothing happening other than live music until 9. Last sea day awoken by captain and cruise director who spoke over loudspeaker for a full 10 minutes at 8:00 am. This should have been at 10 or 11 am on a day where nothing is happening all day. Food variety in moonlight sonata and main dining room excellent. Still about the same as Royal and NCL. Never met main maitre de. Just assistant who came by but was very impersonal and didn’t care about compliments we gave. Poor social skills. Need game shows and 8 pm entertainment in places where people can sit like celebrity central or sky lounge, not in open echo chamber areas with no seating. Love spa cafe concept and good but why can’t food options change? Everything exactly the same for 7 days straight? Would like sugar free fruit flavored waters offered on royal Caribbean. Ship seems overdue for renovation. Couldn’t see outside of warped windows in main dining room. All windows warped. Celebrity house jazz band was excellent and played in common areas frequently. Good focus on sanitizers. Nice soap bars in room. Not enough activities in large rooms, just in open hallways with no seating. Gym is nice but need more classes a little later in morning. Why are only free classes at 7 and 7:30 am? Read Less
14 Helpful Votes
Sail Date: June 2019
Quick review of our Celebrity Eclipse Hubbard Glacier Cruise June 20-30 2019....not one drop of rain the entire 10 days! The ship was very clean, friendly staff, decent buffet dining and ok main dining. We never had to wait more than 5 ... Read More
Quick review of our Celebrity Eclipse Hubbard Glacier Cruise June 20-30 2019....not one drop of rain the entire 10 days! The ship was very clean, friendly staff, decent buffet dining and ok main dining. We never had to wait more than 5 minutes to be seated in the main dining hall as we didn't have an assigned dining time. The wait staff was very polite, they are only human when small things are forgotten, and very quick to correct any oversight. The food was somewhat average, and portions were good. The beef wellington and lobster were very good, probably the best meal that we had during the main dining experience. Drinks/alcohol were plentiful, and not watered down. Several meals we only had one cocktail, as they were quite potent! We were in Cabin 7292 midship. Very quiet room, centrally located near the elevators, very comfortable beds and large bathroom and balcony. We found it to have plenty of storage. The onboard Entertainment was not great, the best show was Rondell Sheridan comedian. The casino was nice, never very crowded, but that may be due to the age of fellow travelers on an Alaskan cruise. Overall we would be happy to travel with Celebrity. The excursions we took were made via the ships webpage, and they did not disappoint! We saw an abundance of wildlife, had a wonderful experience! Read Less
5 Helpful Votes
Sail Date: June 2019
We regularly cruise with Celebrity, and our Alaska cruise on Eclipse was one of our best! The entire staff was professional and friendly, and our dining experiences were consistently enjoyable. Gorgeous, sunny weather was a bonus! The ... Read More
We regularly cruise with Celebrity, and our Alaska cruise on Eclipse was one of our best! The entire staff was professional and friendly, and our dining experiences were consistently enjoyable. Gorgeous, sunny weather was a bonus! The embarkation team at the port in Vancouver was friendly and efficient. We were quickly on board after arrival, making a great start to our vacation. We sailed in Aqua Class, so we dined in Blu for breakfast and dinner. Our entire experience was excellent with delicious, well-presented meals and outstanding service from the entire restaurant staff. We have been in Suite Class on our previous two cruises and didn't feel Blu was a step down from Luminae. The view out the floor-to-ceiling windows was stunning! We ate one dinner in Murano, which was a special experience and well worth the upcharge. We ate lunch at the Oceanview Cafe, where we enjoyed the wide variety of offerings. Everyone we encountered on board was friendly and professional. Cruz, our cabin steward, amazed us with his almost stealth-like work keeping our cabin in tip-top shape. We felt so spoiled! The fitness center was large with ample cardio equipment and weights. It was especially enjoyable to workout while watching the beautiful Alaska coastline go by while at sea Entertainment was hit and miss on our cruise, but we found the acts with singers in the Ensemble Lounge to be very enjoyable. We love the layout of Celebrity's Solstice Class ships. We never felt crowded, and we enjoy the artwork around the ship. Read Less
3 Helpful Votes
Sail Date: June 2019
We had a great trip to Alaska the last week of June 2019. The weather was superb, the food and entertainment on board was amazing. Service was very good and all excursions went as planned. We were a group of 10 cruising together and the ... Read More
We had a great trip to Alaska the last week of June 2019. The weather was superb, the food and entertainment on board was amazing. Service was very good and all excursions went as planned. We were a group of 10 cruising together and the main dining staff did a terrific job of seating us each evening. The ship itself was a little tired but I understand it is going in for refit in 2020. It’s time. Our only disappointment was self induced to some extent. Unfortunately I left my jewelry on board. I realized my mistake within hours and called Celebrity to make a report. I knew exactly where it was in the stateroom. Two weeks have gone by and nothing has turned up. This should not be rocket science. Either the room cleaner found it or the new residents did. A word of advice - do not take good jewelry with you! I hoped and expected people to be more honest. Read Less
10 Helpful Votes
Sail Date: June 2019
My wife and I like the Alaska itineraries, and had previously cruised on NCL, Princess, and RCCL. We wanted to experience Celebrity Cruises, expecting things to be 'a notch above'. Sadly, this did not prove to be the case. ... Read More
My wife and I like the Alaska itineraries, and had previously cruised on NCL, Princess, and RCCL. We wanted to experience Celebrity Cruises, expecting things to be 'a notch above'. Sadly, this did not prove to be the case. First, let me state that the crew and staff were truly excellent - no problems in this area. Well, there was the time in the Cosmos Lounge when I ordered a Bloody Mary, and was served tomato juice with a splash of vodka. I took it back and the bartender added the spices, but then failed to add the olives (which were standard on the many other Bloody Marys I had). The bartender did not speak, not saying he was sorry . . . nothing. It seemed odd that the bartenders would be so bad in what must be the premium lounge on the ship. The ship had recently undergone a 'revolution' - since I had not seen it in its previous incarnation, I cannot really comment on this, except to say that the ship looked clean and well maintained, in general good shape. We found the decor to be somewhat underwhelming - bland colors, very few art objects, blank walls. The ship's library was reduced to a few niches in a wall outside of a lounge - just sad. The Grand Foyer was anything but. Compared to the Promenade of a RCCL ship, this compared very poorly. There was no sense of luxury, of grandeur. Our cabin was an oceanview stateroom - never again will I cruise without a balcony. Still, it was large, neat, and well-appointed. Our cabin steward (Emmanuel) was excellent. On this cruise, I learned to NEVER book a room anywhere near a lounge. We were on deck 6, and the Cosmos Lounge was on deck 10 - but the constant, irritatingly loud 'thumpa-thumpa' of what allegedly passed for music made it's way down to our room. It was impossible to fall asleep until the wee hours of the morning when the lounge closed. In general, I found the music in the lounges to be excessively loud - making it difficult to hold a conversation at times. Where we really felt let down was in the dining, both in the Ocean View Cafe (buffet) and the Metropolitan Dining Room. The food in the buffet was uniformly unexciting, with many of the hot items being served only warm. The quality of the food was acceptable, but not much more than that. The deserts were mostly awful. There were very few chocolate items; there were various flavors (colors?) of the two-layered cake-y things that seem popular on cruise ships - I tried one and found myself wondering if they are calibrated to another culture's taste buds. The top layer was quivery and gelatinous, where it should have been rich and creamy. The bottom layer was a dry, tasteless cake. Another issue with the buffet was that the food was spread out in different pods, making it difficult to find everything. Also, the buffet could feel VERY crowded - several occasions we circled multiple times, looking for an open table, only to give up in frustration. The quality of the food in the MDR was better (as should be expected), but except for a couple of outstanding entrees (Seafood Orzo, Scallops Crudo), the rest were just 'good'. I had one NY steak that was tough and gristly. The seafood dishes, notably fish, had surprisingly tiny portions - smaller even than the recommended meat serving size that is a 'pack of cards'. On the other hand, our excellent waiter Zachary brought me three lobsters . . . My bottom line here is that I believe the overall food quality of most cruise lines has dropped, with their focus on their 'specialty' restaurants. Sorry, after shelling out $$$$ for the cruise, I don't feel compelled to pay extra for the pleasure of getting the quality of food that should be available in the main dining room. The on-board entertainment was between good and very-good. The instrumentalists and the vocalists all did fine jobs. The production 'Elysium', while having acceptable musical performances, was confusing and not well considered. The December 63 group was excellent. Service was generally excellent - the staff went out of their way to be pleasant and helpful. This was perhaps the only area where we felt Celebrity was 'a notch above'. We did find that there were too few of the roving bar waiters; I had to go wait at the bar to order drinks after waiting for a server to come. Having been to Alaska previously, we did few shore excursions. Our captain did manage to take the ship to within a few hundred feet of the Hubbard Glacier - truly a once-in-a-lifetime experience. Except for the miserable weather in Ketchikan, all of the other days were beautiful - clear skies, sunshine, temperatures in the 60s and 70s. I wore shorts most days. The cruise lines generally have embarkation and debarkation down to a science, and Celebrity was no exception. This all went very smoothly. Overall, the cruise was good, but I might go back to RCCL for our next cruise. I just didn't get the sense of luxury I was expecting. I was hoping to experience better food in a more refined atmosphere, and that just didn't happen. I was also hoping (perhaps unrealistically) to be surrounded with passengers whose tastes and behaviors were more refined. Many seemed as if they would be more at home on a Carnival 'party ship'. One final thought - the Celebrity app needs MUCH more work. It often had incorrect information, causing us to miss some events we had planned on attending. Use with caution. Read Less
6 Helpful Votes
Sail Date: June 2019
I chose this cruise because I wanted a roundtrip cruise to Alaska from a US port. This cruise checked the boxes. This ship was recommended by a travel agent friend who frequently cruises. This was a second cruise for my companion and me. ... Read More
I chose this cruise because I wanted a roundtrip cruise to Alaska from a US port. This cruise checked the boxes. This ship was recommended by a travel agent friend who frequently cruises. This was a second cruise for my companion and me. My stateroom was spotless. The ship was beautiful. My companion and I LOVED Captain Tazos. We were obsessed and we wanted to talk with him every time we saw him, but the gaggle of ladies would objectify him and gossip over their obsession as they parted from him. He’s quite a funny guy with an agreeable philosophy and we would like to go in another cruise with him. The shopping area of the ship was typical and mall-like. I would’ve liked to be able to find trash cans. The staff was helpful and ensured a fun environment. The shows were entertaining but didn’t have much of a plot. The dancers were impressive and I had a good time watching the audience squirm and squeal with excitement as dancers flew over the audience in a surprising aerial routine. There were 2 silent discos and a pride party. My favorite entertainment host was Tiago at trivia and putting. I really liked the availability of hand sanitizer. Dining was good in the main dining room and at Murano. I’m unsure of whether the additional cost was merited, (my companion was a little drunk and unsure of whether the calculations were adding up as offers of dining packages were presented) but we enjoyed our time. The wait staff was definitely attentive and remembered my drinks of choice. Kennedy joked with us. Constantyn made sure we were stuffed with delicious food and also packed leftovers for us to nosh on in the middle of the night. We dined at Murano 3 times. The other restaurants didn’t appeal to me. The main dining hall’s offerings rotated nightly and dished repeated towards the end of the trip. I love dessert and there were plenty of god desserts to choose from. There were some very dry cakes at the buffet—like a tres leches cake with no leche. Some of the pastries could have used more butter, as they were missing crispness and flakiness. The buffet was mostly the same for breakfast. The lunchtime rotation of Indian curries and Filipino adobo was surprisingly good. I was pleased with the availability of melon. Upon boarding there was a child running around, but that subsided after departing from port. One day at the Sky Lounge bar, excessive people were waiting for service. As I waited patiently, older men cut in front of me. My thought was, typical old men, blinded by privilege, cutting in front of a younger person, but I was determined to not let it ruin my vacation. I intended to avoid kids on this vacation but forgot about adults behaving poorly. There was no enforcement rules except in the fitness center. Zumba, cycling, and HIIT classes were $17.70 each. The exercise bikes weren’t very sturdy. It would have been helpful to find more sanitizing wipes around. We booked an excursion to go dog-sledding on a glacier. The tickets showed Mendenhall Glacier, but the trip was on Denver glacier. The puppies were cute. We did not go very fast, but it was still great. The cost was quite high $800pp, but we enjoyed ourselves. Glacier viewing from the ship was better than expected. We got very close to the Dawes glacier and Capt. Tazos turned the ship 360+180 degrees. During disembarkation, we had a little trouble finding a place to sit. When our turn came, we quickly walked out and found a nicely organized luggage retrieval set-up at bag claim, but the rows were off by a few numbers. Overall, I would go again, but now I feel better prepared for what to expect. Read Less
3 Helpful Votes
Sail Date: June 2019
We wanted to try Celebrity and we wanted to go to Alaska, so this seemed to check all the boxes for us. So many of our friends have told us we had to see Alaska. They couldn't adequately describe it, we just had to go. So we thought ... Read More
We wanted to try Celebrity and we wanted to go to Alaska, so this seemed to check all the boxes for us. So many of our friends have told us we had to see Alaska. They couldn't adequately describe it, we just had to go. So we thought we would take our once in a lifetime trip. But now we want to go back. It’s worth it for the scenery alone...it’s just incredible. We had Celebrity Select dining, which let us make reservations in advance online for each day. This worked out really well. There was a chef's special every night, which was usually the thing to get. The 2nd night was halibut, which is my favorite. The service as generally very good. If there was one thing I would do differently, it would be to eat breakfast on Monday at 5:30 when the buffet opens. The shop enters the Endicott Arm at 6:00 AM, and I just couldn't get away from the views after that. Finally abut 8:30 I reluctantly wolfed down some breakfast, but I felt bad about the views I was missing. The naturalist, Brent Nixon, had several entertaining and informative shows which were popular. We loved the house band, but overall I am used to more and a greater variety of entertainment. Doesn't every cruise ship have a piano player? We did the Misty Fjords excursion in Ketchikan. I think this one is hit or miss depending on the weather and if the Orcas and Harbor Seals show up. In our case, it was a grand slam! Saw a pod of Orcas, several seals, great waterfalls since it had been raining for several days, etc. Fantastic! In Juneau we did a whale watching tour with Juneau tours through Trip Advisor. I'll review this on their site, but it was great and much less than Celebrity charges. We took the White Pass railroad in Skagway up into Canada and the bus back. The train goes up the south side of the Skagway River Gorge and the bus goes down the north side, so you get two different views. I would do this again tomorrow! I was taking pictures all the way up. If I ever do it again I'll just sit there and take it all in. Read Less
9 Helpful Votes
Sail Date: June 2019
We chose this cruise because of the great itinerary. This was supposed to be our dream vacation to a dream destination. Celebrity sells itself as upscale but are anything but. Their parent company RCCL provides a lot better experience. ... Read More
We chose this cruise because of the great itinerary. This was supposed to be our dream vacation to a dream destination. Celebrity sells itself as upscale but are anything but. Their parent company RCCL provides a lot better experience. Everything started out great. Embarkation went smoothly. We then got to our aft balcony room to find multiple holes in the curtain liner and $5+ for a bottle of water in the room. I don't call that upscale. We had the premium beverage package but that doesn't include room service or in room mini bar for some reason. You would at least think the water would be included. Next was the internet support. Internet service went from minimal to nothing at all and bounced back in forth. Only when I went to the mid part of the ship would I get good internet. Moving onto our first dinner. We met a great couple and great Serving staff (Marvin/Lauri). Unfortunately, the food did not match the service. I have never had a steak as bad as this. It was tough to cut and chew. Menu had little variety the entire week. My wife was happier with her choices, but I kept getting lousy ones. Lousy continued through the week starting with chaos boarding a whale watching excursion with multiple groups all pushing to get down one narrow pier. Several of us pointed out that we thought we were on a smaller group, but we had over 100 people on ours. Next was the specialty restaurant Tuscan Grille. First you pay for speciality which is fine, but they surcharge you more money if you want a good steak so basically you are paying twice. Then we waited over 40 minutes after we finished our salad for the entree to come. Excuse was we cook from scratch and were busy that night. Each time we questioned we were told it would be out in a minute. Evening entertainment and meals for remainder of week were just so-so. Only saving grace was the quality of staff. Our room steward and waiting staff were outstanding. Cruise ended with nobody being able to find me a wheelchair for disembarking so I had to walk with a walker what seemed like a mile to finally get through everything. In summary, Celebrity calls themselves an upscale cruise line. Our cruise was anything but upscale. They tried to fix some of the issues including putting new curtains in and discounting the excursion, but that still doesn't change our opinion. We paid for what we thought was our dream vacation. Instead we got a low price cruise experience Read Less
2 Helpful Votes
Sail Date: June 2019
Alaskan cruise from Vancouver BC. Sitting on the front top deck enjoying my first drink and taking in the peaceful moment. Relaxing and chilling and then the ships horn blasts with no warning. People ducked, swore, and were shaken. Poor ... Read More
Alaskan cruise from Vancouver BC. Sitting on the front top deck enjoying my first drink and taking in the peaceful moment. Relaxing and chilling and then the ships horn blasts with no warning. People ducked, swore, and were shaken. Poor move Celebrity for not announcing a warning to passengers on decks. The ship was nice and easy to find deck seats to enjoy the coastal views. The sky lounge was a nice indoor viewing spot. There are no pool side bands. No pool games. No ice carving. No rock wall climbing. No flow rider. No water slides. No indoor game arena. No north star. There was a 1/2 basket ball court. Lots of time to soak in hot tubs or sit in a chair. Saw all the evening shows and walked out on 3 of them. Food and room were good. Ship was good. But lacking activities. At least turn up the canned mu8sic past volume 1 at poolside. Read Less
7 Helpful Votes
Sail Date: June 2019
Of 23 cruises on several cruise lines, the Celebrity Eclipse was the BEST ship ever. Great attention to detail. So many little things that were a cut above other ships; food, friendliness, bands, Persian Spa, dimmer switches in the ... Read More
Of 23 cruises on several cruise lines, the Celebrity Eclipse was the BEST ship ever. Great attention to detail. So many little things that were a cut above other ships; food, friendliness, bands, Persian Spa, dimmer switches in the stateroom, and even the TV programming. Food: Although we didn’t eat in the beautiful main dining room, we can vouch for the great food and selections in the Blu Restaurant and the Ocean View buffet. The maitre’d in the Blu ensured we ate well even though gluten and dairy-free, especially the fantastic flour-less chocolate cake. They even had quail legs for an hors d’oeuvre. The Ocean View buffet had so much variety (e.g., three different fish dishes almost every day), that it took extreme self-control to not overeat (too much). :)) They had one ‘island’ that was “Chef’s Specials” that changed every day; one day Cajun, another ‘Californian’, etc. The buffet is well spread out so you hardly ever experienced that ‘frantic-ness’ of overcrowding seen on other ships. Plus they kept the buffet open until midnight or 1 AM, making it easy to have a mid-night snack after dancing for two+ hours every night. Coffee: Deserves a special mention. FINALLY, a ship that has strong, flavorful coffee…everywhere! (buffet , dining rooms, etc). We have been accustomed to bringing our own, very good coffee crystals to mix with ship’s coffee because it is usually so bad/weak. [Maybe just this ship? The CruiseCritic blogs were very mixed on this topic re Celebrity ships.] Gluten-free Desserts: Also a special mention. They were great!, especially the macaroons and the flour-less chocolate cake. Itinerary: We’ve been on Alaska cruises 7 times. Although we didn’t put in to Skagway or Sitka this time, we much enjoyed the smoother ‘inside’ (hardly any ocean) passage. The art in Ketchikan shops (x-1900 brothels) is always worth a stroll-through, as is a tour of Dolly’s House and the Totem Pole Heritage Museum. The Alaska State Museum has reopened in Juneau and is a MUST for a cruiser’s itinerary; great breadth, design, and quality content. Worth two hours. But…watch out for the dinosaur!!! (great photo opportunity). Bands: Contrary to other blogs on cruise ‘rating’ web sites, this particular ship did NOT exemplify that “Celebrity is getting out of ballroom dancing.” The Eclipse had THREE dance bands, all playing almost every night. And that doesn’t even count the two Duo’s. Having a ‘silent’ disco [headphone music] was a hoot. They had numerous places to dance, and the music started early; mid-afternoon until midnight. Theater Entertainment: Wonderful, quality variety. Intricate singer/dancer shows (e.g., “Topper”), consistently funny comedians (without being off-color), and singing productions. You don’t want to miss any of them. Captain’s Club (loyalty club): Activities were extensive and quality. Have never seen this many-day plan/schedule on any other ship. The hors d’oeuvres, and drink & wine selections were wonderful. They were actually gluten-free! Plus the traditional opportunity to interact with the Officer’s. Television: Deserves a special mention. Large screen TV with FREE! on-demand movies, and the ability to ‘pause’ the movie for up to 48 hours! Smoke/Smoking: FINALLY, an almost smoke-free ship. We could actually walk through the casino (and in areas/passages around it) without holding our breath or drawing in second-hand smoke. 60’s Dance Party: Deserves a special mention. The Eclipse singers/dancers put on a fun show in the Grand Foyer, and then opened the floor to dancing. Could not believe how many people were out dancing late the last night of the cruise! Don’t miss this one. We have never seen so many people out and about every night. Persian Spa: Beautiful, and the temperatures were perfect every day on the thermal beds, steam rooms and saunas. Also LOVED that there were coed saunas and gender specific saunas in the changing rooms. Loved having water with immersed fruit slices. As a final note, the Eclipse has so many little details of extraordinary quality. Its clear Celebrity Cruise line is paying attention to feedback, implementing changes, and has a ‘woman’s touch’ from top to bottom; from the very entry (glasses of champagne), the comfortable sitting areas, the separate swimming and sunning areas, the fast elevators, the disembarkation efficient system, to the lack of line-ups in the Ocean View buffet. They deserve to be #1 of cruise lines. Read Less
5 Helpful Votes
Sail Date: June 2019
We have always wanted to see something of Alaska, so we thought, what better way than a cruise? Our choice of cruise line was based upon itinerary, ship reviews and cost. We wanted a 7-day cruise that went up to Anchorage, that visited ... Read More
We have always wanted to see something of Alaska, so we thought, what better way than a cruise? Our choice of cruise line was based upon itinerary, ship reviews and cost. We wanted a 7-day cruise that went up to Anchorage, that visited the Hubbard Glacier and that appeared to be good value for the money. We are budget conscious travelers! Let me say at the outset that the Celebrity Millennium has just been refurbished and was in great condition. As regards the ship, the crew and the food, I can't think of any criticism of any nature at all. It was a pleasure to be aboard! As an aside, we didn't go to the specially restaurants, being quite content to use the standard food services. Unlike a previous cruise with a different cruise line, the food choices were excellent and seating was plentiful. As regards the cruise itself, the highlight, without doubt, was the Hubbard Glacier. What an impressive sight. In clear second place was our trip to the Mendenhall Glacier near Juneau. However, its recession over the last 100 years has been dramatic, so best see it while you can! While other ports of call were of interest to us, most especially Skagway and Ketchikan, they didn't hold the same interest for us as the first two. At Skagway, we enjoyed a bus tour up the Yukon which we had booked online with a private company. At Ketchikan we attended the Lumberjack show which was well done. In total, though, while these places were of historic and scenic interest, the glaciers were more of a focus for us. Unfortunately, we had mostly grey days during the cruise with a smattering of rain (typical Alaskan weather some told us). However, these are factors that one can't control. We found the evening entertainment in the theatre to be very good. We attended four shows, all of which were very well done. Two Russian gymnasts were the highlight for us. We didn't attend any enrichment activities so can't comment on them. I like to keep up a regular fitness program and found the gymn to be well appointed. While not to the level that one typically finds in a shore-based gymn, it was certainly quite adequate. There were also plenty of opportunities to go running during the port calls. While embarkation and disembarkation went very smoothly, it is helpful to be aware of three things. Firstly, when booking our cruise (we do all our travel arrangements ourselves), we could find nothing on the Celebrity website when it came to the issue of embarkation in Seward. Our questions were simple: How does one get from Anchorage to Seward, and, is this transfer included in the cruise price? A Google search answered the first question, but the second remained uncertain for some months. Celebrity certainly didn't reply to an email that I sent asking about this issue. In the end, we presumed that nothing was provided and so ended up booking on the Alaskan Cruise Transfers bus. This proved to be just fine. Others seemed to have something arranged with Celebrity, but how and where they did that, we never found out. . Secondly, at the end of the cruise we had a 1:55 pm flight out of Vancouver. The ship had arrived in Vancouver by 7:00 am. As it turns out we could have made a 12:00 noon flight. It is quicker (and less expensive) to take a train to the Airport (Canada Line from Waterfront Station) than take the bus laid on by the shipping line. However, an important word of warning here. If three of four ships arrive the same morning than you can have as many as 40 buses offloading people at the airport. United Airlines, for one, can't handle these numbers and so the check in lines become very, very long. In this case, expect long delays. Fortunately, the Millennium was the only large cruise vessel to arrive in Vancouver on 21 June - resulting in about 10 bus loads of people. Had there been other liners arrive an airport staff member warned me of the chaos this causes. My third issue relates to the excessive cost of any extra packages you might purchase from the cruise line. For example, $US 300 for their internet package. Outrageous! Our solution was to buy an AT&T SIM card with 40 Mb of data that we used for internet access whenever we had cell phone coverage. Having iPhones we had the SIM card on one and then used that as our local Hotspot for our other devices. While we didn't have outstanding coverage, it worked. I was constantly impressed with the many creative ways that Celebrity had dreamed up to try to entice their passengers to buy high-priced extras of one type or another. Just be aware. All in all, though, a very good trip, done in comfort and with the pleasure of seeing some beautiful scenery. Ah, yes, one other thought. We visited both Denali plus Kenai and the Kenai Peninsula prior to the cruise. While the Denali is beautiful I would highly recommend a visit to Kenai, if time is available. Read Less
Sail Date: June 2019
Our trip was a land and sea combination culminating in 7 night cruise down the Inside Passage. It was our first time sailing with Celebrity. The Celebrity Millennium had just been newly renovated. Decor was very modern with plenty of ... Read More
Our trip was a land and sea combination culminating in 7 night cruise down the Inside Passage. It was our first time sailing with Celebrity. The Celebrity Millennium had just been newly renovated. Decor was very modern with plenty of storage space. Aqua class afforded us access to the Blue restaurant, excellent food and even better wait staff. Oceanview dining room was convenient and offered many many choices. Entertainment was excellent! We liked being on a smaller ship. It sure made taking elevators a short wait! My only minor complaint was that you had to walk through the casino to get to the main theater. I understand the rationale but it created a sizable bottleneck that was difficult for both show goers and those who were using the casino. On boarding and disembarking procedures were very smooth. Would definitely choose Celebrity again if they were available for whatever destination we were searching for. Read Less
5 Helpful Votes
Sail Date: June 2019
I have been on several cruise lines and this was my first Celebrity cruise. I was told by many people that this would be the best cruise I have taken so far and that Celebrity is the best cruise line. Maybe I was expecting too much but I ... Read More
I have been on several cruise lines and this was my first Celebrity cruise. I was told by many people that this would be the best cruise I have taken so far and that Celebrity is the best cruise line. Maybe I was expecting too much but I didn't feel that it lived up to its reputation. There was really nothing special about it compared to other cruise lines - in fact there were a few areas that were lacking: Facilities - little to no public trash cans in common areas, veranda railings varnish are worn and flaking. Other areas were always clean and well maintained. Information - daily schedule not posted in any public locations, temp on TV always displayed 140F/60C, Celebrity App doesn't include the Solstice even though the entertainment director said it was, daily schedule listed Monday for three different days. The muster drill was the worst I have ever experienced. We were group C1 and we were stuffed standing in a packed hot lounge only to be shown a childish video about washing our hands and then an uninformative theatrical video about the lifeboat and life jackets; this was not a good way to start a cruise. Technology - "high" speed Internet was not high speed - video streaming was not possible and general surfing and access was very slow - especially for the exorbitant price, TV in the room was unreliable - it kept turning off and on, channels offered were sometimes not displayed, TV turned on by itself between 4A and 5A two nights - we finally unplugged it, the music channels were not titled correctly unless Bach and Mozart are now considered "Classic Rock." Accommodations - our cabin was 7277, just above lifeboat 20. On Deck 5 below us there was a kitchen for one of the specialty/private dining rooms. The first few days of the cruise, the door to the kitchen was left open and pop music was being played which ruined the quiet and peaceful atmosphere of sitting in the on the balcony early in the morning and late at night. Sales - like most cruises, they are sponsored by Diamonds International etc. Celebrity was no different, it was like living on a one big sales pitch vessel. The first day we were constantly being hounded to buy drink packages. Following days were were being pitched specialty restaurants, overpriced photos, and drinks. Activities constantly included money making schemes for jewelry and art purchases. Activities and Entertainment - We purchased the ship tour and enjoyed it although the wireless earpieces we were given cut in and out a lot so we couldn't really hear much of the presentation. For the price, I expected a bit more organization. At the end, were were given a piece of rope as a "gift." The other entertainment was top notch! We greatly enjoyed all of the shows we attended and thought that the talent and production value was excellent. Read Less
7 Helpful Votes
Sail Date: June 2019
I choose this cruise to go to Alaska. I wanted the convenience of leaving and returning to one port which was Seattle. I did a ton of research and this was my number one choice. So, things I could not find on line. 1. From Seattle, ... Read More
I choose this cruise to go to Alaska. I wanted the convenience of leaving and returning to one port which was Seattle. I did a ton of research and this was my number one choice. So, things I could not find on line. 1. From Seattle, they have a very easy Uber/Lyft location at the airport. We were picked up within about 8 minutes. The ride was about $43.00. They do have a drop off pick up site at Pier 91 which is then about 2 block walk to where you drop off your luggage. Not a big deal if you have roller bags which everyone has. Upon leaving the ship, we went to the same place and pick up was about the same wait. Very easy and hassle free. 2. There were NO outlets by the beds. So, if you want your cell phone on your night stand, you need to bring a 16 feet interior extension cord. $6-$8 bucks at ACE hardware. Some people brought some plastic tape to place on carpet so they did not trip over cord. 3. Layers is the name of the game. I had a vest with a waterproof fleece coat. You do not need your winter Parka 4. Skip the specialty dining (Sorry Celebrity). We ate at Murano, Tuscan Grill and Silk Harvest. Of the 3, Murano was the best but I still did not feel it was that spectacular of a meal to warrant the extra money. 5. If you can at all swing it, upgrade to a suite. We did through an upgrade program offered right before the start of the cruise. It was well worth the extra money with a private dining room. They have a private club, Michaels which which was too stuffy for our taste.The concierge there, Alexandra was awesome. You get a butler for your room and he made the trip. Thanks, Dominic. The Luminae is a private dining room for the suite class. The food was great. Kavi was our waiter and would remember all of our preferences. 6. The shore excursions were just OK. I booked a Yukon 1/2 day tour through Trip Advisor in Skagway. That was a good tour. When you go to Victoria, they have a shuttle bus into town. It is $15.00 per person round trip even though town is not that far away. They say it is $15.00 Canadian dollars or $15.00 American. Do NOT pay cash, use your credit card. The exchange rate is $1:00 US to 1:38 Can. Your credit card will adjust automatically and you will save a bunch. Read Less
5 Helpful Votes
Sail Date: June 2019
The ship is a beautiful ship, and the international staff were excellent. The cabin steward was great, and everyone we met was so friendly and helpful. You could not ask for nicer people and better service while on board. Food was ... Read More
The ship is a beautiful ship, and the international staff were excellent. The cabin steward was great, and everyone we met was so friendly and helpful. You could not ask for nicer people and better service while on board. Food was excellent - above my expectations. There was a wide variety of foods in the general cafeteria - from salad bar to excellent Indian buffet to sandwiches, burgers, whole roast turkey or ham, asian food, pizza, lots of good deserts. The table service restaurant was also very good, with a good choice of well-prepared foods every night. We did not eat at any of the premium restaurants. I did not really find the need to - food was good enough! The ship is a beautiful ship. It feels spacious, and the only times it felt crowded was in the cafeteria. Art was modern and gave the ship a modern and lively feeling. Most days there was pleasant music from a live group playing in the center atrium area which added a nice ambiance. One weird, and not so good thing with the ship itself: There is a basketball court at the very front of the ship in a most premium spot. Bizarre - as the kids playing basketball could care less about the view, and if you were in the lounge/viewing area below you often heard the thump, thump, thump of balls being bounced on what is your ceiling. That being said, the layout of the ship was pretty good with lots of areas to chill out in. We loved the front lounge/viewing area (mentioned above) with it's incredible 180 degree windows and views, and comfy chairs to sit and watch the world go by. Most nights they were playing disco or band music (although not too loud), so if you wanted a really quiet place to retreat to, this wasn't always the best place. But the view was to die for. My only real complaints lie with the cruise line itself and deceptive practices and outright incompetence or lies. We were booking a year ahead for a family reunion and my wife has food allergies. When we were investigating the various cruise options, the agent told us that it was best to get a guaranteed table/dinner time as the waiter would make sure the allergies were taken care of every night. Even though the 6:15 seating was full, he told us that the allergies would guarantee us a table at that time. Needless to say, after we booked that turned out not to be true. After a few calls over the next 10 months we finally got that done (one person even suggested we call EVERY day to ask for this hoping a table would open up). They confirmed this in writing to us, but that's not the end of that story.... My wife also filled out a very detailed allergy form, and submitted it a year ahead when we initially booked. She decided to call 2 weeks before the trip to make sure everything was in order. They said they never got the request. Really? She submitted again. When we boarded the ship, the first night we went to dinner and our family was seated at two different tables - even though we got written confirmation that we were to be seated all together. It was total chaos in the dining room that night. Presumably ours wasn't the only screwed-up reservation. It was only through the very kind guests at one table who agreed to move and take a less desirable table that we ended up together. Then the final problem came on the last day. We had some onboard credit, and the night before we got a draft bill which showed some credit left. We asked if we should spend this before the trip ended, and the staff person in customer service told us that this was not necessary - it would be refunded to our Visa. Guess what... It was not, and down on the bottom of the bill it says non-refundable (even though right under the credit amount it clearly says "This amount will be credited to your Visa"). That's mis-leading at best. I should also mention that the food allergy issues for my wife were a bit mixed. On the one hand the kitchen was incredible - allowing my wife to order anything from the menu the night before, and then having that item made allergy free. Wow! Also, at lunch in the cafeteria, we would often have a waiter look all over the room for us to bring my wife an allergy-friendly desert. That's amazing! The flip side was that in the cafeteria, virtually nothing was labeled as to the ingredients, so while the choices were fantastic for me they were a pain for her. If you wanted to know the ingredients of any one item, you had to ask the busy staff, who would then track down the busy head waiter, who would track down the chef. Minutes later you would get your answer. This was all unnecessary, as you could see the food signs were pre-printed and had been used many times - so why not just label them like "Contains, nut, shellfish, dairy etc." Again, when we booked, we were told something to the effect that that the chef would walk us through the line and describe what my wife could have. It all sounded very personal. Well, when you have a thousand or so people scurrying for food and the staff trying to keep up, that's out of the question. Maybe that was not realistic of us to expect, but then again why tell us a line of BS. So the bottom line is that in spite of the deceptive and incompetent practices of Celebrity, we enjoyed the trip due to the really beautiful ship and exceptional staff on board. Read Less
9 Helpful Votes
Sail Date: June 2019
We just got back from the Vancouver to Seward Cruise and were disappointed in the cruise and the land portion of the tour. The food was just okay--portions were small for seafood selections and shrimp dishes were rubbery. The cakes ... Read More
We just got back from the Vancouver to Seward Cruise and were disappointed in the cruise and the land portion of the tour. The food was just okay--portions were small for seafood selections and shrimp dishes were rubbery. The cakes were dry and tasteless. We were constantly harassed by hawkers selling specialty dining. One day they were offering a Crab Dinner for 55% off but had increased the initial price before the discount so it wasn't a deal at all. WiFi sucked--had a hard time getting app to sync with WiFi and then every time we closed the app, the WiFi would knock us off. When trying to communicate with our group, messages weren't delivered in real time and were often missed. Concierge Class rooms were tiny and there's no plug for a hair dryer in the bathroom. Excursion times were changed without a notification about the change. This caused an overlap of two of our excursions which had to be changed at the last minute. Had I not looked at my calendar for that day on the app, I would not have known about the time change and would have missed an excursion without the chance to cancel and get reimbursed. FYI--excursions are more expensive if you don't book them ahead of time. Land Tour: BE AWARE that you will sit on a bus for nearly 8 hours going to Denali. Bathroom was disgusting on the bus without running water--only hand sanitizer was available. No meals are included in the land portion. Excursions are available once you get to Denali, but when you get there at 5 pm, there's not much time to do anything. We just didn't feel like we got our money's worth out of this cruise. Celebrity touts themselves as the Premier Cruise Line so we expected a lot and came away disappointed. Read Less
5 Helpful Votes
Sail Date: June 2019
We sailed a 'back to back' from Vancouver on 7th June to Seward returning by the 21st June. We thoroughly enjoyed the sights, trips and scenery even though we had a few days of rain. So.. why not a rating of 5 ? - no ... Read More
We sailed a 'back to back' from Vancouver on 7th June to Seward returning by the 21st June. We thoroughly enjoyed the sights, trips and scenery even though we had a few days of rain. So.. why not a rating of 5 ? - no relevant guest speaker on the Northern Cruise, instead we had lectures on the Mayan Peninsula and cave diving. Celia Garland, the naturalist, gave excellent talks on Alaskan wildlife on the Southern cruise - several issues regarding the Ocean View cafe...hot food often cool or cold, tables not cleared, guests in bathrobes and children in wet swim suits allowed in, many guests not sanitizing or washing hands on entry, the washbasins were often dirty and nearby washroom had toilets out of use for days - Main dining restaurant shambolic on first couple of nights on both cruises and the Evening Chic dress code was completely ignored with guests wearing baseball caps and ripped jeans - only suite guests have access to forward open deck and sun deck, a new policy which is restrictive to the overwhelming majority of guests - restrictions on entry to the Cosmos lounge e.g. kid's club uses the lounge for activities, sometimes until 10 p.m., private functions in the day time - poolside staff allowed guests to drink from glasses in the whirlpools There needs to be a tighter grip on the running of certain aspects of the Millennium. Would we sail with Celebrity again ? Probably...but on another ship ! Read Less
4 Helpful Votes
Sail Date: June 2019
We absolutely loved this cruise. We thought we would do this cruise for our 50th anniversary but we just couldn’t wait. Embarkation went very smoothly and quickly. The ship was beautiful and never seemed crowded except for the buffet of ... Read More
We absolutely loved this cruise. We thought we would do this cruise for our 50th anniversary but we just couldn’t wait. Embarkation went very smoothly and quickly. The ship was beautiful and never seemed crowded except for the buffet of course. We sailed aqua class and are so glad we did. Our favorite restaurant on the ship was Blu. Such mouthwatering food and so many choices. We ate breakfast there everyday and dinner almost everyday. The service was unbelievable, someone there to take care of every need practically before you needed something. We learned a lot from the different speakers and the entertainment was great. We did all our excursions through the ship, the trolley in Ketchikan was the only thing that was less than stellar. We all enjoyed the lumberjack show although the line to get in was very long. Juneau was the second stop.The whale watch excursion was so exciting, we saw 5 whales one of them was just a baby. The Mendenhall glacier, was a sight to behold. It is sad how much the glaciers are melting. Next part was Skagway, we took the vintage rail to the White Pass Summit. It was great to hear about the gold rush. We learned amazing new things about it. Well, at least it was new to me. Our major disappointment was the helicopter to the glacier and the dogsled excursion, we got all dressed in our warm clothing and boots, went up in the helicopter, saw a smaller glacier on the way up, but we encountered dense fog and had to go back down. It was nothing that was anybody’s fault but it was to be the highlight of our trip. We were refunded in full, so I guess we can look at it as a free helicopter ride. We traveled with our best friends and we loved this cruise. It may be harsh, but I left off one star because the drinks did not measure up to other cruises we have been on. For example the Bloody Mary’s had no celery nothing but the mix and the alcohol. I tried margaritas at two different bars and they were both terrible. All in all the cruise was worth every penny and I would definitely go again! Our room Stewart “Devin” was great! He kept our room stocked and clean throughout our cruise. All of the crew would bend over backwards to help all cruisers. They always were smiling and had kind words for everyone. Read Less
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