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1,509 Celebrity Alaska Cruise Reviews

We've always wanted to visit Alaska and I'm so glad we chose Celebrity to take us there! We embarked in Vancouver (lovely city) and went to Hubbard Glacier, Icy Straight, Juneau and Ketchikan. The Eclipse is a beautiful ship; ... Read More
We've always wanted to visit Alaska and I'm so glad we chose Celebrity to take us there! We embarked in Vancouver (lovely city) and went to Hubbard Glacier, Icy Straight, Juneau and Ketchikan. The Eclipse is a beautiful ship; very elegant and spotlessly clean. Service was exceptional all around. We ate at Moonlight Sonata (main dining room), Ocean View Cafe (buffet), and Cafe el Bacio all were great! We had mixed reviews at Tuscan Grill. I enjoyed my meal, but my husband ordered steak and he hated it. The steak was the only bad item we had all week. Our favorite was Sushi on 5, we ate there twice and loved every item we were served. We didn't go to any shows, but we were never bored. Plenty of bars with great drinks and lots of little places to meet people or just have a quiet moment alone. The ship only felt crowded in the Ocean View Cafe during peak hours. Embarkation and disembarking were tough, with long lines. We've had similar experiences on other cruises. Overall, it was an amazing cruise and we can't wait for our next Celebrity adventure. Read Less
Sail Date September 2019
Chose this cruise because we wanted to see Hubbard Glacier and we did! Went with friends who had never sailed on Celebrity. They were very impressed. We had been on Eclipse before and knew what to expect. We had done the other Alaska ... Read More
Chose this cruise because we wanted to see Hubbard Glacier and we did! Went with friends who had never sailed on Celebrity. They were very impressed. We had been on Eclipse before and knew what to expect. We had done the other Alaska cruise on Celerity, but different itinerary. Everyone was very friendly and helpful. Could not have asked for a nicer crew. Everything was well kept and service outstanding. Our stateroom attendant was fantastic and everything was very well kept. We had a table for four early seating and were treated like royalty. Can’t say enough how efficient everyone we encountered was and they were exceptional. Food was very good. The Captains Club hostess, Rose and Fabio were so amazing. The Concierge class stateroom is a very nice enhancement to make the cruise special. Will definitely book another cruise on Eclipse. Love the Persian Garden!1077 We enjoyed everyone that we encountered. Read Less
Sail Date September 2019
We had enjoyed a previous cruise with Celebrity and so we chose them again for our Alaska trip but found this cruise disappointing in several ways. First, though, some of the positives which just about scrape it an 'average' ... Read More
We had enjoyed a previous cruise with Celebrity and so we chose them again for our Alaska trip but found this cruise disappointing in several ways. First, though, some of the positives which just about scrape it an 'average' rating in our book! An excellent state room and balcony, good customer service desk who organised an early check-out for us on the last day very efficiently. Good destination choices in Icy Strait Point and Juneau,fab time at - and commentary on - Hubbard glacier, lovely Persian garden steam and sauna and relaxation facilities and a library which, though small, had some really good - and up to date - and even British (!) authors. As for the shows, a couple of good comedians and a good magician but the ship's troupe, though talented, are saddled with lacklustre shows - and there were no less than three of these during the seven nights. The negatives: the endless attempts to up-sell are really, REALLY irritating, especially when (as here) they begin with someone trying to sell you speciality dining as you make your way towards the gangway (not even on the ship yet!) at the very start of the cruise. Mind you, after seven nights in the main dining room and breakfast and lunch in the buffet, we can see why the specialties might be popular. The dining room evening meals were mostly undistinguished and the buffet was constantly crowded to an extent that wholly undermined the relaxation element of the cruise. On the subject of up-selling, it became clear to us during this cruise that this ship's staff are personally rewarded for the extras they can sell - not sure how much this happens on other cruises, but it seemed a matter of considerable importance and even stress to staff on this ship, which is troubling and suggests they may be be being under-paid for their routine duties. Also worth pointing out that the alcohol on board is grossly over-priced, even before you add on the 20% service charge, so again the savings - on various drinks deals, meagrely worthwhile as they are - can seem attractive. On our previous Celebrity cruise (Solstice), we'd been quite impressed with the coffee shop. Here, the coffee shop staff were boorish and uninterested - as a previous reviewer has remarked, more interested in their own conversations. Also outraged and belligerent at the mere suggestion that they'd made me a latte when I'd asked for a flat white. Again (of course) ridiculously overpriced, (And, as has been previously pointed out, the freecoffee on the buffet deck was dreck (which I don't recall it being on the Solstice three years ago!). Less enrichment activity on this cruise than on that previous one - are Celebrity dialling this back, I wonder? That said, their anthropologist was very good and in particular he gave a fine lecture on the fascinating First Nation tradition of potlatches. There seems more of an emphasis on this ship of raucous entertainment - Mr and Mrs shows et al - which is fine if you like that but I felt that the superb classical duo on board were under-used by being positioned mainly in a fairly quiet bar. If you DON'T like raucousness, which (you'll have gathered!) we don't much, you'll be glad to know that he sound-proofing on this ship seems superb - said raucousness echoed up the dazzling and dizzying main lift area but then was muffled to nothing by the time you got into our state room not far away from there on deck seven. Perhaps the biggest negative of all was a particularly odd one: in several years of cruising, I have never experienced such an inept initial safety and evacuation drill, which seemed to consist simply of watching a daft spoof 'Jane Bond'-type video whose sound was turned so low that no one could follow it and which did not involve any attempt to ensure that passengers were able to put on their life jackets. Worrying that a company as big and professional as Celebrity should be so lacking in this area… Read Less
Sail Date September 2019
We were a party of 4. Two couples, one couple in their 60s(husband and wife) and one couple in their 20s(daughter and boyfriend). A cruise of the Inside Passage of Alaska had been one of our "bucket list" must dos so off we went. ... Read More
We were a party of 4. Two couples, one couple in their 60s(husband and wife) and one couple in their 20s(daughter and boyfriend). A cruise of the Inside Passage of Alaska had been one of our "bucket list" must dos so off we went. We selected Celebrity Cruises primarily because they offered an Inside Passage cruise that left on a weekend day and returned to the same port on a weekend day. Great schedule for working adults. Hindsight being 20/20 we would definitely select this cruise company again regardless of schedule. With the help of a local travel agent, we selected Concierge class cabins(1670 and 1676) AFT of the ship. Knowing that the primary purpose of an Inside Passage cruise was the scenery, these cabin offered up views encompassing both sides of the ship. Although we were NOT the first to see the scenery, we saw both amazing sides of the cruise. The location of these cabins afforded us quiet uninterrupted sleep. However, they were a good distance from the elevators, and we did experience some feelings of motion sickness on the last day of the cruise during the open-water portion of the cruise. Nothing that some motion sickness pills did not help cure. Our cabin steward Jaime was the absolute best, always there when we needed something, and extremely quick to respond. He insured that the cabins were always clean and well maintained. Celebrity is lucky to have him. The cabins were just the right size and had sufficient storage for our large and full suitcases(each weighing about 50 pounds). Celebrity is known for its dining, and the dining did not disappoint. My husband and I dined(breakfast and lunch) in the Ocean View Cafe. There was always a wide assortment of items available, both fresh and cooked. Busy time at the Cafe occurred starting around 8:30am for breakfast and noon for lunch. These times required the need to "hunt" for table space, as other passengers tended to linger, watching the scenery go by. But once the individuals departed, cafe staff were on the spot cleaning the table off for other guests. The only food item we did not enjoy were the desserts. They were beautiful in appearance, but lacked flavor. However the ice cream was good. As Concierge Class guests we did take advantage of room service for breakfast, several times to avoid the crowds. Our daughter and her boyfriend did the same. Room service was very timely, but on a couple of occasions, an item or two were missing. One call to our cabin steward Jaime and it was quickly resolved. We ate dinner most nights at the Moonlight Sonata, 8:30PM seating with a reserved table. The food was excellent, including the desserts, with a wide variety of selection. The experience was made Superior by the service of Marvin, Lawrence and Demi. Having elected to purchase non-alcoholic beverage plans, because we are not big drinkers, we were given the opportunity at dinner to purchase cards for alcoholic drinks, which was perfect for us. A $30 card got you 5 drinks up to $9 per drink value and a $60 card for 5 drinks up to $15 per drink value. These cards were accepted at all dining and bar facilities, but must be fully utilized by the end of the cruise(no refunds). Most nights we went to the early show, and then proceeded to dinner. We had two specialty dining experiences between the 4 of us, one night at Murano's, and one night at Sushi on 5. Both were excellent and well worth the surcharge. The entertainment was good, with the best shows being the Beatles night and the comic. We did take advantage of many of the games, with guests and crew, which were fun and afforded laughs for all. The only "Celebrity" sponsored excursions we took advantage of was the Hubbard Glacier excursion. With a hefty price of $279 per person, we decided to take the gamble and yes it was worth it. The Glacier was amazing and we witness much calving. Both beautiful and alarming(climate change) at the same time. We arrived for Embarkation at 11:00AM and were met by lines. Being Concierge Class allowed us to zip through the Celebrity guest check-in, however US Customs caused for some delay in boarding. The whole process took approximately an hour to 1 1/2 hours. Very much like passing through security at any major US airport. Canadian and US citizens were segregated from the others, so I am uncertain as to how much time for guests who were not Canadian or US Citizens. We did not take advantage of any of the enrichment activities on board. My husband utilized the fitness facilities and found them excellent and clean. Overall the public rooms of the ship were well maintained and clean. It appeared that staff maintaining these areas were diligent in their work. Many a time, I spotted the Captain and/or other Officers moving about the guest areas insuring that guests expectations were met. Would I sail with Celebrity again. Absolutely! Read Less
Sail Date September 2019
I have taken 1 Carnival cruise ages ago. 1 Royal Caribbean 15 years ago and about 14 Norwegian cruise line cruises. On the Celebrity-Embarkation and disembarkation were smooth. I loved the size of ship. Never overcrowded. Perfect size. ... Read More
I have taken 1 Carnival cruise ages ago. 1 Royal Caribbean 15 years ago and about 14 Norwegian cruise line cruises. On the Celebrity-Embarkation and disembarkation were smooth. I loved the size of ship. Never overcrowded. Perfect size. Cabin- in comparison to even the Norwegian new ships but had amazing storage. Didn’t need my over the door plastic shoe rack due to the great storage in bathroom. Nearly floor to ceiling cabinet like a deep medicine cabinet. We were in an Aqua class balcony room. Loved the extra storage over the beds. We could get daily, included, room service for breakfast. Loved having breakfast on our balcony on most mornings. Another bonus, big for me, I could put my feet up on balcony. And, table on balcony large enough for breakfast tray. The service in Blu(included for Aqua class and open for breakfast and dinner) Tuscan Grill and Romano(extra charge) were great. I was very impressed with the quality of the buffet. Amazing desserts. They even have a GF and sugar free section. Comedian was funny. We didn’t see a lot of shows. Best interactive, funny engaging captain we have ever encountered. He was so enthusiastic! Service was great. We had great weather at all ports except Victoria. Ketchikan-very disappointed our lighthouse, totem and eagles was cancelled. They tried calling us at 10:10 for our 12:30 meet up but we were off the ship already. We did get a refund. Our only last minute replacement option was crab boat ride or duck. We took the duck and it was actually a nice land and water tour. Our friends took the Bear life and wildlife excursions and loved it. Juneau-dog sled summer camp excursion was so much fun. Skagway-white pass rail and Yukon adventure. Long tour. We’ve done the train twice now we are done. Train up. Bus down. The suspension bridge place in Yukon was beautiful with great chili. Our friends got stuck on the later train for 6 hours missing their helicopter tour later. All was refunded but their day was wasted. Victoria was pouring so we didn’t get off. Slots were tight and casino staff wasn’t friendly. Lack of smiles and offered drinks. Cons: longest, most annoying muster drill ever. Stupid, time wasting movie. Why do they do this to the passengers? Celebrity gets it wrong. Casino staff. Cancelled excursion with poor, delayed communication. Pros: service. Above and beyond. Captain. Food quality. Wow. The shower has a bar so I can shave my legs easier and additional body sprayers for an enjoyable shower. . Raj, room steward, was awesome! Anticipating our every need. So much fun hanging out in Seattle (Motif Seattle) before cruise and an extra 2 days in Vancouver at Pinnacle Harbor Resort. I would do this ship and cruise again. Next time, I will go end of August to hopefully see some northern lights. Read Less
Sail Date September 2019
As 2 couples we wanted to see Western Canada. Glaciers, Ice flows and Mountains so starting with an all inclusive cruise seemed a good idea, especially after the long haul flight from London UK. Cabin and Service Any photographers ... Read More
As 2 couples we wanted to see Western Canada. Glaciers, Ice flows and Mountains so starting with an all inclusive cruise seemed a good idea, especially after the long haul flight from London UK. Cabin and Service Any photographers will end up very frustrated though as the Room TV does not display any images nor video and asking for assistance is a waste of time. The Cabin attendant said that's technical. Sorry... The customer service desk said USB connection are not permitted as they could contain viruses. -They didn't listen though as i said HDMI connections. It took 5 days to get any sense from anyone and then i was given just 1 hour in a conference room using its TV as it did display jpeg images - and played mp4. jpeg is what's ion android phones and pretty much all camera. Celebrity Eclipse you actually offered Feeble service - P&O for me from now on. Entertainment and activities Why do i have to pay $99 to use the steam room? Why charge extra for Yoga lessons? There is this maddeningly silly game in the gym on the first day to get everyone excited about getting free training sessions. Then it turns out they are not free just a bit cheaper. Such an old fashioned naff idea. Why they treated us like children is beyond me! - As a group we laughed at the stupidity but actually its insulting. As for the Yoga, fortunately I've done enough Yoga to do my own sessions. The Ship. I could not fault the ship, quiet, smooth, stylish. i could see regular maintenance being carried out. All looked fine. Read Less
Sail Date September 2019
We enjoyed seeing the changes in the ship and for the most part they look good. The ship looks brighter and cleaner. What we missed was the library, the first place I went to get a book to read and no library. There are a few books I ... Read More
We enjoyed seeing the changes in the ship and for the most part they look good. The ship looks brighter and cleaner. What we missed was the library, the first place I went to get a book to read and no library. There are a few books I finally found by the Rendevous, but very few and the topics of the books were not chosen to excited cruises. I imagine more for decoration, but I borrowed one anyway and then returned it and picked up a second in port. I also love going to deck 12 forward where it is usually quiet. But, it is now the private sanctuary of Suite cruisers. Don't they already have balconies? Boohoo! The cabin is looking good. The storage was more than enough for us and we loved the soft close cupboards and drawers!. The new tv's and system look really good. DH was able to watch the tennis finals, Go Bianca Andreescu!!!!! Nice and clear when we got the signal. The new boarding system where we could take our own photos ahead of time was really seamless and we were on board in record time, picked up our keys from our room and left our bags. We had expected to be seated at a table for ten, but ended up at a table for two right at the stern window. Well that was really lovely and we decided to stay with it as i hated to give up the window. For the most part the meals were excellent, sometimes a little too much for me, but generally tasty. As always there is too much salt but I drank lots... of water. Despite being able to get our Captain's club drinks at most bars we visited the cosmos each afternoon as a nice way to end the busy day and then off to diner. Read Less
Sail Date August 2019
We sailed on the millennium 4 years ago from Vancouver to Seward on an 8 day cruise and returned back by air. We found it to be in need of refurbishment at that time and were disappointed. We have always enjoyed the Solstice ships and ... Read More
We sailed on the millennium 4 years ago from Vancouver to Seward on an 8 day cruise and returned back by air. We found it to be in need of refurbishment at that time and were disappointed. We have always enjoyed the Solstice ships and therefore remained with them instead and have enjoyed MANY wonderful cruises to many fabulous destinations. Since they refurbished the Millennium this spring we thought we would give it a try. We live 30 mins away from the cruise terminal and enjoy the Northwest. This was our 5th cruise to Alaska on Celebrity. We have sailed with Celebrity for 15 years now and always book the CS celebrity suite. All CS suites were booked when we found this cruise while on the Eclipse this May on an Alaska cruise, the Royal Suite was available so we booked it. Check in was a breeze with the new system! We arrived at 10:30 am and were escorted to the Retreat lounge at 11:15! We always take our bags with us and never check them, and were told we could place them in our suite! We walked thru the doors and saw the LOVELY new restored ROYAL suite! We were delighted! The suite guest which is now called the Retreat lounge was Michaels club before this restoration which had dark wood and warm Colours and we enjoyed it 4 years ago the bar area was very inviting. Now it’s very bright and airy and it is very pretty to look at, however most seats are not so comfortable and the bar is tucked away out of sight and very stark and has no character. On the top deck they have added the out door Retreat, and it is extraordinary! The suite guest dining room Luminae has not increased in size after this restoration however they have added sky suites, adding many more guests to this venue. Therefore it has become a little too small and if you wish to attend the 7:00 pm show you must come early as it gets very busy. We found that after 7:00 pm is was less hectic and you could enjoy a lovely leisurely dinner. The food is always outstanding! The service is top notch! Every evening is a joy to have dinner in this lovely dining room. It is the service from the wonderful staff in all departments that keeps us coming back to Celebrity Cruises. They are always friendly, helpful, gracious, and polite. We enjoy the GYM and were very happy with the restoration, they removed the carpet and now have a nice floor! Cafe al Bacio is a lovely spot! The Martini Bar is extra ordinary as always the servers make it special with their talent shows! Both are larger venues on the Solstice class ships. We enjoyed the beautiful towns by walking around on our own as we have seen them all many times before. We have taken many excursions in the past, and made this a relaxing holiday to enjoy on our own. Alaska is beautiful, very clean and very friendly. We are booked again for next spring on the Eclipse. As much as we enjoyed the wonderful Royal suite and all that comes it we do enjoy the Solstice class ships much more. For specialty dining the Murano is our all time favourite and they do not have it on this Millennium ship. Read Less
Sail Date August 2019
We enjoyed another great cruise on the Eclipse to Alaska leaving from Vancouver. We had two days in Vancouver prior to sailing and one day after. We had a great time in Vancouver and would highly recommend spending a few days in this ... Read More
We enjoyed another great cruise on the Eclipse to Alaska leaving from Vancouver. We had two days in Vancouver prior to sailing and one day after. We had a great time in Vancouver and would highly recommend spending a few days in this beautiful city. This was our first trip to Alaska but it will not be our last. This was one of the most scenic beautiful cruises we have taken. We stayed in a Sky Suite on the 10th floor in 1198. This was a corner aft and it was perfect for the beautiful Alaska viewing. We did a whale watching cruise from Icy Straight Point with a company called Glacier Wind Charters. This company was amazing and the tour was great. We loved everything about it. We also did a Helicopter/Glacier walk booked thru Celebrity. This one was not worth the 900.00 in our opinion. The helicopter ride was amazing but the Glacier walk was quite disappointing. Just not worth the money. The last tour we took was another one booked thru Celebrity it was a ketchikan wilderness tour & Rain forest walk - this tour was also well worth the money and so much fun. Our day at Hubbard Glacier was magical and words cannot describe the incredible beauty of this area. We ate most of our meals in Luminae and the service was beyond exceptional. We enjoyed some of the shows and others were just ok - this is obviously very subjective. The bottom line for us is we loved our trip and we will be back on Celebrity as our go to cruise line. Read Less
Sail Date August 2019
Wife and I travelled with her parents, my son 18 and my mother. Everyone had a great time and I thought I would share my thoughts with you. We cruised on the Equinox in April and found this ship and experience to be nearly identical to ... Read More
Wife and I travelled with her parents, my son 18 and my mother. Everyone had a great time and I thought I would share my thoughts with you. We cruised on the Equinox in April and found this ship and experience to be nearly identical to that one. This was a 7-day round trip Alaska cruise out of Vancouver. EMBARKATION - For the first time ever we spent time in town prior to the cruise and boarded on the latter end of the time window - just after 2:00. The luggage drop off, check-in and other areas felt like a ghost town. It was truly eerie, making us wonder if we were in the right place even though we went through here two years ago. There were zero waits except at customs where we waited 2-3 minutes. Other than this it was walk up, take care of business, walk to the next place. The entire process took about 20 minutes, with most of that time spent walking from one place to another. We walked slowly with elderly parents with us. While we love to board early and begin our cruise experience early, we also love avoiding lines. We may start boarding late for a better embarkation experience. PUBLIC AREAS - We walked the ship and got a feel for the layout, confirming it was exactly like the Equinox except we had Cellar Masters wine bar where they had the Gastropub, which we preferred with the TV and beer theme. Other than that, everything was clean, well maintained, very classy. FOOD - We thoroughly enjoyed the food on board. We dined in the "traditional" areas, Oceanview Cafe for breakfast and lunch, Moonlight Sonata for dinner. Food was very good in all areas, with lunch being especially nice with many choices and great quality throughout. My only complaint was the length of dinner. Service was good but a bit slow in the evening. I'm not sure if they waiters thought we would enjoy taking our time in a 2 hour dinner, or they were just so busy during the busy times we ate that they simply could not keep up. We had some slow eaters with us but dinners should have taken 90 minutes not two hours. We had any time dining and ate at all different times, from 6:30 to 8:00. Desserts in Oceanview were never as good as they looked - although ice cream was very good. Desserts in the sit down restaurants were all very good. We also had a meal in Tuscan Grill and one in Murano. Service and food were very good, but had a few minor service issues in Murano - including my wife with an allergy to shellfish had a minor reaction to the flambeed lobster from another table. She had to leave in the middle of the meal to make sure the reaction didn't become a major one. Had they asked about her allergy or mentioned this as a possible allergic reaction, we may have done things differently. We ate family style in Tuscan Grill and it was very enjoyable - highly recommended. BARS - We had a drinks package and enjoyed many of the bars. Service and drink quality was very good throughout. We discovered a few new drinks we had not had before. ENTERTAINMENT - I saw three shows and one comedian. The comedian was OK, the shows were good. Especially enjoyed the last show - Euphoria - but all three had some real high points. The musicians on board were good but not great. None stood out to us. We really enjoyed DJ Leo, especially on the first night. Loved his work on the "turntable". CABIN - see below. DEBARKATION - We had an 11:00 AM flight so we worked hard to make sure we made our flight. Here's what we did for the perfect early debarkation: - We met around 7:05 at Cafe al Bacio. We got in line soon after, with about 30 people in front of us. We schlepped our own bags - not an easy task with three elderly people in our party - but we did it without incident. - The line to debark started moving around 7:30. - Ship exit and customs was very fast. We probably got in our two cabs by 7:40. - I expect we arrived at the airport around 8:05. Cabs were $32 each Canadian. - All lines at the airport were short including flight check-in, bag drop, customs, and security. We were on our way to the gate by 8:35. So a process we expected would get us to the gate by 10:30 instead got us there almost two hours early. Lesson - if you plan to get off the ship early, even a 10:00 AM flight is possible unless there are unexpected delays. Our plane ride home was uneventful and we landed in Raleigh before 9:00 PM. Read Less
Sail Date August 2019
The first part of the critique here is about the Celebrity experience… This was our first time sailing with Celebrity. Overall it was excellent across the board, with a couple of notable exceptions. We were traveling with another ... Read More
The first part of the critique here is about the Celebrity experience… This was our first time sailing with Celebrity. Overall it was excellent across the board, with a couple of notable exceptions. We were traveling with another couple who have previously sailed several times on Celebrity and persuaded us to join them on this trip. POSITIVES: BY FAR, the biggest Celebrity Eclipse stand out experience for us, was the restaurant LUMINAE which is exclusive to suite guests. It is open for breakfast, lunch and dinner. The staff, service, and cuisine were virtually flawless the entire week. Meal after meal exceeded some of the more exceptional restaurant experiences we’ve had anywhere in the world. Personally, (and if you possibly can swing it and/or are considering a suite), LUMINAE alone would be worth the upgrade. Some of the other suite perks are worthwhile as well, the suite package included their “1-2-3” with fast unlimited internet, package, premium beverage package and the varying credits aboard”. The rest of the suite “perks” are more limited (at least at the Sky level and this class of ship). Although the butlers do a very good job, I believe they have too many guests to attend to at times, which is not their fault. The housekeeping staff were just great as well. Zero complaints. The ships interior (and this is pre-remodel coming in 2020/2021) are very very nice. The open atrium effect , the “Solarium” indoor adult pool area, spa, restaurants, etc etc. were all just fantastic. ______________ Daisy our butler was first rate all the way. Even when a couple of minor issues occurred she was able to more than compensate and/or resolve. We loved her and her smiling face every day. She's a very hard worker with great attention to detail and your customers' satisfaction. We were very very happy with her. Juan Pablo and Jose our servers every day at Luminae did a non-stop outstanding job. Quickly learned our likes, dislikes and accommodated us at every single opportunity. Smiles and friendliness as well as great attention to detail and professionalism were ever present. On one occasion that my husband left dinner to return to the suite not feeling well, Hugo quickly asked me how he could assist. He sent ginger ale, a bread basket and chicken soup to the room within minutes. Another outstanding interaction. Absolutely loved getting to chat with Bianca at Luminae. She is just awesome!!! _______________ The "suite" experience really made the trip for us. The benefits were well worth it to us. I've already recommended two friends to the Celebrity line and that they at least get a Sky Suite to enjoy the perks. On the negative side, I wanted to make a point of relaying that almost every interaction we had with staff members at Cafe al Bacio was bad! Between us and the other couple we were traveling with (also in a Sky Suite) we stopped by Cafe al Bacio every day. It wasn't just one or two people. It was daily, and not limited to anyone person, different people. I couldn't give you one good recommendation or come up with a name of one person there that even smiled or who wasn't looking and acting like they couldn't give a damn. Sometimes we were kept waiting while two or three were congregated chatting with one customer or each other. Attitude. Attitude. Attitude. And weren't going for complicated coffee drinks. It was for a couple of sweets, some tea, a coffee to go, etc. It was very unfortunate. Not even the Suite room card changed there attitude. I'm only speaking for the four of us in our traveling group. We talked about it daily, and tried each time we went back to smile ourselves and temper our requests. The Sunset Bar bartenders were also all and always unfriendly. No interaction or personality or smiles. In contrast all of the bartenders at Ocean, Mast and the other bars were great. The only other comment (negative) is about the room service. Which, food wise, was very unfortunate. The so-called extended menu I assume for suite guests, as you know, is only a few extra items. The one night we stayed in the suite and ordered from that portion of the menu, we got a filet (passable) and a ribeye (AWFUL), crab cakes. Gross. I'm sure we were spoiled with the great food at Luminae, but ... My suggestion would be to have a REAL expanded menu for suite guests that was actually above par. I'm sure the intent is to get guests to the restaurants for the best experience, but occasionally dining is preferred, and it shouldn't be such a sad experience. Read Less
Sail Date August 2019
My wife and I are not big cruisers; our last cruise was 20 years ago on the Celebrity Century to the Western Caribbean. But this was Alaska, so it had to be by ship. The Celebrity Eclipse made us rethink cruising, as it was a pleasure from ... Read More
My wife and I are not big cruisers; our last cruise was 20 years ago on the Celebrity Century to the Western Caribbean. But this was Alaska, so it had to be by ship. The Celebrity Eclipse made us rethink cruising, as it was a pleasure from beginning to end. I was surprised to learn it will go for refurbishment in March, as it is pristine. With 2800+ passengers, the ship is big but never felt overly crowded, except maybe at the lunch buffet. There were many public spaces-- the library, card room, that felt almost intimate. We had a verandah cabin, which was worth the extra cost for the daylight and feeling of openness. Plus it was great when we neared Hubbard Glacier, where the captain did a 360 degree pirouette with the ship so that everyone had equal viewing. Spectacular! One of the highlights of the cruise. We had late dining, which initially concerned us because we usually have dinner at 7-7:30. But it wasn't a problem. And we were fortunate to be seated with two couples from New Zealand and one from Canada. Very refreshing to meet people outside of our orbit, who were intelligent and fun to be with. It was another highlight of the trip. Specialty dining at the Tuscan Grille and Murano was outstanding, and well worth the extra $45-50 person. Great service, outstanding food, and flexible dining times made these great choices. Highly recommended. We booked shore excursions through Shore Excursion Group rather than through the cruise line; these were identical excursions for about 10% less money. I learned from a savvier shopper on one of our excursions that I might have saved even more money had I shopped online more. The highlight was the whale-watching excursion at Icy Strait Point (the first port); we took a short bus ride to the dock where we took a boat with about 12-14 passengers to Hoonah, Glacier Bay. The captain and the "guide", two young men who were passionate about their work and extremely knowledgeable took us out to sea. We were fortunate to see both orcas and humpbacks, one of whom breached several times right outside of the boat. Incredible! The next day, another sunny and warm one (luckily, like all of our days on the cruise), we approached Hubbard Glacier and the blue waters surrounding it: majestic and awe-inspiring, we could only marvel at its size and beauty, and fear for its future. We heard the thunderous sound as it calved, and watched as fragments crashed into the water. On Thursday, we reached Juneau, where we took an excursion to Mendenhall Glacier. Unfortunately, a big disappointment after seeing Hubbard. It lacked the spectacle of Hubbard. I would skip this excursion. Although we did go to a salmon bake as the second part of the excursion. It was outside in a large picnic area under canopies. We watched the silver salmon being grilled, and helped ourselves to side of cornbread, potatoes, cole slaw, and blueberry cake. Very tasty. Although when we got back into the city of Juneau, we saw people eating huge crab legs at a restaurant near the dock. If we ever go back... Finally, to Ketchikan for our final stop. There we took an off-road Jeep Safari through the Tongass Forest, where a guide took us through the winding, rocky path in four-wheel drive Jeeps. Everyone had a chance to drive; lots of fun. That was followed by a short canoe trip:10-12 passengers per canoe, to an area in the woods where we enjoyed fish chowder, salmon salad, and homemade bread and jam. A fun excursion that I recommend. Otherwise, we found the service on the ship to be exceptional, from the cabin steward to the restaurant staff. The entertainment was fine--comedians, singers, and an ersatz Cirque de Soleil that was very good. Read Less
Sail Date August 2019
We chose this as we had never done a B.I. cruise. The weather was pretty good overall as we only used an umbrella once. The ship was good but the crew was great! We ate in Blu and wee very surprised at the quality of the food and the ... Read More
We chose this as we had never done a B.I. cruise. The weather was pretty good overall as we only used an umbrella once. The ship was good but the crew was great! We ate in Blu and wee very surprised at the quality of the food and the outstanding service. We have eaten in other Blu restaurants that were not nearly as good. The cabins are dreadfully small but they are functional. The overall entertainment was average. When the DJ gets more people to show than the live acts there is a problem. One nice touch was a sign in every elevator showing the disembarkation deck at every port. I have been waiting for this change for 20 years. Finally! However, some of the ports had ridiculous 2 and 3 deck slopes to get off. This was a definite weak spot for this cruise especially for handicap folks. A real challenge. Read Less
Sail Date August 2019
CRITERIA: We wanted an Alaska cruise that stopped at a truly impressive glacier, that left and returned to the same port, and lasted no more than 7 days due to work/life restrictions. Many of the one-way or 10-day or 14-day cruises have ... Read More
CRITERIA: We wanted an Alaska cruise that stopped at a truly impressive glacier, that left and returned to the same port, and lasted no more than 7 days due to work/life restrictions. Many of the one-way or 10-day or 14-day cruises have stops at the good northern glaciers, but this Celebrity one was the only RT that was 7 days and stopped at the stunning Hubbard Glacier. We also had family spanning ages 8 - 72 in our group, so we wanted a ship that offered activities for all the ages in our group (8, 40s, 70s). Finally, we wanted a cruise line with good food, so we booked Royal Suite 1241 in order to have the option of dining in any and all of the restaurants onboard, and having Luminae as our primary dining room. This cruise was to celebrate our mom's 70th bday and we chose this stateroom for several reasons: (1) She a homebody and does NOT like going out to public spaces. We knew she would refuse to go to the library, Lawn Club, Sky Lounge, Michael's or any public areas to hang out, so having a living room and dining table in the suite was of upmost importance. She is the type to stay mainly in her stateroom, so we wanted her to be as comfortable as possible. (2) Since she is inclined to stay in her stateroom, we chose a large one with a dining table and butler so that she could have high tea served in the suite, as well as some lunches or even dinners catered in. (3) She wanted really good food, so Suite Class meant that she could eat at the best options on the ship without even having to think about upcharges. Suite Class pretty much means you can eat anywhere without extra fee. Pre-departure: Shoreside Concierge never reach out to us. We had to hunt down a number and call them to make our requests. We spent time on two lengthly phone calls with them covering our requests but mainly covering the food sensitivities of the three Suite Class passengers. Port of Departure: Vancouver. Amazing city. We visited for a total of 6 days before and after our cruise, and we liked it more than the cruise itself, LOL. Can't say enough great things about our experience in this city, and since it isn't technically part of the cruise experience, I won't delve into all the things we loved. Suffice it to say, if you're choosing a departure port, Vancouver would be my pick, hands down. Embarkation: We enjoyed how, as Suite Class, we were escorted right onto the ship. The girl checking us in at port did an awful job and we encountered problem after problem with our SeaPass cards throughout the cruise because of all the things she forgot to do at check-in. But we wouldn't find out until later; beyond that, the check-in process was smooth. The port of Vancouver is an enormous building, but signs and people made it clear which way Celebrity was to go vs HAL. There was no real curbside check-in; we had to take our luggage and roll it to where port workers were collecting them. It was no more than 100 yards from where the taxis dropped us off, but it is still a struggle for two seniors and two adults to handle a child and 8 rolling bags. Once onboard, they whisked us pass the champagne to Michael's Lounge, but there was no champagne offered to us there nor later. The staff in Michael's told us to head to Luminae for our embarkation day lunch without telling us how to get there. They unceremoniously kicked us out of the lounge, in effect, and we had to fend for ourselves, grabbing champagne as we passed through the busy entry hall, confused as to where Luminae was or how to go there. Shoreside Concierge requests: We discovered, once onboard, that several of our requests to Shoreside Concierge was never taken care of. Given that we had two rather long conversations with them, this was extremely disappointing to find out. The three biggest things they missed: (1) we were never put on the waitlist for the Hubbard Glacier Excursion; (2) two out of the three Suite guests had food sensitivities that were discussed extensively but not noted at all, including the guest of honor who cannot have dairy or beef; and (3) the room was not decorated for the 9 year old's bday celebration on the final night of our sailing. That last one was a huge let-down, because the room WAS decorated for grandma's bday celebration on our first night, so he was looking forward to the same treatment. Stateroom attendants: We had nothing but wonderful things to say about the stateroom attendants for both the Royal Suite and Aqua Class staterooms. They did an amazing job, so diligent and so unobstrusive and so thorough. One of the best things about the ship. My mom is meticulous and she was so happy with the job her stateroom attendant did, plus, it was tricky to catch the suite empty, given how much time she spent in the suite! Kudos to him. Food&Dining: LUMINAE *Hugo was a star, always welcoming and solicitous. We had several really extensive food restrictions in our group, and he always worked so hard to make modifications to address that. *Definitely a far superior menu to main dining room menu, but service was unacceptably slow. It should not take one hour between appetizers and entrees. It got so bad that we started to avoid eating here; no one wants to spend 3 hours eating two course at breakfast, lunch and dinner. Seriously. *The Daniel Boulud specialty menu was a disaster and not even close to evoking our experiences dining in his various establishments. *The food substitutions were not the most interesting food. A fruit plate is not a clever substitute. We did a much better job of requesting modifications to the menu than going with what the chef came up with. One exception was a stunning platter of 16 prawns that the chef grilled up for my mom's dinner on the last night. That plate was delicious and on par with the rest of the menu. Other than that, our own modifications and requests were much more successful than the chef's. *At Luminae, the staff was completely unaware that guests of Suite Class guests invited to dine with them had no surcharge for kids 12 and under. We literally had to tell the staff multiple times and show them Celebrity's own printed materials to convince them of the correct policy. Honestly, guests should not know more than the ship's staff. We only had this problem at the first meal, however, as this problem did not come up again. *Overall, by the end of the cruise, the servers were finally getting to know us, even though we dines here maybe a dozen times. By contrast, on a Disney cruise, by your third encounter, they know you and your preferences very well. BLU *Excellent octopus dish, overall lighter and pleasant menu, but the service was really lacking. Almost every time, water glasses would sit empty until the meal was almost done, or refilled only after the meal was already done. Coffee refills would be hit or miss. Juice would never be refilled for us, though it was at other tables. *This felt very impersonal and unfriendly. Definitely uneven service. *One standout server was Unica, who took the trouble to remember guests. She was the ONLY person on the entire cruise whose service level was truly memorable. After just one breakfast with her, she remembered both our pastry and fruit preferences. The next time we saw her a breakfast, we didn't even have to say and word and she just showed up with what we liked. She would be a star on Disney Cruise Line, where this is often par for the course from their dining staff. On Celebrity, no one remembered us except Unica. And we certainly got the feeling that she was given some grief for caring about the guests. MURANO *Excellent menu, excellent service, excellent pacing. Best restaurant on the ship, we felt. *If the menu didn't feel so heavy, and if it wasn't always the same, we would have eaten here more often. We were able to modify our dishes with ease, though our mother's food restrictions were not communicated to the staff here and she was very annoyed when they put a beef amuse bouche in front of her. LOL *For all the places were we had to pay surcharges for members of our family sailing in Aqua Class (we could not all fit in the Suite), this one was worth the money. *They could be a little more friendly, take a page from Danny Meyer's book on hospitality. SUSHI on FIVE *Servers here extremely nice, some of the nicest onboard. *Udon broth and rolls involving fresh crab were good. Other than that... *This was the WORST nigiri sushi ever. Worse than what you'd get at a grocery store. Such a HUGE disappointment given how much fresh fish was available at all the ports we stopped at. *This place has so much potential and its a shame what they have NOT done with it. AND it is the one restaurant on the ship where everyone is supposed to pay, Not worth the time or money. AVOID until they make some drastic changes to their sushi/sashimi selection. OCEANVIEW CAFE *Convenient (almost always open), huge, and nice change from the heavier menus we were being service. Difficult to find a table during busy times but not at all impossible. *Horrible coffee, tho. Always go to Il Bacio. *Son gave jello thumbs up and had about three per day, after we discovered this place. *Only place on the ship I could find Passionfruit Orange Guava juice cocktail. Best stuff ever, but water it down with sparkling or still water because it is too sweet. CAFE AL BACIO *THE place to get coffee and tea on the ship. They serve Lavazza, which I love, and a decent selection of Tea Forte teas. The associated gelateria was never manned, but you could always ask someone at the coffee counter. They did a great job with every coffee I ordered, and all my soy milk cappuccinos ordered in Luminae, BLU or Murano came from here. *Staff here was never friendly or welcoming. Despite seeing our faces every day, no one welcomed you like one would be welcomed at your local coffee shop. Again, very impersonal and standoffish vibe. They were more interested in socializing and joking around with each other than interacting with guests. Entertainment: *The ship's staff of singers are extremely talented and the aerialists are also very good. The shows themselves are really blah, however, with unclear storylines/plots. Disney definitely does a better job telling stories, but these singers were better, I feel, as pure singers. *The comedian we saw was funny, though relied too much on racist stereotypes (equal opportunity racist, he called himself). Many of the jokes went over my 8 year old's head, but he still thought the guy was funny, especially given this was my son's first exposure to a comedian. *The three singers who did the soul show were also very talented and fun. Overall, it was fun to catch the shows, though the changing of showtimes each night made it tricky to book dining reservations times (and we had to bc not everyone in our group was Suite Class and we paid to have guests in Luminae with us; also, we ate at Murano 3x). And with how slow dinner service was in BLU (which was STILL faster than Luminae's ridiculous 1 hr between appetizer and entree), you were never sure if you were going to make it to the show anyway. Ports of Call: *Very fun since Sitka, Juneau and Ketchikan are only accessible by air and sea. In order to get some good variety of experiences, we booked a private tour in Sitka, booked directly with the tour company in Juneau, and booked through the cruise line in Ketchikan. SITKA Our experience in Sitka was amazing. Our ship arrived late to port b/c of engine trouble. Our tour time could not be moved b/c the captain had a group right after ours. He told us to try and be among the first off the ship so that we could get onto one of the first buses and down to the harbor as quickly as possible. When we went down to disembark, our hearts sank because the queues snaked all around the atrium and across the ship. We just so happened to cross paths with the Michael's Club Concierge, who was escorting another group. She told us to follow her, and walked us right to the doors. We were the first people off the ship, the first people on the first bus, and the first people down at the harbor. NOW, if we had not run into the Concierge, there was no way we would have lucked out like this. Having made multiple visits to Michael's Club, NO ONE ever explained to us how to obtain priority disembarkation for the ports. That would have been something they should have covered in one of our conversations. Anyway, Sitka is a small town, and we ate at a local food truck, Captain JuJu's, featuring some great local catch, which was a lot of fun. We spent the afternoon doing a private land tour, visiting the bear rescue, raptor rescue and totem park. It was stunning to see humpback whales (one was REALLY close), sea otter, sea lions and SO MANY FLIPPING (into the air) SALMON! The bears at the rescue were really interesting, and the different injured raptors were cool to see up close. Sitka is really quite beautiful and a great first port stop. HUBBARD GLACIER Technically not a port because we didn't dock, but we lucked out with the most clear day imaginable. The onboard naturalist was PHENOMENAL and told us such interesting things about the glacier. The helipad was overcrowded, but I liked how they provided blankets, headsets and warm drinks. However, in the end, we just returned to our staterooms and took in the beauty from our two verandahs, which I had made sure were on opposite sides of the ship, so that there was always at least one good view. Though ALL the views were good that day. Once in a lifetime experience. Could not have asked for a more perfect day weatherwise. JUNEAU Well, for every good day, there is a bad one. Our dogsled camp excursion had been touch and go all summer b/c the heat and high temps were making dog camps shut down weeks, even months, earlier than usual. It turned out that Mendenhall stayed open until the end fo August, so we were so excited to go. Unfortunately, they could not get us on the earlier helicopters, and by the time it was our turn to fly out, the fog had gotten so bad that all choppers and seaplanes were grounded. This also meant that our back-up plan with the glacier walkabout could not happen. I was disappointed to find that the tour company we had booked with could not drive us to the glaciers instead, because that was an option and we had a long enough day at this port to go. I don't know if our experience would have been any better had we booked our excursion through the cruise line (if they could have booked us on a good alternative), but I took the opportunity to explore the port. Too many touristy shops, but we did get to have King Crab legs at Tracy's, as was the plan. There's a lovely museum in town, but most of the main strip are touristy shops, which is a shame. There were a few cute shops and restaurants further afield, north of the port area. The main area around the port is just not very charming nor interesting. KETCHIKAN Yet another drizzly day, but this time, our excursion site was reached via bus and ziplining can be done even in the rain. This excursion was booked thru the cruise line and I appreciated how organized they were in getting us to the right buses and providing timely buses to bring us back. We did not choose to explore the downtown area, but the zipline adventure itself was lovely. We were SO HIGH up in the trees that I was seeing vegetation that I was completely unfamiliar with. They did loan us rain jackets for ziplining, but I packed the wrong kind of pants and shoes, and was pretty drenched from the hips down. Still, a beautiful and exhilarating afternoon in the beautiful and majestic temperate rainforest. The excursion offered by Celebrity went smoothly and was perfect for what we wanted to do. Michael's Club Other than the bartender, there was never ANY staff in there during the day. We must have stopped by over two dozen times to find no one at the desk. We always had to leave phone messages for the Concierge if we had any questions. I feel like Michael's Club should have a permanent Guest Services staff to take care of all the issues we constantly had to go to Guest Services for, such as our Sea Pass cards not working to paying for drinks, meals, etc. Such as my father's misprinted Sea Pass card that showed no beverage package. Those issues should have been handled within the Club Lounge. If there was ever anyone in there...which there wasn't. Canyon Ranch Spa Having been to Canyon Ranch Lenox, I was looking forward to their menu of treatments. They didn't offer some of my favorites (parafango), but the Revitalizing Ritual and Seaweed Detox Wrap were both AMAZING, mostly due to my wonderful wonderful spa therapist. She did just a great job explaining and massaging. I loved the two treatments I booked. The counter was a bit hectic on embarkation day, but I didn't wait to long when I came by throughout the cruise. The family members sailing in the suite all purchased Persian Garden passes and EVERYONE LOVED THE HEATED TILE LOUNGERS. The family members booked in Aqua Class got access as part of their perks. There are never enough of those things, and some people stay longer than the recommended 20 minutes. For the most part, the majority of people were really good about getting up and giving others a chance. I would have appreciated a larger variety of hydrotherapy showers, especially a warm water one. I liked the temperate sauna, but found it on one day to be cold and smelling of urine. That was only one day out of five visits, so not bad. Visited the steam sauna once and the dry sauna once. The nice showers in both the Royal Suite and Aqua Class staterooms meant that I didn't have to Toiletries I actually preferred the milder scented shampoo/conditioner/body wash/lotion of the Aqua Class stateroom to the overly perfumed Bulgari products in the suite. Just my preference. Still, H2O (Disney Cruise Line), L'Occitane (Regent Seven Seas), Aveda (Crystal) or Molton Brown (Seabourn) would be my top picks. Kids programming Maybe it is because we're used to sailing Disney, but I found it so odd that the Kids Clubs would be closed at three points during the day, breakfast, lunch and dinner. You had to pay extra for your kids to participate in a "dining program" during those times. WHAT?!? So odd. BUT, what I loved is that, unlike Disney, with fewer kids, the counselors really rounded up the kids to have them participate in the different activities. You did not have to worry that your kid would go to the kids club and just sit on the XBox for two hours. It would have been nice to give them a little more unstructured play time, but overall, they kind of forced to kids to get to know each other and interact a bit. I loved that. They even hosted a family even one night where you got to see what their "camp" program was like. Very fun, very well run. Overall, I was impressed (though still puzzled by the closures throughout the day). Recreation It was nice that the allowed a family swim btwn 4-6p each day in the enclosed solarium pool, bc the unenclosed pools are REALLY COLD on an Alaskan cruise! LOL Though I am sure that the adults in the adult-only area did NOT like their solarium being overrun every day from 4-6p, it gave adults with kids a chance to swim each day. We did the glass blowing and it was an AMAZING experience. Glass blowing is interesting and fun, in and of itself, but doing it on the top deck of a large ship was unique. We also did a Reidel workshop. No one else showed up, so it became a private tasting lesson with the Murano sommelier. Super fun AND you get a code for four free wine glasses (to order) once you get home. There is an arcade, though we never went. Also saw some taller guys shooting basketball, so my 8 yr old did not want to join in. There was a nice lawn on the top deck, but the signs were always turned to "keep off" when I went up there. Library had lots of adult books, no kid books, and some nice reading chairs and nooks that I always found passengers to be napping in, LOL. Card room had a few different games but never enough for the number of tables in the room. Only 1 mah jong set (with a few replacement tiles for missing tiles), that one old lady would be guarding like a hawk while her cardmates were eating or whatnot. It was very hard to get hold of that set to play with. Concierge should have extra sets of cards, mah jong, other games in Michael's for suite class guests to borrow and play in their own stateroom. We asked our Butler, but he said nothing was available to play in our suite. Some members of our family popped into the casino, but it wasn't a huge draw for our family. THE LETDOWN: Butler and overall Service So, we booked the Royal suite instead of two smaller suites because we wanted the butler service and in-room dining. Unlike with previous reviewers of this cruise, who had good experiences, our biggest disappointment was, unfortunately, our Suite Butler. Upon meeting us, he immediately told us that he was in charge of a lot of staterooms, so that he would be quite busy during this sailing. Anything we asked for was begrudgingly taken care of at best. There wasn't a lot of common sense; when we asked for more herbal tea selections to add to our choices, he took away the original assortment, which we had also wanted! When we told him which one we liked, he never restocked it. We always had to restock it ourselves from Michael's or Cafe Al Bacio. As opposed to reports of being able to cater Hubbard Glacier day with food from the sushi restaurant, in addition to other foods, we were told that we were limited to the room service menu and the main dining room menu. He did cater us a lunch on Hubbard Glacier Day, but it was much less of a festive celebration; he made it feel like an imposition. We tried to order the food from room service directly, but was told we HAD to do it thru our butler, whose very attitude told us that he did not really want to help us. Out of four days of wanting high tea served in the suite, it was done once. Out of three days of wanting lunch served in the suite, we also only did it once because our butler made us feel like it was such an enormous and excessive undertaking that was an imposition on him. We never even bothered to ask about any dinners. We were highly underwhelmed and disappointed by our butler's attitude. He was nice, just not proactive nor welcoming nor dedicated to providing true service. For future bookings, I would not recommend booking this stateroom category for the butler, just for the space/roominess of stateroom. Overall, this did not impress the first time cruisers nor the repeat cruisers in our group. OVERALL I think the problem with this sailing was really the service. Other than a handful (count on one hand?) of people who took the time to recognize or familiarize themselves with us, this ship felt like a machine churning out soulessness. Staff really should be more friendly with guests they're seeing often on a 7-night sailing. Most of the Celebrity Eclipse staff just could not be bothered. For each stateroom's occupants, we only felt that our stateroom attendant, spa therapist, Hugo in Luminae, our server (I forget his name) in Sushi on 5, and Unica in BLU really cared about having us as their guests on this ship. That's 5 people out of dozens and dozens of staff members we came across regularly. And that's sad when you're choosing Suite Class on Celebrity for their reputation, service quality, and being treated like VIPs. Read Less
Sail Date August 2019
I sailed with celebrity earlier and remembered a cruise ( in Caribbean) as innovative and top notch especially very good service and food. This time I was in some ways disappointed. However the balcony cabin(6035) was fine and with ... Read More
I sailed with celebrity earlier and remembered a cruise ( in Caribbean) as innovative and top notch especially very good service and food. This time I was in some ways disappointed. However the balcony cabin(6035) was fine and with good service. The cafe Bacio was nice and with good service and nice food/cakes. The intertainment in the theatre was so so. The service in MDR and in the buffet restaurant was scarce. There are not nearly as many waiters as necessary. It is not OK that you must wait and signal to a busy waiter in MDR that you want your glass of water filled up. It is not OK that you must look after a waiter for many minutes to order something to drink in the buffet restaurant. The quality and preparation of the food in MDR could be a lot better. The hot food was normally not hot. 2 dishes, (Drumfish that was as dry a desert , and Baked Alaska that was a mockery against how this cake normally is served) I had to send out. If celebrity wants to maintain an image of luxury it is time to upgrade the restaurants in respect to service and food. Read Less
Sail Date August 2019
We took the northernglacier cruise,cabin 2034 with window,, with stops in Icy Point, Juneau,Skagway,and Ketchikan and a 8A cruise tour that included 1 night in Anchorage and in Talkeetna and 2 nights in Denali NP. The cruise tour cost ... Read More
We took the northernglacier cruise,cabin 2034 with window,, with stops in Icy Point, Juneau,Skagway,and Ketchikan and a 8A cruise tour that included 1 night in Anchorage and in Talkeetna and 2 nights in Denali NP. The cruise tour cost more than double the cruise cost. A veranda is fairly useless as the weather typically is rainy and too cold-very low 60s. Food service was excellent but anytime dining did nt work well. We were advanced reserved for 7pm but onboard we were told on many days that was not available. Thanks to a manager from a past cruise most of the 7 pm slot at table 323 were restored. Sirlloin steak anytime optin levares muchto be desired and if you liked dessert cheesecake it was only available inthe main dining and not at Bacio. We booked 2 excursions, Icy Point whaling where we were guaranteed whales and saw humpbck and orcas, and Skagway where we again(15 years before) rode the rr. Very little in Icy Point other than shops at the terminal, townitself is 2 blocks long withnothing really to visit. In Juneau we booked M&M tours glacier express, $42 pp, RT to Mendenhall Glacier VC and walked to the glacier viewpoint, also saw bears feeding in the fenced off area by the bus drop-off. Other ports are 3-4 blocks long by 2 blocks deep with typical old time saloon and t-shirts and tanzanite galore-much more commercialized than 15 years ago. For past cruisers (11) on board entertainment can be repetitive as with the violinist and the beatles tribute group. The comedians this time around were quite good and the acrobats were excellent. Substantive programs continuet o be lacking- a scientist speaker was very dull and by the 2nd leccture played to almost an empty house/ Weather was unusually clear unlike the rainyforecst shown prior to our cruise and cruise tour. Cruisetour: Talkeetna is a quaint 3 block main street with a nice Forest Service film and exhibit anda short lake trail by the Forest Service. Hotel shuttle has limited hours so you are captive to the expensive hotel restaurants unless you want to rely on the single taxi. The beds at Talkeetna were soft and left much to be desire. Denali Park Village had motel units that were complained about by mos tof the 40 with us-we were fortunately in a cabin by the river, hoever the maid service was abysmal and the cabin was not fully cleaned for 2 days. Hotel shuttle can take you to NP Vis Center. If youdo nothing else,take the included 7-8 hour modified schoolbus Tundra Wilderness Tour witha narrated driver and viewing camera for distant animals which is not available onthe park bus which goes the length of the 92 mile road. The 12- hr Kantishna excursion which goes the fullroad was not worth it per our driver. We saw bears and caribou on an amazingly clear day (think jrain) andspecks of all sheep on the top of the mountains. Denali is not your typical NP andis really gared totheactive backcountry hiker. Wetook the moderate Mckline trailconnecting to theTripleLakesTrail to Rily campground, about 3 m RT and passing over a small suspension bridge. Fairbanks was our return flight destination. Sophie's Station Suites is a 2* hotel with 1970s decor and soft beds, and a shuttle that will bring u downtown-also take the city Red Line from the dowtnownTransit Center, free for seniors, from downtown to hotel,a free 20 minute ride. A Safeway and Fred Meyer grocery stores are a 5 minute walk-- a nice fried chicken dinner with sweet potatoe fries from Safeway. The included excrusion to the Univ Alaska Museum of the North and the hokey Disccovery3 steamboat trip were interesting. Fairbanks downtown is 4 bloks long by 2 blocks wide-vidsitthesmallcommunity museumintheco-op builiding and the NP Morris Thomshon Cultural center,and eat a few blocks up from the park at Noodles Thai and Salty.s across the streetwhich had great omellettes util 2pm and nice sandwiches. Both are far less touristed and are better than the other restaurants. Read Less
Sail Date August 2019
My husband and I previously cruised to Bermuda and Alaska, and had such a horrible experience the second time (on Norwegian) that we didn't do it again for 15 years. I'm glad we have it another shot, because the Celebrity ... Read More
My husband and I previously cruised to Bermuda and Alaska, and had such a horrible experience the second time (on Norwegian) that we didn't do it again for 15 years. I'm glad we have it another shot, because the Celebrity Millennium was wonderful, especially post-revolution. We stayed in the Sky Suite and the service was impeccable. Ramir, our butler, Elvie, our stateroom attendant, and everyone at Luminae and the Retreat Lounges were always there with a smile. My child loved the Camp and begged to go there every chance he got. The nightly entertainment was okay, save for the one Russian acrobatic team which was really spectacular. The service at Luminae was amazing, and the good was very good but nothing memorable stuck out. We had our sommelier choose wines for us every night and he did a marvelous job. The Retreat Sundeck didn't get much use, since the weather was rather cool, but we did get great views of Hubbard Glacier without having to jockey for space. I would've like to see how the Sundeck and Lounge got used in the other cruises, because they were both fairly empty all the times we were there. I wasn't a big fan of desserts/sweets served in the MDR or Luminae, but surprised myself at Cafe Bacio because their stuff was great. This cruise is highly recommended. Read Less
Sail Date August 2019
We did the cruise and the land tour following the cruise. We loved the cruise...everything was top notch. We had a couple of small issues with our room, but the room steward, Sejaz quickly resolved them for us. Room was comfortable and ... Read More
We did the cruise and the land tour following the cruise. We loved the cruise...everything was top notch. We had a couple of small issues with our room, but the room steward, Sejaz quickly resolved them for us. Room was comfortable and well laid out. The food outstanding and the entertainment was great. We had a fabulous time! For excursions, we highly recommend the helicopter/2 hour glacier trek in Juneau and the whale watch excursion in Icy Strait Point. Hubbard Glacier was breathtaking. We did sign up for the Persian Garden as an additional add on since we were not staying in an Aqua class room. Unfortunately that was a little disappointing without the individual loungers in the relaxation room which is what we have had on other ships... it’s now a communal sofa/waiting area. My husband wasn’t happy with the steam room, which wasn’t hot enough for him and the hot tubs were not hot enough for him as well. In hind sight, we shouldn’t have spent the money on the Persian Garden, we didn’t use it nearly enough to justify the extra cost. The land tour was good, but wasn’t as good as the cruise... Our tour group was plagued with the flu running its way through the group and by the third day it got me and my husband. That put a bit of a damper on the tour, but even with that we had a great time. Denali and Talkeetna were the highlights of the land portion of the tour. It was the trip of a lifetime for us! Read Less
Sail Date August 2019
It is always so interesting to me how different people have such different experiences when traveling. I heard a lot of happy people and I heard a lot of whining on the ship, but I can only share my experience and we had a fantastic time ... Read More
It is always so interesting to me how different people have such different experiences when traveling. I heard a lot of happy people and I heard a lot of whining on the ship, but I can only share my experience and we had a fantastic time sailing on Solstice. When traveling my top priority is always the destinations, the scenery! Alaska did not disappoint - it was breathtaking! Cruising is a wonderful way to see it, especially the first time! I lost count of how many times I cried standing on my balcony just taking it all in! As a travel agent, I have had the great fortune of seeing many beautiful places, but Alaska is tops in my book! I feel extremely blessed to have had the chance to visit, I will definitely be back! When traveling - Service is very important. The service on Celebrity Solstice was top notch! Captain Alex and his crew were fantastic - skilled and entertaining! Our cabin steward Vicky, he was so pleasant, non-intrusive and our cabin was always tidy and a pleasure to come back to each evening. Our head waiter at Blu - Orlando was very friendly, we sampled many of the dining options throughout the ship and found all of our service to be wonderful. All of the Sommeliers were very friendly & attentive. We did the galley tour and it was fun to see behind the scenes, I am so fascinated by the amount of food service and preperation it takes on a cruise ship! Husband and I are not Spa people, at all, but decided to splurge - Roxana at the Canyon Ranch Spa was spectacular! We each went twice! From the bartenders (make sure to defintely stop at the Martini Bar!), to the shops to the Guest Services folks, the service was immpecable and very friendly everywhere we went on this ship. We are not much on joining in on group activites - but anything we did happen to catch, people seemed to really be enjoying themselves. The dancers and singers were very good. We really enjoyed Tony Tillman's Las Vegas style show. We did do several wine tastings and a cocktail making class that we really enjoyed at the Master Class Bar. We loved the White Pass Railroad in Skagway and the Enchanted Butchart Gardens Tour in Victoria BC - Kent our bus driver/guide gave great information about Victoria. We enjoyed roaming the streets in Ketchikan and Juneau, just shopping, visiting local bars & restaurants. The Food, I know I am a bit odd, but the food is never a huge priority for me when cruising, so this review won't be all that in-depth when it comes to food. We found it to be mostly good. The buffet was fine for what it is, a buffet. We very much enjoyed Blu (Aqua Class main dining retaurant), Silk Harvest and Tuscan Grill, all the food we had in these restaurants was very good. The Main Dining Room (Grand Epernay Restaurant) was good, I especially enjoy the fruit soups when cruising, so we did go to the Main Dining Room several times. Embarkation, we arrived at the ship early, probably around 10am and it was a breeeze. Our luggage was delivered just fine to our cabin, we had one small bag that did come a little later than the others, so don't panic if everything is not there at the same time. Disembarkation, we did the standard disembarktion and it went very smooth. My one suggestion, when cruising anywhere, is coming in the day before, it takes away so much stress! We took taxis from and to the airport. We stayed at the Homewood Suites on Western Ave. and took an Uber to the port, very easy and hassle free. Homewood was very nice, clean and good service. This hotel does offer a shuttle for a nominal fee to the port, evening drinks and a little food as well as breakfast was included, which was very nice before heading to the ship on embarkation day. Solstice is a beautiful ship, while she is getting a bit tired and ready for some updating & sprucing up (aren't we all?) in 2021 is the last I read, she was super clean and very well cared for by the cleaning crew. Overall this was a wonderful trip and I would go again tomorrow if I could. Thank you to everyone associated with Celebrity Solstice for providing us with a perfect, relaxing vacation! Read Less
Sail Date August 2019
We two along with two other couples, truly enjoyed everything about this cruise right from abundantly beautiful inside passage that this Great Ship cruises along. Our cabin with veranda was very comfortable inside out. We thoroughly ... Read More
We two along with two other couples, truly enjoyed everything about this cruise right from abundantly beautiful inside passage that this Great Ship cruises along. Our cabin with veranda was very comfortable inside out. We thoroughly enjoyed the nature and some of its creatures passing by, while spending lots of time at the veranda. Our cabin was serviced by an attendant named Gligor, who could easily serve as an ultimate template, of what hospitality ought to be, on any cruise ship. Food wasn't really to our taste, either in the assigned dining hall or other restaurants, since it was not cooked from fresh vegetables. Fortunately, there was wide variety of fruits available, which we helped ourselves with. The worst part of our cruise was their on-board guest relations, wherein almost everyone displayed a bit of an attitude and seemed lacking information and training inputs. Having settled all our bills, on the last day we decided to pick up couple of art works. I insisted at guest relations desk that my card should be charged the same evening, since we were to disembark early next morning. They said we cannot charge your card on-board now, since all this would happen during the night, at their headquarters. Next morning we had huge problems with their card charging equipment and even their on-board ATM ran out of cash. This massively delayed our disembarkation and we narrowly missed our flight, on the way to Yellowstone. Seems like their customer service on-board is inverted, with cabin attendant being the best at it and guest relations being the worst. Read Less
Sail Date August 2019
We live in the State of Washington and it was about a 75 minute drive from our house, through Canadian Customs and parking in the lower levels at Canada Place, They took our luggage, then an elevator ride up and we were on our way through ... Read More
We live in the State of Washington and it was about a 75 minute drive from our house, through Canadian Customs and parking in the lower levels at Canada Place, They took our luggage, then an elevator ride up and we were on our way through check in, and customs. I think we might have waited 5 minutes, then onto the ship by 11:00. One of the most absolutely pain-less embarkations we have ever done in 25 cruises. Lunch in the Ocean View, along with visiting with a few people on this ever so friendly cruise, and our room was ready. The entire cruise was GREAT. The water was smooth the entire trip. My favorite part was the three hours at the Hubbard Glacier. The Captain got within a half mile, although the glacier is so huge, it seemed like we could almost touch it. The entertainment was quite good overall. Singers and Dancers did several shows that were all very good. A couple nights of comedians were so-so, Two highlight entertainment features were the A cappella group from Vox Audio, and The Not Really the Three Tenors. Both were fabulous!!!! We enjoy meeting new people each night at dinner, so we choose Select dining. Excellent service by Juan and his assistant. Food was also excellent, with a great variety on each and every menu. We had breakfast in the Ocean View Buffet and this was also a great experience. Overall, one of our very best cruises. We got off at each port but honestly we just enjoy the ship anymore. Although we were an hour late getting to Vancouver, disembarkation was just as easy as getting on the ship. Read Less
Sail Date August 2019
We chose this cruise because our extended family who live in Vancouver were already booked on it. We were a group of 11 and it was a very enjoyable time for all of us (ages 7 to 85). The food in the Oceanview Cafe and the Moonlight ... Read More
We chose this cruise because our extended family who live in Vancouver were already booked on it. We were a group of 11 and it was a very enjoyable time for all of us (ages 7 to 85). The food in the Oceanview Cafe and the Moonlight Sonata were outstanding and went above our expectations. The service overall was very good. The best part of the cruise was the Hubbard Glacier and dogsledding in Juneau. This was the first cruise for our immediate family and we quite enjoyed the experience of being somewhere different everyday. Our cabin with balcony was surprisingly spacious for the 4 of us - there was lots of storage space for our stuff too! The Alaska ports we stopped at made it very convenient and easy for young kids as well as the grandparents in our group to get off the ship and explore. We are looking forward to our next cruise! Read Less
Sail Date August 2019
We flew into Seattle the day before departure. Seattle was beautiful. Took the shuttle to the cruise port. Boarding went well. Excellent stateroom location - 8269. Did dinner and show the first night. On the second day, my DW developed ... Read More
We flew into Seattle the day before departure. Seattle was beautiful. Took the shuttle to the cruise port. Boarding went well. Excellent stateroom location - 8269. Did dinner and show the first night. On the second day, my DW developed gout in her toe. She hopped around till she couldn't take it anymore. Our steward got us a wheelchair and pushed her to the medical center and came and got her after treatment. When her condition worsened, he pushed her down there again and back. He was very responsive and helpful throughout the cruise. When the Dining Head Waiter found out she was sick, he sent meals to our stateroom for her - with dessert! Celebrity assisted us all the way from the ship to the airport to help us make or flights home. On our return to the cruise port, they wheeled her to our transportation and made sure we were secure and safe from port to airport. Celebrity did all they could to make sure our dream cruise to Alaska was not totally ruined due to unfortunate circumstances. Our thanks to Mulio (our steward) and all those that assisted to save our cruise. By the way, they really do push those drink packages on the first day!! Read Less
Sail Date August 2019
We love Alaska and were excited to return on a different route through the inside passage. We also wanted to do a cruise tour to explore Denali beforehand. The information before the cruise tour was not very detailed and Celebrity had ... Read More
We love Alaska and were excited to return on a different route through the inside passage. We also wanted to do a cruise tour to explore Denali beforehand. The information before the cruise tour was not very detailed and Celebrity had little information to provide. This, of course, caused some problems during the lodging that could've been fixed before arrival. For example, on one of the stays in Talkeetna my husband and i were put in a room with separate beds (full beds) We were never asked what kind of beds we wanted; and even though we called before the cruise several times, Celebrity was unable to give us any details about the accommodations or really on any part of the cruise tour. In the future I would certainly not book any cruise tour through Celebrity. That being said, our tour director was excellent. Also the days spent on the precruise tour destinations were quite short. We arrived at Talketna after any shuttles were available to take us in to town. We spent less than 12 hours at this destination. The embarkation/debarkation was very streamlined compared to cruises in the past. The room with balcony was quite nice and updated and roomy as far as these cabins can be. We did notice some wear and tear/ rust on the outside in the balcony even though the ship had just recently been renovated. The restaurants we dined in were the Ocean View cafe and the main dining room. Overall the service is always top notch. The food however, was hit or miss. The ocean view cafe is pretty hectic in the mornings and while at sea. While at sea it was impossible to find seating though out the cafe or in any of the adjoining areas. The food would sometimes get cold as you looked for a table.The entertainment in the theatre was pretty average to kitschy; however, the ensembles throughout the ship were very entertaining. Read Less
Sail Date August 2019
We were on the same ship same Alaska cruise 8 years ago.The millennium has been revitalized and the improvements are very nice.The boarding of the ship was fabulous since we had preregistered on line they scan our phones and off to board ... Read More
We were on the same ship same Alaska cruise 8 years ago.The millennium has been revitalized and the improvements are very nice.The boarding of the ship was fabulous since we had preregistered on line they scan our phones and off to board the ship.We were sailing with friends of ours and it was their first cruise.We wanted to surprise our friends so we ate ate Qsine(which this was the next to last cruise for qsine as they were changing out that specialty restaurant and putting a different one in.Food was very good and the service was excellent they also took into account my gluten allergy which I appreciated.The next night we attempted to eat in the dining room and the service was soo bad drinks not being refilled dirty plates not cleared in a timely fashion we spent over 2.5 hours in the dining room and was not pleased.The food is not very good at all reminds me of Golden Corral restaurant or a cheap buffet.With my gluten allergy I was used to the Assistant madre d taking my order for the next night.Well it ended up that the assistant waiter who didn’t have a good grasp of the English language taking my order.My gluten allergy is a serious medical condition and on the Summit they took it very seriously but not on this ship to my dismay.The next few nights we ate at either a specialty restaurant or off the ship.I brought my concerns up to the maitre d on the next to last night on the ship and told him we will not being eating in the dining room again.The buffet was terrible also with one day my wife saw bugs crawling over the cheese...yuck.Our room steward did a wonderful job and we had problems with the air conditioning which took 2 days and 2calls to maintenance to get fixed.We specifically choose this date because my wife wanted to see the dancers from the American Ballet theater.We enjoyed the performance and the comedian on the first night.Service has gone done hill where I had to chase someone down for a drink and the workers did not seem to be happy at all.We saw 2 workers we had on our wonderful trip on the summit and they were ready to go back to that ship.We had several problems getting bartenders attention because they were busy talking to the pretty young ladies.Alaska is one our favorite trips to do but I need to think twice before getting on a Celebrity ship. Read Less
Sail Date August 2019
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