16 Carnival Victory Cruise Reviews for Group and Theme Cruises to Bahamas

Always wanted to go to Miami and the Bahamas. We got taken care of with one trip. Arriving at the Port and boarding was quick and easy. We had priority. Everyone was great. Drinks wait time was quick the whole cruise. Tip the bartender on ... Read More
Always wanted to go to Miami and the Bahamas. We got taken care of with one trip. Arriving at the Port and boarding was quick and easy. We had priority. Everyone was great. Drinks wait time was quick the whole cruise. Tip the bartender on the first day last day. He knew my drinks and would tend to me as soon as I walked up. Wait staff was quick and attentive. Late dining for ud no rush or to be pushed out. First stop after day at sea. Half Moon Cay was beautiful and we got a villa for 8½ of ud. Best decision we made. It was hot and we had shade with AC along with hot tub. Great place for pictures. Next stop was Nassau. Spent our day at the British Colonial. Not bad but not sure if I would do it again. Did some nice shopping rather my wife did. When we returned to Miami. We were off the ship by 8:15 am. Process was fast and organized. We took the Carnival shuttle which was worth. Lady working tjere boarding was rude but forget about her. Will do again. Read Less
Sail Date April 2018
We just returned from a cruise aboard the newly renovated Carnival Victory with a full ship charter for the Invicta Ocean Voyage II. The cabin we had for this cruise was 9196 and is one of the brand new Scenic Ocean View, category 6J, ... Read More
We just returned from a cruise aboard the newly renovated Carnival Victory with a full ship charter for the Invicta Ocean Voyage II. The cabin we had for this cruise was 9196 and is one of the brand new Scenic Ocean View, category 6J, cabins on deck 9 forward. This cabin class was added to the Victory during the latest dry dock that took place in January 2018. The cabin along with the two newly added Captain's Suites and two Scenic Grand Ocean View cabins completely replaces the forward section of category 4J interior obstructed view cabins along deck 9 above the bridge. The Victory category 4J had been a "hidden gem" in our eyes as it was a larger cabin with a forward facing window at an interior cabin price. As an extra bonus it had easy access to a huge open secluded deck above the bridge that most other cruisers never used. Now that deck space has been completely incorporated into these new cabins which are of course being booked at a higher price. So is the new Scenic Ocean View cabin worth the added price? Without hesitation, YES! The moment you walk into the cabin you are greeted by a wall to wall, floor to ceiling picture window view out the front of the ship at the far end of the cabin. The glass is angled inward toward the ceiling and provides an uninterrupted view over the bow. There is a power operated window shade which can be controlled by the switches to the left of the bathroom door. 360 Degree VR Photo: https://flic.kr/p/24NkRbW Along the left side as you walk into the cabin there are a series of three large closets. The first has shelving and a standard sized safe. The second has a half height hanging area and drawers on the bottom. The third has full height hanging space. Next along the left wall there is a sit down vanity with lighted mirror and multiple outlets. There is a small flat screen TV on a swivel mount and a desk. Under the desk is a mini fridge and a set of drawers. Further down the wall is a door to the adjacent cabin. On the right side as you enter is a keycard holder that activates the room lighting. There is also a door to a standard sized bathroom with a curtained shower. 360 Degree VR Photo: https://flic.kr/p/24Nn44b Past the bathroom is a double sized sleeper sofa with a full sized end table and lamp on the right. Next is a king sized bed that can be split into two twins with half sized end tables on either side with integrated lamps. Finally in the area by the window are two armchairs with a small coffee table. The floor space in this cabin is quite generous and the view is even better than a balcony in our opinion with the only drawback that the window does not open. However, we did note that the walls seem to be very thin and poorly insulated so you can hear noises from the adjoining cabins quite easily. As for the rest of the ship we did really like the new 2.0 upgrades such as Guys Burger Joint, RedFrog Rum Bar, and Blue Iguana Tequila bar. The entire ship seemed to be quite clean and the service was friendly. Our cabin steward, while exceedingly friendly, was apparently responsible for 30+ rooms so he could only attend to each cabin once a day. This is less than we are accustomed to on other cruise lines. Used glass cups were not replaced unless we called housekeeping and we only saw one towel animal during our cruise. We ate most meals (breakfast and dinner) in the lower level of the Pacific main dining room at the aft of the ship. Our dinner seating was “late” at 8:15 and we noted that the staff kept the outer doors closed until 8:15 with often over 100 people crowding the landing area between the aft elevators waiting for the doors to open. As soon as the doors open there was an unorganized free-for-all stampede of people rushing into the dining room to grab their favorite tables. Again this initial chaos and crowding each night is not at all what we are used to on other lines. The main dining room food selection was good and we had no issues ordering multiple appetizers or entrees from the menu. Breakfasts including the seaday brunch were fantastic and we enjoyed the dishes very much, especially the french toast with bananas. At dinner, one of our favorite starters was the kale caesar salad. The food quality of the entrees was good but not spectacular. Beef ordered medium rare was served either overcooked or quite undercooked. But with the ability for each person to order more than one, it allowed everyone to find something that was appealing. This was our first time trying Guys Burger Joint and it was just as good as others have said. We found the burgers to be to be cooked just right and loved the toppings bar. Other than embarkation day the lines for the burgers were usually very short. The Blue Iguana Cantina was also good but often had long lines for the build your own burrito section. Speaking of embarkation day, the Miami Carnival Cruise Terminal always seems to have a sort of “hurry up at wait” atmosphere to it. We were scheduled for the earliest boarding time of 11-11:30. When we arrived we went through security relatively quickly but once upstairs we sat in the waiting area for at least 30 minutes before they started calling group numbers. It was the same thing last year as well. Being a full ship charter cruise for Invicta Watch Company most of the daily activities aboard were watch related. Also many of the ships retail areas as well as the piano bar were converted into Invicta Watch stores. The lines for these stores the first few days were often exceedingly long and extended out into the public walkways. We waited until the final day to peruse the stores once the lines dissipated. Overall, for the low, low price that we paid for this cruise (only $89/person) we felt that we certainly got our moneys worth. The Scenic Ocean View Cabin is a true highlight of the dry dock changes that have been made to the Victory and anyone who is looking at booking an ocean view, balcony, or suite should consider this option. Read Less
Sail Date February 2018
We were on a recent charter cruise. The food was meh although on Captain's night the prime rib and lobster were excellent. The menu options were not that great. okay but not the best. More pasta than anything. They only offered flat ... Read More
We were on a recent charter cruise. The food was meh although on Captain's night the prime rib and lobster were excellent. The menu options were not that great. okay but not the best. More pasta than anything. They only offered flat iron steak which was not very good. We bought a wine package of 3 bottles each. My husband drinks Merlot and I prefer Pinot Grigio which we were able to get. Our cruise was 10 days. After that was gone on the last few days you couldn't even buy one glass of Pinot Grigio. It was completely gone. And most of the other white wines were gone also. All except Sauvignon Blanc. I'd rather gnaw on an oak tree than drink that. Had to settle for something i really didn't care much for. We very rarely drink alcohol at home. When on a cruise we like to have wine with dinner and maybe during a show. This to me was very disappointing. Our cabin was nice. We had a balcony. Our cabin steward was good. The entertainment was good. The shore excursions were excellent. The best food on a daily basis is Guy's Burger Joint. Read Less
Sail Date February 2018
Just returned from a 10 day all adult (thank God) charter on Carnival Victory. Ship had recently been in the shipyards being updated, and had all new rooms. Added was USB charging, but no power plugs at head of beds anymore. Also added ... Read More
Just returned from a 10 day all adult (thank God) charter on Carnival Victory. Ship had recently been in the shipyards being updated, and had all new rooms. Added was USB charging, but no power plugs at head of beds anymore. Also added motion sensor floor lighting under closets so one doesn’t stub their toe going to restroom at night. Vent in top of room also changed- cannot be adjusted. Either blows full blast arctic, or you can leave your balcony door cracked to disable the sensor to turn vent off. The brain trust at Carnival really messed this up- frigid or off. Be prepared. Our room steward filled it with towels, which also helped. Also, don’t expect to get any work done or check emails too often. Agonizingly slooooow internet. Don’t even bother with it. I realize it’s satellite but with the fees they charge, Carnival should buy ample bandwidth. And now the biggie...Carnival is now too cheap to pay for network TV. No CBS, NBC, ABC, or FOX, and only the Trump-bashing Constantly Negative Network (CNN). So you had better set your DVR to record your favorite TV shows, since some bone-headed executive at Carnival decided to pull the plug on your TV to save a nickel (and hope you’ll buy another expensive drink instead). Onboard movies on the TV are ones in which the copyright expired long ago (so it doesn’t cost Carnival anything). Raiders of Lost Ark, Sleepless in Seattle, ET, etc. Really? TCM movie channel no better. Sports programming (including sports bar) limited to International ESPN feed (Carnival won’t pay the fee for decent satellite sports). Oh, and here’s my good tip for you. Don’t be fooled by the dress-up elegant night and lug along a bunch of fancy clothes. It’s all so you’ll get your pictures made after dinner and buy one of the exorbitantly high priced photos. Shorts, tee shirt, and hoodie or parka are perfectly fine for dinner. No one can see what you’re wearing anyway under the dining room tablecloths. Food was fine, and the freezing dining room helped everyone to stay awake during the hour and a half long dinners. My biggest issue with the cruise is the Carnival product is getting stale. If you made a Carnival cruise 5, or 10, or more years ago, nothing really changes or evolves. Carnival seems to be in a time warp. That all being said... all the cruise lines are really the same. When someone says such and such cruise line is better, press them for why? Really...Why??? They won't be able to give you specifics. Carnival has its issues, but they’re no different than any other line. It was a perfectly fine cruise. They all are. My review may sound like I’m a grump, but not really. I’m actually Platinum and will cruise again. It was all just pretty much standard Carnival. It is what it is. Read Less
Sail Date February 2018
First of all, embarkation and disembarkation was the fastest I have ever done..We're talking seconds. Kudos for the new system. We did a Back to Back cruise for a total of 14 days. (1/29/18 to 2/12/18). I believe this was the 3rd ... Read More
First of all, embarkation and disembarkation was the fastest I have ever done..We're talking seconds. Kudos for the new system. We did a Back to Back cruise for a total of 14 days. (1/29/18 to 2/12/18). I believe this was the 3rd and 4th cruise after coming out of dry dock. It's still a work in progress. We were in cabin 7261. On Superbowl Sunday the ship had a ship wide plumbing issue, which meant one couldn't use the toilets for a couple of hours during the game. It was a guess on a day to day basis if our shower would provide hot water. The refrigerator in the room never worked. The tv was hit or miss. Chemical odors throughout the ship at times. The lido buffet was problematic, with only one serving line, hence a very good breakfast was had in the main dinning room. Every crew member I dealt with were great. I recall three or fours shows were cancelled. On the second cruise the casino was a smoke free zone, which was great compare to the first cruise. On the second cruise the ship sailed to the A-B-C islands, which were just great.. The cruise was fine, the ship's issues didn't reflect on the service by the outstanding staff of the Victory. I'm sure in a few months the Victory will be up to the standards that it was when we last sailed on in back in Oct 2005 during Hurricane Wilma. Read Less
Sail Date January 2018
We chose the Victory in order to take 2 B2B cruises prior to a 10 day charter cruise--thus maximizing our flight down to Miami. The ship, just out of dry dock, had a bunch of problems. At least 30 to 40 contractors joined us on our B2B ... Read More
We chose the Victory in order to take 2 B2B cruises prior to a 10 day charter cruise--thus maximizing our flight down to Miami. The ship, just out of dry dock, had a bunch of problems. At least 30 to 40 contractors joined us on our B2B walk off the ship to see Customs on both of our sailings--don't know if they stayed on after we left. Hot water was turned off several times a day during the first 2 cruises and turned off completely for an hour or so during the charter. The food was better than our last Carnival cruise, but the service at main dinning room Breakfast and Brunch was poor. We found that there were some VERY GOOD waiters and some VERY POOR waiters. Our regular early seating dinning staff was Excellent! The food manager was POOR as we ran out of bananas on out 4 day cruise and our 10 day cruise where we also ran out of butter--all they had was whipped something to spread on rolls, etc. The entertainment was delightful! My only complaint was that the female lead singer seemed to scream some of her songs. Read Less
Sail Date January 2018
First of all I am a Platinum member on Carnival. Over the last several years we have witnessed first hand the deterioration of Carnival. The Ship itself has seen a lot better days. Old and grimy looking. Public bathrooms were disgusting. ... Read More
First of all I am a Platinum member on Carnival. Over the last several years we have witnessed first hand the deterioration of Carnival. The Ship itself has seen a lot better days. Old and grimy looking. Public bathrooms were disgusting. Buffet area is very tight. people were playing the blue tooth speakers full volume. Security did nothing. Cabins have no soundproofing what so ever. You could hear everything. Cruise is full of young people. A fight broke out in the elevator and kids were crying. Carnival Has sunken to a new low and its a shame. I have one more scheduled with Carnival from California that I am absolutely dreading. After I will only cruise NCL, RCCL and MSC. I just cannot believe how Carnival has allowed this to happen. Its very sad. Please save your money and do not even bother unless you are into booze cruising with hooligans and thugs. I'm sorry to have lay it out this way but its the truth. Service was just average Read Less
Sail Date June 2017
This (2017 cruise) was for my daughter the bride to be, i have cruised on carnvial at lest 5 times as she has, so why would we not! Embaration was crazy.....we recieved an email stating that we will baord 2hr later and leave 2 hrs ... Read More
This (2017 cruise) was for my daughter the bride to be, i have cruised on carnvial at lest 5 times as she has, so why would we not! Embaration was crazy.....we recieved an email stating that we will baord 2hr later and leave 2 hrs later..well ok, which does happen. As we boarded the ship they still haven't cleaned up from the last cruise and it was nasty!!! WE WALKED PASTED ROOMS FILLED WITH THE NIGHTS BEFORE OF OVER DRINKING/PRUK ON THE FLOOR AND SO ON....., The ship smelled like a waste plant. Dining: food wasn't good and cold! Most of all the shows we wanted to see on this ship/cancelled! They all so never turned our beds down and cleaned our room the standerds!!!!!!! Now the 24hr stay in the bahamas was amazing! The crew was not friendly at all...and not willing to help even for a tip!!! Unhappy! Read Less
Sail Date January 2017
We set sail on the Victory! We wanted to celebrate 2 special birthdays. What a great time and the staff helped make it extra special. Our 16 yr old totally enjoyed himself. He enjoyed himself at the teen center (said he was not going ... Read More
We set sail on the Victory! We wanted to celebrate 2 special birthdays. What a great time and the staff helped make it extra special. Our 16 yr old totally enjoyed himself. He enjoyed himself at the teen center (said he was not going to go there) spent hours there and hung out with other kids. He also took in the late night movies. The cabin was redone and so much room for the 3 of us. When we got to Nassau the 16 yr old went snorkeling for the first time and 2 REEFS did an awesome job very friendly. The staff, food and entertainment was awesome. And of course the casino!! Can't wait for our next cruise we are so ready to sail away with Carnival again! Best Karaoke I have heard in a long time. The young lady did an great job and the singers where so good! I can't stand and the crew noticed this so when we where waiting for the muster to start they told me to go inside and sit. Nobody has every done that before. Read Less
Sail Date October 2016
My friends and I chose this cruise because of the short length and for it falling perfectly on my birthday weekend! The embarkation was smooth, we were all so excited I don't think I would've noticed if it wasn't. We only ... Read More
My friends and I chose this cruise because of the short length and for it falling perfectly on my birthday weekend! The embarkation was smooth, we were all so excited I don't think I would've noticed if it wasn't. We only waited maybe an hour to board. The ship itself was smaller than I was expecting. Of the whole weekend, the ship was probably the biggest disappointment. Our rooms were very small (obviously) but very dirty. We never showered in our bathroom because it smelled terrible and water would gather and not drain so we showered in the spa. There was a constant smell of sewage in our room and on the entire deck we were on (I don't remember what deck). However, for the rest of the boat, it was alright. Dining was superb. We ate at the regular dining hall each night and I always felt so fancy! Food was great. Although it was small portions, the fact that you can get however many you want makes up for that. Alcoholic beverages were a HUGE disappointment. Basically, plan on only drinking beer because if you decide to spend $10 on a mixed drink, you're really only getting sugar and maybe a drop of alcohol. At least with beer and shots they can't alter the volume of alcohol. Comedy club was good, no one was really that into it so that made it less fun. Not really anything for twenty-somethings to do except lay by the tiny pool and gamble. I was pleased with our service when it came to room service and asking for help. I thoroughly enjoyed getting a massage at the spa, but was bombarded at the end with the women pushing to sell us things. Can't we just get the massage we already paid $110 for? Finally, we only had one stop and that was to Nassau. We did the bar hopping excursion which was a lot of fun and then explored the port. The straw market is really cool and if you go into the town, the bars there are great and beer is cheap. We were disappointed not to have seen a beach, though. Read Less
Sail Date September 2016
We chose this cruise because of the size of the ship, one of the largest ships doing a short itinerary. The date we required happened to be the cheapest of the year. This was my 7th time on Carnival and i am now questioning my ... Read More
We chose this cruise because of the size of the ship, one of the largest ships doing a short itinerary. The date we required happened to be the cheapest of the year. This was my 7th time on Carnival and i am now questioning my loyalty to them. They have cut A LOT of corners in the last 6 years since i have sailed, and it has really taken a toll on the quality of the vacation. If it were one cut back, one wouldn't be so apt to care, but there were dozens of obvious changes that combined made for a lower quality cruising experience. * Room Stewards only clean the room once a day now. WHen you arrive you are told to choose am or pm cleaning. In hind sight i would have given the room steward an extra tip and asked for both am and pm. But i had no idea just how much only once a day would impact the room. *Speaking of room service, i saw my room steward twice the entire cruise. *i understand charging for lobster tail on a shorter cruise. A Lot of people have been abusing the lobster tail by ordering 5 of them. Since i dont even eat lobster im not concerned with this. I am concerned that the standard steak on the dining menu is now a FLANK steak, literally the tail end in quality. I had to pay 20$ twice to get a strip steak. *There was only ONE show on our 4 day cruise. You know how every night they are supposed to have some sort of variety show, musical, juggling act etc. Well there was only a show on the LAST evening. Other nights included merely comedians in a small lounge or bingo night. *They allowed smoking in the min dance club. Im sorry, but i dont want your lung cancer if you smoke and the dance club being a very popular area this would have been a deal breaker for choosing the ship had i been aware. *The carnival provided beach towels were frayed and tattered. *The room service menu has been cut by 2/3 and replaced with a FOR FEE menu of bar food. The continental breakfast was nothing but cereal and toast. *The so called wifi that many of us tried wouldn't even allow you to upload a photo online because the signal was so shotty. I tried for 5 hours at one point then quit. *The sales on the ship lasted only 45 minutes and were extremely difficult to get to. We were not able to make it to any of the. *There are not photo packages available and the prices have gone up to 22$ Per photo. There is no incentive for purchasing large quantities. They did however do a fantastic job taking the photos. *The cheers program is not tipping fairly to the bartenders altho prepaid gratuity is included. TO hit the 15% gratuity rate they would normally receive , you would need to tip an additional 1$ per drink, which we did. Kudos to the bar staff struggling thru this program where 95% of people do not tip. *The cabins on this ship are even smaller then any carnival ive been on. We were not able to combine balconies due to door placement. *The late night noise and disturbances of other guests screaming and yelling in nearby staterooms was extremely terrible at 3 am... *The pools are SALT WATER not fresh water because carnival is too cheap to pay for real water and chemicals *The liqour now has to be picked up the last morning of the cruise between 630 am and 9 am *When disembarking, carnival called FIVE DIFFERENT LUGGAGE tag numbers at one time causing a massive back up in trying to get off the ship. *The pizza place line was so long at all times that we never even got pizza. Each person in line was custom ordering their own pizza, or three and taking the entire thing with them. *The self serve ice cream was nothing more then frozen milk with no sugar in it *A bartender in the dining room sold us shots that were supposed to be on a cheers package, then never returned to have us sign the slips. We were then charged 8.99$ each x 4 for what were apparently SOUVENIR Shot glasses. *The sewage smell was intense before the cruise left port. ALtho mainly in the hallway, people are not exaggerating when they talk about this issue. Read Less
Sail Date August 2016
We went on this cruise as a celebration for a group of us passing paramedic school. Boarding the ship went pretty smooth. Our interior cabin was pretty small, but expected. The crew members were all friendly and helpful. But, I found the ... Read More
We went on this cruise as a celebration for a group of us passing paramedic school. Boarding the ship went pretty smooth. Our interior cabin was pretty small, but expected. The crew members were all friendly and helpful. But, I found the following issues that more than likely will cause me not to go back on the Carnival Cruise line again. There was a raw sewage smell in random areas, especially some of the elevators. There were only a couple small pools on the boat and they were just way too crowded. During our "at sea" day - they drained one of the pools so it made the other pools even more crowded which didn't make sense to me. The was not many activities to do on the ship, so we got kind of bored on the sea day. Food was average - some dinners were good, others left a lot to be desired. One night, there was a crew member outside of our door at 2 in the morning and she was slamming plates and other items on her cart. I doubt she was doing it intentionally, but at 2 in the morning?! It was loud enough to wake us and our friends who were in the rooms next to us up. Another complaint I had - my girlfriend and I like it colder at night while we're sleeping. It was definitely warm at night for us. We requested a fan and was told that since the room was between 71-73 degrees, we could not get a fan. Overall, I'd rate the Carnival Victory at about a 2.5 / 5. I ended up getting a free interior room since I was a casino player and played quite a bit - but I don't know that I'll even use that since the cruise wasn't all that great. I definitely recommend Royal Caribbean over Carnival. Read Less
Sail Date August 2016
The ship was nice and the service was excellent. Not good for seafood lovers. I went for the seafood but unfortunately I got none. The pools were smaller than kids wading pools. I an 70 yrs old and wanted to enjoy a cruise for the first ... Read More
The ship was nice and the service was excellent. Not good for seafood lovers. I went for the seafood but unfortunately I got none. The pools were smaller than kids wading pools. I an 70 yrs old and wanted to enjoy a cruise for the first time. .I did enjoy the hot tub for 15 minutes. The view was great on deck. The fire drill was hell going up so many stairs. I am disabled and have a very difficult time traversing stairs. I feel the ship some system for the disabled. The Bahamas was about 50 percent ok, but the long walk from the boat to a taxi almost caused a heart attack. I guess I would recommend this boat for people who like to drink and gamble. It's differently not for me. We went as a Birthday group and I am sure the others were satisfied.It's a good party boat, but I went for the seafood and swimming but got none of these. Very disappointed with Carniveral Victory Read Less
Sail Date July 2016
Carnival Cruise Line Carnival Victory Cruise Ship, Port Canaveral, Florida really let me down! I got married on the ship and my wedding was amazing but what ensued upon cruising was terrible. 1) They were doing major work on the lido deck ... Read More
Carnival Cruise Line Carnival Victory Cruise Ship, Port Canaveral, Florida really let me down! I got married on the ship and my wedding was amazing but what ensued upon cruising was terrible. 1) They were doing major work on the lido deck where most of the dining occurs right next to the pool. The work included tar and other equipment. It was dangerous for children and others. It impacted the use of the pool and we were never informed before booking over 60 people for the cruise that major work would be done. It also lasted the entire cruise and my guests were pretty annoyed with me about my choice in cruise ships. Not to mention you had to wait online for at least 20 minutes to get anything on the Lido Deck. At one point the staff yelled at me for trying to get a hotdog for my 2 year old son saying if "I let him eat everyone has to eat. This food is for us...the staff."2) My bag was put into a night stand by one of my "bridesmaids" I left the cruise without it and was not able to re-board to get it. I called immediately to let them know I left my bag on the ship. I called back after getting information about where my bag was left. I was told that my bag was not on board and not found. I was later contacted by the person who was given my room who had my bag. Which questions how well they clean the rooms? If they ever even looked? How much they care about customers? Especially one that booked over 20 state rooms???? Thank God for Good People because Carnival could care less. They were rude on the phone and very dismissive and to think my bag with my entire life was exactly where I told them it would be. Imagine how unclean the room is if large bags can be left??? Several of the guests complained about the state of their rooms as well. 3) My camera went mysteriously missing....My husband purchased so we could capture our time. 4) We waited literally 2 hours and 40 minutes to ask a question about our bill at the customer service desk. The information/ customer service desk is the only place you can get a room key reissued, ask a question about a bill, or a host of other things. It was terrible trying to do a group activity because we could not get support coordinating, events in advance, or service on the ship. 5) I called the post cruise customer service and the supervisor was absolutely the most rude and disrespectful manager I have ever spoken to . I guess after they receive thousands of dollars they don't really need your future business. Carnival we have cruised with other lines and we were very disappointed by the experience. It was a let down and disappointment that could have been rectified with some courtesy and compassion. Thank you for an amazing wedding and a terrible cruise experience. Read Less
Sail Date July 2016
July 17-21, 2016 First Family Reunion on cruise ship and was it disappointing. I've cruised on several Carnival ships and the Victory is the worst experience ever. Ship smelled like sewage the entire 4 days, food was aweful and the ... Read More
July 17-21, 2016 First Family Reunion on cruise ship and was it disappointing. I've cruised on several Carnival ships and the Victory is the worst experience ever. Ship smelled like sewage the entire 4 days, food was aweful and the staff was rude, I ask waitress for a spoon she told me they are on the line by the plates and pointed me in the that direction and walked off. Staff act like they hated their job. Our complimentary $25 credit and or wine for our room, instead the wine was served at dinner.spoke to a Ivanna about issues, she’s eating breakfast right now. She never responded back until the 3rd day into the cruise, per Carnival we are not to receive the $25, the Serenity deck on the opposite side Jacuzzi wasn’t working and they were doing repairs during the cruise and the pool water was dirty. we had to pay for a cruise on a boat that was half working. our group said that they will not sail with Carnival again. Read Less
Sail Date July 2016
First day on the cruise (my first ever cruise), and what do me and my fiance walk into? Our door cracked open (even though it was "ready"), stool on or toilet, a broken toilet, dirty covers on our bed, a dirty white stained chair ... Read More
First day on the cruise (my first ever cruise), and what do me and my fiance walk into? Our door cracked open (even though it was "ready"), stool on or toilet, a broken toilet, dirty covers on our bed, a dirty white stained chair in our room, and a filthy shower (with hair in it). After spending an hour at Guest Services with Aldina, she stated that she would notate the complaint and get things fixed. The next time we go to our room, the chair is removed and the toilet is getting cleaned...then in the same sitting, the gentleman cleaning the toilet said it needs to be replaced because it also didn't work. So he took another 30mins-1hour fixing the toilet. After our first stop in Freeport (different day), we reentered the boat...going to our room to shower after a hot day of fun off of the boat...we get to our room to see three people in ...doing what else? FIXING THINGS THAT SHOULD'VE ALREADY BEEN FIXED! The head lady in charge tells us that they are fixing our shower. However, they aren't just fixing the shower, they are re-plastering the tiles on the shower! We head back up to Guest Services, and spoke to Adina again... just to be told that it would be fixed. Before the trip we asked that all cleaning be done at night (the time we'd least likely need our room), but instead it wasn't followed. We needed to shower and change, and couldn't. After another hour with Aldina, we then were told the shower would need to sit for two hours before we could use it. So all together 3 hours of inconvenience, and this is an entirely different day on nonsense. Instead of simply giving us another room, we had to wait. Room service is included in your trip, but the two times we used it were not satisfactory at all. The first the chips they gave me as a side was completely soggy, and the second took forever to deliver... and when they called us to say they were bringing it (because we had fell asleep because it took so long) they delivered it cold... versus simply remaking a hot plate of food. When the last day finally arrives, we get a call from Nadia in Guest Services who ask about our service since we had made two complaints on two different days... (and another not included in those two about or covers being dirty). We went up to speak to her, and after telling her the entire story above she had the audacity to offer us a bottle of wine! I was enraged, but instead of making a huge scene with the long line of guests behind me I simply denied her request for a free bottle of wine. I work in customer service, and I understand you don't want to give the entire cow away, but that was insulting. All of that and you offer a bottle of wine? With much patience, and her saying that's all she can do 1,000 times, she finally got permission to give me 20% off of one day... which came to a grand total of $50. Which I informed her was ridiculous seeing as how I had spend over 1600 (between my fiance and I) on this cruise; and was inconvenienced more than once ..and on multiple days. She again said it was all she could do. *To top it off she insisted on giving us a free bottle of wine at the final dinner on the cruise, however when the dinner comes and we request the bottle of wine... guess what? No wine. No email was sent, and we were refused the bottle at dinner... which to say the least was an unnecessary embarrassment. Once it was all over, and we had docked, customer service was my first call. Once hearing the story they offered me 15% off of a future cruise.. which you could imagine I was use to by now.. complete nonsense. They then said I had to wait 72 hours... I gave them 4 days and then called back myself, just to speak to a RUDE representative who argued with me about how many days I hadn't gave them to review the claim (even though I gave them an extra day). Once I spoke to Evette, she informed me all she could do was $50 additional. Because everything was fixed the same days of the complaints, and because we had already received an initial $50 credit. After breaking down some math, and her going back and forth with me over what a full 1 day credit would be.. she ended up refunding 1 day... which totaled $172. Which STILL MAKES NO SENSE. ...esp after everyone was saying 22:17 on the call that they couldn't do more than $50. In total, between my fiance and I.. after ALL of that hassle... we received one day credit... $222. I am disgusted with the lack of sympathy for our inconveniences. We were basically treated as though our complaints didn't matter. We praised two people on board even still.. Michael at dinner, and Harry at our state room... but as far as EVERYTHING else... we are completely shocked; from the ship to the corporate level. We are indeed just two customers in the thousands of customers that Carnival sees each year, but we are still CUSTOMERS! What does it say for your brand to even ignore one. Read Less
Sail Date July 2016
Carnival Victory Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 3.7
Entertainment 4.0 3.7
Public Rooms 3.0 4.0
Fitness Recreation 3.5 3.9
Family 4.0 3.9
Shore Excursion 4.0 3.9
Enrichment 3.0 3.4
Service 4.0 4.1
Value For Money 5.0 4.0
Rates N/A 4.3

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