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235 Carnival Repositioning Cruise Reviews

We chose a aft balcony to come through the canal, hoping to enjoy the many sea days on the balcony and de-stress, relax and enjoy the break of the daily work grind. THIS DID NOT HAPPEN! We had oil droplets spewing from the funnel each and ... Read More
We chose a aft balcony to come through the canal, hoping to enjoy the many sea days on the balcony and de-stress, relax and enjoy the break of the daily work grind. THIS DID NOT HAPPEN! We had oil droplets spewing from the funnel each and every day and these oil drops were landing on us, destroying our clothes, and not able to sit out without enjoying a daily spray of oil. Our room Stewart was amazing. He was very upset that there was so much oil coming out of the funnel and he scrubbed the balcony each day and even though we did ask for evening service he would come and wipe it down just in case we wanted to try and go out on the balcony. The guest services team did not believe that this was Happening and basically called us liars until 5 different people at 3 different times came to check out what was occurring. They finally gave us “white” shirts to put on if we wanted to go out on our balcony as the Engineer that came as a last effort to disprove us, said “It is oil and he can’t fix it out at sea, as he can’t shut down an engine”. Needless to say, we basically had an aft balcony room that was officially now an ocean view room. Not only were we concerned about what we would breath in if we wore the “white” shirts they provided to us to wear, if we wanted to use our balcony, but also what was being spewed into our ocean as we cruised along spewing the oil droplets. Safety, health and environmental concerns. The sanitation effort on the crews part was exceptional, they all were working extra to ensure that the ship was disinfected continuously, minimizing the risk of exposure to the Coronavirus and ensuring we all stayed healthy. Absolutely Job Well Done! Food was excellent, and serving staff was excellent to. Room had some air conditioning issues and some foul smell coming from across the hall from were the crew was repairing the pool, as well as there was diesel smell coming from the water in the shower and sink. Coffee in the buffet had a diesel smell and I can officially say I was caffeine free for 2 weeks as the coffee smelt like diesel and tasted awful. Thank god for bottled water! We have sailed on Carnival Miracle before for a 15 day Hawaii cruise and she ‘was’ one of our favourite ships, so when we booked this cruise along with her just coming out of dry dock, we didn’t expect to have all the issues. Hopefully by her having to be guest free for a few weeks, will give the crew an opportunity to get her back up to her splendour and the shape she was before. We would recommend this ship if they get the issues fixed, as she is a beautiful ship with intimate spaces hidden away, and on deck 3 at the front of the ship, is excellent for star gazing. Highly recommend a full transit Panama Canal Cruise, as we did a partial transit previously and we enjoyed that one, but going from the Atlantic to the Pacific and seeing the full wonder of the sheer magnitude of the amount of work it took to create this Canal is a sight to see. Entertainment was the normal, same shows that if you are a frequent Carnival guest will know the shows. This is an area that Carnival is lacking in, is the shows, they need a refresh and a change. After 12 cruises with Carnival, we can pretty much tell you what the playlist lineup will be. Read Less
Sail Date March 2020
The March 5 repositioning was excellent from Miami to the Miracle's new home (we hope) in San Francisco. Although there was some concern about the novel coronavirus, it was the best ship in the world to sail on. The Miracle was ... Read More
The March 5 repositioning was excellent from Miami to the Miracle's new home (we hope) in San Francisco. Although there was some concern about the novel coronavirus, it was the best ship in the world to sail on. The Miracle was coming off of 15 days in dry dock in Freeport with replacement of many furnishings and plenty of time for any residual virus to die (published studies say maximum of 3-day survival on surfaces depending on moisture and temperature). Cartagena had a beautiful old town and artisan market; very much worthwhile. The full Panama Canal transit was magnificent; worth every penny and extra days at sea. On the Atlantic side, we transited the three Gatun Locks up to Gatun Lake. On the Pacific side, went through Pedro Miguel Lock, then proceeded to the two Miraflores Locks. At the first one, we stopped briefly to board three (health?) officials. Then we stopped for over an hour at the final lock to disembark a passenger, who reportedly had immediate surgical needs, and his wife and the three officials. For the stop in Puntarenas, Costa Rica, we simply walked around the small town taking in the basic aquarium and plenty of shopping. We had a couple of beers at a nearby bar and used their excellent WiFi to check email. Next port of call was Puerto Quetzal, Guatemala where we booked the only excursion; "Top 10 Sights of Antigua with lunch". Manny was a very knowledgeable and understandable guide; he has a degree n anthropology and a Masters degree in tourism business. The ship skipped our scheduled port of call at Cabo San Lucas. We were denied permission to dock at the Miracle's future home port of San Francisco. For several days, we did not know where or if we would be given permission to dock. Finally, the port of LA allowed us to dock at San Pedro, one day earlier than our scheduled San Francisco termination port. All of the crew, especially the Cruise Director, were very emotional as we ended the cruise since they were unsure of the future of the cruise industry. The short term financial crisis and the long term health concerns over the cruise industry. Donald Trump's good friend and donor, Micky Arison, offered to use Carnival cruise ships to alleviate housing needs during the novel coronavirus crisis and the ships' hiatus from cruise itineraries. On the refurbished Miracle's first journey after dry dock, food, cabins, entertainment, and service were all very good. I was sad that there was no show band to play with the big theater productions. All music was pre-recorded and lacked the amazing sound of live musicians. The entertainment director said all ships had gone that route since it is almost impossible to find quality musicians who are willing to sign-on as ship staff for several months at a time. Importantly, for extra hygiene during this time of coronavirus concern, the staff added protocols for serving guests all food, including many condiments. This meant that staff had to work extra hours to man all of the stations that are usually self-serve. I am sure the extra protocols helped the ship to have no reported cases of novel coronavirus or flu on the entire sailing. Congratulations to staff and passengers for sanitizing hands frequently. Staff gently reminded guests at every opportunity to use the sanitizing stations all around the ship. The Miracle is an excellent ship with 2,500 passenger capacity. That is not too big, but big enough to have full staffing. It never felt crowded, except occasionally having to wait up to 10-15 minutes for a table for anytime dining. Read Less
Sail Date March 2020
I have been on at least 20 cruises. This is the darkest ship I have ever been on. I think part of the problem in the buffet is that the ceilings are painted a dark color. There are several places around the ship that seem really dark. ... Read More
I have been on at least 20 cruises. This is the darkest ship I have ever been on. I think part of the problem in the buffet is that the ceilings are painted a dark color. There are several places around the ship that seem really dark. I had a great cabin steward and Ronnie my waiter in the dining room was very good. Plenty of games and such during the day, although I do wish there was more crafty things. The evening was filled with eiher shows in the theater or the comedy club. Nice to have both options. The selections on the dining room menu were quite limited. I now know that I could have asked for the children's menu for more options. While the food was ok, it was not great. I did a back to back sailing 2/9/20 by myself and my sister and brother in law joined me for the second week 2/16/20. Due to the whether we got back late in to Baltimore on Sunday. I had a 330 flight out and missed it. Ended up getting one out the next day around 1030. Other than giving me the phone number of American Airlines, the front desk was not very helpful in getting me back home. Pretty much felt like they were saying for me to deal with it on my own. Read Less
Sail Date February 2020
This was my second time on the Elation, first was pre-2017 upgrades. Pros: Great crew, lots of potential for entertainment. Our stateroom (on G deck) was great. Embarkation at Port Canaveral is the smoothest I've been ... Read More
This was my second time on the Elation, first was pre-2017 upgrades. Pros: Great crew, lots of potential for entertainment. Our stateroom (on G deck) was great. Embarkation at Port Canaveral is the smoothest I've been through. Some of the restaurants were good. Guys burgers is you get a burger on a bun and then build it yourself. Really nothing special, but still decent. The Taco Bar is pretty much the same, they give you a tortilla and your choice of meat, and you build the rest yourself. The deli in the back was great, and the two or three people that served were amazing. I tried 3-4 different things and got hooked on the BLT for breakfast. A lot of people rave about the pizza, and it is okay, but not my favorite. I personally think even DiGiorno is better, but having it readily available 24/7 is good. Would like to see some other American favorites. The Shows were entertaining. Went to 2 comedy shows on the first half, but the better of the two comedians got off the boat for the second half. Cons: My biggest gripe about this ship is the layout seems to leave a lot of dead spaces and areas where the stage or dance floor is also a main walk way. (drama bar). Went on back to back cruises and part of the entertainment from the first cruise got off the ship for the second cruise. Second cruise had less entertainment. The pre-2017 cruise they had a pool in the back of the ship, giving the Elation 2 pools and 4 hot tubs. In 2017 they eliminated the pool in the back to to add the water slides, which is fine, except they really need a pool back there for the kids as well. Even a shallow 2-3' deep one would do wonders. Without that, the main pool and spa tubs in the middle of the ship were constantly packed with small children. When entertainment did happen in a club, the club was packed full. Whether it be live music or comedy, however, there seemed to be only a few happening at a time, and many of the clubs would be closed (nobody running the bar). Lido deck entertainment is kind of hard to see. Just seems like something is always in the way. I don't remember it being that way back in 2008. Maybe equipment on the stage? Honestly, I worked in a local music business (very small time), but one thing the DJ's would do is play to the audience. DJ Renzo played what he liked, ignored request, and would seem to deliberation drive people away. Read Less
Sail Date February 2020
My 4 day cruise to Morton islands leaving sydney the 6th Feb.The service in the restaurants was great and the food but that's where it stops, too many bogans swearing and drunken people. The dress code was poor and not much ... Read More
My 4 day cruise to Morton islands leaving sydney the 6th Feb.The service in the restaurants was great and the food but that's where it stops, too many bogans swearing and drunken people. The dress code was poor and not much entertaiment during the day and found the staff not happy compared to the P& O staff. There was no control over handwashing at the buffet and before you enter the boarding on ship, the toilets are filthy and no paper towels and some hand dryers not working. I've taken 45 cruises and it's hard not to compare but this particular ship is poor compare to the carnival spirit. The cleaning of the inside lifts can be upgrade too many drinks dropped on the floor and tables not cleaned. The spa not always open at the spa & beauty place on deck 11 due to water spilling over to the corridor, the steam room dirty and some of the heat beds not working but on a good side they did refund my money. Thumbs down on this particular ship and will stick to Royal Caribbean & P&O , Princess Read Less
Sail Date February 2020
The splendour has been in Singapore for a re fit. Apparently millions spent on it.would like to know where. Tiniest room we have ever had on a cruise 7416. cannot pass each other. if your in your wardrobe beware of toilet door knocking you ... Read More
The splendour has been in Singapore for a re fit. Apparently millions spent on it.would like to know where. Tiniest room we have ever had on a cruise 7416. cannot pass each other. if your in your wardrobe beware of toilet door knocking you out. we have come from NZ to join her for the repositioning to Sydney. Well got off 1 1/2 hours late but that was ok rooms were ready cases there by the time we were Then the drill. well that was a shambles standing in 32deg. No air Con. or fans. staff forgot there life jackets for demo. more delay one lady said she was going to faint and was told to faint in the corner. Very badly organised. Our 5.30 Dinner late due to delay but told to go away till 8.15 as we had missed our time. Pointed out ship was being fuelled and we couldn't come at our time. Food good but not the amazing we have come to expect on cruises. Evening comic was funny. Beds really comfy. Breakfast not particularly good. Tea coffee in one area hot water which ran out also milk in another area. Cold toast cold poached eggs. Croissant also cold. Would of been nice warm. BBQ was good lunch time. Adult area completely full if you want a seat get there early. Usual daytime activities although nothing much to interest anyone. times overlap so you may miss one because your doing something else. That's if you can find something to do. Island night well just a few bothered to dress up. Matri D apologised first night and promised it would get better well sorry second night think the chef had already had enough. First night 4 deep fried prawns nice sauce starter. and lovely salmon fillet broccoli,creamy mash. Second night two prawns nasty sauce. Salmon still good but lumpy tiny amount of mash with one soggy piece of broccoli. I've always maintained if your bored on a cruise there's something wrong with you. Have to take that back on this one so far entertainment second class. Food less than good. Lots of people unhappy and that's not because there ozzys. It's because they have been on other cruises and like us this so called refurbished ship is not proving to be anything memorable other than what's broken down today. In fact today we can't use the pools as too much chlorine in them. Lots of people saying they would not book another cruise on this boat. Most of the staff are really lovely and helpful. But there are a lot that don't give a dam. people are saying they are just being ignored or fobbed off when they are asking for anything. Hard to have left a 3*hotel that we stayed in for a week prior where nothing was too much trouble. Bathrooms supplied everything you could need. Shavers combs. toothbrush. shower cap. Body lotion. Seems like unless you are paying extra you don't get anything special. The shower gel and shampoo that are in the shower dispensers leave a lot to be desired. So bring your own. I'm sure the captain is a lovely man who speaks to us all daily only problem is no one knows what he's saying. Well it's only our second full day let's hope it gets better as the staff get to know each other and at least we know this is one ship we won't be booking on again!! First elegant night this is what cruising is all about to me. Being able to dress up feel special. There are enough reminders about dress code so why are they allowing scruffy T shirts shorts and jandles in the gold pearl. Go eat at the gallery if you want to dress like that. First port Benoa. Bali. Unfortunately tenders can't go as sea too rough fair enough safety comes first but several hundred people being told to stay in the theater and wait. why the hell don't they put some entertainment on. I've complained so they going to put sound on the tvs!!! Don't think we will get off till late might get a couple of hours on Bali. Couple we talking to said this is their 26th cruise and the worst they have ever been on. Lady said first time she has ever left a restaurant still hungry. I know what she means. My pastry was soo burnt on my apple pie it was charcoal. Think they need a new pastry chef. The longest island stop at kamodo island and unless you had a trip booked you were not allowed off the ship. Did they make it a fun day for all of us stuck on here. Like hell. I have not spoken to one person who will ever travel on this ship again or who is happy. Yeah I've found ONE person who is happy only because their room was soo noisy that after nearly a week they have upgraded them to a balcony room. What a shame that people are just looking forward to getting off. Things have definitely improved as time has gone on, or are we just making the most of it. The shows are still mediocre but there has been a couple of good ones. The Ariel show was amazing. Seems to be a little more to do in the day but not a lot. Lee is a very good cruise director and wasted on this ship. Glad to say we have finally had some get togethers where everyone is singing dancing and having fun thanks to Lee. Food is more or less served hot now. And the staff are amazing putting on entertainment as we eat every night thanks to the dedicated Matri D. I'll finish this on our last day with. I'm not an ozzy bogan and neither is 90% of the Australian passengers on board. Even though they are treated like they are. they are well travelled cruisers, although seems like this ship treats them like they will put up with anything. neither am I a put up with anything kiwi even though I live there. I'm a Stiff upper lip Brit.but even I have resorted to saying. You couldn't organise a p. up in a brewery Carnival Splendour. And I'm not looking for a free or discounted trip or even a refund of any sort. Just giving an honest opinion and will watch who I book my next cruise with. Because I'm pretty sure it won't be the Splendour. 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Sail Date November 2019
This was a repositioning cruise from Singapore to Sydney, which hubby and I chose, to relax and refresh before the Christmas mayhem. First, the good points: our cabin stewards, and the rest of the waiters etc were fabulous. The food was ... Read More
This was a repositioning cruise from Singapore to Sydney, which hubby and I chose, to relax and refresh before the Christmas mayhem. First, the good points: our cabin stewards, and the rest of the waiters etc were fabulous. The food was also of good quality and lots of variety. However, it was all mainly downhill from there, with the embarkation process giving us an indication of what was to come. It took hours and passengers were forced into a "conga line" throughout the ship - with our carry-on bags - so that staff could take our passports. Surely there was a better way? I heard a few people behind me complaining that they had paid extra money for something called "faster to the fun" and what was the point? The lifeboat drill was a shemozzle as were later, boarding procedures for the tenders. The cabin was a good size, but only had one power point. Also the ship is poorly-designed with inaccessible areas in the middle of several decks, so that to reach certain points (eg one of the restaurants) passengers need to go up two floors, cross the length of the ship and down two floors. Passengers were not given a map of the ship on embarkation and the diagrams near the lifts only showed one inaccessible area - which was the galley. There is no promenade deck. What is euphemistically called the promenade deck is an internal walkway from the shops, through the poker machines, towards the coffee shop. Unlike other ships (P and O in Australia and UK, Princess, Cunard) there were no quiet nooks to relax. Inescapable, loud pop music permeated the entire ship, and from bulkhead to bulkhead it was overrun with uncontrollable children. Apart from the usual running and screaming along corridors and up and down the stairs, we saw children standing on tables, jumping up and down on furniture and in the buffet helping themselves and coughing and sneezing on food. Because of children's' smaller height the protective screens in the buffet were useless in shielding the food. Which leads to the total lack of of hygiene... Not once did we see anyone enforcing hand washing, sanitizing etc. We did, however, see passengers put their hands in the prune dish to remove a prune or two because the fruit was stuck together; one women lifted a bowl of sliced peaches to pour juice over her cereal and in the process her fingers touched the food; everyone who filled their water bottles from the water station did so directly without using a separate glass or cup. It is not surprising that within a day or two lots of people on the ship were coughing. It was so rife that it became a subject of laughter for the on-board comedians, but it is not really funny. Passengers failed to take even basic hygiene procedures, such as covering their mouths when coughing and sneezing. Both hubby and I have very bad colds, which a week after disembarkation we have not managed to shake. There are other matters too - lack of enforcement of dress code - people going into dining room for dinner on an "elegant" night in shorts, T shirts and thongs (?). Hit and miss entertainment, and the choice of ports, which apart from Darwin, all required a tender. The ship needs some serious maintenance - laundries out of order until halfway through the cruise, more than half the lifts always out of order, TV in room rarely worked (we wanted news on bushfires)... hot water machines on the Lido deck to make tea and coffee, regularly broke down. Overall, I got the impression that the accountants have been let loose. Very little to do with passenger health and comfort and all about squeezing passengers as cash cows. The ship seemed crowded with insufficient wait staff. On other cruise ships, for example, there were plenty of drink waiters, but not on this ship. Summary - if you have young kids, like eating and drinking and letting the kids loose, go for it - this is is your kind of cruise. If you are looking for a holiday to chill out, avoid this "fun" cruise, as it is anything but. Read Less
Sail Date November 2019
I had sailed on the Splendor in 2013 from Santiago to Buenos Aires. It was wonderful. When I heard that the Splendor was being repositioned from Singapore to Sydney, I was really looking forward cruise. The cruise had to be booked ... Read More
I had sailed on the Splendor in 2013 from Santiago to Buenos Aires. It was wonderful. When I heard that the Splendor was being repositioned from Singapore to Sydney, I was really looking forward cruise. The cruise had to be booked through the Australian department but that meant finding the 800 number. But it was a disaster from start to finish. Carnival has two departments - the US and the Australian departments. The repositioning cruise started in Los Angeles. Once it left Hawaii, it became part of the Australian department. What this meant was that this cruise was no longer on the US Carnival web site. The travel agent said the cruise did not exist so I spent half a day finding the Carnival Australian department and how to book the cruise. The department is based in Denver and the computers in Denver do not talk to the Miami computers. The fare was paid in Australian dollars on a .au web site. The cabin and dining room staff were very good. The rooms were always made up well. We enjoyed the towel animals...yes I know they are an environmental disaster but they helped to cheer us up after another chaotic day on the ship. The carnival app crashed all the time. The IT guy said that was how it was. One apple user could not get it to run at all. You can only book Shore excursions onboard. No online pre-booking is allowed. The worst part of the booking process was that you cannot pre-book shore excursions. Initially I was told that this was a government requirement. That of course was a lie. It meant that I had to run to ShoreEx as soon as we were onboard. I then found out that my credit card may not be linked to my ship card and if this was the case, I could not book the cruise. So I stood in the Guest Services line - the self serve machine was broken - while my partner stood in the ShoreEx line. The photo shows this chaos. I then had more grief with getting the Internet set up until I found a sympathetic staffer who sorted out my card and my internet. I was lucky to be lined up for only an hour. I assumed that this is what Australians tolerated. It turns out that they were as upset about this stupidity as I was. The ship was in dry dock in Singapore for a month to get ready for the voyage. But the chaos continued. Here is a list of the state of the ship. -There was no cruising sign (I made my own). -The safe failed twice and had to be replaced. -The shower held up with masking tape. -The bedside light had to be rewired -The juice machines failed. -The coffee machines failed. -The hot tubs were closed and the waterslide was closed, each for couple of days. -There were 4 elevators down at any one time. -I got mystery phone calls from guest services in the middle of the night. -The TV did not work until the middle of the cruise. -The washing machines were down. -The safety briefing so screwed up we never learned how to put on a lifejacket. There were many other problems described by other guests but I have only listed the problems I experienced first hand. Five of the six shore excursions required tenders. Every tender was a nightmare due to the captain's lack of skill in maneuvering the ship. On the first tender, he fussed for two hours trying to get stable water so passengers could board the tender. He finally figured out that if he turned the ship so it acted as a breakwater on the starboard side and then tendered on the port side, it would work. We were three hours late for our private tour of Bali. To add insult to injury, another couple deliberately took our car and driver and we had to wait another hour for the driver to bring our car back to the terminal. Our six hour tour lasted 90 minutes. Every other tender had similar problems as the captain could not figure out how to position the boat (in very minor swells) to expedite the tender process. I sail on Carnival for the food. On this cruise the food was mediocre. I had salmon 13 of the 15 nights as there was nothing worth eating. My partner had many disappointing meals. The food highlight was the Masala Tiger. It was a curry lunch buffet. It was one of the reasons I picked the cruise and I was not disappointed. The Guy Fieri burgers were good but the buns were sweet. I had to go to deli to get pretzel bun for my burger. The popcorn had no butter so I had to melt butter with hot water. There were nine sea days. There were few dance classes. There was only one port talk. There was no zumba nor exercise classes. They took away the bathrobes. Thank god the internet worked well so I could spend most sea days in my cabin doing work while onboard. It will be awhile before I would consider Carnival again. If the Australian Rules on no pre-booking shore excursions are enforced on US cruises, Carnival and I will part company. Read Less
Sail Date November 2019
We like repositioning cruises. We liked previous Carnival cruises. We had even been on this ship before and enjoyed it. This cruise was chaos from the time we tried to book until we got off - the only thing that went smoothly was ... Read More
We like repositioning cruises. We liked previous Carnival cruises. We had even been on this ship before and enjoyed it. This cruise was chaos from the time we tried to book until we got off - the only thing that went smoothly was disembarkation. Getting on the ship in Singapore was difficult and unnecessarily complex. We hadn't been allowed by Carnival Australia to prebook shore excursions so we had mostly booked private tours ahead of time but for 2 stops, we needed to book shore excursions after we got on board - this took hours and hours with the line up curling all around the deck where people were getting on and staff who couldn't answer any questions running around in vests that said "ask me". It was downhill from there. There were so many thing wrong with our cabin - shower, bedside light, safe and TV not working - it was horrible. Fortunately our cabin staff were lovely and very helpful. The safety exercise before we sailed was a joke - 4 muster stations for 3,500 people. We were all standing on each others feet as people were squashed in in front of us. Lots of people never got to the correct muster stations due to some problem with the I-Pad checking system. We never did see how to put on a life jacket because the staff at our muster station couldn't find one to demonstrate with. Then there was more chaos getting back to our cabins. The food, which has always been a winner on Carnival was HORRIBLE - tough steaks, items that didn't match their description. The only thing that saved us was the Tamil Tiger, the lunch time curry restaurant but even that didn't manage to get the naan oven working for the whole cruise. Getting to and from dinner was a nightmare because at least one elevator was non-functional in each set of elevators. There were no cloths on the dinner tables, no choice of tea after dinner. One of the coffee machines wasn't working for the whole trip and we were drinking coffee out of a plastic box. There was no herbal tea anywhere on the ship. The tendering process which was necessary at almost every port was the biggest problem of all. It took so long to park the ship so that the tender boats could get us to shore that we missed 2/3 of our shore excursion and barely got out of Denpasur. The crew didn't seem to learn from this as we went through the same chaos everywhere we had to tender to shore. All the things we liked about Carnival cruises were no longer available - no exercise classes, no real dance classes, no talks about future cruises, no talks about the ports we were going to visit. The pools and hot tubs were closed for a couple of days because they screwed up the chlorine amounts. It all just went from bad to worse. By the end of the cruise, we had run out of paper on which to list our complaints. We were Gold VIFP members before this cruise but it is very unlikely that we will eve do a Carnival cruise again. We would want written confirmation that all of these negative changes and bad management are peculiar to Carnival Australia and that the North American operation is still delivering the level of service we are used to. Read Less
Sail Date November 2019
We chose this cruise for the cheap price that was offered at the time of booking. It was disappointing from start to finish. The embarcation was a shamozole. No one seemed to know what they were doing. The food in the buffet section was ... Read More
We chose this cruise for the cheap price that was offered at the time of booking. It was disappointing from start to finish. The embarcation was a shamozole. No one seemed to know what they were doing. The food in the buffet section was very ordinary to some other ships we have been on. The lines were long and you had to be lucky to find a seat to sit down on. I will say that the restaurant's are very good and food is ok. I also was disappointed in the lack of communication from the staff when ordering a cake for my wife's birthday which never turned up. They did however try to compensate by decorating our room and supplying Chocolate roses to my wife to try to smooth things over. We probably will not cruise with Carnival again and go with the more upmarket ships such as Princess or Holland America. Read Less
Sail Date November 2019
As a family foursome travelling in 2 cabins we joined the Carnival Splendor in Singapore for a 15 night relocation cruise back to Sydney after a multi million dollar refit in Singapore. The ship which caters for more than 3000 ... Read More
As a family foursome travelling in 2 cabins we joined the Carnival Splendor in Singapore for a 15 night relocation cruise back to Sydney after a multi million dollar refit in Singapore. The ship which caters for more than 3000 passengers is the largest Carnival ship to be home ported in Sydney. Passengers were confused in trying to move from one end of the ship to the other as there were blockages which required using lifts or stairs to negotiate these movements. This confusion had staff, including the cruise director, telling passengers to think of the Dolly Parton song “9 to 5” so they could remember which two of the decks that would allow moving from aft to foreword without moving from deck to deck. Most cruise ships provide passengers a map of the ship to help them get around. The Splendor does not. After more than a week people are still asking other passengers for help in finding their way around saying they are still lost on the ship. I am as well. I have been on a dozen cruises but I have never been on a cruise ship that was as dirty and neglected as the Splendor. Large picture windows in the dining rooms which are so dirty that one can hardly see through the grime and bird droppings. The deck 3 railings have been neglected for decades with no attempt having been made to remove the years of white paint droppings that decorate the unvarnished timber and deck. There are also large paint spillages on the decks crying out for attention. I think back on other cruises where there is constant sanding and revarnishing while at sea and while in port crew are over the sides painting. It takes much care and work to keep a cruise ship in good condition, something that was noticeably missing on the Splendor. The practice of leaving “sail and sign” cards in the mail boxes outside cabins on sail days is a big no-no. These cards are usually handed to passengers who have been identified by producing passports. I heard of instances where some passengers arrived at their cabin only to find people inside unpacking their bags having used the sail and sign cards to gain access. These cards can be used to rack up sizeable bills which are payable by the real owners of those cards. The meals in the dining rooms are excellent as are the staff who serve them. However the meals in the buffet are mediocre at best. Serving staff are either lazy or lack the ability to understand English. Serving dishes are displayed two deep with only the closest one able to be accessed by passengers. If you require something from the furthest dish you can wait for some time while they finish a chat before serving you. By the time you are seated and begin to eat you realise the food is now cold. Many people tend not to finish their food because it is cold or of poor quality. The ship is way too cold. On deck you can be comfortable in shorts and T-shirt but coming inside you may find you need a coat! The cabins (even the inside ones) are spacious, well appointed and comfortable. The upper decks are crowded but bright and shiny and free of paint droppings. If you do venture onto the Carnival Splendor bring yourself a map, warm clothing and glasses strong enough to see through filthy windows. As for me this is my first and last cruise on Carnival Splendor. There are many other ships competing for passengers who are looking for a better deal than they will get on Carnival Splendor. Read Less
Sail Date November 2019
Have had previous cruises with carnival but unfortunately this one was well below the standard of those.Embarkation was undisciplined and chaotic, most would have been given a specific boarding time but it appeared no one took notice of ... Read More
Have had previous cruises with carnival but unfortunately this one was well below the standard of those.Embarkation was undisciplined and chaotic, most would have been given a specific boarding time but it appeared no one took notice of it, board as soon as possible.No organisation of crowd. Washing machines in the laundry was another dogs breakfast with only 1 machine available for 3000 passengers at one stage. Some very irate guests. Lifts were not always working, at least 1 or 2 out of action in each set. Food was below standard in quality and menu choices breakfast was same old same old every day as was most other meals in lido buffet. Bacon very salty, sausages very tough skin, other dishes very spicy. Sail / signcards were left at cabins to be collected when guests arrived on board, could not book shore excursions or pay money In to accounts without card. Long lines to do any transactions at guest services or book excursions. Children as usual running & yelli ng In the passage ways. Noise from directly above our cabin went on until 2 am usually, every dropped item,every dragged item was heard . Tendering from ship to shore at Benoa (Bali ) was extremely slow as was Komodo Island .Some organised tours were late starting. Cabin crew were very friendly , courteous & helpful as were our wait staff. Could not wish for better. This was used as a Shakedown cruise & we were the guinea pigs! Have some Real Australian dishes on the menu. Carnival should consider an Apprpriate refund to most guests for such a sub standard CRUISE !! (CARNIVAL Spirit out of SYDNEY is so much better organised & operated ) Read Less
Sail Date November 2019
I chose this cruise to go to Komodo Island. On boarding I found my cabin (no one giving directions at all) upon entering what was supposed to be a wheelchair cabin I found I could not access the toliet as the beds blocked the way. ... Read More
I chose this cruise to go to Komodo Island. On boarding I found my cabin (no one giving directions at all) upon entering what was supposed to be a wheelchair cabin I found I could not access the toliet as the beds blocked the way. Contacted room steward and was told someone would come sort it out it took 7 hours before someone arrived not to sort it out but to ask if I wanted my room done morning or evening (he said he would rearrange the beds for me when he came in later which he did). I had no hot water for the first 7 days of the cruise. Only half the lifts worked which resulted in having to wait half hour to enter a lift some days and at times only 1 lift worked and last full day there was 2 hours that no aft lifts where working. The set out of the ship is really not wheelchair friendly and I did not find one push button opening door on any disabled toilet which made it very difficult to get in and out of without help. Tried to book some tours on board but was told there was no tours available to people in wheelchairs. Was very angry to be told I could not get to Komodo as I would not be able to get around in a wheelchair. Even after booking a private tour they tried to stop me going. Yes I got there and yes I got around and yes I saw dragons. I found it disgraceful that staff judged what I could and could not do by the fact I use a wheelchair. Most of the staff where very good. I had the misfortune to be within a meter of a man who physically assulted a woman in a mobility scooter because she was swearing. Security did not want to know what happened and tried to sweep it under the rug, they took statements from people who either did not see what happened or where not even there but had no interest in getting one off the only witness to it. I had to insist that I made a statement about it even after waiting 8 hours for security to contact me as they said they would. Read Less
Sail Date November 2019
I wanted to try the new ship and join her to come to Sydney From Singapore, I stayed in cabin 7276 Interior, This was not a nice cabin, the bed shook all night long as it was next door to the electrical room,Hardly any sleep.The cabins are ... Read More
I wanted to try the new ship and join her to come to Sydney From Singapore, I stayed in cabin 7276 Interior, This was not a nice cabin, the bed shook all night long as it was next door to the electrical room,Hardly any sleep.The cabins are a good size, I went solo but this cabin would be for a triple. Food in the Bistro area, was very plain and same nearly every day which is a shame as variety would of been nice, sweet selection was poor same cakes each day with not much taste, only one with taste was the chocolate mud cake, Very rare were there any slices, the only day there were slices is the day they had the chocolate fondue. The food in the dining room usually came up cold or cool nothing was hot, our waiters were fantastic only too eager to help and always brought more food and placed in front of us to eat.. 2 pools only on the ship (if they were open) one in the adult only area and the other on deck 9. There are 2 children's area with water works and the slides which were not used or not operational. The staff were amazing so helpful and happy could not fault any of the staff they all deserve a medal with the abuse some passenger's were giving them. Cruise Director Lee Mason was fantastic he made the cruise without his smiling and cheerful face and personality the cruise would of been dull.. Activities were normal for a Carnival cruise. The shows I personally thought were not exciting the only 2 i really enjoyed was the illusionist and 2 guys with a comedy miming act, they were good, I went to 2 comedy acts first one with Steve ? was great and funny the second one was just foul and totally had no idea. The tender or water shuttle experience wow what can i say they really need to get there act together 3 hours waiting to go ashore in Bali and the 2 hours for Komodo Island. The Day we tendered into Moreton Island was another experience passengers getting sick flare went off with the water shuttle being hit. I hope they get the tendering process fixed quickly. The only decks you can get from one end to the other inside were 5 and 9, it was a bit confusing to start with but soon got used to how to navigate around the ship. I know with more time in Australian waters the Carnival Splendor will get better, Had it's teething problems but i would go back on and try her again. This is just my review of this ship everyone will have there own. Captain was great and always spoke when ever he was seen on ship.. The splendor can only get better and of course the Manilla Band heat up the Red Frog bar each night excellent band. Read Less
Sail Date November 2019
went on this cruise as it was repositioning and bringing Splendor to Australia for it's inaugural season. I travelled with a group of friends who also love to cruise. We enjoyed it very much even with the teething problems which ... Read More
went on this cruise as it was repositioning and bringing Splendor to Australia for it's inaugural season. I travelled with a group of friends who also love to cruise. We enjoyed it very much even with the teething problems which were soon sorted. Cruise Director Lee was fabulous and worked so hard for the entire trip....always a pleasure to be around. Entertainment was great.....shows were energetic and entertaining. Enjoyed the piano Diva Natalie and Music Manilla most nights. Our cabin 7257 was roomy and the beds and pillows were wonderful. Ship was easy to get around and we were lucky that we had plenty of lifts and had no issues with them....aft had many lift problems My "roomie" did not like the decorations of the restaurants....but got used to them. Crew were amazing as always...especially room stewards and restaurant staff. Some guest services staff should maybe look at getting another job. Corners have definitely been cut though..throughout the whole cruise..you can see the difference from previous cruises I have been on. Wine was not good....very little choice ( and ran out quickly) and very expensive for cheap wine. Carnival should look at more South Australian wine....better quality. Food was mostly good although the Lido menu never changed.....same each day. Did not enjoy people using the the water taps in Lido to fill their own bottles and not one sign asking them not to.....I did ask a few people not to and got abused. Staff should be asking them mot to.....AND signs. Kids were mostly polite ....some adults were NOT. Embarkation was a nightmare especially the taking of passports....that system did not work. All in all a great cruise.....not my favourite cruise ever but I had fun and relaxed which was my main objective Read Less
Sail Date November 2019
I choose this cruise as the Splendor was in dry dock in Singapore before relocating to Australia and thought that the itinerary would suit my wife and myself . How wrong was I . Embarkation was a disaster . The check in people didn't ... Read More
I choose this cruise as the Splendor was in dry dock in Singapore before relocating to Australia and thought that the itinerary would suit my wife and myself . How wrong was I . Embarkation was a disaster . The check in people didn't open the desks for nearly 2 hrs after they were supposed to and then there was a stampede of people all trying to get on board at the same time . They should have waited . Once on board you couldn't have a swim because the water in the pools was to heavily chlorinated , so they were closed for several days until the water could be disposed of in international waters . Some lifts in practically all banks were out of order , TV's didn't work in a lot of cabins , toilets , hot water systems were not working properly and the ship in general was dirty and needed a lot of maintenance . For smokers on board it seemed that every time there was a shore day there was no smoking because the ship was bunkering which is fine , but all day ? boy were there some upset customers . My cabin was ok . It's not a new ship and i wasn't expecting it to be anything special , but in saying that our Cabin staff were great , in fact I should compliment the staff in general . They were a new crew and at first were a bit overwhelmed but they soon got used to it and looked after us really well . The food was something that i was looking forward to , but it fell way short of the standards that I have come to expect from other cruise lines . Small portions and very bland , like there was no salt or spices to make it stand out . It was presented nicely and the staff were great . In saying all that , a cruise is about meeting people and there were fantastic people on board and I hope to meet up with them both on board on ashore . Read Less
Sail Date November 2019
This was my 16th cruise (my 2nd cruise on Carnival ). We chose this cruise because the price was great and the ports were potentially interesting. It was a repositioning cruise from Singapore to Sydney, stopping at Bali, Komodo Island, ... Read More
This was my 16th cruise (my 2nd cruise on Carnival ). We chose this cruise because the price was great and the ports were potentially interesting. It was a repositioning cruise from Singapore to Sydney, stopping at Bali, Komodo Island, Darwin, Airlie Beach, Moreton Island and Sydney.We stayed in Singapore for 3 nights before the cruise which was great. Embarkation in Singapore was very smooth. Unfortunately, this was where the positives ended. The ship had been in dry dock before our cruise for a refurbishment, so we expected some hiccups in the running of the ship. We were told that most of the crew were new to this ship, and it was obvious that their training had either been forgotten or was not completed as it should have been. Guest services were on the whole very defensive and sometimes aggressive. Our cabin was an inside cabin with 2 single beds. There was only one power point for the cabin. Our sheets were changed only once during the 15 days and we cleaned our bathroom basin when it had'nt been cleaned for a week. All but one of our ports were accessible by tender only. The process for disembarkation was poor (except for Airlie beach). Our tour on Komodo Island was not well organised and in the end getting back to the ships tender was quite unsafe. However, the main area of concern for us was the lack of food safety in both the buffet and restaurant areas. Food (including meat and eggs) were served either cold or lukewarm after being held in the bain maries for extended periods of time. We observed servers using the same gloves to serve raw food and ready to eat food; the same gloves touching the floor and serving food, washing and reusing of disposable gloves. We also observed food trays being topped up with new food when there was still "old"food in the trays. In the restaurant the food was always cold and unappetising ( we stopped going to dinner in the restaurant after the first week). We also noticed passengers using their hands at the buffet to serve food, with servers watching. On speaking with 2 servers they did not feel that they could tell passengers that they were doing the wrong thing. Hand sanitising is not encouraged; many of the sanitiser dispensers were empty, and not placed in convenient positions for use. Given our experience on this ship we have decided to cancel our next Carnival cruise in March 2020 (we have booked with Celebrity). Read Less
Sail Date November 2019
We chose this cruise for a couple of reasons - firstly because it was sailing out of Singapore and we hadn't done that before, and secondly because one of the ports was Komodo Island which we were looking forward to very much. ... Read More
We chose this cruise for a couple of reasons - firstly because it was sailing out of Singapore and we hadn't done that before, and secondly because one of the ports was Komodo Island which we were looking forward to very much. Embarkation day was a complete mess. The port authority process was ok but then we went to the check in counter for Carnival where we were given receipts for our passports but not asked to hand them over, which we thought strange. We then proceeded to the ship only to be held up an the gangway as we had come to the end of a line of fellow passengers waiting to have their passports taken. This line, as we found out later, wound its way from the gangway through the atrium and then into and around the Black Pearl restaurant before ending at a couple of tables where staff were busily taking our passports. From the time we entered the line to when our passports were finally taken was about an hour and only then because someone had rounded up six more crew members to assist with the process which sped it up a little. From there we went to the Guest Services desk to book our shore excursion because, even though we were encouraged to check out the possible excursions online before boarding, we couldn't actually book them until we got on board. We had chosen the Pink Sands Komodo experience which was advertised at around $180 per person, which we thought expensive but was something we wanted to do. The other option was simply the Komodo experience which didn't include the trip to the Pink Sands for around $130. After waiting in line for another hour we were told that the Pink Sands experience was sold out so, although disappointed and angry that we couldn't book the experience we wanted, we booked the other experience only to have another unpleasant surprise when told that it would cost us $179 each, $40 more than that advertised on the website. We had asked about our Cruise and Go cards so we could access our cabin and were horrified to learn that they were in an envelope at the door to our cabin. We think this is very insecure especially as we had already loaded our credit card to the card and so anyone could have used it without our knowledge. It also gave anyone who wanted access to our cabin, in fact we heard stories from other guests of them arriving at their cabin only to find other people already there and unpacking. Then came the safety drill. This was a complete mess. The crew didn't seem to know what they were doing. All passengers went to their assigned stations as requested but this was in Singapore Harbour where the temperature was in the 40's and humidity was high also. We were all left standing at our stations, out of the sun at least but still with no breeze or respite from the temperatures. One woman had to beg one of the team leaders to be allowed to get a drink as she was nearly passing out. The 'Team Leaders' response was very dismissive and insulting. After finally letting her go he laughed and said to another crew member "All she had to do was ask". This was a ridiculous statement because she had asked repeatedly and was made to actually beg to be let go. Several other guests were also in distress with one elderly woman having to be helped inside to the air conditioned area by myself and her husband. After some time an announcement was made that a demonstration was about to begin showing us how to put a life jacket on. All of the crew in our area looked puzzled as they didn't have a life jacket amongst them to use as a display. So the recording of how to put a life jacket on played without an actual demonstration. Something which must have puzzled guests who had never been on a cruise before. After the hash up of embarkation day we were looking forward to settling in for the cruise but there were a number of equipment malfunctions that didn't help. Only half the lifts were working and, given the design of the ship and the only way to traverse the ship from the bow to the stern was on decks 9 or 5, this meant a lot of time waiting for lifts, unless you were fit and could climb the steps. Only one washing machine was working in one guest laundry for the first few days. Several guests reported that their cabin fridge wasn't working. The Serenity Deck pool leaked flooding the staterooms below and the other pool on the Lido deck as well as the spas on Deck 10, all had mysterious malfunctions and spent a lot of time out of action. The food served at the buffet on the Lido Deck was very average and was rarely hot. Also it never changed so it was very monotonous. The coffee and the hot water provided at the coffee stations on the Lido deck had a very bad taste - almost like the water tanks had been cleaned but weren't rinsed properly as there seemed to be a residue of some chemical taste making the coffee terrible and the tea made with the hot water undrinkable. The shows provided in the theatre were amateur at best. The specialist shows however were very good. All four that we saw were of a very high standard. The cast of the production shows were good dancers but their singing left a bit to be desired. Having been a performer myself I understand that breath control is very difficult when combining dance and singing but they often went off pitch. The comedians were generally of a good standard during the kids shows but when they were let loose to show us their 'adult' material it was simply an excuse to let loose with foul language in the middle of jokes that would probably have been funny without the swearing. I am not a prude but to have every second word out of their mouths beginning with F or, even worse C and all unnecessarily, made the jokes very hard to listen to. We, along with several other guests, actually walked out of one guys performance as it was especially gross. The only shining light on the cruise was the Cruise director and his team who all worked tirelessly to try to make as many guests as happy as they could be. Lee and his team, especially Bec and Connor but they were all fantastic, were exceptional and went the extra mile every day. They made us forget the shortcomings of the cruise and enjoy the moment. Read Less
Sail Date November 2019
CARNIVAL CATTLE CRUISE. Itinerary: LA, Hawaii, Honolulu, Guam, Malay, Vietnam, Singapore. Derek Johnson- Carnival Splendor cabin 1277- Oct5>30 2019. Many apologies about embarkation proceedings onto Carnival Splendor, at Los Angeles, ... Read More
CARNIVAL CATTLE CRUISE. Itinerary: LA, Hawaii, Honolulu, Guam, Malay, Vietnam, Singapore. Derek Johnson- Carnival Splendor cabin 1277- Oct5>30 2019. Many apologies about embarkation proceedings onto Carnival Splendor, at Los Angeles, long beach, 5 Oct 2019. Verbal platitudes are not enough. This explanation using my personal experience as 70 years old male typifies what occurred. Arrived at port using Carnival Shuttle from airport, discharged luggage then joined the queue at 11.02, as requested by carnival courier. Outside 'snake' (photo) sunny day, no shade or seating. 13.45 arrived at cruise terminal entrance (2hours 43mins). Now standing for further 30mins, we progressed an internal 'snake', of four rows (One length of bench seats against back wall of first row) until security checks. Security personnel designated to 'priority' processed these guests as they arrived, otherwise they stood idle, ignoring our lines 5 yards away! After initial security, a seated area was allocated for 30mins until another standing queue for 20mins to the check in desk. TOTAL 4hours 5mins. Within the LA Port complex there was adequate internal seating in blocks to accommodate ALL embarking guests prior to the security process. Originally space used by Howard Hughes for H4 ‘spruce goose’ 8 propeller cruiser in 1947. Letter for CAPTAIN- Francesco La Fauche, given to Christhian at reception, wed 9/10/19. Reminder note 16/10 given personally to captain at party, by hand. Captain said "may not have received letter". Checked with Christhian 18/10, no response, checked again 24/10, reply received 25/10 from a house manager, advising company had learnt a lot. Emphasis on company not customer experience as explanation. 2x 45 min complimentary parties supplied 26/10. I restarted cruising in 2013, since then have completed 18 with 5 companies (typically Swann Hellenic 97nts, Cunard 77 nts, MSC, Fred Olsen, Cruise Maritime= total 375 nts., £26,000 approx). NEVER before treated with such total disregard for customer comfort. Booking of £3300 incl flights for twin inner cabin, was rewarded by this inefficiency and incompetence. My travelling companion suffered with heat exhaustion after the experience and treated it by staying quietly in the cabin until composed. Cultures: Custom and traits differences became obvious during the voyage- UK, USA, Canada, Antipodes, Asian with distinct evolved variation. Queues- reception (priority bias). Hopefully the photos do justice to this practice. 2 priority lines with an attendant each for 2-3 customers each line while a single line with 6-8 waiting standard guests received the attention shown! Yes none. Carnival procedure appears to 'manage' guests not please and placate their issues. Sea day brunch in golden pearl is good option, 08.30-12.30. 2 tier starter of shrimp and smoked salmon, followed by mini steak cooked to taste, over easy eggs, tomato and chips. On these days no further waiter service free food until the evening. Dining- the 3 main destinations are all festooned with pillars, walls and dividing panels. Seating is bench, carver chairs plus a few without arms. Tables are squeezed between fixed structures, which inevitably results in waiters and guests pressing behind your seat back. I eventually refused to be guided to table via a pillar placed centre aisle, which meant wrapping around it then shuffling to avoid chair back of a guest. Cotton napkins of adequate 'square' available every where, thank-you. NB: with almost full passenger compliment of about 3000, the Black Pearl was closed for breakfast and lunch throughout 25 day cruise. Therefore complimentary lunch limited to Lido Buffet (12.00>14.30) Deck 9 or entry queues at Gold Pearl waiter service (12.00>13.30 non brunch days) deck 3 aft (see photos). Dinner was available from all 3 outlets (17.15>21.00 unless allocated set times). Queues vary, There was an offer to pre book via the 'hub app' but this failed or was withdrawn after 10 days. Hub app is useful for daily itinerary and menus. All bulk catering has to cope with using leftovers creatively with flare and expertise to tempt the palate. Steak>Mince>Consommé, Fish>pie>soup, Veg>melange>fritters. Some ships are adept at keeping product interesting, with variety and individual taste throughout its transition, others less so! Be on guard, choose clearly defined menu options. Formal nights regularly start a new cycle. Entertainment: Lots of song and dance routines as usual. Varied feature artists including 8 comedians, hypnosis, conjuring, card tricks, circus. Generally very entertaining, about 40 mins duration. Great Les miserable tribute in piano bar- song quality akin to shades of phantom. Mon 28/10 15.00: hour long play of a wife whose husband is absent, refuses advances from a King and is then abducted by him deceiving her as a thirsty monk. Husband entrusts a monkey in delivering a ring to wife as notice of a rescue. Wonderful Balinese pageantry and costume performed by waiters, room and meal staff- received standing ovation. Jason the IT expert worked hard with 2 informative lectures most sea days and always helpful with questions around the ship on Mac and android. He knows his stuff. Ports- Guam: 6 mile X 2 mile. Sun 20/10/19. There were 4 excursions at $130>180, a $25 shuttle and a free shuttle, both to shopping centres. Procedure for free shuttle- 08.30 to Black Pearl forward deck 3, submit immigration form for clearance, then to rear of deck 5 (100 yards) assigned into group 21, await transfer under escort to deck 0 forward (150 yards+ 60 stairs) and disembark. On leaving gang plank ALL groups merge on quay without guidance into a free for all, amorphous mass of 500 lost souls toward 6 coaches. Any semblance of order breaks down with group 6 and 11 in with 21. Polite though with calm respect. A local police woman takes initiative, lines some beside a coach, then when full, directs line to shade of a wall. She counts approx 50, ready for next boarding, spontaneous applause erupts. The shopping centre has central atrium, additional seating, free wifi then entertainment by local children and tribes with brass band finale. An impromptu event to welcome mainly OAP's to the island. Return coaches every half hour wait outside for 30 min journey along coast to ship. Now the ubiquitous queues surface toward 2 gang planks. All aboard by 17.30. Sabah- Borneo: chose $64 excursion with visit to typical long house complex and tourist village then zoo for view of proboscis monkey, orangatan, clouded leopard, Malay elephant, tookan, sun bear. All lethargic in concrete enclosures. Countryside with rural 2 storey houses very similar Sri Lanka. Town houses individual or 2 storey terraces or apartments. Shopping malls like world over, there is a china town. NB. Tour was ticketed for 09.00, gangplank open for 08.30, all looked good to go! In terminal building found my carnival rep in scrum of options. He advised our coaches delayed, sit until summoned. By 09.30 over 1000 had swelled the hall for many events. Our herd had swollen without a definable column. 'Moo', we are up and away. Coach 11 was original guidance, queued 10 mins, foot on step 'sorry sir full', you can move to rear of queue for coach 13. Finally got on 14 after another 15 mins. WHY? Carnival had not controlled the '10.00 departing ticket holders' on ship, to prevent them stealing 09.00 capacity. Finally left port about 10.15 BUT STILL ON A 09.00 START/FINISH SCHEDULE (so tour squeezed). A word of frustration 'WILL THIS EVER STOP'. It is as if Carnival has set up systems to satisfy the company NOT the paying customer- we are required to conform to the whim of profit. Whether squeezing dining options to reduce staff or vague planning for contingency of extras. It is the Carnival Accountants who have evolved clever control to extract $ from a gullible public in a declaration of HAVING FUN! An hour in theatre every morning is given to carefully choreographed discussion by 'fun team' to welcome non controversial subjects while gently smoothing anything contentious with clever rhetoric. This has nominal audience participation and shown on TV channel 14, in fairness imminent port issues are covered to supplement occasional specific port lectures. UK CITIZENS: Your culture will struggle to cope with constant 'how r - u - today' or 'aw- rite', female staff whiten tooth fixed grins, then maybe hung over Aussies but the pragmatic will enjoy itinerary. If in doubt seriously consider our regular cruise brands whether £€$ on board. 30/10/19 Cunning plan ends cruise positively. Flight SQ0322 to Heathrow leaves Singapore at 23.45 arriving 05.55 local times. A 13 hour marathon in window seat A row 46, with one WC stretch, my first time in Airbus 787. Lamb biryani after 2 hrs then chicken noodles with 2 hrs left, it was relatively comfortable. Watched Lion King movie, then informative 2 x 1hr part history and redevelopment of Raffles, plus finally 2019 Toy Story 4. What plan? Well a $30 transfer would arrive Changi airport by 10.00, whereas $60 transfer excursion nearer 14.00 after sights of Singapore. An excellent local courier outlined detail including cities modern evolution for public housing. First visit was to an orchid garden, a wonderful display, well signed, within tropical arboretum. Next a River cruise using electric powered, traditional style craft. Commentary explained early settlers superstitions for shore development plus notable buildings, (5ft shop fronts) and Lion headed fish statue. Finally coach stopped near china town for welcome chicken rice and cold beer ($10 pp) eating with locals. Still 9 hrs to boarding but after convenient early check in/ baggage drop discovered the Jewel shopping centre. New glass dome building (Eden project on steroids) with 40M water feature (evening light shows, hourly on half hour). There is mono rail joining Changi terminals which passes through Jewel WITHOUT stopping, though great view of water cascading. Jewel has many leisure aspects including extensive rope clambering experience in roof area. Also visit Changi terminal 3 butterfly room! Detail for fuller explanation: Splendor Butter is best described as a white creamy swirl in a small dish. A slightly salty back taste, easily spread substance, it applies like an emulsified grease. I assume this concoction has air and water whipped into a butter fat base. NB: Carnival is owner of many cruise brands (the finance umbrella) including Cunard, P&O where unadulterated salted and unsalted pats are still available in buffet and dining areas (Dec2019). How long can these courageous suppliers of genuine quality resist the greed of their overlord accountants. Come clean about the Cream, Carnival! I have tasted many of these small jugs during 3 weeks so far. Room service breakfast ones sometimes turn coffee grey suggesting semi skimmed milk. Gold/Black Pearl Restaurant and Lido Table ones vary between breakfast, lunch and dinner. Some have watery back taste turning coffee grey, others correctly impart beige or brown hue to view. Taste difference is significant. Mostly Coffee appears freshly brewed. Read Less
Sail Date October 2019
We stayed the night before at a Marriott near LAX and took an Uber to the port the next morning. The embarkation in Long Beach, a disorganized three-hour lineup in heat, with no water and no place to sit down for the first two hours, ... Read More
We stayed the night before at a Marriott near LAX and took an Uber to the port the next morning. The embarkation in Long Beach, a disorganized three-hour lineup in heat, with no water and no place to sit down for the first two hours, was, in retrospect, a foreshadowing of the disappointing trip to come. It was as if Carnival staff had never done this before and was thus more concerned with following an invisible rulebook than doing things sensibly and with guest convenience in mind. Most of our cruising experience has been with HAL, so at first it was hard to shake off the constant contrast between the Splendor and, say, the Westerdam or Rotterdam. (For instance, who builds a cruise ship that doesn't have a forward-looking lounge, like HAL's wonderful Crow's Nest. Carnival, obviously). As reported elsewhere, the garish pink decor is hideous; it wasn't in style the day the ship was launched. It took a few days to stop comparing and start regarding the Splendor experience on its own merits, and those proved to be meager. The interior stench of cigarette smoke is pervasive and extends, thanks to the atrium, far beyond the casino, which was Ground Zero for smokers, to several decks and corridors. (Why couldn't the sports bar have been closed off? Dunno. There was a doorway.) I would have played some casino table games but the smoke was too oppressive. Carnival should enter the 21st Century and ban smoking indoors. There is a more than generous outdoor area for smokers already. Public areas are kept far too cold. I ended up with a bronchial issue that made me seek attention in the medical office, which is clearly another profit center for Carnival. It is shameful to make people sick and then cash in on their illness. (But, hey, I'm a Canadian.) The public-address system blasts music at absurdly loud volumes from before dawn. I would watch sunrise out by the aft pool and could hardly hear myself think. Similarly, the entertainment around the main pool at lunch hour is emceed by hosts who use their microphones so cranked that normal conversation by anyone trying to enjoy their food is out of the question. Speaking of qquestions: Why close two of the most popular food venues (Indian, deli, both excellent) on the aft deck at the end of the afternoon? They would be great dinner options, especially since the buffet is so darn cold. Why are there no Happy Hour deals at the bars (two-for-one beers, etc)? That said, the 24-hour pizza joint midships is excellent. Food in the MDR was OK, but again no comparison with HAL in terms of variety, quality and presentation. The Sea Day Brunch is worth attending, probably the best "value-for-money" on the whole voyage. Our tiny interior cabin (7320) had a good bed, good reading lights, only one electrical outlet, but only one desk chair and no couch, so there was no place for two people to sit unless one perched on the edge of the bed. The satellite was out for most of our voyage (during the baseball playoffs and the World Cup of Rugby, no less), so the in-room TV was effectively useless. There is no individual DVD player and no ship's library of DVDs at Guest Services. We were able to control the room's temperature to our liking. The port visits were a mixed bag. Getting off in Honolulu and Maui was easy, but Guam was a nightmare that evoked the time-consuming chaos of the Long Beach embarkation. Malaysia and Vietnam were slightly better but still unnecessarily arduous. Cruise director Lee was put in the unenviable position of announcing muster points, then coming on 10 minutes later to contradict himself and send passengers somewhere else entirely. (There was a surprising degree of amateurishness about policies and procedures.) Disembarkation was easy, although despite the staggered schedule there was still a massive bottleneck in the Immigration Hall. As is almost always the case on cruise ships, our cabin crew, most of the bartenders and MDR wait staff were professional and friendly. But despite that mitigating factor, I doubt I will ever sail with Carnival again. Read Less
Sail Date October 2019
This was a fantastic package deal for Australian cruises! Embarkation was an absolute disaster standing in the sun for well over 2 and a half hours with no shade or water or explanation given. The first point of contact was from a carnival ... Read More
This was a fantastic package deal for Australian cruises! Embarkation was an absolute disaster standing in the sun for well over 2 and a half hours with no shade or water or explanation given. The first point of contact was from a carnival employee in tears as we entered the igloo building As it was so late, there was no embarkation photographers to be found which was disappointing. Our cabin was on Deck 2 ( 2441) we loved this cabin plenty of room, well set out very close to the lifts. We had early dining which I am undecided about 5 30pm is a little early and I feel we missed a lot of the sail away's because of this. Dining was a little hit and miss with food sometimes cold. The staff were fantastic from cabin attendants to wait staff, in the dining room they were only too happy to help. We went to the buffet a few times, we much preferred the dining room for breakfast and lunch. It seems if you are disabled in anyway you are seated before anyone else so our tip is to carry a walking stick like a lot of our fellow cruises did! All the ports, we did our own thing and had a great time, disembarking in Guam was another disaster, sending way too many people off the ship at the same time with people pushing in, was not fun and needed to be handled better from Carnival. We were led to believe police had to be called. We hated the smoking in the casino, the comedy shows were great I think they had over 70 comedy shows on this cruise. Production shows were good. Some of the headline acts were a bit hit and miss. Overall I think Carnival did a good job for the most part, they were behind the eight ball from the start with many many unhappy cruises who were left out in the heat for so long at the start of this long cruise. Read Less
Sail Date October 2019
As my husband had just retired it was time for us to try a longer cruise and The Splendour Journey Cruise of 24 days looked perfect. After a bit of a problem getting onto the ship (3 hour wait) due to technical issues with collecting ... Read More
As my husband had just retired it was time for us to try a longer cruise and The Splendour Journey Cruise of 24 days looked perfect. After a bit of a problem getting onto the ship (3 hour wait) due to technical issues with collecting passports and other paperwork, we were onboard. Our cabin was an inside on deck 6 midships. It was a nice size and had plenty of wardrobe and drawer space. It has an un stocked fridge which was very handy for the sodas and water we brought on board. The shower was adequate but has a curtain, the sort that grabs you during the shower for a slow dance! There are shower gel and shampoo dispensers in the cubicle. We had a problem with the 2 single beds which had been pushed together to make a double bed, on previous lines the mattresses had been zipped together but not on Splendor I woke a couple of times almost down the hole in the middle of the bed. This ship has unusual décor she is all pink and pearls. I loved it I felt like I was in a mermaid's palace. A lot of people were hoping she was going to be changed in the dry dock she is undergoing as I type. But no she is staying pretty in pink I am glad to say. The sailing was very smooth the whole journey, no sun shone for us we had many cooling showers but it was a welcome distraction from the searing heat and 80% plus humidity. We spent our sea days mostly on serenity deck where there are lovely padded sunbeds and cabanas. There is a bar from 10 til dusk. It was a great place for reading the only interruptions were the bean bag toss and mini golf competitions on the deck above, but it was nice to hear people having fun. I let Carnival know in advance that I have a dairy allergy, tried to see the Maître'd on boarding but due to the tech problems it was late and not possible. It was a bit hit and miss at first. I was given the menu the evening before to make my choices. A great idea in practice but when the chef deemed my choices were not available to be made dairy free he often did not send a substitute. Meaning my husbands 's meal was either over or cold by the time my meal arrived. We hit a few bumps in the road when I was served such boring food I ended up in tears. After a good talk to the Maître'd and Sheena the diet coordinator things did improve. I had some lovely meals and the chef's choice deserts were great. I had soya custard with fruit, fruit crumbles, cakes, sorbet, and of course the dairy free Carnival Melting cake which was delightful. I was disappointed that there were no soya yogurts at breakfast but the chef did make some lovely pancakes for me. If you order chef's choice for breakfast you will get dairy free oatmeal with nuts and fruit, avocado on toast with or without poached eggs. and often pancakes too. The cruise director was Lee Mason (good morning Carnival Splendor Family this is Lee your cruise director) he is amazing, the best one yet. He is so hard working and always makes time to chat to passengers. The captain called him a Duracell bunny as he never stops. He even got the chance to shout out - Good Morning Vietnam in memory of Robin Williams and our many veterans of that war who were on board. We had a military appreciation service on the morning we arrived in Vietnam for all service veterans. We were entertained day and night always plenty to do, which was important on such a long cruise. The viva variety acts were great magicians, jugglers, singers trumpet players. Ventriloquists, the list goes on. The shows were amazing we had shows in the afternoon as well as the evening. We even had a first time show with our pianist putting on a full tribute show to Elton John the place was packed and the show was amazing. The staff from Thailand and Bali put on shows in the afternoon also showing off their talents with their national dances. The staff from top to bottom of the ship were fantastic, nothing was ever too much trouble. From guest services to the dining room smiles and great service. Sevorina greeted us with a wave and a smile each evening and found us a lovely window seat most days. Apple and Sheena recovered my order and escorted us to our seats, we had anytime dining. Our main waiters was Iwayan, but we had many more who looked after us so well. I must mention Jeffrey who when I ordered a steak sandwich at lunch and was told I couldn't have it due to the sauce, went back up to the chef and insisted I got my sandwich. I did and it was delicious with a dairy free sauce. We booked 2 of our our trips with another passenger called Theresa this was for Kota Kinabalu in Borneo and Vietnam. Both trips were amazing. I would certainly do it again. In Honalulu we took a trip with a local from the port building and got great value for money, we saw a lot of the Island and got some shopping time in Waikiki too. In Guam we just pottered around the town after taking the free shuttle bus. We were greeted by 3 beauty queens in Guam who presented us with shell Lai's. Such a treat. When we sailed into Singapore it was with a heavy heart that we debarked. We self debarked and was off the ship by 7.30am. A very well organised team got the whole ship emptied by 10.30 so she could sail off to her dry dock. Thankyou Erica and team. Would I sail with Carnival again? Yes it is different but in a good way. We had a great Captain he was around chatting at some point in each day. We had a great cruise director in Lee and his Boss Erica worked hard getting everything organised for us pre sailing. So it is a definite yes. Would I choose a longer cruise again 24days plus? YES I would it went by in a flash and I did not want it to end. Read Less
Sail Date October 2019
We chose this cruise because we had always wanted to go through the Panama Canal. We only could take two weeks off from work, so this was the cruise we chose. This was a repositioning cruise for the Miracle, but Carnival also billed it ... Read More
We chose this cruise because we had always wanted to go through the Panama Canal. We only could take two weeks off from work, so this was the cruise we chose. This was a repositioning cruise for the Miracle, but Carnival also billed it as a Panama Canal cruise. PROS: Our stateroom (an obstructed view balcony) was large enough for two people and kept well cleaned and stocked by our excellent steward, Lindon. The obstruction of our view was not bad at all, and consisted of a lifeboat that came about up to our ankles. Our servers in the main dining room, Roxana, IWayan, and Indrawan, were excellent. The cruise had numerous sea days, which was very relaxing. The fun squad kept us busy with lots of trivia and games. Food was delicious, and there was plenty of fresh fruit and veggies. Minimal chair hogs and dinner lines, the cruise was not fully booked. Embarkation was fast and easy, about 10 minutes from curb to lido deck. This crowd was a little on the geriatric side with loads of diamond and platinum members. Everyone made it to the muster drill, and everyone made it on time after being ashore. We did the Chef's table, it was excellent and well worth the money. Singh and Helen at the service desk were very helpful. CONS: Carnival needs to take a look at their cruise passenger demographics before a cruise. This cruise was filled with senior citizens (there were only 11 children on board!) that were on a bucket list cruise. We went through the panama canal during mid-day (which was too hot for these seniors), people were understandably standing out on deck to see the locks, and Carnival could have provided some cooling measures like iced washcloths and cool drinks. I did see some cool drinks being handed out, but none never made it to the forward lido deck where there were about 250 passengers. Also, put some chairs out on the forward lido deck! We were standing for hours in the hot sun. With all the sea days, I would have appreciated some chairs out on the outside promenade deck. It's nice and quiet down there, and a great place for reading, but only if there's a chair there to sit on. Carnival advertised this cruise as a Panama Canal cruise, but we were given minimal information the actual day of the canal transit. They did have some sort of (pilot?) guy that made about 10 short announcements over the course of the 13 hour transit, but that was it. No guest speaker the night before that told us what to expect, or about the history of the canal, or any other speakers. There was one Academy of Fun guy, but he talked about space, astronomy, astronauts, etc. He was great, but it would have been more appropriate to talk about the canal that was on all of our bucket lists. Seriously, Carnival, what would it take to get some history buff speaker? Or a civil engineer? Debarkation was terrible, and I've never ever said that before in any of my reviews. Not sure if the ship arrived late or what, but debarkation started about an hour late. We didn't get off the ship until almost 11, and we were in the middle of the crowd. Read Less
Sail Date September 2019
Husband's retirement cruise. It was a wonderful and relaxing 16 days. The weather was good except the 1st day out was a little rough. Didn't meet our cabin stewart until day 10 but we were always out and about . There was always ... Read More
Husband's retirement cruise. It was a wonderful and relaxing 16 days. The weather was good except the 1st day out was a little rough. Didn't meet our cabin stewart until day 10 but we were always out and about . There was always something going on. Our room was always clean and ice in our room every day. Ate most dinners in the MDR and went to Seaday Brunch a couple of times. Food was always good and service was never slow. Lunch was usually the buffet or Guys burgers,Went to the main show every night and most were enjoyable as were the comedians. The Hot Shots in the Red Frog Pub were great and we tried to catch the Emerald Trio whenever they played. The casino was fun but not profitable. This was the best cruise we have ever taken and we would love to do it again someday. Read Less
Sail Date September 2019
I am a former cancer patient. I entered remission just a few months ago and had my leg amputated. This was my first cruise. I want to start off with the musicians. There was music for everybody’s taste. But I enjoyed ALL of them. Luisa, ... Read More
I am a former cancer patient. I entered remission just a few months ago and had my leg amputated. This was my first cruise. I want to start off with the musicians. There was music for everybody’s taste. But I enjoyed ALL of them. Luisa, Juliana and Juan in the Accidental String Trio were just...the only word to describe it was beautiful. Neil was singing and Jammin’ the reggae hits on the steel drums. And Rob was rocking it on the guitar. DJ JD with the hits. The Brassaholics with the amazing Maroon 5 medley. And the Latin Band covering latin hits. Emma, Layla and Francois brought so much energy throughout the whole ship. Vargus Mason with the jokes! T.A. Williams at the Piano Bar. Diana and other bartenders tending the bar at the Lobby very well, including the bartenders on Lido who also bring their energy to the ship. I tipped what I could. Next I want to say how much I really appreciate how kind, thoughtful, and caring the staff was. They always offered help. I don’t usually accept help but I made some exceptions. I also made some friends on the cruise. The whole experience is one to remember. They always had smiles on their faces, and always greeted as we cross paths. And as you’re reading this to all of the staff, I just want to thank all of you from the bottom of my heart. I hope I get to meet you all again. Cheers "Let your smile change the world, don't let the world change your smile..." - unknown "My cup is full to the brim, I could go on and on, the full has never been told" - Buju Banton Side Note: Im looking for a job also (galvancromeo@gmail.com) all photos are unedited Read Less
Sail Date July 2019
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