30 Carnival Sunshine Cruises for the Disabled Cruise Reviews

The redesign of this ship to allow more cabins seriously hindered the entertainment, pools and deck areas. If you are handicapped and rely on a power chair or wheelchair, you will be treated as if you are a burden or hinderance by staff, ... Read More
The redesign of this ship to allow more cabins seriously hindered the entertainment, pools and deck areas. If you are handicapped and rely on a power chair or wheelchair, you will be treated as if you are a burden or hinderance by staff, crew and guests. The food was of terribly poor quality. We paid to eat at the restaurants every night after the 1st two nights at main dining were cold, low quality food, and not to mention they tried to make us sit at a booth, KNOWING my husband is in a power chair and cannot walk! The DJ (Funky something or other) is LOUSY! Bar service on the decks is almost non-existent and when dinner service happens all staff disappears, so you are left to go downstairs to get your own drinks at the bar. Our bathroom smelled like raw sewage (cabin 11032) the entire cruise. We literally gagged every time we went in there. The layout of the ship is horrendous! To get from decks 11, 12 or 14..you have to take an elevator down, cross over the ship, then take another elevator to get anywhere. About 1/2 of the time only one elevators was working that services decks 11, 12 & 14. Yes, you can take the stairs,s unless you are in a wheelchair or have mobility issues, so you will be stuck waiting, sometimes upwards of 15 minutes or more....and then you have to contend with people rushing past you to get in the elevator, even though you had been waiting for quite some time. The only places where smoking is allowed is on deck 10, behind the jumbo TV screen, port side of deck 3 or the casino. There is no smoking allowed on any of the adults only deck. But, yet on deck 10 where kids are running all over, you can smoke all you want there! How ridiculous! If you are a caregiver to a handicapped person, it is near impossible to get a drink for them on the Cheers card....staff requires the card holder be present to get a drink! We even had crew complaining about the ship and stating they are quitting once their contracts are up. That speaks volumes! Even Calvyn the cruise director has already quit or is quitting very soon! Pitiful! Our room steward, Gede, was wonderful, but he's really about the only crew that I can give an honest compliment about. Sunshine KNEW this cruise was for my husband's 50th birthday. They KNEW he is a disabled Wounded Warrior Veteran...yet here I am writing this review about how he was treated. So sad......... Read Less
Sail Date October 2014
We just returned from our Southern Carribean cruise onboard the Sunshine. Had it not been for the wonderful friends we traveled with and the many travelers we met, this would have been a cruise bust. I will start with the positives: ... Read More
We just returned from our Southern Carribean cruise onboard the Sunshine. Had it not been for the wonderful friends we traveled with and the many travelers we met, this would have been a cruise bust. I will start with the positives: embarkation was painless despite having to wait several hours for everyone to receive their luggage (we packed our carry-on for this contingency), JiJi and Cucina's were worth the extra fees, our room steward, Ardana was attentive as was our main dining room wait staff...a big shout out to Big Al (see negative for more on that story), & to our deck server, Putu who kept us well hydrated as we lazed in the sun:-). Now for the negatives. We were well aware that the Sunshine was a recently renovated older ship but were unconcerned as we had twice cruised onboard the Carnival Sensation a numer of years ago & had received excellent service both times. Unfortunately, this was not the case during this one. Our first night we dined at JiJi's & as noted above thoroughly enjoyed. We had selected "Your Time Dining", so for the second night (formal night), we had a wait of approximately 45 minutes due to the volume of diners. We were seated at approximately 8:30. Our server, Elmer advised if we wanted 2 lobster tails to order at that time as they stopped serving at 9:15. Really? Despite many attempts at engaging our wait staff, thanking them with each course served, we were met with silence. A grunt of acknowledgement would have been better than nothing. Our food was served lukewarm at best. Unfortunately, this was a first cruise for one of our friends & the experience left her as cold as the baked potato we were served. We eventually left our table prior to dessert, the service was that poor. We did submit a complaint & were assigned second seating for the remainder of our cruise & received excellent care by Big Al & others. However, the food quality was just not as we remembered nor anywhere as good as served onboard the RCL Oasis we sailed upon in January. The renovated areas seemed poorly designed to accommodate the number of cruisers. For instance, to attend a comedy show, cruisers had to stand in line prior to each showing or stand during the show due to limited seating. The venues are too small. Many areas of the ship required going through the casino and/or going up/down flights of stairs to access the correct elevators to your destination, difficult for travelers with disabilities. Balcony rooms do NOT have refrigerators, prepare as we did to bring a collapsable cooler. Our room steward kept it filled with ice, thank you Ardana. Overall the crew were efficient but unfriendly. The lack of attention to detail evident throughout. Many experienced cruisers expressed the same concerns. Is the crew disgruntled or new? It wasn't clear but something is amiss. We purchased excursions for Aruba & Grand Turk. Aruba was chaotic & disorganized. We arrived early but departed 30 minutes late. Grand Turk was better organized but cruisers are essentially limited to the port following the excursion. Curaçao was gorgeous. We elected to wander the area on our own & were grateful we did. Unfortunately, a friend became ill requiring the attention of the ship's medical staff. They were very knowledgable & professional. Has Carnival cut too many corners to keep their cruises relatively inexpensive? Not sure. Would we book the Sunshine again? Not a chance.   Read Less
Sail Date May 2014
Just got off of this ship on my fiancé and I's cruise and we had an absolute amazing time on Carnival Sunshine! This is a pretty lengthy and in depth post, so if you don't like to read full reviews you might want to tl;dr this ... Read More
Just got off of this ship on my fiancé and I's cruise and we had an absolute amazing time on Carnival Sunshine! This is a pretty lengthy and in depth post, so if you don't like to read full reviews you might want to tl;dr this one. Carnival has packed all of the Fun Ship 2.0 enhancements on board this newly renovated ship and has really improved the ships decor from its old, glitzy Vegas themes to a more contemporary and cool feel. The ship's entire entertainment staff, Cloud 9 Spa staff, wait staff, steward staff, and guest services staff was absolutely fabulous. The cherry on top of it all was our Cruise Director, Butch Begovitch, who pretty much set the perfect fun atmosphere for the whole vacation. I highly recommend booking cruises while Butch is on board because he is the best cruise director that I've ever had the pleasure of sailing with on Carnival! These guys definitely know how to have fun and coordinate an amazing vacation! As far as the ships new places and spaces on board went, everything was pretty phenomenal, especially when compared with the other 4 Carnival Cruises that I've cruised on before this one (all of which were pre-2.0 upgraded ships). The food from Cucina del Capitano, JiJi's Asian Kitchen, Fahrenheit 555, Bonsai Sushi, Lido Marketplace, Guy's Burgers, The Blue Iguana Cantina, and the main dinning rooms were all absolutely delicious and flavorful! We only had one issue during a main dining time where a steak was undercooked and a little too fatty, but that was literally the only bump we had for food. The new Red Frog Rum Bar, Blue Iguana Tequila Bar, Alchemy Bar, EA Sports Bar, and Serenity deck bar were all great as well. What was nice here was that while the Serenity Bar and EA Sports Bar offered the typical cocktails and alcohol available in all other main places on the ship, all of the other venues offered a great variety of specialized cocktails and concoctions that you could only obtain at those specific bars. It was a great way to enhance the flavor and atmosphere of each location. (Psst! Hey, they make some MEAN cocktails over at the Alchemy Bar. STRONGLY recommended!) Oh! And don't pass up Java City if you like to get your coffee and latte fix. Java City also offers quite a few spiked coffees and shakes for those of you that like a little extra fun in your drink! The new Ocean Plaza is a great location to catch karaoke performances, trivia games, and live music on the daily. Carnival really opened this area up on deck 5, past the gorgeous casino, so that it's more fun and inviting for guests. Also, the new Waterworks and Serenity Decks? They are probably the best in the fleet. They are huge and absolutely amazing. The slides are a blast! Here is where my only two negatives about the ship come in. The new Liquid Lounge is WAY too small for the increased amount of passengers that this ship carries. While the new 2 story lounge has totally revolutionized the ability for Carnival to actually have a functioning adult dance club (the Liquid Night Club that was opened every night was pretty boss and featured amazing mixes from Carnivals new DJ's) the ability for it to successfully serve as an appropriately sized show lounge fell short. The 2.0 Playlist Production shows were amazing and obviously, everyone wanted to get a seat to see them, but the size of the lounge coupled with the large families that would hoard seats all over the lounge lead to major seating issues. There was one instance where I had to sit behind a support pole structure (infamously found in Carnival's showrooms) and I literally missed half of the action on stage during Epic Rock (this is arguably the most amazing show that Carnival has produced to date on its 2.0 ships). Adding more cabins, eliminating a floor of seating in the lounge, and not being able to find a structural compromise for those support structures = a pretty miserable experience unless you get there 45 minutes before the shows start... Lastly, the newly restructured aft lounge, now called the Limelight Lounge, faced similar issues. While they've pulled out all of the new and modern stops to feature all of the hilarious comedians that come on board, there simply wasn't enough space in the lounge to accommodate everyone that would've liked to enjoy the shows. Even though there were 5 different show times for each comedian, there were always people standing on the outskirts of this downsized lounge. Again, the addition of even more cabins on deck 4 aft eliminated the public space that would've been required to make this an appropriate venue. All in all, this ship is pretty fantastic. Just make sure to plan accordingly for all of the major shows because you REALLY wouldn't want to miss any of the Playlist Productions. And the comedians are too hilarious to pass up, so make sure you get to the Limelight Lounge early too. This ship will be missed dearly in the port of New Orleans for sure! Read Less
Sail Date March 2014
Ok, here is my full review. Please excuse any misspells as I am writing on the fly. My son is disabled and had a room across from us with his friend. Our waiter Jovan and his support staff were VERY good to us. Through many times where he ... Read More
Ok, here is my full review. Please excuse any misspells as I am writing on the fly. My son is disabled and had a room across from us with his friend. Our waiter Jovan and his support staff were VERY good to us. Through many times where he would have to leave to help other waiters because they were understaffed, it was all still good. There seemed to be inconsistencies in our dining times as far as when the foods would get to us. Sometimes it was fast. Other times, it seemed to take along time between courses. The food seemed ok. I don't think it was as excellent as some of the other ships, but still ok. Our room steward was Carlos. No complaints there. I brought some soda and he always made sure I had a full bucket of ice and keep our room very clean. I did notice quite a lot of times a sewage type odor. It would come and go at various places. I did notice a lot of things needing repairs. Maybe it is from my naval background, but a lot of cracked open service doors which contained a lot of piping electrical duct etc. that should always be closed and locked. I saw some corners of metal ceiling panels hanging down for the entire cruise. Most of the staff I encountered seemed to have a smile and took the time to say hello and ask how we were doing. We had booked the stingray city our and it was cancelled due to the weather. My son used his crutches to take the tender over instead of his wheelchair because we knew it wouldn't be able to go on the stingray city boat and he shouldn't have to do a lot of walking. AFTER we were on shore we were informed that the Stingray tour had cancelled and our only other option was to do the beach day for 20.00 more per person which totaled 80.00 more. At that point I felt I had no choice because we didn't have his chair and there was no way he could walk around very long. So we took the beach tour and later that evening when we returned I went to the service desk and spoke to a woman about it. I told here basically the same thing and told her, "I know it's not your fault the weather was bad, but it also wasn't our fault. I am not asking you to cover the whole 80.00 but could you maybe cover half. We can split the loss." She got very rude and said she would forward it to the excursion desk but that they don't do that. It is all at our own risk. The next morning the excursion desk called and said they would be happy to split it with me and that they thought that it would be very fair. With all the above being said that would not stop me from going on this ship again. Hiccups happen. People have bad days from time to time. It is all part of life and you have to accept that. BUT............................. *********PLEASE READ THIS PART CAREFULLY!!!********************* This is the reason I won't probably go back on the sunshine. As I said my son is disabled. He was in a room for persons with disabilities. The shower is specially designed with no step into it There is a channel for the water to drain into that is shaped like an L. The long part of the L goes along the shower and the short part of the L goes in front of the bathroom door. They are covered with metal grates so that there is an even surface. On Wednesday night my son was sitting on the bench showering and the channels overflowed with water sending a ton of water flooding out the door and into the cabin. His friend was off getting a soda so he turned the water off and was trying to get out and get a robe on to come get me. He has spina bifida and has no feeling from the waist down. One of the metal grates came up and he got 2 bad lacerations on his right foot. This is extremely hazardous for people like him because of the problems with healing in the lower extremities, much like persons with diabetes. He didn't realize it so as he rushed over and came into our room to get help we noticed his foot was bleeding very badly. We sopped up the water and went to medical and got gauze and med-tape Both rooms had large blood stains. The medical office had no peroxide. The head maintenance person came and explained what happened. He told me that when they built these cabins, the drain in the L channel should have ben on the long side of the L closest to the shower. They put it at the very end of the short side of the L. So all the water backs up and overwhelms the drain with too much water. He said they have the same problem with this cabin and others almost every week and that he thinks they should dry dock the ship again to fix a lot of major problems like this. This is such a HUGE problem for me. They know that there is a problem with these cabins for persons with disabilities and yet say nothing putting people like my son at risk for injuries. Had they told me before hand, hey this might be an issue, I could have made sure to be monitoring his shower when he used it. Now we have to watch his foot very closely to make sure it heals ok. very disappointed ....................... Read Less
Sail Date January 2014
We were invited to take the inaugural cruise on The Sunshine out of New Orleans. I must start off with the Wonderful staff in the dining rooms! Next I have to give credit to the housekeeping staff. These two areas were by far great to deal ... Read More
We were invited to take the inaugural cruise on The Sunshine out of New Orleans. I must start off with the Wonderful staff in the dining rooms! Next I have to give credit to the housekeeping staff. These two areas were by far great to deal with. Now lets go on to the entertainment....... RUDE RUDE RUDE and 2.0 it is NOT!!! There were few shows worth seeing. No Hasbro game show. Couples show was on the last day. Comedy club was so small that few people were able to see any of the shows. If you did manage to get into the comedy show the lack of air conditioning made for a very bad show. The comedians were very good, the couple we did get to see.Kudos to George Lopez! Guest services....... 3/4 of the staff in this department are rude liars! Quick to tell you no one else has complained about the lack of air conditioning on the ship. Although while you are waiting in line 90% of the people were there making that exact complaint. While waiting to speak to a customer service host (diamond-Platinum line) We were rudely cut off by a worker from the art department who then pulls a person out of the regular line (red card) so this person could try to pay for the artwork won in the auction. (3) three credit cards later still unable to make payment and we are still waiting for service. I have to say that this was again rudeness on the staffs part not the guest. Now lets talk about being told that unless we deal with this one rude person we were NOT getting OFF the ship. Tender stickers. This guy was informed that we were platinum and he had no idea that we were not supposed to get a sticker. As per our status as regular cruisers we are escorted to the tender via guest services, no waiting, no numbered sticker required. The ship.... NOT what it was tooted to be. The A/C did not work through half the ship. It was pretty to look at but not well laid out. You had to walk through one club to get to another. Walk through the comedy club to get to the restaurant or right through the middle of the casino. The path is not to the side of the casino but right through the middle. No place to sit and socialize unless you are in a bar. The library is now a bar! Hello if I am in the library I want quite to read I do not want to having to turn down drinks. Also this ship is NOT smoker friendly. Smokers are regaled to a very small area on deck 10 or a small area on deck 3. Now if you are gambling then there is an area in the casino you can smoke. If you smoke cigars then you are only allowed the small area on deck 10. Now lets talk about the nasty sewage smells on messine deck, the lime light club, and spotted through out the ship. At any time you went on deck you had a hard time finding the deck dry. The path ways were so narrow that two people had a hard time passing side by side. The worse area was trying to go into the lido restaurant. then once you made it to the sliding door be very careful as the flooring was so slick it was hard to walk with out slipping. Over all this cruise was a big rude flop! I will not ever waste my time or money on this ship again.   Read Less
Sail Date November 2013
Carnival Sunshine Ratings
Category Editor Member
Cabins 4.0 3.9
Dining 4.0 3.7
Entertainment 5.0 3.7
Public Rooms 4.0 3.7
Fitness Recreation 5.0 3.8
Family 4.0 3.8
Shore Excursion 3.0 3.7
Enrichment 3.0 3.3
Service 4.0 4.0
Value For Money 5.0 3.7
Rates 3.0 4.1

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