4 Helpful Votes
Sail Date: August 2019
250, million Dollar renovation what a joke had an interior spa room it was very nice the Stuart was excellent but other than that I don’t know where they spent all the money on the spa was very nice the food was so so very overcrowded ... Read More
250, million Dollar renovation what a joke had an interior spa room it was very nice the Stuart was excellent but other than that I don’t know where they spent all the money on the spa was very nice the food was so so very overcrowded the pools were terrible the shows were so so they nickel and dime you to death just watch out for all the waiters only wanna do is serve you tons of drinks I wouldn’t go on carnival again We did a personal behind-the-scenes tour met the captain he was very nice other than that the ship is nothing to rave about 20-year-old Rheem promised ship that should’ve spent their money someplace else they’ll get five years out of it and then they’ll retire and sell it to somebody else I wouldn’t go on it very overcrowded out of New York Oh just one more thing their cruise director the flying Scotsman is terrific he is the best thing they have if they lose him the ship is dead Read Less
4 Helpful Votes
Sail Date: July 2019
Before I get into the pros & cons of our cruise let me state that anyone who takes a Carnival Cruise and has a boring time or is left hungry it's your own fault!!! We are just short of being Platinum guests and we have ... Read More
Before I get into the pros & cons of our cruise let me state that anyone who takes a Carnival Cruise and has a boring time or is left hungry it's your own fault!!! We are just short of being Platinum guests and we have experienced many levels of satisfaction on the Carnival ships we have sailed. We have been away from Carnival for two years due a very bad experience (Splendor) and Carnivals lack of concern. We (5 family members) are on the fence about next year. What we missed about Carnival and the reason we booked this cruise was that when you ended your cruise you left family behind. You really get to know your cabin steward, wait staff and ships crew. In this, the Sunshine did not disappoint. PROS We booked two Ocean Suites (7312 & 7314) the cabins were a first time experience as we always book balcony cabins. The cabins were a real treat and the cleaning crew on deck 7 was absolutely fantastic! Dining on the first day left us feeling disappointed, it was not what we were used to aboard a Carnival ship. However, they stepped up their game on the following days! The additions of Guy's Burger Joint and Pig & Anchor Smokehouse was a big plus. Having the option to order from the Steak House in the dining room was a good move! We did not go to any speciality restaurants this cruise due the good food & service in the dining room and we have eaten in them all on other cruises. My only disappointment was that I did not get the opportunity to eat at Bonsai Sushi. Entertainment aboard ship is plentiful and sometimes hard to decide between them all. Cruise Director Chris (The Flying Dutchman) was the best and most likely the top Cruise Director of any ship. CONS All the hype about the renovation of the Triumph into the Sunrise makes you believe that you are sailing on a new ship. Understand that when you book a cruise aboard this ship the renovation was mostly the addition of cabins that left little space for all the guests and many of the guests areas reduced in size. There are plumbing and hardware problems in the cabins. Indicators that much was left alone. Next to us was a Grand Suite that had a balcony door that slammed and a large family that oped and closed the door all through the day and late night. When it slammed close it shook two cabins (4 in total) adjunct to it. Our pleas to fix the door went unanswered. The toilet in our cabin (7312) did not always flush right away. Most of the time it would flush 1 minute after you pushed the button. This too went unanswered. Many of the windows on the ship have paint splashed on them. You would think that a 220 million dollar renovation would include the scraping of the new paint off the glass! On an 8 day cruise we ate at the buffet (Lido Deck 9) once.This was due the agonizing slow and long lines. Trust me, on a cruise you expect to stand in lines but not like these! I timed my time in line and it took me 8 minutes just to reach the plates and another 7 minutes at the food selection. The design of the new buffet area was extremely poor for a cruise line that specializes in moving large numbers of people. We were told that Carnival was aware of the problem and was making corrections. When? Deli was the same, always a very long line and slow service. You could not get a hotdog anywhere on deck 9 except the deli. Yes, I only had one hotdog in 8 days. Stay off deck 9 to eat and go to the speciality restaurants or the dinning room aft. Serenity area for adults was a bust! very small and no shade! Again due to max profit of cabins over the guests comfort or spaces. There is also a noticeable reduction of crew. Fewer bartenders and servers, many bars are closed and only open for short periods. Will we sail aboard the Sunrise again, no. The Carnival Victory is a sentimental ship as it was the first ship cruised from. It too is about to undergo a renovation and come to NYC in July of 2020. I hope Carnival does not make the same mistakes with this ship. Overall, Carnival gives you the best deal for the money you spend. I'm critical only because we are Carnival cruisers and as such see the changes. Read Less
6 Helpful Votes
Sail Date: May 2019
We have taken 21 cruises in the past 6 years. This was our first and probably our last on Carnival. First I will discuss the positive features of our cruise. We were on the 14 day cruise out of NY going to the Panama Canal. The food was ... Read More
We have taken 21 cruises in the past 6 years. This was our first and probably our last on Carnival. First I will discuss the positive features of our cruise. We were on the 14 day cruise out of NY going to the Panama Canal. The food was excellent. We had lobster tails 2 nights and filet mignon on 1 night. The dinner choices were excellent! The had a brunch several mornings where Filet Mignon was also offered! The buffet had many choices. Good burgers, Tacos, Burittos and Pizza and Delli sandwiches. Pizza was offered 24 hours a day which was a plus. As far as entertainment goes the shows were good. We also saw a couple comedy shows which were average. The plus on this cruise were the DJ Xtreme and The Flying Scotsman the cruise director. They were amazing! They were by far the best DJ and the best cruise director we ever experienced on a cruise! As far as the cabin goes we were in 7335 an inside cabin. It was spacious for an inside cabin. Plenty of closet and storage space! Great lighting. Those are our positives regarding the cruise. Now for the negatives. The room was warm. We like to always cool down the room as soon as we arrive. After a day we knew that would not be possible. The thermostat was on the coldest setting yet it was warm and stuffy. We called customer service many times. By the way most times they do not answer their phones and you need to go to from desk. They checked the room and left us a note that the temperature was in the normal range set by Carnival. (74 is normal). To us its warm! Other cruises we can get it down to 68-70. about 5 days into the cruise we complained again about the heat to a night person at the desk. She said she will send someone. Miraculously they did an adjustment and we were happy for several day as the temperature was a constant 68.2! That didnt last for too many days! The temperature rose again to 74 and of course we complained and Carnival said its normal! We then gave up. The temperature around the ship is very uneven. For example, the dining room was cool yet the comedy club would be stifling hot. Even the comedian made a joke about the heat! Obviously the ship has not corrected their air conditioning problem! . The next issue was the plumbing. Its still in bad shape. Our toilet would make loud gurgling sounds at any time of the day for no apparent reason! Once it sounded like it was going to explode! We taped the noise on our phone and showed it to customer service and they just shrugged. A few times the toilet did not flush at all for an hour or 2 nd they start working again. We heard an entire line of toilets were not working for a good part of the day one day. As for the public bathrooms, they were dirty. Carnival cut corners not cleaning bathrooms as often as needed. Locks on bathroom stalls were broken. toilets didnt flush, many times paper towels was missing to hold the door open when leaving. I wish i had a list of all the times there was no soap in the soap dispenser in the mens room! The next problem was the condtion of the ship. Its obvious they fixed the atrium and updated many areas of the ship. But many areas were left in poor condition. There was rust in many areas of the ship. On deck 9 near the pool the floor was all rusted out, there were plastic buckets collecting the water dripping from deck 10 and the grating near the bathrooms was loose and people were constantly tripping on it! On deck 11 we sat by the pool and after a rain the water was running down the rusted stairway in buckets. On deck 9 the metal moulding was being held together with masking tape! Service in the dining room was bad. We had a "senior waiter" for most of the cruise for dinner. He would forget a dish here and there til we finally gave up asking... butter was not given even though we requested it twice. I asked for a club soda with desert every night. I received it maybe 5 out of 14 nights! Courses would be served fairly fast until dessert,.Then came the lull... we would wait maybe 30 minutes for dessert. Teaspoons were not to be had. They were not in our place setting and we had to ask every night. No one ever came to clean up the crumbs on our table after the main course. We would just do it ourselves. Breakfast service was no better. you had to ask many times to receive the items ordered. The condition of the ship as bad as previously described. The entrance to the limelight club had this red carpet that curled. Trip hazard but no one cared! There were broken ice machines in the buffet, electronic door out of order to name a few other problems. Guest services was clueless. For the most part they all were pleasant and courteous. But they did NOT answer phones when you called from the room! we asked them several questions at the front desk and they rarely had the answers. Obviously they were poorly trained about the ship features and events. Norovirus. This ship is an accident waiting to happen. There is a severe lack of hand sanitizers. Soap dispensers in the bathrooms are empty many times. Lack of paper towels to open bathroom doors. The crew is NOT proactive to prevent norovirus. Also the choice of tv stations was bad. We did not have CNBC or Bloomberg. We did not have CNN or any equivalent news station. The tv did not function properly. One station you could barely hear and another station would be blasting! To sum up, the food and dj and cruise director were great. The ship was in bad shape and crew was not properly trained. The ship probably need another week or two in drydock and was taken out too soon for the sake of profits. Read Less
6 Helpful Votes
Sail Date: April 2019
First run fresh from the yards, Norfolk was easy on, just don't get there before your boarding time because you will wait. We had the aft balcony stateroom, nice large balcony. The ship looks great for a 20 yr old vessel. Food was ... Read More
First run fresh from the yards, Norfolk was easy on, just don't get there before your boarding time because you will wait. We had the aft balcony stateroom, nice large balcony. The ship looks great for a 20 yr old vessel. Food was better than we expected, steak house knocked it out of the park. Seafood shack was very good as was the Bbq and of course the burgers, deli and pizza also good.Service was a little confused in the dining room the first few nights but did come together, We do not eat sushi on cruise ships so we passed on this and we did enjoy thr italian restaurant. All in all the ship did seem a little crowded at times, 3008 on our 7 day run to Grand Turk, Half Moon and Freeport, we have visited these ports before and feel you only need to see these ports once so we stayed aboard and we enjoyed the ship on these days. Read Less
Carnival Sunrise Ratings
Category Editor Member
Cabins 4.0 3.6
Dining 4.0 3.2
Entertainment 4.5 3.4
Public Rooms 4.0 2.9
Fitness Recreation 4.0 3.3
Family 5.0 3.3
Shore Excursion 4.0 3.1
Enrichment 2.0 2.8
Service 3.5 3.6
Value For Money 4.5 2.9

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