4 Helpful Votes
Sail Date: July 2019
We just got back from a 4 day Bermuda on the Sunrise. We chose this cruise because of the length as we did not have the time to book the 8 day to the Caribbean. Regardless, we had so much fun. The ship is in great condition and I thought ... Read More
We just got back from a 4 day Bermuda on the Sunrise. We chose this cruise because of the length as we did not have the time to book the 8 day to the Caribbean. Regardless, we had so much fun. The ship is in great condition and I thought they did a great job with the refurbishment. You are able to tell that the ship is older, however the cabins and guest areas have been quite modernized and are definitely a big step up from the older carnival ships. Our cruise director Chris (the Flying Scotsman) was fantastic! is is always full of energy and he seems to make an appearance at every event around the ship. The fun squad and DJ were good. But we wish they had a few more deck parties as those are usually our favorite on Carnival. We enjoyed our cabins very much as well. We had the interior with walkway views on deck 7 at the front of the ship. It was great having a full size window just like an Oceanview cabin. both embarkation and disembarkation were very easy. During embarkation it was only about 20 minutes from curbside to on the ship. during disembarkation we waited in a short line in the atrium to get off and had very minimal lines at customs. Another reason we chose this ship was for all of the dining options. We are big fans of the new restaurants added such as guys burger joint, the blue iguana cantina, and the pig and anchor smokehouse which was delicious. The service in the dining room was great, we had your time dining and we were always seated in the Sunshine restaurant at the aft of the ship. In Bermuda we decided to take a taxi to Horseshoe bay beach, as we heard it was a great beach. The ride cost $7 per person and was about 15 minutes away. The beach was absolutely beautiful. The front gets crowded, but the back and side of the beach have lots of coves that are much more secluded and great for spending a day at the beach. But, definitely decide to return to the ship early as the line to get a taxi/ shuttle back to the ship was extremely long and people were scrambling to get back to the ship. Overall this was a great getaway cruise, we would definitely go on this ship and route again! Read Less
6 Helpful Votes
Sail Date: July 2019
We chose this cruise as a beautiful family getaway. I’ve traveled on several other ships and always had excellent service. Cleanliness smiles and great entertainment. This ship offered non of that. Not one good morning not one hello from ... Read More
We chose this cruise as a beautiful family getaway. I’ve traveled on several other ships and always had excellent service. Cleanliness smiles and great entertainment. This ship offered non of that. Not one good morning not one hello from staff. Everyone that works here looked miserable. I feel like I’m spending almost 9,000 for 5 people was a waste. I booked a room with a balcony because my husband is a smoker and is disabled just to find out that you can’t smoke on the deck The smoking area on deck 10 was terrible several people blasting music and dancing with their personal radio Floors by the pool were wet and no one was there to keep deck dry. Not to mention the sewage smell. Who wants to smell that while trying to relax on vacation. No pools for kids so the two pools they do have are all full of kids in diapers with life preservers kicking you because it’s so tight. The lido deck was a joke so unorganized. I tried to talk to the manager George but he walked away from me. Picture 40 people on a buffet line that doesn’t move. The one cook behind the line would carve one piece of meat and walk away to the hot line. No one should have to wait 25 min for food. The line for sandwiches was also a min of 30 min wait. They had one guy to prepare the sandwiches. This boat is grossly understaffed and it clearly shows with the staff and how miserable they are. We finally arrived at our first port so I called carnival and was told no one can help me. I wanted to get off the boat and fly home from Puerto Rico but wanted a partial refund of my trip from hell. No one helped me. The day I got home I received a call from carnival because I sent them an email. All I got was an I’m sorry and someone from guest services tried to contact me. Seriously people if guest services was trying to get a hold of me they would page you. If my Amex wouldn’t go thru I guarantee they would get. Hold of me. Stay away from this boat. Stay away. Terrible terrible terrible Read Less
6 Helpful Votes
Sail Date: May 2019
We have taken 21 cruises in the past 6 years. This was our first and probably our last on Carnival. First I will discuss the positive features of our cruise. We were on the 14 day cruise out of NY going to the Panama Canal. The food was ... Read More
We have taken 21 cruises in the past 6 years. This was our first and probably our last on Carnival. First I will discuss the positive features of our cruise. We were on the 14 day cruise out of NY going to the Panama Canal. The food was excellent. We had lobster tails 2 nights and filet mignon on 1 night. The dinner choices were excellent! The had a brunch several mornings where Filet Mignon was also offered! The buffet had many choices. Good burgers, Tacos, Burittos and Pizza and Delli sandwiches. Pizza was offered 24 hours a day which was a plus. As far as entertainment goes the shows were good. We also saw a couple comedy shows which were average. The plus on this cruise were the DJ Xtreme and The Flying Scotsman the cruise director. They were amazing! They were by far the best DJ and the best cruise director we ever experienced on a cruise! As far as the cabin goes we were in 7335 an inside cabin. It was spacious for an inside cabin. Plenty of closet and storage space! Great lighting. Those are our positives regarding the cruise. Now for the negatives. The room was warm. We like to always cool down the room as soon as we arrive. After a day we knew that would not be possible. The thermostat was on the coldest setting yet it was warm and stuffy. We called customer service many times. By the way most times they do not answer their phones and you need to go to from desk. They checked the room and left us a note that the temperature was in the normal range set by Carnival. (74 is normal). To us its warm! Other cruises we can get it down to 68-70. about 5 days into the cruise we complained again about the heat to a night person at the desk. She said she will send someone. Miraculously they did an adjustment and we were happy for several day as the temperature was a constant 68.2! That didnt last for too many days! The temperature rose again to 74 and of course we complained and Carnival said its normal! We then gave up. The temperature around the ship is very uneven. For example, the dining room was cool yet the comedy club would be stifling hot. Even the comedian made a joke about the heat! Obviously the ship has not corrected their air conditioning problem! . The next issue was the plumbing. Its still in bad shape. Our toilet would make loud gurgling sounds at any time of the day for no apparent reason! Once it sounded like it was going to explode! We taped the noise on our phone and showed it to customer service and they just shrugged. A few times the toilet did not flush at all for an hour or 2 nd they start working again. We heard an entire line of toilets were not working for a good part of the day one day. As for the public bathrooms, they were dirty. Carnival cut corners not cleaning bathrooms as often as needed. Locks on bathroom stalls were broken. toilets didnt flush, many times paper towels was missing to hold the door open when leaving. I wish i had a list of all the times there was no soap in the soap dispenser in the mens room! The next problem was the condtion of the ship. Its obvious they fixed the atrium and updated many areas of the ship. But many areas were left in poor condition. There was rust in many areas of the ship. On deck 9 near the pool the floor was all rusted out, there were plastic buckets collecting the water dripping from deck 10 and the grating near the bathrooms was loose and people were constantly tripping on it! On deck 11 we sat by the pool and after a rain the water was running down the rusted stairway in buckets. On deck 9 the metal moulding was being held together with masking tape! Service in the dining room was bad. We had a "senior waiter" for most of the cruise for dinner. He would forget a dish here and there til we finally gave up asking... butter was not given even though we requested it twice. I asked for a club soda with desert every night. I received it maybe 5 out of 14 nights! Courses would be served fairly fast until dessert,.Then came the lull... we would wait maybe 30 minutes for dessert. Teaspoons were not to be had. They were not in our place setting and we had to ask every night. No one ever came to clean up the crumbs on our table after the main course. We would just do it ourselves. Breakfast service was no better. you had to ask many times to receive the items ordered. The condition of the ship as bad as previously described. The entrance to the limelight club had this red carpet that curled. Trip hazard but no one cared! There were broken ice machines in the buffet, electronic door out of order to name a few other problems. Guest services was clueless. For the most part they all were pleasant and courteous. But they did NOT answer phones when you called from the room! we asked them several questions at the front desk and they rarely had the answers. Obviously they were poorly trained about the ship features and events. Norovirus. This ship is an accident waiting to happen. There is a severe lack of hand sanitizers. Soap dispensers in the bathrooms are empty many times. Lack of paper towels to open bathroom doors. The crew is NOT proactive to prevent norovirus. Also the choice of tv stations was bad. We did not have CNBC or Bloomberg. We did not have CNN or any equivalent news station. The tv did not function properly. One station you could barely hear and another station would be blasting! To sum up, the food and dj and cruise director were great. The ship was in bad shape and crew was not properly trained. The ship probably need another week or two in drydock and was taken out too soon for the sake of profits. Read Less
Carnival Sunrise Ratings
Category Editor Member
Cabins 4.0 3.6
Dining 4.0 3.2
Entertainment 4.5 3.4
Public Rooms 4.0 2.9
Fitness Recreation 4.0 3.3
Family 5.0 3.3
Shore Excursion 4.0 3.1
Enrichment 2.0 2.8
Service 3.5 3.6
Value For Money 4.5 2.9

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