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5 Helpful Votes
Sail Date: April 2017
We chose this ship because it was the newest. Not impressed. Missed the glass elevators in the atrium - wow factor gone. I felt like that tried to jam too much on one ship. Aft pool deck was crowded with two hot tubs and big bar, but ... Read More
We chose this ship because it was the newest. Not impressed. Missed the glass elevators in the atrium - wow factor gone. I felt like that tried to jam too much on one ship. Aft pool deck was crowded with two hot tubs and big bar, but no hot tubs at main pool??? I booked six months in advance (platinum status) and could not get 8:15 dining option. For future cruises that will be a deal breaker. Too rushed to get in from port and make dinner at 6:00. We love Carnival, however, this was the first time we really noticed that the wait staff did not know how to SMILE. There were a few, but just a few. Bar service staff were very BLAH! Disappointing! We booked an inside cabin (7455) that creeked with every wave that hit so it made it hard to get a good nights sleep. We always decide to have a good vacation before we step foot on the ship, but there were some disappointing moments this trip. Entertainment (Comedians and Bands) was awesome! Will cruise Carnival in the future, but not Vista again. Read Less
Sail Date: April 2017
This was my first cruise and probably my last. The number one problem with this cruise is the struggle to get a bottle of water! When you are in warm weather and enjoying adult cocktails water is important. It was a complete hassle to get ... Read More
This was my first cruise and probably my last. The number one problem with this cruise is the struggle to get a bottle of water! When you are in warm weather and enjoying adult cocktails water is important. It was a complete hassle to get bottles of water on this ship! 2nd the boat rocked consistently- they say due to a motor being out, also the reason we went to Costa Maya instead of Grand Cayman. This ship is out date and should defiantly be retired. The Costa Maya stop was very trashy garbage littered the streets and the resort they suggested was just as bad! Service was OK sometimes, and the food was blah. The only part i really enjoyed on this cruise was the comedy club and the live music playing. The 16 yr old we traveled enjoyed the kids club. If your a first time cruiser this will ruin your sailing future!!! Read Less
5 Helpful Votes
Sail Date: April 2017
Embarkation: Embarkation was not as smooth as it has been on previous cruises. It was very unorganized. For the priority guests when they called diamond guests all of the priority guests went, that includes diamond, platinum, suite guests, ... Read More
Embarkation: Embarkation was not as smooth as it has been on previous cruises. It was very unorganized. For the priority guests when they called diamond guests all of the priority guests went, that includes diamond, platinum, suite guests, and I think faster to the fun. Dining: Dining overall was very good. I really enjoyed the guys burgers. Something a lot of people don't notice is the Old Fashioned BBQ place on deck ten above the main buffet. It was previously a Fish n' Chips place but then they changed it. The macaroni and cheese was a big hit with my son, I even liked it. I don't usually like mac n cheese. The platinum restaurant was very good. A shoutout to our head waiter Jerome (Jamaica, Ocho Rios) our one mishap was at the steakhouse, which BTW would not suggest going there with kids unless they like steak or lobster, my son wanted to order an appetizer off the adult menu and an entree off the kids menu. The waiter gave us a hard time about it and said we would have to pay extra because "you don't usually order off both menus" my son was very upset and didn't even order dessert. Entertainment:The entertainment was pretty good. I mostly saw the comedian or went to Karaoke at nights, but the night I did go to the show it was EPIC ROCK! It was the best show I've seen on five cruises. The comedians were very funny. Karaoke was a lot of fun. The ship: the ship itself was not all that great. First of all, if you were on Deck 3 or4 at the front of the ship (fwd) you could not get to the back of the ship (aft) without having to cut through the golden restaurant, which most of the time isn't open. Then if you went up to deck 5 you would have to go through the smokey casino where it was hard to breathe. The ship's layout was kind of stupid. There were two water slides on the ship. My son really enjoyed them, although he's been on faster ones. There were two pools on on mid ship, and one aft. We usually hung out at the aft pool because it was less crowded. Also, almost all of the trivia was in the casino. It was so smoky and hard to breathe in. Also unless you were sitting right next to the host, you couldn't hear because of the slot machines. Staff: The staff was great. Our CD, (cruise director) Eric, was very fun and lively, but he would say the same thing like five times a day. I won't say what, but it gets annoying fast. You've got hand it to them, their away from their families for months at a time, they have a right to be cranky, but no! I never someone who didn't have a smile on their face, or somebody who wasn't ready to help. Our dinner team was amazing. So was our cabin steward. Ports. These were probably my favorite ports I've ever been to. In Half Moon Cay (pronounced KEY) we just enjoyed the beach, the ocean and the view of the ship. We had to tender, so the ship was pretty close to the beach. St. Thomas, we took a taxi to the mountain top. It was great. Be careful when you get a taxi, as there are no private taxis. We got scammed into doing a tour. We enjoyed the tour anyway. At San Juan we took a city tour. Our tour guide Albert, charged us $5 extra per person to do a private tour with us and another couple, who were very nice. We saw old San Juan and new San Juan. After the tour we went in the forts. Grand Turk, we just enjoyed the beach and went snorkeling right there. The shoreline is rocky, but not too bad. Some reviews say you should bring water shoes but if you don't have them, I wouldn't bother buying them. If your snorkeling if doesn't matter. Disembarkation: Disembarkation was a breeze. Ten times better than embarkation. We were supposed to get into Miami at 8 but we got there early. Almost nobody was up, so we got off around 7:15 to the airport by 8 The Bottom Line: The bottom line is this cruise was amazing. Before this trip, I read a lot of reviews, and a lot of them were bad. But after this cruise, I realized, a cruise is what you make of it. You shouldn't one cranky person, or mistake ruin your trip. Just go with the flow. I highly recommend this trip. Read Less
8 Helpful Votes
Sail Date: April 2017
Though I am a Princess girl, I cruised with a friend who is a Carnival fan. She won. The dining room food was excellent, as were the waiters, but the buffet was stingy. The carver meat was always stringy, tough and overcooked. The choices ... Read More
Though I am a Princess girl, I cruised with a friend who is a Carnival fan. She won. The dining room food was excellent, as were the waiters, but the buffet was stingy. The carver meat was always stringy, tough and overcooked. The choices were thin. Throughout the ship, pastries, in fact most baked goods, tasted more like packaged goods. The room was big enough. The bed was narrower than a twin, but extremely comfy. The bedding and pillows, excellent. Lots of storage space. Tacky "couch" was uncomfortable, just a hidden extra bed. Tiny TVs. Entertainment was just OK, though the comedians did a great job, especially considering this was Easter break and they had to play to an audience with both kids and adults. Kids seemed well corralled, so kudos to the kid counselors. Adults had few choices in day activities unless they wanted to go to Carnival infomercials or trivia or gamble. No good lecturers. Our room was not ready when we arrived. I had to ask them to clean the bathroom counter and still had to clean it again myself. Disgusting! Glasses in the room were always nasty. Called for hangars, and the room steward said he was on break and would bring them tomorrow. He also complained about the number of rooms he had to clean. OK...but I still paid full price. I don't want to hear the arguments and complaints. He can take that up with Carnival. The doors to the balconies, public restrooms, and to decks, were really heavy and hard to open. Frequently there were dirty dishes, and food on the floor in elevators, that was still there hours later. I thought this ship traveled rougher than other ships I've been on, and the engine vibration seemed worse. So, I would cruise on this ship again, because I LOVE cruising. But it sure would be far down on my list of choices. Read Less
4 Helpful Votes
Sail Date: April 2017
I wanted to do a seven day cruise with a family of four without having to fly out of the area to catch a cruise. I read a comment from one previous guest who said that Carnival is the Motel Six of the cruise line. After returning from a ... Read More
I wanted to do a seven day cruise with a family of four without having to fly out of the area to catch a cruise. I read a comment from one previous guest who said that Carnival is the Motel Six of the cruise line. After returning from a Mexican Riviera cruise I would have to disagree. My family and I enjoyed our time on and off the ship. The facilities were adequate and the staff were helpful and pleasant for the most part. My advice to the future guest of this itinerary is to keep an open mind and make the best of your vacation experience. My son enjoyed his camp activities while my daughter who was in an older group was so so. The gym was nice and the jogging path on the upper deck was nice as well. The food gets all after day three but you have to take advantage of the port calls and try to try the local food. Read Less
1 Helpful Vote
Sail Date: April 2017
This ship was so easy to navigate. I never got lost. Service was great as was the food. And I LOVED the Cloud 9 spa. I used the HUB app for the first time and being able to message my 12 year old was very helpful. I was sad that he wasn't ... Read More
This ship was so easy to navigate. I never got lost. Service was great as was the food. And I LOVED the Cloud 9 spa. I used the HUB app for the first time and being able to message my 12 year old was very helpful. I was sad that he wasn't as interested in the camp this cruise but that is more about his age than about the camp. My only complaints are that the sound system made it impossible to understand any announcements. AND that debarkation was a mess. The lines were very disorganized. I would cruise this ship again given the chance - maybe next year we will do the eastern itinerary since we did the western this year. As for excursions we didn't do any Carnival ones. We did Little French Key in Mahogany bay and it was the highlight of our cruise. Highly recommend it - it was paradise. Read Less
3 Helpful Votes
Sail Date: April 2017
The travel dates and departure port (Canaveral/Orland) met with the spring break travel time we needed to take our daughter on her graduation vacation. Considering that the Sunshine had recently come out of dry dock and been refurbished ... Read More
The travel dates and departure port (Canaveral/Orland) met with the spring break travel time we needed to take our daughter on her graduation vacation. Considering that the Sunshine had recently come out of dry dock and been refurbished we thought this would be a nicer experience. The ship was smaller than we expected and felt very crowded. The spa suite we were in though was wonderful. We had early assigned dining and it was a mess. The dining room service was sub-par, the staff was unorganized and the food overall was disappointing. Having been on several other Carnival cruises, this was by far the worst experience we have had. The staff didn't put on a show 2 nights during dining that were planned. The nights that they did provide a show, it was unorganized and seemed very well unplanned. Despite being seated every night for dinner by 6:15, several times we were not out of the dining room w/ dessert until well after 8:45. Some meals we were even 1/2 way through the meal before we ever even got anything to drink besides water. During the morning dining breakfast the vast majority of the dining staff was unpleasant and cool. Not what you typically see of the dining room. Entertainment was crowded and overall not very well planned. We were unable to see ANY of the comedy shows because the venue was so small and there was no seating. Several nights even an hour before the show started it was standing room only. This was disappointing. We learned after that the venue on this boat had been significantly downsized to accommodate other changes on the boat during refurbishing. Other shows though that we attended, were greatly empty. Faster to the Fun purchase was a waste on this sailing. Except for early boarding, NONE of the cabins on the boat were ready and all of the doors were shut to the staterooms until after 2:00. FTTF is supposed to provide your cabin being ready on embarkation. Additionally, there was no priority debarkation in any of the ports w/ the shore excursions provided. As such, we almost got left by the excursion staff for our port of call in San Juan because we ported late and it took us almost an hour to get off the boat. According to the customer service desk, the boat as the "option" of providing priority debarkation and the Sunshine does not provide it. The service was mediocre in most areas. (cabin stewardess was wonderful). We also had problems with the spa, which is a big issue for us as we spend a great deal of time and money in the spa. The massages we experienced on this boat were not worth the price we paid and paled in comparison to those we received on other ships. Additionally, the spa jacked up our onboard expense account on the 2nd sailing day by charging us almost $1400 for spa services that had been pre-paid prior to sailing. Thus, resulting in a 1/2 day to fix their error and our inability to be able to even purchase a drink during this period. The ports we stopped in were very nice and our shore excursions were great. However, our stop in San Juan was very short. Once we left and returned from a planned excursion on the other side of the island, we had enough time to get through the gate back to the boat. There was no time to explore the port, which was disappointing. We are scheduled to sail the Sunshine again in 02/2018, but if we do not have a better experience, we will not sail this ship again. Read Less
8 Helpful Votes
Sail Date: April 2017
Had a great Easter trip on this cruise. We traveled by taxi from Jacksonville airport to Jax port for $35. It was very easy transportation . As suite guests the express embarkation was a breeze. As always, the sail away party was ... Read More
Had a great Easter trip on this cruise. We traveled by taxi from Jacksonville airport to Jax port for $35. It was very easy transportation . As suite guests the express embarkation was a breeze. As always, the sail away party was great! We upgraded to the Grand suite a couple days before the trip. This room afforded us with a wonderful walk in closet , much larger balcony , bathroom with a Jacuzzi bathtub and plenty of corner toiletries storage space. Unfortunately only getting the room serviced once a day, the rollaway bed was left in the middle of the floor right in front of the couch . As a result we never really utilized the living and couch area. Not sure if we had requested the room steward in the morning instead of in the evening if it would've made a difference . Food was average. We enjoyed the appetizers more than the main courses . Our waiters were amazing and gave excellent service every evening . We ate breakfast each morning in the main dining room where food was good but service was slow . We enjoyed many of the trivia games and the piano bar every night . Zach Daniels was very entertaining. Hasbro game show was fun but the epic rock and deeva's were better.... wish the scheduling didn't have to wait until nights three and four for the shows. My ten year old said kids club was pretty good, she only went three times for an hour each time- which is less than usual. Make sure you arrive early if you intend to attend a specific event. Even though my daughter had sign in privileges, we had to wait 10 to 15 minutes to enter the kids room and she missed the start of the scavenger hunt. The family Easter egg hunt was very very fun... A little bit frustrating though because some of the eggs were moved . Reguardless, we had a great time searching for the golden eggs. We met many nice families while teaming up to search together. Husband said casino was ok. Grand Bahamas was in a sad state from the past hurricane. We've been here several times in the past, and we're very surprised and upset to see the difference. Took a short walk on port Lacaya beach, got my daughters hair braided , and headed back to the ship . Booked the Segway tour in Nassau through the ship. It was a ton of fun! Wish we could have ridden longer . The shoreline was beautiful. The tour stopped for a lunch break (not included in the price of the tour ) at the fish fry . We enjoyed in the conch during this break . We've been to Nassau a few times but definitely enjoyed this excursion more than any of our past stops to the island. Getting off the ship seemed more disorganized then the other cruises we have been on including a previous cruise out of this port. We highly recommend using a porter to get through quicker . We returned to the airport by way of super shuttle for $10 per person. The ship was very well-maintained . The only way you can see it's age was the lack of amenities such as waterworks and specialty dining. I believe that the trip was exactly what we were hoping for . We had a great vacation and look forward to Cruising carnival again in the future. Read Less
4 Helpful Votes
Sail Date: April 2017
This is the second time I cruise out of Long Beach to Catalina Island and Ensenada, the first time being on the Ecstasy. This time I went with my best friend who is wheel-chair bound. Her father dropped us at the Long Beach cruise ... Read More
This is the second time I cruise out of Long Beach to Catalina Island and Ensenada, the first time being on the Ecstasy. This time I went with my best friend who is wheel-chair bound. Her father dropped us at the Long Beach cruise terminal, and we were directed by a very friendly employee to a different line. We bypassed the long line straight to a counter for passengers who required special assistance. Our check in took only a couple of minutes and we were on our way. We arrived at the port at around 1:00 p.m. and were able to board the ship and straight to our cabin. Cabin: Cabin E65 is a handicapped accessible room on deck 7 (Empress Deck) where passengers board the ship. That was a big plus for us as we were literally a couple of steps away from our room . . . but, being right by the atrium is not pleasing at night when you're trying to sleep and are able to hear everything that goes on ouside your door, from the music playing in the atrium, the rambunctious crowd to people walking by your door talking loudly. It didn't bother my friend or me in the least, but I personally prefer the Riviera deck as it's much quieter, but Carnival has no accessible cabins on the lower decks. Meals: It was always a bit of a challenge for my friend and I when trying to eat at the buffet. I would have to help my friend with her food, find a table, leave her there while I again got in line for my food, go back to the table with my plate, and then go back for drinks. By the time I was ready to eat, her food would be cold, and she hated to eat while I was still getting my food. On embarkation day we opted to eat out on deck, but it was uncomfortably chilly so we ended having all of our lunches inside. Our room steward, Ronaldo, was the sweetest, politest steward I have ever met during any of my cruises. He knocked on our door before the muster drill to inform us that we should head on to our muster station, which happened to be the Paris lounge, before people started using the elevators and make it almost impossible to use them. When we got to our muster station there was a young lady going around making sure that all the passengers in the handicap cabins actually needed special assistance. My friend's name was on the list, and we were directed to stay in the lounge as everybody else was taken to the lifeboats. We were told that in case of a real emergency, someone would be actively looking for us. The Food: After the muster drill we headed to our assigned dining room, Carnivale, for dinner and to meet our table companions. I'm not fond of eating with strangers, but our tablemates were very friendly and sociable. The next morning we had the Dr. Seuss Cat in the Hat breakfast which was really good and inexpensive. For a nominal fee of $5 per person you get to enjoy a really nice breakfast in the Carnivale dining room which is transformed to all things Cat in the Hat. The decorations are beautiful and picture opportunities abound. Although it's catered to children, my friend and I really had a nice time. We had made reservations to eat the the Chef's table, and it was the highlight of our cruise. Our reservation was for the same day as our Dr. Seuss breakfast, our day at sea. I received a letter that was left underneath our door informing us of the time and place. We were to meet by the bar in the atrium and when we got there, there was a waitress waiting for the group. We were all welcomed with a glass of champagne, but I don't drink alcohol so she served me ginger ale instead. If you've never done the chef's table and have some money to splurge, go for it! I did it once, enjoyed it to the fullest, but I'll never do it again. First, it's too expensive. I paid $172 for two people, which included a 12% gratuity. At first I said, "ouch" to the tip, but after everything was said and done, I realized that the people that tended to the group for 3 hours really work hard for their money. Second, you're fed so much food, you can easily go into a food coma. It starts in the galley where you're given some appetizers, all delicious by the way; then you're given a tour of the galley where you bump into the employees who are so very friendly. You are given a demo on how to make hot chocolate cake, but no sampling. I was extremely impressed with the service. I was ready to push my friend's wheelchair for the duration of the event, but little did I know that they had assigned someone to be her personal assistant. I wasn't allowed to push her wheelchair which made it so much enjoyable for me. The group consisted of 9 people and we were escorted to the library, which was set up, oh, so beautifully. We took a group picture, and then looked for our names, sat down, and the feast began. I can't even begin to explain how delicious everything was. It was a total of 7 or 8 plates, all with small portions, but so filling. The champagne and wine kept coming, but I only drank water. If you decide to do the chef's table DO NOT EAT DURING THE DAY!!!! You'll regret it and it will be wasted money. We had a good, hearty breakfast with Dr. Seuss, but didn't have anything else to eat until dinnertime, and by that time, our stomachs were grumbling. Dinner lasted about 3 hours. . . it was too much food, but so delicious. The shows in the Paris lounge were very good, and I especially enjoyed the last night's performance. I can't say much about the ports visited because we didn't get off the ship, and it was nice having the ship to ourselves, so to speak. Disembarking the ship was a bit of a hassle, but because my friend uses a wheel chair, we were able to cut the line . . . somewhat, but I know that there were unhappy passengers complaining about how unorganized everything was. It took us longer to disembark the ship than to board it. All in all, it was my friend's first cruising experience and she loved it. It's my 6th cruise with Carnival, and I was given a bottle of water and two pins. It was an inexpensive Spring break vacation, and although we didn't leave the ship, we thoroughly enjoyed the trip. Read Less
9 Helpful Votes
Sail Date: April 2017
This was a girls trip for Spring Break, a much anticipated week of relaxation away from work and our husbands. Unfortunately, Carnival did not deliver. *Carnival HUB Chat didn't work most of the week *Several areas of the ship ... Read More
This was a girls trip for Spring Break, a much anticipated week of relaxation away from work and our husbands. Unfortunately, Carnival did not deliver. *Carnival HUB Chat didn't work most of the week *Several areas of the ship smelled like sewer consistently *Never once saw the Taste Bar open *Bars were not consistent with drinks; you could order the same drink and get it in a different size glass depending on which bar you went to. (we had purchased CHEERS) *Repairs were being done while we were in Port; loud machines all over the ship no matter which deck we layed out on; one of the hot tubs covered in Serenity so only one available. Nothing Serene about Serenity while in Cozumel or Costa Maya, I can assure you. *While in Cozumel, the main pool was drained and repaired and painted so it was closed all day and night! We were looking forward to using the slide that day while most of the kids were off the boat, unfortunately, it wasn't open. *hot tubs were not hot in Serenity *5 minutes in between drinks (CHEERS); I understand in between alcoholic beverages, but what I don't understand is why you can't get an alcoholic beverage and a water at the same time? *Why only large bottles of water in the dining room? (CHEERS) *Pool bar on the side where the towels are was closed most of the week. When it was open, very poor service. The pool bar on the other side was excellent. *Attire in the dining room was appaling. What is the point of having a dress code if it isn't enforced? We made a point to dress appropriately only to show up and see guests in gym shorts, tshirts, ball caps, tank tops, and sweatpants. Unacceptable. *Spa-2 announcements made while trying to enjoy a massage. When we inquired about it, we were told announcements aren't supposed to be made in the Spa. Well, how am I supposed to relax and enjoy my massage when I keep getting interrupted? *Talking with other guests, we discovered different credits were issued for the changed itinerary? Everyone was not issued the same amount? *We bought Faster to Fun, when we boarded we went right to the bar. We were told we couldn't get a drink because the system was down. After checking into our room, which was ready, we decided to check with Guest Services. They were able to see we purchased CHEERS and put the sticker on our card so we could get our drinks. We were told the bar should have just served us and they could have adjusted our bill later. *Food was below par, with the exception of the Chocolate Melting Cake. *Julius and Imade our waiters were wonderful! This wasn't my first cruise with Carnival and I've cruised with Royal Caribbean before as well. I can tell you there won't be another Carnival cruise in my future unless it's free. I was extremely disappointed in a vacation I had looked forward to for so long. How on earth are you able to relax when crew members are sanding, drilling, etc.? It is absolutely unacceptable. Shame on you Carnival, I work too hard for my money and my vacations are dear to me. Read Less
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