2 Helpful Votes
Sail Date: August 2015
The cruise was Singapore to Sydney. After refurbishment shouldn't have been put back into service. Took 6 hours to board know one new what was going there was no communication. Luggage wasn't delivered until after 10.30. Carpets ... Read More
The cruise was Singapore to Sydney. After refurbishment shouldn't have been put back into service. Took 6 hours to board know one new what was going there was no communication. Luggage wasn't delivered until after 10.30. Carpets were wet, some cabins had no water, there was no power to some parts of the ship, the ship was losing water for a few days. launderies not working. Couldn't access on board account information. Didn't have ingredients to make some of the cocktails. Food in the dinning room an bistro very disappointing, especially having when you brought spealitity coffee an wanted a cake you had to pay for it. There was no where to get morning or afternoon tea. Staff were very very good nothing was to much trouble for them. Wouldn't recommend the ship to anyone Read Less
2 Helpful Votes
Sail Date: August 2015
4 hour delay for boarding, left waiting in hot terminal, no water and over 2000 people. No communication. Tender process was terrible, people missed their tours due to lack of organisation and communication from staff. No water in ... Read More
4 hour delay for boarding, left waiting in hot terminal, no water and over 2000 people. No communication. Tender process was terrible, people missed their tours due to lack of organisation and communication from staff. No water in pools, spas or waterslides for 2 days. Ship was filthy from day 1 to last day. Constant upgrades being worked on during whole cruise. Sushi bar opened in last few days, jims bbg didnt open at all, some deck areas closed until disembarking day. Food in empire was good, food in la playa was very mediocre at best and unsafe (in our opinion) at worse. Food kept during service, barely warm. If you font like chinese or indian or greasy food then you are out of luck. Deck chairs on serenity deck are mouldy and very dirty, tours cancelled but not notified until late night before when all suitable tours booked out. They ran out of arts and craft supplies after 4th day. Shows are very very poor quality compared to p&o cruise 4 years ago. Hypnotist who couldnt hypntise anyone, magician whose biggest trick was to remove someones watch and link 3 rings, On one of thevtenders at yorkeys knob when the seas were getting rough, the driver thought it would be fun to try to race another tender boat to the ship, children were screaming and crying, an older man fell off the seat and i banged my head hard against the side, some were vomitting. My good dressed was ruined when i hung it in the shower to steam creases out and rusty water dripped from rust spots on ceiling of shower, We had to do maintenance on bathroom door ourselves as the door was too heavy to open, after adjusting struts it was ok, we tried contacting customer services but after 5 attempts we gave up. Very little variety of activities to do on board, plenty of trivia but jot much else. We contacted carnival whose response was basically we will pass on your comments. We will never cruise with carnival again. Read Less
1 Helpful Vote
Sail Date: August 2015
To stand and wait over 4 hours in the heat without water, food or seating to get on board was not a good start, Carnival then refunded 25% of fare, okay fair enough. Then to get a cabin where the kids running through the ship all night ... Read More
To stand and wait over 4 hours in the heat without water, food or seating to get on board was not a good start, Carnival then refunded 25% of fare, okay fair enough. Then to get a cabin where the kids running through the ship all night and jumping on the deck above our cabin so that we couldn't sleep, kids yelling in your door in the middle of the night! Balcony dividers not anchored, no sign of cabin steward for 2.5 days, couldn't turn air cond up and nearly froze for first 2 nights! Couldn't get a biscuit at 11.00 a.m. - buffet closed - had to go and buy a biscuit - never been on a cruise where you couldn't get any food you want for 24 hours - tried one afternoon at about 4.00 p.m. for fruit - again - buffet closed! Finally when we asked to get off the ship halfway as we hadn't got any sleep, they found us another cabin! Amazing! The ship was filthy and our cabin not better - came out of dry dock and workmen had been using the cabins, which hadn't been cleaned. Shuttles in port - you had to pay for, food at buffet in evening very limited. Not enough self serve laundries and in fact one was out of order. Would never go Carnival again - we have cruised with Princess many many times and will never stray again! The children on the ship should be supervised, they should not be allowed in dining areas without shoes, hats on, and running! Caveat emptor - let the buyer beware! Read Less
Sail Date: August 2015
As indicated in previous reviews about the Spirit cruise from Singapore to Sydney - complete debarcle on embarkation at Singapore - due to partial re-fit and late arrival of boat to dock. Carnival's initial use of this cruise terminal ... Read More
As indicated in previous reviews about the Spirit cruise from Singapore to Sydney - complete debarcle on embarkation at Singapore - due to partial re-fit and late arrival of boat to dock. Carnival's initial use of this cruise terminal and obvious lack of pre-planning or preparation on scoping the venue and available facilities for video/audio communication (was none), suitable seating and failure to utilise available technology such as text/email to forewarn passengers of expected delays. Extremely poor management of issue on site and exposure of aged/infirm/very young to health/safety risks through long embarkation process. After boarding subjected same passengers to further distress/discomfort with safety drill out on open deck in high temperatures. After finally setting sale it was obvious the vessel had not been commissioned properly after work was done with passengers reporting numerous issues; toilets; cleanliness; flooding; no hot water etc litany of issues. Also as indicated on board activities and entertainment was mixed and generally fell short of the mark in a subjective judgement. eg 2 hypnotists within a few days of one another (one was bad enough). Food was also a bit hit and miss - passing completely on the buffet scrum that is the Lido deck in favour of the Empire dinning room - some really nice meals, a couple excellent but also a few pretty ordinary ones, Nouveau fine dining for another $40/head turned out to be pretty nice for entree and mains - deserts fell away but excellent mains. Issues with ship organised tours in planning and processing. To Carnival's great credit and foresight - a substantial cost refund was quickly offered by way of acknowledgement and recompense for actual and anticipated short comings - thumbs up to this and smartly played. There were quite a few justifiably disgruntled passengers. The company's biggest and best asset rose to the challenge and starting from a very unenviable position the staff on board rallied around the disaster with outstanding levels of service across the board and in interactions generally. High praise and acknowledgement to the staff. Given the considerable difficulties experienced due to a number of factors and poor management by Carnival - the overall experience was not completely lost and there were glimpses of sunshine and blue sky enough for the cruise to still offer relaxation and enjoyment. (feedback provided to Carnival). Unfortunately - the experience has greatly dampened any growing enthusiasm we were building for this type of holiday - unlikely there will be a return opportunity with this line. Read Less
1 Helpful Vote
Sail Date: August 2015
We have cruised before on Holland America which we found to be exactly to our taste, however the price of this cruise to Singapore was a little too good to be true - and we all know that you only get what you pay for. In saying this, the ... Read More
We have cruised before on Holland America which we found to be exactly to our taste, however the price of this cruise to Singapore was a little too good to be true - and we all know that you only get what you pay for. In saying this, the water was calm with perfect weather every day and interesting places to see on the way. Following the Aussie Coast was great and the views were terrific. Now for some of the bad things....empty hand sanitizers in almost every section of the boat, unsupervised children running through dining areas (and other places), the LOUDEST cruise director on the high seas (LITERALLY), very unorganised tenders, cold plastic plates (big enough to hold four meals), the toughest meat EVER, the coldest of hot food, lack of choices in buffet, the exorbitant prices of most things purchased, the incessant vibration which was noticed more so when your head hit the pillow, the rattling air con ducts in the cabin (and we had a suite). These were but a few. On the good side, serious mention must be made of the lovely cabin stewards (especially on Deck 6) and the happiest little lady who made our capuccinos every day at the Coffee Shop on the Lido Deck - she was an absolute joy. The Staff doing the cleaning etc were the hardest working happiest of people. The Spirit was in urgent need of upgrade which was the reason for the trip to Singapore - going into dry-dock for an overhaul. There were some lovely memories from this trip - such as getting off the boat in Singapore and Darwin and getting back to the boat after our shore excursions in Lombok and Bali (we made it!!). The picturesque sunset that Carnival did NOT create and the beautiful whale show over quite a number of days. Things that stay in your memory always. It seems true that all old American boats get shipped off to Australia - as if we don't know the difference between first and second class. Carnival - we would not sail with again. Read Less
Carnival Spirit Ratings
Category Editor Member
Cabins 3.5 0.0
Dining 4.5 0.0
Entertainment 4.5 0.0
Public Rooms 3.5 0.0
Fitness Recreation 4.0 0.0
Family 5.0 0.0
Shore Excursion 3.0 0.0
Enrichment 3.0 0.0
Service 5.0 0.0
Value For Money 4.5 0.0
Rates 4.0 0.0

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