1 Helpful Vote
Sail Date: September 2018
Having cruised before we are totally disgusted with many things whilst traveling with Carnival cruise lines. Before our journey began we notified the booking office to inform them of our health issues with food and mobility. We felt ... Read More
Having cruised before we are totally disgusted with many things whilst traveling with Carnival cruise lines. Before our journey began we notified the booking office to inform them of our health issues with food and mobility. We felt assured we would be treated kindly regarding these. However we were talked into purchasing a Faster to the Fun package which would help us erase the delays with lining up and disembarking. This package was purchased with by my sister to whom I was traveling with as we both have similar health issues. When boarding the ship we were pleased to see we went direct to board .Well done. However we were under the understanding that our luggage would be ready in our room upon boarding, it never took place. We were not able to go into our cabin until approx. 4pm and then this was when the luggage was delivered to the passage. Not inside as lead to believe. Our cabin fridge was minus a tray or shelf and we asked the cabin assistant to find us one as the fridge was actually leaking moisture inside and medication needed to be stored .To this day we still never received it. In regards to the mustering station we do understand these are high priority and we respect that. However . found it extremely hard to stand for such a long time as I suffer from a foot problem and I was forced to stand for approx. 30 minutes or more. The briefing was very short and I was left feeling the need to medicate for pain after this. This was pathetic for others like us with disabilities. This needs to change as it does not offer the elderly any consideration at all. The day of boarding we headed to the main restaurant to set up the food allergies we both have and felt happy in knowing our needs would be met. We were not offered or informed of any food options in the Lido deck. We were only offered the menu to book in for the evening dining only at this stage. It was during the day I went to the Lido deck for a snack and when I started to eat a hot chip I realized it was garnished with seasoning, even though I had asked previous to this if it contained garlic, my allergy. I was ill within no time at all and was unable to enjoy my first night of dining at the main dining area. I then went on to spend my night and the following morning vomiting and was so ill I had to dial for The Medical Centre who offered wheelchair assistance to go to the A deck Medical team . I incurred a $637:50 account in which I feel should not have been a fault or miss judgment by myself. The day of discharge from the ship Medical Centre I was left feeling unable to eat in the main restaurant as pre planned and when I phoned to see if the set meal could be delivered to the cabin I was told they couldn’t do that, but she would ring us back to confirm. It was some time later that the meal arrived with no one informing us. It was unfortunate I had to phone room service to order a coffee to be sent to cabin as I was not able to order with my meal. This was added to my account.. It wasn’t until we asked at the service desk for assistance with eating in the lido lounge the service desk paged LORETO the head chef He was shocked to hear of us being unable to eat with limited options being available and he was more than happy to assist us with anything we requested during dining in the lido deck. This was day 3 LORETO cooked for us and we were happy knowing our food could be tailored to our allergies. In regards to the main dining room Waiters and Waitresses were unable to offer us anything different from the menu list, no varieties given only the option to take the garlic or pepper from the food out, often leaving this boring and tasteless. There were times we asked for alternative food to be added e.g. gravy, bacon etc......................................... it never came. It was on the second last night of dining we asked why we had not been offered a Cheese Platter like those dining around us. After asking we were finally offered one .We finally had something more appetizing to enjoy. We would dearly like to ask what we gained in purchasing our Faster to the Fun package as we found the disembarking on a gangway for entry to and from ports too long from gateways etc .We found that there was no priority given and we often found ourselves standing in line just like everyone else. This money spent prior to sailing is misleading and a total rip off. As we stated above this is not the first cruise either of us has taken and never have we experienced the lack of control by staff in regards to rules for children and never seen such lack of respect to those either elderly or disabled as children were allowed to run through the casino. Bars and corridors quite often unattended by parents…… this we found to be huge hazard many times during our cruise We often look forward to the joy of being able to attend the day spas. Never have we left feeling like we were not worthy of being there. The service was great and we do understand the needs for up selling of your products but we take offense to staff telling us we have either to lose weight or to look after ourselves better. We never came on this cruise to be judged by your staff (doing their job the way they are encouraged to do by the rules which you govern your cruise liner). We don’t always have the best of everything but we don’t need to feel awkward either. Yes we felt we had to purchase some of the products but even when we were told they would be delivered the following morning to the cabin this still took 3 days. We do not understand why we had to sign 2 receipts when we don’t agree with the gratuities as this is not even offered as an option. We honestly feel we have no choice but to be honest in saying this was not the cruise trip we thought it was going to be. Read Less
13 Helpful Votes
Sail Date: August 2017
This was a short cruise to celebrate our anniversary. Unfortunately we had terrible weather which was not Carnival's fault obviously. We are in our 50s and definitely the wrong demographic for Carnival. Dining room and buffet were ... Read More
This was a short cruise to celebrate our anniversary. Unfortunately we had terrible weather which was not Carnival's fault obviously. We are in our 50s and definitely the wrong demographic for Carnival. Dining room and buffet were very chaotic experiences. We did have a lovely dinner in the Nouveau Restaurant but the food in the dining room was very average. Only one room clean per day where most cruise lines are morning and evening. Cabin was old and in need of repair, particularly the mouldy bathroom. Lovely adults area, Serenity, unfortunately it is right below the Waterworks so constant screaming children which negates the serenity! The staff were friendly but mostly looked dishevelled and tired. Our biggest complaint was the smoking areas which are huge and right near the main pool area where family and children spend their day. Smoking areas should be well away from the main public areas, very unpleasant to walk around those decks, constant clouds of smoke. Read Less
Carnival Spirit Ratings
Category Editor Member
Cabins 3.5 4.4
Dining 4.5 4.0
Entertainment 4.5 3.6
Public Rooms 3.5 4.2
Fitness Recreation 4.0 4.0
Family 5.0 4.0
Shore Excursion 3.0 3.7
Enrichment 3.0 3.5
Service 5.0 4.3
Value For Money 4.5 4.1
Rates 4.0 4.2

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