2 Helpful Votes
Sail Date: January 2019
I was invited to join a birthday group traveling to the Bahamas. We cruised on the Carnival Sensation. The staff was quite friendly, I must say! Our steward was very outgoing (the three times we saw him), our dining room service team of ... Read More
I was invited to join a birthday group traveling to the Bahamas. We cruised on the Carnival Sensation. The staff was quite friendly, I must say! Our steward was very outgoing (the three times we saw him), our dining room service team of Alex, Soe, and Karla was magnificent, and the cruise director Deon kept the party going! Those were the very best parts. The cruise ship is kept pretty clean. I could not rave about our housekeeping team or our steward, who was never available by the direct line that he offered to us on the 1st day. Bathroom was not kept clean or stocked until day 2/3 or so, which was disappointing. Regarding the food...the reviews on this site are accurate in that the buffet, IMO, is terrible. I chose to stick with Guy's Burger Joint (surprisingly delicious), the Blue Iguana (tasty taco bar), and the Main Dining Room fare. I really wish that there were other dining options; I got pretty tired of having burgers and tacos almost every day for lunch. The main dining room was the best bet (brunch/dinner only). The portions are tiny, considering the limitless dining offering (you can enjoy as many dishes as you'd like--the entire menu can be had for dinner). We chose open dining, too, which was a nice flexible option. We also enjoyed the Cheers alcohol package, which I HIGHLY recommend. The bartenders are pretty slow-moving, and not super friendly, unlike the rest of staff...however, the package pays for itself in 5 drinks or so throughout the course of the day. The cruise ship director Deon made a BIG impact on this trip. He livened up every night (and day) with his beautiful singing voice, great sense of humor, and vivacious personality. My sister is booking another trip solely because of him, so...there you have it! The nightly entertainment, games, and shows were available almost everywhere, so there truly is ALWAYS something to do. There are also quiter activities like board games in the library, yoga/morning stretch, gym time, and more. The ports-of-call were delightful. Princess Cays was beyond beautiful. Nassau was more authentic, but I found it to be a lot less clean than expected. The straw market was full of repeated stalls, but I was able to get great, "handmade" gifts well within my budget. I also especially enjoyed a vendor in the promenade near the Tortuga store (where I also tasted some great rum and cake, and the ladies were so friendly). I would have liked to have traveled off the main thruway, but was nervous about going it alone. I also voided the jeweler's row that we were encouraged by the cruiseline sales team to visit; it was not for me. Overall: a nice and relaxing trip with the girls. You could not beat the options for "fun," for which Carnival is known. There are activities abound and a lively spirit brought about by the Cruise director and friendly staff. The affordability, as well, probably can not be beat. I would like to try cruising again, perhaps on another line or a nicer ship (the Sensation is outdated, apparently), as I would love to have more dining options. I looked forward to eating well on this trip, and was a little disappointed. I enjoyed my vacation nonetheless. Read Less
5 Helpful Votes
Sail Date: November 2018
Went on this trip with my family and a travel group. My second time traveling with this group and had a lovely time. We left from Miami to Princess Cay Island which was lovely. This island is privately owned by cruise company and the ... Read More
Went on this trip with my family and a travel group. My second time traveling with this group and had a lovely time. We left from Miami to Princess Cay Island which was lovely. This island is privately owned by cruise company and the you can use your room key to purchase here. Also Carnival provided lunch on the island. Next stop was Nassau, Bahamas we did a guided tour this time 20.00 per person which I could hear others saying different prices which varying from 20.00 to 30.00 pp. The guided tour was cool I got see a little more of the island. Food on this cruise was okay. Breakfast we ate at the omelet bar which was delicious with your your choice of fresh vegetables, cheese, bacon or ham. They also had a all you can eat side with pancakes, scrambled eggs, boiled eggs, hash browns, baked beans, bacon, sausage and breakfast burritos. There is also a area that offers brunch where they bring the food to you. Lunch they had typical burger joint which I stuck with. They had a salad bar and a taco bar. Drinks we got the free stuff (I learned from my first trip I do not drink enough soda to even bother with the plan) orange juice, lemonade, cranberry juice and water. Side note: bring a travel cup so you do not have to make a bunch of trips to the ice machine. We often are dinner in the assigned fine dining Restaurant. On the last night we went in the casual dining Restaurant and I was not too happy with it dried out pasta with vegetables that I had to mix with another dish to give some life back to the dish. Wait staff was SUPER AWESOME my 6 yr old niece was having a moment and the waiter went over and beyond to calm her down. Each night he would show her different ways to fold animal napkins, he did magic tricks for the kid and us adults. The room stewart was awesome too! He was very tentative to our needs. My heads up is about if you have a strong sense of smell you might have a problem. We smelled what at least think was the smell of raw sewage twice on this ship. Once in our room and the other time was in the Restaurant where they did brunch. The smell greeted you at the door but not in the back. The staff faces looked like they could smell it too, you know the look where you hold your breath so you don't smell anything and putting your hand right below your nose so you can smell your hand lotion. Overall: the trip was enjoyable we made some memories and that is all that matters. Will I travel Sensation again: Probably not due to the smell issues only. Read Less
4 Helpful Votes
Sail Date: August 2018
this was our first time on a cruise for my wife and I it was my wife and I wedding Anniversary of 20 some years. we was greeted to the ship fantastic way that never thought it was going to be the crew was great. the shows where great ... Read More
this was our first time on a cruise for my wife and I it was my wife and I wedding Anniversary of 20 some years. we was greeted to the ship fantastic way that never thought it was going to be the crew was great. the shows where great to. Especially the two that we went to the studio VIP show. and the 70 and the 80 show. the Playlist Productions Cast. they made us feel like we were like one of the cast in there show we did feel like we VIP. I like everything they did made us feel like one of there family. the rest of the crew on the ship was friendly to us and everyone that seen. the food perfect every day was deferent every day. like that a lot the rooms cleaned every day and the bath rooms to. everything seen. on the ship beautiful thank you to the captain for great Ride. we are going to set up another cruise on hear in 2020 with Family and grandkids. Read Less
4 Helpful Votes
Sail Date: July 2018
I choose this cruise for the entire family (14), 4 cabins. We had first timers and recurring cruisers. Our embarkation was fast and smoothly for all of us. I had every one doing their check in online , definitely recommend ,which help ... Read More
I choose this cruise for the entire family (14), 4 cabins. We had first timers and recurring cruisers. Our embarkation was fast and smoothly for all of us. I had every one doing their check in online , definitely recommend ,which help with the transition. For disabled assistance, the check in was fast too. I had requested wheel chair assistant for my parents ahead of time. We had 4 children during the trip, they loved the water slides, golf courts area, arcade, pool & the children clubs, recommend online registration for kids activities. This ship is one of the old one from carnival. Very simple, not much entertainment and activities onboard. Dance club not much options; DJ sucs no variety in music selection. Cabins were simple, small and some structures deteriorated.We had ocean view and inside cabins. The worst room service take long to bring your request. All shore excursions were bought at ports, cheaper.Yes will go again. Read Less
6 Helpful Votes
Sail Date: July 2018
I recently sailed on the Carnival Sensation from 07/07/18 - 07/12/18. Upon boarding the ship there was a very strong sewage smell. We initially thought it was the ship emptying their tanks, however as the cruise progressed the smell ... Read More
I recently sailed on the Carnival Sensation from 07/07/18 - 07/12/18. Upon boarding the ship there was a very strong sewage smell. We initially thought it was the ship emptying their tanks, however as the cruise progressed the smell continued. At that time I chose to not let it affect my vacation, while annoying I wanted to have fun. My cousin was getting married on the ship. On day 3 my husband and I realized we were showing in brown water. I immediately stood in line at Guest Services. I was offered an apology and a plumber promptly came to our room to resolve. He ran the water and it was clear for one minute, then turned brown again. I went back down to guest services where I was offered a steak/lobster dinner for my troubles. I said I was not satisfied with that, that I wanted a credit. I was told an investigation would be opened and someone would get back to me. On the next day, no one got back to me so I stopped at guest services and was told a plumber would be to my room, someone came again and said it was all fixed. But while he was standing in our bathroom we filled the tub and my husband asked him if he would shower in that, he said no sir and said he would let Guest Services know. At this point I went down to Guest Services again and was told I needed to speak with Connie. After another visit to Guest Services (4th time now), Connie and I talked, she offered me $150 credit (I paid over $4,200) for this cruise and she would reimburse me for $100 of charges already on my room. I was told this was the most they could offer from on the ship. I said no ma'am that wasn't good enough. It was a slap in the face for Carnival to tell me they couldn't fix the problem and Connie's response to me is that "Corporate was being stingy with offering any credits on this cruise despite the sewage leak". So it was confirmed there was a sewage leak and I was showering in brown water. How did I know that I was not showering in sewage? I don't!! And I wish I would have thought to take a sample. On Day 4 after 5 visits to Guest Services we finally saw Carol-Anne or Carol-Lee, I can't remember her full name. Carol saw the discoloration in the water and immediately apologized, offered an onboard credit of $150 per person and 25% off our next cruise. My husband promptly told her that given the lack of customer care we were provided with and the fact that Carnival was finding it acceptable that we showered and brushed our teeth in brown water, we would never been returning. As a side note, as soon as we discovered the brown water, we were all forced to brush our teeth with bottled water. I told Carol I would settle for nothing less that half our cruise fare returned to us. In the end we received $900, to which I indicated to Carol that was not enough and she said that is all she could offer on the ship. Remember earlier that I was told I could only be offered a total of $250, but now I am being given $900. Carol told me to contact Corporate when I got off the ship. I have since called Corporate, sent a message on facebook and an email. Today I received a return call from Vanessa, she was professional as she could be, but told me she didn't have a manager that I could speak with, that I was speaking with the person that she needed to speak to. She refused to provide me a Manager's name to speak with. This is terrible customer service. When someone asks to speak with your manager, you provide your manager's name. After filing this complaint, I will be contacting the EPA and Department of Health. Carnival you have failed me in the respect that you find it completely acceptable to allow your guests to spend 5 days with a sewage leak on your ship that could have potentially contaminated your water supply. I am requesting a refund of $2,100 which was half my cruise fare. Read Less
1 Helpful Vote
Sail Date: May 2018
This being my 4th Carnival cruise...6th cruise total, I was shocked and extremely disappointed with the overall service, hospitality, and food during this cruise. Carnival cruises in the past have set a standard with me that I've ... Read More
This being my 4th Carnival cruise...6th cruise total, I was shocked and extremely disappointed with the overall service, hospitality, and food during this cruise. Carnival cruises in the past have set a standard with me that I've grown accustomed to and love, and the Carnival Sensation was truly a disappoint to say the least. I'm used to being greeted when staff passes, not have them darn near scrub up against the wall to keep from having to acknowledge you at all. We experienced so much rudeness and so much attitude during the first couple of days that we just gave up on expecting anything positive from crew members. Something as simple as asking for directions to a certain part of the ship we encountered sucking of the teeth... REALLY! At our FIRST breakfast in the dinning room we requested Danishes for our table and the server had the nerve to exhale as though he was exasperated with us. This we did complain about and were moved to a different section. On Lido deck that same evening my girlfriends and I wanted to enjoy a pitcher of frozen Margaritas, the bartender proceeded to fix it on the rocks and when we told him that we wanted it frozen he literally THREW THE PITCHER into the tub bin behind him telling us LOUDLY "It doesn't come frozen"! The entire cruise our sink and shower were clogged and would overflow easily if we hadn't been careful and patient enough to not let it happen. This was reported to FIRST night of the cruise, and when we left... it still hadn't been fixed. I could go on...and on with complaints and the awful experience of this vacation but as bad as everything was as a whole I'm sure Carnival is aware way before my complaint today and obviously have chosen to do NOTHING. As much as I LOVE Cruise Vacations... IF SENSATION is the only ship sailing... I would NEVER CRUISE AGAIN!! After this Cruise, I'm strongly considering experiencing some of the other lines... I doubt if anything can be a worse experience than being trapped on Sensation for 5 days! I'm so easily satisfied, and I'm careful when having to make complaints especially where people's jobs are concerned. But things were so awful on this trip that I just couldn't let it just slide by. Not to mention that this was my most expensive trip of all if I'm not mistaken, which is another thorn in my side. Other cruises I've been on haven't been PERFECT, but the good always out weighed the bad so much that I didn't mind the other minor things... NOT THIS TIME! Things were so bad that we actually joked about this ship either being where newbies go to train but just not grasping it, or where the staff that are being let go are positioned until they disembark. The highlight and CARNIVAL HOSPITALITY that I've grown to love was consistant with Kirby - Lido Deck Server. He was the ONE person that provided the kind of service, fun, and memorable laughs that I've grown to love since traveling with Carnival. Kirby was ALWAYS quick, easily accessible, made suggestions, remembered our names and what we liked. Yes, Kirby is that stuff that other Great Carnival Staff are made of. Read Less
1 Helpful Vote
Sail Date: April 2018
I wanna be fair, this is a value cruise and I get that and I honestly had a very good time, state rooms are comfortable and where cleaned regularly, casino was fun, spent quite a few bucks in the slots and playing blackjack, the host ... Read More
I wanna be fair, this is a value cruise and I get that and I honestly had a very good time, state rooms are comfortable and where cleaned regularly, casino was fun, spent quite a few bucks in the slots and playing blackjack, the host treated me and the wife with "free drinks" and brought some cookies and a certificate for a bottle of wine to stateroom which I appreciated. Where I always have issues with Carnival and this was our second trip with them, is the food!! Main dining room dinner was fine on the 3 nights we used it, however the food and service at the main dining room for breakfast and brunch was terrible, very slow and almost not edible. Buffett we didn't do, just not our thing however we did try the pizza station which was good and you could get a decent deli sandwich or a fairly taste Guys burger, which had weird limited hours of 12 to 6??? Why? Pool area was always very crowded and the music was so loud!! I avoided it unless we had to walk through, upper decks where nice and the back serenity area was good but man it got crowded fast! (Best spot is forward near the putt putt top deck) Had a great excursion booked through carnival in Cozemel, it was called the elite Champaign catamaran, highly recommend this! Worse part of cruise was getting of the boat, they really screwed this up! You just wait and wait to wait some more, one que to the next, have done other lines that have this down way better! But if you want a short getaway and have a limited budget this is probally a good value, Myself I would try another line or go with one of carnivals newer ships. Read Less
1 Helpful Vote
Sail Date: February 2018
Philp.,Migea l& Kitt in the evening dinning room "Fantacy"., were the best servers . Michaele also served us breakfast He was very attentive !. They made our trip very special. The entertainment was great. The activities ... Read More
Philp.,Migea l& Kitt in the evening dinning room "Fantacy"., were the best servers . Michaele also served us breakfast He was very attentive !. They made our trip very special. The entertainment was great. The activities fun. Lido deck with fabulous food & fun. I can't wait to travel with you again. Casino was a lot of fun. St. Jude benefit was exciting and the dancing was great.High tea was very impressive. Bingo was thrilling and rewarding. Hot tubs were comfortable. The saunas were perfect. The shows were captivating. the comedy club was really good the first night. I must say that the elegant dinning was a favorite. I also enjoyed the towel folding. I looked forward to see what we were getting next. Thank You to all the staff for making it a great time.The excursions were fun and filled with education and entertainment.My friends and I will be back! Read Less
Sail Date: November 2017
What a fantastic cruise. My congratulations to the Celtic Thunder, Rose Tours and Carnival Cruise Lines for the awesome cruise we were on. My mom, who is 87, had a great time meeting all the members of the Celtic Thunder and all the other ... Read More
What a fantastic cruise. My congratulations to the Celtic Thunder, Rose Tours and Carnival Cruise Lines for the awesome cruise we were on. My mom, who is 87, had a great time meeting all the members of the Celtic Thunder and all the other groups that were onboard. My thanks to Barbara from Rose Tours for all of her help before and during the cruise, she managed to get my mom (who is handicapped) and I some of the best seats in the main theater. There was so much entertainment on the ship that we had a hard time getting to all of the shows. We were very happy with all the shows that we did see, which was probably about 90% of the shows. The crew on the Sensation did a fantastic job of cleaning up the ship after the prior cruise passengers who were partying 24 hours a day on their cruise. As always on any Carnival ship the crew was great, the food was very good and disembarkation was the best I had ever seen. I loved the way the members of the Celtic Thunder were always walking around the ship and would always stop to talk or sign an autograph. The guys are awesome gentlemen and truly great people. They have awesome voices and put on great shows. It was a pleasure to meet Elaine from Ireland who works in the merchandising and ticket sales departments, she is another fantastic person. Being a VIFP Platinum member with Carnival, I know what to expect from Carnival and the onboard crew and was not at all disappointed. Awesome from shows Celtic Thunder, well organised concerts and events from Rose Tours and a great staff on Carnival Sensation made this a cruise to remember for a lifetime. Thanks to all involved and I can't wait for the next Celtic Thunder Cruise. Bob Read Less
2 Helpful Votes
Sail Date: September 2017
Our first experience with Carnival will be our last. Our daughter chose this cruise for her beach wedding in Nassau. While I had read a few bad reviews, we thought "it's a cruise, how bad can it be?". How bad? Only good ... Read More
Our first experience with Carnival will be our last. Our daughter chose this cruise for her beach wedding in Nassau. While I had read a few bad reviews, we thought "it's a cruise, how bad can it be?". How bad? Only good things were: smooth embarkation and disembarkation; Stefan the manager on board at Pixels; dining room staff; room steward; Catherine and about 3 other bartenders. THATS IT!! The boat is old-needs to be retired. Room was dirty. Dust on lamps and glass shelves. Carpet was disgusting. Room smelled like mildew. Had a Grand Suite, but grand it was not. Balcony door did not latch properly and the make shift lock they placed at the top did not secure it. Food was horrible. I actually lost eight pounds! Buffet was a joke. Food was dry. Dining room was not any better. Burgers were dry and tasteless. VERY little on board activities , especially for our 23month old granddaughter. Ports were fine, organized. Fairly smooth on and off at each. The boat is small, dirty, old and was actually leaking in places. During the art auction in Kaleidoscope, the roof was dripping. My daughters room had brown water coming from the faucets. Daughters officiant's room had the bathroom floor come up with the towel after a shower. This was the most disastrous experience EVER!! There is still so much that was wrong, but will save that for later. NEVER CRUISE CARNIVAL! SENSATION IS HORRIBLE! Read Less
Carnival Sensation Ratings
Category Editor Member
Cabins 3.5 0.0
Dining 3.5 0.0
Entertainment 3.5 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 2.0 0.0
Service 4.0 0.0
Value For Money 4.5 0.0
Rates 3.0 0.0

Find a Carnival Sensation Cruise