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Sail Date: September 2009
First I will explain why we rated this cruise as low as we did then I provide information concerning the rest of the week. These comments are ours but reflect the feelings of many others we talked to during the week. This was the ... Read More
First I will explain why we rated this cruise as low as we did then I provide information concerning the rest of the week. These comments are ours but reflect the feelings of many others we talked to during the week. This was the worst of 10 cruises on various lines including Carnival for us! As far as our cabin location for this cruise, we had a CAT. 8 midship balcony cabin on the Verandah Deck. The food in the main dinning room was just OK, usually served just warm and you could see where they cut back on the selections and quality. Our main complaint was the noise in the cabin area was to say the least ridiculous!! We have seen on previous cruised where the cabin area was one area where others respected the fact that others may be sleeping and kept the noise level to a minimum, not on this cruise! We are usually fairly easy to please but the cabin was extremely noisy every night to the point that I spoke with guest services several times but nothing was done. The noise in our area usually started about 11pm and lasted until about 2 am, others we talked to had to put up with the noise until at least 4am. The worst part of it was it was not the kids on board making the noise, about 400 on board, but the so called adults who didn't seem to care about anyone but themselves! Several times a couple of cabins down from us two inside cabins and one balcony cabin would block their doors open and actually yell back an forth to each other, what happened to talking? We have never encountered more rude and self centered people in any of our travels! I also noticed that all the entertainment went out of their way to cater to those from Puerto Rico, we and quite a few others actually walked out of the 1st night show due to the comments made by the so called comedian Al Romero especially when he said that when you go to another country you should learn to speak the language and in the case of going to the US that would be Spanish, we left! Due to the above we also have many doubts about going on Carnival again and agree with others that we will NEVER sail out of San Juan again! Now with that said we can get to the good stuff and some recommendations. We flew down the day prior to sailing and stayed at the Sheraton Old San Juan, great location if you are leaving from the Old San Juan terminal. When we got to our room we found that the room had not been cleaned yet and I informed the desk who asked if we wanted to change rooms or have the room cleaned. We told them that cleaning of the room would be Ok and we would be back in a couple of hours. Upon our return nothing had been done to the room and we informed the front desk. They made it right by moving us to an upgraded room with a beautiful view and provided us with breakfast vouchers. Boarding was one of the easiest we have ever had. We took our bags over to the ship, right across the street, about 11:30 and dropped them off with the terminal baggage handlers and proceeded to the check in area. It took us about 5 minutes to get checked in and get a boarding number, when the start boarding they go by group numbers with about 25 in each group. Boarding started about 12:30 and we were on board by 12:40. The cabins would not be ready until 2:00 so we ate lunch, looked around a bit then went to our cabin. Our luggage was waiting for us. As far as the ship is concerned it was very clean inside and out and looked to be very well maintained. Every crew member we ran into greeted us as we went by which gave us the feeling they wanted us on board. Our last Carnival ship was the Carnival Miracle and this ship was pleasantly toned down in both color and decorations. In St Thomas we went to one of our favorite beaches, Sapphire Beach. The beach was still beautiful but they have some sort of legal problems so the restaurant isn't open but you can still rent beach equipment and there is a small snack area at the beach rental desk. The cabs charge by person not by cab in St Thomas with set rates for a given zone, when you go to the taxi stand they will give you the rate for where you want to go, our rate to Sapphire was $12.00 US per person one way. Tuesday we were in Dominica where we had rain off and on so we didn't do much except walk through the market area between rains. That evening was a very good show put on by the cruise staff which was a very high powered, fast moving, recommend going to it. Wednesday we went snorkeling with the sea turtles, we used SHASTA Catamaran Cruises. I would highly recommend this husband and wife company but for their service and the fact that there were only 6 of us on the tour, I think they take a max of about 10. As a point of interest all the ship sponsored snorkeling tours were cancelled due to weather. Our tour went as scheduled after they evaluated the weather and found it to be Ok, the weather was great. The show that night wasn't great but wasn't bad either. Thursday we were in St Lucia and did the Serenity Volcano and Beach Tour with SERENITY VACATIONS 7 TOURS. There were only two of us on the tour with our driver Russell who was great. After the drive to the volcano and a short tour we headed for a 3 hour beach stop at a secluded beach, the beach was beautiful with excellent snorkeling and free beach chairs and umbrellas if you bought lunch. The sandwich was huge so you may want to split one. Upon our return both of the owners greeted and thanked us. Highly recommend SERENITY. That night was another cruise staff show which was also good which I would recommend going to. Friday we were in Antigua and went to Jolly Beach. Jolly beach is open but the CASTAWAYS is closed for renovations but there are folks there to rent beach chairs and umbrellas. There was also a portable snack bar and drink bar set up so if you want something to eat or drink it is available, along with portable restrooms. I believe I saw a sigh that CASTAWAYS is reopening in November. Another beautiful beach! Cab fare is by the cab so with 4 of us the fare was $6.00 US per person one way. The show with Rand Woodbury was just OK. Saturday we were in St Kitts and just took the Sugar Train from the ship. If you want to get a look at the entire island, 2/3 by train and 1/3 by bus this was a good way to do it. The people on the train and bus really tried to please their customers. That night was a show formed from passengers who were selected earlier in the week at the karaoke bar, they actually put on a fairly good show. During the cruise we also notice that shorts on both men and women were allowed in the dinning room for the evening meals, including the formal nights, where was the dress code? One very positive aspect of our cruise was our waiter, Dennis, and our busboy, Norman, who were a joy to be with the entire week. Debarkation was very easy, for us. I did realize a potential problem Thursday evening when we did not have any debarkation paper work or CARNIVAL CAPERS left in our cabin by our steward. I check with the Service Desk Friday morning and they said we should have had paperwork left for us to fill out concerning our flight times. They asked when our flight was, ours was 12 noon, and gave us a debarkation number of 2 and was told ignore any other number placed in our cabin. That night we found a #14 in our cabin along with a Spanish Customs Form which would have been a real problem for us. During the debarkation talk given by the cruise director Lenny he had those with early flights stay after the talk for special directions. Those directions were to meet in the lounge at 8:15 and we would be the first to debark, prior to the general announcement. We were off the ship, picked up our luggage, went through customs, in a cab, and through airport security by 9:00. One thing which was not discussed during the debarkation talk was the need to go through agricultural screening at the airport prior to trying to check in at your airline. The agricultural inspection sticker must be all your bags before you can check in for your flight. No one really says anything about this requirement until you are at the airline check in counter, if you haven't don it you have to leave the airline check in desk, get in the agricultural inspection line, get inspected then get back in the airline check in line! Read Less
Sail Date: November 2009
My review starts from the booking process. The cruise was a birthday surprise from my sister, I live in Edinburgh Scotland and she has lived in Maryland for 21 years. As a surprise I in turn tried to upgrade the stateroom from a balcony to ... Read More
My review starts from the booking process. The cruise was a birthday surprise from my sister, I live in Edinburgh Scotland and she has lived in Maryland for 21 years. As a surprise I in turn tried to upgrade the stateroom from a balcony to a grade 11 suite, (this also gave us VIP status), which featured in the brochure and on line, but as my sis was main name lead on the booking I was told could not do this. I eventually had to tell my sis who paid until I gave her the money !! surprise I think not. Upon checking in to the `guest reception` and then proceeding to the stateroom, I thought the cabin was nice until I came from the hallway into the stateroom. Eeks!, the place was nothing like the picture in the brochure. Basically it was like an ordinary stateroom with about 3` longer balcony. We had to move the marble top coffee table to get to the chest of drawers and safe.... You could only swing a cat in the cabin. and was certainly not worth the $400 upgrade. When I complained to the guests desk they informed me they had no other cabins, they couldnt change us or upgrade as they cant change a reservation `on board`. They sail full. I have worked numerous years in hotels ie Sheraton,Hilton in the UK, I know all the explanations.. (What would happen if someones cabin was flooded,through maybe a lea in the bathroom or a ceiling tile become loose The bathroom was adequate but we realised that the shower tended to leak from possibly where the seal around it didnt work. (Too late to complain) and there appeared to be an unpleasant smell from the toilet itself. The wardrobe doors kept sliding all night and eventually we had to `wedge` it closed with a piece of card. (May I suggest a hook and eye catch at the top of each door) The steward was very nice and friendly. mornings Nearer the end of the cruise the balcony seemed to be wet and dirty in the mornings and discovered when the staff cleaned the stateroom above balcony all the water would run over the side. At one point I could write my name on the glass it was that dirty. On the last sea day, the Saturday, I noticed the balcony door was not closing properly and realised that the `loud aircon` was in fact the sound of the sea, because as I pulled the door closer to the inside the noise disipated which bought me to the conclusion that the salt air had perished the rubber seal. The constant sound of the engine racing at 27knots through turbulent waters didnt help. Everything seemed to rattle in the room. I have to say the restaraunt staff were superb, had it not been for our nightly meet up it would have been a nightmare. The toilets in the public areas were not always clean and the lido desk was so wet thatI know of 2 people who were hurt through the lack of mopping up. The waterslide was out of action. Every day there seemed to be a pool out of action for maintenance. We noticed that the walking areas were sandy and the hull on the top walkways were dirty as well. We were told it was probably because of the storm the week before! This ship was a `sailing` disaster in my mind and should never have set sail. Other guests mentioned that there was not very much to do on board during the day. Where is the shuffle boards, the ballroom dance classes, pub quizzes,and not much to do when in port either (on board) Carnival pressume we all go on trips. It was like a ghost ship a Mary Celeste. If I didnt know any better I certainly wouldnt go on a cruise again (my sister has been on RCC, NCL and a couple of others) and certainly after this experience will NOT be booking with CARNIVAL AT ALL. I hope a lot of people read this and take my word for it because I flew all the way from Scotland to be so so disappointed greatly. I probably could tell you more but I dont think I could sqay anything positive about this cruise line. Read Less
Sail Date: December 2009
OK it's not fair to compare The Carnival Miracle with the Celebrity Solstice and HAL's Amsterdam but that is what we just did. We sailed a TA on the Solstice then onto the Miracle then finished up on the Amsterdam for an Xmas-New ... Read More
OK it's not fair to compare The Carnival Miracle with the Celebrity Solstice and HAL's Amsterdam but that is what we just did. We sailed a TA on the Solstice then onto the Miracle then finished up on the Amsterdam for an Xmas-New Years Panama Canal. The Miracle is truly the ugliest thing afloat. The only nice place was our cabin. Clean neat tidy. Not words you could use to describe any other place on the ship. One could barely find the Xmas decoration due to all of the ugly tacky stuff everywhere. Ugly filthy dirty I could go on and on. Staff the could seem to care less. What the hell is up with the roof over the pool. Poured rain several times during the cruise. People got wet and they never closed it. Truly seemed as if the staff could care less about the guests on board. Food was so so. Ok for the most part in the dining room. Though, broccoli seemed to be the only vegetable. The Lido was so filthy I wouldn't eat there. Tables were never cleaned inside or outside. Filth all over the floors. The floors on the Solstice were clean enough to eat off!!! The staff Dancers and singers were very good but the other shows were just OK. Smoking in most of the lounges made it impossible to enjoy them. For the most part spent most of the time in the cabin when not ashore. Even the balcony was not useable due to smokers next door. First and last time on Carnival. Read Less
Sail Date: December 2009
I think the other reviewers hit the biggest issues that plagued this cruise so I won't continue to drive those nails into the Dream coffin. And I realize that some of the issues are quite subjective such as the average patron age ... Read More
I think the other reviewers hit the biggest issues that plagued this cruise so I won't continue to drive those nails into the Dream coffin. And I realize that some of the issues are quite subjective such as the average patron age (70+) and the extreme rudeness of a significant portion of them. However, on a technical/objective front, the Dream staff really must have had their work cut out for them since there was mass confusion right from embarkation (everybody stood around the Atrium clogging the way to the elevators and no signs or staff telling people where to go/what to do) Later we found out there were a couple of young staff with 'help' shirts on but I didn't see them and if I did, would I have known why there were there? The design of the Lido buffet restaurant was atrocious. We already heard how patrons got their hot and cold drinks but what wasn't mentioned is that their placement is such that it caused huge choke points in the main aisle ways and around the dinner lines. To further add congestion and confustion were the millieu of staff with push carts trying to navigate these choke points at peak times, and being very frustrated with people in their way. The designer should get a D- minus for not only the layout of this desk but all the public areas. We're in our early 40s so the entertainment was so so. Sure the R rated sessions were a little raunchy but if you were offended, why didn't you just go to the PG rated shows? And FunDude?! You were an odd curiousity the first time with your squeakyness, but seriously, stay off the stage. The singing was fine but the dancing was hohum. Several dancers not completing their movements and most of the time were out of sync. I've seen better at our local country theatres. The food was alright, but the restaurant food was less than the stellar meals we were lead to belive they'd be. And the portions were puny! At first we were kind of shocked that people were ordering several appetizers and entrees but now we know why! And the fresh fruit? Sour oranges (from a Florida port no less) no bananas halfway through the cruise, seemed like the end of the cruise was filled with fruit puree at the buffet. The dinner rolls served on the last 3 days were definitely several days old but the cinnamon and croisant rolls at breakfast were fresh daily. Debarkation was like being a guest on a hideaway bed and the owner shook and tilted the bed, telling us to get out. It was THAT FAST! Felt the love, not. And, don't even get me started on San Juan. One would think that in today's age, those pier artifacts could've/should've been added to the port simulator for docking trials. Here's an objective situation for you. We signed up for the Kennedy Space Center debarkation tour with airport transfer on the 2nd day at sea. We looked up what it would cost to do such a tour and a shuttle separately and felt that the onboard price was very very compelling so we asked once by phone then once again at the shore excursion desk if the price was correct? Yes it is we were told both times so we signed up. 2 days later we got a call saying our tickets were being refunded because the price was wrong in their published guide and on the TV and that there's nothing anyone can do, not even give a discount for our inconvenience, nothing. 2 days later we still want to go so we sign up and the morning of the debarkation we were informed that they would honour a 50% discount to everyone who signed up. (which brings us back to the original purchased price) So several days of frustration with the same end result.... Overall, unless you were a Gators fan (pre-empted the big screen movies) or just wanted everyone to leave you alone and sun out on the deck and didn't care for the subtle pamperings that 99% of our friends told us we'd experience on a Carnival cruise, you'd rate most likely had a good time. We did not. Read Less
Sail Date: June 2010
Well, we're probably the "odd couple" but we were very, very disappointed with this particular cruise. We prefer the casual mode of travel. After years of professional life it's nice to be able to kick back and travel ... Read More
Well, we're probably the "odd couple" but we were very, very disappointed with this particular cruise. We prefer the casual mode of travel. After years of professional life it's nice to be able to kick back and travel light. However, on the Glory, this proved more of a challenge than a comfort. We usually enjoy meals on the Lido deck but, from our experience of this trip, the food offered on the Lido deck was colorful but, for the most part, lacked flavor. Plates were dirty and had encrusted food on them. When I brought these concerns to the Food and Beverage Manager's attention his response was a "public faced" apology...blah, blah, blah....he never addressed or corrected the problem. Found the design of the ship to be not too "user friendly"...all in all, think it's the last Carnival has seen of us...they don't ever recognize the ADA (Americans with Disabilities Act) the only service animals permitted are for the visually impaired...ho hum.... Carnival nor any other cruise line is obligated to honor the ADA since they are not registered in the USA...BUT - their primary market is from the USA. Found it very interesting also that Carnival now no longer presents "Adult" shows in the theater but, rather, has now put them in club venues where from our perspective, it is implied that you should buy drinks to enjoy the shows. Found guest services less than helpful on the Glory. However, our hats are off to Jorge, the Cruise Director!   Read Less
1 Helpful Vote
Sail Date: July 2010
After a year of detailed planning, our family embarked on a 50th wedding anniversary cruise aboard the Carnival Pride. The cruise departed from the Port of Baltimore on July 18, 2010, with scheduled stops at Grand Turk, Half Moon Cay, and ... Read More
After a year of detailed planning, our family embarked on a 50th wedding anniversary cruise aboard the Carnival Pride. The cruise departed from the Port of Baltimore on July 18, 2010, with scheduled stops at Grand Turk, Half Moon Cay, and Freeport, Bahamas. The cruise was a wonderful family bonding experience and a great opportunity for family members to reconnect with others living some distance away. This alone was well worth the expense of the voyage. The convenience and efficiency of the Port of Baltimore operations was also an unexpected pleasure. I only wish the same could be said of the Carnival Pride and much of her crew. In the opinion of this nine time cruiser, the Pride is clearly showing her age and this elderly ship is in great need of updating and renovation. Her crew is in dire need of rejuvenation or replacement. One major area in need of prompt attention, the Security Department, and numerous other relatively minor inconveniences, seriously detracted from the potential of a fun experience. I had heard unconfirmed rumors that Carnival ships did not live up to the standards of other lines but I relented, upon perhaps mistaken advice of my travel consultant, and booked the family celebration on the Pride. The most compelling reasons for booking the Pride was the convenience of the Baltimore departure and a seven day cruise length that went somewhere other than Bermuda. Unfortunately, this trip on the Carnival Pride was clearly the worst experience of all my other eight cruises, including wonderful voyages aboard two other ships that are "World's Leading Cruise Lines" affiliates of Carnival. A more appropriate name for the Carnival Pride would be the Carnival Embarrassment. The fact that this voyage basically became the cruise to nowhere reportedly because of the threat posed by Tropical Storm Bonnie did not increase my dissatisfactions. I have experienced itinerary changes due to weather problems on prior cruises without complaint. Additionally, I've always found on previous cruises, that the ship amenities are the focus of the voyage, not the destination ports. Sadly the Pride and her crew did not live up to previous cruise experiences. I have compiled a list of 21 areas of irritation which I experienced aboard the Pride which I shared separately with Carnival. The following is a summary of some of the dissatisfactions: 1. Cleanliness and operations of the Lido/Mermaid Grill food areas were unsatisfactory and the table bussing operation there was completely inefficient. During the busiest meal times, dirty tables went uncleaned for extended periods of time while diners searched for an open table. The busing staff was basically absent. Equipment at the Lido Grill was also a problem as at least one juice/water station was out of operation during each meal and the ice machines were usually out of ice. Additionally, on all my other cruises, at restaurants similar to the Lido Grill, wait staff delivered water, juice and coffee to diners at their table. The Pride does not do this though such service would have eliminated one of the problems discussed in the next item below. Also, Ice cream is available 24 hours a day but after about 11 PM, there were usually no cones nor clean dishes and utensils to use at the ice cream dispensers. 2. The food stations layouts in the Lido Grill buffet area are inefficient requiring passengers to visit a minimum of three stations to obtain a complete meal. Then passengers with trays of food were forced to cross thru lines of other passengers awaiting service leading to confusion and frequent accidents. Though more time consuming, taking breakfast and lunch in the main dining room is a far better experience that the Lido/Mermaid Grill. 3. The food in the Lido Grill, and to a lesser extent the Normandie Restaurant, looked tired and aged, far below the appetizing presentation standards of other cruise lines. 4. Many of the bar and wait staff crew members' proficiency in English was sadly lacking. This apparently contributed to the generally inhospitable demeanor of the bar staff. 5. Special requests were often not fulfilled. As an example, three of the suites assigned to my family were adjoining. As soon as we boarded ship, a request was made to open the balcony separators so the family could gather on an elongated balcony. One divider was opened but when asked why the second one wasn't the maintenance crew reported that they were out of clips to secure the open divider. Perhaps innovation such as tying it open with a rope could have taken care of this issue. But not by the Carnival Pride crew. 6. David's restaurant featured exquisite food and impeccable service and is well worth the extra fee. But don't do so with a group of more than 6 people as they can't guarantee that your group will sit together and the maitre d' wouldn't lift a finger to accommodate us. In fact, I was called a liar, without justification, by the head person. I didn't know I was supposed to pay extra to be insulted. Another dissatisfier is that the red glass dome covering the restaurant and the blinding early evening sun make the restaurant too hot and uncomfortable for an enjoyable meal. Then, to sit in front of a totally nude statue of David with young family members present is not my idea of a wholesome family experience. David's Steak House is a good idea poorly executed. 7. Everywhere you looked, Carnival nickel and dimed the passengers. For example, at the Lido Grill breakfast buffet lines you can take anything you want on your own except bacon and sausages which were served by crew to insure only two pieces of each were allowed. Additionally, two family members participated as "Carnival Legends" in the last night's show. As a gift for their performance they were promised a "free drink" by the Cruise Director. Turns out that the certificate was limited to $5.25 each and the minimum price for any drink other than beer was about $7.95. So the free drink cost them about $1.70 each. 8. I paid $35 in advance to celebrate one family member's birthday. Don't waste your money doing this. The "celebration" consisted of one small door streamer with generic "happy birthday" card hanging off it (not personalized as on other ships which provide free decorations) and two glittery streamers strung across the suite. Next time I'll go into any party store, spend $5 and get a lot more celebrating. 9. Information provided to passengers was not up to the standards I've experienced on all other cruises. For example, the ship's deck layout pocket guide was not found in the stateroom upon arrival as has been my prior experiences. After spending a couple of days learning the floor plan on my own, I discovered pocket guides lying on a bar counter. The weather forecast broadcast on stateroom television is a one line text narrative and only updated at 9 A.M. and 4 P.M. daily. The daily "Fun Times" seems to be mostly canned information about activities aboard ship which appear to be repeated daily. Fun Times doesn't provide much new news such as ship's current location, speed, distance traveled since origination, overnight course, weather at expected next port, world news headlines, and tender operations at ports of call. And almost anytime you heard the beep of the ship's public address system you could expect to hear only one of two things; either bad news/apologies from the Captain about an itinerary change or a promotional announcement of the start of yet another bingo game. 10. Shipboard entertainment, except for the Pride professional singers and dancers, was sub-standard unless you loved endless bingo promotions and games, casino gambling, and karaoke. In fairness, the shows featuring the Pride professional singers and dancers were excellent and their "Wonderful World" show was especially terrific. The remainder of the prime show time entertainment was very ordinary, with overemphasis on comedians. In addition to the extraordinarily high cost of the "on-demand" pay per view movies in staterooms, the limited selections were generally outdated. Most have long since left on-demand pay per view schedules of stateside TV outlets and are often now shown on free TV. And speaking of TV, in the absence of any other prominent news outlets on the ship, it was hoped that the stateroom TV channels could provide meaningful updates. However, the network TV shown on this Baltimore based ship emanated from Denver and featured relatively meaningless news and weather reports. Broadcasts of east coast stations would have been more appropriate. But my most serious dissatisfaction was caused by the incompetence and lack of effort on the part of the Pride's Security Department. The non-professionalism and refusal to investigate illegal activity on the part of the Pride's Security Department should be an embarrassment to the entire cruise line. Heads should roll! My 15 year old granddaughter had two terrible experiences in dealing with the Security Department which is obviously only interested in protecting Carnival Pride property but not really interested in passenger safety and security. Both involved activities related to the teen Club 02. First, at Half Moon Cay a group of Club 02 girl friends had huddled near the beach. A teen aged male threw a rock at the group of girls and hit my granddaughter on the forehead, just above the right eye. This is my granddaughter who has undergone extensive high technology tests (e.g. MRI, CAT scan) during the last six months to help resolve a yet not fully diagnosed brain disorder. The Security Department at Half Moon Cay was notified and merely treated her open head wound with alcohol (not a logical treatment for an open wound) but refused to pursue the rock thrower though many of the girls in the group knew his first name and indicated that he had attended several sanctioned Club 02 activities. A mere review of the security photos taken at boarding of teen aged boys and/or Club 02 registrants would have easily identified the rock thrower. Security refused to take any follow up action. The second incident was equally outrageous. On the last night of the cruise (Saturday) a late night event was held at Club 02. About 1 A.M., my granddaughter put her purse on a table for a moment to sign the back of a Club 02 tee shirt of one of her new friends. In an instance her purse was picked up by two young males who ran from Club 02 with the purse, containing an expensive camera and my granddaughter's ship's ID card. Several Club 02 youths chased after the thieves but eventually lost them. They felt certain they could recognize the thieves from ships photos. My granddaughter immediately reported this incident to the Club 02 counselor who promptly called Pride Security. The Security personnel took her to the security office where she was questioned for almost 2 hours and eventually only offered a new ship's ID card. Security indicated that there was no investigating that they could do as they had to prepare the ship for docking in Baltimore the following morning. Her parents visited the Security Department early the following morning and were again told that there was no investigation possible. Again all that would have been required was a photo data base search which any legitimate security department would have done. But not on the Carnival Pride. The purse and camera, with irreplaceable photo memories, were not recovered. It is obvious to me that passenger safety and security is not a function recognized by the Carnival Pride Security Department. These major security issues and the numerous other dissatisfiers detracted for a wonderful family bonding experience. I shall not quickly forget these matters nor forgive Carnival Cruise Lines for detracting from this wonderful family gathering through their incompetence, even if they did not knowingly do so. Despite the forwarding of this critique to Carnival, all I and my travel agency, Travel HQ, received was a meaningless, innocuous apology from a Carnival Cruise Lines "Guest Care" representative which didn't address the issues. I was also disappointed in the obvious ineffectiveness of Travel HQ officials in their reported attempts to redress my complaints. I would suggest any potential clients consider using agencies that have greater influence with cruise lines than Travel HQ. Read Less
Sail Date: September 2010
My wife and I sailed on the Carnival Pride from Baltimore 9/19/10 in Cabin 7251. We are very experienced travelers, sailing on many cruise lines several times per year for the last 15 years. We found the Pride, by far, to be the worst ... Read More
My wife and I sailed on the Carnival Pride from Baltimore 9/19/10 in Cabin 7251. We are very experienced travelers, sailing on many cruise lines several times per year for the last 15 years. We found the Pride, by far, to be the worst experience we have had. Both the services and the management were unbelievably bad. The trip started with a 3 hour delay. We waited over 2 hours to check in, were then assigned to a seat area (with not enough seats). Everyone then got into a 1 hour line for a bottle of water and a sandwich. Shortly thereafter they ran out of the food and NO MORE WAS SUPPLIED! Little did we know it would only get worse during the week! We boarded the Pride and made our way to the cabin, with no guides for help as has always been the case before. One of our big problems was that the cabin was dirty and not tidy. Service and cleaning during the week was spotty at best. Our cabin steward Nelson was elusive and never answered his phone. We paid for a cabin with a view, but we got a cabin with dirty windows and balcony furniture so dirty we could not and would not sit on them. A very sticky spill was on the desk counter and was not cleaned all week. The phone programming, such as the "wake up call" button, did not work. The TV remote also did not work but was replaced on the second day, after I complained at reception. Dining was still another problem. We were constantly rushed at dinner and loud intrusive music with dancing in the aisles was played during dessert ruining the meals. The Maitre d' only came to our table once, and that was to inquire why there was no one at our table Tuesday night (we were at David's, the specialty restaurant). Entertainment is always a favorite for us on a cruise, but not on the Pride. It was a major safety issue! The volume at the shows was not just loud; it was so high that I am sure Carnival will eventually have law suits due to hearing damage. And it was impossible to get from the dining room to the Taj Mahal or Butterflies Lounge without going through the irritatingly loud, crowded and smoke-filled casino. We did find a lounge piano player. She played light classical music and because we could not go to the shows, we started enjoying her nightly. However, once again everything went sour since she was assigned to lounges where the bartenders constantly crushed ice, made smoothies with blenders and talked loudly with other patrons. She also had to try to play over the screaming announcements from the Cruise Director, Felipe! So we thought at least we could enjoy the shore excursions that we bought online. Well, think again. We had to leave the ship at 7:15 am for a 7 hour excursion to NASA, but no hot breakfast was available until 7:00 am. The Sunward "guides" on the NASA trip were poor or did not exist and left people at spots with no information as to where one should go next or how to get back to the main center for the bus back to the ship (my wife and I almost missed the last bus back)! My kayaking trip in Nassau was canceled with no reason given and I had to spend most of the day on the ship! And I could not even find a good book to read in the "library," since only 200 books were provided for 2600 people. Finally, the Debarkation Lecture was the most entertaining, but least informative program of its kind that my wife has ever attended. Felipe spent so much time making stupid jokes that he neglected to give even the most basic information. He fooled around for so long that he literally flipped through the last few slides (which contained all the pertinent debarkation information) in the last two minutes, so fast that it was impossible for my wife, who was taking notes, to read all the details. And, being a retired librarian, she is indeed a fast reader! Read Less
Sail Date: August 2011
Having sailed exclusively with Princess, we had no knowledge of what to expect with Carnival. Having some familiarity with New Orleans, our expectations about the port were minimal to begin with. The line a quarter mile long in 90 degree ... Read More
Having sailed exclusively with Princess, we had no knowledge of what to expect with Carnival. Having some familiarity with New Orleans, our expectations about the port were minimal to begin with. The line a quarter mile long in 90 degree weather at the port was no surprise. Having endured the embarkation process, we then had to deal with a cabin lacking cooled air. The room was stifling. But foul odors similar to that of a sewage treatment facility were pouring out of the ceiling vent. (Be aware: the rooms do not have thermostats! Air is divided throughout the ship in four zones. One zone may be cooler than another. You control the air flow in the room by opening or closing the vent in the ceiling. Whatever the temperature is of the air coming through the vent is what you get.) We were moved to another room, this one directly above the bandstand in the casino. The noise from the bandstand in the afternoon and evening was akin to sleeping on the bandstand itself. But they did furnish us earplugs! When's the last time your stateroom came with earplugs?? And why would you have a bandstand in a casino? Thanks to Hurricane Irene, Carnival decided to divert from the Bahamas and travel to two alternate destinations: Cozumel and Progreso, Mexico. Cozumel is Cozumel. The cruise ship industry has ruined the island and while one would think the tax revenues from the increased sales would somehow translate into improved civil works on the island it's just the reverse. Evidently the profits being realized by the increased tourism is finding its way into other pockets; they're certainly not helping the citizenry in any way. But Progreso, Mexico is a virtual military or militia zone. Members of our group took a jeep tour to Medira and had to pass through 8 militia check points. The 4-hour tour became 6 hours. Other members of our group went to the beach. Vendors actually chased them into the ocean trying to sell them hammocks!! The "shopping center" in Progreso is nothing more than an open, tent covered flea market on a gravel parking lot. And the flea market is enclosed in masonry block walled compound with broken glass atop the walls to slow down thieves. How anyone could think Progreso is an alternative to any stop in the Bahamas is beyond us. The help staff in the buffet restaurant is nothing more than bus boys. They only clear tables. They do not offer to get coffee or other beverages. And the soft drink islands in the buffet restaurant are usually in some state of disrepair. You have to circulate through numerous lines to put together a meal and by the time you've navigated all of the lines, your food is either cold or warm as the case may be. If you decide to have breakfast in the dining rooms, you'll enjoy it if you only want one glass of orange juice. Evidently it's a commodity. If you enjoy dancing in smoke filled spaces, you'll thoroughly enjoy the Hollywood Disco Dance hall. The best part of the cruise was the self-assist debarkation. We couldn't wait to get off that ship and when the gang plank opened at 7 a.m. we were among the first passengers to go screaming off of the cruise from hell. We've been on our first and last Carnival cruise: all on the same voyage! Read Less
Sail Date: January 2012
The Carnival Spirit cured of us any desire to consider Carnival for another cruise. We will never sail Carnival again. The embarkation was horrible. We were sailing in a suite, giving us "priority embarkation." There was ... Read More
The Carnival Spirit cured of us any desire to consider Carnival for another cruise. We will never sail Carnival again. The embarkation was horrible. We were sailing in a suite, giving us "priority embarkation." There was nothing priority in our 1-1/2 hour wait in numerous lines -- you would just get done with one line and there would be another hidden around the corner. We had several issues with the cabin itself (although the cabin, itself, was good). We pressed the button for Room Steward on the telephone, which was answered by Guest Services -- not the Cabin Steward. We left messages several times. We never saw the Cabin Steward until after we had dinner that night, when she appeared to give us the "rules" and reprimanded us for calling Guest Services (not what we were trying to do). One of our complaints was the extreme noise generated by the exhaust fan in the dressing area. We named it our "747." The noise was enough that we could not listen to TV without turning the volume way up. Conversation was a challenge, especially for my husband who is hard of hearing. We were told that they couldn't do anything. Either it would be loud or the bathroom would stink. We suffered through this for several days, then decided to put a piece of paper (it would hold a book if you kept the pages together) over the vent. They were right. We soon noticed the smell of mold coming from the bathroom. We alternated between noise and stink for the rest of the cruise. We found the art in the room to be very offensive (close to child pornography). The late sail away seems totally unnecessary. We had just sailed on a 28-day cruise in November. The ship (Princess) loaded everything and got underway on time (4:00 p.m.). All Carnival could keep saying was, "we have to load provisions for "15 DAYS.'" I don't know how many time we heard that refrain. They were still loading luggage at 10:00 that night. Very poorly organized or incompetent (you pick). The staff in general didn't seem to give a damn. Our waiters in the dining room served our needs, but didn't put any personality into it. We could not find any Lido staff that seemed to enjoy their jobs, or even care about anything. The only staff member we could find that had a consistent smile on his face was the "ice cream man" on the pool deck in the afternoon. It was such a change that he was quite noticeable. Activities were a farce. Didn't Carnival know that we would be spending 9 days at sea on this cruise. If you wanted to gamble or play bingo, you probably could find something to do. We are trivia people and can normally find trivia that is fun and challenging. We tried a few trivia games that were neither. Again, the staff didn't seem to be enjoying their jobs at all. The trivia carried on from one day to the next, so if you missed the first day, you were woefully behind. The activities staff had the option of choosing which questions they gave each team. The first trivia marathon was run by a staff member from Brooklyn, choosing what it seemed were quite easy questions for the team from Brooklyn. After a couple days, she was called on it and came up with a random method to select questions. The second trivia marathon was the same -- staff selection of questions for teams. There were certainly not enough activities for 9 days at sea. We built a boat to enter in the boat building contest. This contest was to be judged on creativity, sea-worthiness, and carrying capacity. One of the boats was very creative and you could tell the builder spent much time and detail on construction. In the end, the only thing the boats were judged on was carrying capacity. We won because ours was big and carried a lot; it certainly was not the most creative or the most attractive. We received a bottle of champagne and were told we would get our trophy later (we're still waiting for our "ship on a stick"). The production shows were good; fly-on entertainment was hit and miss. Most was mediocre at best. Our major complaint was Medical and Guest Services. I came down with Shingles on the second day at sea. At the time we didn't know what it was and went to Medical to get bandages and Hydro-cortisone cream to treat it. That didn't help and by the next day knew we needed to seek medical attention. Medical was "Closed Due to a Medical Emergency." We thought this would be short-term, but after two days it was still closed. We tried many avenues to get their attention. We called (they MIGHT open the next day), we banged on the door (no one answered most times). We did get someone (an RN in scrubs) to come to the door once, who took our cabin number and assured us they would get in touch with us and would find us even if we were not in our cabin. We are still waiting for that call-back. My husband went to Guest Services and asked if they could help us locate a doctor on shore so I could get medical treatment. Their answer was, "No." Some time after that I went to Guest Services and complained that I didn't think I was getting good service as a guest. The man at the desk basically told me that I shouldn't be so selfish; they were "trying to save a life down there." I fully understood that, just did not understand how it could take the entire medical staff's full time attention to care for a patient. The only response I ever got from Guest Services was "they're trying to save a life down there." After hearing that refrain several times, I left the desk in tears of pain and frustration. Never once was I asked for my cabin number, name, or medical problem. The Shingles continued to get painfully worse and spread, so we were forced to cancel all our plans for Honolulu and seek medical attention on our own. I was examined in the Emergency Room at Queen Emma's hospital in Honolulu; diagnosed with Shingles, given prescription pain meds, and started the prescribed treatment. I can't say enough about the staff at Queen Emma's. On our way back from Hawaii, I went to Guest Services and asked for the name of the head of Customer Service in Miami. That was a difficult question; they told me they didn't have a name. But it did seem to get their attention. I was called by two supervisors and a manager of Guest Services but, as I told them, it was too late for them to do anything at that point. I have contacted Miami and have not, to date, had any response. We will update this post when we receive a reply from them. Disembarkation was, as we should have anticipated, a disaster. We were late starting the disembarkation, there was no enforced organization. They told people to wait elsewhere for their numbers to be called, but did nothing to clear the disembarkation area of people standing around waiting. Once they did start to call numbers, no one was checking who got in the horrendous line to get off. People with high disembarkation numbers were getting off before those who had low numbers because of early flights. I know one couple almost missed their flight because they had chosen to carry their luggage off with them (should have been the first ones off); but the ship never announced "carry-off passengers" to disembark. We will not cruise Carnival again, and we will not recommend it to anyone. They just don't seem to be able to get their act together and, even worse, they don't seem to care. Read Less
1 Helpful Vote
Sail Date: October 2012
This cruise was a gift from my husband for my 60th birthday. I had to work 18 months to be able to accumulate enough vacation time to go on this trip. Our first problem was with Air France, that lost our bags when we arrived in Barcelona. ... Read More
This cruise was a gift from my husband for my 60th birthday. I had to work 18 months to be able to accumulate enough vacation time to go on this trip. Our first problem was with Air France, that lost our bags when we arrived in Barcelona. After our arrival on the ship, we were told by Jan not to worry about our bags, that Carnival would be responsible for finding out bags. Three days later our bags arrived, so first of all I want to thank Jan for all of his attention and help on this matter. We paid for 12 days of cruising, 9 at ports and 3 "fun days" at the sea. At the end we had 5 days at ports and 7 "fun days" at sea. Fun day at the sea means 4,000 people in the ship spending money in beverage, Casino, store... good deal for Carnival, not for us. The sheets and ice buckets were never changed voluntarily. You had to ask for this to be done for anyone to come to your room to do it. During our cruise departure from Barcelona, all of the announcements were made only in Spanish and Russian, even though the ship was leaving from a spanish-speaking country and the ship is registered in Panama. A lot of the spanish-speaking cruisers were very upset because they could not understand any of the announcements. When the two days in Venice were cancelled, everyone on the ship was outraged, and even though Captain Stefano Battinelli should have made an appearance to speak to the public, he only sent out his assistants to do the explaining. The compensation for the days lost at sea was only removal of the port charges from everyone's account, which is nothing compared to the amount people spent on the trip. If it was true that we could not dock at specific ports due to inclement weather, we should have been offered alternate ports to dock at. A lot of the entertainment on the ship was completely useless. The water slides and pools were all very nice, but who is going to go swimming in Europe in October. Carnival and its Captain Stefano Battinelli ruined the vacation of almost 4000 passengers. Read Less
Sail Date: November 2012
Seasoned cruiser will just wait to see if things improve. This one has left a bad taste in my mouth in more than one way. We will get back to this a little later. New name for Splendor the name is "Splendor-geddon" . ... Read More
Seasoned cruiser will just wait to see if things improve. This one has left a bad taste in my mouth in more than one way. We will get back to this a little later. New name for Splendor the name is "Splendor-geddon" . Don't worry now! You can handle this! Everyone likes to blame someone. It makes it easier to have someone to blame, this time this is a fact. Every cruise has its hick-ups just going to the right person can make it better. This time it didn't work, it got worse. I have been on the Splendor 6 times now and was to stay on board for our 2nd 7 day cruise to make it a B2B cruise. Couldn't take it anymore, and had to get off. The food was too salty and I was afraid for my health. I ain't apologizin' to no one, here it goes. The food came to the dining table with too much salt. I did tell the server about this. Service was very bad on this night, I even asked for a low sodium menu for the next night. This was on the formal night. I couldn't eat in the main dining room, because it was so late before we were seated at anytime dinning. I asked them to bring it to the lido. The Officer was nice and brought it to the lido. Still salty and I couldn't eat this. We will come back to the "anytime dinning" using their rules I mean to whatever suits them, that is. The table seating covers were so dirty that I could not sit at the tables, for I did not want to get my suit dirty. It was very unsanitary. The old saying, "all dressed up and nowhere to go". This is how I felt. This ain't over, Splendor-geddon ! Not by a long shot! We just have to see if things improve. Carnival Splendor Dress Code: Casual attire is the order of the day. However, there is a dress code at night. On cruise casual evenings, men are encouraged to wear slacks, khakis, jeans or long dress shorts and collared sport shirts. Casual dresses, skirts, pants and tops, Capris, dress shorts and jeans are fine for the ladies. Not permitted in the dining room on cruise casual nights: flip-flops, bathing suit attire, cut-offs or sleeveless shirts, and ball caps for men. On cruise elegant nights, men should wear dress slacks and shirts, and sport coats are recommended. Women should pack cocktail dresses, pantsuits or fine skirts. Expressly not permitted are T-shirts, sportswear and baseball hats. None of the ship staff were willing to adhere to their policy. So here it goes.. One of the recurring complaints we heard from Carnival loyalists was the failure of many passengers to adhere to a dress code on more formal nights. It's a valid complaint. In all probability the figure is, one-third of the diners at our early-seating dinner on one cruise elegant night were dressed inappropriately many wearing sports jerseys shorts, and ball caps. I, of all people, do enjoy getting dressed up, but I agree with those who complained: It's time to raise the bar. I really did appreciate the room service they worked hard and we had the best service. Without a doubt' this was the worst cruise I have been on. We did not get what we paid for by a long shot. Read Less
Sail Date: November 2013
My wife and I went on this cruise because we were celebrating our 52nd anniversary and my wife being cancer free for 5 yrs. We were led to believe this would be a quiet and relaxing cruise. It was a disaster, it appeared that half the ... Read More
My wife and I went on this cruise because we were celebrating our 52nd anniversary and my wife being cancer free for 5 yrs. We were led to believe this would be a quiet and relaxing cruise. It was a disaster, it appeared that half the passengers were unsupervised tweens and teens. They ran thru the halls at all hours of the day and night, swearing and yelling, they took room service cards off cabin doors so your food was not delivered in the morning, we received phone calls during the middle of the night only to hear kids laugh and hang up. They would get on elevators and push all the buttons. They would jump in front of you in food lines. Neither their parents or security would say or do anything about any of these things. We selected our dining time but every time we went to dinner we were given a remote buzzer and told it would be at least a 30 min wait. We went to so called guest services as many other passengers did and we were told they were sorry about everything but nothing was ever done to correct the problems. We upgraded to an OC SUITE, which had torn and dirty dust ruffles on the bed, the bathtub was dirty, Windows appeared not to have been cleaned in months, and was not much bigger than a regular balcony cabin. The entertainment was poor, the food was fair, the adults only pool and whirlpool was also overrun by kids. Save your money and pick another cruise line. Read Less
1 Helpful Vote
Sail Date: November 2013
I want my old Carnival back, I just got off of the Sunshine on it's transatlantic 16 night cruise. In one word HORRIBLE, and I will detail most of the things that went wrong. You can't make a silk purse out of a sows ear, this ... Read More
I want my old Carnival back, I just got off of the Sunshine on it's transatlantic 16 night cruise. In one word HORRIBLE, and I will detail most of the things that went wrong. You can't make a silk purse out of a sows ear, this kept coming to me over and over during the cruise. I am a platinum member and should be a diamond since I never got credit for the cruises I took on the Marti Gras, and Carnivale in the 1070's and 1980's at least 2x a year so I have more than the requirements for this grade. The service on this 16 year old refurbished cruise ship was not very helpful towards the passengers, every answer I got was "I sorry" but nothing was done to correct anything I told them aboard ship. From my stateroom 3132 not being cleaned for 5 days, re: vacuumed, mopped floor in bathroom, trash can loaded with trash from the previous cruise. The marketplace, all the stations full of food shades down and staff leaning against the wall waiting until 7:30 while over 100 guests were waiting for breakfast at 6:30. The staff didn't know what they were serving, I was told over and over again the wrong description of the food at their station. The coffee, and Ice machines constantly broken, I needed to go to the other side of the ship to get coffee or ice, many times. The tiles on deck 3 are cracked and popping up, nothing is being done to repair them. No place to read a book like in the windows on promenade deck or anywhere else, EXCEPT bars where it isn't like being on a cruise or the back of the buffet, that has always been open and I could read my books and see the sea, but now it is enclosed and the Havana bar is there. The entertainment was not what I (and I'm sure many others) liked, since the show room was cut about 3/4 of the seating I guess reviews Vegas type can't be presented. In the dinning room, when checking in for a table and I would ask for a large table or booth, the automatic response was no not available, but when Elizabeth came over she said put them at a table, and it was what we wanted. The food is dangerous, all of the hot food was either luke warm or cold, the cold food like Caesar salad was served in warm bowls, I was served duck pot stickers that were very cold, I asked the Maitre d for a kitchen thermometer so I could see the exact temperature, he wouldn't get me one, I think his name was Navash served immediately after the pot stickers were cold kebab, it was ludicrous, this happened all through the cruise, also a little tip, don't let the hot food stay at the waiters station for 30 minutes or more and expect it to be hot, also each night the waiters would give the wrong guest the wrong dish, every night. The physical ship is in need for a refurbishment, metal ceiling tile in marketplace fell down, didn't hit someone but I guess you were lucky, in handicapped mens room on deck 14 my roommate had a metal tile fall on his head, (this was documented as was the visit to the medical office. There are pods broken on the jumbotron, which was not being used well , most of the time the same still pictures flashing with a scroll on the bottom reminding us that towels will be taken off of lounges in 40 min no saving lounges, oh btw this was never done, I also asked at the customer service desk if there were the traditional news reports that I always got on board, she said no, just tune to channel 33 cnn, well no cnn or any other news source. I was sitting in the marketplace having lunch and noticed a sign CHOCOLATE EXTRAVAGANZA and saw the chocolate fountain, there was no notice in the ships news nor any announcement over the loud speaker, when I asked the customer service desk I was told that they didn't know it was that day either. The pass passenger cocktail party at 1:30 in the afternoon was ridiculous. Each night that we needed to change our clocks back one hour, the ships clocks were the wrong time, we the customer service desk was asked to change the ships clock I was told they can't it's controlled by the bridge and the bridge couldn't do it, so much miss information. The floors in the marketplace were always slippery, nothing done to make them safe. My room key didn't work a number of times, had to get new ones at least 4 times also had nothing in my pockets to demagnetize them. Also when I boarded the ship, security put my sign and sail card in the machine that took my picture and pinged, when i tried to get off in Malaga the sign and sail card didn't work, so they had to take my picture again, boarding the ship later that day the same thing no picture etc. At the customer service desk I had to repeat my requests 3 or 4 times to that many people, it got very old and I was getting very frustrated. At the Tasting station no attention to the passenger the two crew would just stand and talk and ignored me, also there was a tasting for a BBQ place that didn't exist on the Sunshine? I didn't know lunch was served in the ocean place as with most things I need to walk past at the right time to find out about these places. I have always been an advocate for Carnival bragging about how great it was, and that is the operative word WAS, now I am sorry to say, it ranks in last place in the cruising industry, I just that is why Mickey Arison resigned as cob, and I'm sure that Ted Arison, whom I cruised with a number of times, is spinning in his grave. I will end this with the only words I can say that expresses my negative feelings about Carnival: "I'M SORRY" Read Less
Sail Date: December 2013
The ship was small and certainly not outstanding to say the least. Very dark. I like bright decorations. I did not enjoy the lido deck on this ship either. Mostly drinkers. (kind word). I don't see the point in becoming so drunk you ... Read More
The ship was small and certainly not outstanding to say the least. Very dark. I like bright decorations. I did not enjoy the lido deck on this ship either. Mostly drinkers. (kind word). I don't see the point in becoming so drunk you can't walk. I am all about having a good time. I grew up in the 70's so I know what a good time is for sure. However, there is a time and place for everything. I think that Carnival should take care to cut off drunks at the bar as is done on land. They are a danger to themselves to say the least. Too many of them on this ship. Hairy chest contests are not for me. Not much to do onboard as far as activities go during the day unless you like bingo and trivia. The pool was busting at the seams with kids. Unattended by their parents. The buffet was also bursting at the seam with them. They crawl all over the floors and Carnival does not make a very good attempt at keeping them from the adult areas. Pool was very small. Deck over crowded. Spa filled with kids. Believe me there is not enough chemicals to keep that waster clean with all the kids in the pool. I got a massage and the girl was terrific. She also gave me a facial. Outstanding. But, there was no Cloud 9 spa on the ship. Dinner was not bad. The food was not outstanding as Celebrity or RCL. But, not totally disappointed. I expected a disaster. They made an attempt to seat you alone if you wished. I did not want to sit with couples but said I would sit with single woman on the ship. I actually liked the seating. I don't care for the big round tables that I had on the Celebrity Constellation where you are forced to sit with others. Buffett food not good. Below average I felt compared to what I have had on other cruise lines. Cove balcony excellent. I loved that and never knew they existed. We had a suite and I loved that too as far as room. They could brighten it up somehow. It was very dark in their and the furnishings did not give a feeling of happiness but darkness. Plenty of room. It is worth it to get a suite. Had tub in it. Not much closet space but plenty of drawers etc for clothes so that was excellent. The entertainment was sub par. Awful. What can I say. The theatre was old style and the acoustics were terrible. The only good thing is the price of a cruise on Carnival I suppose. I don't know what other attraction there could be. I can't remember cabin number but if I can find it and edit this later I will. This was the first of 16 day cruise for me. I took three back to backs. I went on the first two with someone I met online. The second on Breeze because i had credit of 350.00. Doubt that I will be sailing Carnival too much in the future. Trevor was our cabin attendant and he was excellent. I had to always make special arrangements with him to get clean towels etc. because my cabin mate was asleep all day and out all night. He was great and I made sure I tipped him for his troubles.   Read Less
Sail Date: December 2013
We just got back from a cruise on the Conquest and it deserves a strong caution.. Cabin had dryed sewage in florescent lights in ceiling....Shower was turned 4 times to get fixed overflowed and you had to shut water off during shower to ... Read More
We just got back from a cruise on the Conquest and it deserves a strong caution.. Cabin had dryed sewage in florescent lights in ceiling....Shower was turned 4 times to get fixed overflowed and you had to shut water off during shower to prevent mess. Sewer pipe under our cabin was broke and the smell was overwhelming 4 days ...There was more but on to entertainment... We missed a port so you would think they would plan some entertainment....No.....Two shows total in 7 days...The new show was No props or backdrop Just lights and 8 dancers on scaffold with no musicians at all and the show was lip sunk....It was the worst in all our cruises with Carnival...Hope this it not what's to come on all CARNIVAL ships or its time to find another cruise line... On the bright side our head waiter Benny was the best we ever had. Great talent she was a high point on the cruise.... Comedy entertainment was ok in family time but adult entertainment was junior high learning to sware or be sexual but not humorous....Red Skelton had it right "If you have to be foul to be funny YOU AINT FUNNY" Overall This was the worst I've seen and would WAVE YOU OFFTHE CONQUEST...wake up Carnival Read Less
Sail Date: January 2014
Food on the Carnival Magic was cold. This for every meal. I am generally not that picky about my food but this food was bad. All six people in my group thought the food was cold and not very good. Definitely not up to standards of other ... Read More
Food on the Carnival Magic was cold. This for every meal. I am generally not that picky about my food but this food was bad. All six people in my group thought the food was cold and not very good. Definitely not up to standards of other Carnival cruises I have taken. Disembarkation was a nightmare for ports of call. Carnival was disorganized for port excursions and did not have elevators going to Deck 0 to get off the ship because they had not turned on the switch to allow the elevators to go all the way down. Very difficult for passengers with mobility problems. Disembarkation for end of cruise was delayed by fog which was not Carnival's fault but the organization for getting off the ship was totally screwed up by someone on the Carnival staff. In my opinion the entertainment was not as good as past cruises I have taken. You have to put your sailing card in slot for the lights to remain on in the room including the bathroom. A woman in our party failed to put her card in the slot and was in the bathroom when the lights automatically turned off because the card was not in the slot. She could not see in the dark and fell and chipped one of her front teeth. I think this is a safety issue. Read Less
1 Helpful Vote
Sail Date: August 2014
First be very careful as some of Carnival cruise deposits are NONREFUNDABLE. I have never experienced this before with any other cruiseline. Check before you book. I live in Ft. Lauderdale and have sailed on Princess, Celebrity, Royal ... Read More
First be very careful as some of Carnival cruise deposits are NONREFUNDABLE. I have never experienced this before with any other cruiseline. Check before you book. I live in Ft. Lauderdale and have sailed on Princess, Celebrity, Royal Caribbean, and Holland American many times. I decided to try Carnival as they had one ship out of Ft. Lauderdale. Horrible. Embarkation took a very long time. Will never sail on Carnival again. Food areas dirty, at buffet children ran around, unmanaged by guardians, and eating things off of the buffet with their hands. No one said anything to them. Dining rooms had limited menu and seemed short staffed. Pool deck area slippery when wet during the day. The hamburger grill was next to the pool and the kids would come from the water to get fries and the floor all around the grill was wet. Cabin needed refurbishing, mattress lumpy. Evening entertainment is very limited unless you like hanging out at the bars or in the casino. I am a senior citizen and found this ship not up to par. It is a family party boat, noisy all night. Read Less
Sail Date: October 2014
We are a couple in our early eighties. We have sailed with many cruise lines, each one equal to or lovelier than the last. Then two weeks ago we boarded the Carnival Splendor and were more then disappointed. We choice that cruise because ... Read More
We are a couple in our early eighties. We have sailed with many cruise lines, each one equal to or lovelier than the last. Then two weeks ago we boarded the Carnival Splendor and were more then disappointed. We choice that cruise because of it's itinerary. I can't say that all passengers felt as we did because there were many who appeared to be enjoying themselves. We also spoke to many who were distressed as we were. On the positive side: the room with a balcony was lovely and the room stewart kept it immaculate. He was most friendly even though he spoke little English. It stops there. There were many let downs but I will mention the most flagrant. The size of the ship was twice the size of the last cruise ship we took but the dining facilities appeared to be no larger. As a result there was always a long line waiting to be served. The food was mediocre but more important the service was also. The buffet was poorly run. On other lines you go directly to the food of your choice. On the Splendor you have to go on line even if you wanted a roll. No one uses the purell before dining. We became ill and didn't see two of the four ports. There is little in the way of entertainment. No wonderful shows as on other lines. I could go on and on but my main purpose is to have people avoid this line if you appreciate good service. For us it was money thrown away. As the expression goes, 'Live and Learn' Read Less
Sail Date: December 2014
This was our very first cruise we got on board and my luggage never made it to my cabin, went to customer service they looked in lost luggage and it was there, They asked me what color it was he walked in the back and brought to me. the ... Read More
This was our very first cruise we got on board and my luggage never made it to my cabin, went to customer service they looked in lost luggage and it was there, They asked me what color it was he walked in the back and brought to me. the bag was all torn up. so they said they would by me another. so that was ok. If you are looking for a ship that serves hot food(temp not spice) this is not the ship for you. Never had at hot meal on the boat. If you want a ship that is quite at night this is not the ship for you. The kids were unsupervised by the parents they ran all our the ship at all times of the night running up and down the hall way and slamming the doors. If you want a ship were you can lay around the pool this is not the ship for you. Unsupervised kids everywhere between the ages of 5 to about 18. so many kids in the pool all you saw were heads. they have an adult pool and hot tub but that was full of kids. The kids would get in the elevator with you and push every button and then jump out and run. so you had to stop at every floor. This is not a relaxing cruise unless you have about 4 kids and you do not want them around cause that what this ship is. Read Less
Sail Date: March 2015
Been on several cruise lines. Carnival has been the worst. Disembarkations were confusing and disorganized.Getting out of the Charleston Port is an ordeal in it self (going and return). Food on the ship was terrible. Same food was in ... Read More
Been on several cruise lines. Carnival has been the worst. Disembarkations were confusing and disorganized.Getting out of the Charleston Port is an ordeal in it self (going and return). Food on the ship was terrible. Same food was in all the dinning areas. Worst coffee. Any information being given on the speaker system was too loud and individuals giving information was not understandable. That is None spoke English clearly. Entertainment was mediocre. Teenagers were aloud to roam the halls at night talking loud and running through the hallways. Itinerary was not all that good. Three stops only and had to be shuttled to one island, Half-Moon Cay. Nothing was at this Island. Ship information was very poor. No announcements were made about arrival times on locations. No announcements were made that some information would be found in write-ups about next day events. As previous mentioned any announcements made were loud and inaudible. Services, other than cabin attendants, were poor. Read Less
Sail Date: May 2015
My fiancé and I have been on many carnival cruises in the past which we have enjoyed very much and that's why we chose to take it again but very disappointed in this cruise we just took. First thing that happened when we booked, ... Read More
My fiancé and I have been on many carnival cruises in the past which we have enjoyed very much and that's why we chose to take it again but very disappointed in this cruise we just took. First thing that happened when we booked, I over looked the option to have our prices in CAD dollars, which was my mistake, and at the time our dollar to US dollars was really bad. We ended up paying an additional 600 dollars CAD. So I called carnival to see if they could do anything for us as this cruise was already the most expensive one we have ever taken so with the additional 600 on to that price it was just killer. Lady that answered in their customer service line was very rude, said I should have switch it to CAD dollars when booking, said that "this is a wonderful cruise, one of the best and that it will be worth every penny." When I said I don't doubt it will be a nice cruise she said well I don't know what you want me to do for you.... We would have been happy even with like a 50 dollar voucher.... Anything! Boarding in Fort Lauderdale wasn't bad, easy to get to from the airport. Room was nice and clean. This is the only good things I have to say about the carnival conquest. Expecting to have something nice waiting for us in our room as it was our anniversary we got nothing. The party for the return carnival cruisers, we didn't even know happened until after it happened from another passenger. There was barely any entertainment. The live music was mediocre. We lived off going to the comedy shows, they were our only saving grace, the comedians BK, pat Godwin and louis Johnson were hilarious and did a great job entertaining us. Also very friendly out and about around the ship. Also we didn't meet our cabin attendant until the third last day, he wasn't very friendly and didn't care to say hi to us in the hallways. Food was terrible. The breakfast tasted like it was sitting out for hours. Lunch there was some great choices, like tacos, guys burgers... The usual. We enjoyed lunch. Dinner was okay, nothing fancy. At one point we tried to go to the eat at you own time dining, not knowing that you actually had to book this in advance. We went on the fancy night when we were all dressed up and just wanted to go to dinner early and not wait to the late dinner. The hostess went to ask some older guy who looked like he could be the manager of the dining room, he didn't even look at us he shoot his head at the hostess with a sour face and turned his backs to us. This was one of many bad experiences with some of the employees on the ship. Half of them were very rude and not welcoming. Some looked depressed and displaced. The guys working the taste bar always brightened our day, we would go not for the food but to see some happy faces who wanted to chat with the cruisers. Last day leaving the ship was horrible. When heading off the ship I used the washroom near the front desk and happened to get locked in the stall which you can't climb under or over because there is no room. I was screaming for help for over 5 minutes before someone heard me... It was terrifying. Getting off the ship the lines to clear customs was soooo long... It took us over 30 minutes to finally get out of the port. I would never recommend this ship to ANYONE!!!! Read Less
2 Helpful Votes
Sail Date: May 2015
I was Sooooooooo excited to go on my first cruise:) And left disappointed and confused why this is all this rave about cruises. The food was so terrible, that I was on Pep-to Bismol night 2. For the breakfast buffet, they pulled ham out of ... Read More
I was Sooooooooo excited to go on my first cruise:) And left disappointed and confused why this is all this rave about cruises. The food was so terrible, that I was on Pep-to Bismol night 2. For the breakfast buffet, they pulled ham out of a water bucket...UGH! The best food I had was an omelet, hot dog, and the Steakhouse (which the Steakhouse was incredibly SLOW even with a reservation)! Night three I felt like I had a rock in my stomach and couldn't eat anything for the next 2 days. Then I though I would try the deli, thinking maybe that would be ok...I couldn't eat it. The Deli gave a a slab of cheese that you could pick up and it wobbled with warm bread (I took one bight and about upchucked. The servers were rude, which shocked me...I was always told the service was great! I love stand-up comedy, so we went to a couple of shows. However, we walked out not even 10 minutes in because they were horrible. I didn't even get a good laugh out. Except for one, who was an amazing funny Hispanic guy. The ship only has 2 pools which are SMALL...and I mean SMALL!!! I went to have a beer and relax in the pool, a bunch of kids start splashing around (no problem), but I want to relax so I go to the other side of the boat "thinking that it must be the side with just adults"...NOPE! So, there is NO adult only pool area! So, I was in a pool for 20 minutes on they entire cruise. If you wanted adult only area, you had to go to a small upper deck with nothing but chairs. The Ports were NICE! Really enjoyed they Excursions, but every time on the way back in all I could think is "Oh god, I have to get back on that ship". There are hidden fees as well, which no one tells you from the Casino to Drinks! I spent a grand in the casino (made not a DIME)...the casino sent me COOKIES! Really, Cookies? WTH! After spending a crap ton for the cruise and getting charged a crap ton while on it...I cannot believe that was my vacation! I don't feel relaxed, I feel jipped! All my co-workers are telling me to try Royal or Norwegian before I say NO to cruises, supposedly they are suppose to be way better...I think I am to scorned though. The one night I just really wanted to get away, I did go up to the Serenity deck to sit in the Hot-tub and stair at the stars. There was a 17 year old kid in there drunk with a bucket of beers behind his heading blabbing about how this was his 12th cruise with mommy and daddy! I thought it was adults ONLY...and how in the hell does a 17 year old get a bucket of beers? So, needless to say after having to listen to annoying crap...I got out 10 minutes later! Pros: Cabin was nice (and so was our cabin attendant), and the shows (in the main room) pretty good! Read Less
2 Helpful Votes
Sail Date: August 2015
The cruise was Singapore to Sydney. After refurbishment shouldn't have been put back into service. Took 6 hours to board know one new what was going there was no communication. Luggage wasn't delivered until after 10.30. Carpets ... Read More
The cruise was Singapore to Sydney. After refurbishment shouldn't have been put back into service. Took 6 hours to board know one new what was going there was no communication. Luggage wasn't delivered until after 10.30. Carpets were wet, some cabins had no water, there was no power to some parts of the ship, the ship was losing water for a few days. launderies not working. Couldn't access on board account information. Didn't have ingredients to make some of the cocktails. Food in the dinning room an bistro very disappointing, especially having when you brought spealitity coffee an wanted a cake you had to pay for it. There was no where to get morning or afternoon tea. Staff were very very good nothing was to much trouble for them. Wouldn't recommend the ship to anyone Read Less
5 Helpful Votes
Sail Date: September 2015
For a company that depends on pinpoint accuracy in navigating the sea, it sure seems to have lost it's way in where they are heading. If you're used to even a glimmer of perks as Gold member or just a loyal customer get ready ... Read More
For a company that depends on pinpoint accuracy in navigating the sea, it sure seems to have lost it's way in where they are heading. If you're used to even a glimmer of perks as Gold member or just a loyal customer get ready for a course correction. My 3rd time on the Breeze was a eben flow of disappointment. There are so many areas both big and small that Carnival failed to impress that I'm not sure where to start. I'll start with the little things because those are the things that just get under your skin enough to make things stink but not enough by themselves to motivate a full blown complaint. So they may seem trivial but all together they just leave a bad taste in your mouth. Not that I wanted to get drunk in the casino (never a good idea) but I did have a card for "FREE" drinks while playing games or slots. $800 and an hour later, still no waiter to get me a drink, which could be a good thing because I finally left the casino to get a one on the Lido deck. I tried 3 other times to get drinks while on the cruise and was able to finally get 1 (ONE), UNO, drink for "FREE" Day 1, Miami, 1pm, Deck 10 Aft. You've finally arrived on the ship and you and your kids have bathing suits and ready to enjoy a little Pizza, a cool drink and the rear pool. FORGET IT!! SMELL, ohhh that SMELL, Pool/Jacuzzi area smelled like sewage the entire trip, and it made the Pizza Pirate and Tandor's an unattractive option. Pool was closed and they were sanding and refinishing the wooden seats around the pool. Saw dust, yellow caution ribbon the smell of stain mixed with sewage; yep you get the picture. What's up with the Carnival's ability to keep the Jacuzzi's open. It was like a cruel game of Russian Jacuzzi roulette trying to figure out which one be open and which would be down for maintenance, again. Lido Market Place Buffet makes any Golden Corral look like a 5 Star restaurant. Anyone remember the surf n turf or midnight buffet's?? Well at least you have the memories. This buffet barely makes a mark as a viable food option and is a repetitive unimaginable collection of tasteless food products. Breakfast? And if you imagine some biscuits and gravy with that watered down tasteless yellow stuff they call eggs then stay in bed, you'll be disappointed. I've never seen any poorer choice for breakfast options than on the Breeze. A single testimony to the overall shape, direction and state of this ship. SAD. Sapphire or Blush dining? well the wait staff are probably the high point of the experience. I had the Flat Iron Steak; bland no taste. The Filet Mignon tastes more like a pot roast and the Prime Rib was overdone and flat. So that covered 3 nights. The Lobster tail was decent and we loved the creme brulee! Staff: I thought we were on the Zombie ship, I'm not sure how you keep moral fresh and new on the Breeze and I don't want to know. I'm on vacation. However, I wish the senior leadership would figure it out. From the staff in the casino to the Lido Marketplace they seemed depressed, out of phase somehow. Housekeeping: we did get towel animals 2 of the 6 nights, but at 9pm my kids are ready for bed and they hadn't even gotten to our room on several nights; was nice enough but I don't think she ever knew our name and I think I saw her twice. No ice bucket in the room, no perks like shampoo's razors etc in the shell dish like all my other cruises (I heard they phased this out) and the balcony was not cleaned. We hand wiped it down a bit. Room Service used to be free, now I'm seeing more and more options under the "for additional charge" and less on the "free" side.. Perks: well I'd say if you like a PIN for all your loyalty then your in luck, if you want to use your "free" drink coupon then you better be savvy as it can only be used under strict conditions and don't think of using it in the dining room or before the last day or before 5pm etc. Want the welcome back drink with a few snacks, forget it. Any other benefits pretty much evaporated and if there availble be prepared to fight for them and wait and wait to use the; otherwise watch the blue cards get the same benefits as your gold. Camp Carnival/Camp Ocean this has devolved into a poorly run corral of kids with angry attendants that seem better suited to be jail keepers than camp carnival leaders.. My kids have grown up in Camp Carnival and this by far was the worst. Want one of may examples? OK, here goes. We stopped by to find out what games were on the PS4's and we got an angry "We have a Pay Build a Bear Session right now" and " come back during PS4 Time" and "They will find out when we begin" uggggg!! WaterWorks, well it needed work alright, compared to our trip in January 2015, so many items had quit working it was unreal.. Even the Big Bucket worked only some of the time and we had 5 days of calm seas.. Pictures: well they sure work hard to get you to take your photo's but have no system for retrieving them. Thursday night my wife spend an hour going through boxes of thousands of photo's to no avail. As it is, I have a spot on the Ultra Cruise in December that just happens to be on the Breeze so it's one more trip on this Ship and if things don't improve it will be my last. Last on Breeze and Last on Carnival.. Read Less
Sail Date: October 2015
First off we were to sail to Bermuda. Hurricane Jaequan came therefore the ship was to sail to San Juan St Thomas and Grand Turk.ports we had been to before and the islands were hotter than hell. Real feel temps of 102 degrees. Awful! ... Read More
First off we were to sail to Bermuda. Hurricane Jaequan came therefore the ship was to sail to San Juan St Thomas and Grand Turk.ports we had been to before and the islands were hotter than hell. Real feel temps of 102 degrees. Awful! Hardly anyone got off the ship. Even the ships deck was so hot you couldn't walk barefoot on it. The ship sailed very slowly to keep everyone aboard on for 8 miserable days. The shaded areas were always taken. Long lines and hardly any room to sit in the dining area. Food was nothing special at all. Mostly ate salads and burgers for lunch. Very little to do onboard. To top it off we paid twice as much for a cruise that should have been half the price. And Carnival lines could care less about the whole miserable situation. They would not refund any money back to their passengers. Ridiculous!! We will never sail with Carnival again that is for sure!! Read Less
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