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131 Carnival Mexican Riviera Cruise Reviews

We have taken many cruises but this was our first time on carnival. I would like to summarize my families pros and cons in hopes of helping others. 1. Boarding in Long Beach- was easy, took an Uber to the port, was dropped off right ... Read More
We have taken many cruises but this was our first time on carnival. I would like to summarize my families pros and cons in hopes of helping others. 1. Boarding in Long Beach- was easy, took an Uber to the port, was dropped off right near the entrance and was even able to board early. We had a noon board time and we were on board by 11am. 2. The rooms- felt much smaller than NCL, RCCL and disney. 4 of us in a room. 1 king size bed and one set of bunk beds, one bunk is on the floor and one comes from the wall. Once the bunkbeds are open you are unable to walk around the king size bed. I had to climb over my husband to get to the bathroom. Window was dirty and hard to see out of. 3. Housekeeping- Once we boarded we were asked if we wouldn’t housekeeping in the morning or at night, you could only pick One. So this meant the bunk beds were always down and left little room to actually walk around in the room. 4. Bathroom was a nice size, when you flushed the toilet it flushed either once or three times. There is a safe in the room, You just need a card with a strip on the back to be able to open and lock the safe. I used my sail card. 5. Only one outlet in the whole room. We brought a power strip. 6. Walls are thin, we brought a sound machine . 7. Catalina island- tender was rough, didn’t take long. Island was nice, not a lot to do. We rented golf carts. First golf cart company was cash only, $50 per hour. Another block down the street another company took credit card for the first hour and cash for the second hour(50$ per hour) so if you are going to do this you will need cash. If you take the cart for only one hour and return it within that hour they will give you your $50 cash back. We took the full two hours and got to see the entire island. I believe kids under 5 are required to have a car seat. They do provide a map. We took bottled water with us. When we board the ship the odor of garbage was overwhelming wheels waiting to get through security. 8. Ensenada- got off the boat and took the four dollar bus to “downtown”. This was only about a mile from the ship. Once off the bus they offered to sell us discounted excursion tickets. We opted to walk around down town and were hassled by store workers every 4 feet. Some even sent small children, poorly dressed and with no shoes on to try and sell us items. Very sad. The offered my husband drugs, women and guns. We went back to the downtown shuttle and it took us back to the boat. The 4$ was roundtrip. 8. Many times while walking around the different floors of the ship you could smell sewage. Especially near the steps and elevators. Last sea day was very rough, many people throwing up on the floor. 9. Main dining room we had early seating and had Z as our waiter. He was awesome!! 10. Third night on the ship i ordered a glass of wine during the theater show. After the show when the lights came up I saw my wine glass was covered in lipstick marks, I don’t wear lipstick. Took the glass to customer service where the representative called the bar manager. Ryan Martin, he was less than helpful and angry that the desk clerk called him down to speak to me. He said there was nothing he could do. Disembarkation was easy and we paid 34$ to Uber To lax. Read Less
Sail Date December 2019
We picked this cruise to go with some friends who were also cruising. It also is conveniently located to some family so we could maximize our vacation over the holiday. This was my first time on carnival. Embarking the ship was so easy ... Read More
We picked this cruise to go with some friends who were also cruising. It also is conveniently located to some family so we could maximize our vacation over the holiday. This was my first time on carnival. Embarking the ship was so easy and not a long process at all! Very fast and friendly! The cruise director and entertainment staff were very fun and entertaining. The Motown show was very fun. We enjoyed the NYE celebration on the top of the deck. And the comedians were pretty good as well. Let me say that my previous cruises have all been with NCL. So maybe my standards were a little high. The pictures are overpriced. They took up so much space doing the portraits and the packages were overpriced. The food on the buffet was not at all what I expected. It was not open as often as i thought the buffet should be and the food that was on it was not flavorful or appealing. We stopped there for lunch and ate dinner in the dining room. The burger, taco bar and pizza were the best food on the boat. I would say that the salsa bar was great it just needs tortilla chips to go with it. They didnt have any. The lunch time deserts were great! Better than the after dinner options that we stopped to see after dinner. The food in the dining room was ok. It was definitely better than the buffet at lunch. The desserts were ok. The best was the chocolate cake. The service by Z is outstanding. He was wonderful at keeping the drinks full and the kids happy. He really wanted us to feel at home during dinner. His other co-wait staff wasnt very friendly. The girl was rude and looked inconvenienced the whole time. The Atrium bar staff was extremely friendly and the drinks were great! The Alchemy bar had the best selection of mixed drinks on the ship. The tall bartender with glasses was fantastic and friendly. On a separate visit to that bar we recommended someone join us, we had a different person and he was not as friendly. Finally, the cleanliness of the ship could use some work. The sanitizer stations were empty. The bathroom by the atrium on the 8th floor is a busy bathroom after a show. It was also busy on the last morning. To have 3 stalls broken, clogged and not flushing seems to be a maintenance issue. The housekeeping staff, Nat, for our room was very friendly though and he really had that room clean upon our arrival and was great! The only complaint about our room was the location. We were right under the kitchen and 3 and 4 am or 4 and 5pm are extremely busy. It sounded like someone was dropping ovens on the ceiling. Kids are pretty easy going. Other than the ice cream machine, burger bar and pizza bar I didnt see many of our kids eating much of anything else. In the dining room even the older children liked the kids menu food. My daughter loved the kids club. The scavenger hunt was her favorite thing. My younger daughter enjoyed the ice cream. I would definitely recommend checking weather for this timeframe before choosing this cruise. It was fairly chilly and if your family enjoys pools and sun decks, this cruise may not be for you this time of year. Catalina was beautiful. Get off the ship and get a golf cart and see it all. It was probably my favorite part of the trip. If you are getting off the boat in Ensenada, Papas and Beer was the only thing downtown that we would recommend. There is a beach south of the ship but we didnt realize that until later in the day. I will say that the sunsets are beautiful! Make sure to be upstairs at sunset and take in that amazing view on this cruise. You wont forget that! Read Less
Sail Date December 2019
I thought this would be a nice cruise considering the ship was new and I really enjoyed my last Mexican Riviera Cruise on Royal Caribbean. ( Yes it was a long time ago) The ship is new and this was it's second voyage and ... Read More
I thought this would be a nice cruise considering the ship was new and I really enjoyed my last Mexican Riviera Cruise on Royal Caribbean. ( Yes it was a long time ago) The ship is new and this was it's second voyage and that's where the fun ends. Honestly the best part of this cruise was going ashore at the 3 stops. The problem started right from the beginning, 4 room keys were left at the door to the room and none of them were working. No problem, I'll just go to guest relations and some new keys. Well apparently other passengers had a similar experience and the line was long. After waiting for 30 minutes, I had 4 new keys and yes they worked this time. But there was another problem with the new keys which I will get to later. Thew next issue I have with this cruise is the ridiculous amount of money that everything costs, yes the food is included but no drinks are, which is fine all other cruises have the same policy. What I take exception to is the outrageous $3 per pepsi, of course coke is not available. I don't mind paying for the drinks but $3 for a can?? Give me a break. This cruise has a gaming area where kids can play video games, again $1 per game, $1.25 per game, $1.50 per game? Really? I mean these chuck e. cheese type activities should be included or maybe .25 cents per game. This brings us back to the room keys, one of the activities they have on this ship is sky zone trampoline park. Which for $12 an hour is actually reasonable, so we thought we would give it a try. Signing up at the kiosks turned out to be an adventure, oops something went wrong every time I tried to book it. Six different times and six failures, oh well I give up. But little did I know at the time my card was charged for 6 skyzone adventures at $24 a pop, $12 for each kid. Even though we did not get to use the park a single time. On to guest relations for a refund, waiting in line again. This time it was not so bad, guest relations said they would contact sky zone and get my card refunded. 2 days later when I checked my account the money had not been refunded. This time I had to go to the sky zone manager who was aware of the situation and had authorized my refund but for some unknown reason guest relations had not processed the refund. The skyzone manager met me at guest relations and had them process my refund. This is where I found that there was some type of computer problem that caused many passengers to have the same issue with skyzone. So apparently if you had your original card replaced for any reason, the skyzone purchases would no longer work even though Carnival was charging the card. The problem seemed limited to skyzone because the card could be used everyplace else on the ship without any problems. On to the other stuff, the pools were great if you are a penguin or a polar bear, but for humans much too cold. Same goes for the water park, you would think Carnival would heat the water to at least 80 degrees to make it warmer and maybe the guests might actually enjoy using the pools and the park. But instead it seemed as though half of the passengers were huddled into the only 2 hot tubs at the back of the ship. While the pools remained mostly empty with an occasional brave soul enjoying a polar bear swim. Then there is the gestapo police watching over people at the pools, no not life guards but employees that are there to make sure nobody has any fun at the pools. No jumping, no running, no diving, what's next no swimming? Can we stand in the water or is that against the rules? Maybe we can walk on the water like Jesus, is that allowed Carnival? Bigger and warmer pool water is a must, same goes for the hot tubs. On to the internet, this is the biggest scam going on the ship. A bigger highway robbery than anything in the casino. They charge $100 per device, not per room. So if you have a family of 4 and you wanted decent internet service you would have to fork over $400. That was the fastest service they offer and it was still terrible. I suppose you could get the cheaper internet plan but considering the high speed version was like 3mbs I can only imagine how bad the lower speeds would be. I suppose if you wanted to check email and not much else then the lower speed plan would be fine. Internet = money grab, drinks = money grab, kids entertainment = money grab, photos = money grab. Photos? What century is this? Everyone has a professional camera in their pocket. Photos today cost nothing, I could understand these charges 30 years ago where film had to be developed. But today a picture printed out at Costco costs 19 cents. Anything else you want to charge for Carnival? Are pay toilets coming in the future? Speaking of toilets, the toilets in the rooms are definitely not made for Americans. I am not a particularly large person at 5'11 and 190lbs. I am considered average maybe even thin for an American and I had trouble sitting on those tiny toilets. I can only imagine the difficulty many of the larger passengers had. The water pressure in the showers could be improved. On to some good things, the lunch and breakfast buffets were excellent. The food was fresh and tasty. The dinners were excellent as well, there's nothing to complain about there. The service from the wait staff was top notch. There's tons of entertainment on the ship, casino if that's your thing. We didn't get a chance to see the comedy shows because of the kids. Having a movie theater in an outdoor setting is a nice touch. We would have definitely utilized it more but my kids are pretty spoiled and had seen all those films. Lounge and dining room music was nice. Bingo is not my cup of tea, but cash prizes are nice. The ship was smooth and not too bumpy, but I guess that largely depends on the ocean conditions. Another issue issue I had is the only place on the ship you can use cash is at the casino. I would prefer to have a cash option available at the bars and the paid food areas. One last gripe about money, the bars and most other areas automatically add gratuities on the check, ummm shouldn't tipping be at my discretion? I don't appreciate having that decision taken away from me. I don't know if other cruises do that, I'm assuming it's common in the industry, but I don't like it. Same goes for the gratuities for housekeeping and the wait staff just charged to my room one day before the cruise is over. Choose fun? More like choose money! News flash to Carnival and all other service oriented industries, TIPPING IS NOT MANDATORY! Tipping is at the customers discretion, it is not my job to pay your employees a living wage or a minimum. A tip is provided for receiving excellent service. Figure out how to charge the appropriate prices for your tickets pay your employees enough money so they can live and leave the tipping out of it. Read Less
Sail Date December 2019
We chose this cruise because we cruise with carnival in the past and really enjoyed the experience we’ve had. We knew that this was going to be the inaugural cruise for the panorama and we’re super excited to get on board with a ... Read More
We chose this cruise because we cruise with carnival in the past and really enjoyed the experience we’ve had. We knew that this was going to be the inaugural cruise for the panorama and we’re super excited to get on board with a balcony room. Our experience all started off with our luggage being delivered and having a Broken shoulder strap caused by the luggage delivery service that carnival provides. While in route to Ensenada our first evening we had gone to sleep only to be awoken around 3:15 in the morning to water dumping into our room and onto our bed while we were sleeping. We called maintenance and they promptly moved us within the next 30 to 45 minutes to another balcony room. The on-duty supervisor said they would call us the next morning with some sort of compensation for the trouble we had gone through between the water dumping into our room and my back being delivered in a broken condition. They never called us and I actually had to go down the next morning and engage the contact only to have them give us a $50 meal coupon to bonsai sushi for the negative experience that we had. We gratefully excepted the meal coupon but also welcomed something more than just a meal coupon. Fast forward to later that evening where we went to check in for our anytime dining. We had a check in time for our meal at 5:45 PM we waited in line at the front of the dining hall for over 30 minutes and what seem to be absolute pandemonium trying to get into the dining area with people shoving to get to the front of the line. By the time we gpt seated, it took an additional 20 to 30 minutes to have anyone even acknowledge us at the small table at the furthest most rear part of the ship. After some water and bread we decided to just go back to the room and order room service which turned out to be a big mistake. Later that evening and into the early morning hours after consuming a Caesar salad in what looked like more of a soup, my wife started experiencing stomach pains which was followed by dry heaving and vomiting. For the next two days and last two days of the cruise my wife was stuck in the cabin in bed with what appeared to be a fever and flu like symptoms. She could barely get up on her own accord and was only able to get out for about an hour on the second day then right back to bed. When I made the infirmary aware of what was going on they told me to give her some aspirin which they charged me for. I’m not complaining about the ship but our experience was absolutely terrible. Carnival had every opportunity to make it right and they’ve only offered us $100 per person to use towards our next onboard credit. I am quite frankly disgusted with the lack of customer service we received or empathy for that matter and more than likely will not be cruising with carnival ever again. Read Less
Sail Date December 2019
We are cruiser's, it's not our first rodeo. We took our 2 grandkids, ages 6 and 8 years old boys Food; there is not much food for kids. Dinners were caribbean, french in lido buffet. There is pizza. They make them two at a ... Read More
We are cruiser's, it's not our first rodeo. We took our 2 grandkids, ages 6 and 8 years old boys Food; there is not much food for kids. Dinners were caribbean, french in lido buffet. There is pizza. They make them two at a time, cut them in 4 pieces each and serves 4 people two pieces each. they make grilled cheese, but they don't grill them, they toast them with mayo inside. Not good. Long line here too. But wait, they have chicken nuggets, french fries and pizza by ordering room service but you must pay for these items. Plus you'll have to wait on the phone and for it to be delivered. TABLE SERVICE: people in Lido did not p/u dishes, they waited till your done Dining room; four of us eating brunch. My wife's food came after we 3 were done. She had to eat alone. Kids menu had mac and cheese but it was to fancy for kids. Swimming pools: baby and toddlers in diapers not swim wear. Kids ocean program: these people are the best. They did a great job for my grandkids. Read Less
Sail Date November 2019
An emergency room visit was necessary as a result of Diesel fume poisoning while on a Carnival cruse out of Los Angeles returning 8/1/2019. I Wanted Carnival to pay me the $232.00 hospital cost I incurred after returning home. I was ... Read More
An emergency room visit was necessary as a result of Diesel fume poisoning while on a Carnival cruse out of Los Angeles returning 8/1/2019. I Wanted Carnival to pay me the $232.00 hospital cost I incurred after returning home. I was asked by Carnival to provide documentation and I did. They ran me in circles for 2 months. When all of there requests were satisfied they ignored me. There customer service department is a fraud. At first they offered me a room credit if I booked a new cruse. Carnival Cruse Line allowed my cabin to fill with Diesel fuels fumes. It was so bad you couldn't breath. I had to complain 4 times before I was given a new cabin 1 day later. They are incompetent and dangerous.. Security was rude They try and sell you on things day and night The food was under cooked. Waiting time for on board customer service was long Read Less
Sail Date August 2019
This wasn’t our first cruise experience, but will for sure become the last on Carnival Imagination. The stinkiest ship ever. The nauseating blend of urine, bleach, old furniture, filthy carpets was so horrendous that I had to hold my ... Read More
This wasn’t our first cruise experience, but will for sure become the last on Carnival Imagination. The stinkiest ship ever. The nauseating blend of urine, bleach, old furniture, filthy carpets was so horrendous that I had to hold my breath when we first stepped on board. I should have left right then. We stayed on deck 7, right by the guest services. The room and bathroom were so stinky that I poured half a bottle of my perfume just to tolerate it. The filth and dirt are everywhere. The dirty baseboards, the stains on the carpets, dust and dirt in the buffet area was so bad that I would rather skip a meal that experience it. We were traveling with a toddler and it was a challenge for me to let him run freely - he would pick up trash, dirt, dust. In addition, in 4 days they didn’t change our bed a single time. We were provided with pillowcases with stains and I noticed them again on the last day packing. I felt so sorry for the crew and staff members who work on this ship. They are doing their best to provide great customer service. Benjamin and Jacki are always fun and cheerful. Kuddos to them! The choice of food in the buffet was very limited and mostly unhealthy. The dining menu was rather simple; there was not a single meal that I would say was exceptional. It was ok, mediocre, average. In fact, on the last day of cruising I got a severe food poisoning from a burrito that I had for lunch from the buffet. I spent all night vomiting and was so happy that this “vacation” was over. Never again I would go on Imagination. This ship should go for a full renovation because it is unacceptable for a company to treat their clients with such accommodation. Read Less
Sail Date August 2019
As an experienced travel agent I had not sailed with Carnival since 1989. We decided to try again, much to our dismay. There was nothing except the steak house to commend this cruise. The dining service was in some cases energetic but ... Read More
As an experienced travel agent I had not sailed with Carnival since 1989. We decided to try again, much to our dismay. There was nothing except the steak house to commend this cruise. The dining service was in some cases energetic but without adequate training poorly provided. The food was of poor quality. The music sources all had bass turned up so much above the rest of the music that all one could here was THUMP, THUMP, THUMP. The thumping was often heard a full deck beyond the source. Every venue was very cold, 67 degrees by actual measurement. The late evening entertainment provided by stand up comedians was ok but for the gratuitous foul language forced into the acts. There were as expected many children and teenagers. Unfortunately, many were using the corridors as a raceway throughout the day and into the late night. Loud conversations were often conducted up and down the halls without regard to time of day or night and thus often making sleeping difficult. The steak provided the only positive of the cruise. good food, well prepared and served pleasantly. Read Less
Sail Date August 2019
Affordable worth it price. I miss the tropical beach weather so we decided to do the 7 day cruise in mexico. A day in every port wasn't enough! There's so much things to do. During sea day we were able to do a lot of stuff ... Read More
Affordable worth it price. I miss the tropical beach weather so we decided to do the 7 day cruise in mexico. A day in every port wasn't enough! There's so much things to do. During sea day we were able to do a lot of stuff although I must say there's isn't much for couples. Sea day would be so much if we're traveling with family or friends. Only elegant dinner, spa and pool lounge was enjoyable for a romantic gateaway in the ship. Everything was fine until we're on our way back to los angeles (long beach) port. The ship's direction was against the waves so imagine how rocky it may have been. It was the worst for me. It felt like I was drunk the whole time. Especially at night we could hear like heavy metal dropping and while rocking heavily. It was the worst. There's 3 days left in ship before we arrive home port so those days were my only complaint. To think i have meds with me too. I just think it would have been a nice vacay without the dizziness. Lol. But overall it was ok and fun. Another thing i would suggest to get a cabin 6th or higher floor and in the middle to avoid being dizzy all the time or just so you won't feel everything moving esp with kids! The highlight was the last night too when they had a big party with everyone and it was so much fun. Be prepared to gain so much weight bec food was very reasonable and tasty for me. Read Less
Sail Date April 2019
This ship is old and needs to be updated. Cabin on the Riviera Deck was dirty and dusty. We found a pair of shoes in the closet from a previous cruiser. Empty plastic shopping bags in drawers. Beds were very uncomfortable and felt like air ... Read More
This ship is old and needs to be updated. Cabin on the Riviera Deck was dirty and dusty. We found a pair of shoes in the closet from a previous cruiser. Empty plastic shopping bags in drawers. Beds were very uncomfortable and felt like air mattresses. There were lights in the room that were out and not replaced. The TV is tiny and everything looked green. The decor is old and gaudy. The food was mediocre and not served hot. We retuned several meals because they were cold. The coffee bar had only 1 person working and there would be lines with 8 to 10 people waiting for their fancy coffee. Lots of children running around the ship and occupying most pool areas. The spa had mold on the ceilings and were not quiet and relaxing. This was our first and last Carnival Cruise. We have always cruised with Princess and will be going back to Princess from now on. Read Less
Sail Date March 2019
I am glad this was not my first cruise because it would of been my last! The cleaning crew ( if that is what you want to call them) DID NOT CLEAN ... I got dirty towels hung like they where clean ( lip stick and other makeup on them - you ... Read More
I am glad this was not my first cruise because it would of been my last! The cleaning crew ( if that is what you want to call them) DID NOT CLEAN ... I got dirty towels hung like they where clean ( lip stick and other makeup on them - you could see lip prints) I have been on this ship before and did not have this bad of a time. The main steward was a joke... rude and unfriendly (they could not ever get our room done in time - nor could they get all our clothes back that we sent to get cleaned - lost mult items) The pool area wait crew was not helpful unless you wanted to get drunk. could not get any service AT ALL. our room.... A lot of items were broken and it took for ever for them to fix the bed to be a king like i signed up for months before. sooooooooooooo many things i want to say in this review but i have to keep it clean Shore Excursions- a joke.... more like get drunk and pay extra.... not much was offered unless you wanted to drink. Entertainment- this was another joke - bad singing from the guys - girls were good OVER ALL NOT HAPPY WITH THIS CRUISE AT ALL Read Less
Sail Date January 2019
The Carnival Splendor was the worst vacation I have had. The food was the worst no taste, cold and the only thing that was edibles were the things the kitchen didn't cook (Ice Cream, salad bar). Pre-Paying for the tips was a mistake ... Read More
The Carnival Splendor was the worst vacation I have had. The food was the worst no taste, cold and the only thing that was edibles were the things the kitchen didn't cook (Ice Cream, salad bar). Pre-Paying for the tips was a mistake they did not deserve the tips they got. Our room steward didn't clean the room 3 days of the 7-day cruise, we were in a spa room and it took 2 days to get the robes and beach towels. The room had leftover evidence of the previous passenger’s drinks in the fridge, paper boarding pass and our friend's room had dirty linens. The Morning breakfast waiter was very rude and yelled at another staff member in front of us. I will never go on another Carnival Cruise and possible an ocean cruise due to the experience. Everything is an up sale and high pressure, walking into the shops was a mistake because of the high-pressure sales it felt like the home shopping network. The shows where a joke and many people walked out, your male soprano in the shows should not be in the show or singing. The only good singer and I hope someone signs her is Dara Jazzlyn she was amazing. Read Less
Sail Date November 2018
This was a spur of the moment cruise just 5 days before sailing, perhaps we should have stayed home. The food at the lido deck was pretty good and they had changes every day.. We ordered lobster every night very good and only 20 dollars ... Read More
This was a spur of the moment cruise just 5 days before sailing, perhaps we should have stayed home. The food at the lido deck was pretty good and they had changes every day.. We ordered lobster every night very good and only 20 dollars extra where can you get a lobster dinner for 20 bucks? the pool warmed up in the afternoons however the guy from Jamaica played rap so loud you could not talk. I went up to him and asked for the music?? to be turned down he said you must hear the music at the bars. I told him we were sitting next to the bar and we could not have a conversation. He turned it down for a minute and cranked it up again. I said I would report him , He said mon I don't give a F.....what you do. This is a great Carnival employee. Our cabin was E80 and located near the atrium the band played loud til 11 pm. Guest services has to yell to be heard by passengers. this is our last time on a short carnival cruise. We are booked on the Sun Princess in Dec for a 7 day Mexico hopefully it will be more enjoyable I am a ship Captain , please don't call a ship a BOAT. Read Less
Sail Date October 2018
I went with a large party of 30--lots of kids. The waiters and room service people were awesome. And we tipped them well. However, Carnival is cheap for many reasons. Super tacky decor. Always trying to make money off of you, ... Read More
I went with a large party of 30--lots of kids. The waiters and room service people were awesome. And we tipped them well. However, Carnival is cheap for many reasons. Super tacky decor. Always trying to make money off of you, whether it's interrupting you everywhere you go to take a photo, or shore excursions. Their best price guarantee is worthless, as you must have booked, found a cheaper excursion, and submitted the form 7 days prior to even getting on the boat. (There are definitely the same excursions for half the price!!!) Not only that, but they advertise this best price guarantee while you are on the ship, even though you can't possibly get any money back. I spoke to at least 10 different people about this refund and none of them told me it wasn't possible to get, as I booked our excursions on the cruise. They lied before I booked, as I booked, and after I booked. The first time they mentioned the "7 days prior" rule was three weeks after the cruise, after they directed me to four different emails. Either they are super unorganized or intentionally deceitful. Food was decent, and it's a fun, relatively cheap way to travel. However, because of their TERRIBLE customer service, I will never go with Carnival again. Read Less
Sail Date August 2018
We arrived 30 minutes earlier than our check in time but the let us board. After showing home printed boarding pass and passport, we boarded without any lines. We carried our own luggage and went straight to Lido deck to eat lunch where ... Read More
We arrived 30 minutes earlier than our check in time but the let us board. After showing home printed boarding pass and passport, we boarded without any lines. We carried our own luggage and went straight to Lido deck to eat lunch where the had buffet as well as Guy's burger and mexican food. Guy's burger was delicious and we came back multiple times. Our stateroom steward was very friendly every time we saw him and did great job of cleaning our room as well as provide us a different towel animal each day. At Catalina Island, we decided to stay on board since we've been there multiple times and not much to do there. This worked out good so very little people/crowds on board and thus were able to explore the ship and do mini golf. We gambled black Jack and Cash crane game and lost money but not too much. Dinner at Carnivale dining room was great with many different selection of menu items. We were able to order multiple appetizers, main course, and dessert. The service from dining staff was fabulous which included the dancing entertainment. We enjoyed playing Carnival Tower with large Jenga pieces and large dice. The nightly entertainment was great. The main shows (Studio VIP, and other shows) at Paris Lounge was spectacular. The Punchliner Comedy club was good although we sometimes could not understand or hear John Caponera jokes because he talked a bit fast. Jamie Lissow was geat comedian. I waited in line to get sandwich at Carnival Deli just before closing at 11pm and without the deli cook saying anything, he closed up area and then left which was very rude. I should have complained to his manager. We paid Wifi Internet Online Value Plan and first 2 days was just ok but the 3rd and 4th day was horrible and useless. We complained at Guest service on last evening at Guest Services and they were nice enough to refund the $41 Wifi charge to my CC since it was pre-paid. We went to Art auction and won a raffle for a choice of 1 of 4 different pieces of art prints but had to pay $35 shipping which was ridiculously expensive. We then made the mistake of purchasing a Thomas Kinkade art print for $200 which was overpriced after returning home and researching it. We could not research Park West Gallery's negative review while on board because of the bad wifi. The day we debarked, I tried to call Park West customer service to cancel this order but gave up after waiting an hour on the phone. It's ridiculous to pay 15% cancellation fee. They better not charge 15% cancellation fee on $35 shipping charge. The next day, I called again and waited for almost an hour to talk to a customer service rep but she was unable to find my invoice # and stated to call back again a few days later but I was never able to speak to a customer service representative again because of the very long wait on the phone. I also emailed their customer service email but never received response. Only after posting negative Yelp review did I get a response to send email to a different Park West customer service email address to which they finally responded stating they will cancel my invoice and process refund through Carnival. But a few days later, I got email stating that my order is being processed. I will now dispute the original Carnival cruise charge on my credit card. My wife paid $33.50 for 2 yoga classes and 1 Pilate class. The Carnival Fun Times showed the Yoga classes but not show the Pilate thus she missed Pilate class. We tried to explain to the Spa manager that they need to include Pilate class on Carnival Fun Times like Yoga classes but she blamed Carnival management. My wife spoke to Carnival manager who then blamed Spa manager for not telling Carnival to include Pilate class. This was disappointing to see both parties blame each other at the expense of us paying for service we did not receive. We will never attend Carnival spa ever again. We should have asked for a refund. Read Less
Sail Date June 2018
I believe my experience on the 3 day Carnival Imagination (June 21-June 24 '18) was shaped by my previous experience on the 7 day Carnival Splendor (Feb 24- March 3 '18). My first experience set the bar because I honestly had an ... Read More
I believe my experience on the 3 day Carnival Imagination (June 21-June 24 '18) was shaped by my previous experience on the 7 day Carnival Splendor (Feb 24- March 3 '18). My first experience set the bar because I honestly had an amazing time. Everything was great minus a couple things but not enough to change my view of the trip/experience. However, sailing on the Imagination was a nightmare and has led me to rethink any future trips with this cruise company. I will also express to my colleagues and friends my experience in hopes of saving them money and agony of a sub-par experience. The cruise line can truly benefit from having a strong level of consistency and continuity. I endured the following issues on my most recent cruise; as again this was a total opposite experience than my last sailing with carnival: 1. My stateroom was awful. Not cleaned properly and they put the third bed under a table you could not stretch your legs out underneath unless you were 50lbs. The bathroom was not properly cleaned. There were urine stains all over the toilet seat/toilet and shower had soap scum/dirt on the shower floor which can be removed if cleaned properly. ( I used personal gloves, bleach wipes and Clorox spray to clean it properly for my personal use) 2. The food selection at the buffet was very slim and was soggy and cold when being served during dining hours. Hours of the very few food places available where not long enough. 3. The staff aboard the ship was not pleasant nor eager to assist. They presented poor attitudes and an unwillingness to go the extra mile to ensure guest are happy. 4. They didn't allow realistic time frame for activities and games. Also, games were ran by staff who appear to not be engaged with a "I just want to get this over with attitude." They would rush through games and tell us that time is running out so either we can go faster or they would just have to stop the game when the 30 mins was up. (On the Splendor we did not have time restraints, everyone was able to enjoy the game and see it through. Staff was patient on the Splendor) 5. The barista at the coffee cart was very inflexible and unable to provide the customer service required to meet the needs of the patrons. When asked to make certain simple drinks that were being described, the barista responded with "This is not Starbucks". All the patron asked for was a mocha. That requires espresso (which they have), chocolate sauce (which they have), milk (which they have), and whipped cream (which they have). How hard is that. 6. My stateroom did not have a room service menu and after three calls it was not delivered and had not been delivered by the end of the trip. 7. The television in my stateroom did not receive channels that were clear and functioning. Also the remote did not work and after several attempts the staff was unable to sync a remote to the television for late night viewing. 8. The formal dining area lacked the attention and service, again that I received on the Splendor. They served food that was cold and after each course failed to completely clear the table. There were crumbs, sauces and things all over the table but they continued to drop plate after plate. When they delivered the dessert menu, no one came back to take my order but instead brought me whatever they felt they wanted to bring. 9. It was very hard to communicate with a lot of the staff as a lot of the staff was not fluent in English. Repeating words like Yes and No is not a form of communication that is effective nor efficient. 10. The sewer smell throughout this vessel was horrific. I found myself heaving every time I arrived on U deck and in some areas throughout the ship. 11. During sail away they did not have the Sail Away Party on the Lido deck. It was dry and boring. No entertainment coordinator or hype man to get the crowd going. I could go on but I am tired. Will try booking with Princess or Norwegian next. This cruise is like a yellow taxi ride.; overpriced with bad service. Read Less
Sail Date June 2018
I've cruised many times before, but it had been many years since the last one, so I figured this was an excellent one to try. I was a Carnival fan, it had a great price on this cruise out of a port I could drive to, and I love the ... Read More
I've cruised many times before, but it had been many years since the last one, so I figured this was an excellent one to try. I was a Carnival fan, it had a great price on this cruise out of a port I could drive to, and I love the Mexican Riviera. Oh, and it left on my birthday - match made in heaven. Embarkation went smooth. Parking was easy, although there were employees helping direct people to their cars while we were heading to get on, so I think some were confused and sent us the wrong direction once, thinking we were leaving the cruise.....but I ignored that and found out where to go on my own. Once in the main building though, it was a breeze, and fast too. I was traveling FTTF, so I got to sit in the rear section, right outside of the diamond guest lounge. Getting onboard was also easy, and we were on the ship in no time. Here's the big turning point. So with FTTF, you're supposed to have access to your room as soon as you board. Your room key/sign&sail card should be ready. Ours was not. Everyone around us had keys in their door....we did not. So, I decided to not let it bother me much because maybe they just didn't get to it yet but almost were. Went to have food. An hour and a half later, came back to check, and there is still no key. So there went perk #1 from FTTF. I had to go wait in the guest services line next, and that is never a pleasure on that first day. Oh, and no separate line for FTTF guests either (perk #2 gone), so I stood in line as like #13 or so. Well, I told them the room didn't have a key when I got on (they said it should have been....but saying that doesn't make it so it was, not sure why they told me that it was supposed to be since I kinda knew it was), then asked if we waited longer. I said I already waited an hour and a half, checked, and there was no key. So she said she would just print them there and ignore the keys that show up later because they are now inactive. Btw, those keys never actually showed up. So we get into the stateroom, 8308, balcony. So I had ordered two beach towels to be in there for us, and also my partner had ordered the birthday package (decorations, a cake, and a towel), and also another order had been made for me that I didn't know about, another cake. The only things in the room were the decorations and 1 towel, one of the ones I ordered. So missing were 2 towels (one from my order, one from the birthday package), and a cake (and actually 2 cakes, which I didn't find out until later). Oh, and the sink was broken, and the room was kinda/sorta dirty from old stains and even some warping/chipping on the ceiling and wall from water damage. I'll upload photos if there's an option for that. Anyways, had to go back to guest services and wait in an even longer line now. Told them I was missing a towel and a cake. They checked, and asked what was in the room. They told me, "Oh, you're actually missing 2 towels and 2 cakes." I had no idea where this second cake was from, but said ok, and they said they would have them in my stateroom very soon, sometime in the next couple hours. Cool. Later, both towels appeared finally, but only 1 cake. I found out later from a family member that my sister had ordered me a surprise cake for my stateroom, so that's where the second cake cake from. It didn't ever show up that night. So the next day, I had to go back in line again, and tell them that I was still missing a cake. This time, it showed up sometime later in the day. But that was a huge mess that took two days to fix, all for my birthday items, and the last thing anyone wants to do on vacation is wait in guest services lines for over an hour or two total during their first two vacation days. The staff for the most part looked kind of miserable. It's definitely not the friendliest crew, which really surprised me, because my last cruise back in 2011 was amazing with Carnival, and I remembered nothing but really nice, pleasant people. It's a big reason why I loved Carnival so much. But the poor coffee lady crew member looked like her life was hell everyday. She wasn't the only one though - and in interaction, the majority were polite, but we made the joke about how everyone was dead behind the eyes. I chose this ship too because of its decor. It's known to be tacky, but I like that sort of Vegas-y tackiness. But this was a bit more than I had anticipated. It didn't look very good, all mismatched together (the buffet light fixtures look like kids playroom lights to me), etc. It just didn't feel very extravagant or elegant, like all the other ships I had ever been on. It just felt sort of budget. Except the theater - the theater was beautiful, one of the best. Amenities around were fine, but the daybeds up on deck 10 could have used a better wash - it was weirdly sticky on many of them, with that sort of dark stain color on them that seems like old dirt that's just baked on now. The serenity chairs were great though. The ship was clean though, even though you could see damage made over time in things like the walls and even the ceiling (in the Gold Pearl, big black streaks here and there). But otherwise, it was clean. People left things in all sorts of terrible places, but it was never there for long. Entertainment was just....not for me. I felt like it either aimed too low or two high, but completely missed me (I'm 35). There were the shows, which were designed to at least appeal to individual age groups, but they just weren't very good. The music was fine....it was more the singers that did really poorly. Many times it was as if they gave a person a song that just didn't suit there voice, so they either sounded strained or they just didn't sound right. Some didn't even know the words to some songs, so they just mumbled that part to get through it. Really disappointing, because Carnival always had amazing shows in the past. =( Karaoke and the comedy club would have been great if I could always fit in there. Those venues do not provide enough space for what their used for. I absolutely love karaoke, but three separate times I couldn't fit in the room with every single chair being taken and people just standing around. It was already a small room, so it felt claustrophobic, and I just would opt to not go. Comedy club had the same issue - it was in a big lounge (the prettiest lounge too, El Mojito), but comedy was so popular that there would be only awkward standing room left there too, and so I'd opt to just not go when that was the case. And I wasn't late to these events - I'd be 15 early to comedy, or right on time for karaoke. Also, a big issue was that I felt like the teen center wasn't doing a good job. Not because I had a teen there or anything, but because none of the teens would be in it. They would be wandering everywhere in giant groups, screaming, running around, pulling out chairs into walkways, and just being disrespectful. But if they dislike the teen activities so much that they just don't go, that means they need to do something else to keep their attention....because when they have nothing better to do, they just go and bother others. The other activities, like trivia or learning to dance, etc., would also be taken over by kids. Early family karaoke would always drive people away because kids would start lining up to sing, so you basically had to politely clap for one kid singing taylor swift after the next. Then repeat. Then repeat. Then repeat. So just stopped going to those. I will say one great thing about entertainment though - our cruise director was JJ, it was her first cruise as a director. She was awesome. Which was great, because that's the voice you constantly hear. But she was fantastic, and when everything else was disappointing, she at least could get a smile from me, and every event she led was at least entertaining from her end. I'll talk about dining last because....that's the biggest gripe. =\ The ports were great - standard fare Mexican Riviera. =) Cabo isn't the prettiest and the port is a little confusing (do you take the water taxi or not?), but contained enough to not be too scary. Mazatlan has become beautiful - I loved it there. But you DO need to take a taxi from port to the Golden Zone OR old Mazatlan. Too far to walk. Ohm, and no one tells you that even though it's super fast getting off the ship there, you're forced to wait in a line right outside the ship to hop onto a trolley to take you to the port entrance. They won't allow you to walk there through the cargo, so it isn't quick at all, and a little confusing on where to line up for it. People will cut you off and write it off as "oops, we were confused", if they even acknowledge that they cut, that is. And Puerto Vallarta is always wonderful, but you also need to take a taxi into the best area, such as Zona Romantica, unless all you want is to go to Wal-Mart. You can walk there. Oh, and it was safe, but I was offered drugs in all three ports. =) Literally, all three. Maybe it was the tattoos or because I looked like I partied or something, but yeah....it's out there. So watch your teens, I wouldn't really let them wander just by themselves into town. Ok, food and service for....food. I'll start with the easiest - the buffet wasn't too good. But I don't really think buffet food anywhere is very good - I live in Vegas and I've had a million buffets, so that isn't Carnival's fault. But it is pretty limited - not many items to choose from that change daily. But then you can always just supplement with the BBQ place, Tandoor, the deli, etc. And while I read everywhere that the BBQ and Tandoor were super delicious, I really didn't find them all that great. =\ The pizza was horrible - like, beyond horrible. It took forever to make, then when you get it the middle would be chewy and doughy (super thin crust, so really awkward that part not being cooked), and the outside edges would be burnt. The toppings would also just slide off fast - they didn't want to be on that pizza either. It really, really bad. Carnival Liberty had excellent pizza, so I don't know what happened. ;_; Ok, I WOULD know what the steakhouse was like, but they screwed me over bigtime. I booked my reservation there back in February. On the day of my res, I happened to walk by and check out the menu. A lady approached me and asked if I had a reservation, I said yes, and she said let's just verify. She went ot verify, and told me I did not have a reservation. I said there's absolutely no way, because I have a printout stating I had it (it was in the room though, so couldn't show it yet). She then searched for my name and said yes, I had made a reservation, but my stateroom isn't right, but she said she called me and verified it on the phone with me and even told me how to dress, etc. I told her no one called me. So, she said she must have called my old stateroom and someone there who she thought was me verified. *So here's what happened. A day before the cruise, Carnival called me up and offered an upgrade to a balcony if I paid more. I agreed, and he said everything would just transfer over and it was all good. So now I started wondering if those people in my old room also received a bunch of towels and two cakes, and decided not to say anything. Well, they also seemed to have hijacked my reservation. Even though it was under my name. She said because they verified on the phone, she has to give them my reservation (which makes no sense, because when they come up but don't have my name, what then?). So she told me unfortunately she had nothing for me. I. was. pissed. Here I was, with proof I booked it, it was even still in my name, but because it had a different room number and she verified with....whoever in that room, they would get that reservation. So I was about to turn away, when she said it was ok, she can "accomodate me", but next time I need to tell her that I changed my room the first day because "no one talks to them about those things". First off, she just blamed ME for losing my reservation because I opted to pay more for a better room? And I was assured by the Carnival rep on the phone that everything would transfer. If someone had even told me to stop by the steakhouse to mention this, I would have. But now I'm supposed to magically know that they don't talk to them about that, and that they also don't honor reservations under peoples' names, but by their room numbers, and they also don't need to verify who is speaking to them on the phone. So I accepted her "accomodation" (with her chastise), then canceled it a couple hours later because I was so pissed about being treated that way. Which upset me more than anything, since I had been dreaming of the day I would get to eat there even before I booked the cruise (I've loved all the other steakhouses on other ships). And finally, the dining room. So unfortunately, I did not get a break here either. Our waiters were kind enough. But every meal took just about 2 hours to complete, and we were only at a table for 2, and the waiter only had 4 tables (two really big, two 2-tops). And we'd get there early every single day. The big tables mostly arrived really late (20-40 minutes late). They would rarely bring us a menu until at least one of the big tables arrived. If they did, they wouldn't even take our order until those big tables had their menus....even when they came late. They didn't even have water refills for us one night, and other nights it would take a good 30-40 minutes before more water came. Once we got a menu, it's be 20-30 minutes before they came back to take the order, then 20-03 minutes before we got the food, then 20-30 before they cleared those dishes, then 20-30 before we got entrees, then 20-30 before they took those dishes, then 20-30 before we got a dessert menu, etc. It was amazingly slow - like I get better service at a local IHOP. Honestly, it felt like we were discriminated against because we were a gay couple (and not a loud, brightly dressed, flamboyant couple either, we're pretty chill and polite). I was SUPER kind every single night, never complained, but we always got the worst service (with a smile though, which at that point felt condescending). They would ALWAYS bring out the meals for the big groups first, then we would be last. Even when we're the first to arrive in the section....we were always last to be served or helped. It wasn't cool at all to watch the groups next to us in the next waiter's section have such excellent service, and ours was miserable. They'd all be done eating their desserts before we got entrees usually. The food itself wasn't special at all either. Dry bread or overcooked chicken, muddy tasting meals (like the jambalaya) that all bled into the same one-note flavors. Although the escargot was a standout. That was pretty good. Dessert wasn't even good....plus they didn't even give me a dessert menu one night, and that night was one I specifically requested one so we could make it to karaoke earlier to get a seat. That night I got no dessert, and karaoke was packed by the time I was able to leave (waited long enough to give him a chance to bring it....nope, never) so I didn't get to do it that night. Oh, and service was better at breakfast and brunch in there, but marginally so. Those also didn't always clear plates super fast, and one time I had ordered a dessert and the server just...never returned after dropping off my entree. I sat there for 30 minutes with the empty plates in front of me and he just never came to clean it up or bring the dessert. It sounds like I was mean or something, but I was honest to god extremely nice and pleasant and smiley with every single employee on the ship. I used to serve and know how rough it can be, so I always go out of my way to be extremely nice, so in no way did I deserve the service I got. That's why I went this far out of my way to write this - it was so shockingly bad that I just can't keep my mouth shut about it. I'm sorry everyone, especially if you're a Carnival fan. I was. But I'm never going to electively cruise with them again. Not after this terrible experience. It was the crappiest cruise I've ever had, and it made my birthday just plain suck. So I'm bummed I have to say this, but this was it for me. It scared me away from carnival, and even has me wary at cruising in general now. Read Less
Sail Date June 2018
Picked this cruise mainly for the itinerary going down the Mexican coast but unfortunately didn’t do the research I should have done on the splendor which was a big mistake.We are British and like Americans and get on with them really ... Read More
Picked this cruise mainly for the itinerary going down the Mexican coast but unfortunately didn’t do the research I should have done on the splendor which was a big mistake.We are British and like Americans and get on with them really well but expected better standards concerning food and entertainment,the entertainment was pretty bad ,amateurish and cheap ,no proper star or professional entertainment,unless you like gambling and drinking theirs not a lot to do party games and quizzes wear thin after a while.As for food it was good to very good in the black and gold pearl ,buffets were of a low standard,Mongolian wok we saw cooked chicken on the same tray as raw chicken when I pointed this out to the chef that you could get severe food poisoning doing this he just waved his arms and made out he didn’t understand me,I passed on the Mongolian wok.We found we were in long lines to go into restaurants,guest services embarking and disembarking the ship,took form 10 am to 12,30 to get off by tenders and we were to sail again at 4,30 so only had a few hours so what was the point !!! Someone else has said in their review that the Crew weren’t very happy we found this and at the captains party no drinks were given out and the officers all stuck together in groups and didn’t bother to mingle and talk to the passengers maybe they were afraid of what we might tell them.I could say more but a warning to British people you won’t like it.!!!! Read Less
Sail Date June 2018
We just wanted a quick get-away. We got a rude awakening literally. Between midnight and 2:00 am guests would walk down the hallway laughing, yelling, speaking extremely loud, and running. You would expect people to be more respectful ... Read More
We just wanted a quick get-away. We got a rude awakening literally. Between midnight and 2:00 am guests would walk down the hallway laughing, yelling, speaking extremely loud, and running. You would expect people to be more respectful of the other guests trying to sleep. When eating in the buffet, we had to look at a man who did not have a shirt on as well as his female friend who thought not to wear a cover-up as we had to look at her string bikini and her butt cheeks. They should have stayed at the pool to eat their meal. There was no officer to be seen who should have asked them to eat outdoors. Food onboard was average or below. They served lamb in the buffet that you needed a power saw to cut. Eating it was out of the question. Dinning room food was just ok as well. The oatmeal was actually pretty good. This ship being as old as it is (1996), should be retired. The ceilings are extremely low. Smoking is allowed in the casino. We walked through just once and were assaulted by the smoke. The ceiling being so low keeps all the smoke trapped. We would have enjoyed doing some gambling, but due to the smoke, would not return to the casino. In our cabin, our air conditioning control was mounted on the ceiling. We had to get on a chair to reach it, and turning it off was very difficult. We had to call our cabin steward and ask him to turn it off. We have never been on a ship where the control was mounted on the ceiling. Absolutely ridiculous. Also in our cabin, the only type of glasses to use were glass water goblets. This is really a very dangerous safety issue. If you dropped the glass it would shatter in the sink or floor. How easy would it be for Carnival to furnish plastic glasses for use in the bathroom? Our cabin steward did not have any, so we brought two plastic glasses from the buffet to use in the bathroom. Television in cabin only offered a few stations. There was not even a sports channel to watch. Plenty of advertising for Carnival was available to see. The entertainment was just ok. They had a Motown show one night and a Studio 54 the next night. The entertainers worked hard and did a nice job. Service throughout the ship was good. We took this cruise many years ago when Royal Caribbean offered it. I wish they still did it. We have been cruising since 1982 and have been pretty much around the world. This cruise and Carnival, we will NEVER do again. We have been on Princess, and Carnival owns them, so we most likely will not sail with them as well. We will stick with Celebrity and Royal Caribbean. Read Less
Sail Date May 2018
I chose this cruise as this wasn't the first time taking this trip. I must say after completing this cruise, my sister & I were highly disappointed in the level of quality/service/food provided. Here is a quick breakdown of events ... Read More
I chose this cruise as this wasn't the first time taking this trip. I must say after completing this cruise, my sister & I were highly disappointed in the level of quality/service/food provided. Here is a quick breakdown of events in order: - Arrived on the boat with the "Faster to the fun option", which ensures our room is ready upon boarding the ship. The room was cleaned up, however the request was for the beds to be seperated and it was not. I approached the Steward and was advised that I can wait till the evening for the beds to be seperated. Now after a 5 hour drive to get to the ship, we really wanted to take a quick nap so that answer was not acceptable. I went over to guest services to voice my concern and about 15 minutes later the steward took care of the issue and for the rest of the cruise handled our room much better. -After resting, my sister and I decided to have some lunch on the Lido deck and that was a mistake. All the food was cold/dry and really inedible. Pizza was worse than frozen options at the grocery store. Sandwiches were burnt and poorly made and then the buffet items were cold/dry and poorly flavored(was no flavor). Needless to say, the lack of quality tasting/edible food continued throughout the entire trip. The only edible food was from Guy Fieri's Burger Station. Eating hamburgers wasn't expected but I mean people on the show "Survivor" were eating better than we were. - Signed up for the Soda package for unlimited drinks, which did save us money. The issue I have with the program is you can only go to the bar to get the drink, which is poorly located with the food stations. Plus, the cans are left out all day and the cups used are warm, so the ice melts quickly and you have to stop over by the normal beverage station for more ice. I'm not an ice tea drinker, the free beverage option wasn't good for me. My sister does drink Ice tea and declined the soda option at first, but after she started drinking the tea, she said the tea tasted really watered down and not good, so she ended up signing up for the soda package instead. - As far as activities go, the trivia was nice along with the bingo. Bingo is expensive based on the option selected, however the bingo host was funny and kept the game interactive. The final sea day was setup with large gaps in between activities, which really wasn't fun for us as the downtime options are either to go to the Casino and lose your money, drink alcohol to kill the time or sleep. I could keep going, but all in all after our family has done over 10 trips with Carnival, this will be our last one. I understand getting what you pay for, however the food should be edible, the service should be good throughout and when you pay extra to have your room ready upon arrival, the room should be ready. Good luck! Read Less
Sail Date April 2018
The grand suite was not up to par, the tub fixture was loose, the room stewart only gave us one little bar of soap for 4 days, and we never saw her again to ask for more. The bed sheets looked dirty and the mattress and pillows were too ... Read More
The grand suite was not up to par, the tub fixture was loose, the room stewart only gave us one little bar of soap for 4 days, and we never saw her again to ask for more. The bed sheets looked dirty and the mattress and pillows were too hard. They were using kid looking plastic drinking cups instead of real water glasses, and there were no water glasses or ice bucket in the room. The room was also very noisy, you could hear people waliking above in the upper decks, and there was a clanging sound coming from I believe outside the ship, we could hear it at night when we were trying to sleep. When we arrived back in Long Beach, the debarking process was terrible, my husband and I got up early to take our bags down, the paper in our room said to go to deck 8 and wait in the lounge, but there was no one there to tell you anything, so we went down to deck 7 and saw some people waiting there near the staircase so we waited with them, after a half in hour we found out we had to get a a line down a hallway, by then the line was all the way down to the end. So it didn't pay to be early Read Less
Sail Date April 2018
It was my 69 th birthday and I was looking for something that might be fun for 10 people. My sister is in a wheelchair as is one of my friends So we all booked it. Going by Cruise Critic guidelines for the review : Departure and ... Read More
It was my 69 th birthday and I was looking for something that might be fun for 10 people. My sister is in a wheelchair as is one of my friends So we all booked it. Going by Cruise Critic guidelines for the review : Departure and Embarkation were fine. The ship was old and run down but the customer service and the staff were deplorable. Most of the food was in edible with the exception of Guys Burger joint. Burgers were good if the person serving them understood what you were ordering. Had limited hours. The Carnival web site boasts of Its steakhouse and other resturants avaliable for an up charge of $35. Guess what...no other resturants on the ship.So you are stuck in the so called dining room (NOT). Or the roomservice menu which is ridiculous. Unless you want to take a chance at one of the buffets where eveyone and their children are touching the food as were the flys and the smell of disinfectant permeated the room. They sell you the drink package and then you find out they have no Baileys, sometimes no fruit or garnish for your tropical drink. The juice is all powdered. If it is could outside you are linited to two bars. The one in the casino area is sooooo smoky you can not breath and the other was always full. My niece found an ampule of sodium nitrate left in the closet from the last guest, The TVs have a handfull of channels four of them that sell Carnival . Poor selections. Not enough room for me to continue. Read Less
Sail Date March 2018
Having done 17 cruises before I have to say this is the worst I have ever been on,the food was absolutely disgusting,the food continued to come out night after night not just warm but cold I.e. cold steak,cold peppercorn sauce that looked ... Read More
Having done 17 cruises before I have to say this is the worst I have ever been on,the food was absolutely disgusting,the food continued to come out night after night not just warm but cold I.e. cold steak,cold peppercorn sauce that looked like cold lumpy gravy,fries that looked like they had been recooked then left to go cold again,after complaining to head waiter and being told it is what it is we tried the maitre d and eventually the guest service manager but they couldn’t understand the concept of having hot meals,Advice to carnival cut the crappy SHOWTIME at meals everynight so your staff can concentrate on they’re jobs and train staff to serve food hot instead,had better meals on a ferry crossing,advice to travelers book with a proper cruise line,our assistant waiter was excellent you could tell she was embarrassed by what was happening and was trying her best but the main waiter would leave her to do everything while he just walked around singing,he even shouted at her for something that was totally his fault in front of us Read Less
Sail Date February 2018
We are seasoned cruisers, and this was the worst! It seemed to be a contest on who could get the drunkest. There was vomit by the upper deck elevators, that we called 3 times about, before it was finally taken care of. This is uncalled ... Read More
We are seasoned cruisers, and this was the worst! It seemed to be a contest on who could get the drunkest. There was vomit by the upper deck elevators, that we called 3 times about, before it was finally taken care of. This is uncalled for, especially during the flu season where germs are running rampant. This was not an isolated case, but more the norm! The entertainment was geared towards the younger crowd. Food was good. earlier cruises we always had lobster for a choice. This cruise if you wanted it you had to pay an extra $20.00! If it weren't for our shore excursion, wouldn't have done anything, as there was nothing on the ship for us to do but drink! Very disappointing. We will be looking at other cruise lines in the future. One more suggestion..... Alcoholic beverages should be cut-off to any person who is obviously drunk! I know this might cut into your "bottom" line, but it would make things a lot nicer for everyone else!! Read Less
Sail Date January 2018
..theonly good thing i enjoyed on this cruise was the cabin steward was great and i really was impressed with how hard they work .. the ports were good liked catalina island was fun and really liked ensenada mexico ..shopping there was fun ... Read More
..theonly good thing i enjoyed on this cruise was the cabin steward was great and i really was impressed with how hard they work .. the ports were good liked catalina island was fun and really liked ensenada mexico ..shopping there was fun ..the tour we took was good .. i would go again but would not like those cabins .. the buffet is ok but really like the pizza bar and the guy hamburger grill was good ..there was always something to eat if you were hungry .we played bingo the first day and it was expensive and was so many people there . the casino was good and won a little money to play all week and the only thing that was bad was all the smoke in there ..if i could have gotten more sleep would have been better . but with all the noise from the galley made it hard to sleep .. Read Less
Sail Date January 2018
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