2 Helpful Votes
Sail Date: June 2018
We arrived 30 minutes earlier than our check in time but the let us board. After showing home printed boarding pass and passport, we boarded without any lines. We carried our own luggage and went straight to Lido deck to eat lunch where ... Read More
We arrived 30 minutes earlier than our check in time but the let us board. After showing home printed boarding pass and passport, we boarded without any lines. We carried our own luggage and went straight to Lido deck to eat lunch where the had buffet as well as Guy's burger and mexican food. Guy's burger was delicious and we came back multiple times. Our stateroom steward was very friendly every time we saw him and did great job of cleaning our room as well as provide us a different towel animal each day. At Catalina Island, we decided to stay on board since we've been there multiple times and not much to do there. This worked out good so very little people/crowds on board and thus were able to explore the ship and do mini golf. We gambled black Jack and Cash crane game and lost money but not too much. Dinner at Carnivale dining room was great with many different selection of menu items. We were able to order multiple appetizers, main course, and dessert. The service from dining staff was fabulous which included the dancing entertainment. We enjoyed playing Carnival Tower with large Jenga pieces and large dice. The nightly entertainment was great. The main shows (Studio VIP, and other shows) at Paris Lounge was spectacular. The Punchliner Comedy club was good although we sometimes could not understand or hear John Caponera jokes because he talked a bit fast. Jamie Lissow was geat comedian. I waited in line to get sandwich at Carnival Deli just before closing at 11pm and without the deli cook saying anything, he closed up area and then left which was very rude. I should have complained to his manager. We paid Wifi Internet Online Value Plan and first 2 days was just ok but the 3rd and 4th day was horrible and useless. We complained at Guest service on last evening at Guest Services and they were nice enough to refund the $41 Wifi charge to my CC since it was pre-paid. We went to Art auction and won a raffle for a choice of 1 of 4 different pieces of art prints but had to pay $35 shipping which was ridiculously expensive. We then made the mistake of purchasing a Thomas Kinkade art print for $200 which was overpriced after returning home and researching it. We could not research Park West Gallery's negative review while on board because of the bad wifi. The day we debarked, I tried to call Park West customer service to cancel this order but gave up after waiting an hour on the phone. It's ridiculous to pay 15% cancellation fee. They better not charge 15% cancellation fee on $35 shipping charge. The next day, I called again and waited for almost an hour to talk to a customer service rep but she was unable to find my invoice # and stated to call back again a few days later but I was never able to speak to a customer service representative again because of the very long wait on the phone. I also emailed their customer service email but never received response. Only after posting negative Yelp review did I get a response to send email to a different Park West customer service email address to which they finally responded stating they will cancel my invoice and process refund through Carnival. But a few days later, I got email stating that my order is being processed. I will now dispute the original Carnival cruise charge on my credit card. My wife paid $33.50 for 2 yoga classes and 1 Pilate class. The Carnival Fun Times showed the Yoga classes but not show the Pilate thus she missed Pilate class. We tried to explain to the Spa manager that they need to include Pilate class on Carnival Fun Times like Yoga classes but she blamed Carnival management. My wife spoke to Carnival manager who then blamed Spa manager for not telling Carnival to include Pilate class. This was disappointing to see both parties blame each other at the expense of us paying for service we did not receive. We will never attend Carnival spa ever again. We should have asked for a refund. Read Less
Sail Date: February 2014
We went on a 3 day weekend cruise for a little R&R with friends who have never cruised. This was my 4th weekend cruise on Carnival and my husband has been on a dozen. I told my friends all about the cruise, the great food, the ... Read More
We went on a 3 day weekend cruise for a little R&R with friends who have never cruised. This was my 4th weekend cruise on Carnival and my husband has been on a dozen. I told my friends all about the cruise, the great food, the entertainment, and how fun and relaxing these little cruises are!! It was NOT!! Our first night at dinner, we asked a passing waiter for butter and he literally said he would not get it for us unless our waiter asked him! Our waiter overheard, came over, apologized and went and got the butter himself. The service was extremely slow, we waited about 15 minutes to order and at least another half an hour for our dinner. The food was cafeteria quality! I ordered the brisket and it was cold and as hard as cardboard. Most of the time when we signaled for the waiter, we were told to wait. Second night's dinner, we were meeting our friends in the dining room and they took a bit longer (she's handicapped). The waiter kept coming to the table asking where they were and he seemed quite annoyed. We went ahead and ordered without them. I always look forward to the steak and lobster dinner. Carnival changed the menu so that they are 2 separate entrees, so my husband and I ordered 2 entrees. Our dinner came and they served us the lobster while our prime rib sat on the tray getting cold. We asked if we could have the prime rib with our lobster. Our waiter went to talk to an associate very loudly about it. He came back and told us NO! He said we had to finish our lobster before we could have our prime rib! Needless to say, we rushed through that entree and ate cold prime rib. Our friends joined us, ordered the same and got the same treatment. After dinner, we ordered coffee and was completely ignored 2-3 times! After they finally brought us coffee our requests for refills were ignored several times, but they were quite prompt bringing our cocktails and bill to sign. I noticed the fog horn was blowing all through the day (unfortunately, our cabin was very close to it). It was a clear day, so I assume it was broken?? It also blew ALL NIGHT Saturday night. It kept me awake most of the night, I finally fell asleep counting the second between each blow (3 to 8 seconds, lol). It even woke my husband up and he's a heavy sleeper. One of the highlights of our cruises is the steward. They are usually so friendly and helpful and I love that the room is clean every time we leave. Not this time. We took our drinking glasses with us went we walked around and it was never replaced. We had to hunt him down and ask him for new ones every day (tips). The breakfast menu for the door was not left in our room, we had to call for that too (tips). We didn't get off the ship Sunday, but went to the Lido Deck for lunch, lounge at The Serenity, etc., we were gone for over 4 hours and our room was not cleaned. We ran low on toilet paper, a replacement roll was never placed, we finally ran out and used the boxex of Kleenex. I love cruises and have always been a big advocator. We are planning a family reunion with over 40 people this summer on The Inspiration. Most people have never cruised, I'm thinking it wasn't such a good idea after all! The Inspiration's dining room and service staff needs an overhaul, maybe some friendly people who want to work there. The food was cafeteria quality. I'm sure my friends will probably never take another cruise. I was under the impression Carnival was not doing well and needed the business, but apparently, they are not making any efforts in wanting repeat business.   Read Less
Carnival Inspiration Ratings
Category Editor Member
Cabins 3.0 4.1
Dining 4.0 3.9
Entertainment 4.0 3.8
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 4.0 3.9
Enrichment 1.0 3.3
Service 4.0 4.2
Value For Money 5.0 4.1
Rates 2.0 4.3

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