79 Carnival Horizon Caribbean - Southern Cruise Reviews

The Good - i enjoyed the ship as a whole but there was definitely room for major improvement. The layout while nice could have been better thought out as far as color scheme is concerned. I stayed in a Havana Cabin and the shower ... Read More
The Good - i enjoyed the ship as a whole but there was definitely room for major improvement. The layout while nice could have been better thought out as far as color scheme is concerned. I stayed in a Havana Cabin and the shower curtain is hideous. That aside, there were ample amounts of activities scheduled throughout the day so theres never a dull moment. The ship director Mike was great and very friendly, I really did enjoy his energy. Service for the most part was great everywhere we went, especially from out room steward Calvert (9th floor), he was amazing. Contrary to popular belief, i actually enjoyed the elevator system. I felt it eliminated overcrowding and people gunning it to any open elevator making the wait worse than what it would hve been had it not been for assigned elevators. My husband and I seldom encountered any issues waiting. Entertainment - The shows were decent at best. The cast worked very hard and executed the shows nicely however there was just something missing. Some songs are not one size fit all and they definitely didnt arrange all songs accordingly amongst the singers. It was okay. But some days i found myself trying hard to make it to the end of some of the shows. The other scheduled activities outside of that, such of love and marriage, carnival quest, trivia , and comedy shows just to name a few were very entertaining and well put together . Food - the food I would say is the most disappointing on the ship. There was a limited variety of options at the lido deck and it was just not good imo. The pizza location made me sick afterward so i would suggest they make the chef use gloves at the pizza spot. Meridian wasnt any better. The options and taste were lackluster. On one occasion my waitress was rude and another girl sneezed and coughed continuously and didnt wash her hands!!!! We asked to be moved and were simply moved to a table 2 feet away. Annoyed is an understatement. We decided to just spend money on the specialty locations throughout the week. Teppanyaki was delicious, pigs and anchor was decent but nothing to write home about. And guys burger which was a free option was tasty. Excursions - we chose to do excursions through Carnival and they were all nice Grand Turk- Stingray and snorkel. This was one of the best ports. Ocean was clear and the tour guides were awesome, definitely enjoyed it here La Romana, DR- monkeyland. We had a great time here. The monkeys are well taken care of and we had ample time with them. Tour guides were great Curacao- Beach hop and swim with turtles. This was one of my least favorites, the water was murky and they threw fish remains in the water to attract turtles. Swimming through fish carcas was disgusting to say the least. Aruba- Natural pool and 4x4 Jeep safari. Fun and very bumpy , the natural pool while nice was too crowded and felt like i was swimming in pee with how overly warm it was and the overcrowding. I was a bit repulsed by that too and spent limited time in the water. (Just bein honest) Cabin - we had an aft Havana balcony. Very nice view. But for whatever reason there was a constant smell of cigarette smoke int he hallway. Someone must have been smoking in there room and it was annoying. Carnival should have installed soft close balcony and front doors because the slamming all day and night was crazy. Idk how they did it for the toilets but not those heavy doors lol. My room steward Calvert like I previously mentioned was amazing and very accommodating . The beds were uncomfortable unfortunately All in all it was a decent ship. Despite there being 5000 onboard including staff i never felt overly packed in except for coming back on board from each port. Read Less
Sail Date November 2019
We chose this cruise for new ports we hadn’t visited, specific duration, and to experience a newer/large Carnival ship. I traveled with my 3 kids (18,13,11), and with a total group of 17. We stayed in 6235 which is aft and near the ... Read More
We chose this cruise for new ports we hadn’t visited, specific duration, and to experience a newer/large Carnival ship. I traveled with my 3 kids (18,13,11), and with a total group of 17. We stayed in 6235 which is aft and near the liquid lounge and IMAX theater. Embarkation was super smooth and quicker than RC. We boarded earlier than our designated time and had zero issues. Felt like we just walked on-it was great! Our bags arrived pretty late but I would still check them again. Disembarkation took longer actually and was not as smooth. It seemed rushed but it still wasn’t bad. We carried our bags off and was glad with my choice when we walked off and saw a huge amount of people waiting for their bags. We felt the ship move more than expected and the music was very loud in our stateroom. We could tell what songs were playing. It was easy to get around the boat. I liked how we could go from front to back on almost every deck, except when I forgot that we had to cross through the casino to get to the limelight. That didn’t really make sense to me and I would prefer not to breathe in the smoke. Our room was setup so we had a king bed in the middle and two drop down twin bunks, one on each side. Nice to have all the beds but then we couldn’t move around the sides of any bed since the bunks hung over the sides and were too low to walk under. Dining options were exceptional. I liked having a lot of lunch options including different cuisines. Our group really liked the Guys burgers, and the deli sandwiches from the lido marketplace. Our MDR staff rocked. The was pretty good and some of it was outstanding. Loved Grand Turk, Curaçao, and Aruba. All had beautiful and easy to access beaches that weren’t too crowded. We were reluctant about La Romana so we stayed in port. However without kids and maybe more info I would freely explore outside the port. I enjoyed the trivia and games on ship and enjoyed the sports complex. We really loved the comedy shows. Been on ships where it was the same show repeated and only had one or two nights. There was comedy almost every night. All the comedians did adult shows and family shows and they were all mostly different. There was a total of 4 comedians where 2 were on the boat for the first half and 2 new ones the second half. We loved the service... although I wouldn’t label Carnival as classy or fancy, the friendliness puts them at top notch. It felt like they were supposed to tell us yes for whatever we asked, but it felt like they wanted to. Like they be really wanted us to have a good time. My only real complaint is that the lido deck was so loud during the day sometimes. The music made it so you couldn’t have a conversation. Would have liked to see bigger/more easily accessible pools. The 11 year olds on our group didn’t really like camp ocean, I think more pool space would help in this area. We would sail again but this cruise is definitely not for relaxing. We had a lot of fun. Read Less
Sail Date November 2019
Ok to start staff is excellent as always. I have been on 11 cruises now and this by far is the most disappointing ship I have been on The new elevator touch pads are a nightmare and plan on waiting atleast 20% of your cruise on this ... Read More
Ok to start staff is excellent as always. I have been on 11 cruises now and this by far is the most disappointing ship I have been on The new elevator touch pads are a nightmare and plan on waiting atleast 20% of your cruise on this issue Everyone on the ship was pretty fed up with this situation and for us we had no choice to wait because my fiance was still recovering from ACL surgery The food has went down hill also in my opinion and could use a upgrade but maybe all the ships have went downhill and cheaper idk but my last cruise less than a year ago was excellent The only positive thing is the staff is still great as usual and they are always working hard One thing I dont agree with is that carnival takes 5% of the gratuity from them Thanks but wont be back on the horizon Read Less
Sail Date October 2019
One Big Joke Of A Cruise!!!! The elevators are a joke!!! If you are on deck 8 and would like to go to deck 10 and it is 2 of you, in order to call the elevator you will need to tell the elevator how many is in your party waiting for the ... Read More
One Big Joke Of A Cruise!!!! The elevators are a joke!!! If you are on deck 8 and would like to go to deck 10 and it is 2 of you, in order to call the elevator you will need to tell the elevator how many is in your party waiting for the elevation so you will need to press "8" twice. The food was TERRIBLE!!!!!! It was cold and if you go off the boat, be back early if you want to grab something to eat on the buffets or it will be closed. Two days I got a baked potato and it was so cold that the butter wouldn't melt. One guest asked where were the microwaves. I was told by one guest they she got the lobster in the dinning room the night before and it was under cooked and was like rubber. This could have really made her sick!!! Several guest stated they wanted all or some of their money back, which I did too. The ship was very scattered, places on the ship was so scattered it was hard to find places, the maps in front of the elevators were not correct so it left you wondering around lost most of the trip. My cruise was 8 days. I have been on Carnival several times before and had a WONDERFUL TIME!!! Food was AWESOME!!!! But this was a joke to Carnival if it was my first time I would not return. I have even booked next years vacation on Norwegian Cruise. I will say that the crew was Excellent!!! Jay was Amazing!!!! Read Less
Sail Date October 2019
I love cruising. Having sailed many cruises, itineraries, ship sizes, cabin types and lines from luxury to value. I do my homework before choosing and CC has provided many helpful tips. My mantra has always been ALL cruises are wonderful ... Read More
I love cruising. Having sailed many cruises, itineraries, ship sizes, cabin types and lines from luxury to value. I do my homework before choosing and CC has provided many helpful tips. My mantra has always been ALL cruises are wonderful (even a less than stellar one) …Until sailing the Carnival Horizon. I was excited about sailing this new ship and seeing all its offerings . The ports of call were some of my favs and I have sailed Carnival before so I knew going in I wasn't going to be getting a 5 star experience and that was OK. Larger ships are not my first choice, but with it being new, the ports, good hype from travel sites, and being familiar with the level of service Carnival offers, Hey, pack a bag, I am there! Starting out on embarkment was very "smooth" and quick,note we did have VIP embarkment, so we were able forgo the long lines that stretched outside and around the port building. Sadly, however, this is where the smooth ended and the cruise turned into a "Self Serve" experience. Information for what, where when and how was up to you to find out. Most information came from other passengers as the crew in general seem completely detached and unhappy. I have never been on a cruise were I walked the deck to my stateroom and never once was greeted with a smile, a Hello, Good Morning …..nothing! If I greeting the staff first, they would do a quick "Hi" without looking up from the housekeeping cart. Now, I know how hard the staff of these ships work and the sacrifice of being away from family for long periods of time, but eight days of the silent treatment- you start to feel as though the crew resents you. The lack of friendliness and smiles was throughout the ship - dining venues, guest services, general staff, bar service, etc. If you wanted another cocktail, you track someone down and ask for it, if you want a refill on you coffee at dinner same thing. Never once was my coffee refilled without me flagging someone down and asking. One server seemed so put out that I asked for more coffee, he stopped on the opposite side of the my table, reached a crossed the table and my dinner mate filling my cup and slopping coffee on the table and my bread on the bread plate. Now I will tell you about 2 things that shown brightly and reminded me why I love cruising, #1 Dinner at #555 the specialty steakhouse - amazing! Wonderful attentive service and outstanding food. Well worth the extra $ just to see a happy crew member. #2 Our Cabin Stewart, Antonio, very accommodating, smiling and quick to respond! Now let's talk about the ship, which I lovingly refer to as "The Barnacle Barge" It is a chopped up, underwhelming mess. No "WOW" factor . No open spaces, small atriums . Maybe the design was done to make the ship feel intimate and cozy, but with the low ceilings multitude of rooms and no interior windows I felt confined and trapped. You have to go to the Lido Deck for any open space and even that feels small & confining. But what this ship doesn't have in open spaces, they make up for in bars. They even turn the Library into a Scotch/Whiskey bar at night. With the drink card, they limit you to 15!!! drinks a day. This perk was apparent as a huge drunken brawl broke out on our deck sending calls for security which spent the night patrolling our corridor. One brawl participant was taken to the hospital at our next port of call. Moving on to all passengers favorite subject, "The Elevators" . I had heard about this new system before sailing and watched a YouTube video detailing the processes of using them before embarking. However, I don't think very many of our other 4,000+ passengers had a clue (not blaming them, but maybe the ship could have given some information before hand) Again, another example of this self serve cruise. The elevators program your ride by using "Smart Panels" which are located outside the elevators cars. You approach the smart panel, it lights up with the decks and you push the deck name on the panel for as many people in your party going to that deck (so 4 people to the Lido Deck, press Lido Deck on panel 4 times) then the panel assigns you an elevator car. Car K, or Car G, Car H...then you stand in front of your assigned car and wait...……..and wait...….and wait. I rode the elevator with many people who just walked in a elevator car as soon as the door opened and then was surprised that there are no buttons to push inside the car, once in the elevator and the doors close, you are at the mercy of where that car has been programmed by others to go. It was somewhat amusing at first to see all the bewildered people, but quickly became an irritation. Dining. reserving a table for anytime dining was not explained well. If you knew how it worked it really cut down on wait time if not.....enjoy your wait. The food in the dining room was mediocre at best. Ordered 3 side dishes in hopes of getting one edible one. After 4 attempts at breakfast and sea day brunch (which on other Carnival Ships is a highlight) each time eggs where cold, toast was a rock with a butter smear and no coffee refills in sight. As the Ox Tongue, Wild Boar, or Pepper Pot in Coconut Milk broth didn't make our mouths water, we gave up on the dining room and enjoyed the best food on the ship: Guys Burgers, Blue Iguana Burritos and Ham & Cheese or Rueben's through room service. Entertainment - forget it - theater is too small and the talent is not worth the hassle of getting there early to get a seat. Save it for your child's ballet or piano recital. During the day you can "try" to find a seat or place at the pool, the kids will love the Seuss waterworks and there is the serenity deck which provides a nice respite. The comedy club was good but most times standing room only. The casino is in the center of the ship, get in and out before 11am or you can't breathe it gets so smokey. Horrible ventilation esp for a new shipl You know how sometimes things get so bad that they becomes funny? Well, we got to that point in LaRoma.. when docked in port they always reminded us to head back to ship 1- 1 1/2 hours before sail as they only had one security person checking, one gangway open and the lines would get crazy long. Boarding the ship early, early it was wickedly hot, we sat in the comfort of our port side cove balcony and watched passengers come back to the ship. You know how they will sometimes have local island musicians & dancers in costume greet you back to the ship? Well Carnival had set up a portable boom box that blasted a loop of 70'/80's mix. Everything from Commodores, AWB, KC & Sunshine, Capt & Tennille, Olivia Newton John. Guess they couldn't find steel drum or Caribbean island sounds 8 track - but we laughed till we cried. So, after reading this, I know it's long but writing this my therapy after surviving this cruise, if you still decide to sail the Horizon- Here are my tips; #1 the rooms are good with lots of closet and drawer space #2 Eat at the specialty restaurant 555, Guys Burgers, the Burrito Bar or Room Service #3 AMC in the room has great classic movies watched "Giant". "Glory" West Side Story #4 Our Room 2314 had great air conditioning (others not so lucky) #5 Watch the You Tube Video on the Elevators #6 Find the hidden gem on the aft on deck #5 Ocean Plaza they service a self serve b'fast buffet (eggs are warm and you can refill your own coffee) they have nice comfy seating and also outdoor tables and chairs with umbrellas that has a café feel. ...and if you think I am just being picky or exaggerating, read some of the other reviews on CC regarding the Horizon and you will see a pattern in the comments. Considering all the cruises I have gone on - this has been the only stinker so I do feel luck on that count. I still love cruising...going again in Feb. But will never, ever step foot on the Horizon. It is my hope that Carnival can remedy the staff situation. They are miserable and so very unhappy. Read Less
Sail Date October 2019
My mother set up a family vacation. The ship it self is very beautiful. The ship have lots of entertainment and food. 1 thing they need to change is the elevator. SMMART ELEVATORS MUST GO. No one should have to wait 10 minutes to ... Read More
My mother set up a family vacation. The ship it self is very beautiful. The ship have lots of entertainment and food. 1 thing they need to change is the elevator. SMMART ELEVATORS MUST GO. No one should have to wait 10 minutes to get from 1 floor to the next. Another thing is the food. Its lots of food but pizza every night. Need to change up the mean. My group was sick of eating the same thing. And another thing if I pay for a soda package I should be able to get my can of soda with a glass of ice. They give everyone a hard time about giving them their can of soda. We paid for that soda so we should receive our can of soda.. Nowhere to heat your food up late night. Must places have fruits and vegetables out at all times. Its was hard to relax in hot and swimming pool due to parents not attending to their children. Kids all over the food also Read Less
Sail Date October 2019
This is not a new topic. I just want to write about what I was feeling. I just came off the Carnival Horizon Oct 5-13. There were many things that took place during this time. First I miss my flight with Southwest and had to find another ... Read More
This is not a new topic. I just want to write about what I was feeling. I just came off the Carnival Horizon Oct 5-13. There were many things that took place during this time. First I miss my flight with Southwest and had to find another flight. AA wanted to charge us 1300 for 2 people one way that is not including baggage. WE found a nonstop flight with Delta that would get us there in time to get on the boat. Thanks Delta. We finally get to the boat at 1:55 to find out that the people that normally take our luggage doesn't take luggage after 2.. So my husband and I had to carry our own luggage through security. I put my back pack on the conveyor belt and left it when I walked off. As I was going to get on the escalator my luggage was too heavy for me and my luggage tumble to the ground, my shoe went the other way. Security came to help. When I reach the top of the escalator I realize my back pack was left and my hubby realize that he had lost the slip that security gave him. I went back to get my back pack to find that the security officer had my back pack in the lost and found but then he tried to come on to me. I retrieve my back pack from him. I left to join the Mr then he had to go back to get the slip that he lost so we could continue through security. Once we get to the next security he lost the slip again after searching he found the slip stuck to the back of his cell phone. After this I told my husband lets go back in prayer again so we prayed. After all this we were glad to be on the Carnival Horizon. While on the ship for the week a lot of unfortunately things took place. MY husband met a couple on the 11 deck and later we found out that her husband was taken off the ship because he had died. Also a fight broke out that included about 25 people and they were put off the ship in Curaco. I didn't see the fight. But I did see a little boy got burn with hot chocolate and on the first floor I witness two young boys in handcuff laying face down on the floor screaming "I am going to sue yall." I met a mother that daughter left her medication and she share with me that her daughter had to pay the doctor 100 to see him and pay 100 for the shot that she needed every day. I shared all of this to say After all I been through I still have my joy!!! And after all the mistake mishap having COOKIE as our cruise director made it all right. COOKIE you were AMAZING. MY cruise would not have been a success if it weren't for you, not only are you amazing you are AWESOME. Carnival should allow you to TRAIN ALL the cruise director on all the Carnival fleet except for MATT. YOU & MATT is a force to be reckon with. Canival please pay attention to your Customer. WE Need people like Cookie & Matt that are gifted for this job as a CD. . Who wants a boring CD. NOT me. I will go on a cruise just because MAtt & Cookie is there please take heave. Someone please show this to Cookie & Matt. I want them to know how VAUABLE they are. Read Less
Sail Date October 2019
Loved this ship design, loved the itinerary. But the service varied from excellent, to adequate, to poor. First time on one of Carnival's big ships. Plenty to do every day. Cabin service was excellent, some of the best I ever had. ... Read More
Loved this ship design, loved the itinerary. But the service varied from excellent, to adequate, to poor. First time on one of Carnival's big ships. Plenty to do every day. Cabin service was excellent, some of the best I ever had. Entertainment ran the gamut, some very good music groups, I thought the show performers were quite average (the Cuba show was great), bar service was overall fine, but the dining service was poor. Slow, inattentive, and often wrong. The restaurant management did try to address it, but it never got solved. The comedy club is too small. Plan to arrive at least 15 minutes early for the adult shows to make sure you get a seat. The main theater is oddly designed. I'd guess at least half of the seats have some level of obstructed views due to odd seating angles, a flat main seating area, and metal posts. Loved the itinerary with plenty to do in all ports Read Less
Sail Date September 2019
We had a great time on the Carnival Horizon. The kids enjoyed the water park and activities. The movie theaters were great and Antonette was always so kind and happy to help. On the last 2 days of our journey, we were in the middle of ... Read More
We had a great time on the Carnival Horizon. The kids enjoyed the water park and activities. The movie theaters were great and Antonette was always so kind and happy to help. On the last 2 days of our journey, we were in the middle of Hurricane Dorian. The captain did a awesome job in keeping us informed about the situation and how he will continue the sailing. The captain definitely went above and beyond to make us feel safe. The show were great and all the restaurant server, cabin steward, bar staff were wonderful. One thing that can you use improvement is the customer service area. There was always a line if you go after 10:00am. One day, I waited almost an hour just to ask about my card. If you have kids, this will be the perfect cruise to keep them entertained. Overall, great service and great cruise. Will definitely book it again. Read Less
Sail Date August 2019
New ship, new destinations. Pre-Cruise: We decided to fly into Ft Lauderdale from NYC, instead of Miami, and arrived on Thursday giving us a full one-day buffer in case of travel delays. We stayed at the Embassy Suites on the 17th ... Read More
New ship, new destinations. Pre-Cruise: We decided to fly into Ft Lauderdale from NYC, instead of Miami, and arrived on Thursday giving us a full one-day buffer in case of travel delays. We stayed at the Embassy Suites on the 17th Street Causeway, just a few minutes from the airport by cab. We have stayed at this hotel numerous times, and it’s fine for our needs. Included in the room rate is complimentary breakfast and a Manager’s Happy Hour in the evening. Because your rate will be dependent on a few variables, I won’t quote our pricing, but we thought it was reasonable. We booked transfers from the hotel to Port of Miami with QLS (limo service) and they were great. Transfers each way were $145 including gratuity (which we added to with cash for the drivers) for four adults with 11 pieces of luggage. The large private SUV was plenty big enough and the drivers were on time, professional and courteous. The ride from the hotel to Miami at 9:00 a.m. on Saturday took about 45 minutes, and by 10:00 a.m. our bags were checked with a porter at the terminal, and we were inside. The scene outside the terminal was a little hectic as arriving and departing passengers were on hand, but no drama at all. There were two or three other ships in port too, but really no traffic to speak off and the Horizon is impossible to miss. The terminal: It was nice; we didn’t plan on spending too much time there, and we didn’t. We quickly got through security checkpoints, used the washrooms to refresh, and we were on the ship by about 10:45. To be honest, the whole process was so smooth, I don’t really remember anything remarkable about it. The Ship: quick summary We all liked it a lot. This is our first Carnival cruise, and the third for our traveling companions; they had trepidations as their first two cruises on older ships were not great experiences. Within one hour of being on the ship they immediately commented on how “this was different, and Carnival seems to have gotten their act together”. I can see why. Overall, having been on over 15 cruises, I can say that the quality of food services was better on this ship than any other, and the service of the staff was on par with the best we have seen. As far as the ship itself, overall we loved it; sure there are some areas that could be improved upon, but taken on a whole, this boat is great. Our initial experience: Upon boarding, we were immediately directed to the Lido Deck, 10, where the buffet is located. We had pre-booked dining, but bought the dining package that saved us $8 bucks per head off the rack rate for the steakhouse, Italian restaurant and Asian fusion venues (combined). We didn’t purchase beverage or spa packages. We did a walkabout to get acclimated, and paid a visit to guest services which was surprisingly quiet; the folks there were very helpful. We were able to get into our staterooms and our luggage was in the process of being delivered, so we decided it was a good time to have lunch at the buffet, then returned to the staterooms to unpack. The stateroom: We had a balcony stateroom, nearer to the rear elevators, on deck 8. This ended up being perfect for us, and if I’m on this class ship again, I’d pick the same stateroom. The bed was large and comfortable, plenty of storage for folks that tend to over-pack, and the bathroom was sufficient to make showering and refreshing a pleasure. You can get room lay-outs and dimensions on the Carnival website, along with pictures. The room has a hair dryer, and the shower has those gel dispensers for soap and shampoo. No conditioner. That was fine for me (shaved head), but my wife prefers her own toiletries. Plenty of towels, TP, and tissues, and the bathroom has a vanity mirror. It’s fine. The balcony itself does not have sliders, but instead has a heavy-duty single door that swings out; it is heavy, slams with a thud, and in windy conditions can cause a “whistling” sound, heard inside the stateroom. The balcony was of ample space with two chairs and a small table. We used the balcony for pre-breakfast coffee and for drinks in the evening; we tried our best not to have laundry on the balcony, but on a few port days we did have bathing suits out there to dry. The nice thing about this location is that it’s a few steps from the stairs (more on that later) which we used a lot, and two decks below Lido with buffet, Italian and Asian restaurants and a few decks above the MDR, shops, and the Havana Bar. The theatres, two specialty restaurants and other points of interest tend to be mid-ship and forward there is some walking required. Our stateroom attendant Lawrence was great; rooms are made up once per day, and he gave us a choice (mornings or evenings); we chose mornings. He was very helpful with information about the ports and the ship, and made our stay very enjoyable. Always had clean towels and a daily planner. Oh, and the TV. Flat screen with very poor programing choices; perfect for us, we are on vacation and didn’t book a cruise to watch TV. I know, there are going to be times when you are in the stateroom and want to check the stock market, get news events, check a baseball score, or watch I Love Lucy. My suggestion is to get the internet package. BTW, after 8 days with little or no contact with the outside world, we found that the world didn’t miss us, and I didn’t miss it. The ship’s layout: You can get from here to there! Unlike many retrofitted ships that have broken up deck plans to squeeze in restaurants and attractions, this new build has very walkable decks both in the private areas (e.g., hallways to staterooms) and public areas. You can check out the deck plans on the Carnival website for specifics, but you can basically get stem to stern on public decks 5 and 10; and I had a similar experience on deck 8 where our stateroom was located. There may be a few exceptions, and because I didn’t do a Lewis and Clark type mapping, I don’t know what they would be. Just know that you won’t be wandering around the ship wondering how you can get to something. We also liked the placement of the serenity area and the spa/gym at the front of the ship. More on that later. Overall we found that things made sense, and were where they were supposed to be. Except the elevators. The elevators: This topic is probably covered the most often in reviews; many times from the perspective that people don’t know how to use the system. While that may be true, it’s not the sole cause of the issues folks are having. In the NY metro area many large office buildings, hotels and hospitals have gone to a similar system, in which the elevators have no passenger accessible floor buttons; my experience is that this can work effectively. Typically, a passenger selects the floor they wish to visit in the vestibule on a touch screen, and that same screen tells you which elevator to board by number or letter designation. The elevator will take you and other passengers to your pre-selected floor(s). Carnival’s system also asks that you make a deck selection for each passenger, so if four of you are traveling from deck 3 to deck 10, you must enter the selection four times. That seems to bug people; the idea behind this is that the elevator assigned should know how many people it has on it already, and how many are expected to enter/leave on each deck. The system overall doesn’t work well. The wait time for elevators even during non-peak periods can be very long. Frequently elevators show up full (because people jump on “any” elevator); also folks call for elevators, get impatient and leave (taking the stairs). Finally, it could be that the programing for the system is not effective; if that’s the case then a software upgrade is in order. My advice: take the stairs, or give yourself plenty of time. And if you book far enough in advance and can swing it, get a mid-level deck stateroom which limits the amount of decks you need to traverse. Finally, the elevator situation wouldn’t affect my decision to book this ship or others in its class. It really is not that big a deal to me, because I don’t mind walking, but I do get the point that the elevators should work better, and for people with mobility limitations, etc. this is a major consideration. The Spa/gym: I walked past the spa; looks nice, very clean. People in white coats stand around ready to help; sort of like a sanitarium. I did use the gym; not too crowded in the early hours (6:00 am), and it was empty on one mid-day visit while at sea. Has the requisite fitness stuff; it’s not going to replace the major fitness chains, but the treadmills, stationary bikes, etc. are more than enough for most of us. If your work-out routine is more demanding, you will likely be disappointed. The Track: Seven laps to a mile, located on deck 12 aft; near other activity centers including mini-golf, basketball, outdoor fitness equipment, etc. Get there early when the serious folks are training; after the “sleep-ins” wake up they will continually turn the track into an obstacle course, and refuse to heed the signs pointing out the direction to run/walk. The track provides a good view of the smoking area in the aft of the ship; here you will witness the effects of nicotine, caffeine and sedentary lifestyles. The Ride Thingy: It doesn’t work. It didn’t work. It never works. It won’t work in the future. Thankfully, the pedals don’t power the ship. The pools and deck chairs: What can I say. The pools and the whirlpools were in a word “overcrowded”, but hey, that’s not very different than other ships I’ve been on, although the issue here seems to be worse. Simply put, the pools are not big enough given the size of the ship and passenger count. Even though the pools were crowded, I found the fellow passengers to be polite and respectful of each other. The whirlpools are never hot enough for me, and Horizon’s are no exception. They were warm at best, which some passengers thought was fine. There were plenty of deck chairs, including claim shell lounges in which you become the baked clam. After a few days of relentless sunshine, shade was at a premium. The clam shells throughout the ship get taken up quickly, and the lounge chairs near the pools, especially those with some shade or umbrellas go fast too. There were always some chairs available in the direct sun, especially on deck 11, which is a few stair steps away from the mid-ship pool. We did find two spots on the ship that were not very crowded and provided shaded areas and lounge chairs. • On deck five in the forward areas there are cushioned lounges under an overhang (deck 6) that are peaceful and shaded. You won’t be near a pool or whirlpool, but you can cuddle up and relax. These are limited, but very few people go to this area. • On deck eleven aft, there is limited seating facing the tides pool (on deck 10) and a good deal of lounge chair seating on the port and starboard sides of the ship outside JiJi’s and Cucina Restaurants. This area is under the sports track on deck twelve and provides a good amount of shade. It’s also near enough to the tides pool, so you can go for a dip. Entertainment: There are many things to do on this ship, and we only scratched the surface, but here are a few thoughts: • The opening night showcase that features the comedians and production show cast is worth attending, although many folks may be tired from all the first day activities. We enjoyed the performers and performances, and it gave us a good idea as to what we would try to see later on. We absolutely loved Cruise Director Mike Pack, who is fun, entertaining and visible throughout the cruise. • The punch-liner comedy shows/venue is fabulous, as was our host Leo!! We went to the shows geared for both families and the adult only shows, and we never laughed so hard. Now the comedians rotate so your experience can will be different than ours. The venue is small, so we arrived 30 minutes before showtime and we had a selection of seats that could host four adults. The bar is open during shows, and there are drink specials. • The Liquid Lounge is the main theatrical venue; I liked it. Bingo, production shows, information seminars and the quest happen here. Some folks complained about poor sight lines (they have a point), limited seating (I saw that some seats were available for each event I attended), and movable seating on the stage level to support multi-functions; meh. It was all fine, just needed to get there a little early. o Soulbound was the first production show on the rotation; Jesus couldn’t save this show. It’s a mess from the word go, and I would avoid it at all costs. The folks from Motown should be suing Carnival. o Celestial Strings was not as bad as Soulbound, but it was close. Thankfully the folks sitting behind us wouldn’t stop talking during the show, and that provided ample distraction from the lunacy of the performance, an un-cohesive jumble of I don’t know what. The three string players who appeared at a number of venues throughout the ship are very talented, but their talents are wasted here. o We were too afraid to see Vintage Pop after seeing the first two shows. o The Carnival Quest. Clearly and far & above the best quest game we have ever seen. Not for the faint of heart, but it was hilarious and good fun. o Bingo with Lucky Linsey was a nice distraction during slow times • Imax Theatre. We saw two movies, also during slow times on sea days and enjoyed the experience. We didn’t do the thrill ride thingy. • The sky ride thingy: not operational on our cruise; an idea who’s time may have passed. • We didn’t do the poolside activities, so no comment there. Food and beverage: this was a hi-light!! • The buffet on Lido: we are not buffet people, but we actually did have a few meals here and they were fine. Firstly, there is a lot of seating in the buffet area, and it runs about half the length of the ship. For that reason there is less space for serving areas, and they are divided into two sections, often having different foods. We liked that coffee and ice tea/lemonade was available throughout, and juices were available in the mornings. The omelette station made eggs to order, the deli made sandwiches which could be custom tailored (e.g., no tomato), plenty of hot and cold food for self-service. We liked that salads and fresh fruit were available. No complaints. • The Specialty restaurants: We loved them!! Cucina is Italian food and it was excellent. Try the pappardelle pasta with shrimp. Also opens with limited menu on sea days and is complimentary!!!! JiJi. What can I say; I’ll call this Asian fusion. I had no idea what to order so we asked and the hostess made suggestions which were all great. You share appetizers, and of course we shared main courses which were plentiful! Also complimentary on sea days!! Fahrenheit: Great steakhouse, and our favorite bar! They will paint your desert! Just go! Bonsai Teppanyaki: Another "just go"!! I had the lobster; wow! Look, I’m not going to get into detail on the four specialty restaurants because everyone has a different idea of quality, choice and presentation. All I can say is that after 15 cruises with all the major lines on all the newer ships, this is the best set of specialty restaurants by far. • Main Dining room: We had four dinners here, using my time dining and the hub app, never had more then a one minute wait, and that was during peak periods. Food was very good, but not memorable. I did have rabbit for the first time. Better for dinner than breakfast. On sea days the MDR has brunch, and limited choices for traditional breakfast foods; when they served a full breakfast, it was hit and miss. The pancakes, waffles and breads tasted like they were pre-made and kept warm under heat lamps (chewy); the eggs and things that needed to be cooked and ready to serve were fine. Very good coffee btw, and the best grits I’ve ever tasted, and the granola was very good too. Fresh fruits always available and good; you needed to ask for pastry assortments for the table. Look, we worked around the food in the MDR that was so-so, and focused in on ordering things they seemed to excel on. And we supplemented by using room service and the buffet. We didn’t go hungry! • Other venues: Pizza: No, not so good. Sure, kids will eat anything. Burgers: The best, but you will die young. We did it once, as I prefer to live longer. Seafood shack: excellent and worth the up-charge. BBQ: Complimentary on sea days, yummy! Try the collard greens baby!! Others: we didn’t try others. • Adult beverages: o Havana bar is a favorite, but it does get loud, so conversations aren’t really possible. Get doubles for a small up-charge, and dance the night away. Pool open after 7:00 pm to everyone. o Piano Bar. Sure, and it’s adjacent to the steakhouse. We did like the steak house bar better. o Library bar. More of a library with books and games; bartenders come and go o Plaza bar and Alchemy bar didn’t attract us, nor did the bars on Lido deck. • Finally, the ship itself is very stable, although we did have fair seas and winds. We were able to dock at all four ports (Turks, DR, Curacao, and Aruba). We did some tours, but those are very personal experiences, and there are many choices; we enjoyed ours. Dis-embarkments and embarkments went smoothly; we always brought the “card” and photo ID. We really enjoyed our first Carnival Cruise and are now planning to book Mardi Gras. Read Less
Sail Date August 2019
We decided to go with Carnival Horizon because we had previously been on it’s sister ship the Vista which was amazing. We expect the same level of service and cleanliness from the Horizon. Everywhere you walked the floor was wet, not ... Read More
We decided to go with Carnival Horizon because we had previously been on it’s sister ship the Vista which was amazing. We expect the same level of service and cleanliness from the Horizon. Everywhere you walked the floor was wet, not from people walking after coming from the pool but there were leaks everywhere. The entrance to the Havana area always had a foul smell specially in the early mornings. The Havana bar offered espresso however you couldn’t order one until 10am which I found a little late..The staff was attentive, I just think upper management didn’t schedule them correctly. Sometimes you’d have a bar full of patrons and only one bar tender, it was the same for the specialty restaurants. We did one of the carnival excursions on Grand Turk with Mark (Marky Mark), he was a great captain made the trip fun and always made sure all guests were comfortable during our snorkeling trip. Our trip was truly made by our room attendant Myat, his friendly smile everyday was just so warm and welcoming. He always accommodated our every request and left all the lovely towel animals. Thank you Myat!! You’re the best! Read Less
Sail Date August 2019
This ship was beautiful, decor, clean, several restaurant, all great. The staff, crew and service was top notch. Food was great everywhere we ate. The elevator system on the other hand is nightmare. If you push the button like 10 ... Read More
This ship was beautiful, decor, clean, several restaurant, all great. The staff, crew and service was top notch. Food was great everywhere we ate. The elevator system on the other hand is nightmare. If you push the button like 10 times it thinks there's more people so it comes quicker. But overall the engineer that designed that system needs a new job! Our cabin was an ocean view and very comfortable. The entertainment was great...and our cruise director Mike was awesome! Go to the Quest...it's late night, but ton's of fun. If you are easily offended not a good choice, but if you like to have some adult fun...take advantage of this event. Visit the wonderful IMAX Theater, they have a great selection of movies, a variety of show times and super nice theater. Also take advantage of the ships two floors of shops. I found several good deals with great choices. Read Less
Sail Date August 2019
I just came of a 8 day cruise on the Carnival Horizon and it was the worst experience I have ever had on a Carnival ship. I will start by saying that the boarding process was fine. Once on board we went to the Lido deck while waiting ... Read More
I just came of a 8 day cruise on the Carnival Horizon and it was the worst experience I have ever had on a Carnival ship. I will start by saying that the boarding process was fine. Once on board we went to the Lido deck while waiting for the cabins to be ready. When we did go to our cabin #6445, we found that the cabin was nice, but we found that there were not any bathrobes in the cabin which your advertising states that there should be. I will say that the cabin steward Muh was very good and did a good job throughout the week. My party had the any time dining and on the first night we went to dinner and were seated at the back of the dining room walking past numerous empty tables. We ordered our dinners and appetizers and then waited for them to be served. The appetizers came and some were good and others were inedible. When the main course arrived not all of my parties meals arrived at the same time and when they did they were either warm or cold. We all agreed that it might just be because it was the first night. The next morning was a sea day and we all met for breakfast for the sea day brunch. We we were seated it wasn’t very busy yet. We again ordered our meals and the same issues occurred. The food was not brought out at the same time. One of my party order the Seafood tower and the bagel that came with it was so hard it was inedible. We constantly had to keep asking for coffee to be refilled instead of the wait staff offering to do it. We also had to refill our own water. One morning my wife tried the 12 hour French toast and it came out and it was raw inside. That afternoon and every day we went to the Lido deck for lunch and I will tell you that the only thing in our opinion that was good was either the Deli which you had wait in a very long line or Guy’s Burgers which also had long lines. In my opinion that was due to the poor quality of the food on the buffet. That evening we again met for dinner and we we again escorted to the very back of the dining room past many empty tables. We were put in a secondary dining area that was so dark you would not have be able to see the food when served. At this point I went to the hostess to complain and the Maitre D heard me and I explained the situation to him. He did arrange for us to have a table closer to the from and also gave us a very good waitress named Healene who we had for the remainder of the trip. Unfortunately the quality of the food never improved for the remainder of the trip. We were constantly having to asked for something else to eat or just not finishing our food. We went to several shows in the lounges and found them to be of very poor quality and actually walked out of several of them. The one that we looked forward to called the Celestial Strings was a huge disappointment. They also offered one that was Music that was from the Big Band time that was ruined by interjecting modern music into it. I know that this is a new and bigger ship, but I found it to be not a easy ship to get around in. In my opinion, to get to certain areas of the ship you have to either go up or down a deck to get to them. Even though I found the dining experience to be bad, there was one thing that surpassed that and that is the elevator system. I have never heard so many complaints by so many people about the elevators in all my years of cruising. It has to be the most idiotic system I have ever seen. You press a button and you are assigned to an elevator and you have no idea when that elevator will arrive because you don’t see what floor it is on. Many a time after waiting several minutes we would end up taking the stairs. This is not a big deal when it is one or two flights, but is very annoying when you are on deck four and you want to go to deck 10. The ship has a Serenity area that is just for adults, but it is beyond my understanding how you don’t have a pool on that same area. We did use the pool at the stern of the ship but found it to be overcrowded and felt like sardines when in it. We also went into the hot tubs on several occasions and they were just warm and the jets were very weak. No air in the jets for the relaxing feel. My wife and I both enjoy going to the casino when we cruise and I will tell you that we found the casino staff all very nice. The only complaint I have is that the cigarette smoke and smell is so bad that being non smokers it is very hard to stay for very long. You would think that this being a new ship they would have done a better job on recirculating the air in the casino to remove the smell. Even when the casino was closed when in port if you had to walk thru it, it stunk. I have been a frequent cruiser on Carnival and have never had a bad experience until now Read Less
Sail Date July 2019
We chose Carnival because it seemed to be the cruise line that appealed to our family in the past. Things have changed in the last 5 years on Carnival. We chose the Horizon because of the timing and because it was a newer ship. The Pros - ... Read More
We chose Carnival because it seemed to be the cruise line that appealed to our family in the past. Things have changed in the last 5 years on Carnival. We chose the Horizon because of the timing and because it was a newer ship. The Pros - New Ship and very clean, the embarkation and debarkation were excellent, Never tried Your Time Dining before and was leary but we would up being ok with it. The Cons - My family hated the elevator system (I used the stairs so it did not effect me often), the food in in dining room was not as tastey, varied, and as plentiful as it used to be, the entertainment was not appealing to us, and the comedians onboard that week were awful. We never paid to eat in one of the extra $ dining rooms, but we did try the Mongolian Wok and Guys Pig and Anchor at lunch when they offered free meals. We liked the Mongolian Wok, but were disappointed in the BBQ options (except for the pulled pork, it was good) The excursions we chose were great. We did an ATV ride in Grand Turk, Dunebuggies and Monkeyland in Dominican Republic (these two excursions were the best we have ever done on any cruise), no excursion in Curacao only walked around town, and De Palm Island in Aruba (this was very nice). The excursion for my husband and son in the Domincan Republic was late getting back to the ship, but as promised the cruise line waited for the group to return (there were only 8 of them on this dune buggy excursion) and did not leave them! The overall experience was a good one, but we were bored a lot of the time while on the ship. Maybe it's because our children are now in their 20s and we have cruised about 9 times. It could just be getting old for us. Read Less
Sail Date July 2019
We are a family of five who have cruised Carnival, RCL, and Disney. We have no particular allegiance to any line, and I wanted to comment on a few things from our trip. When I read reviews, I tend to disregard the ones that say ... Read More
We are a family of five who have cruised Carnival, RCL, and Disney. We have no particular allegiance to any line, and I wanted to comment on a few things from our trip. When I read reviews, I tend to disregard the ones that say everything was perfect and also the ones that complain about everything. I was particularly motivated to write this after reading someone say that their location in the dining room was so dark they couldn't see their food! So, here's some perspective... EMBARKATION: The assigned boarding time was new to us, and we pondered just going earlier, but travel plans actually ended up getting us there about our time. We saw people who tried to line up prior to their time and were put in a line/waiting area for their time. As disappointed as they were, it is for a reason. This was the fastest we have ever boarded a ship. Curb to atrium in less than fifteen minutes. You essentially get all of your "paperwork" and id pictures done with a representative using a tablet-device. The result is a very speedy process. What slows it down is people who don't respect the boarding time window (and then they are the ones who complain!) We got onboard around 1:30pm and our room was ready. Major improvement, Carnival! SHIP: We have been on the Dream class vessels several times and chose the Horizon to see the upgrades and the also were attracted by itinerary. The ship itself is beautiful, clean, and has several upgrades from the Dream class that are great. It is a little more muted in terms of decor throughout the ship...think classy, not glitzy....classy, but not stuffy. The LED sculpture is nice, but we missed the soaring atrium and glass elevators. Speaking of, the elevator system is not as bad as the reviews indicate. The key is using them properly, and many people simply did not listen to the instructions given at the beginning of the cruise (during muster drill, the cruise director explained how to best use them). If you think about it, in a normal system, if you just get on the first elevator that opens, and press button and go, you are the mercy of everyone else in that elevator and where they are going, as well as people on successive floors. With this system, it tells you which elevator to go to, avoiding all that potential. Good in theory, as long as people understand how to use them and listen the first time. We got used to them very quickly and rarely had a problem. CABIN: Standard balcony. Similar to other cabins on other ships. Comfortable and clean. DINING: Overall, we almost never had to wait in a line for food. Once or twice, Guy's had a line, but not bad at all. The buffet area was well apportioned, with so many stations that there was never a wait. The buffet was food was very good...the quality and variety was impressive considering the amount of food they are producing. We did anytime dining. You can reserve a table on the app, which is very easy, or go to a kiosk and reserve. The drawback to the app is that you are assigned whatever table and cannot request location or waiter, but you can make requests at the kiosk. So, it's a tradeoff. We did the app the first few nights and then found a waiter we really liked and then ended up doing the kiosk the remaining. We were able to get seated with him and by a window. We did not eat in the pay per eat rooms, but so much variety onboard for those who did. ENTERTAINMENT: As far as the main entertainment, it's mainly production shows (dancing/singing) or comedians. The production shows were ok, but they were essentially the same format (song, dance, and LED backdrop that jazzes up the shows). The dedicated comedy area was nice, and comedians were hit or miss. No complaints, but just some are better than others. They did have a couple of other shows (Quest, love and marriage, etc) in the Liquid Lounge (which is not nearly as bad as has been described...there are a few poles that block sightlines, but we were always able to find a non-blocked seat), but not enough variety. We wished though there was more variety in the theater...magicians, jugglers, etc instead of all the production. CRUISE STAFF: Mike, the cruise director, was incredible. Many a cruise director come across as holier than thou and disappear when not on stage. Not true with him...you saw him everywhere. He was so energetic and friendly. His staff was very good. Almost everyone was very friendly, with a few exceptions, but isn't true at any office on land? ACTIVITIES: Always something to do. A cruise is what you make of it. You can get involved in everything or not do anything in relax. Anyone who says they couldn't find something to do...well, that is ludicrous! We thought the IMAX/thrill theater would be a novelty/gimmick for the new ship and wouldn't be using it much. What a great add...we went several times throughout the week. PORTS: Again, ports are what you make of them. We did not get off in La Romana, as just looking from the dock, it wasn't appealing to even get off and look around. Turks, Aruba, and Curacao were awesome though. DISEMBARKATION: Self assist or zones...if you want to do zones, make sure you go early to pick up your tags when they start offering them, as the first numbers are gone quickly. Dismebarkation itself was quick and smooth, but the terminal itself in Miami was a train wreck. The luggage comes out on carousels instead of being placed in areas on the floor. Complete chaos and we waited 45 minutes for bags to come around despite getting off at the correct zone number. Room for improvement. OVERALL: Wonderful cruise, the Horizon and crew are just great. We would certainly sail it again. Read Less
Sail Date July 2019
The reason was the new ship, the ports and the cost. It wa a perfect time and the staff was wonderful and always called me by my name. Our steward NATAN was the best I have ever had. The casino waiter also the best I ever had he had my ... Read More
The reason was the new ship, the ports and the cost. It wa a perfect time and the staff was wonderful and always called me by my name. Our steward NATAN was the best I have ever had. The casino waiter also the best I ever had he had my name down and drink of choice everytime without me asking. THank the VIFP club for the free appreciation drin, And of course the Casino, had a gret time. The Quest show was one of the funiest nights ever! The White nights and 80's were alot of fun and great msic. We ate in the speciality restaurants compliments of the casion it was fantasic Teppanyaki. Also ate at Guys Pig and Anchor great service for dinner and so much foo and great prices. Also thank the Casino Host he was wonderful and even got a T-shirt which made it more special. Read Less
Sail Date July 2019
We sailed on the "New" Carnival Horizon in July 2019. A family of four (2 adults and two teenagers) who have all cruised before on Carnival and Royal. We get two adjoining ocean front rooms. What we liked - In each room we ... Read More
We sailed on the "New" Carnival Horizon in July 2019. A family of four (2 adults and two teenagers) who have all cruised before on Carnival and Royal. We get two adjoining ocean front rooms. What we liked - In each room we had two bathrooms - one is a shower, toilet and sink and the other is a tub/shower and sink. We found this very useful for getting ready so all of could shower at the same time. Guys Burger Joint - great food as always Reflections Dining Room - great dinner service and awesome staff; attention to detail Punchliner - they had three different comedians and each did family or late night comedy - lots of variety Pig & Anchor - this was like a hidden gem - BBQ food for lunch was free and was good Getting on and off the boat was very easy and quick - no issues at all. Room - size was good (standard), had enough room to unpack comfortably. Comfortable beds. What we did like - Sea Day Brunch - same menu every day and very limited; extremely slow service Entertainment - the evening shows (with the exception of lip sync battle) were really not good. Themes were very limited. Show times - their timing did not match up with the dining times - was so annoying. Times every night were 7:30 or 9:30. So with the 8:15 dining time, we either had to show up late to watch a 7:30 show or rush through to make it to the 9:30 show. Seating was very bad in the main theater. Too many poles blocking view and very small theater for the size of ship. Chargers/Plugs - Need more places to charge/plug in. They only had a spot near the vanity mirror - very annoying since I like my phone near the bed and this was not achievable. There should be a plug or two near the bed area. Bring an extension cord. Teen Clubs - The way they break up the age was terrible - my daughter is in HS yet they had her lumped in with 12-14 year olds. She was a month out from 15. They would make no exception so they did not use this as my kids wanted to hang together. Lido Buffet - they were never fully equipped. We had multiple occasions where the buffet was still open for an hour yet they were closing it down. With only 1 section open, the lines were horrible. When they ran our of something we were told they have nothing else and we had to chose from what was in the buffet. Food at the buffets was not good. Salad stuff looked like it was about 5 days past expiring. Nothing looked fresh and did not taste it either. Deli - they had 1 or two people here and that was simply not enough. The line was sooooo long every day no matter what time you went. Since the buffet was often out of stuff or had long lines, many went to the deli. Very frustrating. Pizza - was just ok. It would be better if this was located someplace away from buffet so you could avoid having to walk through that mess to get to pizza. On Royal - it is nice that their food places are located in different spots so everyone does not congregate in one location. Elevators - this new system where you enter a floor number then wait for your elevator to arrive was awful. Many times there would not be enough room; if you made a mistake you were stuck, waited so long for elevators. Terrible system. Overall, we had good ports. Was not thrilled with LaRomana but Aruba, Curacao and Grand Turk were good. Grand Turk - you can walk right off boat to the beach and there is also a large pool there. Plenty of drinks, music, etc. Water had a lot of seaweed which made for not wanting to get in much but we walked to pool and jumped in to cool off. Umbrellas and chairs for rent - there is no set price so just negotiate. Overall, for a ship that was so new, the only new thing we noticed was the sky ride (which was fun). Need better shows and timing. This was probably our last Carnival cruise for a while. Have been enjoying Royal much better. Read Less
Sail Date July 2019
f you want to be overwhelmed by inefficiency, and get a good laugh to keep your sanity, and be extremely frustrated at the same time, the elevator system on the Horizon will invoke all sorts of feelings I did not meet one passenger that ... Read More
f you want to be overwhelmed by inefficiency, and get a good laugh to keep your sanity, and be extremely frustrated at the same time, the elevator system on the Horizon will invoke all sorts of feelings I did not meet one passenger that did not criticize the elevator system. Even crew members laughed at it’s inefficiency. People walked multiple decks, constantly, because they could not bear the wait for an elevator. Guess Carnival installed a system for passengers to keep weight down. Go luck if you are handicapped or a senior. Disembarkation was a nightmare. There were other negatives in addition to the elevators. On the plus side my wife made a small amount of money in the casino. Just so you don’t think these comments are from a new cruiser—this was my 91st cruise on 9 different cruise lines on over 30 different ships. I would place this Horizon cruise amongst the 5 worst. Read Less
Sail Date July 2019
Wide variety of activities and plenty of room to spread out. We loved the Playlist Productions shows - especially Soulbound and Celestial Strings. Only complaint was that the comedy club was too small. We still got in to see some good ... Read More
Wide variety of activities and plenty of room to spread out. We loved the Playlist Productions shows - especially Soulbound and Celestial Strings. Only complaint was that the comedy club was too small. We still got in to see some good shows but that was the only area with large waits. Sky bike was fun. Excellent food service. We had early seating and it was fast and efficient. Some of the dishes were fantastic. All were good. Dining room breakfast service was also fast . We had our own hot buffet in the family harbor area - great for the kids and for excursion days. Staff and activities in the kids clubs were great. Jane made sure that the kids in Circle C made friends and had fun. We are used to smart elevators but many are not - some posted instructions would be helpful for those that have not used them. Many people did not understand that they had to push once for each person and then were frustrated when their group could not fit on. Unnecessary frustration. Ports - DR - we stayed on the boat as did many others. The rest of the ports were great. Aruba- nice tour and mini sub ride, Grand Turk - went to the beach next to the ship, Curacao - walked to town and shops. We always have fun on Carnival. Read Less
Sail Date June 2019
We chose this cruise because 3 of the 4 ports we have never visited. The ship was very accommodating for our needs. We enjoyed everything the Horizon had to offer! We really enjoyed the ease and convenience of the smart elevators. The ... Read More
We chose this cruise because 3 of the 4 ports we have never visited. The ship was very accommodating for our needs. We enjoyed everything the Horizon had to offer! We really enjoyed the ease and convenience of the smart elevators. The entertainment was amazing! I certainly understand why Carnival is named the fun ship! There is something to do every minute of the day for all ages! Our dining experiences were awesome! Our first time dining at the Fahrenheit Steak House was an amazing experience from start to finish! We also enjoyed the ease and safety of our excursion. We purchased the UTV excursion in Aruba. The experience was amazing and the tour guides we had were also amazing! We highly recommend this tour! It's a great way to see Aruba, there are plenty more amazing excursion for this Island, but this is the one we selected! Happy Cruising! Read Less
Sail Date June 2019
We just got back today! This was a family cruise for my husband and I and our 2 kids, ages 10 and 9, and my Mom. I absolutely loved it, loved all the activities on board, found my happy place on the 2nd level shaded area by the pool (must ... Read More
We just got back today! This was a family cruise for my husband and I and our 2 kids, ages 10 and 9, and my Mom. I absolutely loved it, loved all the activities on board, found my happy place on the 2nd level shaded area by the pool (must reserve your spots early with towels) they go fast! The bingo was fun, enjoyed the comedy shows, laughed my head off at the hairy chest competition by the pool, kids had fun on all the kid friendly game area including mini golf, my son was obsessed with billiard soccer, loved the chocolate extravaganza, my mom won $80 in the casino, the excursions we went on were amazing!!! Curacao has fantastic snorkeling, La Romana had a blast zip lining into a pool at Bavarian Adventure Park, fantastic!! We had a tour guide going to Aruba’s Eagle beach that was over the top funny, entertaining and passionate about Aruba: Albert Washington! Loved the ride to the beach because of Albert! Learned so much about this happy place!! The 2 guys that kept our cabins pristine: Midhun and Liberado, thanks for all your hard work to give us the best vacation ever! We loved our cabin!! #8386, of course the food was amazing! Nobody does it like Carnival! Xo Read Less
Sail Date June 2019
We chose this cruise because of the ship’s ratings as well as the itinerary. We could not have had a better time. Getting on and off the ship was a breeze. The food was all AMAZING. The staff all around the ship were friendly, outgoing, ... Read More
We chose this cruise because of the ship’s ratings as well as the itinerary. We could not have had a better time. Getting on and off the ship was a breeze. The food was all AMAZING. The staff all around the ship were friendly, outgoing, and helpful. We ate in the dining room for breakfast and dinner each night. Not only were the food choices perfect, the whole dining experience was exceptional. We fell in love with 2 pairs of wait staff so made sure to ask for their sections as we had chosen anytime dining. One group was David and Woody and the other was Peter and Sovi. The anytime dining worked out well for us and even with requesting wait staff, we never waited longer than 10 minutes. It was so nice not having to adhere to a specific dinner time. The ship is so clean and well maintained. Everywhere you go, you see someone cleaning and/or doing some sort of maintenance around the ship (painting, fixing, etc..). Comedians were hilarious, also enjoyed the cruise director. We loved the Love and Marriage show as well as the Quest. There was always something to do and you can stay well informed both on your app as well as with the daily newsletter you receive. We decided to get the drink package after much debate and I would definitely do it again. We never had a problem getting a drink. Some of the bars are more crowded than others but we never waited more than a few minutes at any of them. There are tons of bars around the ship so we found a few to frequent and the bartenders get to know you and what you like which is so nice. Take advantage of the BBQ lunch when it’s open, DELICIOUS! We had a balcony room, our steward always had it so nice and clean for us. The bed and pillows were super comfortable and trust me, I am picky about that. The ports were fun, do your research though as that’s something I wish we had done prior as we didn’t do as much as we would have liked to while ashore and excursions do sell out so don’t wait if you see something you like. On the first full day at sea the cruise director does a morning show that tells you about each port and some of the available excursions which was very informative. I really can’t think of anything negative to say as we had such a fantastic time. We are already looking at cruises for next year!! Read Less
Sail Date June 2019
”We had the pleasure of sailing on an 8-night Southern Caribbean Cruise on Carnival Horizon, departing June 15, 2019. Our cabin was an Interior Havana (74848.) We opted for assigned late seating. Embarkation/Disembarkation We ... Read More
”We had the pleasure of sailing on an 8-night Southern Caribbean Cruise on Carnival Horizon, departing June 15, 2019. Our cabin was an Interior Havana (74848.) We opted for assigned late seating. Embarkation/Disembarkation We arrived at our assigned time, which was 12 noon. The arrival process was super fast and we were on the ship by 1230 p.m. For disembarkation we decided to walk off with our luggage. We had a nice 8 a.m. breakfast in the MDR and then walked off. Again, everything went very fast and took about 30 minutes. Cabin The Havana cabins feature a nice, upgraded décor. Ours was unfortunately missing its art piece. Storage is limited, but we were able to fit everything. The bathroom is roomy enough. We wish they would have updated the shower curtain with an actual door. Upgraded Havana amenities were initially placed, but not replenished. Standard Shampoo and Shower Gel is available in pumps in the shower. Havana Area Simply amazing! We always found a chair and it never felt crowded. Hot tubs were rarely used. There seemed to be an issue with the filtration system of the pool, as it often got cloudy. All the suntan lotion probably did not help. Food & Beverage MDR – We loved our dinner experience every night. Food was fresh, delicious and well presented. Dining room was beautiful. 555 – Tasty and well presented. Unfortunately it was unbearable hot in the dining room, so we couldn’t really enjoy the experience. JiJi’s (Dinner) – Innovative, fun and delicious food and drinks. Again, the space was a little warm. Cucina (Dinner) – My favorite of the specialty restaurants. Wonderful flavors, upscale presentation and comfortable. Again, the space was a little warm. Lido – I am not a buffet person, but there were many options. We all loved the daily gelato. My favorite station was the deli. Just amazing sandwiches. Guys and Blue Iguana – The burgers were not as good as I remember, but still pretty tasty. Iguana was good. Just wish the condiment bar would have stayed stocked. Alchemy Bar – Fantastic! (nothing else to say) – oh, try the Martini Class – so fun. Havana Bar – Yes! Entertainment Mike Pack is amazing! Friendly, relatable, down to earth, but whacky enough. Always there. Loved him. Shows were fresh and innovative. The sidelines in the show lounge are horrible, so get there a little before the doors open. Who came up with this design? White and 80s Parties were very fun – do not miss. Service This is were Horizon really shines! Service in the dining room was friendly, fast, helpful and fun. The team knew our names half way through our first dinner. Very impressive. Bar service at Alchemy and Havana was superb. Just a friendly and kind team. Cabin service was wonderful. We always found everything in order and were even brought ice and a cute daily towel animal. Our steward Myat was kind and always smiling. Thank you! We would like to thank Florin and Enrico in the MDR, Aleksander, Doan and Zolan at Alchemy and Angela, Jorge, Jose and Joel (Phillipines) in the Havana area. You all really made our vacation outstanding. Thank you! We hope to sail with Carnival again soon, but feel that our experience was this amazing thanks to being able to stay in the Havana area and not having to deal with crowds and chair hogs. Hopefully this helps other cruisers. Safe travels!” Read Less
Sail Date June 2019
Our first cruise experience ever was the Carnival Fascination some 15+ years ago. We have a very nice time but with the caveat that the Carnival brand was a younger person's party cruise and we were ready for something a bit more ... Read More
Our first cruise experience ever was the Carnival Fascination some 15+ years ago. We have a very nice time but with the caveat that the Carnival brand was a younger person's party cruise and we were ready for something a bit more sophisticated. Since then, we have done multiple trips on Disney, NCL and RC. After watching a promo video on the new Carnival Horizon ship, we decided to give Carnival another try. Three days into our eight day trip and I expressed to my wife how pleasantly surprised I was at the experience. I was actually borderline impressed and that says a lot from someone like me. The food onboard was outstanding. We noticed that in comparison to our last Disney cruise experience where Disney appeared to be ratcheting down their food quality and experience, Carnival has totally upped their game. Don't get me wrong - cruise ship food is just that, cruise ship food. But on a scale of 1 - 10, Carnival's Horizon experience was a solid 9+. From their fast food stops, to their buffets to their sit-down options - we were pleased through and through. Like any company, Carnival has made choices on where to invest their dollars and where to throttle back their investment. The positives areas where they made investment: - kid's water park on top (although it should be open past the 6:00pm that is shut's down each day) - food options - dining room experiences - solid stateroom size, cleanliness and experience - great staff members - hand wash machines at key locations (albeit see below as not everyone used them) - cabin, bar and restaurant staffs were outstanding The negatives: - limited TV channels to a handful or so. On a 8 day cruise, at the very least an option should be offered to purchase an extended package of TV channels - soft drink availability options were the pits and forcing you into a woefully overpriced pre-pay package was a lousy alternative - the lack of actual chicken fingers on the boat was noticeable for parents with kids in tow. it wasn't that they were nowhere, they just were very limited in when and where you could find them - lack of staff to force hand sanitizer on people entering the buffers was noticed - so many people and presumably so many germs. It makes one feel better to know that at least everyone was being offered sanitizer as they come into the space - the "fun crew" were a bit grouchy. Don't get me wrong, they put their best face forward. From the cruise director to his staff, you could sense that they were short on patience and the repetition of what they do each week was perhaps weighing on them. With our experience on the Horizon, Carnival rose to a tie for our favorite cruise experience. While very different then Disney, and not to be thought of as like cruise experiences, Carnival more then holds its own in the cruise market on this ship. We considered the Carnival experience to be on par with our RC experience on Oasis. NCL has moved to a distant last place based on all of our experiences. Read Less
Sail Date June 2019
I love the deep Southern Caribbean cruises and this was a new ship of Carnivals and I wanted to give it a try and it did not let me down. Food was great, entertainment was fun and they had a lot to do for every age group. Our Suite in the ... Read More
I love the deep Southern Caribbean cruises and this was a new ship of Carnivals and I wanted to give it a try and it did not let me down. Food was great, entertainment was fun and they had a lot to do for every age group. Our Suite in the Havana was so nice our own private patio with a swing chair was so nice. We had a 2 sink bathroom with a walk in shower with a built in seat and a rain shower head. Loved it there were 4 of us to this room and we all had plenty so space to sleep and 2 TV so there was no fighting over the channel changer but who cares we were outside so much. The bike ride was scary and fun glad I did it and the skies were so much fun. The service to me was a 10 because the restaurant service team foe my anytime dinning always made sure I was at the same table because I wanted to keep the same people to serve use because they were so good to my family. They joked with us they took pictures with us and genuine care that they were happy to see us every night as we were to see them. They work very hard on these cruise ships. Read Less
Sail Date June 2019
Carnival Horizon Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 3.5
Entertainment 4.0 3.8
Public Rooms 4.0 3.8
Fitness Recreation 4.0 3.8
Family 5.0 3.8
Shore Excursion 3.5 3.7
Enrichment 1.0 3.4
Service 4.0 3.9
Value For Money 5.0 3.5

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