7 Carnival Horizon Cruise Reviews for Family Cruises to Mediterranean

We chose the ship because it was new and was going to transition out of the Mediterranean to the Caribbean. It is a nice ship with many new innovations that bring it into the new era of cruise ships. In order of major changes that need to ... Read More
We chose the ship because it was new and was going to transition out of the Mediterranean to the Caribbean. It is a nice ship with many new innovations that bring it into the new era of cruise ships. In order of major changes that need to immediately occur: 1. The internet is just awful. If you need it for business purposes forget it. To call it just slow is too kind. It is something out of the 80's dial-up. You cannot open documents or stay on-line without getting bumped off within minutes. For a new ship in 2018 there is absolutely no excuse for such a horrible system. If you have to conduct business through the internet choose another ship. 2. The elevators. The ship has implemented the you choose the floor and the computer chooses your elevator. The programming is just a mess. Endless lines and waits. When an elevator does show up it is jammed with people. If you need to consistently use an elevator this ship is not for you. 3. Ship tours. Not one was on time. You wait 30 to 60 minutes for the tour to leave after you arrive in the meeting area. No one seems to be in charge and the one person who did most of the talking found himself amusing while no one else did. 4. Poor buffet planning. All of the tours return at the same time. There is one buffet line open for thousands of passengers as the dining time has passed. Again, this is just poor planning. So, there are the issues. The crew is great, our cabin staff and dining staff were wonderful. we had an outside small suite on floor 7 that was amazing. Full tub and huge bathroom. It is really not a ship for the Mediterranean and will fit well in the Caribbean. It has a spectacular water park with one of the fastest slides ever. Casino is fun but very, very smoke filled. One tip: Stay away from City Wonder Tours. They totally ripped us off in Rome. Read Less
Sail Date April 2018
I waited so long to go on cruise in Europe, and finally I made it on the newest ship of Carnival line!! yaay and absolutely i had so much fun. we were three me, husband our baby (2 years old) we all were happy on this ship the crews are ... Read More
I waited so long to go on cruise in Europe, and finally I made it on the newest ship of Carnival line!! yaay and absolutely i had so much fun. we were three me, husband our baby (2 years old) we all were happy on this ship the crews are Amazing they are working very hard all the time to make our experience wonderful. i loved the crew of camp ocean they were very nice to my child and give me chance to had free time with my husband the entertainment was absolutely amazing. and there is thing for every one our room located in family harbor which i love it! the food was good, there were many choices every day (fish- meat- chicken-vegetarian) . it's not the best but most of the time it was was Delicious The most two thing I liked about my cruise were: the ship itself and the ports! basically I have cross many city from my wish list! we visit Rome- Naples- Florence- Pisa-Dubrovnik- Corfu - Barcelona Read Less
Sail Date April 2018
This was the 3rd cruise trip my sisters and I had with Carnival. We were very excited about our trip to Europe and be on Carnival's new ship Horizon. The ship has a new elevator system. The high tech system was designed to ... Read More
This was the 3rd cruise trip my sisters and I had with Carnival. We were very excited about our trip to Europe and be on Carnival's new ship Horizon. The ship has a new elevator system. The high tech system was designed to increase efficiency and reduce wait time. We didn't notice any improvement in wait time. Most of the time, we were tire of waiting and took the stairs instead. The 2nd night was the formal night. To get to the dining room, there's a new system. First, we went to a lounge on a different floor to register. We were given a pager. The pager would go off when our table was ready. We waited at the lounge along with many others. And we waited... After 2 hours, one of my sisters decided not to wait any longer and we walked straight to the dining room. We were taken to a table in 2 minutes. As we sat down, we noticed many empty tables around us. We were so hungry that we literally inhaled the food. By the time we ordered the desserts, the server said they were closing soon and hurried us to order. It was the most terrible dining experience we ever had on ships and on land. Two days later, we tried the dining room, again. There was no wait time and the dining room was half full. Other than the ox tongue appetizer, everything else was dry and rubbery. We were discouraged completely and did not go back to the dining room again. Now, let’s talk about Lido. The breakfast choices were exactly the same every single morning. We didn’t want to have breakfast there after the 4th day. We rather ate the cold pizza we saved from the night before. We ordered one breakfast from room service but the selections were limited to bakery and fruits only. Supper at Lindo reminded me of my years living in the university dormitory. The desserts at Lindo were cakes and nothing but cakes. I took one piece one night. It wasn’t good, so I left 2/3 on the plate. I tried a different cake two nights later. This time, I managed to finish half. The positive food experience we had was the night at the Japanese restaurant having Teppanyaki. The food was nice and the price was reasonable. We had sushi in the same restaurant on another night and it was pretty good, too. The servers were courteous and helpful. We were pleased with the dinner on both nights. There were many brand name shops on the ship; more than the average cruise ships we had been to. The little gift shop was about the size of my closet at home. We didn’t buy anything on the ship this time. The stateroom we were in was reasonably clean and comfortable. After all, Horizon is a new ship. The bathroom had an unpleasant odor when we got there. We did our own cleaning with Lysol and rubbing alcohol we brought along on the trip. It was okay for the rest of the staying. There was something about the corridor in the cabin section I want to mention. The floor was uneven. It dropped and raised unexpectedly. We walked gingerly to avoid tripping and falling. The overall experience on the ship was fine. If it’s not because of the disastrous food experience and the poor dining room management, I would have given it 4 starts instead of 2. Carnival Horizon is a very nice ship. I hope my review will help Carnival to make the necessary improvements for the future vacationers. Read Less
Sail Date April 2018
As a family of 4 who had never been on a cruise we decided to start with this new ship for 7 days around the Med. Getting on and off the ship was something I was concerned about but thought this was done well. The Cabin was fine ... Read More
As a family of 4 who had never been on a cruise we decided to start with this new ship for 7 days around the Med. Getting on and off the ship was something I was concerned about but thought this was done well. The Cabin was fine with two showers and bunks for the kids. Beds comfortable. For a new ship the Air Con was average and we had to ask for it to fixed which helped somewhat. We tended to pay for the speciality restaurants ( which were well worth the money) as the general dining was average at best. Casino was good with great staff. Very good gym A bit of a grizzle was the bar service. Yes, it might be cool to try and serve 3 or 4 customers at once but it would be far better to do one at a time get the orders right and not have annoyed customers being served out of turn. The staff in the bars and restaurants need training. You don't take a customers plate when he is still eating with the fork in his hand!! The up selling of everything and added gratuities does get a little tiresome. Foe a first cruise it was fine but would I come back....not sure Read Less
Sail Date April 2018
We are just off the beautiful Carnival Horizon after a terrific 7 day Western Mediterranean cruise. About us: family of 4: 2 adults, 2 kids aged 11 and 8. This is our second ever cruise. Our first experience was the Disney Magic in ... Read More
We are just off the beautiful Carnival Horizon after a terrific 7 day Western Mediterranean cruise. About us: family of 4: 2 adults, 2 kids aged 11 and 8. This is our second ever cruise. Our first experience was the Disney Magic in 2015. We are vegetarian, so if you are a carnivore looking for food reviews I’m sorry, this will disappoint you. Embarkation at Barcelona was smooth and seamless. There were public protests expected in the city on embarkation day, so we were warned to give ourselves extra time to get to the port. This may have influenced how they ran embarkation: on registeration we were given a number card and people boarded by number group. We had preregistered for an 11:30 embarkation time and we were onboard before that time. We headed to the Lido for lunch and were among the first to eat lunch, then hit the ship’s amenities. We were in room 1384, a deluxe ocean view room with bunk beds. It was a great room with enough room for the four of us and a lovely large window with a wide sill. The kids loved piling pillows up and sitting in the window reading or watching docking and the activity on the docks or in the harbours. It was very quiet, except that we could hear the engine as a constant quiet purr in the background. The cabin had lots of storage. Although we are light packers (2 suitcases for all four of us), we did have both warmer and cooler weather clothing as the spring forecasts were variable, and we started and ended our trip in Montréal. All of our stuff unpacked into about half of the storage space. There were 2 bathrooms - one with a toilet, shower and sink, the other with a shower/bath and sink. Both bathrooms had a bit of counter space and small shelves for storage. Each had a retractable clothesline which was hand for drying bathing suits. Remember to bring some clothespins. The queen bed was very comfortable, and the kids slept well on the bunks, although personally I found the bunk mattresses a bit hard. We asked for room service only once a day, so the bunks stayed out: I had expected them to be put away during the day, but I guess we had to request this. The kids got along better having separate places to flake out in, so we didn’t bother. The ship was beautiful! There are lots of decks and places for people to hang out, so it was not apparent that we were four among 4299 guests. The pool areas obviously get crowded on sunny warm afternoon. The onboard rides and activities were terrific: Sky Ride and the Sky Course obstacle course were lots of fun. We did them on several days, usually just as they opened for the day so the wait was minimal. Please note that closed toed shoes are required - for the first few days lots of people had to return to their cabins to change their shoes. I would have loved it if these rides had longer open hours. My kids loved the mini putt, and we all had fun with the football/soccer pool game. The water slides were a lot of fun, with short to no waits at all - it helped that as Canadians the cooler Mediterranean spring weather was not a deterrent for us to get wet. We did any time dining and never waited for a table. We did not always get the same serving staff, although on the second day we were asked if we cared where we sat, so I presume that requesting the same table/area/wait staff can be accommodated, possibly leading to a wait for a table. Requesting a table through the app was not yet available on our cruise, we had to go to deck 5 in person. Food was plentiful and adequate. Vegetarian choices were a bit slim, but not hard to find. We preferred sit down restaurant service for breakfast and dinner as the food was significantly better than at the buffet. We did not eat at any of the extra-cost specialty restaurants (although I am sure their vegetarian options were delicious, the prices were not a bargain considering the value of our Canadian dollar at the time of our cruise). The 24 hour pizza was very good. I would have liked to see vegetarian options at the Blue Iguana (where they offered sides only, so a cold burrito), and the Mongolian Wok. The “featured vegetarian” item on evening menus was always excellent, consisting of 3 Indian curries with sides, all of which varied each day. We enjoyed the Carnival melting chocolate cake every day. Other dessert options were less satisfying: the buffet offered a big selection of cakes every day, but we found there was way too much icing for the amount of cake and were usually disappointed. The kids took great advantage of the 24 hour soft serve ice cream station. We did not see much of the onboard entertainment as we chose this cruise for the destinations and had busy days exploring Italy. We did enjoy the Dive-in movies most nights. Likewise the kids did not do the kids’ clubs. We did tours in Naples and Rome through private tour operators and toured Cagliari and Livorno on our own. I can provide details if anyone wants, but as these are not related to Carnival I will skip them for now. Disembarkation in Barcelona was very smooth. We chose to carry our own luggage off the ship, disembarking around 7:30 am after having breakfast in the Meridian restaurant and encountered no delays. There were lots of taxis waiting and we got to the airport quickly. And now the less-happy stuff: cigarette smoke. We’re from Canada where it is entirely possible as a non-smoker to go through a day or week without ever encountering smoke. Our past cruising experience was with Disney which has no casino, and restricts smoking to limited areas. On board the Horizon smoke was very evident: out on deck we were never far away from a smoking zone. By day 2 the middle stairs and elevators were smelly from the Casino and as the cruise went on the smell extended upwards to the top deck. For future cruises I will avoid rooms located near the casino stairs. People were complaining about “unfriendly and grumpy” staff on board. I found everyone to be quite friendly, but in a European way: competent and efficient, but not engaging in small chat. I learned quickly to ask for whatever I wanted when I ordered, because not all waiters will offer (for eg ketchup for French fries, or jam for toast). We had no issues with the elevators. The new system requires you to tap your destination floor when calling the elevator. You are told which elevator will get you there. There was confusion regarding how many times to tap the screen - some people were saying you tap once for every member in your party. We only ever tapped once, and only once did an elevator arrive that was too full to accommodate us. Our waits were very reasonable. That said we did take the stairs whenever possible. Overall it was a fantastic holiday and I would very happily sail on the Carnival Horizon again. Read Less
Sail Date April 2018
First off let me say the itinerary was awesome and the best I have ever experienced as a Platinum Cruiser with Carnival. The staff was warm and friendly with very few exceptions and tried very hard to adjust anything that had not quite got ... Read More
First off let me say the itinerary was awesome and the best I have ever experienced as a Platinum Cruiser with Carnival. The staff was warm and friendly with very few exceptions and tried very hard to adjust anything that had not quite got all the tweaks just right for a new ship on its Maiden Voyage. Almost all the excursions ran smoothly and seem to try hard to get the passengers the best for their money. Some need a bit of improving her and their but again they tried hard to make it work or at least make the errors in timing or traffic as fun as possible. But you expect a bit of that and for a first cruise a bit more, Having said all that I must say that the healthy food and nutrition which has become more prevalent for anyone who is either trying to maintain a reasonably healthy diet, has allergies or is one of 11 to 13 % of the global population and growing ... the dreaded Vegetarians. Ranging from the strictest Vegans to the various other Vegetarians, “BE WARE” Every year your ability to feed yourself a healthy well balanced diet wanes as the cost goes up. If case someone thinks this a big “Boo Hoo Feast” let me point out that we all pay the same amount to be fed the “Included” food. The included food should be base diet that at the very least should be healthy. What few options may be available should be clearly posted and simple steps can be taken to make sure that all passengers are made welcome and fed well. And years have been invested in all the correct steps of contacting customer service, meetings with the on board chiefs and the like but to no avail. Sadly, the launching of the Horizon was the worst to date and the corporate office that I have been told by the executive chiefs dictates the food available could care less. I personally have volunteered to work for them on a consulting basis to help them make very minor tweak to remedy many of the simply thoughtless, choices that could be easily remedied. These issues of sustaining a healthy diet, especially on a long voyage affect our children, the elderly and a growing number of adults that simply wish to avoid morbid obesity and all the risk to heart and health, Type II Diabetes, an array of digestive aliments that seem to be exploding, and the 10 percent of the worlds population that are vegetarians. Many Non Vegetarian practice a semi vegetarian diet as well. Most of us do not expect the same level of choices but we do pay the same amount and not to have the same opportunity or to be able to find a well-balanced options at any include facility on the ship, especially the Ledo deck where the majority of your meals take place is not acceptable. One green vegetable appeared at some but not all the meals and it was in a small container, placed at the back so it was hard to reach, and well over 80% of the time, it had bacon or some other item mixed in making unavailable to consume. The protein choices for those at least able to eat cheese, was equally as poor. Even places like Guys Burger bar have a veggie Pattie that they will take to the back and cook on a clean grill but nowhere do they post that. Do you know that you can get Soy milk? Yup it’s there but you have to chase someone down to get it. And again, no listing to make you aware that it is even available. And it comes in small containers that tjat can just as easily be put out as all the other forms of milk. If you drink the healthier alternative of Almond milk, forget it. Better buy it and drag it on board yourself. Hope you have time to go shopping. But you can chase someone down to go get you Soy milk. The blow off answer is to tell you to eat all your meals in the main dining room and if you tell the staff 24 hours ahead of time they will get you what you want. Again, we all pay the same amount to be able to get a healthy bite on our fun day at sea if at the pool or having to be up very early for an excursion and the only option is the Ledo deck or room service that is very sweet and kind but has yet to any order that is not on the menu correct. Sadly the Horizon either didn’t receive the order for basic healthy food or corporate has reached an all-time low on providing the needs of all within reason. I personally have watch the healthy choices for adilts and our children alike vanish when it is completely unnessesary and to offer a healthier choice can be more cost effective. But two week on a boat without proper protein and food choices that maintain a healthy diet for the money we spend is dangerous to the guest and very poor corporate choses when it effects up to 13% of their market. So the ship was beautiful, the staff was warm and friendly, many who went out of their way to help make sure where Horizon dropped the ball or didn’t care about our health … took what they had to help, the itinerary was awesome and I was fed beautifully off the ship as wer my more restricted passengers by kitchen who had so much less to work with, the chiefs Table which of course cost us over a hundred dollars each was magnificent and the $100.00 inaugural keychain gifts were nice but I’d rather be able to eat well and enjoy my trip without having to scavenge for basic food. FYI ….. My ideas on how to fix allot of the problem are still open to Corporate and can make Carnival the leader not only in fun and safe travel but staying healthy and fit for all as well. FYI … for all the high cost meats and animal proteins we are not consuming a basic healthy diet is not much to ask. Read Less
Sail Date April 2018
We choose to travel on Horizon for many reasons, firstly the sailing dates suited us very nicely and also it was a maiden voyage of Horizon. We came to know many fantastic staff on board during our cruise, Ms. Erbu from Turkey who was ... Read More
We choose to travel on Horizon for many reasons, firstly the sailing dates suited us very nicely and also it was a maiden voyage of Horizon. We came to know many fantastic staff on board during our cruise, Ms. Erbu from Turkey who was very nice, caring and helpful to us, , Ms Melina from Romania, Felix- from Peru, Vicktor from Hungry, David from Peru, Nikolina from Bosnia, Milutia from Bosnia , Frank who kept our rooms clean and tidy, There were many more staff that we had met and they made our our trip a great and memorial one. You had a great cruise director Mike. He made all the shows great and enjoyable for everyone. They was many varieties of food on board, We, both have highly recommended cruising to many of our friends. The shows every night was fabulous. we look forward to our next cruise on Carnival. Read Less
Sail Date April 2018
Carnival Horizon Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 3.5
Entertainment 4.0 3.8
Public Rooms 4.0 3.8
Fitness Recreation 4.0 3.8
Family 5.0 3.8
Shore Excursion 3.5 3.7
Enrichment 1.0 3.4
Service 4.0 3.9
Value For Money 5.0 3.5

Find a Carnival Horizon Cruise

Easily compare prices from multiple sites with one click