44 Carnival Horizon Family Cruise Reviews

This was our 7th carnival cruise. Embarksion PRO: was smooth and quick. Headed up to the lido deck for lunch at Guys Burger until 1:30 when we had access to our cabin. CON: employees scanning were rude to folks not going ... Read More
This was our 7th carnival cruise. Embarksion PRO: was smooth and quick. Headed up to the lido deck for lunch at Guys Burger until 1:30 when we had access to our cabin. CON: employees scanning were rude to folks not going quick enough and barking orders. Cabin PRO: typical layout of previous trips and room size with balcony. Liked the ability to control the thermostat! Beach towel were in room for excursion. Daily newsletter each day. CON: No conditioner in shower.....just shampoo and body wash.ended up spending $10 for conditioner from the shops. Steward asked if we preferred morning or evening room turndown/ cleanup. This surprised us as it was always both in the past. We requested both which was then granted. Watch the blue beach towel -we had to ask where they went as she removed from the room and didn’t return until we asked for them back (note: you will be charged for missing towels). APP PRO: loved the APP to see what’s going on tru out the ship. Able to make dinner reservations at specialty restaurants as well as “ your time dining in main restaurant” via app. Ability to purchase photos. Book shore excursions. This is a must to download! So easy to use. CON: times were off on a few events. Not able to see spa services or book a spa service thru the app. This would be a nice to have for cruisers. FOOD PRO: was okay...above average of a typical restaurant but not up to past cruises experience. Guys burger and fries GREAT. Deli food was pretty good. CON: Minimal fresh cut fruit. Missing the desert table of cakes, pies, cookies. Etc. They did have 5 types of cakes daily in the buffet area. Just not the past experience. Didn’t have the midnight buffet as past cruises had. Wasn’t excited at all about the lunch buffet selection of food. GAMES PRO: mini golf, pool, basketball, indoor clubhouse with kickball pool, ping pong and bean bag toss. Water park slides. DANCERS PRO: The shows were unique compared to past cruises. I’d say this was our top shows. They were great with kids and did a little wave to my 5yr old daugter who absolutely loved them. Took ohotos and had small props for the 20s show before the show started. MAIN THEATER: CON: Hate the name Liquid Lounge. Need something a bit more classy. Didn’t like the layout at all. With kids you must get there when doors open or they won’t be able to see. It’s tough for adults to see as it is. Order a drink and you end up holding it thru out the show as well. PRO: Dancers use not just the stage but main floor to try and have more audience see the show. ENTERTAINMENT PRO: variety of events. The lip sync event started on the lido deck and then last main show winner was selected. Loved that the ocean club kids got to participate in last main show. Learned how to salsa the downfall was all dance events had minimum space and felt to crowded. Had an 80s evening dance at 10:30 but would be more fun knowing this before going on the cruise so one could have a costume to make it more fun. Seaside movies as well as music always had something going on the lido deck. CON: a lot of people but not necarrily enough space for some events. LAYOUT - CON: It’s s bit all over. Took us until day 5 to find the theater which costs additional fees. Photos was day 3 to locate. The stores could have better options as other carnival shops have. Liquid lounge layout is horrible. This cruise ship has a modern feel and not the elegant feeling as other carnival ships. SHORE EXCURSION PRO: Do your research ahead of time, if there is a shore excursion that had 5 and unde are free go ahead and order tickets for everyone but them, they actually don’t need a ticket. Our cosmuzel excursion got cancelled due to winds and we were refunded. Pixel photos CON very expensive. First photo is $19.99 then additional are $5/ea. There were photos I’d love to get a 4x7 of an event but no way am I paying that much. I did spend $100 in photos. Dining Was disappointed at first not having either an early or late set time/table. However, I ended up loving the on your time dining. No rush and we still saw the waiters show, table location wasn’t to bad and getting a table was always within 5 mi utes. Only thing I miss is the personal touch of having the same waiters each day. I’m now a fan of dining when I want to! Read Less
Sail Date February 2020
The ship is nice and the staff very friendly and helpful. Loved the sky ride. There was a worker named Milos who made our cruise more enjoyable. The rooms are nice as well. However the food on the buffet was mediocre. The breakfast was ... Read More
The ship is nice and the staff very friendly and helpful. Loved the sky ride. There was a worker named Milos who made our cruise more enjoyable. The rooms are nice as well. However the food on the buffet was mediocre. The breakfast was better than the dinner. I was totally disappointed with the desserts. Thought I was getting cake but instead the texture was a mixture between jello and pudding and tasteless. We still don’t know what that was. I noticed there was a lot of cheesecake which is fine if you happen to like cheesecake which my husband and I don’t. This is our six cruise and we would like to see an improvement in the food. Why can’t there be normal desserts like the classic cake or pies? Would like to see a separate bar set up for serving cokes because when you pay to be able to have them, you have to go to the bar which takes forever because they are busy mixing alcoholic drinks and seemed to be more concerned with making them than messing with the cokes. Itjust seems like a hassle to just get a coke. If you want pictures taken they have plenty of photographers taking them and they look nice. But you have to have a big pocket book to be able to purchase them. They charged $20 for just one picture that you can download on your phone or you can buy packages but be prepared to pay a lot of money. They would probably make more money if they made the pictures more affordable so that people would buy more. Had fun on the excursions except for the Bamboo Beach in Jamaica. It was a 45 minute ride to and from. No place to get out of rain so we got soaked before even getting to swim. Beach was not as nice as I thought it would be. By the time you got back, there was no time for shopping. Would not recommend this excursion. Grand Cayman and Cozumel was very nice. 7 Mile Beach was beautiful. Swam with the dolphins in Cozumel and loved it. Would highly recommend this excursion. Read Less
Sail Date February 2020
We're Platinum cruisers on carnival and like to take a New Years cruise every year. We've been on the Breeze and Vista before so we chose the Horizon because it was the newest in that class of ship. I would have to say I ... Read More
We're Platinum cruisers on carnival and like to take a New Years cruise every year. We've been on the Breeze and Vista before so we chose the Horizon because it was the newest in that class of ship. I would have to say I wasn't impressed with this latest ship. I think the goal is to cram more people and rooms while sacrificing open areas, pools, jacuzzi's, and most of all food. The Buffet areas in this ship are tiny....and the food is extremely limited in options. I would have to say it was a lower quality than I've ever experienced before in all my sailing....and worse than Golden Corral. Even the pay restaurants were not up to par. If your a big dessert fan....don't choose this one....the only option in the buffet for dessert was cake. There were no cookies, pudding, mousse, jello, or pies.....just cake. The only food option on that entire ship that never disappoints is Guy's burgers, and the Pig and Anchor. Lido deck seems to be getting smaller, with more people to cram in those areas. Pool seemed alot smaller, no jacuzzi's, and half the amount of lounge chairs for sunning. I spent my entire cruise in the back of the ship where that had two jacuzzi's and the pool. Our cabin was good, except for the locaton, we had a cove balcony , 2374 and the noise from upstairs was awful. It would start around 11pm, go to about 3am...then start up again around 6am. Otherwise...the location of the room to everything was great. The new elevator system was not explained in detail, signage upon arrival was minimal and still left cruisers confused. Apparently you choose your floor on the outside lobby....when you get into the elevator...there are no buttons for after thought floor changes. By day 3 everyone understood the process and things ran smoother with elevators. Overall, great trip, but not impressed with the bigger class ships....the lack in decor...food... and ample common area spaces. Read Less
Sail Date December 2019
My mother set up a family vacation. The ship it self is very beautiful. The ship have lots of entertainment and food. 1 thing they need to change is the elevator. SMMART ELEVATORS MUST GO. No one should have to wait 10 minutes to ... Read More
My mother set up a family vacation. The ship it self is very beautiful. The ship have lots of entertainment and food. 1 thing they need to change is the elevator. SMMART ELEVATORS MUST GO. No one should have to wait 10 minutes to get from 1 floor to the next. Another thing is the food. Its lots of food but pizza every night. Need to change up the mean. My group was sick of eating the same thing. And another thing if I pay for a soda package I should be able to get my can of soda with a glass of ice. They give everyone a hard time about giving them their can of soda. We paid for that soda so we should receive our can of soda.. Nowhere to heat your food up late night. Must places have fruits and vegetables out at all times. Its was hard to relax in hot and swimming pool due to parents not attending to their children. Kids all over the food also Read Less
Sail Date October 2019
We decided to go with Carnival Horizon because we had previously been on it’s sister ship the Vista which was amazing. We expect the same level of service and cleanliness from the Horizon. Everywhere you walked the floor was wet, not ... Read More
We decided to go with Carnival Horizon because we had previously been on it’s sister ship the Vista which was amazing. We expect the same level of service and cleanliness from the Horizon. Everywhere you walked the floor was wet, not from people walking after coming from the pool but there were leaks everywhere. The entrance to the Havana area always had a foul smell specially in the early mornings. The Havana bar offered espresso however you couldn’t order one until 10am which I found a little late..The staff was attentive, I just think upper management didn’t schedule them correctly. Sometimes you’d have a bar full of patrons and only one bar tender, it was the same for the specialty restaurants. We did one of the carnival excursions on Grand Turk with Mark (Marky Mark), he was a great captain made the trip fun and always made sure all guests were comfortable during our snorkeling trip. Our trip was truly made by our room attendant Myat, his friendly smile everyday was just so warm and welcoming. He always accommodated our every request and left all the lovely towel animals. Thank you Myat!! You’re the best! Read Less
Sail Date August 2019
Chose cruise on horizon for family of 5. Day before cruise, get an email from carnival sky ride is closed....... of course my kids really wanted to do that. Ship was new and spotless, crew members and director was also amazing. ... Read More
Chose cruise on horizon for family of 5. Day before cruise, get an email from carnival sky ride is closed....... of course my kids really wanted to do that. Ship was new and spotless, crew members and director was also amazing. Food was absolutely horrible and I really miss the ability to create your own salad from the salad bar (buffet) like on the dream. Guys burger joint went from being good to just okay. Dining room food horrible and if you wanted an edible steak, it costs $20 extra. Flat iron steak sucks! Made reservations in MAY, and had a confirmation email in writing from bonsai teppanyaki and when we showed up for our reservation, there was no record, nor did we have any place to eat that night......... email or not....... screw you.......lord forbid we were going to eat the rancid left overs in the buffet!!!!!! Pizza and ice cream were good. Guys pig and anchor, was good when it was free for lunch.....would NOT pay for it. Seafood shack had good fish and chips for $6......we were so hungry we were desperate for decent food. Any questions please ask. I personally felt nickel and dimed to death, and would not sail on this class of ship again. Read Less
Sail Date August 2019
We sailed on the "New" Carnival Horizon in July 2019. A family of four (2 adults and two teenagers) who have all cruised before on Carnival and Royal. We get two adjoining ocean front rooms. What we liked - In each room we ... Read More
We sailed on the "New" Carnival Horizon in July 2019. A family of four (2 adults and two teenagers) who have all cruised before on Carnival and Royal. We get two adjoining ocean front rooms. What we liked - In each room we had two bathrooms - one is a shower, toilet and sink and the other is a tub/shower and sink. We found this very useful for getting ready so all of could shower at the same time. Guys Burger Joint - great food as always Reflections Dining Room - great dinner service and awesome staff; attention to detail Punchliner - they had three different comedians and each did family or late night comedy - lots of variety Pig & Anchor - this was like a hidden gem - BBQ food for lunch was free and was good Getting on and off the boat was very easy and quick - no issues at all. Room - size was good (standard), had enough room to unpack comfortably. Comfortable beds. What we did like - Sea Day Brunch - same menu every day and very limited; extremely slow service Entertainment - the evening shows (with the exception of lip sync battle) were really not good. Themes were very limited. Show times - their timing did not match up with the dining times - was so annoying. Times every night were 7:30 or 9:30. So with the 8:15 dining time, we either had to show up late to watch a 7:30 show or rush through to make it to the 9:30 show. Seating was very bad in the main theater. Too many poles blocking view and very small theater for the size of ship. Chargers/Plugs - Need more places to charge/plug in. They only had a spot near the vanity mirror - very annoying since I like my phone near the bed and this was not achievable. There should be a plug or two near the bed area. Bring an extension cord. Teen Clubs - The way they break up the age was terrible - my daughter is in HS yet they had her lumped in with 12-14 year olds. She was a month out from 15. They would make no exception so they did not use this as my kids wanted to hang together. Lido Buffet - they were never fully equipped. We had multiple occasions where the buffet was still open for an hour yet they were closing it down. With only 1 section open, the lines were horrible. When they ran our of something we were told they have nothing else and we had to chose from what was in the buffet. Food at the buffets was not good. Salad stuff looked like it was about 5 days past expiring. Nothing looked fresh and did not taste it either. Deli - they had 1 or two people here and that was simply not enough. The line was sooooo long every day no matter what time you went. Since the buffet was often out of stuff or had long lines, many went to the deli. Very frustrating. Pizza - was just ok. It would be better if this was located someplace away from buffet so you could avoid having to walk through that mess to get to pizza. On Royal - it is nice that their food places are located in different spots so everyone does not congregate in one location. Elevators - this new system where you enter a floor number then wait for your elevator to arrive was awful. Many times there would not be enough room; if you made a mistake you were stuck, waited so long for elevators. Terrible system. Overall, we had good ports. Was not thrilled with LaRomana but Aruba, Curacao and Grand Turk were good. Grand Turk - you can walk right off boat to the beach and there is also a large pool there. Plenty of drinks, music, etc. Water had a lot of seaweed which made for not wanting to get in much but we walked to pool and jumped in to cool off. Umbrellas and chairs for rent - there is no set price so just negotiate. Overall, for a ship that was so new, the only new thing we noticed was the sky ride (which was fun). Need better shows and timing. This was probably our last Carnival cruise for a while. Have been enjoying Royal much better. Read Less
Sail Date July 2019
I commend the Cruise Director, entertainment staff and Playlist Productions on a wonderful experience. The Celestial Strings was by far the best production i've seen on any ship. This was quite a stunning performance and the team is ... Read More
I commend the Cruise Director, entertainment staff and Playlist Productions on a wonderful experience. The Celestial Strings was by far the best production i've seen on any ship. This was quite a stunning performance and the team is very talented. The Cruise Director Mike is so entertaining and has so much energy and really knows how to pump up the crowd and include everyone. He was EVERYWHERE ensuring fun! Our family loved him. The dining room staff was upbeat and they had a few really good dancers surprisingly. The food was average and I recommend ordering from the Grill. There were several dishes I had to send back, but overall we were satisfied. The salmon was amazing and the lobster was very good! The buffet could use some healthier options and wish it was open after long port stays when pizza or burgers were the only options....i love guy's burgers but really dont want to live off them for days. I would like more fruit and green options as well for breakfast. Would be nice to have more than one cook on omelette station. The bar service was great and so was the pool service. Rarely had to wait for drinks. They were really on top of it. I had a balcony room, 7223 and our cabin steward was Arnell. He was by far the best i've had on over 10 cruises. The room was spotless and we always had fresh pool and bath towels. We were so impressed. I tend to do my own things for excursions and rented a jeep in Grand turk. This was such a great option for us as we got to go offroad to a few "off the beaten places" and felt completely safe on this island. Love this island and the snorkling here is topnotch. We rented a van in Aruba with another family and again, this was a great way to see the island and go at our pace. We took taxi in LaRamona to the beach which was 25 mins away. There were many "sales" people every 2 minutes trying to sell stuff but the service for chairs/food was nice. The beach was clean but we were not impressed with this port and would not want to return. No areas to walk too and many people didnt feel safe as there have been many issues in the country for tourists recently. Curacao was beautiful and we taxi'd to Mambo beach in the afternoon and enjoyed walking the city for shopping in the morning. Read Less
Sail Date June 2019
This was our 10th cruise. 7th with carnival. For the most part, the ship was ok. They shortened the atrium to 3 floors so they could add more rooms. No more glass elevators. The funnel in the atrium is pretty cool. The elevators are a ... Read More
This was our 10th cruise. 7th with carnival. For the most part, the ship was ok. They shortened the atrium to 3 floors so they could add more rooms. No more glass elevators. The funnel in the atrium is pretty cool. The elevators are a pain. Even when you get used to them, they keep trying to stick everyone in the same elevator. Oh well... Lol. What I liked..... Our room steward was great. Always prompt, friendly and fun loving. There was one issue with the room that most people complained about, but more on that after. The ship always seemed clean and well kept. The food and drinks were good. The entertainment, especially, the musicians, we're great. There were many other good points that I haven't mentioned. Ok, now what I didn't like...... First and foremost was the casino. I'm not much of a gambler. That being said, it's the smallest casino I've ever seen on a cruise ship. The worst part is that the ENTIRE casino is smoking. It stinks terrible. The worst part is that you can't walk on the 4rh floor promenade without going thru it. So even if you just showered and changed your clothes, you're either gonna stink or have to go up to the 5th floor to get around it. Doesn't sound like that big of a deal until you want to go to one of the other venues near the casino and you have to keep going up and down to get to them. If you're a smoker, you won't care. If not, you won't like it. Bad idea Carnival. The doors on the balconies should have been sliding doors not regular doors. So not only do you have to listen to people slam their room doors but also their deck doors. Gets pretty irritating after a few days. The wait staff in the dining room did a good job but seemed confused at times. I always got my food so no big deal. Just thought I'd mention it. The lido market place seems like it doesn't have that great of a selection of foods. Less than before anyways. They have part of it open from 11:30pm-1:00am. (Midnight buffet) The selection is the same 5 things every night. Boring really fast. Pizza is always there 24 hours, but that isn't as good as years prior. Like most of the ship, the Serenity is at the highest deck of the ship with no pool, just hot tubs. Stupidest thing they ever could have done. All of these new ships are adding more and more rooms. They need to add more pools so you can actually get in one on a sea day. By the time you figure that out as a first time cruise, they already have your money. Lastly, whoever designed the theater should be fired. The seating is terrible. Tons of places you can't see half the show. Small, again because they keep adding more rooms. If you have to sit next to the bar towards the back, you can forget trying to hear the shows. Between the mixers running and the drunks talking, forget it. They like to get on stage and tell you to keep the chatter down, but do nothing about it when it happens. Anyway, your definitely getting less for your money now than you did 5 years ago, but that is with every cruise line. You are getting more of one thing. That's RUDE PEOPLE. You know them. They're everywhere. The only ones that matter. You want to slap reality into them but know that you can't. Oh wait, the one thing about the room that was bad. It seems that they are re-using they're sponges or rags to much while cleaning the bathroom . Always had that sour dirty rag smell. Many complained about that.... Like the title says, "I think it's time for a new vacation"!!! Read Less
Sail Date April 2019
We just returned from our Spring Break cruise on the Horizon. We wanted to try a Vista Class ship. So far, we have taken 8 cruises with Horizon. Below are the Cheers and Jeers: Cheers Had a Havana Suite. The added balcony room is a ... Read More
We just returned from our Spring Break cruise on the Horizon. We wanted to try a Vista Class ship. So far, we have taken 8 cruises with Horizon. Below are the Cheers and Jeers: Cheers Had a Havana Suite. The added balcony room is a treat. The room was very quiet. Exceptional service from the room steward. Got to see the Dr. Seuss Activity in action. The children were enjoying themselves. Shows were good. The singers apparently were rehearsing and we were treated to one song in the atrium (third floor on the steps). Could have listened to them sing all day. The app is nice. We always get good service from the agents when booking by phone. More efforts toward sustainability - pencil instead of a pen, fewer paper handouts each day, straws by request. Cake Buffet had a different, delicious selection each day. Internet connectivity is much better. All you trivia cheaters will love it. Jeers We ordered the Cheers pass knowing that at best, we would break-even. Never again! Carnival has cut staff and it is especially felt in this area. Wait staff rarely come around so we had to go to the ONE bar that was open on the Lido Deck on port days. That bar was two deep so the wait was considerable. For most bars, there was only one bartender even on sea days. Think carefully about ordering the Cheers Pass if you have not been on a cruise recently. It just isn't worth it. (We tip in cash with every drink that is served to us so it is not us, it is them). Carnival needs to revamp the drink menu. Same boring drinks and them seem to be more sugary sweet. We went to Guest Services immediately upon arriving because we wanted to send a gift to someone on another ship. There was one person to handle us lowly cubic-zirconia level members. Diamond and Platinum have their own line. The person that was being helped was not accepting whatever the guest service agent was explaining. I waited for 15 minutes before I asked them to summons another agent. By now, the line had grown to the elevators. I asked the Diamond agent if she could get someone else to help. No one was in her line. "Well, I will go ahead and help you," she said sarcastically. She wasn't pleased to do so. She gave us incorrect information. We ended up calling the 800# on the Carnival website. We found ourselves at guest services twice. Both times, went away feeling like we were at the DMV. They had the warmth of a TSA agent. Main Dining Room - No, we were not able to check-in for ATD on the app. Instead, we had to go to level 5 where we were rerouted to level 3. Why can't we just go to level 3 in the first place? We ate in the MDR on first night. Food/service was good. Again, getting a drink takes awhile. On Elegant Night, we went to the MDR again. This time, we were seated in a dark corridor by the kitchen door/kitchen elevator. It was so dark that it made it difficult to read the menu. We wanted to see the show, so we asked to be seated somewhere else. The waiter spoke to someone and came back and removed the silverware from the table for the other two no-shows and left us there. We didn't return to the MDR for the rest of the cruise. While we enjoyed the Havana Suite, the patio chairs are very uncomfortable. They are low to the ground and are appropriate for a preschooler. The short lounge chair has a back that does not adjust. It is too low to look at sea or to read. Whoever purchased that chair should have to sit in it for a week. TV channels are limited. There is one news channel: CBSN which doesn't cover much. From there, TCM, Food Network, HGTV, Travel Channel, Discovery, and a few cartoon channels. To make up from this cost-saving mistake, you get a selection of Pay Per View movie channels. Many are free but they are so bad that you cannot even watch half of it without turning it off. Liquid Lounge Layout - get to the shows early. The Horizon has more passengers but it does not have more room for the Liquid Lounge or Limelight Room. Do not select a seat with a free-standing chair close to the stage.The performers use platforms in this area which means that you will miss some of the performance. Elevators - the destination dispatch elevators increases the wait time. You have no idea where the elevator you have been assigned is at in the hoist way because there are no position indicators letting you know if the elevator is coming or is being held up at another floor. Most floors do not have TV screens showing which elevator has been summoned to which floor to allow you to get on should the door open. There is no longer a PreSale Agent on board stating staff cuts. Carnival really needs to staff this position! Part of enjoying this cruise is booking the next one while on board. Read Less
Sail Date March 2019
First the great. Embarkation was a breeze. We (my wife, daughter and her companion) arrived at our allotted time and we were on the ship within 10-15 minutes. It was the best embarkation experience of our 19 cruises. Great job on ... Read More
First the great. Embarkation was a breeze. We (my wife, daughter and her companion) arrived at our allotted time and we were on the ship within 10-15 minutes. It was the best embarkation experience of our 19 cruises. Great job on this! The food was also great! My wife and I were pleasantly surprised to find that this ship had such an array of dining selections and the quality of the food. The main dining room was our choice for 3 of the 8 nights, and all meals were terrific. We ate at the steakhouse twice and the Italian restaurant once, both were very good. Our daughter also ate at the Asian restaurant and loved it. For breakfast my wife and I ate in the dining all but one day and found it quiet and with wonderful service and food. The wait staff remembered our names after the first day. For lunches we experimented with Guys and the buffet. All very good. Our cabin (7305) was a Grand Suite. It was very nice. The balconies on these cabins are very narrow but still nice to have. The service from Agus was top notch. Now the not-so-great. We paid over $400 to get the Thermal Suite. If you are looking for peace and relaxation, do NOT get this. Passengers are rude, noisy, and do not care about anyone but themselves and the staff does nothing to stop it. We also got 5 spa treatments while on board. Most were very good, but the upsell effort was a little too aggressive. Finally, the worst experience we have ever had on a ship was getting off this one. We were supposed to have "expedited" privileges but it was a nightmare. We had our bags checked the night before and waited over 90 minutes to get them the next morning. We missed our flight and had to rebook at our cost. My advice, if you go on this shop and have a flight before 11:30 a.m., do not check your bags. Nobody could seem to help us...we were on our own. Everyone just shrugged their shoulders. I know this is a family ship in the "value" category, so we got what we signed up for. But we probably will not be going back to Carnival even if we are taking our daughter. It's too noisy, too much partying, and that disembarkation experience did it for us. I guess we have officially become old fogies. Read Less
Sail Date March 2019
This is not our first rodeo with Carnival. We keep telling ourselves that "it will get better." That is why we decided to book a spring break cruise on their newest and largest ship: the Horizon. Now we can honestly say that the ... Read More
This is not our first rodeo with Carnival. We keep telling ourselves that "it will get better." That is why we decided to book a spring break cruise on their newest and largest ship: the Horizon. Now we can honestly say that the bigger the ship, the worse the service and amenities get. I do have to say that with a ship of this size and about 4,500 fellow passengers, I thought we would have felt somewhat crowded, but honestly we did not. There was never an issue finding a chair by the pool, a wait for a table in the dining room, waiting for service at the bar, etc. The pools were not crowded and activities still felt intimate. The only time you realized how many people were actually sailing with you was when the deck parties happened. Carnival if known for FUN and they did not disappoint in this area. If you are unable to find something to do on a Carnival ship then you are NOT on a Carnival ship. The most memorable part of this cruise and what will probably keep making me come back to the brand is the FUN concept. Our cruise director on this sailing was Schwartz and he was AMAZING!!!! Carnival picked a winner when they brought him on board. Our room was your typical balcony stateroom. The only complaint I had with the room itself is that your key card is what turns on the power in the room. This is fine, but I was quick to realize that when I left the room, all power went out. Nothing could charge, including my phone, camera, etc. while I was gone because I took my key with me. The second complaint is that there is no power outlet next to the bed, but we made do. Ohhh... and the beds must have changed. They were not comfortable at all and you could feel the seam. I don't know if Carnival intended to skimp on the stateroom service, but they did skimp indeed. Granted, we did sleep in until 10 or 11 every day and maybe this is the reason, but our room was only serviced once a day if we were lucky. A few times, not at all. We had to call for towels and toilet paper. Also, I had to call room service for ice after 10:00pm and was charged. However, when our room WAS serviced, an outstanding job was done. Lets talk food... Your best bet is the "for fee" dining. We were only able to eat at the Italian place and the Sushi place because of availability, but neither disappointed. Actually, it was some of the best sushi I have ever had; anywhere. The Main dining room had the same outstanding service and the food was good and nothing was wrong with it, but it just wasn't memorable. I don't care for barbecue so my review of the Pig and Anchor wouldn't be a fair one. Both Guy's burgers and the Taco place are outstanding. If you are able to get a table for lunch for either Ji Ji's or the Italian place, do so. It's free. Some really great looking salads came from the Serinity pool deck for lunch too. Beware of the Lido Buffet for any meal. It is disgusting and there is no variety for any meal. What you have on day one will be what you have days two through eight. The only good item here is the made to order omelets in the morning that you have to wait a hour for because they have one crew member preparing them for 2,000 people. The pizza place is mediocre and you will stand I line here for approximately 30 minutes for 2 slices of pizza. Up to an hour after 11:00pm. Room service, although delicious, is a joke. Everything is ala carte. This can add up. Other lines charge you a flat rate which is acceptable, but Carnival has you reaching deep into your pockets if you don't wait in the hour line for those 2 slices of bland pizza. All of the shows were amazing. The even premiered a brand new show on our sailing and it was a treat. The layout of the auditorium, however, is that of a very poor design. Get there early to get a seat on the main floor, close to the stage, with no pillar. Pools were great. More whirlpools/hot tubs needed. Waterpark was a favorite with the kiddos. All other outdoor activities kept everyone busy during the day. Though my son was upset that they closed the basketball courts during dinner hours. No complaints with the kids clubs. Spa was wonderful. Shops could have carried a few more personal items and apparel. Elevators, though aggravating at first, made perfect sense after a few days. All in all it was a pretty good cruise. I think I like Carnivals smaller ships better. This big ship was, well, Forgettable in some ways. For me anyway. You may think different. Read Less
Sail Date March 2019
Not a fan of port of Miami to start. The parking garage for our terminal was full and we arrived at 11:30 am .we had to drive to another garage and finally found a spot on the very top deck, 3of the 4 elevators were broke . I can’t image ... Read More
Not a fan of port of Miami to start. The parking garage for our terminal was full and we arrived at 11:30 am .we had to drive to another garage and finally found a spot on the very top deck, 3of the 4 elevators were broke . I can’t image the frustration for those arriving later or those who were older folks with difficulties walking stairs and having to carry there luggage . I have sailed on many different cruise lines and this was a complete disappointment. Giving this a mid rating. The ship was pretty, the beds were comfortable. We stayed in a balcony room and it was so loud with all the ignorant people who opened and slammed there balacony and room doors all hours of the night . We complained nightly to the manager and heard from multiple people on the ship it was continuous on every floor. The only food that was good was the BBQ from pig and Anchor & Burgers from Guys Burger joint. However these were only open for specific times . The buffet food and dining room food was gross. Even the Deserts were gross except for the soft serve ice cream. I was also extremely disappointed in the wait staff on the ship , I have never seen such minimal wait staff across a cruise ship to assist with drinks . There was only 2 bartenders per bar, and 2 on the deck . I asked the waitress after standing in line for 30 minutes at the bar if she could get me a drink , The deck waitress refused to get us drinks bc we weren’t sitting in a chair , however after 45 minutes waiting in a chair they still didn’t make it over to take our drink order. When you have 3900+ people on a ship you would think they would allocate more to wait staff. We had to wait in line at the bar for 30-45 minutes to get a drink and they only serve you 1 at a time, which was frustrating due to the wait time to even get a drink. This didn’t matter if you were getting a soda or a alcoholic drink. The plus side was embarkation and debarment, smooth and quick less than 10minutes . The 2 comedians who performed were actually funny. We had 5 kids and The kids were disappointed in the camps and refused to go back. There was minimal entertainment. I won’t get back on a Carnival ship again. I saved for 2 years to bring my family on a cruise that cost over $5K and everyone was disappointed. Read Less
Sail Date March 2019
Not worth the money... over crowded deck, slow restaurant service, at full capacity shows, long wait lines. Day 1: room was not stocked with towels, hand soap or animal towel. Day 2: went to deck and placed towels on chairs while I took ... Read More
Not worth the money... over crowded deck, slow restaurant service, at full capacity shows, long wait lines. Day 1: room was not stocked with towels, hand soap or animal towel. Day 2: went to deck and placed towels on chairs while I took kids to the obstacle course on the next deck up and then down to the pool. Came back 30-40min later to a ticket stating the towels sat for too long unattended and I can find my belongings in a bag at the towel bar. At this time all the chairs in the sun were taken front, sides and back of the ship filled. The only spot available was in the shade with an obstructed view of the ocean. Day 2: night we placed our kids in camp ocean ages 7 and 8. Kids were super excited to go due to prior camp ocean experiences on other ships. We picked our kids up two hours later to 2 of 3 crying saying they never want to go back. They hated it, no games and/or arts and crafts. They made kids participate in scheduled activities. They did not provide alternative options. My daughter wanted to color instead of playing in their olympics and they told her no. They have a terrible child to teacher ratio. At one time I counted 28 kids to 3 adults. Sea day brunch and dinning took over an hour to get our food. Comedy shows were sold out every night. People started to line up an hour before hand. Terrible seating options. Seats are individual chair-no booths so there is limited seating. All in all it was not an enjoyable experience, not worth the money, our family will not be rebooking this shop again. Read Less
Sail Date March 2019
We are platinum members on NCL. We thought we would give Carnival a try. Embarkation was a breeze! From cruise port door to lunch in less than 45 minutes. Great job on that. Our spa balcony stateroom was lovely, nice colors, plenty of ... Read More
We are platinum members on NCL. We thought we would give Carnival a try. Embarkation was a breeze! From cruise port door to lunch in less than 45 minutes. Great job on that. Our spa balcony stateroom was lovely, nice colors, plenty of space, comfortable. Our cabin Steward, Alfredo was top notch, friendly, always around and just a very nice young man. We thank him for being so attentive. Most common areas are ok to look at nothing that elegant or fabulous. People go crazy over the elevators but we found it very efficient, our cabin was on the top of the ship, we had no trouble with the elevators. The thing that made this cruise was the Cruise Director, Schwartz! He was really terrific and made the events quite fun. There were so many things we enjoyed in the area of entertainment, this is another thing Carnival does really well. The movies on the deck were quite enjoyable as well. Nice touch offering blankets! We enjoy the spa on any of the ships we have been on so we booked the spa balcony. The first day the staff was oh so nice after that wow they got crankier and crankier. The spa itself is very disappointing, the thermal pool is pretty tiny and can't fit more than 6 people. They do have the wondrous stone loungers but if you are not able to get one, well there's no place for your to relax and you have to leave if you have done the steam and sauna etc. The locker room was adequate. We booked the Italian restaurant and the Steak House for specialty dining, but also went to Pig and Anchor one night. The Italian restaurant was terrible. Food was cold and quite underdone, we left most of it, the Steak House served a great meal and is worth the cost. Pig and Anchor...oh my! Lunch there was pretty awful as well. Does Guy Fieri follow up on his namesake? If he did he would find out that this place is butchering his name, the food was barely edible. Most of it tasted like reheated frozen food. So that left the main dining room and buffet, both served pretty miserable foods any time we tried dinner there. Breakfast was ok, not much on flavor or variety. Trying to get an omelette at the buffet was a long long wait. The Gelato at lunch time was delicious! Cakes we pretty and mostly not very tasty. I will give good words to the Pizza place, Blue Iguana and the Guy's Burger place, all three served pretty good foods. We are still reeling from some stomach ailment we got on board, not sure what it was. The adult area, Serenity was nice but getting a chair is virtually impossible unless you go up at 6 am. Wow! It was always hard to find a place to sit, you end up milling around until you stalk someone leaving. Perhaps Carnival can convert this area or part of it to a limited access pay for area with guaranteed seating. I'd pay for that! Casino was smoky and pretty smelly, we stopped in for a brief few minutes once or twice. Getting off the ship and back on at the ports was also very easy and quick, I give Carnival great praise for people moving overall. We did our own excursions so I can't speak for ship excursions. We went to Bohio Dive Resort in Grand Turk, walked all around San Juan and had dinner at Vaca Brava, went to the Marriot St. Kitts on a day pass, and the most fun excursion was Billy Bones Cigarette Boat All Day Excursion, it included snorkeling, beaching, lunch, airport beach and more swimming/snorkeling. Lots of fun! There are a lot of things this ship does well, there are things that this ship does not do well. If a nice dining experience is important to you, I would not recommend this ship. I can't speak for all Carnival ships just this one. Overall, I give high praise to Embarkation and Debarkation, Cabins, Cruise Director, Room Steward, Steak House and Casual Lunch at Pizzeria, Blue Iguana and Guy's Burger. We unfortunately will not try another Carnival Cruise. Read Less
Sail Date February 2019
Embarkation flowed well Only issue was our new, unopened bottles of SMART water was confiscated by Security for the reason they said "you can't have plastic bottles on the ship." However, you can purchase plastic bottles ... Read More
Embarkation flowed well Only issue was our new, unopened bottles of SMART water was confiscated by Security for the reason they said "you can't have plastic bottles on the ship." However, you can purchase plastic bottles of water on the ship, and you can bring them on in the ports, and there are plastic recycle bins on the ship so apparently you can have plastic bottles on there. So, terrible reason Carnival; come up with something more honest. Also, if you can't have plastic bottles on the ship then 3/4 of my toiletries should have been confiscated too. I think they wanted our SMART water for personal use. Another confiscation was my travel iron "they" said for safety reasons. When you pull your room card out of the wall socket it shuts down all electricity in the room. So what is the safety issue? The curling irons and hot rollers don't get confiscated even though they use the same electrical outlet as the iron. Don't try to be pro wrinkle free; you have to go join the masses waiting to use the iron if you want to look nice on formal night (go early; you'll still be in a line) Once on the ship our room wasn't ready so we went to the Marketplace (buffet) and chilled. I liked the addition of the bar tables in addition to dining tables. Our room on the Spa Deck was really nice and looked just like the website photos. I did not like this ship! All through the ship you can see Carnival $ cutbacks. This ship is computer controlled everything. Hopefully, there is a backup plan for computer crashes and computer dumps. Compared to other Carnival ships the decor is boring, the clubs are boring, the biggest disappointment was the Atrium; so boring. Showtime is no longer like Broadway shows or broken up by other acts. Every night was the same group of young people singing. That was it, just singing all the way through the show. The club was unimpressive, while the group was singing "they" would digitally display these unfavorable backdrops. The midnight buffet is the same food as the dinner buffet; no longer the extravaganza display of food and talents, ice sculptures, etc. Another huge noticeable cutback by Carnival. The mercantile store was replaced by a Victoria's Secret store. So be prepared and bring enough sunscreen, headache pills, women necessities, etc. We ate our meals in the dining room for food quality reasons, but beware, there are extra charges for food in the dining room. The pool games were boring; not like the pool games of the past. Even the men's hairy chest contest is not played the same. The casino is a designated smoking area so it ALWAYS reeked of nasty, stale, gross, cigarette smoke. The second hand smoke in it will kill you -- take a mask with you to wear in it. We liked the ports, did an excursion in each of them which were all good, milled around the tourist shopping areas and felt safe. Enjoyed the outdoor movies under the stars. Don't stand in line for popcorn; the popcorn is stale and cold and hard to eat. Cruises of the past you weren't moneyed to death by Carnival for everything; now you are and on top of the pricey cruise price that you would think would cover more than it does, get ready to pay out a whole lot more. I suggest you watch the daily Fun Times for all the dining places available and take advantage of them. The only thing I found on the ship worth the money were the specialty donuts at Java Blue. I spent our whole 8 days reflecting on cruises of the past and comparing it to this one. So disappointing in so many areas. You can definitely tell where the $ cutbacks are. I actually felt bad for all the new cruisers and the young people for they don't know what they are missing. Read Less
Sail Date February 2019
Good food generally. Decent service. Staff friendly and attentive. Fun slides and sky ride bike. Way too many people to enjoy though. Carnival is the problem like all money hungry large corporations. They cheap out on everything taking ... Read More
Good food generally. Decent service. Staff friendly and attentive. Fun slides and sky ride bike. Way too many people to enjoy though. Carnival is the problem like all money hungry large corporations. They cheap out on everything taking away from what would otherwise be a pleasant experience. Cheers program won’t let you order more than one drink at a time, treating you like an infant or a crook when you want to order two glasses of wine at a time for you and your spouse without two keycards; you will have to wait 15 mins before being permitted to get the second one. $38 American per person for steak restaurant is termed a “nominal fee” after spending some $7k usd (by the time it’s all accounted for) for the trip already. Ports are mostly industrial wastelands forcing you to pay out ridiculous charges for shore excursions. Also bring earplugs: between doors slamming, balcony door whining and clicking all night because of wind and kids running late at night you have to have the drinks program to sleep. Way too many people and not enough chairs. Way too small pools. But again. Nice new ship. Nice staff. Read Less
Sail Date December 2018
Chose this cruise because of the ports of call from Miami - Grand Turk, La Romana, Curacao and Aruba. Also because it was their newest and biggest ship. After being on 4 other Carnival cruises I have to say that I like this ship the ... Read More
Chose this cruise because of the ports of call from Miami - Grand Turk, La Romana, Curacao and Aruba. Also because it was their newest and biggest ship. After being on 4 other Carnival cruises I have to say that I like this ship the least. The layout was just poorly designed. Basketball court directly above two restaurants (and yes it's noisy and loud). Given the size of the ship and the number of passengers everything is WAY too small (gym, pools, show theater, fun shops). The rooms were nice and the most of the service personnel were friendly. However, I would have to say that most of the bartenders that I encountered were pretty rude and unfriendly. Also, there are just not enough decks to sunbath. If you don't get up at 6:15 in the morning to reserve seats you're going to be out of luck. The atriums are very small compared to the other ships and it's more difficult to get around as many of the areas of the ship are tucked away almost secret areas. What they don't tell you is that you can eat free at many of the restaurants (Guy's BBQ, Italian place and Chinese Place) during lunch. However, you have to pay to eat there at dinner. The cruise director (Mike) was good at his job. The shows ranged from mediocre to just horrible. For the most part the food was very good everywhere on the boat. The one exception is the the fish which no one in our large group liked. It's as if it wasn't cooked all the way. We were thrilled to be on the first ever New Year's cruise on the ship but my next cruise will be on a different boat. Read Less
Sail Date December 2018
Being a new boat we thought would be great. Was ok but very average Food was ok at best and service very slow. Worst part was the excursions Very rushed once you get their . Almost penalized once tour operator finds out you ... Read More
Being a new boat we thought would be great. Was ok but very average Food was ok at best and service very slow. Worst part was the excursions Very rushed once you get their . Almost penalized once tour operator finds out you paid via cruise line Better off to book online and tip.you will get treated way better and enjoy your stay more. Good luck trying to discuss your experience with carnival if bad. Not very good customer service on the boat. The kids play area and drop off center was a judge hit with our 8 year old I must add. The people were great there. House keeping was also perfect. Mostly manager people were not good. If you plan to be on a budget it's not a bad cruise if you plan to just lay on a chair and do walking on the shore trips. If your looking for more there is definatly better cruise lines Read Less
Sail Date November 2018
I choose this cruise because of the sky ride. My grandsons really wanted to try it. Personally I was disappointed in the cruise. The casino was modern and clean I won at casino and that was nice. The entire ship staff seemed very ... Read More
I choose this cruise because of the sky ride. My grandsons really wanted to try it. Personally I was disappointed in the cruise. The casino was modern and clean I won at casino and that was nice. The entire ship staff seemed very unhappy. Very few of them spoke or even said Good morning. The FOOD in the dining room was always cold and the buffet did not look appetizing.FOOD TERRIBLE . Jiji restaurant was very good The food was fresh and truly tasty. The staff at that restaurant was great . They smiled and explained everything to us. Mr Gordon was very nice and accommodating. The dinner crew was very attentive. Freda was bubbly and very friendly. Our room steward was more interested in getting done quickly. Yes our room was made up but my daughter room directly across from mine never got clean towels and we had ask to put her bunk down & up . Even though he was given instructions. We are Platium cruisers with Carnival and this ship is not what we expected. We will not be back!!! Read Less
Sail Date October 2018
I choose the cruise line because we love carnival and we have also cruise with them. I took this cruise on the Horizon for my 50th birthday and boy was I surprise this was the worst cruise I have every had on carnival ever taking. The most ... Read More
I choose the cruise line because we love carnival and we have also cruise with them. I took this cruise on the Horizon for my 50th birthday and boy was I surprise this was the worst cruise I have every had on carnival ever taking. The most of the service we receive on the ship was horrible most of the wait staff had no clue of what they were doing bring you the wrong food and forgetting it just not bringing you your drinks at the sea day breakfast and when you ask some of the questions they did know how to redirect you to the right person or even no how to speak to you in nice way. Now don't get me wrong there still so.e good part my dining room server in the Reflection dining room was excellent but the night we went to the Steakhouse 555 was the worst experience I have ever had the waitress was horrible just she acted like she did want to service as at all and it show in how she played the food and how long she took helping us and she never once ask if you could refill the drinks we had not did she ever refill them and she send other server's to the table and never came back but once to check on us the whole experience was horrible. We were seated at 745pm and did leave until after10pm it took 20 min before she even came and took the drink order and 15min before drinks came 20min before she took the food order 35 min before we got the food all with rudest. And all they ask if we where celebrities anything special and my sister told them my birthday and guest what no one ever acknowledge my birthday at all and yes we complain and nothing has happen yes we only paid for two meal out of the four but really it waking about the money it's about the services and if it wasn't for the fun squad and it being my sister first cruise I would have to a flight home early. So with all of that I think the ship and carnival has a lot of thing that needs to be look at in some of the personal and by the way we spoke to a number of the guest on the ship including some people sitting next to us at dinner that was having the same problem in different areas of the ship and they was of all races. They some work to do on this ship all and we also had the best room steward ever so there was some good but a lot of bad.....Sorry carnival I love you but this ship any other new ship that come out I will wait until for 2 year before go on new one again look like older ships for us... Read Less
Sail Date October 2018
I was on the Carnival Horizon Sept 30, 2018 out of Miami with my daughter, son in law, husband and our 18 month old granddaughter. The first thing I would say is to download the Carnival Hub app for free before you go. It won’t do ... Read More
I was on the Carnival Horizon Sept 30, 2018 out of Miami with my daughter, son in law, husband and our 18 month old granddaughter. The first thing I would say is to download the Carnival Hub app for free before you go. It won’t do anything until you get on board, but once you are on board it does EVERYTHING. For $5 per person for the entire voyage you can text your travel companions. We used the heck out of this! Thank goodness the days of families using walkie talkies is over! The app performed almost perfectly, and you don’t need to purchase an onboard internet plan. You just have it ready to go, click on “I’m on board ” and you can chat, make your dinner reservations, get some of the menus, (not all!) find out what’s going on and which restaurants are open. Honestly, you’re going to love it. You put your phone in Airplane mode, and use the ship’s wifi for free. No cell phone bill! The food is definitely better! Everything we had was good, some excellent, and the Chef’s Table was life changing! That being said, the choices were down. Some nights there was only a choice of two entrees. But all the specialty restaurants were reasonably priced and the food and service were both excellent. How much do you drink? We don’t drink much, as we are old and alcohol interferes with our various medications. But most drinks were $10.95. If you are a drinker, and think you will do 5 or more drinks a day, get the “Cheers” program. It’s like $50 per person per day (buy it ahead of time to save a few bucks!) They call it “unlimited” but my understanding is that it’s actually 15 drinks a day...at 11 a drink, it can pay you to get this. You can also get free sodas and specialty coffees with this program. Embarkation was the usual madhouse, but honestly we made it thru in pretty much record time. The longest delay was at security, as would be expected. But since we had done everything online ahead of time, our Sail and Sign cards were waiting for us when we went to our cabin. Of course, finding a spot for lunch on the Lido Deck was pretty rough, but cleared out as cabins became available. About getting there: Flying from Denver, we had to go a day early and spend the night in a hotel in Miami. We could have done an airport hotel, but chose a downtown one instead for some ambiance. Good decision. Went to a Greek restaurant a couple of blocks from the hotel, and it was reasonable and wonderful! If you are traveling with children and don’t want to schlep a car seat with you, you can book a shuttle and tell them you need a car seat. We did this, and it cost us about $50 to get 4 adults and one baby from the airport to our hotel. The hotel had a free breakfast the next morning, and the free Trolley stop was literally across the street. It runs every 20 minutes, including Sundays. We took it to the Port, and it let us off directly across the street from the ship! So I think the cost evened out! And of course, no car seat needed on the Trolley. On the return, we booked transfers thru Carnival, and the cost was about the same. On busses in Miami you don’t need a car seat, but you DO in taxis, and most taxis don’t have them. So be careful. About the cabin: It felt smaller. Everything on this huge ship felt small! The shops are tiny, without much selection. Had to buy Tylenol for the baby. They had it. $17. The balcony felt smaller, and it just seems like they have stolen every inch possible to put in cabins and crowd in more people. They did have a decent hair dryer in the cabin. 1200 watts but an improvement from other ships. Our cabin steward was great! The first day they ask if you want your cabin made up in the morning, in the evening, or both. And they ask you to sign for this decision. You can always call and ask for an extra make up, but once a day was fine for us. They still came in at night and left the towel animals! The elevators are a bit strange! There are no buttons inside. You have to select the floor you want from an outside keypad that will then tell you which elevator to get on. No changing your mind because the only buttons inside are to keep the doors open or to close them. At least kids can’t get in them and push all the buttons! It seemed to work OK, but sometimes your elevator was full, so you had to let it go, and then select and wait again. People grew frustrated with the process and just got on any elevator going their general direction. I suggest the stairs whenever possible. About dining: We were not able to secure “early” dining, in spite of booking 6 months ahead of time, and I have a diagnosed medical condition that means I can’t eat after 6:30pm. We only used the “your time dining” once, and it was fine. It looked to me like you could probably get a table any time you wanted one. We only ate in the dining room one time, on the first formal night because they were having lobster, which I love. Even then, there were plenty of open tables so I’m sure anyone who wanted to could get a place. It’s just a hassle and I don’t like the uncertainty and having to make a reservation every night. Guy’s burgers are free and absolutely excellent. There is always a huge line, but it moves quickly. There are actually two lines, one from inside the “Marketplace,” the Lido deck buffet, and one from outside, by the pool. The pool line is always significantly shorter, if you’re in a hurry! The “toppings bar” includes sauteed mushrooms, caramelized onions, and tons of bacon. If you want a salad, go up on the Serenity deck. The salads there are worth the trip. The salad bar on the Lido deck is pretty unexciting. Guy’s Pig and Anchor was pretty good. We lived for 14 years in Texas and are picky about BBQ. This was not the best we’ve ever had (Corkscrew BBQ in Spring, Texas, north of Houston!) But it was pretty darned good! The sides were $2 each, and the mac and cheese was a favorite of all the adults, and the 18 month old. The Broccoli Salad was also an adult favorite. We got a an entire rack of ribs with cornbread and roasted seasoned corn on the cob for $12. The “La Cocina de Capitan” is upscale italian. It’s a prix fixe $15 each, and all of it was excellent. The shrimp was the best, and my dessert of a sort of apple galette with ice cream was outstanding. My daughter and her husband did the 4 hour Chef’s Table and it was 14 courses and they basically said it was just an incredible experience. However, you have to be a “Foodie.” I’m not. Just be sure to peruse sample menus before you try to book this experience at $95 per person. They loved it, but they do this type of thing often! They limit to 14/16 guests, and they said that everyone else had done it before on other ships, so it obviously attracts repeat customers. Shore excursions: Once again, these really depend on what you want. I’ve been on dozens of these, and I’ve never had a “bad” one, but I do my research. We booked a beach day on Jamaica, and I read all the reviews that said it was a “boring” excursion. Well, that’s exactly what we wanted! We wanted a small group, and a private beach to spend a few hours with the baby. Most people recommended that we not buy the version that included lunch, and we figured that we really didn’t need it, we would just do a big breakfast and then a late lunch on the ship. Baby wouldn’t eat most of it anyway. The guy cooking the lunch said we could purchase individual items if we wanted. We bought a huge plate of french fries for $5, and then the baby fell asleep and we ended up only eating a couple. They did sell cokes and a cup of ice for $3. I would recommend that you buy the $1.25 bottles of water they sell on the ship as you are disembarking. We booked the turtle farm on Grand Cayman, and it was great! Baby was a bit too young for most of it, but they had a great pool with a water slide and she had a 45 minute swim that wore her out. They also have a lagoon you can snorkel in (equipment is free!) and that would have been fun for older kids. Baby enjoyed the bird aviary and seeing the just hatched baby turtles. We did not try the restaurant. They have a large bathroom and changing area, if you don’t want to go home in a wet swimsuit. Daughter and husband did a 2 tank dive, and said it was awesome! Once again, do your research and read the reviews and see what’s important to you. There were only 8 in their group and they had a fantastic time! On Cozumel we just got off the ship and walked around the shopping area, which is very clean, and pretty reasonably priced. The farther you go in, the cheaper the prices! First place we looked at dresses for the granddaughter they were $28 each. A few doors down, $15. And they will bargain. Not a lot, but definitely some in the smaller shops. Bring some cash as there is a great little snow cone place for $5 and trust me you are going to want one! There’s a nice little coffee shop too, but it was too hot for coffee for me! Entertainment: OK, we had a baby. We did everyone a favor and avoided the shows. But the musicians in the lounges were absolutely amazing! If you like music, you can definitely find a place to hang out that you will totally enjoy! We got an e-mail 24 hours before departure telling us that the sky ride was broken and would not be fixed during our cruise. VERY disappointed because this was a major reason for booking this ship! And 24 hours before we left! No time to do anything about it. No offer of any extra perks to make up for it either... OK, bad things, or things I would change: You can’t get all the menus, all the time, on the app. You just have to walk around the Lido deck and see what appeals to you. There is a very underutilized pasta bar every day from 12 noon to 2:30pm in the “La Cocina de Capitan” for free. They used to have menus on the TV. Nope. It’s on the app now. Used to show you where the ship was on the TV. Nope. Gone. My geography is not that good, and I miss it. There was something wrong with the air conditioning for the first half of the cruise. They fixed it when we were in Cozumel. The hallways were sweltering. And we were on deck 9 and there was a leak coming from somewhere and when we went to take the stairs to the Lido Deck, we had water drip on us. It’s a new ship. Less than 6 months old. Come on. The “skyride” was broken. See above. It’s a new ship. They sent us an e-mail 24 hours before embarkation, asking us to come an hour later than our assigned time. We couldn’t really do that, as we had plans and transportation arranged. It was just bad form and I’m pretty sure most people ignored it. The staff is as overworked as ever, and they look so tired all the time, I just feel sorry for them. There is only one coffee place, on deck 5. Everyone is eating on deck 10...They should have a coffee bar on the Lido deck. They do on other ships. Not this one. The only free beverages are water and tea. They have “juice” in the mornings, but it tasted like Tang. It was definitely not real juice. At lunch and dinner they add lemonade. And it runs out. And so do the cups. Should not happen. We saw a “manager” give a busboy a dressing down. In public. In front of guests. Unacceptable behavior. The rate of super obesity on this ship was frightening. On walks around we started counting the number of people we saw who were NOT morbidly obese or super obese. Usually only 3 to 5, if you did not count children or staff members. It’s distressing because the aisles are constantly blocked with scooters and walkers. Don’t try to get somewhere quickly. Soundproofing of cabins leaves a lot to be desired. Slamming doors woke us up constantly, as we had a balcony cabin between two sets of smokers. So at 4:00am they were out smoking on the balcony, and SLAMMED the doors when they went in. And you hear the drunks and/or kids screaming as they walk down the hallway. Because we were just under the Lido deck, I think we got some extra noise from what sounded like carts being moved. Loved the location of our cabin, but not the noise. I called guest services several times. Never once got them to answer the phone. Lines there were also very long! Had a problem with our in-room safe, but my husband snagged our room steward at 07:30 am and a nice lady was there to get it open for us within 10 minutes. Calls to guest services went unanswered, with a recording that kept telling us how important our call was…. Bottom line, would I do Carnival again? Probably not, although I will cruise again! I think that all the things we used to like are gone now, and we will probably try NCL or Royal Caribbean. Read Less
Sail Date September 2018
The cruise was chosen because of the skyride. Of course, the night before the cruise, a email was sent stating the ride was down. The staff was inexperienced and unformed. The food was good, but the same for lunch and dinner on the lido ... Read More
The cruise was chosen because of the skyride. Of course, the night before the cruise, a email was sent stating the ride was down. The staff was inexperienced and unformed. The food was good, but the same for lunch and dinner on the lido deck. Not a large variety to choose from and shut down time in between breakfast, lunch and dinner. Most popular food venues were expensive. Entertainment was good, but the venue was too small to accommodate the large amount of people. Long lines were often the sight prior to a show. The dining room experience was somewhat difficult. Singing in for dinner on one floor, and eating on another. The staff was pleasant, but never had a chance to get to know them because of unassigned table settings and locations. My room steward was excellent, very nice and polite. The ports were great and the weather was beautiful. Read Less
Sail Date September 2018
I chose this cruise with the thought of how wonderful it would be to sail on a new cruise ship. This was not my first cruise and I can say I was not that impressed. The hot tubs were filled with kids and no parents, soon became a kiddie ... Read More
I chose this cruise with the thought of how wonderful it would be to sail on a new cruise ship. This was not my first cruise and I can say I was not that impressed. The hot tubs were filled with kids and no parents, soon became a kiddie pool with kids sitting on steps and diving in splashing around, went in with shoes on, complained to a staff member and nothing was done. Bathrooms were far and few between, had to travel quite a bit to find one, they were not that clean either. Not impressed with the Cruise Director, barely saw him or heard him, except for the two times he was dancing on the bar and at the sail away party. Buffets were not impressive, and "the fun ship" always had a lot more things going on, especially on the lido deck, they used to have ice sculptures and midnight buffets on the deck itself. Didn't think it was appropriate to pay to watch a movie or thrill ride in the 2 new theaters, and one reason that really made me want to take this ship was the sky ride that was not working. Embarkation and disembarkation was very good and moved quickly. The Meridian Main Dining Room was great, wait staff great as well as the food. Read Less
Sail Date September 2018
As a first time cruiser on Carnival(been on Norweigan, Royal Caribbean and Celebrity), i wasn't sure what to expect but I was a bit nervous going on the ship after the reviews I read. I will break the review into pros and cons. With ... Read More
As a first time cruiser on Carnival(been on Norweigan, Royal Caribbean and Celebrity), i wasn't sure what to expect but I was a bit nervous going on the ship after the reviews I read. I will break the review into pros and cons. With that being said, I think I am done with Carnival for the reasons I will list below. Pros 1. Nice ship- ship is a nice big ship with a modern look. Nice looking pools, water park, and decks are all in good shape. 2. Entertainment- shows were excellent and comedians were pretty good as well. The entertainment staff was some of the best in the industry and Cruise Director, Ryan Rhodes, was sensational. 3. Food- good food every day but not the same as other ships. Pig and anchor is a cant miss for lunch. 4. Stewards- our steward, windu, was great and despite leaving our tiny cabin for 4 a mess, windu made a room presentable with a smile everyday. Cons 1. People- I do not consider myself super classy or high end however the type of cruisers on this ship were as low class as you could get on a cruise. The type of attitude, dirty looks, yelling and screaming, and overall ghetto attitude was not my cup of tea. 2. Numbers- way , way, way too many people on the ship. Ship was big but not 5000 people big. Could barely get into the pool which were tiny, even compared to other ships. Anywhere you went it was super busy. Lines for food, shows, clubs and everything... 3. Getting off the ship- was supposed to be in the early departure however left an hour later. 4. Nothing for free- the only thing carnival gives you is the free space in bingo. Didn't take the booze program which applies to everyone in the cabin, even if they dont drink, so I got my own booze. Super sugary with little booze. Bartenders were not super friendly either maybe due to the droves a people. An absolute fortune. Specialty restaurants were good but why pay so much when the cruise itself was a small fortune. Paid 160 bucks for 5 people at hibachi. I would rate Norwegian better due to the options they give you and Royal Caribbean is miles apart from Carnival. Read Less
Sail Date August 2018
Carnival Horizon Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 3.5
Entertainment 4.0 3.8
Public Rooms 4.0 3.8
Fitness Recreation 4.0 3.8
Family 5.0 3.8
Shore Excursion 3.5 3.7
Enrichment 1.0 3.4
Service 4.0 3.9
Value For Money 5.0 3.5

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