Sail Date: July 2019
I have cruised on Carnival a few times before. We left out of Miami after staying at the Hilton Cabana Miami Beach, which I would not recommend. We had Faster to the Fun, which is always worth it. Got on the boat in a breeze. Rooms ... Read More
I have cruised on Carnival a few times before. We left out of Miami after staying at the Hilton Cabana Miami Beach, which I would not recommend. We had Faster to the Fun, which is always worth it. Got on the boat in a breeze. Rooms were ready around 1:30pm. I felt like the rooms were bigger than those in the past. The lights confused us - your sign and sail must be in the holder for the power and lights to work. This also caused issues with charging - when there is no card or lights, no phones, etc. are charging. Seating was limited upon arrival at the Lido deck until rooms were available, but able to grab a table and have some buffet food for lunch. Our boys got pizza. Dinner was in the dining room, where our head waiter was not the most friendly of people, but they got the job done. Paid extra for the surf and turf, which in my opinion, was not worth it. Day two - day at sea. Did the brunch in the Meridian dining room, very good. Little one had the skillet cake, older the steak and eggs, hubby the French toast, which he ordered again. All very good. Very fun, so much for the boys to do. My oldest tried to do the Sea Ride, but the wait was an hour, so he passed. The boys did the water slides, pool, all the activities like golf, soccer, ping pong, etc. Dinner was in the Italian restaurant. It was good, but not the best I’ve ever had. Lunch was with the hubby at the sushi restaurant, which I highly recommend. It was so good. Day three - Jamaica. Did the bobsled excursion. The line was very long, like at least an hour for my kids and husband before they got on the sleds. Once they did it was very fun. The changing stations were not the best, so wear your suit under your clothes. Dinner was in the main dining, decent food. Day three - Grand Cayman. Did the turtle excursion. The bus we got on was hot and overcrowded, which is not unusual for these excursions, but one family went rogue and we were stuck on the bus waiting for them forever, sweating to death. Got to the turtle place, and it was pretty cool, but the heat was pretty unbearable. Their pool and slide were amazing! Had a decent lunch in their little restaurant. Took a public bus back to avoid the hot bus again, which was quite the adventure. But we arrived faster than the tour bus, which was good. Had dinner at the Teppanyaki place, which was so good. I highly recommend if you are lucky enough to get a reservation. The service was great and so was the good! Day four - Cozumel. Due to a late excursion to Passion Island were able to have a lazy breakfast at the Meridian. Good omelette, just a bit small. The excursion was ok. It was a 40 minute boat ride to the island, but they then make you wait in line to take yet another picture (which judging by the crowd, everyone was hot and over pictures at that point and just wanted to do their own thing). You then walk over to a meeting point where they tell you all about the island while the sweat trails down your back, and then they spend several minutes talking about tipping. The water was nice, we floated in it for quite some time. The open bar is not worth it, we ended up buying a couple of drinks from the cash bar to avoid warm well liquor. The buffet was meh, most food being out, they ran out of plates, and at the end, I found a hair in my food. When it was time to go back, we literally sat in the blazing sun for 20 minutes while they talked about tipping them. Enough. It’s hot. We had dinner at Guy’s Pig and Anchor. OMG. So amazing. Hubs had the prime rib which was delicious, I had pulled pork, my oldest had the ribs. All were so good. I would have eaten there every day for lunch had I known!!! Day five - Day at sea. Pools, basketball, sportsing, all the fun. Lunch was at the taco/burrito place which was ok. Dinner was at the steakhouse, Farenheit 555, on the boat. It was amazing. The only complaint was that they told us our oldest had to wear pants (which we bought but he forgot to pack), so we spent $65 on pants for him. When we got to the restaurant there was a family there that was wearing shirts with swear words on them, sweat pants, backwards baseball hats, half shirts and jeans, I could not believe that we were told our son could not wear his nice Gap khaki shorts, but this is ok with dress code, When I brought this to the restaurant’s attention, their comment was we just require pants. When I questioned if he wore his pajama pants, would that have been ok, they stated they just require pants. At the end of the day, they took care of us and we felt fully compensated but not sure that the requirement of pants is truly the requirement. We went to some comedy shows, did some trivia (I came in 3rd place for Mean Girls trivia), had a ton of pool time. I will say, this cruise had the most people I have ever cruised with, but with the use of space on the Horizon you would never know. With the exception of the embarkation day, there were no lines for food or issues with seating. You could actually use the pools and get a chair, and there were no issues with people. The restaurant food far surpasses the dining room and was a pleasant surprise. I loved the Horizon and would go back in a heartbeat!! Read Less
Sail Date: June 2019
We just got back today! This was a family cruise for my husband and I and our 2 kids, ages 10 and 9, and my Mom. I absolutely loved it, loved all the activities on board, found my happy place on the 2nd level shaded area by the pool (must ... Read More
We just got back today! This was a family cruise for my husband and I and our 2 kids, ages 10 and 9, and my Mom. I absolutely loved it, loved all the activities on board, found my happy place on the 2nd level shaded area by the pool (must reserve your spots early with towels) they go fast! The bingo was fun, enjoyed the comedy shows, laughed my head off at the hairy chest competition by the pool, kids had fun on all the kid friendly game area including mini golf, my son was obsessed with billiard soccer, loved the chocolate extravaganza, my mom won $80 in the casino, the excursions we went on were amazing!!! Curacao has fantastic snorkeling, La Romana had a blast zip lining into a pool at Bavarian Adventure Park, fantastic!! We had a tour guide going to Aruba’s Eagle beach that was over the top funny, entertaining and passionate about Aruba: Albert Washington! Loved the ride to the beach because of Albert! Learned so much about this happy place!! The 2 guys that kept our cabins pristine: Midhun and Liberado, thanks for all your hard work to give us the best vacation ever! We loved our cabin!! #8386, of course the food was amazing! Nobody does it like Carnival! Xo Read Less
Sail Date: June 2019
Wide variety of activities and plenty of room to spread out. We loved the Playlist Productions shows - especially Soulbound and Celestial Strings. Only complaint was that the comedy club was too small. We still got in to see some good ... Read More
Wide variety of activities and plenty of room to spread out. We loved the Playlist Productions shows - especially Soulbound and Celestial Strings. Only complaint was that the comedy club was too small. We still got in to see some good shows but that was the only area with large waits. Sky bike was fun. Excellent food service. We had early seating and it was fast and efficient. Some of the dishes were fantastic. All were good. Dining room breakfast service was also fast . We had our own hot buffet in the family harbor area - great for the kids and for excursion days. Staff and activities in the kids clubs were great. Jane made sure that the kids in Circle C made friends and had fun. We are used to smart elevators but many are not - some posted instructions would be helpful for those that have not used them. Many people did not understand that they had to push once for each person and then were frustrated when their group could not fit on. Unnecessary frustration. Ports - DR - we stayed on the boat as did many others. The rest of the ports were great. Aruba- nice tour and mini sub ride, Grand Turk - went to the beach next to the ship, Curacao - walked to town and shops. We always have fun on Carnival. Read Less
Sail Date: June 2019
Our first cruise experience ever was the Carnival Fascination some 15+ years ago. We have a very nice time but with the caveat that the Carnival brand was a younger person's party cruise and we were ready for something a bit more ... Read More
Our first cruise experience ever was the Carnival Fascination some 15+ years ago. We have a very nice time but with the caveat that the Carnival brand was a younger person's party cruise and we were ready for something a bit more sophisticated. Since then, we have done multiple trips on Disney, NCL and RC. After watching a promo video on the new Carnival Horizon ship, we decided to give Carnival another try. Three days into our eight day trip and I expressed to my wife how pleasantly surprised I was at the experience. I was actually borderline impressed and that says a lot from someone like me. The food onboard was outstanding. We noticed that in comparison to our last Disney cruise experience where Disney appeared to be ratcheting down their food quality and experience, Carnival has totally upped their game. Don't get me wrong - cruise ship food is just that, cruise ship food. But on a scale of 1 - 10, Carnival's Horizon experience was a solid 9+. From their fast food stops, to their buffets to their sit-down options - we were pleased through and through. Like any company, Carnival has made choices on where to invest their dollars and where to throttle back their investment. The positives areas where they made investment: - kid's water park on top (although it should be open past the 6:00pm that is shut's down each day) - food options - dining room experiences - solid stateroom size, cleanliness and experience - great staff members - hand wash machines at key locations (albeit see below as not everyone used them) - cabin, bar and restaurant staffs were outstanding The negatives: - limited TV channels to a handful or so. On a 8 day cruise, at the very least an option should be offered to purchase an extended package of TV channels - soft drink availability options were the pits and forcing you into a woefully overpriced pre-pay package was a lousy alternative - the lack of actual chicken fingers on the boat was noticeable for parents with kids in tow. it wasn't that they were nowhere, they just were very limited in when and where you could find them - lack of staff to force hand sanitizer on people entering the buffers was noticed - so many people and presumably so many germs. It makes one feel better to know that at least everyone was being offered sanitizer as they come into the space - the "fun crew" were a bit grouchy. Don't get me wrong, they put their best face forward. From the cruise director to his staff, you could sense that they were short on patience and the repetition of what they do each week was perhaps weighing on them. With our experience on the Horizon, Carnival rose to a tie for our favorite cruise experience. While very different then Disney, and not to be thought of as like cruise experiences, Carnival more then holds its own in the cruise market on this ship. We considered the Carnival experience to be on par with our RC experience on Oasis. NCL has moved to a distant last place based on all of our experiences. Read Less
3 Helpful Votes
Sail Date: June 2019
I commend the Cruise Director, entertainment staff and Playlist Productions on a wonderful experience. The Celestial Strings was by far the best production i've seen on any ship. This was quite a stunning performance and the team is ... Read More
I commend the Cruise Director, entertainment staff and Playlist Productions on a wonderful experience. The Celestial Strings was by far the best production i've seen on any ship. This was quite a stunning performance and the team is very talented. The Cruise Director Mike is so entertaining and has so much energy and really knows how to pump up the crowd and include everyone. He was EVERYWHERE ensuring fun! Our family loved him. The dining room staff was upbeat and they had a few really good dancers surprisingly. The food was average and I recommend ordering from the Grill. There were several dishes I had to send back, but overall we were satisfied. The salmon was amazing and the lobster was very good! The buffet could use some healthier options and wish it was open after long port stays when pizza or burgers were the only options....i love guy's burgers but really dont want to live off them for days. I would like more fruit and green options as well for breakfast. Would be nice to have more than one cook on omelette station. The bar service was great and so was the pool service. Rarely had to wait for drinks. They were really on top of it. I had a balcony room, 7223 and our cabin steward was Arnell. He was by far the best i've had on over 10 cruises. The room was spotless and we always had fresh pool and bath towels. We were so impressed. I tend to do my own things for excursions and rented a jeep in Grand turk. This was such a great option for us as we got to go offroad to a few "off the beaten places" and felt completely safe on this island. Love this island and the snorkling here is topnotch. We rented a van in Aruba with another family and again, this was a great way to see the island and go at our pace. We took taxi in LaRamona to the beach which was 25 mins away. There were many "sales" people every 2 minutes trying to sell stuff but the service for chairs/food was nice. The beach was clean but we were not impressed with this port and would not want to return. No areas to walk too and many people didnt feel safe as there have been many issues in the country for tourists recently. Curacao was beautiful and we taxi'd to Mambo beach in the afternoon and enjoyed walking the city for shopping in the morning. Read Less
3 Helpful Votes
Sail Date: May 2019
Many months ago, we chose this cruise primarily because of date availability and number of activities for our 3 grandchildren, ages 6-14. When we realized booking in the Family Harbor was basically the same price as a regular interior, we ... Read More
Many months ago, we chose this cruise primarily because of date availability and number of activities for our 3 grandchildren, ages 6-14. When we realized booking in the Family Harbor was basically the same price as a regular interior, we went that route because of the private lounge for gaming, snacks, coffee, television, etc. This was the first time we have tried doing a family cruise with 11 of us. There were some challenges with that. But overall, it was still super. My wife and I have cruised about 12 times on various ships, but this was the largest ship we've booked and there is good and bad that goes with that. The embarkation was very smooth. We chose to park our cars off-sight, so we did a drive-through the Port of Miami to drop 9 people plus all our luggage. The 2 drivers then headed off to park the vehicles on the mainland, catch the shuttle back to the Port, and get with the family. Family was dropped off at 12:00 noon, and we boarded the boat at 1:00 pm. We couldn't get to our rooms right then, but with a little sweet-talking, they did allow us to head into the Family Harbor area just to drop off our carry on's at our room before heading on to lunch. We chose Guy's Pig & Anchor on Deck 5 for our lunch rather than head to the Lido Buffet. Overall, a good decision. The food at the BBQ was not quite what I had hoped for, but it was good, and it was even better when very few people seemed to opt for that choice despite it being free on sailing day. Overall, meals were good--above average. Nothing just wowed me at dinners, but all was good. We chose Anytime Dining, but after our first night of meeting our waiters that night, we zeroed in on making a point to get to them each night. "Big G" was our waiter---he was phenomenal with our kids! He was a grandfather of 3, and I think our 3 must have reminded him of his own grandkids. He made them feel so special. So, as the week wore on, our "Anytime Dining" was driven by our ability to get to Big G's table. The process of getting your Anytime Dining seating was a little different. You had to go to the coffee bar on Floor 5 to "check in" and show your entire party. At that point, you would be sent back to floor 3 to the dining hall, or given a beeper and told you would be called in a while. Sea Days were incredibly busy in the Water Parks area and Ropes Course/SkyRider. On the day the boat was in Cozumel, we made a decision to stay onboard with the grandkids so they could have complete access to those activities without the long lines. I would advise thinking about doing that as well. Pick a day you are not going into a port and use the ship's activities without all the hassles. All of those activities also have limited hours. The Water Park closes at 6:00 pm every evening. Check the hours on your Carnival Hub regularly to make sure you don't miss opportunities to do things. We found the Deli line and Pizza Line to not even be worth the hassle in the late evenings. I don't ever recall being on a cruise where I didn't hit up the Pizza Place at least a few times late in the evening. One night on the way to the Ice Cream dispenser, I hit a line and asked the people what it was for. "The Deli" was the answer. I refuse to wait 45 minutes for a Reuben at 10:30 at night. That was probably the biggest downer on the cruise for us was more long lines. We knew with the bigger ships, that might be an issue. It was a little more than I was comfortable with. Guy's Burger Joint on the Pool Deck on Sea Days was at least 30 people deep for hours at a time. Sea Days, normally a favorite of mine, were uncomfortable due to the crowds. I also acknowledge if we were not traveling with kids, there were other options available for adult pools and areas. Highlights were our excursions of Mystic Mountain/Jamaican Bobsled Run & Dunn River Falls climb in Jamaica. Our oldest son and wife took the 3 kids on a swim with the stingrays trip in Grand Cayman. They had a real blast doing that as well. Both of these excursions were great. My wife did not care for the Promenade Shops at all on this boar. They are good for expensive watches, perfume, or liquor. The normal shops where you can walk around and look at clothes and knick-knacks just weren't there. In her eyes, this was a major bummer. PIxels photo lobby was great--had not been on a cruise since the photo shops have gone more modern. Now you just log in and look at your photos vs. see all the photos lined up on the wall. Much smoother. Debarkation was a disaster for some reason. We were very, very late getting off the boat. In fact, still sitting there at 11:00 waiting for number to be called. This was contrary to everything I'd read about the new procedures in Port of Miami being smoother. I will assume it was an anomaly, but on this particular day, it was a long, long wait. We were beginning to think we'd get to sail away with the next group of passenger. Overall, it was a great trip with family. A memory maker. We didn't care for the long lines, the shoppes, casino (super small), but there were plenty of activities, wonderful dining room staff, nice sea day brunch, and plenty of positives. We enjoy Carnival--just understand it is what it is---low cost (for the most part) carrier with not a lot of the frills, bells and whistles you might like, but it got the job done for the 11 of us. Read Less
5 Helpful Votes
Sail Date: May 2019
Our fabulous 8-day cruise to the “Exotic Southern Caribbean” aboard the Carnival Horizon was filled with plenty of positives and very few negatives. My wife and I wondered if the negative reviews were actually describing another ship. ... Read More
Our fabulous 8-day cruise to the “Exotic Southern Caribbean” aboard the Carnival Horizon was filled with plenty of positives and very few negatives. My wife and I wondered if the negative reviews were actually describing another ship. Tastes, preferences, and interests are unique to each cruiser, so I offer a bit of caution when you read those negative reviews about the Carnival Horizon. We sailed from Miami on May 18 and returned on May 26 after visiting Grand Turk, Dominica, Curacao, and Aruba. Boarding was a little delayed due to the previous cruise arriving late, but once we started moving, everything went very smoothly. We were settled in for a delicious BBQ lunch at the Pig and Anchor by 1:00. Sail away was at 4:00. A brief note about each port: On Grand Turk we simply enjoyed relaxing on the beach. Umbrellas and chairs are free in rows three and four. Margaritaville has a very nice pool with free access just steps away from the beach. We spent a relaxing day without spending any money! On Dominica we paid for an excursion to Monkeyland. If you read any negative reviews about this, I doubt the reviewer really went there. It was super fun to have the monkeys jump onto you for the food which was given to us. This was a thoroughly enjoyable experience! The ride to the monkeys aboard a comfortable bus gave us a glimpse of life on the island. On Curacao we strolled around the city enjoying the Dutch architecture, and we placed a padlock on the Lovelock Sculpture. This is a fun thing to do. Remember to bring a padlock. We did a little gambling, but didn’t win anything. We didn’t lose much, either. We didn’t leave port until 10 PM, so we got a glimpse of the lights at night. We didn’t stroll far enough from the dock to get a really good view, however. On Aruba we took the second of our two excursions. We took a comfortable bus tour of the top ten sites on Aruba. This was very enjoyable. Be sure to heed the guide’s warning about which stops have fee restrooms and which are free. We got back to the port in plenty of time to do some shopping in the area. Right outside the restricted port area you will find a local market. There are actually two “markets.” You need to cross the busy street to get to the one which appears to be more “local” and is in a big tent. I imagine many of the products are made in China but it still fun to browse in the market and talk to the local people. Now the “highlights” and “lowlights.” In no particular order: There was plenty of seating, everywhere, despite having almost 5,000 people onboard. There were only 500 children, so that may have made a difference. Single deck chairs were always available. If you needed a lot of chairs in a row they were not always available. My favorite place to sit was the Lani. Lounge chairs were always available there. My wife preferred a chair in the sun near a pool. She almost always found her chair waiting for her. Seating for shows was not as difficult as I expected. We always arrived a half hour before show time, but we would not have had to. The food in the dining room was almost always very good. I know you read otherwise, but unless you are a foodie, you will be happy. The food on the buffet was good and you have many options. Sometimes the dining room food is served on the buffet. At lunch there is a special row of fancy iced cakes. If you try a few pieces at each lunch, you will discover your favorite, but they do change every day. In the regular dessert section of the buffet they sometimes have amaretto cake which is excellent. Try it with some of the free ice-cream or gelato, which is available 24 hours a day. My very favorite dessert was the 7-layer cake served only during Sea Day Brunch. I liked that better than their signature melting chocolate cake served the dining room. Pizza is available 24 hours a day. It’s good. Guy’s Burgers are fantastic. They are free and there are several variations. Food in Ji Ji’s Asian Kitchen is outstanding. It is a specialty restaurant so you have to pay $15 for it. At noon there is a free version of the great food. It is called the Mongolian Wok at lunch. The bed and bedding were very comfortable. We were able to disembark at each port, quickly. Lemonade is always free and always available. It does not taste free! We really liked it. The Carnival Hub App is free and a must-have. It tells you what’s happening, which food places are open, and many other useful things. For $5 you can add a chat feature so you can text with your cruise mates for the whole cruise. My wife and I found it very helpful. The pastrami sandwich in the deli is delicious, and huge! There is free room service until late night. We just used it for coffee in the morning. The staff was very friendly, helpful, and kind. Once exception is noted below. Everything is squeaky clean and they are always cleaning and tidying up. The Fresh Creations salad bar on the Serenity Deck allows you to make a salad with dozens of ingredients. You can even load up on shrimp! I hesitate mentioning the few negatives because the positives far outweigh them. Our wait staff was not very attentive to our needs and the main waiter forgot things. When we asked for lemon or coffee he said he would bring it, but didn’t. He even forgot one of my main dishes. We heard it was advantageous to provide an extra tip at the beginning of the cruise. We won’t do that again. The people in the casino were not helpful and the lady in the cage was rude to me. I was told to “settle down” in a condescending tone. The free popcorn during movies on the deck was not very good. We didn’t try the popcorn for purchase in the theater. Although it was not Carnival’s fault, sometimes inconsiderate people sat next to me during the shows. One woman sang along when it wasn’t a sing-along! She did stop when I asked her to, however. These few negatives will not prevent us from sailing on a Carnival ship in the future. We loved our Carnival Horizon adventure. Read Less
3 Helpful Votes
Sail Date: May 2019
As a family that cruises regularly, my husband and I decided to spend our family vacation this year aboard the Carnival Horizon, traveling with our six year old and 10 month old daughters. Worst and most expensive mistake we ever made. ... Read More
As a family that cruises regularly, my husband and I decided to spend our family vacation this year aboard the Carnival Horizon, traveling with our six year old and 10 month old daughters. Worst and most expensive mistake we ever made. Being that we have cruised with Carnival several times in the past and had wonderful experiences I neglected to read the reviews prior to booking with the Horizon. The customer service experience was horrible. On the very first day and immediately after embarkation I was trying to take a picture of my daughter next to the life size towel animal and because it was with my own camera and not carnivals, I wasn’t allowed to take the photo. Just another tactic to force you into buying the mediocre and expensive photos through carnival instead of being able to capture your own memories. Shortly after that, my youngest daughter and I were rudely kicked out of what I thought was a kids pool because she wasn’t potty trained even though she was wearing a little swimmer. Of course she isn’t potty trained, she’s 10 months old. I was very embarrassed needless to say. I stood in a very long line at guest services just to be told that she isn’t allowed in any pool on any deck and there is no designated swimming or splashing area for babies who aren’t potty trained. You would think that they would have this policy listed on the website or at least somewhere visible but absolutely not. Oh and by the way, she wasn’t allowed in the toddler/baby play area either. So we paid full price for a child to go on a cruise and not be allowed to participate in any fun activities for children. It was Mother’s Day and also my birthday. What a gift. The ship itself was extremely crowded with no guidance from the service team members who were impersonal and often very rude. I stood in front in the pixels desk for about two minutes without any greeting or acknowledgement of my presence. Once the service member acknowledged me, I was greeted with a crude “can I help you?”. The food was bland and oftentimes horrible and left my husband sick for 3 days. The buffet lines were out of control to the point that we avoided breakfast due to the chaos. We missed our excursions because the ship time wasn’t coordinated with the time at the port. There were people walking around in common areas screaming, cursing and even physically fighting and nothing was being done about it. There was so much noise in the hallways and on the balconies in the middle of the night that it made getting a good nights rest nearly impossible. On one of the last nights my husband scheduled a massage for me. It was absolutely the worst massage I have ever received and definitely the most expensive one. The masseuse decided that it would be a great idea to interview me face to face prior to the massage. She asked several questions that I didn’t feel comfortable answering regarding my home and personal life. I simply wanted a massage. Not a therapist. She was very rough and stated that it was supposed to hurt because my muscles were too tense. She then rubbed a bogus lotion on my back and wanted to charge me over $100 to purchase the product that she insisted would miraculously cure all of my stress and tension (her recommendation). After refusing several times I became annoyed with the relentless pressure to buy her products. By the way, she told me that my skin was extremely dry; the driest she’s ever seen actually; as she proceeded to recommend her almost $200 milk bath. I was insulted and very irritated. If her goal was to do the opposite of helping me relax she succeeded. Overall, this trip cost us around $4,000 not including the onboard expenses, gratuities and excursions. We could have made better use of our money for sure. That was definitely our last cruise with Carnival. If you have low expectations, no children and just want to party, the horizon might just be the ship for you. Otherwise please do your research first! Read Less
2 Helpful Votes
Sail Date: May 2019
This was a cruise for my sister's retirement celebration. Unfortunately we had a serious illness in my family just prior to leaving and my husband stayed at home. Carnival was horrible to deal with. Guest Services were of no help - ... Read More
This was a cruise for my sister's retirement celebration. Unfortunately we had a serious illness in my family just prior to leaving and my husband stayed at home. Carnival was horrible to deal with. Guest Services were of no help - they couldn't resolve anything. Carnival arbitrarily cancelled shore excursions, added restaurant reservations (some all on the same night and time) and then wiped out my credit card so we didn't have charging privileges. Each time I figured out they had screwed up something it meant a 45 min. wait in line at Guest Services. I would be told it was taken care of then I'd find out it wasn't, leading to extra charges, rebooking shore excursions and hoping I would get a refund. The standard reply was " in 7 -10 days when you get off the cruise we should refund your money to your credit card." Couldn't give me a receipt or anything. When asked what if they don't? I was told take it up with Carnival's main office. So far no refunds have appeared. Surprise. I had booked two balcony rooms and a suite. You couldn't get to the rooms until 1:30pm day of embarkation. That's normal, however this ship has nowhere to go until then. We boarded at 1pm. Not a seat or place to stand anywhere. The ship was very hot and stayed that way throughout the cruise. Everyone was complaining. My sister's room had no air conditioning so they brought her a fan and thought she'd be happy. It took day 3 before she had air conditioning in her room. Never saw anyone cleaning. Not surprised we had a family member get ill. Food in dining room was awful. Tiny portions and no flavor. Pig and Anchor was good at lunch but awful at night. Didn't have the items to make the drinks they advertised. Food was very cold and took forever. Lobster shak was awful. Food took forever and then tasted like grocery store frozen shrimp and seafood salad. I did enjoy the trivia onboard. The cruise director and staff were pleasant and fun. The steakhouse and other pay restaurants were good except for the ones mentioned above. The casino was very small and terribly smokey. This was my last Carnival cruise - the staff could care less if your problem was resolved and the entire ship was disorganized. The lack of sanitizing was troublesome. The elevator board was disgusting -it never got cleaned. Many of the handwashing stations were out of order. Read Less
1 Helpful Vote
Sail Date: April 2019
Horizon was great! Our handicap room, 10205, was excellent. The room was very large, and I could use the scooter everywhere. Even though it is listed as an interior room, the room has an slightly obstructive ocean view size window, and a ... Read More
Horizon was great! Our handicap room, 10205, was excellent. The room was very large, and I could use the scooter everywhere. Even though it is listed as an interior room, the room has an slightly obstructive ocean view size window, and a great view. All the staff were fantastic when dealing with handicap people... from the people helping to board, to the time we left! I was thrilled about that, as I had concerns before the cruise. The only MAJOR problem on the cruise was all the smoke in the casino!! People were having to leave the area allot just to get a breath of fresh air! I had a bad cough after 3 days, and it took me over a week and a half after the cruise to clear up. Other than that, great cruise! The food in the buffet was just okay, definitely not allot of write home about. The specialty restaurants were great!! Read Less
9 Helpful Votes
Sail Date: April 2019
I chose this cruise as the best entertainment option for my family. My kids are 12 and 3 years old, and our last cruise proved to be a great way to entertain them both. Carnival seemed to be a great option for more kids attractions so we ... Read More
I chose this cruise as the best entertainment option for my family. My kids are 12 and 3 years old, and our last cruise proved to be a great way to entertain them both. Carnival seemed to be a great option for more kids attractions so we have it a try. It was a disaster from the moment we walked on the ship. We entered on the 3rd floor/atrium, which felt tiny as the crowds of people flooded through the doors. At this point, and throughout the rest of the cruise, the silence of the staff was infuriating. They have this way of just allowing you to be lost and confused...they don’t anticipate needs, address questions clearly, provide clarity or direction...instead they seemed just as lost and confused as everyone else. You have to ask questions, no one will use cues to proactively address your needs. The hours of the attractions were confusing and inconsistent. Some days the teen room was 24 hours and others it didn’t open til 7 pm. Some days there were 4 buffets open in Lido, other days there were one. The layout of the common areas is impractical and there was constant congestion in the halls, elevators, and pool decks. Elevator wait times were also incredibly long - there were several times we just carried our toddler’s stroller up and down the stairs so we could move on with our day. For days I attempted to take my daughter to the toddler pool in the Dr. Seuss area on deck 12, and each time there were adults laying in the ankle deep water just sunbathing. Granted, the resort pool was always so crowded that they probably just wanted some space to refresh, but there was no regulation of the space to ensure kids had a designated space to play. This caused a chaotic spillover of children in adult spaces (and vice versa) so there was just no peace. The main dining room food was disgusting, either fried completely dry by heating lamps or just bland and underwhelming. The serving utensils were left under the lights and were usually so hot that you needed to wrap a napkin around the handle to use them. Food layout wasn’t thoughtful, and again no direction when it came to the lines at the buffet so there were long periods of congestion and confusion from people who entered at the wrong end or that didn’t know the selection was the same on both sides. It was usually other passengers that ended up explaining it and organizing the line, while staff looked on silently. At the other included outlets the lines were long and staff was passive and unfriendly. We patronized Meridian restaurant and were greeted by confused hostesses that didn’t know If they wanted you to wait in line, sit, or come back later - even with a confirmed table from MyTime Dining checkin. Wait staff in Meridian we’re not thoughtful, ignoring our feedback to make corny jokes - clearly a taught tactic. It was impersonal and insincere and an infuriating disregard for our experience. There were rules listed but not enforced, like dripping wet bikini-clad cruisers in the dining spaces contrary to signage, or rows of seats saved during the deck movie. There was no curfew for minors - all night, children could be found wandering through the casino and pool decks. Security had no control at all, and cleaning staff ignored them as they ran by and disrupted other passengers. Not one person said “no running” or asked where their guardians were...and many of these kids looked as young as 9 or 10. These kids also wrecked the self service ice cream spaces, leaving it on the counters and all over the floor, and staff were not attentive to the mess. On the promenade it was like walking through a flea market - every 5 steps someone is shoving items in your face trying to persuade you to buy another useless thing. Perfume, jewelry, shot glasses, scarves....everything. It was irritating and invasive. At the ports, loudspeaker announcements directed passengers to level 0 to disembark; when the elevator doors opened, another silent staff member standing there waiting for you to ASK if you should go left or right (there was no signage, and clearly multiple exits). Another lost opportunity to anticipate a common need and streamline my guest experience. The beds were rock hard, so much so that my kids even complained of back and shoulder pain. The shower drain didn’t work the first 2 days and my bathroom flooded constantly. It wasn’t fixed until I waited out my room attendant to ask her about it - who until then I had never physically seen. She admitted to noticing the pile of wet towels the prior day, but obviously never cleaned the shower or bothered to follow up on the flooding. My room attendant also accidentally tossed out my toddlers binkie while cleaning and didn’t admit it until I asked about it (after tearing the room apart). I was left with an inconsolable kid in an uncomfortable bed, every night for the rest of the trip. She also left the dirty cups and dishes in the room every time. If you are the type of traveler with any level of service expectations, this isn’t your ship. This ship is for low expectations, and people who are ok with paying $4K to still be left to find and figure things out yourself. NEVER AGAIN, Carnival! Read Less
3 Helpful Votes
Sail Date: April 2019
Spring break cruise with family (wife, married daughter and three grand-kids (8 - 18)). This was our 23rd cruise, 5th on Carnival. Not a big fan of Carnival and get much better perks on other cruise lines, but Carnival was my (daughters ... Read More
Spring break cruise with family (wife, married daughter and three grand-kids (8 - 18)). This was our 23rd cruise, 5th on Carnival. Not a big fan of Carnival and get much better perks on other cruise lines, but Carnival was my (daughters choice). Had high hopes for the new ship but was generally disappointed. Embarkation and debarkation were chaotic. Had an early debark number (#7; expectation of 8:30 debark), but the debark was probably the worst ever (longest; over 2-hours). Ended up taking a taxi vice the planned ship's shuttle to the airport as we were concerned about missing flights due to debark delays. Food (main dining room and buffet) was the worst on any cruise; all in our party of six agreed on this point. Always very long lines for omelette stations, with several stations closed inexplicably during peak breakfast hours. Ice cream stations always a mess. Very little emphasis on hand sanitation in dining spaces as compared to most other ships. Elevators were a disaster; long waits always. Elevator floors are entered in a system in the elevator lobby and you are assigned an elevator which will stop on that floor. People would give up and take stairs after waiting 5-minutes, thus elevators would still stop on floors no one on-board wanted, which further added to delays. Balcony cabin was average for a newer ship. Nothing special but no real complaints other than that any new ship should be designed with phone charging ports on either side of the bed. We were deck 9 under the rum bar on deck 10. Noisy in the early morning with deck chair scrapings above. Paid the price for highest Internet connectivity, but quality was still erratic and it was generally slow. Was constantly bumped off Internet thus had to frequently re-log in Internet and Carnival Hub. Cabin attendant did a good job; waitstaff tried hard but most dining room meals experienced long delays between courses. We usually had to skip dessert to make a show. Think they had too many assigned tables. Captain said there were over 4000 guests including over 1,000 children on board. As a result, all "play" areas/pools were jammed. Not unexpected on a spring break cruise. Read Less
7 Helpful Votes
Sail Date: April 2019
We just got back from 6 nights on the Horizon. Had a great time and would sail this ship again. We were a family of 4 sailing at the same time as several other families from our neighborhood. My family stayed at Sunny Isles Residence Inn ... Read More
We just got back from 6 nights on the Horizon. Had a great time and would sail this ship again. We were a family of 4 sailing at the same time as several other families from our neighborhood. My family stayed at Sunny Isles Residence Inn and loved the pool and room. Price was more reasonable than anything closer to South Beach. Left for port around 9:30 AM and we were in the priority line by 10:00. We only had to wait about 5 minutes to get into the building. They began boarding the ship around 11am and we went straight to our cabins since we had Faster to Fun. We had Havana cabins 5209 and 5211. We had a cabana and our 13 and 16 yo had an interior. Our steward was efficient but I barely saw him. Our luggage didn’t arrive until after muster even with priority. Therefore plan accordingly and bring a carryon with a swim suit and change of clothes. We loved the Havana area but since our kids were mostly upstairs on decks 10 and 12. we didn’t use it as much as we thought. I did love the easy access of our location to the back stairs and everything on deck 5 including breakfast in Ocean Plaza and Coffee at Java Blue. We also loved having elevators and stairs nearby. We had early dining for our group of 17. Servers were good. Food was hit or miss. I had great short ribs but my friends was dry and crusty. Same with the prime rib. Best meal for me was taking advantage of the steakhouse selection and getting the filet and lobster. That and the teppayaki were worth the extra money. I also loved the pizza and I am disappointed they are switching to Papa Johns. I don’t even get that at home! My husband tried the Mongolian wok and hated it. He also had Sushi with my daughter and liked it. I tried guys burger and didn’t like it as much as last year on Glory. We only ate at the buffet 1 time and that was the late day in Cozumel. It was okay but nothing special. Kids did the ropes course and sky ride. They enjoyed the dive in movies but didn’t try the IMAX. Might be because the movies weren’t something they would want to see. My daughter said the waterslide was okay but gave her a wedgie. My son went to club O2 a lot and made a lot of good friends. He even went to Sea day brunch with a group of 16. Except for a couple of comedy shows we mostly went to the casino after dinner. Nice pit bosses but some of the dealers weren’t super friendly but most okay. I lost overall but that’s just bad luck or choice of seat! Overall it was s great week. Read Less
9 Helpful Votes
Sail Date: April 2019
My wife and I chose this ship because of it's itinerary. With stops in Curacao and Aruba, two islands that we had never been to before. First things first. This was my wife's 22 Cruise and her 19th on Carnival. She has been a ... Read More
My wife and I chose this ship because of it's itinerary. With stops in Curacao and Aruba, two islands that we had never been to before. First things first. This was my wife's 22 Cruise and her 19th on Carnival. She has been a Platinum member of Carnival Cruise Lines for many years. 1st when we asked for "Early dining"(6:00pm) we were told it was not available. We were given "Anytime Dining" which requires you to check in each and every evening. 1st night we didn't get seated until 8:15 pm which was totally unacceptable. When the waiter and his assistants took our orders, they couldn't remember our names, what we prefered to drink or anything of the sort. Our Room Steward was pretty much a ghost the whole cruise. We met him in the hallway for about 1 1/2 minutes and then never saw him again. Some days the cabin was cleaned, but many times it wasn't or done in a rush. I am a "Gold" member of Carnival. When I was issued my Sail Card, they issued me a BLUE card, (usually reserved for 1st time cruisers) which required waiting at the Customer Service Desk to get corrected. Service on this ship is HORRIBLE! You have to wait 15-20 minutes at any of the bars just to get a drink. We had purchased the "Cheers" drink package ($980.00 extra) but have to wait forever to get a freaking drink. Staff on this ship are RUDE, even to Platinum Guests. If you ask them a question, they act like you offended them by asking a question. With the problems with our dining times, and the very poor service, I felt like the $111.92 (each) for gratuities was like being mugged. When we contacted Carnival Cruise Lines about out poor vacation that we had invested almost $4000 in, they acted like they couldn't care less. My wife says that this is most likely her LAST cruise on Carnival after 24 years of cruising with this company. Do yourself a favor, pick a different ship, and preferably, a different cruise line. Carnival keeps raising their prices, and eliminating the perks for all levels of members. We are cruising again in January, on a different Cruise line. Read Less
10 Helpful Votes
Sail Date: April 2019
This was our 10th cruise. 7th with carnival. For the most part, the ship was ok. They shortened the atrium to 3 floors so they could add more rooms. No more glass elevators. The funnel in the atrium is pretty cool. The elevators are a ... Read More
This was our 10th cruise. 7th with carnival. For the most part, the ship was ok. They shortened the atrium to 3 floors so they could add more rooms. No more glass elevators. The funnel in the atrium is pretty cool. The elevators are a pain. Even when you get used to them, they keep trying to stick everyone in the same elevator. Oh well... Lol. What I liked..... Our room steward was great. Always prompt, friendly and fun loving. There was one issue with the room that most people complained about, but more on that after. The ship always seemed clean and well kept. The food and drinks were good. The entertainment, especially, the musicians, we're great. There were many other good points that I haven't mentioned. Ok, now what I didn't like...... First and foremost was the casino. I'm not much of a gambler. That being said, it's the smallest casino I've ever seen on a cruise ship. The worst part is that the ENTIRE casino is smoking. It stinks terrible. The worst part is that you can't walk on the 4rh floor promenade without going thru it. So even if you just showered and changed your clothes, you're either gonna stink or have to go up to the 5th floor to get around it. Doesn't sound like that big of a deal until you want to go to one of the other venues near the casino and you have to keep going up and down to get to them. If you're a smoker, you won't care. If not, you won't like it. Bad idea Carnival. The doors on the balconies should have been sliding doors not regular doors. So not only do you have to listen to people slam their room doors but also their deck doors. Gets pretty irritating after a few days. The wait staff in the dining room did a good job but seemed confused at times. I always got my food so no big deal. Just thought I'd mention it. The lido market place seems like it doesn't have that great of a selection of foods. Less than before anyways. They have part of it open from 11:30pm-1:00am. (Midnight buffet) The selection is the same 5 things every night. Boring really fast. Pizza is always there 24 hours, but that isn't as good as years prior. Like most of the ship, the Serenity is at the highest deck of the ship with no pool, just hot tubs. Stupidest thing they ever could have done. All of these new ships are adding more and more rooms. They need to add more pools so you can actually get in one on a sea day. By the time you figure that out as a first time cruise, they already have your money. Lastly, whoever designed the theater should be fired. The seating is terrible. Tons of places you can't see half the show. Small, again because they keep adding more rooms. If you have to sit next to the bar towards the back, you can forget trying to hear the shows. Between the mixers running and the drunks talking, forget it. They like to get on stage and tell you to keep the chatter down, but do nothing about it when it happens. Anyway, your definitely getting less for your money now than you did 5 years ago, but that is with every cruise line. You are getting more of one thing. That's RUDE PEOPLE. You know them. They're everywhere. The only ones that matter. You want to slap reality into them but know that you can't. Oh wait, the one thing about the room that was bad. It seems that they are re-using they're sponges or rags to much while cleaning the bathroom . Always had that sour dirty rag smell. Many complained about that.... Like the title says, "I think it's time for a new vacation"!!! Read Less
3 Helpful Votes
Sail Date: March 2019
This was the first cruise for our family of 5 (kids ages 12, 9, and 6), but I can tell that it won't be our last! When I booked this cruise, it was chosen based on dates that worked with our spring break, the availability of ... Read More
This was the first cruise for our family of 5 (kids ages 12, 9, and 6), but I can tell that it won't be our last! When I booked this cruise, it was chosen based on dates that worked with our spring break, the availability of adjoining cabins in our price range, and the ship having many fun activities for kids. After reading many positive and negative reviews, I knew what to expect in terms of crowds, elevators, food options, and entertainment, so I felt prepared for issues that others have complained about and they didn't bother us. Yes, there were times when the ship felt crowded at the pool and the buffet, but it was never unmanageable, and it was expected when there were nearly 5000 people on board! There were always places to go to find some peace and quiet (the deck on level 5 was a favorite of ours). Yes, the elevators were a disaster on the day of embarkation due to people not knowing how to use them and the crew working hard to get everyone's luggage onboard. But we walked a lot of stairs over the 6 days and burned off the many servings of burgers and melting cake that we consumed :). We had 2 adjoining interior cabins forward on deck 1 and this was perfect for our family-the 3 kids slept in 1 while my husband and I had our own space in the other. I'm sure a balcony or window would have been nice, but we spent very little time in the cabin and did not miss them or feel claustrophobic. There was plenty of closet and drawer space for our family. It was great to have 2 bathrooms! We felt very little movement from the ship, and only heard noise on the final day when we docked back in Miami. Our kids ate about a hundred servings of ice cream and thought this was a dream come true! We took them to the main dining room every night-it was nice to take the time to relax during dinner, and it was a great time for them to try out new foods. My son loved the alligator fritters and calamari, and my older daughter ate meat for every meal-lamb shank, prime rib, braised short ribs! My 6yo daughter was happy eating hot dogs and hamburgers for almost every meal (ugh!), but the dining room staff was very nice about getting her raw veggies and fruit to accompany her meal. The food was overall very good-we don't eat in gourmet restaurants often, but had no complaints about the quality of the food, especially considering how many people they are cooking for! The melting cake was terrific the first night, but not as warm and "melting" on other nights, to the point where we sent it back one night, as we found it just isn't very good when it is cold. We promptly received a new melting cake without any questions asked. The crew were all exceptionally friendly and I felt like everyone we saw smiled or said hello, fellow passengers included. The activities on board did not disappoint-the water slides were fun for all of us, the ropes course was terrifying in a good way (I would recommend NOT doing this in 45mph winds unless you have no fear of heights :), the sky ride was amazing, and the mini golf course was great family fun. The pools and hot tubs were crowded with kids on sea days, but some of them were our own (and they didn't care!). My girls checked out club Ocean briefly the first day and were overwhelmed by the number of kids, so did not want to go back. This was no surprise, as all of our kids are somewhat shy and I didn't expect that they would do the kids clubs. We heard from others that their kids liked it so much that they didn't want to leave! We attended the 3 shows-Soulbound, Celestial Strings, and Vintage Pop- and thought these were fun, well done with excellent musicians, singers, and dancing- and perfect length for our family (around 35-40 min each I think). We planned our own activities in port and this worked well for our family and was more cost effective than purchasing through Carnival. I hope this review helps someone else who is thinking about a cruise on the Horizon. If you have a family with kids who are tweens or grade schoolers, I can tell you that you will have an amazing time! My kids are already bugging me to plan our next cruise... Read Less
5 Helpful Votes
Sail Date: March 2019
We just returned from our Spring Break cruise on the Horizon. We wanted to try a Vista Class ship. So far, we have taken 8 cruises with Horizon. Below are the Cheers and Jeers: Cheers Had a Havana Suite. The added balcony room is a ... Read More
We just returned from our Spring Break cruise on the Horizon. We wanted to try a Vista Class ship. So far, we have taken 8 cruises with Horizon. Below are the Cheers and Jeers: Cheers Had a Havana Suite. The added balcony room is a treat. The room was very quiet. Exceptional service from the room steward. Got to see the Dr. Seuss Activity in action. The children were enjoying themselves. Shows were good. The singers apparently were rehearsing and we were treated to one song in the atrium (third floor on the steps). Could have listened to them sing all day. The app is nice. We always get good service from the agents when booking by phone. More efforts toward sustainability - pencil instead of a pen, fewer paper handouts each day, straws by request. Cake Buffet had a different, delicious selection each day. Internet connectivity is much better. All you trivia cheaters will love it. Jeers We ordered the Cheers pass knowing that at best, we would break-even. Never again! Carnival has cut staff and it is especially felt in this area. Wait staff rarely come around so we had to go to the ONE bar that was open on the Lido Deck on port days. That bar was two deep so the wait was considerable. For most bars, there was only one bartender even on sea days. Think carefully about ordering the Cheers Pass if you have not been on a cruise recently. It just isn't worth it. (We tip in cash with every drink that is served to us so it is not us, it is them). Carnival needs to revamp the drink menu. Same boring drinks and them seem to be more sugary sweet. We went to Guest Services immediately upon arriving because we wanted to send a gift to someone on another ship. There was one person to handle us lowly cubic-zirconia level members. Diamond and Platinum have their own line. The person that was being helped was not accepting whatever the guest service agent was explaining. I waited for 15 minutes before I asked them to summons another agent. By now, the line had grown to the elevators. I asked the Diamond agent if she could get someone else to help. No one was in her line. "Well, I will go ahead and help you," she said sarcastically. She wasn't pleased to do so. She gave us incorrect information. We ended up calling the 800# on the Carnival website. We found ourselves at guest services twice. Both times, went away feeling like we were at the DMV. They had the warmth of a TSA agent. Main Dining Room - No, we were not able to check-in for ATD on the app. Instead, we had to go to level 5 where we were rerouted to level 3. Why can't we just go to level 3 in the first place? We ate in the MDR on first night. Food/service was good. Again, getting a drink takes awhile. On Elegant Night, we went to the MDR again. This time, we were seated in a dark corridor by the kitchen door/kitchen elevator. It was so dark that it made it difficult to read the menu. We wanted to see the show, so we asked to be seated somewhere else. The waiter spoke to someone and came back and removed the silverware from the table for the other two no-shows and left us there. We didn't return to the MDR for the rest of the cruise. While we enjoyed the Havana Suite, the patio chairs are very uncomfortable. They are low to the ground and are appropriate for a preschooler. The short lounge chair has a back that does not adjust. It is too low to look at sea or to read. Whoever purchased that chair should have to sit in it for a week. TV channels are limited. There is one news channel: CBSN which doesn't cover much. From there, TCM, Food Network, HGTV, Travel Channel, Discovery, and a few cartoon channels. To make up from this cost-saving mistake, you get a selection of Pay Per View movie channels. Many are free but they are so bad that you cannot even watch half of it without turning it off. Liquid Lounge Layout - get to the shows early. The Horizon has more passengers but it does not have more room for the Liquid Lounge or Limelight Room. Do not select a seat with a free-standing chair close to the stage.The performers use platforms in this area which means that you will miss some of the performance. Elevators - the destination dispatch elevators increases the wait time. You have no idea where the elevator you have been assigned is at in the hoist way because there are no position indicators letting you know if the elevator is coming or is being held up at another floor. Most floors do not have TV screens showing which elevator has been summoned to which floor to allow you to get on should the door open. There is no longer a PreSale Agent on board stating staff cuts. Carnival really needs to staff this position! Part of enjoying this cruise is booking the next one while on board. Read Less
3 Helpful Votes
Sail Date: March 2019
First the great. Embarkation was a breeze. We (my wife, daughter and her companion) arrived at our allotted time and we were on the ship within 10-15 minutes. It was the best embarkation experience of our 19 cruises. Great job on ... Read More
First the great. Embarkation was a breeze. We (my wife, daughter and her companion) arrived at our allotted time and we were on the ship within 10-15 minutes. It was the best embarkation experience of our 19 cruises. Great job on this! The food was also great! My wife and I were pleasantly surprised to find that this ship had such an array of dining selections and the quality of the food. The main dining room was our choice for 3 of the 8 nights, and all meals were terrific. We ate at the steakhouse twice and the Italian restaurant once, both were very good. Our daughter also ate at the Asian restaurant and loved it. For breakfast my wife and I ate in the dining all but one day and found it quiet and with wonderful service and food. The wait staff remembered our names after the first day. For lunches we experimented with Guys and the buffet. All very good. Our cabin (7305) was a Grand Suite. It was very nice. The balconies on these cabins are very narrow but still nice to have. The service from Agus was top notch. Now the not-so-great. We paid over $400 to get the Thermal Suite. If you are looking for peace and relaxation, do NOT get this. Passengers are rude, noisy, and do not care about anyone but themselves and the staff does nothing to stop it. We also got 5 spa treatments while on board. Most were very good, but the upsell effort was a little too aggressive. Finally, the worst experience we have ever had on a ship was getting off this one. We were supposed to have "expedited" privileges but it was a nightmare. We had our bags checked the night before and waited over 90 minutes to get them the next morning. We missed our flight and had to rebook at our cost. My advice, if you go on this shop and have a flight before 11:30 a.m., do not check your bags. Nobody could seem to help us...we were on our own. Everyone just shrugged their shoulders. I know this is a family ship in the "value" category, so we got what we signed up for. But we probably will not be going back to Carnival even if we are taking our daughter. It's too noisy, too much partying, and that disembarkation experience did it for us. I guess we have officially become old fogies. Read Less
2 Helpful Votes
Sail Date: March 2019
This is not our first rodeo with Carnival. We keep telling ourselves that "it will get better." That is why we decided to book a spring break cruise on their newest and largest ship: the Horizon. Now we can honestly say that the ... Read More
This is not our first rodeo with Carnival. We keep telling ourselves that "it will get better." That is why we decided to book a spring break cruise on their newest and largest ship: the Horizon. Now we can honestly say that the bigger the ship, the worse the service and amenities get. I do have to say that with a ship of this size and about 4,500 fellow passengers, I thought we would have felt somewhat crowded, but honestly we did not. There was never an issue finding a chair by the pool, a wait for a table in the dining room, waiting for service at the bar, etc. The pools were not crowded and activities still felt intimate. The only time you realized how many people were actually sailing with you was when the deck parties happened. Carnival if known for FUN and they did not disappoint in this area. If you are unable to find something to do on a Carnival ship then you are NOT on a Carnival ship. The most memorable part of this cruise and what will probably keep making me come back to the brand is the FUN concept. Our cruise director on this sailing was Schwartz and he was AMAZING!!!! Carnival picked a winner when they brought him on board. Our room was your typical balcony stateroom. The only complaint I had with the room itself is that your key card is what turns on the power in the room. This is fine, but I was quick to realize that when I left the room, all power went out. Nothing could charge, including my phone, camera, etc. while I was gone because I took my key with me. The second complaint is that there is no power outlet next to the bed, but we made do. Ohhh... and the beds must have changed. They were not comfortable at all and you could feel the seam. I don't know if Carnival intended to skimp on the stateroom service, but they did skimp indeed. Granted, we did sleep in until 10 or 11 every day and maybe this is the reason, but our room was only serviced once a day if we were lucky. A few times, not at all. We had to call for towels and toilet paper. Also, I had to call room service for ice after 10:00pm and was charged. However, when our room WAS serviced, an outstanding job was done. Lets talk food... Your best bet is the "for fee" dining. We were only able to eat at the Italian place and the Sushi place because of availability, but neither disappointed. Actually, it was some of the best sushi I have ever had; anywhere. The Main dining room had the same outstanding service and the food was good and nothing was wrong with it, but it just wasn't memorable. I don't care for barbecue so my review of the Pig and Anchor wouldn't be a fair one. Both Guy's burgers and the Taco place are outstanding. If you are able to get a table for lunch for either Ji Ji's or the Italian place, do so. It's free. Some really great looking salads came from the Serinity pool deck for lunch too. Beware of the Lido Buffet for any meal. It is disgusting and there is no variety for any meal. What you have on day one will be what you have days two through eight. The only good item here is the made to order omelets in the morning that you have to wait a hour for because they have one crew member preparing them for 2,000 people. The pizza place is mediocre and you will stand I line here for approximately 30 minutes for 2 slices of pizza. Up to an hour after 11:00pm. Room service, although delicious, is a joke. Everything is ala carte. This can add up. Other lines charge you a flat rate which is acceptable, but Carnival has you reaching deep into your pockets if you don't wait in the hour line for those 2 slices of bland pizza. All of the shows were amazing. The even premiered a brand new show on our sailing and it was a treat. The layout of the auditorium, however, is that of a very poor design. Get there early to get a seat on the main floor, close to the stage, with no pillar. Pools were great. More whirlpools/hot tubs needed. Waterpark was a favorite with the kiddos. All other outdoor activities kept everyone busy during the day. Though my son was upset that they closed the basketball courts during dinner hours. No complaints with the kids clubs. Spa was wonderful. Shops could have carried a few more personal items and apparel. Elevators, though aggravating at first, made perfect sense after a few days. All in all it was a pretty good cruise. I think I like Carnivals smaller ships better. This big ship was, well, Forgettable in some ways. For me anyway. You may think different. Read Less
1 Helpful Vote
Sail Date: March 2019
Not a fan of port of Miami to start. The parking garage for our terminal was full and we arrived at 11:30 am .we had to drive to another garage and finally found a spot on the very top deck, 3of the 4 elevators were broke . I can’t image ... Read More
Not a fan of port of Miami to start. The parking garage for our terminal was full and we arrived at 11:30 am .we had to drive to another garage and finally found a spot on the very top deck, 3of the 4 elevators were broke . I can’t image the frustration for those arriving later or those who were older folks with difficulties walking stairs and having to carry there luggage . I have sailed on many different cruise lines and this was a complete disappointment. Giving this a mid rating. The ship was pretty, the beds were comfortable. We stayed in a balcony room and it was so loud with all the ignorant people who opened and slammed there balacony and room doors all hours of the night . We complained nightly to the manager and heard from multiple people on the ship it was continuous on every floor. The only food that was good was the BBQ from pig and Anchor & Burgers from Guys Burger joint. However these were only open for specific times . The buffet food and dining room food was gross. Even the Deserts were gross except for the soft serve ice cream. I was also extremely disappointed in the wait staff on the ship , I have never seen such minimal wait staff across a cruise ship to assist with drinks . There was only 2 bartenders per bar, and 2 on the deck . I asked the waitress after standing in line for 30 minutes at the bar if she could get me a drink , The deck waitress refused to get us drinks bc we weren’t sitting in a chair , however after 45 minutes waiting in a chair they still didn’t make it over to take our drink order. When you have 3900+ people on a ship you would think they would allocate more to wait staff. We had to wait in line at the bar for 30-45 minutes to get a drink and they only serve you 1 at a time, which was frustrating due to the wait time to even get a drink. This didn’t matter if you were getting a soda or a alcoholic drink. The plus side was embarkation and debarment, smooth and quick less than 10minutes . The 2 comedians who performed were actually funny. We had 5 kids and The kids were disappointed in the camps and refused to go back. There was minimal entertainment. I won’t get back on a Carnival ship again. I saved for 2 years to bring my family on a cruise that cost over $5K and everyone was disappointed. Read Less
Sail Date: March 2019
Just returned from a 6 Day Western Caribbean on the Horizon. Everthing from the ship to the service was top shelf. Not a fault of Carnival, the Port of Miami is a mess. There is no communication of closed parking lots and updates. We had ... Read More
Just returned from a 6 Day Western Caribbean on the Horizon. Everthing from the ship to the service was top shelf. Not a fault of Carnival, the Port of Miami is a mess. There is no communication of closed parking lots and updates. We had to park at Garage G for our ship which was close to 1/2 mile away. Could not find a shuttle to the terminal so we walked. Glad the luggage had wheels. The path was not direct and not pedestrian friendly. Embarkation was easy and the rest of the cruise was wonderful. Stateroom clean, food delicious and the staff was friendly and out going. Only negative of the ship was the smoke in the casino coming out into adjoining public areas of the ship. Not much Carnival could do so we avoided the areas. Waterworks was fun for all. Did not do the specialty dining and we thought the MDR was 5 stars. Debarkation was ok with some snags in the line once in the terminal but we survived!!! Cannot wait for our next trip..... Read Less
4 Helpful Votes
Sail Date: March 2019
Not worth the money... over crowded deck, slow restaurant service, at full capacity shows, long wait lines. Day 1: room was not stocked with towels, hand soap or animal towel. Day 2: went to deck and placed towels on chairs while I took ... Read More
Not worth the money... over crowded deck, slow restaurant service, at full capacity shows, long wait lines. Day 1: room was not stocked with towels, hand soap or animal towel. Day 2: went to deck and placed towels on chairs while I took kids to the obstacle course on the next deck up and then down to the pool. Came back 30-40min later to a ticket stating the towels sat for too long unattended and I can find my belongings in a bag at the towel bar. At this time all the chairs in the sun were taken front, sides and back of the ship filled. The only spot available was in the shade with an obstructed view of the ocean. Day 2: night we placed our kids in camp ocean ages 7 and 8. Kids were super excited to go due to prior camp ocean experiences on other ships. We picked our kids up two hours later to 2 of 3 crying saying they never want to go back. They hated it, no games and/or arts and crafts. They made kids participate in scheduled activities. They did not provide alternative options. My daughter wanted to color instead of playing in their olympics and they told her no. They have a terrible child to teacher ratio. At one time I counted 28 kids to 3 adults. Sea day brunch and dinning took over an hour to get our food. Comedy shows were sold out every night. People started to line up an hour before hand. Terrible seating options. Seats are individual chair-no booths so there is limited seating. All in all it was not an enjoyable experience, not worth the money, our family will not be rebooking this shop again. Read Less
1 Helpful Vote
Sail Date: March 2019
I chose this cruise because I like the new larger ships. It was also easier for my bother to fly into the area from Sweden. We traveled with 5 sibs and spouses, also my sisters oldest son and 3 of his kids. Loved the ship, but ... Read More
I chose this cruise because I like the new larger ships. It was also easier for my bother to fly into the area from Sweden. We traveled with 5 sibs and spouses, also my sisters oldest son and 3 of his kids. Loved the ship, but missed the awesome spa we are used to from the Breeze and Dream. They did away with that great thalasso pool! I sure did miss that! Another disappointment was the new lounge. They changes from those old school large seating areas with tables to basically folding chairs on the ground level, other seats were very hard to see anything. The dinning seamed to be better then past Carnival cruises, including the main dining room. We stayed in a spa balcony cabin, nothing changed here, still a nice room, but seams like they could work on giving the cabins a fresher look. Our steward was fine, not much interaction like on other ships. Did a great large group excursion in Cozumel, Private Oasis At Passion Island! It was $739 for up to 12 people. They treated us like Platinum VIP guests, food, drink and our own private area of beach away from others on the island. Check it out, it must be catching on, because the price just went up to $799. Para sailed in Grand Cayman, also fun, we always book with the Carnival website. Both embarkation and disembarkation went very smooth, We are Platinum sailors, but the others in our group were not, and we all managed to get on ship the same time. Read Less
1 Helpful Vote
Sail Date: March 2019
Everything was perfect! We loved this boat. Our Stewart Ian was fantastic. We stayed on the Havana deck (5). It was so nice we never explored the rest of the boat! It was so worth the extra money. Carnival has changed the way they ... Read More
Everything was perfect! We loved this boat. Our Stewart Ian was fantastic. We stayed on the Havana deck (5). It was so nice we never explored the rest of the boat! It was so worth the extra money. Carnival has changed the way they clean the your state room. If used to be twice a day, now it is only once. Your Stewart will ask which do you prefer morning or evening. The downside was not having fresh towels for that second shower of the day. It wasn’t that big of deal. If I had to pick one thing I wished it was done differently it would be the siding doors had a key pad or an exit to go directly to the pool. As it is now you have to lock your sliding door from the inside and walk through the bar to get to the pool if you want your room locked. It wasn’t a well thought out plan in my opinion. Other than that we had a wonderful time and we would do it again! Read Less
1 Helpful Vote
Sail Date: February 2019
We are platinum members on NCL. We thought we would give Carnival a try. Embarkation was a breeze! From cruise port door to lunch in less than 45 minutes. Great job on that. Our spa balcony stateroom was lovely, nice colors, plenty of ... Read More
We are platinum members on NCL. We thought we would give Carnival a try. Embarkation was a breeze! From cruise port door to lunch in less than 45 minutes. Great job on that. Our spa balcony stateroom was lovely, nice colors, plenty of space, comfortable. Our cabin Steward, Alfredo was top notch, friendly, always around and just a very nice young man. We thank him for being so attentive. Most common areas are ok to look at nothing that elegant or fabulous. People go crazy over the elevators but we found it very efficient, our cabin was on the top of the ship, we had no trouble with the elevators. The thing that made this cruise was the Cruise Director, Schwartz! He was really terrific and made the events quite fun. There were so many things we enjoyed in the area of entertainment, this is another thing Carnival does really well. The movies on the deck were quite enjoyable as well. Nice touch offering blankets! We enjoy the spa on any of the ships we have been on so we booked the spa balcony. The first day the staff was oh so nice after that wow they got crankier and crankier. The spa itself is very disappointing, the thermal pool is pretty tiny and can't fit more than 6 people. They do have the wondrous stone loungers but if you are not able to get one, well there's no place for your to relax and you have to leave if you have done the steam and sauna etc. The locker room was adequate. We booked the Italian restaurant and the Steak House for specialty dining, but also went to Pig and Anchor one night. The Italian restaurant was terrible. Food was cold and quite underdone, we left most of it, the Steak House served a great meal and is worth the cost. Pig and Anchor...oh my! Lunch there was pretty awful as well. Does Guy Fieri follow up on his namesake? If he did he would find out that this place is butchering his name, the food was barely edible. Most of it tasted like reheated frozen food. So that left the main dining room and buffet, both served pretty miserable foods any time we tried dinner there. Breakfast was ok, not much on flavor or variety. Trying to get an omelette at the buffet was a long long wait. The Gelato at lunch time was delicious! Cakes we pretty and mostly not very tasty. I will give good words to the Pizza place, Blue Iguana and the Guy's Burger place, all three served pretty good foods. We are still reeling from some stomach ailment we got on board, not sure what it was. The adult area, Serenity was nice but getting a chair is virtually impossible unless you go up at 6 am. Wow! It was always hard to find a place to sit, you end up milling around until you stalk someone leaving. Perhaps Carnival can convert this area or part of it to a limited access pay for area with guaranteed seating. I'd pay for that! Casino was smoky and pretty smelly, we stopped in for a brief few minutes once or twice. Getting off the ship and back on at the ports was also very easy and quick, I give Carnival great praise for people moving overall. We did our own excursions so I can't speak for ship excursions. We went to Bohio Dive Resort in Grand Turk, walked all around San Juan and had dinner at Vaca Brava, went to the Marriot St. Kitts on a day pass, and the most fun excursion was Billy Bones Cigarette Boat All Day Excursion, it included snorkeling, beaching, lunch, airport beach and more swimming/snorkeling. Lots of fun! There are a lot of things this ship does well, there are things that this ship does not do well. If a nice dining experience is important to you, I would not recommend this ship. I can't speak for all Carnival ships just this one. Overall, I give high praise to Embarkation and Debarkation, Cabins, Cruise Director, Room Steward, Steak House and Casual Lunch at Pizzeria, Blue Iguana and Guy's Burger. We unfortunately will not try another Carnival Cruise. Read Less
Carnival Horizon Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 5.0 0.0
Shore Excursion 3.5 0.0
Enrichment 1.0 0.0
Service 4.0 0.0
Value For Money 5.0 0.0

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