7 Carnival Horizon Cruise Reviews for Entertainment Cruises to Caribbean - Western

We were excited to sail on one of Carnival's newest ships but the maintenance issues and poor guest service left us extremely disappointed. First, we paid the additional fee for priority boarding. When we arrived to the port we ... Read More
We were excited to sail on one of Carnival's newest ships but the maintenance issues and poor guest service left us extremely disappointed. First, we paid the additional fee for priority boarding. When we arrived to the port we were informed that priority boarding is only for the first passengers to board the ship and that it had ended at 10am. When we purchased priority boarding we were not informed of a time stipulation. The embarkation process was slow but smooth. When we boarded the ship there was a stench in the hallway and in our room. We booked a junior suite, the booking agent told us that the balcony was larger, the balcony was standard size. The walk-in closet was very nice and we enjoyed the additional space that the junior suite allotted. Our cabin steward was amazing and attentive, he left us extra bottles of water because we were return cruisers and a little box of cookies for being suite guests. There was a jetted tub in the bathroom which was nice, but the jets didn't function properly. On day 3 of 6 we started have an issue with flooding in our room. For 2 days we had soaking wet carpet. The first 2 guest service representatives that we spoke with were dismissive and rude. They implied that the flooding issue was something we had done. We found out from our neighbor that they had been dealing with flooding issues since day 2 of the cruise, apparently some pipe in the wall had a leak and the 3 rooms on the hall with us were all dealing with flooding issues. The dining room service was slow, our service attributed it to the larger ship and more passengers. We paid for specialty dining at Bonsai Teppanyaki and 555 steak house. Bonsai was entertaining and tasty, the Steak restaurant was average at best. We enjoyed the comedy shows and movies, both on deck and in the imax theater. Because of the maintenance issues that were not properly addressed and dismissive and rude guest service interactions we will not be taking anymore Carnival cruises. Read Less
Sail Date February 2020
I just returned from a cruise on the Carnival Horizon and had an amazing time! It absolutely exceeded my expectations and I can't wait to book another! Embarkation can be hectic as you are carrying your luggage and the attendants ... Read More
I just returned from a cruise on the Carnival Horizon and had an amazing time! It absolutely exceeded my expectations and I can't wait to book another! Embarkation can be hectic as you are carrying your luggage and the attendants want you to keep moving since, of course, there are so many people to board. Once you get on and get settled, its amazing! Public Areas: There are so many places to lounge, indoor or outdoor enjoying a drink or soaking in the sun. There are staff around constantly cleaning and making tables or chairs available for you. Entertainment: There is so much freakin stuff to do on this ship!! Of course the waterslides, sky ride, ropes course, clubhouse, basketball, mini golf, spa, but also the shows and music around the ship was 10/10. The acoustic guy in the Artrium was great, the band that played in the ocean plaza- GREAT, Country band in the Pig Anchor - AWESOME, and the violinist in the Atrium OFF THE HOOK! They hired extremely talented people that I didn't think would be on a cruise ship. The comedian Chris Wiles was OK to me, probably hilarious to others, but not really my type of funny. There is always something to do. Moreover there are seminars for every interest all day long. On the 6 day long cruise, we didn't even get to do everything available on board! And dancing everywhere! So much fun. Dining: The lido buffet is just abut always open with pretty good food. The main dining room is also free and the sea brunch was good too!! Delicious fresh squeezed juice and the chia pudding was my favorite. The lox also tasted good. But, really, the Pig n Anchor BBQ spot was soo good. I can't say enough. Its a great size portion and only $8 for a meal. We also ate at Fahrenheit 555 steakhouse, another delicious dinner and superb service. It is on par with Alexanders steakhouse, and better than Flemings or Mortons. You are treated like royalty. There is so much food on this ship, of every kind. Any kind of food you can think of - its offered. Room: The Havana Premium Balcony room is huge, and balcony even better and spacious. It comes with lounge chairs and gorgeous views. The stateroom steward, Muh, was the most friendly person I have ever met! You immediately feel like best friends with him. He remembered our names the first time. He also knew my BF's birthday and sang a little song; and I did not tell Muh that it was my BF's bday! He just knew and remembered. He took care of us and provided everything we needed for our room. I also loved the towel animals that were in our stateroom every day. Excursions: Unfortunately 2 of our excursions were cancelled (glass boat tour in Grand Cayman and Blue Hole in Jamaica) due to weather/ rain and uncontrollable reasons. I believe we will be getting our money back for those. However we still had an enjoyable time, or came back to the ship early to do more FUN STUFF. Cruises seems like an affordable way to vacation and see new places. I can't wait to do another. Overall Carnival exceeded my expectations and I really felt did a 10 out of 10 in every aspect. I would absolutely choose Carnival AGAIN! Read Less
Sail Date January 2020
We recently went on Carnival Horizon and I chose this ship because it looked like there was a lot to do. When we first got on the ship I missed the grand appearance of the atrium. It was beautiful but toned down. We had an ocean view room ... Read More
We recently went on Carnival Horizon and I chose this ship because it looked like there was a lot to do. When we first got on the ship I missed the grand appearance of the atrium. It was beautiful but toned down. We had an ocean view room on deck 1 and it was great. We had two washrooms which was nice. We took the stairs a lot it was just faster at times. The new elevator system isn’t complicated you just have to wait a bit. Breakfast was disappointing as it was the same menu every morning. Dining room dinner menu was really good, lots of variety. Guys burgers...yummy! I think the ship needed more pools and hot tubs for its size. Entertainment was ok, especially on sea days there wasn’t that much to do. Our cruise director Mike was great! I’ve been on Royal Caribbean as well and if I compare the two I think Royal is better experience and food wise. Ports were fun: Jamaica, Grand Cayman and Mexico Read Less
Sail Date January 2020
We chose this ship because of the Havana Suites and what it had to offer. Im not sure why so many people didnt like the new elevators, we found them them to be great and easy to use. Our Havana suite was wonderful, steward was ok but not ... Read More
We chose this ship because of the Havana Suites and what it had to offer. Im not sure why so many people didnt like the new elevators, we found them them to be great and easy to use. Our Havana suite was wonderful, steward was ok but not fantastic as we had hoped. The food was very good and plenty of options, so not sure why some reviews were so negative. Cookie, the cruise director was wonderful , he was so much fun in everything he did. Our next cruise will be on the Glory as that is where Cookie will be next. All in all we had a wonderful trip and are looking forward to our next one. We have cruised Carnival the most and have tried Royal Carib. ( beautiful ship but too big for us) and NCL ( run down ship and a different type of cruiser than we are used to) , We always go back to Carnival. Please take the negative reviews with a grain of salt, we all have different opinions and the trip will be what you make of it .. ENJOY !!! Read Less
Sail Date November 2019
We wanted to check out the brand new Carnival Horizon. The shows were absolutely fabulous! The cabin was clean and spacious. The cabin attendant was fantastic. The cruise director was wonderful and very very fun! The dining room food was ... Read More
We wanted to check out the brand new Carnival Horizon. The shows were absolutely fabulous! The cabin was clean and spacious. The cabin attendant was fantastic. The cruise director was wonderful and very very fun! The dining room food was excellent. Sadly, the buffet and other food venues were absolutely horrible. The worst sad excuse for food I've ever seem on a ship (45 cruises). You had to wait in long lines for really nasty cheap salty greasy foods. I would hesitate to cruise on this ship again because the only way to get decent food is to sit down in the dining room to eat. Way too burdensome. Too difficult to eat. I really enjoy getting on a cruise ship and feeling like I have access to good food without any hassle. If I want to work that hard to get food, I would stay at home where I have to cook it myself! Read Less
Sail Date December 2018
Cabin is not bad , ship is new, clean and not noisly BUT. My excursion was canceled but for my not say about this, Only 2 small pool for many hundered people, Too cold because air conditioner is too low, many people say "too ... Read More
Cabin is not bad , ship is new, clean and not noisly BUT. My excursion was canceled but for my not say about this, Only 2 small pool for many hundered people, Too cold because air conditioner is too low, many people say "too cold" but staff do not hear this, food is monotonous, all days food do not change, at 2-3 day eat this food tired of, "sky explorer" attraction is not work, too many people and ship have a private area but in ship app on mobile phone not say about this. We go at gavana bar at sit here at the last cruise day bur staff is for us "private area, go out" . But we say - in ship android application not writting about this... but staff say go out (( The mood was ruined ( Sorry for my bad eanglish and thank you for you attention, wish you do not mistake as me. , , , Read Less
Sail Date November 2018
We booked this cruise for the sky ride feature since no other boat has it as of yet,but seen reviews right after it set sail that the sky ride was down for repair,was hoping after 4 months that they would get it fixed but No still not ... Read More
We booked this cruise for the sky ride feature since no other boat has it as of yet,but seen reviews right after it set sail that the sky ride was down for repair,was hoping after 4 months that they would get it fixed but No still not working .Then was very disappointed in the buffet all week seemed like same food every day and only 3 meats choices and 6 sides literally 10 items on bar.Everyone on ship was complaining about the buffet.The entertainment was ok and they did have a vast amount of scheduled activities.The wait staff was great and friendly.Just wish they would take sky ride off the advertisement so no one else feels deceived .Also a mention about the fitness center, I have seen better gyms in hotels,This fitness center was very small and little to no equipment.To sum it up I feel 3 stars is a fair rating. Read Less
Sail Date November 2018
Carnival Horizon Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 3.5
Entertainment 4.0 3.8
Public Rooms 4.0 3.8
Fitness Recreation 4.0 3.8
Family 5.0 3.8
Shore Excursion 3.5 3.7
Enrichment 1.0 3.4
Service 4.0 3.9
Value For Money 5.0 3.5

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