10 Carnival Horizon Bermuda Cruise Reviews

Cruised on Carnival Horizon Sep 2018. The elevators were 'state of the art' which means confusing. you go to a kiosk, choose your floor and the screen tells you which elevator to go to. Then you wait and wait. There is no ... Read More
Cruised on Carnival Horizon Sep 2018. The elevators were 'state of the art' which means confusing. you go to a kiosk, choose your floor and the screen tells you which elevator to go to. Then you wait and wait. There is no indication on where your elevator is or when it will arrive. Once inside, you are stuck. You go to the floor that you choose on the kiosk plus any other floors where others are waiting to go to the same floor. Just strange. Never book spa balcony cabin 11234. When looking at the deck plans, there was an unlabeled cabin next to 11234. I asked my agent what that was and she put me on hold to call Carnival and ask. They said it is a storage closet. I figured no noise from a storage closet at night when I am trying to sleep. Well it wasn't a storage closet. 11234 is next to the thermal pool mechanical room and at 2am the first 2 nights, it drained the thermal pool so it sounded like a toilet flushing (but really loud) that lasted for 10-20 minutes. We switched to another open balcony room after the second night. Went to the Serenity (adults only) deck and one of the whirlpool spas wasn't working at all. Considering this is a new ship, that is a fail. The entertainment was awesome. Food was very good as well. Read Less
Sail Date September 2018
I chose this cruise with the thought of how wonderful it would be to sail on a new cruise ship. This was not my first cruise and I can say I was not that impressed. The hot tubs were filled with kids and no parents, soon became a kiddie ... Read More
I chose this cruise with the thought of how wonderful it would be to sail on a new cruise ship. This was not my first cruise and I can say I was not that impressed. The hot tubs were filled with kids and no parents, soon became a kiddie pool with kids sitting on steps and diving in splashing around, went in with shoes on, complained to a staff member and nothing was done. Bathrooms were far and few between, had to travel quite a bit to find one, they were not that clean either. Not impressed with the Cruise Director, barely saw him or heard him, except for the two times he was dancing on the bar and at the sail away party. Buffets were not impressive, and "the fun ship" always had a lot more things going on, especially on the lido deck, they used to have ice sculptures and midnight buffets on the deck itself. Didn't think it was appropriate to pay to watch a movie or thrill ride in the 2 new theaters, and one reason that really made me want to take this ship was the sky ride that was not working. Embarkation and disembarkation was very good and moved quickly. The Meridian Main Dining Room was great, wait staff great as well as the food. Read Less
Sail Date September 2018
I had very high expectations for this ship before I boarded. Considering it was brand new (only 4 months old when we sailed) and all of the bells and whistles that were advertised, I knew this would be a fantastic vacation. I was wrong. I ... Read More
I had very high expectations for this ship before I boarded. Considering it was brand new (only 4 months old when we sailed) and all of the bells and whistles that were advertised, I knew this would be a fantastic vacation. I was wrong. I was traveling with 9 people-5 adults and 4 children in 3 different cabins. The embarkation process was super easy and organized. I was happy with this as we all know how difficult it can be rounding up large groups of people and especially children. The service was awesome as well. Everyone on board was friendly and helpful. We loved the cruise director Mike and his team. They were funny, personable and engaging. The food was great and the head waiter Gus at the Reflections Restaurant was very good. He remembered our names when we saw him the next day after meeting us just one time the night before. Now the downside...this ship wasn't clean. Everytime I went into a restroom in a public area there was toilet paper on the floor, water all over the sink and an awful smell. There was dirt built up in the corner like it had never been cleaned. Again this ship wasn't that old so I'm not sure how this happened. We would walk down the hall any time of day and find dirty dishes outside the cabins which wouldn't be a problem except we would go back down the hall hours later and it was still there. When trying to find a place to eat at the buffet, there were always dirty dishes piled on abandoned tables. I've been on multiple cruises/cruise lines and never experienced this before. I also thought there would be more for the kids to do. There weren't many activities for the kids that didn't cost money. The IMAX theater, thrill theater and arcade were all very expensive. Overall it was a good time. If you do choose this ship, just be sure to lower your expectations and you won't be disappointed. Read Less
Sail Date August 2018
I love the layout and amenities of the new ship, Horizon, the indoor and outdoor spaces were great. My problem was with the food and staff. The free food was horrible. Very few options, low quality. If you don't pay for your ... Read More
I love the layout and amenities of the new ship, Horizon, the indoor and outdoor spaces were great. My problem was with the food and staff. The free food was horrible. Very few options, low quality. If you don't pay for your food, you will not be happy. Very little or poor quality alcohol in drinks. The staff was mostly not helpful and did not take any extra steps for you. For example, I arrived early at the dining hall for breakfast. I was told they didn't open until 8:30. That was it. Staff could have told me where my other options were if I wanted to eat immediately and not wait. This is one of many such examples. There was only one show, the staff show. Carnival takes nickel and diming to new heights by charging $5 to use the on ship app. After paying for the cruise, I find this additional charge insulting, it should be a free courtesy. The bingo was on paper, no tablets??? New ships or not NCL and Royal have Carnival beat in every area. My only plus was my room in the beautiful Havana Cabana area. Very exclusive, the only thing that made the cruise bareable, seriously. Read Less
Sail Date August 2018
This is my 10th cruise, and my 2nd, and last, on Carnival, it was also the most expensive cruise that I have ever taken, and was not worth the money. I could have taken a 7 day cruise for less money. The Horizon is a brand new ship. HUGE ... Read More
This is my 10th cruise, and my 2nd, and last, on Carnival, it was also the most expensive cruise that I have ever taken, and was not worth the money. I could have taken a 7 day cruise for less money. The Horizon is a brand new ship. HUGE but the passenger to crew ratio is not appropriate. The crew was very friendly and helpful, but finding a waiter on the open deck for drinks was ridiculous. I took this cruise because it fit in with my schedule, only 4 days from New York to Bermuda and back. Embarkation and disembarkation went smoothly, expect to wait at least a half hour in the waiting area before they call your number to board. Got on the ship at 11:45, but you can not put things in your room yet because they are still cleaning it, which I expected. Elevators operate differently, and are good once you get used to how they work. We were hungry from our long trip to get there and expected the buffet to be open...it was not, and the only place to eat was at Guys B-B-Q. The lines were ridiculous and there was only limited tables to sit and eat. Food was not that good, but I was really hungry. That is the only time you can eat for FREE at Guys B-B-Q, during the week you have to pay to eat there. All of the free eating areas are small buffet style, lines to get food are long and the food choices are very limited, compared to other cruises I have been on. The buffets also close early and the only FREE food is a burger and fries line, or a taco line, or a pizza line, and when I say line...imagine waiting for at least 10 minutes or longer and the food was not worth waiting for. The position of these food venues were designed poorly and blocked doorways to get to other parts of the ship. The 2 pools were smaller than my regulation size home pool, and of course overtaken by all of the children on board. There is a nice Adults Only section on the ship, but good luck getting a chair there. The rule is 40 minutes for a saved seat and your towel will be removed...well, I saw towels there for hours, I finally moved them to sit down. Restrooms on the public decks, casino, dining rooms were few and far between. I had to walk to the other side of the ship at dinner to find the closest restroom and then I had to wait in line again. There is a smoking section for those that smoke. The Dr. Seuss Waterworks is a fun waterpark for the kids, and there is a section with miniature golf, ping pong tables, corn hole game, fooseball, and pool tables. The zip line and skyride had a 45 to 60 minute wait for a 5 minute ride. The entertainment venue is small, maybe seats 1000 people, so we did not get to see a show. Dining rooms were nice and wait staff was excellent, that is where we ate for dinner each night. Food was very good in the dining room and it is included in the price of the cruise. I found a small hidden place for a small breakfast buffet, at the Ocean Plaza, and if you can find it the Ji Ji"s Asian and Cucina del Capitano those are FREE and very good. It's like a mongolian grill type of food place where you pick the meat, the veggie, and the noodle and sauce that you want and they make it to order. It was very good and on Deck 11. not easy to find though. I just got the feeling that they wanted you to opt for the dining experiences that you would have to pay for and not the ones included in the cruise price. Overall, I would rate the attentiveness of the crew as excellent, layout of the ships public areas as poor, food was average, cabin was very nice, i loved the balcony, no comment on the entertainment because the venue was so small we couldn't get a seat, casino was average, and no "freebies" like Norwegian offers. I will stick with Norwegian from now on. Read Less
Sail Date July 2018
Kudos to Chris the Flying Scotsman for making my cruise. Beautiful ship, lots of outdoor activities for teens. Great staff at teen club C. Decent BBQ at Pig and Anchor. Guys’ burgers and fries were good as was the deli. Pools ... Read More
Kudos to Chris the Flying Scotsman for making my cruise. Beautiful ship, lots of outdoor activities for teens. Great staff at teen club C. Decent BBQ at Pig and Anchor. Guys’ burgers and fries were good as was the deli. Pools are a joke. Havana cabins had their own until 7pm. What a total waste of space The aft pool was a sea of bodies. . Adult area Serenity, decent but a trek forward. Anytime dining, many more misses than hits. Stressed and shorthanded but always pleasant servers. Entertainment truly lacking but for Chris’ spectacular show. Gifted singer. Havana Club ok but closes at midnight, Limelight way too small for after hour mingling. Room steward, overworked folk. Phone call to housekeeping at 3pm the next day for clean towels and garbage picked up. Carnival replaced my granddaughter’s bag as it was damaged. Thanks Nelly. Will not sail this class ship. Read Less
Sail Date July 2018
Just returned from a cruise to Bermuda on the brand new Horizon. Below are my main takeaways, starting with the good and ending with the bad. The good: - The cruise director and entertainment staff were very present at nearly all ... Read More
Just returned from a cruise to Bermuda on the brand new Horizon. Below are my main takeaways, starting with the good and ending with the bad. The good: - The cruise director and entertainment staff were very present at nearly all times of the day. They did a great job creating a fun and lively atmosphere aboard the ship. The activities were typical Carnival… dance parties, bingo and so on… nothing revolutionary but still fun nonetheless. - The shows were all pretty good and the singers/dancers were very talented. - I enjoyed the food in both the dining room and lunch venues. I really can’t remember having a bad meal, albeit I am not much of a food critic. - The ship is good for families, especially those with young children. The top deck has a handful a new activities (Dr. Seuss waterpark, SkyRide, etc.) - The ship is brand new, so naturally everything is clean and immaculate. The cabins are typical Carnival, again nothing revolutionary, but they are nice and serve its purpose. The bad: - For a brand new ship, and Carnival’s “flagship”, you would think it would have a little bit more of a “wow factor”. This ship definitely trades some public space for more cabins. The atrium lobby, main theatre, fitness center, casino, spa and some of the other spaces are rather small and a little claustrophobic. Some of the interior decor is shockingly outdated and unappealing in my opinion. There are also some other, albeit minor, things that I noticed compared to my past cruises on Carnival... No more live Caribbean music on the top deck, muster drill was disorganized and longer than usual and smoking in the casino is totally "unregulated" on this ship. - This ship has a new smart elevator system where you a required to request an elevator for a specific floor and then get assigned a car. There are no buttons inside the elevator. Probably seemed like a good idea in theory but in reality its rather annoying. Wait times don’t seem to be any shorter and if your elevator arrives and is full, then you have to request and wait for another. - You would think with a brand new ship, Carnival would address the pain points from their last ships. Shockingly, some of them seem to have been exacerbated. If you want to eat at one of the special lunch venues (burgers, pizza, tacos), expect to wait in line for quite some time. The My Time dining system is also quite an ordeal, so try to get an assigned time if possible. The typical battle for lounge chairs on the pool deck was very much present on the Horizon as well. -The worst of all was getting on and off the ship at port. This was by far the most ridiculous experience on this cruise. Getting off the ship in Bermuda was totally disorganized, chaotic and unpleasant. Getting back on the ship was the same… stood in a huge line in the heat for almost an hour. How they could only have two gangways, each with ONE person scanning people’s cards to get onto the ship is quite shocking and doesn't make any sense at all. Overall I had a good time on the Horizon and I’m sure some of the kinks will be sorted out as time goes on. I’m just not all that eager to return to Carnival after this cruise. Read Less
Sail Date May 2018
I consider myself a seasoned cruiser (10th cruise) and I have traveled on Carnival 4 times in total. I also consider myself to be tolerant and fair when I give reviews, understanding all it takes to run an operation like a cruise ship. ... Read More
I consider myself a seasoned cruiser (10th cruise) and I have traveled on Carnival 4 times in total. I also consider myself to be tolerant and fair when I give reviews, understanding all it takes to run an operation like a cruise ship. However, I can say that I was disappointed on the Horizon and felt that the organization of staff and the events were not well executed. FOOD: As a new ship, the Guys BBQ Smokehouse was a nice addition to the boat. They offer a pretty yummy southern style buffet featuring all the favorites: smoked brisket, sausage, smoked turkey collard greens, mac and cheese, beans and more. Warning: If you have ever had the famous "trash can nachos" that other Guy Fieri locations offer (like at Foxwoods) then beware that the ones on the boat come in a "trash can" comparable in size to a large tuna can! The Bloody Mary's were a disappointment, as they didn't have that much sought after pungent taste that relatively few places get right. The smoked Watermelon margarita was unique (albeit a bit too sweet so ask for less sweet) and the Pecan Pie was the only thing truly worth the price. The Seafood Shack: Horribly understaffed! Both times I tried to get food there, I waited almost 30 minutes just to order despite being the 1-4th person on the line! The steamed crab legs were good, and the snapper looked yummy, but IDK if it was worth the steep price of $20 for the crab legs. Guys Burgers, Burritos, Japanese restaurants: all were good and the same as on the other boats. Nothing different or unique here. Meridian Dining Room: So here is where there was a huge, discernable difference from ship to ship. On my last cruise, on the Sunshine, we had some really great meals and the dining staff were fantastic and fun. The only good meal I had was the first night on the Port of Call menu (the brisket) and the second night, the lobster was free. After that, the choices became less and less and on the last night, the dessert menu only had one option (Baked Alaska) that was different than the other nights. The food was mediocre. The staff were polite, but aloof and not as much fun as the last ship. In fact, I found most of the staff on this ship to be less warm, and inviting than the other ships in general. I also found that unless you ate MEAT and A LOT of it, there wasn't much to choose from (except pasta, of course) Lido Deck Buffet: Horrible! The food was almost unedible on this ship and the variety of food was fried and disgusting. The carving station was only at lunch one time when I was there (the first day) and the salad bar had virtually 3 things besides lettuce (beets, soggy potato salad, and coleslaw) The "fresh Mozzarella' was soggy, pungent and flavorless. The green apples which help with sea sickness were impossible to locate and not at the fruit station where they should be. With all of the serving stations at this buffet, they could easily offer better choices. * The lack of staffing also showed itself at the pizza counter. It was painful trying to get a pizza! The Shops: For a new ship, the shops were surprisingly bland, and the jewelry wasn't as dazzling as it was on other ships. The shopping events were terrible, getting rid of all their "crap" and nothing that you couldn't find on shore at Bloomingdales. I came WANTING to spend money, and left with nothing. The brands went from Nine West quality to Kate Spade and overpriced. Entertainment: Cruise director Mike was just ok. There was no live DJ's on the sun deck and the sound system was terrible! You couldn't hear anything they were saying on the loudspeakers. The musical reviews were good, the IMAX theater was great, and the Thrill theater was the best out of all of them. Casino is the same as any other, and the only place that had the best dancing and music is the Havana Club. The White party stunk, it wasn't outside and it was held in the Atrium (compared to the best White Party on the Norweigian Breakaway) The boat felt crowded. The elevators are automated on this ship, and took a long time to come. Best part of the trip was the debarkation (seriously) we were on the 2nd floor and they literally opened the doors and we walked out with no one in front of us or behind us. Took like one minute! Bring your bags off with you! In the end, I felt the Pride and the Sunshine were much better boats and less money! Read Less
Sail Date May 2018
I have been on over 8 cruises with Royal, Norwegian, Disney and Carnival lines but by far this cruise has been my most unpleasant. I thought this ship being brand new would be great. Unfortunately it was not. It is a bigger ship but ... Read More
I have been on over 8 cruises with Royal, Norwegian, Disney and Carnival lines but by far this cruise has been my most unpleasant. I thought this ship being brand new would be great. Unfortunately it was not. It is a bigger ship but the shops, cafe's, and theater's are small. Not large enough to accommodate the guest on board. They had more cabins than entertainment facilities. There was always a wait for the activities from 30 to 60 minute wail. Very frustrating. They did offer diversity of activities but because the space for the activities were small only 2 to 4 persons at a time can use the activity. Hense the 30 to 60 minute wait for the activity. The food was mediocre nothing to write home about. Dinning room selection was a minimal and not a variety. Same items practically every night. More selection were at the buffet than at the sit down dinner. Cabins are a nice size. Larger than other inside cabins I've occupied. Cabin attendants were great. Dinning room waiters not so. Always a long wait to receive dinner you ordered. I do recommend if you do choose to cruise on this ship with family book your cabin on the 2nd deck. The Harbor View cabins. The accessibility to the Harbor View Lounge strictly for the Harbor View cabins was very accommodating. No need to run up to deck ten for an ice cream cone or juice and water all in the lounge. Overall I would not sail on the Horizon again. Had a better time on the Liberty and better food. Read Less
Sail Date May 2018
This is my third Carnival cruise and it was pretty average. The ship is big and it never felt overly crowded. Everything was new but nothing really wowed me. As far as staff goes, the cruise director was pretty personable, but could ... Read More
This is my third Carnival cruise and it was pretty average. The ship is big and it never felt overly crowded. Everything was new but nothing really wowed me. As far as staff goes, the cruise director was pretty personable, but could have been more interactive. We met some great crew members who really made our experience nice, especially the guys in Guy's Pig & Anchor. Some of the bartenders were really rude and half the drinks we got were watered down. We got the drink package, luckily, otherwise I would have been mad about buying some of the drinks we had. The people on the ship were probably the least friendly I've ever met. Then again, this is my first time sailing from New York, so I guess it's expected. You have the typical people who reserve loungers and cabanas with their towels for the whole day. I never really saw staff do anything about it. The Serenity area was so full of people when we visited, it didn't really feel serene. Entertainment was decent. The Quest was by far my favorite. It's a must do for adults who aren't so prude. The Celestial Strings show was also nice. The Welcome Aboard Show was mostly a waste of time. We went to the Thrill Theater for the Level 3 scary showing. It was so bad, we got a refund. Save yourself the time and money. The Sky Ride was pretty neat, and something you should try out. Make sure you bring your sneakers for it. The pools were tiny and I wouldn't even waste my time unless I had kids. And the spas were filled with mostly obese adults who stayed there for hours on end. Now for the food. I have to say the Steakhouse is the #1 MUST thing to do on the ship. Hands down, I had the best steak I ever had in my life. Everything was full of flavor. Well worth the $35. We also tried the Bonsai Teppanyaki. It was sub par hibachi. Nothing special. We tried Guy's Pig & Anchor for both the paid dinner and free lunch. The guys were fantastic. The food, not so much. I was most excited for this, as bbq is my favorite. The food had spice, but absolutely no flavor. I didn't know it was possible to make bland bbq, but apparently it is. Try it out for the free lunch, but definitely do not pay to eat here. Hopefully 5'2" (wink wink) Ian is your server, because he was hands down our favorite crew member. Guys Burger was our go-to lunch, and the pizza spot was good for late night. We ate in the main dining room twice for breakfast and once for dinner. We literally left in the middle of our dinner, because the food was horrible. I mean absolutely bland, cardboard tasting like food. I know it's hard to avoid that place, but you should try to. And then for Bermuda. Absolutely beautiful! We only had time to visit Horseshoe Bay. I'm not sure if this ship will visit here again, but you should if you ever get a chance. Embarkation/Disembarkation were pretty painless. Make sure you arrive during your appointment time, otherwise you'll wait in a longer line. And make sure you check your charges when you leave. They tried to charge us for four beach towels, when we returned them all. It happened to several other guests as well. Overall, I enjoyed my vacation, but it was below my expectations. If you get a good deal, I'd say it's worth giving it a try. Bon Voyage! Read Less
Sail Date May 2018
Carnival Horizon Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 3.5
Entertainment 4.0 3.8
Public Rooms 4.0 3.8
Fitness Recreation 4.0 3.8
Family 5.0 3.8
Shore Excursion 3.5 3.7
Enrichment 1.0 3.4
Service 4.0 3.9
Value For Money 5.0 3.5

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