29 Carnival Horizon Bermuda Cruise Reviews

Cruised on Carnival Horizon Sep 2018. The elevators were 'state of the art' which means confusing. you go to a kiosk, choose your floor and the screen tells you which elevator to go to. Then you wait and wait. There is no ... Read More
Cruised on Carnival Horizon Sep 2018. The elevators were 'state of the art' which means confusing. you go to a kiosk, choose your floor and the screen tells you which elevator to go to. Then you wait and wait. There is no indication on where your elevator is or when it will arrive. Once inside, you are stuck. You go to the floor that you choose on the kiosk plus any other floors where others are waiting to go to the same floor. Just strange. Never book spa balcony cabin 11234. When looking at the deck plans, there was an unlabeled cabin next to 11234. I asked my agent what that was and she put me on hold to call Carnival and ask. They said it is a storage closet. I figured no noise from a storage closet at night when I am trying to sleep. Well it wasn't a storage closet. 11234 is next to the thermal pool mechanical room and at 2am the first 2 nights, it drained the thermal pool so it sounded like a toilet flushing (but really loud) that lasted for 10-20 minutes. We switched to another open balcony room after the second night. Went to the Serenity (adults only) deck and one of the whirlpool spas wasn't working at all. Considering this is a new ship, that is a fail. The entertainment was awesome. Food was very good as well. Read Less
Sail Date September 2018
I chose this cruise with the thought of how wonderful it would be to sail on a new cruise ship. This was not my first cruise and I can say I was not that impressed. The hot tubs were filled with kids and no parents, soon became a kiddie ... Read More
I chose this cruise with the thought of how wonderful it would be to sail on a new cruise ship. This was not my first cruise and I can say I was not that impressed. The hot tubs were filled with kids and no parents, soon became a kiddie pool with kids sitting on steps and diving in splashing around, went in with shoes on, complained to a staff member and nothing was done. Bathrooms were far and few between, had to travel quite a bit to find one, they were not that clean either. Not impressed with the Cruise Director, barely saw him or heard him, except for the two times he was dancing on the bar and at the sail away party. Buffets were not impressive, and "the fun ship" always had a lot more things going on, especially on the lido deck, they used to have ice sculptures and midnight buffets on the deck itself. Didn't think it was appropriate to pay to watch a movie or thrill ride in the 2 new theaters, and one reason that really made me want to take this ship was the sky ride that was not working. Embarkation and disembarkation was very good and moved quickly. The Meridian Main Dining Room was great, wait staff great as well as the food. Read Less
Sail Date September 2018
We did this cruise because we had to cancel another cruise; boy was I glad we got to take this cruise. It was the last cruise on this ship out of New York, and they did it New York way! Getting on the ship was fine, as long as you show ... Read More
We did this cruise because we had to cancel another cruise; boy was I glad we got to take this cruise. It was the last cruise on this ship out of New York, and they did it New York way! Getting on the ship was fine, as long as you show up on your designated time on your boarding pass, otherwise you have to go into another line. I have cruised many carnival ships before, but this cruise ranked #2 on all my cruises. We had the best cruise director ever. Ryan and his staff kept us quite entertained. Never had a boring day. The comedians were fantastic, Mike Davis and Jeffery Jene kept us in stitches. The food was good, the ship was clean. I would recommend eating at the 55 steakhouse. It was such a great experience. The service was more personal because you have less people to attend to unlike the main dining room. The dining room service was fast, I am not sure why people are complaining, but on our cruise we did not have to wait for dinner. One tip is that you can eat at the Pig and Anchor for free on the first day of the cruise until 3:30pm. Drop your bags off, and go there, you will not be disappointed. All and all a good time was had by all. Florence ruin our beach day in Bermuda, because the waves on the beach were large and we had red flag warning. I will be cruising again in January with Carnival and I hope Ryan is our cruise director. I also stayed in a spa cabin which was a first, but would do it again. Like having access to the spa and its amenities it had to offer. Also the celestial show was amazing. You can only see this show on the Horizon. Book your cruise on Horizon, you won't be disappointed. Read Less
Sail Date September 2018
I did not have high expectations of Carnival as I had read too many bad reviews regarding this line but I was pleasantly surprised at the experience. Yes, it is a party ship. It's known as the FUN ship for a reason. If you're ... Read More
I did not have high expectations of Carnival as I had read too many bad reviews regarding this line but I was pleasantly surprised at the experience. Yes, it is a party ship. It's known as the FUN ship for a reason. If you're looking for quiet, there are places to go on the ship to get that, you just have to find them. CABIN - We divided our family of 5 into two interior rooms. The rooms are not that important to us as we hardly spend any time in them. They are small but didn't bother us as we're not big people but if you are on the larger side, they will feel very small. Housekeeping is lovely. FOOD - There were good things and bad things about the food. If you've cruised before, you'll be disappointed at the lack of choice at the buffet. They have separated stations into restaurants. So no pizza at the buffet, you'll need to go to Pizza place at back of ship. No hamburgers at lunch, you need to go to Guy's Burger joint (highly recommended). There is no pasta at the buffet, they want you to go to Italian restaurant. And there's no international station, they have Asian restaurants to take care of that. All of these are free at lunch, but not at dinner. Lunch had amazing cakes for dessert but they were absent at dinner buffet which is disappointing. We never ate in the main dining room because our kids wouldn't sit through that. We also noticed that they served basically the same food at the buffet with the exception of the special menu like lobster or escargot. Breakfast at Seaday Brunch is amazing, a step up from the breakfast buffet. Pizzas at back of ship are delicious too but line can be long. Overall, it was good food but some may find lack of choice at buffet a turn off. It does waste less food. I've found other cruises tend to recycle the leftover food for the next meal. ACTIVITIES FOR KIDS - Our kids loved SkyRide, SkyCourse and the SportsSquare. There can be a long wait for SkyRide so do it as soon as you can or just before it closes. Beware that if it's too windy, they'll close it, along with the SkyCourse. My kids loved the Clubhouse which had ping pong, soccer billiards and a 6 player foosball. We paid for the Thrill Theater which was okay, a little short (13 min.) but we had onboard credit. We also watched the Imax movie. Think they should reduce the price from $12.95 to $10 to encourage more people to go. My kids loved the outdoor evening movies with free popcorn. That was really nice. Sometimes hard to find a seat so go early or go halfway into movie as people tend to leave. Pools are warm which is nice. Pool at back of ship is less busy but they are both small for how many people are on board. Only two hot tubs for families are at the back of the ship and they are small. Note that both pools are salt water. Googles are recommended or it stings little ones eyes. Waterworks was a lot of fun for kids but could use more space for parents to sit. Waterslides were a bit of a wait but kids didn't mind too much. Warning that they will close if it's too windy. Both Waterworks and SkyRide/SkyCourse tended to close at 6pm. We didn't enroll our kids in the kids club as they were happy to stay with us. Our two older kids (13 & 16) are too shy to go to teen club. ADULTS - Serenity, the adults-only section is not really serene at all. It's just a big party place for adults. If you're looking for quiet, you're better off going to 5th floor outside which have loungers. Dislike that there's smoking in the casino and on some decks near the pool. Entertainment at night was good. Hasbro game show is really fun for kids. Comedians were just okay. Musicians on board were great, really talented. Elevators need work. For some reason, you push a floor and even though 7 elevators look free, it chooses the elevator that's already going to 4 other floors. I don't take them often, but we were on floor 3 and lido deck is on 10. Ship layout takes some getting used to. Some decks don't allow you to go from end to end because of the IMAX theatre which blocks it. That could've been designed better. Even arcade and Circle C club are somewhat hidden. There aren't a lot of onboard shops which was different from other ships. They also have strange hours. Our only Port was Bermuda. Highly recommend the Crystal Caves. We went to Horseshoe Bay beach. Beautiful pink sand with very few pebbles. If you're up to it, you can climb the rock mountain by the bar for a beautiful view of the beach. Beach umbrella and two loungers was $45 to rent. There's no shade otherwise and it was quite hot. There are food and beverage huts and bathroom with showers. We've been to Bermuda before so we knew we could take public transit to get to Horseshoe Bay. It's $9 roundtrip on the bus, $5 for kids. I saw transfers at dock for $7 per person each way, $14 roundtrip. So this was cheaper but more crowded. Bus only comes every 30 minutes too. Overall I really liked Carnival and as the Horizon is the newest ship, it was very beautiful and clean. There was a lot for kids to do and a lot of great food and drink options, all of which were reasonably priced. I would consider doing Carnival again if I was bringing my kids. If only traveling with my husband, I would probably not as seeing all the kids would make me feel guilty for not bringing mine. I wouldn't recommend Carnival too if you're just traveling as a couple. Celebrity or Holland America would be better. Royal Caribbean is good for older kids. Other option for families is Norwegian but I think Horizon beats them. Read Less
Sail Date August 2018
Let me just start by mentioning that we've been on 7 other cruises with various cruise lines including Carnival. I would have never booked this trip peak season at such a high price except that my husband had very little vacation time ... Read More
Let me just start by mentioning that we've been on 7 other cruises with various cruise lines including Carnival. I would have never booked this trip peak season at such a high price except that my husband had very little vacation time and was flying out of JFK airport the day we arrived back at the Manhattan cruise terminal. In other words, this was the only cruise that would allow for us to leave from a local port, and for my husband to catch his flight on time. I was concerned about the high cost of this short cruise and the negative reviews in which I had read. I had prepared my family for gross food and an overcrowded ship in advance based on what I had read. However, we were pleasantly surprised and had a good trip. Population: We cruised with a very culturally diverse group of passengers most of which were families of all different age ranges. There weren't too many young babies probably due to the high cost. Most passengers were respectful of others and fun to be around. Embarkation: You are assigned a specific time to arrive at the terminal. Parking at the Manhattan Cruise terminal was plentiful and we were on board about 20 minutes after arriving. In all of our years of cruising, we have never gotten on the ship so quickly. Cabin: We were on a sold out ship in balcony room 6277 which was nicely appointed with basic ammenities. Our balcony door made a loud squealing noise from the wind but this was fixed within 10 minutes of us calling the desk. We had prearranged a gift for our son which was damaged and it was replaced immediately after calling the front desk. The only downside about staying on the 6th floor is that you can hear the movies playing from IMAX theater and you can hear loud passengers on the 5th floor wrap around board walk. I would not recommend choosing this floor for these reasons. Our steward Abraham was amazing and met our needs without us ever asking for anything! Towel creatures were plentiful. Food: We were assigned to "anytime dining" and our sign and sail card told us where to go for our reservation. There was a desk in which we signed in and waited with a pager for our table to be ready. We never had a wait except on lobster night when it was about 20 minutes. Food in the main dining room was typical cruise ship quality and the service was good. Specifically Vlad and his assistant were efficient and professional. There will always be the parents who allow their kids to scream and cry in the dining room but this is out of Carnival's control. The Lido deck buffet food is okay and typical for a cruise line however the choices are lacking and as other cruisers have mentioned, if you are dieting, have food allergies, or are vegetarian, you might have trouble finding a suitable meal. There are way too many processed food options on this ship but these items seemed to be a huge hit among cruisers. The Pig and Anchor is free at lunch and delicious. There is also a burger joint, taco bar, sandwhich station, and pizza place which are all excellent however have 15-30 minute lines on average during peak times. They are all open only at specific times with the pizza place being open around the clock. I recommend utilizing alternative options to the Lido buffet at non peak times. Soft serve ice cream is available around the clock. You can also eat breakfast in the main dining room which was wonderful. Antonio was our amazing waiter and we had wished we had eaten there every day rather than just the last day. It's quieter and the food is much better than the Lido. Service: Service in general was fantastic with staff always willing to help. While on the slides, a male worker saw me carrying up 2 tubes and took one to assist me. A female worker on Lido notived by tag and bra hanging out and fixed them for me. Our room steward was friendly and attentive. Sadu in the photo studio was extremely helpful. Once at that pizza parlor, my 7 year old spilled 1/2 of his pizza on the ground. A female worker immedately came to our assitance and offered to get him fresh pizza. I cannot say enough for the entire hard working staff on this ship. As far as service, you will not be dissapointed! Entertainment/Gym: I used the gym at 0800 and while busy, machines were plentiful. There is a huge sports deck that is the main hub. The water park is great if you catch it off peak. Otherwise it becomes so overcrowded that it's really not enjoyable. Pack your suit and head right to it when you first get on. The slides are so fun! Watch out for the burning hot deck though! The sky bikes were always a 40-80 minute wait. They were closed our last sea day due to rain and wind as was the rope walk. The rope walk is great and typically the line is only a few minutes but we experienced major hold ups due to people becoming scared or unable to get across the course. Sometimes this would cause huge jam ups on the cat walks. There are only 2 family pools and hot tubs which are packed all day long. This was a great dissapointment for us as you can barely get into one. There seemed to be enough loungers despite the small pools. The games, mini golf, and ping pong are all fun and typically available without a wait. Children's camp: Our 7 year old went on 2 days and cried when we told him that he must eat so it must have been great! The process for checking in and out was extremely efficient and we rarely waited in a line. Port: We only ported once at bermuda and we did the restless native sail and snorkel. It was a nice excursion but we were slightly dissapointed with the snorkeling as we saw fish, but had higher expectations. Disembarkation: The process seemed to go smoothly but we decided to hang out on board until most cruises had departed. We enjoyed a breakfast in the main restaraunt and this was relaxing and wonderful. Overall: There are 2 reasons that I will only give this ship 4 stars. The first is the crowds and the second reason was the high price for a short cruise. I could have taken (2) 1 week long cruises for the same price it costed for us to go on the Horizon for 4 nights. However, Carnival does a pretty good job of systematically handling the 5000 people on board. Prepare yourself for some lines and plan your day around less busy times as you would a theme park or Disney land. Even on a sold out ship, we had great service and a wonderful time. Read Less
Sail Date August 2018
I had very high expectations for this ship before I boarded. Considering it was brand new (only 4 months old when we sailed) and all of the bells and whistles that were advertised, I knew this would be a fantastic vacation. I was wrong. I ... Read More
I had very high expectations for this ship before I boarded. Considering it was brand new (only 4 months old when we sailed) and all of the bells and whistles that were advertised, I knew this would be a fantastic vacation. I was wrong. I was traveling with 9 people-5 adults and 4 children in 3 different cabins. The embarkation process was super easy and organized. I was happy with this as we all know how difficult it can be rounding up large groups of people and especially children. The service was awesome as well. Everyone on board was friendly and helpful. We loved the cruise director Mike and his team. They were funny, personable and engaging. The food was great and the head waiter Gus at the Reflections Restaurant was very good. He remembered our names when we saw him the next day after meeting us just one time the night before. Now the downside...this ship wasn't clean. Everytime I went into a restroom in a public area there was toilet paper on the floor, water all over the sink and an awful smell. There was dirt built up in the corner like it had never been cleaned. Again this ship wasn't that old so I'm not sure how this happened. We would walk down the hall any time of day and find dirty dishes outside the cabins which wouldn't be a problem except we would go back down the hall hours later and it was still there. When trying to find a place to eat at the buffet, there were always dirty dishes piled on abandoned tables. I've been on multiple cruises/cruise lines and never experienced this before. I also thought there would be more for the kids to do. There weren't many activities for the kids that didn't cost money. The IMAX theater, thrill theater and arcade were all very expensive. Overall it was a good time. If you do choose this ship, just be sure to lower your expectations and you won't be disappointed. Read Less
Sail Date August 2018
The Horizon makes the occasional attempt at sophistication. There’s still a cruise formal night, where guests are expected to dress up for dinner in the main dining rooms. A library bar. Expensive suites and spa services. Diamond jewelry ... Read More
The Horizon makes the occasional attempt at sophistication. There’s still a cruise formal night, where guests are expected to dress up for dinner in the main dining rooms. A library bar. Expensive suites and spa services. Diamond jewelry for sale. Wild boar and escargot on menu for dinner. And, most successfully, there’s a really good new show in the theater – Celestial Strings – set all in white and with a live string trio providing some of the music. But if you’re looking for class and elegance you’re on the wrong cruise line. Carnival is home of the FUN ships – capital F. U. N. – and simple (some may call it low-brow) dining and entertainment is what they do best. The very hairy chest competition. The “Love and Marriage Show” version of the classic Newlywed Game. A group of (very drunk) friends singing Karaoke in lounge. PG-13 and R rated comedy and games. Not one, but two restaurants by Guy Fieri (burgers and BBQ). 24 hour pizza and ice cream. If you’re going on a cruise to have fun – and don’t have snobbish expectations – then you’ll do well on the Horizon. ---------- Cheers and Jeers – what good and what needs improvement on the Carnival Horizon Cheers! – for living up to the standards of being Carnival’s flagship cruise boat, with the best selection of activities, restaurants, and cabins in the fleet. Everything was new, clean, and working properly. Cheers! – for all the great technology on the boat. The free Carnival Hub app works great anywhere on the ship and lets you see maps, activity times, and even make dinner reservations from your own cell phone. The audio-visual tech on the boat is equally impressive – watching as the entire cast from the stage show leaves the theater and enters the atrium for an encore – and having the audio move seamlessly along with them – is impressive. The tablets used by some of the crew were also pretty cool. Jeers – for charging $5 to use the chat function on the app. This would have been convenient, but it should be free. Cheers – to our Cruise Director Mike. On a boat with over 1400 crew members, it’s amazing how much the charisma and enthusiasm of one guy makes such a difference. Mike was friendly, full of non-stop energy, and made everyone on the boat feel like he was their friend (all 5000 of us!). Cheers! – for trying something new with the elevator systems. Floors are select in advance, BEFORE boarding. Waiting for an elevator isn’t fun, and this should have helped. Jeers! – for poorly implementing the new elevator system. There aren’t enough signs explaining it, so everyone spent the first two days of the cruise confused and angry. Elevators were often over full, stopped at every floor, or stopped at floors were no one got on and off. In addition to more signage, the systems needs the ability to specify how many people are boarding, the ability to cancel reservations, and some way to know when an elevator is out of service (boarding was especially chaotic, as some elevators were being used for luggage, and no one had yet figured out how the system worked). Cheers! – for having a lot of great options for lunch. Guy’s burgers is a favorite for a reason, and Mexican at Blue Iguana is also very good. The key to both restaurants is freshness. Burgers, tacos, and burritos are all made fresh to order, and there’s a topping bar at each location full of fresh ingredients as well. Guy’s BBQ is great new addition to Carnival. It’s not the best BBQ I’ve ever had, but it’s still amazing to get real smoked BBQ on a ship, and it’s free at lunch. There were lots of other places we didn’t get to try as well –a Mongolian Wok, make your own pasta bar, deli, and more. Lunch is the best meal of the day on the Horizon. Unfortunately, lunch is the meal your most likely to miss because of port days. Jeers – for a kind of sad Afternoon tea. It was free, but if you wanted any tea better than Lipton you had to pay extra. Cheers! – for having an amazing and well trained staff. There are over 1400 people working on the boat from over 60 countries, and everyone we met was professional, friendly, and hard working. Many of the staff took the time to learn our names and greeted us when we passed by. Jeers! – for all the ways you can get ripped-off on the ship. In general, the more heavily something was promoted the worse of a deal it was. This includes: spa services, quasi-medical services (foot care and wellness treatments, etc), photo packages (some of which ran into the hundreds of dollars), shore excursions (almost always pricier on the boat than but directly on land), drink packages (either alcohol or soda), shopping (especially jewelry), and of course outright gambling (either Bingo or in the Casino). You could easily double the price of your cruise with these extras, most of which would be cheaper on land. Cheers! – for Carnival’s Cove Balcony cabins. These semi-enclosed balconies are available on the 2nd deck of the boat. They get less sun than balconies on higher decks, but otherwise are perfect. They are a great choice if you enjoy privacy (no one can look into the balcony from above) and being close to the water. Cheers and Jeers – for dinner in the main dining hall. Reflections (fixed time) and Meridian (flex time) are basically the same, although Meridian is larger and has two levels. The dining rooms are simply and modernly decorated but also somewhat generic looking and fall somewhat short of feeling luxurious. The menu generally looked good but execution was more mixed. Some dishes were pretty good (especially appetizers), where steaks and other main entrees were generally fair at best. Service in the restaurants, like everyone else on the boat, was generally excellent, however. Cheers! – for Celestial Strings. This is Carnival’s latest show and will be exclusively on the Horizon for about a year. Like Carnival’s other shows, it’s still basically just a musical revue (the cast sings and dances to a selection of popular songs; there’s no acting or dialogue) – but this new show is beautiful, the cast was top notch, and the live music (three musicians playing strings were part of the cast) was a nice addition. You’ll need to get to this show early to get seats, but there’s a pre-show performance to keep you entertained while you wait. Cheers! – for smooth and efficient embarkation, debarkation, and muster drills. Carnival puts a lot of effort into making sure everything runs efficiently and it shows. Our ship was at full capacity and yet we had no problems either in Bermuda or NYC. Cheers! – for never feeling too crowded, despite being at full capacity. With so many people on board it could have felt like a mob scene, but the boat rarely felt crowded. Lines were generally reasonable (except for peak times at Guy’s Burgers) – and there were always quiet spots on the ship to enjoy. ---------- For those that have read all this way, here are some “secrets” that we discovered while cruise. These are things that most guests on the boat, especially first time cruises, weren’t aware of. First, the highlight of our cruise was Carnival’s “Behind the Fun Tour”. This very limited tour isn’t promoted by Carnival, and you can only sign up for it on board at the Shore Excursions desk. Spots fill up quickly, so it’s best to sign as soon as you get on board. It’s not cheap ($95), but this 3-4 hour walking tour gets you access to things you’d otherwise never normally get to see and includes several nice bonus items as well (several photos, including one with the captain on the bridge, some snacks from the kitchen, a string backpack, wristband, and baseball cap). Highlights of our tour included the kitchens, crew recreation and dining areas, engine control room, bridge, and backstage of the main theater. We got a chance not only to see these restricted areas but also do talk to the crew that worked in them. It’s not for everyone, but if you’re interested in what it takes to make a ship like this run this tour is highly recommended. A free option to see a less crowded area of the ship is to explore the very front of the boat. Most of this area is not shown on the deck plans, and you’ll often need to walk through cabin hallways and out unmarked doors to access these areas. If I remember correctly, decks 4-7 are accessible, as well as decks 9-14. Deck 9 is above the bridge, and you can walk out above the “wings” on the sides of the bridge to see a great view down the side of the boat. There’s also a small seating area on Deck 14 with great views. The views from the front of the boat are amazing, but you will have to deal with the wind, which can be pretty intense. There is a key car slot near the door that's needed to turn on the lights in your cabin. Be aware that when you take out your card the outlets in the room will turn off as well; this is bad if you need to recharge batteries. As a work around, use a business card (ask your room steward for one) will work and let you leave the outlets on while you're out. The water slides and sky ride bikes can get crowded – these have some of the longest lines. The best time to enjoy these are as soon as you get on the boat. (As a bonus, you’ll have great views of NYC from the upper decks where these rides are located). Sign up for the earliest boarding possible, and you’ll have the ship nearly to yourself for a few hours. This is also a great time to enjoy the pools. Food tips: Most regular cruisers may already know this, but you are always free to order multiple items from the dinner menu in the main restaurants. Want seafood and steak? Just order both entrees. This goes for appetizers and desserts as well. We did this nearly every night and it made the meal a lot more enjoyable. Also, mixing and matching from the food choices on the Lido deck is a great idea. Guy’s burgers has a suggestion to try salsa from Blue Iguana as a burger topping, but don’t stop there. My wife’s favorite was soft serve ice-cream from the Lido Marketplace topped with bacon from Guy’s burger bar. ---------- Conclusion: This was our first time on a cruise and we had a lot of fun. Cruising out of NYC made things so much easier and more relaxing. The Horizon isn’t the biggest or the fanciest boat out there, but it might be the most fun. Read Less
Sail Date August 2018
I love the layout and amenities of the new ship, Horizon, the indoor and outdoor spaces were great. My problem was with the food and staff. The free food was horrible. Very few options, low quality. If you don't pay for your ... Read More
I love the layout and amenities of the new ship, Horizon, the indoor and outdoor spaces were great. My problem was with the food and staff. The free food was horrible. Very few options, low quality. If you don't pay for your food, you will not be happy. Very little or poor quality alcohol in drinks. The staff was mostly not helpful and did not take any extra steps for you. For example, I arrived early at the dining hall for breakfast. I was told they didn't open until 8:30. That was it. Staff could have told me where my other options were if I wanted to eat immediately and not wait. This is one of many such examples. There was only one show, the staff show. Carnival takes nickel and diming to new heights by charging $5 to use the on ship app. After paying for the cruise, I find this additional charge insulting, it should be a free courtesy. The bingo was on paper, no tablets??? New ships or not NCL and Royal have Carnival beat in every area. My only plus was my room in the beautiful Havana Cabana area. Very exclusive, the only thing that made the cruise bareable, seriously. Read Less
Sail Date August 2018
This is my 10th cruise, and my 2nd, and last, on Carnival, it was also the most expensive cruise that I have ever taken, and was not worth the money. I could have taken a 7 day cruise for less money. The Horizon is a brand new ship. HUGE ... Read More
This is my 10th cruise, and my 2nd, and last, on Carnival, it was also the most expensive cruise that I have ever taken, and was not worth the money. I could have taken a 7 day cruise for less money. The Horizon is a brand new ship. HUGE but the passenger to crew ratio is not appropriate. The crew was very friendly and helpful, but finding a waiter on the open deck for drinks was ridiculous. I took this cruise because it fit in with my schedule, only 4 days from New York to Bermuda and back. Embarkation and disembarkation went smoothly, expect to wait at least a half hour in the waiting area before they call your number to board. Got on the ship at 11:45, but you can not put things in your room yet because they are still cleaning it, which I expected. Elevators operate differently, and are good once you get used to how they work. We were hungry from our long trip to get there and expected the buffet to be open...it was not, and the only place to eat was at Guys B-B-Q. The lines were ridiculous and there was only limited tables to sit and eat. Food was not that good, but I was really hungry. That is the only time you can eat for FREE at Guys B-B-Q, during the week you have to pay to eat there. All of the free eating areas are small buffet style, lines to get food are long and the food choices are very limited, compared to other cruises I have been on. The buffets also close early and the only FREE food is a burger and fries line, or a taco line, or a pizza line, and when I say line...imagine waiting for at least 10 minutes or longer and the food was not worth waiting for. The position of these food venues were designed poorly and blocked doorways to get to other parts of the ship. The 2 pools were smaller than my regulation size home pool, and of course overtaken by all of the children on board. There is a nice Adults Only section on the ship, but good luck getting a chair there. The rule is 40 minutes for a saved seat and your towel will be removed...well, I saw towels there for hours, I finally moved them to sit down. Restrooms on the public decks, casino, dining rooms were few and far between. I had to walk to the other side of the ship at dinner to find the closest restroom and then I had to wait in line again. There is a smoking section for those that smoke. The Dr. Seuss Waterworks is a fun waterpark for the kids, and there is a section with miniature golf, ping pong tables, corn hole game, fooseball, and pool tables. The zip line and skyride had a 45 to 60 minute wait for a 5 minute ride. The entertainment venue is small, maybe seats 1000 people, so we did not get to see a show. Dining rooms were nice and wait staff was excellent, that is where we ate for dinner each night. Food was very good in the dining room and it is included in the price of the cruise. I found a small hidden place for a small breakfast buffet, at the Ocean Plaza, and if you can find it the Ji Ji"s Asian and Cucina del Capitano those are FREE and very good. It's like a mongolian grill type of food place where you pick the meat, the veggie, and the noodle and sauce that you want and they make it to order. It was very good and on Deck 11. not easy to find though. I just got the feeling that they wanted you to opt for the dining experiences that you would have to pay for and not the ones included in the cruise price. Overall, I would rate the attentiveness of the crew as excellent, layout of the ships public areas as poor, food was average, cabin was very nice, i loved the balcony, no comment on the entertainment because the venue was so small we couldn't get a seat, casino was average, and no "freebies" like Norwegian offers. I will stick with Norwegian from now on. Read Less
Sail Date July 2018
Kudos to Chris the Flying Scotsman for making my cruise. Beautiful ship, lots of outdoor activities for teens. Great staff at teen club C. Decent BBQ at Pig and Anchor. Guys’ burgers and fries were good as was the deli. Pools ... Read More
Kudos to Chris the Flying Scotsman for making my cruise. Beautiful ship, lots of outdoor activities for teens. Great staff at teen club C. Decent BBQ at Pig and Anchor. Guys’ burgers and fries were good as was the deli. Pools are a joke. Havana cabins had their own until 7pm. What a total waste of space The aft pool was a sea of bodies. . Adult area Serenity, decent but a trek forward. Anytime dining, many more misses than hits. Stressed and shorthanded but always pleasant servers. Entertainment truly lacking but for Chris’ spectacular show. Gifted singer. Havana Club ok but closes at midnight, Limelight way too small for after hour mingling. Room steward, overworked folk. Phone call to housekeeping at 3pm the next day for clean towels and garbage picked up. Carnival replaced my granddaughter’s bag as it was damaged. Thanks Nelly. Will not sail this class ship. Read Less
Sail Date July 2018
This was me and my wife's first cruise, I am 38 and my wife is 32. We have 3 kids but did travel alone. After researching it for so long I finally booked the Carnival Horizon leaving from N.Y.C to Bermuda for the 4 night voyage which ... Read More
This was me and my wife's first cruise, I am 38 and my wife is 32. We have 3 kids but did travel alone. After researching it for so long I finally booked the Carnival Horizon leaving from N.Y.C to Bermuda for the 4 night voyage which was from July 19th to July 23rd 2018 (despite all these negative reviews about it) This is my first review ever of anything really but I felt I had to say something positive about the ship itself and the crew after reading so much negative things everywhere, which I am so glad I didn't listen to. I am gonna be all over the place but I am gonna include things I didn't find in other reviews that I had wish I knew before I cruised and just general info to make your experience better and easier especially for first timers. First, boarding was a breeze,if you have an appointment time before 2 pm they will take your luggage at the door, tag it and it will be in front of your stateroom so you don't have to lug it around. You go through a short process where they get you searched and boarded on the ship by zones, it's very easy and simple to follow. You will not have access to your stateroom until about 5 pm or 6 pm so pack a carry on if you wish to start swimming/sunbathing once you get on the ship.(our appointment time to board was between 1 and 1 30 and were on the ship before 2 but wasted about 4 hours in street clothes which felt like such a waste of a beautiful day in port waiting to have access to our personal belongings. Your sail and sign cards will be in your mailbox at your room door around 4 pm. You need them to do everything on the ship from order drinks to purchase items on board. NO CASH accepted anywhere on board. Except the casino of course. The ship is amazing and obviously brand new so anyone complaining about the ship itself can't possibly be satisfied. The layout is pretty easy to remember and after a few times walking around the ship you get to know pretty well. (decks 1/2/6/7/8/9) are mostly rooms so no need to go there anyway if not staying on that floor. The 3rd deck (lobby) has a few shops, bars. Deck 4 is where the main restaurants are (included in the price) where you will be having dinner every night and the casino ( which is the only bar open after 2 am, also drinks are free if you are playing) Deck 5 are where all the bars and pay restaurants are. Deck 11 is the water park and kids area including the basketball area, running track etc.The 10 (lido deck) is where most of the daily action is, there is a pool mid ship and a pool with 2 whirlpools in the back. (both filled with mostly kids) Deck 15 is the serenity deck (adults 21 and over only). 2 whirlpools and a bar with a salad bar for lunch. I was surprised but the bar closes at 6 pm. It seemed pretty early for an adult only retreat but the whirlpools are open till midnight. Also you do still hear the kids going down the slides and screaming at the water park but not enough to be bothered by it. We stayed in an inside stateroom as we didn't need a balcony and didn't regret it because it was much cheaper and got to see plenty of the ocean just being on the ship while we were out and about. 2 comedians on board, both were funny. Food was excellent. We didn't go for any extra $ dining options as there was plenty to eat that was already included. Buffet menus changed everyday (breakfast, lunch, and dinner menus) breakfast buffet was open till 12 pm for late risers which was awesome. Pizza is 24 hours and delicious Burgers and fries were a little over seasoned but great. Tacos and burritos where great too. A few minutes to wait during peak times but staff was working their butts off to keep up with the demand. Once again, don't let waiting in line for a few minutes ruin your day!!! Dinner menu at the restaurant changed every night. You are assigned a dinner time for the main restaurant once you are boarded and it is written on your card. You will not be seated unless it is your time. There is one cruise casual night where you have to dress up but that is also when lobster is on the dinner menu (unlimited lobster tails!!!) Havana Bar had live music 3 of the 4 nights which was a lot of fun to dance and have some mojitos. At midnight the Havana bar closes so the limelight lounge was the hangout after midnight until 2 am if you wanted music.. Live DJ playing music with good energy (18+ only). Groups of kids where running around the halls etc. but not to the point to where any reasonable person would be annoyed or be complaining about it, also after midnight the ship is pretty much a ghost town other than the club and casino. So there are plenty of places in and outside the ship to just hang out and enjoy the sounds of the ocean or explore the ship. People complaining about the lines for the food are being dramatic and have never been to a club/bar in NYC where we are from. Sometimes you get lucky and get the bartender after 30 seconds, other times you are waiting a few minutes. BIG DEAL!!! You are on vacation and shouldn't be stressing out over nonsense. The casino bar is the only bar open after midnight so it does get a little overwhelming for the bar staff and the wait is a little longer. (hint:if you have a simple drink order go to the club bar (limelight lounge) which is a lot less busy and also located on the casino deck, much less of a wait and less than a minute walk from the casino). Service was amazing in every aspect. Food service was quick at dinner, staff everywhere cleaning up after people and cleaning the ship decks every night. Ship is pretty much spotless, other than left over plates on tables that were eventually cleaned up shortly after people left their tables at the buffet and some cups laying around. Asking employees for directions the first day was always pleasant and never felt like I was annoying them as they were very helpful and nice and always smiling. We did get the cheers package which was about 52.00 dollars a day, each adult in the stateroom did have to purchase it for the entire cruise. (No 24 hour package like other cruise lines) Also, any ship leaving from New York or Texas, you will not have access to the cheers program until 6 am the second day of the trip, its state law so you will have to pay for drinks the first day) For us we are not big drinkers but got it anyway and ending up getting around 60 drinks for the duration of the cruise for both of us so we did save some money) average drink did cost around 10 dollars. You do have a limit of 15 alcoholic beverages a day (6 am to 6 am) for each card. so if your spouse is not a big drinker you can use their card and no staff seemed to mind if it wasn't your own card. You MUST download the Carnival app, its free to use on the ship and gave you all the information you need to know of whats going on at every hour so you can plan out your day, also what places are open to eat etc. Room service is free but there is a 5 or 10 dollar total charge for orders after 10 pm. We did go jet skiing in Bermuda, which was only about a 3 minute walk off the ship. (K&S Watersports) About 150 for a single rider 170 for a double rider. 75 minutes of riding and swimming on a private beach for an awesome experience. Check out their website and videos In the end, it was an awesome experience, I will definitely cruise with Carnival again. Don't listen to all these people, book it and you won't regret it. Have fun, be silly and enjoy your time!!! Read Less
Sail Date July 2018
Upon embarkation and going into the cabin, my son found a huge smashed cockroach on one of the magazines in the room. Housekeeping was notified. Guest Services were overwhelmed. They never, ever answered the phone, no matter the time of ... Read More
Upon embarkation and going into the cabin, my son found a huge smashed cockroach on one of the magazines in the room. Housekeeping was notified. Guest Services were overwhelmed. They never, ever answered the phone, no matter the time of day. The phone kept on ringing, no pickup by anyone. Excessively long lines and waits of over half an hour to speak to someone at Guest Services. Ditto the bizarre elevator system, the use of which was not explained, leaving disabled people, children, non English speakers, and those adults not technologically savvy standing in front of elevator cars for excessive time periods just to get on, and then the car doesn’t stop on their floor! Food was mediocre at breakfast, the same thing all four days of the cruise. Lunch slightly better. Dinner was at least the highlight of the day. Kids all over the place, yelling and screaming and clogging up the pool, not to mention excessively long waits at the water slides. The bicycle around the ship was out of commission for the whole cruise. We were four adults and four children. The movie theatre cost us $88 just to see Jurassic Park. The candy shop is a rip off. The popcorn machine was out of commission, so we went into the candy store onboard. Four small sandwich size bags of gummy bears came to $46!!l On the outside they’d probably be about $10 total. My son accidentally left a medical device on board, and instead of trying to assist us in getting it at NYC, they put it in lost and found onboard and sent it to their facility in Miami to be shipped to us, in NYC, within 30 days!!! The Carnival agent, in Miami, didn't seem to be making an effort to Contact Carnival in NYC to put the medical device aside so we could pick it up in NYC. Read Less
Sail Date June 2018
Debarkation Day... and I feel like I should write this review after hearing so many negative people on the ship and on the reviews. First of all, embarkation was a breeze. Waiting 30 minutes in line but you know what, they got ... Read More
Debarkation Day... and I feel like I should write this review after hearing so many negative people on the ship and on the reviews. First of all, embarkation was a breeze. Waiting 30 minutes in line but you know what, they got everything right and were thorough with security. I don’t mind waiting. We went to Guy’s Pig and Anchor after embarking. It was free guys!!! Waited maybe 10 minutes in line, best food we had all week! Only free on embarkation day. Overall cleaniless was great! Employees were constantly cleaning, mopping the wet floors. Food: buffet for breakfast was good. Burritos were delicious! some commentors say ‘breakfast couldve been better’. Where i’m from eggs, toast and bacon is breakfast. So not sure what ya’ll were expecting? Rib eye? Guy’s Pig and Anchor was phenomenal! We went a second time for $27 we got ribs, corn, cornbread, trascan nachos. It was more than I could eat and absolutely delicious! We ate at the Meridian all week, again top notch! We even got offered a second plate of lobster one night which was surprising and very welcoming! Staff: were all friendly! Our cabin steward Daniel was real nice. Always called us by our first names and chatted with us. Debarkation process also went well! My only two negatives are: an adult only pool would’ve been nice or even just for a few hours. The pools are small and bombarded with kids, but hey I guess we shouldve went to an adult only if we wanted. The meradian, unless you have the app you have to go up a floor to reserve a spot then walk down to your table. I see this being s nuisance for families with kids and people with disabilities. We used the app on the second day once we knew about it and it works flawlessly. In all great trip, great ship! Carnivals reputation for a party ship was not seem on this ship. Oh and the comedy shows were amazing! Caroline and Tommy Drake were hilarious and had us in tears all 5 shows we attended. The brass boys and crushed velvet were a great jazz band we listened to every night!!! We love them!!! Read Less
Sail Date June 2018
I choose this cruise because it was a new ship, it was affordable, only a 25 min. ride from my home, and a short cruise that could accommodate my daughter's work schedule. I am in my 60's and my daughter is in her 20's. I ... Read More
I choose this cruise because it was a new ship, it was affordable, only a 25 min. ride from my home, and a short cruise that could accommodate my daughter's work schedule. I am in my 60's and my daughter is in her 20's. I have been on over twenty cruises on various cruise lines. My daughter and I throughly enjoyed this cruise. Although I have been on Carnival ships before, my daughter had never been on a Carnival ship although she has experienced other cruise lines. The organization of the ship was easy to navigate and we quickly knew how to get around. The decore was so nice and hotel like, and reminded me of other cruise lines I had been on. The ship was one of the cleanest I have ever seen. The food was absolutely delicious, hot foods were always hot and cold foods were always cold. The menus were different each day with wonderful offerings. Although both my daughter and I are small women we are foodies, and prefer not to eat at all if food is not good. We had Our Time Dining and it was easy to get a table quickly although we had to wait a little bit on lobster night. We always had a table for two, we loved that. The dining room looks like a restaurant not at all like a massive dining hall. We never ate at the extra payment dining rooms. All staff we encountered were pleasant and helpful. Staff was always ready to answer questions even though it may have not been their department. Our cabin steward was great and always made sure we had clean towels and a towel animal. We had an interior cabin and it had plenty of storage, the size of the cabin was exactly what we expected. The bathroom was a good size, but I wish there had been a sliding door for the shower instead of a shower curtain. The bed and the bedding were delightful and I had a good night's sleep each night. Entertainment was fun. During the day the usual silly and fun activities were offered, like the hairy chest contest, the love and marriage game, trivia, zumba and many other daytime activities. The pool deck always had lots of people, and activities. It was nice that there were several eateries around the pool deck. Of course there was a casino, which was small and bingo was constantly offered. The casino was extremely smoky at night and somewhat smoky during the day. Since I am a non smoker I spent little time in the casino. Night activities were great. There were two comedians. They both did general comedy and evening comedy for adults only. We only saw the adults only shows, we laughed a lot. One comedian was a guy in his 40's and the other was a women in her mid 60's, both were just hilarious, the comedy room was full during their performances. The pools were very small and full of children, so we did not venture into the pools and neither did most other adults. However, the Serenity area for adults was wonderful with cabanas, lounge chairs, two jacuzzis, a few tables, a bar and a salad bar. It was a wonderful retreat, but you needed to get there early to obtain a spot. They have towels there also, they were so lush that I purchased one to use when I go on other vacations. Our only port was Bermuda, since we both have been there several times, we just went to the little beach at the port and we visited the glass place. So we did not go on excursions. The beach was nice and clean and quiet, we enjoyed it. Nighttime entertainment was great. There was all kinds of wonderful live music all over the ship, I loved the violinist, and all other music I heard. There was a fun nightclub with good music for dancing. The professional dancers and singers at the shows did a great job, but there were no aerialist as I have seen on other ships. I would absolutely travel on this ship again and I plan to tell all of my friends and family how much fun we had. We had so much fun that we did not want to sleep to late or go to bed to early. The other passengers were also a joy. We met and talked to several nice people. Also there weren't as many children as I thought there would be, but most of the children I saw were quiet and well behaved. I did not see any loud and rowdy adults, nor teens. There were people of all ages on the ship but there did not seem to be lots of people in their 20's. There were some families with children and many without. The ship never felt crowded even though there were over 4,000 people. We will most likely go on the Horizon again or some other Carnival ship next year. Read Less
Sail Date June 2018
My 2 sisters and I decided to take my mom on a cruise. We decide to get a nice suite. Not only was there no wheel chair elevators for disabled people, but the lines for the Buffet was insane! The line to get onto the boat took over 35 ... Read More
My 2 sisters and I decided to take my mom on a cruise. We decide to get a nice suite. Not only was there no wheel chair elevators for disabled people, but the lines for the Buffet was insane! The line to get onto the boat took over 35 minutes due to rude people not allowing a disabled lady in a wheel chair go first. Then the 10th floor buffet was gross! Lines that took way over 45 minutes. Also to get to the buffet the floors around the pools were so slick and wet we couldn't chance one of us pushing my mother to fall! Someone is seriously going to get injured. As to the restaurants thankfully they were delicious. Liked the steak house very much. The one thing I had was a great time laughing. ONLY THING. Way too crowed. 5000 people on one ship. UM no. And to have no wheel chair elevator is not smart! And they don't just have where you push the floor you want to be on. Nope. They make you wait and advise when that elevator will be ready. Again by this time rude ignorant people jump in front of my mother in a wheelchair. Lastly being on a floor with a suite, we had our own bar and pool. Loved that. BUT.....the pool was only for us till 7pm. Then it was open to the entire boat. I didn't spend thousands of dollars for rude ignorant people to be allowed on our floor's pool! Oh and best part? There was a bachelor party on this floor. LOUD, RUDE, AND didn't want to go back to the suite pool as all the guys were drunk the entire time. Shocked no one kicked them back to their suite. Would I go back? Nope. For the amount of money I spent I could of went to Ireland. Waste of money. Don't do it. Read Less
Sail Date June 2018
I was excited to travel from New York to Bermuda on this new ship but it was not an experience that I would recommend. I would not recommend traveling with Carnival or taking this particular ship. If you do, bring your patience, there will ... Read More
I was excited to travel from New York to Bermuda on this new ship but it was not an experience that I would recommend. I would not recommend traveling with Carnival or taking this particular ship. If you do, bring your patience, there will be a lot of waiting and subpar service. I was disappointed from the check in line. It took over an hour to get through the check in (maybe if you get there earlier you will wait less. Idk). After the check-in, the trip was an endless experience of waiting for elevators, a seat at breakfast in the Lido Marketplace, a lounge chair at the pool side movie, a cabana in the adult-only resort, everything! It was just lots of people and slow service (waiting 20 minutes to order a drink at the bar). Additionally, the service was bad and awkward. We did dine on your own time dining, the dining room was on one floor but the reservation spot was two floors up and around a corner (did I mention the slow elevators). The app did help with this but we used the app several days and we would get to the dining room (on-time) and they had reassigned our table, tried to sit us at tables that were already seated, and we waited 10 or more minutes once seated for service. One night, they told that they just sat two large parties and would have to wait a while for bread and water. The hostess was rude, unapologetic, and often acted distracted. Once seated, we waited a long time and the food was not good. We tried almost all the restaurants, Guys Burger Joint was by far the best (and free). The Seafood spot had a long line and did not have all the items on the menu. The pizza was also very good (20+ minute wait in the line). We stayed in the Family Harbor area, the lounge was also packed always (no seats, plates, silverware available). The scheduled food service in that lounge was inconsistent. One day, they did not bother to put food in the lounge at all. We ordered room service and the wait time was incredible 1.5 hours once and 45 minutes the other time (Our 2 year old was on a PBJ binge and without being able to access the family lounge -- room service became the only other place). We had massages in the spa. We waited 30 minutes past our appointment time to be seen (paid over $300) but later that day they gave us a $50 gift card that we could not use on the previous service. So, I recommend waiting until the end of the cruise to book any spa services in case they give any discounts later in the cruise. Finally, we pre-paid for the PixelMax before sailing and I have a $644 charge for pictures that I need to call and dispute. Not the vacation that I imagined. Two things worked well, Camp Ocean and our room stewart was good. Read Less
Sail Date June 2018
This was my first and Last cruise with Carnival. My wife and I booked a 4 day cruise with Carnival Horizon from NYC to Bermuda. The check in process took a very long time. Once we finally got to our cabin, I noticed how tiny it was....only ... Read More
This was my first and Last cruise with Carnival. My wife and I booked a 4 day cruise with Carnival Horizon from NYC to Bermuda. The check in process took a very long time. Once we finally got to our cabin, I noticed how tiny it was....only one single bed and a couch (in which my wife had to sleep on). The buffet area was always very crowded, many passengers were rude trying to cut in line bumping into us. The food at the buffet was very limited on any given day. On most days there were a couple pasta dishes, a seafood dish, and only once they had boneless chicken (which I had to wait a few minutes for it to be refilled). There was a lot of available seating, but still tough to find a free table at times. Also, the floor area in the buffet area was EXTREMELY slippery and dangerous! The Lido Deck was also a terrible mess. Hundreds of people, and two overcrowded bars including the Red Frog and Blue Iguanna where it took my wife over 15 min just to get a drink. There were way too many passengers and not enough staff at the Lido Deck bars to handle the massive crowds of people. There were two small swimming pools, yet about 4,000 people on our cruise ship so do the math. It was basically impossible to find available seating near the pools and very little room to even take a dip in the pools filled with mostly kids splashing around. Later during our cruise, we found out there was another adult pool near the Havanna Bar on Deck 5, but only open for a couple of hours after 7PM. How much sense does that make?? Now a few positives, aside from the Buffet Staff and Lido Deck Bar staff, the other workers were very friendly. We loved our housekeeper who did an amazing job keeping everything very clean for us. The Dining Room staff, especially the waiters were also amazing! They had a great system in which you grab a reservation ticket on Deck 5 first, then you proceed to the Dining Room on either Deck 3 or 4 and present your ticket for a free 3 Course meal. I will really miss that food and great hospitality. Also, the Comedy Shows were hilarious and a lot of fun. However, make sure you arrive at least 30 min early if you want a seat. There was also some good nightly entertainment including free movies under the stars on the Lido Deck, 80's music event, accoustic guitar performances at the Atrium Bar, Live Latin Music at Havanna Bar, and my favorite was the country music duo band at Guys Pig Anchor Bar (which didn't attract too many people though). They also had karaoke one night next to Internet Cafe, but the wait time to sing was 1 hour and 15 min. They allowed several people to sing twice, without giving newbies a chance. Very poor organization. When we arrived at Bermuda, surprisingly there were no announcements. We only realized it was ok to to exit the boat once we realized how quiet the boat was. At first it took a while to get a public transit bus to take us to Horseshoe Bay Beach, which was gorgeous but extremely packed! We managed to enjoy a few hours at the beach. We also walked around Hamilton, but really nothing worth seeing there. Once we got back to nyc, departing the boat was a nightmare. It took us two hours to get off the boat and go through customs. Lines and more lines while carrying our luggage. Never again! Overall, it was not worth the money we spent to be on an overcrowded boat without being able to do some things because they pack 4,000 people on a boat and not enough staff. No more cruises for me! Read Less
Sail Date June 2018
I have been a long time cruiser on Carnival and many other cruise ships. I have always enjoyed myself on each of the cruises booked.I have always found trips relaxing and a great value This time I CANNOT say that I had a satisfying time. ... Read More
I have been a long time cruiser on Carnival and many other cruise ships. I have always enjoyed myself on each of the cruises booked.I have always found trips relaxing and a great value This time I CANNOT say that I had a satisfying time. The Horizon was overcrowded to the point of being very uncomfortable. The Lido and Serenity decks pools and hot tubs were ridiculously crowded and one was not functioning properly. The highlight of the ship, the sky ride, was not operating at all.The Food on the lunch buffet was not appetizing at all. After awhile, i found myself just walking away because lines were way too long. The pizza was the only option that was reasonable in wait time depending on the time of day. The shows did not live up to my expectations of Carnival's entertainment. I am fully aware that this is a vacation business but Carnival used to have a way of making vacationers feel that their satisfying experience was the first priority. They used to have an art of presentong food in an awesome way. However now they have no problem presenting upcharges ,overpriced excursions and overcrowded facilities. On a positive note our servers in the Meridian Restaurant were outstanding and our cabin was kept clean by hard working staff who earn every penny. When I called after disembarking they said SORRY.Well I am sorry... My Family and friends will be looking to other cruise lines for future bookings. Read Less
Sail Date June 2018
It started when they couldn't control the crowd lining up to get on the ship. People were annoyed they were in line for 2 hours so they started just throwing their luggage into any open bin and walking on to the next huge line. Once ... Read More
It started when they couldn't control the crowd lining up to get on the ship. People were annoyed they were in line for 2 hours so they started just throwing their luggage into any open bin and walking on to the next huge line. Once you finished line 2 you were permitted to enter the boat. All of the elevators were being used to bring luggage up to rooms, but there were no signs posted to let you know that. After waiting 2 hours in line you had to walk up (6 decks in my case). Once you get to your room you notice there is no electricity!. Fortunately I saw on a blog that I had to stick my sign and sail card (room key) in a slot near the door and leave it in the slot or you didn't get any power. The rooms are clean and very nice. They leave you cards to fill out with your room service breakfast requests. There is only one problem... They do not put any pens or pencils in the rooms. If you are looking for an ice bucket for the one liter of wine that the website states you can bring per person, you are out of luck. No wine buckets no ice but don't worry cause they confiscate your wine and dump it out anyway. They do leave you a lovely note in your suitcase letting you know that they trashed it. Apparently they changed their policy but forgot to tell anyone. There were no shows onboard except for explicit comedy shows. Probably a good thing though considering the boat was packed with over 5,000 people and about 1300 crew members so everyone was on top of each other and lines to even be able to eat were outrageous. There are 4 beautiful pools but good luck getting in any of them. The food was just ok. Nothing special. But if you wanted special you could get it for an additional charge! Unlimited soda was also not unlimited. You had to have a 5 minute wait between beverages and my husband was not permitted to get himself and me a beverage at the same time. Problem was there was no where to sit so when we found a seat anywhere I would guard the seats and he would get the drinks, or should I say drink? We had to share. The staff was amazing and polite and helpful and they always seemed happy. (Perhaps they were drinking all the confiscated wine?) I will be going to an all inclusive resort next time. Oh one more note. We had pictures taken and for only $1,999.99 We could have taken 30 of them home! Not kidding that was the price for an album with 30 pictures! Read Less
Sail Date June 2018
Horrible cruise and ship!!! Our room on deck 1 had a fishy smell, and our intercom in our room did not work so when the cruise host came on to give the cruisers daily info we could hear any of it. The high tech elevators leave you waiting ... Read More
Horrible cruise and ship!!! Our room on deck 1 had a fishy smell, and our intercom in our room did not work so when the cruise host came on to give the cruisers daily info we could hear any of it. The high tech elevators leave you waiting for 10 to 15 minutes on most occasions. Don’t even think about getting a taco, burrito, or taco bowl unless you have an hour to wait in line. Think you want a pizza well carnival had one employee forming dough, making the pizzas, baking the pizzas and waiting on cruisers, so the wait for pizza is at least 45 minutes. On the lido deck in the buffet area it is like an ice skating rink walking. Peoples feet sliding out from under them. Almost slipped and fell many times. Reported to staff and was told they were aware of it. At breakfast water was dripping from the ceiling in the seating area in the buffet and had to move tables twice and seen many other families moving there seats as well. Was told it was condensation!!! And for the wow factor of a new cruise ship the atrium (lobby) area looked unfinished with white plastic looking stone walls. Not impressed at all and will think twice before cruising with Carnival again!!!! Read Less
Sail Date June 2018
This was a cruise I was very disappointed with. I will keep it short. I have 37 cruises under my belt, 7 with Carnival, and each year, the quality seems to be going down hill, This cruise was clearly better than NCL and RCL. The Bad ... Read More
This was a cruise I was very disappointed with. I will keep it short. I have 37 cruises under my belt, 7 with Carnival, and each year, the quality seems to be going down hill, This cruise was clearly better than NCL and RCL. The Bad The elevators took for "Ever" to come. The technology is really bad that they are using. Carnival should have looked in to queuing theory before they ordered the worst technology known in the 20th century. Queuing Theory has been around for 70 years and they do not use it. The crew, knew nothing. Giving wrong directions, wrong floors etc. They would send you to the other end of the ship, wrong floor, make you very late for a show, The shows, this is where they have cut costs. They are unprofessional, and the theaters are so small, can not fit anywhere half of the 3,900 passengers that are on the ship. Get there very early, or you will not get a seat! The Ship is Dirty, things are missing, holes are everywhere. This should not be the case for a New Ship. The drink plan, you have to wait 10 min between drinks, but the staff does not show up for a long time. So, plan on not being able to get drunk on the drink plan. Your bill will not be correct. Expect double charges on your credit card. Split charges from shops. And holds on your credit card, for which you can not find what the charges are from. CHECK YOUR BILL!!! before you leave the ship!!!! Drinks are not consistent, Some drinks have too little spirit, some are too sweet and some will get you drunk on 1 drink. The décor is clearly on a low budget. Not what I would expect compared to the older ships. Very plane, not the elaborate décor of Carnival ships that I have taken in the past. And clearly not the technology that RCL has implemented. Carnival should take note of the adult activities that RCL offers. ie FlowRider, IFly etc. The activity lines were long, and very slow The comedy was very poor. The comics did not have depth of material. Very amateurish, and their background that they stated was not true. The entrainment was clearly a D-. But get there early, or you will not get a seat. I mean when doors open. The seating is a big miss on this ship. How can they make such a big mistake!!! The Tea, WHY CAN THEY NOT BREW THE TEA? and make it drinkable? Shore Excursions, Just say NO. The Good The food actually was the best compared to RCL,NCL, and Princess. I was presently surprised, and the service was good, for the low passenger to crew ratio. Carnival has really cut back. The server staff was very overworked. The key is to get there very early, so the food is fresh. Make sure you get a burger, taco and pizza on the ship. The best I have ever had on a ship. The BBQ place, well it is over smoked, and I really like heavy smoked food, under seasoned and too lean. The bacon macaroni was notable, and I don't like Mac and cheese and the first time great, the other times, the cheese was granular. Really no complaints about the Cabin. Again, the cabin staff was very over worked, due to short staff. I was surprised, that the curtains and other fixtures showed worn-out with just a new ship. The attendant was very good, about the best I have seen from any ship in the last few years. The cruise director was great on the Cruise. All in all, Carnival has a lot of work to do to live up to their past level of quality. Compared to RCL, NCL and Princess, it was a better experience. But Carnival really badly designed this ship. I prefer the older ships in the fleet, as long as they did not refurbish them to a lower standard then they were. Be prepared to be squeezed for every dollar you have. And if it seems to good to be true, it is not true, even if you are on vacation Read Less
Sail Date May 2018
The ship was overcrowded and understaffed. The food was cold all the time. The food in the buffet was mediocre. You couldn't find a seat in the buffet because it took the waiters a while to clean the tables. There were ... Read More
The ship was overcrowded and understaffed. The food was cold all the time. The food in the buffet was mediocre. You couldn't find a seat in the buffet because it took the waiters a while to clean the tables. There were lines everywhere in the ship for food. There were only two choices which opened late and closed early. Guys burger and the taco place opened at 12pm and closed at 6pm. The cabin with the balcony was too small. The bathroom looked rusty even though it was a new ship. God forbid you try to order room service after 10pm. There are too many extra charges and the cruise is not cheap. The boarding was extremely unconformable (there were 6 elevator banks working to board 5,000 people with luggages) It took everyone an hour to leave the ship on the day we docked in Bermuda (The ship was not cleared). An hour wasted waiting to leave the ship. My kids did not want to stay in the kids camp because they said the staff didn't want to do any activities. It took an entire day to clean the pool after someone threw up. There was a huge line everyday for the pizza. The main dining room had an amazing staff but the food was horrible and tasteless. I have done other cruise lines and I wouldn’t do it again or recommend it to anyone who wants to enjoy relax in a cruise. Thank God for the good weather. It was sunny and warm. Read Less
Sail Date May 2018
Just returned from a cruise to Bermuda on the brand new Horizon. Below are my main takeaways, starting with the good and ending with the bad. The good: - The cruise director and entertainment staff were very present at nearly all ... Read More
Just returned from a cruise to Bermuda on the brand new Horizon. Below are my main takeaways, starting with the good and ending with the bad. The good: - The cruise director and entertainment staff were very present at nearly all times of the day. They did a great job creating a fun and lively atmosphere aboard the ship. The activities were typical Carnival… dance parties, bingo and so on… nothing revolutionary but still fun nonetheless. - The shows were all pretty good and the singers/dancers were very talented. - I enjoyed the food in both the dining room and lunch venues. I really can’t remember having a bad meal, albeit I am not much of a food critic. - The ship is good for families, especially those with young children. The top deck has a handful a new activities (Dr. Seuss waterpark, SkyRide, etc.) - The ship is brand new, so naturally everything is clean and immaculate. The cabins are typical Carnival, again nothing revolutionary, but they are nice and serve its purpose. The bad: - For a brand new ship, and Carnival’s “flagship”, you would think it would have a little bit more of a “wow factor”. This ship definitely trades some public space for more cabins. The atrium lobby, main theatre, fitness center, casino, spa and some of the other spaces are rather small and a little claustrophobic. Some of the interior decor is shockingly outdated and unappealing in my opinion. There are also some other, albeit minor, things that I noticed compared to my past cruises on Carnival... No more live Caribbean music on the top deck, muster drill was disorganized and longer than usual and smoking in the casino is totally "unregulated" on this ship. - This ship has a new smart elevator system where you a required to request an elevator for a specific floor and then get assigned a car. There are no buttons inside the elevator. Probably seemed like a good idea in theory but in reality its rather annoying. Wait times don’t seem to be any shorter and if your elevator arrives and is full, then you have to request and wait for another. - You would think with a brand new ship, Carnival would address the pain points from their last ships. Shockingly, some of them seem to have been exacerbated. If you want to eat at one of the special lunch venues (burgers, pizza, tacos), expect to wait in line for quite some time. The My Time dining system is also quite an ordeal, so try to get an assigned time if possible. The typical battle for lounge chairs on the pool deck was very much present on the Horizon as well. -The worst of all was getting on and off the ship at port. This was by far the most ridiculous experience on this cruise. Getting off the ship in Bermuda was totally disorganized, chaotic and unpleasant. Getting back on the ship was the same… stood in a huge line in the heat for almost an hour. How they could only have two gangways, each with ONE person scanning people’s cards to get onto the ship is quite shocking and doesn't make any sense at all. Overall I had a good time on the Horizon and I’m sure some of the kinks will be sorted out as time goes on. I’m just not all that eager to return to Carnival after this cruise. Read Less
Sail Date May 2018
We were very excited to be a part of the first US trip the cruise was going to take after it just arrived in the US a few days before we departed. This was my son's first cruise as we waited until he was five before taking him on ... Read More
We were very excited to be a part of the first US trip the cruise was going to take after it just arrived in the US a few days before we departed. This was my son's first cruise as we waited until he was five before taking him on one. Getting on the boat was effortless. We were able to get to our stateroom before 1:00pm, which was great! The stateroom was extremely clean. The first "hiccup" we ran into on the boat was during the Muster Station drill. Not the fault of Carnival at all, but many cruisers decided to try to skip the Muster Drill. It took the staff quite a while to remove all the people in the swimming pools and bars to get to the drill. We waited nearly an hour before being dismissed from our meeting place. Your "sail and sign" card is scanned so the crew know you are skipping it. The kids, including my son had a hard time with this. In our previous cruises, the drill took maybe 15 minutes tops. Again, nothing to do with Carnival, but it is frustrating when other cruisers are selfish and hold up everybody. It quickly became evident that the bar staff was in need of additional help. We purchased the "bottomless bubbles" package before sailing and purchased cocktails on the sail and sign card. Waiting 10-15 minutes at the bar for a soda was a common trend throughout the cruise, sometimes even longer. At one point at the "Tides Bar" in the middle of the day, there was only one bartender working to make drinks for a full bar and for servers walking the decks taking drink orders. The drinks were great, but expect a long wait at Lido deck bars. The same wait applied for the food on the Lido Deck. The buffet had variations of the same food basically the entire cruise, so the other included food venues were popular. We waited on average 10-15 minutes on line to get a burger from Guys Burger Joint and the same for the BlueIguana Cantina on sea days. The pizza place was hit or miss with waiting. Sometimes there was no line at all, other times it would take 25 minutes to just order a pizza. Part of the problem was some cruisers were ordering multiple pizzas, and people they were cruising with would have them order pizzas for them too. The pizza tasted absolutely great though! The crew at the eateries worked as hard as they could to keep up with the demand though. The Seafood Restaurant was very decent, but again long waits. We ordered Fish and Chips. (they were out of a lot of the market price items on the second day of the cruise because this place was so popular...) He gave us a pager and proceeded to take another 4 or 5 peoples orders. They fry the food in batches to keep everything fresh. After about a 10 minute wait, the pager went off. The fish and chips was one of the best we have ever had. We did not try the other non-included eateries. One thing that I think Carnival could do better on is having staff keep a better eye on the pools. The day of embarkation the mid-ship pool was completely packed. We decided to wait until the first sea day to use them. We went in the aft "tides" pool in the morning. Our son loved it! Around lunch of the 2nd day of the cruise, we noticed the water in the mid-ship pool getting quite dirty. Soon after the pool was closed, netted, and taped off. It was subsequently drained. The aft pool then became the only working pool and that started getting dirty fast. We did not use the pool anymore after that. At one point in time there were about 15 people in the tides spa. (just in one of the two) There was even a couple having "relations" in the spa. Absolutely gross, considering how many other people were using it. Overall, we did enjoy the cruise! As expected, there are a few issues that need to be worked out because this was the first cruise for the ship out of the US. There were some great aspects of this cruise. The ship was clean, the crew was professional. Most everything ran orderly. The entertainment that was offered was decent too. Some staff members stood out well above others. Ruel who took care of our stateroom was awesome, as was Daniella who was bar tending up on the Tides Bar. She was able to keep her cool even as many cruisers were mad due to the long wait times. She was turning out drinks fast too, but one person cannot tend a fully packed bar with people each ordering multiple drinks. The bartenders were also making drinks for the bar servers who were walking the decks taking orders. Although we did not use Carnival's Camp Ocean, a few staff members who worked there stopped us to introduce themselves and tell us a little about it. Our son is autistic, so we were not sure of the environment and how he would react. More than one staff member took the time to say hi to my son and made him feel welcome. On our next cruise, we will definitely look into Camp Ocean. The food was consistent and and tasted great! The lines were long, but I suspect as the ship takes more and more passengers, the less waiting the lines would be. The elevators were not really as useful as marketed. The idea is great, but when there are a lot of people at once trying to get to the same floor, it because a hassle. This was amplified if you had a stroller or mobility issues. The problem is you would make a floor selection and would be assigned a car. So you get on line for that car and when it comes it fills up before you could get in. So you hit the floor you want to go to again, and get assigned a different car, but there are already people on line for that car. Situation repeats itself until a stroller, wheelchair, or other mobility device can fit in with other cruisers. The only other "negative" I had is we were unable to drink enough soda to actually pay for the all you can drink plans. It got tiring waiting up to 10-15 minutes every time you wanted a soda. I would not hesitate booking another cruise on the Carnival Horizon. In fact, we are looking at booking a repeat of this cruise in the fall of this year. On a side note, if you plan to go to Horseshoe Bay, I recommend the Carnival Transfer. We were going to take a shuttle bus at the recommendation of a friend. We were one of the first off the ship and waited over 45 minutes for shuttles that never showed up. The waiting became too much for a 5 year old to handle, so we walked to the snorkel park across from the cruise ship docks. That turned out to be a lot of fun. Read Less
Sail Date May 2018
I consider myself a seasoned cruiser (10th cruise) and I have traveled on Carnival 4 times in total. I also consider myself to be tolerant and fair when I give reviews, understanding all it takes to run an operation like a cruise ship. ... Read More
I consider myself a seasoned cruiser (10th cruise) and I have traveled on Carnival 4 times in total. I also consider myself to be tolerant and fair when I give reviews, understanding all it takes to run an operation like a cruise ship. However, I can say that I was disappointed on the Horizon and felt that the organization of staff and the events were not well executed. FOOD: As a new ship, the Guys BBQ Smokehouse was a nice addition to the boat. They offer a pretty yummy southern style buffet featuring all the favorites: smoked brisket, sausage, smoked turkey collard greens, mac and cheese, beans and more. Warning: If you have ever had the famous "trash can nachos" that other Guy Fieri locations offer (like at Foxwoods) then beware that the ones on the boat come in a "trash can" comparable in size to a large tuna can! The Bloody Mary's were a disappointment, as they didn't have that much sought after pungent taste that relatively few places get right. The smoked Watermelon margarita was unique (albeit a bit too sweet so ask for less sweet) and the Pecan Pie was the only thing truly worth the price. The Seafood Shack: Horribly understaffed! Both times I tried to get food there, I waited almost 30 minutes just to order despite being the 1-4th person on the line! The steamed crab legs were good, and the snapper looked yummy, but IDK if it was worth the steep price of $20 for the crab legs. Guys Burgers, Burritos, Japanese restaurants: all were good and the same as on the other boats. Nothing different or unique here. Meridian Dining Room: So here is where there was a huge, discernable difference from ship to ship. On my last cruise, on the Sunshine, we had some really great meals and the dining staff were fantastic and fun. The only good meal I had was the first night on the Port of Call menu (the brisket) and the second night, the lobster was free. After that, the choices became less and less and on the last night, the dessert menu only had one option (Baked Alaska) that was different than the other nights. The food was mediocre. The staff were polite, but aloof and not as much fun as the last ship. In fact, I found most of the staff on this ship to be less warm, and inviting than the other ships in general. I also found that unless you ate MEAT and A LOT of it, there wasn't much to choose from (except pasta, of course) Lido Deck Buffet: Horrible! The food was almost unedible on this ship and the variety of food was fried and disgusting. The carving station was only at lunch one time when I was there (the first day) and the salad bar had virtually 3 things besides lettuce (beets, soggy potato salad, and coleslaw) The "fresh Mozzarella' was soggy, pungent and flavorless. The green apples which help with sea sickness were impossible to locate and not at the fruit station where they should be. With all of the serving stations at this buffet, they could easily offer better choices. * The lack of staffing also showed itself at the pizza counter. It was painful trying to get a pizza! The Shops: For a new ship, the shops were surprisingly bland, and the jewelry wasn't as dazzling as it was on other ships. The shopping events were terrible, getting rid of all their "crap" and nothing that you couldn't find on shore at Bloomingdales. I came WANTING to spend money, and left with nothing. The brands went from Nine West quality to Kate Spade and overpriced. Entertainment: Cruise director Mike was just ok. There was no live DJ's on the sun deck and the sound system was terrible! You couldn't hear anything they were saying on the loudspeakers. The musical reviews were good, the IMAX theater was great, and the Thrill theater was the best out of all of them. Casino is the same as any other, and the only place that had the best dancing and music is the Havana Club. The White party stunk, it wasn't outside and it was held in the Atrium (compared to the best White Party on the Norweigian Breakaway) The boat felt crowded. The elevators are automated on this ship, and took a long time to come. Best part of the trip was the debarkation (seriously) we were on the 2nd floor and they literally opened the doors and we walked out with no one in front of us or behind us. Took like one minute! Bring your bags off with you! In the end, I felt the Pride and the Sunshine were much better boats and less money! Read Less
Sail Date May 2018
Carnival Horizon Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 3.5
Entertainment 4.0 3.8
Public Rooms 4.0 3.8
Fitness Recreation 4.0 3.8
Family 5.0 3.8
Shore Excursion 3.5 3.7
Enrichment 1.0 3.4
Service 4.0 3.9
Value For Money 5.0 3.5

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