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Cruise Ratings
2 Helpful Votes
Sail Date: April 2019
This was a chartered cruise adventure and i plan to address my issues with that group as well but many problems that i had personally made me want to go home by day 3 of a 7 day adventure. My cabinmates mainly kept our cabin clean prior ... Read More
This was a chartered cruise adventure and i plan to address my issues with that group as well but many problems that i had personally made me want to go home by day 3 of a 7 day adventure. My cabinmates mainly kept our cabin clean prior to service coming in but i was disappointed to see that an obvious makeup spill on my bunk stayed all week which let us know that bedding not changed. Food service lines were ridiculous and menu selections were bad. Dining room service was slow/2 hours to completely get our meals which caused us to miss shows. The entertainment venues were hot and air conditioning was also scarce in other parts of the ship. Mostly, this was an all-adult cruise that we had always had the option of hot tubs 24/7. The pools/hot tubs all shut down at 8p. Embarkment was a nightmare! It took 3 hours to find my final piece of luggage and i embarked in the first group. I loved the casino but smokers and poor ventilation made it difficult for me with my asthmatic condition Read Less
3 Helpful Votes
Sail Date: February 2019
The ship was dirty and the food was terribly disappointing. It was like a bad night at a Golden Corral just before they throw the food out. The wait staff and stewards were very friendly, but 2 of the 3 times I went to Guest Services, I ... Read More
The ship was dirty and the food was terribly disappointing. It was like a bad night at a Golden Corral just before they throw the food out. The wait staff and stewards were very friendly, but 2 of the 3 times I went to Guest Services, I dealt with someone who was totally incompetent. I don’t know if this was a training issue or personnel issue, but the attendant was totally unfamiliar with the what the “First to the Fun” included or even what it was. We also purchased the “Chef’s Table” experience. Again, the service was great but most of the food was terrible. The pro was not with the food itself, but with the execution. The wagyu beef in particular was over cooked and drenched in what tasted like McCormack’s sauce. We got back to find that Carnival double-billed all are expenses onboard and sent my bank account into chaos. We will cruise again, but never with Carnival. Read Less
6 Helpful Votes
Sail Date: November 2018
So my hubby and I got married a week and a half ago and decided to celebrate while on the cruise. BIG MISTAKE! This is not our first cruise so we were excited to be embarking but not prepared for the day to day disappointment. We were sad ... Read More
So my hubby and I got married a week and a half ago and decided to celebrate while on the cruise. BIG MISTAKE! This is not our first cruise so we were excited to be embarking but not prepared for the day to day disappointment. We were sad to miss the formal dining due to getting our laundry back late. We requested for it to be pressed but when we finally received it it was crumpled in a bag all wrinkled. But of course they charged us for it. When we called to ask if they could iron it they told my husband, and I quote, "iron it yourself!" Since we missed the formal dining we decided to go see what they had in the buffet and literally everything was closed except the places that charged for food. We tried not to let that encounter sour our mood so we changed in to bathing suits and went up to the serenity deck where it's 21 and older, or so we thought. There were kids running all around the deck, laying in the hammocks, sitting in the hot tubs... it was ridiculous. We asked a crew member if they could tell the kids to go downstairs and the crew member just shrugged, laughed and walked away. We asked another crew member if they could get us a waiter so we could order drinks and they told us to go get it ourselves, they were busy. I understand it being Thanksgiving holiday week and children being on the ship but this was crazy. Kids running at full speed into people with canes. You couldn't walk anywhere without a child running into you or hitting you. You couldn't be in the casino without a child running around pressing everyone's buttons on the machines while you were literally playing. It was chaotic. All the while the employees just turned away and didn't do anything. We had various charges added to our account that we had to keep a watchful eye on every day. It all added up to over $300 of excursions that were for 3 people when it was only 2 of us in our cabin room. Why do they even bother to schedule anything if they are never on time???? Ugh I lost count of how many things we had to rearrange due to their lack of keeping time. There were only a handful of employees that were actually nice to people . Jess, Coco, JJ, and Milan were the ONLY ONES that were respectful. The rest of the crew needs retraining! Read Less
4 Helpful Votes
Sail Date: September 2018
Wow so much to say. Upon arriving on the cruise ship there was this smell throughout the whole ship and my family was told they had plumbing issues. Ny husband and I checked into the room upon entering the room I checked thr bathroom it ... Read More
Wow so much to say. Upon arriving on the cruise ship there was this smell throughout the whole ship and my family was told they had plumbing issues. Ny husband and I checked into the room upon entering the room I checked thr bathroom it was bowl movement in the toilet then I went to sit on the bed were my leg was scrap because the springs in the bed were sticking out to I got cut on my leg I called down to customer care waited for 25 mins no answer so I went down stairs to the desk. A customer care Rep came to the room with me and she notice the smell in the room the toilet the rug was so nasty that my husband had only took his shoes off for 20 min and his white socks were black at the bottom. The customer care Rep walkie talkie someone and 3 people came up . Floor manger and 2 housekeepers we lift up the bed and found someone diets underwear some shoes dirty party towels a knife and some other things that were disgusting all this happen when the Rep was standing in the room. The sofa in the room was so dirty and look like a child was in the room how sticky the sofa was so of course that had to bvb e cleaned as well. So they asked if I could go to the lido deck and wait for the room to be clean I said I had 4 more rooms on here I'll go to my sister room and wait well it took them 1 hour 20 mins to clean the room which I was ok with after that . Moving along to my other complaint we went to the burger shop and they were putting molded cheese on the sandwiches and my husband stop them and the guy stated what do you think cheese is made out of I'm like wait would you eat it? NY husband went and got a manger and they threw it all away the cheese and burgers and started over which I have pictures and a recording of so that really made me upset I'm 20 weeks pregnant and this is what I get not even the 2nd day on the cruise so now that leads me to my 3rd complaint it was the captain's ball night we all got dressed and walked down to meet the Capitan I had my mom,brother and nephew with me who was thier first time cruising eveyone elese we had cruise before so I asked which was the capital the actual captain pointed to another man and in reading the badge it dont say Capitan so why would the Capitan point to this guy I walked down stairs took a pic of the Capitan picture off the border behind customer service desk walked back upstairs and recorded that as well I asked the Capitan why he lied about not being the Capitan " he stated I didnt want to take the picture but an older couple comes up and he take the picture with them I just walked off and put that with my notes. Then dinner time 8:15 we recieved bloody fried chicken that had to be sent back twice then we we ate steak I asked for well done my steak was bleeding the waiter stated that's the best way to eat the steak I'm like wow ... I just ate cold shrimp all my dinner nights then when I return back to my room customer care called and asked did I want champagne and strawberries for my inconvenience I said no thank you I cant drink I'm 20 weeks pregnant she stated that it's ok to have 1 glass I'm like no it's not ok in my book. I left out the room and came back at 2 am and guess what champagne and molded strawberries were on my table when I left the boat on the 6th it was still there I never took it with me. When I got off the boat I was so happy to be off I felt dirty I was scared to bring my clothes in my home . I reported my issue while at the airport the only thing they gave me was a cruise in board credit my question is how do you know I will return back on the cruise that means if I don't return then its forget my problems the guest care on the phone stated we would love to have you back but that's pretty much a lost I'm like wow.. even after they recieved my pictures and email and all that's all she had to say was " the turnaround time to clean the rooms are time sensitive and people make mistakes" I asked was I not important enough? They also stated that half the ship was down because they was remodeling the ship also the fun shop was close the entire time .. it was a bad experience... Read Less
3 Helpful Votes
Sail Date: August 2018
We are a family of 4 and were excited to set sail on a Carnival cruise. It was our anniversary and we take a trip every year to celebrate as a family. When we arrived at the cruise port I was very happy to be able to drop our bags off ... Read More
We are a family of 4 and were excited to set sail on a Carnival cruise. It was our anniversary and we take a trip every year to celebrate as a family. When we arrived at the cruise port I was very happy to be able to drop our bags off and then park our car in the parking garage. The check in process went fairly smooth. Once we arrived to our room we noticed that the couch was stained and the room appeared out dated. Our cabin steward met us and introduced himself. He was very nice and asked us about any specific needs. We had a difficult time finding food as our entire family was very hungry for an afternoon snack. Once we found the food it was overall good. The ship was very crowded at this point and there were lots of people in the pools and out and about. A big disadvantage for this ship is the fact that they have very small pools and only 3. We did not have a chance to swim in the pools at all during our cruise due to the fact that they were small and over crowded. The food was our favorite part about the cruise. Our dinner was good each night and the breakfast buffet was pretty good each morning. We felt that our dinner service was good. The cruise director (Tevin) was very annoying and was constantly making announcements. He made announcements throughout the ship until 10 p.m. This was a problem for us as we have children and they went to bed around 8:30 each night. Also, the activities planned were more geared to those who like to party. This was advertised as a family cruise, but it was far from this. They had several Dr. Seuss themed activities but these were very minimal and were usually only in the morning. We did attend the Dr. Seuss breakfast on Saturday morning and really enjoyed it. The breakfast cost an extra $5 per person. Each night we got woke up multiple times throughout the night due to loud people in the hallway returning to their rooms from partying. We would get woke up around 12 midnight and even as late as 3 am. The worst night was Friday night when there were many people outside our cabin door. A random guy came knocking on our cabin door at 4 a.m. of course my wife and I awoke and were a little startled, but we thought no big deal he will go away. The man then began using his key card multiple times and was somehow able to open our room door. He then proceeded to come into our room and I yelled out at him. Thankfully he did leave and I did not have to physically confront him. The next day we reported the incident to the guest services desk. The woman at the desk looked very concerned and called security. Once we discussed this matter with security and filled out a report the security guard said he would make sure people were not in our hallway being loud on Saturday night and that he would follow up with us about the man getting into our room with a key card. The security officer never followed up with us and we were still awoken multiple times after midnight on Saturday going into Sunday. The shore excursion was a waste of money. We did the Atlantis Aqua-venture excursion. This was supposed to be the highlight of our trip. In short it rained and stormed for a short period of time and all of the attractions were closed for a long while. We got maybe 1 1/2 hours to play in the pools and ride some of the attractions until we had to leave. When I complained at the excursions desk they told me that they are not responsible for inclement weather and that we would not get any credit or money back. Overall I was disgusted with this cruise and will never travel with Carnival again. There are not enough family activities and this was more of a booze cruise than a family adventure. Also, my daughter became ill on the last night of our cruise. She began to run a fever and was throwing up. I called the medical department and was told that I would be charged $60 for her to see a nurse. I did not pay the extra money. Medical care like this should be included. If someone came down with something serious or very contagious, then the medical staff would need to know about it. Read Less
6 Helpful Votes
Sail Date: July 2018
I recently sailed on the Carnival Sensation from 07/07/18 - 07/12/18. Upon boarding the ship there was a very strong sewage smell. We initially thought it was the ship emptying their tanks, however as the cruise progressed the smell ... Read More
I recently sailed on the Carnival Sensation from 07/07/18 - 07/12/18. Upon boarding the ship there was a very strong sewage smell. We initially thought it was the ship emptying their tanks, however as the cruise progressed the smell continued. At that time I chose to not let it affect my vacation, while annoying I wanted to have fun. My cousin was getting married on the ship. On day 3 my husband and I realized we were showing in brown water. I immediately stood in line at Guest Services. I was offered an apology and a plumber promptly came to our room to resolve. He ran the water and it was clear for one minute, then turned brown again. I went back down to guest services where I was offered a steak/lobster dinner for my troubles. I said I was not satisfied with that, that I wanted a credit. I was told an investigation would be opened and someone would get back to me. On the next day, no one got back to me so I stopped at guest services and was told a plumber would be to my room, someone came again and said it was all fixed. But while he was standing in our bathroom we filled the tub and my husband asked him if he would shower in that, he said no sir and said he would let Guest Services know. At this point I went down to Guest Services again and was told I needed to speak with Connie. After another visit to Guest Services (4th time now), Connie and I talked, she offered me $150 credit (I paid over $4,200) for this cruise and she would reimburse me for $100 of charges already on my room. I was told this was the most they could offer from on the ship. I said no ma'am that wasn't good enough. It was a slap in the face for Carnival to tell me they couldn't fix the problem and Connie's response to me is that "Corporate was being stingy with offering any credits on this cruise despite the sewage leak". So it was confirmed there was a sewage leak and I was showering in brown water. How did I know that I was not showering in sewage? I don't!! And I wish I would have thought to take a sample. On Day 4 after 5 visits to Guest Services we finally saw Carol-Anne or Carol-Lee, I can't remember her full name. Carol saw the discoloration in the water and immediately apologized, offered an onboard credit of $150 per person and 25% off our next cruise. My husband promptly told her that given the lack of customer care we were provided with and the fact that Carnival was finding it acceptable that we showered and brushed our teeth in brown water, we would never been returning. As a side note, as soon as we discovered the brown water, we were all forced to brush our teeth with bottled water. I told Carol I would settle for nothing less that half our cruise fare returned to us. In the end we received $900, to which I indicated to Carol that was not enough and she said that is all she could offer on the ship. Remember earlier that I was told I could only be offered a total of $250, but now I am being given $900. Carol told me to contact Corporate when I got off the ship. I have since called Corporate, sent a message on facebook and an email. Today I received a return call from Vanessa, she was professional as she could be, but told me she didn't have a manager that I could speak with, that I was speaking with the person that she needed to speak to. She refused to provide me a Manager's name to speak with. This is terrible customer service. When someone asks to speak with your manager, you provide your manager's name. After filing this complaint, I will be contacting the EPA and Department of Health. Carnival you have failed me in the respect that you find it completely acceptable to allow your guests to spend 5 days with a sewage leak on your ship that could have potentially contaminated your water supply. I am requesting a refund of $2,100 which was half my cruise fare. Read Less
1 Helpful Vote
Sail Date: May 2018
This being my 4th Carnival cruise...6th cruise total, I was shocked and extremely disappointed with the overall service, hospitality, and food during this cruise. Carnival cruises in the past have set a standard with me that I've ... Read More
This being my 4th Carnival cruise...6th cruise total, I was shocked and extremely disappointed with the overall service, hospitality, and food during this cruise. Carnival cruises in the past have set a standard with me that I've grown accustomed to and love, and the Carnival Sensation was truly a disappoint to say the least. I'm used to being greeted when staff passes, not have them darn near scrub up against the wall to keep from having to acknowledge you at all. We experienced so much rudeness and so much attitude during the first couple of days that we just gave up on expecting anything positive from crew members. Something as simple as asking for directions to a certain part of the ship we encountered sucking of the teeth... REALLY! At our FIRST breakfast in the dinning room we requested Danishes for our table and the server had the nerve to exhale as though he was exasperated with us. This we did complain about and were moved to a different section. On Lido deck that same evening my girlfriends and I wanted to enjoy a pitcher of frozen Margaritas, the bartender proceeded to fix it on the rocks and when we told him that we wanted it frozen he literally THREW THE PITCHER into the tub bin behind him telling us LOUDLY "It doesn't come frozen"! The entire cruise our sink and shower were clogged and would overflow easily if we hadn't been careful and patient enough to not let it happen. This was reported to FIRST night of the cruise, and when we left... it still hadn't been fixed. I could go on...and on with complaints and the awful experience of this vacation but as bad as everything was as a whole I'm sure Carnival is aware way before my complaint today and obviously have chosen to do NOTHING. As much as I LOVE Cruise Vacations... IF SENSATION is the only ship sailing... I would NEVER CRUISE AGAIN!! After this Cruise, I'm strongly considering experiencing some of the other lines... I doubt if anything can be a worse experience than being trapped on Sensation for 5 days! I'm so easily satisfied, and I'm careful when having to make complaints especially where people's jobs are concerned. But things were so awful on this trip that I just couldn't let it just slide by. Not to mention that this was my most expensive trip of all if I'm not mistaken, which is another thorn in my side. Other cruises I've been on haven't been PERFECT, but the good always out weighed the bad so much that I didn't mind the other minor things... NOT THIS TIME! Things were so bad that we actually joked about this ship either being where newbies go to train but just not grasping it, or where the staff that are being let go are positioned until they disembark. The highlight and CARNIVAL HOSPITALITY that I've grown to love was consistant with Kirby - Lido Deck Server. He was the ONE person that provided the kind of service, fun, and memorable laughs that I've grown to love since traveling with Carnival. Kirby was ALWAYS quick, easily accessible, made suggestions, remembered our names and what we liked. Yes, Kirby is that stuff that other Great Carnival Staff are made of. Read Less
Sail Date: April 2018
Always wanted to go to Miami and the Bahamas. We got taken care of with one trip. Arriving at the Port and boarding was quick and easy. We had priority. Everyone was great. Drinks wait time was quick the whole cruise. Tip the bartender on ... Read More
Always wanted to go to Miami and the Bahamas. We got taken care of with one trip. Arriving at the Port and boarding was quick and easy. We had priority. Everyone was great. Drinks wait time was quick the whole cruise. Tip the bartender on the first day last day. He knew my drinks and would tend to me as soon as I walked up. Wait staff was quick and attentive. Late dining for ud no rush or to be pushed out. First stop after day at sea. Half Moon Cay was beautiful and we got a villa for 8½ of ud. Best decision we made. It was hot and we had shade with AC along with hot tub. Great place for pictures. Next stop was Nassau. Spent our day at the British Colonial. Not bad but not sure if I would do it again. Did some nice shopping rather my wife did. When we returned to Miami. We were off the ship by 8:15 am. Process was fast and organized. We took the Carnival shuttle which was worth. Lady working tjere boarding was rude but forget about her. Will do again. Read Less
3 Helpful Votes
Sail Date: February 2018
This was a girl friend getaway. We wanted to go to Cozumel and we had experienced cruisers with 4-5 cruises under their belt, I had cruised once before and we had a newbie. We were all totally disappointed. This ship is old, dated, small, ... Read More
This was a girl friend getaway. We wanted to go to Cozumel and we had experienced cruisers with 4-5 cruises under their belt, I had cruised once before and we had a newbie. We were all totally disappointed. This ship is old, dated, small, creaky and ready for the scrap metal yard or for a total overhaul. The water was rough, we experienced sea sickness. Our hallway always smelled of sewage as well as several other places on the ship. Our room creaked so much with the rocking of the ship we couldn't sleep. It sounded like a rat was scratching inside the wall above our heads. A sound like a woodpecker would happen each time the ship tilted a certain direction. I finally determined after three nights of no, to very little sleep, it was the TV beating against the metal stand. I stuffed a folded up daily Fun paper between the TV and the stand. Georgia was having a winter break, unbeknown to us. The ship was over run with children. We assumed that buy going in February, most children would be in school. We couldn't get in the swimming pool. The kids were in the hot tubs, splashing and acting like they were tiny pools. Kids are not suppose to be in hot tubs due to health reasons but no one was enforcing that. There were not enough lounge chairs for everyone. People would though a towel on a chair early in the morning. Claiming it all day long even though they only used it an hour or two during the entire day. They closed the upper deck due to waves and high wind so all those empty chairs sat up there unused and unreachable. The same thing was true for the adult only area. Every chair had a yellow towel across it being claimed by someone, sleeping in their cabin or eating at the buffet but not using the chair! The walls in our cabin were dirty. The knob on the closet door was broken. The ceiling tile had been half heartedly replaced. The staff were great as always, as well as the shows and the food. I reported our room problem and the seasickness issue to customer service and was told that was normal this time of year. The worst part was the drinks. Even though they cost about $10-11 each, there is very little alcohol in them. I would expect that at an all inclusive joint but not when your have to buy them at that price. The biggest shock was the all inclusive beach excursion offered on the day we ported at Progreso. The beach wasn't as big as my back yard, lounge chairs were already taken and again the drinks were diluted, I had 6 mixed drinks and a beer didn't even get a buzz. I couldn't believe Carnival offered this as an excursion, shame on them. In the future I will look for other cruise lines, check the age on the ship and do my own excursions. This trip was certainly a learning experience. I was embarrassed for our first time cruiser to experience such a mess. Read Less
4 Helpful Votes
Sail Date: January 2018
Disembarkation - an unorganized mess; couldn't find customers items purchased at port; didn't package Duty FREE items appropriately for boarding plane, although they said our items were ok for travel. CABIN - OK for slumber ... Read More
Disembarkation - an unorganized mess; couldn't find customers items purchased at port; didn't package Duty FREE items appropriately for boarding plane, although they said our items were ok for travel. CABIN - OK for slumber after a day and night of drinking so you do not notice the mattresses need replacing DINING - WOW, the worst. How would you like to be served burgers,pizza and ice cream daily. Real cuisine seafood platters, snow crabs, shrimp,sushi and alike all cost extra. You couldn't even get a daily salad bar and fruit bar. The breakfast buffet was delicious and plentiful. ENTERTAINMENT and ACTIVITIES - no frills;FUN SHOPS opening organized for ship photo ops, not customer satisfaction SERVICE - my room attendant was great. PORTS and SHORE EXCURSIONS - FREEPORT and ATLANTIS BAHAMAS were both wonderful places to port; Freeport is the best! I have traveled on MSC and will travel with them again; I DO NOT PLAN TO TRAVEL on CARNIVAL LIBERTY AGAIN. Read Less
3 Helpful Votes
Sail Date: November 2017
Our Carnival experience was a complete disaster. Throughout the duration of our trip, we spent a large portion of our time at customer service. When we first arrived at our stateroom, we were overwhelmed with the odor of cigarette smoke. ... Read More
Our Carnival experience was a complete disaster. Throughout the duration of our trip, we spent a large portion of our time at customer service. When we first arrived at our stateroom, we were overwhelmed with the odor of cigarette smoke. We immediately notified guest services due to it irritating our sinuses. We were informed that they would bring in an air purifier. In the meantime, we decided to go eat lunch. After about an hour in a half, we returned to our rooms to find that they hadn’t fixes the issue. We saw an attendee in the hallway and asked her if she could address the issue. We left the room again due to the strong smell. Hours later we returned, and the air purifier was in our room. During this time, we realized that our AC was not working and was intermitted throughout the rest of the trip. The next major issue was the intense rocking of the boat due to technical issues caused by 1 of the engines going out (that’s what we were told at least). During this time, I fell and another member of our group which resulted in her going to the infirmary. She still has bruises on her hip and I have a scrap on my knee. The last major issue we had was a leaky ceiling in our stateroom. We heard dripping and noticed our ceiling was leaking. We went to customer service and Luis and another employee in white came to our room to see what was going on. They put a trash under the leak and told us they would contact the plumber. We were told all our stuff needed to be moved and packed because the plumber would have to remove the ceiling panels to fix the issue. Throughout the night we could not sleep because of the constant dripping sound. Once again, we were not comfortable on our vacation. After hours of going back in forth to customer service the next day the plumber fixed the issue. At this point, we were ready to get off the boat due to all of the awful experiences, but had to stay on the boat even longer due to the “propulsion failure” which I’m sure you all were aware of. The delay greatly affected our travel, work, and family plans. Overall our entire vacation was by far the worst I’ve experienced traveling through Carnival. This trip was not worth the investment or time in my opinion. Read Less
2 Helpful Votes
Sail Date: October 2017
I have traveled with Carnival 3 times prior to this cruise and it was decent for the price. The Vista did not include hardly anything. The zipline bikes were only open 3 hours a day, the restaurants were only open at odd times, usually ... Read More
I have traveled with Carnival 3 times prior to this cruise and it was decent for the price. The Vista did not include hardly anything. The zipline bikes were only open 3 hours a day, the restaurants were only open at odd times, usually when people were enjoying the islands, my grandbaby was told he wasn't allowed in the pool because he wears swim diapers - yet many other toddlers in diapers were in there, we had the unlimited alcohol package but most bars closed at 9pm, the wait time was ridiculous - at least 20 mins each time. Staff was extremely rude, cabins seemed to be smaller than the other ships. When we booked we advised them it was our honeymoon and we were traveling with our kids, they never told us about the family harbor, or even about connecting cabins - which I specifically asked about and was told they do not exist! My kids room was not cleaned one time on the 6 day cruise. Many elevators were out of service. I can't climb stairs due to medical issues, my daughter had an infant in a stroller, and we have small children. We were constantly being separated while getting on/off ship. When leaving the cruise, our baggage was damaged, I completed a claim form at the terminal - 2 months later, they still have not contacted me regarding this. My wedding dress was damaged! We are planning a cruise to Hawaii in 2018 and will not be using Carnival after this! Read Less
2 Helpful Votes
Sail Date: September 2017
Our first experience with Carnival will be our last. Our daughter chose this cruise for her beach wedding in Nassau. While I had read a few bad reviews, we thought "it's a cruise, how bad can it be?". How bad? Only good ... Read More
Our first experience with Carnival will be our last. Our daughter chose this cruise for her beach wedding in Nassau. While I had read a few bad reviews, we thought "it's a cruise, how bad can it be?". How bad? Only good things were: smooth embarkation and disembarkation; Stefan the manager on board at Pixels; dining room staff; room steward; Catherine and about 3 other bartenders. THATS IT!! The boat is old-needs to be retired. Room was dirty. Dust on lamps and glass shelves. Carpet was disgusting. Room smelled like mildew. Had a Grand Suite, but grand it was not. Balcony door did not latch properly and the make shift lock they placed at the top did not secure it. Food was horrible. I actually lost eight pounds! Buffet was a joke. Food was dry. Dining room was not any better. Burgers were dry and tasteless. VERY little on board activities , especially for our 23month old granddaughter. Ports were fine, organized. Fairly smooth on and off at each. The boat is small, dirty, old and was actually leaking in places. During the art auction in Kaleidoscope, the roof was dripping. My daughters room had brown water coming from the faucets. Daughters officiant's room had the bathroom floor come up with the towel after a shower. This was the most disastrous experience EVER!! There is still so much that was wrong, but will save that for later. NEVER CRUISE CARNIVAL! SENSATION IS HORRIBLE! Read Less
3 Helpful Votes
Sail Date: August 2017
We choose this cruise because some dear friends of ours were renewing their vows for their 25th anniversary. This was the worse Carnival experience ever! The shower curtain was too short and water flooded the bathroom floor every time we ... Read More
We choose this cruise because some dear friends of ours were renewing their vows for their 25th anniversary. This was the worse Carnival experience ever! The shower curtain was too short and water flooded the bathroom floor every time we showered. Consequently, we had to request extra towels to place on the floor to absorb the water. We pre-ordered a case of water and did not receive it until the night of the second sail day after calling to complain 3 times and once again at Guest Services. The cabin steward did not make any animal shaped towels until I approached him and REQUESTED one. (Day 3). I realized a bottle of Dolce & Gabbana Light Blue Eau De Toilette was missing from my cabin the morning of debarkment. Because we were exiting the vessel, I did not contact security, but called Carnival to express my concern. I was told by the representative that "Carnival is not responsible for any lost or missing items as per their contract." I asked the representative if that meant that any Carnival employee could enter a cabin and remove items with no recourse. She replied, " We certainly will investigate the allegations; however, Carnival is not responsible for any missing or lost items as per our contract." I AM SO DISAPPOINTED WITH CARNIVAL SUNSHINE! We will be using another cruise line for our upcoming family reunion. Read Less
9 Helpful Votes
Sail Date: July 2017
The food was horrible from the breakfast to dinner! Our waiters at dinner just couldn't seem to get it right we had to keep sending food back The buffet seem like they were just putting out food no seasoning or any effort put ... Read More
The food was horrible from the breakfast to dinner! Our waiters at dinner just couldn't seem to get it right we had to keep sending food back The buffet seem like they were just putting out food no seasoning or any effort put into it We were bored on the ship I have never been so ready to return home Sewer smell close to our Suite A light in our bathroom was broken for 6-8 hours We bought the soda package and every last soda they gave us was flat Only 1 person working at the bar/pizza stand long wait times The ship looks old and outdated Pool/slide is rusty Very ROCKY ship the entire time we felt the boat ***Please save your money and your time go with another ship*** Mexico excursions saved my trip if it wasn't for that it would have been a lot worst/ Just like other have said this ship says you go to grand cayman ,but they lied we re routed to Costa Maya Read Less
5 Helpful Votes
Sail Date: June 2017
I choose this cruise because it left out of Long Beach and we just did not feel like flying this year. I was very disappointed, in the cleanliness of the ship as well as several of the crew members where very rude, Three times with ... Read More
I choose this cruise because it left out of Long Beach and we just did not feel like flying this year. I was very disappointed, in the cleanliness of the ship as well as several of the crew members where very rude, Three times with bartenders, one of them twice. Dining reservations messed up and they had received 5 calls prior to sailing to make sure that was taken care of right. Nasty, rude Maitre d and the assistant Maitre d was also uncaring and rude. Dirty Balcony, bad layout on the ship (which ok its and older design) Bad tender organization in Cabo. So many other things that I just could not justify for the price paid. I am a frequent cruiser and I expect good service and a clean ship. I had recently sailed with Carnival on the Inspiration, from that experience I thought Carnival had stepped their game up. Well, the Miracle felt like a bait and switch. The capper for me was when I returned and received my survey, believe me I told them how I felt. I really expected an email back or a call, just saying sorry. But Nope! Last time I sail with Carnival. Back to Royal Caribbean for me, and my groups of people I take with me. Read Less
2 Helpful Votes
Sail Date: June 2017
First of all I am a Platinum member on Carnival. Over the last several years we have witnessed first hand the deterioration of Carnival. The Ship itself has seen a lot better days. Old and grimy looking. Public bathrooms were disgusting. ... Read More
First of all I am a Platinum member on Carnival. Over the last several years we have witnessed first hand the deterioration of Carnival. The Ship itself has seen a lot better days. Old and grimy looking. Public bathrooms were disgusting. Buffet area is very tight. people were playing the blue tooth speakers full volume. Security did nothing. Cabins have no soundproofing what so ever. You could hear everything. Cruise is full of young people. A fight broke out in the elevator and kids were crying. Carnival Has sunken to a new low and its a shame. I have one more scheduled with Carnival from California that I am absolutely dreading. After I will only cruise NCL, RCCL and MSC. I just cannot believe how Carnival has allowed this to happen. Its very sad. Please save your money and do not even bother unless you are into booze cruising with hooligans and thugs. I'm sorry to have lay it out this way but its the truth. Service was just average Read Less
1 Helpful Vote
Sail Date: May 2017
This was my second cruise I have been on, the sunshine was awesome I loved the people that worked on it they made everything fun,the food was amazing way better than my first cruise. I had the best time of my life on this cruise I swear I ... Read More
This was my second cruise I have been on, the sunshine was awesome I loved the people that worked on it they made everything fun,the food was amazing way better than my first cruise. I had the best time of my life on this cruise I swear I did not want to get off. Matter of fact my cousin and I are coming back on the sunshine in October with other family members who have not been on a cruise before so I hope and pray we have as much fun as we did when we went in may. I can not wait to get back on the sunshine. I loved the games they played with the music. The club on the boat was very very fun. The drinks were amazing the kiss on the lips is the best yet. I recommend the carnival sunshine to anyone so I hope it is the same when we get back on in October. : ) Read Less
4 Helpful Votes
Sail Date: May 2017
I took a group of 33 on this cruise and several guest were not happy with the FOOD. I personally didn't eat the dinner because it was not good at all. Guys Burger Joint and the taco's were consistent, so that's what I ate. ... Read More
I took a group of 33 on this cruise and several guest were not happy with the FOOD. I personally didn't eat the dinner because it was not good at all. Guys Burger Joint and the taco's were consistent, so that's what I ate. The cabins were dirty, and the bathrooms smelled. Pool area was too small and the hot tubs were cold. The ship looks old. They never cleaned the windows, so our rooms and the dinning room views were cloudy and smeared. I have been on other cruises and by far this is the worst ship I have ever been on. The best part about the whole trip for me was I had the opportunity to spend time with my family. I wont go again! Some of my guest were 1st time cruisers and they loved it. If you cruise often and like nice balcony suites with big screen tv's, Large pool area and great food, try another ship. Read Less
1 Helpful Vote
Sail Date: April 2017
The first day I found a pair of underwear on the floor and dirty bathroom! The person who had cleaned the room said he was sorry but carnival didn't give them enough time to clean properly between cruises.We could hear gurgling coming ... Read More
The first day I found a pair of underwear on the floor and dirty bathroom! The person who had cleaned the room said he was sorry but carnival didn't give them enough time to clean properly between cruises.We could hear gurgling coming from the shower,then the smell would be unbearable! Complained but said they didn't have another room. They gave me a thirty dollar credit,which was an insult ,considering I had to walk around the ship for hours,waiting on them to try to get the smell out! My roommate had family staying a couple rooms down from us and their room flooded! They had to move them to a room that looked like a closet! You also could walk down the hall and the floor had bowed up places and sometimes felt like you were stepping in a hole. The staff was considerate and nice. The shows were not as good as I have seen before. They also did not have enough things going on for different age groups. Would never want to cruise on this ship again! Read Less
2 Helpful Votes
Sail Date: March 2017
This was bought as an xmas present for my family to see Tim Mcgraw...and after being on 8 carnival cruises this is horrible. Be prepare to wait at lease an hour in line for a drink. (at every bar) The food totally sucked. We had a spa ... Read More
This was bought as an xmas present for my family to see Tim Mcgraw...and after being on 8 carnival cruises this is horrible. Be prepare to wait at lease an hour in line for a drink. (at every bar) The food totally sucked. We had a spa balcony and when they were washing the deck above and flooded our balcony and ruined my husband 100 .00 Sperry shoes. Not once did i see or get introduced to our room steward. At the muster drill we were told to shut up. I went to customer service and demanded they take the 170.00 gratuities of my bill. I explained to them why should i pay for someone i never saw, or for not sitting in the dinning room at all. The bar already charges you a 15 percent charge one the drink. So folks dot feel like you are obligated to tip if service is lousy. They didn't do anything to replace new shoes, there was no trying to make things right. We have met so many people on ship just complaining on how horrible service was . Wish i could of given you a better review . We love carnival but i think after all these years its time to move on. Read Less
1 Helpful Vote
Sail Date: January 2017
This (2017 cruise) was for my daughter the bride to be, i have cruised on carnvial at lest 5 times as she has, so why would we not! Embaration was crazy.....we recieved an email stating that we will baord 2hr later and leave 2 hrs ... Read More
This (2017 cruise) was for my daughter the bride to be, i have cruised on carnvial at lest 5 times as she has, so why would we not! Embaration was crazy.....we recieved an email stating that we will baord 2hr later and leave 2 hrs later..well ok, which does happen. As we boarded the ship they still haven't cleaned up from the last cruise and it was nasty!!! WE WALKED PASTED ROOMS FILLED WITH THE NIGHTS BEFORE OF OVER DRINKING/PRUK ON THE FLOOR AND SO ON....., The ship smelled like a waste plant. Dining: food wasn't good and cold! Most of all the shows we wanted to see on this ship/cancelled! They all so never turned our beds down and cleaned our room the standerds!!!!!!! Now the 24hr stay in the bahamas was amazing! The crew was not friendly at all...and not willing to help even for a tip!!! Unhappy! Read Less
1 Helpful Vote
Sail Date: December 2016
We had grandparents and a teenager and a 3 years old. Everyone had a good time. Both Joko and Aminade provided good room service. when I called (cabin 6364), Joko will answer it right away and provide help immediately. My mom (cabin ... Read More
We had grandparents and a teenager and a 3 years old. Everyone had a good time. Both Joko and Aminade provided good room service. when I called (cabin 6364), Joko will answer it right away and provide help immediately. My mom (cabin 1394) wanted me to say Aminade cleaned their cabin very well. we have dinners in the Pacific Dinning Room every night. Our server team have been consistently so patient and nice to our table. I wrote down their name the last night to share it here as appreciation for making our dinner amazing experience. They are Roberto, I Komang and Suardinata. BTW, both Cabins are like brand new and sparkly clean with a mini fridge in each. We can store milk for our daughter's milk drinking at night and early morning. I was so happy about that. There were plenty things to do at both Key West and Cozumel. there was a lesson learned for the tour arrangement. We booked the Top 10 Cozumel. We were priority group left the ship first. We were the first group arrived at the tour waiting area. But the local guide who was holding the sign said our tour would be starting until 2:00pm. So we have 1.5 hours to wonder around. When we came back, we were told our tour left a time ago based on the time on the tickets. Basically, the local guide told us wrong time for some reason. So always trust the time on the tickets, not what they told you. Their English was not the best. In the end, we were refunded the money. Read Less
1 Helpful Vote
Sail Date: October 2016
I booked this cruise only because I wanted to see Sam Hunt preform at a Carnival Live Concert. I expected to have a nice cruise. I was completely wrong. For starters this boat had horrible customer service, and I don't mean a couple ... Read More
I booked this cruise only because I wanted to see Sam Hunt preform at a Carnival Live Concert. I expected to have a nice cruise. I was completely wrong. For starters this boat had horrible customer service, and I don't mean a couple of the employees were rude I mean they were all rude. The food was also horrible if I was lucky enough to get any. The staff was literally pulling the serving dishes out from underneath us while we were trying to get food. We ate room service consisting of toasted peanut butter and jelly sandwiches, which took over an hour to get them brought to us. My friend and I got stuck on the elevator for over 20 mins. had to call using the emergency phone 3 times before they had sent someone to come get us. as an "I'm sorry" guest services had a complementary bottle of wine delivered to our diner table. They brought a white wine to us, handed it to me in opened with no wine glasses, no ice to have it chilled on, nothing. We found eyelashes in our dining room food. The list goes on and on. Read Less
5 Helpful Votes
Sail Date: September 2016
We chose this cruise in a line dance group same as we did 7 years ago on Carnival Triumph. However, this Carnival Sunshine Fun ship is a boring one. NO disco, NO private dancing time at sea days..Carnival dancing lessons was short and ... Read More
We chose this cruise in a line dance group same as we did 7 years ago on Carnival Triumph. However, this Carnival Sunshine Fun ship is a boring one. NO disco, NO private dancing time at sea days..Carnival dancing lessons was short and limited. 15 minutes one dance per section only twice in 7 days. It is too small; only 3 Jacuzzi, 2 swimming pools; mini golf only one hole; limited crew to serve, limited space for passenger to hang around and providing space for entertainment arrangement. Entertainment is not enough. Only 8 artists for all shows. Theatre is small too. It cannot hold most passengers twice a night. So they make their shows not so attractive so won't be let people down outside the Liquid Theatre. BORING CRUISE EVER. NO FUN AT ALL. Service and food at restaurant is fair. No table cloth except formal night. No tricks played by waiters. They are very busy to serve too many passengers. Not much food variety at buffet restaurant. Should give up cruising with Carnival again. Read Less
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