Sail Date: October 2013
This was my 4th time taking pretty much this same cruise on the Carnival Glory. They finally upgraded the ship, which was really great. I had gotten bored with the ship and had kept hoping they would dock a different one at the Norfolk ... Read More
This was my 4th time taking pretty much this same cruise on the Carnival Glory. They finally upgraded the ship, which was really great. I had gotten bored with the ship and had kept hoping they would dock a different one at the Norfolk port because of that. But, though I ended up on the same ship I've been on multiple times before, the upgrades made it much better this time around. Before I go into that though, I want to voice a major complaint in hopes that Carnival reads these reviews. We are very, very unhappy about Carnival pulling out of the port of Norfolk, Virginia. We've been cruising Carnival out of this port about once every year and a half and Carnival leaving this port means that we will probably take very few cruises in the future. The airfare cost to other ports makes them too expensive - expensive enough that I'd rather do something else instead of cruise, or end up cruising on another line, which I know Carnival doesn't want. That said, Carnival, please, please, please come back to the Norfolk port!!! Okay, now back to the rest of the review. On the upgrades: First, they put in Guy's Burger Joint. The burgers on the ship used to be so-so at best. These are significantly better. They're a little more along the lines of 5 Guys Burgers and Fries. Yummy. They also upgraded/changed/added a few bars. The most memorable for us were the Red Frog Rum Bar and the Alchemy Bar. They also had a new tequila bar. I just don't drink tequila, so that wasn't my thing, but the menu did look good. Going back to the others though: The Red Frog Rum bar had some great choices. One of my favorites was the Caribbean Colada. It was the best colada I've ever had and great for days out on the deck. The Alchemy Bar is right next to the piano bar and, during previous cruises, that bar had very little business. Now, with this upgrade and becoming the Alchemy Bar, it was really busy every night. The drink concoctions were great. This bar had the best drink menu I've ever seen and we tried almost everything on the menu. We weren't the only ones either. The bar also turned out to be a great place to meet people, a lot because there were so many conversations that started out with, "Ooh, what's that you're drinking? Really, mine's a ???" and so on. The 3 girls that worked behind the bar every night were fantastic as well. Speaking of drinking, we splurged for the Cheers program. It's Carnival's new program where you pay roughly $50 per day per person and can drink up to 15 drinks a day, both alcoholic and non. If we didn't get the program, we would have had a lot less to drink because we would have been far more cognizant of the money we were spending. The program allowed us to not think about that and just enjoy what we wanted, so it worked out for us. I'd do it again just for that care-free feeling. But, at $100 a day for 2 people, it really would depend how long the trip was. I don't think I'd spend that much per day for a much longer cruise as I wouldn't want to drink a lot on a daily basis for much more than a few days anyway. The thing that convinced us to go with the program this time though was the fact that we didn't have to get it until the second day on the ship. That was huge because I felt like it would have been a waste for the first day on the ship since you're only really able to enjoy yourself from about 5:30 p.m. onward. We had great service pretty much every night in the dining hall (we had my-time dining in the Golden). After the first night, we asked for Yudi's (or Yuli?) section every night. We got him as a waiter the first night and he and his team were so good to us that they were actually part of the reason we ate at the dining hall as many nights as we did. The entertainment and shows changed since the last time we were on board... thankfully. I can't stand it when I take the same cruise ship a year or year and a half apart and the shows are the same. I was really happy to see the change this time. They had 3 new big shows in the Amber Palace; a Latin show, a Diva show, and a Motown show. All were great. All of the performers were really good, but one stood out for rme; Aaron, who has the most amazing vocal range and ability. With ability like his, I'm honestly surprised he's not a famous Broadway performer or something. The cruise director and his side kick (don't remember his name), were a blast. Those two really work together well to get people going and having a good time. They're both just the right amount of crazy and both know how to flirt and schmooze with the ladies as well. I'd say, whatshisname (good looking cruise director dude with the English accent) was probably the best cruise director I've had over the course of several cruises. My apologies for not remembering his name or most others only 2 weeks later. As had been the case in the past, the piano bar was one of our favorite places on the ship. Dave was the piano player this time and I think he ended up being our all time favorite, and we've seen several over several cruises. He got to know people's names throughout the course of the cruise. He also had instruments (maracas, tambourines, etc) for people to play, and he played some games with the audience too. One night, he had slips of paper with 20 lines. He'd play the first bar or two of a song, and we had to guess the song. We liked that game a lot because we won it! :) But seriously, what a great time this bar is when there is a great entertainer behind that piano. My only complaint to Carnival would be to set up the piano bar a little differently because you don't really feel like you're part of the action if you don't get a seat directly around the piano itself, which was a challenge this time because the bar was so busy. The other seats in the lounge should all be higher up so you can still see the entertainment. It's the only flaw of this bar and has been that way for years. Still a great bar despite that flaw though. As usual, we enjoyed some time on the Serenity deck this time. It's one of the only places you can get away from constant loud noise on this ship and the loungers are very comfortable there. It is, however, exceptionally windy quite often on this deck, which is not great if it's October and you're too far north. We also enjoyed the adults-only hot tub this time. In general, we like the adults-only pool/hot tub area in back of the ship and the adults-only Serenity deck in the front. We just wish that they would change things up a bit so that those weren't the only two adults only areas and so that the only two adults only areas were not at complete opposite ends of the ship. What else? Service: Consistently great from our room steward to our wait staff and everyone else throughout the whole cruise this time. Food: About the same as it has been in the past (which was always pretty good, and very good in the main dining rooms). Guy's Burger Joint improves things. Pizza Bar was good. Burrito Bar was a nice improvement as well. Still like the Red Sail - not the the greatest food in the universe, but some pretty good stuff, and convenient. Cabin: Bed seemed more uncomfortable than it ever has on a Carnival ship. I don't know if we just had an old bed or what, but it's usually more comfortable. There are never enough pillows and the pillows they do provide are way too small. I brought a couple of my own this time, which helped. Other than that, the cabins haven't changed; compact, but efficient, and had enough place to store our stuff. Always like having the safe for my photography equipment when it's not in use. Disappointing: We only had one formal night. That's because they cut this cruise down from 6 nights to 5. That is disappointing as well. In the past, they sailed out of Norfolk 4 times in October, I believe with two 4 night cruises and two 6 night cruises. I'd like it if they sailed out of Norfolk 4 times with one of each, a 4, 5, 6, and 7 night cruise, each with different ports. Give us some variety to choose from, Carnival! Read Less
Sail Date: May 2010
This was mine & my DH's second cruise. We cruised Royal Caribbean last summer so I really only have RC to compare to Carnival. We did the 6 night cruise out of Norfolk, to the Bahamas. We were in Nassau 2 days and Freeport 1 day. ... Read More
This was mine & my DH's second cruise. We cruised Royal Caribbean last summer so I really only have RC to compare to Carnival. We did the 6 night cruise out of Norfolk, to the Bahamas. We were in Nassau 2 days and Freeport 1 day. I will try and cover everything I can think of because I know i always find these reviews helpful to me when trying to pick my vacation destination! First off, embarkation: This was a total disaster. Our cruise documents told us to arrive between 3:00-5:30pm. We arrived right after 3:00 and the line to even get into the Half Moon building was rediculous. We waited in line until about 5:00 and I think we finally boarded around 5:15. Last year we ended up getting there earlier than planned, so we had no problems. We only waited in line about 30 minutes last year, so in the future I think if it says we can board at 3:00, we will be there by 2:00 atleast! Other then the long lines, everything went smoothly. We didn't have any problems getting our sail & sign cards and getting onboard. I had read in another post that some terminals have computerized self-check ins but they did not have this in Norfolk. Now onto the actual cruise. We had a balcony room on the Lido deck (9). We were able to immediately get into our room, which was nice and clean. Compared to the interior room we had on RC, this room was huge. Atleast twice the size if not more! We never saw our room attendants at all. They did a great job at keeping everything tidy and replenishing anything we needed. The cruise ship itsself was different. They layout of the ship is not very good. Its very confusing, and not very open. We constantly were talking about how it was not easy to get around the ship. Especially in the Red Sail Restaurant. Nothing was easily accessible. The food was VERY limited. It was always cold, and the variety was very sad. Yes, like in other reviews I will agree the fish and chips tasted good, but they made me sick both times after eating them. The worst part about the trip were the other passengers. We almost immediately noticed that the "class" of people were different on this ship than the one we took the previous year. Carnivals prices were MUCH cheaper than RC and we definitely paid for that! I will never cruise Carnival again over RC because of the classless and rude people that I saw on this ship. You could just tell that because it was cheaper, the people were very low class. I even met a very nice older lady in the spa one day that told me the exact same thing! That she and her husband had been on RC the year prior and that is seemed much classier than this cruise. The food in the dining room for dinner was awesome. That was the highlight of the cruise for us! Because the food in the Red Sail was so nasty, we could not wait to get to dinner every night! Our waiter Frank was wonderful! Everything we both ordered for dinner was amazing. So that was definitely a plus up from RC because we didn't think the food was all that great there last year. The adults only Serenity area was VERY nice. But if you weren't out there by 9am , you would not get a chair. The shows were pretty decent. The comedy show we saw was fair, not great but not bad either. However, the so-called "majic" show.....was HORRIBLE. It was supposed to be for the whole ship but if I had my children in there I would have been horrified. It was wraunchy and gross. They played horrible music and carnival will definitely we hearing from me about this. It should have said 18+. The "living in america" show was spectacular! Definitely go see that if you are on board. The ports were good. We went to Atlantis, and we felt it was not worth the money at all. It was exhausting to have to walk around to get to anything and just way too crowded. Freeport was very dirty. I wish we hadn't even gotten off the ship at that port. Definitely do your shopping in Nassau! I made the mistake of only purchasing a few things in Nassua in hopes that I would find things in Freeport too but I was wrong. Overall our vacation was good, but I would just warn anyone to be careful because you really get what you pay for. I would not cruise Carnival again unless it was a newer ship, and it was probably out of FL. Read Less
6 Helpful Votes
Sail Date: November 2018
So my hubby and I got married a week and a half ago and decided to celebrate while on the cruise. BIG MISTAKE! This is not our first cruise so we were excited to be embarking but not prepared for the day to day disappointment. We were sad ... Read More
So my hubby and I got married a week and a half ago and decided to celebrate while on the cruise. BIG MISTAKE! This is not our first cruise so we were excited to be embarking but not prepared for the day to day disappointment. We were sad to miss the formal dining due to getting our laundry back late. We requested for it to be pressed but when we finally received it it was crumpled in a bag all wrinkled. But of course they charged us for it. When we called to ask if they could iron it they told my husband, and I quote, "iron it yourself!" Since we missed the formal dining we decided to go see what they had in the buffet and literally everything was closed except the places that charged for food. We tried not to let that encounter sour our mood so we changed in to bathing suits and went up to the serenity deck where it's 21 and older, or so we thought. There were kids running all around the deck, laying in the hammocks, sitting in the hot tubs... it was ridiculous. We asked a crew member if they could tell the kids to go downstairs and the crew member just shrugged, laughed and walked away. We asked another crew member if they could get us a waiter so we could order drinks and they told us to go get it ourselves, they were busy. I understand it being Thanksgiving holiday week and children being on the ship but this was crazy. Kids running at full speed into people with canes. You couldn't walk anywhere without a child running into you or hitting you. You couldn't be in the casino without a child running around pressing everyone's buttons on the machines while you were literally playing. It was chaotic. All the while the employees just turned away and didn't do anything. We had various charges added to our account that we had to keep a watchful eye on every day. It all added up to over $300 of excursions that were for 3 people when it was only 2 of us in our cabin room. Why do they even bother to schedule anything if they are never on time???? Ugh I lost count of how many things we had to rearrange due to their lack of keeping time. There were only a handful of employees that were actually nice to people . Jess, Coco, JJ, and Milan were the ONLY ONES that were respectful. The rest of the crew needs retraining! Read Less
1 Helpful Vote
Sail Date: November 2018
This was our first cruise, and our last. It was our honeymoon and we wanted everything to be perfect, but the last day left such a sour taste in our mouths. When we disembarked we had to go through different immigration channels as my ... Read More
This was our first cruise, and our last. It was our honeymoon and we wanted everything to be perfect, but the last day left such a sour taste in our mouths. When we disembarked we had to go through different immigration channels as my wife is American and I am British. I am going through some green-card processing at the moment and I always get selected for secondary immigration which can take anywhere from a few minutes to a couple of hours. I was prepared for this, but not what happened to my wife. She got through immigration and left the cruise terminal building to wait outside for me. it was mid-day and very hot and humid - approx 85F. She texted me to check on progress and I was still in line. She was getting hot so she, and a few other people, moved into the shade by the terminal. A Carnival employee came over and told the group that they couldn't stay there, going as far as to say "you've had your cruise, now leave" For over an hour my wife had to sit in full sun with no access to water; when I finally got out she was in tears and clearly suffering from the heat. When I complained to Carnival their customer service rep gave a trite apology and said it wan't their policy to issue any kind of compensation in such cases. I asked for a copy of the policy and she refused. I asked for a transcript of our conversation, and she refused. I asked for a copy of my client incident notes, and she refused. When I escalated the call to a supervisor I advised him that I was recording the call. He said that it was against company policy to let clients record calls and if I didn't stop the recording he would terminate the call. I stopped recording but later learned that I was within my federal rights to record the conversation as long as I informed him. Strange that they are allowed to record calls but we aren't. When I asked him for a copy of Carnival's policy that states this, he refused. The cruise itself? Not that great. Too short a time on-shore; just enough time to have a quick look around, maybe an excursion, and then back on board. On a cruise lasting a week, subtracting time at sea and time spent in buses or taxis, I estimate we spent no more than 8 hours actually doing what we wanted to do, and 4 of those were at a beach club in Cozumel. We upgraded to the Steak House one night which was fine but not spectacular. We also did the Chef's Table which was entertaining but again the food wasn't worth the extra money. And don't get me started on $2.50 for a room service Coke even though we had bought the Cheers package! Cheers Package? Not worth it. I am a heavy drinker and never once reached the 15 drink daily limit. By the time you have queued to get on and off the ship and spent time in a port there aren't enough hours left to get value from the program, especially as we both had to pay for it (almost $900) and my wife didn't drink that much. A very expensive mistake compounded by terrible customer service; next year we will fly somewhere and enjoy the destination. Read Less
3 Helpful Votes
Sail Date: October 2018
We went to get away and relax. The boarding process did not start until almost noon. We were on deck 7. You can tell the boat is not being maintained, it's rusting and dirty. The crew is lazy and they do as little as they can possibly ... Read More
We went to get away and relax. The boarding process did not start until almost noon. We were on deck 7. You can tell the boat is not being maintained, it's rusting and dirty. The crew is lazy and they do as little as they can possibly get away with. Over all the quality of the food was the worst I've experienced on any ship. Our cabin was not cleaned while we were out and we had to ask for clean towels and bath soap. The fridge did not work and toilet was hard to flush. There was a odor in the hall outside our room that was nauseating. The ports have not fully recovered from the hurricane of 2017, only about half of the shops have reopened for business. Carnival seems to be having problems with these ships, Maybe it's time to think about retiring some of the older ships. Read Less
19 Helpful Votes
Sail Date: February 2017
We stayed in Miami for a few days before boarding the ship and really enjoyed the Wynwood area. The embarkation was very smooth. However, once we boarded we saw construction crews and discovered that they were going to be working on ... Read More
We stayed in Miami for a few days before boarding the ship and really enjoyed the Wynwood area. The embarkation was very smooth. However, once we boarded we saw construction crews and discovered that they were going to be working on the boat the entire week we were on it. Because of the construction, there was no water slide and the pool the slide should have fed into was not accessible. As a result of this, the Serenity Deck, which was supposed to be 18+, was a free for all. So, during our At Sea days when we were hoping to relax in peace and quiet, the Serenity Deck was full of kids. When we were getting ready for bed the first evening, I was feeling uncomfortably warm. I tried adjusting the thermostat to no avail. We then called Guest Services to complain about our warm cabin and they sent someone to investigate our claim. The staff member arrived with a handheld temperature gauge indicating that our room was 75F. This person informed us that the accepted (by whom I’m not sure) range should be between 65-71F. However Sleep.org says the ideal temperature for sleeping is 60-67F https://sleep.org/articles/temperature-for-sleep/. I asked this person why the thermostat appeared to not work and he never gave me an answer. He left our cabin insinuating that he was going to somehow adjust our cabin temperature remotely but it took several hours for the effect to be felt inside our cabin. On the second night around the same time we experienced the same problem. We once again called Guest Services and they sent another person who removed the vent cover in the ceiling and appeared to be adjusting something inside of it. Once again, it took several hours for results to be felt. The third night we AGAIN had the same problem. Only, this time when we called Guest Services no one came. After 7 miserable nights of interrupted sleep I realized that the problem seemed to occur around the same time EVERY evening we were on this ship. Our cabin was located directly below the main theater. Every night when our air conditioning ceased, it was around show time and it did not return until after the late show had finished. This leads me to believe that our air conditioning was diverted to the theater ALL seven miserable nights while we lay in bed hoping to be able to get at least one good night’s sleep. What a miserable vacation when you can't even get a good night's rest and talk about putting a damper on the "romance department", if you know what I mean!? San Juan, Puerto Rico is AMAZING! We just wandered around Old San Juan. Grand Turk is a little scary if you venture into town and there's not much in the town. Not worth the cab fare, but the areas right by the port with the pool and the beach are nice. Some people we met on the cruise did an excursion there that sounded like a lot of fun. St. Thomas is nice for beach time or shopping. Amber Cove, Dominican Republic has a nice rum distillery, chocolate factory and cigar shop. We enjoyed a nice guided tour of the city there. The comedy shows were really good and we enjoyed the Alchemy Bar. Our wait staff for dinner was amazing and our room steward was also good. If it weren't for some of the staff on the ship, this total trip would've been a wash!! Read Less
1 Helpful Vote
Sail Date: April 2015
I have to say my husband and I will never be cruising with Carnival Cruises ever again. It was the worst experience I have ever had. I have a hernia from having my 2 kids. I had Dr clearance to come on the ship but the crew repeatedly ... Read More
I have to say my husband and I will never be cruising with Carnival Cruises ever again. It was the worst experience I have ever had. I have a hernia from having my 2 kids. I had Dr clearance to come on the ship but the crew repeatedly asked me if I was pregnant and told me I could not sail. Even after complaining to guest service regarding it they just continued to ask if I was pregnant. After the second day on the cruise my husband was in the bathroom on the main floor and was washing his hands and placed his wedding ring on the sink turned to dry them off and when he turned back around the ring was gone. Went to the guest service to report lost/stolen and was treated terrible. The woman at the front desk absolutely refused to file a report or call security or even take a description of the ring. She then shows us a ring that was turned in that was very extremely expensive and was ready to hand it over. We declined the ring that was not ours and continued to ask her to at least take a description. She reluctantly took a description on a piece of reciept paper which she politely threw away as we were walking away. When my husband went back the next day to check on the ring they explained to my husband's that a report souls have been filed the night before. Security came and took 2 hours of our cruise interrogating him on his lost/stolen ring. They did not notify the rest of security, or house keeping. They did not search or even give a notice to it missing. After all this we tried our best to enjoy ourselves. I went down to guest service to get my room charges and discovered that our housekeeper had been taking mini bottles out of our mini fridge and we were being charged for them. Also they had been using my folio number and my husband's folio to charge other passengers drinks on. We were charged and had to fight to get removed from our statement. The food was ok. The alcohol package is ridiculous. We were told that everyone in the cabin had to purchase the package which is $400 for the week. I do not drink but my husband does. We were told it is mandatory for both to purchase the full $400 each to get the alcohol package the last day of the cruise we were informed that was not the case abs my husband could have purchased it daily at $50 a day without me having to do the same. We contributed to check with guest service daily regarding the ring abs was always told it had not been found. Truth be told they never looked. I was informed to contact carnival customer service when I got back so they could compensate for our disappointments and when I called when we ported back I was told it was going to be handled internally so in other words they are going to do nothing and compensate nothing. We will never cruise with Carnival again. Not to mention the last day of the cruise the day we ported we were told that we had until 4pm to get off the ship which was changed to 11:30am the night before. The morning of we received a bang on our door at 8:30am stating to "Get out of the room." We then had to wait with all our stuff on a deck till our number was called. They shut down all the food and drink and we're forced to sit in the heat for over 2 hrs. I am absolutely appalled at how we were treated thru out our trip and we will never be taking this or any of carnivals cruises ever again. Oh and to top it off they were informed it was our honeymoon and did nothing. I understand they don't have much special ribs they do but the other honeymooners that were there explained how the crew put roses on their bed, had special dinners where the crew came and sang to then, had special animals on their bed. We had to specifically ask for animals on our bed. We ended up getting them starting the 4th day of the cruise. Also was informed that we were on a gay cruise. We have no problem with that but it would have been nice to know beforehand. Read Less
Sail Date: February 2011
My husband & I just returned from a 7 day Eastern Caribbean cruise on the Glory. We have been on two previous cruises, both on Royal Caribbean. I realize that Royal Caribbean and Carnival are the bottom two rungs on the cruise line ... Read More
My husband & I just returned from a 7 day Eastern Caribbean cruise on the Glory. We have been on two previous cruises, both on Royal Caribbean. I realize that Royal Caribbean and Carnival are the bottom two rungs on the cruise line totem pole, but our Carnival Glory cruise was so far below par, I just had to write about it. First, I will say that the staff/crew were very very nice. I do not blame the crew at all for our bad experience. Our dining staff were wonderful, and did a great job. Also, our cabin steward was great. If it weren't for them, I would be really angry that we spent a dime with Carnival. I found it upsetting that Carnival brags about how they have larger than average staterooms. I say this cannot be true. I also found it upsetting that Carnival says they refurbished this ship last year. If they did, they did not refurbish our cabin, as it was shabby, dingy and run down. The food on the breakfast & lunch buffets was such a huge disappointment!!! Poor selection and poor quality. I am not a picky eater, and I found myself grossed out by much of the food--even skipped several meals--rare for me. One of the most fun things about cruising is the wonderful food. Not on this ship. So sad. I was amazed at how much cigarette & cigar smoke I had to breath. It seemed like the entire ship caters to smokers. I can understand allowing smoking on certain areas of the outside decks, and maybe one bar. This was not the case on the Glory. All the night clubs, the casino, the comedy club, the sports bar, and also some walkways were all smoke filled to the extreme! Ugh!!!!! We wanted to have cocktails and listen to music/dance, but the smoke ruined it for us. Just terrible!!!! The cruise directors staff seemed kinda flat. They were pleasant, but they seemed like they were bored. Also, who dresses these people??? The uniforms were awful. Not professional. Seems like the employees are not real happy--like something is going on behind the scenes, and moral is low. The entertainment was pretty bad. Again, I really don't blame the cast. The cast singers sounded good enough. I found the production to be extra cheesy. The costumes were bad, and the shows left way too much to be desired. The common areas on the ship were not particularly clean. Finger prints, smudges, dirty bathrooms, etc. Overall, I felt the ship was dirty. If we ever cruise again (and after this cruise, we most likely will not), we will never chose Carnival, it was just that bad. I have no idea how anyone would spend their hard earned money as a repeat guest. Carnival, you can do better that this!!! If you live in a very small town, and are really dying to be around lots of annoying people, and have no clue what good food or good shows are, you might enjoy this cruise...otherwise DO NOT WASTE YOUR MONEY!!!!! Read Less
Sail Date: May 2009
My husband and I, ages 28 and 30, have been on 4 previous cruises, 2 on RCL and 2 on Princess. This was by far our worst vacation ever, and we will never sail Carnival again, please let me explain. Why we booked this cruise: We booked ... Read More
My husband and I, ages 28 and 30, have been on 4 previous cruises, 2 on RCL and 2 on Princess. This was by far our worst vacation ever, and we will never sail Carnival again, please let me explain. Why we booked this cruise: We booked because of the itinerary and cost. We thought "how much different could Carnival really be for the cost?". We did not feel we received a value for the price paid. If you are thinking of booking to save a few dollars on Carnival, you might want to think about booking on a better cruise line in a less expensive cabin, and may be much happier. What went wrong at the start: I an a rational person, and while I think the WHO blew swine flue totally our of proportion, I understand the cruise lines stance that they do not want to take any chances by sailing to Cozumel. What I don't understand is why they changed our complete itinerary, except for Nassau, to the Eastern Carribean and offered only $20 for the inconvenience of not going to that port. Other cruise lines, and even Carnival opted to still cruise to the other ports, like Belize, that were on our original itinerary. When RCL changed the itinerary on some of its cruises, they offered money back, or if you chose to cruise you got a 50% credit of what you paid toward a future cruise, which sounds like great compensation for changing someone's vacation plans at the last minute. Carnival only offered a future cruise credit good until 2010, and only 5 days to figure things out. We tried to switch to another Carnival ship leaving out of Tampa and were given the run around by 5 different departments at Carnival, each seemed to think that it was not their job to speak to us concerning this matter, and when we finally got a hold of someone they said the sailing had no more balcony cabins available even though the online booking sites like Expedia all had open cabins. The day after Carnival said we could switch bookings, miraculously there were open cabins, but we were still not able to switch, even though we were willing to take the major hit in the airline tickets. With all that run around, I still was in great need of a vacation and was going to make the best of things. My motto has always been "get me on the boat, and I will be happy". My husband requires very little to be happy, so no problem there. People on the cruise: 70% seemed to be from FL, GA and were last minute cruisers who had no idea of the itinerary changes, and all got on the boat for far less money then we paid25% seemed to be college students celebrating, hey I was there once I can relate, but if you are looking for a cruise free from alcoholics and chain smokers you will want to book a different line10% seemed to be just like us, and annoyed at the ship, service, and fellow cruisers Embarkation: We had a car service, Town Car Service of Orlando, who picked us up from the airport; They were wonderful as usual and I highly recommend them. When we arrived at the ship at noon, people were still getting off the ship?!?! We waited in a line of cars for about 30 minutes until we were allowed to start the embarkation process. Carnival should think about sending luggage tags in the mail so that the process goes a lot faster when unloading the cars, vans, buses. The first thing you notice about the ship is that she needs a paint job, and I will try to refrain from the run down appearance comments because I know she is going to dry dock next month. All in all the embarkation process was a good one once we reached the doors. The room: We could not get into our room until 2, probably because everyone had not left the ship until 12:30. There were not enough hangers, that took a day to get some from the room steward. The room was big, we had balcony, but it was dirty. I mean there was literally a pile of dirt on the floor, and the balcony chairs looked as if they had never been cleaned. They did "clean" our balcony that week, and from what I saw was that meant they sprayed the deck with a hose for 1 minute, and kept walking onto the next cabin. There was a minibar fully stocked with liquor and pop. This is locked the last day of the cruise so don't think you will have a cold water bottle for debarkation day. I have never the fridge locked the last day of sailing. They also take away the robe the last night as well. It just seems like they were sending the signal, "now pack up and get out". The boat: Besides needing an upgrade, which she will get soon, the layout is odd. There are no big open spaces, even the atrium is small compared to other ships we have been on. The ship was not full, and we have been on larger ships, yet this one seemed to make us claustrophobic. There were people everywhere you looked because of the layout, and timing of activities. Service: The staff seemed generally run down and beat-up. Mind you, we were not called by our names by our cabin steward or dinning room staff all week, this is when we realized it is the little things that count. There was no energy or friendliness in crew's voices. Usually when you walk down the hall of a cruise ship by the cabins, it almost gets annoying at how many of the staff say "hello, how are you today", or "have a great evening sir". Well, on this ship it is the opposite. I started keeping count of how many of the staff acknowledged our presence in the hall way. It was only 7%, in fact we had to say "good morning or hello" to most of them, and their responses were less then enthusiastic. Of course this went on all week, until tip day came along and they all seemed to perk up, and then I head one of them singing "hello, last day last day" to his fellow cabin stewards and they all laughed. That was the last straw. We decided to take away some of our tips, not all because there are a few employees here and there that were doing their jobs. We went to the front desk, and when I said that I would like to adjust our gratuities, he did not ask how much, why, or seem to be shocked at this request. He then said that the $140 would be credited back to the credit card. I think that said it all! I am glad he adjusted the whole amount because service was non-exsistant on the last day. Food: I have read other reviews of ships we have been on and have disagreed when people expect this to be 5 star food. I had no expectation of the quality going into this cruise, but I expected the same quantity as past cruises. I think you know what I am about to say....The buffet was a glorified salad bar. Don't expect any thing more for lunch or dinner except for a pasta station. The pasta guy makes it for you, he works extremely slow, and when he runs out of an item, such as Parmesan cheese (with 2 more hours to go into the evening buffet hour), he refuses to go into the back and get more. The food was good, but there the selection was VERY limited compared to other cruises. The 24 hr pizza was alright, and this is the only station that is 24 hours. This made the buffet very crowded, more so than any other ship we have been on. There were some Pro's:-The Gym, small but well equipped and no lines! -Good Comedian's (very bad venue, it was a small bar that was laid out horribly..you could only see the stage if you were up front)-Plenty of elevators-Lot's of picture back drops and opportunities-Casual atmosphere (if that is what you are looking for, I have never been the fashion police but come on...jeans on formal night..really?..you couldn't find khakis)-Bar Service was great, the $10 martini tasting was excellent-Room service was fast-Our table mates (of course not our first tables mates as we were put with a family of 7 with 2 children, they were a very lovely family, we just preferred adult conversation on our vacation...there were lots of empty places at other tables, why Carnival put a couple with a family of 7 I have no idea) Con's -Room attendant would knock on our door at 6:45am to ask us when we were leaving it so he could clean. That happened one other time on a past cruise and he knocked at noon, not 6:45 am. It was extremely rude since we told him we were late sleepers when he first introduced himself.-The "pantry" was right outside our door, so at all hours of the early morning and late night you could hear glasses being clanged together and ice being shoveled. If they would've done these things with the doors closed it would've made a big difference. Of course we were told we could not switch rooms, when we called Carnival, and then we found out that people who paid far less then us had better rooms then we did who booked last minute...that makes sense...-The room stewards vacuumed at 6 am-You don't have the right of way when a staff member is coming down the hall or going up an elevator Spa: The spa was not comforting as it is on the other ships because of the layout, and decor, but the services were same. I had the seaweed wrap as usual, and it was as good usual. Overall: If you think you are saving a few bucks, or getting a great deal, think again. They make up for the price of the fare, in the cost of the drinks (about $1-2 more than other RCL and Princess), Bingo payouts ($20 for our ticket but only $100 payouts), and Supper club cost ($30/per person). I do feel bad writing this comment, only because I did not write about our 4 other cruises which were wonderful. If this is your first cruise you will think it was fine, but trust me once you sail another line you won't be back! Read Less
Sail Date: December 2018
We were very disappointed in the room we had while on board. I booked this trip in July of 2018. The room we received did not match the description of what the Carnival agent told us it would be. We spoke to customer care and they acted ... Read More
We were very disappointed in the room we had while on board. I booked this trip in July of 2018. The room we received did not match the description of what the Carnival agent told us it would be. We spoke to customer care and they acted like it wasn't a big deal. They emailed corporate, no response back until the 7th day of the trip. The food selection on buffet was not good. Everyday you found less and less to eat that was worth eating. The housekeeping staff and Chef Chaing from Singapore were the only friendly individuals that we got to know. The cruise director was fun and awesome,but everyone else sucked. We always wait until on board to purchase shore excursions so to get a little bit more information and feedback from shore excursions staff. We got none of that just basically what you want to do? Plus the shore excursions in Amber Cove was not as they advertised it to be. Also our air conditioning in our room didn't stay cool....again a nonchalant attitude by customer care. Plus when they finally called me back about the room we got the gentleman customer service person was excuse my French an asshole. He was argumentative, kept saying we have recording of your booking....but that can't be so as I did not book it with a female agent that he kept referring too. The internet service was a waste of money. It will be a long long time before we book with Carnival again. It's all about money to them and less about customer service. The ports we great. The entertainment was good. We didn't care for the comedian Jeff Shaw as he wasn't funny Read Less
7 Helpful Votes
Sail Date: May 2017
I have traveled on many different cruise lines and only picked this cruise because of the ports of call and it fitting in with our schedule. I knew when I booked it not to expect very much. I only saw this as a means of transportation ... Read More
I have traveled on many different cruise lines and only picked this cruise because of the ports of call and it fitting in with our schedule. I knew when I booked it not to expect very much. I only saw this as a means of transportation between the islands, not a relaxing cruise ship itself. The food was horrible. I am not expecting gourmet at the buffet line but it was boring and routine. I mainly ate salads. The best was the sushi bar which you have to pay extra for but the portions were generous. The stage shows were so so. We went every night because we are not gamblers and there was very much else to do. Comedy shows were good but packed with no where to sit most nights. The cruise director did a good job keeping everybody entertained. The man has more energy than I have ever seen. My major complaint was with the final morning. It has been a few years since we have cruised last and now they allow you to leave the ship with your luggage in tow. What a fiasco! The process would go so much smoother if they made everyone use their service the night before for bags so that when people leave they only have carry on size luggage. You possibly expect that many people to come down 1 bank of elevators with large luggage and no place to go without tempers flaring between customers. Some people literally couldn't even get off the elevators because there was no room to stand. This jammed up all the elevators. They need to rethink this plan of disembarking. Overall it was what I was expecting which was very little considering it was a Carnival ship. Going back to Celebrity or NCL next time. Read Less
6 Helpful Votes
Sail Date: February 2017
I'm sure the cruise business is a tough one, and they need to make a buck where they can, but this ship is in need of a month or two in drydock to deal with some issues. #1 on my list would be air quality. Everyone I talked to was ... Read More
I'm sure the cruise business is a tough one, and they need to make a buck where they can, but this ship is in need of a month or two in drydock to deal with some issues. #1 on my list would be air quality. Everyone I talked to was suffering from "cruise crud", basically lingering congestion in the lungs. I think the problem is mold spores, as my spotless shower turned black with mildew within 2 days (which did not get cleaned during the whole week). If a health and safety inspector is reading this, take some measurement of spore counts, I'm sure it's off the scale.They need to disinfect everything, change out the carpets and install/upgrade all ventilation systems including hepa filters. Bring allergy medicine and cough drops. Walking around, you occasionally hit little pockets of sewage smell too (6th floor mid-ship elevator lobby, for example). That can't be good. Hot tubs were not hot and closed down around midnight. The water-slide was being torn down while we were at sea. The gym equipment needs the pulleys oiled. The deck chairs need a good wash. The food in the buffet and dining room was bland, but the burgers, tacos and pizzas were quite good. The staff put on a good face, but their body language betrayed exhaustion and defeat (or else a lot of energy drinks!). Sad. The nightclub was pathetic, and the vibe was more like your cousin's wedding than a modern dance club (don't let the Carnival website fool you on that one!). But hey, lot's of people like that, so if that's your thing, enjoy. Engine noise permeates all ship life, and I often found it hard to hear the person sitting next to me during dinner in the main dining room. My favorite spot was the Alchemy bar. Those bartenders are true geniuses, and if you don't like what's on the menu, they'll make something up just for you. Best ever! The bed, pillows and blankets in my room were also some of the best I've slept on in any hotel, anywhere the the world. Really appreciated that. And the cabin steward recognized me in the hallways and greeted me by name. That was a nice touch. Thank you for that. But those damn ship announcements! ARGH!!! Shut! Up!! If I hear "What's going on?" one more time I'm going to throttle someone. Read Less
4 Helpful Votes
Sail Date: November 2016
First impressions are everything. I took this cruise to help complete a CLIA MCC requirement and to learn the Carinval brand from first hand experience. Checking in the rep Nicole with 21 years experience with Carnival could care less ... Read More
First impressions are everything. I took this cruise to help complete a CLIA MCC requirement and to learn the Carinval brand from first hand experience. Checking in the rep Nicole with 21 years experience with Carnival could care less that I was an agent from a major franchise traveling. I inquired about anything I could do to upgrade my experience on-board aside from the chef table I pre-booked. I was met with a quick no because the ship was over sold. In fact this sailing had over 990 children on it! Cabin: We were in balcony cabin 6263. When we walked into our cabin it looked like the steward had not finished cleaning it. The sofa was dirty with crumbs and stains. The sofa itself appeared in need of repair on the right side. The mirror was so dirty it look like a filter was on it. There was a sewer like smell that hit you upon entering the room. The smell decreased over the seven days. It was very obvious no one lifted up the items on the counter to dust under them. Pros - The bed was extremely comfortable which made it hard to get out of. The shower was the perfect temperature. The steward came in the cabin on day two and cleaned up the areas that were missed upon check in. Opportunity for improvement: Have a door hanger on the cabin doors if the rooms are not ready for clients. Maybe something like " We are still working to create a great impression. Check back soon." This will preserve that first impression clients get coming into their room. Ship: The ship has a lot of rust and various areas appear very outdated. The hours of operation of the stores on board aren't very late during the times at sea when you expect them to be open they are closed. This may have been a staffing issue. Opportunity for improvements: Touch up the rust on the ship especially on deck four and on the balconies. Medical care: My partner needed an anti-acid and the main store was closed. It was after 2 a.m. so I wasn't surprised. I went to Guest Services after not getting a response from the medical services telephone line. The Guest Services rep was able to reach a nurse on duty. I explained what I was seeking. The end result was they would sell me a (singular) Tums for $10 however in order for the person to go get the Tums it was going to cost an additional $50!! We had travel protection that covered medical needs so I wasn't overly concerned but the $50 fee was a bit much. Opportunity for improvement: Have a vending machine with basic wellness and personal items that uses using the key card for payment. This would allow people to get needed items after hours and avoid unnecessary fees, discomfort, and create a better client relationship. Dining: This is the first cruise I've been on and been disappointed with the food from the main dining room as well as the Lido deck. The taco bar served a fish taco that was fried to much. I expected a grilled a fish since it was a Caribbean cruise. The kale salad made three people sick. There was not enough fruit or food items that looked appealing. We were hard pressed to find Indian meals for a lunch option however they did offer them at dinner. Sailing on Thanksgiving you would expect some traditional items on the menu like mac and cheese, collards, sweet potatoes, sweet potato pie, etc. however the only traditional thing on Thanksgiving was turkey. The menu on Friday should have been the Thanksgiving menu. Pros: The Chef Table dining experience was OUTSTANDING and worth the $75 per person! I would recommend this to everyone who is looking to enhance their cruise or to celebrate a special occasion as I was celebrating an anniversary. Make the ship aware of ANY food allergies or intolerances in advance as I did and they will alter your meals for an enjoyable experience. Opportunity for improvement: Consider having more omelet stations and more food that reflects the region. Grill more fry less. Consider having chefs native to the sailing region. LGBT meetup: Nice that Carnival has LGBT meet-up like other cruise lines. Cons: This "event" is at 11:30 p.m. in the Alchemy bar which is an open space. Some of the people who were in the Alchemy bar area had no idea that it was dedicated to the LGBT community at 11:30 pm. My partner and I as well as other LGBT people we encountered on the ship felt we would have perferred a different setting and time. Opportunity for improvement: Consider having a host for the LGBT event. I would recommend changing it to a space that has a door and not let it be centered around alcohol. Consider times of 5 p.m. or 10 a.m. or even an LBGT brunch. Game themes or anything interactive would be a nice touch. Spa: In addition to owning a travel franchise I own a wellness spa. My partner and I went to the spa immediately after dropping our bags off in our cabin. Pros: They offered a demo of the various massages and a spa tour. I booked a hot stone massage and a pedicure for our last sea day. I wanted an appointment around 1pm however I was told they only had an 8 a.m. or 9 a.m. pedicure appointment available. I opted for the 9 a.m. dreading getting up early on a sea day. I was given a printed appointment receipt. My partner booked a bamboo massage, acupuncture and reflexology. Skye my massage therapist was fabulous!! She listened to what I expected from the service and delivered. Cons: When I arrived for my pedicure at 8:50 a.m. I was told I was not in the system for an appointment! Needless to say I was not happy. The hard sell by Dr. Cruz was a complete turn off during the tour. Opportunity for improvement: If someone has a receipt for an appointment try to honor it. Keep saunas in working order. Entertainment and Activites: The games that they play on board are family friendly. The setup for the Clue game was lacking suspense. Punchline comics were entertaining some more than others. Several people walked out of one comic show. The Epic show was the best even with them having to shorten the performance. The latin music was great wish there was more space for dancing. DJ Marshmallow, DJ Haynes and cruise director Staffie were entertaining. Cons: The Motown show had a clear lack of diversity causing people to walk out. Consider salsa lessons or other things to get the crowd involved. Service: Prior to sailing I made the Carnival aware I was celebrating an anniversary. Pros: Carnival provided a dessert at dinner, the steward decorated the newly cleaned mirror with a happy anniversary message and we received two gift cards. One gift card was for a 5x7 picture the other was for $50 towards a spa service. Cons: Because my pedicure was knocked out of the system I could not use the spa gift card. We took two pictures during the cruise. When I went to redeem the 5x7 picture I was told that we did not take the right type of pictures. Had we taken pictures with the various people at each port that would have served as our free picture. I offered to pay the $3 difference however the manager of the photo department would not allow it and recommended I take the right type of picture. This was not possible as it was the last night of the cruise. Later at dinner she came to our table to take a picture. I asked her if it will count as the 5x7 indicated for the gift card from Carnival she said no. The last night of the cruise the Guest Service had two people working and the line was long all day. The workers got pretty rude with the customers. Some of the customers mentioned the rudeness while at the Shore Excursion desk and more rudeness ensued. This happened to us and several others. The woman working at the Excursion Services desk pushed us aside because we were asking too many questions about a post cruise excursion. We eventually got an excursion booked from Guest Service desk after waiting over an hour in line. Opportunity for improvement: Whenever there are long lines have an employee walk the line to see if there are any quick questions or problems that could be solved. Ports of call: This cruise offers some great ports worth seeing of Grand Cayman, Belize, Roatan and Cozumel. Our tour was late getting us back to the ship in Roatan and we were the last ones on the ship. I was prepared to arrange to meet the ship at the next port but to my surprise the ship did not leave!! Children: Because of the over 990 children onboard many of them were up past midnight. Several of them were unruly causing damage to the ship for sport. They came in the Serenity area and were not asked by the staff to leave. This is the adults only section which left no room for adult only time. Opportunity for improvement: Have a staff person escort the children out of the adult areas. Rescue at sea: On Friday our ship aided in the rescue of 17 people who were floating on a makeshift raft between Cuba and Miami. I was impressed with Carnival's commitment to stay until getting the all clear from the U.S. Coast Guard was given. This was the second most exciting thing of the cruise. Disembarkation went smoothly and we made our post cruise excursion without any problems. The post cruise excursion booked on board was a great over view of Miami and Little Havana. The tour company was very professional. I considered everything from this trip and weighed it against my experiences on NCL, RCCL, Disney, Holland America, and Princess. I asked over 30 people why Carnival for my brand research. The results were heavy on the price point with ports a close second. One person told me not to base my opinion of the Carnival brand off of the Glory because it is an older ship. I may be willing to try the Vista. I would hope my clients have better experiences. Read Less
3 Helpful Votes
Sail Date: May 2015
We know enough people that love cruising that we finally had to try it. Now we have, we don't need to try it again. Too bad we picked a Carnival ship for on only cruise - it seemed to have priorities different from ours. First - ... Read More
We know enough people that love cruising that we finally had to try it. Now we have, we don't need to try it again. Too bad we picked a Carnival ship for on only cruise - it seemed to have priorities different from ours. First - the embarkation. From the moment we stepped off the bus until two hours later, we stood in long, noisy lines. This is probably where I picked up the flu bug that exiled me to the cabin 3 days later. We had been advised to carry on our own suitcases - which was a plus - we were unpacked and ready to explore once we finally made it to our balcony (free upgrade!) cabin. There was pretzel salt and crumbs on the desk! And a sticky spot from a glass on one of the bedside tables. I guess the cleaning from the last passengers was not complete? And before I am shuttled off as a humbug - our cabin and dining crew were very friendly and wanted to make us happy. No complaints about the crew we were close to. Interesting tidbit though - every one of them we had a conversation with told us of their plans to get away from working for Carnival. Then - impressions of our time on the ship. "Carnival" seems apt, as like old-fashioned carnies, the primary goal seemed to be to separate passengers from money. Constant attempts to get us to do something not included in the price. Drink prices were higher than ANY OTHERS I had ever experienced, even airplanes and fancy restaurants. Noise - almost everywhere except the Serenity area, which never had an empty chair in the shade, unpleasant music most places - I have no idea what demographic likes that kind of music. Crowding - always a search for a table on the Lido deck, no room in the tiny pools, in the theater for the comedy shows (show up 15 minutes early to get a seat for a show that only lasts 45 minutes). Long Lines - to get off the boat, on the boat, to get food other than the dining room, to speak with guest services. Bland - all the food - we lost our appetites the last few days because everything (except chocolate frozen yogurt!) just seemed to lack herbs or spices (unless sugar counts as a spice). Between the bland food and the one day spent with the flu, I lost weight during this cruise. I was not expecting that! The motown show seemed pretty good. While not my favorite genre, and not a fan of "shows," the singing and dancing seemed very well done. The "rock epic" show frightened me - was this show supposed to be aimed at my demographic? Rock, 70's to current, is my genre. There were maybe three pieces that could be considered rock. The rest was pop. One of the 3 rock pieces was a reader's digest condensed version of Stairway to Heaven. The dancing and prancing was well choreographed and performed, but did not seem to have anything to do with the music (except Bohemian Rhapsody). Three of the songs in the short show were from Queen - go figure. The graphics in the background were kind of interesting, especially the eye. And lastly another positive - the medical staff were friendly, firm, and efficient. When I showed up there in the morning as the flu was hitting me, they slapped me into quarantine before I realized how sick I was. They handed me a barf bag in the 10 seconds between the time I first felt nauseous and when I vomited. They also quickly took me off quarantine the next morning when I showed up more pink than green. Read Less
1 Helpful Vote
Sail Date: May 2015
We have been on many cruises on various lines (20-25+? / we've lost track) including quite a few on Carnival. We are usually skeptical of ‘bad reviews’ and often ignore some of the complaints as ‘unreasonable expectations’. ... Read More
We have been on many cruises on various lines (20-25+? / we've lost track) including quite a few on Carnival. We are usually skeptical of ‘bad reviews’ and often ignore some of the complaints as ‘unreasonable expectations’. That said; we were very disappointed about much of this cruise and especially so with the lack of hygiene and staff training. We try to make the best of every situation and expect that some things will go wrong but we can no longer ignore how much has gone downhill at Carnival in the past few years. If you haven't booked this yet...you should think twice about choosing another line and/or ship. In the past 3-4 years, we have noticed a decline in the overall quality. Too many things to discuss them all and of course, some things are subjective. So in this review, my focus is on the lack of hygiene and staff training for which there is no acceptable excuse. Our stateroom was a ‘connecting’ cabin (which we did not request) and DH didn’t like that we could hear every conversation next door so he tried to change cabins but none were available. Guest Services assured him that there was a method to ‘seal’ the door to block sound and we should ask the cabin steward. Our cabin steward had no clue about this and Housekeeping had no clue so we suggested that they should inform Guest Services so they wouldn’t continue to give out incorrect information. Eventually, Guest Services contacted us and they ‘informed’ housekeeping which in turn put masking tape around the door. Although we did appreciate the effort, masking tape isn’t really effective soundproofing and the entire issue was frustrating and a waste of everyone’s time. Clearly, a lack training and communication between departments is in effect. In the meantime, while DH was at Guest Services, the cabin steward walked into our cabin without knocking!! First time this has EVER happened! And he was not apologetic either – I told him sternly to never enter again without knocking first! This shouldn’t even have to be said or taught!! It’s a good thing I was dressed at the time or I would have made a much bigger issue of this. When we began unpacking, we found that much of the storage space was already in use. There were various curtains, bedspreads, blankets, towels and bedskirts stuffed into the closets. When I removed them, they took up the entire sofa. When I asked the cabin steward to take them away, he was a bit annoyed and tried to convince me to leave them in the cabin! Why is Carnival using cabins for storage? We were in perfect health when we boarded the ship on Saturday and looking forward to a fun week. The next morning, Sunday, my husband started to not feel well and got worse each day. By Tuesday morning, he was so uncomfortable that he visited the doctor onboard who gave him antibiotics for an infection in his throat. By Thursday, I also had to visit the doctor with laryngitis, swollen glands, sore throat and some bronchitis. We are convinced that our cabin – and from the looks of it, perhaps the entire ship – was a huge, nasty Petri dish. While we understand that cabins/ship interiors are not ‘disinfected’, we DO expect that cabins and ship interiors be thoroughly cleaned – regularly! This was not the case. We found less than clean conditions throughout our cabin and other interior spaces. For example; halfway through the week, I pulled out the vanity chair only to find half of a plastic Easter egg under the vanity. Easter was on April 5th so it’s evident that a month later; this area had still not been cleaned or vacuumed!!!! We came across other ‘nasty stuff’ throughout the cabin and public spaces but I’ll spare you the gross details. Suffice it to say that it is now May 21, 2015 and I am still sick but finally recovering after the latest treatment with steroids. Overall, the lack of cleanliness on the Glory goes beyond the ‘ick’ factor and falls into the ‘contaminated’ category. From the nastiness in our cabin, to food and ‘slop’ in the hallways, to unidentifiable messes on the floors of elevators, to allowing passengers to fill their personal ice/water/juice containers from dispensers in the buffet restaurants, the opportunity to spread disease is rampant, disgusting and totally overlooked and/or accepted by Carnival staff. In addition to hygiene, the Glory is in serious need of maintenance and updating. The curtains hanging at the picture window in our stateroom were threadbare and several times, the cabin towels had holes in them - and yes, I have pictures to prove it. Some sheets had stains – nail polish and other ‘unidentified’ stains. One elevator refused to go down - it would go down 1 floor and then simply go back up to the top floor. Various times during the week, coffee or juice/tea/water dispensers broke down and if you alerted someone, the typical response was ‘Use the one in the back’. Worse still, this response was delivered in an annoyed or rude tone – on more than one instance. Same thing when we asked for directions. It's almost as if they were telling you ‘don’t bother me’! Honestly, we were taken aback by some of the responses we received since most cruise staff has always been polite. Has staff training been cut back? Are they paying the staff less so that they feel it’s standard procedure to treat passengers poorly? Were they having a bad day? I don’t know the answer to this – and yes, there were plenty of others that were more courteous but in all our years of cruising, we have never before come across so many that were absolutely rude. We also found a larger number of staff that either could not understand English very well or where the accents were so pronounced that you could not understand them! Is this a new trend with Carnival? The food was okay for the most part – just okay, not great. However, a couple of nights had limited choices in the dining room. The buffets were heavy on various salads but short on meat choices. The desserts are not sweet so we mostly didn’t bother – is sugar being rationed? The coffee is VERY bitter, even from room service – perhaps it’s time to replace the brewers/dispensers? The one bright spot in the week was the Motown show in the Amber Palace. It was upbeat, fun and well performed. To sum up…the ship is FILTHY and needs a lot of maintenance. The staff should be of higher quality and better trained. The food needs some improvement – both in taste and in the choices provided. In the past, I have recommended Carnival to friends and family – sadly, I can no longer do so and will most likely go elsewhere for future cruises. Read Less
Sail Date: July 2009
This was the first cruise for my husband and I (26 years old). The Carnival Glory came highly recommended by several coworkers who had wonderful cruises and experiences on board. High points: 1. Nice roomy, clean cabin. 2. Dining ... Read More
This was the first cruise for my husband and I (26 years old). The Carnival Glory came highly recommended by several coworkers who had wonderful cruises and experiences on board. High points: 1. Nice roomy, clean cabin. 2. Dining room food was very good. We enjoyed it every night. 3. Shows were great... Our favorite part of the cruise. 4. We really enjoyed room service...coffee and P&J sandwiches. 5. The in room movies were good. Low points: 1. The buffet and other food besides the dining room was awful. We were seriously starving by the end of the cruise. 2. I don't think I ever want lemonade again in my life. The "free" drinks were awful. 3. High speed internet was excessively expensive...paid $55 for 1.5 hours of slow internet that timed out every other task. 4. The ship rocked terribly the first 4 days...like could not walk straight down the hall, cabinets opening in our room...swaying in the dining room trying to eat. Even with patches and tablets for motion sickness we were very queasy. (Note: Motion sickness medicine makes you very drowsy!!) 5.The pools were SO little. We didn't get in because 3 tiny pools were full of kids. 6.The shops didn't have very much selection...and even "duty free" were not a very good deal. Apart from getting off at ports and the nighty shows... there is nothing to do on this ship except drink, gamble, and lay out (For 7 days). It was FULL on children that were apparently unsupervised. We had a bad experience and will never cruise again. I'm guessing cruises are for people that like to drink, gamble, eat loads of bad food, then get sunburned... Not us! Read Less
Sail Date: February 2019
This was my 3rd cruise on Carnival and while we had fun it just wasn't their best effort. The ship is tattered and torn, the entertainment was disappointing with the exception of the comedians they were pretty good but the other shows ... Read More
This was my 3rd cruise on Carnival and while we had fun it just wasn't their best effort. The ship is tattered and torn, the entertainment was disappointing with the exception of the comedians they were pretty good but the other shows were pretty lame. The food started out pretty good but Guy's Burgers was a let down from my previous cruise, the dining room was tasty at first as well but the last 2 nights they dropped the ball I was disappointed with everything except the desserts they were good. The ship in general must be due for dry dock there was just a lot that seemed to be in need of repair, soft spots in the floor, uneven floors and quite a bit of rust. They seemed to be working on the ship at every port with crazy amounts of noise coming from unknown areas. This was my first time in a balcony room we were in 8381 which was under the dining area of the lido deck, it was noisy but not from the people something sounded like it was it was big and heavy rolling on the deck above at night, it was quite annoying at night which was the only time that it was heard. The room was ok, the TV remote worked randomly but then they offer nothing to watch. I get it they want you out spending money but really the TV sucked. The cabin Stewart only cleaned out room once a day which was quite a change from the past when they were in the room as much as I was. The ports were ok except for St. Thomas, 10 ships at the same time was just to many people we went to Megan's bay and I wasn't impressed we has 10 times the fun on the beach in Grand Turk right off the ship on the beach with a lot less people. In general I love cruises this was my 5th and I'm sorry to say it was probably the least fun of all of the others cruises. I'll probably go on Carnival again but I will put a lot more time into researching the age of the ship and as to how many ships will be in port at the same time. I do have to give them credit the embarkation and disembarkation was the best that I have ever witnessed, it was quick on and off. The Miami airport that is a nightmare I'll probably go with Canaveral or New Orleans next time. Read Less
2 Helpful Votes
Sail Date: June 2018
We just got off the Glory and I wanted to mention a few things. We had a good time and the trip was fun as a whole. I will be looking into a new cruise line for our next trip as this was our 9th with Carnival. First and foremost for me ... Read More
We just got off the Glory and I wanted to mention a few things. We had a good time and the trip was fun as a whole. I will be looking into a new cruise line for our next trip as this was our 9th with Carnival. First and foremost for me was that the A/C in our balcony stateroom 7221 didn’t work. A technician came but he could only adjust it by 2* cooler. Secondly was the food. The Lido buffets were not very good and the desserts were disappointing. The dining room food was slightly better but still average overall. Room service just could not get our orders right either! The ship was very crowded with long lines to do everything. Our stateroom steward had a hard time getting our room cleaned up and each time we returned from dinner, a shore excursion etc. it was hit or miss wether our room was cleaned. Finally- the Stingray experience in Grand Cayman was a waste of money. There were 3 Carnival shops in port that day, with 60 people packed on a boat for a 40 minute ride to the sand bar where you got 2 seconds with a stingray while a crew member took a picture for $40 per person! Read Less
2 Helpful Votes
Sail Date: June 2018
Fifth cruise and 3rd cruise line. Second cruise on Carnival. We took our kids on their first cruise on Carnival Victory last year. Despite what we had negatively heard about Carnival, the cruise on Victory was above our expectations on all ... Read More
Fifth cruise and 3rd cruise line. Second cruise on Carnival. We took our kids on their first cruise on Carnival Victory last year. Despite what we had negatively heard about Carnival, the cruise on Victory was above our expectations on all fronts. So my wife and I booked a 7-day for this Summer on Glory. Never again on Glory, and possibly never again with Carnival. The good - easy and fast embarkation, common areas of ship in pretty good shape for age, ALL staff we encountered practiced great customer service, excursions were all top-notch The Bad Food: Guy’s Burgers, Mexican, Deli, and Pizza all good, but limited availability for Burgers and Mexican - long lines for the other two. Buffet just not very good at all (and I’m not picky). Room: AC never got cold, we never kept covers on the bed and were still hot at night. Nearly everyone we spoke with had the same issue. Plus, rooms were so dated. Victory last year had renovated, and they were nice. These looked like 1982. Entertainment: Very poor. Comedians had a laugh or two in 30-minute shows. Theater shows were tragic. Again, Victory had a band in the orchestra pit, only tracks played on this. We left both early because we were bouncing in our seats laughing at how bad it was, and didn’t want to be disruptive. Overheard two performers at lunch one day discussing how they hate being on the ship and wondering how they can get out of their contracts. Finally, Fellow Passengers: Many we encountered were very nice and we got to know quite a few. We also understand with 3,000 people, you’re gonna find a jerk or two. But, the level of rudeness and disrespect from more passengers than we were comfortable with made for a not great time. We apologized to two separate tour guides on land for other people’s remarks regarding poverty in their countries. The level of ignorance these passengers displayed was embarrassing to us as fellow Americans. We had several experiences with passengers on board being mean to us or each other as well. Kids and adults ran down our hall late at night yelling and slamming doors...every night! Overall, we had fun because we are positive and fun people, but won’t step foot on Glory again. We may book with Carnival again on a newer ship that maybe is more expensive to weed out the riff-raff, but seriously doubting that right now. Read Less
1 Helpful Vote
Sail Date: May 2018
Music was always way too loud wherever it was played. Could not see the musicals due to extremely loud . Have cut way back on food offered and quality. Don't get hungry at night!!! Meat in dining room poor quality. Tough, grissle ... Read More
Music was always way too loud wherever it was played. Could not see the musicals due to extremely loud . Have cut way back on food offered and quality. Don't get hungry at night!!! Meat in dining room poor quality. Tough, grissle and found hair and an herb branch In food. Will take another cruise line next time. Staff was wonderful to us though. The bed was so comfortable. Wish I had one at home our dining room servers were extremely nice. Just very disappointed that music was so loud that you could be almost deaf and it would still be loud. Unable to talk to the person next too me. Also so disappointed in quality and availability of food on off hours. Was so much better on our last Carnival cruise. Brandon and Yulena the shopping experts were awsome.Also Rositsa from Bulgaria was extremely nice. Not a cruise for 60's and up though. Caters to younger people Read Less
Sail Date: March 2018
It was my 65th birthday and we invited cousins/friends to come with us. They were virgin cruisers. This was our 5th cruise and the rockiest ship we have ever been on. Everyone walked like they were drunk for days, bouncing off the walls in ... Read More
It was my 65th birthday and we invited cousins/friends to come with us. They were virgin cruisers. This was our 5th cruise and the rockiest ship we have ever been on. Everyone walked like they were drunk for days, bouncing off the walls in the corridors from morning to night. One night was so bad, the set was removed from the stage in the Amber Palace and the performers sat on stools. It has been 5 years since we were on a Carnival ship. I had raved to our travelling companions about how good the entertainment would be and we were disappointed. We generally found the entertainment O.K. - but not as spectacular as we remembered. One night we felt some of the singers were off key. The first two male comedians were terrible! Thankfully Valerie Storm came on board and gave us some good laughs. Food was generally good - some nights too many wonderful choices and other nights nothing special. Only place that had great coffee was the Lido. Our first trip to the Steakhouse to celebrate my birthday will be our last - as we didn't find it any better than the dining room. Our cabin was aft 1411 - and the worst we have ever had. I heard engine noises for the entire week - and it did disturb my sleep. Hubby wears hearing aids so wasn't bothered. We'll never take one of those again - it was oceanview - but windows were filthy so couldn't see out much; too low in the ship and too close to the engine room Read Less
Sail Date: December 2017
This was an anniversary celebration for me and my hubby, booked it on the cheap due to cash constraints, but overall we were happy and satisfied with our vacation. Our ship left Miami port Dec 2nd and we visited Grand Cayman, Mahogany ... Read More
This was an anniversary celebration for me and my hubby, booked it on the cheap due to cash constraints, but overall we were happy and satisfied with our vacation. Our ship left Miami port Dec 2nd and we visited Grand Cayman, Mahogany Bay, Belize and Cozumel. We had sunshine everyday (except about 30 min of rain in Cozumel). The Glory is nicely kept and clean throughout. We had an inside cabin, it was decent, nothing special. Only issue with our cabin was a stinky toilet, but when we brought this to the attention of the customer service desk they went out of their way to make it right! We expressed our gratitude and they sent champagne and chocolate covered strawberries to our room! Superb staff!!! I must admit I was not impressed with the muster call. I've cruised before, and the muster calls were much more organized. This time it was crowded, not done in a safe manner. Everyone on the ship (over 3000 guests!) were called to Deck 3 where we had to wait behind a yellow line, but there were so many people that it was crowded, stuffy, noisy. In our section we couldn't even hear the announcer, everyone was looking around wondering what we were doing there. I understand the instructions are also posted on TV in your room, but who has the time or willpower to sit through that when there is so much to do on board? As far as entertainment there was always something going on at the Lido pool and it sounded like a lot of fun! To be honest, we preferred the quieter side and adult pool and sitting in the sun, so we did not attend events during the day. As far as evening entertainment, we enjoyed the comedy club and the evening movies with popcorn under a blanket. We tried attending the big show in the Atrium, but it was cheesy and we walked out about 1/2 way through. We did book an excursion with Carnival and it was awesome, maybe a bit too short though. In Belize we were picked up by a tender boat and taken about 40 minutes away to Rendevous Island where we snorkeled and sat in the sun for a bit to dry. The island is uninhabited and quaint, quite peaceful, white sand, clear water...just heavenly! Our time on this island was short, but it was one of the best experiences. Beats going into town in Belize where you get hounded by street vendors the second you try to exit the port doors! We booked our other excursions via Trip Advisor: 1) Grand Cayman - we had booked Sting Ray City but it was cancelled due to the high tides on the north-east side of the island. We received a credit for this. The company we booked with took us to 7-mile Beach for $5 each, we walked to a more secluded area and spent the day in clear blue water and white sand...it was paradise! 2) Mahogany Bay - we booked a zip lining + beach excursion. Zip lining was fun, but where they dropped us off at the beach was not so much. The second we stepped on the sand we were hounded by vendors who would not leave us alone. The port in Cozumel was nice, but as soon as you exit the port again you are hounded by taxi drivers and vendors. We went into the information kiosk across from the port and inquired about where we were and how long to get to the city centre. They said 4 miles, so we decided to walk the 4 miles there, take pics, shop around mainly souvenir shops (nothing special, in fact we bought nothing...but we should have bought VANILLA!!!) and then walked back. It felt so good to get some exercise! Just a tidbit of advise, to use their bathrooms you pay 50 cents US. Toilet paper and paper towel is rationed and the bathroom is not what you are used to! With regards to the food, Guy's burger joint and the Blue Iguana Cantina were our go-to for lunches! Although the fries at Guy's were inconsistent (sometimes bigger, sometimes smaller, sometimes spicy, sometimes not) we were happy with the taste. Even the BBQ upstairs was delish. As for evening dining, this too was a little off. Although my husband had steak every night, I experimented a bit. At the late Dinner the first night our waiter didn't even wait for my husband to finish his appetizer, didn't even ask if he could take his plate away, when my husband said he wasn't finished the waiter said "your entrée is ready". That was rude. We switched dining times and section after that night. Also, I had asked for my steak Med-Rare, received Med-Well and did not enjoy it. For remainder of our cruise the food at the Platinum restaurant was not the best. It was inconsistent, and many times arrived cold when it was supposed to be hot. Overall the food was "ok". We dined with friends and at times ordered the same dishes, but they looked very different...again, inconsistent. Our waiters were pleasant and had riddles for us to solve each night. Overall, we had a great time, just my hubby and I on what felt like our second honeymoon! So much fun in fact we just booked a cruise for next year! Can't wait!!! Read Less
2 Helpful Votes
Sail Date: September 2017
We chose this cruise because of the ports that were included-especially Turks and Caicos. Due to hurricane Irma - 3 out of our 4 ports were changed. We totally understand the reason for the port changes. We decided to make the best of ... Read More
We chose this cruise because of the ports that were included-especially Turks and Caicos. Due to hurricane Irma - 3 out of our 4 ports were changed. We totally understand the reason for the port changes. We decided to make the best of this cruise and go and explore the new ports. We loved the beach in the Bahamas and had a pretty good excursion in Grand Caymen aside from the poor little boy who got stung on the Stingray trip and the age of the boat that took us out.....YIKES!!! We decided not to do a beach excursion in Montego Bay and did the "hop on hop off" bus and did not like that at all......and....we have been to Cozumel before (one of the reasons we chose this cruise - it was not supposed to go to Mexico) so the stop in Cozumel was just a port shopping/lunch day for us. The ship itself really needs work-and they did work on it during the cruise which was annoying. The pool staircases from the Lido deck to the upper deck were often closed during the day while a crew worked on them - electrical work, sanding and painting, etc....I do not understand why they did not do this work during the night or even during dinner hours as the pool was hardly being used then? The carpet in the hallway from the elevator area was constantly wet and fans were blowing - probably to help dry the carpet but also to help with the mold/mildew smell......I am disappointed that some kind of token gesture was not offered to the passengers - maybe a complimentary cocktail/drink with dinner each night???? A gesture of some kind would have been appreciated.... I wanted to go to Guest Services to talk to someone but the line at the desk was always sooo long I didn't want to waste my precious vacation time. My husband and I had a good time despite the issues because we just decided to make sure to have a good time. (The poor people that were devastated by hurricane Irma were always on our minds-even making us feel a little guilty about how fortunate we are). Our cabin was lovely and our room steward was amazing so that kind of made up for some of the other issues. We always had clean towels, ice in our ice bucket and the room was kept clean and smelling fresh even thought the hallway was stinky. Our dinner staff was pretty good but the food was not always great. I sent a steak back 3 times and finally just gave up. Ordered it medium and it kept coming back very well done and actually charred.....AND the maitre d' never once came to our table......oh and also the shrimp cocktails were "rubbery"......eeeeekkkk.....I will stop rambling now and say we were glad to be able to still go on a cruise but needless to say I probably will not sail on the Glory ever again...... Read Less
Sail Date: October 2016
This was our 3rd cruise with Carnival. Our first in 2010 was awesome. The last two have seen a steady decline in food and service. The dining room menu is uninspired, with good service, but warm to cold servings. The food tasted ... Read More
This was our 3rd cruise with Carnival. Our first in 2010 was awesome. The last two have seen a steady decline in food and service. The dining room menu is uninspired, with good service, but warm to cold servings. The food tasted bland and the selection was poor. I cannot believe the decline in menu offerings. Most menu items were offered everynight throughout the week. The buffet suffers from a similar decline in selection and preparation. The room was dated, but cleaned regularly. Half Moon Cay is beautiful. The best powdery beach in the Caribbean. The bbq food leaves much to be desired. Guy's Burgers on the ship were far superior. St Thomas is a joke. 100 stores around the terminal, and all selling jewellry, booze and junk. Returned to boat after 1 hour. Old San Juan was beautiful. Saved megabucks by taking the local ferry (50 cents each way) across the bay to get a cab to Casa Bacardi for a tour. The $12 tour "historical" tour is a waste of time & money. Grand Turk has incredibly clear water. Awesome snorkelling. Embarkation and debarkation were quick and orderly. Tip: at Miami International Airport, you can do your ship check-in, as Carnival has a booth. Read Less
6 Helpful Votes
Sail Date: August 2016
First off, the cruise itself was brilliant. Good service, good rooms (which by the way, only have ONE electrical output) and great entertainment. There was always some type of event going and the servers were great, especially Rio, Thomas ... Read More
First off, the cruise itself was brilliant. Good service, good rooms (which by the way, only have ONE electrical output) and great entertainment. There was always some type of event going and the servers were great, especially Rio, Thomas and Jerald from the Platinum Restaurant. They were exceptional. I loved 3 of the 4 destinations we stopped in which were, Roatan, Honduras and Cozumel, Mexico and Grand Cayman. -Grand Cayman: Great place, sunny but mostly industrial (at least the site we stopped in). We did a tour around the place and it was interesting and cultural; great stop. -Belize: HORRIBLE. Probably the worst experience I've ever had. We booked an excursion for cave-tubing and zip-lining and we only got to do the cave-tubing. So not only did we get ripped off ($68) but our tour bus on the way back broke down 9 times. We had to hop on an unknown vehicle (which by the way, thank you) and drive down to the boat. Got stopped by the Belize police and gladly they escorted us to the boat. We were AN HOUR late. Luckily we had some family members on the boat but when those members when to go speak to the captain, the captain paid no mind to it. He wasn't the least bit worried and that is what shocked me the most. Not happy with this at all. -Roatan, Honduras: I loved it! The climate was perfect, the beach was beautiful and clear, it was just amazing! -Cozumel, Mexico: My favorite! We did the dolphin excursion in Dolphinaris and it was lovely. There was snorkeling, kayaking and more. The only issue was that we waited 2 hours to get on the kayaking and paddle-boards and when we were told it was our turn, the supervisor said there was no space. He also lied about us saying we booked it after we went to certain workers to explain the problem. Not a good experience being told we lied as to not signing up. The only thing that made this trip to Dolphinaris was the snorkeling and the dolphins. The supervisor was just plain rude. Overall, I liked the experience. There were some mishaps (Belize especially, and Dolphinaris in Cozumel, Mexico) but, it was a good trip. Read Less
Carnival Glory Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 1.0 0.0
Service 4.0 0.0
Value For Money 5.0 0.0
Rates 4.0 0.0

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