6 Helpful Votes
Sail Date: November 2018
So my hubby and I got married a week and a half ago and decided to celebrate while on the cruise. BIG MISTAKE! This is not our first cruise so we were excited to be embarking but not prepared for the day to day disappointment. We were sad ... Read More
So my hubby and I got married a week and a half ago and decided to celebrate while on the cruise. BIG MISTAKE! This is not our first cruise so we were excited to be embarking but not prepared for the day to day disappointment. We were sad to miss the formal dining due to getting our laundry back late. We requested for it to be pressed but when we finally received it it was crumpled in a bag all wrinkled. But of course they charged us for it. When we called to ask if they could iron it they told my husband, and I quote, "iron it yourself!" Since we missed the formal dining we decided to go see what they had in the buffet and literally everything was closed except the places that charged for food. We tried not to let that encounter sour our mood so we changed in to bathing suits and went up to the serenity deck where it's 21 and older, or so we thought. There were kids running all around the deck, laying in the hammocks, sitting in the hot tubs... it was ridiculous. We asked a crew member if they could tell the kids to go downstairs and the crew member just shrugged, laughed and walked away. We asked another crew member if they could get us a waiter so we could order drinks and they told us to go get it ourselves, they were busy. I understand it being Thanksgiving holiday week and children being on the ship but this was crazy. Kids running at full speed into people with canes. You couldn't walk anywhere without a child running into you or hitting you. You couldn't be in the casino without a child running around pressing everyone's buttons on the machines while you were literally playing. It was chaotic. All the while the employees just turned away and didn't do anything. We had various charges added to our account that we had to keep a watchful eye on every day. It all added up to over $300 of excursions that were for 3 people when it was only 2 of us in our cabin room. Why do they even bother to schedule anything if they are never on time???? Ugh I lost count of how many things we had to rearrange due to their lack of keeping time. There were only a handful of employees that were actually nice to people . Jess, Coco, JJ, and Milan were the ONLY ONES that were respectful. The rest of the crew needs retraining! Read Less
1 Helpful Vote
Sail Date: November 2018
This was our first cruise, and our last. It was our honeymoon and we wanted everything to be perfect, but the last day left such a sour taste in our mouths. When we disembarked we had to go through different immigration channels as my ... Read More
This was our first cruise, and our last. It was our honeymoon and we wanted everything to be perfect, but the last day left such a sour taste in our mouths. When we disembarked we had to go through different immigration channels as my wife is American and I am British. I am going through some green-card processing at the moment and I always get selected for secondary immigration which can take anywhere from a few minutes to a couple of hours. I was prepared for this, but not what happened to my wife. She got through immigration and left the cruise terminal building to wait outside for me. it was mid-day and very hot and humid - approx 85F. She texted me to check on progress and I was still in line. She was getting hot so she, and a few other people, moved into the shade by the terminal. A Carnival employee came over and told the group that they couldn't stay there, going as far as to say "you've had your cruise, now leave" For over an hour my wife had to sit in full sun with no access to water; when I finally got out she was in tears and clearly suffering from the heat. When I complained to Carnival their customer service rep gave a trite apology and said it wan't their policy to issue any kind of compensation in such cases. I asked for a copy of the policy and she refused. I asked for a transcript of our conversation, and she refused. I asked for a copy of my client incident notes, and she refused. When I escalated the call to a supervisor I advised him that I was recording the call. He said that it was against company policy to let clients record calls and if I didn't stop the recording he would terminate the call. I stopped recording but later learned that I was within my federal rights to record the conversation as long as I informed him. Strange that they are allowed to record calls but we aren't. When I asked him for a copy of Carnival's policy that states this, he refused. The cruise itself? Not that great. Too short a time on-shore; just enough time to have a quick look around, maybe an excursion, and then back on board. On a cruise lasting a week, subtracting time at sea and time spent in buses or taxis, I estimate we spent no more than 8 hours actually doing what we wanted to do, and 4 of those were at a beach club in Cozumel. We upgraded to the Steak House one night which was fine but not spectacular. We also did the Chef's Table which was entertaining but again the food wasn't worth the extra money. And don't get me started on $2.50 for a room service Coke even though we had bought the Cheers package! Cheers Package? Not worth it. I am a heavy drinker and never once reached the 15 drink daily limit. By the time you have queued to get on and off the ship and spent time in a port there aren't enough hours left to get value from the program, especially as we both had to pay for it (almost $900) and my wife didn't drink that much. A very expensive mistake compounded by terrible customer service; next year we will fly somewhere and enjoy the destination. Read Less
3 Helpful Votes
Sail Date: October 2018
We went to get away and relax. The boarding process did not start until almost noon. We were on deck 7. You can tell the boat is not being maintained, it's rusting and dirty. The crew is lazy and they do as little as they can possibly ... Read More
We went to get away and relax. The boarding process did not start until almost noon. We were on deck 7. You can tell the boat is not being maintained, it's rusting and dirty. The crew is lazy and they do as little as they can possibly get away with. Over all the quality of the food was the worst I've experienced on any ship. Our cabin was not cleaned while we were out and we had to ask for clean towels and bath soap. The fridge did not work and toilet was hard to flush. There was a odor in the hall outside our room that was nauseating. The ports have not fully recovered from the hurricane of 2017, only about half of the shops have reopened for business. Carnival seems to be having problems with these ships, Maybe it's time to think about retiring some of the older ships. Read Less
19 Helpful Votes
Sail Date: February 2017
We stayed in Miami for a few days before boarding the ship and really enjoyed the Wynwood area. The embarkation was very smooth. However, once we boarded we saw construction crews and discovered that they were going to be working on ... Read More
We stayed in Miami for a few days before boarding the ship and really enjoyed the Wynwood area. The embarkation was very smooth. However, once we boarded we saw construction crews and discovered that they were going to be working on the boat the entire week we were on it. Because of the construction, there was no water slide and the pool the slide should have fed into was not accessible. As a result of this, the Serenity Deck, which was supposed to be 18+, was a free for all. So, during our At Sea days when we were hoping to relax in peace and quiet, the Serenity Deck was full of kids. When we were getting ready for bed the first evening, I was feeling uncomfortably warm. I tried adjusting the thermostat to no avail. We then called Guest Services to complain about our warm cabin and they sent someone to investigate our claim. The staff member arrived with a handheld temperature gauge indicating that our room was 75F. This person informed us that the accepted (by whom I’m not sure) range should be between 65-71F. However Sleep.org says the ideal temperature for sleeping is 60-67F https://sleep.org/articles/temperature-for-sleep/. I asked this person why the thermostat appeared to not work and he never gave me an answer. He left our cabin insinuating that he was going to somehow adjust our cabin temperature remotely but it took several hours for the effect to be felt inside our cabin. On the second night around the same time we experienced the same problem. We once again called Guest Services and they sent another person who removed the vent cover in the ceiling and appeared to be adjusting something inside of it. Once again, it took several hours for results to be felt. The third night we AGAIN had the same problem. Only, this time when we called Guest Services no one came. After 7 miserable nights of interrupted sleep I realized that the problem seemed to occur around the same time EVERY evening we were on this ship. Our cabin was located directly below the main theater. Every night when our air conditioning ceased, it was around show time and it did not return until after the late show had finished. This leads me to believe that our air conditioning was diverted to the theater ALL seven miserable nights while we lay in bed hoping to be able to get at least one good night’s sleep. What a miserable vacation when you can't even get a good night's rest and talk about putting a damper on the "romance department", if you know what I mean!? San Juan, Puerto Rico is AMAZING! We just wandered around Old San Juan. Grand Turk is a little scary if you venture into town and there's not much in the town. Not worth the cab fare, but the areas right by the port with the pool and the beach are nice. Some people we met on the cruise did an excursion there that sounded like a lot of fun. St. Thomas is nice for beach time or shopping. Amber Cove, Dominican Republic has a nice rum distillery, chocolate factory and cigar shop. We enjoyed a nice guided tour of the city there. The comedy shows were really good and we enjoyed the Alchemy Bar. Our wait staff for dinner was amazing and our room steward was also good. If it weren't for some of the staff on the ship, this total trip would've been a wash!! Read Less
1 Helpful Vote
Sail Date: April 2015
I have to say my husband and I will never be cruising with Carnival Cruises ever again. It was the worst experience I have ever had. I have a hernia from having my 2 kids. I had Dr clearance to come on the ship but the crew repeatedly ... Read More
I have to say my husband and I will never be cruising with Carnival Cruises ever again. It was the worst experience I have ever had. I have a hernia from having my 2 kids. I had Dr clearance to come on the ship but the crew repeatedly asked me if I was pregnant and told me I could not sail. Even after complaining to guest service regarding it they just continued to ask if I was pregnant. After the second day on the cruise my husband was in the bathroom on the main floor and was washing his hands and placed his wedding ring on the sink turned to dry them off and when he turned back around the ring was gone. Went to the guest service to report lost/stolen and was treated terrible. The woman at the front desk absolutely refused to file a report or call security or even take a description of the ring. She then shows us a ring that was turned in that was very extremely expensive and was ready to hand it over. We declined the ring that was not ours and continued to ask her to at least take a description. She reluctantly took a description on a piece of reciept paper which she politely threw away as we were walking away. When my husband went back the next day to check on the ring they explained to my husband's that a report souls have been filed the night before. Security came and took 2 hours of our cruise interrogating him on his lost/stolen ring. They did not notify the rest of security, or house keeping. They did not search or even give a notice to it missing. After all this we tried our best to enjoy ourselves. I went down to guest service to get my room charges and discovered that our housekeeper had been taking mini bottles out of our mini fridge and we were being charged for them. Also they had been using my folio number and my husband's folio to charge other passengers drinks on. We were charged and had to fight to get removed from our statement. The food was ok. The alcohol package is ridiculous. We were told that everyone in the cabin had to purchase the package which is $400 for the week. I do not drink but my husband does. We were told it is mandatory for both to purchase the full $400 each to get the alcohol package the last day of the cruise we were informed that was not the case abs my husband could have purchased it daily at $50 a day without me having to do the same. We contributed to check with guest service daily regarding the ring abs was always told it had not been found. Truth be told they never looked. I was informed to contact carnival customer service when I got back so they could compensate for our disappointments and when I called when we ported back I was told it was going to be handled internally so in other words they are going to do nothing and compensate nothing. We will never cruise with Carnival again. Not to mention the last day of the cruise the day we ported we were told that we had until 4pm to get off the ship which was changed to 11:30am the night before. The morning of we received a bang on our door at 8:30am stating to "Get out of the room." We then had to wait with all our stuff on a deck till our number was called. They shut down all the food and drink and we're forced to sit in the heat for over 2 hrs. I am absolutely appalled at how we were treated thru out our trip and we will never be taking this or any of carnivals cruises ever again. Oh and to top it off they were informed it was our honeymoon and did nothing. I understand they don't have much special ribs they do but the other honeymooners that were there explained how the crew put roses on their bed, had special dinners where the crew came and sang to then, had special animals on their bed. We had to specifically ask for animals on our bed. We ended up getting them starting the 4th day of the cruise. Also was informed that we were on a gay cruise. We have no problem with that but it would have been nice to know beforehand. Read Less
Sail Date: February 2011
My husband & I just returned from a 7 day Eastern Caribbean cruise on the Glory. We have been on two previous cruises, both on Royal Caribbean. I realize that Royal Caribbean and Carnival are the bottom two rungs on the cruise line ... Read More
My husband & I just returned from a 7 day Eastern Caribbean cruise on the Glory. We have been on two previous cruises, both on Royal Caribbean. I realize that Royal Caribbean and Carnival are the bottom two rungs on the cruise line totem pole, but our Carnival Glory cruise was so far below par, I just had to write about it. First, I will say that the staff/crew were very very nice. I do not blame the crew at all for our bad experience. Our dining staff were wonderful, and did a great job. Also, our cabin steward was great. If it weren't for them, I would be really angry that we spent a dime with Carnival. I found it upsetting that Carnival brags about how they have larger than average staterooms. I say this cannot be true. I also found it upsetting that Carnival says they refurbished this ship last year. If they did, they did not refurbish our cabin, as it was shabby, dingy and run down. The food on the breakfast & lunch buffets was such a huge disappointment!!! Poor selection and poor quality. I am not a picky eater, and I found myself grossed out by much of the food--even skipped several meals--rare for me. One of the most fun things about cruising is the wonderful food. Not on this ship. So sad. I was amazed at how much cigarette & cigar smoke I had to breath. It seemed like the entire ship caters to smokers. I can understand allowing smoking on certain areas of the outside decks, and maybe one bar. This was not the case on the Glory. All the night clubs, the casino, the comedy club, the sports bar, and also some walkways were all smoke filled to the extreme! Ugh!!!!! We wanted to have cocktails and listen to music/dance, but the smoke ruined it for us. Just terrible!!!! The cruise directors staff seemed kinda flat. They were pleasant, but they seemed like they were bored. Also, who dresses these people??? The uniforms were awful. Not professional. Seems like the employees are not real happy--like something is going on behind the scenes, and moral is low. The entertainment was pretty bad. Again, I really don't blame the cast. The cast singers sounded good enough. I found the production to be extra cheesy. The costumes were bad, and the shows left way too much to be desired. The common areas on the ship were not particularly clean. Finger prints, smudges, dirty bathrooms, etc. Overall, I felt the ship was dirty. If we ever cruise again (and after this cruise, we most likely will not), we will never chose Carnival, it was just that bad. I have no idea how anyone would spend their hard earned money as a repeat guest. Carnival, you can do better that this!!! If you live in a very small town, and are really dying to be around lots of annoying people, and have no clue what good food or good shows are, you might enjoy this cruise...otherwise DO NOT WASTE YOUR MONEY!!!!! Read Less
Sail Date: May 2009
My husband and I, ages 28 and 30, have been on 4 previous cruises, 2 on RCL and 2 on Princess. This was by far our worst vacation ever, and we will never sail Carnival again, please let me explain. Why we booked this cruise: We booked ... Read More
My husband and I, ages 28 and 30, have been on 4 previous cruises, 2 on RCL and 2 on Princess. This was by far our worst vacation ever, and we will never sail Carnival again, please let me explain. Why we booked this cruise: We booked because of the itinerary and cost. We thought "how much different could Carnival really be for the cost?". We did not feel we received a value for the price paid. If you are thinking of booking to save a few dollars on Carnival, you might want to think about booking on a better cruise line in a less expensive cabin, and may be much happier. What went wrong at the start: I an a rational person, and while I think the WHO blew swine flue totally our of proportion, I understand the cruise lines stance that they do not want to take any chances by sailing to Cozumel. What I don't understand is why they changed our complete itinerary, except for Nassau, to the Eastern Carribean and offered only $20 for the inconvenience of not going to that port. Other cruise lines, and even Carnival opted to still cruise to the other ports, like Belize, that were on our original itinerary. When RCL changed the itinerary on some of its cruises, they offered money back, or if you chose to cruise you got a 50% credit of what you paid toward a future cruise, which sounds like great compensation for changing someone's vacation plans at the last minute. Carnival only offered a future cruise credit good until 2010, and only 5 days to figure things out. We tried to switch to another Carnival ship leaving out of Tampa and were given the run around by 5 different departments at Carnival, each seemed to think that it was not their job to speak to us concerning this matter, and when we finally got a hold of someone they said the sailing had no more balcony cabins available even though the online booking sites like Expedia all had open cabins. The day after Carnival said we could switch bookings, miraculously there were open cabins, but we were still not able to switch, even though we were willing to take the major hit in the airline tickets. With all that run around, I still was in great need of a vacation and was going to make the best of things. My motto has always been "get me on the boat, and I will be happy". My husband requires very little to be happy, so no problem there. People on the cruise: 70% seemed to be from FL, GA and were last minute cruisers who had no idea of the itinerary changes, and all got on the boat for far less money then we paid25% seemed to be college students celebrating, hey I was there once I can relate, but if you are looking for a cruise free from alcoholics and chain smokers you will want to book a different line10% seemed to be just like us, and annoyed at the ship, service, and fellow cruisers Embarkation: We had a car service, Town Car Service of Orlando, who picked us up from the airport; They were wonderful as usual and I highly recommend them. When we arrived at the ship at noon, people were still getting off the ship?!?! We waited in a line of cars for about 30 minutes until we were allowed to start the embarkation process. Carnival should think about sending luggage tags in the mail so that the process goes a lot faster when unloading the cars, vans, buses. The first thing you notice about the ship is that she needs a paint job, and I will try to refrain from the run down appearance comments because I know she is going to dry dock next month. All in all the embarkation process was a good one once we reached the doors. The room: We could not get into our room until 2, probably because everyone had not left the ship until 12:30. There were not enough hangers, that took a day to get some from the room steward. The room was big, we had balcony, but it was dirty. I mean there was literally a pile of dirt on the floor, and the balcony chairs looked as if they had never been cleaned. They did "clean" our balcony that week, and from what I saw was that meant they sprayed the deck with a hose for 1 minute, and kept walking onto the next cabin. There was a minibar fully stocked with liquor and pop. This is locked the last day of the cruise so don't think you will have a cold water bottle for debarkation day. I have never the fridge locked the last day of sailing. They also take away the robe the last night as well. It just seems like they were sending the signal, "now pack up and get out". The boat: Besides needing an upgrade, which she will get soon, the layout is odd. There are no big open spaces, even the atrium is small compared to other ships we have been on. The ship was not full, and we have been on larger ships, yet this one seemed to make us claustrophobic. There were people everywhere you looked because of the layout, and timing of activities. Service: The staff seemed generally run down and beat-up. Mind you, we were not called by our names by our cabin steward or dinning room staff all week, this is when we realized it is the little things that count. There was no energy or friendliness in crew's voices. Usually when you walk down the hall of a cruise ship by the cabins, it almost gets annoying at how many of the staff say "hello, how are you today", or "have a great evening sir". Well, on this ship it is the opposite. I started keeping count of how many of the staff acknowledged our presence in the hall way. It was only 7%, in fact we had to say "good morning or hello" to most of them, and their responses were less then enthusiastic. Of course this went on all week, until tip day came along and they all seemed to perk up, and then I head one of them singing "hello, last day last day" to his fellow cabin stewards and they all laughed. That was the last straw. We decided to take away some of our tips, not all because there are a few employees here and there that were doing their jobs. We went to the front desk, and when I said that I would like to adjust our gratuities, he did not ask how much, why, or seem to be shocked at this request. He then said that the $140 would be credited back to the credit card. I think that said it all! I am glad he adjusted the whole amount because service was non-exsistant on the last day. Food: I have read other reviews of ships we have been on and have disagreed when people expect this to be 5 star food. I had no expectation of the quality going into this cruise, but I expected the same quantity as past cruises. I think you know what I am about to say....The buffet was a glorified salad bar. Don't expect any thing more for lunch or dinner except for a pasta station. The pasta guy makes it for you, he works extremely slow, and when he runs out of an item, such as Parmesan cheese (with 2 more hours to go into the evening buffet hour), he refuses to go into the back and get more. The food was good, but there the selection was VERY limited compared to other cruises. The 24 hr pizza was alright, and this is the only station that is 24 hours. This made the buffet very crowded, more so than any other ship we have been on. There were some Pro's:-The Gym, small but well equipped and no lines! -Good Comedian's (very bad venue, it was a small bar that was laid out horribly..you could only see the stage if you were up front)-Plenty of elevators-Lot's of picture back drops and opportunities-Casual atmosphere (if that is what you are looking for, I have never been the fashion police but come on...jeans on formal night..really?..you couldn't find khakis)-Bar Service was great, the $10 martini tasting was excellent-Room service was fast-Our table mates (of course not our first tables mates as we were put with a family of 7 with 2 children, they were a very lovely family, we just preferred adult conversation on our vacation...there were lots of empty places at other tables, why Carnival put a couple with a family of 7 I have no idea) Con's -Room attendant would knock on our door at 6:45am to ask us when we were leaving it so he could clean. That happened one other time on a past cruise and he knocked at noon, not 6:45 am. It was extremely rude since we told him we were late sleepers when he first introduced himself.-The "pantry" was right outside our door, so at all hours of the early morning and late night you could hear glasses being clanged together and ice being shoveled. If they would've done these things with the doors closed it would've made a big difference. Of course we were told we could not switch rooms, when we called Carnival, and then we found out that people who paid far less then us had better rooms then we did who booked last minute...that makes sense...-The room stewards vacuumed at 6 am-You don't have the right of way when a staff member is coming down the hall or going up an elevator Spa: The spa was not comforting as it is on the other ships because of the layout, and decor, but the services were same. I had the seaweed wrap as usual, and it was as good usual. Overall: If you think you are saving a few bucks, or getting a great deal, think again. They make up for the price of the fare, in the cost of the drinks (about $1-2 more than other RCL and Princess), Bingo payouts ($20 for our ticket but only $100 payouts), and Supper club cost ($30/per person). I do feel bad writing this comment, only because I did not write about our 4 other cruises which were wonderful. If this is your first cruise you will think it was fine, but trust me once you sail another line you won't be back! Read Less
Carnival Glory Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 1.0 0.0
Service 4.0 0.0
Value For Money 5.0 0.0
Rates 4.0 0.0

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