Sail Date: December 2018
We were very disappointed in the room we had while on board. I booked this trip in July of 2018. The room we received did not match the description of what the Carnival agent told us it would be. We spoke to customer care and they acted ... Read More
We were very disappointed in the room we had while on board. I booked this trip in July of 2018. The room we received did not match the description of what the Carnival agent told us it would be. We spoke to customer care and they acted like it wasn't a big deal. They emailed corporate, no response back until the 7th day of the trip. The food selection on buffet was not good. Everyday you found less and less to eat that was worth eating. The housekeeping staff and Chef Chaing from Singapore were the only friendly individuals that we got to know. The cruise director was fun and awesome,but everyone else sucked. We always wait until on board to purchase shore excursions so to get a little bit more information and feedback from shore excursions staff. We got none of that just basically what you want to do? Plus the shore excursions in Amber Cove was not as they advertised it to be. Also our air conditioning in our room didn't stay cool....again a nonchalant attitude by customer care. Plus when they finally called me back about the room we got the gentleman customer service person was excuse my French an asshole. He was argumentative, kept saying we have recording of your booking....but that can't be so as I did not book it with a female agent that he kept referring too. The internet service was a waste of money. It will be a long long time before we book with Carnival again. It's all about money to them and less about customer service. The ports we great. The entertainment was good. We didn't care for the comedian Jeff Shaw as he wasn't funny Read Less
7 Helpful Votes
Sail Date: May 2017
I have traveled on many different cruise lines and only picked this cruise because of the ports of call and it fitting in with our schedule. I knew when I booked it not to expect very much. I only saw this as a means of transportation ... Read More
I have traveled on many different cruise lines and only picked this cruise because of the ports of call and it fitting in with our schedule. I knew when I booked it not to expect very much. I only saw this as a means of transportation between the islands, not a relaxing cruise ship itself. The food was horrible. I am not expecting gourmet at the buffet line but it was boring and routine. I mainly ate salads. The best was the sushi bar which you have to pay extra for but the portions were generous. The stage shows were so so. We went every night because we are not gamblers and there was very much else to do. Comedy shows were good but packed with no where to sit most nights. The cruise director did a good job keeping everybody entertained. The man has more energy than I have ever seen. My major complaint was with the final morning. It has been a few years since we have cruised last and now they allow you to leave the ship with your luggage in tow. What a fiasco! The process would go so much smoother if they made everyone use their service the night before for bags so that when people leave they only have carry on size luggage. You possibly expect that many people to come down 1 bank of elevators with large luggage and no place to go without tempers flaring between customers. Some people literally couldn't even get off the elevators because there was no room to stand. This jammed up all the elevators. They need to rethink this plan of disembarking. Overall it was what I was expecting which was very little considering it was a Carnival ship. Going back to Celebrity or NCL next time. Read Less
6 Helpful Votes
Sail Date: February 2017
I'm sure the cruise business is a tough one, and they need to make a buck where they can, but this ship is in need of a month or two in drydock to deal with some issues. #1 on my list would be air quality. Everyone I talked to was ... Read More
I'm sure the cruise business is a tough one, and they need to make a buck where they can, but this ship is in need of a month or two in drydock to deal with some issues. #1 on my list would be air quality. Everyone I talked to was suffering from "cruise crud", basically lingering congestion in the lungs. I think the problem is mold spores, as my spotless shower turned black with mildew within 2 days (which did not get cleaned during the whole week). If a health and safety inspector is reading this, take some measurement of spore counts, I'm sure it's off the scale.They need to disinfect everything, change out the carpets and install/upgrade all ventilation systems including hepa filters. Bring allergy medicine and cough drops. Walking around, you occasionally hit little pockets of sewage smell too (6th floor mid-ship elevator lobby, for example). That can't be good. Hot tubs were not hot and closed down around midnight. The water-slide was being torn down while we were at sea. The gym equipment needs the pulleys oiled. The deck chairs need a good wash. The food in the buffet and dining room was bland, but the burgers, tacos and pizzas were quite good. The staff put on a good face, but their body language betrayed exhaustion and defeat (or else a lot of energy drinks!). Sad. The nightclub was pathetic, and the vibe was more like your cousin's wedding than a modern dance club (don't let the Carnival website fool you on that one!). But hey, lot's of people like that, so if that's your thing, enjoy. Engine noise permeates all ship life, and I often found it hard to hear the person sitting next to me during dinner in the main dining room. My favorite spot was the Alchemy bar. Those bartenders are true geniuses, and if you don't like what's on the menu, they'll make something up just for you. Best ever! The bed, pillows and blankets in my room were also some of the best I've slept on in any hotel, anywhere the the world. Really appreciated that. And the cabin steward recognized me in the hallways and greeted me by name. That was a nice touch. Thank you for that. But those damn ship announcements! ARGH!!! Shut! Up!! If I hear "What's going on?" one more time I'm going to throttle someone. Read Less
4 Helpful Votes
Sail Date: November 2016
First impressions are everything. I took this cruise to help complete a CLIA MCC requirement and to learn the Carinval brand from first hand experience. Checking in the rep Nicole with 21 years experience with Carnival could care less ... Read More
First impressions are everything. I took this cruise to help complete a CLIA MCC requirement and to learn the Carinval brand from first hand experience. Checking in the rep Nicole with 21 years experience with Carnival could care less that I was an agent from a major franchise traveling. I inquired about anything I could do to upgrade my experience on-board aside from the chef table I pre-booked. I was met with a quick no because the ship was over sold. In fact this sailing had over 990 children on it! Cabin: We were in balcony cabin 6263. When we walked into our cabin it looked like the steward had not finished cleaning it. The sofa was dirty with crumbs and stains. The sofa itself appeared in need of repair on the right side. The mirror was so dirty it look like a filter was on it. There was a sewer like smell that hit you upon entering the room. The smell decreased over the seven days. It was very obvious no one lifted up the items on the counter to dust under them. Pros - The bed was extremely comfortable which made it hard to get out of. The shower was the perfect temperature. The steward came in the cabin on day two and cleaned up the areas that were missed upon check in. Opportunity for improvement: Have a door hanger on the cabin doors if the rooms are not ready for clients. Maybe something like " We are still working to create a great impression. Check back soon." This will preserve that first impression clients get coming into their room. Ship: The ship has a lot of rust and various areas appear very outdated. The hours of operation of the stores on board aren't very late during the times at sea when you expect them to be open they are closed. This may have been a staffing issue. Opportunity for improvements: Touch up the rust on the ship especially on deck four and on the balconies. Medical care: My partner needed an anti-acid and the main store was closed. It was after 2 a.m. so I wasn't surprised. I went to Guest Services after not getting a response from the medical services telephone line. The Guest Services rep was able to reach a nurse on duty. I explained what I was seeking. The end result was they would sell me a (singular) Tums for $10 however in order for the person to go get the Tums it was going to cost an additional $50!! We had travel protection that covered medical needs so I wasn't overly concerned but the $50 fee was a bit much. Opportunity for improvement: Have a vending machine with basic wellness and personal items that uses using the key card for payment. This would allow people to get needed items after hours and avoid unnecessary fees, discomfort, and create a better client relationship. Dining: This is the first cruise I've been on and been disappointed with the food from the main dining room as well as the Lido deck. The taco bar served a fish taco that was fried to much. I expected a grilled a fish since it was a Caribbean cruise. The kale salad made three people sick. There was not enough fruit or food items that looked appealing. We were hard pressed to find Indian meals for a lunch option however they did offer them at dinner. Sailing on Thanksgiving you would expect some traditional items on the menu like mac and cheese, collards, sweet potatoes, sweet potato pie, etc. however the only traditional thing on Thanksgiving was turkey. The menu on Friday should have been the Thanksgiving menu. Pros: The Chef Table dining experience was OUTSTANDING and worth the $75 per person! I would recommend this to everyone who is looking to enhance their cruise or to celebrate a special occasion as I was celebrating an anniversary. Make the ship aware of ANY food allergies or intolerances in advance as I did and they will alter your meals for an enjoyable experience. Opportunity for improvement: Consider having more omelet stations and more food that reflects the region. Grill more fry less. Consider having chefs native to the sailing region. LGBT meetup: Nice that Carnival has LGBT meet-up like other cruise lines. Cons: This "event" is at 11:30 p.m. in the Alchemy bar which is an open space. Some of the people who were in the Alchemy bar area had no idea that it was dedicated to the LGBT community at 11:30 pm. My partner and I as well as other LGBT people we encountered on the ship felt we would have perferred a different setting and time. Opportunity for improvement: Consider having a host for the LGBT event. I would recommend changing it to a space that has a door and not let it be centered around alcohol. Consider times of 5 p.m. or 10 a.m. or even an LBGT brunch. Game themes or anything interactive would be a nice touch. Spa: In addition to owning a travel franchise I own a wellness spa. My partner and I went to the spa immediately after dropping our bags off in our cabin. Pros: They offered a demo of the various massages and a spa tour. I booked a hot stone massage and a pedicure for our last sea day. I wanted an appointment around 1pm however I was told they only had an 8 a.m. or 9 a.m. pedicure appointment available. I opted for the 9 a.m. dreading getting up early on a sea day. I was given a printed appointment receipt. My partner booked a bamboo massage, acupuncture and reflexology. Skye my massage therapist was fabulous!! She listened to what I expected from the service and delivered. Cons: When I arrived for my pedicure at 8:50 a.m. I was told I was not in the system for an appointment! Needless to say I was not happy. The hard sell by Dr. Cruz was a complete turn off during the tour. Opportunity for improvement: If someone has a receipt for an appointment try to honor it. Keep saunas in working order. Entertainment and Activites: The games that they play on board are family friendly. The setup for the Clue game was lacking suspense. Punchline comics were entertaining some more than others. Several people walked out of one comic show. The Epic show was the best even with them having to shorten the performance. The latin music was great wish there was more space for dancing. DJ Marshmallow, DJ Haynes and cruise director Staffie were entertaining. Cons: The Motown show had a clear lack of diversity causing people to walk out. Consider salsa lessons or other things to get the crowd involved. Service: Prior to sailing I made the Carnival aware I was celebrating an anniversary. Pros: Carnival provided a dessert at dinner, the steward decorated the newly cleaned mirror with a happy anniversary message and we received two gift cards. One gift card was for a 5x7 picture the other was for $50 towards a spa service. Cons: Because my pedicure was knocked out of the system I could not use the spa gift card. We took two pictures during the cruise. When I went to redeem the 5x7 picture I was told that we did not take the right type of pictures. Had we taken pictures with the various people at each port that would have served as our free picture. I offered to pay the $3 difference however the manager of the photo department would not allow it and recommended I take the right type of picture. This was not possible as it was the last night of the cruise. Later at dinner she came to our table to take a picture. I asked her if it will count as the 5x7 indicated for the gift card from Carnival she said no. The last night of the cruise the Guest Service had two people working and the line was long all day. The workers got pretty rude with the customers. Some of the customers mentioned the rudeness while at the Shore Excursion desk and more rudeness ensued. This happened to us and several others. The woman working at the Excursion Services desk pushed us aside because we were asking too many questions about a post cruise excursion. We eventually got an excursion booked from Guest Service desk after waiting over an hour in line. Opportunity for improvement: Whenever there are long lines have an employee walk the line to see if there are any quick questions or problems that could be solved. Ports of call: This cruise offers some great ports worth seeing of Grand Cayman, Belize, Roatan and Cozumel. Our tour was late getting us back to the ship in Roatan and we were the last ones on the ship. I was prepared to arrange to meet the ship at the next port but to my surprise the ship did not leave!! Children: Because of the over 990 children onboard many of them were up past midnight. Several of them were unruly causing damage to the ship for sport. They came in the Serenity area and were not asked by the staff to leave. This is the adults only section which left no room for adult only time. Opportunity for improvement: Have a staff person escort the children out of the adult areas. Rescue at sea: On Friday our ship aided in the rescue of 17 people who were floating on a makeshift raft between Cuba and Miami. I was impressed with Carnival's commitment to stay until getting the all clear from the U.S. Coast Guard was given. This was the second most exciting thing of the cruise. Disembarkation went smoothly and we made our post cruise excursion without any problems. The post cruise excursion booked on board was a great over view of Miami and Little Havana. The tour company was very professional. I considered everything from this trip and weighed it against my experiences on NCL, RCCL, Disney, Holland America, and Princess. I asked over 30 people why Carnival for my brand research. The results were heavy on the price point with ports a close second. One person told me not to base my opinion of the Carnival brand off of the Glory because it is an older ship. I may be willing to try the Vista. I would hope my clients have better experiences. Read Less
3 Helpful Votes
Sail Date: May 2015
We know enough people that love cruising that we finally had to try it. Now we have, we don't need to try it again. Too bad we picked a Carnival ship for on only cruise - it seemed to have priorities different from ours. First - ... Read More
We know enough people that love cruising that we finally had to try it. Now we have, we don't need to try it again. Too bad we picked a Carnival ship for on only cruise - it seemed to have priorities different from ours. First - the embarkation. From the moment we stepped off the bus until two hours later, we stood in long, noisy lines. This is probably where I picked up the flu bug that exiled me to the cabin 3 days later. We had been advised to carry on our own suitcases - which was a plus - we were unpacked and ready to explore once we finally made it to our balcony (free upgrade!) cabin. There was pretzel salt and crumbs on the desk! And a sticky spot from a glass on one of the bedside tables. I guess the cleaning from the last passengers was not complete? And before I am shuttled off as a humbug - our cabin and dining crew were very friendly and wanted to make us happy. No complaints about the crew we were close to. Interesting tidbit though - every one of them we had a conversation with told us of their plans to get away from working for Carnival. Then - impressions of our time on the ship. "Carnival" seems apt, as like old-fashioned carnies, the primary goal seemed to be to separate passengers from money. Constant attempts to get us to do something not included in the price. Drink prices were higher than ANY OTHERS I had ever experienced, even airplanes and fancy restaurants. Noise - almost everywhere except the Serenity area, which never had an empty chair in the shade, unpleasant music most places - I have no idea what demographic likes that kind of music. Crowding - always a search for a table on the Lido deck, no room in the tiny pools, in the theater for the comedy shows (show up 15 minutes early to get a seat for a show that only lasts 45 minutes). Long Lines - to get off the boat, on the boat, to get food other than the dining room, to speak with guest services. Bland - all the food - we lost our appetites the last few days because everything (except chocolate frozen yogurt!) just seemed to lack herbs or spices (unless sugar counts as a spice). Between the bland food and the one day spent with the flu, I lost weight during this cruise. I was not expecting that! The motown show seemed pretty good. While not my favorite genre, and not a fan of "shows," the singing and dancing seemed very well done. The "rock epic" show frightened me - was this show supposed to be aimed at my demographic? Rock, 70's to current, is my genre. There were maybe three pieces that could be considered rock. The rest was pop. One of the 3 rock pieces was a reader's digest condensed version of Stairway to Heaven. The dancing and prancing was well choreographed and performed, but did not seem to have anything to do with the music (except Bohemian Rhapsody). Three of the songs in the short show were from Queen - go figure. The graphics in the background were kind of interesting, especially the eye. And lastly another positive - the medical staff were friendly, firm, and efficient. When I showed up there in the morning as the flu was hitting me, they slapped me into quarantine before I realized how sick I was. They handed me a barf bag in the 10 seconds between the time I first felt nauseous and when I vomited. They also quickly took me off quarantine the next morning when I showed up more pink than green. Read Less
1 Helpful Vote
Sail Date: May 2015
We have been on many cruises on various lines (20-25+? / we've lost track) including quite a few on Carnival. We are usually skeptical of ‘bad reviews’ and often ignore some of the complaints as ‘unreasonable expectations’. ... Read More
We have been on many cruises on various lines (20-25+? / we've lost track) including quite a few on Carnival. We are usually skeptical of ‘bad reviews’ and often ignore some of the complaints as ‘unreasonable expectations’. That said; we were very disappointed about much of this cruise and especially so with the lack of hygiene and staff training. We try to make the best of every situation and expect that some things will go wrong but we can no longer ignore how much has gone downhill at Carnival in the past few years. If you haven't booked this yet...you should think twice about choosing another line and/or ship. In the past 3-4 years, we have noticed a decline in the overall quality. Too many things to discuss them all and of course, some things are subjective. So in this review, my focus is on the lack of hygiene and staff training for which there is no acceptable excuse. Our stateroom was a ‘connecting’ cabin (which we did not request) and DH didn’t like that we could hear every conversation next door so he tried to change cabins but none were available. Guest Services assured him that there was a method to ‘seal’ the door to block sound and we should ask the cabin steward. Our cabin steward had no clue about this and Housekeeping had no clue so we suggested that they should inform Guest Services so they wouldn’t continue to give out incorrect information. Eventually, Guest Services contacted us and they ‘informed’ housekeeping which in turn put masking tape around the door. Although we did appreciate the effort, masking tape isn’t really effective soundproofing and the entire issue was frustrating and a waste of everyone’s time. Clearly, a lack training and communication between departments is in effect. In the meantime, while DH was at Guest Services, the cabin steward walked into our cabin without knocking!! First time this has EVER happened! And he was not apologetic either – I told him sternly to never enter again without knocking first! This shouldn’t even have to be said or taught!! It’s a good thing I was dressed at the time or I would have made a much bigger issue of this. When we began unpacking, we found that much of the storage space was already in use. There were various curtains, bedspreads, blankets, towels and bedskirts stuffed into the closets. When I removed them, they took up the entire sofa. When I asked the cabin steward to take them away, he was a bit annoyed and tried to convince me to leave them in the cabin! Why is Carnival using cabins for storage? We were in perfect health when we boarded the ship on Saturday and looking forward to a fun week. The next morning, Sunday, my husband started to not feel well and got worse each day. By Tuesday morning, he was so uncomfortable that he visited the doctor onboard who gave him antibiotics for an infection in his throat. By Thursday, I also had to visit the doctor with laryngitis, swollen glands, sore throat and some bronchitis. We are convinced that our cabin – and from the looks of it, perhaps the entire ship – was a huge, nasty Petri dish. While we understand that cabins/ship interiors are not ‘disinfected’, we DO expect that cabins and ship interiors be thoroughly cleaned – regularly! This was not the case. We found less than clean conditions throughout our cabin and other interior spaces. For example; halfway through the week, I pulled out the vanity chair only to find half of a plastic Easter egg under the vanity. Easter was on April 5th so it’s evident that a month later; this area had still not been cleaned or vacuumed!!!! We came across other ‘nasty stuff’ throughout the cabin and public spaces but I’ll spare you the gross details. Suffice it to say that it is now May 21, 2015 and I am still sick but finally recovering after the latest treatment with steroids. Overall, the lack of cleanliness on the Glory goes beyond the ‘ick’ factor and falls into the ‘contaminated’ category. From the nastiness in our cabin, to food and ‘slop’ in the hallways, to unidentifiable messes on the floors of elevators, to allowing passengers to fill their personal ice/water/juice containers from dispensers in the buffet restaurants, the opportunity to spread disease is rampant, disgusting and totally overlooked and/or accepted by Carnival staff. In addition to hygiene, the Glory is in serious need of maintenance and updating. The curtains hanging at the picture window in our stateroom were threadbare and several times, the cabin towels had holes in them - and yes, I have pictures to prove it. Some sheets had stains – nail polish and other ‘unidentified’ stains. One elevator refused to go down - it would go down 1 floor and then simply go back up to the top floor. Various times during the week, coffee or juice/tea/water dispensers broke down and if you alerted someone, the typical response was ‘Use the one in the back’. Worse still, this response was delivered in an annoyed or rude tone – on more than one instance. Same thing when we asked for directions. It's almost as if they were telling you ‘don’t bother me’! Honestly, we were taken aback by some of the responses we received since most cruise staff has always been polite. Has staff training been cut back? Are they paying the staff less so that they feel it’s standard procedure to treat passengers poorly? Were they having a bad day? I don’t know the answer to this – and yes, there were plenty of others that were more courteous but in all our years of cruising, we have never before come across so many that were absolutely rude. We also found a larger number of staff that either could not understand English very well or where the accents were so pronounced that you could not understand them! Is this a new trend with Carnival? The food was okay for the most part – just okay, not great. However, a couple of nights had limited choices in the dining room. The buffets were heavy on various salads but short on meat choices. The desserts are not sweet so we mostly didn’t bother – is sugar being rationed? The coffee is VERY bitter, even from room service – perhaps it’s time to replace the brewers/dispensers? The one bright spot in the week was the Motown show in the Amber Palace. It was upbeat, fun and well performed. To sum up…the ship is FILTHY and needs a lot of maintenance. The staff should be of higher quality and better trained. The food needs some improvement – both in taste and in the choices provided. In the past, I have recommended Carnival to friends and family – sadly, I can no longer do so and will most likely go elsewhere for future cruises. Read Less
Sail Date: July 2009
This was the first cruise for my husband and I (26 years old). The Carnival Glory came highly recommended by several coworkers who had wonderful cruises and experiences on board. High points: 1. Nice roomy, clean cabin. 2. Dining ... Read More
This was the first cruise for my husband and I (26 years old). The Carnival Glory came highly recommended by several coworkers who had wonderful cruises and experiences on board. High points: 1. Nice roomy, clean cabin. 2. Dining room food was very good. We enjoyed it every night. 3. Shows were great... Our favorite part of the cruise. 4. We really enjoyed room service...coffee and P&J sandwiches. 5. The in room movies were good. Low points: 1. The buffet and other food besides the dining room was awful. We were seriously starving by the end of the cruise. 2. I don't think I ever want lemonade again in my life. The "free" drinks were awful. 3. High speed internet was excessively expensive...paid $55 for 1.5 hours of slow internet that timed out every other task. 4. The ship rocked terribly the first 4 days...like could not walk straight down the hall, cabinets opening in our room...swaying in the dining room trying to eat. Even with patches and tablets for motion sickness we were very queasy. (Note: Motion sickness medicine makes you very drowsy!!) 5.The pools were SO little. We didn't get in because 3 tiny pools were full of kids. 6.The shops didn't have very much selection...and even "duty free" were not a very good deal. Apart from getting off at ports and the nighty shows... there is nothing to do on this ship except drink, gamble, and lay out (For 7 days). It was FULL on children that were apparently unsupervised. We had a bad experience and will never cruise again. I'm guessing cruises are for people that like to drink, gamble, eat loads of bad food, then get sunburned... Not us! Read Less
Carnival Glory Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 1.0 0.0
Service 4.0 0.0
Value For Money 5.0 0.0
Rates 4.0 0.0

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