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273 Carnival Galveston Cruise Reviews

We chose this cruise for the price and now I understand why it was very affordable. You get what you pay for. The balcony room was good, however, Carnival does not enforce the no smoking on balcony policy. We had smokers on both sides. The ... Read More
We chose this cruise for the price and now I understand why it was very affordable. You get what you pay for. The balcony room was good, however, Carnival does not enforce the no smoking on balcony policy. We had smokers on both sides. The food was the worst food I have had on a cruise ship and the worst I have with Carnival. The only thing that was enjoyable wa the deli made to order sandwiches. The menu in the dining room did not describe the dish fully. Items in the dish were not on the menu and vice versa we didn't get something we expected. The shows were on par with previous experience, however, the late dinner used to have a show before dinner now it is after dinner at 10:15pm. This created a lot of dead time between the sun going down and dinner in the dining room. The rest of the entertainment was sub-par. Now onto the photographers, I was traveling with my Aunt and for some reason the photographers were putting us in poses as if we were part of the LGBT community. No offense, but just because 2 women are traveling together assumptions should not be made. Read Less
Sail Date February 2018
Embarkation was very smooth at 1:30 pm. However, Carnival needs to let people know that between Jan & Apr. there is a real problem with fog in the harbor. Even though I scheduled a 1:30 plane departure, it is quite possible that I ... Read More
Embarkation was very smooth at 1:30 pm. However, Carnival needs to let people know that between Jan & Apr. there is a real problem with fog in the harbor. Even though I scheduled a 1:30 plane departure, it is quite possible that I could have missed it. We heard lots of horror stories about ships docking after 11:00 and then with an hour plus to the airport, missing their flights! Ship is supposed to dock at 8am. The service in the dining room for Your Time Dining was very slow and uneven. The food was better in the buffet. We are just about done with Carnival. We are not interested in Hairy Chest competitions or numerous trivia contests. The spa seminars are only held in hopes you will purchase spa packages. Jamaica has become worse than ever, the people just want to cheat you all the time. We talked to other passengers who got ripped for taxi rides and even the ship shore excursions took them to places where they were constantly hounded for handouts. One couple negotiated a taxi ride and then the driver made them pay again to get back to the ship. We would really like to start traveling with Holland America,(Less misbehaving children, better food & activities more suited to our likes), but Carnival Corporation does not offer reciprocal benefits between their different brands like RCL does. So we will probably switch to them as we already have points with Celebrity. Read Less
Sail Date January 2018
This was our 5th Carnival cruise. We selected this cruise because of the destinations and the fact that we wanted to experience New Year's Eve at sea. We were placed in a Handicapped room on the Lido Deck. 9291. Because it was a ... Read More
This was our 5th Carnival cruise. We selected this cruise because of the destinations and the fact that we wanted to experience New Year's Eve at sea. We were placed in a Handicapped room on the Lido Deck. 9291. Because it was a handicapped room, it has a giant bathroom and a smaller sleeping area as a result. It was a bed and a walkway around it and that's it. The cabin has a hallway on 3 sides, is at the extreme front end of the staterooms on this deck. It is directly under the sun deck on deck 10. At all times of the day and night there was noise from the hallways around us and the deck above us. Twice during the cruise, at 5:00am, the crew was moving the deck chairs around and scrubbing the deck, directly above our heads. Because the Lido deck is the party deck, every time the automatic doors opened to the pool area, we heard music. This room should be sold at a deep discount and come with a warning. This ship has such an awkward layout. We've sailed on smaller ships but this one seemed small because of the layout. Getting to the Posh Restaurant requires going up and down stairways and twice we ended up in the wrong place and had to backtrack. Other around us in lines at the Guest Services counter and at other areas of the ship had the same comment. We won't sail on it again. Read Less
Sail Date December 2017
Carnival Breeze Embark from Galveston 7 day Western Caribbean itinerary 5 adults in our party, 3 cabins (balcony) Cruise departure date: 12/10/2017 Please note that I am not normally a complainer. I am hoping that Carnival ... Read More
Carnival Breeze Embark from Galveston 7 day Western Caribbean itinerary 5 adults in our party, 3 cabins (balcony) Cruise departure date: 12/10/2017 Please note that I am not normally a complainer. I am hoping that Carnival will read this review and improve their services. I have cruised with other cruise lines and had no cause to complain about the other cruises on those cruise lines (e.g., Royal Caribbean, Norwegian, etc.). I believe the Carnival Breeze may be a training ship for serving staff (but I saw no mentorship for the serving staff), or it may be a ship where serving staff members who have received poor evaluations are assigned as their second chance before termination. I can think of no other reason for the poorly trained serving staff on this ship, primarily for the serving staff in the dining rooms during non-dinner shifts. It is also possible that breakfast and brunch in the dinning room is staffed with servers who may have never worked in food service in their lives and were never trained by Carnival (or minimally so). Every single server at breakfast/brunch, with the exception of one server (I believe his name was Andy), dribbled coffee across the table cloth and across the plates of the guests. I was so relieved and excited that Andy had not dribbled coffee across the table and plate that I told him he was the only serving staff member that accomplished this. His reply,"That's because I was trained." Breakfast and lunch tables were never properly set, always missing spoons, sometimes other utensils, and often bread plates. On my last breakfast onboard, when the assistant server asked me if I wanted coffee, I said, "Yes, but I'll also need a spoon." Not one place setting at the table had a spoon, and there were none on any of the other tables around our area. He did not return with a spoon. When the cocktail server asked if anyone would like a Mimosa or Bloody Mary for breakfast, I smiled and asked if I could order a spoon and (jokingly) a round of spoons for the entire table, bill it to my room, please. He left and came back with spoons and I watched him provid them to the assistant server who had served us all coffee (by then, everyone had used their knives to stir coffee). The assistant server then handed out spoons. Often servers and runners passed plates in front of the seated guests when serving the breakfast/brunch. Many times I had an elbow just a few inches from my nose as a guest next to me was served his/her plate. On the one morning that I ordered the filet steak and I ordered it rare, it came out slightly pink and was ruined. I had to send it back. I wasn't the only person at the table who had ordered their steak rare. All of us had to send the steak back. We ate one dinner in the Blush dinning room, and I have no complaints on the service for that dinning room. We moved to the Sapphire dinning room for all other dinners to consolidate our party. The wait staff was adequate, but could use some polishing. I was on a Carnival cruise (Magic) which departed out of San Juan, PR a couple of years ago. The menu was exactly the same. Carnival needs to hire an actual certified Master Chef and make some changes and upgrades to their menus. There isn't much for vegetarians on the menu and I would suggest a separate menu for vegetarians with options to make the meals vegan, if needed. (I am not vegetarian, but eat most of my meals vegetarian.) From my experience on two Carnival ships the guest list is mostly middle income, blue collar folks, but this should not be an excuse for a menu filled with uninspired, boring, middle-American foods (e.g., spaghetti carbonara, ribs, quesadillas, meatloaf, etc.). Carnival chefs are not bold and I'd say they seem to be about the same level as a mid-level restaurant cook. The blue collar folks are more likely to dine at the buffet to avoid changing for dinner, so please consider revamping that dull menu. By the way, escargot bourguignon is pretty standard fare and should not be considered exotic (but please keep this on the menu). Nearly all announcements, events and entertainment involving the cruise director have the purpose of hawking some service or wares, from the "art" auction (of prints, not actual art) to trinkets in the shops. It became annoying and we eventually made it a point to ignore them and we avoided some of the entertainment events so we didn't have to listen to the initial spiel to peddle the wares. The ship is generally dirty with litter, probably dropped by guests. I saw several cruise staff members pass litter and never pick it up. There was no pride in their ship. There are several shops, but none of them sell toiletries, hosiery, neckties, or other items that one may have a need for while on the ship. Keep this in mind when packing for your trip. Fitness area needs to have a clean space for guests to practice yoga or any other fitness activity that does not require a machine. Spa services, such as massage, are twice what you'd pay on land. I used one acupuncture service for $194.35, which included a tip (a surprise because I've never known a doctor that took tips). Then was talked into booking additional acupuncture services and decided to cancel them later by calling the spa. However, the spa rep would not cancel the appointment, instead transferred my call to the acupuncturist's voice mail to leave a message. No one called back, so I called again and wrote down the name of the spa rep who answered, the time I called and told her to cancel. There is a 24 hour policy for cancellation and 50% will be billed if the scheduled service is not canceled within 24 hours of the appointment time. The charges still stayed on the account until I went to Guest Services to have them removed. My husband received a $50 gift card to use toward spa services, but the prices were so high that even with $50 off the cost of a massage was much higher than what we're used to paying normally, as mentioned above. He passed on the gift and it was never used. A bright note: Anna from Guest Services. I stopped by Guest Services regarding acupuncture services cancellation and charges still showing on the bill (which she took care of), and then added one passing inquiry. My husband and I were both on the cruise to celebrate our birthdays (our birthdays are 5 days apart). My husband was given a gift of $50 toward Spa services (on port days only), but nothing was done for me. Anna kindly explained that these are randomly given out and I told her that it was OK, I was just happy that my husband received the gift. Anna hand made a birthday card for me and sent it to my room. This was so unexpected and sweet that I felt the need to mention the kind deed here and sing her praises. It was a very thoughtful and unexpected gesture and I appreciated it very much. Read Less
Sail Date December 2017
We chose this cruise because of the price and booked a suite. The cabin in and of itself was fine. Not impressed by the food or stateroom service. They only service the rooms once a day. (Royal does 2 times daily) and they only serviced it ... Read More
We chose this cruise because of the price and booked a suite. The cabin in and of itself was fine. Not impressed by the food or stateroom service. They only service the rooms once a day. (Royal does 2 times daily) and they only serviced it 3 out of 5 nights. The only good food was the Guy's burger place, but they closed at 6. Not many options after 6. Lido buffet did not appeal to me and the dining room was fair. Regarding the clientele on the ship: I felt like I spent 5 days in Walmart. Drunk people screaming on their balconies as we were waiting for late people in preparation to leave Cozumel. There were way too many children on board. We usually choose cruises during the school year to avoid kids, but that strategy didn't work this time. We are diamond plus with RCCL and will stick to cruising with them. Read Less
Sail Date December 2017
We chose this cruise because it left from Galveston (we are all in Texas) and went to the Bahamas (where we hadn't been yet). 26 Family members aboard. This is by far my least favorite ship (6th cruise to date) I have ever been ... Read More
We chose this cruise because it left from Galveston (we are all in Texas) and went to the Bahamas (where we hadn't been yet). 26 Family members aboard. This is by far my least favorite ship (6th cruise to date) I have ever been on. The layout is so confusing that even by the 6th day I was often confused about how to get where I wanted to go. We also had many connecting balcony rooms, but the balcony doors could not all be opened because of the room layout. Very dissappointing as on our Alaska cruise(not Carnival) we had 10 balconies opened up to each other. The food was ok. NOTHING to write home about. Our Steward was GREAT! Otherwise service was iffy. One night our waiter in the main dining lost our ticket, so we had to reorder. Not tragic, just sub-standard. Casino bar staff seemed annoyed to be serving. Casino was ok. My favorite slots were often tied up for hours on end for the never-ending slot tournaments. Went to a seminar and no one showed up to teach it. When I asked a crew member she totally blew me off. Guest services put us on hold for 15 minutes before we hung up. I was dissapointed in the choices of shore excursions on this cruise. Snorkeling in Key West was WAY too rough and there wasn't anything to see. Freeport-took a cab to a "private" beach full of sand fleas and broken glass. Also paid double to snorkel but they ran out. Nassau was AMAZING. I did the sea lion encounter and beach day. It was totally worth it and absolutely beautiful. I can't reccommend this excursion enough. I have been told that Carnival is the Walmart of cruise lines, but after this cruise I might say they are actually Dollar General. Read Less
Sail Date November 2017
After taking a similar cruise a couple of years ago, I wanted to see the NEW Panama Canal. And I did, at least 3 locks and the lake in the middle. Other than that, this was not a good cruise. Check-in has been streamlined at Galveston, ... Read More
After taking a similar cruise a couple of years ago, I wanted to see the NEW Panama Canal. And I did, at least 3 locks and the lake in the middle. Other than that, this was not a good cruise. Check-in has been streamlined at Galveston, but it is still somewhat confusing and some people who were scheduled to check in much later that we were actually got through faster than we did - although we supposedly had "priority" check-in. Guess Carnival didn't know they had so many Platinum and Diamond cruiser? HOWEVER, the Canal passage itself was handled very strangely. We were watching the forward camera on TV, while watching the actual passage from the back on the balcony. ALL the Aft balconies were filled with people, but the "management" couldn't decide whether to have the Panama Canal "expert" piped into the rooms or not, so we had to prop the door open into the hall to hear anything - and then the forward camera went out. Technology is NOT a strong point on this ship. Dining was good. There have obviously been complaints about the slow service and it was much better than before. The cafeteria on the Lido also had much better service, with people actually coming around with drink refills. The food was good, it always is, so no complaints there. Room Service was good and arrived when requested. Entertainment? WHAT entertainment? This was a 14-day "Legends" cruise out of Galveston, TEXAS. Average age, according to Carnival, was 63. So NO ONE on board knew any Country music or any pop music before 1990. The Houson Astros were in the World Series. The best place to watch the game was on the Fox Channel in the cabin, so that is where we mostly watched. The Sports Bar was completely full, but the TVs in the casino were often on some random other game or sport, so we just went to the cabin, as did a LOT of passengers. FINALLY, for the 7th game, the game was put on the big screen outside and the place was PACKED. Guess the World Series is too American for Carnival to be aware of. Service was good overall. Our cabin steward had the entire port side of deck 7 to cover, so he was overworked, but he did a good job. We had few requests, but they were all honored quickly. The only real glitch was laundry. With so many cruisers with free laundry, it was not as fast as usual. We usually got it back the same day, but the second-to-last day it took 2 days, so we got it back just in time to put it into the suitcases. Ports were OK. We had been to all but one before. We didn't book any excursions through Carnival, but did have luck with the two we booked elsewhere. Read Less
Sail Date October 2017
This is my 3 or 4th cruise with Carnival and I had enjoyed everyone except the Valor. The first day boarding party was a completely lousy. Yes it was the rainy season and yes it sprinkled what that means to me is the Cruise Director ... Read More
This is my 3 or 4th cruise with Carnival and I had enjoyed everyone except the Valor. The first day boarding party was a completely lousy. Yes it was the rainy season and yes it sprinkled what that means to me is the Cruise Director should have been more innovative to motivate the cruisers. The DJ packed up and left because of a few sprinkles. Obviously there was no contingency plan. The food was okay however, the late night options were a pizza or a sandwich. The entertainment was poor. This cruise didn't offer any variety. The entertainment persons sat there and sang. It was a Rock theme ALL 5 NIGHTS. The same songs. I'm not into rock but I enjoy good entertainment. I have never seen rock so quiet. Most of the songs no one was familiar with and the personnel sat through most of the songs. The ship like all others is beautiful. Had a Balcony Suite, it was nice however the Housekeeper broke the door so it wouldn't open. One day we went without being able to go out on the balcony. The room service was excellent. We left a hefty tip. Unless they make some serious changes to the Valor I won't sail on it again. I will however sail with Carnival again. Read Less
Sail Date October 2017
It has been approximately 15 years since we sailed with Carnival. I signed up for this cruise to scuba dive in Grand Cayman and Cozumel. Cozumel was cancelled and replaced with a "Fun" day at sea. NOT ! We have been on ... Read More
It has been approximately 15 years since we sailed with Carnival. I signed up for this cruise to scuba dive in Grand Cayman and Cozumel. Cozumel was cancelled and replaced with a "Fun" day at sea. NOT ! We have been on 20+ cruises to date on Carnival, Princess, Celebrity, Oceania, Norwegian, Viking, and Holland America. The overall observation with this Carnival cruise is that Carnival has substantially diminished from prior Carnival cruises. The food was basically home cooking, substandard for a cruise vacation in the buffet and formal dining rooms . The ice cream from the ice cream machine was really good. The food was good in specialty restaurants, but costs are not cheap for this. The service in the formal dining rooms was slow. We were seated and had to wait 15-30 minutes to get bread and menus, and 15-30 minutes longer to order. The entertainment was substandard compared to other cruise lines, and had repetitive shows originally scripted from other cruise lines. The singers were average. The dancers were not up to my expectations, given prior cruise experiences. The comedians were mostly good, but the seating filled up completely forcing many people not to be able to see the show. The third port was cancelled due to a Hurricane. There was no attempt to extend the stay in the second port to compensate due to the cancellation of the third port, nor any attempt to supply an alternative for the cancelled third port. We simply got another day of sailing. This ship had over 6,000 passengers and had lines for everything. The "Fun" in the Fun Ship was missing in my opinion. This was our last carnival cruise. Read Less
Sail Date October 2017
Restaurants seems like a cafeteria, no linen on table. Once you were served you entrée, it was difficult to get the attention of a server to bring additional bread, butter or any other item you might need. Servers danced on tables during ... Read More
Restaurants seems like a cafeteria, no linen on table. Once you were served you entrée, it was difficult to get the attention of a server to bring additional bread, butter or any other item you might need. Servers danced on tables during dinner. This was part of the "entertainment". On the Lido deck in the buffet the glasses were small plastic ones like a toddler would use on the and no servers to bring you water or other drinks. Even the specialty restaurant (Steakhouse.) did not have table clothes! only place mats. Do not recommend cabins in the fan tail on the 6 floor. Very noise environment until 1am. Food was pretty good. Entertainment was ok. No information given about ports. Since it was summertime, there were a lot of children which added to the noise level. We traveled with our daughter and family and they enjoyed the cruise, but we did not. Really do not plan to sail with Carnival again. The atmosphere wasn't one we enjoyed. Read Less
Sail Date July 2017
I called Carnival today with numerous complaint. FTTF lost our luggage , two rooms , We paid 250.00 to go to steak house in stinky , sweaty clothes and was miserable the first night. The Luminous Ruins excursion should have been cancelled ... Read More
I called Carnival today with numerous complaint. FTTF lost our luggage , two rooms , We paid 250.00 to go to steak house in stinky , sweaty clothes and was miserable the first night. The Luminous Ruins excursion should have been cancelled , endangered my family members lives due to heavy thunderstorms, they can't predict the weather but to make my daughter and grandson stand in pouring rain for 45 minutes on a dock is not acceptable. The guest service stand there and look at you like you are an idiot , and say well what do you want us to do. We don't refund. Wait 45 minutes at dinner for a glass of wine, every night. The ship is boring compared to others I have sailed and for a suite we got no suite treatment. We were not made to feel special at all . Two pools and very small, you had children all over you in pools and hot tubs unless you went to adult section . I love children but not 20 at a time climbing all over me in a hot tub. So for two rooms, ten thousand spent for 5 people I will fly to Miami ever time from here on out and sail Norwegian, it is sad, I live 90 miles from Galveston. Read Less
Sail Date July 2017
We were on the Valor 6/22/17 for a 4 night out of Galveston with my family of 5 plus my sons GF. It was ny middle sons 18th and graduation present. I found the ship to be dirty and the staff to be very rude. I found it was very boring ... Read More
We were on the Valor 6/22/17 for a 4 night out of Galveston with my family of 5 plus my sons GF. It was ny middle sons 18th and graduation present. I found the ship to be dirty and the staff to be very rude. I found it was very boring with not many activities to do. The thing that really got me is that my daughter ship and sail card was charged 113.00 for some old lady perfume in the ship store... My daughter is 13 and had no signing rights... So how did someone buy that just using her number? When I told carnival about it they said they couldn't do anything till the 5 day hold came of my credit card???? Are you kidding me??? They also promised to call me the next day to give me an update... They never called!!!! I will never cruise on carnival again due to poor customer service. I am a 8 time cruiser very sad Read Less
Sail Date June 2017
Went on the cruise with my daughter and granddaughters. The food was good, the melting chocolate gets a 10. All the staff we had were great. One of the things that I had a problem with was outside at one of the bars. There was a man ... Read More
Went on the cruise with my daughter and granddaughters. The food was good, the melting chocolate gets a 10. All the staff we had were great. One of the things that I had a problem with was outside at one of the bars. There was a man smoking and we asked three different waiters to tell him it was a no smoking area. After smoke in our face and not one waiter went over to him, my daughter told the bar tender and he went right over and told him it was a no smoking area. At the pool there were two girls smoking while sitting with feet in the water. At the two dress up nights why were there people in baseball cap, men in sleeveless tops, jeans with wholes in them and even some cover ups with flip flops on. What I read that was not allowed in the dinning room and especially on dress up night. I also did not like being forced to tip speaking of the 90 dollars on my bill times 4 my daughter myself and two granddaughters. I thought that was a personal matter and the decision was left up to you. I personally tipped on this cruise and all cruises I have been on. I put cash in the hand of all who waited on us on top of the 15% that was added to our bill. So I feel the extra 400 dollars that was added to our bill was not a personal matter but money that went where. I don't know that any of the people that waited on us got any of that. That is why I personally took care of our tips. I don't feel that people who tip should have to pay for those who don't. We had two excursions one was the Jolly Roger it was GREAT from start to finish. The other one was Goffs Caye Barrier Reef snorkeling and beach express. Horrible. I was handed a life jacket with no belt to fasten. My daughter asked for another one and was told you don't need the belt. She said yes you do so they brought one over and gave it to me she had one with no belt. There were others without belts also. It should have been canceled because the water was to rough. Some people we asked about how it was they said it was bad. Not one fish and the water was so rough it keep getting in the airway. Two were pushed up against the coral because of rough water. Coming back to ship no life jackets were handed out. That is not right. Read Less
Sail Date June 2017
We just got back from our cruise (Galveston-Cozumel-Progresso) and it was a bit disappointing. Being a first-time cruiser, I really didn't know what to expect from our cruise but I truly WANTED to like it. It was our honeymoon, a gift ... Read More
We just got back from our cruise (Galveston-Cozumel-Progresso) and it was a bit disappointing. Being a first-time cruiser, I really didn't know what to expect from our cruise but I truly WANTED to like it. It was our honeymoon, a gift given to my husband and I by my generous in-laws. Everyone we talked to beforehand seemed to gush the "you'll love it" refrain, so we had no reason to assume otherwise. In truth, our experience was a mixed bag. Disclaimer: There's a good chance that perhaps I am not a "cruise person" and there are those who may love what I hated about the trip. Read on and decide for yourself: First, the things we didn't like: -We had no cell phone service for the duration of the trip and could not call family. We were totally isolated and trapped on the ship with no connection to the outside world -Dirty stateroom. I found a toenail in my room, plus the walls were dirty. I wiped them down when we got there. The walls may sound like a silly thing, but they rooms are so small it's easy to spend plenty of time touching them. lol -I found 2 hairs in my food in the buffet line -Our room temp okay, but people we sat with at dinner complained of the thermostats in their rooms not working. Another couple had their luggage lost for several days. -Terrible television... half the channels are just Carnival infomercials -Announcements come over the intercom telling you where and when to do things (like see a show) -Everything felt disjointed, for example, renaissance-style auditorium playing salsa music -Generally BAD MUSIC everywhere on the ship... even on our excursion they played a really idiotic and raunchy Bruno Mars CD on repeat, which we weren't sure they were doing because they legitimately liked Bruno Mars or because they assumed that we as American tourists would... but no one seemed to be into it. -The art was incredibly kitschy and tasteless -The ship was EXTREMELY overcrowded. There were 3,600 passengers and 1,200 crew members. It was like being stuck in a Vegas casino for 5 straight days with no escape. -Did I mention that you cannot escape at all? If you want to escape from your "escape", you can't. You can't spontaneously choose to take a detour or just do your own thing, because you've signed over your autonomy to the will of the ship and the corporation sailing it... I digress -Prohibitively expensive drinks -A general atmosphere that encourages overindulgence, mindlessness, and consumerism -Diamonds -Watches -Junk -Sub-par "comedy" and corny shows with little entertainment value -Almost the entire crew was composed of people from other countries, and there was a strange dynamic of us (Americans) literally leaving our trash everywhere for these crew members (who were all working incredibly hard, by the way) to pick up after us. -Alcohol, gambling, and shopping is the focus... everyone is constantly pandering to sell you stuff you don't need -Exorbitant and wasteful -Cliche, gaudy -NO CREATIVE SPACES, ONLY CONSUMER SPACES -Many rude people. I complimented one person's shoes and her response was a (very cold) "thanks... I had to wear these because I couldn't wear my other ones, the heels with rhinestones." (like seriously, who says that? LOL) -There were a bunch of kids running around unsupervised dropping ice cream cones in elevators -I also overheard people saying things like "OMG! I got a 32 carat amethyst ring for $40! Lifetime warranty, AND I can UPGRADE!!!!!" -Horrible customer service: On day 4, after being out of contact with my family for several days, I went down to ask someone in guest services if there was I way I could make a phone call. He simply told me, "sure, just dial 36+1", not mentioning the $2/min service charge (which WAS listed in small print in one of the brochures they gave us but was NOT posted by the phone or within the phone system), so we had a $150 charge for phone calls. It was my fault for not reading the information in the barrage of trash brochures they put in our room every day, but their phone policy could (and should) have been much more transparent. When I went to complain about the predatory, opportunistic nature of this situation, the people in guest services were dismissive and unapologetic and refused to waive even a portion of the calls. Just a word of warning: assume Carnival is going to nickel and dime you for EVERYTHING THEY POSSIBLY CAN. -I thought that cruising would be much more serene than it was. There we were, in the middle of the incredible, sacred ocean, and everyone's watching The Lego Batman Movie while getting drunk in a pool. In a nutshell, the cruise ship experience itself felt like a bunch of materialistic garbage with very little cultural or intellectual value. Now for the good: -We really enjoyed the excursions in Mexico. They were efficient, interesting, and fun. -The food on the ship was, for the most part, awesome -The crew members work with incredibly efficiency to feed and clean up after 3,600 passengers. The whole thing is really a well-oiled machine... a marvel. -We really enjoyed talking with the people we were seated next to at dinner. We also met some very nice people on our excursions -I think that if we ever go on a cruise again, we will be sure to choose one that maximizes port time and minimizes the "days at sea" -There were some cool features to the ship, like the gym and the jogging track around the ship -We enjoyed the "serenity" area, which was actually somewhat serene -We slept well. I liked our interior room, where it was dark and the subtle rocking of the ship was sort of like being rocked to sleep. -The day we got off the ship, we felt like we were getting released from prison, so that was a nice feeling Suggestions for Carnival Cruise Line (possibilities that we think would make for more engaging activities than attending a "seminar" on how to look 10 years younger in 10 minutes): -Open art/music studio for creative people -Music/dance classes -Guided art lessons or sip-and-paint classes -Paint your own pottery studio -Meditation room -Ocean conservation room - something to educate people about the ecosystem they are sailing over -Some kind of activity or information session to connect culturally to the area that the ship is visiting - in our case, they could have people there to educate passengers about the culture of Mexico -Legit movie theater that does not add noise pollution to other parts of the ship -Archery range -Open mic -Jungian dream analyzer room -Interfaith spiritual center of some kind -Discussion forums on various topics Read Less
Sail Date June 2017
We used my wife's retirement bonus to take our children and grand children on a family cruise, before we are unable to travel in our later years. The embarkation went good for a change. The ship was not nearly as nice as I had been ... Read More
We used my wife's retirement bonus to take our children and grand children on a family cruise, before we are unable to travel in our later years. The embarkation went good for a change. The ship was not nearly as nice as I had been lead to believe. Two of the elevators did not work the entire cruise, our bathroom smelled like urine for the cruise, we were told this normal, which I know is not true, because our children's bathrooms did smell like that. There was lint and dust hanging out of the vent on the back of the door, our linen was not changed for the entire cruise. Our room steward was very nice, although not as attentive to the details that make a cruise enjoyable. The food on this cruise in the Chic dining room was substandard compared to the other ships we have cruised on. This was my fifth cruise in Carnival, not sure if there will be a sixth. The debarkation went much smoother on this cruise that any of our previous cruises, which was a relief, they seemed to be much more organized this time. Read Less
Sail Date May 2017
The basic summary is VERY POOR customer service and quality of service provided to the guests. 1. Boarding was shutdown right as we were getting to the security checkpoint with no explanation or communication given. We were at a ... Read More
The basic summary is VERY POOR customer service and quality of service provided to the guests. 1. Boarding was shutdown right as we were getting to the security checkpoint with no explanation or communication given. We were at a complete stand still for a long time. Simply keeping us informed as to why everything was shut down would have gone a long ways. 2. Finally got on board and was met by an incredibly horrible sewage smell. Found out the toilet system was not functioning. Toilets went down once more during the cruise. I heard from several people that their toilets were down most of the cruise and they had to use public restrooms. (This did not happen to us, so I cannot verify that.) 3. The food at dinner the 1st night and on Day 2 was EXCELLENT!! We were very excited about the quality of the food we were going to enjoy. Day 3 thru 7, the food quality was very poor. We typically had to send food back and try something else. All wait staff were great on Day 1 & 2, but Day 3 thru 7, it seemed as if they did not care. Numerous times we had to wait 10 to 15 minutes before we were offered anything to drink and then another long wait to have our order taken, One night it took over 2 hours to be served and eat. When things seemed to be taking a while, we informed our waiter that we were trying to catch the comedy show. It took almost 30 minutes from the time we finished eating and our plates were taken away until the time we were given a dessert menu. We missed the comedy show. 4. In the early hours of Day 3, we woke up to the captain making an announcement in the room that we were diverting to Cozumel due to a medical emergency and would no longer be going to Jamaica. (I understand the medical emergency was not Carnival's fault and they had to do what was necessary, My issue is the way it was handled.) When I went to guest services, I explained to them I needed to send an email to notify the Jamaican contact for my excursion that we were not coming to Jamaica. If I could notify them, I would not loose anything. Guest services informed me the only thing I could do was purchase the internet package that allowed for emails. I said that was fine and that I wanted it for a day. I was informed I would have to purchase it for the entire cruise, I told them this was not my fault that I needed to cancel the excursion, and they should make some allowances for unusual circumstances. The agent was very short and rude and said there was nothing they could do and that I should have booked the excursion through Carnival. I ask to speak with a manager and was informed there was not one available. Due to the emergency, I feel Carnival should made some exceptions to assist the guests. I booked the cruise to go to Jamaica, but was told I had to change my plans. I know Carnival normally does not give free WiFI, but they should have also changed their plans to assist those who were placed in a bad situation due to the emergency, Just a few minutes would have been enough. They absolutely refused to help in any way. Later that day, we found out we would be going to Rotan and then the rest of the itinerary would remain the same. When we got back to the room later, there was a new itinerary printout for us. It showed that we would now arrive in Grand Cayman at 9:30 am instead of 7:00 am. This now caused an issue with my 9:15 excursion. I went back to the long line at guest relations, only to be told the same thing and treated the same way. Needless to say, I was furious and left. Later, I went back down and there was a different young lady at the desk and she allowed me to use the phone to call the excursion vendor. They said they would see if they could get me moved to a later time but would have to call or email me when they found out. Unfortunately, I had no way for them to do either, so we had no idea if we would have the excursion until we showed up at the vendor's booth upon arrival. Most of my 3rd day at sea was spent dealing with these issues and being frustrated with Carnival's lack of concern for the position they were putting their guests in. Once again, I know it was not their fault, but they should have handled it better. They should have help to assist and not put the guest down because they did not book their excursion through Carnival. 5. Throughout most of the cruise, the Tides pool was closed. The Main pool was the only one available. 6. We purchased the Carnival Chat feature for the Carnival Hub App. It only worked 25% of the time and never when we really needed it to communicate. Don't waste your money on the Chat feature. However, downloading the Carnival Hub App is a must!! You can check your account summary at any time and I found where I was over charged or not issued a credit several times. The app also gives you maps of the ship and schedules of what is going on. Comedy Club is a must do. It was one of the really enjoyable things on the ship. We went multiple times. The Casino was no fun because they just took my money. (It is a casino...what do you expect...lol). We did enjoy playing the slots machines. The only excellent meal we had after Day 2 was at the Italian Restaurant. (it costs extra) We met a couple at dinner one night and became friends with them and hung out in the evenings. They treated us to dinner at the Italian Restaurant for our 25th Anniversary and it was delicious. I recommend the steak. Overall, right now I am really upset about the lack of customer service and am not sure if I will ever cruise with Carnival again. Many people have said it is normally not like that and some have said it is just my attitude about it. However, we talked to many Platinum and Diamond cruisers who said this cruise was horrible and some even called it the Cruise from Hell. Most of them said they would not be cruising Carnival again after this trip. So I do not think it is just me. I do hope, for the sake of those who love Carnival and the Breeze, that it was a fluke and that future cruises will not be like this one. Read Less
Sail Date May 2017
The 100K slot tournament was the reason I did this particular cruise. I usually love Carnival but this trip wasn't as much fun from the start. Needed to use their travel services because of the slot certificate and was sorely ... Read More
The 100K slot tournament was the reason I did this particular cruise. I usually love Carnival but this trip wasn't as much fun from the start. Needed to use their travel services because of the slot certificate and was sorely disappointed. They made not one, but 3 major errors with our airline tickets and couldn't understand that there were 3 different times they made errors and not just one. From completely deleting one persons tickets, name correction issues and then rebooking one person on the wrong date we just couldn't win with them but luckily United did get us on all flights. They tried to compensate for the first error but were horrible about recognizing the others. Even the bus transfer didn't go as we were told. The Breeze itself went into dry dock when we got off - it was time! Various things kept breaking down in the spa so we couldn't take complete advantage of our spa pass, the cross trainers in the gym couldn't be programmed and trying to get help was impossible because the guys were always getting paid for classes/workshops and couldn't help. The communication on the ship was also terrible. We never did receive the notification of the Mix & Mingle and only 6 people showed up - I was told others weren't notified either- so things weren't done as usual at the event and those 6 were disappointed as well.. It was also Passover and no one showed up for the services - why? Because there was no notification!! Nothing in the program and not a mention in the announcements and no one could even tell us any details on when it was going to happen!! The overall service was exceptional as usual - the dining room was great, the food was super as well and so was our steward so I'm not complaining about the whole trip! Read Less
Sail Date April 2017
I'll start by saying we are elite status with Princess. We kept an open mind on this 5 day Carnival cruise. ROOM Balcony room was as expected. Bathroom small but shower larger than Princess. Never had to worry about water on ... Read More
I'll start by saying we are elite status with Princess. We kept an open mind on this 5 day Carnival cruise. ROOM Balcony room was as expected. Bathroom small but shower larger than Princess. Never had to worry about water on the floor. Towel were nice but bed linens were very worn. The first night I discovered "stains" on the sheets. So gross, I slept on the couch. Steward changed sheets the next day. Our steward met our needs. Our friends had a suite on the same floor. Their room had not been cleaned throughly. Dirty glasses in the fridge & trash in the closet. SHIP Ship decor is hard to explain. Gaudy is the first thing that comes to mind. The decorators must have never heard that sometimes "less is more". DRESS Dress is extremely casual ! On "dress up night", my DH wore tux. We saw only 2 other men wearing them. We did see a few men in suits. Ladies were nicely dressed. DINING We had fixed late seating & sat with friends at a booth. Service was awful the first night but definitely improved on the 2nd night. Was shocked that we used the same silverware for all courses except dessert. No tablecloths were used. We did have cloth napkins. LOL We enjoyed the menu options and food was tasty. (Desserts not so much) During the latter part of service, the maitre 'd begins his talk which goes on & on. Then one of the crew begins singing (sometimes 2 long songs). Next, the assistant waiters jump up on the serving tables & "dance". Napkins are expected to twirl the whole time. Of course dinner service stops during this "entertainment". We saw numerous people leave during the production. Then the maitre'd talks again. We ate breakfast at the buffet once (that was enough), main dining & room service were fine. Options were very limited. Lunch option were plentiful. Burger bar had long lines but worth the wait. Deli sandwich bar was awful. Desserts had no flavor. Ice cream was a big hit. BAR SERVICE It does not exist. You go up to a bar & order. Drinks were good. Would have drank more but bar staff was always backed up. Guess there were a lot of people that didn't mind standing in line because there were a lot of "drunks" Embarkation & Disembarkation ---- Muster drill My advice is to go & leave at your convince. We let the crew take our luggage getting on & off. It didn't seem that any guidelines were followed Best thing I can say about muster drill is that you don't have to take your life jacket. Other than that, 3,000+ passengers & an unorganized crew makes for an hour of my life I can never get back. SHOWS Missed the first night because it conflicted with our dinner time. Two other night their were production show. Bring your ear plugs (loud). We were entertained but below substandard to ones we have seen on other ship. Choreography was the issue not the singers & dancers. Magician was really entertaining. SHORE EXCURSIONS. --- All on our own ---- we have been to these ports before Cozumel - $17 taxi ride for 4 people to Mr Sanchos Beach (free private beach) We did the pay as you go option. Also got the fish spa pedicures. It was a "muy bien". Progresso - we love this town. We went straight to the beach for massages. $15 for an hour. We leave the women a $10 tip. Then a nice lunch at one of the local places. A stop at the pharmacia (one block from the beach). Finally, a little shopping in the tourist area. Read Less
Sail Date April 2017
I have been on many many carnival cruises in fact i have been on 18 of them and on many of there ships, I was so disappointed with this ship first there was not an adult pool and there were so many kids that you could not even get in a ... Read More
I have been on many many carnival cruises in fact i have been on 18 of them and on many of there ships, I was so disappointed with this ship first there was not an adult pool and there were so many kids that you could not even get in a pool and the hot tubs were all filled with kids even on the serenity deck the hot tubs were crammed with people. The deck chair were so dirty with stains and dirt they looked like they have never been cleaned. Also kids were dropping food all over the place out by the pool and it would stay there almost all day it was really gross. In the Lido dining room at nite most of the tables were not cleaned off and it was hard to find a clean table to sit at. In our cabin our fridge did not work and we asked 3 times if they could replace it and they never did. At the casino i was playing craps and i would win and the dealer would forget to pay me this happened 4 different times so be careful when playing the craps table. Also we could not understand our waiter in the dinning room his accent was so thick. The best part of this cruise were cozumel and progresso we really enjoyed these two places. I don't think I will cruise on the Valor again. Read Less
Sail Date April 2017
HIGHLIGHTS First, I would like to preface my remarks by giving high marks to Francisco and Gregory (our waiters in the Posh Restaurant), as well as our steward, Ida. The Posh Restaurant was the highlight of our cruise. My husband and ... Read More
HIGHLIGHTS First, I would like to preface my remarks by giving high marks to Francisco and Gregory (our waiters in the Posh Restaurant), as well as our steward, Ida. The Posh Restaurant was the highlight of our cruise. My husband and I enjoyed every meal. Ida, our steward really helped to make things easier. We were in cabin 8444. He is an angel. This cruise, on CARNIVAL FREEDOM began and ended on a Saturday. CARNVAL EXCURSIONS My husband is 73, and is gradually going deaf and blind, but he is independent, and is not legally blind. That is why I bought three “easy” excursions. Montego Bay, Jamaica Carnival Sponsored Excursion - Family Adventure at Good Hope Estate Tuesday, April 6th, 2017 An interesting, but exhausting excursion, due to the crowded conditions of both the boat and the tour. There was a mix of old people, young people, obese persons, and energetic hikers. I enjoyed it, I was glad I had the experience, loved the aviary, but dehydration, stress and fatigue were beginning to set in. The Cayman Islands Carnival Sponsored Excursion – Explore Cayman by Land and Sea Wednesday, April 5th Terrible experience. I will never cruise to the Cayman Islands again. There is no pier at Cayman, and we had to descend to water level using very steep stairs. Then, we were packed into a little double decker boat. If anyone had fallen, I don’t know how they could have grabbed a life jacket. I only saw two people supervising in charge, and one of them was driving the boat. After we got off the little tiny boat, we had to wait at least another hour in line in the hot sun. There was no water available. We saw no one holding up a sign for our excursion. We waited patiently, not wanting to push or shove. Finally, the crowd cleared, and we yelled out to someone asking where to go. The whole time, a Grand Cayman official in a brown uniform was leaning against a pole, but instead of offering help, he laughed at us. Then, another line. No water, no directions, no signs, we just followed the line like sheep, hoping we were in the right place. Crying babies, exhausted young mothers, old people…The temperature already 90-95 degrees by mid-morning. Our bus driver for Cayman Islands by Land and Sea was (“guv’nah”) Wilmot. He was a slob who grinned at the black women on the bus. Everybody else, he simply ignored. The first thing Guv’nah Wilmot did was appoint a pretty black woman as his co-pilot. It was funny at first, but got less funny as time wore on. He leered at her the whole time, and she could hardly wait to escape by the end of the trip. The little Japanese buses were too small to accommodate Americans, and they filled them to capacity. There was no place to put the bags that we had to carry. Everyone was overheated and uncomfortable. One bright note was the semi-submerged boat. Dennis, our guide, was very knowledgeable. The air was cool when we entered but soon became hot due to overcrowding. Shrieking kids, tired young mothers, elderly couples…all this on a Carnival sponsored excursion described as “easy”. The tour of the sea turtle farm could have been nice, but by that time, we had been to “Heck” Road and back again. No water available. No time to buy water if we had seen it. Plenty of hand sanitizer, though. Turtles carry salmonella. Our tour consisted of Wilmot telling us – You’ve got half hour. Don’t be late. Meanwhile, he cornered the black women who were on the tour bus. It went downhill from there. A bus race back to where the buses were gathered. Rushed off the bus. Guv’nah Wilmot ran so far ahead of the group that we could not keep up with him. Apparently, he was on the hand-held radio with his boss who was telling him to hurry up. We retraced our steps to end up right where we started, at the “Welcome to the Cayman Islands” sign. No shade, UV index -Extreme. I looked at the line which must have had 3000 people in it! I completely lost my temper and began crying and screamed “I am NOT getting in that FREAKING line!” So, my husband walked past a long line of 3000 waiting people and waited in line in the hot sun for another hour with no water while I leaned against the “Welcome to Cayman” sign and tried not to vomit or faint while people took pictures of the sign with me in it. The rest of the trip was pleasant enough, but by that time, I just wanted to get home. And, that is why I cancelled the following day’s excursion in Cozumel, which was called DOLPHIN SWIM & RIDE WITH UNLIMITED FOOD & DRINKS. The rest of the trip was pleasant enough, but by that time, I just wanted to get home. ENTERTAINMENT The entertainment was limited because crowded conditions and rough waters made it difficult to find anything. If you did find where you wanted to be, there were no seats. Most of the shows were only a half hour. After you sat down and got comfortable, the show was over. My chief complaint about the entertainment is that the drink servers were very aggressive about selling drinks, and with the noise level, you couldn’t hear anything they were trying to say. I ended up just avoiding eye contact and waving them away. By the way, my husband really noticed the absence of the TV map so that we could see where we were going. Carnival’s Phone AP could use a map also. We spend the whole cruise wondering where we were. I don’t recommend leaving on a cruise from Galveston. I much preferred New Orleans. Our final experience there was a rude porter. We couldn’t keep up with him, and he seemed to think we were fools for declaring our two liters of rum, and paying Texas taxes on it. Thanks again to Francisco, Gregory, and Ida for making the voyage more pleasant. They deserve a commendation. Read Less
Sail Date April 2017
We chose this cruise for a spring break family vacation. This was our first family cruise and we (the adults) were very disappointed. We felt that we spent the entire week standing in line. Whether it was waiting for mediocre food, or ... Read More
We chose this cruise for a spring break family vacation. This was our first family cruise and we (the adults) were very disappointed. We felt that we spent the entire week standing in line. Whether it was waiting for mediocre food, or disembarking at port, the lines were awful. It took us an hour of being squished in a stairwell to exit the boat at each port. The lines were poorly organized and no one really knew where to wait and where to go. It was not a great way to spend our vacation. The food was very mediocre. We found dinner to be relaxing and the service to be good in the anytime dining in the Sapphire restaurant. We tended to eat by 6 pm and had no wait at that time. They were quite good with my gluten dietary restrictions. I was able to order my meal the night before so that the gluten free was available. However, lunch and breakfast were a different story. The buffets were very crowded and much of the staff didn't speak English well enough to answer questions about the food and help me find true gluten free options. There was a shortage of vegetables on the ship as well. With few gluten free options, vegetables would have at least been a sure thing for me. My kids loved the ice cream, pasta, and bread available everywhere, all the time. Baked potatoes and hot dogs were another big hit. Certainly not gourmet but the kids were happy. The pools and decks were crowded as expected but we were able to find some spots between the pools and the slides so the kids could run back and forth. My only complaint here was the cigarette smoke. Even when we were on the opposite side of the boat from the smoking area, it was hard to escape. My 16 year old loved the teen club. He wanted to spend all his time with the new friends he made. There did not appear to really be organized activities. It was more of a place for teens to meet up. As a parent, I was surprisedd at the number of teenagers roaming the boat with no supervision until all hours of the night. My younger girls were not interested in the kids clubs so I cannot speak to those. Overall, we had a fun week but I don't know that I would choose to cruise again due to the extreme amount of time we spent waiting in line. Read Less
Sail Date March 2017
My wife and I chose this trip as a get away for the two of us. It fit our schedule and we had been on one carnival cruise before (Triumph after refurbishment) which we loved. 1. We made on to the ship easy (faster to the fun) we had a ... Read More
My wife and I chose this trip as a get away for the two of us. It fit our schedule and we had been on one carnival cruise before (Triumph after refurbishment) which we loved. 1. We made on to the ship easy (faster to the fun) we had a deluxe ocean view room (9201). It was rainy the day we got on and our windows were leaking and had left a puddle inside the room. Called down and was told it would be taken care of before the boat left Galveston. By the time we got off the boat to go home they were still leaking and we cleaned up the puddles as needed. Not to mention finding trash from what I guess was the previous tenets left in the closets and drawers. 2. The food was not up to par with what we had experienced before. We did enjoy our steakhouse visit. But in the dining rooms our food was warmish to cold most nights and my wife's meal (steak both times) came out wrong twice and our server told her to just eat what was there instead of waiting on the right meal. 3. My wife booked a spa treatment for 3:30 on port day in Progresso. Was called the night before to confirm the appointment. Then when she went to the spa was told that her appointment was at 4:30 and she would be squeezed in when they "got to her" because they had a meeting at 3:30. My wife showed that her appointment was for 3:30 and was then told to get over it by spa staff and if she didn't want to keep her appointment that she would still be charged. After talking to the spa manager and front desk staff we were not charged. We did do the behind the fun tour of the ship on the last sea day. seeing the signs to remind the staff of what to do there was one that stood out. It said "It takes a lifetime to earn a customer, but only a minute to lose one" Needless to say we will probably not travel with Carnival again. Read Less
Sail Date March 2017
We really liked our stateroom (a very dated but not worn, roomy 4J with window and large bathroom and easy access to the "secret deck"--we booked an inside GTY so this was a bonus), our stateroom attendant, Guy’s Burgers, the ... Read More
We really liked our stateroom (a very dated but not worn, roomy 4J with window and large bathroom and easy access to the "secret deck"--we booked an inside GTY so this was a bonus), our stateroom attendant, Guy’s Burgers, the photo backgrounds and the Serenity Deck. The adults only pool was also good and not over run with children on the day the big pool was closed. We enjoyed the two family-friendly comedy shows and the finale production show. We also thought the towel animal theater was cute. Oh, and the towel animals around the pool deck was a fun touch. We also liked that the dining room staff would remember your name. My mom ordered a soda at a breakfast and the lady remembered her name two days later, that is impressive. Overall, we thought the ship was dark, dirty and in desperate need of dry dock but we’re spoiled to the two recently refurbed ships we sailed prior to Valor. We did like the art, big murals in the atrium, etc. It felt like the ship may have been understaffed. There were very few attendants in the buffet and very little visible cleaning crew. Several beverage stations were either closed or not fully working so lines for buffet drinks were long and the cart-served beverages were hard to come by. Cups and plates were left on tables and in random spots for long lengths of time before being cleared. Ice cream was spilled on stairs. Some public bathrooms were gross, out of soap and toilets didn’t flush well. The main dining room staff was slow and inattentive. We had one good night where things flowed smoothly and we didn’t have to wait 30 minutes between dinner and dessert…the rest of the nights were very, very slow. Thankfully, we had six amazing tablemates. It bothered me that there were no tablecloths on the tables except on cruise elegant night. The nightly show in the dining room was too much. It was monotonous and just made dinner last longer than needed. And the bartenders shouting/whooping it up/singing loudly to sell shots at dinner were just tacky! We thought the food quality overall was very poor. We grabbed breakfast at the buffet one morning and everything was cold (bacon, eggs, gravy, etc). Steak and eggs at Sea Day brunch arrived without steak, omelet was served with incorrect ingredients, huevos rancheros were ice cold. I have concerns about the temperatures at which they keep food. I opened the cabinet under the toppings bar at Guy’s and it was not cooled or heated and there was food stored in the cabinet to refill the bar. We had two great excursions: Salsa, Salsa and Margaritas in Cozumel and the Scenic Photography and Foodie Tour in Progreso, which took us to Merida. Overall, very high quality excursions. Would recommend both. Read Less
Sail Date March 2017
We were so excited to go on a cruise with my sister and her husband for the first time and see other parts of the world. The excitement went out the window the next day when there was nothing for us to do except: gamble,drink,play ... Read More
We were so excited to go on a cruise with my sister and her husband for the first time and see other parts of the world. The excitement went out the window the next day when there was nothing for us to do except: gamble,drink,play bingo, go upstairs by the pool exercise,or listen to sales pitches on what and where to buy jewelry.which I did buy a couple of pieces..... but where was the good food everyone talked about and the fun games everyone talked about,and the busy days that there is sooooo much to do? Nothing for us and what entertainment there was Sucked,liked they were picked out of an audience! Everyone was complaining except for the kids. We paid 1800.00 for this! Never again.... Our room service guy took very good care of us....getting to Belize was a joke..... no organization at all. same thing getting off the ship,spent 3 hours listing everything we bought to get told go on we need to get ya'll off the ship. Getting on the ship wasn't too bad it just took till 7:30 that night to get our luggage. They threw away my wine and soft drinks when they could've held it till we left the ship. Being our first cruise we thought we had to put our drinks in the luggage being checked we didn't know you had to carry it on,lesson learned. I was happy to be away from my job,just thought cruising on the Breeze would have made my vacation more sweeter. Was very thankful to see what I saw more thankful to be home. Wasted my money on this ship. I must say the bedding was always clean and made and it was comfy for us. I give this cruise a 4 out of 10. Will go Royal next time or the new Vista! And now for the food,horrible.We ate Guy's Hamburgers everyday just about. Our steak night was good,very good but our dinnerwas terrible,3 out of 7 nights 2 of our group was very very sick,throwing up the food and felt so bad they didn't go to Belize. The buffet food was left over or out frozen dinner food unless you wanted fruit n salad every night, just don't understand. One couple was on their 5th cruise and said this was the worse cruise along with many others who said the same,very few said it was nice or even worth their money,now I know to pay a lil extra and go royal,or go on the Dream or the new Vista coming. Read Less
Sail Date March 2017
Carnival's reputation made us avoid them for 35 years, but heard a positive report recently and gave in so we could drive vs. fly. FOOD: I have always said I'm not particular about my food; that I like almost everything. Give ... Read More
Carnival's reputation made us avoid them for 35 years, but heard a positive report recently and gave in so we could drive vs. fly. FOOD: I have always said I'm not particular about my food; that I like almost everything. Give me a cold piece of fried chicken and I'm happy. I like vegetables crisp or soggy, ditto salad lettuce. I'm the ultimate easy guy to cook for. Carnival's dining room and buffet food failed to reach even my standards. This took a few days to recognize, but in the entire cruise I never saw one piece of beef, pork or chicken that was a recognizable cut, either in the dining room or on the buffet. A supposed 6 oz filet Mignon was no more than 3 oz and had membranes running through it, separating it into sections. A real filet has no such membranes. In a moment of candor, pieces of pork the size of pork chops on the buffet were not labelled pork chops, just pork. They looked like they had been sawn by an untrained new hire. It is as if Carnival buys plastic bags of pieces that are not sent to our grocery stores. Lobster, however was quite good, as were custom cooked omelets in the mornings. Guy's Burger Joint also puts out terrific hamburgers, so I found myself living on hamburgers and omelets. One evening after I was really tired of all this, I rejected everything except a little lettuce and a piece of broccoli. This and vomiting are excellent ways to lose weight and I lost four pounds on the cruise, the first time in 25 cruises I have not gained weight. Dining room service was not equal to that on other cruise lines. There is only one waiter to serve you; no bus boy. As a result, the traditional duties of a bus boy - empty plate clearing, coffee pouring, water refilling, condiment delivery, etc. were all neglected. The waiters are overworked. I am not being picky here. I would never go back to any restaurant with service like we had. It's not like we only go to hoity toity places. Among our places are Outback, barbeque joints, On The Border and no name Mexican restaurants, neighborhood home cooking places, etc. All have better service. FOOD POISONING: The third night, I awoke sick at 3:45 and vomited. I did that three more times by 5:00 am. Once I was empty I felt perfectly fine, strong evidence of unsafe food. SANITATION: Unlike the other cruise lines I have been on in the last several years, Carnival paid no visible attention to guest clean hands. We never saw handrails being sprayed and wiped and there was never anyone who ensured that guests used the hand sanitizer at the entrances to gatherings. The result was about a 10% use rate. Other cruise lines have employees squirting the hands of everyone who enters. ENTERTAINMENT: The band in the atrium was terrific! All the rest were third rate. Never have I heard a professional singer who did not sing better than I. That is faint praise because people have moved away from the pew in front of me in church! Two different lounge singers on this ship could not carry a tune as well as I do. The theater entertainers tried to make up for their lack of talent with high volume. If you ignore my review and give Carnival your hard earned money, take ear plugs. BAGGAGE THEFT: Search Google for "carnival soft drinks in luggage." Read the policy on taking soft drinks on the ship in your luggage. I followed the stated policy carefully and packed 12 cans of diet tonic water, a potion I find eliminates my nocturnal leg cramps. Upon luggage delivery to our room after we departed the port, I found no soft drinks inside my bag, but rather a note that said they had removed my contraband and thrown it away! Despite my complaints, they never returned it, nor did they buy replacements at an enroute port. SHIP DECOR: The Freedom is the darkest ship inside I have ever been on. There is little lighting and what there is is darkly tinted. Paneling is plastic in a pattern of mixed fake wood grain and tiger skin, resulting in orange and black varied wavy lines. I was shocked to find out that this ship received a major refit three years ago. It looked so bad inside that MEN were making jokes about it! All was not bad. The crew did a good job of avoiding rocks, our cabin steward, Ron, was the best we've had in many years, our suite was spacious and had plentiful storage, there were ice cream machines everywhere and employees were uniformly polite. But a cruise is about the food and the ship and Carnival flunks on both counts. Read Less
Sail Date March 2017
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