They do not know the meaning of "All Inclusive" or customer friendly. Everytime your turn around they are trying to charge you for something. Whether it be the seafood shack or steak house , they are charging you for something, ... Read More
They do not know the meaning of "All Inclusive" or customer friendly. Everytime your turn around they are trying to charge you for something. Whether it be the seafood shack or steak house , they are charging you for something, not just the drinks. Don't waste your money on a cruise with Carnivale , they just want to get you on the ship to sell you as much stuff as humanly possible. And, not to mention the cut one of our ports off because of Hurican Dorian, they spend that day trying to sell you more crap u don't need. Their customer service is crap. You tell them your issue and they repeat explanations, not helpful answers but robotic explanations. I was ready to go home the second day. Here's a idea Carnival, if you are going to cut someone's port for any reason, give them the option to either go or reschedule for another day. Oppps, but that may make you loose money and we know that your only concern. Not happy with my shortened trip. Do better Carnival, and stop nickel and diming your customers!!! Read Less
My wife and I just returned from the 5-day Elation cruise from Port Canaveral to Grand Turk and the Dominican Republic. We had a blast and would highly recommend this cruise. However. . . if you are expecting a luxury cruise, you will be ... Read More
My wife and I just returned from the 5-day Elation cruise from Port Canaveral to Grand Turk and the Dominican Republic. We had a blast and would highly recommend this cruise. However. . . if you are expecting a luxury cruise, you will be disappointed. This is an older vessel, and much smaller than other ships we've been aboard. The buffet selection is limited and the pool is small. But it's like $450 to ride on the ocean, visit sunny Caribbean islands, and partake in all kinds of fun activities. Reading some of the reviews reminds me of the Louis CK bit where customers are complaining about wi-fi problems on an airplane. ("Oh really, what happened next, did you fly through the air incredibly, like a bird? Did you partake in the miracle of human flight").
The port at GT is just like all Carnival ports - a bunch of tourist trap shops and overpriced food. My wife and I did the snorkel excursion which was a good time. If you don't want to hang around on the ship, the beach in GT, (right next to the port) is amazing. Clearest water you can imagine. We also took a cab ($10) to Cockburn Town to check out the local scene. I do NOT recommend this and I would never do it again. Not a lot to see and frankly a bit scary.
We ported in Puerto Plata. The port there is the same old same old. The beaches are a bit further away. My wife and did the monkey excursion and it was phenomenal. A lot of folks rented ATV's or did the cable car or zip lines.
All in all the service was good, the embarkation was easy (expect delays disembarking), and the entertainment offered was fun. I've been on better cruises, but you get a bang for your buck here and if you keep that positive attitude you will be satisfied. Read Less
We have cruises on Norwegian and Royal Caribbean several times and thought we would try Carnival this trip.
What a mistake, the food was terrible. Very poor quality and very few selections. The Guys Burgers was the best place to eat on ... Read More
We have cruises on Norwegian and Royal Caribbean several times and thought we would try Carnival this trip.
What a mistake, the food was terrible. Very poor quality and very few selections. The Guys Burgers was the best place to eat on the ship. The Blue Iguana was second but neither serve dinner so your stuck with the Lido Buffet or the Dining room which serve basically the same quality food.
The staff were not very friendly and just par in my book. No going above and beyond on this cruise.
My biggest issue was with the Hygiene on the ship. On both Norwegian and Royal you are greeted at the entrance to the buffet by the “ Happy Happy Washy Washy Staff” giving everyone a dose of sanitizer before hitting the buffet. On this ship there are a few hand sanitizer dispensers and several of the ones I attempted to use were empty.
Dishes on the buffet were dirty, and many guests return with their used plates and cups to refill.
Our cabin, an oceanview, was unimpressive. Linen was dated, as was the overall appearance of the room.
We were impressed with the embarking and disembarking process. It was smooth and timely.
We will not be cruising on Carnival Again. Royal Caribbean out of Galveston is a much better experience. Read Less
Let me start by saying I have spent the last 20 years sticking up for Carnival. I would tell people I was going on a carnival Cruise for vacation and they would try to take a collection so I could buy up to RCCL. I figured it was fun and ... Read More
Let me start by saying I have spent the last 20 years sticking up for Carnival. I would tell people I was going on a carnival Cruise for vacation and they would try to take a collection so I could buy up to RCCL. I figured it was fun and had great service, so I could live with the food being mediocre and the bed being basic......and then I had a much different experience. 18 friends on a Carnival 5 day at my recommendation. Mostly first timers. It started with the confiscation of our 8" fan which my wife needs to sleep. After 2 hours of standing in line at guest services and losing my temper, they retrieved the fan that they said couldn't be retrieved. You may think this is an odd carryon but at least 8 other people were standing n line for the same thing. You see, it isn't listed as a restricted item and I have taken the same fan on several other Carnival Cruises. My room steward stopped by while we were unpacking to set up a time for his one visit per day. They leave 1 towel per person, so if you shower more than once you are using a damp towel. On to the dining room where the waiter told me if I brought an open bottle of wine 1/3 of the way full, he was going to charge me a corkage fee......I poured it into a water glass and proceeded. The menu has changed as well and the items we used to look forward to are now an upcharge. Guys Burgers was good, the Taco place was good and the Pizza place was good but it always had a long line late at night. If you have a soda card, expect to wait until alcohol drinkers are served before you get yours. I actually was delivered a second beer before the waiter brought my wife's Diet Coke. The activities crew was good, Donkey the Activities Director was quite entertaining. Both Comedians were good and the port of Galveston did a nice job with crowd control. One more tip, luggage tags are no longer dropped at your room, if you want to check your luggage, you have to go to guest services to get tags Most of our group decided to self carry in order to get off the ship sooner. We were in group 18 for the checked luggage and beat them by 20 minutes..... Read Less
I have been on 3 Carnival Cruises and my wife has been on nearly 10 of them and this was by far the worst experience I have ever had on a cruise. First, I realize that we cannot control the weather but as another person included in their ... Read More
I have been on 3 Carnival Cruises and my wife has been on nearly 10 of them and this was by far the worst experience I have ever had on a cruise. First, I realize that we cannot control the weather but as another person included in their review, our itinerary remained unchanged until late Sunday evening when we were informed we would be going to Key West instead of Princess Kay. No big deal, but then we spent the rest of the cruise on the damn boat. No other ports that we could go to so we spent 4 1/2 days at sea of a five day cruise. Secondly, I will echo another reviewer in stating that the Captain continuously placed us at risk by getting too close to the hurricane. Although the status of our location said we were safely away from the hurricane, there were more than two instances in which the ship was sailed into the green area of the hurricane. On Tuesday morning at 2:00, the ship was rocking so bad from the waves that it literally caused my wife and I to roll in the bed. It kept us up all night, not to mention the kids that were in the room next to us. Sounded like construction going on all night long. Went to guest services, they apologized and said if it continued to let them know. Well guess what, it continued. We called guest services and were placed on hold waiting for someone to answer. And this was at 1:00 in the morning. Still nothing done. There was a strong sewage smell that stayed the entire cruise. We could smell it in our bathroom, down the hallway, on the Lido deck, practically everywhere. The explanation we received was that it was "Sea Water". Sorry, but the only place it smelled like that was actually on the boat. So back to the rough waters of travel. On Wednesday (last day at sea), the waters were so rough that dinnerware was sliding on the tables, deck chairs were sliding on the decks, and chips fell over in the casino at the table I was at. But we were continuously reassured that all was safe. Each day, the Cruise Director and Captain held a Q&A session regarding the status of the cruise and the hurricane. Once we were informed that we would not be going to any other ports after Key West, we were told they were going to add a lot of entertainment on the ship to make up for the missed time from our destinations. If you consider adding trivia games and back/arthritis seminars as added entertainment, then you have different expectations of what entertainment is than I do. One of my biggest complaints of all is the fact that while we were at sea, they never made an announcement or sent a letter to our stateroom to inform us that they provided all the passengers free WiFi so that we could contact our families to let them know we were alright. We found that out from other guests who were at our dining table. Piling on with some of the other reviews on here, we arrived to Port Canaveral and was sent on a charter bus for two hours to the Jacksonville Port after being told multiple times that they were going to extend the cruise until the Port was open. In conclusion, I called Carnival Customer Service today and inquired what they were going to do to satisfy our complaint. I was informed that when we booked, we signed a disclosure that stated Carnival reserves the right to alter the cruise itinerary at their discretion and would not be offering any reimbursement of credit for this cruise. Ultimately, Carnival said screw all of the unhappy guests with the decisions that they made and we are going to keep your money for a cruise that did not reach one destination on the itinerary (Key West was not on the original itinerary), offered nothing more than an apology for the inconvenience, and couldn't care less about the members who have CHOSEN their cruise line. We were planning on taking a family cruise for our family's 10 year anniversary next year but you can rest assured it won't be with Carnival Cruise. Their Customer Service can now be ranked up there with AT&T and Comcast. Read Less
Embarkation was really easy with plenty of shire staff to answer questions, we didn’t have to wait long for even though we had arrived about an hour early.
We chose an inside cabin as we knew we wouldn’t be in it for that long. Our ... Read More
Embarkation was really easy with plenty of shire staff to answer questions, we didn’t have to wait long for even though we had arrived about an hour early.
We chose an inside cabin as we knew we wouldn’t be in it for that long. Our Stateroom Stewart was lovely and our cabin was always kept extremely clean and well maintained, love the different towel animals left everyday.
We did three organise excursions:
The Secret River - very interesting and informative excursion deep under the caves in Cozumel, lovely clear, cool water and an amazing memory. Laughed a lot.
Maya Ruins - Belize, quite a long bus drive on potholed roads. However the river cruise on a speed boat and then the walk to the ruins, again very informative guide who knew her history. I was amazed that e were allowed on climb up to the top - awesome view.
Routan - we took a taxi/boat to Little French Key, an amazing small island that is also a rescue centre. This felt like paradise and it wasn’t very busy with lots to do.
Mayan Coast - last Knute decision to go and swim with the dolphins, I was a bit apprehensive about this as I thought they might there as performers for us tourists but after enquiring they really do look after their animals with care. This was a Greta experience and so glad we did it in the end.
We generally only ate breakfast and diner and I cannot complain about any of the meals and our server was extremely helpful. We only ate at the Lido area a couple of times and again nothing wrong with any of the choices we made. We had diner at the 555 Steakhouse one night and this was lovely, although the steak in the main dining area was just as good, it was much more personal and luxurious in the atmosphere.
The entertainment was outstanding and the main playlist production theatre shows were amazing, I understand that due to the stage manager having an accident that two of the main production shows had to be changed to concert shows but rather than cancelling the cast put on a last minute show for us - well done guys.
I loved the fact that there was live music at different parts of the ship and they didn’t overwhelm each other, from the country singers, trio of violinists, the High Seas group, piano man, comedy club...I loved it all. Read Less
We choose to get away for a week and to see Mahogany Bay, Honduras, Belize and Cozumel, Mexico. The service on our cabin is excellent Darang provided us with everything we needed, clean our cabin and replenishes us with fresh towels ... Read More
We choose to get away for a week and to see Mahogany Bay, Honduras, Belize and Cozumel, Mexico. The service on our cabin is excellent Darang provided us with everything we needed, clean our cabin and replenishes us with fresh towels everyday. Our Dinning room experience was also magnificent we were served at the Reflection Dinningroom of 3 excellent waiters Wibiyantha, Surya and Joel. Who make sure that our dining experience is a marvelous one and an experience we will never forget. Our friend's birthday and they went and over in greeting her a happy birthday. At the Lido deck Raxel, Manilyn, Joel, Zandra, Carlos, and Levender are excellent in helping us out, clearing and serving us with good food. My friend forgot her cellphone and Levender found her phone and my friend was able to get her phone back. Hows that for honesty. The friendly Raxel was very helpful in providing us future cruise with Carnival. She demonstrated her friendly and willing to serve the customer in the Lido deck and cheering and playing with the kids. The Cruise Director Kyndall Fire is funny and entertained us in the show, and in Bingo. Myra and Cattleya t the Pixel assisted us in our pictures and tolerated our changeable mind and was very patient with us even we went back and fort with the pictures. We end up satisfied with our pictures which we end up getting 40 pictures plus our canvasses. Cloud 9 spa was excellent Tiffany gave me a good service with my Ionithermage. I feel fresh and with more energy and was able to do the gym. Excellent crew We will surely cruise with Carnival Vista again. Read Less
We traveled to Cozumel/ Progreso and it was fabulous. From the first time you stepped onto the ship you had a friendly welcome from the staff to the last day of the cruise. We flew into New Orleans and took the shuttle to the boat which ... Read More
We traveled to Cozumel/ Progreso and it was fabulous. From the first time you stepped onto the ship you had a friendly welcome from the staff to the last day of the cruise. We flew into New Orleans and took the shuttle to the boat which was so convenient. Highly recommend to do this way. Since we shuttled we were able to board the ship right away and did not have to stand in the line. This process made boarding the ship go very quick and easy. Since the cabins would not be ready until 1:30pm we enjoyed out lunch on the Lido deck with plenty of options. Our luggage arrived at out door within plenty of time to unpack then go and explore the ship. The ship was very clean every day and our housekeeping staff were great. This is my 3rd cruise and we decided to get a porthole and was on the second floor. It was amazing to look out the porthole and see the sea right below you and be able to watch sunsets/sunrise.
The cruise director KEVIN and his assistant GEORGA was AMAZING.. Kevin was so energetic and got the party going all the time. His enthusiastic nature was outstanding and you could tell he so enjoyed his job. He always got the people involved in all activities. We went to the nightly shows that were fabulous!
We were able to do early dining at 6pm which was perfect to be able to do excursions, return get showered, eat then enjoy the evening shows.
Our waiters at our table REGIE, JULIUS and I GEDE EDWIN were OUTSTANDING!
They learned out names and drinks by the second night- AMAZING gentlemen!! Read Less
This was my second time on paradise!! last sailed in september of 2018!! This was just as awesome as the first time!! the entertainment was absolutely amazing!! the play list players were awesome!! epic rock was beyond entertaining!!! ... Read More
This was my second time on paradise!! last sailed in september of 2018!! This was just as awesome as the first time!! the entertainment was absolutely amazing!! the play list players were awesome!! epic rock was beyond entertaining!!! Carnival goes above and beyond to make their guests feel welcomed and appreciated!! every crew member always acknowledges each and every passenger. because parasites is a smaller ship, each guests gets extra special attention. i have done one ncl cruise. it was a very old -mature cruise. never will make that mistake ever again. carnival offers a well balanced cruise of relaxation to first class entertainment!! the staff at the tampa port are a great group!! as always the food was very delicious!! carnival let's their employees take of the guests without micro managing them. the entertainment throughout the ship was was first class as well!! now it's time to book my next carnival cruise!! Read Less
We got this cruise 2 days before it left and got the last room on the ship. We got #7335 which is listed as a handicap room and it is. The doors are on the side and both doors are 36" wide and the bathroom is very large. I didn't ... Read More
We got this cruise 2 days before it left and got the last room on the ship. We got #7335 which is listed as a handicap room and it is. The doors are on the side and both doors are 36" wide and the bathroom is very large. I didn't bring my mobility scooter because we were not sure the size of the room doors. There was enough room inside to put the scooter and access to a charging port. The crew is very helpful but I do not believe there are enough on the boat. It was like finding a salesperson in Lowes. We had many guests that were very rude and loud in the halls at all hours and no one helped. The battery in our door lock failed and it took 25 minutes to get someone there to replace it. Guy's Burger Bar is a new addition and they were very good burgers and fries. The pizza was not real tasty. The dining room food was good but in very small portions. We had 5 small shrimp in our appetizer the first two nights, and the last night we had larger shrimp, but only 3. The day in Bahamas was not great. Rain, the port walkways did not drain and were flooded, the tour bus was really small and cramped for me. The day at the private island was washed out by noon because of a major rain storm and everyone got soaked coming back to the ship. We enjoyed ourselves because we do not rely on any else entertaining us. We did our thing and the trip overall was good. Read Less
Some friends were going so we went on this cruise. Our trip to the West Caribbean was cut short when hurricane Dorian first formed. They informed us we were not going to Cozumel and heading back to Tampa. The only thing they did to help us ... Read More
Some friends were going so we went on this cruise. Our trip to the West Caribbean was cut short when hurricane Dorian first formed. They informed us we were not going to Cozumel and heading back to Tampa. The only thing they did to help us make arrangements for when we got back early was make us pay for internet. So far the only thing they have refunded me is about $50 for gratuity charges. They wouldn't tell us how much or when we would be getting any more money refunded. The entertainment was very marginal in a tiny room where are there was basically standing-room-only most of the time, the waterslide didn't work and they nickel and dimes you for every little thing. The cabin was okay and I enjoy the little towel animals. The food was good and the employees were helpful and pleasant. The officers were arrogant and unhelpful after they told us they were cutting the trip short. Read Less
We booked a couple months in advanced but were still able to get a balcony room. The room was still very tiny. We were on the 5th floor and out floor smelled moldy. There were holes in our curtains and the deck was very dirty. Our room was ... Read More
We booked a couple months in advanced but were still able to get a balcony room. The room was still very tiny. We were on the 5th floor and out floor smelled moldy. There were holes in our curtains and the deck was very dirty. Our room was M245. The cruise director deon was great. There were alot of activities. The food at dinner was great. The breakfast buffet was poor. Half Moon Cay, was a joke! I could of stayed on the ship and had a better day. There is literally nothing on the island. Hopefully carnival does some updates in the future. They were doing maintenance on the ship the whole time of the cruise which was VERY LOUD and unpleasant. The ship gave us an onboard credit for the spa but didn't do us any good being that we dont go to the spa. I would never cruise on sensation again! Most likely will never cruise with carnival again Read Less
I have been on 7 carnival cruises and I have enjoying every single one of them. This cruise was very dirty, the boat was very old, and there was rust everywhere. The bartenders at every single bar I'm not exaggerating were so rude ... Read More
I have been on 7 carnival cruises and I have enjoying every single one of them. This cruise was very dirty, the boat was very old, and there was rust everywhere. The bartenders at every single bar I'm not exaggerating were so rude gave you an attitude every single time you order to drink I overheard one of them telling another bartender the good thing about this cruise is it's almost over. Our Room Stewart took our towels out of our Room and never brought them back we were quested new ones never got them twice I asked for them.. My boyfriend ordered a drink at the alchemy bar 1 of the bartenders accidentally hit a drink in the glass shattered and the drink spilled all over me and my boyfriend and she gave us an attitude about it he apologized even though it was her fault and she rolled her eyes I contacted get services and they only offered me a $50 on board Credit. We bought the Cheers program faster to the fun and our tickets and together we spent about 4000 $ on this cruise and we got the worst service I could have imagined we tipped over the gratuity and still got bad service we never saw anyone smile which is unlikely, like I said I have cruised with carnival pleanty of times before. I have video proof and images of the staff being so nasty and rude I will never cruise this ship again and tbh how the customer care lacked to take care of this I doubt I'll ever cruise carnival again. Read Less
• Room Steward service was actually very good. He asked us up front if wanted our rooms serviced once or twice per day. That was the first time I had ever been asked that question. With three people in our smallish balcony ... Read More
• Room Steward service was actually very good. He asked us up front if wanted our rooms serviced once or twice per day. That was the first time I had ever been asked that question. With three people in our smallish balcony room we requested twice a day. Both ice and towels were replenished every day.
• Bar service was also very good. We got the Cheers package, and certainly didn’t break even this time. Carnival has a decent cocktail menu that is worth exploring. The crowds on the ship sometimes made getting up to the bartenders a challenge. You just have to horn in and raise your voice a little. The Lobby Bar and Casino Bar stood out for us.
• Main Dining Room service and food quality were certainly decent to very good. I was a little disappointed that the traditional surf and turf on the more formal night has been completely replaced by the upcharge menu. This is a noticeable cut to us veteran cruisers. You can get a hanger steak and some sort of seafood any night on the menu, but it is not quite the same thing. Expected more from formal night menu.
• Both Embarkation and Debarkation were painless. Since we didn’t have a car, and we checked our bags with the stevedore downstairs, it almost seemed like a walk on and walk off situation. Using the express option, we showed our Passport, got in a cab, and left for the airport. Limiting luggage to a roller board and a personal bag helps tremendously.
• Scarlett’s Restaurant was as good as any premium dining experience I have had on Holland America or Royal Caribbean. Steaks were expertly prepared. Art for the Table desert has to be experienced to really fully grasp. Delicious and entertaining. Service was 5*. Sadly, the restaurant never seemed fully booked on the whole cruise.
• For the first time in 15 cruises, I actually had to use the Ship Hospital when I developed a case of pneumonia. The very kind female physician from South Africa could not have been better. Steroids, nebulizers, and antibiotics were ordered exactly as they would have been at home by a good family physician. She made a point to call and check on me after one very rough breathless night in a hot room.
• The ship was crowded. With 3,700+ passengers on board, the 800 people above typical double occupancy could be felt all over the ship. Lots of lines for just about everything including the elevators. Mid-ship pool was a mob scene that I totally avoided. Carnival just does not do as great a job as RCI at dispersing the crowds with activities of equal draw in different parts of the ship simultaneously.
• The Lido Buffet for breakfast was absolutely the same every day. On Day One, I was satisfied that it was the quality of a decent cafeteria. If you are going to eat here every day mix it up with the omelet station or eggs cooked to order. They are almost hidden along the side walls as you approach the buffet. This buffet pales in comparison to any one of Holland America’s. Sometime you just long for a pastry and a bowl of Muesli - not the strange pale sausage covered in onions, reconstituted eggs, and frozen hash brown patties. No problem finding corn flakes and fruit loops if that is more your speed.
• Some of our party were smokers, and this meant that we all spent a good deal of time in the smoking areas. Tucked away on an obscure portion of the starboard side of deck 10, Cocktail service was really very sparse in the largest smoking area, and a simple trip to the bathroom requires a trip to another deck. Though clean, public bathrooms seemed fairly scarce overall. Another more agreeable choice is a small area on deck 3 starboard exterior deck – at least it was convenient to the Lobby Bar. Non-smokers would have to go out of their way to be offended here. Lastly, 4-5 bar stools jammed into the casino end of the Dream Bar is the only interior choice for smokers. I guess this is good news overall for non-smokers, but don’t complain when smokers are five deep behind five bar stools in the casino.
• Though I did not think the ship was in bad shape at all, the overall design was not my favorite. Decks 3 and 4 present you with the “You can’t’ get there from here” dilemma if you dine in the Washington Dining Room. Back up to deck five to cross over. You will repeat this maneuver many times.
• The muster drill was a bit of a mob scene. Cruise Director, Kevin’s very acerbic voice booming over the loudspeakers did not help lower the temperament or the temperature. It certainly wasn’t a great introduction or welcome being jammed onto another obscure exterior deck on level four that I never saw again.
• Our room was way too WARM. Any sailing out of New Orleans in August will come with heat, but did not expect this in my stateroom. It was reported twice and we received four pre-printed cards that stated that our room met Carnival standards for temperature control. I witnessed one of these inspections. Indeed, the vent was 72 degrees. The only problem was that it did not blow sufficient air into the room. The two letters received from guest services stating that it was important that we call them immediately to make sure our issues with our room temperature were resolved - not helpful. These phone calls just resulted in two more pre-printed cards. It just pissed me off even more when I was told that fans were reserved for those with medical problems. Alas, out of the blue, they did provide a fan. It did help a great deal, but the room was still very hot for a person who is sitting on the side of the bed all night long with a full-blown case of pneumonia. Having never experienced this myself, I have a new respect for my patients who suffer for respiratory problems.
• Others reported that their room was a bit cold. Avoid the whole block of rooms that include stateroom 7396 back toward mid-ship if you don’t want a hot room. Many of our neighbors said the same thing. Too warm, but I am sure it meets Carnival’s standards for climate control.
Would I do it Again?
Nope. Not this time, and that is a first time ever saying that in 15 cruise reviews from RCI’s old Song of Norway to Cunard’s QM2. This ship did not meet my personal standards for comfort. There are many varieties of “Fun”, and I am not swearing off Carnival as a whole, but I am the entire crowded Conquest class of their ships. DONE! I will also stick to longer cruises outside of summer or any other holidays, as I am more compatible with that Journey’s crowd and I am not even a senior yet. There are things that really shined about this ship, but I am afraid that the bad and the ugly outweighed the good on this trip.
One last note. The Shore Excursion to Uxmal is worth every penny. This is a world class heritage site that would definitely use Carnival to tour. Progresso is a great stop if you don't go to Progresso. Too logistical to do on your own, but they do a great job for less money. Read Less
This ship was beautiful, decor, clean, several restaurant, all great. The staff, crew and service was top notch. Food was great everywhere we ate.
The elevator system on the other hand is nightmare. If you push the button like 10 ... Read More
This ship was beautiful, decor, clean, several restaurant, all great. The staff, crew and service was top notch. Food was great everywhere we ate.
The elevator system on the other hand is nightmare. If you push the button like 10 times it thinks there's more people so it comes quicker. But overall the engineer that designed that system needs a new job!
Our cabin was an ocean view and very comfortable.
The entertainment was great...and our cruise director Mike was awesome!
Go to the Quest...it's late night, but ton's of fun. If you are easily offended not a good choice, but if you like to have some adult fun...take advantage of this event.
Visit the wonderful IMAX Theater, they have a great selection of movies, a variety of show times and super nice theater. Also take advantage of the ships two floors of shops. I found several good deals with great choices. Read Less
The cruise in general was very smooth and awesome. sometimes at certain parts of the boat it would smell bad, but the rest was great. I’m only 13 so I really love entertainment and circle c was the most of it. The advisor Josh was ... Read More
The cruise in general was very smooth and awesome. sometimes at certain parts of the boat it would smell bad, but the rest was great. I’m only 13 so I really love entertainment and circle c was the most of it. The advisor Josh was amazing. He cared for everyone there, made conversations, and always made sure nobody was doing anything bad. I’m going to miss circle c only bc he was so great. In all the experience was memorable. Today was the last day and I am home but i really miss it already. I forgot to mention but the customer service was also awesome too. So as the Arcade which was a blast, bingo, and the pools as well. I know i’ve said this many times before but i really really really love this cruise and i recommend to use it. In all I had a awesome time and really hope to come visit again sometime. Read Less
This cruise was by far the most terrible as far as customer service. Dining room room experience was awful, had to wait 15mins for water, bread was very hard and food was not at all appetizing. Attitudes were displayed as if the wait staff ... Read More
This cruise was by far the most terrible as far as customer service. Dining room room experience was awful, had to wait 15mins for water, bread was very hard and food was not at all appetizing. Attitudes were displayed as if the wait staff was irritated. It was very stuffy, a.c. Was not working to full capacity. Bar staff in the club was awful, attitudes, very slow and unenthusiastic with the exception of Sean (China) Santosa (Indonesia)@ the red rum bar they were AWESOME!!!! Give them a raise!!!! The public facilities were at minimal use, the dryers were broken and washers half washed the clothes. Pool areas were congested, maybe consider an adult only pool area. Food selections were always the same in the buffet area. Debarkation was very very slow and not very organized. Not very pleased with this cruise. This was my 6th cruise, hope things get better. Read Less
We chose this cruise because we live in the Caribbean, and wanted an opportunity to explore other islands, and this was by far the most affordable option. We live in Barbados, and this particular cruise makes a round trip to and from the ... Read More
We chose this cruise because we live in the Caribbean, and wanted an opportunity to explore other islands, and this was by far the most affordable option. We live in Barbados, and this particular cruise makes a round trip to and from the island, eliminating the need for a flight. Getting on and off the ship was a painless experience, and both the Carnival staff and the customs and immigration officers who work at the port are pleasant, efficient and professional. Beware of San Juan though - the immigration process was a lengthy wait.
Being first time cruisers, we didn’t know what to expect, but it only took us a few hours to acclimatise to the new surroundings and get our sea legs. The Carnival staff were helpful, wearing “ask me” shirts for the entirety of the first day to ensure all the guests could ask their questions without feeling awkward approaching about staff members. The ship itself is on the smaller side, only made abundantly clear when we were docked next to another cruise liner, but this meant it was more manageable to navigate! The decor was a bit outdated, but the public areas were always clean and inviting. They have so many activities going on at the same time, and they make do with the space they have, so don’t be surprised when you’re walking in the hallway and have to make your way through a crowd of people listening to a band playing IN the walkway itself.
We selected a twin bed cabin with an ocean view and it was the perfect size for two people. The layout of the room maximized the space and it did not feel cramped at all. There was plenty of storage space and the bed was very comfortable; a welcome sight after a long day exploring. The windows were clean and with minimal sea salt on the outside, so we could take a picture of the sunrise or sunset or port of call through the window without seeing any little smears. (Perfect for when you’re feeling lazy and don’t want to leave your bed). The towel creations were cute and the steward assigned to us was awesome at making the room feel like a fresh new start every day. Before we even met him, he knew our names and throughout the cruise would make a point to greet us if we saw him out and about. Very friendly and pleasant.
ENTERTAINMENT and SHORE EXCURSIONS
Our cruise director on board the Fascination was Mel, who was a young lady with boundless energy - the definition of hype. She was part of the fun team, and did a great job at making sure all the entertainment was engaging and enjoyable. Every day, a “fun times” package is slipped under your door with the activities planned for the following day, and there is something for everyone. Art auctions. Bingo. Karaoke. Dance parties. Trivia. Casino. Comedy nights. Board games. And these are the planned events. There are many more things to do just by walking around the ship - giant chess, pool, spa, mini golf, water slides and even a small library if you want a quiet moment to read.
But as much as there is to do ON the ship, we booked this cruise to experience the islands, and there was something exciting on every island that we visited. So many options of shore excursions to appeal to people of all ages and particularities. You want to ATV across the island? Check. Take a bus tour? Check. Lie on a beach? Check. Swim with turtles or dolphins or rays? Check. Zip line? Check. Shop? You bet. We enjoyed all of our ports of call, and while it’s out of Carnival’s control, the guide really does make a huge difference re: the quality of the tour. The shore excursions are locally operated and the companies work with the cruise line, so while Carnival makes the connection for you, they don’t have control over the individual who takes you on the tour. It’s the luck of the draw who takes you out to visit the island, so cross your fingers for a good guide! Because we embarked in Barbados, the shore excursions did not show up on the carnival website when we booked, so do not be alarmed if this is the case for you. When you board, you can book on the ship, with low chance of the tours being filled. Also, because we boarded in Barbados, the carnival app did not work throughout our entire trip - “technical difficulties”. Hopefully they fix this soon.
There are several dining options included in the ticket price - both casual and slightly more upscale. The buffet, pizza, deli, burger and taco options (on the Lido deck) are all exactly what you would expect quality wise, so we were not disappointed. We enjoyed everything that we ate in the MDR for both breakfast and dinner. At dinner there is an option for “rare finds” for the more adventurous diner, and we had the opportunity to try some cuisine that we wouldn’t usually try (eg: frog legs). If you like sushi, Bonzai Express had some delicious options. You have to pay extra, $5-7.50US per roll, but it was worth it! We definitely gained our obligatory 5lbs over this trip!
One of things I enjoyed about this experience, was that on every employees’ name tag they listed the country where they were born. There are people from ALL over the world working on this ship - Philippines, Indonesia, South Africa, Mexico, England, the Caribbean, Australia, Myanmar, Columbia Serbia, and this list goes on. When you take this into account, you can be a bit more understanding when a staff member speaks to you in absolute earnest, but in broken English. I myself can speak only one language, and I think it’s awesome that they are expanding their horizons and learning a new language while they work! I would not be able to do it! Everyone on board was either cordial, pleasant, friendly, or outgoing. I received no bad service at all.
Because we did not plan to spend the entire day on board, we did not buy a Cheers drink package, opting to just buy a drink here or there throughout the evening. If you have no intention of drinking alcohol while on this ship, be aware that the staff who work as roving bartenders are like Liam Nesson. They will find you, and do whatever they can to encourage you to have a few drinks. If you ARE looking to drink and have a good time, you will be well taken care of.
In essence, we were looking for a hotel that could move us around the Caribbean while we explored new islands, feed us along the way, and give us some entertainment options during the afternoon/evenings while we were on board. That is exactly what we got. 7 days was the perfect amount of time to spend on board, as towards the end we were starting to feel burnt out (as we went on excursions every day). We loved this cruise so much that we are looking to book our next one to visit more places. We had a lovely vacation and we hope you do too! Read Less
This was mine and my friends second cruise on Carnival Sunshine. We first sailed with Sunshine in May 2017.
Last month, we went on Sunshine to celebrate my goddaughters 13th birthday. We are extremely disappointed with just about every ... Read More
This was mine and my friends second cruise on Carnival Sunshine. We first sailed with Sunshine in May 2017.
Last month, we went on Sunshine to celebrate my goddaughters 13th birthday. We are extremely disappointed with just about every aspect of the cruise. I wanted to give it a second chance, especially with Charleston, SC port being it’s new home and also where I live.
However, we found the entertainment lacking. Understandably, mother nature cannot be controlled however it would be nice if activities that were planned for outside could have been moved indoors in order to continue to keep guests entertained, as that is part of what they are paying for. The bars and restaurants are understaffed. There were several times where we had to wait for over 20 minutes to simply receive the drink we had ordered. We had purchased the drink package but ended up feeling like it was not worth the money we paid due to the extreme wait times at the bar.
The staff in the dining room was not exceptionally friendly, especially compared to previous cruises we have been on. We were often the last to get served as well as the last table to leave due to inattention and lack of service.
Another example of our frustration during our cruise occurred when we were ordering photo reprints. We were given a set time by the staff to pick them up. When I went to do so, I gave the gentleman working my two receipts and was handed an envelope. It wasn’t until after the cruise when I got home that I noticed that he did not give us one of our orders. To say how disappointing and frustrating this was is an understatement.
When contacting Carnival customer service, we made them aware of this situation with the photos. They advised me that they hold paid items for 30 days and would put in a work order but I would have to pay the $20 for postage. First off, it does not cost $20 to mail 2 photos. Second, why should I spend any more of my own money when it was your mistake to begin with and I have already paid for what is rightfully mine? This is absurd.
The children’s camp is also lacking, especially for kids 12-14. My goddaughter was bored and not entertained and would not stay for the camp for any length of time. When we cruised on Carnival Ecstasy we couldn’t pull her away from camp! Perhaps Sunshine should take notes from Ecstasy and other cruise ships who offer far more for your money when it comes to entertainment, customer service, and overall experience.
The one positive interaction we had was with our room steward who was truly amazing, named Jaypee. He always spoke to us by our names, asked if we needed anything and was willing to answer any question we had. He went above and beyond to bring us tape to decorate our room for the birthday celebration as well as many other examples of doing what he could to ensure the best vacation possible for us. He deserves to be acknowledged for his outstanding customer service. Other than Jaypee, we are extremely disappointed with the outcome of our experience of our time on Carnival Sunshine.
What could you do to make this experience better? Send me the pictures I bought free of any type of shipping charge, and issue a refund for the drink package of our expensive or something else to compensate for the lack of service received. We would be open to cruising with Carnival again but it most definitely will not be on Sunshine . Read Less
The Carnival Glory is a grand ship that is pleasing to the the eye. Every detail of this ship has been carifully and magically created by the designers. The staff was friendly and informative about the activities that were happening aboard ... Read More
The Carnival Glory is a grand ship that is pleasing to the the eye. Every detail of this ship has been carifully and magically created by the designers. The staff was friendly and informative about the activities that were happening aboard the Carnival Glory. The cleaning team under Aurelio care did a fantastic job of keeping the rooms clean and I enjoyed that they folded the towels into animal shapes. The food aboard was creative and pleasing to taste. The cooking staff and the servers were always ready to make your dinner special.The cruise director kept the spirt alive making every day grand.The islands were beautiful but my favorite was Belize. I saw temples that had been constructed along time ago that had held the test of time. The wild life was vast , Monkies swinging from the tree tops , a real adventure. Good job Carnival looking forward to setting sail again. Read Less
I am a former cancer patient. I entered remission just a few months ago and had my leg amputated. This was my first cruise. I want to start off with the musicians. There was music for everybody’s taste. But I enjoyed ALL of them. Luisa, ... Read More
I am a former cancer patient. I entered remission just a few months ago and had my leg amputated. This was my first cruise. I want to start off with the musicians. There was music for everybody’s taste. But I enjoyed ALL of them. Luisa, Juliana and Juan in the Accidental String Trio were just...the only word to describe it was beautiful. Neil was singing and Jammin’ the reggae hits on the steel drums. And Rob was rocking it on the guitar. DJ JD with the hits. The Brassaholics with the amazing Maroon 5 medley. And the Latin Band covering latin hits. Emma, Layla and Francois brought so much energy throughout the whole ship. Vargus Mason with the jokes! T.A. Williams at the Piano Bar. Diana and other bartenders tending the bar at the Lobby very well, including the bartenders on Lido who also bring their energy to the ship. I tipped what I could. Next I want to say how much I really appreciate how kind, thoughtful, and caring the staff was. They always offered help. I don’t usually accept help but I made some exceptions. I also made some friends on the cruise. The whole experience is one to remember. They always had smiles on their faces, and always greeted as we cross paths. And as you’re reading this to all of the staff, I just want to thank all of you from the bottom of my heart. I hope I get to meet you all again. Cheers
"Let your smile change the world, don't let the world change your smile..." - unknown
"My cup is full to the brim, I could go on and on, the full has never been told" - Buju Banton
Side Note: Im looking for a job also (firstname.lastname@example.org) all photos are unedited Read Less
This was a 3 day cruise that departed Thursday and returned Sunday. This is my 3rd cruise. The first two were on Celebrity ships in the Caribbean. This cruise did not match up anywhere near the same quality as my first two cruises. The ... Read More
This was a 3 day cruise that departed Thursday and returned Sunday. This is my 3rd cruise. The first two were on Celebrity ships in the Caribbean. This cruise did not match up anywhere near the same quality as my first two cruises. The food quality was fair. The quality was somewhere between fast food and a Denny's or IHop. There was only pizza and ice cream available in the mid afternoon and late evenings. The entertainment was good though and always on time. The ship was smaller, the rooms were smaller and it was crowded. The passengers were about 40% families with minors, 50% adults between ages of 30 and 50 and the rest were seniors. I don't think I would do this cruise again. I was spoiled on my other cruises which had some of the best food I ever ate. I paid $1,470 for an interior room for 4 people. On line app to text was $5 per person, The after cruise mandatory tip was $42 per person. Drinks were $7.62 for a beer and about $10 for a mixed drink ( tips and tax included ). Read Less
We just got back from a 4 day Bermuda on the Sunrise. We chose this cruise because of the length as we did not have the time to book the 8 day to the Caribbean. Regardless, we had so much fun. The ship is in great condition and I thought ... Read More
We just got back from a 4 day Bermuda on the Sunrise. We chose this cruise because of the length as we did not have the time to book the 8 day to the Caribbean. Regardless, we had so much fun. The ship is in great condition and I thought they did a great job with the refurbishment. You are able to tell that the ship is older, however the cabins and guest areas have been quite modernized and are definitely a big step up from the older carnival ships.
Our cruise director Chris (the Flying Scotsman) was fantastic! is is always full of energy and he seems to make an appearance at every event around the ship. The fun squad and DJ were good. But we wish they had a few more deck parties as those are usually our favorite on Carnival.
We enjoyed our cabins very much as well. We had the interior with walkway views on deck 7 at the front of the ship. It was great having a full size window just like an Oceanview cabin.
both embarkation and disembarkation were very easy. During embarkation it was only about 20 minutes from curbside to on the ship. during disembarkation we waited in a short line in the atrium to get off and had very minimal lines at customs.
Another reason we chose this ship was for all of the dining options. We are big fans of the new restaurants added such as guys burger joint, the blue iguana cantina, and the pig and anchor smokehouse which was delicious. The service in the dining room was great, we had your time dining and we were always seated in the Sunshine restaurant at the aft of the ship.
In Bermuda we decided to take a taxi to Horseshoe bay beach, as we heard it was a great beach. The ride cost $7 per person and was about 15 minutes away. The beach was absolutely beautiful. The front gets crowded, but the back and side of the beach have lots of coves that are much more secluded and great for spending a day at the beach. But, definitely decide to return to the ship early as the line to get a taxi/ shuttle back to the ship was extremely long and people were scrambling to get back to the ship.
Overall this was a great getaway cruise, we would definitely go on this ship and route again! Read Less
DO NOT BOOK THIS CRUISE! We had a family reunion / birthday party on the ship. The ship/cruise line was picked by someone in the family who cruises often and promoted the trip as a "great deal" . Although I was happy that ... Read More
DO NOT BOOK THIS CRUISE! We had a family reunion / birthday party on the ship. The ship/cruise line was picked by someone in the family who cruises often and promoted the trip as a "great deal" . Although I was happy that someone else planned the trip, this is the last trip that family member will ever plan for us...#sensationFail. There was "NOTHING GREAT" about this cruise, and Carnival nickels and dimes you for everything, so once you add it all up - it was also "NOT A DEAL". There are many better options than this for a great trip.
Food: Horrible. If you are into greasy Guy Fierri hamburgers and fries, then you'll be very happy... because that's about the only thing worth eating. Other than that, the entire cruise food choices are very very bad. There are no "restaurants" so your choices are buffets or dining room - both were gross. The crew members on the boat work their butt's off, so no disrespect to them, but sit down dinner service took on average of 3+ hours --- once food arrived, it was a joke. A "side" of broccoli = 1 piece of broccoli with two sprouts. A drink at dinner would take at least 45 minutes to arrive.
Entertainment: Horrible. There is almost nothing to do on this ship. You will be out of options on day-2.
Pool areas: Horrible. 2,000 people sharing an overgrown hot tub (the pool) and an actual hot tub. The slides -- hahahah -- they don't slide. The kids went down the slide and would get stuck half-way down because there's no water in the middle of slide.
Rooms: Good - actually a bright spot here... had a Junior Suite, beds were clean and comfortable, bathroom and shower was fine, balcony was fine. Clean.
Embarking/Disembarking - best part of cruise was getting on, then getting off the ship. Very well organized, fast and error free. Read Less
We were offered this cruise last minute because the Vista our of Galveston was canceled. We were offered cruise credit because of the cancellation, so we got a pretty good deal on our first cruise. The boarding process was really simple ... Read More
We were offered this cruise last minute because the Vista our of Galveston was canceled. We were offered cruise credit because of the cancellation, so we got a pretty good deal on our first cruise. The boarding process was really simple and we received our checked luggage in a timely manner. If I had it to do over again, I would not hang out on the Lido deck upon arriving like they suggested we do because the place was so packed that we had to stand along the wall to eat.
Overall, we enjoyed our time at each port, but we’ve decided that any future cruises will not include Belize because of the lack of activities they have to offer and the very poor culture that is right at the port...very sad to see and even a little scary in some places.
On board there was plenty to do to keep us entertained however we learned from experienced cruisers that the Miracle is the worst that Carnival has to offer. We didn’t have our children with us, but we did go and check out the kids department. I wasn’t overly impressed, but once again I honestly feel like the Miracle just wasn’t up to par like the other Carnival ships claim to be. There’s no outside movie theater or very many activities up top on this ship like the others either. One small mini golf and one water slide. I believe they had 2 pools for everyone and one extra pool for the 21 and over area. The comedy entertainment was just ok and the music shows every night felt like I was at a cheesy Branson, Missouri show. The main attraction of cruising in our opinion as we observed others was drinking and gambling so I guess if that’s your idea of fun definitely go on a cruise.
Our best moments were spent just relaxing on an upper deck watching the ocean and sunset and our favorite port was Cozumel. We also loved the fact that we could at any time go and eat on the Lido deck and order whatever we wanted from the dining hall. We found that the food offered on the Lido deck was actually better than the fancier dining hall so the last couple of days we didn’t even step foot in the dining hall except for breakfast because their breakfast was better there. We found that most everything on board in the shops was way overpriced. They seem to really push people to buy their jewelry (which I questioned to myself if it was even authentic or not). They push coupon books by claiming that you’ll receive all these really nice free gifts at each port, but in all reality the freebies are super cheap items made in China. Really what they are doing is getting you in their stores at port to try and sell you outrageously expensive jewelry that feels cheap to the touch. Don’t get suckered in! Don’t waste any of your cruise time sitting in on seminars only to receive a cheap free gift. Save your money to buy authentic souvenirs from each port or to put towards excursions.
Speaking of excursions...we noticed that most excursions you could find cheaper at port rather than buying through Carnival. But when buying through independent touring companies you’re risking being left behind if their van breaks down along the way or getting injured and carnival not being responsible. Carnival doesn’t honor their word either by giving you back 110% of your excursion fee if you find the same thing cheaper somewhere else. We encountered this at Chankanaab Park in Cozumel. That’s one excursion that we’d do differently when we return with the children. $38 per adult and I believe $33 per child for the snorkeling and buffet. We were quoted $40 for traveling expenses too. Mind you this doesn’t cover the unlimited alcohol, but when you aren’t a drinker why pay for it?
I really had no complaints until it came to the photo studio. Now because this was our first cruise I wasn’t familiar with the fact that the studio is totally separate from the many photo props they have available on the ship. The photo prop stands charge $21.99 per 8x10 which is a little high but doable for a nice photo. However, we were lured into the photo studio and not told the prices beforehand. The photographer did about a 10-15 min session of taking pics then told us to come back the next day to look them over. Here’s the part that really is quite disturbing to me...the photographer printed out all of the pictures on quality water proof type paper and put them into a good sized album for us. She explained to us about how this was “our love story”. The pictures were beautiful and I was so pleased with the quality. THEN, she proceeded to put a music video up on the big screen of “our love story photos”. It was so beautiful that we both cried as we watched it. Mind you, this lady had no clue of our background and what it really took for us to be together and then 10yrs later make our actual honeymoon trip. She didn’t know why we were so over the moon happy to see that video, but she left the room to allow us to finish watching it, then came back later to talk prices. I’m sure the look on my face said it all when I read prices from $1k to $3k! I believe for the photo album and music video was going to be the highest at right over 3k. I asked her if I could purchase one 8x10 of my favorite photo but she denied my request by saying they offer packages only. We walked out very sad knowing that the photo album would be destroyed. I explained to my husband that it wasn’t fair that they play on people’s emotions like that then drop a huge bombshell on them. I found it very cruel and even a bit weird that she would take the time to put the book and video together before we even committed to liking our photos. It’s a waste of their time and money. Even more disturbing was that maybe an hour later, the photographer called our room and expressed how she was sorry about the way our meeting went. It quote, “made her uncomfortable”. Well it would make me very uncomfortable too if I had to do her job day in and day out trying to rip people off and seeing couples like ourselves walk out empty handed knowing that all the photos are going to be destroyed the next day and that they wouldn’t even allow us to buy one photo or to come down on the price for the album. She tried to give us a better deal over the phone which wasn’t much better than the first so I asked my husband to go back and talk to her without me. I didn’t feel like getting upset again seeing the pictures. He said she tried the same play on emotions type tactic by turning the video on again. He asked her to turn it off, made her our final offer for the book which was of course denied and then he politely told her to be blessed and left. We decided that we could get the same type of photos taken at JCPenney for less than a fourth of their price. They’d rather totally destroy someone’s treasured memories than to price bargain with anyone. I told my husband that it was a shame to end such a beautiful vacation on a note like that. I was happy the entire time except for that encounter. It showed me Carnival’s true colors. They are all about the money and nothing else. And maybe this is how most cruise lines are, but I guess I won’t know unless I try out a different one.
My advice to first time cruisers is DO NOT get suckered into wasting your money on the ship. If you want a nice memorable photo, go to the photo props but do not step foot inside the separate photo studio. Spend your money ashore on a nice massage and authentic souvenirs while avoiding the many jewelry stores, don’t make eye contact with the jewelry store workers that are standing outside trying to lure you in. Just keep on walking and act like you are French or something by not responding to them. LOL! Price check all excursions before booking them through Carnival and choose wisely which ones would be safe to do through an outside tour guide or going directly to the site to view prices. Call ahead if need be. If you choose Carnival, my advice would be don’t choose the Miracle as we heard other experiences cruisers saying that the Miracle was a joke compared to others. Read Less