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41 Carnival Cruises for the Disabled Cruise Reviews

We use this cruise line when we take my mother inlaw on a yearly get away. In the past have had no major problems or issues. This cruise however was the Worst experience I have ever had in 20 years of cruises. I will never go back, ... Read More
We use this cruise line when we take my mother inlaw on a yearly get away. In the past have had no major problems or issues. This cruise however was the Worst experience I have ever had in 20 years of cruises. I will never go back, I'll stick with Princess or Royal Caribbean. The food on this cruise was awful, the buffet was tasteless, and they have no variety, same thing over and over, and just a few selections, no pineapple or watermelon until last day, Unripe (green) canteloupe, Desserts were tasteless, and all you could choose from was cake and hard cookies. Fine dining not much better, after screwing up our dinner time, we were informed we would have to check in every evening to fine us a table. Guys Burgers was the only thing worth eating, however they closed at 6pm. Not enough crew, and crew members had bad attitudes. On crew member in deck 12 was asked to get me a Coke, and he replied no it was not his job, instead he stood there with his finger up his butt looking over balcony and picking up trash ever now and then. Not enough help at bars 1 to 2 bartenders at busy bars on sea days. So many more complaints, I've just touched on a few. Like I said worst cruise in 20 years, but never again, they should sink the sunshine. Read Less
Sail Date November 2019
Special needs son request mocked by employee and corporate not making it right If you have a child with a disability do not cruise carnival. The ship itself was average, the same you will find on all cruise lines for its age/class. ... Read More
Special needs son request mocked by employee and corporate not making it right If you have a child with a disability do not cruise carnival. The ship itself was average, the same you will find on all cruise lines for its age/class. The splash pad is in a horrible location where it is super loud (ship engine,thrusters,smoke stacks)and windy. Most other cruise lines have the splash area on the main lido deck where it is not as loud and more accessible. The kids club would did not have an igloo slide like pictured and will combine all age groups when not a lot of kids were there, which is tough on a child with special needs. They would be in one room one time then the other the next and then not being allowed over at other times which for kids can be frustrating “why can’t I go over there and play the video games?” “Why can’t my sister be in my room now, she was yesterday?” Just be consistent, either keep them separated the whole cruise or keep them combined. Consistency is key. Other cruise lines offer the same/or better kids areas and accommodations for special needs kids specifically Royal and Norwegian. Food is average with cruise line industry, but if you have dietary needs consider another line. We put in our concerns when booking and then after paid in full checking to make sure my son would be accommodated. On the ship, they had no note of it and then took 4 days to be correct and multiple trips to maitre d, chef, & guest service. Other cruise lines it takes 1 meal and then everything is usually correct by the next one. Here is a specific incident where an employee did not take my child’s disability seriously & corporates response as well... On 9/30 I went to the unicorn cafe to get a straw for my disabled son, who can’t drink without one.(I had brought 2 reusable cups for him to use on the trip, but unfortunately one was lost and the other broke right before this incident) The employee told me they didn’t have one, but I could go to the Serenity Bar to get one. I went to the bar and asked for a straw. Another guest said “turtle killer” and laughed. The bar server laughed and called me a “murder”. I told my mom what happened and she immediately went to guest services. While talking to guest services she was overwhelmed and had to lay on the stairs. She text me and told me I had to come down there, because whenever she spoke about the incident her head hurt and felt like it would explode. I walked my mom over and talked to the bar manager who apologized for taking so long, but he was speaking with the server who said he did not say anything to me. He told the bar manager the guest called me that and he said nothing. I told him to check the tapes because you will see he said it to me after the guest. He said he would have a meeting with all the staff and make sure no one says anything to guests. My mom then bought medicine and laid in her room. I contacted guest care when we were in port and told them what happened and that my mom was not getting better and I felt unsafe on the ship. The lady apologized and asked if I and all my party had our passports and belongings and if we were ready to leave now. I said yes and she then said she just had to verify for protocol that I informed guest services on the ship and then she would refund our money and send us home from Hawaii. She put me on hold to verify with guest services, when she got back she said guest service on the ship had no record of the incident and said I did not come down so unfortunately she could not help me until I went to the ship. If they do not resolve it I could then contact them once I was off the ship to help, which I assumed would honor the refund. On 10/11 I went to guest services to get a copy of incident-in case when I called they said there was no record like on 10/6 and was told they could not share it with me. I asked to see a security officer and was denied saying my safety was not a concern. I told them I had to return my “serenity pool towel” to guest services because I did not feel safe going in that area or any area that employee could be. I was then told that the employee was reprimanded and only told me to “save planet earth” when I said that was incorrect and sounds nothing like “murder” they changed it to “save Mother Earth”. I then felt like they were trying to cover up the issue instead of taking responsibility and insisted on seeing security who took a full statement, but would not allow my mother who had medical issues from the incident to give a statement. The officer told me he would investigate. I was then contacted and the officer said the bar manager told him it was carnival policy to tell all guests who request a straw to “save the environment” I asked why this was not mentioned 11days earlier and why the server lied saying he said nothing when initially asked. I also said it sounds nothing like “murder” so then after talking with the manager again I was told I just didn’t understand the servers accent. Then the manager tried to convince security by saying "save Mother Earth" as fast as he could to show it sounded similar, but it did not and I stated this was insulting and not what the server said. Also, no other servers the entire cruise mentioned “saving the environment or planet or Mother Earth” I also said that telling me that would be inappropriate since it is for my disabled son who can’t drink without a straw, but the server crossed the line and made me feel unsafe by calling me a “murder”. The servers put straws without any request into alcoholic drinks continuously without mentioning the environment. When I got home I contacted customer care again. I shared the information and was told by Ingrid that I misunderstood the employee and they would give me $50 credit to a future cruise. I said I don’t feel safe especially since everyone is covering up for the employee and that $50 didn’t even cover the cups I had to buy in port because I felt unsafe asking for straws and guest service on the ship lied to her colleague. My mom then contacted Sergio and was told it would go under manager review and we would be contacted. Three weeks later I called again since no one contacted us. I spoke to Ariadne who first said my booking was cancelled and then found it. She insisted I misunderstood and that the case was closed. She also denied my request to speak to a supervisor and said I could contact BBB or whoever else I felt since they never give refunds. I contacted BBB and corporate insisted I misunderstood the server, even though the employee's story changed and was documented in my statement to security that they said one thing and changed to another and the bar manager admitted this in front of the security officer. I pleaded with corporate to just view the videos and deal accordingly with its employees so this would not happen to anyone else, but they maintain that I misunderstood. The video would show the server laughing at me and if someone could read lips he stated one word “murder” in no scenario is that appropriate wether for myself or my disabled child-either would telling me to save the Earth especially after acknowledging another guest just called me a “turtle killer” why an employee would laugh and say anything is beyond comprehension, but for a company to cover it up is unimaginable. I have cruised carnival in the past and recommended them over Norwegian, Royal, Holland, Princess, and Disney, but not anymore. I do not feel safe and at the end of the day no one deserves to be treated like that with or without a disability. Please consider carefully on your next cruise to choose a company with integrity and find the truth not just what suits there bottom dollar. Read Less
Sail Date September 2019
Have travelled with carnival in the past and it has been generally good and the dates of this trip worked for me. Let me say quickly that the ship was not up to the usual standard. Food not as varied as previous cruises and the ship ... Read More
Have travelled with carnival in the past and it has been generally good and the dates of this trip worked for me. Let me say quickly that the ship was not up to the usual standard. Food not as varied as previous cruises and the ship looked wore and tired. However the main reason for writing was the fight that broke out in the Tiffany dining room on the 4th night. After a small period of rasied voices one person raised a chair above his head and smashed it into another person's head. This wasn't the end of it. The same person was going to hit the person again had he not been stopped by other guests. Security was called. And it took them some time to arrive at the scene by which time the culprit had left the scene. I did speak to security as i was a witnes to the crime and they showed no interest in me giving a statement and description of the assailant. Therefore for me as a guest, sercurity, passenger safety, and the risk this posses to vunerable peoples safty (a child was in the area and several disabled perople were in the area) leaves me with great concern about carnival attitude to the crimes committed on board. The passenger was taken to the hospital part of the ship and there didnt appear to be any police presence whe we arrived back at dock at the end of the cruise. With that being said i will never book with carnival again and advise others not to do it. I await carnivals response to this. If there is one. Also on a final note about security, let me not dwell to much on the issue with marijuana being smoked on board. Especially previlant on deck 11 the family area. After explicitly being told not to, what was sechrity doing about this. Again await carnivals response to this. Read Less
Sail Date September 2019
This wasn’t our first cruise experience, but will for sure become the last on Carnival Imagination. The stinkiest ship ever. The nauseating blend of urine, bleach, old furniture, filthy carpets was so horrendous that I had to hold my ... Read More
This wasn’t our first cruise experience, but will for sure become the last on Carnival Imagination. The stinkiest ship ever. The nauseating blend of urine, bleach, old furniture, filthy carpets was so horrendous that I had to hold my breath when we first stepped on board. I should have left right then. We stayed on deck 7, right by the guest services. The room and bathroom were so stinky that I poured half a bottle of my perfume just to tolerate it. The filth and dirt are everywhere. The dirty baseboards, the stains on the carpets, dust and dirt in the buffet area was so bad that I would rather skip a meal that experience it. We were traveling with a toddler and it was a challenge for me to let him run freely - he would pick up trash, dirt, dust. In addition, in 4 days they didn’t change our bed a single time. We were provided with pillowcases with stains and I noticed them again on the last day packing. I felt so sorry for the crew and staff members who work on this ship. They are doing their best to provide great customer service. Benjamin and Jacki are always fun and cheerful. Kuddos to them! The choice of food in the buffet was very limited and mostly unhealthy. The dining menu was rather simple; there was not a single meal that I would say was exceptional. It was ok, mediocre, average. In fact, on the last day of cruising I got a severe food poisoning from a burrito that I had for lunch from the buffet. I spent all night vomiting and was so happy that this “vacation” was over. Never again I would go on Imagination. This ship should go for a full renovation because it is unacceptable for a company to treat their clients with such accommodation. Read Less
Sail Date August 2019
Don’t know where to start. Entertainment director was very disorganized. No one could understand him. He did not set up good activities. It was a total chaos on the ship. People were boarding on and off whenever they want. They initially ... Read More
Don’t know where to start. Entertainment director was very disorganized. No one could understand him. He did not set up good activities. It was a total chaos on the ship. People were boarding on and off whenever they want. They initially provided the time to each deck but people were getting off whenever they want to. Staff was extremely rude and impolite. Food was horrible, lines were extremely long. Room services lost our bottle of wines which we bought at the port and then they were ignorant about that. Very bad experience with carnival. No help for people who were using walkers. It was major mess, no organization . Staff was the worst , no manners to talk to people. I felt like I was in military ship and staff was talking down. We were supposed to be in king size bed ( they joined two twin size beds and there was significant gap between beds). Very disappointing . Read Less
Sail Date August 2019
We chose this cruise as a beautiful family getaway. I’ve traveled on several other ships and always had excellent service. Cleanliness smiles and great entertainment. This ship offered non of that. Not one good morning not one hello from ... Read More
We chose this cruise as a beautiful family getaway. I’ve traveled on several other ships and always had excellent service. Cleanliness smiles and great entertainment. This ship offered non of that. Not one good morning not one hello from staff. Everyone that works here looked miserable. I feel like I’m spending almost 9,000 for 5 people was a waste. I booked a room with a balcony because my husband is a smoker and is disabled just to find out that you can’t smoke on the deck The smoking area on deck 10 was terrible several people blasting music and dancing with their personal radio Floors by the pool were wet and no one was there to keep deck dry. Not to mention the sewage smell. Who wants to smell that while trying to relax on vacation. No pools for kids so the two pools they do have are all full of kids in diapers with life preservers kicking you because it’s so tight. The lido deck was a joke so unorganized. I tried to talk to the manager George but he walked away from me. Picture 40 people on a buffet line that doesn’t move. The one cook behind the line would carve one piece of meat and walk away to the hot line. No one should have to wait 25 min for food. The line for sandwiches was also a min of 30 min wait. They had one guy to prepare the sandwiches. This boat is grossly understaffed and it clearly shows with the staff and how miserable they are. We finally arrived at our first port so I called carnival and was told no one can help me. I wanted to get off the boat and fly home from Puerto Rico but wanted a partial refund of my trip from hell. No one helped me. The day I got home I received a call from carnival because I sent them an email. All I got was an I’m sorry and someone from guest services tried to contact me. Seriously people if guest services was trying to get a hold of me they would page you. If my Amex wouldn’t go thru I guarantee they would get. Hold of me. Stay away from this boat. Stay away. Terrible terrible terrible Read Less
Sail Date July 2019
in 40 cruises this was the worst. if you have allergies DON'T GO ON THIS SHIP. even though we had notified the ta and the ship and the dining staff they couldn't get the food right for my grandson who has severe allergies. on ... Read More
in 40 cruises this was the worst. if you have allergies DON'T GO ON THIS SHIP. even though we had notified the ta and the ship and the dining staff they couldn't get the food right for my grandson who has severe allergies. on other cruises there was no problem. the service was horrible in the dining room for both dinner and breakfast. excursions were ok we did a private one in st. martin . getting off the ship was crazy. we didn't go to the lecture as we are experienced cruisers they told us there were no more luggage tags available. we should walk our luggage off. a joke as my son had a baby and 2 kids and 8 pieces of luggage. I was very perturbed at the counter and they finally found some tags. the sports area was terrific. the rope course and the golf etc. were all together so the adults could watch the kids doing activities so that was good the shows were ok. ship was fairly clean. main problem was the service Read Less
Sail Date June 2019
I sailed with a group of ladies. The dining seated was constantly messed up to keep us together. I realize we had a large group, but what happened to assigned seating. Breakfast in the Imagination Room, we were always told that we had to ... Read More
I sailed with a group of ladies. The dining seated was constantly messed up to keep us together. I realize we had a large group, but what happened to assigned seating. Breakfast in the Imagination Room, we were always told that we had to wait for the rest of the group to show up. We would then look around and find other members of our group already seated. When we asked to be seated close to them, we were told they couldn't do that. The food wasn't like I remembered it was either. No special dishes like duck or escargot, many American dishes like mac and cheese and fried chicken for a main dish. Two elevators were down and being worked on. While we were at Freeport, there were maintenance workers everywhere I looked working on the ship. The ship rocked back and forth the entire trip. I am not sure if it was the Captain sailing to fast or the age of the ship not have stabilizers to avoid to rocking Many people said that they weren't going to sail again. Our window leaked water into the room on the last night. I called maintenance. They didn't send anyone to look at it. I really think that Carnival needs to retire the Elation. Read Less
Sail Date May 2019
We chose this cruise because it appeared to be affordable and we had 25 people going. It was a disaster from the get go. I can’t blame anything on our cabin stewards. They went above and beyond to help us out. Dining in ... Read More
We chose this cruise because it appeared to be affordable and we had 25 people going. It was a disaster from the get go. I can’t blame anything on our cabin stewards. They went above and beyond to help us out. Dining in the celebration dining room was great. Entertaining and a decent selection. They do NOT update menus online so do not rely on the app to be correct. I guess they look at what you spend to determine how to treat you. We booked the Cat In The Hat Breakfast as soon as we got on board. We were told to be at the 8:30. When we arrived we were told we were bumped to 9:45 because of overbooking. So we had two upset kids that we had to pacify for an hour. I will say the breakfast was worth the wait. I wouldn’t recommend Carnival or this ship for families. This would be a great party ship but the activities are not what I expected. Camp for the kids was basically 20 kids in a room with a play kitchen. My grandson hated it and didn’t want to go back. We had a handicapped room because my husband has hip and knee issues and needed it. The cabin was beside the service elevator so it was extremely LOUD all night. We were woken up at 2am nightly by crew singing in the service area. We also had a fire on the ship which caused a bit of drama. People wanted to get to their kids and couldn’t. I am sure carnival will hear more from them. Read Less
Sail Date April 2019
We choose a quick getaway and it was affordable. It was by far the worst cruise line we have ever sailed with. Food was terrible, cold, long lines, they even burned a hot dog. They also ran out of differfent dishes at the buffet. Room ... Read More
We choose a quick getaway and it was affordable. It was by far the worst cruise line we have ever sailed with. Food was terrible, cold, long lines, they even burned a hot dog. They also ran out of differfent dishes at the buffet. Room service coffee was cold. And NO ADA accommodations for those who need it. The fancy dining room was a joke and no management around. The pork chop was so tough, it almost went flying off the plate as I tried to cut it. What was good, was our cabin steward, he was wonderful, knew us by name and cared. The others don’t care. We tried to call customer service and guess what, no direct dial to customer service. It was such a disappointment. Spa, we used the spa for a couples massage, don’t do it, there’s no zen, you hear slamming doors and very noisy. Not to mention we were misquoted on the prices. They are not honest on their pricing and then you get the bill and they deny what they told you. I will certainly be contacting Carnival corporate. Stay far away from this ship. Read Less
Sail Date March 2019
Dying ship, everything either falling apart or not working. It’s sad that they show you fancy videos online but don’t deliver the same product. We had a huge issue with the recreation team and the waterworks area. There video online ... Read More
Dying ship, everything either falling apart or not working. It’s sad that they show you fancy videos online but don’t deliver the same product. We had a huge issue with the recreation team and the waterworks area. There video online shows a wonderful water area, but it’s not from that shop even though it’s advertised that way. Our room was dirty on arrival. Every 30 minutes the pool team would hassle our youngest asking if he is potty trained. I understand do your job but communicate with the next person. It was so annoying. Never again carnival. The special needs personnel was great in PR that help our son with Down syndrome on board. Half the recreation items didn’t work and have to for a long time. When we asked the crew they said it hasn’t worked for a long time. False advertising on their website. Sad we been on many carnival cruises, but not again. Read Less
Sail Date December 2018
Chose this cruise for our annual family trip due to it being close enough to drive to from Nashville. We were treated horribly from the moment we pulled up until we pulled off. We pulled up and tried to get someone to grab our luggage that ... Read More
Chose this cruise for our annual family trip due to it being close enough to drive to from Nashville. We were treated horribly from the moment we pulled up until we pulled off. We pulled up and tried to get someone to grab our luggage that needed to be checked in and we kept getting passed over while cars further back were being taken care of. A gentleman finally came to our car and apologized. He was upset and let us know that this was common due to other employees not wanting to wait on Black customers because we don’t tip. We brushed it off and went inside to check in. We had a person who required handicap assistance so we went inside and requested help. We had to wait over an hour because people were picking up a customer and not returning to get the next handicapped patron. Eventually supervisors were called in to assist to make sure we didn’t all miss the ship. We finally made it to our room and the stench from the bathroom almost made us vomit. We went into the muster meeting and were initially denied a seat for our person in a cane until we really pushed the issue. The entire cruise was filled with rude service, cold food and closed shops. We went to Guest Service and was told that we should have came to complain each time we had an issue instead of waiting until the third day. After talking to several people on the ship of different ages and races we were sad to realize that the prejudice against African Americans by African Americans was taking place through out the ship. During meal times only one line on the lido deck was open nightly and the food was always cold. Guys burger joint and the other restaurant were not open for dinner. The $10 store was barely opened. The young lady who worked there was extremely rude. If it had not been for Mr Sanchos this would have been a complete bust Read Less
Sail Date October 2018
la comida muy mala,el crusero feo,la atencion malisima,en fin no se lo recomiendo a nadie..las actividades muy mala.todo muy terrible.falta d mantenimiento,los banos con peste .no sirve,es muy malo,falta d limpieza..hay q hacer linea para ... Read More
la comida muy mala,el crusero feo,la atencion malisima,en fin no se lo recomiendo a nadie..las actividades muy mala.todo muy terrible.falta d mantenimiento,los banos con peste .no sirve,es muy malo,falta d limpieza..hay q hacer linea para todo,para comer,para tomar,.terrible,terrible,terrible,.All of the buffet food offered in the lido dining room was horrible. The quality of the food offered in the main dining room was pathetic!! I had to pay separately to eat at the seafood shack or steak house because it was the only food I could tolerate. You could tell after the first bite that carnival was not focused on taste or quality only on pumping out lg amounts of slop to satisfy the masses. Also, I paid top dollar for a soe balcony that is advertised to have all spa amenities included!! What a joke, the spa pool and heated chairs were always full and I wasn't able to spend a single moment enjoying any of it. Not to mention the Elwin's toiletries that are said to be provided daily were only delivered 3 xs on an 8 day cruise.( shampoo, conditioner, body wash, lotion and bar soap). I asked my room stewards 3 times for it and she said I'm sorry ma'am, I don't have enough!!! Then the adults only serenity spa area was so full every day by people who get up at 4am and put their towels in all the chair until midnight even though they weren't even sitting in the chair it blocked all other guest from having a chance to relax!! The play list production performers sounded like dying screaming donkeys and the comedian was a giant flop!!!The only thing great about the entire cruise was our shore excursions.. I have sailed with carnival for 9 cruises and this was my final straw!! I will pay the extra money for royal carribean because carnivals quality , customer service and entertainment has disappointed me for the last time!! Complete trash , a total waste of my money and time!! Read Less
Sail Date August 2018
My wife and I chose this cruise to "try" Carnival Cruise Lines after having sailed with other vendors previously due to their lower cost. The old adage that "YOU GET WHAT YOU PAID FOR" was truly evident on the 7/15/18 ... Read More
My wife and I chose this cruise to "try" Carnival Cruise Lines after having sailed with other vendors previously due to their lower cost. The old adage that "YOU GET WHAT YOU PAID FOR" was truly evident on the 7/15/18 Pride cruise out of Baltimore, MD. Everything that could go wrong on a cruise, did on this one! We were taking our sixth cruise (none previously on Carnival) and primarily scheduled the cruise to celebrate our 28th Anniversary as well as my 55th Birthday. We decided on the Carnival Pride mainly because it sailed out of Baltimore, MD and was relatively close to our home city. This cruise was a major disappointment from start to finish. I will order our review of this cruise from start to finish. 1) Embarkation – This was probably the most convenient part of the cruise mainly due to the disabled access facilities at the Port of Baltimore. My wife has severe rheumatoid arthritis and has difficulty walking and I have broken bones in my left leg that make walking difficult. We had made prior arrangements with Cruise411 to have handicapped access facilities provided for my wife on embarkation. As such, the Baltimore Port personnel were notified, and we were escorted to a separate and distinct part of the registration lines. There we were registered separately, and a wheelchair was brought for my wife along with an escort. I unfortunately walked and tried to keep pace with the wheelchair attendant (very quick pace and very difficult to keep stride. One issue of note though was that prior to getting in the wheelchair assistance queue there were many ignorant people not wanting to follow the rules who cut in lines throughout the process, and, the people in charge, ignored the behavior and allowed it to occur. This seemed to set the tone for the rest of the cruise. Once on board, we had to wait for the staterooms to be ready, so we thought we’d go to customer service to take care of some onboard items. The Guest Services desk was staffed with only 2 attendants, one of which was dedicated to the Platinum members of Carnival. That meant that only one crew member was available for the rest of the sailing customers. As a result, we waited endlessly in this line for over an hour to get to the desk for assistance; further comments about guest services will be forthcoming. We then made it to our stateroom around 2:30PM. Our bags did not make it until hours later; it was a good thing we packed a backpack of essentials as our packed items were hours away. After being in the room for a short time, we met our room steward, Habibe who explained the room cleaning process; he was very attentive. We then went to explore as best we could. We had a late lunch in the buffet area and then tried to go to dinner at our assigned dinner spot – more on this later! As another cruiser has used a school grading scale, we will assign a ‘B-‘ here. 2) Cabins – We reserved an extended balcony stateroom on Deck #7 (category 8K). The room was adequate for my wife and I and had two twin beds joined to form a king as well as a small sofa. This room would have been too small for any more than two passengers. The décor was severely outdated. Woodwork on the inside edges were scarred and scratched from obvious rough use; bed clothing was old and had staining that multiple washings had not removed. The air conditioning in our stateroom did not function for most of the cruise. Despite several attempts by onboard engineers to try to get it to function, it did not, and we spent a good deal of time in the common areas to stay cool (for health reasons). The room’s refrigerator, upon opening the first time, was warm inside and had obvious dirt and a sticky residue present. We wanted to keep some water and our medicines cool. We called guest services and later, another refrigerator was “swapped-out” – it too did not cool to a sufficiently cold temperature! This room, and the ship in general, needs to be completely overhauled and refit. Grade of ‘C-’. 3) Dining / Reservations / Meals – Immediately upon the issuance of our room cards and boarding the ship, we noted that our dinner dining reservations did not appear to be correct. After getting onboard, we pursued this with the Guest Services staff on Deck 2. We were told that our early dining reservation was booked at a table with multiple cruisers as opposed to a “table for two” that we had previously confirmed. We were told that there “was nothing that could be done” as the early dining option was sold out for the cruise and had been closed months earlier. We explained that due to health reasons we needed a table of two and were told again that nothing could be done! They said our only choice was to use “your time dining” and try to get a table for two in this manner. Why bother making reservations months in advance if pompous cruise personnel will not honor the bookings upon sailing? Other than our headwaiter, Stanley, in Your Time Dining”, this category of rating would definitely fail unfalteringly; due to Stanley’s good will only, I will assign a ‘D’ to this category. 4) Shopping – Shopping on this cruise was found to be a very limited experience. Unlike on other ships we’ve sailed, the shops were mainly limited to two small onboard venues with not much to offer. I, however, am a watch collector and found the selection of Invicta watches to be varied and plentiful. I purchased approximately 5 watches as a result. But otherwise, the shopping was not good. The sales tactics were extremely forceful, and customers and browsers constantly had offer brochures or sales invites thrust in their hands continually. Shopping at the islands was less than eventful as well. Shops on Half Moon Cay and Freeport were very limited and consisted mainly of small huts with inexpensive trinkets for sale. Maybe they are still recovering from the hurricane, but…. Will assign a ‘C-‘ here. 5) Guest Services – This area leaves much to be desired! It appears that Carnival has a “do not care” attitude that radiates from the Corporate level down to the ship level staff. These people are clearly just putting in time and really don’t care about the concerns of the customer. I know that is common of human nature, but if you don’t care, don’t work in “customer service.” They just aren’t able to process customer requests promptly, if at all! They constantly have to refer to a superior for a resolution; the most common comment heard was, “I’ll have to Check with My Supervisor.” Our problems started the first day when our dining reservations were incorrectly recorded. We had guaranteed early dining at a table for two months before sailing and now found this not to be the case. After waiting in the guest services line for over an hour, we were told that nothing could be done, and we’d have to now use, “Your Time Dining”; why make reservations months in advance if they aren’t going to be honored? It should also be noted here that on the (arguably) busiest customer service day of the cruise, the staff was limited to two personnel; again, one of which was reserved for Platinum passengers. Another issue faced in Guest Services is lack of knowledge. We were having difficulty in getting the Carnival Hub app to work on our phones and requested help from Guest Services. A staff member at the desk instructed us to “turn off Airplane Mode” and to “turn on Wi-Fi” and showed us how to do this. He then displayed to us that the Hub app was in fact working on our phones. Well, it turned out that this reprogramming of our phones by guest services cost me about $200 in international roaming charges. Help turned out to be a hinderance. Based on their inability to complete guest services issues in a timely manner (if at all), we’ll give a ‘F’ rating here. 6) Noise Levels and Disturbances – The noise levels in the staterooms, hallways, and most common areas was raucous. It seemed that most of the parents who had kids older than 10 “turned them loose” on the ship and let them do as they pleased. Very noisy!! The young teens were boisterous and out of control, running all over, banging walls, making stomping sounds between walls and ceilings, and generally being disruptive. Don’t try to spend any peaceful time in your stateroom as it is likely that you will have these “young adults” on either side of you banging walls, doors, or running; a serene environment is impossible. What a way to celebrate an anniversary and a birthday!! Despite comments to staff, nothing was done to abate it. Noise levels and disturbances definitely rate a ‘D’ if not even lower. 7) Excursions – We booked several excursions on the various island stops we were to make, but after taking part in the first one on our agenda, we cancelled all the remaining. Here’s why: We booked the Hummer Excursion Tour on Grand Turk. Upon debarkation from the ship we went to the excursion hut for the Hummers at 8:15am for an 8:30am departure and signed in. Participants seemed slow to arrive and at 8:25 we were told that we would be leaving in a “short time” despite that fact. Time passes and at approximately 8:50am we were told that they were waiting on one more family and they were told that they “couldn’t go on the tour without them!” They finally arrived, and we moved off to the parking lot to pick-up our vehicles. Upon arriving at the departure lot, we found that there weren’t enough vehicles prepared for the number of participants and staff would have to get another one ready. They did, and we were given Hummer “No. 01” for our tour. After driving a very short distance we noted that the “gas pedal” was not functioning and the Hummer would not move forward; we flagged down one of the guides, told him of the trouble, and a second vehicle was brought out, so we could continue our tour (after a long wait) – this was vehicle No. 07. We then used #07 for a short time when it too, began to malfunction and would not keep pace with many of the other vehicles on tour. Again, we flagged down the guide for help, but we were told that there were no other vehicles for replacement and we would have to continue with the one we were in (#07) – and as a result we had to lag the other participants and “bring up the rear”. Caused extreme inconvenience and embarrassment. Upon returning to the excursion desk, we tried to convey our concerns over this much troubled excursion. The hut personnel were unconcerned and dismissive and seemed to not care about the inconveniences we experienced. Again, the theme for poor customer service emanates here as well. Other adventures were troublesome as well and we found it prudent to cancel the rest of our excursions. This category gets a solid “F”. 8) Ship Condition – This Pride started its sea service in 2002 and it REALLY SHOWS IT AGE! I have noted and taken pictures of areas of rust throughout the ship. There is rust on the life boat booms which appears to be a safety concern and should be corrected at once. The ship’s crew is constantly repairing areas of the ship and inconveniencing customers by shutting off certain areas, spreading noxious fumes and shutting down elevators during the entire cruise (is this not a safety concern). Two of four main Atrium glass elevators were out of order for the entire cruise funneling passengers into other elevators in the fore and aft sections of the ship. It appears that based on appearances, this ship needs a MAJOR overhaul. Surfaces on common areas were faded, discolored, water marked, etc. The ship is clearly outdated, old and lacks conveniences needed by travelers. This subject area earns a ‘D’. 9) Frustrations – Many things on this cruise were annoying. The Cruise Director, Ryan Rose had a very piercing and annoying voice and it seemed that pre-recorded scripts were projected instead of live conversation. Many items were in a state of disrepair; Guest Services would not give useful aid; reservations were not honored; and there was a general lack of concern on behalf of Carnival for its customers. ‘F’ 10) Summary – This was a complete revelation into the world of “discount” cruising – you truly get what you pay for! Unlike peer cruise lines, Carnival truly does not care about its customers or their satisfaction. An earlier cruiser likened this to the Walmart of Cruising, I would compare it to something lower in scale…. "F' overall. Don’t be disappointed, cruise elsewhere. Read Less
Sail Date July 2018
Worst. Cruise ever to Princess Cays and Nassau. Been on several. Staff talked down to us. Disrespectful staff. Would not get the manager when requested. Elevators closed half the time. Food always dry. Food on shore burgers only and not ... Read More
Worst. Cruise ever to Princess Cays and Nassau. Been on several. Staff talked down to us. Disrespectful staff. Would not get the manager when requested. Elevators closed half the time. Food always dry. Food on shore burgers only and not fit for a dog. Burgers were hard, dry and could not even eat it. Ports were nasty, dirty, and smelly. People tried to sell you drugs as soon as you exit the gate. Live entertainment was very poor except for ship director and the crew singing and dancing. Bands really bad. Comic was okay but told way to many racial jokes and pissed off a lot who left. Very disappointed that we spent over $6000 for a cruise that I would never recommend to anyone. Embarkation and Disembarkation was a hassel. Two disabled people and no help with luggage once on the ship. Held up for no reason when leaving and they would not tell us why. Went into customs and one of our kids luggage was check with nothing found and them released. Asked to speak to manager of photography about their staff and they would make up excuses why he was not available. Worst cruise ever!!! Read Less
Sail Date July 2018
Always wanted to go to Miami and the Bahamas. We got taken care of with one trip. Arriving at the Port and boarding was quick and easy. We had priority. Everyone was great. Drinks wait time was quick the whole cruise. Tip the bartender on ... Read More
Always wanted to go to Miami and the Bahamas. We got taken care of with one trip. Arriving at the Port and boarding was quick and easy. We had priority. Everyone was great. Drinks wait time was quick the whole cruise. Tip the bartender on the first day last day. He knew my drinks and would tend to me as soon as I walked up. Wait staff was quick and attentive. Late dining for ud no rush or to be pushed out. First stop after day at sea. Half Moon Cay was beautiful and we got a villa for 8½ of ud. Best decision we made. It was hot and we had shade with AC along with hot tub. Great place for pictures. Next stop was Nassau. Spent our day at the British Colonial. Not bad but not sure if I would do it again. Did some nice shopping rather my wife did. When we returned to Miami. We were off the ship by 8:15 am. Process was fast and organized. We took the Carnival shuttle which was worth. Lady working tjere boarding was rude but forget about her. Will do again. Read Less
Sail Date April 2018
It was my 69 th birthday and I was looking for something that might be fun for 10 people. My sister is in a wheelchair as is one of my friends So we all booked it. Going by Cruise Critic guidelines for the review : Departure and ... Read More
It was my 69 th birthday and I was looking for something that might be fun for 10 people. My sister is in a wheelchair as is one of my friends So we all booked it. Going by Cruise Critic guidelines for the review : Departure and Embarkation were fine. The ship was old and run down but the customer service and the staff were deplorable. Most of the food was in edible with the exception of Guys Burger joint. Burgers were good if the person serving them understood what you were ordering. Had limited hours. The Carnival web site boasts of Its steakhouse and other resturants avaliable for an up charge of $35. Guess what...no other resturants on the ship.So you are stuck in the so called dining room (NOT). Or the roomservice menu which is ridiculous. Unless you want to take a chance at one of the buffets where eveyone and their children are touching the food as were the flys and the smell of disinfectant permeated the room. They sell you the drink package and then you find out they have no Baileys, sometimes no fruit or garnish for your tropical drink. The juice is all powdered. If it is could outside you are linited to two bars. The one in the casino area is sooooo smoky you can not breath and the other was always full. My niece found an ampule of sodium nitrate left in the closet from the last guest, The TVs have a handfull of channels four of them that sell Carnival . Poor selections. Not enough room for me to continue. Read Less
Sail Date March 2018
So many things wrong!!! When we got in our cabin it was not set up so we did it ourselves and found that the carpet was disgusting under the beds. The very next morning we woke up with flea bites - multiple times to Guest Services only ... Read More
So many things wrong!!! When we got in our cabin it was not set up so we did it ourselves and found that the carpet was disgusting under the beds. The very next morning we woke up with flea bites - multiple times to Guest Services only got us a quick "Go to Medical". We bought the drink package and found that it was a waste of time as there were only a handful of bartenders on the deck at any given time. Most of the time it would take over 30 minutes of standing at the bar to get a drink. No one walking around! Our shore excursion was awful - billed as the "Great Race" all it had us do is walk around the worst parts of Cozumel - the snorkel part of it didn't bother to offer us a place to change into swimsuits so we didn't get to do anything. Incredible waste of money. Meals were mediocre at best - at one time only one elevator worked on our end of the ship. Painful as my mother is in a wheelchair and we had to use the elevators. One floor had construction so lots of noise. Not much to do - my grandchildren were totally bored as they are pre-teens and there isn't anything offered for them except sitting in a game room. This was absolutely the worst cruise I have ever been on. It was so bad I'm not sure I will ever take a cruise again. Read Less
Sail Date February 2018
Had a great start to our trip with Cocoa Beach Shuttle despite our late arrival into MCO, and a good night's sleep. That's about the last good thing I have to say. I will not go on this ship again. The interior layout ... Read More
Had a great start to our trip with Cocoa Beach Shuttle despite our late arrival into MCO, and a good night's sleep. That's about the last good thing I have to say. I will not go on this ship again. The interior layout of the ship and the ventilation system caused most of the public spaces any where near the atrium to feel of smoke from the casino, which was filled with smokers due to the inadequate and totally exposed smoking areas outside. I use a mobility scooter and was restricted to using the Lido deck to go outside because there were no doors I could get through on my own because there were no automatic doors. The Lido buffet was tiny and the staff (except one) was far more interested in socializing than being helpful. The Cucina del Capitan might have been good but we didn't try it because it smelled so strongly of the JiJi Asian restaurant. The staff in the main dining rooms were attentive. We were delayed in our arrivals in several ports for no apparent reason (sitting in the sea for several hours) and had to cancel several day's shore excursions. I won't mention the ongoing sewer problems in the 6th deck forward. From the mildew and mold smells this won't be fixed until she goes to drydock. Don't bring a Service Animal on this ship. Some off the tiniest cabins I've ever seen. Read Less
Sail Date February 2018
My experience on Carnival Imagination, Vacation from hell: My wife and three children two which have autism sailed on our first family cruise together on this ship. Child care was reported excellent and our special needs children were ... Read More
My experience on Carnival Imagination, Vacation from hell: My wife and three children two which have autism sailed on our first family cruise together on this ship. Child care was reported excellent and our special needs children were supposed to be cared for... wrong. One night after I dropped my 10 year old autistic son off I found him 30 minutes later wondering the upper decks, luckily he didn't come to any harm. When I took him back they didn't even know he was missing!!!! Even though there were 5 workers present and no calls made. The next night my older artistic son was dropped off in circle c again with instructions to call me for any problems. I found him walking into a show that was being performed. I kept him for an hour to see if they noticed him missing.... this time they did and instead of calling me they had my 12 year old daughter and some other passengers children roaming the shop looking for him. Myself and my wife obviously had no rest on this "hell" vacation and they endangered my children. When asked for resolution for this horrible and stressful experience they offered $200. I guess Carnival Cruise lines values disabled autistic children at $100 each. Read Less
Sail Date November 2017
I chose this cruise because when I went some years ago I was on a walker and in wheel chair but on another ship. The entertainment was not good and people didn’t respect the smoking areas me and my husband has asthma and we had to keep ... Read More
I chose this cruise because when I went some years ago I was on a walker and in wheel chair but on another ship. The entertainment was not good and people didn’t respect the smoking areas me and my husband has asthma and we had to keep tell the people’s that bring the drinks and if we didn’t say anything they didn’t either. My husband wanted to go in the casino but the smoke was so bad. And dI guess we where be hind the because we where speed all 6 days the ship rocked day and night until the seventh day that’s just not good at all . I’m not pleased at all with carnival Breeze. I got sick the first night and had to stay in my room for a day and they gave me credit for another cruise I have to use it in 24 months why I can’t have my money back for that day . I might not take a cruise in 24 months, my last cruise was horrible.. Read Less
Sail Date November 2017
I have traveled with Carnival 3 times prior to this cruise and it was decent for the price. The Vista did not include hardly anything. The zipline bikes were only open 3 hours a day, the restaurants were only open at odd times, usually ... Read More
I have traveled with Carnival 3 times prior to this cruise and it was decent for the price. The Vista did not include hardly anything. The zipline bikes were only open 3 hours a day, the restaurants were only open at odd times, usually when people were enjoying the islands, my grandbaby was told he wasn't allowed in the pool because he wears swim diapers - yet many other toddlers in diapers were in there, we had the unlimited alcohol package but most bars closed at 9pm, the wait time was ridiculous - at least 20 mins each time. Staff was extremely rude, cabins seemed to be smaller than the other ships. When we booked we advised them it was our honeymoon and we were traveling with our kids, they never told us about the family harbor, or even about connecting cabins - which I specifically asked about and was told they do not exist! My kids room was not cleaned one time on the 6 day cruise. Many elevators were out of service. I can't climb stairs due to medical issues, my daughter had an infant in a stroller, and we have small children. We were constantly being separated while getting on/off ship. When leaving the cruise, our baggage was damaged, I completed a claim form at the terminal - 2 months later, they still have not contacted me regarding this. My wedding dress was damaged! We are planning a cruise to Hawaii in 2018 and will not be using Carnival after this! Read Less
Sail Date October 2017
Well the going to the bahamas was great. However i will never go through carnival cruise line again. I had gotten the faster to the fun excursion, but we still had to get in our room when we arrived. Then the room was didn't have the ... Read More
Well the going to the bahamas was great. However i will never go through carnival cruise line again. I had gotten the faster to the fun excursion, but we still had to get in our room when we arrived. Then the room was didn't have the cake, but the manager gave us wine for that. Then we had to get wait two days for the refrigerator. I had to ask for two days to get one. My boyfriend was a diabetic. He didn't get his medicine. He got sick. And when i called carnival they said refrigerators weren't in the contact, and that there is a better way to store medicine.although it was in the notes that one had beenrequested by my travel agent. It was in there notes. Then the all inclusive shore excursion had certain drinks, which wasn't in the contract. And they made shore they kept the 200 dollars. That went to whatever gratuities they could get. Carnival is a rip off cruise line and as far as i am concerned the only thing my money paid for was getting transportation to the bahamas, and that's it. We paid grautites for sodas, our room getting clean, and the man dining room. I am done with them. The main dining food was awful. And i only ate in the main dining room twice for brunch. We only had sda, and i paid for the bottomless bubbles. Read Less
Sail Date April 2017
Carnival is one of the worse Cruise Lines to travel on unless you are traveling to get trunk and pay for overprice drinks. This boat is poorly laid out, and the itinerary is less to be desired. The events are poor planned and the ... Read More
Carnival is one of the worse Cruise Lines to travel on unless you are traveling to get trunk and pay for overprice drinks. This boat is poorly laid out, and the itinerary is less to be desired. The events are poor planned and the entertainment is that of High school productions. The ship is not laid out to be wheelchair friendly. They do not cater to large parties. The Salon is misleading asking you to add more tips on the already automatic tips. Then they change the price to more (Theft). They make disabled individuals wait in Hours of line, and do not even follow their own scheduled check in times. We asked for a room away from loud music, the room they provided was like being in the bar trying to sleep. Bath room was dirty and hair on mirror and in shower. Had to have room Stewart re-clean. All of the scheduled trivia and other event where held right outside of the Casino, smoke made it impossible to breath and participate. Read Less
Sail Date February 2017
I booked this cruise before ever having cruised before, although by the time we sailed a few months later I had spent over 4 weeks between two other cruises with two other companies. People warned me that I would not like Carnival in ... Read More
I booked this cruise before ever having cruised before, although by the time we sailed a few months later I had spent over 4 weeks between two other cruises with two other companies. People warned me that I would not like Carnival in comparison with my 3 weeks on the NCL Star my Danube river cruise with Vantage. I tried, however, to keep an open mind, knowing for example, that a lot that was being said critically wouldn't relate to me. I am disabled with a degenerative neurological disease. I have no reliable feeling to about my waist, typically. I also have periods when I cannot control the muscles in my legs and one arm. That said, I can usually walk "okay." I did inform Carnival when I made my reservation that I was disabled, would need wheelchair assistance, and requested an accessible stateroom. Furthermore, I informed them that I would be using a rolling walker during the cruise. There were no handicapped accessible staterooms when I made our reservations. I checked a couple of times to see if any became available, but had no luck. Let me be clear, I am not judging Carnival for this. There were, to my mind, an extraordinary number of mobility impaired passengers on this sailing. Where I, and the Department of Justice, do hold Carnival accountable is in pretty much every other piece of failure to reasonably accommodate. If all dining is in the aft of the ship, reasonable accommodation would indicate assigning staterooms towards the midship or rear if a person is mobility impaired yet moving under their own power. I was assigned to a forward cabin--and to the rear dining room. Hell, not just that, but to a table in the rear of the rear dining room. Let's make it better! A booth in the rear of the rear most dining room that, drumroll, please, we were first guided to by being lead first down, then up, sets of steps. As it is, I didn't have my rolling walker, an airline lost it for me, instead. There was, however, no mistaking me for able-bodied. To balance, I walked with the aid of two long poles, or sticks. It is a good thing I didn't have my walker, but had the poles, though, as my walker would not have fit through my stateroom door. I believe the DOJ agreement, or order, did specifically address Carnival's lackadaisical approach to cabin assignments, seating assignments in the dining rooms, etc. I know that there is supposed to be on the ship an officer to monitor these concerns and complaints. Or, rather, I know that now. When I asked the first night about having to walk the length of the ship to eat, and the table placement, no such person was mentioned. For that matter, the existence of another dining room to which I could have been reassigned wasn't mentioned. As someone new to Carnival, I was unaware of it. I was told that I could walk back to the restaurant, speak to the maitre'd, and perhaps get my table switched. Certainly, no one at guest services offered to help me directly. I, the mobility impaired person was to walk down, wait, stand there balancing on my sticks, and wee if it would be possible. I was told that I should come back to guest services after San Juan, our third port on the 5th full day of the cruise to see about changing staterooms. As it is, the seas were extremely rough for most of the cruise. Rough to the level of my being thrown from my bed repeatedly. Rough to the level of able-bodied people having a hard time negotiating walking about the ship. We had two sea days prior to our first port. On the first night, lounge chairs were being blown across the deck and into the pool. Most were stowed, I believe, for the duration of the cruise. No announcements were ever made over the PA system, or via the app they kept touting, or the printed "fun time," or whatever they called it, guide to say that pools were closed. An able-bodied vacationed might be annoyed by arriving at pool or slide to find out they were closed. Imagine how it is for a person for whom every step, every day, is painful. A person for whom every effort made translates into something else that they won't be able to do, so trying to go with my daughter so she can use the slide, to find that it is closed, meant I could NOT go with her to a movie. During the first four days of this cruise, every single thing I went to do on ship was closed with no warning, notice, or communication. There was personal communication, however, when the cruise director herself called me to invite me to an LGBT event. I'm not LGBT, nor were my travel-mates, nor had we ever identified as such. Carnival cannot be bothered to reach out to a disabled person who has complained of access problems and being unsafe, but can, apparently, speculate that two women traveling together must be lesbians. I was aware from first entering our stateroom that it was kind of dingy. One of the first things I noticed, other than the horrific lighting, was a 6-8" stain on a bolster on the sofa. I remember being surprised as that is such an easy item to swap out. Similarly, I was aware of extensive staining on the carpeting. I didn't think too much about that, though. The one big ship I had been on, the NCL Star in October/November, had just been refurbished a year or so before, and the other cruise was on a brand new and rather luxurious river boat. (Marble bathrooms, fully enclosed glass showers, L'Occitane toiletries.) I was puzzled by some other things, though, like the fact that our bathmat was wet. I speculated that the way the shower drained caused it.That night, I noticed a piece of trash (maybe a snack bag?) that wasn't ours on the floor in the corner by my bedside table. I didn't freak out, if anything I an sympathetic to how hard the stewards have to work to turn over so many rooms so quickly. I was grateful that ours had been ready when we boarded, even if imperfectly so. The steward, I have learned, can make or break one's cruise experience. Ours was broken when it was already going to be challenged. We were four in our cabin. I was treating a friend who had lost her dad to cancer and her marriage to her husband's alcoholism and violence in the past year. Her son and my daughter are close in age and enjoy a lot of the same activities. Yes, It was crowded. We asked our steward to please put up the bunk each day and restore the couch. He balked at doing the couch, saying it was "too much work." He agreed, however, to stow the bunk and I filed the couch thing in my mind as probably cruise line policy. He did pick up the trash from that corner by my bed. He did not stow the bunk. Ever. Both my friend and my daughter hit their heads on it repeatedly through the cruise. The bathmat remained rolled up and wet by the shower, which is just kind of gross. The next day, I made a point of moving the wet bathmat to the other side of the bathroom in a pile with a couple of soiled towels. When the room was made up it was there again, wet and rolled up. I can't say why, but my sense of it was that it was the same wet, used, bathmat. An aside here: I'm on chemotherapy. I have no b cells and therefore very little ability to fight infection. A splinter can put me on IV medications. A UTI can be life-threatening. I also can't feel my feet. A wet bathmat in a wet, hot, environment for days is a bacterial breeding ground. I was already in danger of injuries stepping up and over the bathroom threshold, something I didn't know about when accepting a non accessible cabin. I think it was the fourth day of the cruise that I took every single towel--clean or dirty, and heaped them on the floor with the wet bathmat. I did not want him to be able to ignore this clear request. I returned to find the bathmat even wetter than before. I literally wrung it out and hung it on the clothesline as it could not absorb any more water. The same day, I fell again at the bathroom door, this time landing on my hands and knees in the space by the closets. That is how I found out that what I thought was a light colored stain was actually crunchy soiling of the carpet. It had been there since before our arrival, and had never been cleaned. When my friend and the kids returned from ziplining, I mentioned the bath mat. We tried to think of a reason why it could be purposeful. I mentioned the crunchy soiling and my daughter chimes in and says, "yeah, and there's one of those blood thingies on the floor that has been here the whole time, too." My friend had just noticed it that day, but speculated that the floor hadn't been vacuumed the whole time we had been on the ship. She'd never noticed vacuum tracks. I'm low vision, particularly when tired or stressed, but could recognize a used diabetic test strip and basically tried not to freak out. The next day was San Juan, the day we had been told it was likely we could change rooms; it would be better, soon. Umm. No. There weren't any rooms. I was, however, for the first time offered the closer dining room for our dining assignments. With two dinners to go, I declined. The dining service team had been the only part of the cruise ship experience that had been positive and I didn't want the kids to lose that. Furthermore, if buffet service and fixings bars are off limits due to contagions for an immuno-supressed person, the Monet room was pretty much my only choice for breakfast/brunch, anyway. I'll not here, though it relates to disability access, that I can't carry a tray safely. I tried sitting up at the handi-capped assistance available tables twice. I was never offered any assistance. So much for lemonade available all day. It isn't if you can't use your hands to carry the cup. I did request that if we could not be moved, that our stateroom please be cleaned. I had, and still have, some questions as to what the corporate standards are. The deck manager came that night and cleared up the medical waste. He assigned another steward to our room. He seemed to be saying that not only should the bunk have been stowed, but the sofa also made up as we had requested. The housekeeping officer, Mona Lisa, came the next day and the next. She was the first person to use the language "filthy." Our stateroom was filthy. She said, furthermore, that it wasn't a matter of our needing to report, or request, that things be cleaned differently, or more thoroughly, that it was obviously filthy. She, not I, also referred to our cruise as having been "ruined." I had, to that point, been struggling. By nature, I am a positive person. The three ports we went to were great fun. The food had been surprisingly good, even if there isn't much variety (and there was the one meal I had to send back for undercooked fish and potatoes.) The weather made my trying to walk about the ship extremely difficult and sometimes downright dangerous, but, while tiring me, if it hadn't been pointless walking I would have mostly been okay with it. I'm handicapped, but not dead, and my nature is to do the very most I can do, not the least. Use it or lose it, and all that. She was right though. The cabin was filthy. It was dangerous. If a diabetic was testing his blood and losing track of the strips, who is to say all the syringes made it to a sharps container? Maybe the vacuuming that wasn't happening might have picked up a needle. The counter's surface wasn't wiped in all of our days with the original steward, why should we think there couldn't be bloody residue there, too? It took a 45 minute deep clean the night after I complained (and the only time I was able to leave the cabin after breakfast that day, as my condition was deteriorating, and then a 3+ hour cleaning the next morning to get the cabin to the standard it apparently should have been in the day we boarded. Truthfully, we couldn't gave even fully known how dirty it was prior to that. We didn't know how it was supposed to look. Just like we didn't know that the sofa should have been restored when we asked, or that the bathmats weren't supposed to be wet. The kids were not comfortable within the program space for their age as it reeked of cigarette smoke. Multiple games in the regular arcade were broken. The slide was always closed when the kids tried to go. The pools were mostly closed. Announcements were never made of these closings. Throughout the cruise, a large percentage of lounge chairs were stowed away for safety. Support through guest services was poor, especially with regards to access/disability issues, but also extending to only providing a corporate contact after the weekend, i.e. when those offices would be closed. Dining room service was excellent. Those we dealt with in housekeeping after complaining were excellent, but one has to wonder about the lack of oversight. If our cabin was visibly filthy to the housekeeping officer's eye, why had it escaped detection? Furthermore, she checked the previous occupant's record, and there was no mention of diabetes. How long had the medical waste been there??? How long would it have remained, on the floor, three feet from the trash, had we not complained? Having pursued this through corporate, I can assure you that they say they take my concerns very seriously. So seriously that, if I ever book with Carnival again (as if!) they'll give me a gift. Our sailing may have been exceptional for its weather perhaps necessitating closings, and our specific experience for a steward who it became clear had no interest in doing his job on even the most basic level, but what was consistent throughout, and what really damns the company for me, is the poor communication. a) if a disabled passenger is unable to book an accessible cabin, the cruiseline should communicate specific obstacles there may be to accessibility, i.e. the bathroom threshold, or the door and passageways width vis a vis a mobility aid. b) if a mobility impaired passenger is being assigned a cabin, there should at least be an information exchange about distances to features on the ship and priority given to lessening those challenges. c) if a disabled passenger appears at guest services with issues related to access on the ship there should be outreach from those tasked with maintaining ADA compliance. d) outreach in general is desirable when conditions are exceptional on board. e) closures of facilities and cancelation of activities should be communicated. f) mobility disabled passengers should be assigned dining rooms and tables with consideration of access. g) Nobody should be cold-called for LGBT events, if they aren't being cold-called for any other, and most specifically if they aren't even being responded to regarding serious issues of safety. etc. In my experience, Carnival blew it. Big time. Read Less
Sail Date January 2017
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