Do not book a cruise on Sunrise!!
The positives: The Flying Scotsman; family memories, Java Blue coffee shop, debarkation, free laundry (pay machine was broken)
Smell of sewage throughout ship
Cabin bathrooms ... Read More
Do not book a cruise on Sunrise!!
The positives: The Flying Scotsman; family memories, Java Blue coffee shop, debarkation, free laundry (pay machine was broken)
Smell of sewage throughout ship
Cabin bathrooms smell of urine
Cabin 6365 is below casino, constant smell of cigarettes (lung cancer anyone?)
LOUD - doors bang shut -
Passengers - most of them were rude, for example: things I heard in the hallway (mid ship 6th floor): a parent telling a young child they are "retarded," toddlers left unattended, people encouraging friend to vomit in hallway (he succeeded), smell of marijuana
Scantily clad passengers who left nothing to your imagination.
Breakfast in dining room WAS FANTASTIC!!!!!
Dinner in dining room - AWFUL (ending up just eating dessert every night)
At 2 am, a group was outside our door talking loudly. My husband asked them NICELY if they could keep it down, to which they replied "f you, we will f you up!" Read Less
We got disable-room , hard to get ,we like 14 days cruise. And was done over. Our balcony was not for wheelchair or scooters ,very narrow ,and doors were old ,we also got locked out .The room was very nice ,clean,great handicap-room . ... Read More
We got disable-room , hard to get ,we like 14 days cruise. And was done over. Our balcony was not for wheelchair or scooters ,very narrow ,and doors were old ,we also got locked out .The room was very nice ,clean,great handicap-room . Spa was disappointing ,thermal loungers were in a small room ,only 6 ,no other chairs. Would not give us a refund ,waste of our money. The Flying scotsman was the Best ,the shows were great ,food was good. Room service was good. Embarking was confusing ,the staff did not know how to help. We went to the Musterstaion and were told it was on 3 deck ,not there ,hard to get back on the elevators ,when we got there ,it was over. They were bringing luggage to the rooms ,so most of the elevators were closed. Disembarking was a nightmare , we waiting over 3 hours before we got somebody to take us out with the wheelchair. Was so disorganized ,they did not have the staff to help the handicap . Everybody was so upset. SO the cruise was disappointing ,because the staff was not trained to do their job. Not going back on the Carnival . Read Less
I have been on two carnival cruises in past eight months/spent around 15k on tickets and onboard services. The service and organization on cruise to Alaska in August outweighed high pressure sales at spa/jewelry store/art gallery. The ... Read More
I have been on two carnival cruises in past eight months/spent around 15k on tickets and onboard services. The service and organization on cruise to Alaska in August outweighed high pressure sales at spa/jewelry store/art gallery. The mediocre service/lack of organization on cruise out of Galveston over spring break, 2019, along with the high pressure sales that bordered on deceptive trade practices make it highly unlikely I’ll cruise with Carnival again. At an appointment at spa for massage I inquired about a facial. They reported an opening at 8:00 a.m. the following day. I said I’d think about it and let them know, and the girl said “We’ll keep it open for you!” When I called later that day to let them know I did not want the facial because my young daughter was seriously sea sick and throwing up, they reported that they would still charge my credit card due to failure to cancel (I never “booked”) w/i 24 hrs. At the art gallery I expressed interest in a piece. They were very insistent that I purchase right then and there. I left saying I’d think about. I got a call two days later asking about the art I “purchased.” When I said I never purchased, they preceded to tell me I had “reserved” the piece and was obligated to buy. Only when I asked them to show me what I had signed indicating I was reserving or buying, did they relent.
Also, they were very unaccomofating fir my 80 yr old family member I had with me. They refused to allow me to take the elevator with her when boarding, and it took me an hour to find her after. Upon disembarking, they said she had to wait in the same line with everyone else, which took 45 minutes (she can barely stand with a walker.
Carnival, I’m very disappointed and encourage all reading to reconsider cruising with them! Read Less
Took the 5 day cruise on the Valor with my brothers and their wives. We have been on many other ships and this was the first that was rusted, very limited live entertainment, deserts were only cake and ice cream only and steak and lobsters ... Read More
Took the 5 day cruise on the Valor with my brothers and their wives. We have been on many other ships and this was the first that was rusted, very limited live entertainment, deserts were only cake and ice cream only and steak and lobsters were $20 extra.(we have always had free lobster 1 night on other ships). The carpeting in the "suite" was very stained and I had to have them fix the balcony door so it would close properly. Shopping area was basically 2 stores and very high prices. (We were given $50 gift certificates to the store and spa and they would not pay 50% of the cheapest item which was a $125 message. There were some $10 items sold in the hallway kiosks that looked pretty nice. I was not given my promised $50/person onboard credits even though it is printed on the ticket and the free drink card I won at the casino was almost worthless as it took an average of 30 minutes for the ONE waiter to get to the table or machines and the card would not work at a bar. Slot payouts were extremely low with 5 ea 7's only paying $80 on a $1 machine. The only bright spot was the service, in that our stateroom attendant and dining room waiter (Nilson) were very good. We didn't take the excursions this time but Progresso is a new village inside a shipping port with about 20 vendors that were branches of the ones in Cozumel. We did not have children but there were a lot of them on the ship even during school days. Although we are regular cruise veterans, we would not consider the Valor. Read Less
I have always bragged to others about the quality and variety of food on the Carnival Menu and buffets. BUT on the Sunshine it was the worst food ever encountered on a cruise ship. Our food was cold, crusty, and dried. The salads were ... Read More
I have always bragged to others about the quality and variety of food on the Carnival Menu and buffets. BUT on the Sunshine it was the worst food ever encountered on a cruise ship. Our food was cold, crusty, and dried. The salads were browned lettuce and soups were cold. The service was extremely slow and not acceptable at all. We are both diamond VIP members with Carnival. We have sailed on over two hundred cruises and most every cruise line. We understand that booking with different cruise lines you will experience different types of food, however, cold, tasteless, no quality food is unacceptable regardless of the cruise line. The Carnival product has greatly deteriorated and is not at all like previous Carnival cruises we have experienced on most every cruise ship in their fleet!
We are very concerned that this ship does not follow ADA guidelines. It was one of the most unfriendly to handicapped passengers in wheelchairs and the guests were unwilling to share the elevators even though the US law states that wheelchair passengers have first priority in the elevator use. Fellow passengers are getting more and more antagonistic toward those who cannot walk and must use a wheelchair as well as the cruise ship staff!
It is interesting to note that Carnival is changing the booking mechanism for handicapped cabins. They have gone from wheelchair cabins with roll in showers to calling the same exact cabin a "walker" cabin thereby eliminating the need to accommodate wheelchair guests. It is blatant discrimination. We will carefully review our choices for cruising this year and go back to cruise line whose product we can trust. Carnival product is no longer the same. Read Less
One thing that works on this ship is the a/c! We love the Punchliner comedy but it was so cold in the Ebony Cabaret you could hang meat in there, we could not bear to stay in there for the comedians. Room service was very late or ... Read More
One thing that works on this ship is the a/c! We love the Punchliner comedy but it was so cold in the Ebony Cabaret you could hang meat in there, we could not bear to stay in there for the comedians. Room service was very late or non-existant! Saw our room steward, Antonio, on first day and never for the rest of the cruise. MDR menus seem to be scaled way down with fewer options. Buffet seemed to be the same things repeatedly. Embarkation and debarkation went smoothly since we are Platinum members. Cabin smelled like sewage when we came in. Although it was an "accessible" cabin, it was very crowded and inadequate storage. The beds could not be separated without blocking the mini-fridge. The ports and excursions were great however there was alot more walking than we bargained for. The piers alone are very very long! We enjoyed the Hasbro game show and the trivia games. General decor on this ship is not impressive and left us non-plussed. Read Less
Cabin is not bad , ship is new, clean and not noisly BUT. My excursion was canceled but for my not say about this, Only 2 small pool for many hundered people, Too cold because air conditioner is too low, many people say "too ... Read More
Cabin is not bad , ship is new, clean and not noisly BUT. My excursion was canceled but for my not say about this, Only 2 small pool for many hundered people, Too cold because air conditioner is too low, many people say "too cold" but staff do not hear this, food is monotonous, all days food do not change, at 2-3 day eat this food tired of, "sky explorer" attraction is not work, too many people and ship have a private area but in ship app on mobile phone not say about this. We go at gavana bar at sit here at the last cruise day bur staff is for us "private area, go out" . But we say - in ship android application not writting about this... but staff say go out (( The mood was ruined ( Sorry for my bad eanglish and thank you for you attention, wish you do not mistake as me. , , , Read Less
First, the crew and staff of the ship are very friendly. Always received great service and felt welcome. Very nice room that was cleaned well. The food on the trip was average. Not terrible, not great. We met some very nice people on the ... Read More
First, the crew and staff of the ship are very friendly. Always received great service and felt welcome. Very nice room that was cleaned well. The food on the trip was average. Not terrible, not great. We met some very nice people on the ship from all over the country as well. We did experience some problems. We had neighbors that played music so loud, it was not a pleasant experience. Secondly, one night while pushing my wife in her wheelchair, a guy claimed i touched him and wanted to fight. We also noticed at night in the dining room, guys had jerseys on with the pants below their waste and ladies with their you know what hanging out of their shorts (Carnival, enforce dining room attire). Our door was knocked on 3 times looking for the party next door. I am not sure if it was the week we sailed, the port we sailed from or just bad luck. Our Carnival cruise in Alaska on the Legend was amazing. I will just say, be careful cruising from this port.
parking = smooth
anytime dining = smooth
buffet area = not pleasant
shore excursions = organized and variety
Would i consider Carnival again, yes, never from New Orleans again. Read Less
The VISTA was a bad experience for all..embarkation was a night mare...having priority boarding means nothing..you are part of the heard of cattle....the wait for a wheelchair was an hour....with no bathrooms available....once on the ship ... Read More
The VISTA was a bad experience for all..embarkation was a night mare...having priority boarding means nothing..you are part of the heard of cattle....the wait for a wheelchair was an hour....with no bathrooms available....once on the ship it took forever to get an elevator....some only went to the lido deck ...some stopped on the way down on 3..had to change elevators to go to lower floors.... The anytime t dining was a . Mess...we were a group of 4 wanted to eat early as we all are diabetics.....and couldn't wait till 8:30....finally had to complain to the head of the dining room to get the same table...same time by the 3rd night....the food was ok....service was poor.. needed ..butter. water coffee no one was around to serve us... didn't get to go to Roatan...heard different reasons water too rough and there was rioting on the island....this has happened more than once.......let's rethink the stop....poor choice......debarkation was another nightmare Read Less
The crew is friendly but rather unhelpful, they never clarified any instructions and I was offered a drink maybe once in my several days by the pool. There was no one out taking drink orders and bringing drinks. The food at the formal ... Read More
The crew is friendly but rather unhelpful, they never clarified any instructions and I was offered a drink maybe once in my several days by the pool. There was no one out taking drink orders and bringing drinks. The food at the formal dining was not great, and even upon sitting at the bar my younger sister tried to get the crews attention for over 30 minutes. I’m addition when we made it to our second stop we originally were told we could get off at 11, well going through customs has people still on the boat it’s alrwady 2 o’clock. Originally they also said we didn’t have to be back on the hot until 8, that has also been moved up until 6:30. This is the most unruly cruise I’ve ever been on, people are missing their excursions they paid hundreds of dollars for, and frankly it isn’t even worth it to get off the boat anymore. Simply ridiculous. All of this said, we were looking for a cheaper cruise but I feel even for the price it wasn’t worth it. Read Less
1. Being disabled & in a wheelchair, they have you waiting for hours to disembark when we should go 1st for medical reasons. 2. They ran out of luggage tags and we couldn't get our luggage checked. They use to slide the tags under ... Read More
1. Being disabled & in a wheelchair, they have you waiting for hours to disembark when we should go 1st for medical reasons. 2. They ran out of luggage tags and we couldn't get our luggage checked. They use to slide the tags under the door along with your bill. 3. The food is terrible and not cooked thoroughly. This was my wife & I 4th cruise and will be our last. The room was very warm and usually the air conditioning would be cold. The Internet was ridiculous & didn't work at all. 4. The Captain's dinner was nasty & it seemed like the cook rushed to make the food. The shrimp looked & tasted as if came out of a box and was like school cafeteria food. Carnival cruise ship is going down the pits!! If you're thinking about leaving from the port of Long Beach or Los Angels, save your money!! The parking lot spaces for disabled is also RIDICULOUS Only 8 handicap spaces available. Read Less
Having cruised before we are totally disgusted with many things whilst traveling with Carnival cruise lines. Before our journey began we notified the booking oﬃce to inform them of our health issues with food and mobility. We felt ... Read More
Having cruised before we are totally disgusted with many things whilst traveling with Carnival cruise lines. Before our journey began we notified the booking oﬃce to inform them of our health issues with food and mobility. We felt assured we would be treated kindly regarding these. However we were talked into purchasing a Faster to the Fun package which would help us erase the delays with lining up and disembarking. This package was purchased with by my sister to whom I was traveling with as we both have similar health issues.
When boarding the ship we were pleased to see we went direct to board .Well done. However we were under the understanding that our luggage would be ready in our room upon boarding, it never took place. We were not able to go into our cabin until approx. 4pm and then this was when the luggage was delivered to the passage. Not inside as lead to believe.
Our cabin fridge was minus a tray or shelf and we asked the cabin assistant to find us one as the fridge was actually leaking moisture inside and medication needed to be stored .To this day we still never received it.
In regards to the mustering station we do understand these are high priority and we respect that.
However . found it extremely hard to stand for such a long time as I suffer from a foot problem and I was forced to stand for approx. 30 minutes or more. The briefing was very short and I was left feeling the need to medicate for pain after this. This was pathetic for others like us with disabilities. This needs to change as it does not offer the elderly any consideration at all.
The day of boarding we headed to the main restaurant to set up the food allergies we both have and felt happy in knowing our needs would be met. We were not oﬀered or informed of any food options in the Lido deck. We were only oﬀered the menu to book in for the evening dining only at this stage. It was during the day I went to the Lido deck for a snack and when I started to eat a hot chip I realized it was garnished with seasoning, even though I had asked previous to this if it contained garlic, my allergy. I was ill within no time at all and was unable to enjoy my first night of dining at the main dining area. I then went on to spend my night and the following morning vomiting and was so ill I had to dial for The Medical Centre who oﬀered wheelchair assistance to go to the A deck Medical team . I incurred a $637:50 account in which I feel should not have been a fault or miss judgment by myself.
The day of discharge from the ship Medical Centre I was left feeling unable to eat in the main restaurant as pre planned and when I phoned to see if the set meal could be delivered to the cabin I was told they couldn’t do that, but she would ring us back to confirm. It was some time later that the meal arrived with no one informing us. It was unfortunate I had to phone room service to order a coﬀee to be sent to cabin as I was not able to order with my meal. This was added to my account..
It wasn’t until we asked at the service desk for assistance with eating in the lido lounge the service desk paged LORETO the head chef
He was shocked to hear of us being unable to eat with limited options being available and he was more than happy to assist us with anything we requested during dining in the lido deck. This was day 3
LORETO cooked for us and we were happy knowing our food could be tailored to our allergies.
In regards to the main dining room Waiters and Waitresses were unable to oﬀer us anything diﬀerent from the menu list, no varieties given only the option to take the garlic or pepper from the food out, often leaving this boring and tasteless. There were times we asked for alternative food to be added e.g. gravy, bacon etc......................................... it never came. It was on the second last night of dining we asked why we had not been oﬀered a Cheese Platter like those dining around us. After asking we were finally offered one .We finally had something more appetizing to enjoy.
We would dearly like to ask what we gained in purchasing our Faster to the Fun package as we found the disembarking on a gangway for entry to and from ports too long from gateways etc .We found that there was no priority given and we often found ourselves standing in line just like everyone else. This money spent prior to sailing is misleading and a total rip off.
As we stated above this is not the first cruise either of us has taken and never have we experienced the lack of control by staff in regards to rules for children and never seen such lack of respect to those either elderly or disabled as children were allowed to run through the casino. Bars and corridors quite often unattended by parents…… this we found to be huge hazard many times during our cruise
We often look forward to the joy of being able to attend the day spas. Never have we left feeling like we were not worthy of being there. The service was great and we do understand the needs for up selling of your products but we take oﬀense to staﬀ telling us we have either to lose weight or to look after ourselves better. We never came on this cruise to be judged by your staﬀ (doing their job the way they are encouraged to do by the rules which you govern your cruise liner). We don’t always have the best of everything but we don’t need to feel awkward either.
Yes we felt we had to purchase some of the products but even when we were told they would be delivered the following morning to the cabin this still took 3 days.
We do not understand why we had to sign 2 receipts when we don’t agree with the gratuities as this is not even oﬀered as an option.
We honestly feel we have no choice but to be honest in saying this was not the cruise trip we thought it was going to be. Read Less
This was my first time on a Carnival Cruise. I didn't like it at all. The service was great from everyone that worked there though.however the cruise itself was disappointing. This ship is really dated and it shows. The handicapped ... Read More
This was my first time on a Carnival Cruise. I didn't like it at all. The service was great from everyone that worked there though.however the cruise itself was disappointing. This ship is really dated and it shows. The handicapped room we had was very small and claustophobic like. The bed that came down from the ceiling made sleeping on the one below it feel like a casket. It had wood on top of you and on the side of you which didn't allow u to be comfortable in the bed. You can hit your head and won't be able to watch TV from it. The way the room is setup is very weird. The TV needs to be placed where everyone can see it. There's a lack of walking space in between the beds and the cabin itself. The bathroom was spacious and comfortable.it was nice to sit on a shower chair and have great pressure come from the hand held shower. The floor does get wet but the water drains thru the drains on the floor. There is good space for putting things away like clothing and personal items. There's a small fridge and a safe. This cabin was R298. It was in the middle of nowhere as far as trying to access any of the popular area from it.It was quite a walk.
I recommend a scooter not a wheelchair on this ship and in the Bahamas. Way too much walking and the heat on the island is extremely hot and fatiques you easily. the elevators were small and took a very long time to come down to you and a lot of the time they were already filled with people so you had to continue waiting even longer for the next elevator. the ship itself had barely any gift shops to shop at and they were very small not to mention very expensive. I highly recommend to have any medications or toiletries with you from home instead of buying them on the ship. My mom got sick on the ship with a cold and had to pay $12 for a small package of cold medicine. There were a lot of bars and lounges on the ship, however I didn't feel that there was enough of a choice of food to eat. The buffet had two sides to it and both sides had the same kind of food which was very limited as far as what they were serving. I was looking forward to the Mongolian station but I never did get to see it. Guys burger joint and blue iguana Cantina are located outside near the pool area which is extremely crowded and very hot. There were two main dining rooms and I did not like the food on the ship at all regardless of where we ate. The temperature of the food a lot of times was just warm not hot. The room service selection was extremely limited unless you were willing to pay a few dollars extra to get something better such as quesadillas. otherwise you were mostly stuck with a couple of salads and some sandwiches to choose from. There was also a deli located around the corner from the buffet which was okay. It's served some sandwiches and hot dogs. I was under the understanding that there was a place called The Seafood Shack on this ship but I did not find that either.The lemonade and the ice tea that are served on the buffet are ok in taste. There is only 1 pools in this ship that I found.It was the main one that had two small hot tubs on either side. A lot of the time the pools were extremely crowded and the hot tubs were filled with children so I was not able to experience either of them. The Serinity part of the ship is completely outdated, it is dosent have the relaxing blue colors they are dull gray colors. I think I saw a small hot tub and no pool. I don't even remember seeing any umbrellas over you while you sat there. There is no bar located there, I did however see someone coming around taking drink orders. We're okay there was a lack of activities to do on the ship. The Spa was extremely small and it did not have a relaxing atmosphere at all almost felt like you were in a doctor's office. my fifteen-year-old attended the teen club once however the club was barely open and it seems very outdated and it also was small. for kids with disabilities they do offer a phone that you can get where they will call you if they are any emergencies for a deposit of $100. I did attend an art gallery showing which was fun it allowed me to learn a little bit more about art and also to enjoy looking at some art and attempting to get some prices and relax with some free champagne. the embarkation process was very simple and organized and the disembarkation process as well however I cannot strongly suggest this enough to have someone with a scooter if you have any mobility issues because it is a lot of walking and it is extremely hot.I would recommend another ship I will try Carnival again but definitely not this ship. Read Less
The staff and service on the ship is outstanding. They all work hard to try to please you. This is the redeeming quality of the ship. Everyone should make sure the staff is compensated by leaving gratuities on their bill. It isn't ... Read More
The staff and service on the ship is outstanding. They all work hard to try to please you. This is the redeeming quality of the ship. Everyone should make sure the staff is compensated by leaving gratuities on their bill. It isn't fair to remove them!
This ship is way past due for a remodel. We were in a handicap room for my mother-in-law. Bathroom smelled like mold, exhaust wasn't working very well. I immediately reported. Our room steward worked diligently with maintenance to try to get it to smell better. They sprayed something on the mold and it made it livable, but in 2 days the smell was back. Maintenance attempted to repair the exhaust, but failed.
They were several places in the common areas of the ship that smelled moldy also. They definitely have moisture issues that need to be addressed. My elderly mother-in-law didn't notice, but I did. So if you don't have a good sense of smell, you will be OK.
Food was just OK. Mainly high calorie, high fat foods.
You have to pay extra for a better cut of meat now - $20 per meal.
The coffee shop has decent desserts for a reasonable price $2 - $3. Desserts in the dining room weren't that great. Ordered the chocolate melting cake the first night. It was served cold and wasn't very good cold.
I didn't go on any excursions because of taking care of mother-in-law. There isn't much in the 2 ports if you don't go on an excursion.
Cruise is geared for 20 - 30 year olds. Not much in the way of sofisticated enrichment programs. The 3 people that I was travelling with were disappointed that there wasn't an assigned time to meet other bridge players.
We were also disappointed in the shows. They were about 30 minutes long, not the elaborated shows that we remembered from past Carnival cruises.
Cruise Director works hard to make the cruise fun.
It is just difficult for someone in a wheelchair or walker to get around on a large ship. I would not recommend. Spent so much time on board waiting on an elevator that we could fit into with her scooter. Read Less
Chose the cruise for the ports, price and duration. They have PLENTY OF AFTER MARKET CHARGES. A tumbler i bought disappeared from our room. They excursions are in line with other ships so they are extremely crowded. Lines are super ... Read More
Chose the cruise for the ports, price and duration. They have PLENTY OF AFTER MARKET CHARGES. A tumbler i bought disappeared from our room. They excursions are in line with other ships so they are extremely crowded. Lines are super long, the bathrooms were FILTHY. AND YOU COULD NOT EAT IN PEACE BECAUSE THEY HARKED THEIR WARES. They crowd you on buses like starving cattle. Ask you for tips while the cruise ship makes money off promoting these crowded unmonitored excursions. The extra fees and tips will run you another 50 minimum each. The kids aren't encouraged to attend any free activities. You can never find someone to help you. Cant find a trash can anywhere. The food is BLAND AT BEST. The food specialty areas (for example coffee and hot sandwiches) never have more than 2 workers per station for 1000s of people to discourage you from using the services due to the long waits. All extra activities like bingo are extra. The board game rooms have tons of the same few games all with missing parts. No playing cards. Underage drinking was rampant. Kids using their bubbles cards had a difficult time getting sodas from the bars and servers. You dont get a refund for money you won once they get to port. It should be your money...and i could keep going....say no to Carnival Paradise. Read Less
My 2 sisters and I decided to take my mom on a cruise. We decide to get a nice suite. Not only was there no wheel chair elevators for disabled people, but the lines for the Buffet was insane! The line to get onto the boat took over 35 ... Read More
My 2 sisters and I decided to take my mom on a cruise. We decide to get a nice suite. Not only was there no wheel chair elevators for disabled people, but the lines for the Buffet was insane! The line to get onto the boat took over 35 minutes due to rude people not allowing a disabled lady in a wheel chair go first. Then the 10th floor buffet was gross! Lines that took way over 45 minutes. Also to get to the buffet the floors around the pools were so slick and wet we couldn't chance one of us pushing my mother to fall! Someone is seriously going to get injured. As to the restaurants thankfully they were delicious. Liked the steak house very much.
The one thing I had was a great time laughing. ONLY THING.
Way too crowed. 5000 people on one ship. UM no. And to have no wheel chair elevator is not smart! And they don't just have where you push the floor you want to be on. Nope. They make you wait and advise when that elevator will be ready. Again by this time rude ignorant people jump in front of my mother in a wheelchair.
Lastly being on a floor with a suite, we had our own bar and pool. Loved that. BUT.....the pool was only for us till 7pm. Then it was open to the entire boat. I didn't spend thousands of dollars for rude ignorant people to be allowed on our floor's pool! Oh and best part? There was a bachelor party on this floor. LOUD, RUDE, AND didn't want to go back to the suite pool as all the guys were drunk the entire time. Shocked no one kicked them back to their suite. Would I go back? Nope. For the amount of money I spent I could of went to Ireland. Waste of money. Don't do it. Read Less
Sorry for the delay, my wife stop me till I cooled down. My wife needs a wheel chair to get on and off ship, when we got to the port we were told she needed to get in the building and then they would find a wheel chair, we waited over a ... Read More
Sorry for the delay, my wife stop me till I cooled down. My wife needs a wheel chair to get on and off ship, when we got to the port we were told she needed to get in the building and then they would find a wheel chair, we waited over a hour in the VIP lounge, then when they came they only took her to the lobby of the ship and told us the third party staff could not go onto the ship, we were in a area with 30 other people trying to get to there cabins.
We were traviling with 5 other couples and were seated at a table for 12 in the main dining room. The first night we did not get our food for over 2 hours, the staff turned the lights up to clear the table before we got or disserts. On the second night they served prime rib/lobster. I had the prime rib with baked potato, everyone was done with their diner before I was offered any topping for the potato so I told them where to put there diner. The head maiter'd gave me a guarantee this problem would be fixed the next night, We were happy that he did fix the problem. They put more staff and a head waiter that know how to serve a large, they should have had this all along. We had to call room service to get ice in or rooms and they would only bring a quart bag at a time ( why )
Getting off the ship was a joke, this time no wheel chair was available so we had to use a walker the hole way. Read Less
My January, 2018 cruise aboard Sensation was the worst cruise I have had to date. The problems began at embarkation. Even though we had FTTF, we had to wait at the terminal over 2 HOURS to board. I can't imagine how long we would have ... Read More
My January, 2018 cruise aboard Sensation was the worst cruise I have had to date. The problems began at embarkation. Even though we had FTTF, we had to wait at the terminal over 2 HOURS to board. I can't imagine how long we would have had to wait if we had not had FTTF and got "priority boarding." Once aboard I was immediately struck by how shockingly dated the decor is on board. It screams 1970s and 1980s. I ended up getting used to it by the end of the cruise, but it was very jarring for the first couple of days. I felt like I had stepped into a time machine. There also was some cosmetic wear and tear on the ship, such as visible rust. Our interior cabin was horrible. Even though we were a party of 2, they put us in a cabin with 2 bunk beds. When closed, the top bunks overhang the bed and my husband and I both bumped our heads several times. Rather than a piece of artwork, there was a curtain over a "fake" window (nothing behind it but plastic wall). Who do they think they are fooling? I'd rather have the artwork. The room was extremely small and cramped and there was NO refrigerator. That was a big deal to us. We had to constantly have our steward refill our ice bucket - which wasn't big enough for the drinks we had pre-purchased to have delivered to our cabin. The shower water temperature and pressure were very good.
The worst incident that occurred was when I was injured in one of the lounges. The lounge had tables with glass tabletops that were NOT secured to the table legs. I was drinking water all night - no alcohol - and slightly leaned on the table to stand up because I have osteoarthritis (and have never had a problem before doing this.) Due to the defect of these tabletops not being attached to the legs, it slid off and shattered, injuring my foot which was bleeding profusely. My foot had been stabbed by broken glass in many different places. But that wasn't even the worst part. The worst part was the horrible customer service I received at Guest Services when I reported the incident. I was told point blank it was "not Carnival's fault," rather than the "we are so sorry this happened to you" I should have received. There was no empathy or express of concern whatsoever. As for whose "fault" it was - that should have been up to a manager - not a low level customer service agent, and he should have gotten a manager to speak with me. The defective furniture was the reason this happened, which I think clearly makes it the fault of Carnival - but regardless, they should have at least not been rude in response to my injury!
This was the first cruise where we had to wait to be seated for dinner (my time dining.) Then, once seated, service was extremely slow and the food was lukewarm instead of hot when it got to us. What made all this worse was the lack of dining options aboard for dinner. The best alternatives - Blueiguana and Guy's Burgers, closed early so we could not eat dinner there!
The Serenity deck was a joke. People who clearly appeared to be under 18 were allowed to stay, one of the jacuzzis and a third of the deck were closed, and it was completely packed and noisy most of the time. There was nothing "serene" about it.
The entertainment did not appeal to us at all. It was mostly game shows, expensive bingo, kids events, and other things that didn't interest us at all. The production show we went to was okay, but no where near as good as the production shows we'd seen on other ships - even other Carnival ships. One of the comedians was surprisingly good though, and I usually don't like comedians.
The rest of the trip went a little better, but I still left the ship determined never to sail on Sensation again and planning to still go on the future Carnival sailing I already had booked but not planning on booking any more. I do not recommend this ship to anyone unless they like terrible cabins, poor customer service, injuries, and lots of waiting around at the terminal. Read Less
Our steward was very attentive and our room and bathroom were very wheel chair accommodating. Our extended balcony was lovely, but it was not accessible for my husband who is in a wheelchair. That was a huge disappointment! None of the ... Read More
Our steward was very attentive and our room and bathroom were very wheel chair accommodating. Our extended balcony was lovely, but it was not accessible for my husband who is in a wheelchair. That was a huge disappointment! None of the pools or hot tubs were ADA compliant and there were very few handicap bathrooms. If our friends had not joined us on this cruise, my hubby would have really been bored.
The food was good, and the dining room entertainment was lots of fun...especially Ken's singing. We thought the other groups were mostly just noisy and not great. The lines at the guest services were always long, and they were apologetic in denying any requests we made:-(
Leaving out of Baltimore was convenient for us, but the embarkation process was CRAZY!!
We rented a wheelchair from Special Needs Group wheels at Sea so I wouldn't have to transfer my hubby's big wheelchair all around. The foot rest wouldn't stay up when not in use so it was a big nuisance. I will NOT use them again.
This was our 1st cruise since my husband's stroke so I was apprehensive about the accommodations. Carnival Pride is not for wheelchair people so look for another cruise ship. Read Less
I have am a slight handicapped passenger. i did not need a wheel chair. I had preregistered on line and the curbside support was great. the first dock people in the terminal were more interested in text on thier cell phones and not ... Read More
I have am a slight handicapped passenger. i did not need a wheel chair. I had preregistered on line and the curbside support was great. the first dock people in the terminal were more interested in text on thier cell phones and not helping the passengers. when I asked what time I had to board she said its on my boarding pass. No zone was or number was on the pass that I made on line. I am a gold member and that meant nothring. I had signed up for a 12:30 boarding time and the not attentive two gate agents siad you wil jjust have to wait. when i was charging my phone I can what appeared to the supevisor or the gate area and she said I could have boarded already. We finally started the process of getting onto the ship.
That is when all service disappeared. We go to the room after waiting and hour in the buffet area. the buffet line was over an hour wait. there was no assistance offered and I finally gave up and went directly to the salad bar. for a ship with over 3000 guest I would have thought more possible stations then the pasta hamburger and buffet areas would be open. the pizza was also an hour wait and the hambuger and pasta areas were also an hour wait. why the main dining rooms werent open I have no clue.
When qwe got to the room. the 3rd wasnt there. We had expected a drop down bed but instead with had a trundle bed with a reaslly crappy mattress. No one was answering the steward line and no one was answering the service line. we finally went to the front desk another 45 min wait. Once I got the desk I was completely rebuffed with the fine print of the contract. if we had been told it was a trundle bed we would not have reserved the extended balcony for three. we would have gotten a standard balcony wiht the drop down ben. I asked for wheel chair assist and waited over 25 min. so my first 4 hours with Carnival were horrible. No food. room number ready and no wheel chair every showed up. when I gave up on the wheel chair another supervisor who was directing the traffic asked if he could help. My legs at that point had giving out and caused me to fall. Again no help from a staff to get up or get a wheel chair.
then the continuous annoouncements. We douldnt understand and single word fo the announcements. if the ship needs to do this as load as they are it needs to be fixed. the announcements at 10 am and later should be eliminated and teh training load horns on the cozumel day were horrible. I thinki I load the hearing from laying out on the serenity deck.
The food on the ship was about mcdonalds level of tastiness. poor soups, same deserts every night and the meat was 1/2 rate. this was my 11th crusie and 10th with carnival my gold level on this cruise ment nothing except the pin. no captains toast and nothing in docking etc. The service team needs to go to jet blue RCCL or southwest about service. our room steward was decent and no one got an additianal tip. I should have actually reduced all of the tips to $0 dollars. I was with 10 other men and trying to get carnival to get us onto a single table was like asking moses to party the red sea. We ended up with drunk lady that pissed off one of our guest who was celebrating his birthday and we ahd men at 3 other tables.
The pizza was only decent. for the wait I would have expected more. It was basic but very greasy. I asked for vinegar for my fries and was told they didnt have any. IN all of my cruises on carnival I looked forward to different appetizer and never turned away a main because the pasta, sauce or meats were great. the sauses were average, the plate was filled with stuff that didnt look or taste good and the desert bar at the buffet was the same stuff each day. I guess the desert chefs have been allowed to serve substandard fare.
I will not take the Victory again. I have had a ton better service on teh smaller ships like sendation and facination. and the ship we had in Alaska. I think we will use RCCL and celebrity for future cruises. Read Less
Was looking for a cruise near where I could go see a Miami Dolphin, and an Atlanta Falcons football game. Charleston was the best fit time and location wise. Don't get me wrong aspects of the cruise were good, but never great. The ... Read More
Was looking for a cruise near where I could go see a Miami Dolphin, and an Atlanta Falcons football game. Charleston was the best fit time and location wise. Don't get me wrong aspects of the cruise were good, but never great. The food was good in the dining room, but lousy in the buffet. Drinks were very measured on the alcohol, but with the cheers program 15 a day was plenty. One Comedian was good(Jerome) the other meh(Terranova). The crew led activities were at best bad to really terrible. (trivia by far the least entertaining, and unfortunately the most often)
Of my 12 or so cruises this was the worst. Guest services totally unfriendly, and completely unhelpful. The bartenders were by far the worst ever. Roque in the buffet area needs to find a new career. The Alchemy bar gets offended if you order a beer. "We're a martini bar, try somewhere else" Don't pre-pay your gratuities. Our cabin steward "MADE" only made the room once on a five day cruise.
There was one bright spot a Barista named AYSA. Best coffee I have had on a cruise. Read Less
The dream is about Carnival's largest ship, but it has no additional elevators, or eateries, or activities, or lines for getting on/off the ship. After 4 prior Carnival cruises, I was surprised just how desperately this ship needs to ... Read More
The dream is about Carnival's largest ship, but it has no additional elevators, or eateries, or activities, or lines for getting on/off the ship. After 4 prior Carnival cruises, I was surprised just how desperately this ship needs to be adjusted for it's larger number of cabins. Even at off-peak times, there were always long lines for most everything. We ended up using the stairs a lot, due to the endless waits for overstuffed elevators. I feel so sorry for the disabled cruisers, who had no option except to keep waiting.
The port of New Orleans is difficult to access, but once we were there, the embarkation went quite smoothly. Holding the life jacket drill in the dining rooms is a HUGE improvement, which Carnival should have adopted long ago (when other cruise lines did). The halls and cabin seemed like the Carnival standard. The group I was with were mostly directionally challenged, and kept wishing there were much bigger signs for odd/even cabin #s, and the patterned carpet some other cruise lines use to help guests identify front from back at any point.
The main dining room always had good selections, but the buffet was hit and miss. I kept ending up at the deli, needing a lot more than the few bits of buffet food I'd found which looked good. Getting back in the afternoon from shore excursions, the only options are Guy's greasy burgers, room service (now very limited), cardboard pizza, or my life saver the deli. I've never had so many deli sandwiches in a week. If anyone else saw where Carnival claims their pizza place will make garlic bread, the employees and managers at the pizza place insist they will only prepare the 5 pizza options listed on their wall :( .
The entertainment seems to have been standardized. The main show lounge does musical reviews, while comedy is at the 2nd largest lounge, live music is in the central atrium plus a few lounges, and then at night there is party music in dance clubs plus movies on a screen above the main pool. The other options are swimming pools, deck loungers, hot tubs, mini golf, basketball, a fitness center, a walking/jogging track, a library, an internet café ($), and some deck games (ping-pong, checkers, chess). The crew also runs some trivia events, competitions, kids programs, a spa ($), and of course a casino ($). With a much larger ship, a lot more choices would have been great, but everything seemed identical to our 2 most recent prior Carnival cruises on smaller ships.
Cruising on the Carnival Dream, we got no benefits over choosing a smaller Carnival ship, but we found plenty of penalties. I'd find a different option if I could do it again. Read Less
My sister and I sailed on the Pride in Dec 2015 to determine if this ship would be right for a 50th wedding anniversary celebration. We were impressed with leaving from Baltimore and with the service on board.
This cruise was ... Read More
My sister and I sailed on the Pride in Dec 2015 to determine if this ship would be right for a 50th wedding anniversary celebration. We were impressed with leaving from Baltimore and with the service on board.
This cruise was disappointing. Service standards seem to have fallen. There was little or no communication between service departments and between supervisors and workers. A private party we had planned at great expense was coordinated badly. Especially disappointing was the failure of the photographer to show up even tho' we had ordered those services ahead of time and had checked with the Photography department on board the day of the party. The food all over the ship was of the quality of a Golden Buffet. David's steakhouse was waaaay overpriced. The steaks were tough and not flavorful.
We had organized a party of 32 people, many of whom had never cruised before. We were embarrassed that we chose Carnival Pride for our group. Read Less
we have been on many carnival crusies in the past and enjoyed with little problems. this on started with problems once on the ship. The app almost never worked, and need the app for almost everything to keep track of spending to ... Read More
we have been on many carnival crusies in the past and enjoyed with little problems. this on started with problems once on the ship. The app almost never worked, and need the app for almost everything to keep track of spending to entertainment Without the app it was hard to know what activities and pools were included in price., request from housekeeping took forever. Getting off ship they ruined my luggage. The food was hit or miss.Some nights at dinner the food was good other times too overcooked. The shore excursion to bermuda which was the aquiriam and snorkle was disapointing. not the best snorkling place or zoo.There was always a line at coustomer service due to everyone having so many problems The muster drill did not make anyone feel safe. The areas were so badly packed with people you could not even get to your assigned sation.. An up note,the entertainment was great and engaging. Good job Emma and entertainment staff. Read Less
This is our 16 cruise, we have cruised with Carnival multiple times, but, this was the most disappointing cruise ever. It was not the employees, but they lack of service provided. First the ship is so outdated and not very family ... Read More
This is our 16 cruise, we have cruised with Carnival multiple times, but, this was the most disappointing cruise ever. It was not the employees, but they lack of service provided. First the ship is so outdated and not very family friendly with its decor. The food was plentiful but strangely common. Almost the same menu a couple nights in the dining room. Our servers (although the same ones each night) acted like they had not ever seen us before. Usually, they would remember our likes, (ie: we have a soda card and request it every meal) yet...they never did. They acted rushed, not very professional and many times the dirty dishes set on the table throughout the meal. NEVER, have we had to beg to get our soda. In 7 days we were never approached to refill our soda, but offered alcohol all the time. There were 40 of us, and I will never go on this ship again. I hope for their sake the Vista saves them.
This ship had over 600 children. i LOVE KIDS, but parents who allow their kids to run wild are irresponsible. At 1:00 AM the last night of the cruise, our hallways was full of kids playing hide and seek among the luggage in the hallway. They were running, laughing and yelling, like kids do but 1:00 in the morning is nuts. Of course, we also had the party people enjoying their cruise, walking back to the their laughing and yelling all hours of the night. I know how terrible this sounds, I am not an old grumpy person but I have never experienced this lack of consideration for others. Is it a generation thing?
Of course, having a handicap room meant having a "door bell" which was pushed by adults and kids throughout our stay. No matter what time of day or night. This is not Carnivals fault, but just could not believe the craziness of people.
On a personal note, I am handicapped and in a wheelchair. I honestly am not picky or a complainer but I was unable to join family on 2 of the 3 stops due to lack of provision for wheelchairs. I understand that it is an inconvenience but I, paid the same price as everyone else, yet I was stuck on the ship. I would think in this day and age Carnival could provide "island transportation" for the handicapped. I would expect to have to purchase this service, and commit to it but at least I would be able to be apart of the experience. If I could have gotten to the islands I would have entertained myself understanding and accepting that it is not Carnivals responsibility to make the island/excursions handicap accessible but at least let a client try to make it into the city.
If you are a first time cruiser you would have probably enjoyed this cruise, however, I was a bit disappointed in its service. Yes, I could have complained about my issues but why bother, they can't make people behave! This ship desperately needs an upgrade! Read Less