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1 Helpful Vote
Sail Date: December 2017
This is a smaller ship so therefore less people and I had a great time. The Christmas activities were really nice. My cabin stewards were great despite the amount of cabins they were servicing, and my cabin was well serviced. Room ... Read More
This is a smaller ship so therefore less people and I had a great time. The Christmas activities were really nice. My cabin stewards were great despite the amount of cabins they were servicing, and my cabin was well serviced. Room service was on time and very friendly. The dining room staff were awesome and super fast delivery of food or drinks. I am booked back on this same ship next Christmas The cabin is an accessible one which I need as a am an above knee amputee. The roll in shower works really well with a nice big bench. There are plenty of grab bars around the bathroom as well. There was plenty of space for my wheelchair to get around the cabin. The only down side to it is if you are restricted completely to a wheelchair you would have problems getting out on to the balcony. There is a large step to climb over to get out there. With my prosthetic leg on this was not a problem but it would have been nice to roll out there in my wheelchair. Read Less
2 Helpful Votes
Sail Date: December 2017
We chose this cruise because we found $40 airfare from Hartford to Fort Lauderdale and the cruise dates fit right in. We got a balcony rate of $278 due to some previous cruis gambling. Our room number was 6351. Very noisy at night when ... Read More
We chose this cruise because we found $40 airfare from Hartford to Fort Lauderdale and the cruise dates fit right in. We got a balcony rate of $278 due to some previous cruis gambling. Our room number was 6351. Very noisy at night when there was a band in the lobby. Otherwise it was pretty quiet. We loved the ship and all its amenities and spent a lot of time in the casino. I was invited to leave each of the nights because they were closing. We did very well and covered our bill. I could not get accustom to the food however and it really bothered me. Everyone else on board were clearly loving the food so as usual it was me. Our room was great our steward was excellent as was the whole crew. We stayed onboard in Nassau because we were there last October and had no desire to go back. We just wanted to cruise. I can fully recommend the Victory. We had a great time and would choose the Victory again. Read Less
Sail Date: December 2017
Our steward was very attentive and our room and bathroom were very wheel chair accommodating. Our extended balcony was lovely, but it was not accessible for my husband who is in a wheelchair. That was a huge disappointment! None of the ... Read More
Our steward was very attentive and our room and bathroom were very wheel chair accommodating. Our extended balcony was lovely, but it was not accessible for my husband who is in a wheelchair. That was a huge disappointment! None of the pools or hot tubs were ADA compliant and there were very few handicap bathrooms. If our friends had not joined us on this cruise, my hubby would have really been bored. The food was good, and the dining room entertainment was lots of fun...especially Ken's singing. We thought the other groups were mostly just noisy and not great. The lines at the guest services were always long, and they were apologetic in denying any requests we made:-( Leaving out of Baltimore was convenient for us, but the embarkation process was CRAZY!! We rented a wheelchair from Special Needs Group wheels at Sea so I wouldn't have to transfer my hubby's big wheelchair all around. The foot rest wouldn't stay up when not in use so it was a big nuisance. I will NOT use them again. This was our 1st cruise since my husband's stroke so I was apprehensive about the accommodations. Carnival Pride is not for wheelchair people so look for another cruise ship. Read Less
1 Helpful Vote
Sail Date: December 2017
. we picked this cruise because we had shopped around late in the season and wanted to celebrate our anniversary and our kids adoption day. The Cabins were pretty good, the stewards that took care of us were great, they did a great ... Read More
. we picked this cruise because we had shopped around late in the season and wanted to celebrate our anniversary and our kids adoption day. The Cabins were pretty good, the stewards that took care of us were great, they did a great job. dining was mixed, we had a great wait staff, but the food has gone down in taste and value. We have had a lot better. one thing that was not up to par was the leto deck food, was pretty much the same every day, and not a very good selection at that, hit the Mongolian grill almost every lunch time, it was very good. The shows were very lacking. We only had 1 show for the 7 days, unlike other Carnival ships, which have a great show every night, and the show was not that good. seemed like a bunch of High Schoolers were putting on a show. not professionals at all. We chose 2 excursions. both were very good. was very upset and disappointed with way the tendering was handled. Hubby had to use a scooter ( due to severe back disk problems) we waited for over 2 hrs to just board a tender to go ashore. that is way to long, watched 4 tenders for regular people leave before we got a tender for handicapped people. Carnival did nothing about that problem. was not happy about that at all, if we had an excursion scheduled that day, it would have been bad, we were lucky that was just a day of looking around. We probly will be using Carnival again, but will never sail the freedom again. Read Less
Sail Date: December 2017
I have am a slight handicapped passenger. i did not need a wheel chair. I had preregistered on line and the curbside support was great. the first dock people in the terminal were more interested in text on thier cell phones and not ... Read More
I have am a slight handicapped passenger. i did not need a wheel chair. I had preregistered on line and the curbside support was great. the first dock people in the terminal were more interested in text on thier cell phones and not helping the passengers. when I asked what time I had to board she said its on my boarding pass. No zone was or number was on the pass that I made on line. I am a gold member and that meant nothring. I had signed up for a 12:30 boarding time and the not attentive two gate agents siad you wil jjust have to wait. when i was charging my phone I can what appeared to the supevisor or the gate area and she said I could have boarded already. We finally started the process of getting onto the ship. That is when all service disappeared. We go to the room after waiting and hour in the buffet area. the buffet line was over an hour wait. there was no assistance offered and I finally gave up and went directly to the salad bar. for a ship with over 3000 guest I would have thought more possible stations then the pasta hamburger and buffet areas would be open. the pizza was also an hour wait and the hambuger and pasta areas were also an hour wait. why the main dining rooms werent open I have no clue. When qwe got to the room. the 3rd wasnt there. We had expected a drop down bed but instead with had a trundle bed with a reaslly crappy mattress. No one was answering the steward line and no one was answering the service line. we finally went to the front desk another 45 min wait. Once I got the desk I was completely rebuffed with the fine print of the contract. if we had been told it was a trundle bed we would not have reserved the extended balcony for three. we would have gotten a standard balcony wiht the drop down ben. I asked for wheel chair assist and waited over 25 min. so my first 4 hours with Carnival were horrible. No food. room number ready and no wheel chair every showed up. when I gave up on the wheel chair another supervisor who was directing the traffic asked if he could help. My legs at that point had giving out and caused me to fall. Again no help from a staff to get up or get a wheel chair. then the continuous annoouncements. We douldnt understand and single word fo the announcements. if the ship needs to do this as load as they are it needs to be fixed. the announcements at 10 am and later should be eliminated and teh training load horns on the cozumel day were horrible. I thinki I load the hearing from laying out on the serenity deck. The food on the ship was about mcdonalds level of tastiness. poor soups, same deserts every night and the meat was 1/2 rate. this was my 11th crusie and 10th with carnival my gold level on this cruise ment nothing except the pin. no captains toast and nothing in docking etc. The service team needs to go to jet blue RCCL or southwest about service. our room steward was decent and no one got an additianal tip. I should have actually reduced all of the tips to $0 dollars. I was with 10 other men and trying to get carnival to get us onto a single table was like asking moses to party the red sea. We ended up with drunk lady that pissed off one of our guest who was celebrating his birthday and we ahd men at 3 other tables. The pizza was only decent. for the wait I would have expected more. It was basic but very greasy. I asked for vinegar for my fries and was told they didnt have any. IN all of my cruises on carnival I looked forward to different appetizer and never turned away a main because the pasta, sauce or meats were great. the sauses were average, the plate was filled with stuff that didnt look or taste good and the desert bar at the buffet was the same stuff each day. I guess the desert chefs have been allowed to serve substandard fare. I will not take the Victory again. I have had a ton better service on teh smaller ships like sendation and facination. and the ship we had in Alaska. I think we will use RCCL and celebrity for future cruises. Read Less
Sail Date: December 2017
I have to say to start off with..I am now a cruiser for life. We choose this cruise for the cost and time of year. It was a fundraising cruise for my sons Special Olympics sport team. We found out Carnival Cruise lines offer this and ... Read More
I have to say to start off with..I am now a cruiser for life. We choose this cruise for the cost and time of year. It was a fundraising cruise for my sons Special Olympics sport team. We found out Carnival Cruise lines offer this and decided to try it out. We spent several months submitting paperwork to get it approved..with lots of humps in the road..but finally got it done. I am very glad we did. We raised a good amount for our team. For the Cruise...Everything was great. Embarkation was smooth and timely. We arrived at our appointment time and was on the ship in plenty of time to hit the food on the lido..great! Our cabin was was roomy enough for my daughter and i to enjoy it when we were in their. I love the balcony, plan on looking into larger ones in the future..but for her and I it was fine. I would be ok with inside or oceanview and spend my mornings on the serenity deck. I love that area..plenty of loungers not towel hogs at all on the 2 Carnival cruises I have been on.. plenty of space. Hammocks,clamshell beds all over the place. I have to say I did not watch any movies on the Dive in Theater this cruise. My daughter did. The movies did not interest me. I played Bingo and won $400 yeahh.. I went to the casino a couple of times..shopped a little..loved it. I enjoyed the dining room..we had late dining but was able to get switched to early to be able to have dinner with a few of a friends and from our group to eat together. The staff was great..we had a fun group of guys. Joshua was one of them, I can not remember the other names right now..,.we got pics with them our table was # 323 early dining. The Maitre D was absolutely wonderful. He found out one of our families had been in a wreck on the way to the cruise and he made sure they had anything and everything in the cabin and special dinner if they felt like coming to the dining room which they did. Wonderful time and great people working on The Freedom. I highly recommend booking this ship again!! I love the ports. We had no problems in Jamica even going off away from the port..all we did was shop there and Grand Cayman we went to the public beach and then did some shopping there also. Cozumel we shopped..and relaxed. The debarkation was crazy..we all stood in hallways and those with suitcases small enough could go sit in the theater or lido,..and waited til our decks were called..then off to our cars we went!! Thank you It was an amazing trip and already have next years booked asgain as a fundraiser for our team..cant wait!! Read Less
Sail Date: December 2017
This was my 3rd cruise with Carnival and it will be most likely my last. My first cruise was b2b on the Victory solo, I bought a FTTF because I did not want to deal with the massive lines being disabled and in a wheel chair. I rented a ... Read More
This was my 3rd cruise with Carnival and it will be most likely my last. My first cruise was b2b on the Victory solo, I bought a FTTF because I did not want to deal with the massive lines being disabled and in a wheel chair. I rented a mobility scooter to use on board that would be in my cabin once I boarded or shortly after. I was told by customer service I would be escorted to my cabin to get my scooter or I could stay in my cabin if I wished upon boarding. That was not the case, I was dumped in the Atrium to wait 2 hours like everyone else that could not access the cabins. I could not eat, I could not use the rest rooms, I was literally stranded. This cruise my friend and I both went and we both needed the scooters, I was afraid that they were going to dump us again and not care I contacted JH and he told me in a private message that this would not happen and to rest easy and enjoy the cruise and he would personally take care of my worries. Mind you we had to book this cruise 550 days to get side by side balcony cabins so it was a very long wait. Paying for FTTF for solo cruisers was a waste of money. I contacted Matt the CD and after 2 days of trying to contact him, finally got to tell him the issue and I did not understand since it was him that was supposed to make sure it did not happen again. He said JH had been late sending him requests, I told Matt I did not want a fruit basket or candy just what I wanted and paid for X2 (my friend and I both had one for each cabin). The day of debarkation, I went to Matts Q n A show since there was a new procedure and it sounded like we were going to be dumped and left stranded again. He assured me that was not the case. Well it may have well been 5 separate people escorted me from my cabin to the sidewalk outside of the port. Fttf cruisers were able to leave the ship with the other priority members by 8am. I did not get out until 9:15. I was so upset, that night I called and got a refund but it was too late the damage was done. During the morning show I asked Matt with the new ship were they going to add more than 5 percent accessible rooms since it is near impossible to cruise without reserving 550+ days out. His response was I think we are above 5 percent, I corrected him and told him 22 cabins on a ship that holds 4k is no where near 5 percent. His reply back to me was well you at least get a larger shower and you should be happy since nobody else gets one. “LARGER SHOWER” WTH? The rest of the staff were ok, nobody went above and beyond, I did not feel the need to add additional tips. Unlike the Victory I felt like a queen and tipped accordingly. The food was really good, nothing to complain about. The ship was not accessible friendly by any means, minimal at best. Perfect example I went to the spa to watch a pain management (aka/accupuncture sales pitch) the instructor watched as I struggled with the door as it slammed on my knee. No accessible access at all on some doors. My cabin 7401, was a accessible cabin, with no door assist, the balcony had a mobility ramp for a chair but the bed was way to close to the sliding door to actually use if wished. The shower was a larger than standard shower with a folding bath chair, hand spray for the shower which was placed way too high for a person that could not stand to get to it. The dining areas, what a fiasco, they really need a separate area for scooters and wcs. We were smack dab in the middle of the dining area with only one spot to safely park a scooter. My friend ended up parking hers and hiking to the table each night. While on the Victory it was never a issue we always had the table closest to the door and plenty of parking. Lido, was fine staff always helped. JJ’s I seen 0 low tables so it made it not accessible at all. The clubs, had no issues besides no chairs unless you were there uber early, I had no issues since I had my scooter. Ports, nothing really new the procedure went smoothly and staff was helpful. With the Vista being a new ship ADA supervisor dropped the ball big time. It could have been a amazing ship for everyone, but this was not the case. I don’t blame staff (minus Matt), I blame the ship designers. One more comment about Matt, he needs to go get some sensitivity training and some ADA classes, had he been a employee in the states he would have been subject to termination to say such a thing in a open forum. I did enjoy my cruise, but will not be sailing on the Vista again. Read Less
2 Helpful Votes
Sail Date: November 2017
My experience on Carnival Imagination, Vacation from hell: My wife and three children two which have autism sailed on our first family cruise together on this ship. Child care was reported excellent and our special needs children were ... Read More
My experience on Carnival Imagination, Vacation from hell: My wife and three children two which have autism sailed on our first family cruise together on this ship. Child care was reported excellent and our special needs children were supposed to be cared for... wrong. One night after I dropped my 10 year old autistic son off I found him 30 minutes later wondering the upper decks, luckily he didn't come to any harm. When I took him back they didn't even know he was missing!!!! Even though there were 5 workers present and no calls made. The next night my older artistic son was dropped off in circle c again with instructions to call me for any problems. I found him walking into a show that was being performed. I kept him for an hour to see if they noticed him missing.... this time they did and instead of calling me they had my 12 year old daughter and some other passengers children roaming the shop looking for him. Myself and my wife obviously had no rest on this "hell" vacation and they endangered my children. When asked for resolution for this horrible and stressful experience they offered $200. I guess Carnival Cruise lines values disabled autistic children at $100 each. Read Less
2 Helpful Votes
Sail Date: November 2017
I will try to do this on a day by day basis. Pre-Cruise We stayed at the Hampton Inn, Ybor. The hotel was very nice, they had a shuttle which took us to the pier and will also take you anywhere within 3 miles. We had a very nice room ... Read More
I will try to do this on a day by day basis. Pre-Cruise We stayed at the Hampton Inn, Ybor. The hotel was very nice, they had a shuttle which took us to the pier and will also take you anywhere within 3 miles. We had a very nice room and the front desk staff was very friendly. There are a few places to eat within walking distance from the hotel. The morning of the cruise, we took the shuttle to the pier at noon (our apt was 12:30-1:00). Boarding was pretty easy as we were in our room by 1:00. We met our steward (Arnold). We dropped off the carry-ons and went to lunch on the lido deck. I went to the burger station (decent burgers, great hot dogs). My wife went to the buffet. Ave CCL buffet, not bad but not great. By the time we finished lunch, our luggage had arrived. We did the lifeboat drill which went fast. We then killed a bit of time, my wife had her drink of the day. We had anytime dining which was a mistake. I strongly suggest that you sign up for a set dining time. For the anytime dining, you go to the Elation dining room, wait in a long line to get a pager then wait another 20 min to get seated. The first night was was worst, it took us an hour from when we went upstairs to when we were actually seated. The other nights were more in the 30 min range. Dining room food was "OK", they don't do the lobster tail or the filet anymore (unless you fork out an extra 20$). The food quality was down a bit from cruises we had taken in the past. My wife said she really enjoyed the duck. Since we had anytime dining, we had a different wait staff each night, although you can request to be seated in the same section (although you will have to wait longer). We ate in the main dining room 3 nights and the buffet 2 nights. The buffet was ok, nothing great but it wasn't too bad. I don't remember what time the casino and the shops opened but I don''t think it was any later then 6. The first day was a sea day, I went to the omlet station which was good as always. I have heard people mention that they were stingy on the bacon (they were). This cruise wasn't crowded so we never had an issue finding a seat on the lido deck. We just pretty much chilled out on the sea day. Roatan: They change the ships time 2x during the cruise, they change to central time the night before Roatan. The boat docked about 11:00am. It was a bit overcast and they said it had rained the day before. Other then the slight overcast, the weather was good. If you booked a CCL cruise, you will meet in the parking lot right after you go through the shopping gauntlet. If you booked with a 3rd party, you will have to leave the port compound. It's about 1/4 mile hike. My wife just went to the local beach. It will cost 14$ if you take the cable cars. My wife has limited mobility so she paid a guy 20$ to take her there and back on a trike. I am a scuba diver and I had my tour set up with Subway Watersports. They picked me up where all the other 3rd party tours left from. The diving was pretty good, although the overcast limited visibility a bit. The water was warm and the wall was pretty nice. We also did 2 small wrecks. The advantage of taking a private dive tour is the level of service. I only had 2 other divers on the boat with me. They were staying at a resort. I told the dm it had been 6yrs since my last dive so he more or less had to give 100% of his attention to me. The timing worked out well, after the 2 dives, they dropped me back off at the port with 2 hours to spare. My wife said the beach was pretty nice, she had a good time. We watched the 2 adult comedians. They were pretty good. There was a white guy Ron and a Black guy, Hank? The white guy was funnier on the 1st night but the 2nd show on the last night the black guy was a total blast. Cozumel: They changed back to eastern time on the night between Roatan and Cozumel. We docked at the International Pier. Again the CCL tours started fairly close to the end of the pier. If you are doing something 3rd party, you will have to go through a large shopping gauntlet to get to where the private tours or taxi's are. I went diving with Island Divers. Like an idiot, I paid a taxi driver $10 for a ride to the marina which I found out was 1/2 mile away ( I walked back). The dive was very nice, we had 6 people on the boat and 2 DMs. We did Palancar Gardens at about 100ft and our 2nd dive was on the Chan (not going to try to spell it), about 40ft. My wife did the Deluxe Catamaran / beach and snorkel. Her and my brother came back from that pretty lit up. Apparently slipping the bar tender a few $ makes the drinks a lot better. A warning for anyone who may be affected by this, the Mexican police were checking people's bags getting off the ship, they also had dogs. After the dive, I went right back on the ship, no reason go shopping or stop at any of the over priced bars near the pier. Final Sea day: We just chilled most of the day, I actually went down the waterslide a few times. ( I was the only 50yr old to do so!!). Disembark day. We had to be out of our rooms by 8:30 (although our steward let us keep our bags in there until 9:30) So we hung out on the lido deck until it was time to get off. Since he had mobility issues, we went down to deck 7 and had someone wheel us through line so we were off the ship and outside within 10 minutes (pays to be gimp at times). Homeland security was being a bit of a PITA so most other people were in line for over an hour. The whole operation was a bit behind schedule due to homeland security. Odds and Ends: Other passengers: Seemed to be a mixed crowd, there were some kids but not a bunch. I didn't see anyone walking around too drunk. Most nights, the decks were pretty empty by 11:30. The younger crowd may have been in the club but from what I saw, the ship went to bed early. LIdo Deck: never had a problem getting a lounge chair or a chair on the deck. Didn't see any chair logs or people 'reserving' chairs all day. Casino: It was average, it was pretty dead by midnight every night. I lost a few hundred which was about what I had budgeted. Room Service: Very efficient, we had all of our room service orders within 15 min. My only suggestion would be, if you order a pot of coffee, get 2x creamer or you will run out. Room Steward: Arnold was pretty good. We didn't really have any special requests. We only got evening turn down, no real need for the guy to be in there day and night. Entertainment: We did the adult comedians who were both pretty good. We also did the adult game show ( my team lost so no ship on a stick for me). We also participated in Quest. Overall, that night was a total blast. We did the veterans thing which I suggest you attend if you or a family member are a vet. We didn't do any of the other shows as I am not a singing and dancing fan. The Ship: It is an older, smaller ship which has it's pro's and cons. 1 of the atrium elevators was out. The ship was clean and they had already refurbed the cabins on a few of the decks. Also a smaller ship means less walking around. Luckily other than embarkation, there weren't many long lines. Usually you could walk right up to the burger station, pizza station (so / so), deli (pretty good), buffet without a wait. Odds and Ends: We rented a wheel chair for my wife. If you want to take it off the ship, it will be 135$, if you just use it on the ship it's $50. They are also very wide so it's a PITA to get around with them. Overall it was an enjoyable cruise. The only thing I didn't like was the anytime dining and the decline of food quality from cruises in the past. Read Less
Sail Date: November 2017
We choose this cruise to spend time with our kids and grandkids and we had a great time with them. But the poor staff seemed very overworked. Our dinners usually took at least two hours and most of that was waiting for the next course. We ... Read More
We choose this cruise to spend time with our kids and grandkids and we had a great time with them. But the poor staff seemed very overworked. Our dinners usually took at least two hours and most of that was waiting for the next course. We had many missing dishes and we just gave up asking for them. Our steward only needed to do our room once a day but even then usually forgot something. We loved being on the sea and the comedians were funny but I am not sure I would do Carnival again. The ports were western Caribbean and the weather was pleasant for all 4. We did Salsa and Salsa in Cozumel and had a marvelous time. We made 6 salsas and each was delicious. We went ashore in Belize and shopped and tried some native fruit. In Roatan we had a beach day and the kids loved it even when it rained. Costa Maya port had some great entertainment that we enjoyed. We loved watching the passengers getting back on board at each port from our nice dry cove balcony. Read Less
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