9 Carnival Breeze Cruise Reviews for Spring Break Cruises to Caribbean - Eastern

We had a great time, but there could /should have been more for the teen age group to do. For example there was a dodgeball tournament , but for adults. Kids ran around the ship a lot, unsupervised. There were several fights in the ... Read More
We had a great time, but there could /should have been more for the teen age group to do. For example there was a dodgeball tournament , but for adults. Kids ran around the ship a lot, unsupervised. There were several fights in the arcade that lasted long enough for my son to video and security knew nothing about it. There were tons if activities for adults and they were all great. The staff is excellent, very helpful, friendly and accommodating. The room was nice, clean and our steward Mudi, was great! At night, the room temp was warm and the air did not seem to be working at its fullest, but not terrible. Getting on and off was very easy for the cruise as well as for the excursions. Food was good and there was plenty of options and choices. Our cruise director marQ was awesome and heand many of the cruise staff learned and remembered many of the guests names. This made it very personal and fun as well. Excursions: amber cove- we did the horseback riding at Seahorse ranch and it was great. Horses are beautiful and Fausto, our guide was very informative on our way there. San Juan: the rainforest and Old SanJuan, very nice and interesting St. Thomas: snorkeling sea turtle cove, this was beautiful and we wish it would have lasted longer Grand Turks: the beach had a lot to do for everyone the water was beautiful. Read Less
Sail Date July 2019
In my opinion this cruise was not worth the amount I spent. I have sailed with Carnival 1 other time and it was the worst experience of my life and I almost never went on a cruise again after that. Last year we tried Royal Caribbean for ... Read More
In my opinion this cruise was not worth the amount I spent. I have sailed with Carnival 1 other time and it was the worst experience of my life and I almost never went on a cruise again after that. Last year we tried Royal Caribbean for the first time and loved it and this year I decided to give Carnival another chance. My mistake. I went with my boyfriend and 2 other couples so there was 6 of us in total. To begin, the embarkation process was smooth and quick as well as disembarkation. When we got to the room it was very small with no place to even put our suitcases to get them out of the way. I went on RC cruise line last year and the cabins were much bigger. This is not my main concern. Dining times were filled up so fast we had no choice but to choose 8:15 which was very late to eat dinner. Also, it was the prime time for many events so we either missed the events or we missed dinner. The activities and entertainment were a lot of fun for all ages. The comedians were very funny and the deck parties were a blast. Our entertainment director, Schwartz, was very entertaining and really made the whole cruise a lot more enjoyable. The service was great. Most people were very helpful and friendly and remembered names. We did an excursion at St. Thomas and we did the Turtle Cove snorkel. It was AMAZING and I would highly recommend doing this excursion. Grand Turk was very busy as there were multiple boats there so the beach was packed before we even got off the ship. There were no chairs anywhere so we had no choice but to go to the pool. Puerto Rico was a port I have been to before. Lots of little shops and places set up selling things but other than that there was not much to do. The next topic is the things that bothered me most. My boyfriend and I bought the endless bubbles package. It was not endless. You could only get a drink if you were sailing unless you wanted to pay taxes. The package did not include a cup to refill. You had to stand and wait at the bar to get a drink. Also, if you were thirsty after 2am it was water or nothing. There was no way of getting a drink at night because all of the bars closed and that was the only way to get a drink. Also, every bar closed at about 12-1 am except the casino bar. So if you wanted a drink you had to go all the way down to the casino until they closed at 2 as well. We did not get our use out of our drink package at all and a lot of people we talked to did not even buy the drink package but were still being served drinks. The buffet hours were very weird and things opened and closed at weird times. The only thing open late was pizza which sucked. The food itself was not great. The food choices at dinner were horrible. The desserts at dinner were horrible as well. The buffet was hit or miss but for the most part it was not too bad. The desserts at the buffet were great. The burger joint was probably the best food on the entire boat. Lastly, the picture situation. They took amazing pictures so we wanted to buy all of them like we did on RC. There was absolutely no option to buy all of our pictures. If we wanted them all it was $600. On Royal Caribbean for $300 we got all of our pictures on a flash drive that we got to take home with us. Overall, our experience was not great. We will not be sailing with Carnival again and will be going back to Royal Caribbean. Read Less
Sail Date April 2019
We sailed the Carnival Breeze for our bi-annual Spring Break cruise, April 13-20, 2019. It was a great cruise but did have a few negatives. First, the good and very good: -Embarkation – the new way that Carnival does this worked ... Read More
We sailed the Carnival Breeze for our bi-annual Spring Break cruise, April 13-20, 2019. It was a great cruise but did have a few negatives. First, the good and very good: -Embarkation – the new way that Carnival does this worked very well, and boarding the ship was an easy process. Much better that the prior process of waiting in lines to see a representative, showing your credit card, getting your room keys, etc. Now it’s just walking into the security area, having your boarding pass scanned, getting a boarding group number, having your picture taken, getting screened and waiting for your number to be called. Your room keys are in a tamper-proof envelope in your cabin’s mailbox. -Food – the food everywhere was quite good, especially the desserts in the main dining room and the “Sweet Spot” in the Lido Marketplace. I wanted to try many of the dining options I’ve not tried on my prior Carnival cruises since the Breeze has so many to choose from. BTW, they changed the Tandoori station (which was included) in the aft pool area to a Seafood Shack (additional charges apply). I’m glad they did, as the lobster roll platter was outstanding – 2 rolls with fries for $14, and the lobster filling was fresh and plentiful. I also tried the new Carnival Deli menu – the Cuban sandwich was very good. Also, I tried the Mongolian Wok for the first time and enjoyed my noodles with beef in Sichuan sauce (spicy). I was going to try the free lunchtime pasta bar at Cucina del Capitano, but some of our cruise mates tried it and said it was nothing special. The new food tries also included Guy’s Pig and Anchor Barbecue (very good) and the light soup and salad lunch offerings in the Plaza Café. Of course, previously-experienced Guy’s Burger Joint was visited as well as the Blue Iguana Cantina for a breakfast burrito and lunchtime tacos. All very good as usual. We ate breakfast in the main dining room every morning except one, for Sea Day Brunch or Open Seating breakfast, to avoid the mobs of people in the Lido Marketplace. Food was good; however, it was hit and miss on the poached or over-easy eggs having a soft yolk. Dining room food for dinner was very good with few exceptions. -Drinks – we had the Cheers! Package so we were able to try many different concoctions from many different bars. Our favorites were the Casino Bar, Alchemy Bar and Red Frog Pub. Drinks were consistently prepared, and after-dinner specialty cocktails at Alchemy were a nightly event. -Entertainment – very good shows in the main theater, with talented singers & dancers and nice staging/special effects. The Country/Rock band and singing duet were both great. We enjoyed the live music nightly. They also had a modern string quartet that played today’s songs instead of traditional string compositions. -Shops – the Breeze has a wide variety of shops with reasonable prices. Of course, my wife got a “souvenir” at the EFFY fine jewelry shop. We also won a raffle there for a signature EFFY jeweled panther keychain and ruby pendant necklace. -Service – overall the service was quite good, and the crew we encountered friendly and wanting to help. Service at the bars was quick and efficient. Our dining room team (Early Seating Dinner) was hard working and did a good job all week, learning our names the first night and using them every night thereafter. However, it is apparent that they have reduced staff in recent years and the team was stretched thin on the busy nights (first night, Elegant nights, etc.), as the ship was at capacity, with 4700+ guests on board (standard double occupancy is 3690). The Guest Services staff were some of the best I’ve encountered – I’ll describe an issue I had with the cabin involving Guest Services later in this review. There were some inconsistencies with certain aspects of the service we experienced, which are also described later in this review. -Cabin Steward – our Steward Victoria was probably the best we’ve had on any cruise, on any cruise line. She did an amazing job of keeping our stateroom clean and comfortable and supplied with what we needed. -Casino – it was large with plenty of slots and table games. I don’t gamble, but my wife certainly made some donations on the slots. As mentioned previously, the bartending team was top-notch. However, as this was Carnival and the only indoor venue that allows smoking, be prepared for a constant smoke smell – the ventilation clears the actual smoke quickly, but the odor is persistent. Shore Tours – we did Carnival-sponsored tours in each of our four ports. All were fun and informative. Now, the not-so-good: -Cabin – although our category 8C veranda cabin was Carnival’s usual rather roomy size compared to other lines, with a comfortable bed and couch, our cabin #8441 developed a sewer-like smell shortly after sailing. Long story short, they were unable to resolve the issue during our voyage. Our steward said this was not the first time someone raised this issue, so I would recommend avoiding this cabin. That said, once I raised the issue with Guest Services, they did make every effort to resolve the issue, sending the floor manager, HVAC technician and even a Guest Services representative to investigate the matter. Our workaround was to leave the bathroom door slightly opened, as the air intake vent in the bathroom was quite powerful and kept the air circulating and the smell reduced. We bring a bungee cord with us to prop open the balcony door, so this was also done occasionally – when opening the cabin door at the same time, the air from the hallway comes rushing in to refresh the cabin air. These steps kept the issue to a minor annoyance, and Guest Services compensated us with an OBC that we felt was satisfactory compensation or our inconvenience. -Certain Main Dining Room Service – at Breakfast/Sea Day Brunch, it sometimes took a while to get attention by the servers after being seated. It sometimes took several minutes before we received water and coffee. Also, it sometimes took a while to receive our orders, even when adjacent tables received theirs even though being seated after us. Finally, getting bar drinks/wine at dinner was a challenge, especially in the first few days of the cruise. Things were better later in the week. -Crowds/Lines – this was the largest cruise ship we’ve ever sailed, and as mentioned previously, the ship was at capacity since it was a Spring Break cruise. The chair hogs we out in force, so we didn’t even try to lay out in the sun while on the ship. We got our sun time on our shore tours. Also, lines for certain food stations in the Lido Marketplace could be very long at peak breakfast and lunch times. In fact, the one morning we had breakfast on Lido the lines were so long at the buffet I was able to get a Blue Iguana burrito (no line!) and finish it before my wife returned with her eggs and bacon from the buffet. Finding available tables could also be a challenge. Getting off the ship at certain ports of call also had big backups. The cruise being over Spring Break meant over a thousand kids on board, so there was plenty of hallway running, (every) elevator button pushing, and loud areas. Definitely not a cruise for relaxation. -Debarkation – chaotic and slow-going. It seemed to me they called too many decks (for self-assisted departures) and Debarkation Zones (for checked luggage folks) at the same time, overwhelming the solitary forward staircase and elevators used for this purpose. This needs to be better-managed. -Overall – a great cruise with lots of dining choices, great drinks and service (with a few exceptions) and smooth embarkation process. Although there were some issues (the cabin odor being the main one), the weather was great all week, and we enjoyed the ports and sea days. I would definitely cruise the Carnival Breeze again, just not at Spring Break and not in cabin #8441. Read Less
Sail Date April 2019
We chose this ship for location and departure date. Luckily we had 4 stops so that made the ship more bearable. You can only go down the slides so many times. The kids club was ok. The best food was all of Guy's stops. The Pig ... Read More
We chose this ship for location and departure date. Luckily we had 4 stops so that made the ship more bearable. You can only go down the slides so many times. The kids club was ok. The best food was all of Guy's stops. The Pig and Anchor was not open every day and for lunch only. The pizza and deli would be lifesavers when burgers and tacos were closed. Amber Cove was a nice stop with the pool as we disembarked. We have visited San Juan numerous times so we like to go and visit the cat shelter there near the fort. Grand Turk was another reason for this ship and it was a huge disappointment. We did a beach excursion and a huge waste of money. The service was incredibly slow, I went to find my own beach umbrella. The food included in the buffet was terrible. There is a nice pool/beach area as soon as you get off the ship (free). St. Thomas was a nice visit as well. This cruise served the purpose of date/itinerary. Carnival is our least favorite cruise line - we love Disney and Royal Caribbean. Read Less
Sail Date March 2019
we go every year for down time. There were more nice servers on this trip than some of our previous trips. pig and anchor food was good,just needed to be open daily.The capitano's on this ship was highly over rated.Chris(Donkey) the ... Read More
we go every year for down time. There were more nice servers on this trip than some of our previous trips. pig and anchor food was good,just needed to be open daily.The capitano's on this ship was highly over rated.Chris(Donkey) the cruise director is one of the best i've seen out of 20 years of cruising.He loved his job in keeping people happy. We enjoyed the shows that we saw. the down side of this trip was some of te things that carnival doesn't tell you. 1 they don't tell you that every time you are in a us port you pay an extra tax on anything you drink on the ship. So if your in port for 8 hours it can cost you an additional 20 dollars per couple. I am an avid scrapbooker. so i was looking forward to that activity that was on board since they teamed up with michaels it was very disappointing took 15 minutes to get your supplies and then only gave you 15 minutes to work on the project.It wuld have made sense to prepackage the project or extend the time they gave. Our first night in the dining room was not good from the server to where they sat us. But by the next night they moved our seating to a private table and 3 really awesome waiters. Cabin steward was good. no issues with that at all. We would go again. yes. Read Less
Sail Date March 2019
This was our first 7 day cruise. Our second family cruise for spring break. My husband, myself and our two kids(14,12). First of all loved the ship. My kids actually really enjoyed the kids programs, they didn't come to room until ... Read More
This was our first 7 day cruise. Our second family cruise for spring break. My husband, myself and our two kids(14,12). First of all loved the ship. My kids actually really enjoyed the kids programs, they didn't come to room until 1AM every night. They made lots of friends and had a great time. The shows were pretty good. The Hasbro Game show was neat, we enjoyed that. Our favorite show had to be the love and marriage show, its always hilarious. Love the ativities they have on LIDO deck, just wish they had more of them. We felt like we had a lot of down time on sea days. Cruise director was great, Schwartz. Very funny and a great dancer. Dining: We did anytime dining. We very rarely had to wait to be seated. Service/staff was great, food was brought out in a timely manner. We ate there for dinner only, food was pretty good on most days. Breakfast and lunch on LIDO deck. Always love Guys Burgers and WOK is great too. Burrito bar and tacos were good. My kids love the pizza and ice cream. Keywest: Keywest was my least favorite port. We chose to do our own thing. I rented a golf cart in advance from sunshine scooters. Service was OK, my reservation was messed up and they were able to fix the pricing for me. We rode around town, which was very busy. We went to Ft Zachary park, it is a very long walk here so I would suggest a taxi or some type of vehicle. It was very beautiful beach. We brought our own snorkel gear and snorkeled for a bit. Snorkeling was OK, very cloudy till you got out around the rocks. Not to much to see but we did see some fish. After an hour of snorkeling we went to see the actual fort. Not to much to see but it was worth walking around and looking. Freeport: Loved freeport. We went to Deadmans reef. We chose to book this independently so that we could have more than just 1 hour at the beach plus it was cheaper. Staff was great, from transportation to and from cruise ship and while on beach. It is a good swim out but it very doable. Myself and family had no problem. Saw lots of fish and it was so beautiful and clear in the water like swimming in an aquarium. It was very cold at first though. My husband and son saw a sea turtle. we missed it because my daughter got stung by some jelly fish, which staff was helpful with and gave her some vinegar to help ease the discomfort. Would do this again. Snorkeling was great. Nassua: Here we booked a dolphin swim through carnival. VIP dolphin swim and lunch with blue lagoon. Transportation was great, took a ferry ride over to the island. The island itself is beautiful. My favorite place during the whole cruise. Dolphin swim was amazing!!!! well worth the money, we bought the video of our swim. Lunch was good, buffet. Next time we will just come and enjoy the beach. Hammock in the shade were great. Beautiful place. Read Less
Sail Date March 2017
My 2 sons (12 and 14) travelled on the Breeze March 26. This is my 14th cruise (10 with Carnival) and my sons’ 9th cruise (8 with Carnival). We loved this ship and the entire experience. The downfall for us travelling out of ... Read More
My 2 sons (12 and 14) travelled on the Breeze March 26. This is my 14th cruise (10 with Carnival) and my sons’ 9th cruise (8 with Carnival). We loved this ship and the entire experience. The downfall for us travelling out of Galveston is that we have to fly (from Canada) and IAH is so far from the port. We stayed 2 nights pre-cruise in Webster Texas just a few blocks away from Johnson Space Centre. Uber seemed like the most economical option (plus I like taking Uber). It cost $45 to get from IAH to our hotel and then $41 to get to the pier on Sunday. You cannot take Uber from Galveston so we opted for the cruise coach bus back to the airport which cost $150. Embarkation went smoothly but we had faster to the fun which would have expedited the process. The ship was clean. I see so many reviews and people taking on facebook that said the ship was dirty. The ship had 4538 passengers and there are not 4538 crew members following us around at every moment to clean up after everyone. The whole time I was on the ship, you didn’t have to walk far to see a crew member wiping down something. They try very hard to keep that ship clean. This is the first time we chose an aft balcony. We were in cabin 9477. OMG! I loved the aft balcony. Cabin 9477’s balcony is also about 4 feet wider than the ones in the middle because it extends a bit further to the wrap around balcony on the side. What I loved about this balcony is the fact that there was no wind. When I have been on open deck at night or a regular side balcony, it gets so windy. I could sit out at night and relax on the aft as it was so calm and peaceful. The only downside to this room is that you can hear some deck scraping from the lounge chairs above. They stack them at night between 9-10pm to clean the deck. I preferred the 9th floor though versus the aft balconies after as I prefer the shade. Well worth the extra money and I have already reserved my aft cabin for 2018 on the Splendor as I don’t want to miss out on that balcony. The food was very good. The main dining room’s food quality and selection was excellent. There was only one appetizer that I didn’t enjoy but that was more preference than quality. We had YTD and the restaurant was never busy at 5:45 when they opened. We requested to sit in Lala’s section as she was fantastic and really made our cruise for us. I love the Tandoor restaurant at the back of the ship. I could have ate lunch there almost every day. The only disappointment on this cruise was the lineup for breakfast in the main dining room. We really don’t prefer eating breakfast on the lido. We like the MDR for regular breakfast and also for the seaday brunch. What I learned was that everyone else on the ship had the same preference as us. We only waited in the line once and after that opted to eat breakfast on the lido. On past cruises, it was almost like our little secret to go to the dining room for breakfast but now apparently the secret is out…LOL. I will say though that there was never a lineup for breakfast on the lido. My breakfast typically consisted of a piece of French toast, a little bacon and a bowl of grapefruit and it was very good. My sons both loved Circle C. They had an excellent program for youth and my sons made some wonderful new friends. The ports were ok. We have been to most ports now and other than a few select ports, we like to stay on the ship. I was most looking forward to seeing Key West as I have never been there before, however, once we got off the ship the town was so busy because we were one of two ships, we walked around for a bit then returned to the ship. We actually LOVE being on the ship in port days. It is so quiet and enjoyable. Debarkation was also easy (fast to the fun) as we were off the ship by 9am and on our way back to the airport. Read Less
Sail Date March 2017
We really enjoyed our balcony on the Breeze, the food was great, the service was great, overall a 4 star out of 5. On previous cruises there was a show in the theater every night, now there are 2 or 3 in the week. And they are of the ... Read More
We really enjoyed our balcony on the Breeze, the food was great, the service was great, overall a 4 star out of 5. On previous cruises there was a show in the theater every night, now there are 2 or 3 in the week. And they are of the pre-recorded animation based variety, in addition the comedians are no longer in the large room for the pg rated performance. In the large room are bingo and audience participation diversions, I feel better suited for the afternoon crowds. The 2 complaints are the large number of children running around all hours of the night, it seems they are underfoot running from place to place and the poor or non-existent WIFI service. There are programs and dances for the kids but they are either disinterested or have a very short attention span. If the parents aren't willing to impose a curfew then the management should, the US shopping malls impose age based restrictions in the evening. I believe they should be kept out of the casino and other adult areas. I was unable to get on any site with the wifi service on my phone or tablet, when I tried the computer HUB area, the screen always searched, never bringing up any page. I tried to call guest services several times, no one every answered. When I went to guest services to complain, they just shook their heads and said no one can get on, too many people trying to use the service. Don't expect anyone to answer the phone at Shore Excursions or guest services, I never received any answer of the day or night. Don't expect to be able to keep in touch via WIFI or at the internet cafe, what worked on previous cruises does not work now. It appears that Carnival has cut back on many of the services that I feel are important, I would have liked to rated my trip a 5 star but it just barely rates a 4 star beacause of the reduced services and shows offered. Read Less
Sail Date March 2015
Carnival Breeze has the potential to be a great ship but it is currently let down by poor design flaws, poor quality food and a considerable amount of poor service by crewmembers. Having booked suite 7377 I was initially pretty excited ... Read More
Carnival Breeze has the potential to be a great ship but it is currently let down by poor design flaws, poor quality food and a considerable amount of poor service by crewmembers. Having booked suite 7377 I was initially pretty excited to be going back to Carnival for the first time in 5 years. Embarkation was great and we were on the ship within 5 minutes of arriving at Miami Cruise port. First impressions are very positive. We love the relaxed Cabana style theme throughout and think it really does add a pleasant change to the usual gaudy style on some cruise ships. We also love the range of restaurants available. Regrettably this is as positive as it got. Having left Miami we first had two days travelling to our first destination St. Thomas. After entering open waters we noticed that an unusual creaking sound emanating from an area around the main entrance of room 7377. We dismissed this as the cruise had just begun and who stays in their room right? Wrong! Later that night after an exhausting day (please be aware we flew 9 hours prior to boarding the ship) we went to bed around 10pm. We immediately realized that sleeping was not going to be easy. The creaking was loud and continued with every gentle roll of the boat. Now I have cruised many times with different companies on different ships of different sizes. I am fully aware that odd noises and bumps are to be expected. The noise that emits from Carnival Breeze suite 7377 is not normal. It is highly unusual and it is unacceptable to expect paying customers to put up with. After a few hours we managed to sleep I don't know if this was due to pure exhaustion or because the ship had hit calmer waters and the creaking stopped. So the next day we awoke to find all was quiet. So we put this down to bad luck and got back to enjoying ourselves. Wrong! That night 10pm. The same thing occurs! Now during the 3rd night the pattern is the same. This time I finally lost it and went to the Guest Services desk to complain. I was met with a sympathetic crewmember that politely advised that essentially could NOT do anything! Remember 3 days in and 3 sleepless nights. I advised that I want someone to go to the room and observe the problem with a view to identifying a fix immediately. What I got was a non-English speaking housekeeping guy, standing in the darkness of my room listening to a very loud audible creak and nodding his head in agreement! Good job Carnival! I also explained to the front desk that this appears to be a structural problem. The creaking is occurring, as it is metal rubbing against metal. Only to be advised that they were actually aware of the problem due this not being the first time customers staying in this room have complained. SO WHY HAVENT YOU FIXED IT PRIOR TO MY EMBARKATION????? Now this story continues in much the same pattern. To the extent I was financially compensated whilst on-board. Which went a little way to turning the problem around albeit. I was not moved to another room (I even offered to go to an inside stateroom foregoing my suite just to get some sleep! And the compensation offered doesn't come close to what I have paid and now essentially lost. Moving on. We had chosen anytime dining. This was available in the Sapphire restaurant. The meals on offer were very appealing and were looking forward to the dining experience offered. Unfortunately this was also a negative experience mainly due to the unbelievably slow service. The server staff is very good at the initial introductory salutation. They would bring bread and offer water. Then nothing. On all 4 times that we visited the Sapphire room for dinner, we had to wait over 20 minutes just to place the order for food and then we had anywhere between another 20 to 30 minutes before the first course followed by at least another 30 minutes wait for the second. We managed to hold on for 2 desserts during the 4 visits. I would have needed to re-shave if I waited on the other 2 occasions! Most of the time the staff were pleasant but ultimately unresponsive. Most notably was almost every dish that was meant to be hot was in fact tepid, bordering cold. Very disappointing. Which leads me to Breakfast in the Sapphire. We chose to take breakfast in he Sapphire to avoid the daily free for all at the Lido Marketplace. Overall this is still better than the aforementioned Lido experience but still it is not up to scratch. I can list multiple issues here but to put my complaint in context I shall list one to which I believe is so basic it should highlight the low level issues. Toast is a simple to make right? The concept of toast is to warm bread and make it crispy. The Sapphire completely fails this basic task on all attempts. Now I know this is a truly pedantic, anally retentive observation but nevertheless it does highlight that attention to detail with one of the most basic of requirements appears to be lacking on what is touted as a Carnival Flagship. Everyday I'll end up with nothing more that limp bread that appeared to have a spray tan. Next up -- The Staff Overall great. Most helpful, some not so but put it in context. It is entirely reasonable to not appear happily and smiley 24/7 especially when they have to deal with rude, obnoxious customers day in day. However some staff where just plain rude. On many occasions I witnessed crew members being foul mouthed with each other in front of passengers or often criticising passengers from afar whilst speaking to each other. Again I realize people are entitled to their opinion but they should be spatially aware and remain professional at all times. N.B. Crewmembers. Speaking in your own language does not necessarily shield your conversation from paying passengers. I have a major issue with members of the security team. During the cruise I misplaced my room card. Immediately I had the card replaced by the Guest Services desk and then went about as usual for a day at see before heading to our final scheduled Island (Nassau). As I tried to leave the ship my new card raised an alarm. This immediately led to Carnivals security personal surrounding me and belligerently advising me that I do "not have the right card and I shouldn't be using it" than accused me of having two cards" and saying the card I have used is not mine! All of which was completely untrue. I explained that this is the only card I have since A: The original had been misplaced and subsequently cancelled B: This was the card given by their colleague at guest services I was then told (not asked) to stand in front of machine and have my photograph taken all the while being asked security questions. Now I again realize this is a necessary process, but I highly object to the accusatory tone and surly nature of this security team. If they had simply asked to speak to me in a separate area and explained the process they had to go through to clear the problem than I would not be writing this now. Again this highlights a complete lack of the understanding about the first rule of customer service. Basic manners will go a long way! Eventually I was allowed off the boat. Only to return approximately 5 hours later to experience the same issue again! So lack of communication is also a big issue. To make matters worse even after showing my passport and highlighting that my room card, name and details were on the very list in the hand of the security guard. I was then again accused of having the wrong card. I want to point out not only is this very annoying it is highly embarrassing situation to be put in, since there was queue of other passengers on both occasions. So another night before we get back to Miami and having queued to get off the vessel for the final time. I am again met by the same security personnel crew member. This time she asks again to see my passport before I leave the ship. I highlighted that it is the very same person in the photograph who had the conversation twice yesterday and is now stood in front of her again. I.E my Passport and details do not change over night! Whilst I realize loosing the card is the root cause. This must happen a huge number of times and I'm assuming this was not isolated incident. I would suggest better communication between Carnival crew and the Sail account transfer process needs improving. Overall this has tainted my experience of Carnival and I will not be using them or any their sister companies anytime in the near future. Read Less
Sail Date March 2013
Carnival Breeze Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.0 3.7
Entertainment 4.0 3.5
Public Rooms 4.0 4.3
Fitness Recreation 4.0 4.0
Family 5.0 4.0
Shore Excursion 4.0 3.9
Enrichment 2.0 3.6
Service 5.0 4.2
Value For Money 5.0 4.0
Rates 4.0 4.0

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