This review uses experience on Royal Caribbean as a high water mark reference point; though the Breeze offers good value, it does not measure up to the quality of service, ship design, décor, and staff professionalism experienced on Royal ... Read More
This review uses experience on Royal Caribbean as a high water mark reference point; though the Breeze offers good value, it does not measure up to the quality of service, ship design, décor, and staff professionalism experienced on Royal C.
Though the restaurants and cleaning staff had good intensions, they often seemed overextended. They often did not seem to understand English when asked any question beyond the most common phrases and then responses where difficult or impossible to understand. This was not the case at all on Royal C.so I was disappointed. Examples of the less than professional service are the following: Not thinking to serve a spoon with coffee and having to get a busy waiters attention to ask for one. Serving melted ice-cream or lukewarm food. Impolite or impatient ways of getting you to take bread or give your order because the waiters seemed pressured or rushed to get their job accomplished. (again not experienced on Royal C. ) Some waiters seemed to be armature or ill trained, unsure of how or what to do next while others did okay. It was inconsistent. I must say the dining directors were good and accommodating.
Photographers where a constant annoyance on this cruise; at every dinner we were interrupted by men asking us (or not asking us) to pose for photos. On one occasion, for a second photo op that meal, a photographer was with an assistant dressed as a pirate with a plastic sword. without asking any in our dining party the pirate went around the table placing his sword under the throat of one of each couple to pose for the camera. Okay, maybe fun for some with young kids but our group of 12 was not in this category; very unprofessional and intrusive. Photographers also seemed to be filling many corners of hallways impleading the heavy traffic of this large passenger list of 4700 trying to snag anyone to get a photo in front of a fake beach or ship when we could do the same with our own cameras with the real thing outside! It was like navigating a narrow market around venders trying to sell you at every turn.
Lines at every turn:
Anything you needed or wanted to do required waiting in a line for at least 20 min or more usually. Customer service? wait in line (on the phone too). Shore excursions? wait in line. Food at most any venue? wait in line, activities, wait in line. We found ourselves using room service much more than expected to avoid time wasting lines but then still a 40 minute wait and for only sandwiches, coffee and juice; anything more, including pop, required payment.
Ship design was not impressive.
Dining rooms not very elegant compared with RC. They were also louder though we sat at many different locations on top and lower areas; acoustic deadening needed. The veranda deck was not inviting with high glass walls and partitions along the length of the ship, you could not enjoy a walk next to the sea with an open railing, and then had to go around high partitions along the way. Traffic flow in the buffet areas ( The Market) was difficult. Lines wrapped around hall areas. Attendants push carts and carrying things were always needing you to clear their way. People crowed past each other to find the ends of lines.
Décor just average. The small atrium had a backdrop of clouds on blue painted on a wall with cylindrical red and orange lights on wires. Tacky. Color combinations and decorations were nothing impressive. There was a feeling of randomness as to where activity spaces were placed. Casino, bars, play spaces were hard to locate logically, you had to find a map; it seemed not very intuitive. Art was just displayed in common hallways and then in a small, one entry room. Again, I was spoiled by a Royal Caribbean ship that had flowing intuitive and inviting spaces easy to find and get familiar with.
Embarkation and Disembarkation was well organized and managed by the upbeat directors.
This review just escaped a two star rating because of good Varity of food, hard working staff and upbeat directors.
But next time for me and mine, its definitely a return to Royal Caribbean on a smaller, more elegant ship. Read Less