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57 Carnival Bermuda Cruise Reviews

getting on ship was a breeze,,,,,but getting off was messed up with diamond cruisers getting off last it seemed cause we was with a diamond guest and we sat their n sat their and came in late like 6pm on the last day due to a passenger ... Read More
getting on ship was a breeze,,,,,but getting off was messed up with diamond cruisers getting off last it seemed cause we was with a diamond guest and we sat their n sat their and came in late like 6pm on the last day due to a passenger medical problem where we had to turn back around after being out in sea 6 hours from Bermuda n go back sailing 6 hours to Bermuda to take injured passenger back ,,,,,,it was hectic but we made it,,,,,we liked dressing up for hollaween ,,,,I was my personality a long haired rocker n my lady was malicifient dressed up so it was cool getting our picture taken by cruise mates,,,,,aris was our stewerd ,,,,did a great job taking care of our room ,,,,,always had good attitude !,,,,,we ate at 555 steakhouse,,,,,,have to say it wasn't that good ,,,,have had better on different cruises,,,,,,bonsai sushi was the best of all our 13 cruises,,,,,,superb!!,,,,,met some nice people along our 7 day cruise,,,,,never a bad attitude we saw ,,,,,everyone seemed to enjoy cruising ,,,,,,tony at karaoke did a great job making sure everyone at karaoke had fun !! hope to see you all on another future cruise !! roll tide roll !! peace !! Read Less
Sail Date October 2019
Food was the same menu as the previous 5-6 yrs. they sorely need a change! Crew was very nice as always. Amenities are average at best. Loved Bermuda, needed to have more time there on second day. On our way back from ... Read More
Food was the same menu as the previous 5-6 yrs. they sorely need a change! Crew was very nice as always. Amenities are average at best. Loved Bermuda, needed to have more time there on second day. On our way back from Bermuda, we were 5 hrs out of port headed back to Charleston, the ship started to list to the port side. They got it corrected then it listed really badly again, we were in the dining room and had to catch the dishes as they slid off the table. A few minutes later they announced we had a medical emergency and had to return to Bermuda. We were supposed to return to Charleston at 7am Saturday. We got back at 4pm. The Debarkation process was a cluster at best. And there was never any mention on the ship of it listing. Some of the guests thought we had turned abruptly and that is what had happened. Lol do they really think a 103,000 ton ship can turn that quickly. I would still like them to admit we had a mechanical issue and address it properly. We have sailed on the Sunshine 5-6 times and this was the first issue we have had. Read Less
Sail Date October 2019
This is my 3rd cruise on the Breeze, once in 2014 and I decided I would not sail her again. Then my sister and I were looking for a cheap getaway, the pricing was good, so with some hesitation I booked the Breeze in July. We had a ... Read More
This is my 3rd cruise on the Breeze, once in 2014 and I decided I would not sail her again. Then my sister and I were looking for a cheap getaway, the pricing was good, so with some hesitation I booked the Breeze in July. We had a great time, the food was a marked improvement, entertainment good and service excellent. Then I booked the Bermuda cruise for September 21, with another couple. The itinerary was changed because of the hurricane. No problem, weather happens. The food was just mediocre at best. The steakhouse took forever and my husband got a tough ribeye, 2 of us didn't even get the meal we ordered. The Italian restaurant I have to say was the best meal we had all week. NOTE to VEGANS very few options for you, unless you want too eat pasta all week. We had no problems with the service on board. Embarkation was quick Debarkation was a nightmare with their new procedures. Everyone complained. It took us 2 and a half hours to get off the ship. This was about my 35th cruise, I have lost count and I am a platinum member with Carnival, but at this point I will stick to other lines.. The entertainment was okay, we mostly went to the comedy club. We spent time in the casion, it was very crowded and smokey.. I found the service good, everyone was very friendly and helpful. Read Less
Sail Date September 2019
We chose this cruise because we wanted to see the pink sand of Bermuda. Unfortunately Hurricane Jerry wanted to go there too. So it's still on our bucket list. It came as no surprise when I got the email 2 days before we sailed that ... Read More
We chose this cruise because we wanted to see the pink sand of Bermuda. Unfortunately Hurricane Jerry wanted to go there too. So it's still on our bucket list. It came as no surprise when I got the email 2 days before we sailed that the itinerary had been changed. We went to Puerto Rico , Dominican Republic and Turks and Caicos. Turks and Caicos was our favorite. The color of the water was absolutely amazing. About the ship....well I think it needs a bit of a facelift. It's looking old, the public areas were very narrow. My husband has to use a scooter and at times it got very narrow. I think the worse thing was the casino. They allow smoking in the casino and it was awful. We usually play in the evening on other cruises, but the smoke was so bad we did not. For sure I would not go on this ship again. Read Less
Sail Date September 2019
This ship was recently renovated and rebranded as the sunrise from the previous triumph. The renovations were nice and elegant. The food was great, entertainment was spectacular, especially Mikey Gibson as a cruise director. He was full ... Read More
This ship was recently renovated and rebranded as the sunrise from the previous triumph. The renovations were nice and elegant. The food was great, entertainment was spectacular, especially Mikey Gibson as a cruise director. He was full of energy and so much fun. Perfect for a cruise that had very upset passengers due to hurricane humberto changing the whole itinerary from 3 days in bermuda to we didnt reach any foreign ports at all except for a 6 hour stay in Charleston, south carolina. the renovations were elegant however and i was always skeptical of how a 2 month dry dock comes out without issues. Well this ship has alot. - The elevators are a complete disaster and numerous times got stuck and would be shut down. Some of them would open and close several times before finally going to the floor you desired. -i have always viewed and read comments here on cruise critic but never replied or posted a review and always felt there were just negative people out there trolling. Well this was the first time that i did indeed smell sewage/garbage in any elevator that you use in the AFT of the ship near the piano bar and alchemy bar on deck 5. - Deck 2 we had plumbing issues, where we couldn't flush the toilet and the shower had no hot water. I belong to carnival groups on other social sites and people on my same cruise had the issues on other decks. -there were busted seats in the liquid lounge/theatre. Also a busted seat in the redfrog bar on the lido deck. -outside an elevator i saw panels on the wall being held up by packing tape! -white paint was pealing off corner railings in the buffet marketplace and you can see the gold trim that was painted over with white. - automatic doors into buffet is not automatic you need to push a button. Stupid and makes no sense if you have you hands full of food how do you press the button -glass automatic door coming off the lido pool area onto deck 9 would constantly get stuck!! Just seemed like a horribly rushed renovations. Carnival should take their time and look everything over. Also why didnt the sunrise receive the same 3 deck serenity and waterfall as sunshine her sister ship. That was such a wow factor!! Read Less
Sail Date September 2019
The new season for the Sunrise (aka Triumph), ok, lets break it down into a few areas. First shout out to the crew, they were wonderful, the whole trip were always upbeat and gracious as always. Second, the food we found to be ... Read More
The new season for the Sunrise (aka Triumph), ok, lets break it down into a few areas. First shout out to the crew, they were wonderful, the whole trip were always upbeat and gracious as always. Second, the food we found to be cooked to our liking, and we always had our fill. Cruise Director-Mikey and staff most enjoyable we have encountered in 6 years of sailing. Especially having to make back up plans for 3 of the sailing days. Also he was very clear when he gave any instructions we needed to know. Entertainment- was refreshing to watch shows that wasn't the same thing we have seen on the Pride for the past 6 years. Now, for the flip side, for a ship that just went through a major over haul, some areas were sorely overlooked. And some of the deck plans weren't thought out very well, For example, deck 3 to get to the Aft Dining Room, you have to go up to Deck 5 and take the aft elevator (which most of the time only 2 of the 4 were working) back down to 3, The Carnival Hub App was a nice tool to have, sure you can bypass making your table reservation for the Aft Dining room on 5, but you can't request a specific table or server from the app, which in turn means you have a different server every night. The balcony rooms seem smaller than the other ships, there was only 1 night stand beside the bed, and the other side was about 7 inches from the wall/window to the balcony. Finally- with Carnival have a home port in Charleston, SC, you'd think that maybe they could have found more than 5 excursions for the guest to choose from when the docked there as an alternative port (since Bermuda was not an option). Read Less
Sail Date September 2019
We chose this cruise mainly for the itinerary. Bermuda was one place we looked forward to visit and an overnight in Charleston was an extra plus, as there was much we enjoyed seeing in this historic city. We enjoyed the old style ... Read More
We chose this cruise mainly for the itinerary. Bermuda was one place we looked forward to visit and an overnight in Charleston was an extra plus, as there was much we enjoyed seeing in this historic city. We enjoyed the old style Carnival ship with the atrium lobby and full length glass elevators, something that Carnival is mistakenly removing from its new ships. We feel The New Light Tower atriums are not nearly as dramatic. The inside Lido restaurant area was always crowded forcing us to use Guy’s Burgers and Blue Iguana more than usual. Late seating in the Sunset Dining Room was very good. Our waiter and his staff were excellent. But it was noted on the back of our Sail and Sign cards that we were Ocean Suite guests, so I’m wondering if we weren’t seated to be served by the better staff? We had noticed a decline in the dining room service on Carnival Cruises until this last on the Sunshine. Entertaining was good, but the time of stage performances didn’t schedule well with our late seating. Previous Carnival cruises had done a 8PM stage show for early seating, then a 10PM show for late. Showtimes had been moved ahead to 6:45PM and 8:45PM. So it defeated the purpose of relaxing for a Late Seating when you hurrying to dress for the 6:45 performance. The Late Night Comedy shows we’re dissapointing. We are four adults and don’t mind adult humor, but Carnival has hired low-budget talent. We think it’s a lot harder to be a clean funny and the comedians on Carnival can’t cut it. The one show excursion we booked was the Horseshoe Bay Beach excursion. We thought it was pricey for a group of four but money well spent as other guests were just hiring taxis and then left stranded for the return trip. Read Less
Sail Date September 2019
We choose this cruise because of convenience. Leaving from New York City was our attraction. There were so many issues I had with the cruise. I can write a book.. Let me start with the housekeeping staff! My room had an smell. The toliet ... Read More
We choose this cruise because of convenience. Leaving from New York City was our attraction. There were so many issues I had with the cruise. I can write a book.. Let me start with the housekeeping staff! My room had an smell. The toliet smelled like bowel and urine. Under the beds had dirt left over from previous guest. I loudly complained. Totally disgusted. They recleaned room. The lady who cleaned our room did not clean the room. She only gave us towels and made up beds. There was gum on sheet and she made up bed to hide gum on sheet. And the list goes on and on. My mother diabete testing stripes were stolen from her room. When she complained was told maybe someone you're with took them. Smoking cigarettes in casino very upset about that so I didn't go there. How about having 2 casinos one being smoke free? So guest like me can enjoy the casino as well. RUDE STAFF. I noticed the Philippines workers were much nicer to non-black guest!!! I personally had 2 encounter's with staff and was given such mean attitude look as if to say did I have permission to speak to this man! Read Less
Sail Date August 2019
THE GOOD: I can't stress enough how having a great, caring, and helpful staff can make or break your experience, and this staff shined as bright as the sun! The bartenders and servers were all so very quick to provide any ... Read More
THE GOOD: I can't stress enough how having a great, caring, and helpful staff can make or break your experience, and this staff shined as bright as the sun! The bartenders and servers were all so very quick to provide any assistance and did so with a friendly smile. The events staff was exceptionally amazing. Shauna started the cruise off wonderfully doing the thankless job of giving the safety lecture in the Liquid Lounge, which was our muster station. She also was joyfully the KJ for many of the karaoke events in the Red Frog Pub. Adam and Diego were a joy to bounce back-and-forth with at Bingo, Pablo (hola!) was surprisingly a funny opener to the comics at the dual lineup of standup comedy in the Liquid Lounge (he also made a fun trivia host), and Tyler was by and far my favorite trivia host (lo siento Pablo) and ran the last night of karaoke. Of all the talent performing throughout the cruise, Scott at the Piano Bar was so enjoyable. He was funny, accommodating (especially when he didn't have the requested song), and supremely talented. We found ourselves spending the remaining hours of three different nights relaxing and singing along in the bar. For those reading this, he has three-month contracts on these cruises and our last night on the Sunrise was his too, as he now is performing on the Carnival Magic. When the service is universally this amazing, you can tell that it stems from great management, because a truly successful leader is one who knows the way, goes the way, and shows the way. Chris (aka The Flying Scotsman) was the cruise director, and boy was he a delight. He devised great activities and events throughout our time on the ship, and also was a great host and performer. One highlight regarding his hosting skills was at the Love & Marriage event on the last day at sea. This is basically the Newlywed Game on a stage. I've seen it done on different ships (including Royal Caribbean) before, but Chris was by and far the funniest host, and really worked great on the spot with the contestants who were chosen at random as the show started. I laughed harder at him than I did even the hilarious raunchy comedians the night before. I purchased this vacation to celebrate the 3rd anniversary with my girlfriend, and to propose to her (she said yes by the way). Part of the advanced planning involved ordering the Happy Anniversary Celebration Package provided by The Fun Shops. It included a small cake (I chose chocolate), a 5" x 7" photo frame, 30" x 60" beach towel, and four dangling banners with romantic words on them that were hung on the ceiling via magnetic ends. When ordering, they ask what day of the cruise you would like this to be set up in the cabin. I chose the first day, hoping that the cabin would have everything ready to go before we stepped foot in it after embarkation. My whole idea of getting the package as a surprise to my then-girlfriend was to propose to her in the cabin at the very start of the cruise. After purchasing the package online months before we set sail, I called the Fun Shops to confirm that, if I chose to have the room decorated on the first day if the cabin, would the cabin be decorated before we set sail at 4pm? They could not confirm this, because the only guarantee they make is the decorations will be set up before the "end of the day" (i.e. as late as 9pm as I recall them saying). Given we had dinner reservations for 7pm, and I wanted to propose before dinner, this was a small concern. They suggested I talk with someone in the Retail Cares department (as they're the ones responsible for delivering the packages in the cabins) via the Guest Services desk on the day I embark to confirm if it was set up yet. We embarked at around 1:30pm, so I went solo to the Guest Services desk and a helpful agent (I really wish I remembered her name because she was so sweet and helpful) made the call to confirm if it was set up yet. She wasn't able to reach the person who could confirm that, so she stepped away from the desk for about 3 minutes and physically went to my cabin to check and confirmed it was! The way they decorated the room around the bed with the banners was lovely (and the chocolate cake we had later that night was DELICIOUS). It really made for a memorable proposal. My only gripe was I filled out a personal, meaningfully romantic message to be printed (like the small ones you can get printed with a flower delivery) when I ordered the package online many months before, and it was never printed. Depending on where and what you ate, the food ranged from nearly flawless to cheap hospital/institutional-tasting. The best restaurant food we ate was the steak and sides at Fahrenheit 555. It was an extra $38 per person, but well worth it for food that compares to what prices you normally find at a nice steakhouse. Our filet mignons were huge (the menu said 9oz, but I swear they were bigger), perfectly trimmed, and flawlessly cooked to medium-rare. This is not as much of a surprise to me if they're a great steakhouse because many I've been to in NYC can provide this too. The best surprise for me was the side of sautéed medley of fresh mushrooms. I'm not even a fan of many mushroom dishes, but this was one not to be missed; I only wish I ordered two of them instead of wasting a side on the decent mac and cheese. The best room service by far was a small thin-crust pie we ordered through the Pizzeria del Capitano for only $5 (you order through the helpful HUB app mentioned below). They deliver these pies to nearly every area on the ship. I'm a pizza snob and have had most all of the best pizza places in NYC. This pizza definitely wasn't in the upper-echelon, but man was it better than so many NYC slice joints. Seriously, do yourself a favor and try one of these pies. Also, on a whim, we were going to have the buffet for brunch on Deck 9 around 12pm, but the line was so damn long (something I've read in nearly every review on this website), so instead we opted for some burgers and fries at Guy's Burger's Joint. These burgers compare to the best you'll get at Five Guys (the fresh cut-style fries are pretty much the same) and other fast-casual restaurants. The burger patties are loosely formed and well seasoned, which lends itself to why they taste so damned good. The donkey sauce is a perfect burger topping. Oh, and do yourself a favor and dip those fries in a side of Guy’s bar-b-que sauce on the topping station. I thought it was going to taste cheap and just be nothing but sweet like bottled Kraft sauce. It was on the sweeter side, but it was really well spiced and finished with a nice little kick of heat. Finally, I haven't been on a cruise in over 5 years (my last one being with Royal Carribean), and so I've never seen an app quite like Carnival HUB. This app is amazing, and I hope all cruise liners copy its format and make some small common-sense improvements. Once you're on the ship, it immediately provides a listing of all events happening on the ship each day, from early morning to late at night, as well as every dining option available, based on the time of day, and allows you to create a daily planner well in advance to set your customized itinerary. What's more is you will get helpful push notifications on your phone ahead of time, reminding you of the next event or dining reservation you have. Without going on endlessly though just about the app, here's more info on it: https://apps.apple.com/us/app/carnival-hub/id925117977 . My only gripe with it is that it lists some rooms as being on a specific deck, but the entrance to that room is on an entirely different deck. For example, the Sunshine Dining Room (the main dining room on the ship) is listed on the app as being on Deck 5, but the entrance is on Deck 3. This is so frustrating and makes me wonder why the app doesn't list that specific info, to make it easier to navigate on the ship. Also, as far as improvements with technology, it would be great if the ship had a WiFi-centric GPS on each deck, so you can navigate your way to each location. That might be wishful thinking, but it would be such a helpful tool on a ship with difficult to find entrances for various rooms. THE BAD: The ship was cramped in all public spaces and the bars sprinkled throughout. These caused inconveniences galore just walking around the ship. For instance, the beautiful lobby on Deck 3 had a ceiling, which extended many floors above, and each floor overlooking the lobby walkways around this, but those walkways were so small in width, it would always be congested from people just standing around and looking towards that beautiful space. And when there were events or musicians performing in the lobby, that made things even more congested. Having to constantly bump into people when you're just trying to walk by on a huge cruise ship feels really inconvenient. And the orientation of the pools, whirlpools, and deck chairs on the Lido deck (9) was almost impossibly to walk through without bumping into people. On my last cruise (Royal Caribbean), the main public walking spaces were so nicely spread out this kind of congestion almost never occurred. Not only were the walkway widths small, but also so was the seating in many event rooms. Given the Sunshine is a renovation from the Triumph, and that it added more cabins, they didn't do a good job in making the event rooms more accommodating for the higher passenger count. The Limelight Lounge (where the comedians were most every night) was so cramped and small, you could never get a seat and the body heat from the room made it uncomfortably hot. The congestion trying to get around and the small rooms, given the number of people on the ship also had the unfortunate effect of making life difficult for the servers delivering drinks to guests who weren't sitting at the bar. For example, the cramped quarters of the Liquid Lounge made it nearly impossible for the servers to get guests their drinks, especially when they didn't have any space to walk through the aisles. It felt like being served a drink in the stands at a baseball or football game. And bless the patience of those drink servers on the Lido deck. The entrees at Cucina Del Capitano (Italian restaurant), some of the lunch items for room service, and all of the dinner in the Sunshine Dining Room were just way off the mark. At Cucina Del Capitano (which has a $15 per person charge), the appetizers we got (Nonna’s Meatball) were tastefully seasoned and had a wonderful crumbly, tender texture, and the red sauce accompanied it well. The three-component desserts we got (Agrumi/Torta Al Miele e Polenta/Sorbetto di Limone) were very tasty too. But the entrees (Cavatelli with pork Bolognese and the Pappardelle with shrimp and pancetta) were so disappointing. Like, no joke, we've both had better food (regrettably) at an Olive Garden. The free room service items we ordered for lunch were hit-and-miss. We both got sandwiches. The grilled cheese with was had nice Panini-style grill marks on the bread, but it was dry and tasted like they used zero butter or any other kind of cooking fat on the bread to give it the taste we all are used to with grilled cheese. The accompanying potato salad chosen was just a couple of red potatoes, cut in half and slathered in mayo, and tasted as plain as you would expect. This was not what anyone would want if they were expecting potato salad. The BLT was a nice surprise with bacon galore and a good smattering of mayo to lubricate the whole sandwich and I got it with a handful of (what I think were) Wise-brand potato chips. The chocolate cake was delicious but the cheesecake didn't have any tang you want from cream cheese and the crust was weird in taste and texture. On a side note, we had the "Bottomless Bubbles" drink package that includes free soda and juices, yet we were told we had to pay for soda delivered via room service. That makes zero sense. We decided we would dine in the Sunshine Dining Room on the elegant evening attire night (second night). From the cheaply made appetizer (a pathetic 5-piece arrangement of tiny rubbery shrimp cocktail with a watery-thin cocktail sauce) to the lack of seasoning on the entire snapper entree (despite this, the snapper was really perfectly cooked) to the misworded dessert (hazelnut malted chocolate cake that, to me, would taste something close to Nutella, but because it had no hazelnut flavor to be found, just tasted like an overly-rich chocolate cake). The dessert was so disappointing, I simply asked for the vanilla ice cream, just to clear the overkill of chocolate, and the ice cream had a gummy texture similar to low-quality supermarket ice cream and (worse) contained unappetizing ice crystals throughout. But, this was part of the free food on the ship, so my expectations were already low. To top it all off, the steeping water that accompanied my order of black tea was not even close to boiling temperature. Finally, when Chris would cheerfully make his non-emergent announcements at 8 in the morning, almost always just to provide an extra promotion for some various events throughout the day, it would be nice to NOT have the hallway speakers blaring in the cabins at 8 in the morning, so the (sometimes) hung-over and (always) tired guests like us at 8 in the morning could be able to sleep in a little. After all, we were enjoying our nights in the public spaces until at least midnight or later. THE UGLY: The servers and bartenders throughout the various locations on the ship were all courteous and helpful, but there was one exception, and that was at the Fahrenheit 555 steakhouse restaurant. As I mentioned above, the food at this restaurant was the best on the ship, but the service, from the hostess, to the drink server, to the bread server, to our main server, was just rude; the kind of rude service some snooty French restaurants are stereotyped as having. The hostess basically chided us for arriving 15 minutes early before our reservation time and said we would have to wait (which we didn't mind), but her rude tone was one that would have been somewhat appropriate if we just walked in without a reservation and insisted we get sat immediately. The drink server took forever to return with our drinks (just soda), didn't return our cards after serving the soda and gave an attitude when I simply asked for the cards back, and the sodas were both flat for some reason, which we hadn't experienced in any other bar or restaurant the entire cruise. The bread server’s frown looked like he was serving prison time. The main server had a snippy tone that seemed bothered with any question I had about the menu items. Plus, when I ordered the steak, I forgot to mention the sauce I would like to accompany it on the side. When I was finally able to hail down the waitress to ask, she read me the list of three different sauces, and I asked if they also maybe had a simple house sauce (which many steakhouses of this ilk have). Based on the tone of her answer (which was no, by the way) you would think I asked her "how much do you weigh?" The only bright spot of service was the chef (can't remember his name) who came to the table asking about how the food was. Speaking of food service, other than the room service mentioned above, also ordered it twice for breakfast. Both breakfasts’ were awful experiences. First off, the pre-order room service door hangs you get to fill out in the cabins offer 1/2 hour windows for delivery. I would imagine many people, such as myself, set your alarm to wake you up very shortly before you expect the room service. With a 1/2-hour window chosen, I understand if it doesn't get delivered until the very end of that time, but both mornings, the room service attendant delivered them between 5-10 minutes early. So, not to be petty, but it woke us up that much earlier before our alarms went off, and we didn’t like losing any minutes of sleep. The really terrible thing though (and why it's in the "ugly" section of my review) is the quality of the food was just reprehensible. The first morning we only ordered fruit. I don't know about you but I like my fruit to be ripe and our fruit was both under and overly ripe. Unless you're baking or making smoothies, bananas should be perfectly yellow, not overwhelmingly covered in "liver spots" like ours were. And melon should be soft and juicy, not crunchy and flavorless like ours were. Even more abhorrent was the second morning (July 20) we got breakfast. We ordered cereal and the little 8oz containers of skim milk were all spoiled upon arrival, and they weren't even past the printed sell-by date of July 22. Like, I know it's the summer, but keeping milk cold and far from spoiling is food service 101 for a dining operation. Also spoiled, by the way, was the little 8oz container of low-fat chocolate milk, which had the same sell-by date. Finally, the orientation of entrances to various different public spaces in this cruise was just confusing. As I mentioned in the “good” part of the review above, the Sunshine Dining Room is listed as being on Deck 5, but the entrance is on Deck 3. The Limelight Lounge on Deck 4 was so difficult to find (go off the walkway, into the middle of the casino on Deck 5 towards an unseen staircase and then walk down to Deck 4). It was so meandering and confusing, they had to put signs on a stand just to give passengers a hint. I'm convinced it was easier for Harry Potter to find the entrance for the Hogwarts Express train on Platform 9 & 3/4 than it was for passengers like me to find the entrance to the Limelight Lounge. Overall, given the great staff and fun activities, I would highly consider cruising with Carnival again, just not on the Sunrise. Read Less
Sail Date July 2019
Have sailed lots of mega ships including Vista and Horizon. Was Excited to try a smaller ship especially since they added a lot of the goodies from the megaships like guys burgers the taco place picking anchor the ropes course waterslides ... Read More
Have sailed lots of mega ships including Vista and Horizon. Was Excited to try a smaller ship especially since they added a lot of the goodies from the megaships like guys burgers the taco place picking anchor the ropes course waterslides there seem to be enough to keep my kids occupied. excited to try a smaller ship especially since they added a lot of the goodies from the megaships like guys burgers the taco place spic and anchor the ropes course waterslides there seem to be enough to keep my kids occupied. However the flow of the ship caused bottlenecking everywhere I turned the Buffay was the most awful experience of any cruiseship I have ever been on I gave up eating at the buffet because most times it would take 20 to 30 minutes just to get through the line by the time I would sit down my food would be cold . We had a family of five which included two adults and three children ages 11,14 and 17. The room was very small very crammed and I’ve never seen a cot have to be brought into a room for the 5th person. The bunk came over the main bed which meant when you woke up in the morning you had to remember before you sought up that there was a bunk over your head or you would smack your head. The room is not an appropriate size for five people when they did the remodel it’s as if they tried to cram as many people onto the boat as they could. I found the staff to be great they were very pleasant they were definitely overworked and appeared very tired. Both embarkation and debarkation went smoother than a lot of cruises I have been on so that was a plus. All in all I had a great vacation but I can say I will not cruise on this ship again. We cruise about once a year and this was the most money I’ve ever spent on booking a cruise and it definitely left a bad taste in my mouth. Read Less
Sail Date June 2019
We were on an Ultra Casino event on the Carnival Sunrise June 24-July 2 Quick to process, on board by 11:30 am Pig and Anchor very good on deck 10-still don't have water/lemonade/ice tea there. In cabin 7372 inside-plenty of ... Read More
We were on an Ultra Casino event on the Carnival Sunrise June 24-July 2 Quick to process, on board by 11:30 am Pig and Anchor very good on deck 10-still don't have water/lemonade/ice tea there. In cabin 7372 inside-plenty of room, love the usb ports. Close to mid/aft stairs and elevators. Comedy shows were great-could always get in, sometimes had to stand. Loved Chris Williams the cruise director-all about the ship. Also very talented don't miss his show. Don't care for some of the changes-by adding the Taco stand and burger bar took out the aft buffet line. Got very congested there at breakfast but there are many other locations that can prepare eggs, breakfast etc (deli, seafood shack, cucina, etc) Food on the hole was better than our last Carnival ship. We did my time dining, never had to wait. Check in deck 5 and walk down aft stairs to deck 3-Get table with Rachelle she is the best. Very efficient and always smiling. You may see her up on deck doing bar service also. Never had a problem getting a chair-but it was very hot this week and there isn't alot of shade on the ship. Several days we sat by where the DJ performs to escape the sun. Didn't go to spa, production shows, have pictures taken. Went to Steakhouse one night (courtesy of the casino) filet was very fatty by waitress never checked. Had to mention to the hostess then the waitress got an attitude. Being that we were on an Ultra cruise event we had alot of drawings, etc in the casino. We also had 'free' drinks while playing. Biggest complaint is not enough bar servers. Would wait over an hour for a drink as you can't go to the bar and order. Each days more and more people were getting the drinks on us card adding more people that could get drinks. Prob the worst service in the casino. Plus they ran out of everything Corona, Kahluha, Kendall Jackson Chardonnay. Wouldn't have it one day get it the next and gone the next. Maybe when a casino event is going on they need to order more-just saying. On orientated the ship was pretty easy to navigate-we used deck 5 as it went front to back-Liquid lounge (shows) forward on 3/4 and Limelight lounge deck 4 mid ship so used stairs by casino. First time to Bermuda-don't think I would rush back. We took the ferry over to Hamilton ($4.50 token/person each way). Walked around the town. Found things extremely expensive. All of the locals we encountered were great-very friendly and helpful. Returned to the port area and walked around the Royal Navy Dockyard. Water surrounding looked great-you can swim from Calico Jacks at the pier for a fee. We stopped and had a beer at the Frog and Onion brewery and it was about $18 for one 16 ounce beer. I am sure the beaches are beautiful but being that we had 4 sea days we didn't really need more sun. NCL Escape was in port with us and they spend almost 3 days in Bermuda but offer their passengers free shuttle to St. Georges. Our only other stop was Grand Turk which we had been to many times. Laid by the pool at Margaritaville and then back on the boat. Our casino hosts on this trip were Adrian and Jen and were very personable. They were out on the floor talking to guests. We have been on several RCL cruises and the hosts just sit at a desk. Don't miss the Quest-prob one of the best we have seen in 35 cruises. Debarkation was handled very well by Chris the cruise director. If you did self assist you were allowed to leave only when your deck was called-if you attempted to leave earlier you were sent back. Previously it was like a free for all for all the self assist folks-like this way much better. We were off the boat by 9am. Overall had a good cruise, met lots of great people. Don't know if all the changes on the ship were good. The ship still need alot of TLC. I know the additions are about $$-cabins, pay dining venues, etc. No cruise is ever bad-just felt this one lacked due to the congestion in the buffet, lack of servers in the casino, and running our of bar items in the casino. Read Less
Sail Date June 2019
Choose this for the length of cruise, time of year, and the ports. The ship was very nicely decorated and had a lot to do, but just too overcrowded. We stopped going to buffet because of not much choice and too long of a line. All of Deck ... Read More
Choose this for the length of cruise, time of year, and the ports. The ship was very nicely decorated and had a lot to do, but just too overcrowded. We stopped going to buffet because of not much choice and too long of a line. All of Deck 9 was just too crazy including the pools. We had a nice time, but wouldn’t choose Sunrise in future, due to its layout and just seemed they did not manage crowds well. MDR has good choices but found food to come out lukewarm, sometimes cold. Again didn’t seem organized to us. Staff was very friendly and does their best to satisfy. They need drink station nearer buffet. Have make separate trips once get food, then drinks, plus look for a table. Why we stopped going there. Specialty Steak and Italian were good. Service and meal to expect every night on cruise and not have to upgrade. Bartenders were great! Read Less
Sail Date June 2019
Our 5th cruise. 1st with Carnival (3 NCL, 1 RCCL). 1st with kids (ages 11 and 13). We chose the cruise because the length was good for the kids, we hadn't been to Bermuda, leaving from NY was easier than flying to FL, and the ... Read More
Our 5th cruise. 1st with Carnival (3 NCL, 1 RCCL). 1st with kids (ages 11 and 13). We chose the cruise because the length was good for the kids, we hadn't been to Bermuda, leaving from NY was easier than flying to FL, and the Sunrise had recently undergone a $200M refurbishment. Embarkation: Cruise port was relatively easy to get to. Parking was right next to the ship. Definitely older than port facilities in Miami; less high tech experience, but lines weren't bad. View of the city on the way out was a really nice highlight. Statue of Liberty, Empire State, 1 WTC, etc. Room: Standard balcony room. Just like others we have had on other ships. Standard bathroom. USB outlets on headboard were a nice touch. Good storage space. Tasteful decor. Bathroom standard; not used to shower curtain vs shower door but no issues. Crew: Friendly but not outgoing. Were hardly greeted entering the ship. No one greeted us when we entered the buffet. No "washy, washy!" In fact, no one on the ship offered us hand sanitizer; not once. This is a real surprise and something that concerned us a bit. Bartenders were a bit slow, but not unacceptably so. We saw our cabin steward several hours after boarding. He had us sign a paper stating when we wanted the room cleaned. We didn't see him again until the obligatory goodbye around tip time. Room was made up once a day. If we took an afternoon nap, the bed wasn't remade in the evening. That said, several staff members were very kind to us. Our waiter quickly learned the kids' names and remembered them when he saw them at a different time in a different part of the ship. I saw another crew member assisting a mom whose child was seasick, which was nice. Food: Buffet was average; not as much selection as we are used to. Main Dining Room fare was also standard; nothing to rave about, but no complaints. Other free restaurants - Guy's Burgers, Guy's BBQ, Blue Iguana, deli, and pizza place were all quite good. We didn't eat in any of the specialty restaurants. Crowds: Crowd flow was poor. In trying to update the ship and add more stuff, they've created a number of bottlenecks. There was always a line for food. They couldn't make pizzas fast enough. All of the buffet items are in a row, so you have to get in a line and go through everything just to get one item. Individual stations would be much more efficient. In addition, there are so many food places on the Lido deck that it seems like one continuous line, particularly when combined with crowded pool and bar areas. Entertainment: Pretty good. We went to see a band play rock/pop hits a few times and they were quite good. Kids liked Hasbro Game Night. PG rated comedy acts were both funny. We liked the vibe at Red Frog Pub, including the little game room in the back. Disembarkation: Terrible. Not enough to ruin the cruise, but it does end it on a down note. They ask you to wait in your state room until they call your deck. I don't think people listened. We did but even then, we got our bags down from Deck 7 to Deck 5 and then had to wait in a mass of people to get down the stairs to Deck 3 for at least an hour if not more. Balancing heavy bags on narrow stairs with hundreds of irritated people and restless kids was not fun. They need to fix this ASAP. Thankfully we didn't have a flight to catch. Overall: A good time, but don't let the $200M in upgrades fool you into thinking the Sunrise is the equivalent of one of the newer megaships. It's solid and standard but by no means spectacular. I don't see us taking the Sunrise again unless the itinerary and the price were too good to pass up. We're even a little skeptical of Carnival. Again, no major negatives, but we felt other cruiselines did it better. Read Less
Sail Date June 2019
My in-laws booked this cruise as a family weekend getaway. From the beginning, the ship felt crowded. The lobby bar area was always very full as were quick dining locations. You could wait in line for 30-40 minutes at the food options ... Read More
My in-laws booked this cruise as a family weekend getaway. From the beginning, the ship felt crowded. The lobby bar area was always very full as were quick dining locations. You could wait in line for 30-40 minutes at the food options around the main pool. We chose to eat at the restaurants on board. We were very pleased with the steakhouse, Fahrenheit 555 and the Chef‘s table. There were some rude guests on our cruise; however, the staff impressively handled these difficult situations. The cruise ship needs to update and use room key bracelets rather than the cards. It got to be insulting how many times crew members would ask you for your card and a bracelet would have been a much simpler way of scanning for drinks, towels, etc. Disembarkment was a little messy in the morning, we paid for the faster to the fun pass but had to wait 45 minutes to disembark as some of the rude guests mentioned earlier needed to be escorted off of the ship by NYPD. It would have been nice to have had them wait with NYPD on the ship so the rest of us could have left on time (my husband and I needed to go straight to work). Our cabin steward, Larson, was wonderful! He sensed our needs before we had them! The highlights of this cruise for our group were Nikola and Denis at the Alchemy Bar and Scott at the Piano Bar. Nikola was a highly knowledgeable and talented bartender, we took his mixology class on the Sunday afternoon of our cruise. You could tell that he loves what he does! Scott had us laughing and singing for hours. He had a great personality and played off of the people in the room. For adults on this cruise ship, I recommend using the Serenity area of the deck (quieter, just get there early for a daybed). Overall, I think that the best way to do this cruise is to pay extra for the better dining options and to spend your time at the Alchemy Bar and Piano Bar. Read Less
Sail Date June 2019
This was my fifth Carnival cruise. I chose this cruise for the 3 days in port in Bermuda, which was the only port and a bucket list destination for me. We booked one year in advance. About 2 months before departure, Carnival started ... Read More
This was my fifth Carnival cruise. I chose this cruise for the 3 days in port in Bermuda, which was the only port and a bucket list destination for me. We booked one year in advance. About 2 months before departure, Carnival started sending out "change of itinerary" messages. I received 6 change notices, the last one as we were departing for the port. The final result was that we ended up with about one and a half total days in Bermuda, not three. No explanation for the change was given, and no compensation was offered except for a refund of some port fees that we were owed, obviously because we were not in port. Instead, we were out sailing around in a circle to the east of Bermuda. Other than this major disappointment, the cruise was the typical Carnival experience. The food and service was O K, not great. One comedian was very funny, the other one not so much. The cruise director Deon was wonderful. The highlight of the whole cruise, other than the wonderful destination, was the ease and speed of getting on and off of the ship. Bermuda is by far the most beautiful port I've cruised to. There are many stunning beaches, lovely homes, attractions like the Crystal Caves and the Aquarium and Zoo, shopping in Hamilton, and historical attractions like forts, lighthouses, and St. George which is a UNESCO World Heritage site. Bermuda has inexpensive and efficient public transportation, by bus and ferry, to all parts of the island. Everything was clean and well-run. Everyone we talked with was helpful and polite, and Bermudians are so willing to guide you and tell you all about their wonderful island. They are obviously very proud of this exceptional place and rightfully so. I am already planning to return to Bermuda, this time on an airplane. I never expected to have the port time shortened (except in the event of a hurricane), and that event has made me re-evaluate the whole cruise experience. All of the people I spoke with on the ship were disappointed that our time was cut short. We all paid for 3 days in Bermuda as offered by Carnival, and that is not what we got. We also didn't even get the courtesy of an explanation from Carnival. Read Less
Sail Date November 2018
First i would like to say carnival tries to give you a fun experience and usually succeeds.Embarkation was fair. Food was fair service in Lido food court was terrible Service from our cabin steward was wonderful Dian was our cabin ... Read More
First i would like to say carnival tries to give you a fun experience and usually succeeds.Embarkation was fair. Food was fair service in Lido food court was terrible Service from our cabin steward was wonderful Dian was our cabin stewards name. He was attentive and one step ahead of us. We never had to remind him of anything he had our wine chilled and waiting for us every day. He made sure we had plenty of clean towels and bar soap. And the towel critters were a fun surprise everyday. The ship itself could have had more identification for direction and what is available on each deck could have been better defined like in elevator. The tv could have provided interactive account for those who could not download hub on cell. The entertainment was good The comedy club was a fun time with comedian Mrs. Ford who was very funny. The quest which i usually enjoy was a little raunchy and i am not prudish but found a real low life crowd not usually on any of the other ships i frequented in the past.No fault of carnival . But it kind of turned a funny and risky adult fun into raunchy dirty pig show.. The crew in the entertainment shows put on a good show and caught the audience attention and the lighting and tech group was actually excellent. The bingo was a sham. I would never be rooked again into paying for play with such ridiculously payouts with stupid contingencies to the winner. Likpick the right envelope or pop the right balloon to get the winners jackpot which they already clearly won. What happened to giving away the jackpot to the one who calls bingo? And quite frankly a 100. dollars or 200. should not be the winners payout ever if they pay 29 to 59 to play. and most of the time have to share with 3 or more winners lol. Cruise hip bingo has changed they use to give the whole jackpot of 5000. to 7000. away what happened. And being a bingo player i know that 49 numbers are very improbable to get in a coverall thus no jackpot winner usually. Shame on you carnival conquest. Read Less
Sail Date October 2018
Cruised on Carnival Horizon Sep 2018. The elevators were 'state of the art' which means confusing. you go to a kiosk, choose your floor and the screen tells you which elevator to go to. Then you wait and wait. There is no ... Read More
Cruised on Carnival Horizon Sep 2018. The elevators were 'state of the art' which means confusing. you go to a kiosk, choose your floor and the screen tells you which elevator to go to. Then you wait and wait. There is no indication on where your elevator is or when it will arrive. Once inside, you are stuck. You go to the floor that you choose on the kiosk plus any other floors where others are waiting to go to the same floor. Just strange. Never book spa balcony cabin 11234. When looking at the deck plans, there was an unlabeled cabin next to 11234. I asked my agent what that was and she put me on hold to call Carnival and ask. They said it is a storage closet. I figured no noise from a storage closet at night when I am trying to sleep. Well it wasn't a storage closet. 11234 is next to the thermal pool mechanical room and at 2am the first 2 nights, it drained the thermal pool so it sounded like a toilet flushing (but really loud) that lasted for 10-20 minutes. We switched to another open balcony room after the second night. Went to the Serenity (adults only) deck and one of the whirlpool spas wasn't working at all. Considering this is a new ship, that is a fail. The entertainment was awesome. Food was very good as well. Read Less
Sail Date September 2018
I chose this cruise with the thought of how wonderful it would be to sail on a new cruise ship. This was not my first cruise and I can say I was not that impressed. The hot tubs were filled with kids and no parents, soon became a kiddie ... Read More
I chose this cruise with the thought of how wonderful it would be to sail on a new cruise ship. This was not my first cruise and I can say I was not that impressed. The hot tubs were filled with kids and no parents, soon became a kiddie pool with kids sitting on steps and diving in splashing around, went in with shoes on, complained to a staff member and nothing was done. Bathrooms were far and few between, had to travel quite a bit to find one, they were not that clean either. Not impressed with the Cruise Director, barely saw him or heard him, except for the two times he was dancing on the bar and at the sail away party. Buffets were not impressive, and "the fun ship" always had a lot more things going on, especially on the lido deck, they used to have ice sculptures and midnight buffets on the deck itself. Didn't think it was appropriate to pay to watch a movie or thrill ride in the 2 new theaters, and one reason that really made me want to take this ship was the sky ride that was not working. Embarkation and disembarkation was very good and moved quickly. The Meridian Main Dining Room was great, wait staff great as well as the food. Read Less
Sail Date September 2018
I had very high expectations for this ship before I boarded. Considering it was brand new (only 4 months old when we sailed) and all of the bells and whistles that were advertised, I knew this would be a fantastic vacation. I was wrong. I ... Read More
I had very high expectations for this ship before I boarded. Considering it was brand new (only 4 months old when we sailed) and all of the bells and whistles that were advertised, I knew this would be a fantastic vacation. I was wrong. I was traveling with 9 people-5 adults and 4 children in 3 different cabins. The embarkation process was super easy and organized. I was happy with this as we all know how difficult it can be rounding up large groups of people and especially children. The service was awesome as well. Everyone on board was friendly and helpful. We loved the cruise director Mike and his team. They were funny, personable and engaging. The food was great and the head waiter Gus at the Reflections Restaurant was very good. He remembered our names when we saw him the next day after meeting us just one time the night before. Now the downside...this ship wasn't clean. Everytime I went into a restroom in a public area there was toilet paper on the floor, water all over the sink and an awful smell. There was dirt built up in the corner like it had never been cleaned. Again this ship wasn't that old so I'm not sure how this happened. We would walk down the hall any time of day and find dirty dishes outside the cabins which wouldn't be a problem except we would go back down the hall hours later and it was still there. When trying to find a place to eat at the buffet, there were always dirty dishes piled on abandoned tables. I've been on multiple cruises/cruise lines and never experienced this before. I also thought there would be more for the kids to do. There weren't many activities for the kids that didn't cost money. The IMAX theater, thrill theater and arcade were all very expensive. Overall it was a good time. If you do choose this ship, just be sure to lower your expectations and you won't be disappointed. Read Less
Sail Date August 2018
I love the layout and amenities of the new ship, Horizon, the indoor and outdoor spaces were great. My problem was with the food and staff. The free food was horrible. Very few options, low quality. If you don't pay for your ... Read More
I love the layout and amenities of the new ship, Horizon, the indoor and outdoor spaces were great. My problem was with the food and staff. The free food was horrible. Very few options, low quality. If you don't pay for your food, you will not be happy. Very little or poor quality alcohol in drinks. The staff was mostly not helpful and did not take any extra steps for you. For example, I arrived early at the dining hall for breakfast. I was told they didn't open until 8:30. That was it. Staff could have told me where my other options were if I wanted to eat immediately and not wait. This is one of many such examples. There was only one show, the staff show. Carnival takes nickel and diming to new heights by charging $5 to use the on ship app. After paying for the cruise, I find this additional charge insulting, it should be a free courtesy. The bingo was on paper, no tablets??? New ships or not NCL and Royal have Carnival beat in every area. My only plus was my room in the beautiful Havana Cabana area. Very exclusive, the only thing that made the cruise bareable, seriously. Read Less
Sail Date August 2018
This is my 10th cruise, and my 2nd, and last, on Carnival, it was also the most expensive cruise that I have ever taken, and was not worth the money. I could have taken a 7 day cruise for less money. The Horizon is a brand new ship. HUGE ... Read More
This is my 10th cruise, and my 2nd, and last, on Carnival, it was also the most expensive cruise that I have ever taken, and was not worth the money. I could have taken a 7 day cruise for less money. The Horizon is a brand new ship. HUGE but the passenger to crew ratio is not appropriate. The crew was very friendly and helpful, but finding a waiter on the open deck for drinks was ridiculous. I took this cruise because it fit in with my schedule, only 4 days from New York to Bermuda and back. Embarkation and disembarkation went smoothly, expect to wait at least a half hour in the waiting area before they call your number to board. Got on the ship at 11:45, but you can not put things in your room yet because they are still cleaning it, which I expected. Elevators operate differently, and are good once you get used to how they work. We were hungry from our long trip to get there and expected the buffet to be open...it was not, and the only place to eat was at Guys B-B-Q. The lines were ridiculous and there was only limited tables to sit and eat. Food was not that good, but I was really hungry. That is the only time you can eat for FREE at Guys B-B-Q, during the week you have to pay to eat there. All of the free eating areas are small buffet style, lines to get food are long and the food choices are very limited, compared to other cruises I have been on. The buffets also close early and the only FREE food is a burger and fries line, or a taco line, or a pizza line, and when I say line...imagine waiting for at least 10 minutes or longer and the food was not worth waiting for. The position of these food venues were designed poorly and blocked doorways to get to other parts of the ship. The 2 pools were smaller than my regulation size home pool, and of course overtaken by all of the children on board. There is a nice Adults Only section on the ship, but good luck getting a chair there. The rule is 40 minutes for a saved seat and your towel will be removed...well, I saw towels there for hours, I finally moved them to sit down. Restrooms on the public decks, casino, dining rooms were few and far between. I had to walk to the other side of the ship at dinner to find the closest restroom and then I had to wait in line again. There is a smoking section for those that smoke. The Dr. Seuss Waterworks is a fun waterpark for the kids, and there is a section with miniature golf, ping pong tables, corn hole game, fooseball, and pool tables. The zip line and skyride had a 45 to 60 minute wait for a 5 minute ride. The entertainment venue is small, maybe seats 1000 people, so we did not get to see a show. Dining rooms were nice and wait staff was excellent, that is where we ate for dinner each night. Food was very good in the dining room and it is included in the price of the cruise. I found a small hidden place for a small breakfast buffet, at the Ocean Plaza, and if you can find it the Ji Ji"s Asian and Cucina del Capitano those are FREE and very good. It's like a mongolian grill type of food place where you pick the meat, the veggie, and the noodle and sauce that you want and they make it to order. It was very good and on Deck 11. not easy to find though. I just got the feeling that they wanted you to opt for the dining experiences that you would have to pay for and not the ones included in the cruise price. Overall, I would rate the attentiveness of the crew as excellent, layout of the ships public areas as poor, food was average, cabin was very nice, i loved the balcony, no comment on the entertainment because the venue was so small we couldn't get a seat, casino was average, and no "freebies" like Norwegian offers. I will stick with Norwegian from now on. Read Less
Sail Date July 2018
Kudos to Chris the Flying Scotsman for making my cruise. Beautiful ship, lots of outdoor activities for teens. Great staff at teen club C. Decent BBQ at Pig and Anchor. Guys’ burgers and fries were good as was the deli. Pools ... Read More
Kudos to Chris the Flying Scotsman for making my cruise. Beautiful ship, lots of outdoor activities for teens. Great staff at teen club C. Decent BBQ at Pig and Anchor. Guys’ burgers and fries were good as was the deli. Pools are a joke. Havana cabins had their own until 7pm. What a total waste of space The aft pool was a sea of bodies. . Adult area Serenity, decent but a trek forward. Anytime dining, many more misses than hits. Stressed and shorthanded but always pleasant servers. Entertainment truly lacking but for Chris’ spectacular show. Gifted singer. Havana Club ok but closes at midnight, Limelight way too small for after hour mingling. Room steward, overworked folk. Phone call to housekeeping at 3pm the next day for clean towels and garbage picked up. Carnival replaced my granddaughter’s bag as it was damaged. Thanks Nelly. Will not sail this class ship. Read Less
Sail Date July 2018
I consider myself a seasoned cruiser (10th cruise) and I have traveled on Carnival 4 times in total. I also consider myself to be tolerant and fair when I give reviews, understanding all it takes to run an operation like a cruise ship. ... Read More
I consider myself a seasoned cruiser (10th cruise) and I have traveled on Carnival 4 times in total. I also consider myself to be tolerant and fair when I give reviews, understanding all it takes to run an operation like a cruise ship. However, I can say that I was disappointed on the Horizon and felt that the organization of staff and the events were not well executed. FOOD: As a new ship, the Guys BBQ Smokehouse was a nice addition to the boat. They offer a pretty yummy southern style buffet featuring all the favorites: smoked brisket, sausage, smoked turkey collard greens, mac and cheese, beans and more. Warning: If you have ever had the famous "trash can nachos" that other Guy Fieri locations offer (like at Foxwoods) then beware that the ones on the boat come in a "trash can" comparable in size to a large tuna can! The Bloody Mary's were a disappointment, as they didn't have that much sought after pungent taste that relatively few places get right. The smoked Watermelon margarita was unique (albeit a bit too sweet so ask for less sweet) and the Pecan Pie was the only thing truly worth the price. The Seafood Shack: Horribly understaffed! Both times I tried to get food there, I waited almost 30 minutes just to order despite being the 1-4th person on the line! The steamed crab legs were good, and the snapper looked yummy, but IDK if it was worth the steep price of $20 for the crab legs. Guys Burgers, Burritos, Japanese restaurants: all were good and the same as on the other boats. Nothing different or unique here. Meridian Dining Room: So here is where there was a huge, discernable difference from ship to ship. On my last cruise, on the Sunshine, we had some really great meals and the dining staff were fantastic and fun. The only good meal I had was the first night on the Port of Call menu (the brisket) and the second night, the lobster was free. After that, the choices became less and less and on the last night, the dessert menu only had one option (Baked Alaska) that was different than the other nights. The food was mediocre. The staff were polite, but aloof and not as much fun as the last ship. In fact, I found most of the staff on this ship to be less warm, and inviting than the other ships in general. I also found that unless you ate MEAT and A LOT of it, there wasn't much to choose from (except pasta, of course) Lido Deck Buffet: Horrible! The food was almost unedible on this ship and the variety of food was fried and disgusting. The carving station was only at lunch one time when I was there (the first day) and the salad bar had virtually 3 things besides lettuce (beets, soggy potato salad, and coleslaw) The "fresh Mozzarella' was soggy, pungent and flavorless. The green apples which help with sea sickness were impossible to locate and not at the fruit station where they should be. With all of the serving stations at this buffet, they could easily offer better choices. * The lack of staffing also showed itself at the pizza counter. It was painful trying to get a pizza! The Shops: For a new ship, the shops were surprisingly bland, and the jewelry wasn't as dazzling as it was on other ships. The shopping events were terrible, getting rid of all their "crap" and nothing that you couldn't find on shore at Bloomingdales. I came WANTING to spend money, and left with nothing. The brands went from Nine West quality to Kate Spade and overpriced. Entertainment: Cruise director Mike was just ok. There was no live DJ's on the sun deck and the sound system was terrible! You couldn't hear anything they were saying on the loudspeakers. The musical reviews were good, the IMAX theater was great, and the Thrill theater was the best out of all of them. Casino is the same as any other, and the only place that had the best dancing and music is the Havana Club. The White party stunk, it wasn't outside and it was held in the Atrium (compared to the best White Party on the Norweigian Breakaway) The boat felt crowded. The elevators are automated on this ship, and took a long time to come. Best part of the trip was the debarkation (seriously) we were on the 2nd floor and they literally opened the doors and we walked out with no one in front of us or behind us. Took like one minute! Bring your bags off with you! In the end, I felt the Pride and the Sunshine were much better boats and less money! Read Less
Sail Date May 2018
I have been on over 8 cruises with Royal, Norwegian, Disney and Carnival lines but by far this cruise has been my most unpleasant. I thought this ship being brand new would be great. Unfortunately it was not. It is a bigger ship but ... Read More
I have been on over 8 cruises with Royal, Norwegian, Disney and Carnival lines but by far this cruise has been my most unpleasant. I thought this ship being brand new would be great. Unfortunately it was not. It is a bigger ship but the shops, cafe's, and theater's are small. Not large enough to accommodate the guest on board. They had more cabins than entertainment facilities. There was always a wait for the activities from 30 to 60 minute wail. Very frustrating. They did offer diversity of activities but because the space for the activities were small only 2 to 4 persons at a time can use the activity. Hense the 30 to 60 minute wait for the activity. The food was mediocre nothing to write home about. Dinning room selection was a minimal and not a variety. Same items practically every night. More selection were at the buffet than at the sit down dinner. Cabins are a nice size. Larger than other inside cabins I've occupied. Cabin attendants were great. Dinning room waiters not so. Always a long wait to receive dinner you ordered. I do recommend if you do choose to cruise on this ship with family book your cabin on the 2nd deck. The Harbor View cabins. The accessibility to the Harbor View Lounge strictly for the Harbor View cabins was very accommodating. No need to run up to deck ten for an ice cream cone or juice and water all in the lounge. Overall I would not sail on the Horizon again. Had a better time on the Liberty and better food. Read Less
Sail Date May 2018
This is my third Carnival cruise and it was pretty average. The ship is big and it never felt overly crowded. Everything was new but nothing really wowed me. As far as staff goes, the cruise director was pretty personable, but could ... Read More
This is my third Carnival cruise and it was pretty average. The ship is big and it never felt overly crowded. Everything was new but nothing really wowed me. As far as staff goes, the cruise director was pretty personable, but could have been more interactive. We met some great crew members who really made our experience nice, especially the guys in Guy's Pig & Anchor. Some of the bartenders were really rude and half the drinks we got were watered down. We got the drink package, luckily, otherwise I would have been mad about buying some of the drinks we had. The people on the ship were probably the least friendly I've ever met. Then again, this is my first time sailing from New York, so I guess it's expected. You have the typical people who reserve loungers and cabanas with their towels for the whole day. I never really saw staff do anything about it. The Serenity area was so full of people when we visited, it didn't really feel serene. Entertainment was decent. The Quest was by far my favorite. It's a must do for adults who aren't so prude. The Celestial Strings show was also nice. The Welcome Aboard Show was mostly a waste of time. We went to the Thrill Theater for the Level 3 scary showing. It was so bad, we got a refund. Save yourself the time and money. The Sky Ride was pretty neat, and something you should try out. Make sure you bring your sneakers for it. The pools were tiny and I wouldn't even waste my time unless I had kids. And the spas were filled with mostly obese adults who stayed there for hours on end. Now for the food. I have to say the Steakhouse is the #1 MUST thing to do on the ship. Hands down, I had the best steak I ever had in my life. Everything was full of flavor. Well worth the $35. We also tried the Bonsai Teppanyaki. It was sub par hibachi. Nothing special. We tried Guy's Pig & Anchor for both the paid dinner and free lunch. The guys were fantastic. The food, not so much. I was most excited for this, as bbq is my favorite. The food had spice, but absolutely no flavor. I didn't know it was possible to make bland bbq, but apparently it is. Try it out for the free lunch, but definitely do not pay to eat here. Hopefully 5'2" (wink wink) Ian is your server, because he was hands down our favorite crew member. Guys Burger was our go-to lunch, and the pizza spot was good for late night. We ate in the main dining room twice for breakfast and once for dinner. We literally left in the middle of our dinner, because the food was horrible. I mean absolutely bland, cardboard tasting like food. I know it's hard to avoid that place, but you should try to. And then for Bermuda. Absolutely beautiful! We only had time to visit Horseshoe Bay. I'm not sure if this ship will visit here again, but you should if you ever get a chance. Embarkation/Disembarkation were pretty painless. Make sure you arrive during your appointment time, otherwise you'll wait in a longer line. And make sure you check your charges when you leave. They tried to charge us for four beach towels, when we returned them all. It happened to several other guests as well. Overall, I enjoyed my vacation, but it was below my expectations. If you get a good deal, I'd say it's worth giving it a try. Bon Voyage! Read Less
Sail Date May 2018
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