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1 Helpful Vote
Sail Date: May 2018
disembarked 5/28/2018 in NY 1st the positives, our balcony stateroom was clean & stewart kept it clean thoughout our cruise, the food was good and wait staff were good, The temperature on the majority of the boat was extremely hot my 8 ... Read More
disembarked 5/28/2018 in NY 1st the positives, our balcony stateroom was clean & stewart kept it clean thoughout our cruise, the food was good and wait staff were good, The temperature on the majority of the boat was extremely hot my 8 year old (special needs) and I were sick from the temperature on the boat,(not sea sick very calm seas) we had to move our table for dinner 3 times, our stateroom was hot, stuffy and humid our cloths were damp in the closet from the humidity. Trying to sleep we were dripping with sweat. complained to guest services (that don't answer the phone) on deck 3 you must wait on long lines every time. finally 3 days later a lady was sent up to take a temperature reading of 75 degrees, I was told "she would tell someone" that was it never heard back from them. the movie theatre was dirty and gross. Camp ocean for kids seemed like a great idea however they have no way to contact you, Oh wait they do they can give you a cell phone (they won't tell you that) while at guest services trying to get a wine opener for 3 days they told us to ask camp ocean for a cell phone, I went back to camp ocean and asked for a cell phone they refused to give me one. The water park is great in theory, an employee stands on the top entrance and send people down the slide that employee cannot see the exit of the tubes and relies on another employee who always seemed to be busy talking to a 3rd employee who was on break. very slow process. The arcade was ok (small) it was about 90 degrees inside. The dodgeball, volleyball and basketball tournaments are only for 18+, non for younger kids, all of the attractions are under staffed very long waits sometimes well over an hour. On many occasions a large party travel the elevators together and you must travel/wait for the same elevator ( no other option) so you must wait for a second elevator but only after the 1st elevator already left your deck. We walked to every location on the boat the wait for an elevator was to long. My son developed some sort of infection in his throat while on board, while I developed some sort of infection on my foot. today is 5/29/2018. I will not sail with them again, ill stick with royal caribbean from now on. Read Less
8 Helpful Votes
Sail Date: May 2018
This was a cruise I was very disappointed with. I will keep it short. I have 37 cruises under my belt, 7 with Carnival, and each year, the quality seems to be going down hill, This cruise was clearly better than NCL and RCL. The Bad ... Read More
This was a cruise I was very disappointed with. I will keep it short. I have 37 cruises under my belt, 7 with Carnival, and each year, the quality seems to be going down hill, This cruise was clearly better than NCL and RCL. The Bad The elevators took for "Ever" to come. The technology is really bad that they are using. Carnival should have looked in to queuing theory before they ordered the worst technology known in the 20th century. Queuing Theory has been around for 70 years and they do not use it. The crew, knew nothing. Giving wrong directions, wrong floors etc. They would send you to the other end of the ship, wrong floor, make you very late for a show, The shows, this is where they have cut costs. They are unprofessional, and the theaters are so small, can not fit anywhere half of the 3,900 passengers that are on the ship. Get there very early, or you will not get a seat! The Ship is Dirty, things are missing, holes are everywhere. This should not be the case for a New Ship. The drink plan, you have to wait 10 min between drinks, but the staff does not show up for a long time. So, plan on not being able to get drunk on the drink plan. Your bill will not be correct. Expect double charges on your credit card. Split charges from shops. And holds on your credit card, for which you can not find what the charges are from. CHECK YOUR BILL!!! before you leave the ship!!!! Drinks are not consistent, Some drinks have too little spirit, some are too sweet and some will get you drunk on 1 drink. The décor is clearly on a low budget. Not what I would expect compared to the older ships. Very plane, not the elaborate décor of Carnival ships that I have taken in the past. And clearly not the technology that RCL has implemented. Carnival should take note of the adult activities that RCL offers. ie FlowRider, IFly etc. The activity lines were long, and very slow The comedy was very poor. The comics did not have depth of material. Very amateurish, and their background that they stated was not true. The entrainment was clearly a D-. But get there early, or you will not get a seat. I mean when doors open. The seating is a big miss on this ship. How can they make such a big mistake!!! The Tea, WHY CAN THEY NOT BREW THE TEA? and make it drinkable? Shore Excursions, Just say NO. The Good The food actually was the best compared to RCL,NCL, and Princess. I was presently surprised, and the service was good, for the low passenger to crew ratio. Carnival has really cut back. The server staff was very overworked. The key is to get there very early, so the food is fresh. Make sure you get a burger, taco and pizza on the ship. The best I have ever had on a ship. The BBQ place, well it is over smoked, and I really like heavy smoked food, under seasoned and too lean. The bacon macaroni was notable, and I don't like Mac and cheese and the first time great, the other times, the cheese was granular. Really no complaints about the Cabin. Again, the cabin staff was very over worked, due to short staff. I was surprised, that the curtains and other fixtures showed worn-out with just a new ship. The attendant was very good, about the best I have seen from any ship in the last few years. The cruise director was great on the Cruise. All in all, Carnival has a lot of work to do to live up to their past level of quality. Compared to RCL, NCL and Princess, it was a better experience. But Carnival really badly designed this ship. I prefer the older ships in the fleet, as long as they did not refurbish them to a lower standard then they were. Be prepared to be squeezed for every dollar you have. And if it seems to good to be true, it is not true, even if you are on vacation Read Less
2 Helpful Votes
Sail Date: May 2018
Was so happy a new ship was coming to NYC! Overall ship A+ Public spaces and décor A+ Cabin A+ Activities A Food B Entertainment B Muster drill D Arrived at NYC terminal for the quickest Carnival check-in ... Read More
Was so happy a new ship was coming to NYC! Overall ship A+ Public spaces and décor A+ Cabin A+ Activities A Food B Entertainment B Muster drill D Arrived at NYC terminal for the quickest Carnival check-in ever—i-padlike devices before you go through Security. (if you’ve cruised on Anthem of the Seas—similar set up to the one at Cape Liberty). We then went to the back area where plat/diamond area was. Shortly after we sat down we were able to board this new ship. Cabin. Lovely and pleasant décor. Love that the coffee table has a shelf for storage. Usual closet/cabinets with safe. Plenty of hangers. Fridge was warm and ended up getting replaced. Nice new bed with very comfy mattresses, pretty linens that have leaf embossing on them. Balcony had 2 chairs (one reclines)and a table. Still in perfect condition. Bathroom good size but please stop using those curtains! Sufficient storage shelves. Toilet is now more like a bucket—no “shelf”. That was the best description I could come up with. Nice soft new towels. Use your key card to power the room. They need to fix balcony doors so they don’t slam shut as it's annoying to feel the bang of these doors. Large tv on wall in front of the bed. It was cute how it said "Welcome [our names]" and then at the end said "Ciao [our names]. You can view your account, several views from cameras (bridge, port, starboard, and aft!) which we liked. Getting to your account was a little tricky with when to choose “OK” vs. the fwd arrow. How it showed our onboard credit was odd. Also, if you have a joint account it shows up inconsistently between the tv and on the Carnival Hub app. We went to GS and it was explained to us well by Jing, but it wasn’t intuitive. I do not like being asked if I want cabin service in the morning or evening. Other cruise lines service twice per day as a given. I would have liked towels refreshed in the evening but felt bad because I figure Carnival has cut staff and given the cabin stewards more cabins to clean. Yet they have not decreased the daily service charge. Guest Services needs to have more staff available when the line gets long. Below us were Havana balcony cabins. Looked nice but I don’t like that everyone can look down on part of your “balcony” and also ahead of you is a glass wall much higher than a balcony wall. We looked in one of the Havana cabins on our deck and the décor is 4-poster bed and what seemed to be larger and bulkier dark furniture. There are “secret” stairways to take you to the Havana bar to the private Havana area, which although very nice, was small. 2 hot tubs and a very small pool. Comfy chairs and loungers and its own bar at the back of Havana club which is open to all guests after 7pm. It is a very nice area. The lobby has this very cool 3 story “funnel” that has various colors and patterns that change. Lobby area is larger than some other Carnival ships we’ve sailed, so that was good. It is a very pretty area. There's also a cool colorful funnel in the casino area. Spa. Listened to some of their treatment options but did not yield to their pressure to buy. Personally, being on a ship is my Bliss (Norwegian stole my term and named a ship after it!) so I don’t need any“youthing” treatments while on a cruise. The spa area was nice with 2 types of steam rooms, 1 dry, and 1 infrared room. Those tile heated lounge things looked cool and the mineral pool looked pristine. Gym looked very good too since everything was new. They offer organized classes—some include in fare, some not. Library is very nice on this ship, with lots of books and games. I wish I remembered to bring my own already-read books to leave onboard. Piano bar looks larger than other ships and is very pretty. Steakhouse is also right in this area, along with Teppanyaki and Bonsai. Alchemy bar too which did not disappoint. Pictures are all done on screens now. You select the pkg and can have them printed or digital. Continuing along this deck toward the stern is Java Café, and the Ocean Plaza, a very nice multi-purpose space. Bar there too where I had an Aperol Spritz or 2 or 3. Outdoor seating and eating spaces are on this deck and are nicely setup. If you’ve been on Norwegian’s newer ships—think the Oceanfront area. Very similar. Launderettes had very nice Speed Queen machines. You use your cruise card for payment. We had your time dining (or whatever Carnival calls it). Checked in on deck 5 mid-ship and both times immediately received our table # and got seated. First time was at the stern and it was very warm, and next time was more forward in the dining room and it was very cold. So dress appropriately for dining—I will bring a wrap or jacket next time just in case. We had lobster as featured one night and It was good although the sizes of the tails varied greatly. Service was a bit slow, but we dinnered with 3 very nice and fun ladies so it was fine. The second time we were given a two top between other two-tops and we were very close together but it was ok. Strip loin was just ok, the short rib was fabulous. Beef lasagna and the spaghetti carbonara were very good. We also had sea day brunch in Meridian, the aft dining room which was where we had dinner. No popovers! The chicken diavolo did not disappoint. I had to have the froot loop french toast too. Drinks (used our free drink coupon) took over 30 minutes and by that time were watered down. Mongolian Grill is now a sit-down restaurant called Ji-Ji above the Lido Marketplace. Included in fare for lunch and upcharge for dinner. You sit down and fill out a paper to select your food and then it gets made for you. I made the mistake of choosing noodles with my long list of veggies, and the bowl that came out was 90% noodles. Next time I will choose veg only. AND it’s under the basketball court and yes we heard basketballs bouncing. Not sure that would be pleasant at a long meal. Didn't try the Italian place but the menu looked good. Pizza. Finally after many long long lines there, on the last sea day they had two people working the stand and made lots of pizzas, so the line built up but then moved quickly as the ready-made pizza was served. There has got to be a better system. I remember when the pizza was ready and there were rarely lines there. Seafood Shack is also at the stern. Sometimes had a line, sometimes not. We tried the lobster roll on Victory and I didn’t wish to bother againpaying for something that was just ok. Lido Marketplace. Buffet is now in two sections. There are islands that all contain bins of the same food on each island. A salad bar is separate, as is the sandwich station (Deli) which was always under-manned and had lines. That moved very slowly. Why do they have those beautiful and tasty chocolate cookies at this station! They should be more easily accessible. Dessert station is separate. Chocolate extravaganza is nothing like it was in past years. The chocolate cakes were good though (at the Lido Marketplace) and rivaled the one you pay $2.25 a slice for at the Java Café. Didn’t eat at Guy’s burger or Blue iguana but why do they close at 6? Guy’s Pig & Anchor was not open embarkation day for lunch, but we ate there the first sea day. It’s set up outside and as a buffet with a line from either side. It was very good food. We found a table outside on one of the little half moons that stick out of the deck. This restaurant/bar had a lot of whisky choices. We did a beer flight which was good, as was their seasonal beer. There was food at the Ocean Plaza area too. Trivia was held here too which is a nice large space. Tea Time was offered on both sea days. I went just to see if they offered any unique or at least different than the Lipton black and Bigelow green tea in the buffet. Nope. Same 2. So I left. I did see cuke sandwiches being served, andalso a cart with desserts on it. Outdoor movie screen had movies, but we didn’t get to any on this short cruise. I love outdoor movies on ships. We rode the Sky Ride and it was fun. There was a line but it moved rather quickly and the ride itself was fun. The wind helped push me along a lot of the time. We went to the Cruise Next location but apparently the Carnival staff did not have it on their schedule, so by the time the person showed up we only got to hear a little before leaving for our next event—a 3D movie. Too bad as I enjoy hearing about new itineraries and ships. She started out w/ talk about their credit card instead of ship info, so we didn’t get to hear much other than which ships are based in which US ports. We went to the Imax theater to see the National Parks 3D. It was $5.50 per person. Excellent film. Showed various films during the trip. Lots of sundecks and attractive seating areas all around the ship. Serenity adults-only area is at the front of the ship and was very nice. Away from the loudness of the pool area. Lots of decks have forward open space, including deck 5 Promenade deck. Loved being outside at the front of the ship. You cannot go all the way around though as Havana pool and private area is at the stern on this deck. Liquid Lounge is attractively decorated but seems small for a ship this size. And the top level was freezing cold. After freezing in seats in the top level at the Welcome Aboard show, we chose lower level seats for the Vintage show which was interesting. The music was very good. Comedy. Seems the thing to do these days is turn on the house lights and wander the audience talking to and picking on people. This happened twice. When it started at the second show we went to, we left. The Disco trivia and party was going on in the lobby at the same time and we should have just gone to that as it was very fun and entertaining. Muster Drill. Carnival please get it together. Longest muster ever and quite disorganized. First piece of advice: look on the back of your cabin door to see where your muster station is. We heard employees being asked and some just didn’t know which muster was where. Fortunately we knew we were on deck 3 Meridian dining room. FunTimes said 3pm so people started assembling, we arrived around 3:15 but it was then 3:30 and nothing was happening yet. I think we started at 3:45, but it was waiting and waiting. Apparently people were not checked in (cruise card get scanned). Carnival, you know who they are so make them attend the make-up one and don’t keep us sitting there for so long. PLEASE work on this. Send employees on other cruise lines like Norwegian and RC and see how expeditious and efficient theirs are 99% of the time. Smoking on balconies. Sigh. Now this is mentioned during muster: “Fire at sea”. . . “no smoking in staterooms or on balconies.” This is not sufficient. At the Welcome Aboard show the CD said 48% were first time Carnival cruisers, so maybe some did not hear this at muster. It was either Norwegian or Royal Caribbean in the last year where the announcer said “let me repeat that” and said no smoking in cabins or balconies again for emphasis. Which is a great idea. But we could not fully enjoy our balcony due to cigarette smoke that happened way more often that I could comfortably tolerate. The last sea day it was constant unfortunately. Although I did leave a note for the cabin steward that there was smoking on balconies nearby, if I could pinpoint where it was coming from I would have reported it to Guest Services. There are cameras everywhere so I’m surprised they don’t notice puffs of smoke from balconies. I do think some people just don’t know smoking is prohibited, but I realize that some do know and do it anyway. Surprised that Carnival doesn’t do more about this considering they had a fire on a balcony from a flicked cigarette on Sunshine in 2016 (on a cruise right before we got on). Other lines take this seriously; on Royal Caribbean you get a notice on your door immediately. People other than me need to speak up if smoke is bothering you while on your balcony; I cannot be the only person who did not enjoy the smoke on this cruise. New elevator system. Ugh. Not working well. You choose your floor from a screen and the screen tells you which elevator to wait at. And wait. And wait. We ended up doing a lot of stairs—which is not a bad thing—but not easy with a cocktail or tea in your hand. Many passengers were quite frustrated by the elevators. Sailing out of NYC port is always great as the ride down the Hudson is lovely. Platinum gift was headphones. Bermuda is beautiful and the water was so calm it was shiny. We seemed to do a very slow 180 degree turn to dock. This was the first time Horizon was porting there. Tug “Faithful” was standing by to assist. I don’t know where her sister “Powerful” was. (those who’ve been to Bermuda know these are the 2 tugboats). Seemed to be a very long time to get cleared to debark, and as a result, there were long line in the stairwells. Continued on our way and we took the $7shuttle to Horseshoe beach. This time I actually could see the pink sand which I guess I just never noticed before. Fabulous warm and sunny day. 2 chairs and an umbrella cost $45 to rent here. Headed back to the ship mid-afternoon on a shuttle bus. Wandered around the port area a bit. You can get wifi at many places there. The last day at sea had a mix of weather but it was enjoyable anyway(minus the cig smoke). We stopped at the channel outside NY harbor for the pilot to board just after 3:30am. We were at the dock with lines tied by 6:15 or so. Went to the appointed location for platinum/diamond for debarkation. Interesting system where you line up your luggage in order of your arrival and then go sit down. We waited till around 6:45 and then lined up with our luggage and walked off after swiping our card for the last time. Fort those who may not know, there is a lot of walking involved at the NYC port. You debark forward but walk to the end of the terminal to go in, down an elevator or escalator and then walk forward again for customs/immigration, then exit. It was quick and easy to get to the taxi line. No more customs cards unless you’re over the allowance. The ship is really beautiful. If you’re going on Horizon, ENJOY!!! Notes to Carnival in case you read this: 1. Please fix balcony doors not to slam. 2. Please get the muster drill together better. 3. Please do more to ensure smoking is truly prohibited on the balcony. 4. New elevator system not so great--needs more instructions. Read Less
2 Helpful Votes
Sail Date: May 2018
This is my third Carnival cruise and it was pretty average. The ship is big and it never felt overly crowded. Everything was new but nothing really wowed me. As far as staff goes, the cruise director was pretty personable, but could ... Read More
This is my third Carnival cruise and it was pretty average. The ship is big and it never felt overly crowded. Everything was new but nothing really wowed me. As far as staff goes, the cruise director was pretty personable, but could have been more interactive. We met some great crew members who really made our experience nice, especially the guys in Guy's Pig & Anchor. Some of the bartenders were really rude and half the drinks we got were watered down. We got the drink package, luckily, otherwise I would have been mad about buying some of the drinks we had. The people on the ship were probably the least friendly I've ever met. Then again, this is my first time sailing from New York, so I guess it's expected. You have the typical people who reserve loungers and cabanas with their towels for the whole day. I never really saw staff do anything about it. The Serenity area was so full of people when we visited, it didn't really feel serene. Entertainment was decent. The Quest was by far my favorite. It's a must do for adults who aren't so prude. The Celestial Strings show was also nice. The Welcome Aboard Show was mostly a waste of time. We went to the Thrill Theater for the Level 3 scary showing. It was so bad, we got a refund. Save yourself the time and money. The Sky Ride was pretty neat, and something you should try out. Make sure you bring your sneakers for it. The pools were tiny and I wouldn't even waste my time unless I had kids. And the spas were filled with mostly obese adults who stayed there for hours on end. Now for the food. I have to say the Steakhouse is the #1 MUST thing to do on the ship. Hands down, I had the best steak I ever had in my life. Everything was full of flavor. Well worth the $35. We also tried the Bonsai Teppanyaki. It was sub par hibachi. Nothing special. We tried Guy's Pig & Anchor for both the paid dinner and free lunch. The guys were fantastic. The food, not so much. I was most excited for this, as bbq is my favorite. The food had spice, but absolutely no flavor. I didn't know it was possible to make bland bbq, but apparently it is. Try it out for the free lunch, but definitely do not pay to eat here. Hopefully 5'2" (wink wink) Ian is your server, because he was hands down our favorite crew member. Guys Burger was our go-to lunch, and the pizza spot was good for late night. We ate in the main dining room twice for breakfast and once for dinner. We literally left in the middle of our dinner, because the food was horrible. I mean absolutely bland, cardboard tasting like food. I know it's hard to avoid that place, but you should try to. And then for Bermuda. Absolutely beautiful! We only had time to visit Horseshoe Bay. I'm not sure if this ship will visit here again, but you should if you ever get a chance. Embarkation/Disembarkation were pretty painless. Make sure you arrive during your appointment time, otherwise you'll wait in a longer line. And make sure you check your charges when you leave. They tried to charge us for four beach towels, when we returned them all. It happened to several other guests as well. Overall, I enjoyed my vacation, but it was below my expectations. If you get a good deal, I'd say it's worth giving it a try. Bon Voyage! Read Less
3 Helpful Votes
Sail Date: May 2018
The ship was overcrowded and understaffed. The food was cold all the time. The food in the buffet was mediocre. You couldn't find a seat in the buffet because it took the waiters a while to clean the tables. There were ... Read More
The ship was overcrowded and understaffed. The food was cold all the time. The food in the buffet was mediocre. You couldn't find a seat in the buffet because it took the waiters a while to clean the tables. There were lines everywhere in the ship for food. There were only two choices which opened late and closed early. Guys burger and the taco place opened at 12pm and closed at 6pm. The cabin with the balcony was too small. The bathroom looked rusty even though it was a new ship. God forbid you try to order room service after 10pm. There are too many extra charges and the cruise is not cheap. The boarding was extremely unconformable (there were 6 elevator banks working to board 5,000 people with luggages) It took everyone an hour to leave the ship on the day we docked in Bermuda (The ship was not cleared). An hour wasted waiting to leave the ship. My kids did not want to stay in the kids camp because they said the staff didn't want to do any activities. It took an entire day to clean the pool after someone threw up. There was a huge line everyday for the pizza. The main dining room had an amazing staff but the food was horrible and tasteless. I have done other cruise lines and I wouldn’t do it again or recommend it to anyone who wants to enjoy relax in a cruise. Thank God for the good weather. It was sunny and warm. Read Less
4 Helpful Votes
Sail Date: May 2018
Just returned from a cruise to Bermuda on the brand new Horizon. Below are my main takeaways, starting with the good and ending with the bad. The good: - The cruise director and entertainment staff were very present at nearly all ... Read More
Just returned from a cruise to Bermuda on the brand new Horizon. Below are my main takeaways, starting with the good and ending with the bad. The good: - The cruise director and entertainment staff were very present at nearly all times of the day. They did a great job creating a fun and lively atmosphere aboard the ship. The activities were typical Carnival… dance parties, bingo and so on… nothing revolutionary but still fun nonetheless. - The shows were all pretty good and the singers/dancers were very talented. - I enjoyed the food in both the dining room and lunch venues. I really can’t remember having a bad meal, albeit I am not much of a food critic. - The ship is good for families, especially those with young children. The top deck has a handful a new activities (Dr. Seuss waterpark, SkyRide, etc.) - The ship is brand new, so naturally everything is clean and immaculate. The cabins are typical Carnival, again nothing revolutionary, but they are nice and serve its purpose. The bad: - For a brand new ship, and Carnival’s “flagship”, you would think it would have a little bit more of a “wow factor”. This ship definitely trades some public space for more cabins. The atrium lobby, main theatre, fitness center, casino, spa and some of the other spaces are rather small and a little claustrophobic. Some of the interior decor is shockingly outdated and unappealing in my opinion. There are also some other, albeit minor, things that I noticed compared to my past cruises on Carnival... No more live Caribbean music on the top deck, muster drill was disorganized and longer than usual and smoking in the casino is totally "unregulated" on this ship. - This ship has a new smart elevator system where you a required to request an elevator for a specific floor and then get assigned a car. There are no buttons inside the elevator. Probably seemed like a good idea in theory but in reality its rather annoying. Wait times don’t seem to be any shorter and if your elevator arrives and is full, then you have to request and wait for another. - You would think with a brand new ship, Carnival would address the pain points from their last ships. Shockingly, some of them seem to have been exacerbated. If you want to eat at one of the special lunch venues (burgers, pizza, tacos), expect to wait in line for quite some time. The My Time dining system is also quite an ordeal, so try to get an assigned time if possible. The typical battle for lounge chairs on the pool deck was very much present on the Horizon as well. -The worst of all was getting on and off the ship at port. This was by far the most ridiculous experience on this cruise. Getting off the ship in Bermuda was totally disorganized, chaotic and unpleasant. Getting back on the ship was the same… stood in a huge line in the heat for almost an hour. How they could only have two gangways, each with ONE person scanning people’s cards to get onto the ship is quite shocking and doesn't make any sense at all. Overall I had a good time on the Horizon and I’m sure some of the kinks will be sorted out as time goes on. I’m just not all that eager to return to Carnival after this cruise. Read Less
2 Helpful Votes
Sail Date: April 2018
We like to cruise out of Baltimore for the easy access for us We leave a day early and stay at the Best western O'Donnell st great transfers and easy boarding food was very good great service as always only real complaint was ... Read More
We like to cruise out of Baltimore for the easy access for us We leave a day early and stay at the Best western O'Donnell st great transfers and easy boarding food was very good great service as always only real complaint was the flys at Princess cay at the food area HORRIBLE need to do something about it people just tossing there food out Having platinum status sure makes life easy Carnival really takes care of you from perks to early boarding to first off the ship nice job Carnival The entertainment in the main showroom needs help need to get some jugglers or magicians some thing other then the dancers couple shows were good first two of the week stunk you could tell by how empty the venue was Comedy shows were good around the ship entertainment was good nice job from the cruise director. The band Beast from the east was very good and so was will terri guitar slolist The late night deck party's had major cut backs pretty lame and the chocolate Buffett has gone down hill Ship was supper clean Crewe was great all around a great time going back next year Read Less
4 Helpful Votes
Sail Date: April 2018
This ship needs a complete overhaul. Bright work worn and battered. Upholstry throughout tattered and/or stained. Food not acceptable; lacked taste, although presentation good. Service insufficient. Wait staff good but slow. Bar ... Read More
This ship needs a complete overhaul. Bright work worn and battered. Upholstry throughout tattered and/or stained. Food not acceptable; lacked taste, although presentation good. Service insufficient. Wait staff good but slow. Bar tenders for the most part good but some down right unpleasant. Appears the number of wait staff was kept below required for the number of passingers. Save money at the expense of the customer. Entertainment is subpar. Some of the dancers were good but the troupe was not. The comedy club was decent in the PG portion but VERY short duration. Of our party of six people three suffered gastric distress. Food??? All seafood was poorly done and appeared to have been frozen, thawed and refrozen. The hours of operation were less that expected at all stations. You could only get certain drinks at certain bars and they were all over priced. This is our sixth cruise but the first on Carnival. It will be our last on Carnival! Read Less
1 Helpful Vote
Sail Date: April 2018
We had a w/c accessible cabin (6182) for my mom who is in a w/c, myself and a friend. First for the god- Embarkation and disembarkation was easier than anything ever experienced on any other cruise ship/line. The crew was great/very very ... Read More
We had a w/c accessible cabin (6182) for my mom who is in a w/c, myself and a friend. First for the god- Embarkation and disembarkation was easier than anything ever experienced on any other cruise ship/line. The crew was great/very very attentive to needs and went above and beyond, especially to help with my mom and make her feel included (she is 84). The cruise director, Leigh, was phenomenal. He is the one that really made this trip what it was. He was very funny, full of life and kept the fun going the whole trip. Entertainment was average and although the dancers were very skilled, the shows were simply average. No bells and whistles like on other cruise ships. Our cabin steward (Michael) was great, very attentive and so skilled with the towel animals. Our cabin was spotlessly clean and although he straightened the cabin and cleaned he respected our belongings and didn't rearrange everything, which is very important to us. Now, for the negatives and there are quite a few... When we arrived in our cabin, we noticed that the balcony, which had 2 chairs and 2 loungers, was covered in white paint flakes. The paint had apparently chipped off and was all over the chairs. I mentioned it to Michael and he said he would sweep it off. However, every time we went out to use the balcony, it continued to flake and get back onto the chairs. Not too big of a deal because we simply put towels down to sit on but when we tried to sit outside on the balcony for 1/2 hr one day, I came in and had paint flakes all in my hair so that was the end of that...we used the balcony for a total of 45 min. maybe the whole trip. Unfortunately we were hoping to enjoy the balcony but that wasn't the case. The cabin, which is a wheelchair accessible one, is HUGE. And the bathroom is bigger than most cabins themselves. I felt like we were in a mansion for a week. The room was clean overall but the carpets were terribly stained. They were not "dirty" but just covered in old stains. I completely understand that the crew is limited with what they can do between sailings but it is worth mentioning. Many of the drawers in the cabin were hard to open, almost as if they were stuck. The handle on the one closet was half falling off. I did let housekeeping know about everything so that hopefully it will be fixed. I must add that there is tons of space for clothing, belongings etc. The food at the buffet and what was served (some of the times) in the dining room was lukewarm at best. I did mention it to them as well. Many times the lemonade/tea machine was completely out. I also didn't feel that the cleaning on this ship was as great as it was on NCL. On NCL they have "Happy Happy Washy Washy " people who literally stand at the door to the buffet and spritz your hands with hand sanitizer. There were little germex machines available but of course you have those guests who don't use them and continue to cough into their hands and touch everything so.... But when some of the crew cleared the table, they took plates and about only 50% of the time actually wiped the table down. Many times I had to find someone to ask them to clear the table for us. On other ships it seems like they are waiting to jump on the chance to do that as soon as guests get up from eating. The BIG thing was the horrific odor in the cabin on the last day. We were told to stay in the cabin because my mom needed w/c assistance. We ate and returned at 8:45 am for a 9:30am pick up time from guest services. We had the cabin door and balcony doors closed (it was chilly and mom was cold). We noticed a very strong paint ?? odor suddenly in the cabin that seemed to be getting worse by the minute. A few minutes later we were all starting with headaches and feeling woozy so we opened the balcony and cabin doors to ventilate. I have no idea what it was but it was strong. I assumed they were painting since they have such limited time to do so. Of course, opening the doors made the cabin very chilly. I called to guest services twice trying to find out if we could possibly get the transfer w/c earlier rather than later and was hung up on twice (not very reassuring knowing that they could tell the call was coming from a room with a guest having special needs). Finally the person with the transfer w/c showed up at 9:45 but we had to remain in the area where the odor was for an hour. It was very strong. I am a Carnival and NCL fan. Love the companies but this last cruise really has me changing my mind about who I will sail with next. If it wasn't for the crew/staff and the cruise director being so absolutely wonderful... I honestly would not be returning to Carnival. Pride is an old ship and she is definitely showing it Read Less
1 Helpful Vote
Sail Date: April 2018
Wanting to go to Bermuda from Florida, the only ship available was the Carnival Elation from Jacksonville, an eight day cruise beginning April 7th. My husband and I have sailed on Carnival before, the last time being in the winter of ... Read More
Wanting to go to Bermuda from Florida, the only ship available was the Carnival Elation from Jacksonville, an eight day cruise beginning April 7th. My husband and I have sailed on Carnival before, the last time being in the winter of 2015. Although we do not frequent the clubs or the casino, we have always enjoyed the comfort of the cabins, the attentiveness and friendliness of the staff, the shows and the food. I am not going to make a day-by-day critique of the cruise, which in itself was fine - we got to Bermuda and back safely again - but there were highs and lows of the shipboard experience, a major part of what we go on cruises for. First the highs - the ship was very clean, the staff were very attentive and friendly as always, the bed was comfy, and I liked the well-stocked library. The main gift shop was adequate. There were ample places to hang out, both outside and in. The embarkation and disembarkation went well. The shore excursion desk was helpful, even though we decided on a last-minute tour. Now for the lows - the amenities and the food were a great disappointment from what we had previously experienced on Carnival. Our cabin (Ocean View) although adequate, was tiny and lacked even a chair on which to sit and put on our shoes. There was no place other than the bed on which to read or watch TV. (There was a little backless seat under the vanity.) While we still received the charming towel animals on our bed each day, service, which had previously been twice a day was now cut down to once a day - our choice of morning or evening -and the feeling of being pampered was lost. Well, we could live with that, although the lack of a place to sit was very uncomfortable. The biggest negative was the food. What happened to the almost-always delicious food on Carnival? We did not have one meal in the dining room that was above average and most were below. The portions at dinner were tiny. One person at our dinner table asked if the main course was actually an appetizer. The Lido was stripped clean after the main meals and that included all the desserts that were once put out for after dinner coffee at our leisure. After dinner time, absolutely no desserts anywhere to be found! Oh yes, there is soft swirl ice cream... I understand that desserts were put out after midnight or eleven p.m. but I for one am not eating/drinking cake and coffee at that hour. Breakfast on the Lido was OK. Lunch on the Lido buffet was pretty much awful, with the exceptions of the grill and the salad bar, both very good.) The dining room for breakfast and lunch were much better than the Lido. Carnival has even cut TV. I know some are thinking, you're going on a cruise and you're watching TV? Well, yes, one time Dancing With the Stars was on...now there are no networks except news, classic movies and cartoons. OK, so that's minor, but another example of cuts in service. There were a couple other irritations, but nothing to mention, as perhaps it was just our perception at the time. All in all, a nice sail to Bermuda, but Carnival apparently is cutting our shipboard experience along with the budget and will likely be losing more than a few customers as well. Read Less
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