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21 Carnival Barcelona Cruise Reviews

The Carnival organization should be recognized for its ability to take a brand new ship and reduce it to a floating tribute to poor food, bad service and mediocre entertainment. The food was cheap, overcooked and boring. The only ... Read More
The Carnival organization should be recognized for its ability to take a brand new ship and reduce it to a floating tribute to poor food, bad service and mediocre entertainment. The food was cheap, overcooked and boring. The only possible exception was breakfast where Carnival staff had nothing to do with boxed cereal, yogurt and some fruits. Toast was dry and cold. Eggs were immersed in oil. Lunch and dinner offerings were either overcooked or smothering in sauces to deguise the lack of taste. The Main Dining Room wasn't much better. Some items such as the Maine lobster tails were inedible. Other offering were old and tired and have been around for years. A new ship should have a new menu. I am left with impression that the Carnival strategy was to make the Lido and Main Dining Room food so bad that it would force guests to eat at the Speciality Restaurants to get a decent meal I would lke somebody to explain to me: to whom Carnival pay VAT in the middle of the Mediterranean Sea? It appears to be another grab on their part. Never before on a cruise ship have I ever experienced such a high degree of rude and indifferent staff. There was very little willingness to offer assistance or answer the simplest of questions. Carnival needs to reimagine loyalty. There was a time when Carnival hosted a reception for past guests with the Captain and officers present. Now it is a bottle of water and drink voucher with conditions; the last of the cruise, after 5pm and not to exceed $9.00. Loyalty shouldn't come with strings attached. Carnival expects my loyalty unconditionally, it should work both ways. Bon voyage Carnival. Never again. Read Less
Sail Date April 2018
I chose it as I had never been on Carnival before and mistakingly thought being American and new it would be great, sadly the description didn't live up to reality. I have been with, RC, NCL, MSC previously so was able to compare. ... Read More
I chose it as I had never been on Carnival before and mistakingly thought being American and new it would be great, sadly the description didn't live up to reality. I have been with, RC, NCL, MSC previously so was able to compare. Food. Breakfast, very poor choices, only toasted bagel and toasted bread put out. Had to ask for untoasted. No different breads or batches such as crispy, soft, seeded etc. Only one on egg counter meant long waits. Poor choice of fruit, cereal, hams cheese and jam. Lunch, lack of choice, 3 stations all the same, impossible to reach good at rear. Every other cruise I have been on the had buffet choices including grilled meat (steak, pork, lamb), Indian cuisine, Chinese cuisine, European cuisine. This had about 5 choices all if which were bland and served warm. Choice of 2 ice creams only with only one server. Dinner, cramped restaurant, why bother with a table for 2 when within 6 inches there is another table for 2 onside and a table for 4 the other. Waiters have no etiquette. Try and take your plate the minute you finish even if your partner is still eating. One day we shared a table for 4 with a couple we met. They served their main whilst my wife was still eating her starter, when he bought mine I told him to take it away and serve us together. Don't know if it's an American thing but it's certainly not good manners in Europe. Overall food was worse than I have eaten in cafes and worst choice ever. Entertainment. The theatre is poorly laid out, upstairs has area where as obstruct views, the quality is poor, loud singing and dancing with no match of story to costume or music. Cheap TV style entertainment Mr and Mrs style. So didn't bother with that stuff. The early piano bar guy was good, the latter after 10 seemed more interested in himself than the guests and kept the pedal down to reverberate every note, uncomfortable listening. I think anyone who thought the food and entertainment was above poor cannot have been on decent cruise lines. First time with Carnival and definitely the last. Read Less
Sail Date April 2018
We go in at least one cruise a year and have cruised with RCI, NCL, Disney, P&O and TUI in the past. Everything about Carnival came bottom of our list compared to the others. Food - hardly any choice, cold all Asian style food. ... Read More
We go in at least one cruise a year and have cruised with RCI, NCL, Disney, P&O and TUI in the past. Everything about Carnival came bottom of our list compared to the others. Food - hardly any choice, cold all Asian style food. Cabins- smallest we have ever stayed in. Wardrobe was only sufficient for 1 person. Air con didn’t work properly. There was drilling and banging going on all through the night. We were given a spa voucher as compensation for this. But when we went to book they didn’t have hardly any of the things on the price list. Staff were so rude and up themselves we walked out. Entertainment- great if you like butlins style acts Everything was so expensive on board then when they add tax and gratuities on it’s half the price back at home. There is a sweet shop on board our girls went and got a pick a mix then they added a gratuity on for the staff who had just stood and watched the kids serve themselves. You had to pay to go to the cinema. Nothing seemed to be included. Never had any complaints about any of our other cruises and am not usually one for moaning but couldn’t wait to get home. Read Less
Sail Date April 2018
We chose to take the Vista's transatlantic re-positioning cruise because we found the travel itinerary of interest to us. The good: The Skyride. The specialty dining, in particular 555 Fahrenheit, and to a lesser degree the ... Read More
We chose to take the Vista's transatlantic re-positioning cruise because we found the travel itinerary of interest to us. The good: The Skyride. The specialty dining, in particular 555 Fahrenheit, and to a lesser degree the Italian Restaurant was very good. Afternoon tea in the main dining room was great with well prepared and delicious offerings every day that it was offered. Staff at teatime were outstanding. The bad: Embarkation in Barcelona was poorly managed chaos. Arrived at the port a 1 pm never made it on board until 3:45 pm. Once on board we found our cabin to be very dirty with dust and hair on all of the surfaces (desk etc.) and inside the drawers. The bathroom vent was black with (dust? mold?) something. After cleaning the cabin with two towels, which were black with dirt once we finished, we went to customer service to complain. No apology was offered but housekeeping was notified and the bathroom vent was cleaned and the soiled towels removed. Main dining room: disastrous meals to the point where we stopped trying to eat there in the evening and just did the buffet on the lido deck. It is not a matter of the kitchen incapable of preparing good food, rather it seems it is a choice of the cruise ship to not offer good food. Many servers in the dining room were surly. However, some staff were pleasant. Guy burgers, taco stand and the pizza stand were good. The Japanese restaurant food was so bad we asked for and were given a refund. On the good side, the sashimi was good. Entertainment: The Cuban inspired show was an ethnic insult to Cubans. There was a juggler who did slapstick one evening and he was very funny. The stand-up Comedy was uneven but most of the comedians were very good to excellent. Ship decor: The style was done in white trash contemporary and consistent through out the ship. Exception-Fahrenheit 555 restaurant. How bad was it? We rented the internet service for one day to determine if it was feasible to fly from the Azores to NYC. Carnival would not pro-rate the cost of the voyage fare for the time left in the cruise. Airfare was very expensive and the time to travel to NYC would have been at least a day and a half with layovers etc. We endured the misery of the remainder of the cruise. No matter what issue we brought to the attention of the customer service staff an apology was either not offered was insincere. Read Less
Sail Date October 2016
Carnival Vista 29-07-16 to 06-08-16 Having taken a cruise on the Carnival Vista on the above dates all I can say is thank god this was not my first cruise because if it had been I would never cruise again! I think warning bells ... Read More
Carnival Vista 29-07-16 to 06-08-16 Having taken a cruise on the Carnival Vista on the above dates all I can say is thank god this was not my first cruise because if it had been I would never cruise again! I think warning bells started to ring when we had to take all our luggage to the ship whereas on all the other cruise’s our luggage was taken from us at our home airport and delivered to our cabin or taken from us at our destination airport and delivered to our cabin, not a big issue but one of those nice touch’s that make for a pleasant start to the holiday. Things started to go wrong almost straight away when my twin grandsons (2 years old) were told that they were not allowed to enter any pool / body of water anywhere on the ship, there was not even a paddling pool available? My 2 elder grandsons had a soft drinks package but were not allowed bottled water on the package and had to charge it to the room. My wife and I had a drinks package and also had to present our room card to get water but were still charged for a bottle of water in our room. The drinks package purchased at no small cost ($50 per person per day) was set, up in my opinion to discourage you from using it, you could only have 15 drinks maximum on a card, the card holder had to get their own drinks (one card holder could not go and get a round of drinks). There was no food available for my young grandsons (2 years old) between 1700 and 1800hrs (the time they would normally eat); we were told that only sushi, (at extra cost) or pizza was available! The buffet food on offer was basic and had a limited selection, a far cry from other ships we have travelled on where the buffet food was a delight to behold and choice and quality were abundant. On the first and second night we tried to get into the restaurant to eat around 19.30 to 20.30 but were unable to get a table due to massive queues so the first night we went to the buffet (Lido Buffet in the Market Place), a very disappointing start. Even more disappointing on the 2nd night (the “dress up” night) we were all dressed up but could still not get in the restaurant so ended up in the Steak Restaurant which was very nice but added $200 to our bill, when we spoke later to people we saw in the queue they did not get in to eat till gone 21.15!! My wife and I purchased the Havana stateroom option which at no small cost allowed us to overlook and utilise a very nice private pool and hot tub area, but only till 1700hrs!!! at which time the whole Havana area was taken over by anyone and everyone who wanted to enter and the stateroom occupants were subjected to rowdy pool party’s that went on till late in the evening! In over 40 years of traveling the world I have never felt the need to complain but the rudeness and disrespect of some of the staff was so prevalent that it caused me to complain on more than one occasion! Staff were poorly informed about the ship and often could not answer questions about where facilities were located let alone destination information and often gave wrong directions / information. Staff morale seemed low and one waiter explained to us that this was because staff numbers were low and due to be cut again in the near future! Bar facilities often ran out of popular items like orange juice and at one time the bar on deck 3 even ran out of water mid-morning when we were just leaving the ship for a trip ashore! On previous cruise’s the entertainment had been top rate lavish productions so we had been expecting the same (if not better) but found many to the acts lacklustre and run of the mill. On a positive note the Carnival Vista’s dancers put on two fantastic shows and Ben in the piano lounge is a talented entertainer and presents a not to be missed evening. Last but by no means least if anyone can explain a gratuity system that charges two, 2 year old boys who were hounded out of most of the ships facility’s and could not eat at their normal meal times but were still charged almost $100 each in tips!!!!, I would be very interested to hear it. I would strongly recommend that everyone have the automatic gratuity’s that are added to your bill removed and tip only where service deserves it (as we did ourselves) Read Less
Sail Date July 2016
The Food has become a POOR selection. Its not the original Carnival food that made it something to talk about. Its more Corporate. The Lido buffet sitting area increased by 10percent. Not enough to handle the 1000 more people on the ... Read More
The Food has become a POOR selection. Its not the original Carnival food that made it something to talk about. Its more Corporate. The Lido buffet sitting area increased by 10percent. Not enough to handle the 1000 more people on the ship. Employees cannot keep up with the demand of keeping dirty tables clean and it is VERY CROWDED and unable to find sitting. They do now have an eating area outside on level 5. But who wants to eat outside when its HOT, HUMID and VERY WINDY. and you have to commute to sit down and eat. The IMAX and Divein movie selection was too also POOR. they were showing movies were only in the theaters for a week before going to DVD. Did not watch and will not pay 12.95 for IMAX. Cruise Director seemed STRESSED and TIRED. Did not want to talk to the people that pays his paycheck. The Shore excursion desk personal were the WORST. They were selling you excursions that had sights on the tour as selling points CLOSED(and has been for MONTHS now). Because they wanted their commission check and carnival needed the MONEY, They sold it to you anyways. When you got back to the boat and called the shore excursion desk out on it the employees played DUMB. So You then have to call your credit card company and dispute it. Since carnival was no help. I would just like to some up my experience on the carnival vista by saying Don't go on this ship. Choose another vacation. If you have booked already , Check into the cancellation Policy.... Lesson Learned. Read Less
Sail Date July 2016
Worst cruise ever. I have been on a few cruises and this was the worst. Our main gripe was the noise, we stayed in room 6241 Fwd avoid this area. After the shows, 6 nights out of 8 a DJ set up his equipment and we had to endure boom boom ... Read More
Worst cruise ever. I have been on a few cruises and this was the worst. Our main gripe was the noise, we stayed in room 6241 Fwd avoid this area. After the shows, 6 nights out of 8 a DJ set up his equipment and we had to endure boom boom boom until 3am. We complained and we were told they would monitor the noise. They didn't even come to our room to see how bad it was and didn't ask the DJ to turn it down even though they said they had, in fact if anything it was louder. They did give us compensation, but would have preferred the peace, it's a shame because the beds were so comfy. The entertainment was poor and only lasted half an hour, and found there wasn't much to choose from. The comedians were ok but were set up for the Americans. They were lacking in staff and waited ages for someone to come and serve us drinks, staff were rude and lacking in customer skills. Our waiting staff in the restaurant were excellent though. Food wasn't good. Smoking was allowed in the casino and vista bar, thought it was illegal? The docking ports weren't great, most of them you couldn't walk in to the towns as they were so far away, yet Carnival put on shuttle busses but wanted to charge you a fee, it should have been free, or take us to better ports. We arranged our own excursions as carnivals were too expensive, in fact everything was expensive on carnival. On Dembarkation we had to be off the ship by 8.30, never know to be off a ship that early before. I will not be going on Carnival again. Read Less
Sail Date June 2016
I want my old Carnival back, I just got off of the Sunshine on it's transatlantic 16 night cruise. In one word HORRIBLE, and I will detail most of the things that went wrong. You can't make a silk purse out of a sows ear, this ... Read More
I want my old Carnival back, I just got off of the Sunshine on it's transatlantic 16 night cruise. In one word HORRIBLE, and I will detail most of the things that went wrong. You can't make a silk purse out of a sows ear, this kept coming to me over and over during the cruise. I am a platinum member and should be a diamond since I never got credit for the cruises I took on the Marti Gras, and Carnivale in the 1070's and 1980's at least 2x a year so I have more than the requirements for this grade. The service on this 16 year old refurbished cruise ship was not very helpful towards the passengers, every answer I got was "I sorry" but nothing was done to correct anything I told them aboard ship. From my stateroom 3132 not being cleaned for 5 days, re: vacuumed, mopped floor in bathroom, trash can loaded with trash from the previous cruise. The marketplace, all the stations full of food shades down and staff leaning against the wall waiting until 7:30 while over 100 guests were waiting for breakfast at 6:30. The staff didn't know what they were serving, I was told over and over again the wrong description of the food at their station. The coffee, and Ice machines constantly broken, I needed to go to the other side of the ship to get coffee or ice, many times. The tiles on deck 3 are cracked and popping up, nothing is being done to repair them. No place to read a book like in the windows on promenade deck or anywhere else, EXCEPT bars where it isn't like being on a cruise or the back of the buffet, that has always been open and I could read my books and see the sea, but now it is enclosed and the Havana bar is there. The entertainment was not what I (and I'm sure many others) liked, since the show room was cut about 3/4 of the seating I guess reviews Vegas type can't be presented. In the dinning room, when checking in for a table and I would ask for a large table or booth, the automatic response was no not available, but when Elizabeth came over she said put them at a table, and it was what we wanted. The food is dangerous, all of the hot food was either luke warm or cold, the cold food like Caesar salad was served in warm bowls, I was served duck pot stickers that were very cold, I asked the Maitre d for a kitchen thermometer so I could see the exact temperature, he wouldn't get me one, I think his name was Navash served immediately after the pot stickers were cold kebab, it was ludicrous, this happened all through the cruise, also a little tip, don't let the hot food stay at the waiters station for 30 minutes or more and expect it to be hot, also each night the waiters would give the wrong guest the wrong dish, every night. The physical ship is in need for a refurbishment, metal ceiling tile in marketplace fell down, didn't hit someone but I guess you were lucky, in handicapped mens room on deck 14 my roommate had a metal tile fall on his head, (this was documented as was the visit to the medical office. There are pods broken on the jumbotron, which was not being used well , most of the time the same still pictures flashing with a scroll on the bottom reminding us that towels will be taken off of lounges in 40 min no saving lounges, oh btw this was never done, I also asked at the customer service desk if there were the traditional news reports that I always got on board, she said no, just tune to channel 33 cnn, well no cnn or any other news source. I was sitting in the marketplace having lunch and noticed a sign CHOCOLATE EXTRAVAGANZA and saw the chocolate fountain, there was no notice in the ships news nor any announcement over the loud speaker, when I asked the customer service desk I was told that they didn't know it was that day either. The pass passenger cocktail party at 1:30 in the afternoon was ridiculous. Each night that we needed to change our clocks back one hour, the ships clocks were the wrong time, we the customer service desk was asked to change the ships clock I was told they can't it's controlled by the bridge and the bridge couldn't do it, so much miss information. The floors in the marketplace were always slippery, nothing done to make them safe. My room key didn't work a number of times, had to get new ones at least 4 times also had nothing in my pockets to demagnetize them. Also when I boarded the ship, security put my sign and sail card in the machine that took my picture and pinged, when i tried to get off in Malaga the sign and sail card didn't work, so they had to take my picture again, boarding the ship later that day the same thing no picture etc. At the customer service desk I had to repeat my requests 3 or 4 times to that many people, it got very old and I was getting very frustrated. At the Tasting station no attention to the passenger the two crew would just stand and talk and ignored me, also there was a tasting for a BBQ place that didn't exist on the Sunshine? I didn't know lunch was served in the ocean place as with most things I need to walk past at the right time to find out about these places. I have always been an advocate for Carnival bragging about how great it was, and that is the operative word WAS, now I am sorry to say, it ranks in last place in the cruising industry, I just that is why Mickey Arison resigned as cob, and I'm sure that Ted Arison, whom I cruised with a number of times, is spinning in his grave. I will end this with the only words I can say that expresses my negative feelings about Carnival: "I'M SORRY" Read Less
Sail Date November 2013
I'm an avid cruiser platinum with Carnival and many other lines. On Sunshine tranatlantic cruise from Barcelona to New Orleans, If you were a first time cruiser you might think everything was ok,or if you just cruise to drink and ... Read More
I'm an avid cruiser platinum with Carnival and many other lines. On Sunshine tranatlantic cruise from Barcelona to New Orleans, If you were a first time cruiser you might think everything was ok,or if you just cruise to drink and don't care about much this ship would be fine. But as one who cruises for the sites and things to do on a cruise ship I'm very disappointed, they say this is like a new ship,sorry added a deck and redid 3 levels the rest of ship was not touched. leaks all over ship smells in rooms and odd places,the plumbing system still very old,the elevators are crazy,and at times frightful, the food was bland at best,and reused 2-3 days but with a new name or a spice added. ALL venues are TOO small and always over-crowded, they did take out the steam-room that had a large window to look out,if was able to hold at least 20 people,there is no FREE steam-room now,but a 5 small person sauna,that the door was cut 3 inches short and in order to keep in heat about 6-7 towels were needed to close gap. The locker room was about the size of my home bathroom,we had one very small stool to aid passengers that need to sit,the women's don't have a stool at all.In locker room there is 2 showers for all the male passengers. If you didn't like trivia you would have gone crazy on ships crossing as that was about all they had to do.My cabin on 3rd deck was under the liquid lounge,and chairs were moved and dropped all night,wrote letters to hotel manager,and CEO as he was onboard,I had to have copies made at guest services,it seemed along time for a two page letter,then I sealed them and gave them back,the person said that the guest services manager would have to determine, whether to pass them on,I don't know who manager is,but it was clear to me that my letter had been at least partially read,they violated my privacy,and this is not expectable. Read Less
Sail Date November 2013
Without Prejudice. We were a party of 6 adults travelling on the Carnival Sunshine. Of these, one was my elderly mother - aged 85, and my learning disabled sister aged 47. Both used wheelchairs to get around. My husband and I have been ... Read More
Without Prejudice. We were a party of 6 adults travelling on the Carnival Sunshine. Of these, one was my elderly mother - aged 85, and my learning disabled sister aged 47. Both used wheelchairs to get around. My husband and I have been cruising for 18 years, this was our first experience with Carnival. In order to depict a fair image of what we experienced, let me start with the positives. These are as follows: 1 - Cabin - good size, clean and comfortable. 2 - Cabin Steward - Ellio was excellent. Extremely helpful and took pride in his work. 3 - The ship, although not new was rather nice. Now let me tell you about what in our opinion was not right. 1- We were informed by Guest Services on board, that they do not provide an assisted wheelchair service on embarkation and disembarkation! Having discussed the above with the Cruise Director - Noonan, he said this was "technically correct" although if we had any difficulties, to contact him as they can offer some assistance?? 2 - The restaurant on board was not wheelchair friendly, with as many tables being cramped into the available space. 3 - As a result of the above, we decided to eat at the Buffet restaurant in the Lido area. The food here left a lot to be desired. The buffet area itself was small with approx. 6 of the same dishes each side. There was a choice of Soup, Rice - sometimes fried, mainly boiled with no sauce or gravy to go with it, or Pasta, occasionally potato mash, a vegetable, pork chop, occasionally steak or beef, fish was served on most days.The problem we had was that the food was cold/tepid in temperature, there were odd combinations, with no thought given to matching of flavours or textures etc. Everything was dry which meant you found it difficult to chew and swallow. The menu was repetitive, with little or no choice if you did not fancy anything here. The toast was never toasted, Deserts were dished up as a dry crumble of sorts with no sauce or custard, or at times when sauce was provided, this was mismatched, e.g. apple pie with orange sauce! The chocolate cakes were nice. We are aware that you had 3 other areas where you could eat, but each of these had a cover charge to which we object. Basically, we were made to feel that they were just chucking swill in a trough and expecting us to eat it. The food trays in the buffet area were often empty, and you had to wait for them to be refilled or replaced. The tables were not cleared fast enough, as a result, we either had to cear these ourselves or wait for a member of staff to do this for us. Plastic cups/mugs left in the drinking area were not thoroughly cleaned, we found lipstick marks on quite a few. Given that good food is one of the main things we like many others look forward to when away, this was a huge disappointment. We lived mainly on sandwiched from Room Service or occasionally a beefburger (which was dry and hard) from Guys burger bar. Or you had a choice of something from the Mexican grill. Great if you like Tacos or Burritos!! On the one occasion we did eat in the restaurant, we found the food not much better to be honest, and even had someone complain that they were served meatloaf in the restaurant for dinner! 4 - The staff in the buffet areas were unfriendly, unmannerly and rude. We were the customers, but they made us feel we were imposing on them if we asked for the table to be cleared, and they expected us to stand aside to let them pass, even if they were empty handed! They appeared to have contactors working in the buffet area, and they seemed to think they had priority over the passengers in the beverage areas. 5 - Staff seemed to consider they had a priority in using the lifts, and generally were unhelpful, unmannerly and unfriendly in their approach. 6 - Be aware that Carnival charge you $138 per person in gatuities. When we queried what this was actually for they said for eating the the Restaurant, bar staff and cabin steward. When we pointed out we only ate in the restaurant on one occasion, they reduced this to $156 per couple!! I wonder how many people did not query this and how much money Carnival makes from this in the process? 7 - Be aware that unless you ask for a copy of your receipt when ordering anything from a drink to purchasing something on board, they do not give you one. We always ask for a copy in order to check that this tallies with the on board account statement. Once again, they seemed surprised and a little put out when I asked for a copy eacy time. 8 - We constantly had a bucket in our area of corridor as the sprinkler appeared to be leaking. This made it difficult to get the wheelchairs past without getting wet. 9 - One one occasion we went to the library wishing to pay a board game, but had to go down a level to ask the bar staff for the key to the cupboard. It took them 40 minutes to bring the key to us, by which time we had lost interest. 10 - Theatre not very disabled friendly. They did have a specific area designated in the Liquid Lounge, however, this was not enforced and able bodied people often took the seats with little or no regard to others with disabilities. This was not policed or enforced by the ships crew. As mentioned above in cruising for 18 years, we thought we had already experienced our worst ship with Thompson, however, Carnival are now the proud holders of the worst ship/company we sailed with. Read Less
Sail Date September 2013
I have been on many cruises, but this was my second Carnival cruise with the other one being on the Fantasy many years ago. Our group was a family of family 10 which included 8 adults, one teenager, and my 3yr old who was on his 3rd ... Read More
I have been on many cruises, but this was my second Carnival cruise with the other one being on the Fantasy many years ago. Our group was a family of family 10 which included 8 adults, one teenager, and my 3yr old who was on his 3rd cruise. We were only the July 19th sailing. The Sunshine cruise was chosen due to the itinerary and it fit into the dates that we all had available. Pre-Cruise: We all flew from across the US and ended up in Barcelona with all the flights landing withing 20 minutes of each other. We then took a minibus from Suntransfers.com to our pre-cruise hotel, Hotel Indigo Barcelona Plaza Catalunya. The hotel opened only a couple of months ago and it was a great place. Embarkation: We took another minibus to the airport at 11am and we were on the ship by noon. The group had to split up for a little while as the upper decks check in on the upper level and the lower decks check in on the lower level. The reason for this is they have your cards pre-printed and already distributed by floor. Cabins: We had four cabins, two outside cabins on deck 5 5132 and 5136 and two inside cabins on deck 9 9123 and 9125. The cabins were a good size with good amenities. The one complaint was the couch which felt like they put fake leather over some plywood. In the cabin that did not have the drop down bunk the person sleeping on the "couch" had to put some extra cushioning under him to sleep. Eventhough the cabins had been recently renovated they are already showing some wear or poor manufacaturing. -The carpet in the cabin was already coming apart at the door and by the beds. -The cabinet doors did not close correctly as they were improperly installed. On each door two of the four hinges were not connected to the cabinet. -The bathroom door knob fell out of the door. -The door connecting the cabins did not line up correctly and needed a hockey check while turning the lock to get it closed. -The wiring for the phone system was poorly installed as it came out of the wall twice. -The toilet system did not work multiple times throughout the week. One case we almost had an overflow as the system would not stop filling the toilet. Dining: We found the dining to be either really good or really off the mark. Lido Marketplace: For most part the food was pretty good, but the variety was lacking as I would see the same things from day to day. We all really liked the Pizza there and the sandwich station. The lunch offering at JiJi and Cucina were some of the best food we had all week. We also enjoyed the burritos and Guys burgers. Main Dining: We all had anytime dining and had dinner at a group pretty much everyday at a time between 6 and 6:30. We did not have any reservations and we were sat immediately every time. That would not have been the case if we had come about an hour later as the line was out the door to get a table. The staff was excellent and we always look to see how they will react to our little one. Every single one of them paid extra attention to him and made sure he was happy which made dinner great. The meals were mostly good with some misses. The one big issue is steak temperature as most were severly over cooked as most like medium rare or medium. My wife who likes medium well would always get the opposite. In-Room Breakfast: This was a disaster throughout the cruise. Each cabin tried to get breakfast probably 2 or 3 times and we got breakfast delivered a total of ZERO times. Each time we called we were told they had no record of the order. One night before my sister called and they came and personally took the order. The next morning they did not get it and they said they had no record of the order. We brought this up with guest services and they said they would invesigate it. They came back and said that they had the order but we did not hear the door knock which was a lie and I called them out on that. They had no response and just gave me OBC to shut up so they would not have to deal with the problem. Entertainment/Liquid Lounge We really enjoyed all the production shows that were done by the Playlist Productions. The cast all performed very well and I liked that all the cast both sings and dances. We also like Edge the comedic juggler who had a great show while in Venice and Kennedy the "mind reader" from Britain The Liquid Lounge was an interesting place. I like that they can customize the place to the show they are performing which allows the crowd to become part of the show and have more performer interaction. The downside is there are a lot of bad sightlines and it is not big enough. The upper level sections closest to the stage cannot see the back part of the stage so they only can see the half of the production show that is done at the front of the stage. The poles also make a lot of seats not that desirable. Each night I saw that there was probably around 100-200 people standing along the top, sitting on the stairs or standing around the lower level. Outdoor Decks We spent our time around the WaterWorks area as the main pool was always to crowded because the pool is way too small for being the only main pool on a large cruise ships. I laughed that there is a sign that says max swimmers of 26 by the pool. The Waterworks area was nice and we could usually find a lounge chair around the area. The kid's area was nice but already some of the water features in the area were broken. I also saw a lot of rust forming on some of things that will need to be clean. The waterslides for the little kids were nice for my son to use except when the teenagers wanted to use the slides. With only two workers who were dedicated to the slides they could not watch the rest of the area. The three waterslides were fun but they also were rough on the body. After riding a couple of time I had some bumps and bruises from being thrown around inside the slide. The timing and light features on the racing slides did not work the entire cruise. The Waterworks area had some water flow issues that closed it a couple of time on embarkation day and it was closed to whole day when were in Civitivecchia for what they called "beautification." The ropes course was fun and something new that I have never tired before. We did not spend anytime in the Serenity area, but I felt it was too big for the ship as it took away too public space. On the Sea Day I did see them once trying to enforce the chair hog policy early in the morning, but did not see the person for the rest of the day. Every time he put a sticker down, it ended in a confrontation with some guest. I never saw any items taken away by the staff. Guest Services This was the major disappointment of the cruise ship. We are not ones that go out of our way to complain but when we have an issue we want it fixed in a reasonable time. I have already gone over the issue with the breakfast. On the first port day in Marseille, we got back to our cabin around 12:30 to find the chorus of hammers, saws, drills, and other tools all working right above the cabin. I called guest services and they said they have no record of construction supposed to be going on, but will investigate. We go to lunch as we cant stay in the cabin and come back in an hour. No reply from GS so I call again and no one has looked into it. We go to swim as its still loud and spend an hour and a half out there. Come back as the 3yr old is tired and wants a nap before dinner. Construction goes on and no response from GS. I then personally go down there and they say to my face there is no construction near my cabin so there is nothing we can do about it. Now I am mad and have them call my room so they could hear it personally. They then acknowledge it but no one comes to investigate for another 3 hours. Then it stopped after they personally investigated. That was not the end of it as it started again at 1am that evening. My father called guest services and no one answered after three attempts so he went down to get it to stop. We then had a meeting the next morning to go over this with them and we were assured that it would not happen again but they never apologized for the issue. Our other guest service issues was when are toilet would not work. First the number to call for maintance issues directly was not in service. I then have to call guest services four times over three hours to get a plumber to come up and fix the lines to our rooms. Ports Marseille: We took a taxi into town where we walked around the area, Whe then took the "train" up to the Notre Dame de la Garde basilica. After that we went back to the ship as the town was be shut down ahead of the EuroPride Gay Pride parade in the afternoon. There were a few people that missed the boat due to traffic issues and no taxis working the downtown area. There was also a traffic jam all the way back to the port on the highway to get into the city. Livorno: My family of three did the excursion Pisa and Beach which was good. The rest of the family took a private van to Florence. Civit: We all took the train to Rome and did the sights. Naples: Some of the group took the Circumvesuviana to Pompeii and Sorrento while the rest of the group went to Capri. Messina: Most of the group took either the Mt Etna or Mt Etna and Vineyard excursion. Dubrovnik: We took a taxi to the Cable Car which we took up Mt Srd. We then walked through the city and ended up at the beach outside of the city gates. Overall Our overall impression is you get what you pay for and that is what we expected from this cruise. Most of the people in the group did not have a favorbale impression of Carnival even with the lowered expectations as the customer service left an overall bad impression on most people. This was the first cruise that I ever had where I walked away with an onboard credit and cash in my hand at the end of the cruise due to all the issues. We did not seek out the OBC, but Carnival it was better to throw OBC at us then try to resolve the issues. After my Fantasy cruise that I did not have a great experience on, I gave Carnival another try to win me over but it did not this time. This does not shut out Carnival in the future, but it will not be at the top of list when searching for my next cruise.   Read Less
Sail Date July 2013
Fairly new to cruising having taken our first cruise just under two years ago, but we have caught the bug and this was our seventh cruise now in this timeframe. Our second with Carnival. Our other five were with Royal Caribbean. Our first ... Read More
Fairly new to cruising having taken our first cruise just under two years ago, but we have caught the bug and this was our seventh cruise now in this timeframe. Our second with Carnival. Our other five were with Royal Caribbean. Our first Carnival experience was our only bad one, but thought we would give them a second chance. There will NOT be a third one ... First time reviewer here. I felt it my DUTY to register and post this review for all to see. It would be a disservice for me to continue reading all the great info here at cruise critic without contributing to assist future cruisers. I feel that I could rant on typing for the next hour, but I will spare you all the gory details, and just touch on the major ones. The service on the Breeze was by FAR the worst my wife and I have ever seen. First the pluses. + Beautiful new ship, with that new ship smell. Clean. A bit hard to navigate. Why on earth they don't have a royal promenade like RC's biggers ships, I will never understand. + Comedy club & shows. Nothing real special, but acceptable. Thrill theater was reasonably priced. when you get the 14.95 ticket for all shows, and was enjoyable. + Embark and debark were smooth and trouble free. + A "few" of the entertainment staff made some events more enjoyable. + Speaking with many others that were horribly dissapointed in this cruise and Carnival. Hey at least it was nice that we were not alone, and that is a positive. I'm searching for more things to spark my memory for pluses, but honestly I believe that was all. Now the major negatives. - Service. Or lack thereof. From our room attendant, to the dining staff, to the drink servers on down. 95% of them were just truly unprofessional, and simply did not care to even pretend to be happy for us to be on board their ship, or happy within their own profession. The scowls frequently outweighed the smiles at about a 90/10 ratio. The dining room was by FAR the slowest service I have ever seen. They seemed to be understaffed most nights. This is most likely more on Carnival then the individuals, but it was not our fault that they were overworked and miserable because of their employer. 45 minutes for apps to arrive most nights. Seriously? Then you had to hope the right one was coming. Simple things as an ice tea refill? I had to get up and find the iced tea most nights. I know this may sound trivial ... hey you were cruising man! Be happy! But those of you who cruise often will understand where I'm coming from. Food quality subpar.Bland, bland, bland. Someone please tell me how a chocolate cake, an orange cake, a coconut cake, etc., can all taste alike? It was real odd. One positive here was the deli sandwiches at lunch. Delicious. - Activities. Or again ... lack thereof. Trivia, trivia, and more trivia! 100's of people attending each one. Want to know why? There was simply NOTHING else to do! On a 12 day cruise they had less then 6 total sporting deck activities. How much mini golf and foosball does one want to play in 12 days. Seriously Carnival you NEED to take a look at other cruise lines and see what fun is really about. The FUN ship? You cannot even believe that statement yourself. Back to trivia. How hard is it to come up new questions and answers. I have a free app on my tablet that could last you a year Carnival! Yet, they managed to continually repeat trivias throughout the cruise. Trivial comment ... perhaps. But again these small details are not very small as the days go by on a cruise. - Hot Tubs/Jacuzzi's. Day one. Not even body temperature. Day two. Same. Three same. Checked all of them on board, and were all the same. It took this being my seventh cruise to finally make my first formal complaint to guest services. Was told they would get right on that and check the temperatures for me. Nice. Day four, same. Five, same. Back to guest services. They will get right on it! Phew. Day 6-12 same. Two more complaints later they expedited me to an onboard manager, first name Anna, on day 7. Promised me a change that never came. We literally spoke with at least 100 people on board that also complained about this. The temps never were even body temperature once. How difficult was this to fix. Seriously? They just don't seem to care at all. - One evening I asked our room attendant for an extra program for the next day. He scowled at me and actually slapped one into my chest firmly. Yes you read that correctly. Unacceptable to say the least. I still can't believe that actually happened. - Breakfast most morning's at the lido buffet. Empty coffee vessels. Empty orange juice, etc. etc. Every morning same thing. Go to other side, and empty. Walk to other end, empty. Cycle back until you find one attended to. Good luck finding a table when the dishes were rarely cleared off. Lack of staff, and the ones there ALWAYS let me repeat ALWAYS looked MISERABLE to be there doing their JOB. It was truly astonishing. Would have tired the main dining room for an occasional breakfast, but heard that the service was so slow, you had to devote 2 + hours to it. No thank you. - Overnight one evening our toilet overflowed with "other" peoples waste from our floor. Okay happens right? But it should NOT have taken a full hour and 4 phone calls to get it fixed!! There is so much more. I could go on and on and on. So much to the point that I feel I should stop here, or your simply just not going to believe me. Carnivals biggest flaws jump right out at you. They were eerily similar to our first time with them. I can assure you there will NOT be a third time. If their upper management does not seem to care to fix issues on board, how ca they expect the rest of their staff to care? Spend just a "little" more money elsewhere, and get a MUCH better experience. Is this your message to me Carnival? Message received. Loud and clear! Read Less
Sail Date November 2012
This was, or should have been, my dream trip of a lifetime. This trip has been in the planning for almost 12 yrs and my husband and I have saved for it for over 2 yrs (cruise and airfare)as seeing Italy was my dream. We are 'paycheck ... Read More
This was, or should have been, my dream trip of a lifetime. This trip has been in the planning for almost 12 yrs and my husband and I have saved for it for over 2 yrs (cruise and airfare)as seeing Italy was my dream. We are 'paycheck to paycheck' people, still working full time w/ multiple mortgages, bills and family depending on us. This was a "once in a lifetime" that may never happen again for me. We have never been to Europe before, so when my husband booked this cruise he depended on the Carnival employee's expertise to guide him to the right cruise, right time of year, etc. He was told that the sail date of 10/25/12 was the 'BEST ONE', but he wasn't told that it was the LAST one of the season and it was during the worst weather in the Mediterranean. After our cruise the Breeze was also transitioning to Florida, as it is too large for most of the ports we were scheduled to see. I believe the employee in the booking dept was more concerned w/ filling spots on the 10/25/12 date, than with what we wanted and were paying a lot of money for. My husband booked this cruise with this specific itinerary, due to Venice being an overnight port and my entire reason for wanting to see Italy. Sadly, I never saw Venice and may never be able to travel to Italy again. On the very first day, at the very first port of Monaco (Monte Carlo) we were told the ship couldn't dock due to high winds; even though the map channel on our cabin TV showed winds of only 10-12mph. The 1st day, the captain chose to skip Monaco and change the dates of all the other ports; mixing them up and giving us another day at sea from the very start. The date changes meant the private gondola ride I had booked for Venice on Nov 1st, was now not going to happen and I'd lose $428.00. We, along with several hundred other guests, immediately went to the very small room set up for complaints. We were pushed, shoved and then finally seated at a small table, watching a few crew members running around w/ cel phones, but we had to grab one to get any help. We had our private tour paperwork and were told a guest services employee would be emailing the company for us, as calls were not going through. It took the next 3 days of me "hounding" them twice a day, to get an answer that the company bad rescheduled our gondola ride for our new arrival date. When the captain made the itinerary changes, it forced us to be on the ship for 2 days at the beginning. One stop in Livorno, then more sea days. One stop in Croatia and then we were supposed to be sailing to Venice that night; arriving on Oct 31st. After leaving Croatia, the cruise director announced (over the PA system) that there were more itinerary changes: now skipping Venice all together and adding another 2 sea days to our trip. So far we had missed Monaco and had Sicily taken away; all other ports were moved around and dates changed. Now, we're having Venice taken away, more sea days added and more port date changes; but magically added Sicily back to the mix. So, essentially out of 10 days of actual sailing, we spent SIX on the ship and the last 3 ports (Sicily, Naples & Rome) were rushed into the last 3 days on the ship, with one last sea day to pack and have luggage outside the cabin door before 2200 hrs the night before we docked back in Barcelona. the ports we did manage to dock in, had the times shortened, both arriving later and leaving earlier. The excursions booked though Carnival were rushed and less than accommodating with "free" time to shop, eat a cafe, etc. We cancelled our excursion in Naples so we could just walk around the city, as that was the ONLY port close enough to do that; all the others were a 90 min drive to get to the place we paid to see (i.e., Rome 90 min drive from docking port; Sicily 50+ min drive to Taormina, Pisa 45+ min drive from Livorno. etc). Also, when we booked all of our carnival excursions, via the website, prior to sailing, the descriptions all say "beautiful drive" "scenic views" etc ... NOT. Every drive to the place we paid to see was through inner cities, freeway areas and less than beautiful, to include a bus driver in Rome who had to stop, waste our tour time to figure out how to turn on the windshield wipers so he could drive in the rain. The food was horrible. Powdered eggs for scrambled and omelets. The same choices all 12 days; no variation, no change. Most of the 'hot' food was cold even before you sat down at a table. Lunch and dinner were the same day after day; no imagination in the choices. Baked potatoes and white rice with every dinner; no flavor, nothing for the price you pay. The shows and comedians were less than adequate. Same shows, same 2 comedians every night. Once you saw them, what's left? The big screen by the main pool was never used during the day and played one 1990's movie at night. If you wanted to see a movie on the six sea days you would be forced to pay over $10 for ppv or to go to a small theater on the ship. No activities except bingo and trivia every single day. My husband and I walked the decks for six "fun" days at sea, desperate for something to do. The crew and staff were rude and less than happy. They were curt at the guest services desk; sometimes with obvious disdain for our anger at being stuck on a ship for six days. The casino bar was the only one with TV's for entertainment and they refused to change the channel and showed only soccer or tennis the entire time. The Internet cost almost a dollar a minute. The elevators didn't work at least two thirds of the time and on a ship that holds over 4000 guests, there were only 2 self-service laundry rooms w/ only 3 washers in each one .. AND it cost $3.25 per load to wash and another $3.25 to dry the clothes. I could go on forever ... I will never sail Carnival again and I hope anyone who works as hard as my husband did to try and make my dream come true, goes elsewhere as well. This vacation was a complete failure and my dream was ruined. Read Less
Sail Date October 2012
This cruise was a gift from my husband for my 60th birthday. I had to work 18 months to be able to accumulate enough vacation time to go on this trip. Our first problem was with Air France, that lost our bags when we arrived in Barcelona. ... Read More
This cruise was a gift from my husband for my 60th birthday. I had to work 18 months to be able to accumulate enough vacation time to go on this trip. Our first problem was with Air France, that lost our bags when we arrived in Barcelona. After our arrival on the ship, we were told by Jan not to worry about our bags, that Carnival would be responsible for finding out bags. Three days later our bags arrived, so first of all I want to thank Jan for all of his attention and help on this matter. We paid for 12 days of cruising, 9 at ports and 3 "fun days" at the sea. At the end we had 5 days at ports and 7 "fun days" at sea. Fun day at the sea means 4,000 people in the ship spending money in beverage, Casino, store... good deal for Carnival, not for us. The sheets and ice buckets were never changed voluntarily. You had to ask for this to be done for anyone to come to your room to do it. During our cruise departure from Barcelona, all of the announcements were made only in Spanish and Russian, even though the ship was leaving from a spanish-speaking country and the ship is registered in Panama. A lot of the spanish-speaking cruisers were very upset because they could not understand any of the announcements. When the two days in Venice were cancelled, everyone on the ship was outraged, and even though Captain Stefano Battinelli should have made an appearance to speak to the public, he only sent out his assistants to do the explaining. The compensation for the days lost at sea was only removal of the port charges from everyone's account, which is nothing compared to the amount people spent on the trip. If it was true that we could not dock at specific ports due to inclement weather, we should have been offered alternate ports to dock at. A lot of the entertainment on the ship was completely useless. The water slides and pools were all very nice, but who is going to go swimming in Europe in October. Carnival and its Captain Stefano Battinelli ruined the vacation of almost 4000 passengers. Read Less
Sail Date October 2012
Before I start, please understand I am not a whinging hard to please person. I'd taken 7 cruises before this one and loved them all; I'd always feel a little exasperated if I heard people complaining about something on a cruise, ... Read More
Before I start, please understand I am not a whinging hard to please person. I'd taken 7 cruises before this one and loved them all; I'd always feel a little exasperated if I heard people complaining about something on a cruise, thinking they should count their lucky stars they WERE on a cruise and look for the good things, not focus on a few hiccoughs. But now my faith in cruising as a wonderful holiday has been lost. I'm in fact rather nervous at the thought of taking a cruise again after our dreadful experience on the Carnival Breeze. Any cruise we take in the future will most definitely not be on Carnival, never again! There needs to be two parts to this review, my thoughts on the ship and cruise itself, and my thoughts on the treatment we received from Carnival, both the staff on board and management. Since I'm sitting here back at home, still disappointed about missing out on Monte Carlo and Venice, and more than a little shocked at Carnival's treatment of the passengers on this cruise and disregard for them, I'll start with that. This was Carnival's second chance with us. We'd previously cruised on Carnival Spirit on a back to back, Alaska and Hawaii, and though we enjoyed the ship itself (better ship than Breeze in my opinion) the dining room food left a lot to be desired. Though we were happy with their buffet food, the food in the dining rooms on Spirit was usually lukewarm to cool despite our requests several times for a hot meal; it was also not unusual to get substandard meals, tough meat. So for that reason we were hesitant to try Carnival again. Then we saw this Mediterranean cruise that covered ports we'd always wanted to visit, and the bonus of a new ship. We decided to give Carnival one more chance. We didn't take this decision lightly as we live in Australia and we had to factor in the cost of airfares and l-o-n-g travel time, but this was to be our long awaited dream cruise of the Mediterranean. Well, that didn't happen! Carnival saw fit to cancel Monte Carlo, which was to have been our much anticipated first port of call. Coincidentally, they cancelled Monaco on the previous Carnival Breeze cruise, and I've been told on the one prior to that as well though I'd need to have that confirmed. The excuse each time was "high winds". An announcement came over that the ship had made several attempts to enter the port but had been unable to do so due to bad winds. Several people observed that the ship did not in fact attempt to enter the port, as they were on deck to watch our arrival in port, and they also confirmed that the wind had in fact NOT been strong. Senior crew later admitted that attempts had not been made to enter the port. I feel that Carnival had planned to omit Monte Carlo even before the cruise started. I wonder if that's due to the ship really being too big for the port... but whatever the reason, Carnival deceived us. That's what is a major disappointment and let down for me, that they could be less than honest with their passengers and manipulate their itinerary for their own reasons. There was no regard for the fact that people had spent a lot of money to take this cruise, or that perhaps it was their "trip of a lifetime"; all we were offered was another "fun day at sea" - with no fun activities actually happening - and a $20'ish refund of port charges, and oh yes, a free drink at dinner from a limited selection. On top of Monte Carlo, Messina was also cancelled, and on we sailed; actually a lot of the time we were put-putting in slow circles on the Mediterranean, trying to kill time. When I dreamt of a Mediterranean cruise I dreamt of actually visiting ports, not floating on the Mediterranean! We sailed past Messina in fine weather and spent another day at sea. The lack of onboard activities and poor entertainment is covered later. The final straw came with the announcement that Venice had been cancelled from our itinerary. Supposedly that was because of flooding there. By now my mistrust of Carnival makes me doubt they were telling the truth as I heard that other ships have managed to dock there, however that might be hearsay or might not. I certainly don't believe that they suddenly found conditions in Venice would not allow us to visit; they would have had access to weather forecasts and trends days ahead. So now Messina was reinstigated! The port that for some obscure reason had previously been cancelled was suddenly back on the itinerary. We passed a fine, sunny and pleasant day there. We spent a lot of time killing time on the Sea. The Captain and crew would give no other answers except the port cancellations were for our safety. No other ports were substituted. I know port visits must be planned, but I believe Carnival knew of the cancellations they'd be doing, before the cruise started. Why didn't they have a backup plan organised? Why didn't they give us the chance to opt out of the cruise, or cancel the cruise? At least then we might have got our money back from travel insurance. Why weren't they upfront with us? Why did they not seem to care about the passengers and have empathy for how the passengers were affected? We'd selected this cruise because we loved the itinerary. We'd always wanted to visit Venice, the other ports too. If the itinerary had stated "Monte Carlo - possible", "Venice - possible" we would simply not have booked. I believe the ship had proved to be too big to comfortably manage docking in Monte Carlo and Venice, and to me that IS the mechanical reason that senior crew cited as the only reason compensation would be paid. We are very disappointed in this whole cruise experience - other than enjoying some memorable ports and meeting some lovely fellow cruisers. We feel Carnival has let us down badly. Its sad to be asked now by friends about our Mediterranean cruise and to have to try hard to sound upbeat and not disappointed. Carnival should realise, though, that a disappointed customer is not going to keep their disappointment a secret from other people who might once have been potential Carnival cruisers. Now ship and cruise specific comments: SHIP The ship was new, so that has to be a plus. I'm not going to gripe about a little staining on carpets or whether or not I liked the decor. But what I really missed were nooks and crannies to just hang out. Not bars... we're not big drinkers. Nor are we gamblers. Just places to sit and chat or look at the passing parade or read; windows to gaze through and see the sea; lounges to meet up in. There was Ocean Plaza and little else. As someone else commented, the ship is big yet there didn't seem to be a lot of public space for the size of the ship. ACTIVITIES I thought the Limelight Lounge had great potential but it seemed to be under utilised; the comedians appeared there, and there was a t-shirt sale there. In other ships I've been on, such a space was used regularly for a musical group and dancing. We love to dance! How I missed dancing! Carnival, why was there no real provision for dancing? I don't mean a little jigging in the atrium area, but actual dancing on a dance floor. Music and a party feel. The Liquid Nightclub doesn't fill the bill. Its supposed to be a Fun Ship. What about perhaps some dance lessons on sea days, too? Dance lessons can be fun; we had a wonderful time in regular popular dancing lessons on an Australian P & O cruise we were on, with the teachers being 2 members of the dance troupe who interacted with the passengers and were great fun. I would have loved to use the Serenity area (did use the spas a couple of times), and the waterworks, and all the other outside facilities, but the weather unfortunately prevented that. I did wonder about the fact there were just two pools for such a big ship. Gym? A little small, concentrating more on treadmills than equipment for strength or toning. Not much room for doing your own workout, but you can get by. At night the ship seemed like a ghost ship. We'd wander along trying to find something to do... there was little on offer... often few people in sight. Where was the music, other than karaoke and the musicians in the atrium? The shows other than The Brits were unenjoyable, and were repeated. So some nights there was nothing at all to see. The comedians were hit and miss. We WANTED to party and have fun, but each night we'd finally give up. Daytime activities? I'm used to being on cruises and finding on the sea days that there were time clashes of things I wanted to do. On this cruise, no way did that happen. Other than trivia (which I do enjoy, but not every half hour) there was really nothing to do. The marriage game in the Ovation Theatre was funny, though something many cruises seem to have; the Hasbro game was not. I feel that Carnival provided the facilities for a good time IF the weather is pleasant and people can amuse themselves out on deck. However they failed to cater for inside activities, and with bad weather and enforced extra sea days, surely they should have pulled out a few activities. They seemed to have no backup plans at all. CREW I said above that Carnival provided the facilities for activities (outside on deck), but they failed to provide the human touch. There was no warm friendly feel. Cabin stewards... Our's was friendly and nothing was too much trouble - not that we make requests of our cabin stewards - but towels were replaced, bed turned back, chocolates and towel animals left, room kept clean. Our fridge was never unlocked but if we'd bothered to ask I'm sure it would have been. We were short of coathangers and he fetched us some extra in no time. Wait staff... Staff in the dining rooms gave excellent service on the whole. Staff in the Lido didn't impress as particularly friendly overall, but they did their job. Guest services desk... Other than Jan, a young man who finally came to our aid regarding a cabin issue after 3 other staff shrugged me off (living out of our suitcases in a disabled cabin we'd been mistakenly assigned, with little storage space, for 3 nights) the staff there were stern and unwelcoming. It was as if they took a defensive attitude even before they knew why you were there. Unfriendly, unsmiling. And the queues! Especially in the light of the port cancellations and that naturally there'd be a lot of enquiries, the desk was understaffed and people stood for ages in the queue, and the staff appeared to care not one iota. Jaime... If I heard another comment about "another fun day at sea" I would have been tempted to toss her IN the sea. I felt she was very scripted, and lacked sincerity. I also feel Carnival overdoes the "fun" terminology and should soft pedal it a bit, especially since their cruise was the most un-fun cruise I've ever experienced. I understand that Jaime would have been feeling the stress after the cancellation of our visit to Venice, and would have been the brunt of a lot of ill will. But one night she approached us as we were walking to our cabin and my husband greeted her pleasantly with "Hi Jaime" (as she'd told the passengers to do in one of her early talks). She responded with a scowl and said nothing. FOOD Dining rooms The Breeze came up with hot meals in the dining rooms, and this had been our one worry after our experience on the Carnival Spirit. I was happy with the meals in the Sapphire dining room. We opted for Anytime dining as we'd done that on NCL cruises and it worked well. However, Carnival doesn't seem to have quite got the gist of it. If you said you wanted a table for two (sometimes we preferred to have a quiet dinner and didn't want to linger over it for ages) you were seated at a table for two... 3 inches from another table for two... the tables for two were arranged in sets of 3 or 4 and the people on them were treated as one big group. We had some enjoyable chats with others at dinner, but there were a couple of occasions when we really would have preferred just the two of us. Lunch in the Blush dining room was something we experienced once, and it was wonderful. Helped by the fact we had a window seat and scored some good table companions. We didn't use the pay extra restaurants, though we did have lunch once in the Italian restaurant. My pasta was tasty. Lido I've always really enjoyed and looked forward to the buffets on our cruises, but the Lido was a big disappointment. This might perhaps be partly due to the fact I'm Australian and not used to or fond of some of the American foods and topppings. However, powdered egg and syrupy sweet orange "juice"? I gave up on both of those after one day. I thought there was not enough variety or variation in the food on the Lido. Basically the same old thing every day. There were a lot of cereal choices but there was no muesli. I started adding nuts and raisins to my basic cereal, then raisins disappeared. I found one counter had prunes, started adding them, then they disappeared to be replaced by olives... for breakfast! Bananas had run out for 3 days before they finally reappeared, as had oranges. For those days all the fresh fruit consisted of was trays of sliced melons, two of each type. Not good enough. Guy's Burger Joint is, I know, popular, so this must be just my weird or Australian taste, but I didn't enjoy them. I found them greasy and the toppings and cheese unenjoyable. Not what I'm used to in burgers. I wanted to try Fat Jimmy's BBQ but it wasn't there very often, and the one time I spotted it the smell turned me away. Again, probably just my individual taste as others have raved about it. PORTS I have covered ports we visited but Messina, Sicily was not in the list provided. In Messina we did a privately organised tour that we found on the Cruise Critic roll call, and it was a wonderful 5+ day. The driver was entertaining and informative, and we greatly enjoyed seeing Taormina and then Castlemola, and our lunch in an Italian restaurant. We met some lovely people on the tour and count that day as one of our standouts. Sorry, long review I know. Normally I practically have to be dragged off a cruise ship. This time I was eager to leave. There's a lot of cruise lines out there to choose from. I recommend you look and think carefully before booking a Carnival cruise. The attitude they have to their passengers is extremely poor. They are not customer orientated. Read Less
Sail Date October 2012
Unfortunately this is the first and last time we will ever travel with Carnival. We are experienced cruisers having done over 20 cruises but never have we been treated like this before. Embarkation was good and our cabin at first site was ... Read More
Unfortunately this is the first and last time we will ever travel with Carnival. We are experienced cruisers having done over 20 cruises but never have we been treated like this before. Embarkation was good and our cabin at first site was nice we had a balcony on deck 6, however we didn't need to go to any of the shows in the theatre we could hear them all from our room! That said we were out of the cabin most of the evening so it didn't bother us too much. The shows however were duplicated on many occasions and therefore on quite a few evenings there was little to do. However that was the least of our problems! Dining We had 2ND sitting in the Blush Restaurant it should have been called the Rushed Restaurant! Our waitress whose name I cannot even remember she gave us so little time was on a mission every night to get us out of the dining room as fast as possible the food was very poor often cold and in edible many times things were sent back or just not bothered to eat, she would serve us all at different times taking plates away and serving other courses all out of order and never offered coffee, when we asked her how long she had worked for Carnival (thinking that she may be new as this was a new ship!)she said 7 years I am amazed that she has been able to last that long with that attitude! We never saw a wine waiter so couldn't get a drink with our meal so had to resort to taking one in with us and the maitre d never showed his face. In the end we gave up going to the restaurant as it was a total disappointment to us and ruined what was an important part of our holiday. Cabin our cabin was nice and the bed comfortable but we had a child with us and they made up the sofa in our room on day one and then left it as it was refusing to change back to a seat during the day?also our room was serviced often only once a day never dusted you could write your name in the dust on the windowsill and glass shelves in the bathroom and our bed sheet had the same stain on it for the duration of our stay.Staff This was our biggest disappointment of all never have we been treated so rudely and indifferently by staff members it was really upsetting the attitude was disgraceful. We did complain on 3 occasions to the guest services about the issues we were having but nothing was done. The ship itself whilst lovely to look at was way to overcrowded and the swimming pools way too small you had to wait for people to get out of the pool for space to get in and not to mention the infestation of cockroaches we encountered on our last sea day, when one ran up my leg it was the last straw! We have complained bitterly to Carnival and asked for compensation we paid a fortune for this trip and feel very ripped off,Carnival however think that a simple apology and telling us that they will forward our concerns to the relevant department makes it OK , they have washed their hands of us now that they have had our money they don't care. Read Less
Sail Date August 2012
Our experience on the Breeze was poor. Overall the ship was over crowded and had long lines for simply everything. There are no relaxing drinks by the pool or lazy games of ping pong, just lots and lots of people all standing in line ... Read More
Our experience on the Breeze was poor. Overall the ship was over crowded and had long lines for simply everything. There are no relaxing drinks by the pool or lazy games of ping pong, just lots and lots of people all standing in line everywhere. The lido deck has inspired the term "combat dining". In the mornings they would run out of coffee, coffee mugs and even regular cups, very frustrating. The room steward was nice but did not put the pull out bed back in the mornings (as I have seen on other cruises). The staff was overwhelmed with the number of people and service and courteousness suffered. The excursions were like kindergarten field trips and overpriced, I did better in several ports "winging it" and got more personalized and less expensive excursions. I got very tired of the cruise director announcing over the pa he had a big day planned for me on board and it would "only cost you xxx more dollars!" My personal fav was when he said he had a big day planned for me at the onboard gift shop. I did enjoy the destinations and the ship is nice and new but it was just plain overcrowded and I have never been so happy to leave. I am tired of stepping out of one persons way only to be in another's, and the people were not polite. I will not purchase a cruise on Carnival again. Read Less
Sail Date July 2012
Our family of 5 sailed on the 4th sailing of this beautiful new ship, and kept encountering unpleasant surprises that kept happening. First, the lines are long. There was a long line to get our boarding passes, with hundreds of ... Read More
Our family of 5 sailed on the 4th sailing of this beautiful new ship, and kept encountering unpleasant surprises that kept happening. First, the lines are long. There was a long line to get our boarding passes, with hundreds of passengers crowding to get to the check in desks. Next, there was a long line waiting for boarding pass photos due to equipment failure. Want a glass of water in the Lido dining room? Well, the water dispensers are crowded into corners, with no logical way to form a line to get the water. The buffet lines are long, with people cutting in, because the milk is between the salad and entrees. Once you get your food, you'll need to wait for a table, as they are either crowded or full of dirty dishes, waiting for the staff to clean. Going ashore in the ports are chaotic, as passengers fight to get on the shuttles. We had to wait in line 45 minutes to get through security to get back on the ship at Venice. The 24 hour ice cream was out of order at least 50 percent of the time, and the most appealing food in the dessert bar was for decoration! The buffet food was typically bland, and breakfast was the same everyday. There are some options for custom omelets and sandwiches, but be prepared to wait in long lines to get some. The pasta dining is free for lunch, but the pasta was undercooked, and we received the wrong food. The main dining room improved significantly on the 3rd night, after a new maitre'd was brought in. Hopefully some new management will arrive for the other dining rooms soon. Be prepared to pay for extras on this ship. There is a dessert and coffee bar, but they charge per item. Want to watch a movie in the thrill theater? You'll have to pay. Want to use the internet on-board? Better take out a mortgage. On the bright side, the dining room staff and room stewards were great, and among the best that we have seen. Now, they just need some better managers. Read Less
Sail Date July 2012
We were booked on the 2nd sailing of the Carnival Breeze. I try and be very laid back in my critiquing but there is so much to critique about the Breeze. The embarking went every well and we were in our cabin and to the library by 12:30. ... Read More
We were booked on the 2nd sailing of the Carnival Breeze. I try and be very laid back in my critiquing but there is so much to critique about the Breeze. The embarking went every well and we were in our cabin and to the library by 12:30. Walking to the library you could see the soiled passage ways and steps from the previous cruise. I wondered how they would look after a number of cruises and lets just say after ours they looked even more worse for the wear. Our cabin #6477 had a very nice size balcony but there is little drawer space for 12 days. We were directly over the piano bar and near another of the night clubs and unless we relaxed with a number of beers it was tough to fall asleep with all the noise. Very poor planning on our part and on the design of the ship to have cabins above such noisy areas. We went to one of the shows and it was very entertaining but short...less than 35 minutes. The rest of our down time we spent with reading books from the library. Our balcony was one deck-up and down wind of the barbecue that was opened sea days and you could definitely smell it when we were out. During the sea days people as usual got up early and grabbed up all the beach chairs around the pool but a lot of them never were in use...just towels sitting on them. I read how the policy was to remove the towels after 30 minutes of non-use but We never saw it happen. Our dining room experiences were fantastic because of our waitstaff. Atmaja was a gem and we requested his section every night. The food on the other had left a lot to be desired. I'm not a big eater but I can honestly say I never left feeling full. We ate in the specialty steakhouse for our anniversary and the food was very good but the variety was just not there and the main dining room had a more varied dessert menu. The first day lunch buffet was fantastic, I just wish it had stayed as great the rest of the cruise. We were able to only eat in main dining room for breakfast on certain days and when we asked to a seat by the windows it was like we were asking for gold. When walking around the ship there were cups and room service trays laying out for hours, that along with the dirt on the floors made the ship seem unkempt. The one bright point was the itinerary, the only port we didn't like was Marseille and kudos to the staff for getting transportation rounded up for Venice when a 24 hour strike of public transportation hit. Our last night in the dining room was very nice and leaving all the friends we met was very sad. We had saved all the towel creations from the first night and wanted a group picture with them the last night. But when we came back from dinner they were all gone so that left a bad taste in our mouth. All and all not a bad cruise, just not one that left you wowed about going and spending your hard earned money on. After planning for almost a year it was a let down in many areas. The debarkation was a joke. The cruise director kept plugging for people to walk off on your own and when we left our cabin at 6:30 we had trouble getting thru the passageways and had to weave our way down. Read Less
Sail Date June 2012
We booked the Cruise on the New CCL Magic over a year ago, as soon as we read that the ship was to be home ported in Galveston, Texas. We booked the Transatlantic Cruise and became part of a very large Roll Call on Cruise Critic Boards. ... Read More
We booked the Cruise on the New CCL Magic over a year ago, as soon as we read that the ship was to be home ported in Galveston, Texas. We booked the Transatlantic Cruise and became part of a very large Roll Call on Cruise Critic Boards. We all were tremendously excited and were all looking forward to a fun filled happy crossing to Galveston. My wife and I flew to Barcelona with our Aunt and Uncle with great excitement and plans to have a wonderful 16 days on the new ship. We like most others spent the evening before departure in Barcelona, and enjoyed the city(even if it did rain) - The boarding of the ship on the 28Th was easy, and we were very pleased with the duty free shopping at the terminal, purchased champagne and prepared for our "sail away". Our group had a M&G on the Lido Aft area for the ships departure which was fun and nice to meet each other.( my wife does not drink - so I enjoyed the champagne) --- The first night aboard - we ate in the Southern Lights Dining Room, which was lovely, - and we enjoyed KEN Bryant the Singing Maitre...... all was wonderful until about 3:00 AM when my wife became very ill. She threw up for several hours, and then started severe diarrhea. Throughout the next day, She became very dehydrated and I became concerned. I requested a wheel chair for her and we took her to the ship infirmary. Long story made short, - she was given two "I.V." treatments, many pills, and confined to the stateroom for four days. She was given a Room service "special diet" only, brought to the cabin on a tray with a "red plastic bag" over it, and her APASS sail and sign card blocked so she could not go ashore. SHE WAS NOT SEA SICK, nor was she ill from the stomach flu as the Doctor and Nurses suggested. We missed all of our CC Roll Call group activities, and all of the ports of call in Spain.....as well as the Halloween Party - and the first five days of the Cruise - we saw no one. The next few days was spent also in the cabin where she slept most of the time, as I was able to go about the ship and also bring her some food from the Lido Buffet - During which time I also developed some of the same symptoms she had, and just remained on our balcony most of the cruise. Finally after a long time recouping, we arrived in Freeport ( in place of Grand Turk ) where we did go ashore - and into town shopping. That evening - we tried unsuccessfully to go to the 8:30 PM show in the Showtime Theatre. We went around 7:45 PM, (- as we have always done on many, many cruises....) only to find the entire showroom was packed. The showroom is way too small for the size of the ship, and number of passengers aboard. We stood in the door way and tried to see the Magic Show- ( which I understand was very good )All in all - at this point it really did not matter as the cruise was pretty much done for us. In some sort of closing, - all I can say is that based on all our sailing experiences, our being CCL Platinum, and having sailed on many other CCL Ships, as well as other companies ( Celebrity , HAL, and Cunard ) this has to have been the very worst cruise ever.......period. Upon returning home, - 11/13/2011 - we visited our personal Doctor first thing the next day, who after a complete examination, blood tests, and etc. - came to the conclusion that we contacted the Norovirus on board the ship. Is the Magic a jinxed ship ? I do not suggest that she is - however, there needs to be a better system of crowd control in the showroom, dining rooms, and some means of improvement in cleanliness of the ship, as many people were in the infirmary each and every time we went to have my wife treated. The other area of great disappoint was with " James " the "fill in CD" after John Heald left the ship. In all of our cruising experience's - I will say that he seemed a poor substitute, and way too "flamboyant" to represent the newest CCL Ship in their fleet .... Read Less
Sail Date October 2011
we boarded the magic in barcelona on the 22nd may great excitement sudden disappointment the cabin was good unfortunately the ship has lost all its glitz and glamour the design was cold and uninviting compared to the costa serena, pacifica ... Read More
we boarded the magic in barcelona on the 22nd may great excitement sudden disappointment the cabin was good unfortunately the ship has lost all its glitz and glamour the design was cold and uninviting compared to the costa serena, pacifica concordia as all the ships are built in the same shipyard in italy. Everything is geared to money making they have done away with little gifts etc for previous passengers everything is impersonal if you want to smoke you have to go outside one small area in the casino or the nightclub where the music is so loud its unpleasant so therefore no drink sales to us. The service on the buffet deck nobody bothers to clean the tables as the staff are to busy chatting no sabbath service no mass service the only ship I have ever been on without this. Having previously been with carnival 7 times previously my expectations were completley dashed the evening shows were very disappointing john heald has lost his way the head line shows were dreadful everybody americans included were complaining it was the worst carnival ship they had ever been on. No captains cocktail party unless you were a previous client like ourselves disgraceful also the captain didnt even bother to attend it. shows how little carnival past clients mean to them food not great either never mind wont bother to book again with carnival. Read Less
Sail Date May 2011
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