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56 Carnival Barcelona Cruise Reviews

ELEVATORS - You can’t just jump on an elevator because there are no buttons inside to select your floor. You must select a floor BEFORE entering, so 2 elevators arrive, you miss them both while programing your desired floor, or even ... Read More
ELEVATORS - You can’t just jump on an elevator because there are no buttons inside to select your floor. You must select a floor BEFORE entering, so 2 elevators arrive, you miss them both while programing your desired floor, or even worse, a passenger holds the door, but the elevator simply won’t take the command because the elevator has arrived, huh? and you wait forever for the next elevator. They are more labor intensive, have longer waits because normally, people changing their mind about taking the elevator isn’t a problem because they never actually enter the elevator (to select a floor); with this system, the floor is selected before entering so the elevator stops at every floor where passengers gave up on the elevator or made an entry mistake. There’s no display to show where the elevator is (if you have an idea of wait time, it makes the wait seem shorter). A couple of the elevator selection panels have broken down already. What a stupid system! On the positive side, it’s a good incentive to use the stairs. EMBARKATION didn’t start until 12:15 pm. Most hotel check out is by 10 am so naturally people head to the pier. Just less than 70% of the passengers were Diamond/Platinum/Suites/Faster-To-the-Fun payers, so the majority stood in a “priority” line that SLOWLY snaked around the waiting area (after waiting that hour or two beforehand). Only sporadically were passengers double checked if they were indeed “priority”. EVEN WORSE, once on board, there was a huge line to get on the elevators, which were far in the distance. Everywhere else was cordoned off except the stairs. Two main reasons for the elevator line. a) The crazy unconventional elevators, so just like when the Titanic went down, elevators (instead of lifeboats) were leaving with only 4 people inside, and stopping on all floors. b) The ship’s design doesn’t include crew-area luggage elevators, so the passenger elevators were used. Essentially luggage had priority as almost all elevators were closed to passengers for luggage. Considering our ship was due to sail at 7 pm, would have thought passengers could be the priority. EVEN AFTER the late lunch, the chaos continued at the elevators where there was very little standing room since the area was jam packed with luggage waiting to be distributed. The perk of allowing “priority” passengers IMMEDIATE access to their cabin is a contributing factor to elevator chaos and a later embarkation starting time. Carnival offers, and charges for, “Faster to the Fun” making “Priority” is a misnomer. EATING IS INCONVENIENT: Unless you upload their app and carry your iphone, anytime diners with cabins on, say the 2nd deck, must travel to the 5th deck, line up to get a dining entrance ticket, then travel and line up on the 3rd deck to get in to eat. What’s that all about? The cafeteria is in two sections not immediately next to each other. They have similar, but not identical offerings, so we constantly walked back and forth between the two cafeteria areas (53 yards) for a single item (adding to the traffic congestion to boot). FOOD: There is hype about “Guy’s Hamburger Joint”, but I felt nauseous from the grease afterwards so I only visited once. More hype over the Pig & Anchor where I had pulled pork. Aside from the fat and crust I discarded, it wasn’t as bad. CAFETERIA: The cafeteria food at my work is better for preparation and selection. The often-browning lettuce was generally iceberg (no nutrition) displayed in a bowl no bigger than one at home (for 4000) and only about 6 items to add vs. well over a dozen selections at most land restaurants. I enjoy a salad daily, but with the meager choices, I never bothered. Dessert cakes are cut one slice at a time upon request, which meant there was always a line at the counter. Everything for a deli sandwich is behind one counter and made up by one server, so a long line is inevitable. It’s not like a Subway restaurant where you order what type of fresh baked roll etc. you want. You get hamburger/hot dog buns taken from a plastic package of 8 (think supermarket) likewise bread slice choice was packaged white or rye. Meatballs inside a hot bun were cold. The cafeteria, and everywhere INDOORS, was FRIGID so most passengers ate (and watched evening shows) wearing sweaters, heavy jackets and even wool hats. Cheaper cuts of meat such as chicken, Salisbury steak, meatloaf, meatballs, pizza and hamburgers were plentiful and so was rice and pasta. Dining hit a new low for us. Staff didn’t monitor passenger hand sanitation. I caught a bad cold. First time I’ve ever been sick on a ship. FREE DINING, I liken to TV dinners set on a plate except the cordon bleu chicken was tough, gammon (ham) was dry and hard to cut. I couldn’t cut through the Brussel sprouts. I suspect all food is previously frozen. Fresh berries seem to be a thing of the past on cruise ships. The food offering on “Elegant Night” is better and makes up for having to pack the extra clothing. SPECIALTY DINING: Since the food was so poor we tried “specialty” for the first time ever (steak house). It’s everything I remember that cruising “used to” be like. Delicious and inviting. With the price of a cruise varying around $400 or $500 depending on location, season, and different cruise lines, this is about the same as the cost to specialty dine. Had this cost been in the upfront price, I’d hardly have noticed and it wouldn’t have been a problem. However, paying for specialty when there’s food upstairs that’s supposed to be dining, just rubs me the wrong way (probably because I “remember when . . .”) CASINO SMOKE: The casino is slap bang in the middle of the ship and allows smoking. The 3rd deck isn’t a through-deck so you always seem to find yourself at the 4th floor casino. Because the layout is open, the stench permeates that area out to the elevators and stairwells, and to a lesser degree, the floors above and below. Management must be smokers if they think the ventilation system is adequate. SHIP’S DESIGN is excellent for warm Caribbean travel. But choose carefully if going on cold weather or transatlantic crossing. There’s NO “Skyline Bar” type place where you can settle down at the front of the ship to relax with a 180-degree view of the ocean. Nor is there an indoor pool. There are lots of water activities, but the water was too cold to use them. The sports deck is great, but the top deck high wind is tiring. Other than taking up seating in a busy cafeteria, there ISN’T ANY indoor relaxation areas where you can sit by a window. The ENTERTAINMENT audio level throughout the ship could damage your ears (even the elevator “dong” to announce floor arrival is ear piercing). One entertainer even asked the sound technician to turn the volume down a notch. I really appreciated that. SAILING ON A SHIP OF 4000 PASSENGERS – Except for embarkation and disembarkation, I’ve never felt crowded on ships. Not so with this ship. Standing room only for almost everything, shows and even activities like Trivia, etc. The cafeteria at lunch and breakfast was jam packed with lines everywhere and not enough seats. Because seating at a window for relaxation is nonexistent, passengers sat in the cafeteria playing cards or reading, compounding the shortage of tables for eating. Same with the other “free” restaurants. You needed a buzzer for one and outdoor long line for the other. Not just for food, lines were everywhere, for almost anything. One gangway might be OK for smaller big ships, but its essential a 4000-passenger ship have a minimum of 2 passenger gangways. In Halifax for instance, the line to get through the ONE onboard x-ray machine ran from outside the terminal, through the terminal, along the pier, UP a flight of stairs to another line, inside the ship. The only reason the ship left an hour late was processing passengers through their one x-ray machine (even though they do possess more). Invariably that one gangway was at the furthest point from the pier exit. The ship is long rather than tall (pool is deck 10). Being a l o n g mega ship, walking from the cabin to activities on this ship is even longer. ON THE POSITIVE SIDE, all sinks have nonautomatic faucets which tend to conserve water. The ship lived up to the “Fun Ship” reputation. The activities director was excellent, certainly visible and there were more activities offered than on most ships I’ve been on (suggest using 2 locations for the same activity due to crowding). We even had free Zumba which they told us was not on the other ships. On disembarkation there was plenty to keep passengers occupied. If you haven’t cruised much, are summer cruising, and don’t mind paying for the extras, you’ll have a really great time. I notice Carnival past cruisers are staunchly loyal. One lady at a Q&A session, broke down and couldn’t talk trying to tell the officers how much she appreciated the staff. COST I did a quick calculation of what an all-inclusive cruise ACTUALLY costs. While on board I picked a random 8-day cruise to the Caribbean in August advertised at $979 ea. WOW! Over 80% of the cabins are balcony, so let’s realistically calculate for the vast majority. $2,728 Cabin ($1364 each, pay more if there’s more than 2 in the cabin) $350 Taxes and port charges $208 Gratuities ($13 each = $26 times 8 days) $245 Internet package that most hotels provide anyway, and works much faster $400 Dinner at the “specialty” restaurants vary from $15 to $35 each, so let’s take an average of $25 x 2 people x 8 days. (This is dinner ONLY) $120 Soft drinks (not including real orange juice or specialty coffee for breakfast) TOTAL $4,051 cabin (rather than the bold print $979 ea. p.p) = $506 per night rather than $122 ea. p.p. (add $100+ per night if including alcohol) I didn’t bother to include the cost of entertainment on board such as IMAX, babysitting etc. that I’m guessing you’d pay for on any other all inclusive. Although not added is single serving fruit tarts $3, “specialty” coffee $3-$6 or cookies $1.25 which in the past were free. We’re now at well over $600 per night for a tiny cabin and miniature bathroom for a great summer time vacation. With a hotel you can walk out if it doesn’t meet expectations, not so much in the middle of the ocean. I’ve been cruising since the 1990s (41 cruises; 50% Celebrity, 50% equally with the other cruise lines) so maybe that’s too long. I’m having difficulty adapting to the evolution of what cruise lines now offer as all inclusive (I see it akin to how the airlines have changed and charge). I used to regard cruising as luxury travel, even used to regard flying that way. Probably it’s time (for me anyway) to move on to something else. Read Less
Sail Date May 2018
We chose this ship because we were doing a transatlantic from Ft. Lauderdale to Rome on Celebrity Reflection and and we could fly to Barcelona for a couple days and catch the Horizon back home. Being a new ship we anticipated it being ... Read More
We chose this ship because we were doing a transatlantic from Ft. Lauderdale to Rome on Celebrity Reflection and and we could fly to Barcelona for a couple days and catch the Horizon back home. Being a new ship we anticipated it being top notch! Just the opposite. Embarkation - We were told to be at the dock for 11am check in. We then had to sit and wait 2 hours before we could get on the ship. After we were on we were directed to a dining room for lunch. The servers were all new and it took forever to get our food. That's when we first realized there was a shortage of help on this ship. That's probably an understatement! Cabin - When we got to our cabin the cabin steward was on his first cruise and could hardly speak English. Could not carry on a conversation with him. He ask if wanted room service in the morning or afternoon? We have always had room service twice a day! That was odd. We were in Cabin 6226 toward the front with a balcony. It happened to be over the main show room so the noise was quite loud with the music and vibrations. The first couple nights the ship was rocking and pounding. Our big window creaked and popped all night. We had to call maintenance. Worried the window would not make the transatlantic trip! Luckily the rest of the cruise was relatively smooth. You do not get chocolates on your pillow at night. There were no writing pens or pads, no Carnival bags. We had to carry our cards, etc. around in a Celebrity Bag. The doors to the balcony slam shut if you let them go. The next door neighbor was constantly slamming their door. The balcony is so small there is only room for 2 chairs and a short small table. It is also not private. We were used to foot stools and tall table for dining on the balcony. No such thing on this ship. The balcony was not very private either. You could see both sides if they were in their chairs. On the plus side they did have a fairly good selection of movies on the TV which came in handy considering it was too cold outside for the big screen. They only provided Beach towels to cover up with, no blankets. Bathroom - Very retro turquoise molded vinyl. Shower curtain, no doors! I always bring my own shampoo but I ran out halfway through and had to use the shampoo on the ship. There was no conditioner and I couldn't hardly get my hair combed out after using their shampoo. They also do not provide body lotion as most ships do. There is not a night light in bathroom. Main Areas - The casino is the designated smoking area for all smokers. There is not a non smoking night. My husband was very disappointed and it kept him from using the casino. It was designed so that the smoke filtered to 2 floors and around. Card Room - IT was a joke. 3 card tables. The library and card room were together with a wine bar also. It was impossible to get a table so we had to use tables in the cafeteria to play cards. They also had an electronic door that opened to the outside deck and when it opened the wind would blow your cards over. Plus it was a huge distraction for readers and card players. People would just use it as a pass through! Liquid Lounge - This was their main show room and it was the smallest show room I've encountered plus huge columns in the way. Always lines to get in. Not enough room for a third of the people the ship was carrying. The entertainment was just so so. It was so hard to get a seat we just quit trying. Limelight Lounge - They had a comedy show in this room a couple times a day. There was always a huge line and overflow crowd. They had PG and PG 18 rated shows. The comedian Mark Palmer was great. Even his PG18 show was not bad. They had one comedian that had no business being on a ship he was so filthy! Ocean Plaza - This room was for trivia, etc. It was too small to accommodate those that wanted to play. Since the weather was not ideal most everyone had to be indoors. This ship was not able to accommodate bad weather. Public Restrooms - No attendents. Mostly blow dryers. No seat covers. Laundry Mat - Was happy to see that that had a do it yourself laundry. IMAX Theatre - Extra cost. We scheduled a movie for the last day at sea only to receive a call and say it had been cancelled due to maintenance issues. That was disappointing. Of course we had just got off a Celebrity Cruise so the comparisons stuck out without trying. We paid the same price so the differences were unbelievable. For instance we had received twice daily room service, Fresh fruit daily in room, bottle of champagne in room, tote bag, bathroom with individual shampoo, conditioner, soap, cream. Chocolates on pillow every night. Also a built in night light in bathroom. Dining - The main dining room was 2 floors and very nice looking. We had a table for 2 that was crowded between 2 other tables so we may as well been at one table with them. Food was good some nights but not every night. Ate in cafeteria some evenings. It was a different arrangement. There were 2 sections, each section had 8 stations of buffet food. Every station had the same food so the menu was very small. There was a salad bar which had limited selections but it seemed fresh. They had beautiful cakes at the lunch time buffet but you always had to stand in line while they sliced it for you. There was a Deli that always had a line. Outside by the pool was Guys Burgers, they were good and a popular spot. On the other side was a Taco station. The Taco Salad was alright. There was several separate restaurants for extra dollars, Guys Pig and Anchor, Steak House, Italian, Sushi and Teppanyaki. We were disappointed in the lack of attention to hand washing. Nobody at the entrance of restaurants to give you squirts of sanitizer and the stand alone stations were not always visible. My husband got a stomach bug and I came home with a cold. The moral of this story is that cruising has taken a dive! We've been cruising since 1980 and remember when cruising was something special and everything was included. It has become something I don't even recognize. We have decided to take a break from cruising. Most definitely will not be going on any more Carnival Cruises. Sorry Carnival, you were our first 2 cruises in the 80's and it was so different then. You don't even have a record of us from the Carnival Festival! Oh well. We are small fish in a big sea! You'll do fine with guests that have not cruised other lines! Children would probably love this ship but I imagine it will be crowded in the summer at the outside venues. Read Less
Sail Date May 2018
PROS: The ship itself was very nice, Never felt crowded. Getting on and off the ship was very smooth for arrival, for departure, and for all ports, we enjoyed the Ping Pong tables which were in doors as opposed to our past cruises in ... Read More
PROS: The ship itself was very nice, Never felt crowded. Getting on and off the ship was very smooth for arrival, for departure, and for all ports, we enjoyed the Ping Pong tables which were in doors as opposed to our past cruises in which the tables were outdoors, For most days it was too cold and windy to enjoy the outdoor ship facilities. The gym also was very good, and we never had trouble in getting to use the equipment that we wanted. CONS: The Lido Buffet was by far the worst and most limited buffet that we have experienced on a cruise, There were basically no vegetables, and when there were they were bland. In addition, there were typically only around 6 to 8 choices including sides and half of the choices were in the second of 2 rows and hard to reach. The lunch buffet was a little better than the dinner buffet as they had better desserts including a gelato station that we only tried once due the length of the line. We ate in the main dining room only 3 nights out of the 14 as it just took too long to eat. The lobster on formal night was very good, and the lamb chops on another night was also very good. We ate lunch once at the Mongolian restaurant and selected numerous vegetables, however what we received was basically a bowl of noodles with a couple of tiny vegetables included. We also ate one night at the Asian specialty restaurant for $15 per person. The food was good, however all our choices tasted pretty much the same. The sandwiches at the deli were OK as was the Pizza. On the whole the dining experience was extremely disappointing. The theater was very poorly designed and it was very hard to find a decent seat from which the show could be seen unobstructed. The shows themselves were good but the design of the theater took a lot away from the experience, The activities on sea days were very limited, unless you wanted to play trivia all day long. I have been on other cruises where there were multiple dance classes per day. On this cruise other than the Zumba activity which they had 3 or 4 times during the cruise there were basically no decent dance classes. I went to one class which lasted a total of 11 minutes, Why even bother,. There were movies that were shown outside on a big, beautiful and sharp screen, However, for the most part it was too windy and cold to enjoy. This will probably not be an issue when the ship cruises in warmer climates. There was a sports bar with lots of screens that showed the same game on every screen which for the most part was a game that appealed to Europeans as opposed to Americans. This should also be rectified when the ship sails in the US. The TV in the room had very little to watch. The stations were European stations, except for CNBC which at least allowed me to keep up with the Stock Market. Given that 80 percent of the people on the ship were American not clear why they could not offer more American stations, On the whole we were very disappointed with the cruise. The poor choice of food, and the lack of activity makes me rate the overall experience as poor. In fact, we were so disappointed that in the future we will probably not cruise Carnival again. Read Less
Sail Date May 2018
Had to get to US from Barcelona. Balcony Cabin was fine. Room steward was excellent. “My time dining” was very inconvenient. We had to check in on deck 5 and then proceed 2 decks down to deck 3 restaurant. Food was mediocre at ... Read More
Had to get to US from Barcelona. Balcony Cabin was fine. Room steward was excellent. “My time dining” was very inconvenient. We had to check in on deck 5 and then proceed 2 decks down to deck 3 restaurant. Food was mediocre at best and sometimes inedible. Presentation was poor. Table settings were without tablecloths. I witnessed tables being wiped with wet cloths and silver ware placed on wet surfaces. Unsanitary!. General activities and entertainment were “hokey”. Shows were difficult to see due to poor seating arrangement and technical flaws. (Spotlights directed into audience for long duration. We had to leave 2 shows because lights were in our eyes.) We missed live band. Shows had recorded music. Unfair to talented performers! Lido buffets had very limited choices. Could only get a dessert by waiting in long lines. (We passed on them as a result). General atmosphere in Lido was less than pleasant due to guests gross eating behaviors, tables not being cleared, and no service for beverages from servers. We are experienced cruisers who understand inaugural voyage glitches and are tolerant of minor problems. However, we experienced an overall experience on board that appears to be the modus operation on this line. As such we will not be guests again. Read Less
Sail Date May 2018
Went to find some April sunshine. Good points first: Never found the ship overcrowded even though almost 4000 passengers on board. Plenty of sunbeds and comfortable beds in the cabin. Bad Points: VAT on drinks!!. Who are they paying VAT ... Read More
Went to find some April sunshine. Good points first: Never found the ship overcrowded even though almost 4000 passengers on board. Plenty of sunbeds and comfortable beds in the cabin. Bad Points: VAT on drinks!!. Who are they paying VAT too in the middle of the Med??. Excursions are extortionately priced and much easier to make your own way around. Food in main restaurant is mediocre to average at best with not much choice. If you wish to dine in the 555 steakhouse it is an extra $35 per head, if you wish to dine in the Tepanyaki, Asian fusion, Pig roast or any feature restaurant it is another $20 or $25 extra.. If you have a drink brought to your table you have to pay VAT and service charge. Wine in main restaurant advertised for $38 actually cost more than $47 with added VAT and service charge. How many restaurants charge you to bring wine to a table??. Carnival constantly push bingo sales and so called deals in the casino, there are numerous photographers around the main decks pushing you to have photo's taken at silly prices. Main theatre is on 2 levels, DO NOT choose upper level as you will see very little. I have done many cruises and will never use Carnival again. Only choose them if you wish to offload a lot of money!!! Read Less
Sail Date April 2018
I chose this cruise based on the itinerary. I have not been on a Carnival ship in three years. This is my 21st cruise, so I have some perspective. The technology was great. I have also never embarked so fast. The crew was friendly. ... Read More
I chose this cruise based on the itinerary. I have not been on a Carnival ship in three years. This is my 21st cruise, so I have some perspective. The technology was great. I have also never embarked so fast. The crew was friendly. My issue was the food. Breakfast was exactly the same each day. The dining room experience was sad. Food not up to par. No butter, butter dish, salt and pepper. Service was rushed. Food was lacking any taste. The same choice each night for the vegetarian dish. I thought that was funny! We went to high tea on sea day. The waiter opened the tea box and gave us a choice of regular or decaf Lipton tea! There was no cream or jam for scones. I realize that this was their second voyage. They only seemed concerned about getting this ship to Miami. Numerous Carnival employees held meetings in the smoking area each day. It was all whispers until one stood up and yelled “who in their right mind would eat tapioca for desert.” There were no specialty reservations available. I started trying to book these 4 weeks prior. All of the Carnival employees had these reservations. Read Less
Sail Date April 2018
This was the 3rd cruise trip my sisters and I had with Carnival. We were very excited about our trip to Europe and be on Carnival's new ship Horizon. The ship has a new elevator system. The high tech system was designed to ... Read More
This was the 3rd cruise trip my sisters and I had with Carnival. We were very excited about our trip to Europe and be on Carnival's new ship Horizon. The ship has a new elevator system. The high tech system was designed to increase efficiency and reduce wait time. We didn't notice any improvement in wait time. Most of the time, we were tire of waiting and took the stairs instead. The 2nd night was the formal night. To get to the dining room, there's a new system. First, we went to a lounge on a different floor to register. We were given a pager. The pager would go off when our table was ready. We waited at the lounge along with many others. And we waited... After 2 hours, one of my sisters decided not to wait any longer and we walked straight to the dining room. We were taken to a table in 2 minutes. As we sat down, we noticed many empty tables around us. We were so hungry that we literally inhaled the food. By the time we ordered the desserts, the server said they were closing soon and hurried us to order. It was the most terrible dining experience we ever had on ships and on land. Two days later, we tried the dining room, again. There was no wait time and the dining room was half full. Other than the ox tongue appetizer, everything else was dry and rubbery. We were discouraged completely and did not go back to the dining room again. Now, let’s talk about Lido. The breakfast choices were exactly the same every single morning. We didn’t want to have breakfast there after the 4th day. We rather ate the cold pizza we saved from the night before. We ordered one breakfast from room service but the selections were limited to bakery and fruits only. Supper at Lindo reminded me of my years living in the university dormitory. The desserts at Lindo were cakes and nothing but cakes. I took one piece one night. It wasn’t good, so I left 2/3 on the plate. I tried a different cake two nights later. This time, I managed to finish half. The positive food experience we had was the night at the Japanese restaurant having Teppanyaki. The food was nice and the price was reasonable. We had sushi in the same restaurant on another night and it was pretty good, too. The servers were courteous and helpful. We were pleased with the dinner on both nights. There were many brand name shops on the ship; more than the average cruise ships we had been to. The little gift shop was about the size of my closet at home. We didn’t buy anything on the ship this time. The stateroom we were in was reasonably clean and comfortable. After all, Horizon is a new ship. The bathroom had an unpleasant odor when we got there. We did our own cleaning with Lysol and rubbing alcohol we brought along on the trip. It was okay for the rest of the staying. There was something about the corridor in the cabin section I want to mention. The floor was uneven. It dropped and raised unexpectedly. We walked gingerly to avoid tripping and falling. The overall experience on the ship was fine. If it’s not because of the disastrous food experience and the poor dining room management, I would have given it 4 starts instead of 2. Carnival Horizon is a very nice ship. I hope my review will help Carnival to make the necessary improvements for the future vacationers. Read Less
Sail Date April 2018
Pros: Embarkation and Disembarkation were well organized Shore excursions were well organized Itinerary (Ports of Call) were amazing Main Entertainment (feature shows with Singers and dancers) were quite good We had an Ocean ... Read More
Pros: Embarkation and Disembarkation were well organized Shore excursions were well organized Itinerary (Ports of Call) were amazing Main Entertainment (feature shows with Singers and dancers) were quite good We had an Ocean suite and it was very nice. Although, these newer Ocean Suitesdo not have as much storage as the old ones (on older Carnival Ships) and lack the elegance of mirrored upper wall panels and were more bland than the older Ocean Suites, lack the nice dressing area housekkeeper- Natalyia - was awesome. Cons: Food- lousy, Even when people sent steak back when not done according to their request, it still came back wrong. A lot of people gave up. They never cleared wine glasses not in use from the tables (over crowded table) They ran out of Pinot Noir "sold by the glass" they would only sell it by the bottle- my Father said "Well- open a bottle !" - they would not. Buffet- not very good, what;s with the stale bread ?? 4 food stations with identical selections and items at the back you could never reach unless you asked someone (when they were available) Ok with 4 food stations all the same- have one station where those items are at the front- c'mon Carnival use your heads. Shopping- Horrible for the European Itinerary. Carnival does not ordinarily do European cruises, now I see why. With the extra taxes all those things they would have to price unattractively to recuperate the tax- they found a solution- don't stock it for this cruise. The onboard shops did not sell Booze, cigarettes, very few t-shirts or other apparel, very limited supplies of sundry personal items. Seriously, the stores looked empty with some shelves only having a few baseball caps on them, etc. Just terrible for Carnival. The ship- what's' the fuss ???!!! A small, bland useless Atrium. Carnival Glory was better. The new elevators- many people said they were more efficient. I guarantee you- you will not see it that way. When 10 people are waiting in an area with 6 elevators and no elevator comes for a protracted period because it seems to be waiting until there is enough "demand" to even send one elevator- you will be annoyed. Decor bland, un-inspired. IMAX shows were cool but of course you pay extra for those. A lot of nickel and dining on this ship. Service- improved as the journey progressed. Some of the wait staff, well what can I say. One night my menu was wrong (it was from the night before) so I joked and said " Oh look I was left behind in Naples" so the assistant waiter said very matter of fact "I don't know how that happened I changed the menus myself" Really ? Just say sorry and give me the correct menu- there was a fair bit of that kind of thing - very untypical of Carnival who are usually awesome. I would not recommend or book again on this ship. Read Less
Sail Date April 2018
It was the ships maiden European cruise, so you would think they would put some European food on no chance it was like something you clean out the bottom of a parrots cage worst food on any cruise we have done and to date that is 15, if ... Read More
It was the ships maiden European cruise, so you would think they would put some European food on no chance it was like something you clean out the bottom of a parrots cage worst food on any cruise we have done and to date that is 15, if you like your food hot then this cruise is not for you Luke warm is the best you will get if you’re lucky. I spoke to many people asking if this was typical American food and they said no way. The entertainment was second class most of it was rubbish with the exception of a few,on more than one occasion a lot of the audiance got up and walked out. It says it all when the so called comedian was the only one laughing at his own jokes. Everything you purchase on board has gratuities added and tax which cannot be claimed back. I thought there were no pirates on the sees any more I was wrong, if they had the scull and crossbones as there flag it would suit the ship. Read Less
Sail Date April 2018
We chose this cruise for the inaugural voyage and mediterranean itinerary. Pros: - Excellent Staff - although VERY SHORT HANDED - Cove Balcony Rooms EXCELLENT - Debarkation was easy - Veterns Gathering was EXCELLENT - ... Read More
We chose this cruise for the inaugural voyage and mediterranean itinerary. Pros: - Excellent Staff - although VERY SHORT HANDED - Cove Balcony Rooms EXCELLENT - Debarkation was easy - Veterns Gathering was EXCELLENT - Carnival excels at that Cons: - Boarding Ship in Barcelona - VERY UN-ORGANIZED - especially baggage - VERY POOR Food in Dining Room (Cold, Burnt, Tasteless) on multiple occasions - Poor choice of entertainment - Theater was WAY TOO SMALL!! - Poor organization and planning of Shore Excursions. Poor meeting place - many individuals missed their tours. - Inferior shore excursion buses: NOT SAFE - LIDO DECK - Total CHAOS - Understaffed, unsanitary and overall VERY VERY Disorganized. - Hibachi Grill Restaurant was too small - Diamond luncheon with the captain was a little disappointing - food was not up to standard - Diamond/Platinium party was poorly planned - over crowded Overall - this was the WORST CRUISE we have ever been on with carnival!! We are ambassadors for carnival and we are having second thoughts! We have been cruising with carnival for many years and are utterly disappointed with this cruise!! Read Less
Sail Date April 2018
We enjoyed our Breeze cruise so much, and the Vista was so hyped as the flagship, that we booked this two years ago. Much was made of the new Havana Cabanas and all of the amenities. Here are some things you need to know. DO NOT WASTE ... Read More
We enjoyed our Breeze cruise so much, and the Vista was so hyped as the flagship, that we booked this two years ago. Much was made of the new Havana Cabanas and all of the amenities. Here are some things you need to know. DO NOT WASTE YOUR MONEY on the Spa Package. The Spa area is so oversold that you cant get in to use the chairs, they are always taken. Gone are the days of find dining. The tablecloths are gone except for Captains night. The table service is none existent. Plates were not retired and sat there from one course to the next. No water poured. Just unbelievable how deteriorated the service was in the Dining Room. The "Your time dining" is a joke. The lines were very long and disorganized the first two nights. You have to check in, get a device and wait for a half hour to go to your dining room, which is on another floor. They didnt even tell the Platinums in line that they could just walk in. The shopping area is choppy and poorly merchandised. I was able to compare prices to US and Barcelona, and to my amazement prices exceeded Manufacturer's suggested, such as Swarovski, by several dollars per item. Customer Service was on the verge of hostility from this mostly slavian crew. We are Platinum and will probably not go to Carnival again. We are exploring other options. We left Carnival in the 90s because of a decline in customer service and came back after a surprisingly good cruise a few years ago. We feel that they are as bad as they had become then. It is a cattle-herding experience. The Breeze was an awesome experience with good ship layout, we may try that again, but as far as any other ship. We are done. So long Carnival, I doubt you care. Read Less
Sail Date October 2016
I am particularly disappointed by the Lido deck and the ability of the staff to keep coffee and coffee cups in adequate supply. During the peak of early morning breakfast, the coffee pots would go empty and cups would run out. A sign on ... Read More
I am particularly disappointed by the Lido deck and the ability of the staff to keep coffee and coffee cups in adequate supply. During the peak of early morning breakfast, the coffee pots would go empty and cups would run out. A sign on the machine instructed people to use a new cup each time. This was a new ship that was commissioned in spring and the carpet on the stairs was shredding. The floors on the Lido deck dining room were a slipping hazard. The internet was so slow and sketchy and I would like to get my money back. The package that claimed to allow you to use Facebook and banking was too slow to allow it most times. I had to walk around the ship to find a decent signal. Our room steward (Lawrence) was good. The food was plentiful but about 1/2 of the eateries cost. One person mentioned being nickle and dined and they were correct. The movie cost and the refreshments. Plenty of things were going on especially if you liked trivia. The ship was large and had many good features but I was so dissatisfied with many of the food areas not being stocked, unless it was the areas that cost extra. They never ran out. Read Less
Sail Date October 2016
Take plenty of money if you are on Vista. It was the worst Carnival cruise we have done. Can you imagine you pay extra 6 bucks for fish and chips for lunch. We never met our cabin staff and the reflections restaurant was like some sort of ... Read More
Take plenty of money if you are on Vista. It was the worst Carnival cruise we have done. Can you imagine you pay extra 6 bucks for fish and chips for lunch. We never met our cabin staff and the reflections restaurant was like some sort of cafe in a department store. The food and the service was about the same. There were no TV movies but if you want to see a movie in the theater you pay. You could have a sauna for free but if you wanted a steam bath you paid an extra 100 or so bucks for a complete spar package.We wondered what you get when you pay the port charges as it certainly has nothing to do with transportation from the ship to the port gates. Some ports in Europe charges us 20 E each for the privalige of spending money in their cities.All in all it was not up to the standard we have had on many Carnival cruises Read Less
Sail Date October 2016
Chose this cruise as it was a new ship and we thought the price was good. The ship, food, entertainment and service was a big disappointment to both of us. This was our eighth cruise, our first and last with Carnival. They can learn a lot ... Read More
Chose this cruise as it was a new ship and we thought the price was good. The ship, food, entertainment and service was a big disappointment to both of us. This was our eighth cruise, our first and last with Carnival. They can learn a lot from there competitors as a lack of training was obvious where the staff especially in the dining areas were concerned. The so called entertainment at night, especially in the theatre was amateurish to say the least. The singers were well below par and gave the impression that they thought if they shouted loud it was ok. Some of the visiting artist were good and the two young men who sang in the lounge were worth listening to. All in all a very disappointing cruise, we tried not to let it spoil our holiday and we did enjoy the ports we stoppped at. We came to the conclusion that carnival are only interested in making money and some of there scams were day light robbery especially in the bars. The surcharges on the price of drinks was outrageous for example a bottle of wine that was thirty dollars ended up costing us forty when they had finished adding the charges to the price. The guest relations personal on our cruise were kept busy as a lot of people had complaints,I think that says it all. Read Less
Sail Date October 2016
The worst ship we have ever been on. Not customer focused, food in mdr was awful, service was poor, Lido dining was always a mess, not enough seating, long lines. They refunded the bubbles program which was extremely disappointing as my ... Read More
The worst ship we have ever been on. Not customer focused, food in mdr was awful, service was poor, Lido dining was always a mess, not enough seating, long lines. They refunded the bubbles program which was extremely disappointing as my husband is a diabetic and has few options. The ship pathways are crooked and uneven, I fell more than once. The laundry room was filthy every time I went in there. In some ports we had to go through security twice, once on land and again on the boat. Very slow and long lines to get back on the ship, especially at Naples. Paid for an excursion in Rome and the guide spoke poor English. They forgot about the cruise critic meet and greet so there were no drinks and no apps. They finally came and said we could have one drink but kicked us out of the room because it was needed for someone else. I felt like we were no more than a number. Not customer service friendly at all. Read Less
Sail Date September 2016
I chose this cruise because I've always enjoyed the other cruises I've taken with Carnival. A few weeks before we sailed, the cruise line called and asked if I would like to upgrade to a balcony cabin and of course I did. When ... Read More
I chose this cruise because I've always enjoyed the other cruises I've taken with Carnival. A few weeks before we sailed, the cruise line called and asked if I would like to upgrade to a balcony cabin and of course I did. When we first saw the cabin I was quite pleased as it had 2 bathrooms, 2 TV's, a sofa and a balcony. My first thoughts were, this is wonderful!! BUT is was NOT. Around 2:30 am a huge crashing, scraping noise brought me to my feet in a panic. I thought the ship had hit something but no announcement came so I called the service desk to inquire. I was told our cabin is directly below the galley! Imagine my surprise! At no time did anyone tell me this when I upgraded. The next morning I was informed there was nowhere else on the ship to move us as it was completely booked, however, the desk would call the galley to ask them to keep down the noise. For the next 10 nights we experienced the same racket. We had booked all the shore excursions in all the ports but we were so completely exhausted from lack of sleep that is was very difficult to enjoy them. While the ship did give us a partial credit for the upgrade, it did not make up for the torment and lack of sleep we went through. The crew and staff were excellent, but whoever put a suite under the galley should be strung up for being so completely stupid. Read Less
Sail Date September 2016
We tough that with a new ship it would be great Deception. Decoration no Decorum no No swimming pool for adult only No tablecloth in the main dining room Waiter unsmiling and personnel rude Food ordinary Always ... Read More
We tough that with a new ship it would be great Deception. Decoration no Decorum no No swimming pool for adult only No tablecloth in the main dining room Waiter unsmiling and personnel rude Food ordinary Always missing thing in the room and the dining room Children running all the time Children dive in the pool Noisy alley Beding uncomfortable The room service always missing thing like cream for Coffees silverware missing The picture taken but the photograph are a mess And the boat is not as beautiful as they showed in the pub Exactly like the others ship And what about the organization for the desembark all confusing And For the price we paid surely we could have better cruise I am very disappointed and for sure it was my last cruise With Carnival because my expectation was in function of what I saw In the pud. Too high Conclusion. No more Carnival cruise for me Read Less
Sail Date August 2016
We had been looking to do a European cruise for a couple years to celebrate milestone birthdays and when the new Vista was announced, we jumped on it for several reasons.. (1) The new ship looked to be amazing with a brand-new ... Read More
We had been looking to do a European cruise for a couple years to celebrate milestone birthdays and when the new Vista was announced, we jumped on it for several reasons.. (1) The new ship looked to be amazing with a brand-new "Havana" area that included private cabins, private pool and hot tubs, as well as private bar, etc. - sounded wonderful! (2) The itinerary hit several of the places we wanted to visit (3) The price was good (4) We had sailed with Carnival before and always had a great experience in the past Unfortunately, this cruise turned out to be the worst Carnival cruise we have ever taken and left us wondering if we will take another one...not another cruise but another Carnival Cruise. And, unfortunately, we met several other couples who felt (and expressed) the exact same thing. The food- overall- was awful! Probably the worst we've had on any cruise line. The Havana area could be fantastic if they kept it private for the guests who booked the Havana Cabanas and Suites (which we did). However, they open it up to the entire ship at 7pm and it was chaos every day once that happened. Most of the days at port were long so we wouldn't get back on the ship until 5:30p-6p. So, we got very little time to enjoy the area prior to the flood gates of heathens opening. It was very disappointing. In addition, the service throughout the ship was poor - actually, extremely poor. There were a few exceptions here and there - the guys in the Sports Bar were great, one of the guys (has been with Carnival 10 years) at the Atrium Bar was wonderful - but overall - the worst service we have ever received on a Carnival cruise or any cruise line in the past. Overall - we left the ship feeling disappointed. I was so upset, as we booked the cruise 15 months or so in advance and had been looking forward to it all that time. It had been my dream birthday trip for years and it was so far from a dream. My advice is look at other options - I know we will! Read Less
Sail Date August 2016
Let me begin by saying this was my first time cruising with Carnival and I will NEVER cruise with them again. Our holiday was ruined by so many things that it turned into something of an endurance test until we got to come home. I have ... Read More
Let me begin by saying this was my first time cruising with Carnival and I will NEVER cruise with them again. Our holiday was ruined by so many things that it turned into something of an endurance test until we got to come home. I have cruised with many companies before and never known anything like this. There were many people around the pool voicing similar concerns, particularly families with regards to the kids club and most people regarding the service... or lack of it. Service: Plain AWFUL. Not enough waiters to tables in the main dining room, so no attention to detail. My sons would be given their desserts while I was having a starter... try occupying 2 under tens when you still have two courses to go. Often we'd wait 20-30 mins with dirty plates before the next course would arrive. I also gave up on ordering drinks in the end because they usually arrived around 30 minutes later. At the bars, the staff were at best ignorant or at worst rude. I don't remember a please and thank you uttered once. An outreached hand is code for "please can I see your sail & sign card", throwing it back at you means the transaction is done. I once had the nerve to ask for a coffee cup at breakfast... seeing as nobody had bothered to stock them up (or the milk actually). The response was for the service guy to shrug his shoulders and walk off. Not good. There was a lovely lady on the till at Cherry On The Top... promote that girl! A highlight of the week was when one of my sons fell and landed on the back of his skull in the splash zone. The well trained attendant did a great job of having her attention drawn by his screams and looking him over before walking the other way. Food: Loads of it. Loads of choice. Not great quality. Pizzas were nice from the 24hr pizzeria. Pasta from Capitano at lunch time was nice, but poor service in there too. Self serve ice cream was handy for the kids. The daily fresh ice cream was lovely. The Lido buffet was rubbish! Usually last night's main dining room food regurgitated for next day's lunch. Very limited choices of fruits. Breakfast fine as long as you're after coronary disease. They ran out of most cereals by day 3 and fruit was basically only melon. Where I'm from, we call that melon, No chocolate spread for pancakes. Cold toast. YUM! See coffee comments above, although it was no real loss as it was horrible cheap coffee unless you went to the coffee shop to buy a decent one. Never offered coffee after dinner once. You get one set of cutlery in the main dining room for everything except your dessert - including buttering your bread. Not ideal if you're having a crab starter and a rib of beef main. I dared to take some from the next table and had my hands slapped for it. The next night i tried putting them on my plate after the starter, but foiled again they took them back off and set them back out... bits of crab attached and all. Lovely! Oh and, if a load of people dancing badly to Gangnam Style with the lights flashing over your badly cooked main meal consisting of just 4 prawns (yes 4) isn't your thing... avoid the main dining room. Drinks: Expensive and not worth it. A daiquiri is basically a Slush puppy with some rum chucked in it, stuck in a blender to make an impressive noise then into a glass. A spoon would really do the trick, but you can't charge $10 for a spoon made drink can you? They ran out of fanta and diet coke by day 3 and never re-stocked it. Kids Club: APPALLING. I have two boys, aged 6 and 10. They are tough little lads. They climb mountains for fun and hold their own. The staff at the kids club made them cry both times they attempted to attend. Unsurprisingly, they never attended again. Highlights ranged from them physically turning out the pockets of my son's shorts and telling him they were too wet for him to attend the club (they were marginally damp but I had changed them for him before he went). They also made him sit and watch an activity because he cut a piece of paper wrong and he was only allowed to try once. My other son was told that if he carried on "crying like a baby" they'd move him down a group. On a different day, my eldest son slipped on the pool area (which is horrendously slippy in flip flops) and cracked his knee on the metal door frame. I asked the pool attendant for an ice pack and he pointed at the bar and told me I could get my own. So I went to the kids club and asked the same. The girl on the desk ever so politely told me "There's a queue ma'am". I ever so not politely told her to get an ice pack. Honestly, I could go on and on. Just don't go on this ship. Spare yourself the endurance test. Read Less
Sail Date August 2016
For our first cruise we chose a brand new ship the Carnival Vista and sailed out of Barcelona to avoid Bay of Biscay to reduce the risk of a big swell. Our party consisted of 7 ages 51, 48, 25, 19, 18, 11 & a baby 14 months. The ... Read More
For our first cruise we chose a brand new ship the Carnival Vista and sailed out of Barcelona to avoid Bay of Biscay to reduce the risk of a big swell. Our party consisted of 7 ages 51, 48, 25, 19, 18, 11 & a baby 14 months. The process of embarking was OK but not ideal all a bit chaotic. The lifts were a real pain lots of people jostling and bumping not really expected on our first cruise. People pushing into the lifts like sardines. We had a Balcony stateroom and it was OK for two but not for three. The decor was modern and light. The mood was informal however the majority of the staff looked miserable and every now and then just a forced a grin but it did not last long. I would recommend this ideally as a 6 to 40 age group ship. The only baby change was on level 11 and was out of order (well the door was stuck and it was only until the last day I forced it open with the only helpful Carnival attendant). The Guest Services knew this but was not bothered or helpful they was more concerned that I wanted to remove my gratuity. Guest Services being a joke (2 sour faced and unhelpful young ladies). Carnival really should monitor the Desk as management would be shocked. Please note you will be watched closely if holding a child under 2 near the pools. A stern looking miserably employee called Goran debated with us for half an hour why children should not be in the pool. Just what you need!! We had to prove she was not wearing a diaper. So to summarise. Ship Lift set up awkward to follow. Splash Zone great if your over 5. No Baby Change or Food albeit full price full a Baby!! Main Dining Rooms at rear seems to roll and shudder a lot even in calm seas. Not Under 5 child friendly. Casino in the middle area stinks of tobacco smoke. Dining Staff uninterested Slow and miserable. Liquid Show Lounge too small could get in. Service was incredibly poor. Throw you a tea bag and mug of hot warter in the Main Dining Room. Ridiculous rules on drinks packages. Read Less
Sail Date August 2016
SO DISAPPOINTED!!! booked this cruise for the activities for my 10 year old son and that turned out to be fine but that was where the positives end. Embarkation was hideous, we had to join four different queues for various aspects ... Read More
SO DISAPPOINTED!!! booked this cruise for the activities for my 10 year old son and that turned out to be fine but that was where the positives end. Embarkation was hideous, we had to join four different queues for various aspects of check in that are usually done in one go so by the time we got on the ship we were already fed up. When we entered the lobby there were no staff directing you so it was just chaos. Dinner was badly organised too, we had opted for freedom dining. You have to go and queue when you are ready to dine then they send you down to decks to be shown to a table up another deck! The waiters clear your plates before everyone has finished and even gave me a pudding menu whilst my son was still eating! The food was fine but no vegetables are included and only occasionally are they available on the menu to order. You have to use the same cutelry throughout the meal. The excursions were very expensive and the only one we went on was not as advertised so I had to make a fuss before they gave me a refund. If you want a drink you have to queue, no waiter service and the bar staff were not friendly. The Americans and Europeans on the ship didn't bother waiting in turn, they just pushed in. It was the same throughout the ship whether waiting for a lift or queueing for food, they just have no manners. The amount of food wasted was criminal, they pile their plates then leave half of it. The staff overall were rude and unhelpful. The ship was dirty and food areas were not as hygienic as I would have liked. Overall the food was very good in the venues where there was a surcharge and it was good in the other eateries. Disappointed that so many things were an extra charge and it wasn't until we got on the ship that we knew. For example the IMAX theatre, films on the tv, gratuity on every purchase even drinks. Overall I would not recommend the ship but my son had fun but it was a very expensive week. Read Less
Sail Date August 2016
I love new ships and couldn't wait for the Carnival Vista. My difficulties with the ship are really ship specific. Between the forward elevators and the atrium there is a significant hump, approximately 4 inches above the floor ... Read More
I love new ships and couldn't wait for the Carnival Vista. My difficulties with the ship are really ship specific. Between the forward elevators and the atrium there is a significant hump, approximately 4 inches above the floor level. It is finished with a metal track that causes a constant problem when walking between the atrium and the elevators. The eight forward elevators are totally unsynchronized, causing multiple elevators to arrive at the same time at the same floor going in the same direction??? Also, pushing one "up " button does not call any elevator available but only certain cars. The casino and dining room are both very congested and navigating through either is difficult. I did not see any of the shows so I can not comment on the Liquid Lounge. The shops are located on two floors of the atrium which took a little while to find some items. I did try to use the sky bike but it is only accessible by an outside staircase, and after waiting in line for 45 minutes was told that I needed to wear closed toe shoes. I was referred to a sign on a wall covered by other people waiting, which mentions the closed toe shoe requirement near the middle of a long list. Ramps for prt visits seemed shorter than usual and therefore were very steep at all ports. The removal of table cloths in the MDR on all but Formal nights caused the dining room to be extremely noisy, reminiscent of a large cafeteria. Otherwise, the Vista is a delightful if not typical Carnival ship. I had recently been on the Breeze (for the third time) and still love the basic design of three elevator banks with familiar layout. My balcony room was fine and included three large drawers in one of the closets and the shampoo and shower gel on the wall. The food in the MDR was fine. I enjoyed the seafood available at the back of deck 10 and the Italian specialty restaurant, both have an extra charge. Employees were as friendly and accommodating as usual and my own room steward "Eddye" was delightful. The ship was spotless and well maintained. The casino hosts were charming and really available when the casino was open This cruise was very port intensive and I had to cancel one tour and change one tour for a shorter excursion due to exhaustion. I would have enjoyed one more seaday. Four port days in a row were just too much for an old lady like me. I will know better next time.b Read Less
Sail Date August 2016
In 2011 we sailed on the Carnival Magic on her second cruise. The ship was marvelous, the service was excellent as crew were continually asking if we needed anything (particularly from the bar), the cabin was nothing special but perfectly ... Read More
In 2011 we sailed on the Carnival Magic on her second cruise. The ship was marvelous, the service was excellent as crew were continually asking if we needed anything (particularly from the bar), the cabin was nothing special but perfectly adequate for the trip, the food choice in the buffet was brilliant covering a huge range of food from many different countries. All in all it was great experience. We recently sailed on the Vista expecting great things from her. Oh dear, how disappointed were we? That was our 13th cruise and, unfortunately, the worst of them all. I should also point out at this point, we were only the tip of the iceberg as far as unhappy passengers were concerned. We spoke with many different passengers who had the opinion as us. Embarkation was smooth and uneventful (we have experienced far worse), finding our Spa cabin was easy. We boarded at around 12:15 pm and by 1:30 we were making our way up to the buffet for food. Here we experienced our first disappointment. The range of food on offer was not a patch on the Magic the amount of serving points was very small given the size of the ship and number of passengers on board. On the Magic it was almost all self-service, but on the Vista it was all served to you. This greatly slowed down the flow and queues of around 30 to 40 passengers were at each of the four serving points. The range of food offered was very limited (same for the entire 12 day cruise) and repeated throughout the serving positions. Next disappointment was the evening meal. We had opted for 'My-time dining' which turned out to be 'their-time dining'. Before going to the restaurant on deck 3, we had to queue up on deck 5 at the Java Cafe to be given a ticket for a table! We spent nearly 20 minutes queuing on deck 5 only to be give a pager as there were no tables available and were told it would be 30 a minute wait for a table. 45 minutes later the pager activated and we went down to deck 3 where we queued again for several minutes. Eventually we were shown to a table that was not set. As we walked through the restaurant we saw lots of tables that were empty of people but still full of dirty plates/glasses etc. This explained why there had been such a long wait. There were not enough staff on duty and they simply couldn't cope with demand. I have a food allergy and on the second evening in the restaurant (at a different table to the previous evening) when my main course arrived, there was a separate small dish of food on the plate. I asked the waiter what was in this and explained about my allergy. The waiter was not able to tell me but said he would ask and let me know. He then duly disappeared, I presumed to ask. Around 10 minutes later we saw him coming toward us. However, he went to the next table to take their orders and disappeared again. I continued to eat until just the the small dish left. Our waiter came to clear our table and saw the small dish left on the plate. He then realised he had not been back to tell me if the food in the dish was safe for me to eat. He apologised and told me that he was too busy to come back and let me know. Now call me picky if you like but, if a customer has a food allergy it should be paramount that the required information is passed on to them so as to keep that person safe. Bar service around the pool was non existent for the first 4 days, waiter service in the Ocean Plaza was very poor (2 waiters for a room that held around 400 passengers. One evening, after waiting for around 20 minutes for service, a waiter took our order plus the for 2 other tables. The small bar was packed four or five deep with passengers getting their own drinks). After another long wait, the waiter returned with a tray full of drinks including a sweet Moscato white wine for my wife (there was a second glass of white wine on the tray). After placing our drinks on the table he went off looking for the recipients of the 2 other orders he had taken. My wife took a sip of her wine which turned out to be very dry and clearly not what was ordered, my mother-in-law also took a sip. Our waiter was still wandering around with an order of drinks he had not been able find the passengers for. We called him over and informed him that he had given us the wrong wine. His tray still had 2 Budweisers and a glass of white wine on it. He took the wine off our table and replaced it with the one on the tray. Success, my wife had the right drink. The waiter then went off looking for the passengers that had ordered the drinks he had on his tray. He eventually found the passengers and placed their drinks on their table, including the one my wife and mother-in-law had drank from. Absolutely inexcusable service. The whole ship was understaffed. The theatre has 4 large columns in it that has seats behind them making viewing the infrequent shows very difficult. 0 out of 10 for the clever person that designed the theatre. Would we recommend the Carnival Vista? Would we sail on her again? The answer to both is a definite no!!!!! Read Less
Sail Date August 2016
The new Carnival Vista is really not much different than other ships despite the hype and the'new design". Many spaces not functional and a waste of space or alternatively overcrowded. No central atrium but rather two smaller ... Read More
The new Carnival Vista is really not much different than other ships despite the hype and the'new design". Many spaces not functional and a waste of space or alternatively overcrowded. No central atrium but rather two smaller ones. Lido deck buffet not very good quality. A lot of hype about the other restaurants but only used the steak house one night and not as good as the one on Royal Caribbean. The fitness center is small and not newest equipment which was a big disappointment for anew ship. Worse than other ships I have been on. Havana deck kind of a not worth the effort they put in. The Serenity area too crowded. No real large pool any where and not enough hot tubs- or should I say warm tubs. I imagine for young kids the water park would be great. The main dining room food was good, with some nights better than others but the buffet on Lido was not, and at night no food available late other than pizza which always had a huge line. Overall service was fair at best, seemed like they had your money already and that was that. Shore excursions to Calanques was a rip off and poorly organized and in accurate. Better off booking your own excursions. Was really disappointed with this ship.and would not go on it again and not sure I would use Carnival again- prefer Royal Carib and that boat caught on fire last year when we were on it but it was still better. The one good thing was the entertainment was pretty good- piano bar, main show, and comedy shows. I think this ship was a nice idea but failed in its design. Read Less
Sail Date July 2016
This is our fifth cruise and third on Carnival - all in all, it was a 6 on a scale of 1-10 and here is why: The food was mediocre at best. Very much like a hospital cafeteria. You can get GREAT food but you have to pay for it at the ... Read More
This is our fifth cruise and third on Carnival - all in all, it was a 6 on a scale of 1-10 and here is why: The food was mediocre at best. Very much like a hospital cafeteria. You can get GREAT food but you have to pay for it at the "specialty restaurants such as sushi, steak houses, etc. The staff took very little pride in their jobs. Our stateroom housekeeper was fantastic but the main areas (decks, pool, hallways, eating areas) were cluttered with dishes, dirty glasses, rumpled towels all over the decks, etc. The pool area did have Guy's Burgers that were amazing (and included but seriously, how many burgers can one eat???) So I did a lot of my own busing because I didn't want dirty dishes around me. The pool bathrooms were often ill equipped. The wait staff ranged from tired to rude. Since the bartenders and servers (although we did have one fantastic dinner waiter!) get an automatic 15% attached to every purchase, they had no need to engage or even offer up any friendly exchange. Most of my drinks by the pool were fixed by the bartender tapping the bar counter in front of me to get my attention, I order, he complies, takes my card and we never speak - not once (three bartenders, same way - they are busy, yep but maybe a "hello?"). Excursions: Most were okay - we did four. Because the port was nearly two hours to Rome and then Florence, having the guarantee of getting back to the ship and the air conditioned ride in was great but in Greece, we paid $340 for six people to have a coach to the beach, drink, sunbed and umbrella for five hours. The result? TWO hours at the beach due to such long lines and bad organization upon entering, ONE umbrella, warm bottles of soda or water and not enough sunbeds. I complained twice and had to wait two days for Carnival to respond and then only offered up 50%. Spa: For fun I wanted to surprise my husband with a "gentleman's package" of a spa, haircut, shave and head massage. It was mostly great until the staff member spent the second half trying to sell my husband high priced spa products that the cruise salon happened to have. It was uncomfortable getting the hard sell and he really just wanted it to be over...I put that in my requested feedback from the spa and was responded with 'thank you for your comments" (why ask me?). I booked a pedicure that came with a foot massage for a great deal on a port day. I arrived and they double booked so I was offered the massage first and then report back in two hours for the polish. When I declined, I had to undergo another hard sell from the technician who didn't know how to credit my account. it. She was upset at having to cancel but finally handed me my receipt and walked out without a word. The pools were GREAT, warm and a lot of fun, except there is no adult only pool so when the kids were in camp (which was only the first day because they didn't like it - there was no pool that didn't have splashing and screaming. The kids had a water park and two pools - maybe one small pool for adults would be nice? They did have an adult only deck but it was 100 degrees most of the time and the only way I could stay in that chair was to be within dipping distance but the adult only deck and the pool were several meters and two floors down. The decks at night were VERY slick and wet (new decks with their soapy hosing) and we watched two people tumble down a flight of stairs, one who stayed in a wheelchair for the duration of the cruise. I had to submit a statement when security saw that I had witnessed the incident but at no point was anyone able to explain WHY no one had any kind of sand paper/tacky strip on steps to avoid slipping. When we mentioned it, it was like hearing it for the first time. Really?? They did have a very cool "Dive in Theatre" at night so as a family you can swim and watch a movie on the deck with a HUGE screen...only problem? PG13 movies at 7 so we had to miss most of them. They did another PG13 movie at 10 (maybe the 7 can be more family friendly?). So for us, we wanted better food, a more relaxing and catering spa, cleaner decks, kinder staff, better organized activities, better entertainment and well valued excursions. It was a great value for your money (cheapest cruise we have ever done) but we expected more and despite making the best of it (the ports were fantastic), we won't do Carnival again. I have never once complained about a cruise so this was a shock to us but hearing so many passengers feeling the same way during the trip, it was clearly a Carnival issue Read Less
Sail Date July 2016
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