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5 Princess Caribbean Princess Mexican Riviera Cruise Reviews

We have an Princess Alaskan cruise planned for 2017 & decided this would be a good way to try out Princess for the first time. We have travelled different cruise lines & had never done this itinerary. The first problem was when we ... Read More
We have an Princess Alaskan cruise planned for 2017 & decided this would be a good way to try out Princess for the first time. We have travelled different cruise lines & had never done this itinerary. The first problem was when we were notified about the noro virus on the ship the week before. Then we were asked if we would like to sail another week because finding out on the ship was overbooked. We found out later this is common because they figure some people will cancel due to weather & others due to illness. This should have been a red flag but we were already vested in this with our son. Embarkation was delayed several times due to the virus cleaning but we were notified numerous times. Upon arriving at the port we were encouraged to go to the outlet mall because we would not be allowed in the terminal . We opted to stay even though we were repeatedly told that our boarding time was not until 4:30, which was about a 2 1/2 hour wait. Amazingly we were in the terminal within 30 min & on the boat shortly there after. Our cabin was ready as they said & buffet opened soon after getting on the boat. Our room steward Gerry was readily available & told us how to get in touch etc. He accommodated us with the third person in the cabin by pulling down the upper bunk. This didn't work out so well , so he brought in a roll away bed the next day. Make sure if you are having 3 adults in a cabin, you opt to have a suite since the cabin is smaller then the Carnival ships which we are accustomed to. We also had plumbing (toilet) problems starting on day 3 lasting for 5 days. Our room steward tried to correct it , the plumber to no avail. We finally tried to speak to hotel management after reporting to the front desk several times. They finally let us speak to customer relations & we did. They did compensate however we over heard staff stating this cabin B505 has had this problem before. Really! Would you book this cabin again? We had anytime dining due to when we booked. You have to call for a reservation everyday & sit on the phone for at least 10 min., unless you want to wait in a very long line for dinner. Our cruise consultant with Princess told us to speak to one of the maitre'ds and request a permanent dining time. It took 3 days but we did get a 5:30 sitting and a reserved table each night thereafter. Speaking of dinner, the food was warm but not hot wherever we dined. The wait staff seemed overwhelmed in the main dining room & we spent at least 1 1/2 hours dining. In fact one night we left early so we could make the show. We were disappointed to find that eggs benedict were not on the breakfast menu. Something we never get at home and one of the things we look forward to on a cruise. Not until day six did we discover that it is offered on the brunch/lunch menu. So the next morning we asked for eggs benedict for breakfast which were excellent. They don't even have chocolate milk. My wife had the soda package which is kind of a joke & costly. Included with this package is hot chocolate which was on the regular menu. Also you are to get smoothies with that package & all we found was basically slushy mix at the bar. The only diet beverage available is Diet Coke. Other sodas in a can are not included. m Milkshakes are included but you can only get those at the ice cream station(which there is only 1) We tried to order one at lunch in the dining room, & were told they can't do them & asked that we go to the ice cream station. The tendering was very disorganized in Cabo , having to wait in the theatre for 1 1/2 hours. However in mentioning this to customer relations she was proud of her staff in getting 3000 people off the boat in 2 hours We have been on a boat with 6000 people, who did a much better job. We enjoyed the itinerary but be prepared for cool weather both in & out of LA. All of our shore excursions worked out well & were all through Princess which we rarely do but it was a holiday week. The entertainment was ok but not the best. The best entertainment was the chef & maitre'd culinary presentation. They were funny!. The Voice of the Ocean show with cruise ship guests was really good. We will probably go on the Alaskan cruise but don't need to repeat this cruise & ship. On de-emebarkation, we met a couple who has been on a dozen Princess cruises and they commented this this was the worst cruise ever. They hoped it was anomaly and not a trend. These particular ships are very old & possibly need to be pulled out. Renovation hasn't worked well Read Less
Sail Date December 2016
We loved this cruise. My husband has Celiac Disease and they went over the top to make sure he was able to eat well. One helper in the buffet even prevented a near disaster and warned my husband not to eat something. Our waiters during ... Read More
We loved this cruise. My husband has Celiac Disease and they went over the top to make sure he was able to eat well. One helper in the buffet even prevented a near disaster and warned my husband not to eat something. Our waiters during dinner did a great job of taking care of us. It was also so easy because we took a shuttle to San Francisco and didn't need to do any flying. We love sailing under the Golden Gate. Had a blast in the casino too. The dealers were very friendly and we even walked away with some winnings. The bingo is always fun and I won a couple of games. We love to dance and there was some great music for dancing. Princess has become one of our favorite cruise lines. We'd like to go more often. Maybe once we retire we can go at least every year. Read Less
Sail Date October 2016
Had one of the worst starts to cruise with over 90 minutes waiting in various line ups for embarkation. So slow that they had to delay lifeboat drill as the line up was still very long at 3pm when normally everyone is onboard. Appears ... Read More
Had one of the worst starts to cruise with over 90 minutes waiting in various line ups for embarkation. So slow that they had to delay lifeboat drill as the line up was still very long at 3pm when normally everyone is onboard. Appears staff were still in training mode. No Princess staff outside of building, only Port Police. Lots of older people with clear handicaps were waiting in long lines. We encouraged older couple in front of us to go to front of line up as she made notified them she would be needing assistance - she was carrying an oxygen machine with her. There needs to be Princess people outside managing crowds to help direct people to correct line up. As a Ruby member, no special line ups not non-US line up - both of which we have had on other cruise lines to help speed up getting on the ship. Once on, the ship was clean and in good condition. Atrium seem small for such a large ship. Had 6pm dinner seating after several cruises with anytime dining. We really enjoyed connecting with other travellers and felt this was one of our best decisions. We passed on the spa pass as the spa was small and only two steam rooms and 5 heated beds. Normally we take this but for 3 full days they wanted $120 for a couple. I travelled with my best friend and we decided to go outside to sun tan if sun came out. It was sunny only one of the three days unfortunately. Mexico day in Progresso was overcast, very humid and raining at times. Quite disappointing weather overall. We went to shows - dancing one was good. Comedy ones were 7/10. Staff seemed friendly and willing to help overall. Food was very good in dining room so we didn't really feel pushed to go to Specialty Restaurants which we normally do at least once. Again, no special treats or recognition for loyalty member - ie. cocktail reception, treats in rooms - has this on last Norwegian as a past passenger. We found the pool music very loud so we sat in the chairs nearest the Sanctuary. The spa pool below is open to all guest and not just to the Sanctuary people. This was not well known and this pool was lovely and quiet. Perfect for a snooze when it wasn't raining. Didn't care too much for Progresso - needs a real clean up and beach was ok. Water was very churned up and mostly grey/greenish colour. Many, many vendors on beach so no peace sitting watching waves. We had a group disembarkation which was very quick. We had booked a shore excursion to use up some times before our flights at 5pm from IAH. We asked several places which bus for the tour and was directly to a bank of buses. WE had our ticket in our hands and kept asking if this bus for IAH later on. As you can imagine, once we left the the pier we realized the bus was going straight to IAH and we had missed our tour. We are two ladies in our 40's and asked several times which bus was for the Houston tour and then IAH. I believe the staff should look at tickets before simply herding people onto buses and they seemed new and not totally confident in the process . Will try to get rebate on missed tour but not 100% confident. Read Less
Sail Date November 2015
We booked this cruise last minute and I must admit I did not enjoy this ship as other Princess ships I have been on. I tried often to access the Skywalkers Nightclub only to find it booked for private parties. I wanted to see the view ... Read More
We booked this cruise last minute and I must admit I did not enjoy this ship as other Princess ships I have been on. I tried often to access the Skywalkers Nightclub only to find it booked for private parties. I wanted to see the view during the day not at night. I understand booking private events like weddings, which was one of the reasons, but on the only formal night on our cruise we were not allowed admittance because it was only open to elite and suite holders. Talk about feeling inferior. Even the Sanctuary is assessable for a fee. I did not find a lot of variety in the meals in the dining room. I also found there was only one dining room for anytime dining and the other dining room for anytime dining started after a certain time. I also found there was no dress code inforced for the dining room. People came with shorts which I thought was only allowed on the Lido Deck. I also wanted to have breakfast in the dining room everyday but I was told I could only go there on sea days. We had an inside cabin and I found the T.V selection very poor. When you don't have a balcony sometimes TV is your entertainment when you need some time out of the sun. I loved the staff. Everyone was attentive and very polite. Our cabin stewart was wonderful. The entertainment was awesome. I really appreciated the extra length the ship's crew went in trying to keep everyone well as there was a bit of a virus breakout on our cruise. I may try another cruise line for my next cruise. Read Less
Sail Date February 2015
We sailed on the Salute to Veterans cruise, Nov. 5-9, 2013 out of Houston, TX. This was the first cruise to sail from the Houston Bayport Terminal. We arrived in Houston two nights before embarkation, so we could see some of the sights of ... Read More
We sailed on the Salute to Veterans cruise, Nov. 5-9, 2013 out of Houston, TX. This was the first cruise to sail from the Houston Bayport Terminal. We arrived in Houston two nights before embarkation, so we could see some of the sights of Houston. We stayed at a Candlewood Suites, which was convenient to the port, and had shopping and restaurants within walking distance. We visited Kemah Boardwalk and the Houston Space Center, and enjoyed both. Embarkation was uneventful - there were some delays with the computer system, but not unexpected since it was the first sailing. We've sailed once before on Caribbean Princess, so were familiar with the ship. The theme and entertainment were wonderful - so many veterans enjoying meeting and talking about old times together. Our favorite entertainment was country singer Rockie Lynne - he performed twice during the cruise, and was always available to shake hands with the veterans and thank them for their service. We also enjoyed Joe Galloway and Col. Bruce Crandall's talk about their time in Vietnam. The service aboard the ship was fine; we had no complaints about the dining room service or the room service. The food was delicious! In Progresso, Mexico we took the ship tour to Dzibilchaltun Mayan ruins. Our guide was excellent and very knowledgeable about the ruins - he even spoke to us in the Mayan language! Disembarkation was extremely quick. We chose to carry our luggage off independently, and were off the ship a little earlier than assigned. Customs was quick, and we found a Super Shuttle van to take us back to Hobby Airport. We definitely enjoyed Caribbean Princess, and will plan another Princess cruise in the future! Read Less
Sail Date November 2013
Caribbean Princess Ratings
Category Editor Member
Cabins 3.5 4.2
Dining 4.0 3.9
Entertainment 4.0 3.7
Public Rooms 4.5 4.2
Fitness Recreation 4.0 3.8
Family 3.5 3.8
Shore Excursion 4.0 3.7
Enrichment 3.5 3.3
Service 4.0 4.2
Value For Money 4.0 3.9
Rates 3.0 4.2

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