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39 Princess Caribbean Princess Family Cruise Reviews

We decided to go back to see the Panama Canal again. Our cabin was fine and our cabin steward was great. The buffet area was not organized and the servers were not happy people. They were surly and not helpful. The food selection was ... Read More
We decided to go back to see the Panama Canal again. Our cabin was fine and our cabin steward was great. The buffet area was not organized and the servers were not happy people. They were surly and not helpful. The food selection was surprisingly poor. We are Platinum level, so this was not our first Princess experience. The Panama tour was 2 hours late, cramped seating, and disorganized. When we disembarked, that was disorganized also. We were constantly assured we would get off the ship at the promised time. Then we were held because the terminal was “too busy”. We have enjoyed the loyalty program, but I’m afraid this will be our last Princess cruise . I think they have lost their edge due to nickel and dime motivation. We bought one of the International Cafe coffee cards, and only one of us could use it, plus the card expired at the end of the cruise. Before, the cards had no expiration. Read Less
Sail Date November 2019
Sailed with Princess to Canada and Northeastern US, 10/4 from Quebec City. As a Platinum member, despite a delay in boarding due to disinfecting the ship, I would say that the checking of luggage, checking-in, boarding ship, receiving ... Read More
Sailed with Princess to Canada and Northeastern US, 10/4 from Quebec City. As a Platinum member, despite a delay in boarding due to disinfecting the ship, I would say that the checking of luggage, checking-in, boarding ship, receiving luggage was the most efficient I have ever seen. However, once on board, the situation went downhill rapidly! I found the staff at Guest Services to be rude and very poor in resolving issues efficiently on at least 4 different episodes. I did not go on a vacation to get upset and get my blood pressure elevated. As far as a relaxing, recharging vacation, Princess failed miserably! Upon boarding the ship, there were no staff members or uniformed officers to greet passengers, steer them toward their staterooms, make us feel like valued consumers. This was the first time in years of sailing that I have felt so neglected. As a physician for over 35 years, I reviewed the Vessel Sanitation Program from the CDC, and I found Princess staff was inconsistent in the implementation of this program to the point of putting both passengers and staff at risk for Norovirus. Washing hands was a big deal, but servers wearing gloves in the buffets was hit/miss. On both sea days, going for breakfast at Steamers/ the Plank, there was no place to sit, but there were plenty of dirty tables. Along with several other guests I bused my own table just to have a place to eat breakfast. Servers with coffee, tea, juices were not to be found on these two days. If you are looking for a ship with a solarium or indoor pool, do not book the Caribbean Princess. Logic would dictate that a ship sailing a northern route in cold, damp weather in October, would have an indoor pool or solarium. This is my first of many cruises that did not have an indoor pool/solarium. Supposedly, this ship has recently been renovated, but she looks and feels like an "old lady". Meal service in the Palm Dining Room was the same tired menu, some good some not so good. The Pub Lunch is not to be missed if you enjoy pub food- really good. Otherwise, our best meals were ashore. These are the most egregious of the errors that paying guests should not have to tolerate, but the list is actually much longer. I have addressed these issues in a 4-5 page letter to the management team at Princess, and their brief telephone response at 6:00 PM on Friday night was most unsatisfactory and insulting. I was told they would not respond to my letter, addressing my concerns, in writing. Princess has lost a loyal customer! Read Less
Sail Date October 2019
Cruise did not our meet expectations. Disappointed in dining Two meals were poorly cooked or over cooked and sent back to the kitchen No one asked why or if I wanted a replacement dinner. Never asked during dining if the meals were ok. On ... Read More
Cruise did not our meet expectations. Disappointed in dining Two meals were poorly cooked or over cooked and sent back to the kitchen No one asked why or if I wanted a replacement dinner. Never asked during dining if the meals were ok. On the formal night the meals plates were cleared from the table part way during dinner for photos but not returned to finish eating. During dinning we felt rushed and pressured to finish and move on We were offered a drink before dinner but nothing after. On previous cruises we sat and visited over coffee and drinks with are table mates. The medallion thing was a waste of time and did not work. Some times a drink would arrive in reasonably time but often it would not arrive or the system was not working. There was a lack of accurate communication on delays One hour wait turned into 4 hours Compared to our other cruises this one was a disappointment. Read Less
Sail Date October 2019
We chose this cruise from vacations to go for a last minute trip. The price was really great and the destination was northeast and Canada. Embarking was super but the room was disappointing. Not for location, but for cleanliness. The rug ... Read More
We chose this cruise from vacations to go for a last minute trip. The price was really great and the destination was northeast and Canada. Embarking was super but the room was disappointing. Not for location, but for cleanliness. The rug in the room was old, stained and dirty. We did not bring slippers because we called princess earlier and the rep said all we had to do was ask. Well that proved to be futile, I emailed Princess during the trip to complain and we finally got them day 3. Meanwhile, I had lined the floor with pool towels. Day 4 we asked for our room cleaned. The steward (who we pre tipped in cash although we did opt to pay gratuities) made up our bed in the same sheets, they were wrinkled with hair in them. The bathroom had hair, the sink wasn't cleaned and the rug had not been vacuumed. I know because we removed the pool towels prior and some cookie crumbs were on the rug. They were still there. The soap on the sink was mashed into the pre formed counter top. There were tea ring stains on the desk. etc. The ship ran out of smoked salmon day 5. Even though they were in nova scotia! The hash browns are GREASY!! There was no lactose free food in the buffet, everything except cold cuts had milk, cream, cheese and butter. No dairy free desserts except jello. Later on, while we were in the disco, an employee entered our room without permission with our privacy notice on the door to bring us chocolate strawberries that neither of us could eat. All of our personal items were out in the room, our handbags, our jewelry, my computer was up and running, they entered and violated our privacy. Princess has changed from our 2 previous cruises with them. Floor supervisor was nasty. When customer service called to ask why we were not happy. She said she was sorry we did not appreciate the gift of strawberries. They still don't get that it wasn't the strawberries we were mad at, it was the violation of privacy, oh and yes, the dirty room. Read Less
Sail Date September 2019
My family choose this cruise because it was my parents wedding anniversary and the whole family wanted to explore an area we had never been. We were all left pretty disappointed with the entire experience. Some of the destinations were ... Read More
My family choose this cruise because it was my parents wedding anniversary and the whole family wanted to explore an area we had never been. We were all left pretty disappointed with the entire experience. Some of the destinations were better than others (good-Quebec City, Portland, Halifax....not so good-Saguenay and one was awful - Sydney, NS) but my primary criticism was largely with the ship and their inability to make the experience more kid-friendly. This ship has a recently renovated kid splash area which seemed very nice from the photos. However, on our initial tour of the ship I noticed that there were some major design flaws, principaly the splash area was all painted concrete, The area is intended for kids to move around to different stations but there is no traction at all on the concrete and the coating of paint made it especially slippery. My 3yr old and 5 yr old both slipped twice within the first 3 minutes of using it and lost interest shortly thereafter. Throughout the cruise I never saw more than 1-2 children in the area at a time and most of the time it was completely vacant. My primary criticism was with the family-friendly pools. This cruise was through an area of Canada-New England where the temperatures ranged from 55 degrees at night to 75 degrees during the day. While the pools were heated the first day, Princess absolutely refused to heat the pools following that first day and the deck attendants always had a different story as to why. Initially we were told they couldn't be heated, then we were told the adult-only pools were the only ones heated, and then that they didn't feel it was necessary. The water temperature in my estimation was almost always in the mid 60's, too cold for my 3 yr old and cold enough that my 5 yr old would only go in sparingly. In general, the pools were not used often by other guests and the temperature was a frequent complaint we had heard throughout the ship. With many of the excursions not particularly kid-friendly and the size of the room, the size you would expect on a cruise, this really inhibited our ability to entertain the kids during the day. We did utilize the kid's activity programs at night and I will commend Princess and their staff for the Discovery Camps. The staff was great and their 7-10pm evening activities were very well organized Read Less
Sail Date August 2019
We have sailed twice with Princess , but never again, a good itinerary, on paper not matched by poor and expensive excursions, our last cruise around Japan for the summer festivals was magical , the dining ... Read More
We have sailed twice with Princess , but never again, a good itinerary, on paper not matched by poor and expensive excursions, our last cruise around Japan for the summer festivals was magical , the dining was top class, the excursions pricey but well done a good cruise experience ,although with poor and limited entertainment it had an old feel to it,however we booked the Canada and New England because of the itinerary lots of ports we hadn't visited looked good on first viewing, if only it had met our expectations, we had a balcony cabin as per previous cruises, good balcony and cabin tight shower!! , The zero entertainment supplied ( as standard), wears you down the cruise became a chore after dinner,which was of very high quality but con't make up for poor/no entertainment.this and extremely expensive ship's excursions,that left you with a feeling of having been milked for cash ,for very little. our night's usually ended in the starlite lounge.in search of some nightlife.The entire cruise had a really old feel, yes it had a large quota of 60+ passengers with disabilities,I,am 55 and disabled I walk using a stick but I'm not ready for horlick's and bed ,after dinner every night,The misery was completed by booking Princess own disembarkation package this supplies transport at disembarkation consisting of a coach from Quebec port to Montreal airport,which is booked prior to embarkation,months before, the coach journey took 3 hours,for which we were pre warned the fact that wwe wer taken to the airport 10 hours before our flight is damndable ,considering we were moved off the ship at 11.00 am to start our disembarkation, to get to Montreal airport for our 11.40 pm flight (10 hours in Montreal departures)come back new, I certainly didn't after that! Read Less
Sail Date July 2019
We were a family of nine and we chose this cruise because it fit into everyone's schedule. Next time we will not leave from Ft. Lauderdale. More than half the guests were seniors which meant that there weren't many things for ... Read More
We were a family of nine and we chose this cruise because it fit into everyone's schedule. Next time we will not leave from Ft. Lauderdale. More than half the guests were seniors which meant that there weren't many things for children to do on board. The food was okay. I liked the food better on our first Royal Caribbean cruise. There weren't many dairy free dessert options. The staff, however, were pretty cool. I had a pretty nasty indecent with a sales associate in the Effy jewelry store on the ship and it wasn't addressed by management. Outside of that incident the staff on the Caribbean Princess were pretty good.The pizza spot, Slice, makes incredibly delicious pizza. The coffee shop/ice cream bar was good at delivering cones but it seemed like everyone assigned to the coffee bar was figuring it out. The ship seemed dated but clean. It was only my second cruise so perhaps all ships look dated. There was a sewage smell that we smelled often that was off putting nut I guess that is the price you pay on a ship. I probably won't cruise on Princess for a very long time because fo the racist incident I experienced and since there are other options but it was an experience. Read Less
Sail Date July 2019
I've been waiting 50 years to go on a cruise and I hate to say that I picked the wrong ship and the wrong cruise line. The size of our mini-suite was great and the beds were comfortable but the furniture was rather outdated and worn. ... Read More
I've been waiting 50 years to go on a cruise and I hate to say that I picked the wrong ship and the wrong cruise line. The size of our mini-suite was great and the beds were comfortable but the furniture was rather outdated and worn. The couch was a tired green with a few holes and the furniture on the balcony needed an upgrade. The food in the buffet was worse than Golden Corral and there was very little entertainment on the ship. The three sea days we were bored to tears and ended up watching movies in our room each night. I guess if you are 75 or older you might enjoy this cruise with nightly Bingo and knitting classes or playing cards on deck but my daughter and I were so disappointed because we had heard and seen videos from friends who have been on cruises and were told of all the deck parties and all the fun activities on the ships. We never saw any or maybe if we would have known that there was a LGBT convention we would have picked another cruise because there were tons of activities for them or if we had known that 90% of the passengers were over the age of 70, we would have picked another cruise. I wish I could say that the dining was at least good, but I can't. The table we had assigned to us for the whole cruise each night sat over one of the engines I guess, because the whole table and all of our chairs shook every night except one and that is because we were still docked in St. Thomas. There were several menu choices each night but the food was just ok. I had again heard stories about how wonderful the food is on a cruise and how you come back home with a few extra pounds and I can honestly say that I didn't. Our two wait staff that we had for the week were super nice though. I have to give them credit for that. Siti and Dadang were great. The service on deck and out by the pool area was not so great. If you wanted a drink while sun bathing you had to go and get it yourself because there was never anyone walking around asking if you wanted a drink. Also if you decided to grab a slice of pizza, which by the way was the best thing I ate all week and needless to say we ate sliced pizza every day, you could never find anyone to bring you a glass of water or iced tea. It would have been nice if they would have at least had some sort of beverage stations set up around the ship to get a drink without having to pay $10 for an alcoholic one. I believe half the trip I was dehydrated from lack of water. Oh and let me fore-warn you to NOT TAKE PART IN THE TEETH WHITENING in the LOTUS SPA. WHAT A RIP OFF. We got suckered into it because we were told upfront that the cost would be $129 each for teeth whitening that would last 2 to 3 years. Well, after the process was done, you then get told that for it to last 2 to 3 years you have to pay an additional $249. WOW. So the $129 that I just paid is only good for a few days! So I broke down and bought the additional packets that were $49 for 12 treatments, which I was told was only good for 1 week of whitening AND WHEN I GET MY CREDIT CARD PRINTOUT THE GUY TAKES IT UPON HIMSELF TO ADD A $39 TIP. WOW was all I could say. The only good part about the whole cruise was the ports we visited. That was what I was most looking forward to was seeing the beautiful blue waters and that did not disappoint. We enjoyed a nice bus tour of St. Thomas and we had a great time walking through all the shops and open markets of St. Maarten. I will say that come Saturday morning, the day we got back to Ft. Lauderdale, I was up at 5am and ready to get off the ship! At least if you carry your own luggage off, you can disembark at 7:30 instead of waiting until 8:30 or in some cases 9:30 depending on what floor you were on. If I ever decide to go on another cruise I will certainly do more homework of the ship and will probably chose Royal Caribbean for sure! Read Less
Sail Date April 2019
The positives. The dining room food was excellent as was the Marketplace buffet. The BBQ at the rear does need some reorganization as the lines for the wok cooking are long. The medallion worked well around the ship. The shows ... Read More
The positives. The dining room food was excellent as was the Marketplace buffet. The BBQ at the rear does need some reorganization as the lines for the wok cooking are long. The medallion worked well around the ship. The shows in the theater were excellent The negatives. The piazza is too small for any entertainment as are someof the bars around. The sky walker bar at the back of the ship was not used at all. Who wants to go for a disco at 11 pm? The entertainment was not well organised some activities overlappedwhen one finished another had already started.There was not a lotof the usual daily activities salsa,line dancing, Apart from the pool deckthe only activity was to sit around in a bar and drink. They should take some direction from The Royal activities. The coffee card is now only useful for 14 day cruises,Unless you want both of you drinking cappuccinos every dayfor 7 days its not worth it at $35.They do need a 7 day version. The ports were ok with Trinidad added but princess needs to revamp their itinerary as it is now very repetitive. The Crown grill was very poor, steaks were tough and together with the baked potato was cold.Sent it all backbut had to wait to get the replacement and by this time we weren'thungry. Sabotinis has a new menu but who wants to pay 29 for pasta? Plus most of the items on the menu my wife does not like. Should convert it to a french bistro or a Japanese restaurant. This ship is too small for 3000 pax and 14 days is too long. Movies under the stars in the afternoon in the heat a no goat least put on a movie either in the theatre or the vista lounge at the sametime. Back to the Royal. Read Less
Sail Date November 2018
The constant banging from maintenance which we have video, foul smell of sewage, problems with air conditioning being turned off and the front desk response to all the above was enough to never want to sail on the Caribbean princess again. ... Read More
The constant banging from maintenance which we have video, foul smell of sewage, problems with air conditioning being turned off and the front desk response to all the above was enough to never want to sail on the Caribbean princess again. We will do several more cruises, but not with them! Our close friend who is like family recommended princess so we took his advice but we were all disappointed with the results of this cruise. The one and only exceptionall experience was dinner service. The wait staff would go above and beyond to please everyone at the table! We never missed dinner due to the great experience with service and food every evening. Disembarkation went smoothly and the ease of finding our luggage off the ship did as well. The entertainment was average and ports were not as expected due to the change in itinerary which really made a difference in the cruise. As mentioned, not what we expected by far. Read Less
Sail Date September 2018
I recently arrived from a Princess Cruise Vacation. This was my first time sailing with Princess and I don't think I will ever go on another Princess ship again. Several things happened during my trip that compared to other cruises ... Read More
I recently arrived from a Princess Cruise Vacation. This was my first time sailing with Princess and I don't think I will ever go on another Princess ship again. Several things happened during my trip that compared to other cruises are unacceptable. First, I had stated it was my anniversary on the Princess website and upon arrival I see other cabin doors decorated (with Celebrate signs or Anniversary signs) but ours was not. Also, I had opted for champagne in our room. When we arrive, I see a note that states we have to call room service for the champagne (so it's not sitting out for too long). This was fine. I called for the champagne maybe over three times between that day and the next (not exaggerating) they never brought us our champagne. At the end, I told them I didn't even want it. I also complained about our room not being decorated and all they said is they could either decorate it now (a day after our anniversary) or bring chocolate covered strawberries. At that point I was somewhat over the whole thing so I told them to forget about it. But then other issues happened. Upon showering, the water in our cabin was cold. I then went to the front desk to have someone check it out and they never came that night (I ended up showering with cold water). It was not till the next day (midday) that someone came and fixed our shower. To our amazement there are two knobs in the shower and they were originally switched that is why the knob could not turn all the way to produce hot water. I was in shock. Another thing, the remote in our room would not work. Flipping the batteries was the only way to get the channel changed. I had to call about this too. At the end all these issues were addressed however these issues should not have even occurred. Complaining about all these issues cost me time from enjoying myself and frustration as many times it would take a day or so for the issues to be addressed. The customer service on this ship was by far the worst I have ever seen. Nothing other than chocolate covered strawberries were done to corroborate for all the mishaps we experienced. The crew did not seem to be hospitable perhaps in helping you find an area of the ship if you seemed lost or for instance, in the pool area, to get a waiter to come to get your drink order was nearly impossible. My partner and I joked about how the service off the ship was better than on the ship. I also saw that the ship was recently renovated, however, the pool/outside area lack in a renovation. The inside was relatively nice, the cabins are pretty spacious, but the outside needs work. See pictures below. Not the cleanest either. Another HUGE issue was the food. Which was one of the biggest let downs this cruise had to offer. The selection was poor and there was at least one thing in every sitting that was not to my liking. I am not a picky eater and have never had an issue with poor food on any previous cruise I've ever been on. So this was a big downfall about this ship. All in all, the cruise experience could've been so much better. The food, the customer service, and the outside area of the ship need major improvement. Entertainment was also average. I do not recommend this ship to anyone. Read Less
Sail Date June 2018
I will not Cruise princess again. Despite the merger of Princess and Carnival, Princess does not measure up. This trip, planned for 2 years as a family trip of 9 passengers did not go well at all. We used a Travel Agent, and she was ... Read More
I will not Cruise princess again. Despite the merger of Princess and Carnival, Princess does not measure up. This trip, planned for 2 years as a family trip of 9 passengers did not go well at all. We used a Travel Agent, and she was great she did her best to fix the issues however Princess Customer Service, and the manager of customer service were useless. The Princess refused to admit the error, and a letter to corporate did not make any difference. my letter wasn't even acknowledged. We sailed out of Ft Lauderdale, Embarkation was disorganized, and difficult. it took 2 hours just to get on the ship. The ship was clean and updated, however it was difficult to get to dining rooms. A very confusing layout. Our dining room was on deck 6 but we couldn't walk from forward to aft on deck 6, I sailed princess once before for my honeymoon and was given a cabin with twin beds. My husband and I pulled the mattresses off the beds and slept on the floor each night. My complaints then went on deaf ears. That was 20 Years ago. I assumed there was improvement but I was wrong. I requested a cabin for 3, with a full/Queen bed, and again we were given twin beds set up as bunk beds. Requests to correct it were met with different reasons the online planner was not showing the configuration I wanted. 3 months before we were to sail we were told the cabin we chose could not be converted for 3 people and a queen be. If we wanted a queen bed, we would need to move to a Mini Suite. We lost all the perks of the original package, and again my travel agent tried to fix this, but ended out giving us a cash credit to replace what we lost. The cabin had two TV's, however they were back to back, and you could only use one at a time unless you use head phones, and we didn't bring headphones with a 20 Ft wire. That said, it was an adequate room, and the deck was nice. This was only one of the problems we had. We purchased a drink package, but every day I had to go down to the customer service desk and get our drink charges fixed. I was charged for a reservation to the Serenity deck that O did not request and when the ticket was pulled, it was not my signature, or name, but my cabin. Very poor accounting methods. We paid for everything up front so I wouldn't have to check things every day. Don't bother with the internet package, it is awful, and doesn't work well at all. the App for on board messaging is useless, use the Cabin phones. Staff is about the only thing I would say was good, but again it depended on the place on the ship you were, Housekeeping was very good. Our Waiter and assistant waiter were great, the rest of the staff while helpful, where not very happy The food was adequate, but not what I would call top of the line. The Restaurants, and we tried all three, were OK. the best of the 3 was Sabatini's. The steak house was disappointing, the quality of the steak was supermarket discount. Only interesting thing in the Steak house was the different salts, which if you like salt, would have been great, but only if you like salt. We did a shore excursion at each port, all were interesting, and fun, but caution should be used when visiting outside the sponsored cruise tours. We were delay getting to our first location in Columbia, and so the rest of the tour was rushed. I would have like to spend more time at some of the sites, so rather than trying to get multiple sites in Next time I visit I will choose one site to see when port of call time is so short. We weren’t in port for a long time. Bottom line. Princess is not up to the task Read Less
Sail Date April 2018
We had a specific time frame that we wanted to travel to the Panama Canal and this cruise was the only one that fit. We had never travelled on Princess cruises but have tried several others and wanted to give it a try. We have never been ... Read More
We had a specific time frame that we wanted to travel to the Panama Canal and this cruise was the only one that fit. We had never travelled on Princess cruises but have tried several others and wanted to give it a try. We have never been on a cruise that was as rough as this one was even though the seas weren't excessively high. The ship vibrated SO bad ALL the TIME it was ridiculous. Anything metal in our rooms vibrated and rattled constantly. Many other passengers complained also so I know it wasn't just us. We were not able to go into Limon and were not refunded the port fees although they did refund the TAXES on those port fees! We were not impressed with the food either. While there were some good choices many times it was a repeat over and over or else it was a variety of very specific ethnic dishes I am not a big fan of spicy food and I doubt most of the largely senior diners were either. I actually just got a hot dog on two different nights rather than have the main buffet. The best thing was the oatmeal raisin cookies! We only went to the formal dining room one night as we weren't interested in going on the nights formal wear was required and didn't want the choices offered on the other nights. The onboard entertainment was lacking also and we had many at sea days and apart from the movies on deck we didn't have much that interested us! The stop at Cristobal was a joke! If you didn't purchase a Panama excursion you weren't allowed to leave the ship at Cristobal and we were basically sitting next to freighters all day waiting for those that did purchase excursions. Seriously this was the worst cruise we have ever been on and it was our 9th cruise! Read Less
Sail Date February 2018
We took this cruise for the itinerary and also because we had previously taken a Princess Cruise although not for more than 15 years. Initially it seemed as though we made a good choice but once the cruise embarked certain things became ... Read More
We took this cruise for the itinerary and also because we had previously taken a Princess Cruise although not for more than 15 years. Initially it seemed as though we made a good choice but once the cruise embarked certain things became apparent. For instance the quality of the food was poor at best. The menu selections, particularly at dinner, were few and the choices weak. Furthermore, the food was very poor and essentially tasteless. One thing we learned was that the menu suggested one thing and the food didn't fit the description. (even the ice cream tasted poorly). Although the wait staff were warm, they seemed to hurry us off dinner (we had early seating) and on occasions would remove my food even while I had a piece of meat on my fork! And we had specifically requested a particular table which the cruise line maitre de claimed was an error on the part of our travel agent (we booked directly through Princess). Ultimately we were placed away from the windows and directly in the flow of traffic coming to and from the dining room. Not particularly private nor intimate. When we disembarked the ship for our shore excursions (private in most instances) it took us more than an hour to get off the ship --particularly in tender ports (2), including Edinburgh. At the first port (Guernesy) the captain had failed to position the ship in an accessible location and as a result tenders could not reboard and we and hundreds of others were left onshore in the sun with no information from the company to explain the delay. The captain later (falsely) claimed that those on shore were notified within an hour of the problem but it was more like 2 1/2 hours before we heard anything although after more than an hour they did offer us water. At the same time and port we watched as another ship boarded its guests one right after the other as we waited in line. Finally, and without bothering to notify the crowd on shore, the captain repositioned the ship so that access could be had by tenders. But not until at least one tender with more than 100 people aboard could not gain access to the ship and numerous people reported to us that their children on the tenders were turning green as the ship was plainly out of position to quickly accomodate those returning from shore. Contrast this with the experience of another cruise liner parked some distance from our ship where people easily got onto their liner. At the cafeteria there was almost never (literally) an open table and we had to wait until someone finished before we could even find a seat. Again, the food selection was entirely weak and of poor quality. In terms of 'enrichment' activities, the speaker provided no substantive historical information which was combined with inaccurate and useless maps which failed to provide street names and in one instance claimed to have 8 listed locations where it listed only 7 (but two #3's). Overall, a warning. We've done cruises before and this was by far the worst we've ever encountered. We won't make this mistake again. Finally, in considering the cost of their shore excursions, we were able to book privately prior to the cruise essentially the identical excursions. In one instance we paid $350 for a tour the cruise was charging its guest more than $1200 (no exaggeration). So beware of substantial overcharging if you book a tour through this cruiseline. Princess claimed to have "improved" the Caribbean Princess in a number of ways including upgrading the beds. We had two beds in a suite--one for us which was comfortable--and one for our granddaughter which was so uncomfortable it was almost better to sleep on the floor. Read Less
Sail Date June 2017
We were very unhappy with the food. Besides having numerous entrees that we disliked, I was not able to eat my usual healthy choices. I generally eat eggs, yogurt, and berries for breakfast. The scrambled eggs tasted like salty powder. The ... Read More
We were very unhappy with the food. Besides having numerous entrees that we disliked, I was not able to eat my usual healthy choices. I generally eat eggs, yogurt, and berries for breakfast. The scrambled eggs tasted like salty powder. The yogurt had sugar added so I couldn't eat it. I don't eat fruit because of the sugar content and berries were only offered one morning. There were no healthy salad dressings. The one soup that wasn't too salty, French onion, was only offered once. The gluten free muffins had sugar. We had two young adult daughters with us and there were no ship board activities for them, besides the night club and movies under the stars. The exercise room had only two benches. I did really enjoy the zumba classes. Our table mates were not able to sleep at night due to the urine smells. We found the ship entertainment either boring or tolerable. We did hear that the male singer/dancers were good, but we were afraid of wasting our time on marginal entertainment so we missed seeing them. We are canceling the Princess cruise we had booked for next spring. We won't be sailing with Princess again. Read Less
Sail Date May 2017
Recently returned from back to back cruises on Princess in Europe and the UK. Our experience on the Crown Princess was fine but the same cannot be said for the Caribbean Princess. Although it has recently been renovated after dry dock and ... Read More
Recently returned from back to back cruises on Princess in Europe and the UK. Our experience on the Crown Princess was fine but the same cannot be said for the Caribbean Princess. Although it has recently been renovated after dry dock and looks nice, the changes are all cosmetic. Princess is quite obviously attempting to force passengers out of the dinner buffet and into paid dining facilities as the entire aft area of the buffet is now fee based, and the food items remaining in the one side open buffet are very limited. We also found the food in the main dining rooms to be sub-standard, although the service was excellent as usual. We normally only eat in the buffet for lunch, we still found this obvious attempt by Princess to limit passenger non-fee options at dinner to be a bit too much. As we told Princess, if you need to raise fares to remain competitive do so but please do not reduce the quality of the cruise experience or they will lose long time cruisers to other cruise lines. Read Less
Sail Date May 2017
We booked this 2-week Southern Caribbean cruise to celebrate my husband's milestone birthday with his family and some friends. There were 9 of us total, and all of our cabins were in the same general area which made it easy to visit ... Read More
We booked this 2-week Southern Caribbean cruise to celebrate my husband's milestone birthday with his family and some friends. There were 9 of us total, and all of our cabins were in the same general area which made it easy to visit and exchange things as needed. One nice surprise was the Princess@Sea app. We were able to message each other about where we were meeting without using any data or minutes. The only problem is that there is no alert when a message comes in so you must constantly check. It worked on my Kindle as well as our phones. At the embarkation port, we were dropped off early by friends we had visited. Part of our group was there waiting and we were among the first to board. Because we are Platinum status, those with us could board early as well. Unfortunately the rest were on their own. Embarkation was as fast as ever, with only short lines that moved relatively quickly. We were on board with our cards in hand by shortly after noon and were able to get some lunch in the Horizon court. Everyone in our party had balcony staterooms in the mid-aft area of the ship. The rooms were comfortable although not roomy. They were clean and in working order, with side tables for lamps and some storage, a desk with drawers, a mirror and light. The outlets are by the desk, and because we had brought a multi-outlet strip, we were able to charge all of our electronics as needed. There is a hairdryer in the room, but I am certain it is the original one from, oh, 1960? Those always pull my hair, but since I do not want to bring my own, we make do. The mattress and pillows were comfortable, and the comforter was reasonably warm. If we were not in the Caribbean in February, I think we might have been cold, but it was sufficient for this trip. Towels vary with some seeming nearly new, and others being rather thin. The individual shampoos and bath products have been replaced with shower-mounted shampoo-conditioner combo and liquid soap. There is a tiny bar of soap for the sink which can be used in the shower. Dining was generally a disappointment. The buffet and regular dining room food was at best mediocre. Selections were uninspired and seemingly designed for the least amount of spice and interest possible. Menus repeat every week, so if the cruise lasts more than a week, as ours did, you get to choose from the same menu again. Unfortunately, I and one of our friends got food poisoning at dinner one night, and after that I was too ill to eat much for the rest of the cruise. The others in our group continued to report that the food had not improved. My favorite dining venue was the International Cafe, but even there, a muffin I had been craving was dry and not worth the calories. One other review stated that all the egg dishes in the buffet were pre-made. I did not find that to be true. If you were patient enough to wait for someone to show up, you could order eggs as you wanted. Otherwise, the scrambled eggs tasted like powdered eggs and the fried ones were hard. It is rare to lose weight on a cruise, but I lost 3 pounds on this 2-week one. We did not frequent any of the bars so I cannot report on bar service. Service in the dining room was variable. Most of the time the waiters were friendly and prompt, but one evening we waited 45 minutes to have our orders taken. In the buffet, less service was needed so delays were not an issue. If I wanted tea, for instance, I could get it myself. Our cabin steward was excellent. He filled every request promptly and remembered from day to day what we preferred. Entertainment by the Princess singers and dancers was among the best we have seen at sea. They performed 5 different 45-minute shows and repeated only 1 in our 14 days on board. The energy and talent they display are amazing, and we thoroughly enjoyed each one. Unfortunately, you have to get to the theater early to get a seat at the 8 or 8:30 show because everyone else seems to want to go then. If you can wait for the late show, you do not have to arrive as early. We enjoyed the other entertainers, including a comedian, magician and others. Only 1 performance was a dud, and we walked out after 10 minutes. We found that there was little ballroom dancing on this cruise. There were some duos playing but the schedule has them moving from venue to venue rather than playing a set, taking a break, and playing another. There was a Concerts-at-Sea event the first week of the cruise that took over Club Fusion, where there is normally good dance music. Other than evening entertainment, there was little to do unless you wanted to shop, play bingo (for a fee), or watch the world go by. Princess seems to have deteriorated into just another greedy cruise line whose only interest is relieving you of your money. There were sales advertised constantly for jewelry, spa services, t-shirts and souvenirs, and anything else they could think of. I find this so unpleasant and off-putting that we canceled the 2 Princess cruises we had booked for this spring. There was so little to do onboard that did not involve money changing hands that we were bored. The ports were pleasant, and tourists are kept away from the locals in the immediate area of the port. In fact, getting off the ship in most ports resembled going to an outdoor mall. Right outside the docks you are funneled into an area of shops offering all the same goods as the ship with occasional locally-made items. If you are a devoted shopper, this might be paradise. I am not, and it was not. We did excursions with Princess and with independent purveyors and found both to be fine. The catamaran and snorkel tour in Aruba with Princess was a lot of fun (do not forget sunscreen!), and an independent submarine tour in Cozumel was perfect for our family member who cannot do water activities. The ships photographers go on some of their excursions now, so you can buy photos of your adventure rather than depending on taking your own. All in all, we found this cruise to be very disappointing. I have avoided other cruise lines as a result of their greedy nickle-and-dime approach and now I will add Princess to the list. I do appreciate their generous veterans and shareholder benefits, but not enough to sail with Princess again. There is too little to do onboard and the quality is not the same. This is not the same cruise line as we have sailed with many times in the past, I am sorry to report. Read Less
Sail Date January 2017
Plane from the states was canceled, Princess who booked our flight and sold us the insurance was no help in getting a new flight. Since the flight was through Princess when we called the airline for help they referred us to Princess. ... Read More
Plane from the states was canceled, Princess who booked our flight and sold us the insurance was no help in getting a new flight. Since the flight was through Princess when we called the airline for help they referred us to Princess. Princes said you are on your own it's not our plane? We would have been better off to have made our own travel plans as having booked through Princess just hindered the process of getting a new flight. Our family ended up on a different plane and they had to join the ship at the next port. All the time we were separated no one at Princess could provide any details of where the other person was nor would they provide any assistance in getting to the ship. The standard response was you are on your own but you can file a claim after the trip. Despite the lack of help from Princess a cruise around Great Britain is well worth the time and it was a great destination. At the fixed dining the food was great, not so much at the anytime dining. Our room steward was fantastic and the shows were well done. Since the last three trips with princess had had various issues I have decided to look elsewhere for the next cruise. When things go to plan Princess seems to have things figured out but when anything out of the ordinary happens every on the Princess staff seems clueless. Read Less
Sail Date June 2016
Disappointed with the daily activities that this ship has for the weather for the cruise to the British Isles. When you are dealing with an average of 50 degree weather, who is going to sit outside to watch a movie??? No one was in the ... Read More
Disappointed with the daily activities that this ship has for the weather for the cruise to the British Isles. When you are dealing with an average of 50 degree weather, who is going to sit outside to watch a movie??? No one was in the hot tubs or in the pool as all Princess's ships have no enclosed areas. I have traveled on 5 other ships, and everyone had a enclosed pool area where you could sit and enjoy the sun even when the temperature was 50 degrees. On this ship, you froze as you walked to the buffet area on the 15th floor as you had to walk outside to get there. Also, the fast food restaurants, were all outside in the cold so by the time you received your piece of pizza, it was already cold. There was an incident during a shore excursion where at least 250 of the passengers were left standing in the cold and rain for 2 hours waiting for the tenders to get back on the ship. There was no communication as to what was going on, how long it was going to be and no effort was made by Princess to make their passengers comfortable while we waited in the cold and rain. Read Less
Sail Date May 2016
This review is one of my most difficult. Up front I must say that the cruise wasn’t in any way, shape, or form, bad. But neither was it particularly good. It was, I suppose, boringly average. This was our 19th cruise, but our first with ... Read More
This review is one of my most difficult. Up front I must say that the cruise wasn’t in any way, shape, or form, bad. But neither was it particularly good. It was, I suppose, boringly average. This was our 19th cruise, but our first with Princess Cruise Lines. It will, most assuredly be our last with Princess. The ship that is the subject of this review is the Caribbean Princess, sailing the week of January 3, 2016 out of the Port of Houston. Ports of call were Cozumel, Roatan, and Belize. These are all ports that we have visited many times in the past and I will not cover them in any great detail. The Port of Houston Cruise Terminal is modern, efficient, and unfortunately, doomed to failure. Its location necessitates a three hour trip up one of the busiest and most finicky ship channels in the world. It is subject to whims of nature such as fog, shifting currents, heavy traffic, and high winds. These factors combine to make its inability to compete with the Port of Galveston glaringly obvious to anyone that cruises from Texas. Fuel and Pilot costs alone assure its fate. That being said embarkation from this terminal was quick and trouble free. The Caribbean Princess is soldiering into its 12th year and it does show its age. The ship, however, does appear well maintained and the Captain makes a point of keeping his crew busy with routine maintenance and repairs. The ship simply needs a bit of sprucing up. Carpets are stained and colors are tired. The ship rides reasonably well, but does have a constant shudder that is most apparent in the aft areas of the vessel. The one shining spot about this ship is its crew. It has been many years since we have encountered a crew that was as friendly, or as pleasant as that of the Caribbean Princess. Their greetings did not seem contrived and they always seemed willing to be of assistance with a smile. This really is a big plus for this ship. I want to also note that the mandatory emergency drill prior to departure is one of the most thorough and well-presented that I have ever seen. Shopping on board is limited with very small shops located in and around a three deck atrium at the ship’s center. Princess Cruise Lines does appear to market toward an older cruise passenger, and that fact is obvious on board the Caribbean Princess. The crowd is more sedate and relaxed than many other lines. Accordingly one will not find many of the more youth oriented activities that are daily fare on other mainstream lines. This can be good or bad depending upon your preferences. Time tends to pass at a more leisurely rate on Princess. Slow-paced is the norm. The passengers aboard this vessel seemed to be most at ease while sitting in a lounge consuming mass quantities of alcohol. Be aware, however, that the drinks I purchased seemed to be very, very weak, almost to the point of having been watered down. Not an accusation, simply a personal observation. The entertainment on the Caribbean Princess is in keeping with the rest of the ship. Adequate, not outstanding. The Princess Theater is much too small for the number of passengers on board. At every showing the crowds overflow and stand along walls and sit on stairways. A potentially dangerous situation. Now to a very sore point of my review. Dining. First, the quality of food on board the Caribbean Princess is very good. Accessing this food, however, is problematic. This ship has what is undoubtedly the singularly worst designed buffet that has ever put to sea. People must guess which of two sides to enter, because one will be gated shut. Once you have deciphered this you will enter a line that will herd you into another gate into the buffet. You must then stay in line for fear of losing your place and having to start over. You then feel compelled to take items from the buffet because you have no way of knowing what items are coming up, and again, failure to pick up something will necessitate starting over in the “cattle- chute’ again. You also better grab some desert at that time, or else go through the process again. It is always crowded, and lines are the norm. Then you begin the fight to find a seat in a seating area that is too small for the ship. Upon being seated a crew member will take your drink order. Depending on what beverage you order you may then have to wait several minutes before the requested drink arrives and then you can start eating. This is the single biggest problem with this ship. If Princess really wants to observe how a cruise buffet should be handled they need only visit a Royal Caribbean ship for a lesson. The Dining Rooms are fine, and again, the food is good. They are a viable option, but be aware that on Port days the Dining Rooms are closed for lunch. The 24 hr International Cafe has small sandwiches and pastries and is another option. On the pool deck hamburgers, grilled chicken sandwiches and hot dogs are available and they are good. Do not waste your time on the Pizza unless you are partial to soggy cardboard. Our cabin was on Deck 10 and was a standard balcony room. It was well appointed and our Cabin Steward did a first rate job of keeping the room up. The cabin was quiet and sleep was not a problem. We did have a young man on the deck below who brought an electric guitar and amplifier which he played constantly on his balcony. He was courteous enough not to play at night and at a somewhat reduced volume. Perhaps among the myriad of things cruise lines don’t allow on board, electrically amplified musical instruments should be added. Our arrival at the Port of Houston was delayed by high winds. Our ship aborted its initial 5:30 am attempt at entering the channel and turned back to sea. Even having ordered two tug boats to assist, the winds gusting to nearly 40mph were deemed too high to dock. We made a second successful attempt at 9 am and finally docked at 12:30 pm. We got off the ship a bit after 3pm. While the cruise line can’t be held responsible for adverse weather I can’t help but wonder whether a newer ship equipped with azipods may be more suitable for the Port of Houston. The Caribbean Princess being an older prop shaft ship requires tugs in tricky berthing situations. In conclusion, our trip wasn’t bad, it just wasn’t as good as it could have been. Perhaps it’s just that we are not a good fit for Princess and their particular clientele. And that is just fine. To each his own. But we will avoid Princess in the future. Best advice. Do due diligence in your research when planning your cruise. Read reviews, watch You Tube videos, look at all your options. Each line is unique and each brings a little something different to the table. Find the one that most closely suits your personality, requirements, and expectations. Read Less
Sail Date January 2016
This cruise was our 11 cruise we have sailed on Disney, Royal Car., NCL, Costa and Princess. This was our second new years cruise with Princess, our was out of Miami and was awesome that is why we selected this Princess cruise this time ... Read More
This cruise was our 11 cruise we have sailed on Disney, Royal Car., NCL, Costa and Princess. This was our second new years cruise with Princess, our was out of Miami and was awesome that is why we selected this Princess cruise this time around. The Ship was very outdated, our balconies were fine, but the rest of the ship was in poor condition. The layout was very similar to our previous Princess cruise, but the entertainment was terrible, the Explorers lounge had a band playing but the quality was poor like they just through together some crew members and had them perform, the bar wasn't open so the waiter had to go get drinks from another area of the ship taking up to 30 minutes to get our drinks, there was absolutely no entertainment either by a band, DJ, or the cruise director by the pool during the day (NCL always had something happening during the day at the pool areas). the show in the Princess theatre was ok by the dancers and singers, but the comedy show was terrible, and there wasn't any other shows in the other lounges. If you were 80 years old and liked to go to bed at 9:30 you would have loved this cruise, but we had 15 people ages 18-52 and all were bored after dinner. Service was generally very good, everyone was friendly and helpful. We missed our first port Costa Maya due to delay leaving Houston not the cruise lines fault. We hit our next port on time and needed to get tenders off our ship. The cruise line was unprepared for this, since we were to begin the tender process by 8am and it did not start until 9:30, so most of us could not exit until noon, which put us 2-3 hours behind for our excursion. Then we needed to get back on the ship by 5 pm and the line to get a tender back took 1 hour and 30 minutes, so in essence we only stayed on shore for 3-4 hours. Then we arrived at our next port and all went better. Our final port was Cozumel, a make-up for the missed port of Costa Maya and all went smooth. For new years eve on our last Princess cruise they had an awesome party on deck with the countdown, but this was not the case on this cruise, they moved it all inside fearing weather which never became an issue this night and it was poorly run. We had 4 sea days and the cruise director did little to keep us entertained, thank God we had a large group since we were able to have fun ourselves. The casino was very small and had limited table games and half of them were closed at peak times making it hard to play at these tables, they seemed to be short handed with dealers. Exiting the ship was very smooth as we walked off with our own luggage. In summary, it was a very disappointing experience on this ship and would make us think twice about choosing Princess again. For the money we spent we could have taken the Oasis out of Miami and had plenty to do at all hours. Read Less
Sail Date December 2015
This cruise was a disaster of epic proportions from the Princess service the only thing that went smoothly was the disembarkation. When we arrived at exactly 12:30 (embarkation time was noon) and reached our cabin the sheets were ... Read More
This cruise was a disaster of epic proportions from the Princess service the only thing that went smoothly was the disembarkation. When we arrived at exactly 12:30 (embarkation time was noon) and reached our cabin the sheets were dirty and we had to request robes. (We'd previously traveled on Oceania and Celebrity--so this came as a surprise to us.) Next we needed additional keys to our room since our kids were traveling with us. We had to wait in an hour long line at Guest Services. From then on the cruise service continued to go down hill. No one from dining was available to help us throughout the day and the cruise left four hours late. Due to our anytime dining we had to wait 45 minutes to eat dinner. Our room service breakfast delivery was late, the ATM was out of cash, when we finally made it to our first port of call we didn't get to the right dock and the disembarkation process via a tender was a "cluster." I never received my bonus internet minutes for purchasing ahead of time--which would have been really useful, because they added the port of Cozumel to make up for missing our first port of Costa Maya. Because I was unable to find an excursion we ended up on a crowded touristy beach "owned" by one of the chain restaurants. The worst part of all the service errors was all I really wanted from anyone to whom I complained to was an apology. I kept being told, "Fill out a comment card and someone will get back to you." Despite filling out the post-cruise survey I still haven't been contacted by anyone from Princess. We'd already booked our summer cruise with Princess and we've upgraded to a bigger cabin with concierge type service in the hopes of avoiding these mistakes. Read Less
Sail Date December 2015
Cruise started late because Nora virus from previous week. They "deep-cleaned" ship. Good thing, no complaints here. But since we left late, we arrived late in 1st port of Cozumel, then we left even later than planned to wait ... Read More
Cruise started late because Nora virus from previous week. They "deep-cleaned" ship. Good thing, no complaints here. But since we left late, we arrived late in 1st port of Cozumel, then we left even later than planned to wait for late shore excursions that didn't finish on time. So this caused us to arrive at 2nd port, Mahogany Bay, Roatan, Honduras in time for heavy winds that the Cpt. was not comfortable with trying to back the ship into the dock area. By the time he decided to go and anchor off at the other pier, Coxen Hole, and get all the tender boats ready to take all ashore, it was 11am. Needless to say a lot of the excursions was canceled or cut short. Funny thing is the Carnival ship got to Mahogany Bay at 4:30am and got into the docking area with no problem. Those folks got to enjoy the private beach all to themselves. There was no beach at the town area of Coxen Hole. We still wanted to see the beach, so we paid a local tour/shuttle vendor to drive us to the other side of the island to west beach area. Belize City was our last target port, which should only take about 6 hours to reach at 20 knots. I say target, our Captain says winds too high too navigate through the narrow 15 mile strait. So we spent the day sailing northbound, back toward Houston. Then on last day of sailing, we were told that the ship would be coming in early and the casinos, half the bars, all the shops would close down at 6 pm Saturday. So we wouldn't have much to do all night, till disembarkation time at 7:30am the next morning. The ship came in to dock at around 9pm and we spent our last night cruising tied up to the dock Port of Houston, among the stink of the refineries of Pasadena, TX. Oh, I almost forgot to mention the stink. Septic smell was in a lot of places around the ship. The Explorer's lounge was the worst. It almost made you puke walking thru to look at the photos or the art work. Staff says they were doing maintenance, no other explanation given. The positives: 1. Our room steward was great. Room was kept spotless, fresh towels, etc. 2. Movies shown was current and entertaining. 3. Food was ok, there was some good and not so good. The Flank steak was great, Prime Rib was awesome, lobster was ok (one plate cooked perfect, other rubbery overcooked), New York Strip was tough as leather, shrimp/prawns were excellent. Desserts was lackluster, nothing extraordinary. 4. Staff mot too pushy on selling the extra stuff (bottle water, wine/alcohol), art auction, jewelry, etc. 5. Being a large ship, it had plenty of areas to be private. The extra paid dining rooms (steak grill and Italian restaurant) was great place to play boar games with our family during the day, they were empty, quiet, and large tables. 6. Lots of pools and hot tubs. 7. Someone posted that the staff wasn't friendly, I think they were ok under the circumstances, 20% had gotten the Nora virus and had to stay in Houston to get better. Even the entertainers were seen to help at the photos area helping customers. 8. The poolside pizza, burger grill, and soft serve & milkshake was great. The negatives: 1. Already said most of it above. 2. I'm used to seeing ice sculptures everywhere on the ships public areas on other cruise lines I've been on. Didn't see any until last day during the poolside ice carving demo. 3. No midnight Chocolate Extravaganza on this cruise, all the other cruises I've been on before had some kind of special event like this. 4. Anytime dining meant waiting for a table to open at the dining room, unless you get in line at 5pm. The wait one night was 1 hour and 15 minutes. We brought a deck of cards every night to wait for dinner. 5. Dressing for "a nice restaurant" was never enforced at the dining rooms, people wore shorts and t-shirts, just like the buffet line dining. So much for looking nice, people have no respect to guidelines. 6. No bridge or ship tours, cancelled, even though it was touted and advertised. 7. Entertainment was average, guest Magician was good, ship's singers was below avg to bad (one night was nothing but Milly Vanilly style lip sinc that was badly done). Christmas night special was ad-lib by Bob, the cruise director, and sidekick, the whole show was not that special. It's bad when my family's best time was to watch the "egg drop" contest at the main Atrium on the last day at sea. 8. No bathrobes, had reserved prior to cruise, and even asked steward, he said they were short of them since the last week's sick cruise, they left most in Houston to be laundered. Read Less
Sail Date December 2015
I can't agree more with the review by MyCatMischief in 12/15. I too had issues with pre-cruise ordering, Guest Services, Shore Excursions and Room Services Personnel. Yet, just as MyCatMischief stated, no one seemed to care; each ... Read More
I can't agree more with the review by MyCatMischief in 12/15. I too had issues with pre-cruise ordering, Guest Services, Shore Excursions and Room Services Personnel. Yet, just as MyCatMischief stated, no one seemed to care; each department simply said, "Sorry." Pre-ordering: Things ordered either were not delivered or were not in stock; Guest Services: After requesting robes a second time, they were never delivered to 2 of our 3 cabins; Shore Excursions personnel: The Shore Excursions manager was very rude after our excursion was canceled due to being 3 hours late to port, then I was told by another Shore Excursions person to check with someone on shore, only to be told on shore that all Shore Excursions personnel were already back on board; Room Service: Canceled morning Room Service so as not to wake up my son, yet it was delivered anyway. When I later questioned it, I was told someone from our cabin called and "re-requested" it. Once I proved that was a lie, I finally got an apology. As I got tired of simply hearing, "Sorry," I took it to the Guest Relations manager, who offered to send the same chips and guacamole to the cabin, which were served in the buffet that day. Since I was very displeased, and was requesting a partial refund at that point, I took it further and wrote to Princess Cruises "Customer Relations," who said nothing would be done, other than my letter being forwarded to the appropriate departments, in order to improve their service. As we further discussed the issues, I was offered a "$50 Welcome Back." When I again stated I was requesting a partial refund, I was told I could write to the Cruise Line's President, which I did. Ironically, in response to that letter I was contacted by the same person from "Customer Relations," who again said nothing else would be done. Princess Cruises is the LAST cruise line I would choose! It seems they absolutely don't care about their service and simply feel, "We got our money!" Read Less
Sail Date December 2015
I enjoy cruising as a multi-generational vacation where the kids have activities so the adults can relax. Princess has made this impossible. For the program for age 3-7, they have a 10:1 child to caregiver ratio, which for this cruise ... Read More
I enjoy cruising as a multi-generational vacation where the kids have activities so the adults can relax. Princess has made this impossible. For the program for age 3-7, they have a 10:1 child to caregiver ratio, which for this cruise meant that at most points only one caregiver was present! Furthermore, the lack of staff meant that the caregivers provided no help with potty breaks, which is not realistic for 3 and 4-year olds. My friends and I were instead told that we would have to cancel our shore excursions so that an adult could be present on the ship at all times. For the older generation, getting around on the ship was challenging -- the main dining room aft was accessible from only two elevators, which needless to say were always jammed, and would frequently skip over floors. The food was mediocre -- so much so that we ended up sending around a third of the entrees back and ordering something else instead. Fortunately, our server at dinner was excellent, and was always willing to help us find an alternative. But service at breakfast was terrible, with long delays, lack of coordination (e.g. bringing the bagels without the cream cheese), and food served cold and unappetizing. The buffet was also a nightmare, with no way to find seating for our large party. We also chose Princess over other cruiselines because they have restricted smoking on the balconies, only to find that the crew recreation area was just below our cabins, so our balcony, cabin and the hallway frequently smelled of smoke. Norway was beautiful, but the overall experience was far from the relaxing and stress-free vacation we paid for. Read Less
Sail Date June 2015
Caribbean Princess Ratings
Category Editor Member
Cabins 3.5 4.2
Dining 4.0 3.9
Entertainment 4.0 3.7
Public Rooms 4.5 4.2
Fitness Recreation 4.0 3.8
Family 3.5 3.8
Shore Excursion 4.0 3.7
Enrichment 3.5 3.3
Service 4.0 4.2
Value For Money 4.0 3.9
Rates 3.0 4.2

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