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78 Princess Caribbean Princess Family Cruise Reviews

We loved this itinerary and we were excited to sail on Princess because it has a nice reputation. We loved the Medallion class and the technology and convenience that the ocean medallion offers passengers. The idea is that it will ... Read More
We loved this itinerary and we were excited to sail on Princess because it has a nice reputation. We loved the Medallion class and the technology and convenience that the ocean medallion offers passengers. The idea is that it will personalize the service for passengers in the future. However, I think that Princess still has a very long ways to go before they do that. In fact, I feel that the personalization of the service has diminished since we last sailed on Princess 10 years ago. We liked the excursions offered by Princess and we loved how streamlined the excursions were with the cruise. The biggest disappointment for me was the food - as well as the state of the staterooms (old carpet, old furnishings). The food in the main dining room was very poor. The grill and pizza was even worse, with non-fresh vegetables, non fresh bread, etc. One night, I orderdered the featured mussels with toast. The mussels tasted very fish, the broth had hardly any flavor, and the toast was literally amazingly stale. Like it had to have been just out for days. I liked the food better on NCL and Carnival - and that's disappointing considering the premium price. I was also not impressed with the entertainment. It's hard to get great entertainment each night on a 10-day cruise - I get it. But the 'singer comedy act' that they had was just so amateur. Read Less
Sail Date January 2020
Chose this because we were traveling with friends who didn't want to fly far. LOVE the new Medallion. It makes everything so easy-opens your stateroom door, makes purchases easy, easy off and on the ship. Makes embarkation and ... Read More
Chose this because we were traveling with friends who didn't want to fly far. LOVE the new Medallion. It makes everything so easy-opens your stateroom door, makes purchases easy, easy off and on the ship. Makes embarkation and debarkation so much faster.The updating on the CP was well do-everything seems fresh. Our cabin was larger than we expected with lots of storage but small shower. The food was a little above average although not fantastic. The Buffett breakfasts and lunches were very good-huge assortment and kept hot and cold as needed. The Crown Grill is awesome-looks just like a New York steakhouse and the food is amazing. Well worth the $29 upcharge. Sabatini's italian is also very good. The entertainment on this ship was better than almost any we have ever seen on the 15 cruises we have taken. The production show sets were absolutely incredible and the singers and dancers were great. We also had a singer, a piano player and a comic, all of whom were wonderful. Now for the not so good. Most of the ports are boring! We enjoyed Quebec very much but Saguenay was much ado about nothing, Chalottetown just OK. Loved Peggy's Cove but you're only there for an hour. Sydney is a total waste of time. Enjoyed Halifax. Our best excursion was going out on a lobster boat in Bar Harbor. We have been to Boston many times so we didn't do much there but some might enjoy it. Overall, we found this cruise little dull. Read Less
Sail Date September 2019
This was our 35th cruise and our first one on Princess in about ten years. We left from NY and stayed at the Brooklyn Bridge Marriott the night before embarkation. The hotel was great and everyone was friendly and helpful. My brother and ... Read More
This was our 35th cruise and our first one on Princess in about ten years. We left from NY and stayed at the Brooklyn Bridge Marriott the night before embarkation. The hotel was great and everyone was friendly and helpful. My brother and his wife traveled with us on this Canada cruise. We arranged though the hotel to get a van to take us to the port about noon and boarded with a short wait. The ship looked fine and we had no issues with our balcony room. I don’t think we are as picky as some. However, the bathrooms was the smallest we have had in many years. Our room steward was quick to introduce himself and did a great job for us the entire 10 nights. We used room service a couple of times and it arrived earlier than our earliest requested time by ten minutes. We like that Celebrity calls when it is on the way. The breakfast menu was more of a continental breakfast, but the coffee was good & hot. We found the Buffett, Grill and the MDR food disappointing. I disagree with the review that said the food was like a Cracker Barrel, more like A Golden Coral buffet If your not familiar with Golden Coral they serve a lot of Buffett food but not of high quality. The speciality restaurants were pretty good especially the steakhouse. We ate at the steakhouse the first night (coupon book buy one get one free) and it was a disaster(service) but the second time was fine. The Italian restaurant was just OK. We had the drink package and were very disappointed in the wines by the glass available. The ones available were generally good like Decoy Chardonnay and Merlot. Mixed drinks were generally fine and well prepared. The bottled water for the drink package was small Kirkland bottles, yes Cosco water. No soft drinks in a can but fountain drinks only for the drink package. If your not not on the drink package you could get canned soft drinks and nicer bottled water. Pretty cheap on Princess! Entertainment was good but as other reviews noted you had to be in the theater at least 45 minutes prior to the show to get any seat. We do think Princess does better overall entertainment at lounges, main theater, etc. than most cruise lines we have been on lately. Overall service in dinning room and lounges was very good. We rarely had to wait for anytime dinning going about 6:30 or a little latter. Overall we had a good time but would probably not choose Princess for our next cruise due to food quality issue and not the being able to get a seat for the shows in the theater. Read Less
Sail Date September 2019
Caribbean Princess is a lovely and clean ship. Embarkation went quickly and smoothly with the new medallions. We enjoyed the shore excursions, a private beach in Roatan and Mayan Ruins in Belize City. The staff was pleasant. Our room ... Read More
Caribbean Princess is a lovely and clean ship. Embarkation went quickly and smoothly with the new medallions. We enjoyed the shore excursions, a private beach in Roatan and Mayan Ruins in Belize City. The staff was pleasant. Our room steward and waiters in the dining room were very friendly and did a nice job. Our 2 children loved the kids club and the nightly shows in the princess theatre. However they were disappointed they could not swim because the pools were overrun with people, mostly adults drinking (even in the "family" pool). People would "claim" all the pool lounge chairs by 9:00AM by putting towels on them leaving them for hours at a time preventing others from using them. I never once saw staff removing towels from these chairs even though the policy said they would after 20 minutes of non-use. Our biggest problem was the noise in our cabin at night. Our cabin was located directly above a night club where a band played until midnight. It was so loud, we could have been inside the club! I take responsibility for not studying the ship plans better before selecting this cabin. However choices are limited for a cabin that sleeps 4. So if you are booking and have children that need sleep use caution! The biggest problem was the people in the cabin next to us. Every night they had parties n their room until 3:00AM. I have cruised before and never heard neighbors so I know rooms are sound proofed. These people were so loud, screaming, slamming doors, blasting music and even trying to open the locked adjoining door into our room. We complained to guest services on the second night when we realized it wasn't a one time thing. Their response was an apology and a security guard that came by 30 minutes later (of course, after the party had ended so they didn't believe us), and a bouquet of flowers that aggravated my allergies for the rest of the week! Read Less
Sail Date July 2019
Princess has been a step above Carnival, but over the last few years, the gap is shrinking. All announcements and especially the music were of such volume that it was physically demanding to tollerate. When asked to lower the volume, ... Read More
Princess has been a step above Carnival, but over the last few years, the gap is shrinking. All announcements and especially the music were of such volume that it was physically demanding to tollerate. When asked to lower the volume, ship’s staff responded that it was necessary to be loud to create a party atmosphere. Food was below par, and service was simply average. I was served Cream Bule! That had obviously been sittyng long enough for the carmelization to melt and the pudding to decompose at the bottom. Ships dancers and singers were the absolute best! Every show was like a broadway performance. Bravos to them. Ship condition was really bad. Paint peeling off the ship, hand railings varnish was crinkling. Several sharp ends exposed. Electrical closets left open in passage ways. No water to rooms between 3 and 5 pm two days due to replacing water lines. Our safehad low batteries on second day. Key pad was also malfunctioning. Replaced batteries. Next day, replaced key pad with key pad with low batteries. Had to come back a third time to change batteries in the replacement key pad. Necessitated us having to stir our valuables in a friend’s room safe for a day. The new Medallion program might be fine in the future, but because of poor training of the ship’s crew, they were learning the system as were the passengers. I spent the entire first day of the cruise trying to figure it out. I should have been given a discount for having to do the work of the crew and loosing nearly an entire day of relaxation on the cruise. Suggest avoiding the Medallion cruises untill Princess rolls it out in a more user friendly manner. The last thing was that this cruise ship appeared to be a crew training ship. Supervision of staff was slim to none. Our sendoff was cold coffee in the zHorizons on the morning of departure. We asked for hot coffee and were told by the server that the coffee machine was broken and there was no hot coffee. Appropriate ending to a very disappointing cruise. Read Less
Sail Date March 2019
My wife and I just returned from the 10 day Panama Canal Cruise. And I wanted to point out a few things we noticed about this cruise. First off we did have a good time, but we are very flexible travelers. One thing to keep in mind if you ... Read More
My wife and I just returned from the 10 day Panama Canal Cruise. And I wanted to point out a few things we noticed about this cruise. First off we did have a good time, but we are very flexible travelers. One thing to keep in mind if you take this cruise is DO NOT take kids. This cruise is geared towards the 60 plus and I mean Plus age group. If you look forward to poolside parties, belly flop and limbo contests this is not going to happen. What you will find is oldies music, people playing bridge and knitting classes. there are two nice kid areas but no real activities for them. There was about 10 kids on our cruise of 3100 passengers. On the plus side there were no screaming children running around slinging half melted ice cream everywhere. The ship and crew were very nice. The room we had was an interior state room and was the largest interior room we have ever had. But I would not recommend A537 because it was next to the space where the exhaust pipes from the engine room go up to the top of the ship, so there was a constant hum in our room. (My fault for not looking at the deck plan) The stops in Jamacia, Cartegena,Panama,Costa Rica and Grand Cayman were fun and interesting. Here is our travel tip for this and many cruises. Do your research in advance. 90% of the cruise ship excurision you can do yourself and for half the price. First of all don't let the cruise line tell you that you have to take thier excursion. We have found the same activities being sold for half the price as soon as you step on the dock, and 75% less once you get away for the port area. Example princess sold the hop on hop off bus tour for$49.95. we purphased it outside the dock gate for $23.00. So research ahead of time and save a lot of money. We did take a ship excursion in the Canal zone. and had a wonderful tour guide. The only draw back to that trip was our guide had very little interest in letting us shop after a 3 hour walking tour in Panama City, and only relented to stopping after the entire bus instited we stop. Cartegena was amazing but there was not enough time to see much. Princess should really look at arranging the inteneriary to allow for more time there.Now to the biggie. THE FOOD. remember when I said earlier the the cruise was geared for the 60 plus crowd, well guess what. while the food is abundant, and more than you can ever eat, it is bland and was luke warm at best sometimes even cold. The bread was hard as a rock everyday and by day 9 the sight of the breakfast buffet made us ill. The best food on the boat was Planks,Sabatinis, and the Crown Grill, but all of these cost extra. Planks was flavorful and a alot of food. Crown was good. My Porter House steak was very fatty but good (Im a steak Snob) all in all for the price it was ok. I know this may have been long winded but I just wanted to share our experience and hope it helps others. If your looking for a laid back cruise this may be your ticket. If you need a wilder time, it might not be your cruise. The ship, the crew, and the Ports where great. The cruise vibe was a litlle to slow for us. and in the words of Mark Twain Travel is fatal to prejudice, bigotry, hatered and narrow mindedness. Read Less
Sail Date January 2019
we love to go away for Christmas and New Year and the dates for this worked really well. But two of the ports were not good, 1. Martinique on Christmas Day with the majority of town closed, limited taxis and not especially nice people or ... Read More
we love to go away for Christmas and New Year and the dates for this worked really well. But two of the ports were not good, 1. Martinique on Christmas Day with the majority of town closed, limited taxis and not especially nice people or many things to do and 2. Trinidad where we were warned by various websites and people that it is the most dangerous of islands with the highest crime rate so don't go anywhere past the terminal unless in a large group with a certified tour - ie pay Princess! - we didn't get off the boat. I dont understand why Princess would have this on the itinery The ship has undergone a refurb but it is only the public spaces - the cabins are pretty shabby with bits hanging off and dirty carpets. However the new buffet and food areas near the pools are great. the theatre shows were excellent and we would have loved to join in more of the evening quizes and game shows however the timings of the traditional dining meant that this was impossible so quite often there was nothing to do after dinner except the casino or nightclub. we found the food to be good, and the service in the dining room and bars to be excellent the main issue, and the title of the review, was to do with our cabin. we were "upgraded" to this oceanview room but it did not feel like an upgrade. when the two beds were put together to make the double, there was not enough room to have the bedside table at one side and still walk round the bed, so i spent the holiday having to jump onto my side of the bed from the bottom! i was coping with this until the night we got rough seas. Then that discomfort paled into insignificance as we got no sleep at all from the noise of the crashing waves and the thunderous rumblings from below our rooms. This continued all night and the next day. we obviously spoke to guest services and after a lot of messing about and continued complaining we got moved into another cabin. I honestly dont know how anyone could have slept there if waters were rough. Overall we found the ship a little old in both the clientel and the rooms. Read Less
Sail Date December 2018
This cruise had the best entertainment of any previous Princess cruise. It would be hard to improve upon it. The food however, even in the "upscale" restaurants was poor. Something very wrong has occurred with the food ... Read More
This cruise had the best entertainment of any previous Princess cruise. It would be hard to improve upon it. The food however, even in the "upscale" restaurants was poor. Something very wrong has occurred with the food selection and preparation on this ship. The safety drill was not adequate as life jackets were no longer required to be carried to the Muster Stations. Too many people were not paying attention to the instructions about how to put on life jackets. If passengers are not required to actually put on life jackets, this is a safety issue and panic will occur if life jackets are needed due to an emergency. I incurred $387.94 medical expenses due to an accident. A mid-ship elevator closed on my hand. I received adequate medical care and had to wear a wrist/hand brace for 12 days. An older woman was backing out of the elevator in a wheelchair and her can was beginning to drag on the floor. I thought the elevator door was going to close on the cane and placed my hand between the doors assuming the safety sensor would immediately open the door. The door closed on my hand and then, immediately opened. The cane was not closed on and the woman was not hurt. The elevator doors should be replaced with rubber "bumpers" that would lesson the above accident. We liked the larger TV's in our cabin but the TV placement was an accident in the making. From the picture I've attached you can see how easy it is to hit your head on the corner of the TV when coming into the cabin from the balcony. This is a safety issue that needs to be improved upon. Read Less
Sail Date November 2018
We booked this cruise after another cruise fell through due to overbooking about one month before embarkation. The price was right, as were the ports of call (4 stops in the Caribbean). The Good: - The location of our staterooms ... Read More
We booked this cruise after another cruise fell through due to overbooking about one month before embarkation. The price was right, as were the ports of call (4 stops in the Caribbean). The Good: - The location of our staterooms was very convenient as we booked guaranteed staterooms - As always, the stateroom attendent was awesome and helpful - AA lost our luggage and the stateroom supervisor helped us with tuxes, dresses for formal night and then free laundry service plus a $100 credit for incidentals we needed on board - Marketplace, Salty Dog, and Pizza were best we have had on cruises - I liked how princess separates the food at the buffett - never felt like we were cramped for space until debarkation so that was a big positive - The ship though almost 15 years old, was in tremendous shape and they kept it in very good shape - paint, varnish, cleaning - best we have seen. - The decorations were modern and I liked the look and feel - Guest Services was very helpful with our lost luggage, room issues, and other errors on Princess part - Photos were excellent - best we have had on a cruise and even ordered a custom package (never done that before) - Cruise Director and his assistant were super approachable and I enjoyed anything they were the feature act. The Bad: - dining room service in the Palm was the Worst i have ever seen or had on vacation. It was so bad we asked to be moved to another venue or allowed anytime service which we were denied. We would go an hour before water was refilled, people who came in and ordered after us recieved appetizer, dinner and dessert before we got an appetizer - we complained after this happened three times. We never got our waiter or assistant waiters name, it was so bad another assistant waiter came by from another group and said let me help you guys, you are being ignored!!!!! - Food in main dining service was never right - we had burned prime rib (how do you do that), raw fish, hot appetizers were cold, cold appetizers were put on hot plates and tasted awful), my adolescent boys asked to order two meals because they were so small and were denied - food was very bland, steaks were horribly over cooked Medium was well done to burnet and medium rare was well done at best, rotten potato's sent on plates and never were offered butter, sour cream or cheese on the plates (this started the first day). - Embarkation was a disaster - we booked air through Princess and transfers through princess. we were one of the last 30 people to go through embarkation. They did not have OUR BOARDING SHIP CARDS!!!! How is that! They made them two times at the pier because they would not work. We were on the gangway with security and our cards were denied, they made them two more times only not to work. Ship was to leave at 4:00pm and we were walking into the ship at 4:30pm due to all the delays. Went to passenger services only to have the cards made again as they did not work initially for our room. - Get into our rooms (they were not setup as requested) and worse other peoples luggage was in the room. The Steward Supervisor was quick on the spot and got everything resolved and defused the situation, - Entertainment was the worst I have experienced on any ship. Royal Caribbean, Celebrity, and Carnival. Very boring shows, the new show was good, but the others were far below standard that I have come to expect. - Comedians and Magicians on the ship were far below average - We felt the ship was understaffed based on who we saw where We enjoyed the stops and enjoyed the family time, but I will not be returning to Princess Cruises. We prefer Celebrity having done Royal Caribbean Giant Boats and Smaller boats, plus the Carnival Party Boats. Read Less
Sail Date July 2018
My family chose this cruise due to the itinerary (we'd never been to Belize or Honduras prior) and we'd never cruised Princess (we've sailed Royal Caribbean 5 times, Carnival 5 times, Celebrity 1 time). Embarkation was ... Read More
My family chose this cruise due to the itinerary (we'd never been to Belize or Honduras prior) and we'd never cruised Princess (we've sailed Royal Caribbean 5 times, Carnival 5 times, Celebrity 1 time). Embarkation was a breeze! We were dropped off by our hotel shuttle right at the curb where our bags were retrieved quickly by porters. We then went through security and then to check-in. Check-in was very quick and efficient, the entire process probably took 15 minutes and we were off to the ship. Once on board, my first impression of the ship was yes, it's older, but in very good shape. The public areas were well-maintained. Dining was a huge letdown I'm sorry to report. We dined in the Coral Dining room (table 109). Table service was somewhat slow as most nights we only had our main waiter with no assistant. Our table of 4 seemed to take much longer for food arrival than the other much larger tables surrounding us. The food quality and taste were very sub-par in my opinion. Most nights I ordered beef, and it seemed every beef plate was the same, each having what I describe as an 'institutional' flavor (what you'd expect in a hospital or school cafeteria). In Princess' defense, I've noticed this on other lines as well over time, it just seems the better food experience is saved for the premium fee-based restaurants onboard. (One night we dined at Sabbatini's, which my family all liked except myself. But in Princess' defense, I'm not much on traditional Italian cuisine.) Entertainment options were fair. Had this itinerary only consisted of 3 stops instead of 4 I personally would have gotten bored with the entertainment options. We attended 2 Broadway-style shows, a magic show, and a comedy show. Nothing exceptional in my opinion. The karaoke show we attended in one of the smaller ship venues was actually my favorite shows, watching and listening to fellow guests sing really badly lol! On at-sea days I typically enjoy sitting by the pool and relaxing in a shaded hot tub. Unfortunately, on the Caribbean Princess, doing this was next-to-impossible for me due to the fact that I'm a late riser and by the time I'd gotten to the pool area practically every lounge chair was taken. As for a shaded hot tub, there was only one I found which was located in the spa area which incidentally was restricted to guests 18 and older (which left my 15-year old daughter out). The hot tubs on this ship seemed very small (tiny compared to the Oasis-class ships on RC). None had full shade. As for excursions we purchased the Belize Lamanai Mayan & New River excursion from the ship which was fun, although very hot and humid. In Grand Cayman, we purchased a tour of Grand Cayman through the ship that was sub-par. The trip to Hell was a HUGE tourist trap, the best part of the tour was spending 3-hours on a private beach. One tip I'd give would be to purchase your excursions through the cruise line for Belize and Grand Cayman due to the fact that you get off of the ship first if you have purchased an excursion via the ship. Since these 2 ports are tendered you'll be assured you won't miss your excursion. In Honduras and Cozumel we purchased our own excursion which was MUCH less expensive than the cruise lines prices. The service at the pizzaria and burger joint on Deck 15 was sub-par on most days I visited. The pizzeria had a very long line of guests waiting for pizza and only 2 cooks staffing. It was quite obvious many guests were extremely irritated by the wait time. The burger joint experienced the same problem, except here you're handed a beeper and made to wait. My plain burger took over 15-minutes! I couldn't understand why they simply didn't serve burgers 'cafeteria-style', where you order as you walk through the line (like on Oasis-class ships)? These 2 venues seemed extremely understaffed and ill-managed. Overall, even with my somewhat negative remarks, we did have a very nice trip. The balcony cabins were great if you like to spend a lot of time just relaxing watching the ocean waves as I do. If you like a lot of different type ship activities (rock-wall climbing, bumper cars, ice skating, etc.) then this definitely isn't your ship. For me, I prefer larger, newer ships with many different activities (like RC's Oasis-class); however, if you've been to St Thomas, San Juan, and the Bahamas over and over you'll eventually will want to try something different which requires a smaller ship to get into off-the-beaten-path ports. Read Less
Sail Date July 2018
Embarkation and Disembarkation went very smoothly. Not sure if the fact that we arrive late and depart early had anything to do with that, but can't complain about either process. Ship overall was in good shape. I had not been ... Read More
Embarkation and Disembarkation went very smoothly. Not sure if the fact that we arrive late and depart early had anything to do with that, but can't complain about either process. Ship overall was in good shape. I had not been on a ship this small before, so was not sure what to expect. You can tell its not a "new" ship even though there was a refurb completed last year -- I liked the fact that there are a lot of pool options to choose from,,, I think 6 overall... Piazza was nice, condensed across 4 levels... was not a lot going on, but people seemed to congregate in that area. The casino was nice, a few tables for each game and a decent amount of machines... never seemed to be too crowded. Dining was just ok. The buffet breakfast was not impressive at all. Limited items, not much to choose from and never new items... was hoping that each day maybe we would get a new appealing selection... but no. I guess I am used to the Royal Princess level of food and selection... not here. The wait on an omelet was 15-20 minutes... every day you went. Just not impressed. The dining room was definitely better, although not up to the Royal Princess level of selection or quality, but not bad. If you go on this ship, definitely pay for the Crown Grill and Sabatini's, those were the best meals we had that covered 3 of our nights. Entertainment / Activities - Minimal. Didnt hear good things about the entertainment, so never went out of my way to see anything. Overall, did not seem to be a lot of organized activities. I have only sailed RCL and Princess, so I have minimal perspective, but Princess is miles behind RCL when it comes to engaging with the passengers and getting them involved in things. Maybe its just the style of the line.... Would have liked more engagement from the staff there. Service was good.. my cabin steward was very good, waiters and staff were very good. Overall, definely a lack of engagement across the ship though. Didnt feel like everyone was really giving their all. My wife agreed with that... you could tell as soon as we were on-board that something was off with the staff. Not a lot of smiles, hello's, offers to assist. Overall was an ok cruise. Has me thinking I may want to try Celebrity to see how they stack up. Was throughly impressed by Princess on my last 2 cruises (both on Royal Princess), so not sure which is the real Princess.... Read Less
Sail Date July 2018
I am a long time Carnival and Royal Caribbean Cruiser and have always loved to cruise. I won this cruise from a local casino and took our two 6 year old kids. We booked air through Princess. From the start it was a bad experience. First ... Read More
I am a long time Carnival and Royal Caribbean Cruiser and have always loved to cruise. I won this cruise from a local casino and took our two 6 year old kids. We booked air through Princess. From the start it was a bad experience. First they incorrectly booked air travel for the wrong dates not once but three times it took me over 3 hours of call time to get it straight. They told me that the room i was talked into E106 was unobstructed oceanview. It was not and right before cruise they reclassified it as such. The air they booked us on delta ended up causing us to be extremely late. We did not arrive till a little after 4pm and the dock staff acted as if it was our fault and rushed us. We were literally pushed on the ship. The room was okay. Clean, but shower water never got above luke warm ever and tv movies froze a lot. Air condition was okay. Room noise was minimal. Overall its a beautiful ship and did not show age. Kids club was great and my kids loved Sera there. Service: 1. Room steward- worse i have ever had. No intro, no cleaned room for two days, didnt even answer the service text. I complained on the third day and they finally gave me a new steward that did a good job but no intro. 2. Dining- anytime dining. Waiter started out great and then botched our entire order, took my tea and never brought me one back, even when i asked for one he forgot again. Very poor service. Second time was a little better but overall not impressed. Food was not great. Steak seems to be extinct from princess B. Buffet- above average food, below average service. Waiters would literally ask the table before me and after for drinks and skip ours. Or two waiters refused to bring me two iced teas at a time and only brought one which was quickly drank and no refills. I was also chastised at the ramen noodle station for picking my own meat. The tongs were facing me and was not an over stretch and the guy acted liked i killed his newborn child. Just a few examples there are countless more. C. Slice- the two filipino guys were the most unfriendly i have ever encountered. Most of the time they said nothing even when asked questions. I was beginning to think i was either invisible or a ghost on this cruise. 3. Guest services- acted like i was bothering them when i voiced my concerns. No apology, no credit, no bottle of champaign nothing. Said they were forwarding my concerns to management and of course no response. I never even got the after cruise survey. 4. Shore excursions- we always arrived early and always we had to wait way past the scheduled time in horrible heat. I have booked shore excursions with other lines and this line seemed unorganized. They also booked me for a tour in roatan that i never booked. I was able to get my money back after 35 minutes at the desk. 5. Casino- i usually spend at least 50% of time onboard in casino and spend a lot of money. On the other lines i get free upgraded rooms and free money for my play. I played the first night for hours and got several thousand points and finally the casino manager Faith came up and said i hear you want to talk to me. I said no o didnt ask to as i didnt know who you was but since you are here can i get a drink or free play? She said i will be back let me find who wanted to speak to me and she left. Two hours later she returned acting like she never met me and said you have a lot of points let me get you a drink. That was the end of that. If i am going to lose money like that i at least want great service and entertainment. I got neither. Not to mention a grown man almost knocking my kid down during the shark week activity so he could hurry and get a temporary tattoo on his arm. Then getting mouthy with me denying it. Horrible incident and no security in sight. Overall it was not a horrible cruise, but the worse i have ever experienced. I would never cruise the princess line again. It was not an upgraded experience by any means. Read Less
Sail Date June 2018
First off let me say that we have done 25+ cruises and most of them have been on Princess. We took this cruise as a extended family cruise with one toddler at age three. 2 adults in their 30's and 4 adults in their 50's. The ... Read More
First off let me say that we have done 25+ cruises and most of them have been on Princess. We took this cruise as a extended family cruise with one toddler at age three. 2 adults in their 30's and 4 adults in their 50's. The ship was recently renovated and it showed in some areas such as the buffet. Both of the specialty resturants located with in the buffet were used at breakfast and lunch as part of the entire buffet and this made could sense and flow but you really needed to walk through the entire area to see what is being offered. Don't miss the make your own fresh omelet station for breakfast but skip the ramen station at lunch as it was horrendous. Dinners in the MDR were are good and they really catered to our toddler and was much appreciated. We did Steamers specialty one night and if you stick to the seafood pots they were very good. Adding on a lobster tail and king crab for an extra 10 was very good here but a waste of money in Crown Grill. The pizza is now called slice but they still provide the great pizza along with other pizza type specialties every day. The grill is now the Salty Dog and provides the standard dogs and burgers as well as street tacos and an upsell specialty burger. The entertainment was really lacking on this cruise. The show Bravo was excellent but the others were just so so. The biggest issue is the venues that had other entertainment available were not able to accommodate all the passengers that wanted to partake. The islands were the standard Caribbean stops and most are coming back from hurricane issues but still have lots of areas that are still in need of recovery. The lay out of the ship was our biggest disappointment. Some elevators did not go to all the floors and to get to the traditional dining room you had to either take a specific elevator get to deck 7 and then walk down the stairs. The cabin was what we expected as we have had many mini suites and it was very comfortable and the new beds make a difference. The air conditioner did not work very well at all and if you needed a very cool room you were out of luck. The biggest asset this ship had was its crew. They were always smiling and asking if we needed anything. Did not have to wait for a drink waiter in any venue. Hubby said the gym was not big enough for the size of the ship and the amount of passengers. Read Less
Sail Date May 2018
My wife and I took the Panama Canal cruise in April 2018, 10 days and 5 ports. The good: weather was excellent; cruise staff was courteous and helpful; stateroom well kept; food choices generally excellent, although I missed fruits ... Read More
My wife and I took the Panama Canal cruise in April 2018, 10 days and 5 ports. The good: weather was excellent; cruise staff was courteous and helpful; stateroom well kept; food choices generally excellent, although I missed fruits like papaya; exercise room well kept, ample equipment; a good variety of music, and dance classes; free on demand movies. My wife spent some time at the spa, which she enjoyed on those days at sea. We did not have time to take part with any of the enrichment programs on board, but we were entertained by the dance lessons and the evening music in the various launches. The not so good: we arrived at Fort Lauderdale on Easter Sunday. We found a church close to the ship terminal. Before the trip, we were told that we would have plenty of time to go to church. It took more than 2 hours to go from the airport to the ship terminal. The Princess cruise agent that we talked to did not pass our request to their people at the airport, and we received no help at all in our attempt to reach the church. We flew in to the Lauderdale airport, but flew out from Miami to catch an earlier flight. All were arranged with Princess; we even had to pay extra to transfer to Miami. However, when we got on board, we were given the wrong transfer tickets to Lauderdale. It took us three trips to the service desk to straighten thing out because the ship's computer could not access our account information at Princess headquarter. Eventually, it was sorted out, with no additional charge to us. The on-board evening shows on the first night and the second last night were very good. The rest were one person comedian, magic, or singing performances that last about an hour. The below expectations: the land excursions were mostly disappointing. There were insufficient information about the excursions themselves, or what to bring for the trips. We took the outdoor adventure in Jamaica, which included zip lining and tubing down a river. We were told that there would be a changing room, and a locker for storing our stuffs. It turned out that we had to rent a locker, but we did not bring any cash or credit card. We did not know that we need to wear close toe shoes for zip lining, and we had no money to rent the shoes. It took an hour on a bus to get to the place, and an hour back, leaving a little over 2 hours to do what we wanted to do. The cruise itinerary did not explain clearly that the ship would sail through three of the canal locks. We thought that the ship would stop at two ports in Panama, but not going through the canal, so we took the excursion which sailed through the locks in a smaller boat. The smaller boat went through three other locks of the Canal, ending in the Pacific side of Panama. The trip was uneventful, and it took more than an hour of bus drive to get to the smaller boat, and another hour and a half to get back to cruise ship. In Costa Rica, we took the excursion to the rain forest, which was quite interesting, and the local guide was knowledgeable, However, it took 2 hours bus drive to get to the park, and 2 and 1/2 hour to get back (traffic jam). We only had a little over 2 hours at the park, including lunch. All the traveling times on the buses were not clearly stated in the excursions page of the Princess web site. For all the land excursions, we were given tickets which showed clearly where and when to gather in the ship, after that we were taken to the gangway and left by ourselves to find the correct bus for the trips. The excursions were managed by local tour companies which had minimal communication with Princess cruise. The first thing we noticed when we boarded most of the buses was a big sign that said "Tips are welcome". The stingray tour on Cayman Island was a worthwhile experience, but we had only 45 minutes in the sea, although our ship was in the port for more than 6 hours. Overall, the land excursions were not well organized, not well explained, and/or took too much time traveling to and from the activity locations. My advice: Princes cruise should send their staff to join these excursions, then they would know how to improve them. Read Less
Sail Date April 2018
We always wanted to try a 14 day cruise as well as see the Caribbean. The ship was clean and well appointed. Vines was a favorite meeting place for our group. The Tapas and Sushi were fresh and the Wine choices were spectacular. The ... Read More
We always wanted to try a 14 day cruise as well as see the Caribbean. The ship was clean and well appointed. Vines was a favorite meeting place for our group. The Tapas and Sushi were fresh and the Wine choices were spectacular. The service staff were awesome and always friendly and smiling. They could not have done any better to make our trip special. The food on the ship was mediocre at best. We are not foodies so we could always find other food ideas though. Most of the Ports were awesome. Martinique was a little disappointing and we are not sure why Port Of Spain was on the list but it was great pool day anyway. We had a balcony room that was very clean although a little tight. The location of our room could not be beat. It was close to everything. Overall we had a blast. Read Less
Sail Date March 2018
We choose this cruise because we had not been to some of the ports offered on this cruise before, and because we wanted something different to do during the Christmas and New Year holidays. Because we love the Caribbean, this was our 3rd ... Read More
We choose this cruise because we had not been to some of the ports offered on this cruise before, and because we wanted something different to do during the Christmas and New Year holidays. Because we love the Caribbean, this was our 3rd Caribbean cruise. The cruise as a whole was awesome, the weather was good, the food was good and the company was good. I have to say, this is the first time we have had such a delightful cabin stewart. She was so happy and friendly all the time. And she keep our cabin immaculate and well stocked for our needs. You will be lucky if you get her on your cruise. Her name is Hedy. Sweet girl. Entertainment on the Caribbean Princess was great. The dancers and singers of the Princess theater was very professional. We enjoyed all their performances. I have to say that not all the staff on this cruise were as friendly as we have encountered on other cruises. Maybe they were just having a bad day. Also, we felt the food at the buffet was not as good as we have had on other ships. One more thing. The balloon drop for New Year’s Eve celebration was advertised in the Patter as to start at 10:45p.m. (Which we thought was odd, but then assumed that they decided to have it early to accommodate the young children and seniors) So everyone was gathered in the Piazza anxiously waiting for the drop, when it was finally announced that the balloon drop would be at midnight. Everybody moaned and and then started to leave the Piazza and head back to their cabins. Very bad mistake by someone. Poor planning. I hate to complain, but these are things we noticed compared to our other cruises. Read Less
Sail Date December 2017
We chose this cruise because it visited three paces we especially wanted to see: Cartagena Colombia, Panama Canal and Costa Rica. Unfortunately due to weather related issues in Jamaica, the ship was unable to visit Cartagena. While I ... Read More
We chose this cruise because it visited three paces we especially wanted to see: Cartagena Colombia, Panama Canal and Costa Rica. Unfortunately due to weather related issues in Jamaica, the ship was unable to visit Cartagena. While I can understand that some things that are out of the control of the ship can happen from time to time, no other cruise ship visiting Jamaica that day was stranded in port, including a ship that left only a few minutes before our scheduled departure. While the missed port was the biggest issue for us, we were somewhat disappointed by the shore excursions. They were not bad, by any means, but, perhaps we expected too much. The one shore excursion we were fully satisfied with was the Atlantis Submarine, in Cayman. That is well worth the price, even though it is only about an hour. We had several experiences that were quite positive: the food and some of the activities. I found the food to be some of the best I have had on a cruise. All the beef was cooked just as asked, and was quite tender. There was plenty of variety and afternoon tea was a nice change . The cruise had several unhosted activities which I was quite satisfied with. The gaming meetings every afternoon were lively and offered a variety of games, and, for the first time for me, the nightly LGBT group was lively, with a nice variety of people, rarely fewer than 10 attendees. Read Less
Sail Date December 2017
I have cruised with different cruise lines before and this was my first time cruising with Princess. I chose Princess due to the itinerary, right timing for us to go and good price (it was on sale at the time). I traveled with my husband ... Read More
I have cruised with different cruise lines before and this was my first time cruising with Princess. I chose Princess due to the itinerary, right timing for us to go and good price (it was on sale at the time). I traveled with my husband (59 years old) and son (11 years old). Embarkation: the process was fairly smooth, no long lines. After going through the immigration there was about 30-45 minutes waiting time to be on-board. The ship looks impressive from the outside. It is a wide and big ship and this was the biggest ship we sailed on. Once we got inside, we surprised on the size of the public areas.. they are smaller than the other ships we have been, such as the main dining rooms, casino, library ( pretty much non existent ), promenade, stores, and sitting areas. The inside stateroom was smaller than other ships we sailed. However, there is a small refrigerator in the cabin so this is a plus for us. The ship was refurbished recently, however there are some places with uneven and teared carpets, sagging decorations, etc.. the only place that looked newer are the buffet/restaurant areas. I never really paid too much of attention to the condition of the ship.. however this one was too obvious and I did not have to look hard to notice them. Although the ship was old, it was kept clean. The ship has wide and spacious decks, multiple pools, and great back deck area. The service was so so.. our cabin attendance, Pedro, was nice and friendly, also the juice/coffee server in the buffer area (I did not catch his name) .. however other workers were not as friendly, they did not greet even smile to the guests, like we experienced in other ships. One person was even rude, when my husband tried to find an elevator and went to the dining room, the person said " what are you doing here?" instead of "how can I help you?". I found that Walmart employee was more helpful than this guy. The food in main dining room was not good enough for us to stand in line unless in the formal night (menu was a bit better). If you choose anytime dining, you have to be early there or standing in line and the line was long between 6 to 7 pm. This was because they did not accept anytime dining until 7:30 pm in coral dining room. We never had this issue in other ships. Food in buffet area were bland and lack of variety ( do not expect gourmet food here).. the hamburger joint sucks , need to pay extra if you want better burger.. however the desserts were good. Entertainment was fine, and comparable with other ships. Some events, like the voice of the ocean audition, and the steel pan drum class were disorganized. Excursions were fine, it was as organized as other cruises that we had been to. The ship was late when leaving the ports due to medical emergencies, and had engine issue (one engine quit working in Panama), but we made it back to Fort Lauderdale although it was 2 hours late. Due to late arrival, the disembarkation was a mess..too many traffic due to people got off and got in the port at the same time. Disembarked people waited in long lines to get into the airport transport buses, some were confused on which buses they need to get into. We felt that there was lack of personal touch in this ship, lack of friendliness from workers, and even the officers. We experienced more personal interaction in other ships, such as on the way out we got goodbye greetings from the cruise directors and his/her staff even some of the officers in other cruise ship. They made sure that we get good first and last impression. That being said, we enjoyed the cruise, it was a very good itinerary and price for this one. For future cruises Princess will not be on our top choice. Read Less
Sail Date November 2017
Geriatric Cruise, Average age guessing 70. The Panama Canal crossing was great. Started before dawn though and made for a long day as we went on a excursion immediately after and were stuck in traffic and did not return to the ship until ... Read More
Geriatric Cruise, Average age guessing 70. The Panama Canal crossing was great. Started before dawn though and made for a long day as we went on a excursion immediately after and were stuck in traffic and did not return to the ship until 8:00 p.m. The excursions provided by the cruiseline were average. "Hurry up and look and move on." Panama City tour needs rearranged. You end up across town in rush hour traffic. Stop and go forever. Food selections at dinner included spaghetti, meatloaf and gnochi, Food was not always hot and steaks not cooked as ordered. Desserts were awesome as was the tour of the galley. Servers in dining room were great. We were celebrating my sisters birthday and she received lots of perks. Another woman at our table who was also celebrating received nothing She inquired and was told they have a drawing of 50 from all the birthdays and they are the only ones who get perks. Recommend scheduling your own tour in Costa Rica. Negotiated with the tour scheduler and took a tour of the island and a canal boat ride for $25 a person. Driver stopped at many places and showed us paprika, cocoa, bananas, starfruit, almonds all growing along the road. His name was Gary. This was my second Princess cruise. Love the movies under the stars and the ice-cream. If you are with your partner, the dancing is amazing. Shows not so exciting. The last show made great use of the new electronics on the stage...You were on Broadway when the curtain opened. Too bad they did not use it more. Read Less
Sail Date November 2017
The itenary started out good, but due to circumstances beyond their control we were unable to complete the tours originally booked. The traditional dining food was good, the menu unexciting and the service was disappointing. Our ... Read More
The itenary started out good, but due to circumstances beyond their control we were unable to complete the tours originally booked. The traditional dining food was good, the menu unexciting and the service was disappointing. Our CABIN(E214) was situated a floor above the Princess theatre and as a result we were bombarded with continual noise from about 11 am to 11 pm. Also the cigarette smoke from the casino seemed to permeated the floor from the stairs to the forward sections. The CABIN itself needed a lot of repairs walls with gouges, toilet repairs and the thermostat could not maintain temperature. We experienced great service at Vines, International Cafe and with our room steward. The ship needs upgrades to their internet service, the in room televisions, and the delivery system. It uses an analog cable system providing noise and distortion in the video. Our room safe locked our items with a low battery display just before debarcation to a prepaid tour. Often when we called for maintenance, they sent someone illprepared to fix the problem. I had to tell their customer service people twice that they weren't providing service and needed to escalate the issue to get resolution. Read Less
Sail Date September 2017
First Princess cruise and expected better. Disappointed. Very limited entertainment, the few things scheduled in the evening would be at the same time. ie: A bean bags toss-- really -- cruisers average age maybe 55. Attended by about 6 ... Read More
First Princess cruise and expected better. Disappointed. Very limited entertainment, the few things scheduled in the evening would be at the same time. ie: A bean bags toss-- really -- cruisers average age maybe 55. Attended by about 6 people, lasted ten mins. Technical problems with live musical, so cruise directors solution-- starting a balloon passing with out dropping it through audience-- two balloons... Disappointed with lack of beef on md menu. I had to ask several days for the "hot " milk for oatmeal in the buffet to be reheated. Great salad items in buffet. Tried burgers and fries horrible-- not sure what kind of meat mixture it was but not just beef, cold, greasy fries. A lot of small issues but they added up to many disappointments and delayed meals.Outdoor movie selection was very bad. several days movies geared to children. Total # of children on board 3. Read Less
Sail Date September 2017
After 10 years since our last cruise, I booked a 12 night adventure with my elderly father. I am 26 and he is 78 with a walker/cane. Overall, we had a great trip and enjoyed our time together - we are not picky people. However, he ... Read More
After 10 years since our last cruise, I booked a 12 night adventure with my elderly father. I am 26 and he is 78 with a walker/cane. Overall, we had a great trip and enjoyed our time together - we are not picky people. However, he mentioned several times while on the ship, and off, that he doesn't think he will sail with Princess again; and I agree. PROS: - Service: 95% of the service we received was exceptional! The genuine care and attention from many of the crew members salvaged the other aspects of the ship. I drink, so the bar staff got to know me over the course of several days and greeted me across the decks (by name) every time they saw me with a smile; even if I was just passing by. The restaurant staff was also wonderful and very caring. Maybe I just have a memorable face but they seemed genuine each time they greeted us night after night. The spa attendants had a bit more of a spicy demeanor but were still very nice and fun. I think they get tired of seeing the same old kinds of people and will treat you well if you take the time to talk with them. I only dealt with one excursion officer for our onshore endeavors who was extra helpful. After only meeting him once, he automatically sent my father priority passes to exit the ship with disability access and reserved us front seats on each bus - something we did not even request or know about. Each time we disembarked the ship, the crew was always very helpful and swift with my father - making a normally chaotic experience a stress-free one. The staff was 10/10, overall. - Cleanliness: The entire ship was very clean, our cabins were spotless, and the newly refurbished areas were very nice. - Excursions: The ports and excursions were all fun. We choose excursions that were designed for limited mobility and were simple to get off and on. Princess exceed our expectations with several of their offerings. CONS: - Food/Dining: After the first day cruising, my father and I recalled what we noted on our last cruise with Holland America: "My God, the food on this ship is so much better than Princess!" - a realization that we had forgotten when we booked this cruise. When you are on vacation, food is a big part of the fun. I'm going to break down the dining experiences we experienced: 1. Main Dining Room: Usually decent food. We stuck with shrimp cocktails each night and had about 1-2 good dinners that we would actually order again. Everything else was just meh. Only sent food back once, something I never do, because my steak was virtually raw, not medium. The staff was great, and the food was the best that was included on the cruise, so we frequented it more than the rest. 2. Buffet: The "International Marketplace" was very bad. The salads were like a cafeteria with prepaid dressings that tasted like they were from Sysco. The bread was always bland and dry. Their Asian-style food was like tough meat and veggies with generic soy sauce. Panda Express is more authentic. The only good food I remember getting from the buffet was veal and prime rib, which was only available one day each. I am not a breakfast person, so I cannot comment on the morning options. 3. Slice: The poolside pizza was disappointingly some of the best food on the ship. I did enjoy the pizza and the California toast was pretty decent if you like avocado and a ton of bacon. 4. Salty Dog: The hamburger place was disgusting. A frozen patty with very salty cheese and basic condiments. After one bite of the cheeseburger when we first boarded the ship, I looked at my dad and knew we were in for a rough time. All of the french fries on the ship are also frozen and flavorless with no seasoning. A hamburger is a hard thing to mess up, but the burgers on Princess make Burger King seem like a special treat. I didn't try their famous "Best Burger at Sea" because it was an extra $13, and I had no hope that it would suffice. 5. Crown Grill: At $40 per person extra, we decided not to try the ship's steakhouse. It probably would have been decent, but we decided we would just eat the free food on the ship and put our money toward better things - or even our favorite restaurants back home. 6. Italian Restaurant: I forget the name, but it was the best food on the ship - not to mention a ton of it! There are many courses so don't fill up on the delicious bread. Unfortunately, we waited until the last couple of days to try this spot because we would have dinned here more often if we knew it was good. Worth the extra charge! 7. Planks: Coming from barbecue country, we have high expectations. The food wasn't bad, but it wasn't amazing. It defiantly satisfied my cravings for meat and flavor. The menu was a bit confusing. We were a party of two and thought we each got a choice of 4 meats. However, they brought the "plank" for two of us, which was a ton of food. The order was therefore a little mixed up, but we didn't have a problem with it. The tri-tip was very tough but the flavor was good. The pickles came from a jar and were way too sour. If you are craving BBQ, it is worth the extra charge. Otherwise, skip it. 8. Steamers: You'd think a cruise ship would specialize in seafood... My dad was more disappointed than I was because he loves fish. The starters were good - we loved the chowder. The crab legs and lobster were also good (all I really wanted anyway), but not enough to fill you up. The flounder was inedible. It was smothered and injected with crab meat and overpowering cheese. It was like a VERY fishy omelette more than anything. Not worth the extra charge in my opinion, but it was the only place to get crab legs or lobster on the ship unless you deal with dressing up for formal night in the main dining room. 9. Room Service: Worse than main dining room, terrible hamburger same as the poolside place, very small portions. 10. International Cafe: The ship's only 24 hour place to get food. Cold pasta salads and sandwiches with about 90% bread and 10% filler. The bite-sized desserts were good. The rest was just food for the sake of being food. Nothing worth a second bite. Also had one of the worst mochas I've ever tasted. - Extra Charges: Don't expect to get anything for free on a Princess cruise. The internet is insanely slow and expensive. I spent a lot of my paid minutes waiting for pages to load. My father was horrified that they charge extra for black coffee everywhere but in the formal dining room. This means you have to pay Starbucks prices each morning if you want any caffeine. I purchased the unlimited beverage package which was worthwhile because they strictly measure a thimble's worth of liquor in each drink. They do have a good cocktail selection, but you cannot get doubles with this package. I was disappointed that all food except for the main dining room, buffet, and pool food areas was an extra charge. Even the real ice cream at the "Coffee and Cones" was an extra cost, only the soft serve yogurt is included. I also didn't like that you had to pay for many of the onboard activities and games including bingo. - Hidden Fees: Watch out for extra gratuity charges that will be added to your bill, even if you opted out of the prepaid gratuity. We were luckily advised by another guest to print out a copy of our invoice on the last night of the cruise - THANK GOD! We were surprised to learn that a daily $13.50 housekeeping gratuity had been added to each of our cabins, even though the unfriendly service did not deserve it. We cancelled that and tipped the cabin steward what we thought was fair in cash and left it in the room. We also caught a staggering $475.00 charge that was accidentally added by the spa staff without any explanation. After we questioned the charge, it was immediately removed as an honest mistake - but it would not have been if we did not see it first. - Service: There were only two issues we encountered with certain staff members... The crew at the ship's front desk were always elsewhere. With 7 stations, it was usually staffed with 0-3 people max. This made the front desk lines very long. The only other person who was unpleasant to deal with was our main cabin steward. He was nice enough on the first day but for the next 11, he would never smile, talk, or acknowledge you unless you made the first move. A real sour puss. My dad asked if I did something to offend him; that's how cold he was toward both of us. We both kept our cabins clean but I felt unwelcome and judged by him because he gave off such negative vibes. If I trashed my room each day then I would have understood, but this was weird. Sufficed to say, he did not earn his $13.50/day cleaning gratuity from me or my father because of his unfortunate demeanor which threw off our daily routine. - Commercialized Atmosphere: At times, it felt like being in a floating mall. Everyone was trying to sell you something - either a GoPro camera, a Discovery Brand accessory, or a really bad painting. The art gallery was right outside our room, so it was unavoidable. It felt a lot like Disneyland when you see signs like "Indiana Jones - Sponsered by AT&T" . Didn't feel upscale. SUMMARY: If you are reading reviews on a site like this, it means you care about what kind of vacation you are about to put good money into. If you don't care about food quality, upscale entertainment, or aren't looking for a young person's experience, you should seriously consider a Princess cruise. However, if you want a less commercialized experience, gourmet cuisine, and upscale amenities - seek another cruise line like Holland America or higher. I talked to some other passengers who had much worse horror stories on our same cruise... One man's room was directly across from the laundry room. During the first day of very rough seas (that day's port was cancelled), the laundry machine's overflowed and water spilled into his cabin - soaking the entire carpet and the luggage/shoes/belongings of his that were on the floor. When they discovered this, the crew made them virtually stay out of their room except to sleep while they cleaned and replaced the carpet. They claimed they had absolutely no other rooms to switch them to for the inconvenience. Despite several of their belongings being ruined in the food, Princess would only compensate them $50.00. No free things, no discounts, and no upgrades. I know it was hearsay, but I cannot imagine this lack of service in the hospitality industry. The only other note I have was more of a personal bummer, not the ship's fault. I know that a 12 day cruise in September around the British Isle's isn't as sexy as a Spring Break cruise to Cabo, but I was very surprised that I was one of the youngest people on the ship. There was virtually no nightlife after 9:00 PM and the few bars that stayed open until 1:00 PM were very dead. The last Holland America ships I was on allowed the crew to enjoy the bars and nightclubs which made it a lot more social and fun. This was not allowed by Princess, so there was zero party scene. The crew told me that there are lots of parties and social events each night on the lower floors, but passengers are not allowed. There was also a number of "un-hosted" meetups advertised at various bars and lounges for singles, LGBT, etc. I tried to go to three of these but it was impossible to tell who else was there for the same reason. I only ended up meeting one other person there for the meetup because the only way to tell was to awkwardly go up to others and ask if they were there for the same thing. Just a poor system. It was not a bad cruise, but if I could do it over - I would have found another cruise line for this vacation. Overall, disappointing. Read Less
Sail Date August 2017
We choose this cruise as an 80th birthday celebration for my father in law. He has Scottish heritage and Scotland was on his bucket list. A cruise made the most sense since we were a family of 12-80yrs of age. The ship was tired, ... Read More
We choose this cruise as an 80th birthday celebration for my father in law. He has Scottish heritage and Scotland was on his bucket list. A cruise made the most sense since we were a family of 12-80yrs of age. The ship was tired, cabins tiny, theatre and Marketplace had limited seating. Never went to the buffet when there was a table available. We were a party of 11 but went to the buffet in small groups (2-4). the entertainment was poor. The ship's singers/dancers were very good and there was a great pianist that played in the lounges was very good. Oh, and a violinist that performed in the theatre was very good. So, 3 theatre performances out of 12 were good. Since we were a family, we decided to go for the studio portrait plan. The photo's were disappointing. No better than the photos taken on formal nights. The studio ones were unoriginal. Having said all of that, the trip was great! Our balcony was huge (carib deck), we had lots of closet space, the staff were very friendly and accommodating. the Dining room was able to seat all 11 of us together each night. The food was good. The beverage package was great! Lots of options to order within that $10 limit along with coffees/ waters. The itinerary was fantastic! Loved all of the ports. We pre booked private tours and saved tons of $. Our drivers were fantastic and went out of their way to give us good days. This is not a cruise for relaxing. Long excursion days. The dance club was lucky to have 9 people there at night. It is an older person's cruise. Again, we had a wonderful time and would recommend this cruise. This was my first time on Princess and was prepared for the ship. Read Less
Sail Date August 2017
Princess had the right British Isles itinerary and that is what we went for. We had low expectations for the ship based on a previous cruise with Princess and Cruise Critic reviews, and it was about as expected. Princess would not be our ... Read More
Princess had the right British Isles itinerary and that is what we went for. We had low expectations for the ship based on a previous cruise with Princess and Cruise Critic reviews, and it was about as expected. Princess would not be our first choice for another cruise. Pros: embarkation and disembarkation went smoothly, new mattress was very comfortable, staff friendly, ports did not disappoint. The new World Market remodel did tend to reduce lines waiting at the different food stations. Cons: Food was barely adequate. Lido breakfasts were poor. A lot of canned fruit and melon. The salad bar had canned vegetables, few choices of toppings. There was a separate gluten free area if that is important to you. All food was self-serve except in one small area. Usually crowded and often had to walk around or wait for a table. Wait staff were prompt with coffee and clean up. No hand sanitizers at the entrances of the Lido, although there was a hand washing station not very many people seemed to use. Lunches were warmed over previous nights' leftovers. Much of the food was left on the warming trays too long. Dining room dinners (we had traditional early dining) were limited in choices and very mediocre. Seemed like they put all the good choices on one day. Lobster tail was served with prawns (medium sized shrimp) - both tasted the same and not very good at that. Servers poured butter over (not a separate dish on your plate). The Curtis Stone "special dishes" actually were three different dishes served repeatedly. Did not like waiters clearing off plates while others at the table were still eating, or even when you still had a forkful of food on your way to your mouth, although the waiters themselves were friendly. Shore excursions - Do your homework and book independent tours (or on your own). Princess pricing was outrageous; even comparable independent tours were much cheaper, and for a little less we had private or semi-private tours. St Peter Port: Very nice port. It is a tender port and was the worst tendering experience we have had. The wait to get on a tender in the morning was over an hour, and because the ship was to leave at 2:00 that left little time to walk around or to eat. Last tender was supposed to be at 1:30. We were there at 12:30 and there was already a line. Worse, there were no tenders going to the ship. There were at least 1000 people ultimately in line and we waited two and a half hours before tendering resumed. Apparently the swell was so bad that they could not bring them to the ship. There were two or three tenders bouncing around waiting for over an hour and a half. Most frustrating because the tenders for the other ship in port were going to and fro with no problem. The port staff said this happened frequently with Princess - first because they leave so early everyone tries to stay ashore as long as possible so they all get to the tenders at the last minute, and second because the sea conditions are often like that. The captain was, I think, at fault, because he just had to turn the ship so the tenders would land on the other side away from the swell. At least the weather was nice. Cobh/Cork: If you MUST kiss the Blarney Stone, then get there early. The line when we joined was at least one and a half hours. We skipped it and toured the beautiful grounds instead. The ship was delayed an hour because people were still stuck on the stairs to get up. Had an independent tour which was similar to the Princess tour but $100 per person cheaper. Dublin: Line to disembark stretched from mid-ship all the way forward and back on itself several times. Another hour wait. Did appreciate the free ship shuttle, but ended up not using Hop-on Hop-off as the wait at the stops was long and the buses were crowded. Walking worked fine. Student tours at Trinity College well work the price. Belfast: Used independent company with a similar itinerary to Princess at less money. Time to get out to Giant's Causeway, see the murals and Peace Wall in Belfast, and still have a couple of side trips. Interesting place. Glasgow: Again, independent company with only five of us on the tour. Went to Stirling Castle (could spend an entire day there) and up to northern end of Loch Lomond. Ate at 300 year old Drover's Inn - very nice. Stopped at several nice picture spots and the scenic town of Luss. Even saw a couple of "Outlander" tv sites. Inverness: Private tour with independent company. A little cheaper than cruise excursion but we had control over where we went and how long we stayed. Great guide. Went to some Harry Potter and Outlander sites (wasn't our focus but appreciated nevertheless). Edinburgh: Another tender port with no free shuttle. Taxi and shuttle were expensive so we took the train (at least 100 steps but also a quarter mile path). Cheapest alternative, trains run twice an hour. Ticket kiosk but you can pay on the train. Visitor information at Edinburgh station was very helpful - you could tell they answered the same questions (cheerfully) for 3000 cruise passengers! Went on our own, maybe a tour here would have been better for the short time in port. Loved the city. Le Havre: We have been to Paris several times so we chose not to endure five hours on a bus for five hours in the city. Thought we would go to Honfleur, but taxi was very expensive, no trains there. So walked around Le Havre, went to their market place. Read Less
Sail Date June 2017
My husband and I chose this cruise because of the itinerary. This is our 7th cruise on Princess and our first time visiting British Isles. Embarkation : fast and smooth check in at Southampton cruise terminal. Ship : A bit old, wear ... Read More
My husband and I chose this cruise because of the itinerary. This is our 7th cruise on Princess and our first time visiting British Isles. Embarkation : fast and smooth check in at Southampton cruise terminal. Ship : A bit old, wear and tear is very obvious especially the cabin. Cabin : Found ceiling of our stateroom water dripping, and also the washing basin water leaking. TV blurred with snowflakes. All reported to stateroom attendant, water dripping from the ceiling was fixed on the next day while other waited until Day 8 or 9. On July 4, a note saying that NO water supply from 9am to 3pm but we found only cold water resumed but NO hot water after 3pm. After a few visits to the front desk, hot water finally resumed at 7pm. Food : We had Anytime Dining, the food and menu of Island Dining room was fine but the food at the buffet was not up to Princess standard before. Limited choice and very salty in most dishes. Entertainment and activities : Nothing spectacular Service : We were so impressed by our first Princess cruise on Golden in 2013. However we found Princess gone downhill recently. Ports : Best itinerary and we had great time on our private excursions on every single ports. On our first port, Guernsey, we were stuck on the return tender boat for more than an hour and Princess did nothing and people on our tender boat were so sick and frustrated because of the rough sea. I understand it's only because of the bad weather but Princess could do more or tender us back to St. Peter's Port so we didn't have to suffer that long on the tender boat. Read Less
Sail Date June 2017
Caribbean Princess Ratings
Category Editor Member
Cabins 3.5 4.2
Dining 4.0 3.9
Entertainment 4.0 3.7
Public Rooms 4.5 4.2
Fitness Recreation 4.0 3.8
Family 3.5 3.8
Shore Excursion 4.0 3.7
Enrichment 3.5 3.3
Service 4.0 4.2
Value For Money 4.0 3.9
Rates 3.0 4.2

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