We had heard numerous concerns - engine issues, ac not working in staterooms and common areas - prior to our departure. While we were concerned we hoped all would be well once boarded. The positive: We sailed with our 2 teens and had 2 aft penthouse suites. Rooms were very clean and comfortable, albeit dated. The main dining room was solid fare ( Crown Grill is lackluster with horrible service and ...
Someone below said 'beautiful ship." It may have been when launched, but she is very tired now. She does not come close to being as beautiful as several NCL ships we've sailed. I thought Princess would be a step up from NCL, but that was not the case at all onboard this vessel. I was disappointed in the food quality---particularly the Crown Grill, their specialty restaurant. The breakfast pastries ...
We took this cruise because we wanted to see the Panama Canal. Which by the way was fantastic! BUT...... on the second day of our cruise we picked up 13 migrants off the coast of Cuba - which took approximately 3 hours. Our next stop was supposed to be Jamacia - well we had to pass on that because of the delay in picking up the migrants. THEN - no one told us you have to book an excursion to get ...
Reviews
The Bad
We booked a 10-day Princess Caribbean cruise from Fort Lauderdale last December 18th to the 28th, 2022.
I hate to say that this was the most disappointing cruise experience that we had compared to the other cruise lines. Out of the ten days, we were on the ship for 7 days and just docked at the 3 ports (Colombia, Panama, Costa Rica) of our itineraries. The 2 most ...
I filed the following complaint on September 10, 2022, and Princess won't answer. Something to think about when booking your next cruise with them.
Question or Comment:
1) The 1st night, security accused us of bringing marijuana and smoking it in our room.
2) I paid for the package with WiFi and only had service about 4 out of 16 days. I work remotely FT & was told I would have ...
We chose this cruise because one of us wanted to visit Greenland. The ship was sailing in fog.most of the time. It was cold so there was no pool time for everyone except a few polar bear club members. That made the rest of the ship more crowded. Finding seats at trivia and a few other events was tough. Even the theatre would be too full. The outside entertainment was sadly really poor. There were ...
Transfers from the airport to ship and return were disastrous. Embarkation was not organized website check in, then again, we had to enter the same information on our Medallion app. Once more at the embarkation desk, process was redundant besides time consuming. Medallions were not mailed out, so we had to go to another line to claim them. The accommodation was ok but with loud noise daily, I ...
Have taken 14 cruises using several cruise lines… 2 with Princess that were very good experiences….
This one was disappointing on many levels.
1. Customer service pre-cruise weak (45 min waits on phone and reps with no answers)
2. Limited number of excursions- closed out of several eight weeks before cruise
3. Excursions over-priced and mostly sub-par- not seeing much and tour guides ...
This was our first cruise on Princess. While we've been on over a dozen cruises, all have been on Royal Caribbean. We chose this particular cruise because it was the only one that departed from Quebec City during the time we wanted to sail.
Embarcation was very smooth. We arrived at our designated check-in time and were able to walk straight through the entire check-in process, including ...
We thought the itinerary would be a great summer escape from the heat and it was! Except for two hours it took to get onboard and the sliding glass door being shattered on our mini-suite balcony. They wrapped it in a heavy duty cling wrap and were able to move us the following day to a cabin down the hall. Evidently the guest in that cabin missed the boat since the ship was at capacity. The reason ...