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47 Princess Caribbean Princess Cruise Reviews for Family Cruises to Canada & New England

First off there was nothing to do unless you are a trivia person and you need another useless bag or wine stopper that gives free advertising for the princess line. The Caribbean Princes was dirty my room had used bandages stuck to the ... Read More
First off there was nothing to do unless you are a trivia person and you need another useless bag or wine stopper that gives free advertising for the princess line. The Caribbean Princes was dirty my room had used bandages stuck to the balcony door handle. The computer system allowed my computer to get three viruses and even if you want to use your own server then leave your computer at home they block you so you cannot contact your family. Second if you are older or handicapped don't believe them that they will accommodate your needs both on the ship and on anyone of the excursions. They refused to loan or rent any of the 30 or 40 wheel chairs they have on board for an excursions but they will tell you that a rental will be available at the excursion sites. Don't believe them they are lying. This was the worst ship we have been on. The so-called entertainment staff had a Romanian woman who started yelling at everyone at a trivia game because she was missing one golf pencil and said we were not to take the pencils and papers until she gave them to us. This same woman refused to allow anyone to use the restroom when we were waiting to dis embark in the designated dining room. Also if you are diabetic don't go on any excursions because even though they tell you you will be able to get something to eat don't believe them and bring something. We went to Williamsburg and every thing was closed for the season. they even make you cross through an open field in the dark. I tripped over tree trunks and rocks because there was no light to see by and the tour guide was in such a hurry he would not slow down for those of us who were slower. Read Less
Sail Date October 2019
Sailed with Princess to Canada and Northeastern US, 10/4 from Quebec City. As a Platinum member, despite a delay in boarding due to disinfecting the ship, I would say that the checking of luggage, checking-in, boarding ship, receiving ... Read More
Sailed with Princess to Canada and Northeastern US, 10/4 from Quebec City. As a Platinum member, despite a delay in boarding due to disinfecting the ship, I would say that the checking of luggage, checking-in, boarding ship, receiving luggage was the most efficient I have ever seen. However, once on board, the situation went downhill rapidly! I found the staff at Guest Services to be rude and very poor in resolving issues efficiently on at least 4 different episodes. I did not go on a vacation to get upset and get my blood pressure elevated. As far as a relaxing, recharging vacation, Princess failed miserably! Upon boarding the ship, there were no staff members or uniformed officers to greet passengers, steer them toward their staterooms, make us feel like valued consumers. This was the first time in years of sailing that I have felt so neglected. As a physician for over 35 years, I reviewed the Vessel Sanitation Program from the CDC, and I found Princess staff was inconsistent in the implementation of this program to the point of putting both passengers and staff at risk for Norovirus. Washing hands was a big deal, but servers wearing gloves in the buffets was hit/miss. On both sea days, going for breakfast at Steamers/ the Plank, there was no place to sit, but there were plenty of dirty tables. Along with several other guests I bused my own table just to have a place to eat breakfast. Servers with coffee, tea, juices were not to be found on these two days. If you are looking for a ship with a solarium or indoor pool, do not book the Caribbean Princess. Logic would dictate that a ship sailing a northern route in cold, damp weather in October, would have an indoor pool or solarium. This is my first of many cruises that did not have an indoor pool/solarium. Supposedly, this ship has recently been renovated, but she looks and feels like an "old lady". Meal service in the Palm Dining Room was the same tired menu, some good some not so good. The Pub Lunch is not to be missed if you enjoy pub food- really good. Otherwise, our best meals were ashore. These are the most egregious of the errors that paying guests should not have to tolerate, but the list is actually much longer. I have addressed these issues in a 4-5 page letter to the management team at Princess, and their brief telephone response at 6:00 PM on Friday night was most unsatisfactory and insulting. I was told they would not respond to my letter, addressing my concerns, in writing. Princess has lost a loyal customer! Read Less
Sail Date October 2019
Cruise did not our meet expectations. Disappointed in dining Two meals were poorly cooked or over cooked and sent back to the kitchen No one asked why or if I wanted a replacement dinner. Never asked during dining if the meals were ok. On ... Read More
Cruise did not our meet expectations. Disappointed in dining Two meals were poorly cooked or over cooked and sent back to the kitchen No one asked why or if I wanted a replacement dinner. Never asked during dining if the meals were ok. On the formal night the meals plates were cleared from the table part way during dinner for photos but not returned to finish eating. During dinning we felt rushed and pressured to finish and move on We were offered a drink before dinner but nothing after. On previous cruises we sat and visited over coffee and drinks with are table mates. The medallion thing was a waste of time and did not work. Some times a drink would arrive in reasonably time but often it would not arrive or the system was not working. There was a lack of accurate communication on delays One hour wait turned into 4 hours Compared to our other cruises this one was a disappointment. Read Less
Sail Date October 2019
We had been planning with some friends of doing a New England Fall colors tour for more than a year and selected this cruise due to (1) reasonable cost and (2) itinerary and (3) prior experience with Princess. We have always enjoyed ... Read More
We had been planning with some friends of doing a New England Fall colors tour for more than a year and selected this cruise due to (1) reasonable cost and (2) itinerary and (3) prior experience with Princess. We have always enjoyed Princess for it's service, dependable food, and moderate pricing. Some highlights of our cruise: A. We were a bit startled when we received an email about a day before boarding (NYC) informing us that we would be boarding late due to a virus outbreak on the previous cruise. This left us a bit apprehensive but it turned out well because very few people got sick on our week. One major reason for this was Princess went to extraordinary lengths making sure passengers didn't touch food in the buffet area and that we all washed and sanitized our hands before eating or socializing with other passengers (I've never washed my hands so much in my life!) All in all, the results were worth it though. B. Leaving from New York City harbor at sunset is a great experience! Went close to the Statue of Liberty and a great view of Manhattan sailing away. This was partly due to great weather on most of our trip (only the last several days in Canada were a bit rainy and cool). C. The itinerary was, for the most part, great - Newport, Boston, Bar Harbor, Halifax, St. John (NB) and Quebec City were spectacular. The only stop that didn't rock our boat, so to speak, was Sydney. While the tour of Alexander Graham Bell's museum was extremely interesting, we're not sure a full day stop in Sydney was warranted. All the other stops were very good - our favorites included Newport, Boston, Bay Harbor, Halifax, and Quebec City. Princess handled all of our shore excursions and did a good job. We always feel they tend to be a bit "pricey" on excursions (compared to doing them yourselves) but they handled everything well. The ship was in good shape and the crew handled it well - we have cruised on this "class" Princess before but this was the first one that had the higher capacity (about 3,000 passengers). It seemed a bit crowded at times (especially in the buffet and the Princess Theater) but overall they handled it well. On the entertainment, the production (or what we refer to as "Broadway") shows were outstanding (Princess keeps getting better on entertainment). The other shows (cabaret singer and a cello/vocal duo) were also very good and the magician they had on board was the best we've every seen. Surprisingly, for late September/early October, we didn't see as much "color" as we would have expected until we got to Quebec. There it was very good. Overall, though it was a great cruise which we would do again. Read Less
Sail Date September 2019
Being a Travel Advisor, I wanted to experience the Medallion Concept. It was wonderful. So easy to get into your stateroom, by just walking up to it. Also great to keep in contact with family members. The wi-fi was wonderful. Better ... Read More
Being a Travel Advisor, I wanted to experience the Medallion Concept. It was wonderful. So easy to get into your stateroom, by just walking up to it. Also great to keep in contact with family members. The wi-fi was wonderful. Better than any cruise we have taken before I also had this cruise on my bucket list and it did not disappoint. My favoite ports were Boston,Charlotte Town, and Quebec. It is a must to get to the Princess Theater show room in advance or else you will not get a seat. The staff was very friendly and food choices were very good. In the buffet area, they have the greatest system for egg dishes. They give you a buzzer that signals when your eggs are ready to pick up. They were always hot and cooked to perfection. Great service with choices for my friend with a gluten free diet. There was an issue before our cruise that required special sanitation, so while onboard, we were not able to use the salt and pepper shakers on our own. The staff did it for us at the table. It was alittle annoying but kept us all well. All in all it was a great cruise. Read Less
Sail Date September 2019
Chose this because we were traveling with friends who didn't want to fly far. LOVE the new Medallion. It makes everything so easy-opens your stateroom door, makes purchases easy, easy off and on the ship. Makes embarkation and ... Read More
Chose this because we were traveling with friends who didn't want to fly far. LOVE the new Medallion. It makes everything so easy-opens your stateroom door, makes purchases easy, easy off and on the ship. Makes embarkation and debarkation so much faster.The updating on the CP was well do-everything seems fresh. Our cabin was larger than we expected with lots of storage but small shower. The food was a little above average although not fantastic. The Buffett breakfasts and lunches were very good-huge assortment and kept hot and cold as needed. The Crown Grill is awesome-looks just like a New York steakhouse and the food is amazing. Well worth the $29 upcharge. Sabatini's italian is also very good. The entertainment on this ship was better than almost any we have ever seen on the 15 cruises we have taken. The production show sets were absolutely incredible and the singers and dancers were great. We also had a singer, a piano player and a comic, all of whom were wonderful. Now for the not so good. Most of the ports are boring! We enjoyed Quebec very much but Saguenay was much ado about nothing, Chalottetown just OK. Loved Peggy's Cove but you're only there for an hour. Sydney is a total waste of time. Enjoyed Halifax. Our best excursion was going out on a lobster boat in Bar Harbor. We have been to Boston many times so we didn't do much there but some might enjoy it. Overall, we found this cruise little dull. Read Less
Sail Date September 2019
We chose this cruise from vacations to go for a last minute trip. The price was really great and the destination was northeast and Canada. Embarking was super but the room was disappointing. Not for location, but for cleanliness. The rug ... Read More
We chose this cruise from vacations to go for a last minute trip. The price was really great and the destination was northeast and Canada. Embarking was super but the room was disappointing. Not for location, but for cleanliness. The rug in the room was old, stained and dirty. We did not bring slippers because we called princess earlier and the rep said all we had to do was ask. Well that proved to be futile, I emailed Princess during the trip to complain and we finally got them day 3. Meanwhile, I had lined the floor with pool towels. Day 4 we asked for our room cleaned. The steward (who we pre tipped in cash although we did opt to pay gratuities) made up our bed in the same sheets, they were wrinkled with hair in them. The bathroom had hair, the sink wasn't cleaned and the rug had not been vacuumed. I know because we removed the pool towels prior and some cookie crumbs were on the rug. They were still there. The soap on the sink was mashed into the pre formed counter top. There were tea ring stains on the desk. etc. The ship ran out of smoked salmon day 5. Even though they were in nova scotia! The hash browns are GREASY!! There was no lactose free food in the buffet, everything except cold cuts had milk, cream, cheese and butter. No dairy free desserts except jello. Later on, while we were in the disco, an employee entered our room without permission with our privacy notice on the door to bring us chocolate strawberries that neither of us could eat. All of our personal items were out in the room, our handbags, our jewelry, my computer was up and running, they entered and violated our privacy. Princess has changed from our 2 previous cruises with them. Floor supervisor was nasty. When customer service called to ask why we were not happy. She said she was sorry we did not appreciate the gift of strawberries. They still don't get that it wasn't the strawberries we were mad at, it was the violation of privacy, oh and yes, the dirty room. Read Less
Sail Date September 2019
This was our 35th cruise and our first one on Princess in about ten years. We left from NY and stayed at the Brooklyn Bridge Marriott the night before embarkation. The hotel was great and everyone was friendly and helpful. My brother and ... Read More
This was our 35th cruise and our first one on Princess in about ten years. We left from NY and stayed at the Brooklyn Bridge Marriott the night before embarkation. The hotel was great and everyone was friendly and helpful. My brother and his wife traveled with us on this Canada cruise. We arranged though the hotel to get a van to take us to the port about noon and boarded with a short wait. The ship looked fine and we had no issues with our balcony room. I don’t think we are as picky as some. However, the bathrooms was the smallest we have had in many years. Our room steward was quick to introduce himself and did a great job for us the entire 10 nights. We used room service a couple of times and it arrived earlier than our earliest requested time by ten minutes. We like that Celebrity calls when it is on the way. The breakfast menu was more of a continental breakfast, but the coffee was good & hot. We found the Buffett, Grill and the MDR food disappointing. I disagree with the review that said the food was like a Cracker Barrel, more like A Golden Coral buffet If your not familiar with Golden Coral they serve a lot of Buffett food but not of high quality. The speciality restaurants were pretty good especially the steakhouse. We ate at the steakhouse the first night (coupon book buy one get one free) and it was a disaster(service) but the second time was fine. The Italian restaurant was just OK. We had the drink package and were very disappointed in the wines by the glass available. The ones available were generally good like Decoy Chardonnay and Merlot. Mixed drinks were generally fine and well prepared. The bottled water for the drink package was small Kirkland bottles, yes Cosco water. No soft drinks in a can but fountain drinks only for the drink package. If your not not on the drink package you could get canned soft drinks and nicer bottled water. Pretty cheap on Princess! Entertainment was good but as other reviews noted you had to be in the theater at least 45 minutes prior to the show to get any seat. We do think Princess does better overall entertainment at lounges, main theater, etc. than most cruise lines we have been on lately. Overall service in dinning room and lounges was very good. We rarely had to wait for anytime dinning going about 6:30 or a little latter. Overall we had a good time but would probably not choose Princess for our next cruise due to food quality issue and not the being able to get a seat for the shows in the theater. Read Less
Sail Date September 2019
We received a Princess brochure which included Canadian Maritime Provinces and Greenland. It peaked our interest, particularly Greenland which is an unusual destination. We felt it would be an ideal place to visit before it shows up ... Read More
We received a Princess brochure which included Canadian Maritime Provinces and Greenland. It peaked our interest, particularly Greenland which is an unusual destination. We felt it would be an ideal place to visit before it shows up on more itineraries and gets overrun with "tourist" shops; jewelry stores and t shirt shops etc. The itinerary was 16 days, but only 6 ports, so a lot of sea days which are relaxing. We sailed on Caribbean Princess before and enjoyed the ship. Good weather and enjoyed the ports taking 2 Princess excursions in Canada (Halifax and Sydney). We opted for a Hop-on-off in St Johns which was excellent and inexpensive. Greenland tours were extremely expensive and limited so we decide to explore on our own and were pleased with that decision. Tendering at 2 Greenland ports was awful, taking over 2 hours or more. Princess did a dreadful job handling this and they have been to Greenland before so they should have planned better. Very interesting places and very glad we took the trip. Rustic. Almost like a glimpse into the past! Overall meals were very good but not great but we did opt for a few specialty restaurants and these were great. Princess buffet dining is OK for breakfast or lunch but not really as well organized as some other cruise lines. Entertainment was probably excellent however seating was far too limited because of the show times of 6:30 and 8:30pm wherein many people ate at 5pm and went to both shows. Really good music is lounges with something for everyone. Finally, this was a Medallion Class ship. Princess loves this concept but frankly it is much like the cruise card with more chances to buy drinks and gamble, and might be fun for kids. I didn't think much of it. Read Less
Sail Date August 2019
My family choose this cruise because it was my parents wedding anniversary and the whole family wanted to explore an area we had never been. We were all left pretty disappointed with the entire experience. Some of the destinations were ... Read More
My family choose this cruise because it was my parents wedding anniversary and the whole family wanted to explore an area we had never been. We were all left pretty disappointed with the entire experience. Some of the destinations were better than others (good-Quebec City, Portland, Halifax....not so good-Saguenay and one was awful - Sydney, NS) but my primary criticism was largely with the ship and their inability to make the experience more kid-friendly. This ship has a recently renovated kid splash area which seemed very nice from the photos. However, on our initial tour of the ship I noticed that there were some major design flaws, principaly the splash area was all painted concrete, The area is intended for kids to move around to different stations but there is no traction at all on the concrete and the coating of paint made it especially slippery. My 3yr old and 5 yr old both slipped twice within the first 3 minutes of using it and lost interest shortly thereafter. Throughout the cruise I never saw more than 1-2 children in the area at a time and most of the time it was completely vacant. My primary criticism was with the family-friendly pools. This cruise was through an area of Canada-New England where the temperatures ranged from 55 degrees at night to 75 degrees during the day. While the pools were heated the first day, Princess absolutely refused to heat the pools following that first day and the deck attendants always had a different story as to why. Initially we were told they couldn't be heated, then we were told the adult-only pools were the only ones heated, and then that they didn't feel it was necessary. The water temperature in my estimation was almost always in the mid 60's, too cold for my 3 yr old and cold enough that my 5 yr old would only go in sparingly. In general, the pools were not used often by other guests and the temperature was a frequent complaint we had heard throughout the ship. With many of the excursions not particularly kid-friendly and the size of the room, the size you would expect on a cruise, this really inhibited our ability to entertain the kids during the day. We did utilize the kid's activity programs at night and I will commend Princess and their staff for the Discovery Camps. The staff was great and their 7-10pm evening activities were very well organized Read Less
Sail Date August 2019
Let me start by saying that the actual ship is very nice and we had a nice trip. PROS: The cruise directors, Andrew & Andy, were really fun. The entertainment was very good. We enjoyed the various trivia games, there was a great ... Read More
Let me start by saying that the actual ship is very nice and we had a nice trip. PROS: The cruise directors, Andrew & Andy, were really fun. The entertainment was very good. We enjoyed the various trivia games, there was a great magician, awesome juggler, and very interesting high-tech lights\video\music act. The food was great in both formal dining room and buffet. They have great video screen at the pool that plays recent movies (that you can also view later in your cabin). There are fun "touch screens" on every floor where you can locate the people you are travelling with, see deck plans, the entertainment schedule, AND there is fun "explorer puzzle game" for the kids to play. There are 3 regular sized pools (one is private one for adults only near the spa), and one very small "kid's area pool", so there are different options. I think they make good use of the space and boat doesn't feel too large (or too small). Also, very "non pressure" from the staff. I've been on some cruises where they are always trying to sell you things, but this ship wasn't like that. Stops on our cruise were awesome. In particular I loved Quebec City, & Prince Edward Island. Halifax is nice, but a bit more of a bustling city. Sidney Nova Scotia is cute town but a "young port" so tour options (e.g. if want to go to the Alexander Graham Bell museum) are limited if you don't book ahead. You can't even really even find a taxi. - - - CONS: There are limited shore excursions and most of the good ones they sold out months before the cruise. (Not sure why they can't see the high demand and arrange for additional tours). It ended working out OK for us though because we found that for most ports you can find alternative tours outside of the port for cheaper than Princess charges. The EXCEPTION though is the port of Sydney, Nova Scotia. If you don't book something ahead won't be able to find trips on short. The "app" (where you can order drinks and see entertainment schedule seems to be a bit of a work in progress (didn't work very well for me). I could see upcoming events schedule but never could do anything else with it. There was mystery "high seas heist" ongoing game that we participated in, which was semi-fun but sloppily run and slightly confusing. There is "kids club" for area but for some reason it is closed from Noon-to-2PM so it didn't work out well for my wife and I when we wanted to do some of the things like the art auction on the boat, or trivia. Also, the staff in the area are not that friendly, and per my kids (so take with grain of salt) they had strictly regimented task for them to follow. (e.g. they couldn't just draw, read, play video games or Foosball when there was an activity like "t-shirt painting" going on. You have to do what group is doing while in kids club, at least if you are in the 7-to-11 year old section). Perhaps not the cruise line's fault but found the "exit port" in Brooklyn NY to be run horribly. A lot of confusion, and they routed people into different lines... allowed people to cut in the lines... and ultimately you could just walk out of the port if you wanted to (there was no security check or anything) so all the confusion wasn't really necessary if they were better organized. Lastly, bad ratings to our cabin (E514), mostly because it is located directly above the lounge where loud music is played most nights. Read Less
Sail Date August 2019
We have sailed twice with Princess , but never again, a good itinerary, on paper not matched by poor and expensive excursions, our last cruise around Japan for the summer festivals was magical , the dining ... Read More
We have sailed twice with Princess , but never again, a good itinerary, on paper not matched by poor and expensive excursions, our last cruise around Japan for the summer festivals was magical , the dining was top class, the excursions pricey but well done a good cruise experience ,although with poor and limited entertainment it had an old feel to it,however we booked the Canada and New England because of the itinerary lots of ports we hadn't visited looked good on first viewing, if only it had met our expectations, we had a balcony cabin as per previous cruises, good balcony and cabin tight shower!! , The zero entertainment supplied ( as standard), wears you down the cruise became a chore after dinner,which was of very high quality but con't make up for poor/no entertainment.this and extremely expensive ship's excursions,that left you with a feeling of having been milked for cash ,for very little. our night's usually ended in the starlite lounge.in search of some nightlife.The entire cruise had a really old feel, yes it had a large quota of 60+ passengers with disabilities,I,am 55 and disabled I walk using a stick but I'm not ready for horlick's and bed ,after dinner every night,The misery was completed by booking Princess own disembarkation package this supplies transport at disembarkation consisting of a coach from Quebec port to Montreal airport,which is booked prior to embarkation,months before, the coach journey took 3 hours,for which we were pre warned the fact that wwe wer taken to the airport 10 hours before our flight is damndable ,considering we were moved off the ship at 11.00 am to start our disembarkation, to get to Montreal airport for our 11.40 pm flight (10 hours in Montreal departures)come back new, I certainly didn't after that! Read Less
Sail Date July 2019
My spouse and I had wanted to do a New England / Canada Cruise for sometime. We were fortunate enough to have benefited from a last minute sale from Princess Cruises that allowed us to experience this wonderful itinerary. Our experience ... Read More
My spouse and I had wanted to do a New England / Canada Cruise for sometime. We were fortunate enough to have benefited from a last minute sale from Princess Cruises that allowed us to experience this wonderful itinerary. Our experience aboard the Caribbean Princess was generally very good but there are some minor issues that should be reviewed by Princess in order to improve their service onboard this ship. We booked an Oceanview Cabin that was partially obstructed but were pleasantly impressed with the size of he cabin and the storage space that was available for us during this cruise. The bathroom on the other hand was quite small that lacked storage space for toiletries and one needed the skills of a contortionist to benefit from the space provided in the shower. Our Stateroom attendant was excellent and our cabin was kept in immaculate condition. We participated in the Anytime Dinning and our overall experience was varied depending in which dinning room we were assigned for that evening. In the evening some of the Dinning Rooms were at capacity when we arrived and the Maitre D would often assign us to another Dinning Room in order for us not to have to wait for a long time for a table. This resulted in mixed results in regards to the service we were provided by the staff, Generally the service was very good but on occasion the server would get the order wrong and the wait times for service would vary from a few minutes to one one occasion twenty minutes. The quality of the food in the Dinning rooms also varied from being very good to poor, Over the years we have observed, as well as other long time Princess Passengers, that the quality of food in the Dinning Room has somewhat deteriorated although it"s still better than many other Cruise Lines. On the other hand the food in the Buffett was surprisingly very good and the selection of food was impressive. We attended two speciality restaurants onboard the ship including the Italian and the BBQ Restaurants and found the service and food to be excellent. The entertainment onboard the ship was very good. The production shows were off a very good quality although one of the production shows experienced some technical problems and it was cancelled half way through the performance. The Princess Band, performers and cast members of the production shows were of a very high calibre. Outside of the never ending Art Auction so called Enrichment Programs there was nothing in regards to guest speakers to discuss the Historical significance of the ports we were visiting. Outside of Halifax we booked our excursions through the Princess and we enjoyed all of them. Most of our excursions were of walking variety and did require a certain level of fitness. Clearly these excursions should not be booked for people with any mobility issues. The only issue regarding excursions was what occurred during this cruise was in the Port of Newport. This Port required tendering in order to get ashore and the process that took place regarding this experience can only described as a fiasco! It took up to two hours for some passengers to get ashore through the tendering process from the ship. Needless to say there were a number of unhappy passengers on that day. Overall we did enjoy this cruise and we definitely would book another cruise with Princess. Read Less
Sail Date July 2019
Food market food was awful always looked like it had been out way too long No variety had regular ask for things to be refilled on breakfasts Sick last but one day and never ate outside ship or on their tours So little ... Read More
Food market food was awful always looked like it had been out way too long No variety had regular ask for things to be refilled on breakfasts Sick last but one day and never ate outside ship or on their tours So little information about how to use their medallion system All they want is you to do is spend money in their casino if you are a family don’t bother Never tell you what the movies are about Only good thing was the pizza place and the salty dog Cabin attended always missed things on room refresh Now we sit in an airport with no seats Watch out if they put you in Shula’s hotel wet and the food is extortionate Only good thing was the band static don’t get a drinks package unless you never leave the ship it’s cheaper to buy individual Shore excursion team where helpful but most things you can do on your own on this route I will never use Princess again unless absolutely desperate Read Less
Sail Date July 2019
We specifically chose this cruise because of where it started/ended/travelled New England-Canada. Group of 6 travelling together (family) and we were all somewhat disappointed with the ship (older -outdated-small rooms-quality and variety ... Read More
We specifically chose this cruise because of where it started/ended/travelled New England-Canada. Group of 6 travelling together (family) and we were all somewhat disappointed with the ship (older -outdated-small rooms-quality and variety of foods especially at buffets but also dining room) The entertainment on board we thought was good to very good in the theatres, the choice of movies on board was lousy - especially taking into account average age of passengers and no children on board. The entertainment on the rest of the ship was less than good EXCEPT for the piano player/singer FLOYD in the piano bar - he was great. The cabin steward was overworked in our opinion (only one person who did a very good job) but no helper - never seen before. All of the waiters and help in the dining room were VERY GOOD and great to communicate and deal with. Much of the staff in the main other buffet dining areas were friendly and provided very good service. The food at the buffet was somewhat disappointing. No eggs made to your liking on request - already prebaked and sometimes there too long before serving as with pancakes and waffles. Choices and variety of food for all meals at buffet much more limited than we have seen on previous other cruises both with Princess and other cruise lines. We can't believe that on an East Coast excursion, we got lobster as a menu item only ONCE - 3rd last day of journey. Never any crab offered and shrimp served was good but not great. Other seafood offered less than expected. Not impressed with many off shore excursions which are grossly exorbitantly priced. The hot tubs were NOEVER hot - the pools are too small and cannot be used at this time of year because not warm enough and THERE IS NO COVERED OVER POOL available. Very disappointed to hear/find out that Princess even takes a percentage of fares/pricing from independent tour/taxi/group rates found onshore supplied by local service suppliers. This simply adds to my disappointment with Princess - especially since we saw so much better and different in previous Baltic cruise we toke with you. Your gratuity rate is also questionable - pay your employees more - travelers pay enough for these journeys without overly high gratuity. The different ports we visited were great and this cruise certainly offered a very choice of stops and few sea days. We did enjoy the cruise but disappointed with a variety of things as mentioned. Would highly recommend a New England/Canada cruise to others but not necessarily recommend Princess as the cruise line to take. Princess service, quality and overall passenger enjoyment has dropped considerably from what we previously experienced 6 years earlier and is significantly less than what we have experienced on other cruise lines more recently. Your staff on the whole was GREAT and very good to and for us. I do plan on sharing our views with others, even on line, as we feel quite strongly about our disappointments. I would welcome a call to further speak about our experiences with a Princess manager or executive. Read Less
Sail Date September 2016
My DH and I have done numerous cruise and try to go to different destinations each time, this time we chose the Fall Foliage Cruise leaving out of NY and ending in Quebec. We flew in the day of the cruise, unfortunately we did not have ... Read More
My DH and I have done numerous cruise and try to go to different destinations each time, this time we chose the Fall Foliage Cruise leaving out of NY and ending in Quebec. We flew in the day of the cruise, unfortunately we did not have enough time to explore New York but had been there before. Pick up by Princess was prompt and our flight with EZ Air was on time. We arrived at the port around 1:30 PM and the lines looked long but thank goodness we are Platinum with Princess and therefore got to use the Express Check in Line, we walked right up and were on the ship within 10 minutes. The Caribbean Princess is an older ship but in good shape. The crew was always working on the ship to maintain a clean ship. Our cabin was E627, an obstructed ocean view cabin. First time we ever stayed in an obstructed view cabin - our view was between two tenders and allowed us to see the ocean - only problem was the stairs that lead up to the life boats were right at our window so when in port, if the crew was working on the tenders they could look into our window. I did not mind the cabin but my hubby did not like it. If your into saving money and don't mind the limited view this is actually a great choice. Our cabin steward on this cruise was not particularly friendly, he did the minimum required and never learned our names. No big deal but not use to unfriendly cabin stewards - could be that he was new and was a bit shy. We are easy to please, don't need any extras in the cabin so it worked out fine. Food on this cruise was great, we do not like buffets so most of our meals were eaten in the Anytime Dining Room and we were never disappointed. We used the Buffet only twice due to going on excursions early so quick breakfast in the buffet is what worked well. Food is plentiful and tasty, just don't like having to serve ourselves while on vacation. Our entertainment is having a drink at the bar, we like Crooners, but on this cruise this particular bar was always packed so ended up at Skywalker and loved it. Platinum and Elite members can go up to Skywalker for hors d'oeuvres between 5PM and 7PM and we always found a seat. The view is fantastic, highly recommend checking it out. Service on the ship was great, always a friendly smile from the crew and nothing was to much for them to do. This cruise consisted of a much older crowd then what we are use to, probably due to the time of year - we went to see the fall colors but sadly we were a week to early. Still had a great time and enjoyed ourselves. All passengers were friendly and most were well traveled. Ports: Newport Rhode Island: Great tour with Princess. Wonderful old mansions and the sun was shining - what more can I say.. Oh after the tour we found a cute Irish Pub in town and ended up having a Pumpkin Martin (me) and a IPA for DH. Amazing - the place was called Buskers. Boston, MA: Been there before but our friends had not. Rather then taking the Princess Shuttle to town (cost $15.95 round trip per person) we called Uber and it cost us a total of $12 round trip for 4 people. When we got to town we ended up getting on the Hop on Hop off Bus - you could order the bus thru Princess but in this case we did our own thing and we seemed to have made the better choice - no waiting in long lines. Hop on Hop off always is a good choice to get an idea of the town. Bar Harbor Maine: This was our 2nd excursion with Princess and it was great. Acadia National Park tour. We took the very early tour and were we glad we did. Gorgeous sunrise and no crowds. Highly recommend getting out and viewing the scenery. St John, New Brunswick (Bay of Fundy): Just got out and walked around town, the town seems very poor (at least the area we walked around in) but we ended up back in port and found a nice little restaurant where the boys had their beer and the ladies ordered the Blueberry Crumb dessert (it was so good we ordered a 2nd one) Yummy!!!! Halifax, Nova Scotia: walked around the port on a cold and windy day but found a nice pub to taste some good Canadian Beer. Sydney, Nova Scotia: walked around port again since it was cold and wet but again found a nice pub for some more beer tasting. Charlottetown, Prince Edward Island: rain again - so more pub crawling. Quebec City : What an amazing town and the sun was out. Spent three days in this town and it was great. We were lucky to have a friend that lived in Quebec show us the sights. The ship docked right by Old Town and it was so easy to walk into town - just be aware there are a lot of steep hills in this town so if you have problems walking up hills take a cab to the top and walk down. We also spent a night at the Hilton Quebec (which was on top of town) great hotel we got upgraded to a suite which made it even better. Had a great time in each port but were a little to early for the fall foliage - guess we will have to go again. Read Less
Sail Date September 2016
This was my first Princess cruise. I went with my 83 year old parents and my sister. This was the last trip my parents would take as my Mother has alzheimers. This trip was bitter sweet for all of us. This itinerary was one my Dad wanted ... Read More
This was my first Princess cruise. I went with my 83 year old parents and my sister. This was the last trip my parents would take as my Mother has alzheimers. This trip was bitter sweet for all of us. This itinerary was one my Dad wanted to do. We had easy embarkation. We had two balcony rooms. Our room steward opened the divider which was nice to go back and forth between rooms from the balcony. The ship was in good condition. The service for the most part was very good. I really liked the way the staff helped you around the elevators on embarkation. This was a nice touch. The food in the dining room was very good and so was the service. We were not very happy with service at the bar. We purchased the coke card and when the waiters saw that sticker they ignored us. Several times we waited for long periods of time due to the fact we had this card and they did not want to help us. The entertainment was good. We enjoyed the comedian. He was funny without being vulgar. We sat and listened to A.J. in the piano bar most nights and he was awesome. We listened to the group in the other lounges and we enjoyed them as well. The cruise director was just o.k. We did notice you must get to the theater early to get a seat. It was very crowded every night. I was very surprised at how unprofessional the photo department was. The pictures were not good and the staff were rude. It was so hard to find your pictures. These were also the most expensive photos that I have ever paid for. They took pictures while peoples mouth was open or cloths were out of place. We enjoyed every port. We used Princess excursions and we were happy with them all. Unfortunately we did not get to go into the Acadia Park. It opened the next day. We were not informed about our excursion being cancelled and had to find a different tour which was not easy. We still enjoyed the only excursion that was left. Hopefully we will be able to return some day. We did excursions that would accommodate my Dad not being able to walk for long distances. Only one day did the tender become an issue. That was in New Port. We waited an hour to get off the ship and wasted allot of our time there. As far as things to do on sea day, it was pretty much non-existant. Thank goodness we only had one sea day. Some of the choices were a lecture on hemorrhoids. Wow are we old or what? I am 54 and was one of the youngest people on this cruise. I did realize after this week that I will never work in a nursing home as my patience with the elderly is not very good. Remember everything is in slow motion on this cruise. Do not get in a hurry to get anywhere because 99 % of the passengers can't move very fast. We loved each port. Towel animals are nonexistent also. I really missed them but it did not affect our cruise. As a whole I really enjoyed this cruise and was very pleased with the Princess experience. Not sure if I would go with them on a cruise with allot of sea days but would definitely go again on a port intense cruise. Read Less
Sail Date October 2013
We are platinum members and this is our seventh time on Princess Cruise Line, 3 of these cruises were on Caribbean Princess: 2005, 2008 and 2012. I noticed a lot of changes since 2008, especially on Deck 5. Gone are those nice sitting area ... Read More
We are platinum members and this is our seventh time on Princess Cruise Line, 3 of these cruises were on Caribbean Princess: 2005, 2008 and 2012. I noticed a lot of changes since 2008, especially on Deck 5. Gone are those nice sitting area around the Future Sales Office. In its place are Vines Bar and Lobby Shop. The International Café is now open 24 hours a day, serving cakes, sandwiches, sometimes soup and salad, as well as premium tea, coffee and specialty coffee. This is the place to go after midnight. Premium Coffee card is now available for $29 plus tips. I found this a good deal. This allows you as much premium coffee/tea as you wish, plus 15 cups of specialty coffee (such as latte, cappuccino and espresso) per card. If you did not use up all 15 cups, you can take your card to your next cruise but you cannot get the premium coffee/tea anymore. That entitlement finishes with your cruise; only the specialty coffee you didn’t use is portable. This worked for me since I found the regular coffee served in the Horizon Court undrinkable. My biggest complaint is that premium/specialty coffee is no longer served in the Dining Room. So in order to enjoy my premium or specialty coffee, I have to make a stop in the International Café first. I found this very stupid and annoying. Princess doesn’t make it easy for you to use your coffee card. About this cruise: I love the itinerary and weather was very good, except in Halifax when it rained pretty much the whole day. Food was mediocre in the Dining Room, and awful in the Horizon. I never thought I would say this about Princess. On the fifth day of this cruise, I just wanted to get off the ship, which never happened to me before. We flied to New York, spent 3 days there, and then boarded the ship. Embarkation (around 1:15pm) was smooth. We were in our room within an hour. The followings are summary of our port visits: Halifax, NS – We visited the Tourist Information Centre (inside Halifax Seaport) as soon as we got off the ship to get a map and some touring tips. Rented a car and drove to Peggy’s Cove, had lunch at Shaw’s Landing, and then drove to the Fairview Lawn Cemetery. Dinner that night was in the Specialty Restaurant “Sabatini’s”. The dining experience was disappointing. It was not the way it used to be. The comprehensive “sampling” full course dinner was gone. Food was not any better than the Dining Room and service was extremely slow. Because it was windy, rainy and cold in Peggy’s Cove, we were there for only 30 minutes. We left when all the tour buses arrived and drove to Shaw’s Landing shortly past 9am. We were the first customers there. The Seafood Chowder served was not heated through so it was unappealing but the lobster’s roll was very good. Saint John, NB – We hired a taxi to tour the city for $50/hr. Princess charged $129/pp. Our tour took 5 hours, including a lunch at the Caves Restaurant. Since there were 4 of us, we cut our costs in half and also had a very enjoyable day. The tour covered The Cathedral of the Immaculate Conception, the Reversing Falls in Fallsview Park, Martello Tower, Bay of Fundy, St. Martins and Sea Caves. Try to reach Sea Caves around 1 – 2 pm when the tide is low. We had the best Seafood Chowder and Fish & Chips in the Caves Restaurant. We would miss this fantastic lunch if we had joined the Princess Excursion, which would not give you enough time to have lunch there and the line-up for take-outs were long. Bar Harbor, ME – We were told to go to the Explorer’s Lounge at 7am to clear U.S. Custom but the Officers were at least a full hour late. So it was a zoo with people everywhere on deck 7 very early in the morning and we also had to tender in. Since this is a tender port, we booked the Princess Excursion to the Acadia National Park and Cadillac Mountain. This tour costs $59/pp for a half day tour. The view up Cadillac Mountain was great and we could see our cruise ship at a distance. The tour finished around noon, and we walked around town before we had an early dinner at a restaurant called Testa. They had an Early Bird Lobster’s dinner for $25.95/pp, which came with New England Claw Chowder, side salad, 1 ¼ lb boiled lobster and blueberries pie. Everything was good. Boston, MA – We had been to Boston numerous times so we just took a cab to Quincy Market and hanged out there. We paid $15 flat rate one way for a cab for 4 of us. Princess charged $15/pp for a return trip. Newport, RI – This is also a tender port. We took the Princess Excursion again to visit the Mansions in Newport. The excursion included admission fees to The Breakers & Marble House. This was just a half day tour for $79/pp and was quite enjoyable but very rushed. When we got back to the pier, we had lunch in a restaurant called 22 Bowens Bar & Grille. We ordered lobster again and enjoyed it very much. After lunch, we went to St. Mary (where John F Kennedy got married), but the church was closed. We also went to Trinity Church where George Washington used to worship every Sunday. All these sites are within walking distance of the pier. We had to wait over an hour to tender back to the ship. Disembarkation was very organized and relatively smooth but getting out of the city of New York was horrendous. There were traffic congestions everywhere. Overall, this was a disappointing cruise. Food in the Horizon Court was awful and mediocre in the Dining Room. Dining in Sabatini’s was not worth the additional cover charge. Service in the Dining Room was slow and below standard. Staff on board seemed unhappy and did not try to make any connection with their guests. There was no more sommelier in the Dining Room. Our waiter took our wine order and he knew little about wine pairing. He was professional but seemed tired and overworked. We never met our Headwaiter until Thursday, 2 days before disembarkation, working obviously on his tips. The silver lining for this “who cares” attitude was that the photographers no longer bothered us. The CP Singers & Dancers were bad singers but the Comedian Rodney Johnson and Magician Garry Carson were entertaining. I have one more booking with Princess for the Christmas holiday in 2013. We’ll see what it’s like on board of Emerald Princess. I don’t think that we will cruise with Caribbean Princess again.   Read Less
Sail Date September 2012
We spent Friday night in New York City and were able to see a Broadway play, "How to Succeed in Business Without Really Trying." If you can, stay the night before in NY! It is such an exciting place! Embarkation was effortless. ... Read More
We spent Friday night in New York City and were able to see a Broadway play, "How to Succeed in Business Without Really Trying." If you can, stay the night before in NY! It is such an exciting place! Embarkation was effortless. We are Platinum, and got right onboard at noon. Went to the Sanctuary to check it out and pre-reserve seats. Beautiful place with attentive staff. The weather was so gorgeous, I feel guilty. Mid 80's. Sunny. I had all the wrong clothes. I was expecting cold and rain. Had 3 coats and long underwear! We were travelling with my brother and his wife. Although we both had requested dining together, we were seated at different dining rooms at different times! Got that re-arranged for the next night. Platinum and Elites have Happy Hour in Skywalkers Lounge from 4-6 every evening. Free appetizers. Beautifully presented. Almost no one there! New Port RI: Very pretty, ancient place. We took the Colonial Newport tour. Walking tour with knowledgable guide, very interesting Phone # 401-841-8770 for reservations. We did not go to the mansions. We have seen Biltmore House enough and wanted to learn something else. Boston: We walked to the Aquarium. Right along the waterfront. Easy walk. Huge place. Well laid-out. 6 story central tank. Very cool! Since there was a woman's 10K run and The take back Wallstreet demonstration in downtown Boston, we were glad to skip the crowds. Had lobster rolls at the Lobster shack and went to the Harpoon Brewery next door to it for a beer tasting. They are at 2 and 4 in the afternoon. These are on the way to the Aquarium from the ship. Bar Harbor Maine: We took everyone's advice and took the LULU Lobster Boat tour in the morning and the Oli's Trolley 1 hour trip to Acadia National Forest in the afternoon. Go! My husband's favorite part of the trip was LULU's Lobster Boat. Bring coats and wear pants, even if it is in the 80's. People wearing shorts froze! It is windy out there. Eat lunch right across the street. We walked several blocks to some where else and they had mexican food, and had to walk back. You want the lobster, clam chowder and to-die-for Blueberry pie while you are in Maine. Halifax, NS: My wonderful sis-in-law planned this day. She arranged a limo driver for the whole day for 6 of us. Totally worth it! Tours by Towncar, owner Jim Currie. www.toursbytowncar.ns.ca We went to the Titanic cemetary, the Citadel Fort, where re-enactors wear kilts and tell all about the history of the fort. There is a 15 minute video that is fascinating. See that one. There is an hour-long video, too. Lots to see there. You could spend the whole day. We drove in style by the lovely Victorian homes in Halifax, went to a maple store, went by Mahone Bay, which is a charming little place that decorates every house and yard and business with scarecrows for Halloween and ended up at Peggy's Cove, which has a lovely picturesque lighthouse. He watched the time for us, gave us background info and let us enjoy the beautiful fall foliage. St.John's, NB: You have to see the reversing falls. Take a cab. They will describe everything to you . When you get back, there is a new mall. Right across the street from the ship. In it is a wonderful museum! Three stories packed to the gills with so much information! There is a bench in front that is peopled by statues. If you love museums, go! There is a video about the Bay of Fundy, sections on whales, birds of Canada, art of Canada and collections of glassware. The first floor is the history of New Brunswick, with artifacts, life sized paintings on the walls and dioramas of lumbering, farming, shipbuilding...I could have stayed there all day. It is a well-kept secret. Spread the word. People think there is nothing in St. John's. This museum is a jewel! The final day was a sea day, the only one. Unhappily it was rainy and cold. We went to the art auction, played trivia and packed. The entertainers were good. The singers and dancers did a good job. The comedians were hilarious. We like to dance before and after dinner. There were 2 nice dance bands, but they started and stopped at the same times. That was disappointing. They need to coordinate the times better. Our cabin steward was efficient. The towels were worn. My brother had a mini suite and the towels were much nicer. The dining room staff are not as friendly as they used to be.   Read Less
Sail Date October 2011
Background information: We were a family of 6 - my parents and their 4 40-something children. It had been at least 28 years since the six of us had been together without spouses/children. Flights: 4 of us flew to Newark and used ... Read More
Background information: We were a family of 6 - my parents and their 4 40-something children. It had been at least 28 years since the six of us had been together without spouses/children. Flights: 4 of us flew to Newark and used Princess transfers to the ship ($58 pp R/T). One came by train and another by bus. New York: An interesting place to drive through on 9/10/11, one day before the 10th anniversary of that horrible day. There were policemen everywhere, police helicopters flying overhead, Coast Guard boats constantly surveying the ship and a large Navy vessel in the harbor (my husband says it was an amphibious transport vessel from the pictures I took). So we felt well protected. The transfer went smoothly and we were on the ship by 12:30 pm. Our staterooms were ready. The Ship: The Caribbean Princess is a lovely ship and the largest we have sailed on. We loved walking the Promenade Deck, using the hot tubs, swimming in the aft swimming pool at night and listening to the string quartet in the Piazza. Skywalker's is quite the place to visit and feel high above the ship and the sea. There is the typical fading of carpet in high traffic areas but the ship was clean and bright and lovely to be on. Staterooms: Aloha Deck, Balcony staterooms A719, A723, A727, which we loved because the balcony partition "doors" can be opened (but they were not flush with the partition so it took slightly from the balcony space). It was great accessing each other through our balconies instead of through the public hall. The staterooms were clean, well organized, had safes with programmable entry codes, refrigerators, and ample closet space. We had requested that our rooms be cleaned to remove cigarette smoke residual odor and all smelled fresh and clean. Our steward Joseph did an adequate job. My sisters had Grace, who was superb. We had requested the eggcrate mattress toppers, which were not on the beds, but after requesting them, they were on by bedtime. Dining: Breakfast was in the Horizon Court or the dining room each morning. The variety in the HC was very good and we always found something tasty to eat. The selections in the dining room were very good and the service there was outstanding. One lunch was the "Pub Lunch" which we enjoyed but why charge for tea there? That, we found ridiculous when it is free in the HC. The International Cafe - WONDERFUL. Great salads, quiches, sandwiches and desserts. That's where I would get my good freshly brewed coffee every morning. Dinner: Traditional dining with the early seating at 5:45pm in the Palm Dining Room. The time worked out well except we missed most port departures because the ship left port during our dining hours. Our waiter and assistant, Rafael and Randy, were very good. We found the menus and the food to be mostly excellent. Ports of Call: Halifax, Nova Scotia: We rented a van from Budget, which is about 5 blocks from the pier. We drove to Peggy's Cove and enjoyed the beautiful blue sky, sun and views there. We drove to the SwissAir 111 Monument which we had all to ourselves. It is a sobering, yet beautiful place. Then on to lunch in West Dover at Shaw's Landing. Great food (lobster rolls, chowder, fish & chips) sitting out in the sunshine overlooking the quaint fishing village. Next we found Fairlawn Cemetery back in Halifax, where some of the graves of the Titanic victims are. Another sobering but interesting place. Then it was time to drop mom and dad off at the ship, turn in the van and do some shopping along the pier. St. John, New Brunswick: We took a private day tour with a local guide, Roy Flowers. He was an excellent guide who just loves where he lives and what he does. He wanted to show us everything. We saw the Spiral Staircase in the Courthouse, the cathedral, the reversing falls and then headed north towards St. Martins. Unfortunately it was VERY foggy and the views were well hidden along the way. We stopped for lunch at The Caves restaurant and enjoyed more seafood. Excellent seafood chowder. The best I've ever had. And by the time we had finished eating the fog had lifted enough to view the sea caves. The tide was in so we could not walk out to them. Next, Roy drove us on the Fundy Trail where we found the sun. Walked down to see Flower Pot Rock, a nice waterfall and to the Visitor Center to watch a 10 minute film on the history of the area. We were so glad to see the coastline. It is lovely. We stopped at a few other sites on the way back to ship. A 7-1/2 hour tour for $300 for 6 people...very worth it! Bar Harbor: We rented a van here also which gave us the freedom to drive where we wanted to in gorgeous Acadia National Park, but it is a hassle getting the vehicle. I rented from Enterprise (for 3 times the amount we paid in Halifax for the exact same vehicle) whose office is at the Trenton airport, a 20-30 minute drive by shuttle, and the shuttle did not pick us up until 9:00am so there is wasted time there (for the driver...the others enjoyed the shopping). Acadia NP is just beautiful. It was a gorgeously warm and sunny day. We went to Cadillac Mountain, drove the park loop road, ate a delicious lunch at Jordan Pond House, finished the loop and dropped everyone off to shop while I took the van back. I waited, with others, for 45 minutes for other renters to return only to finally find out they were afraid they would miss the ship and left the car at the dock...wish we all could have done that! Boston: My one sister and I walked to Boston Common (2 miles) then walked The Freedom Trail. We saw all the historical sites. Amazing how they are dispersed amongst a big, bustling city. The various burying grounds surprised us with graves dating back to the 1600's. Kind of spooky too. We had a lovely Italian lunch at Fillipo's right before crossing the bridge to the USS Constitution. We took the tour of the ship and enjoyed it. We had reservations with Rowe's Water Taxi to get us back to ship. They showed up late and we had a very anxiety-filled boat ride to the pier. They made it right by not charging us...but we ran as fast as we could and were some of the last to board the ship. Too close for comfort. Good thing we both are runners! The others in the family played it quite safe and did the HOHO Old Town Trolley. They pre-purchased their tickets on line saving a little money and time and enjoyed it very much. Stopped where they wanted to and made it back to the ship with plenty of time to spare. Newport, R.I.: Another beautiful sunny, but cooler, day. My two sister and I took the bus to The Cliff Walk and did the entire trail (gets pretty rough the last mile) and then walked down Bellevue Avenue to the waterfront. The mansions are incredible to see but we opted not to tour them...the IC was calling with those great salads! Dad, mom and brother opted to stay on board and have some quiet time and enjoy the ship. Pros: Very fast embarkation with no lines. Beautiful view of Manhattan and the Statue of Liberty from our starboard balconies. Great ship in very good shape. Good storage space in staterooms. Very good to excellent food. Good service in the dining rooms. International Cafe is superb! Very nice spa and gym. Great itinerary if not too good. Mom and dad were pooped by Newport! We saw a couple of shows and they were good, not great. The women dancers and singers really outshone the men! Enjoyed the free Zumba classes. The sales pitching was kept to a minimum and the photographers respected a "no thank you" with no further pressure. Cons: 1) Smokers on the balconies. So glad Princess is changing the rules. We had smokers around us & when they lit up, we had to leave our balconies and shut the doors. Such a shame with lovely fresh air. 2) Princess transfers back to Newark. The bus driver had no clue what airline was at which terminal. He would announce "Terminal A" followed by stopping only if passengers yelled "Stop!" We were on the wrong side of the bus and missed United in A, had to navigate back there with my elderly parents from C with all our luggage. Not a good way to end the trip. 3) Fog horn blowing every 2 minutes all night, but only 1 night thank goodness! Not Princess' fault by any means. Had no idea fog could be that thick and a fog horn so loud. Glad I had earplugs to dispense to family members! Conclusion: We loved it. Read Less
Sail Date September 2011
I travelled with my family consisting of my husband, son (12) & parents both 75yrs. The service we received was nothing less than shocking! Service on the ship was bad, with restaurant's being overcrowded, never any hot water for ... Read More
I travelled with my family consisting of my husband, son (12) & parents both 75yrs. The service we received was nothing less than shocking! Service on the ship was bad, with restaurant's being overcrowded, never any hot water for Teas & coffee, and staff seemed to me that we were asking something out of the ordinary if we dared to ask for anything. There were only two towels in our stateroom, although there were three of us, and the curtains we asked for to separate the sleeping areas never arrived throughout the whole journey. Service at the main restaurant was slow, inattentive, and on some occasions rude. on one occasion the bread was brought to the table, only to be taken straight away from us, it was only one of the other waiters who told our server to return it, what a joke! HOWEVER, my main concern is this: we all knew that Hurricane Irene was due into NY, as we were all following it on tv, however, not once were we given an update by any member of staff, or more importantly, the Captain. My family & I we travelling out of NY on the 27th from JFK Airport. After speaking with family at home they advised me that due to the evacuation of NY our flight had been cancelled. I therefore went to to Front desk to advise that my flight home had been cancelled, they photocopied my flight details, told us not to worry & that they would look after us!!!, they then told me someone would get back to me or leave a message in my stateroom, guess what? they never did!! The following morning everyone knew NY was being evacuated, thus ALL airport were closed, and it stated quite clearly on all the websites that, under no circumstances, no one should even attempt to go to the airports!, once again Princess staff were made aware of this, there answer::: We could stay on the ship for another week (AND PAY AGAIN), OR GO TO THE AIRPORT, no other option, we once again stated that the airport was CLOSED, once again they said that this was not an option and we had to go!!!!, but, there would be a Princess representative to meet us on arrival at the airport.... THERE WAS NO ONE AT THE AIRPORT, not even the airport staff, it had been totally evacuated, in some terminals the doors were locked,. We were told to get off the bus.. END OF Once inside terminal 4, the airport manager asked us what we were doing there,as she had had to evacuate every employee from the airport, we explained that PRINCESS CRUISES had brought us there, once again she stated that it had been made paramount to everyone through various channels that no one should be at the airport, she too was also utterly disgusted with Princess's treatment, and the way they put there paying passenger's safety at risk. WE WERE LEFT STRANDED, ABANDOND, AND VERY, VERY, FRIGHTEND, with no flight, and nowhere to go. DO NOT EVEN CONSIDER BOOKING WITH PRINCESS, I have cruised on many occasions, this is my first and only cruise with Princess, and boy believe me, Princess does not consider it's passengers, or more paramount, their safety. Once you have paid your money (It cost me and my family over £8,000), just for the holiday, not taking into the account what we spent on board, or the gratuities that were automatically taken from us! I have emailed Princess on the 1/9/11, to which I have had no reply!!! Read Less
Sail Date August 2011
Embarkation and Disembarkation was a breeze after we got lost driving into Long Island because Princess site googled wrong directions, we traveled 1.5 hours extra. Also, this was the only cruise that did not swipe credit card upon ... Read More
Embarkation and Disembarkation was a breeze after we got lost driving into Long Island because Princess site googled wrong directions, we traveled 1.5 hours extra. Also, this was the only cruise that did not swipe credit card upon embarkation saying it was on file, boy would this come back to bite me. The Ship: We liked the layout and it was very easy to navigate between dining and entertainment venues. In particular separation of the pools was different but nice. The ship does need drydocked as carpet is worn and lots of rust and wear.. Entertainment: Very important to us being in our 40's with 15 and 12 year old boys. Theater shows were not very good, singers were okay but the dancers were like robots with very scripted movements and with no fluidity. The first comedian was excellent but the second one needed some help. We had previously seen Alfred and Seymour but they left the ship and were replaced by a futile attempt at a hypnotist. One positive note, the game shows family feud, the quest, all trivia, newlywed game were excellent. The cruise director should be Fernando who is engaging and dynamic, both he and the cruise staff were wonderful. The cruise director Neal should hang it up, the only time he was seen was on TV in the morning or to introduce acts in Theater. Every cruise (17) the cruise director has facilitated the Newlywed game or some other show, not this one, totally invisible throughout the week. Also, you need to get to the Explorer's Lounge 30 min. prior to any engagement, the room is not adequate to seat people for events and entertainment.Food: Having been on several Celebrity , Royal Caribbean, Norwegian Cruises I can honestly say this food is not close to Celebrity or RCL, compares to Norwegian but has a better selection on the menu than NCL.The buffet was boring, the main dining room (Coral) was so inconsistent totally hit or miss upon what you ordered. Night one the prime rib was thick and leathery, but night two the filet mignon was great. Sea Scallops was excellent, but veal dishes were lousy. You want something delicious go get pizza everyday and finish it off with some soft serve, they were highlights. And a little tip visit the International Cafe for danish, donuts, sandwiches on deck 5 real nice alternative. Service: Here is the area where Caribbean Princess failed: The Room stewards were nice, wait staff okay, and in general the crew was bearable, but for the price not a single person went out of their way to say hello, do the little extra. Service was not there, and forget about front desk... here is where credit card swipe problem occurred. Day two I was told that they did not have card on file and I could not bill my account, "no kidding" so I go to desk and they treat you like I am bothering them, swipe card which takes them about 15 minutes because the attendant is clueless. That night at Club Fusion I go to purchase a beverage for wife and I and card is refused, so I get to go visit the "friendly" front desk, and again I am bothering them. 3 trips later they finally got it right... Cabins: We booked two cabins, one for my mother and 15 year old son, and one for myself, wife and 12 year old son. Here is a fantastic one: upon arrival I tell room steward to put twin beds together for wife and I, and he says that due to safety regulations he cannot. Are you kidding me? Like the beds under the bunks are going to protect child above, If bunk falls it will kill person underneath, never have I heard this and it would have been nice to know ahead of time. Cruises are romantic and a time to unwind but twin beds are not conducive. Air conditioning did not work and even after engineer tried to fix it, it still was lousy cabin was E503. E418 was fine though. lots of storage which was nice but if you are anywhere near 6' 200 plus lbs don't even try to negotiate the shower, the pool showers were larger. You had to keep half your body out of shower to wash legs and feet, less closet more shower room would have worked I wonder who designed this one. Ports: Great weather and we loved Bar Harbor (Acadia park), Halifax (Peggy's Cove) Boston (Quincy Mkt and history, Newport (Tennis HOF, Cliff Walk and Mansions), St John's we could do without rainy and foggy as usual. Overall Impression: the ship had some nice things to offer Movies Under the Stars, pool layout, late night food options, and excellent teen club and kid's club; but I miss the uncompromised service of Celebrity, the entertainment of RCL and NCL. We love cruising and would try Princess on a newer ship and with the right price, but for now we'll look at the other three cruise lines first. Read Less
Sail Date August 2011
The Caribbean Princess is a very large ship- over 3,000 passengers. The ship was fully booked for our cruise (the week before the hurricane). I was a little worried since some of the previous reviewers complained about there being no place ... Read More
The Caribbean Princess is a very large ship- over 3,000 passengers. The ship was fully booked for our cruise (the week before the hurricane). I was a little worried since some of the previous reviewers complained about there being no place to have some private time. I found lots of spots/deck chairs to sit and relax. I ate breakfasts in the buffet area, and lunch and dinner in the seated dining rooms. I was not able to get an assigned seating and actually hated having to line up for dinner for seating for the first 2 nights. The first night was extremely busy, and the second night was a formal night- also very busy. Trying to book a reservation by phone was frustrating. After 2 nights, once we started touring, free dining became less of a problem. I think Princess should have more fixed dining availability. Also, there was a time change of a hour when we arrived in Halifax but a lot of cruisers (myself included) did not see the tiny printed notice on the daily bulletin. The next time there was a time change, a large printed notice was sent to the cabins- I guess people complained. The meals were very good, and if you did not choose to eat in the main seated dining rooms, there were lots of alternatives. Loved the beignets and croissants at the coffee/bakery section on the fifth floor. The staff is very multi national and were wonderful- great service,and very friendly . I will definitely be booking future Princess cruises. The quality of the food is very high in importance to me when choosing a cruise line . As cruise lines try to economize, they often do so at the expense of the quality of the food. I have been on a previous cruise (which will remain unnamed)in which the food was very mediocre.It does not matter how great the sale , or how great the itinerary - I will never go on another cruise from that particular cruise line. Read Less
Sail Date August 2011
Canadian Princess This was our second time on CB and first sailing north to Canada and New England. We traveled as a family of five.  DH and our two youngest daughters stayed with me in the St. Thomas Suite and we got an inside for ... Read More
Canadian Princess This was our second time on CB and first sailing north to Canada and New England. We traveled as a family of five.  DH and our two youngest daughters stayed with me in the St. Thomas Suite and we got an inside for my 25 yo son. He and the eldest daughter were celebrating birthdays. The suite definitely had the WOW factor! There was a lot of room and fabulous amenities. The view from our balcony really made the trip that much more special. We were impressed with the upgrades to the ship since our last cruise, especially the piazza. I used my old coffee card with no problem and even bought a new card just to get the free traveling mug. The dining room coffee was ok but the international cafe was much better and beat NCL Gem's specialty coffee by a long shot. The room service coffee was undrinkable, so the days we had extra early itineraries and had our breakfast delivered, I just ordered green tea instead.  Aside from the coffee, room service was superb and breakfast on the large balcony while sailing into port was a real treat. I'm the only one in my family who dined in Sabotini's for breakfast, and I took advantage of this excellent perk three times.  The mimosas were a nice start to the day as well as the complimentary cappuccinos. The Belgian waffles were consistently delicious and elegantly shaped in floral patterns. The muesli and yogurt parfaits were good. The best thing about dining here is that there were only a few other folks dining and the service was top notch. We never dined in one of the specialty venues because we enjoyed the main dining room.  We had the late seating in the Palm and have no complaints with the service. The food was excellent although they were a little salt happy with the fish and lobster. Princess still has the best ice cream afloat though I never had the soft serve and am basing this on the good stuff served at dinner. They even had champaign sorbet and rhubarb ice  cream!  NCL's freestyle concept is good in theory but never quite delivers. CB had excellent service down to a science as long as you utilize set dining times. In addition to the fine ice creams, Princess still beats NCL hands down in the dessert department. NCL uses too much gelatin in theirs which makes it bland. Another thing NCL did that irked me was to list maple syrup on the menu but serve a blend instead. Princess was true to their word and served the real stuff. Two things NCL wins on are entertainment and shore excursions. We went the first night which was a sampling of the week's entertainment and found the singers to be second rate withe the dancers trailing far behind. The comedian was bland except for his Iranian gangsa bit which was quite funny. Other than that we decided not to waste any time on the shows. There was a group from St. Lucia that played in Wheelhouse that were pretty good and had a wide repertoire. The male singer was powerful and the female tore up Patsy Cline! They should have been the main act! Instead they were tucked away in an underutilized bar with no audience. We were excited to see Bert with an E back, but he seemed toned down. The jazz guitarist and classical group were soothing but we always seemed to catch them at the end of their shifts. We overheard Rollin Jay Moore in one of the small venues and though he was a scream! We didn't make it to his big show, but he was the only headliner that was worth going to see. NCL had night after night of high quality entertainment and Princess just didn't deliver. The shore excursions were an arm and a leg. The top 10 Halifax tour was probably worth it and the seafood chowder and rolls provided for lunch were a nice treat. Peggy's Cove was breathtaking! St. Johns was not so nice, although we had the lobster bake and enjoyed eating that. We could get a nice lobster dinner at another port and save a few hundred.  Plus they served off brand water and soda that were undrinkable. I'm not that picky and water is water, even if soda has it's differences. There was ozone added to the water, and maybe that was the difference in taste.  Bar Harbor was a gorgeous port and next time we will probably skip St. Johns and Boston and spend more time in Acadia. We had the horse carriage tour. The girls enjoyed it, but I felt bad for the horses who were struggling with all that weight going up the mountain and the tour guide kept berating them and saying they we're lazy. Next time we'll use our own two feet and not be a part of exploiting the horses. I feel ashamed that this did not cross my mind at the time of booking it. We did the Salem tour in Boston.  It was just ok. The girls learned about the witch hysteria but I was turned off by the witch museum's propaganda campaign to normalize modern day wickens. I'm all for First Amendment freedoms but don't like to be preached to when I'm a captive audience. The RI cliff walk and Breakers tour was nice, but wouldn't want to do it as a ship tour again. Our guide was boring as hell and for the money we paid, they should have included a bottle of water as the walk was long and very hot. NCL has a better variety of excursions which are priced right for every budget.  Princess is getting better about the chair hogs. However on our last day there were three ladies fighting over two loungers at the Lotus pool.  Up until that time my son and I were the only one of handful using that pool. We figured people must have thought you had to pay extra. We definitely would pay extra for this pool because it was the best one, never crowded, adults only, always warm, and had a wave current machine and two hot tubs.  I would use the pool in conjunction with the thermal spa. This was another excellent suite perk, although I do have some complaints about it. The design of the thermal spa is exquisite and reminded me of what Pompeii must have been like. It beat HAL's thermal room by a long shot. I've never booked this on NCL so can't compare. Had I paid money to use this I would have been mad because the heated lounge chairs were never warm enough. After I complained the first day when they were not warm at all, they sent in someone who was able to make two of them lukewarm. This never improved and I got tired of complaining about it. The second time I went in there was a wretched sewage smell and I couldn't use it. The spa manager was not responsive to my complaint about this and told me of course there's going to be sewage seeping into the vents whenever the ship rocks a lot. If they knew this already I do not understand why they would not close it until the smell passed.  A small gripe I had was that the mint fog shower was no different from the rain shower. There was no fog or mint. But this was small compared to the sewage and chair warmers, and did not bother to complain. Even though I've complained on the boards before about the spa using fluff techniques and hard sells, I actually booked the lady's night out special which included a salt and lime scrub, back, scalp, and foot massage and mini facial for $99. Although the therapist used too light strokes, it was relaxing and I saw a vast improvement of my skin. This time I decided to buy some products although she kept trying to push me to buy even more. I had to firmly say no more even as I was walking out the spa and she was following me. Another thing that annoyed me is that 18% gratuity was already included but she was standing right over me to beg for more while I was signing the slip. I gave her $10 more. Between that and the commission she received on the products you'd think she would have been content. Our room steward was mediocre. He didn't go out of is way to make us feel we were in a suite. My son got better service in his inside. The last evening he presented himself for his tip, but we chose to leave it on the bed the next morning before departing. We gave him $20 which was more than he deserved. We usually tip $100 when we are in a mini suite. This is the first cruise ever that we didn't get a single towel animal!  One last complaint that I made was that club fusion listed a disco for all ages nightly from 11pm until late. However, DJ Alex didn't get the memo and played only one or two dance hits before kicking us out around 11:15. He wasn't even nice about it. He abruptly turned off the lights and music. I keep talking about complaints. I'm not one of those incessant complainers who say their whole cruise was ruined for some small thing. We actually had a great cruise but point out certain things that need improvement.  The lady running the tournaments in the casino was great getting everyone excited and involved.  She would always greet us every time she saw us. My son and I made the slot finals an got nice t-shirts.  We enjoyed the wine flights at Vines along with the sushi, cheese plates and tapas. It wasn't crowded and the wines were subperb. There were good specials on drinks in the bar early evening. One night the casino comped me a free piña colada. We bought a nice wine for dinner one night and they corked the remainder for us on the following evening.  We had a nice selection on our mini-bar setup even though I didn't try any. I only drank the Perrier in the room. The tea service was really good. I met some nice people and the waiters were very attentive. The scones were delicious and I generally don't like them. There were more TV channels than with NCL. I was happy to have CNN, HLN and Fox to keep abreast of Libya, the earthquake and of course Irene. We only had rough waters twice, but it didn't bother us. I was nervous about disembarking on the same day the hurricane was expected in NY but we got home safe and sound and had no damage that night. I'm happy to hear that the people leaving right after us are also ok. We have already booked with NCL for President's Week to the Bahamas but will book this trip to Canada again in a year or two. We are looking to book something to Alaska in 2012. Maybe Princess or HAL. Happy sailing! Read Less
Sail Date August 2011
This was our first cruise on Princess. The last two summers we cruised on Disney and did not think there was any way Princess could compare. Well, we were wrong. Princess was fantastic and totally won us over. We still love Disney, but we ... Read More
This was our first cruise on Princess. The last two summers we cruised on Disney and did not think there was any way Princess could compare. Well, we were wrong. Princess was fantastic and totally won us over. We still love Disney, but we would not hesitate to cruise Princess again, (especially since the price is so much less!) We live in New Jersey and chose this cruise mostly because it left from New York and we did not have the expense of air fare. Leaving from Brooklyn was a breeze. We arrived at the terminal at 11 and we were on the ship having lunch by 12:30. The Ship was beautiful and very clean. We had an inside cabin, and while it is not the best, we found it fine for our family of four, my husband and myself and our daughters, 15 and 18. We were on Deck 5, which is where the atrium is located and the International Cafe. This was so convenient, and we spent a lot of time relaxing with a coffee in the Piazza. We literally never heard any noise ever the whole week. The Cruise Director's staff was very friendly and funny. We love trivia and nightly game shows, the staff on the ship were so engaging, they made all of these things extra fun. They also had a great comedian at the beginning of the cruise. However, the comedian the second half of the cruise was one of the worst I have ever seen, it was embarrassing for him. Also, the large theater productions were lacking, this is one place that Disney is way ahead, and the comedy team Alfred and Seymour, who we had enjoyed on our Disney cruises, were on the Ship on the first night, but had to leave the Ship for some unknown reason, this was a disappointment to us. The food in the dining room was mostly very good to excellent, with a few items I did not care for. Our server was fantastic and really did a great job to make the meals perfect for us. We had one lunch in the dining room which was excellent, with a wide selection. The buffet was very good for breakfast and good for lunch. It was often hard to find a table in the buffet area at breakfast, and we pretty much gave up on finding a table where our group of 9 people could sit together. It is nice the way they set the tables and bring your drinks to your table in the buffet. The pizza by the pool was surprisingly good. The International Cafe on Deck 5 was excellent for both breakfast and snacks the rest of the day. This is a really great feature on the Ship. We enjoyed all the ports. We had to tender in Bar Harbor and Newport. In Bar Harbor we left the ship at 8:30 and had no wait to tender. In Newport we left closer to 11 and had about a 20 minute wait. Overall not bad, but in the future I would try to leave the Ship earlier to avoid any wait. My family had a fantastic time on this trip! Read Less
Sail Date August 2011
Caribbean Princess Ratings
Category Editor Member
Cabins 3.5 4.2
Dining 4.0 3.9
Entertainment 4.0 3.7
Public Rooms 4.5 4.2
Fitness Recreation 4.0 3.8
Family 3.5 3.8
Shore Excursion 4.0 3.7
Enrichment 3.5 3.3
Service 4.0 4.2
Value For Money 4.0 3.9
Rates 3.0 4.2

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