I travelled with my family consisting of my husband, son (12) & parents both 75yrs. The service we received was nothing less than shocking! Service on the ship was bad, with restaurant's being overcrowded, never any hot water for ... Read More
I travelled with my family consisting of my husband, son (12) & parents both 75yrs. The service we received was nothing less than shocking! Service on the ship was bad, with restaurant's being overcrowded, never any hot water for Teas & coffee, and staff seemed to me that we were asking something out of the ordinary if we dared to ask for anything.
There were only two towels in our stateroom, although there were three of us, and the curtains we asked for to separate the sleeping areas never arrived throughout the whole journey.
Service at the main restaurant was slow, inattentive, and on some occasions rude. on one occasion the bread was brought to the table, only to be taken straight away from us, it was only one of the other waiters who told our server to return it, what a joke!
HOWEVER, my main concern is this: we all knew that Hurricane Irene was due into NY, as we were all following it on tv, however, not once were we given an update by any member of staff, or more importantly, the Captain.
My family & I we travelling out of NY on the 27th from JFK Airport. After speaking with family at home they advised me that due to the evacuation of NY our flight had been cancelled. I therefore went to to Front desk to advise that my flight home had been cancelled, they photocopied my flight details, told us not to worry & that they would look after us!!!, they then told me someone would get back to me or leave a message in my stateroom, guess what? they never did!!
The following morning everyone knew NY was being evacuated, thus ALL airport were closed, and it stated quite clearly on all the websites that, under no circumstances, no one should even attempt to go to the airports!, once again Princess staff were made aware of this, there answer::: We could stay on the ship for another week (AND PAY AGAIN), OR GO TO THE AIRPORT, no other option, we once again stated that the airport was CLOSED, once again they said that this was not an option and we had to go!!!!, but, there would be a Princess representative to meet us on arrival at the airport.... THERE WAS NO ONE AT THE AIRPORT, not even the airport staff, it had been totally evacuated, in some terminals the doors were locked,. We were told to get off the bus.. END OF
Once inside terminal 4, the airport manager asked us what we were doing there,as she had had to evacuate every employee from the airport, we explained that PRINCESS CRUISES had brought us there, once again she stated that it had been made paramount to everyone through various channels that no one should be at the airport, she too was also utterly disgusted with Princess's treatment, and the way they put there paying passenger's safety at risk.
WE WERE LEFT STRANDED, ABANDOND, AND VERY, VERY, FRIGHTEND, with no flight, and nowhere to go.
DO NOT EVEN CONSIDER BOOKING WITH PRINCESS, I have cruised on many occasions, this is my first and only cruise with Princess, and boy believe me, Princess does not consider it's passengers, or more paramount, their safety. Once you have paid your money (It cost me and my family over £8,000), just for the holiday, not taking into the account what we spent on board, or the gratuities that were automatically taken from us!
I have emailed Princess on the 1/9/11, to which I have had no reply!!! Read Less