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42 Princess Caribbean Princess Cruises for the Disabled Cruise Reviews

First off there was nothing to do unless you are a trivia person and you need another useless bag or wine stopper that gives free advertising for the princess line. The Caribbean Princes was dirty my room had used bandages stuck to the ... Read More
First off there was nothing to do unless you are a trivia person and you need another useless bag or wine stopper that gives free advertising for the princess line. The Caribbean Princes was dirty my room had used bandages stuck to the balcony door handle. The computer system allowed my computer to get three viruses and even if you want to use your own server then leave your computer at home they block you so you cannot contact your family. Second if you are older or handicapped don't believe them that they will accommodate your needs both on the ship and on anyone of the excursions. They refused to loan or rent any of the 30 or 40 wheel chairs they have on board for an excursions but they will tell you that a rental will be available at the excursion sites. Don't believe them they are lying. This was the worst ship we have been on. The so-called entertainment staff had a Romanian woman who started yelling at everyone at a trivia game because she was missing one golf pencil and said we were not to take the pencils and papers until she gave them to us. This same woman refused to allow anyone to use the restroom when we were waiting to dis embark in the designated dining room. Also if you are diabetic don't go on any excursions because even though they tell you you will be able to get something to eat don't believe them and bring something. We went to Williamsburg and every thing was closed for the season. they even make you cross through an open field in the dark. I tripped over tree trunks and rocks because there was no light to see by and the tour guide was in such a hurry he would not slow down for those of us who were slower. Read Less
Sail Date October 2019
This review is being written by a husband with a scooter-bound wife. We chose this cruise for the Greenland destination. In general, we enjoyed the cruise with only a few minor issues. Note to handicapped cruisers: If you or your ... Read More
This review is being written by a husband with a scooter-bound wife. We chose this cruise for the Greenland destination. In general, we enjoyed the cruise with only a few minor issues. Note to handicapped cruisers: If you or your travelling companion are mobility impaired, understand from the outset that there are many activities you may not be able to do (e.g.; get in and out of a tender to go ashore). If you use an electric scooter to get around, the ship's carpeting will consume your scooter's battery charge at a prodigious rate - you will need to carry your battery charger with you. You will also find many spots on the ship will be a tight fit. These issues are not unique to this cruise, or for that matter, Princess - handicapped cruisers will find them on any cruise from any line. A little forethought will minimize the inconveniences. Now on to the review proper: Embarkation: We used Princess-arranged transportation and flew in on the embarkation day. I recommend other cruisers do the same, as once you get on your flight, getting you to the ship is guaranteed by the cruise line. That said, delays with getting all the luggage screened delayed the ship departure for about 2 hours. Disembarkation: Our disembarkation flight was arranged by Princess. Our originally scheduled disembarkation time was unreasonably close to our flight departure time, so I had it moved up. Our luggage did not come off with our disembarkation, causing a minor panic. In the end, we got our luggage and made our flight; we would not have done so had we kept our original disembarkation time. The Ship: We have been on the Caribbean Princess before. The ship was in good condition, clean, and everything worked. While on the subject of the ship, I took the Ultimate Ship Tour that covers the working of the ship. This tour is not heavily promoted and you can only sign up for it while on board, but it is well worth it. The Cabin: We had Rivera (deck 14) 312 - an interior handicapped accessible cabin which we got as it was the last handicapped accessible cabin available for this cruise. While we would have preferred an obstructed view cabin lower down, this cabin was good. I have two comments on the cabin: 1) the bathroom door was close to the closet, which made for fancy scooter maneuvering for my wife to get in and out of the bathroom, and 2) you only get 2 electrical outlets in the cabin. Both of them were by the desk, which meant we had to get an extension cord to allow the scooter to stay by the bed while charging. Dining: In general, we ate at the buffet, avoiding the dining rooms and upcharge restaurants. We found the quality and variety of food to be good, but sometimes getting a table near an electrical outlet was a problem (see the Note to Handicapped Cruisers above). A minor gripe at the buffet was that the carving station was frequently unstaffed. We did have two "pub lunches" - we found the food at the pub lunches to be authentic and well prepared. Entertainment and Activities: The challenge for seeing production shows in the Princess Theater was getting into the theater in the first place. You had to be in your seat at least an hour before the performance start. To Princess's credit, they scheduled extra performances so eventually everyone could see the shows. The shows themselves were of high quality. Also good was the magician (Michael Barron), who also did a demonstration on how to perform some simple tricks. As is true of any cruise line, many of the onboard activities involved trying to sell you things. I have mentioned the Ultimate Ship Tour showing the working of the ship; do take it. In lighter entertainment, the cruise director lampooned the elevator situation with a game called "Elevator Roulette". Service: We put in an extra shout out for our cabin steward Dexter Dineros for service above and beyond the call of sanity. Other service folks were equally nice and helpful. Ports and Shore Excursions: Since my wife is scooter bound, we were limited to bus tours in Canadian ports (Halifax, Sidney, and St. John's). These tours were excellent. Greenland is very hilly and was largely inaccessible for scooter-bound people like my wife. She did get off the ship and onto the pier at Nuuk, but to go any further would have involved a long hill climb. The ports we visited in Greenland were small, and our cruise ship essentially doubled the ports' population for the day. As for the tours themselves: Nuuk: I took a walking tour that started in a Greenlander's house, we then went to the center of town where our tour guide gave us maps of the city and turned us loose. Qaqortoq: This was a tender port, so my wife stayed on the ship. I took a walking tour of the town, and this tour guide stayed with us the whole time. This tour was nice. Nanortalik: This was a tender port. Unfortunately, my wife and I had developed colds and so stayed on the ship. We heard from other cruisers that the local elementary school had sent its students to the landing to practice their English with the cruisers. Would we go on this cruise again? Yes Read Less
Sail Date August 2019
Everything was incredible!! They make you feel like family and you never want to leave the ship! The food was world class and the service on the ship was otherworldly, the drinks on board were incredible and allowed you to venture into a ... Read More
Everything was incredible!! They make you feel like family and you never want to leave the ship! The food was world class and the service on the ship was otherworldly, the drinks on board were incredible and allowed you to venture into a whole other culture and a whole other world of excitement! It is a wonderful mix of people and every passenger on board was so fun and excited and so sweet to everyone else. The stage shows that they put on our like a broadway musical and the performers can sing with the best of them! They have a full range of things for you to do whether it’s hanging by the 5 pools and jacuzzi’s they have, learning about the many secrets of pirate treasure, world class shopping with incredible deals, or anything else you can think of, there is never ever a dull moment. Everything was so smooth especially with their new medallion you use for everything!! It is the best thing out there!! 100% recommend!!! Read Less
Sail Date March 2019
they clean your room everyday, Varieties of food, Dining experience is really awesome. service is great, Ice cream bar was great, international cafe, Karaoke bar, fitness room, Art auction, love the idea of formal night and going to a fine ... Read More
they clean your room everyday, Varieties of food, Dining experience is really awesome. service is great, Ice cream bar was great, international cafe, Karaoke bar, fitness room, Art auction, love the idea of formal night and going to a fine dining after having pictures from the photographers and you will your pictures that same day...you can watch live shows everyday with their funny Cruise director & his staff, lots of entertainment and things to do, love all this fun games with the staff especially with the cruise director Matt, foods is great, enough restaurants to choose, great service, smooth sailing and they are organized, i will plan a next cruise this year again and i will convince some of my relatives and friends to join me and my wife for the next cruise before end of 2019, and hoping they will come out a promotion to back up my plan Read Less
Sail Date March 2019
Caribbean Princess 12/9 to 12/19 Panama Canal Cruise Pros: Embarkation was fairly smooth and quick with the new electronic Medallion system. Cruise terminal staff were friendly and helpful. Staterooms were ready for guests upon ... Read More
Caribbean Princess 12/9 to 12/19 Panama Canal Cruise Pros: Embarkation was fairly smooth and quick with the new electronic Medallion system. Cruise terminal staff were friendly and helpful. Staterooms were ready for guests upon boarding the ship. Our stateroom door usually “recognized” our electronic Medallions upon our approach and unlocked the door for us. The ship was decorated for Christmas. Staterooms have extra large closets. The stateroom was fairly clean and relatively quiet. Our stateroom steward was accommodating, providing lighter bedding, extra pillows, robes and ice. Getting off and back on the ship at ports of call was fairly quick with the Medallion system, greatly reducing lines. Most staff in all the dining venues were friendly and helpful. Afternoon tea was done nicely and not to excess. Ship personnel decorated stateroom doors with a sign and balloons for special occasions such as birthdays and anniversaries. Final disembarkation went fairly well. Cons: Elevators are small, fill quickly, and skip decks if any other elevator is stopping there, leading to long waits, particularly for the disabled who have mobility aids such as walkers, scooters, wheelchairs. Buffets in the “World Marketplace” casual dining area on the aft Lido deck have been renovated to be somewhat island style, but the islands are crammed into too small of an area and not well separated, causing long lines and difficulty getting through. There is no requirement on this ship for passengers to exercise proper hand sanitation prior to entering the restaurant venues. Thus most guests skipped this step completely. The simple precaution of washing hands and using hand sanitizers might have prevented devastating illnesses from being spread by thousands of guests handling the same serving tongs and spoons. Tables in the buffet areas of the Lido deck are in short supply at meal times, especially near a window where most four person tables were often occupied by just one person or by guests playing cards. Frustrating. Finding a staff member to clean a table was often difficult, too, as was obtaining beverage service. Not all staff carried through with fulfilling requests. Staff was not evenly distributed in the Lido dining areas. The ship is not easy to navigate due to a split center restaurant & galley section that cannot be accessed, so guests must get to the middle elevators (the most popular ones) from other decks and then go up or down to detour around the inaccessible areas. This was a much bigger problem for guests with mobility problems than for those who could use the stairs, especially since most non-disabled guests avoided using the stairs, creating an even larger demand for elevators. Service carts take up so much space in the very narrow stateroom hallways during the daytime that wheelchairs and other mobility devices cannot get around them. All of the passengers had to wait an extra hour at the required muster drill held in SRO (standing room only) lounges because of a group of latecomers instead of just having the late guests wait an extra 30 minutes to attend the already scheduled latecomer muster. The drill itself was a loud and lame video featuring old actors from the 1970’s Loveboat television series that caused guests to either cover their ears or otherwise tune out. Afterward, of course, there was the usual battle for elevator space. The latter ongoing issue is especially frustrating for disabled guests who cannot get on the elevators due to faster passengers rushing ahead of them to fill the space. The stateroom televisions will not allow access to any other programming until the same tedious safety briefing video that is shown at the muster drill has been viewed again. Stateroom televisions are not interactive and do not show restaurant menus, ship schedules or the status of stateroom accounts. The electronic Medallion system has some advantages, but is not without down sides. With the new system, casino kiosks have been installed in several places around the ship, enabling gamblers to play electronic bingo, slot machines and other betting games at any time the main casino is open. During our 11 day cruise these kiosks were not popular with cruisers and were very rarely approached. For one thing, they are in busy public areas where everything the guest does is in full public view but the guest is simultaneously isolated from the “gambling community” and social but anonymous atmosphere of the main casino. For some unknown reason, the Medallion system also automatically displays the photos of nearby guests on large brightly lit panels outside of some elevators, creating a loss of privacy. Guests can also be tracked by their Medallion signals, giving a feeling of being stalked by Big Brother. For those who take advantage of the full Medallion app, tracking may be handy for those searching the ship for family members or stateroom mates, but the loss of privacy can be a price some might not want to pay. Guests are repeatedly told to wear their Medallions at all times, leading to feelings of being shackled. Many staterooms have only one electrical outlet and that is located at the desk, making it difficult to recharge electronic devices, phone batteries, mobility scooters, etc. Surge protected power strips that would provide multiple outlets are not allowed on this ship. The long stateroom closet has its own hallway, which greatly reduces the size of the stateroom and bathroom. Because the ship has few handicapped accessible rooms, those using mobility devices (which cannot be stored in the narrow deck corridors) are forced to store the device in places inside the stateroom that create a trip hazard and also block features such as the desk and refrigerator. Changing the size and location of the closet would eliminate the extra unusable interior hallway and potentially alleviate some of these problems. The stateroom shower was the tiniest we have encountered in 12 years of frequent cruising (6 cruises in 2018 alone) on several cruise lines. A guest cannot even bend over in the shower to reach their feet in that shower. Even worse, the shower head is fixed with no capability of being hand held, making it very challenging to thoroughly wash and rinse every body part. And the single knob temperature control does not work when the water is running, forcing the user to turn off the water for temperature alteration. The provided shampoo and shower gel are dispensed literally one tiny droplet at a time, making the user really work to get enough. Talk about chintzy. There are no grab bars near the toilet, which would be helpful on such a rocking ship or in high seas conditions. Some parts of the stateroom are apparently rarely cleaned, leading to thick amounts of dust on shelving and under furniture as well as doors, walls and door handles that really should be wiped down and sanitized between guests. Unfortunately, we have encountered this problem (and worse) on other Princess ships, as well. Stateroom twin beds are small, not that much bigger than a baby’s crib mattress, leading to problems for tall passengers who end up with their their feet dangling off the end of the bed. Air circulation in the staterooms is poor, leading to high humidity and damp bedding that makes sleeping difficult. The Caribbean Princess is definitely feeling its age, especially in regard to the inefficient design of the staterooms and inner deck access. The open slatted metal gangways were also difficult to manage for those using walkers, wheelchairs and mobility scooters. The absolute worst aspect of this cruise was the food. We and many other guests studied the generally unappealing daily menus that were posted outside the main dining rooms. In our attempts to find good food, we tried every dining venue on the ship, including the main dining rooms, buffets, casual spots such as the pizzeria and burger/hot dog grill, as well as the specialty restaurants, and they all came up wanting. Mediocre meals and selections were the norm, with very few items one might call good. Dried out meats were covered with spicy sauces. Fruits and vegetables, in particular, were generally bad. Moldy fruits were sometimes found on the buffets and old sprouted potatoes with actual LEAVES emerging from them were baked as is and added to main dining room meals. Entrees and side dishes that had clearly been prepared several days before and then reheated were served in a couple of the very unpopular specialty for-fee restaurants. (“Planks” was especially bad.) Entertainment on the 11 day cruise had a few bright moments but they were greatly outweighed by mediocrity to non-existence. Most passengers resorted to playing private games of cards or reading because there was nothing better to do, although finding a lounge that wasn’t hosting an art auction, staff meeting, trivia contest or spa “seminar” was often a challenge. In addition, the few empty lounges usually blasted guests with perpetual loops of bad Christmas music or, in one case (the Skywalker Lounge,) shook so badly when the ship was moving that guests literally became nauseated. After not being able to shower adequately in their staterooms, most guests avoided getting into the pools and hot tubs with other semi-clean people. Outside of pricey options such as gambling, spa treatments, art auctions and shopping, the main daytime entertainment consisted of occasional trivia contests, art/craft or music “classes” limited to just a few participants, older movies shown outdoors in the hot sun for a few dozen loungers near the pool, and watching the news or a few old television programs in the stateroom. Evenings sometimes included an outdoor movie, a few musicians at various crowded bars and an occasional production show of singers and dancers at the inadequately sized main theater. (Most shows were SRO for those who didn’t arrive very early.) Independent entertainers got onboard the ship a couple of times, but their entertainment value was highly variable, with some audience members leaving after only a few minutes. And a few scheduled entertainment events were canceled due to the ship shaking too much. One event of interest (Voyage to the Stars Planetarium) could only be accessed by signing up during a single 15 minute window early in the morning several days beforehand. Why something so popular would only be offered once to a small percentage of guests was never explained. The Caribbean Princess has some major engine problems that even in calm seas caused a great deal of shaking and noise, reduced the ship’s speed, and created thick black smoke billowing from the stacks. Sleeping at night (under clammy sheets) through the noise and frequent jolts was very difficult and many guests complained about it. One port of call was cancelled when we arrived due to ocean swells we could not see and that clearly did not prevent other cruise ships nearby from tendering at that port. Another port of call was reduced to less than an hour’s stay and was restricted to visiting a vendor tent on the adjacent industrial pier. The cancellations of port calls and entertainment were disappointing, to say the least. Internet service onboard the ship was so bad that many people waited in line for half an hour or more to complain about it and get a refund. Connection with the “special features” of the Medallion app was especially confusing and never did work for us and others, so after a couple of days we simply gave up trying in order to save our sanity. At the Panama Canal, which was the main reason many guests had booked this cruise, instead of cruising Gatun Lake as is traditional, after exiting the initial locks the ship merely turned around and anchored in place next to the locks to await permission to go through the locks again in late afternoon, giving guests nothing new to see and wasting much of the day for those onboard. And after going through the locks again those same guests were not allowed to get off the ship as scheduled at the port of Cristobol (where the guests who had been on excursions all met up with the ship) until less than an hour remained before the ship’s scheduled departure time. The excuse given was that the captain was afraid the excursion guests would not board the ship in a timely manner to depart on time, which they actually did with about an hour to spare. We believe the captain eventually allowed the non-excursion guests to leave the ship for that short while because otherwise the cruise line would have been obligated to refund the Cristobol port fees for many of the guests. Regardless, by the time the initial decision was reversed, many guests had gotten ready for bed and didn’t want to bother to re-dress just to spend such a brief time in a vendor’s tent. Talk about frustrating. At most extremely hot ports of call the ship staff didn’t set up cold drink stations near the gangways for returning guests even though they were very much needed. On the deck of the ship an elderly woman even fainted from the heat but ship’s medics would not allow her to be carried or walk to an air conditioned indoor area less than 5 feet away, but instead brought her a chair to sit in on the hot deck and had her husband fan her with a paper. This made zero sense to us. Summary: For the record, we are very experienced cruisers who went on 6 cruises in 2018 alone. Over the past 12 years we have cruised many times on each of 4 different popular cruise lines but we have no financial or other connection with any of them. Our reviews are as objective and fair minded as we can make them. While there were several significant positive aspects of this particular cruise, the overall deficits were serious enough that, despite our high loyalty status level, we will never book another Princess cruise again. Instead of “coming back new,” we came back stressed, disappointed, and so ill that a week later we were forced to cancel our long awaited holiday travel plans to be with family. Read Less
Sail Date December 2018
The Bad : Ship shakes under sail and unbelievably worse in port, especially annoying when you are dining. Common areas good condition but we had hit and miss cabins this fall and winter, some ok and some awful condition. Ship staff said ... Read More
The Bad : Ship shakes under sail and unbelievably worse in port, especially annoying when you are dining. Common areas good condition but we had hit and miss cabins this fall and winter, some ok and some awful condition. Ship staff said they can’t update the rooms without a dry dock and the company keeps putting that off. Personally had and witnessed some negative interactions with the Guest Services Staff. As typical of the brand no built in activies for active adults and children. Just off a Christmas cruise on another ship of the brand, many families cruising and the young people were bored out of their minds. Royal Caribbean, Carnival or Norwegian would have been a better choice for a family vacation. The Good: The company has invested in Internet upgrades for this ship. Room and Dining staff generally excellent as is usual throughout the brand. Food quality and selection was on par with the brand and far superior to Royal Caribbean. Read Less
Sail Date November 2018
We chose it because the price was reasonable and wanted to see the rest of the So Caribbean. We loved the excursions be the ship left a lot to be desired. They had v ery little entertainment during the day and what they had at night was ... Read More
We chose it because the price was reasonable and wanted to see the rest of the So Caribbean. We loved the excursions be the ship left a lot to be desired. They had v ery little entertainment during the day and what they had at night was no very good. We loved the Royal and Regal but this ship is one we will not sail on again. We were bored and that does not usually happen on a cruise. The crew was great as was the food. A lot of our time was sent in the casino which was our form of entertainment. The chairs in Crooners were filthy and very uncomfortable. The mattress was too soft and gave us back aches. The worst was the size of the shower in our balcony room. It was horrible. My husband is 6ft 3 and could not manage. I had trouble. Could not bend over and was my feet. Had to do it when I got out. We will not go on this ship again. Read Less
Sail Date November 2018
This was my 6th cruise (Holland, Celebrity, and Carnival), 1st on Princess. I tend to travel like an old person, with early mornings and early bedtime, and I'm not into the party scene. For me cruising is a relaxing vacation with ... Read More
This was my 6th cruise (Holland, Celebrity, and Carnival), 1st on Princess. I tend to travel like an old person, with early mornings and early bedtime, and I'm not into the party scene. For me cruising is a relaxing vacation with fun new places to visit, and it's not about boozing it up, or climbing a rock wall. Based on what I'd read, Princess sounded like my style. The embarkation process was very smooth and easy, and then up to Lido to kill time waiting for our room (a reasonable wait time considering we were on board very early.) We were in E416, obstructed view but not too obstructed, and the location was fantastic -midship, and a middle floor. No noise problems, which I was concerned about given how close to the elevators we were. There were two big issues with the room: 1. This is the tiniest bathroom I've ever had. The shower was ridiculously tiny, and certainly was not roomy enough to do anything like turn around, or shave my legs in it. (I had to sit on the shower seat and put my legs up on the toilet, and my roommate had a very hard time due to some mobility issues. 2. There is a serious lack of electrical outlets!!!! One outlet with two plugs in the sleeping area, 2 low power outlets in the bathroom. My roommate had a CPAP and another medical machine to plug in and had to be close to her, we both had phones to charge, camera batteries to charge, and a tablet to charge. Good thing we brought a plug strip! The location of the outlet still sucked, I had to navigate around my roommates bed in the middle of the night to get to my phone cord to plug my phone in. (Because princess has a website at sea they want you to use, I had my phone with me all week, and I really hadn't expected to want to carry it.) That said, our room steward, Pratap (sp?) Was amazing!, and I don't think he ever got a chance to sleep, cleaning and tidying the room 3 times a day. The room was disappointing, but what really put a damper on our trip was the food and dining experience. Having sailed with other cruise lines before, we were expecting to have some great meals. Instead, the buffet was boring and rarely seemed to change from day to day, and it wasn't big enough to offer variety. We were in Mexico, but there wasn't a taco on sight?) The dining room service was attentive, but horribly slow! 2 hour meals were the norm. (I like relaxed dining, but it made us miss the show sometimes it was so slow.) And the food was, at best, okay. The potatoes were consistently in need of salt (or flavor.) The main courses were generally flavorless. Desserts were disappointing in variety. The selection was disappointing to say the least. (I liked the pizza station and the soft serve, but I have low standards for those two items.) We paid $29 one night to dine at the Crown Grill and were very surprised to find it a pleasing meal, much more like the meals we enjoyed on Holland America and other ships in the past. (The mashed potatoes of all things were the best part. Wish they let us take the leftovers back, I hardly ate any of my steak after the asparagus and potatoes, but I did get to take dessert to the room!) Also, our waiter was great. His name was Zsolt). Apparently Princess wants you to pay for what other lines include already. I'm glad we didn't go until the end of the week, it would have made the other food that much more disappointing, and I certainly didn't budget for $30 a night for meals. We had a hard time finding water onboard. I felt like I was inconveniencing the pool area bar staff when I had to ask for a glass of something they didn't get paid for. The other bars were friendlier, but it was still ridiculously unavailable. I would have killed for more water stations. I also felt like we were getting Nickel and dimed to death. Aside from booze costs, which I expected, they charged for fancy coffees, milkshakes, a coupon book, bottled water, burgers and fries and so on. I get that they have to pay for the water, but to charge $2.50 a bottle when that can buy a case on the mainland was just plain wrong. Points to Princess for cleaning and maintenance. Every day we saw the crew out painting, patching sanding and restaining, and generally keeping the ship in shape. We only saw one show, a musical performance by a guy who THOUGHT he was funny. Horse racing was great. The pools (2 midship, I never made it to the others) were comfortable. Horse racing was fun. Watching the pool games was fun. We enjoyed the wine tasting both at sea days. I wish they put some of the singers in the bigger lounges rather than the piano bar off of the atrium, it was standing room only on several nights. My roommate has mobility issues and the staff did their beat to help out. (Except in the dining room, they seemed to like to sit us in the back of the room, and it's a maze to get there and out again.) Elevators were plentiful except on embarkation and disembarkation day. But the doors closed fast! Which was tough for someone with trouble walking, so I learned to move quick and hold the door. Also not impressed that the promenade deck had stairs. My roomie made it up once on embarkation day, but never tried again, which took away some of the fun of walking the ship when we could only do 4/5ths of it. We went on city tours in Grand Cayman, Belize, and Cozumel. Loved the turtle farm and tour in Grand Cayman, and in Cozumel on the land and sea tour, the semi sub was awesome!!! Would not recommend the city tour in Belize. The city is obviously struggling, and we felt uncomfortable on the open air trolley. All we heard about afterward was how we should have done the cave tubing. We did the ultimate beach package at Roatan and loved it. Included a Cabana, snorkel gear, 2 floats, the chair lift, and 30 minutes of kayaking. Just check your tickets- we bought 2, only to find that one ticket was for 2 people. They were kind enough to refund the second ticket to our account. Also, however often you apply sunscreen, you WILL burn that far south. Bring aloe, especially if you can find aloe with lidocaine. Keep it on the fridge for super cold relief. New cruisers were all impressed with the ship, so it might make a good first cruise, but we heard from several well seasoned cruisers that this cruise was not up to snuff for them either. (On a side note, make sure to ask everyone how many cruises they've been on... The answer may shock you!) Final tip: do yourself a favor and have the cruise line take care of getting your baggage to the airport after-hours I wish we had!!! We will probably go back to traveling with Holland America after this, but will certainly not be on the Caribbean Princess ever again. Read Less
Sail Date June 2018
This was my first cruise with Princess and as a result of my experience, it will definitely be my last. Prior to booking, I had this impression that Princess was an elite cruising brand. I expected more of them than I would a Carnival, ... Read More
This was my first cruise with Princess and as a result of my experience, it will definitely be my last. Prior to booking, I had this impression that Princess was an elite cruising brand. I expected more of them than I would a Carnival, Norwegian or Royal Caribbean cruise line. I could not have been more wrong. Let's start with the PROS since its a short list. PROS: Embarkation - Princess is very organized. I was on the ship in less than 20 minutes from my arrival to the pier. I have NEVER gotten on a ship that fast before. There was no haggling to buy onboard packages and no pressure to take pictures. It was the most quickest, easiest embarkation I have ever experienced. Shore Excursions - I really liked that while the Excursions desk was not always manned that they had iPads at the desk so I could book excursions during their non-operating hours. I struggled whether to add this to the CONS list really, because the Excursions desk was closed before and during our sail away period, but I do like that I had this as an option. I like to book my excursions as soon as I get on the ship. I later learned I could have booked them in my room via the TV. Entertainment - I really enjoyed some of the musical talent on this ship. I learned of some new artistic gems like George Thursting that I now follow through social media. Love them. Folks, that's where my PROS list ends. Let's dive into everything that made this cruise horrible and left me vowing to NEVER cruise with Princess again. CONS: Bed Bug (in Room B249) - I usually don't sleep much, if at all, the night before a cruise, because I am busy packing and getting my house (and life) prepared for my extensive departure, so I usually make up for that sleep the first night on the ship. This cruise was no exception. I grabbed a bite to eat and booked my excursions once I got on board and I headed straight to my room to snooze. After we set sailed, I got up to grab something out of my bag and when I returned to the bed I noticed what looked like a bed bug crawling over the duvet cover. I screamed! I ran outside where the cabin steward was. He came in looking embarrassed, but not surprised, and scooped the bug into a glass jar. I was mortified. All I could think was how grateful I was that I had not unpacked yet. I did NOT want to take any of these critters home with me. I hear bed bugs are horrible to get rid of. I went straight to the reception desk to report it. Its the first night, so there's a long line. I patiently wait. When I get to the line, the service desk rep (Ignacio and Aracelli) said there was not much they could do besides send someone to investigate and clean the room since the ship was sold out. They did not offer me some place to sit or rest at during this 2-hour investigation. They did not offer me a complimentary beverage or meal. They did not apologize for the inconvenience. They did nothing, but "investigate." I stood on the side of the reception desk for 2 hours exhausted. I finally got back in line to see if there was an update, since NO ONE spoke to me during those 2 hours and only after I got back in line did someone call to check on the "investigation" and that's when I was told they were done and they did not find anything else (meaning another bug). For all I know, the investigation could have been completed an hour earlier. I return to my room alone. Visibly shaken, they did not offer to escort me to my room to reassure me and show me their findings. No one was there when I arrived. It was hours later when the cabin steward supervisor and my cabin steward returned to tell me the supervisor found nothing. I asked if I would be able to get checked by medical - something the front desk rep said I would be able to get as a courtesy to check for bed bug bites - and the supervisor told me NO. He said the ship doctor is not like a doctor on land, they're expensive, so I would have to pay for this myself. Um... OK! I was done after this. Done. He treated me like I was an inconvenience. Very hostile. I never unpacked my bag. I kept it closed the entire cruise and I checked my room for bed bugs each and every day. I tried not to let this ruin my trip cuz then I would definitely be on the losing end. I tried to make the best of it. Ship - Its old. Real old. Very dated. There's rust, mildew and mold everywhere. While I stood in line at the guest desk, I noticed there were multiple leaks from the ceiling. Also, the layout makes no sense. They give each deck a name. For example: Deck # 11 is named Baja and Deck # 15 is named Lido. Instead of referring to the deck number, you had to learn the deck names, because that is how they were referenced. It was so cooky. Then there were only so many elevator banks. I believe there were three or four for the entire ship and one or two of those only went to a few floors. There were no machines for people to add money to their room card/key. Everything went through the very incompetent guest desk. And they had to escalate everything. No one at the desk could make a decision at their level. No one was empowered to just do common sense things for guests. While I waited for my bed bug investigation, I heard a man with Platinum Level Status get upset over his beverage package and how someone screwed it up. I stood there thinking: If this guy is a loyal Princess cruiser and they treat him like that, how should I expect them to treat me? Not good, folks. Not good. Dining - I actually like the seating in the buffet dining areas. I liked that there were pub seating that looked directly out the window, so if you're a party of one you're only taking one seat and not an entire table. That's where my likes end. The food options were very limited and buffet small. It was about one-third of the size of the buffet area on the average Norwegian ship. Horrible! I made due, but I was just shocked. In Conclusion: The pros definitely did not outweigh the cons. I cannot justify the cost of the average Princess cruise for me to try the brand again. Outside of wanting to experience the Princess brand, I really chose this sailing because it was going to the ABC islands and it was full of smart at sea days. Heed my warnings. If nothing else, stay away from this ship unless you've cruised it before and know what to expect. Read Less
Sail Date May 2018
It was our anniversary and we are trying cruise lines other than Carnival. We were fortunate to get upgraded to a Club Class mini-suite. We had booked an accessible balcony but when we were offered an upgrade we jumped on it since I ... Read More
It was our anniversary and we are trying cruise lines other than Carnival. We were fortunate to get upgraded to a Club Class mini-suite. We had booked an accessible balcony but when we were offered an upgrade we jumped on it since I could fold my wifes wheelchair and carry it in the room. Darn we got spoiled in the Club Class dining room. Our servers were first rate especially Marvin, Greys Kelly and Sergio. The ABC islands were interesting for caribbean islands since they are very arid and have cooling tradewinds. It never got above 82 and the breezes made them very comfortable. We only picked two excursions, both were trolley trains on Curacao and Bonaire. They were average since the seats were tiny and faced each other. They did offer a view of each islands capital. The TV line up featured Msnbc, Fox, Cnbc and BBC world news along with espn international and the deuce. Their on demand movies were first rate and very current. They showed the latest on the big screen up top (the movies under the stars became a favorite activity) and then they would add them the next day to the offerings in the cabins. Movies shown included (this was May of 2018) Star Wars, the last jedi, The Black Panther, The Greatest Showman, Justice League etc. The offerings in the cabin included many oscar nominated films such as I Tonya, Shape of Water, Dunkirk, Three Billboards, etc. TV offerings were from the Discovery Channel and many current series. I know most folks don't watch a lot to tv on a cruise but not everybody is a party animal so I mentioned them. Read Less
Sail Date May 2018
14 fabulous days in the Caribbean. We are addicted to the Royal Princess but wanted a longer getaway. The food was excellent and I ended up enjoying the older model Marketplace with it's circular system. The new Planks was the best ... Read More
14 fabulous days in the Caribbean. We are addicted to the Royal Princess but wanted a longer getaway. The food was excellent and I ended up enjoying the older model Marketplace with it's circular system. The new Planks was the best meal of the cruise. Too much food really but everything tasted phenomenal. Cost was only $12 for a full meal with dessert. --to die for dessert Like I want the recipe dessert. As usual the service was very good although it appeared this might have been a training ship and the young ones sere often in pairs or groups. I wish the photographers could have a sense of humour and not all pump out the same poses. Too expensive anyway. Although recently upgraded there were a lot of missing buttons for accessibility--in and out of washrooms. This doesn't make sense to me. Inside the public washrooms the accessible one is just inside the door with the door opening outward thus blocking access to the rest or the washroom when it is being opened. Staff appears comfortable with wheelchairs and ask how to help. They are trained well in this aspect. Lots of closet space in the cabin and very clean. Read Less
Sail Date March 2018
We always have wanted to do this cruise...price and timing right. We had never sailed with Princess before and cannot tell you how pleased we were. Cruised with several lines over last 20 cruises, most recently with Cunard and Oceania. ... Read More
We always have wanted to do this cruise...price and timing right. We had never sailed with Princess before and cannot tell you how pleased we were. Cruised with several lines over last 20 cruises, most recently with Cunard and Oceania. We honest felt the level,of service on Princess exceeded that ofmthose two lines. Exceptional service at every level in every interaction was standard. Some food leaving a little to be desired, but overall very good. The Canal experience was wonderful, especially because we had been told to reserve space on deck 17 in the Sanctuary...$60 per person additional well worth it! We’ll be back to do,the entire Panama Canal transit because this was partial. Thank you Princess. Several,pluses...the wine bar was very special and Laurentia, the wine expert was indeed that! Being assigned tomAnyrime dining was perfect because we could make a reservation and the maitre d Giovanni and our waiter, Abel, were superb at their jobs Read Less
Sail Date December 2017
We chose this cruise for the date and the itinerary...and we needed to take it this fall as my father's dementia was rapidly progressing. So, in terms of age and ability (and the kindness of other older passengers), it was perfect. ... Read More
We chose this cruise for the date and the itinerary...and we needed to take it this fall as my father's dementia was rapidly progressing. So, in terms of age and ability (and the kindness of other older passengers), it was perfect. The re-furbished ship and wonderful new beds were amazing...and there are just no words to describe the excitement of going through the new locks! We had been to Alaska on Princess and loved it. Logistically, it was the perfect trip. This one was not. First problem, the ship docked late and 2,000 people were trying to get off and on at the same time. This caused confusion and we never saw any luggage porters So we lugged our big bags (and my parents'!) all the way to the check-in desk inside the terminal and they chastised us for not checking them in. Sigh--we stood in line for an hour, you'd think ONE staff person from Princess who passed us would have mentioned that we need to check our bags. Other passengers had the same problem. Our premium aft balconies (B748 and B754) on the Baja deck (11) were awesome, as was our room steward, William. However, there was crowding for meals and we had to go an hour early to see the Broadway-like shows in the Princess Theater. Really, they need to do is add a 6:15 show. The 8:15 show was tremendously crowded and I heard 10:15 was the same. The food just wasn't what we experienced on our Alaska cruise--too much repetition. Dinner the first night in Sabatini’s was amazing, but the Crown Grill the last night was not and the service was terribly slow. We had to "search and save" most mornings to get a breakfast table for four at the World Marketplace...However, let me be clear that the staff were wonderful, welcoming and excellent. And although the ports of call were great, the excursions really did NOT live up to their descriptions. A "submarine ride" in Grand Cayman was more like a glass-bottom boat with fifty people trying to see out the windows. I went to the excursions desk and complained about the "adventure park" my husband and I went to in Jamaica with three other guests. We were told when to do the offered activities instead of being given a choice and thus did not get to go tubing on the river because we waited for 30 minutes and gave up (we were told we could not go because we did not wait longer—it was 3:00 and we had not eaten lunch). A "snorkeling and scenic cruise" trip was great for snorkeling but the "cruise" was going about 100 yards offshore, which is where the reef was; but I was glad no one came along just for the ride! We also never received our room robes we requested (I never complained though) and we were also surprised because we did not understand that when we sent our bags all the way through to Dallas for our Southwest flight, which has no baggage fees, we were charged $25.00 a person for Princess to handle them. It was unpleasant that this fee was not clarified in the three-page "embarkation document" we were asked to read and complete. All in all, we loved the drinks (the bars were attractive almost always had room to sit and the bartenders were great), the Movies Under the Stars, the dancers/singers in the Princess Theater and the wonderful aft cabins. But would I go on the ship again...never! It just wasn’t’ the “wow” experience we had on Princess in Alaska. Read Less
Sail Date November 2017
Geriatric Cruise, Average age guessing 70. The Panama Canal crossing was great. Started before dawn though and made for a long day as we went on a excursion immediately after and were stuck in traffic and did not return to the ship until ... Read More
Geriatric Cruise, Average age guessing 70. The Panama Canal crossing was great. Started before dawn though and made for a long day as we went on a excursion immediately after and were stuck in traffic and did not return to the ship until 8:00 p.m. The excursions provided by the cruiseline were average. "Hurry up and look and move on." Panama City tour needs rearranged. You end up across town in rush hour traffic. Stop and go forever. Food selections at dinner included spaghetti, meatloaf and gnochi, Food was not always hot and steaks not cooked as ordered. Desserts were awesome as was the tour of the galley. Servers in dining room were great. We were celebrating my sisters birthday and she received lots of perks. Another woman at our table who was also celebrating received nothing She inquired and was told they have a drawing of 50 from all the birthdays and they are the only ones who get perks. Recommend scheduling your own tour in Costa Rica. Negotiated with the tour scheduler and took a tour of the island and a canal boat ride for $25 a person. Driver stopped at many places and showed us paprika, cocoa, bananas, starfruit, almonds all growing along the road. His name was Gary. This was my second Princess cruise. Love the movies under the stars and the ice-cream. If you are with your partner, the dancing is amazing. Shows not so exciting. The last show made great use of the new electronics on the stage...You were on Broadway when the curtain opened. Too bad they did not use it more. Read Less
Sail Date November 2017
After 10 years since our last cruise, I booked a 12 night adventure with my elderly father. I am 26 and he is 78 with a walker/cane. Overall, we had a great trip and enjoyed our time together - we are not picky people. However, he ... Read More
After 10 years since our last cruise, I booked a 12 night adventure with my elderly father. I am 26 and he is 78 with a walker/cane. Overall, we had a great trip and enjoyed our time together - we are not picky people. However, he mentioned several times while on the ship, and off, that he doesn't think he will sail with Princess again; and I agree. PROS: - Service: 95% of the service we received was exceptional! The genuine care and attention from many of the crew members salvaged the other aspects of the ship. I drink, so the bar staff got to know me over the course of several days and greeted me across the decks (by name) every time they saw me with a smile; even if I was just passing by. The restaurant staff was also wonderful and very caring. Maybe I just have a memorable face but they seemed genuine each time they greeted us night after night. The spa attendants had a bit more of a spicy demeanor but were still very nice and fun. I think they get tired of seeing the same old kinds of people and will treat you well if you take the time to talk with them. I only dealt with one excursion officer for our onshore endeavors who was extra helpful. After only meeting him once, he automatically sent my father priority passes to exit the ship with disability access and reserved us front seats on each bus - something we did not even request or know about. Each time we disembarked the ship, the crew was always very helpful and swift with my father - making a normally chaotic experience a stress-free one. The staff was 10/10, overall. - Cleanliness: The entire ship was very clean, our cabins were spotless, and the newly refurbished areas were very nice. - Excursions: The ports and excursions were all fun. We choose excursions that were designed for limited mobility and were simple to get off and on. Princess exceed our expectations with several of their offerings. CONS: - Food/Dining: After the first day cruising, my father and I recalled what we noted on our last cruise with Holland America: "My God, the food on this ship is so much better than Princess!" - a realization that we had forgotten when we booked this cruise. When you are on vacation, food is a big part of the fun. I'm going to break down the dining experiences we experienced: 1. Main Dining Room: Usually decent food. We stuck with shrimp cocktails each night and had about 1-2 good dinners that we would actually order again. Everything else was just meh. Only sent food back once, something I never do, because my steak was virtually raw, not medium. The staff was great, and the food was the best that was included on the cruise, so we frequented it more than the rest. 2. Buffet: The "International Marketplace" was very bad. The salads were like a cafeteria with prepaid dressings that tasted like they were from Sysco. The bread was always bland and dry. Their Asian-style food was like tough meat and veggies with generic soy sauce. Panda Express is more authentic. The only good food I remember getting from the buffet was veal and prime rib, which was only available one day each. I am not a breakfast person, so I cannot comment on the morning options. 3. Slice: The poolside pizza was disappointingly some of the best food on the ship. I did enjoy the pizza and the California toast was pretty decent if you like avocado and a ton of bacon. 4. Salty Dog: The hamburger place was disgusting. A frozen patty with very salty cheese and basic condiments. After one bite of the cheeseburger when we first boarded the ship, I looked at my dad and knew we were in for a rough time. All of the french fries on the ship are also frozen and flavorless with no seasoning. A hamburger is a hard thing to mess up, but the burgers on Princess make Burger King seem like a special treat. I didn't try their famous "Best Burger at Sea" because it was an extra $13, and I had no hope that it would suffice. 5. Crown Grill: At $40 per person extra, we decided not to try the ship's steakhouse. It probably would have been decent, but we decided we would just eat the free food on the ship and put our money toward better things - or even our favorite restaurants back home. 6. Italian Restaurant: I forget the name, but it was the best food on the ship - not to mention a ton of it! There are many courses so don't fill up on the delicious bread. Unfortunately, we waited until the last couple of days to try this spot because we would have dinned here more often if we knew it was good. Worth the extra charge! 7. Planks: Coming from barbecue country, we have high expectations. The food wasn't bad, but it wasn't amazing. It defiantly satisfied my cravings for meat and flavor. The menu was a bit confusing. We were a party of two and thought we each got a choice of 4 meats. However, they brought the "plank" for two of us, which was a ton of food. The order was therefore a little mixed up, but we didn't have a problem with it. The tri-tip was very tough but the flavor was good. The pickles came from a jar and were way too sour. If you are craving BBQ, it is worth the extra charge. Otherwise, skip it. 8. Steamers: You'd think a cruise ship would specialize in seafood... My dad was more disappointed than I was because he loves fish. The starters were good - we loved the chowder. The crab legs and lobster were also good (all I really wanted anyway), but not enough to fill you up. The flounder was inedible. It was smothered and injected with crab meat and overpowering cheese. It was like a VERY fishy omelette more than anything. Not worth the extra charge in my opinion, but it was the only place to get crab legs or lobster on the ship unless you deal with dressing up for formal night in the main dining room. 9. Room Service: Worse than main dining room, terrible hamburger same as the poolside place, very small portions. 10. International Cafe: The ship's only 24 hour place to get food. Cold pasta salads and sandwiches with about 90% bread and 10% filler. The bite-sized desserts were good. The rest was just food for the sake of being food. Nothing worth a second bite. Also had one of the worst mochas I've ever tasted. - Extra Charges: Don't expect to get anything for free on a Princess cruise. The internet is insanely slow and expensive. I spent a lot of my paid minutes waiting for pages to load. My father was horrified that they charge extra for black coffee everywhere but in the formal dining room. This means you have to pay Starbucks prices each morning if you want any caffeine. I purchased the unlimited beverage package which was worthwhile because they strictly measure a thimble's worth of liquor in each drink. They do have a good cocktail selection, but you cannot get doubles with this package. I was disappointed that all food except for the main dining room, buffet, and pool food areas was an extra charge. Even the real ice cream at the "Coffee and Cones" was an extra cost, only the soft serve yogurt is included. I also didn't like that you had to pay for many of the onboard activities and games including bingo. - Hidden Fees: Watch out for extra gratuity charges that will be added to your bill, even if you opted out of the prepaid gratuity. We were luckily advised by another guest to print out a copy of our invoice on the last night of the cruise - THANK GOD! We were surprised to learn that a daily $13.50 housekeeping gratuity had been added to each of our cabins, even though the unfriendly service did not deserve it. We cancelled that and tipped the cabin steward what we thought was fair in cash and left it in the room. We also caught a staggering $475.00 charge that was accidentally added by the spa staff without any explanation. After we questioned the charge, it was immediately removed as an honest mistake - but it would not have been if we did not see it first. - Service: There were only two issues we encountered with certain staff members... The crew at the ship's front desk were always elsewhere. With 7 stations, it was usually staffed with 0-3 people max. This made the front desk lines very long. The only other person who was unpleasant to deal with was our main cabin steward. He was nice enough on the first day but for the next 11, he would never smile, talk, or acknowledge you unless you made the first move. A real sour puss. My dad asked if I did something to offend him; that's how cold he was toward both of us. We both kept our cabins clean but I felt unwelcome and judged by him because he gave off such negative vibes. If I trashed my room each day then I would have understood, but this was weird. Sufficed to say, he did not earn his $13.50/day cleaning gratuity from me or my father because of his unfortunate demeanor which threw off our daily routine. - Commercialized Atmosphere: At times, it felt like being in a floating mall. Everyone was trying to sell you something - either a GoPro camera, a Discovery Brand accessory, or a really bad painting. The art gallery was right outside our room, so it was unavoidable. It felt a lot like Disneyland when you see signs like "Indiana Jones - Sponsered by AT&T" . Didn't feel upscale. SUMMARY: If you are reading reviews on a site like this, it means you care about what kind of vacation you are about to put good money into. If you don't care about food quality, upscale entertainment, or aren't looking for a young person's experience, you should seriously consider a Princess cruise. However, if you want a less commercialized experience, gourmet cuisine, and upscale amenities - seek another cruise line like Holland America or higher. I talked to some other passengers who had much worse horror stories on our same cruise... One man's room was directly across from the laundry room. During the first day of very rough seas (that day's port was cancelled), the laundry machine's overflowed and water spilled into his cabin - soaking the entire carpet and the luggage/shoes/belongings of his that were on the floor. When they discovered this, the crew made them virtually stay out of their room except to sleep while they cleaned and replaced the carpet. They claimed they had absolutely no other rooms to switch them to for the inconvenience. Despite several of their belongings being ruined in the food, Princess would only compensate them $50.00. No free things, no discounts, and no upgrades. I know it was hearsay, but I cannot imagine this lack of service in the hospitality industry. The only other note I have was more of a personal bummer, not the ship's fault. I know that a 12 day cruise in September around the British Isle's isn't as sexy as a Spring Break cruise to Cabo, but I was very surprised that I was one of the youngest people on the ship. There was virtually no nightlife after 9:00 PM and the few bars that stayed open until 1:00 PM were very dead. The last Holland America ships I was on allowed the crew to enjoy the bars and nightclubs which made it a lot more social and fun. This was not allowed by Princess, so there was zero party scene. The crew told me that there are lots of parties and social events each night on the lower floors, but passengers are not allowed. There was also a number of "un-hosted" meetups advertised at various bars and lounges for singles, LGBT, etc. I tried to go to three of these but it was impossible to tell who else was there for the same reason. I only ended up meeting one other person there for the meetup because the only way to tell was to awkwardly go up to others and ask if they were there for the same thing. Just a poor system. It was not a bad cruise, but if I could do it over - I would have found another cruise line for this vacation. Overall, disappointing. Read Less
Sail Date August 2017
This ship has a strain of flu not yet in the U.S. and is knowingly operating without quarantine or warning at-risk passengers. I saw a cupful of bedbugs found by first time cruisers on their honeymoon, scrubbed black slimemold out of my ... Read More
This ship has a strain of flu not yet in the U.S. and is knowingly operating without quarantine or warning at-risk passengers. I saw a cupful of bedbugs found by first time cruisers on their honeymoon, scrubbed black slimemold out of my handicapped shower. I paid too much for my mediocre, passive/ aggressive pedicure. Dining and waitstaff were magnificent, thankfully. As half of a double income no kids, I am unimpressed, regardless of the Captain's good graces. Take Clorox wipes and avoid the population the UK is beautiful. The ship's age is showing, and I understand that it's a ship, things do go wrong, but having watched several friends and family members have to get upset/ and/or sick enough to have to raise their voices to get a response , I will be hard pressed to recommend this brand. For an organization that bills themselves as the consummate host, I find their actions, rather lack thereof, grossly negligent, greedy, and deplorable. Read Less
Sail Date August 2017
We really enjoyed our 8 day Southern Caribbean cruise. We booked 3 adjoining balcony rooms, and were very glad to see that our room steward could open them up so we could all be together. The rooms were small but not unusually so. The ... Read More
We really enjoyed our 8 day Southern Caribbean cruise. We booked 3 adjoining balcony rooms, and were very glad to see that our room steward could open them up so we could all be together. The rooms were small but not unusually so. The beds were comfortable. The shower was pretty cramped but them I'm 6'3" 250 pounds so your mileage may vary. We loved every part of the ship, from the lounges, to the shows, to the casino (which took all our money... ::) and the food, which was much better than expected. We ate in both specialty restaurants and the food and service in both was excellent. Meanwhile the crew was attentive and kind, and always smiling. We kept running into the same folks over and over, and they remembered our names and gave us a big smile. We felt like family. The other cruisers were an older crowd. I turned 57 during this cruise and I felt quite young in this crowd. Only a few small children were on board. I feel like the Southern Caribbean itinerary is the perfect combination of sea days, and island time. We enjoy both, and this cruise delivers. I'm already planning my next Princess cruise. Read Less
Sail Date January 2017
I have to walk with a walker, The people that helped me with the wheelchair took very good care of me . The only thing that went wrong is getting on the ship. I got out of the bus and the wheelchair and was taken inside, I picked up my ... Read More
I have to walk with a walker, The people that helped me with the wheelchair took very good care of me . The only thing that went wrong is getting on the ship. I got out of the bus and the wheelchair and was taken inside, I picked up my papers and my cruise card and was wheeled to the waiting area. I had a priority boarding pass. the man from Princess looked at it did did not tell the lady with him that I had it. After a hour siting in the waiting area and seeing the gold and the first time people going on , we asked the man why we were still there, we were Platinum member and had a Priority pass. he told us he did not see it and it was over a hour and a half before we were taken to our cabin. Once we were on the ship every thing was great. we went on several excursions , they made sure I had a front seat on the bus because I could not walk down the aisle. I had a handicap cabin and it was wonderful, The food and the service was great. We paid the money for our bags to be taken to the plane and sent to Denver, I would pay for this service any time I could use it, It worked out very well . Also we had a cabin that had the tow lines by it so the gave us a pass to go to the Sanctuary and we have wonderful service there. Read Less
Sail Date October 2016
We specifically chose this cruise because of where it started/ended/travelled New England-Canada. Group of 6 travelling together (family) and we were all somewhat disappointed with the ship (older -outdated-small rooms-quality and variety ... Read More
We specifically chose this cruise because of where it started/ended/travelled New England-Canada. Group of 6 travelling together (family) and we were all somewhat disappointed with the ship (older -outdated-small rooms-quality and variety of foods especially at buffets but also dining room) The entertainment on board we thought was good to very good in the theatres, the choice of movies on board was lousy - especially taking into account average age of passengers and no children on board. The entertainment on the rest of the ship was less than good EXCEPT for the piano player/singer FLOYD in the piano bar - he was great. The cabin steward was overworked in our opinion (only one person who did a very good job) but no helper - never seen before. All of the waiters and help in the dining room were VERY GOOD and great to communicate and deal with. Much of the staff in the main other buffet dining areas were friendly and provided very good service. The food at the buffet was somewhat disappointing. No eggs made to your liking on request - already prebaked and sometimes there too long before serving as with pancakes and waffles. Choices and variety of food for all meals at buffet much more limited than we have seen on previous other cruises both with Princess and other cruise lines. We can't believe that on an East Coast excursion, we got lobster as a menu item only ONCE - 3rd last day of journey. Never any crab offered and shrimp served was good but not great. Other seafood offered less than expected. Not impressed with many off shore excursions which are grossly exorbitantly priced. The hot tubs were NOEVER hot - the pools are too small and cannot be used at this time of year because not warm enough and THERE IS NO COVERED OVER POOL available. Very disappointed to hear/find out that Princess even takes a percentage of fares/pricing from independent tour/taxi/group rates found onshore supplied by local service suppliers. This simply adds to my disappointment with Princess - especially since we saw so much better and different in previous Baltic cruise we toke with you. Your gratuity rate is also questionable - pay your employees more - travelers pay enough for these journeys without overly high gratuity. The different ports we visited were great and this cruise certainly offered a very choice of stops and few sea days. We did enjoy the cruise but disappointed with a variety of things as mentioned. Would highly recommend a New England/Canada cruise to others but not necessarily recommend Princess as the cruise line to take. Princess service, quality and overall passenger enjoyment has dropped considerably from what we previously experienced 6 years earlier and is significantly less than what we have experienced on other cruise lines more recently. Your staff on the whole was GREAT and very good to and for us. I do plan on sharing our views with others, even on line, as we feel quite strongly about our disappointments. I would welcome a call to further speak about our experiences with a Princess manager or executive. Read Less
Sail Date September 2016
Embarkation was very good and well organised, the ship is lovely and clean, the staff very friendly for most of the bars and restaurants. The entertainment was awful and not what anyone other than Americans would call entertainment, ... Read More
Embarkation was very good and well organised, the ship is lovely and clean, the staff very friendly for most of the bars and restaurants. The entertainment was awful and not what anyone other than Americans would call entertainment, this made the whole trip poor because wherever you went you were bombarded by really poor so called entertainment, this was compares asking guest to run around and grab items of clothing and cocktails and run back to the stage with them, or over loud demonstrations of someone cutting up a melon making little people from them. The live band Fusion had a repertoire of about 20 songs and played them to death. The food was ok, but not as good as on P and O, afternoon tea was a total let down and lots of people complained about it. Our biggest complaint was about the photographers who constantly bombarded you with stupid photo requests where ever you went on board they hassled you to the extent this is the first cruise we have done and not had formal photographs done on board. The formal nights were also very low key and not made in to a celebration night because of the lack of good entertainment. They had a comedian in the theatre who was sexist and again his idea of being funny was to take the mick out of the guests - Not funny The theatre only showed 2 shows all week - Disapointed Read Less
Sail Date May 2016
This was my 5th cruise, but my first cruise with Princess. I have sailed with Disney and with Carnival for my other cruises. I absolutely love cruising and being out on the ocean, and try to look at the brighter side of things when things ... Read More
This was my 5th cruise, but my first cruise with Princess. I have sailed with Disney and with Carnival for my other cruises. I absolutely love cruising and being out on the ocean, and try to look at the brighter side of things when things happen because I believe it's what you make it. This cruise tested me and my attitude, that's for sure. I took my niece for this cruise, this is her 3rd cruise, and it was quite the adventure we will never forget. She was turning 14 at the end of the cruise, so it was a celebration while on board, but I'll cover that in a bit. We drove to Houston on Saturday, March 5th, and stayed at the Marriott by Courtyard at NASA. It was a nice hotel, and we enjoyed it. No complaints other than there was no "free" breakfast, but we knew that before we booked, and planned on eating lunch on the ship, so it wasn't a concern. Driving into the hotel was beautiful, there were structures of astronauts and planets and lovely palm trees. We stayed in an accessible room apparently, as we had a doorbell and none of our surrounding rooms did, but being a child of someone who requires accessible rooms, I wasn't impressed at anything else in that area, as the doorbell and light was the only thing I noticed that was really different than any other room. The room was clean and very spacious. There was a desk with a chair and also a sitting chair. There also was an iPod dock (something we read about in the advertisement when we booked the room), but it was for older apple devices, as the charging port was the larger style instead of the smaller newer ones. No biggie since we brought our own chargers for the cruise. We got up and drove to the port, it was an easy drive, about 10 minutes away. We prepaid for parking and saved $5. We dropped off luggage with a porter first, then we had to drive all the way back around and check in with the ticket booth. We were directed where to park and the shuttle was right behind the car waiting to pick us up to take us back to the building. We had to stop at a table and fill out a health questionnaire and then proceeded into line and was quickly checked in. We were handed two ship maps/deck plans with our cabin number on it. We both traveled with our birth certificates, and nothing was ever said about her not being with another adult or not being my child, but I had a notarized statement ready just in case, as well as my marriage certificate, as we have been asked to provide both on previous cruises (but not every time). Back to back boarded first, and then we were able to board. We went straight to our cabin, R407. It was an inside cabin that was sideways. Pictures I had previously found online led me to believe the cabin was much larger than it actually was. We have stayed in sideways cabins before (on DCL) and it was our favorite, but I was shocked at the size (or lack of) of this cabin. Our cabin steward came and introduced himself. We checked out the bathroom, and I'm still trying to get over how incredibly small the shower was. This was the smallest room, the smallest bathroom and the smallest safe I have ever had. I have a hipster Vera Bradley purse, and it wouldn't fit in the safe. So I tried putting my folder of documents in there, and it wouldn't fit either (it's a regular size folder). I also noticed there was no drain in the bathroom floor (other than the actual shower drain), like I'm used to on Carnival, and I did flood the bathroom several times (even the water didn't have enough room in that shower! Ha!) We pre-ordered the Sodas and More package, and was expecting the cups to be in our stateroom, but they weren't. Once we unpacked (our luggage arrived while we were unpacking our carry on luggage), we decided to go explore and have lunch. I stopped at a table they had set up for the beverage packages and asked about the cups, and he stated if you pre-order the package, you no longer receive the cups. I stated that that was disappointing and ridiculous. We did receive the cups in our cabin on the 3rd night with a note saying we pre-ordered that, and that we prepaid our gratuities. I also requested on the last night a cake be delivered for my niece's birthday, they also informed me the door would have some decorations. I brought some just in case, because I noticed every time I spoke with someone on the phone about anything, it was different every time, so I wanted to be prepared. Of course, there were not any decorations, so I hung my own, and the next night, we had the ship decorations added. We went to lunch at one of the sit-down restaurants and met some really nice people. We had to share the table with 3 other couples. Lunch was good, service was quick, especially the drinks (Carnival I feel fails in this area). After lunch I stopped by Guest Services to see if there is a limit I could put on my niece's card, and they informed me that isn't how it worked, but I could block some spending from bars, shops and casinos. I just left it alone, as I felt she was responsible enough and we had agreed on an amount. Turns out, there wasn't really anything either of us was interested in buying in the whole 7 days, so she didn't spend a single penny. We were both pretty disappointed with that. The night before we left, we found out we weren't going to be visiting Princess Cays (VERY disappointing), so we went to the excursion desk to try to find something for Nassau (they replaced PC with Nassau), so we booked the Discover Atlantis tour. Then it was time to go to the Muster Drill. We had to take our life jackets (you don't on CCL and DCL), but at least the drill was indoors. We also had to try on our life jackets which scared my niece because she already knew about the generator, and being that in depth of a drill, she wasn't used to, so she was nervous. After that, we went to the "Sail Away Party", but left early because it wasn't much of a party at all, at least not to our standards. We made our last phone calls before putting our phones on airplane mode and got connected to the Princess @ Sea app. You have to find your account number to add people to your list, and you don't get notified of any new messages, so the only thing we wound up using the app for was checking our stateroom balance. She was pre-registered for the youth club (the teen one, Remix). There were 70 total kids onboard. 70. Out of 3,000 + people, only 70 of them were children. It was spring break in Texas. I had heard that Princess is labeled as "Heaven's waiting room", and after this cruise, we believe it! There were scooters, canes & walkers EVERYWHERE. I have NOTHING against that, like I stated before, one of my parents is disabled, and uses a scooter, and a cane, and I am fully aware of the need for those things, and have respect and courtesy for those people, but I can't figure out how we didn't have power failure at night when all of those things had to recharge! I had never in my life seen so many. We finally made an ongoing joke the whole cruise to see how many groups we could find - knitters, readers, card players, and bar hoppers. (Every single time we went by this one bar, the same couple was there, and in the same seats.. seriously - every. single.time.) This cruise / cruise line / ship is not for young families or children. They seemed to have one CD that they played on repeat the entire 7 days in all of the public spaces, and about the "newest" pop song on it was "Shake It Off" by Taylor Swift. We went to dinner in the Island Dining Room (we had anytime dining) around 5:15 and had no wait. The service was good, the food was alright. We went to the 7:00 "Welcome Aboard" show. It was okay. The theater was small to have a ship occupancy of 3,000 + people. It wasn't like Carnival, but more like Disney. Arms on each seat instead of couches, and in one side of the arm, there is a table you can pull out- but if you have any size stomach at all, don't count on using that. Around 10 we went to the room, basically for a lack of anything else to do. We figured maybe tomorrow would be better since it's a day at sea, usually there are lots of activities happening on those, so we were looking forward to it. Turns out, every single day was a bore. I am one of those people who cringe when I hear someone say they are bored. I was raised not to say that, and that there is always something to do, but I was actually bored on this cruise. They had a holiday sale, and the shirts were $10 each. We got excited and ran to the shirt table, to find that the shirts said Western Caribbean, Cozumel, Belize and Roatan. (NOTE - our ports were Eastern Caribbean, Key West, Freeport and Nassau)..... I still can't figure that out. Another day, they had a "special" sale - 2 shirts for $20. IT WAS THE SAME EXACT SHIRTS. And, it's the same exact price!! We are still laughing about that one. On the "Fun Day At Sea", there were events like golf chipping in the pool, some movies, the shopping spotlight show (which we think should be renamed "The Diamonds International Show" - as that was 95% of what was discussed..... for nearly 2 hours.) The free gifts were some bamboo lei's, a Del-Sol tote bag, 1 shirt, 1 frisbee and a "diamond" necklace. This night was formal night, and people do go formal pretty well on this ship (comparing to CCL). The lines were SO long for dinner, we decided to go back, get "normal", and head to the buffet. We didn't want to miss the show (that's about the only thing exciting we had been waiting for all day). The buffet was good, and actually, due to menus in the dining room, we ate the buffet nearly every night. One night they had fried chicken on the menu, so we went, and sat next to a lady who informed us fried chicken was one of the worst things you could put in your body, and we had to hear a health speech during the whole dinner. The fried chicken was gross, and we couldn't eat it. We hit the buffet after the show. Note - I normally NEVER miss dining in dining rooms for dinner. In fact, out of 5 cruises, this was the first time I had ever eaten in the dining room, so eating in there nearly every night really says something!! I normally love dressing up and going to the MDR and enjoying the atmosphere, but not here. Not this time. We went to the comedian's show in the Explorer's Lounge. A lot of shows and games were hosted in this lounge, and if you want to go, get there AT LEAST 30 mins. early to get a good seat (We usually shot for an hour). The comedian was hilarious and the best part of the cruise! We were sad he didn't win Entertainer of the Year (that was happening during this sailing). We hit the Captain's Welcome Aboard "Party", and saw the "champagne waterfall", and the line of people to take a picture of themselves supposedly pouring some champagne, but the captain actually did the pouring, and it really wasn't a waterfall. It took 12 bottles, so you can imagine how long that took, with people stepping up a small ladder, smiling, pour a few dashes, and then the next person came. We went to a few game shows they had onboard, Majority Rules, Marriage Game Show, Liar's Club, Yes/No Game Show (our favorite), etc. You don't want to miss the Yes/No Game Show, it's pretty funny watching people try to avoid saying yes and no for 3 minutes, and most people can't make it. The evening show in the theater was Born to Be Wild or something like that. We sat in the middle of the 2nd row. The rows are close together in that once your in, you don't leave until it's over if you are in the middle. We never sat in the middle again. This show was supposed to be about a road trip and had songs such as "Life is A Highway", "I've Been Everywhere", etc. I'm still trying to figure out why the female dancers dressed as night walkers (thong leotards, SUPER mini skirts, bras, etc.), and danced as if the only thing missing was a pole. My niece turned and looked at me when the thong lady came out during "Life is a Highway", and our jaws were both dropped. Now, the old man in front of us was clapping and cheering, and we thought he may have a heart attack he was so excited. I would have been REALLY upset if my child was younger. I just don't understand the need for that with those kinds of songs, and for a "family" friendly show. After the show, we walked around the upper decks to see if anything was happening (we usually don't go to bed until around 3 am on CCL and DCL), and usually by 10:30 this ship was pretty well shut down other than the casino and the piano bar. The next day was supposed to be Key West, but as we sailed right by it, it was decided that it was going to be cancelled. The captain came on the intercom system and said due to the wind we were not able to dock. Trust me, the ship's atmosphere REALLY sank after that!! We ran to the shore excursions desk to find something to do in Freeport now, as we were just going to "wing it" since we knew we would be having lots of fun in Key West and in Nassau, but now, I was determined the rest of this trip was not going to be ruined. Of course, like everyone else, the whole reason we picked this week was for KW and PC, and now that both were cancelled, I was rather irritated that I didn't just wait a week (the next week is my spring break and I was off). I do understand the weather is out of people's control, but I don't understand about Princess Cays. Supposedly the generator was not working correctly and we were informed we wouldn't be able to travel at full speeds, but we did. There was a lot of discussion about that among passengers. Before the 1:00 port time, there wasn't much going on, Knitters & Knatters, Back Pain Relief, Jewelry sales, Art sales, etc. They announced they would be putting out a new Princess Patters that would start at 1:00 with new activities. Not much was offered different from before, with the exception of a few games (pictionary, etc.) Pretty disappointing day. I had been looking forward to the Stargazing that they have been advertising a lot, and I love stars, but it was too windy, so they cancelled that also. The employee stated they would try it again on our last night at sea, so I was hopeful (NOTE - the last night at sea was gorgeous, and I have never seen the moon shine on the sea quite like it did that night - and NO, they did not reschedule stargazing!!) For Freeport, the Shore Excursion employee recommended we do the All-Inclusive Beach, and we did. There wasn't an option to not do all-inclusive, and most of the choices were garden tours, history tours, etc., so we jumped on this opportunity even though we don't drink. We met off the ship in the pier, and had an A/C bus ride to the beach (about 20 mins away), and it was only us cruise passengers. It was a BEAUTIFUL beach. They did serve alcohol to an underage kiddo - more than once actually - because he and my niece became friendly (I told her after watching him partake of the drinking games 3 times and downing shots like it was nothing - she is to no longer hang out with him!). His parents were busy doing their own thing - like they did the whole entire cruise. It was apparent this kid has his own room with his little brother and mom and dad didn't have any control or care what happened, as he even talked about the bar staff on board giving him drinks one night when we all had dinner together. (This was before the beach, and I thought he was just trying to be a big shot in front of my niece, I now realize he was probably serious, and he probably drank it!) We tried to make it to the magic show for 2 of the shows, but couldn't find a seat for the one did in the Explorer's Lounge. Each contestant for Entertainer of the Year performed 2 shows - one in Explorer's Lounge (the place you need to get to 30-1 hr ahead of time), and one in the main theater. Each show was supposed to be different. My niece stood the whole time for this magic show in the back, but I went and sat in the Piazza area and people watched. The night before the last night, at 4 something in the morning, we awoke to our drawers flying open, hangers banging, and some strange noises. Come to find out, we were in the middle of a pretty bad storm. Most all of us and our neighbors were out of the cabins (pj's and wild hair and all!) and several of us went to the top deck to see what was happening, and then down to deck 7. I have some video of the waves from deck 7, and it was really something! It was a LONG night that night, because by this time, we were so done with this cruise, and now the storm, and we were just ready to go home. I also wanted to note, there were no towel animals in our cabin. To some, that's probably not a big deal at all, but it's pretty sad for us when it's something you look forward to. The service on this ship was great and overall speedy. I really enjoyed having the Sodas & More package, we enjoyed a total of 73 mocktails over 7 nights, so it was worth the price for us ($8.05 per person, per day). We went to one of the "Fun Deck Parties" one night, and it was literally just me and my niece, and one person walking by.. which I also have on video, because I knew my friends and family back home would find it hilarious, comparing to what we've done before. Overall, if you are 70+, you will probably enjoy this ship. And I don't mean that to be rude, not by any means!!! If you are looking for nothing to do, you will enjoy this ship. But don't go expecting to have fun in the same sense you would on a CCL or DCL ship (Again - I don't drink alcohol, I'm not some party animal, and I don't go to night clubs... but I do enjoy people watching, getting something to eat, trivia's, games, comedy shows, and so on... not just knitting and origami....) Read Less
Sail Date March 2016
The cruise my wife and booked and what we actually sailed ended up being two different things entirely; and while there was disappointment that we we unable to dock in Key West, we did end up going to Nassau which was very nice. Before I ... Read More
The cruise my wife and booked and what we actually sailed ended up being two different things entirely; and while there was disappointment that we we unable to dock in Key West, we did end up going to Nassau which was very nice. Before I proceed with this review any further, I need to address some misinformation provided in the previous review by bcsjr. In fairness to Princess they did send my wife and I an email the Friday prior to sailing that due to a generator issue (not an engine problem as suggested in the other review) the ship would skip Princess Cays (their private island) and would be replaced by a stop in Nassau so the ship could return to Houston in time. Secondly, while we did skip Key West due to strong winds causing unsafe docking (on a sunny day I might point out) we ended up spending an extra day at sea. Princess provided compensation of $50 per person in the form of on-board credit as well was 25% of the fare we paid as a credit towards a future cruise. All of this we found fair and more than reasonable. While we were disappointed, we did not let it ruin our vacation unlike many other passengers who complained the whole trip endlessly. If you travel by ship, you have to be more flexible and understanding and not so rigid and demanding like we found so many of our fellow passengers to be. Embarkation was very smooth. My wife uses a wheelchair and the staff were amazing and we were on-board in no time. The only issue we had was the dining noted on our cruise cards was incorrect and I had to stand in line at passenger services once we boarded to get it fixed so they reflected the dining preference I had confirmed for months in Princess' Cruise Personalizer. I try to avoid these long lines on the ship on the first day, but it was handled very well by the passenger services staff. I did find that they are a tad jaded, most likely from dealing with so many people yelling at them. As for the cruise, the entertainment was very good. They had a visiting Soprano on the ship who was amazing we saw her in the production of Bravo and during her own show on the last day. The ships singers and dancers were average (some nails on chalkboard moments). We also experience the Voice of the Ocean patterned after the TV show and found the passenger talent to be quite good and the judges very funny. This cruise also played host to Princess' annual Entertainer of the Year Awards where they showcased a singer, comedian and magician who are supposed to represent the best of Princess. The singer was good, the magician was kids birthday party level, but the comedian (AJ Jamal) was fantastic and really funny as well as very nice and personable when you saw him around the ship (he always engaged the passengers). We were not a fan of the Wake Show the cruise director did everyday on TV, it was one endless infomercial for EFFY (the only jewelry line on the ship) and really told us nothing about the ship, activities or ports of call. Dining room and food were fantastic and when we did have an issue it was quickly rectified by our amazing waiter Abel. We ate all of our meals in either the dining room, International Cafe or room service (which was timely and good); we avoid buffets given the "piggy" and rude nature of our fellow passengers in this type of venue. Our idea of dining is not dealing with lines of aggressive, pushy people who think they will never eat again unless they elbow someone for a sandwich. Overall we had a great time. We did not do any excursions given the limitation of wheelchair accessible options, so we explored Nassau and Freeport on our own which worked out just fine (and made easier by the incredible weather). As Platinum members we did enjoy a few perks, but Princess could learn a few things from Royal Caribbean and ramp up the perks. Finally, as for the condition of the ship; it was in very good condition overall and seemed to be maintained well in the public areas. We did have some issues with the cabin which I will address in the cabin review. This was our third time on this ship over the last 2 years and we found the staff friendly and the ship easy to navigate, especially for someone with accessibility issues. My biggest disappointment came from some of our fellow passengers who need to learn better manners. Read Less
Sail Date March 2016
We traveled with 3 other couples (all of us 60 and over) on the October 11th Northbound Canada and New England cruise. Embarkation and Debarkation were the easiest and quickest we have ever had. Staff were pleasant and helpful with our ... Read More
We traveled with 3 other couples (all of us 60 and over) on the October 11th Northbound Canada and New England cruise. Embarkation and Debarkation were the easiest and quickest we have ever had. Staff were pleasant and helpful with our luggage arriving well before dinner. We enjoyed the food, entertainment and the unexpected Fjord cruise we took when we could not dock at one of the ports. My husband and I had booked an Accessible cabin with a balcony and we had rented a power scooter from Special Needs at Sea. I am happy to report that the ship is well designed and there are very few places that the scooter could not access. The only time I was unable to use the scooter on shore was when we tendered. Even the tour buses had space to store the scooter between stops. Our cabin developed a water leak in the ceiling the second night out at about 3am. My husband contacted customer service and we had a representative from the service desk, an engineer and a plummer in are room within minutes. We were offered a different room with a balcony but it was not accessible (and I needed the ADA shower and room for the scooter). The plumber worked on the leak and was satisfied that it was fixed. We finally were able to get back to bed about 5am. Just in time to get a couple of hours before getting up for an early tour. Everything was great that day and we had a night of undisturbed sleep. On the 4th night, the leak was back again at about 2:30am. A representative and engineer again came to our room. We were offered the same cabin option as on night 2 and when we politely declined were informed that a note would be made that we declined the offer of another cabin. My husband again verbalized (a little stronger this time) that we needed an accessible cabin. The engineer provided us with a bucket to catch the drips and said that they would come in the next day to fix the leak. The next day when we came back from our tour, my husband went down to talk to the service desk. One of the supervisors heard him talking to one of the representatives and came out to talk to him. He told my husband that he recognized the cabin number and that he had another cabin alternative for us. It so happened that a passenger that had booked an accessible window suite had not boarded so we were free to move into it for the remained of the cruise. He even had one of the housekeeping staff assist us with moving. The suite was nice, the location convenient and we were appreciative of the move. We made sure that the housekeeping supervisor and the service desk staff knew how pleased we were. The only rub to the move was that our new room steward seemed to want us to feel that we really didn't belong there. He was very cool, distant and seemed agitated when we would ask for anything. The cruise was fun, we had a good time and everyone (except our steward for the suite) was friendly, helpful, and seemed to enjoy what they were doing. We will be cruising with Princess again soon. A few bumps in the road here and there are to be expected I guess. Read Less
Sail Date October 2015
Boarded the ship on Oct.1, and were met with a sewage smell that was horrible. Upon getting to the mini suite, D231, the door wouldn't open and I was locked out of the room, 1hr later they were able to get the door open. Move the bags ... Read More
Boarded the ship on Oct.1, and were met with a sewage smell that was horrible. Upon getting to the mini suite, D231, the door wouldn't open and I was locked out of the room, 1hr later they were able to get the door open. Move the bags in and found out that the toilet wasn't operational, this lasted for three days, no toilets in what they called "Zone 2" which is about the whole forward starboard side of the ship, all 16 floors. The plumber came to the area and I asked him if this was going to be an issue for the entire cruise and he stated they were having issue with the vacuum system and he would keep his fingers crossed. Went to open the sliding glass door, caution tape across the doors, told I can't use the balcony for 2 days. That's why I got a mini suite! For The Balcony! The sewage smell remained for the entire cruise. On about the 3rd day the hot water stopped working. This was a refurbishing cruise at best, they were tearing out the carpet and replacing it on the entire ship, the glue smell was terrible. Food on the ship was mediocre at best, the beef, you might as well eat your shoe! I tried to get off the ship on the first day and asked that they refund my money, customer service pretty well stated, your screwed. Once you set foot on the ship, they consider the ship has sailed, insurance at that point is no good. D231 was the cabin, it had mold in the shower stall, the floors in the bath were coming apart, dirty. Room safe stopped working, had to wait about 30 minutes for them to respond to get it opened. Absolutely Terrible Ship, Beware. If you contact Princess Customer Service, they are pretty much non existent, just automated responses, your on your own. Entertainment was bad. People setting in the isle ways, on the steps, blocking the exits, don't know how the ship allows or gets away with these code violations, except your in international waters, in foreign counties, and you have no rights. When I booked the cruise we were to disembark in NYC, that changed to Bayonne, NJ it's a 1.5 hour buss ride to NYC, just what I wanted to do. I book a cruise that lands in NYC it get changed to Bayonne, NJ. The original booking had no tenders scheduled for the stops along the way, guess what, about 1/2 the stops that the ship stopped at now have water tenders to get to shore, you may say that's not a problem, it is when your disabled and have spent a lot of money to see places that you now can't get to. The one place I wanted to see was Bar Harbor, Maine, guess what, it was canceled. Read Less
Sail Date October 2015
We loved the whole trip and thought we would mention a few things we found useful onboard for others... Firstly - if you like spa activities but cant afford the high costs, there is a sneaky free to use sauna and steam room ( both ... Read More
We loved the whole trip and thought we would mention a few things we found useful onboard for others... Firstly - if you like spa activities but cant afford the high costs, there is a sneaky free to use sauna and steam room ( both lovely) in the changing room for the spa. As its also just a changing room any ladies can use it. It has lovely white fluffy towels, nice toiletries and big showers. It is also only a few steps to the spa pool ( also free ) with jacuzzi, pool and loungers. A lady we bumped in to had taken essential oils to make the steam room luxurious and we had our own clarins gift set from christmas! Me and the 2 DD had a lovely time using the free facilities that no-one seemed to know about. Secondly- if you dont like to queue for Dinner on Anytime dining then ring dining services at 8am and book a slot! We did this nearly every day and it was great. We also seemed to get better tables ( by the window ) and it was nice not to queue with our best frocks on at captains champagne night! Thirdly- On Champagne Waterfall Formal evening we grabbed a table in vines for a change and ordered an inexpensive bottle. As the fun began we realised that the champagne that was being handed out was being poured in Vines next to our table at the bar. This meant the bar man kept topping up our champagne glasses!! A very lovely and relaxing way to enjoy the first formal...ended up taking the wine to dinner with us! There was never a good time for breakfast in horizon court in the full 2 weeks so we sat outside with our brekkie as we couldnt get a seat inside....so take a jacket! There is an extremely cheap wine tasting but it is really late in the cruise ....after most people have tried the expensive one! its only $9.50 and although the wine is not expensive its a nice thing to do for an hour or so. So if you want to try it but not pay the $25...wait until the later one in the cruise. We really enjoyed the baltic cruise and the ship was lovely if a bit crowded! Read Less
Sail Date August 2015
Caribbean Princess Ratings
Category Editor Member
Cabins 3.5 4.2
Dining 4.0 3.9
Entertainment 4.0 3.7
Public Rooms 4.5 4.2
Fitness Recreation 4.0 3.8
Family 3.5 3.8
Shore Excursion 4.0 3.7
Enrichment 3.5 3.3
Service 4.0 4.2
Value For Money 4.0 3.9
Rates 3.0 4.2

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