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232 Princess Caribbean - All Cruise Reviews

We have cruised with princess for the past 10 years. They are absolutely consistent with 4 star service. They are constantly upgrading and hands down they have the best entertainment from the big Vegas Style production shows to the ... Read More
We have cruised with princess for the past 10 years. They are absolutely consistent with 4 star service. They are constantly upgrading and hands down they have the best entertainment from the big Vegas Style production shows to the single magic and comedy acts. The cabin rooms are white glove clean and anything we ask for, is delivered promptly to our room. The only shortcoming is some ships dining menus are not like they used to be. This particular cruise did not have an exciting menu but that's the executive chef. My specific bèef is that they dont have my favorite " Rice Pudding" Anyone who asks, we give Our last cruise was amid the corona virus and the measures the ship staff went to was over and above all expectations. We couldn't have had better care from our mothers at home ! We would gladly go back right now even when the corona virus is escalating across the globe. This pandemic was not created by cruise ships. Being on a ship in tgemiddle of an ocean is the safest place on earth. A ship is floating quarantine. Planes are moving virus carriers around the globe. Princess scores 12 out of 10. Read Less
Sail Date February 2020
We chose this cruise because we love the Caribbean islands. The stops were great, except Trinidad. We were there during Carnival and the streets were loud and violent - wouldn't choose that port again. Quick note about wipes, regular ... Read More
We chose this cruise because we love the Caribbean islands. The stops were great, except Trinidad. We were there during Carnival and the streets were loud and violent - wouldn't choose that port again. Quick note about wipes, regular Clorox wipes won't kill Norovirus, but the hydorgen peroxide wipes do. We took a container on board and wiped our cabin a few times during the two weeks. I can't say enough good things about the crew. They worked so very hard cleaning the ship - they had their regular jobs to do, then spent another 2 hours a day cleaning. The railings, walls, carpets, everything in the cabin, touch screens, elevator buttons were all sanitized once an hour. The dancers and other entertainers scrubbed the theatre between shows - all the seats and folding tray tables - great job! The virus seemed to spread mostly because of a few selfish, arrogant passengers who refused to stay in their cabins for the required 3 days. Also, spouses were not quarantined which made no sense to me. They are sharing beds and bathrooms with ill passengers and were allowed to roam the ship freely. Because of my food allergy we ate mostly in the dining room and our cabin. The headwaiter, Ivan, was fabulous in taking my order and letting me choose anything off the menu. If you just ask, you can mix and match from the menu - this main course, that veggie and a different potato. The food was noticeably better than the previous January. We only ate in the buffet twice where staff were serving and there were long lines for everything. We found the entertainment excellent, but quite a bit too loud. We thoroughly enjoyed the piano bar many evenings. We did a mix of Princess and private excursions and all went well. We had a mini-suite and enjoyed the space and uncovered balcony. I love going out at night and enjoying the stars. I would much rather catch the sun on our balcony than on the noisy, crowded pool deck. That said, we found many quiet nooks on the upper decks to enjoy the view. The Medallions were just plain stupid! Hubby's worked fine, but mine didn't work at all. I went through two and finally just used an access card like before. It kept showing me off ship (?), wouldn't open the door, sent our drink order to the wrong lounge, charged the wrong price .... I didn't even try to set up the "find another cruiser" function. We were disappointed to miss Aruba, but Princess treated us very well -sent us to a lovely golf resort in Miami that had amazing food and great views. The line-ups and buses were a pain, but worked just fine. All in all, we had a mostly relaxing cruise. We met some lovely people, some of whom will be life-long friends.I'm glad we had a spacious cabin where we didn't worry about anything. Read Less
Sail Date February 2020
We had saved for this trip of a lifetime and it was shocking. We were told the boat had been deep cleaned and it was perfectly safe to travel as the norovirus was no longer an issue. This could have been no further from the truth. Within ... Read More
We had saved for this trip of a lifetime and it was shocking. We were told the boat had been deep cleaned and it was perfectly safe to travel as the norovirus was no longer an issue. This could have been no further from the truth. Within two days passengers were vomiting with diarrhoea. As you walked to your cabin you could smell both. People were very poorly and they tried to play it down my saying it was mild. As soon as we boarded crew were serving buffet food. There were long waits for food at peak times. Once you got your food you then had to line up again for your drinks. They should have at least had staff serving water to your table. Hand washing was meant to be strict and in most cases it was but on several occasions we saw passengers skip the hand washing and just use the gel which is not effective against Norovirus. Tables were not wiped properly. Top and part of your chair but in an outbreak the edges should be wiped. Norovirus escalated very quickly so on day two we decided we would not go to shows or use the pool. Take the stairs and avoid touching anything outside our cabin. I can honestly say we were disciplined. Passengers were emptying their drink containers down hand washing sinks, this should not be allowed. Interactive screens were not wiped. When we pointed this out to guest services their reply was we did not think of that. Four days before the cruise was due to end I caught it. Can only put it down to chopping fruit onto my cereal as my hands possibly touched the table then touched food. We followed protocol. Called 911 from our cabin. We were told a nurse would call. My husband had to call over 24 hours three times and complain to guest services. No fresh water arrived when we asked. I ended up on a drip. Very poor medical care. Once in the medical centre it was good. Food was bland and uninspiring. We really struggled to find tasty food. Salad was probably the best option. It was more like a back street cafe. Staff were friendly and helpful and the only positive thing I can say about the cruise. I will say though the sanitation staff were poor and did not do the job well. I can see why this virus is still onboard and continues to spread. It’s really put us off cruising with Princess. Cabins are okay. Tired and dated. Read Less
Sail Date February 2020
We were looking forward to this cruise due to the itinerary. One of the ports of call was Trinidad which was where my father was born so there was a personal connection. WE were disappointed that this 14 day cruse was reduced to 11 days ... Read More
We were looking forward to this cruise due to the itinerary. One of the ports of call was Trinidad which was where my father was born so there was a personal connection. WE were disappointed that this 14 day cruse was reduced to 11 days due to a virus that infected many of the passengers on the ship. We were disappointed in the need to return to port early (and only were able to visit 3 of the 8 ports on the itinerary) but we completely understand the need to do this. We had wonderful weather - so as they say - when you get lemons make lemonade!!! Having said that this was our second Princess cruise within the last 6 months (sailed Alaska on the Coral Princess in September 2019) and we were again underwhelmed. We have one more Princess cruise booked for April 2021 - Transatlantic on the new Enchanted Princess and unless there is a big turn around this will be our last Princess cruise. The embarkation and disembarkation process is all a science now so there are no issues there. Very efficient and well managed. We were in a balcony cabin (A308) which was your typical balcony room. Bed was comfortable and love having access to the outside. There was an overhang which is always good to protect from sun (if needed) or rain. A cabin steward had little personality and as the cruise went on, when we did see him, he always appeared impatient that were were in our room. It seemed as though we had to work around his schedule. We had a late seating with a table of 8. Plan on at least two hours as service was slow. It appears as though Princess has cut back on dining room staff. Every night one of our servers would pour one of the table guests wine and then we would have to either ask for our or get up and get our bottle and pour it ourselves. We often had to wait long periods of time to receive our food and several times the orders were confused. Some of the main meals were very good but on average we were disappointed with the overall selection. We heard form a couple fo table guests that went to the buffet rather than the main dining room that there was a better selection and certainly much quicker at the buffet. Since dining is a big part of our cruise experience we are disappointed in the lower quality of food and service that we have received on our last two Princess cruises. Medallion is the new option for Princess. It has great potential. Again we experienced the reduction in staff when we were wanting a drink around the pool. we couldn't find out steward to take our order so we had to go get them ourselves or order through the app. Ordering through the app expect up to 10 - 15 minute wait. One word of advice however, if you order try not to change your location. One of our cruise partners ordered a drink and then decided to go for a walk. The poor server had to chase her around the ship!!! LOL In this day and age I still can't believe that Princess allows smoking in the Casino. There is a designated smoking are on the ship but it is a free for all in the Casino. Decidedly unhealthy regardless of the venting they have. Even though the ship had undergone a refurbishing in May 2019 the ship looks tired. Read Less
Sail Date February 2020
We were booked on a 14 day Eastern Caribbean cruise on the Caribbean Princess Feb 2, looking forward to a relaxing holiday visiting places we have never been to before. We flew to Fort Lauderdale from Victoria BC via Toronto. Due to an ... Read More
We were booked on a 14 day Eastern Caribbean cruise on the Caribbean Princess Feb 2, looking forward to a relaxing holiday visiting places we have never been to before. We flew to Fort Lauderdale from Victoria BC via Toronto. Due to an accident beneath the aircraft after the doors had been closed, we sat on the runway for 4 hours. As a result we arrived in Fort Lauderdale over an hour after the ship was to sail. There was said to be 130 cruisers booked on 4 different cruise ships on that flight, the same day as the Super Bowl in nearby Miami. Thank God we booked through EZAIR. As we banked to land in Fort Lauderdale a groan went up on the plane as we could see two Holland American ships had already put to sea and another Princess ship was gone. Only one ship stayed to get their passengers, the Caribbean Princess. What a relief as there was literally nowhere for passengers that were left behind (117) to stay in the area due to the super bowl. Exhausted we were quickly run through the safety briefing and off to eat and sleep. On the 4th day of the cruise my wife and more than a hundred others came down with the flu, later proven to be Norovirus. Ultimately the Captain reported there were over 300 sick and less than 20 crew. This was a bad one for her, violent vomiting and diarrhea. We were confined to quarters for 24 hours and the medical staff provided medicine and finally a shot that settled her down. Cost were minimal and there was no service fee for the medic to visit her in the cabin. At that point the ship invoked procedures that included crew serving of food, enforced hand washing at eating venues and sanitizing everywhere else along with constant disinfecting of surfaces throughout the ship. It was all hands on deck for the crew who when not doing their primary jobs were cleaning and serving. I even saw the performers cleaning and disinfecting bannisters, elevators surfaces etc. However the illness continued to spread and some people who were supposed to be quarantined were found in the eating areas and escorted out to the disgust of others. Oddly there were far fewer sick crew according to the Captain's regular updates. As for the cruise part, we visited St Maarten and St Thomas, were refused entry in St Kitts, got into Martinique and that was the last port we visited. We missed Barbados, Trinidad, Bonair and Aruba. On day 7 the Capain informed us that we were turning for home and would arrive 3 days early. Initially we were told the company would refund half the cruise cost, excluding taxes. Later we were told in addition to the refund the company would give us a credit equal to the other half of the cruise towards a future cruise that had to be completed within a year. Anecdotally I heard that people who changed their flight plans would be compensated for additional costs. We decided to stay and the company provided accommodation and transportation to a hotel. We ended up in the WR Marriot resort which was very close to 5 star accommodation. IMO this was very generous. I would have taken much less than this considering we were onboard for 10 of 14 days. All that aside (and it is a lot) we really enjoyed the ship. We love the Medallion system which made life easier in a lot of ways. Unfortunately the medallion system does not like really old phones and not every function worked well on my iphone 5s. The entertainment was the best I have seen at sea. Creative performances with lots of high tech included. The ship was full and their were small lineups often but no really long waits for anything, especially the elevators which were really fast and responsive. The cruise days were relaxing (funny how when it is a scheduled cruise day it is fine but when it is a forced cruise day you have a different outlook). We had an inside cabin, as usual, and were satisfied with the arrangement and the surprisingly big TV. Our cabin steward, Rodney, was outstanding and very flexible, especially when DW was sick. The crew worked tirelessly and I mean that literally. Most of them were pulling double shifts by this time. Their attitude was much more positive than the guests. Talking to a server I mentioned that they might get a day off in Fort Lauderdale he replied they would be disinfecting the ship top to bottom and probably not get ashore at all. In summary I tried to hate the cruise but in retrospect found much of it relaxing and enjoyable. The addition of another almost free cruise in the fall makes it more tolerable. The ship did not cause the illnesses and did everything possible to combat the illness and try to prevent its spread IMO. I will definitely cruise on Princess again. Read Less
Sail Date February 2020
First things first. The crew and staff on this ship are exemplary. I cannot fault them on anything. Especially our cabin steward - Jerry. That man is a true and pure gem. However, I can't say the same for one young man part of ... Read More
First things first. The crew and staff on this ship are exemplary. I cannot fault them on anything. Especially our cabin steward - Jerry. That man is a true and pure gem. However, I can't say the same for one young man part of the guest services team - which I'll get to later. That boy needs to learn how to use a tissue and not the back of his hand. Now on to the meat of it. Embarkation and disembarkation went smoothly. We didn't get our medallions ahead of time because we live in Canada and they only ship them to the US. But that wasn't a problem as we had downloaded the app and were "ship ready" before we got there. Although I was annoyed that we got our embarkation email stating we wouldn't be able to get on board until 2:30 pm. When I called to ask if we could be bumped up to the first embarkation group (because I had medicine I needed to take in a clean and sterile-ish environment) - I was told that the earliest anyone could get on board would be 12:30. We arrived for 12:00 to check in, which went very quickly to be fair, only to find out that embarkation had already started at 11:00! We could have been on board 90 minutes sooner which would have equated to being able to get to the Sanctuary to book seating much sooner and not have to get waitlisted. (Read more on the Sanctuary further down). OCEAN MEDALLION: About halfway through the cruise, my medallion wouldn't recognize me as I walked up to the cabin door and would only recognize my husband's medallion even when he was walking about 5 steps behind me. Even when I tapped my medallion on to the screen it would take a while before it would recognize me. I don't like the idea that the medallion is more of a tracker. It's not necessary for anyone to know where I am or where I've been. Why does my name and face need to be plastered on the screens that I've interacted with on board? Why does my name need to appear on my cabin door? I'm sure that violates about a dozen privacy laws - including GDPR. That should be something you should OPT-IN to not have to opt-out of!! I only knew I could opt-out of it when we spoke to some other passengers who shared our privacy concerns and they told us they went to the front desk and asked to have their name removed from their cabin door. Deplorable behaviour on the part of Princess. Don't even get me started on how crap the apps are! Constantly crashing, rarely working right. It even crashed my phone to the point where I couldn't use it and had to delete the app altogether! GUEST ARRIVAL EXPERIENCE: Of all the cruises we've done over the last few years, we've never had to wait more than a couple of hours for our luggage. This time, we didn't get our luggage until almost 7:00 pm and we boarded at lunchtime. Not great. Luggage collection at the terminal was not ideal. Princess should be paying the porters since I'm required by Princess to drop my luggage off at the curbside. That burden should not fall on me financially. Unacceptable. SHIP: I felt that I was deceived by Princess claiming to have fully refurbished this ship. It's blatantly obvious from the moment you step onboard, that has not happened at all. I only noticed one area that had clearly been refurbished (Sanctuary). The ship was obviously retrofitted to be turned into a Medallion Class ship - but if that's what you're claiming is a full refurb - then you need to re-evaluate how you market your ships. Like I said - I felt deceived since simply adding panels all around the ship and outside each cabin to accommodate a system (which let's face it - doesn't work well at all) doesn't constitute a full refurb. The ship is big enough but seriously lacking in activities that don't revolve around quizzes (which we love and attend at every single opportunity) or the like. This ship is very old. Retrofitting it to be a Medallion Class ship doesn't change anything other than adding more grief with a system that rarely worked on our 2 wk trip. They've sullied the ship even further by adding more casino gaming options on the Medallion Class app itself & adding gaming panels throughout the ship. The ship is in a state of disrepair as is evidenced throughout. Eg: the cabins have dated, old furnishings. The mattresses need to be overhauled (i.e. - thrown out and not simply renamed as "luxury soft"). You may be able to pull the wool over the average cruisers eyes (i.e. - octogenarians who don't know any better) - but those of us that are savvy cruisers see your scam coming a mile away. The Spa & dining rooms need massive updates. There are broken tiles all over the spa changing rooms & the dining areas look like they belong in a retirement home - especially the Palm Dining Room. It smells horrid & looks even worse. DINING: Princess is known for their food. Heck - they've been voted as 'Best Dining at Sea' for a number of years. What happened on this ship - I have no idea. This was not the Princess food we were used to. We used the Island Dining Room and found it to be dated decor. The dining room was very clean & the service was exceptional. Wait times were not too long - on average, about 10 min (at the time of evening we were going - between 7:00 - 8:00pm). It was nice to have the option of anytime dining and not be restricted by having to dine at a specific time. The food however was not up to par. Apart from a few meals over the 2 wks, most of the food was not of a good standard. Quality was fine but taste was not. Bland, boring or just not appetizing. We had to return food on several occasions. One evening we were sent to the Palm dining room for dinner and sent back ALL of the food. It tasted atrocious. We ended up eating in the buffet. In the buffet, the crew were always on hand, very polite and cleaned up tables regularly. They always asked if we wanted coffee/tea at breakfast or anything else during lunches. No issues with the crew at all. The ice machines were constantly broken. We had to traipse around the buffet area looking for an ice machine that worked - EVERY SINGLE TIME. Quality of the food was ok. There were some items/recipes that were quite nice, while others should not have been attempted. WAY too many desert options, and not nearly enough healthy options. Total lack of variety in fruit. They even ran out of watermelon about half way through the cruise. You're in the Caribbean - explain to me why the ships stores couldn't arrange for more varied fruit / veg options from the various ports we stopped at? Not nearly enough is done to usher people towards the hand-washing stations. We've cruised with other lines where they won't allow you to pass through to the buffet area if they haven't watched you wash your hands. Not Princess. The open deck food outlets were hit & miss. The ice cream bar needs work. You can't have soft serve ice cream ONLY and call it an ice cream bar. Every other cruise line we've been on has a large variety of free ice cream available in their buffet restaurants (RCCL, NCL, even the horrid ones like MSC and Costa have REAL ice cream available). One day - we went to the ice cream bar to get some ice cream and it was 10:59 am. The attendant wouldn't serve us because "the machines aren't ready yet because we only open at 11:00 am". Seriously? The machines weren't ready at 10:59 when you open at 11:00? The pizzeria though is exceptional. Delicious authentic pizza. One of the best pizza's I've had at sea and on land! BAR SERVICE: The only thing I'll say about the bar service we used was that one evening in Club Fusion (while waiting for a quiz to start), we ordered drinks from the app on our phone. I had a glass of wine (very nice) and my husband ordered Grolsch beer (something he'd been ordering the entire cruise). The waiter comes back & says "we don't have any here". So I told him very politely, to kindly go to whichever bar on board has that beer and get us one. He then changed his story to "we don't have any onboard at all". The exchange went something like this: Me: You have no Grolsch anywhere on board? W: No, I'm sorry. Me: Not one single bottle? W: No ma'am. Sorry. Sometimes this happens. Me: Yes I know. But with beers like Bud or Miller not Grolsch! W: Well, we had a batch and it went bad a few days ago. Husband: Wait - you've been serving me bad beer for days? I just had one yesterday! W: No sir. It's just this one batch. Us: What??? At that point we gave up & ordered a glass of wine. The bar staff at the Crooners Bar were fun and lively. Which is probably why it was always packed. That bar needs to be bigger to accommodate more people. It's probably the best bar on board in my opinion. That's where they should have put some of their so called refurbishment money. ENTERTAINMENT & ONBOARD ACTIVITIES DuVaul and his activity staff are EXCEPTIONAL. DuVaul's talents are wasted on this ship. He had us in stitches all the time! Hilarious antics. They need more game shows like the ones he hosts. He's intensely funny & has a great personality. We couldn't stop laughing. The activities staff work so hard to make everyone's stay pleasant & fun. There just aren't enough activities on board. That's NOT a slight against the CD & his staff, but against the company for not offering more physical activities on board. The Links (apparently a mini-golf course) is laughable. How do you get off calling that a golf course? That's a 10 x 10 space with some holes in it!! Movies under the stars should be renamed to "college football all day long". Pathetic. Production shows were lacking quality. We only went in to see one or two and decided better of it. Just not up to the par that we're used to with Princess. And how do you NOT have shuffleboard? That's the epitome of a cruise ship! Shuffleboard and cruising are synonymous! But I guess that's no surprise since they only have one fully outdoor deck (and I don't mean the higher pool / sports decks). That's where they SHOULD have spent their refurb money. Outdoor areas. Why would you put a smoking area out there on deck 7 forcing those of us who want to have a nice walk around the deck to have to inhale that garbage? It's 2020 - get with the program. Ban smoking across the fleet! PORT & SHORE EXCURSIONS Don't even get me started on the destination presentations given by Mrs. May (can't remember her first name). They were a pathetically lame excuse for a port lecture. Total joke. She got most of the info wrong, was grossly unqualified for the job and immensely inaccurate most of the time regarding historical 'facts' about the ports and general port information. I kept wanting to scream out at her that she was wrong every time she opened her mouth! During her talks she kept constantly saying "I don't know what excursions they have for this port - I don't work for the excursions team". What in the actual what? You can liaise with them and with the port authorities and the port tourism offices to get a better understanding of how things change since the last time you were there. The amount of times she said things like "I don't know if this is still valid because I've not been to this port in over 2 years" was extraordinary. There wasn't a single thing she said on those port talks that I didn't already know from looking at the internet before we set sail. Unfortunately, Princess didn't do well on the itinerary when they were trying to figure out how to have a 2 week cruise over Christmas and New Year. They should have accounted for those ports that were visited on Christmas Day and Boxing Day. Clearly the team that plans the itineraries didn't do their due diligence and research to find out what services and attractions would be open in those two ports that were affected by Christmas Day and Boxing Day. Unfortunately, we were unable to see anything of any value in those two ports - especially Barbados - since EVERYTHING was closed. They failed miserably on those two ports. Princess should look into extending stays in many of the ports. Antigua should have been longer. It's such a beautiful island and needs much more time to explore. Same for St. Kitts. Curacao was EXCELLENT because we had an actual FULL day / evening there. Arrived just before 08:00 am and didn't leave until 10:00 pm. That was perfect. ONBOARD SHOPPING BOUTIQUE Why would you not stock essentials in the boutiques? Things that are practical that people might either have forgotten, or damaged while on board? Practical things like belts, stockings, even lingerie! Those are the kinds of things that would make a difference in someone's vacation. Even things like evening shoes for both men and women. My husband ruined one of the heels on his shoes and had you offered dress shoes in your boutique, he would have bought a pair. As it turned out his sneakers were damaged about 1/3 of the way into the cruise and he ended up buying a pair of Sketchers that the boutique sold. THAT'S practical stuff. Not pointless $500 + outfits! We all look forward to the sales at the end of a cruise. It's a given that there's going to be mostly crap they're trying to offload, but you also get some really good deals on jewellery, watches, clothing, etc. Oh no - not Princess. Couldn't possibly. EVERY cruise line does this. They put out the more popular items (not just t-shirts) for sale and people snap them up! Learn from other lines Princess - learn! LOTUS SPA & SALON: My only comment here is regarding the actual physical spa itself. It needs refurbishment. Especially the changing rooms. We used them all the time and in the women's changing area, one of the two bathrooms was CONSTANTLY closed for repair. The toilet was leaking regularly and had to be serviced ALL the time. They spent how many millions supposedly refurbishing the ship (which we all know means nothing) but clearly didn't spend it in areas that matter. The tiles in the bathroom (inside the changing rooms) were all busted. I only used the Salon for one service (pedicure) and that was very nice. My technician was lovely, personable and knew exactly what she was doing - very high quality service on her part. CASINO: Oh wow. What a waste. Tightest slots at sea is what they SHOULD rename it to. We're not heavy gamblers but we always walk away with more than what we spend in casinos at sea. Not Princess. She just gobbles up your cash and doesn't give you any back. I've learned my lesson where Princess casinos are concerned. Never again. The amount of gambling terminals spread throughout the ship and their availability on the Medallion app is deplorable. That's just another way for Princess to get more money from people. They should be encouraging other activities - not just gambling. Read Less
Sail Date December 2019
Embarkation and Disembarkation As Elite members, embarkation was a breeze. We did not obtain our Medallions in advance, because we figured the priority line wouldn’t be too long and we were right. On our last cruise, we did obtain our ... Read More
Embarkation and Disembarkation As Elite members, embarkation was a breeze. We did not obtain our Medallions in advance, because we figured the priority line wouldn’t be too long and we were right. On our last cruise, we did obtain our Medallions in advance and it was a lot of fiddling to get them done, plus we had to remember to pack them. The non-priority lines were much longer, so may be worth considering doing in advance. Disembarkation was quick and efficient. We shipped our heavy bags direct from the ship to our home airport. We only had a small bag each when disembarking. Lines for US and Canadian citizens were short. Itinerary and Ports Probably the most interesting ports to visit on a 14-day Caribbean cruise. We did this cruise in November 2018 and still found it enjoyable. As my husband doesn’t like to tour, I have to take the ship’s tours if I want to learn more about each of the islands. The port specialist, Cherry, gave presentations on each of the ports and I was able to follow these each day on the TV. Cherry’s advice was very helpful. I’ve listed the tours below. Weather We were very lucky to have good weather and smooth seas every day. Staterooms We had a mini-suite on Dolphin Deck 9 on this trip. The staterooms (and the entertainment areas) on this ship are showing their age and need to be renovated in the near future if they want to compete with the newer, more modern ships. The bed is really comfortable, just too small for my husband and me. Wish they offered king-size beds. The “do not disturb/clean my room” signs constantly fell on the floor. Also, looks like the cruise line has reduced the number of stateroom stewards. We had to allow our steward two hours to clean the room, but on the disembarkation day, he had a small army of helpers. Food MDR food was OK if you knew what to choose, except I like my hot meals hot and they were usually tepid to cool. Need warm plates. After the first couple of days, I stopped ordering beef or steak, because the meat was tough and gristly. I stuck to poultry and seafood most of the time. The Cesar’s salad is wonderful. We saw a lot of people ordering it every night. If they figured out how to get some seasoning (garlic or other) in the croutons, it would be perfect, so we ordered it without croutons. Salmon was good, especially the Caribbean salmon – very tasty. I always like their Chicken and leek pie. The fresh bread rolls are yummy too. The vegetables, on the other hand, were rock hard most of the time. I couldn’t even cut the broccoli with my knife. I know chefs like to offer veg “al dente”, but really, my gut didn’t like the veg. I prefer my veg cooked so they’re medium soft but not soggy and certainly not so hard. Not a lot of choice for desserts, other than ice-cream, although they have a list of nice desserts they offer every day. Note: If you want a table for two in “anytime dining” in the Island Dining Room, you need to get there before 5:15; otherwise they escort you to the Palm Dining Room, which is much noisier. We’re hoping to book Club Classic on our next cruise – no waiting and plenty of tables for two. International Café had a good selection of sandwiches, desserts and snacks all day. It was very popular. Also, that’s where you get the best coffee on the ship. World Marketplace, or Horizon Court as we have known it over the years, is the best place for breakfast. Not perfect, but much better than the MDR. They offer a variety of breakfast foods, but I must admit they don’t vary them very much. Lunch always looks delicious – sandwiches, soups, salads and hot meals, if you prefer. We were disappointed with the dinner options. Food was tepid to cold and not a great variety. Entertainment We are very interested in a ship’s entertainment. Princess used to have at least two guest entertainers performing at the same time, but most evenings, it was only one. The cruise staff host multiple game and trivia shows, as well as karaoke, so you’ll find it’s often the guests entertaining other guests. Some of these events are good, but I don’t understand why they have so many, unless they’re under the misconception there’s a large audience in the Explorers Lounge each evening. That’s usually because there’s nothing else to do. The only exception is The Voice of the Ocean, which attracted large crowds during the auditions and finale. Lots of good talent onboard. The very talented singer, Daniel Bondi won. Lisa B. was the runner-up and she received lots of accolades, too. Caribbean Princess Orchestra was fantastic. Production shows were marginal. They really didn’t have a lot of shows for a 14-day cruise. Cruise Staff DuVaul is the CD and his assistant CD’s were Karen, Jerry, Kaitlynn and Jacinta. DuVaul is very likeable and entertaining. Karen is the Zumba instructor and a good dancer. She’s also a good organizer and game host. Jerry is a good singer and great at hosting karaoke and musical trivia. Kaitlynn is good at hosting game shows. Jacinta is new, but she did host a trivia game and did a good job. While we liked them all, we’d still prefer to see professional guest entertainers more than staff entertainers. Holiday Atmosphere The atrium was decorated with trees and swags. Looked quite festive. We had two opportunities to sing Christmas songs with the crew and other guests. The kids seemed pleased to see Santa on Christmas Eve. The Holiday Show in the Princess Theater was more like “amateur dramatics,” although the crew singing their version of the Twelve Days of Christmas was quite funny. Shopping I browsed the shops but only bought one or two items. However, the outlet sales were really good. Ben, the shopping concierge held a few raffles and also worked as a substitute cruise staff member. He’s really good. Spa I didn’t use the spa on this trip, mostly because I had a massage and had my nails done before departure. Casino The casino was our muster station and was on deck 7. To get to the Princess Theatre you either had to walk through the casino or go to deck 6 and walk around. When in the casino, I chose the starboard side where there was less smoke. Captain’s Circle Like most Elite members, we no longer attend the Captain’s Circle party. Service Overall, the service was good. You’re always going to find a couple of exceptions. Medallion Class We just used our Medallions to open our stateroom door, but there are many more uses with their app. However, I switch my phone to airplane mode, then switch it off and place it in the safe when I’m on a cruise. I want to enjoy my vacation. Other Passengers About 60% were seniors and we had a lot of Elite guests. There were several families with kids, but not overwhelming, which is fine. I don’t mind kids on a cruise. Just wish their parents would keep an eye on them and not let them run everywhere. They don’t understand the safety aspects and the consequences of possibly colliding with a senior who could fall and break a hip. We had three formal nights and most guests complied with the suggested evening wear. I did see at least two people declined entry to the MDR because they were wearing shorts. Just read your Princess Patter for guidelines and follow the ship’s etiquette recommendations. Ports St. Thomas – We docked at Havensight – yeah! Good access to many shops. I just went to the pharmacy in building 5 to pick up a few extras I’d forgotten to pack. Reasonably priced and helpful staff. The view of Charlotte Amalie from the ship is spectacular. We’ve visited this port many times and done the tours, so we don’t mind staying on board. Antigua – We didn’t disembark here this time. If you walk more than a few hundred yards, the neighborhood is not somewhere a female can safely walk alone. Cherry’s presentation showed the other side of the Island – Englishtown – was really pretty, so maybe I’ll do a tour there next time. St. Kitts – We were there on Christmas Day. The streets in Basseterre were almost empty. At this time of the year, they celebrate Carnival every evening. I took a tour to see where the Batik cloth was made – very interesting and colorful. It was very humid inland. The driver took us to the other side of the Island where the rich folks lived. We could take panoramic photos from a hill. Vendors want to take your photo with the tiny green monkeys, but Cherry warned us to decline, as these baby monkeys are taken away from their mothers at a young age. The driver seemed to be on “Island time” and we arrived back at the port 45 minutes late. Barbados – Always a lovely island, but I had done an island tour a year ago and the tours offered didn’t interest me. I took the shuttle to the terminal shops, took photos and came back to the ship. We had two medical emergencies at this port. Martinique – I did a tour last year and wasn’t too impressed. I would have liked to walk past the market stalls and along the shoreline to the town of Fort-de-France, but wasn’t sure if it was safe to walk alone. Trinidad – Last year, I went to Maracas Beach, which was very nice but a long drive. None of the other tours interested me and I decided to stay on board after Cherry warned us to only walk around Port Spain in groups because of pick pockets. Curacao – This was by far the best tour and we had an excellent tour guide, Helvig who was very knowledgeable and helpful. We visited the liqueur factory. I’ve been there before but it’s always a nice visit. From there we visited an Aloe Vera Farm which was really interesting. However, the presenter offered samples of the juice which I didn’t taste. I tested the lotion in the shop. Afterwards, we visited a Chi-Chi Doll Workshop. The dolls were colorful and the ladies painting them were very friendly, but just not my taste. Aruba – I was disappointed with my tour, because I had chosen it to see the Gold Mill. We visited the California Lighthouse, Alta Vista Chapel and Natural Bridge – all places I’d been to last year. When we reached the Gold Mill, the driver/guide swung round the parking lot, pointed to the mill and drove off. He then took us to see a couple of their rock formations, which wasn’t on the schedule, and brought us back to the ship 15 minutes early. That’s the time we could have taken to visit the Gold Mill. General Impression of Tours I’ve been sailing with Princess for many years and the tours don’t vary much from year to year. I’d like to see Princess offer some different tours. Talk to the locals and find out more. Read Less
Sail Date December 2019
Chose club class mini suite. Excellent for 2 week voyage. A bit disappointed with the entertainment of Santa and holiday events because of such a huge crowd in Piazzia. Maybe show this entertainment on tv so more can see. I’m sure that ... Read More
Chose club class mini suite. Excellent for 2 week voyage. A bit disappointed with the entertainment of Santa and holiday events because of such a huge crowd in Piazzia. Maybe show this entertainment on tv so more can see. I’m sure that was the best place not knowing weather conditions and having a full capacity of guests. Club class dining is outstanding, a bit disappointed in buffet. Formal nights were mostly informed in dining room, but was so much happier in club area. This is noticed on many cruises and I like it I enforced. It is on your booking and buffet is open if you don’t want to dress appropriately. The entertainment, dancers, musicians, singers were enjoyed by all ages. It was wonderful to have holiday decorations the entire time. All of the ports had decorations as well. I was disappointed how all tour groups met off ship and had to walk some distance to find group and then to get to tour bus or boat. I prefer to meet as tour on ship and leave as a group, not a mass exit when approved to go ashore. Read Less
Sail Date December 2019
We enjoy Princess Cruises, but this one was not the best. While the islands were nice, the weather good, and overall service adequate, there were some things that were disappointing. !) Food selection was a challenge since the menu did not ... Read More
We enjoy Princess Cruises, but this one was not the best. While the islands were nice, the weather good, and overall service adequate, there were some things that were disappointing. !) Food selection was a challenge since the menu did not describe what ingredients were associated with the culinary terms that, apparently, the ship's chef liked to use. So, every dinner required explanations from the wait staff. 2) There was a serious lack of communication and information regarding accessibility for mobility impaired passengers. We were NINE days into the cruise before information was published regarding accessibility to the ship's theater. It wasn't until the last port of call that information was broadly distributed regarding which location for disembarkation were accessible. And, the Excursion staff said there was no Handicap accommodation om Excursion transport at the various ports.We did have a great stateroom attendant and some folks at Guest Services were outstanding. Read Less
Sail Date December 2019
We chose this cruise because of the number of ports which were mostly impressive in the end. The embarkation process was quick and organized which was nice. The ship seemed older and offered less to do than we have been accustomed to in ... Read More
We chose this cruise because of the number of ports which were mostly impressive in the end. The embarkation process was quick and organized which was nice. The ship seemed older and offered less to do than we have been accustomed to in our other travels. The cabin was what it was - we don't book a trip for the cabin since we won't be in there much, but we did have a few issues with the cabin. The bathroom flooded out two days in a row which ruined some of our personal belongings. The hot water was down for three days non-consecutively - it would get lukewarm but never reach hot. Both of these issues were addressed and corrected after multiple efforts, but our personal belongings ruined were never addressed. The dining was overly slow - taking 20-60 minutes just to get us a table every single evening. We wasted so much time waiting for the dining room that we missed several shows that we originally intended to attend. We also had to listen to the head waiter in our section belittle and speak down to the assistant waiter which was sad. We ordered the drink package and every single soda we received was flat - we eventually asked for our money back on this. The buffet had minimal selections and the food offered was not all that good anyway. The cookies in the buffet were the best - if not for the cookies, I would have lost weight on this cruise which I would think is impossible. The salad bar offerings were tiny and downright pathetic. We had to get our own drinks in the buffet and when the staff cleared the tables, we would say thank you to them and they never once responded - it seemed like they hated their jobs and didn't want to be there. Entertainment was just okay - there were singers in the Voice of the Ocean that could sing better and were better entertainers than several of those in the cruise shows. The service was lackluster and there was not much holiday spirit on the boat at all - from decorations to attitudes. We worked with the customer service rep about some of the issues we had and she was outstanding - polite, professional, understanding - a real treat to deal with. We wished the rest of the staff would have taken some cues from her on how to interact with the guests and others. We booked a couples massage online before arriving. When we got to the spa on the day of our appointment, they had no record of our appointment claiming their system was down. We waited for 20-30 minutes and they scrambled to find two masseuses to administer the massages. We also put in writing and verbalized that we wanted upper body only massage for one of them and they didn't perform the massage as requested. Ports were great - beaches on Aruba and Barbados were amazing. Megan's Bay is always a nice stop! We are not sure we would cruise with Princess again as this was a real downer. If not for the great ports and amazing company I had with me, this was a bust. Read Less
Sail Date December 2019
Short summary - My wife and I will cruise princess again, we have already started looking at options for late 2020. Cruising is quite different from the way we normally vacation, and that is okay. Cruising will not replace our long-haul ... Read More
Short summary - My wife and I will cruise princess again, we have already started looking at options for late 2020. Cruising is quite different from the way we normally vacation, and that is okay. Cruising will not replace our long-haul flight jaunts but will add a much-needed supplement to our often exhausting vacations. We had an amazing time at our own pace. The lengthy version, read on at your peril: As mentioned, cruising is very different from our typical holidays. Generally, we visit several countries over a relatively short period of time. Each country we visit generally requires an international flight, sometimes with layovers, and always with the hassles of air travel. Couple that with needing to transport luggage from city to city, and the fact that we average close to 30,000 steps a day while exploring cities, we return fully exhausted. Cruising is the exact opposite, visiting multiple destinations could not be easier. Luggage is stowed once, clothing placed on hangers once, heck; even drawers can be used. One does not need to touch their luggage again until the end of the cruise. A few considerations: Motion sickness - Those who know me well are quite aware of my challenges with motion sickness. I need Dramamine just to be a passenger in a car, and I am not joking. For as long as I can remember, I have always felt ill when driving in a passenger vehicle if I was not driving. As a child in Jamaica, it was torture. Driving up and down Melrose Hill, stuck behind a truck spewing all sorts of diesel fumes, slowing down and accelerating around corners, my god I am getting sick just thinking about it. My dad let me drive at a very early age which helped a lot. Back to the cruise, my solution was Dramamine less-drowsy (same as Bonine), and it worked perfectly. Unfortunately, I started with the scopolamine patch and only placed it behind my ear 30 minutes after boarding. I drove from Tampa to Port Everglades and did not want to risk wearing the patch earlier as it does tend to have an impact on vision. As is typical with my luck, the seas were pretty rough the first two nights, I had to leave my wife at the dinner table twice. I felt terrible. I then gave up on the patch and switched to my trusty Dramamine, it worked like a charm. I took at least one daily thereafter, two if the seas were rough. No problems with motion sickness from that point onwards. If you are worried about motion sickness, Dramamine is a solid option. If it worked for me, I suspect it will work for most. Cabin comfort - The ship we were on, the Carribean Princess, has more balcony cabins than any other room category. We chose a balcony, which was nice to have. While we did not spend a lot of time on the balcony, it was nice to have the option and also to leave the curtains open for a great view and sunlight. I think we will continue with balconies. The bathroom was relatively small, yet reasonable enough for a cruise cabin. Our cabin steward was incredible, a gentleman from Serbia. We could not have asked for a better person to help look after us during our cruise. Excursions - Our cruise line offered a variety of excursion options that were suitable for most passengers. We did everything from cycling in Curacoa to laying on the beach in Aruba. Excursions by the cruise line was a good way for us to venture into the cruise game. I am not fond of walking up to anyone, anywhere and giving them a few bucks to take me to an unfamiliar place. Perhaps a bit paranoid, I know, but with the cruise line, at least I knew a reputable firm was responsible for our wellbeing. This does pose a challenge though. The excursions offered by the cruise line were mostly great, except for the ability to experience true local fare and activities. I had to ask for off-menu items to have Caribbean food, the menu was stacked with chicken fingers, fish sticks, Italian options, etc. None of the excursions we booked took us into the heart of the countries, which I did find to have been problematic. Also, the beaches we were taken to were picturesque but littered with tourists and chairs. I am a beach snob, having had access to amazing beaches as a child, with my dad driving us on most Sundays to the south coast of Jamaica. The Baywatch style beach with hundreds of people laying out is simply not my thing, I prefer a cove with a few people, natural shade from trees, a short area of sand, and clear water. I still find Trunk Bay on St. John USVI to be the best beach I have visited. In terms of water quality, etc. many of the beaches we visited hit the mark, but just too many people. A cruise excursion is going to take you to a beach where several thousand others will likely be going as well. So for active excursions, I will continue to use the cruise line. They are more pricey, but I like the zero hassle they offer. For beaches and local fare, I will seek alternatives. Curacao and Martinique were my favorite ports. I have a "thing" for walkable cities, both were very walkable and quite nice. Trinidad gets a pretty bad rap in terms of safety, we took a raft tour of the bird sanctuary offered by princess, I am happy we went. I would definitely visit Trinidad again, not once did I feel unsafe. Aruba was a small desert island, okay beaches, not quite my favorite. We've done St. Thomas a few teams before, just hung out and had a few drinks with passengers from another ship. Had it been our first time, a trip to Trunk Bay on St. John would have been in order. We didn't do anything at all in Antigua, we were lazy and did not plan. We enjoyed St. Kitts, beautiful and not suffering from over development as Aruba seems to be. Dining - Dining was varied during our trip, initially not quite meeting my expectations for a variety of reasons. After day three, I found that our experience improved quite a bit. I will admit, the first two nights I was quite ill due to motion sickness, with most of the ship movement occurring just around dinner time. It may very well be that my impressions of dining these first few days are tied to my feeling of being ill. In terms of dining venues, we had multiple options to chose from. Initially, we chose the dining room but asked for a table just for the two of us. Again, I was feeling terrible, thus nothing memorable to offer other than the ability for the hostess to accommodate. Over the next three days, we chose the onboard Italian restaurant, steakhouse, and BBQ/seafood restaurant, all of which were quite good. These are “specialty” dining restaurants, thus an additional charge. Worth it in my opinion. We then decided to give the dining room another chance. They were unable to accommodate a table for just the two of us without an extensive wait time, thus we took a shared table. This was the best thing that could have happened to us! We dined with people from all over the world, each with great tales of adventures at sea and their personal lives. We kept the tradition going and decided to share tables in the dining room each night thereafter and had a blast. The people we met at dinner were mostly fantastic, with a miserable one here and there; still, the experience was great. Entertainment - I will start the entertainment portion of our experience with a few statistics. I suspect the average passenger age on the ship was somewhere in the late 50s, with the median being somewhere closer to the upper 60s, infer what you will :). We chose Princess as we desired to be amongst a mature crowd, we certainly got that here. A good portion of the entertainment onboard reflected this, with a lot of trivia, bingo and the like. A reasonable amount of mature “fun” activities. We also had evening music venues, one with an excellent live band playing everything from Caribbean music to rock, a piano bar, and a full-on nightclub. My only critical comment regarding entertainment would be the time most of the adult entertainment wrapped up early, generally by 11 pm. Additional mature venues going into the early morning hours would have been great. Also, one more critique; Princess offers what is called “Movies under the stars”. Via this, they show movies on deck late in the evening, with deckchairs covered with additional padding and towels offered to stay warm if needed. For the vast majority of the nights, the movies under the stars featured football games. I get it, football is big, and the games were likely quite important; but, I would like to have had the chance to watch a movie at night. I was quite disappointed. People - As mentioned in my dining section, we really met quite a few nice people during the trip. At dinner, while watching the band play, on excursions, etc. As this was our first cruise together, it was great to hear perspectives, thoughts, and ideas from others during our journey. I am reluctant to exchange contact information as I don’t often feel it to be authentic; still, I do hope to see many of them sometime again. We did have a lovely couple we met seek us out on the last night of the cruise to share their contact information with us. I will be in touch with them! Interesting tidbits - I met a woman who worked at the hospital where I was born (LIJ). She may have been working the night of my birth! I met another woman who graduated from the University of Tampa and lives in Sarasota. We talked a bit during dinner one night and began discussing dogs. I told her about Rhaegar and Nymeria, and she knew all about Staffordshire Bull Terriers and how they were different from pit-bulls and American Staffordshire Terriers. I didn’t need to give the “speech”! One of her neighbors in Sarasota is a retiree from England, where he used to breed Staffords. I met a young lady who studied at Brown AND also lived/worked in Manchester, the parish in Jamaica where I spent a lot of my childhood. I met a woman from the UK who loves Kuala Lumpur, her favorite city in the world. We discussed all of the great things about my third home and were both craving a bit of nasi lemak after our chat. We coincidentally ended up at the same dining table twice. I met a gentleman who worked on the ship, he was originally from Mandeville, Jamaica. We talked about the time we spent driving go-karts at Merry Makers, a small racing track and arcade located not too far from our homes. Peeves - “Do you have the package”? My god, there was a package for damn-near everything. For the internet, for alcohol, for soda, for coffee, you name it. What a way to cheapen an experience. In the dining room at night, if you wanted anything besides water, it is literally “screw you, pay me”. While I understand the desire to have folks pay for beverages throughout the day, doing so in the dining room seemed cheap to me. Offering a house wine and soft drinks during dinner would have been more than a reasonable from my perspective. I didn’t go anywhere near the pools, far too many people in each of them, all I could see were giant Petri dishes, yuck. They were so full, I suspect they had to remove some of the water to accommodate all the passengers sitting in them. Yes, sitting; there was absolutely no way to swim given all of the people. Best - 14 days with my wife, no distractions, no stress. Just relaxation and what we wanted to do. Next - A lot of what drove our decision to cruise with Princess was the itinerary. I would have no problem cruising with Princess again during the winter holiday period as there is a more diverse group of passengers, specific to age. I am not sure I would cruise them outside of that, as I suspect the ship may get a bit “sleepy”. Celebrity is at the top of our list currently, for the mixture of passengers we are seeking. Thus far, we are considering three options. Another Caribbean cruise, visiting ports we did not see during this trip. We also came across a transatlantic cruise, stopping in a few interesting places with Barcelona being the final destination. Lastly, we found an option for cruising to cities in Australia and New Zealand. We’ll see, as our preference is to find a holiday cruise, and time is a bit short now as I am back in school. I won’t be able to travel much until 2021 but can fit in a cruise next December. Final note - We just booked another holiday cruise with Princess the day after returning! See you in December :). Read Less
Sail Date December 2019
This was our second cruise with Princess Cruises after having a fantastic cruise in Alaska. We loved the crew again, they were very attentive to any need or desire we had , pleasant, helpful, ready to assist us. The boat has many ... Read More
This was our second cruise with Princess Cruises after having a fantastic cruise in Alaska. We loved the crew again, they were very attentive to any need or desire we had , pleasant, helpful, ready to assist us. The boat has many areas to explore and enjoy. It is in good shape and the crew is always taking care of any maintenance details. Our bedroom, a balcony cabin, was just comfortable and big enough for the two of us, with many places for storage. Oh... the bed and linens!!! Delightful! We enjoyed having different kind of wonderful professional shows and all over the boat entertainment. The variety and quality of the food was great and the sweets amazing! We didn't get a beverage package and the cost of the cocktails are reasonable. The cruise itinerary was fun and interesting, and having a few days at sea was relaxing and peaceful. We will be cruising with Princess Cruises again! Read Less
Sail Date December 2019
This was a good cruise with some not so good mixed in. Basically the cruise was fine in the sense you're on a floating hotel visiting all these beautiful places for two weeks over Christmas and New Year without any stress or worries. ... Read More
This was a good cruise with some not so good mixed in. Basically the cruise was fine in the sense you're on a floating hotel visiting all these beautiful places for two weeks over Christmas and New Year without any stress or worries. A few items to note, the wait lines/times for dinner are just silly and UNACCEPTABLE. On average we waited 30 minutes each night with 4 dinners being over an hour and one night we waited over an hour and a half. How do you not have wait times figured out at this point on a 16 year old ship is beyond me? As you can imagine it was enough to make the overall cruise less pleasurable. The theatre got crowded really fast so if you weren't there at least 15 minutes prior to the show you weren't getting a seat. As you can imagine, if you're waiting in line to eat for 30-45 minutes nearly every night and then waiting a little longer to get food, the chances of you missing many of the shows is great which was the case with us. Service was very good most of the time with some inconsistencies. Things like wrong orders, not having wines (even though it was listed on the menu) and waiting too long for food to come (after already waiting too long in line just to get food). The piazza was always packed so trying to get a drink could be complicated at times. Overall the positives outweighed the negatives but if you're the kind of person/people that HATE waiting in line for dinner when you're on vacation, then I would encourage you to look elsewhere when choosing a cruise as it does get quite old every night. Read Less
Sail Date December 2019
December 20, 2019 1) Entry to ship using Medallion App was great. 2) At 3:30 PM, Muster Station was a disaster. No organization. I was asked to sit on the floor at 70 years old! No one knew where to go. No seating for older ... Read More
December 20, 2019 1) Entry to ship using Medallion App was great. 2) At 3:30 PM, Muster Station was a disaster. No organization. I was asked to sit on the floor at 70 years old! No one knew where to go. No seating for older people who could hardly stand or walk. Took too long to review from the time of arrival to the time of end. 3) At Palm Dining Room, we were charged for drinks but we have a premium drink package. They charged us for Perrier water we requested at our table. 4) At the Wine Bar, the drinks offered up to $12 were not listed. Only a few red wines listed at $11 and the rest were $ 13 or $16. Obviously, the wine list was not updated. In fact, we could not get any of the wines we requested because the wine bar did not have them for the entire trip! 5) As Platinum members, we never received the special menu for the captain’s circle appetizers. We found out about it at dinner the fourth night from the neighbor who was Platinum as well. He received the invitation, but we did not! December 21, 2019 – December 24, 2019 6) I had to wait 25 minutes to get any service, so I got up to get my own drink. 7) Every day from the 21st to the 24th during lunch, I could not get Ice for my ice tea in the Horizon Dining Room because I was told “There are too many people on the ship to keep the ice”. I asked why this waiter could not get some ice and he said to me “Welcome Aboard” . I reported him. I then had to walk outside to the bar to request ice for ice tea! Wow! In 6 other trips on Princess, I never had to get my own ice or tea! 8) My husband spoke to the Food and Beverage Assistant Director personally after Bingo was over on the 22nd of December about the problems to get Chianti or any other red wine of choice at any of the bars. He listened attentively, and was going to bring Chianti to all the bars we go to and he also wanted to send a bottle to our room. Later that day, we went to our room, and there was a GLASS of wine sitting on the table. No note, nothing. My husband called it in to the Assistant Director of Food and Beverage to find out what happened? After dinner, there was bottle in our room, no wine glasses, no opener! What’s up with that? Are we supposed to use our teeth to open the bottle, and drink out of the bottle? I have always felt that Princess is well above the other cruise lines in quality and service. But this proves me wrong! December 23, 2019 9) We ate in Palm Dining and my husband ordered the Stuffed Trout for dinner. When it arrived, it was a bright pink fish, not the taste of trout, but salmon. The day before he ordered sautéed vegetables, but they came Fried. So there is obviously a problem with the menu that is given in the dining room. My husband asked to speak to Peter, the manager in the dining room about the fish, and he argued with my husband, told him that this fish is a trout from the Pacific Ocean because he googled it and tried to show my husband in front of all the customers which was a definite confrontation and embarrassment to my husband. From that day forward, we never ate in the Palm Dining Room again. Customers should come first and should not be humiliated in front of other customers. 10) We did not know anything about the Wine Packages offered in the dining room. There is nothing offered on the website, and only the Wine Bar Attendant knew about it and told us about it. That is sad! We are big wine drinkers! I was disappointed. December 24th, 2019 11) We took a Princess Excursion to the beach in Antigua. We were herded like cattle on the dock without regard to the heat or sun. Then we boarded a van that took us to Mystic Beach which was a total disaster! People were falling into big holes in the water and could not get out. We helped many of the customers. The person who runs the bar was awful, mean, and plain nasty to the customers. We left on our own after 1 hour because we couldn’t stand it any longer. Princess needs to go on these tours prior to allowing the 3rd party vendors to make sure they are safe for the customers. As a result of this trip, we returned to the ship and cancelled all the other excursions we booked. From now on we will get off the ship and book from the outside. December 25th, 2019 (2nd Formal) 12) Crown Grill was amazing! Best food, best service! 13) The Photo Team is also amazing! We purchased the Photo Package, and I can tell you 100% that the team members are professional, they know how to take great photos, and JP from South Africa is the best one. Every photo he took was perfect! 14) We received an invitation for Sabitini Grill due to our Anniversary so we made reservations for the 28th of December. We appreciated the invitation. December 26th, 2019 15) We finally got a call from the manager of the Coral Dining Room who apologized for the incident with Peter over the trout, and told us to come to his dining room anytime. On the same day we went to dinner there, and said he would come over and check with us. He saw us, and never once came by. He was rude too! So we never went to that dining room either! 16) We reported many situations on a form and gave it to Customer Service Desk and requested answers to the comments. One concern was after looking at the history of charges on the Medallion App, we were billed for 3 drinks at the bar when only 2 were ordered. Naturally, we don’t pay for them, however, someone got a drink on our package. That was a concern to us. That is FRAUD! We waited 3 more days before Misa, from Customer Service called to let us know that we would not be charged for the extra drink. We already knew that. He never told us what happened with the extra bill and who did it? He just wanted to get the problem over without telling us what really happened. January 1, 2020 17) We received 2 plates of 8 chocolate covered strawberries in our room after dinner and we have no idea who sent them or for what? We could not eat that many! It was such a terrible waste of such a delicious item, but way too much! The communication needs to improve so that we know what is going on and there is no double orders. 18) Another issue was the Medallion app. In the Casino, the bar waiters told us we had to order from the app. The beverage manager told us if we order from the app, we get charged! Other bar waiters told us that you don’t get charged. No one really knows how to deal with the app. There were too many new employees under training on this cruise. We felt like we were Guinea Pigs on this cruise. 19) The quality of the food has really deteriorated. Princess always had fresh mashed potatoes. Now they are using Instant Mashed Potatoes, and it tastes like school lunch food! There is not enough variety of foods. For example, we don’t eat Pork and many nights only Pork was the main meat for many dishes. 20) We spent $5000.00 in the Casino. We received an offer but we cannot use it because both of us are teachers and work on a school schedule. This is the 2nd time we have been given an offer we cannot use. It is a sad situation. Why can’t the offer be used on a schedule for an upcoming cruise? We have just booked Alaska for June 6, 14 days. Why cant the casino put the offer on that cruise. The purpose is to spend more money and reward those that do spend. We are not getting the reward we deserve. In reviewing all of this, you can see how much we did not enjoy this trip. We work all year long and look forward to having a relaxing, trouble fee, and wonderful vacation which cost us over $6000.00 without Casino expenses. And to not have this wonderful, relaxing vacation at such a price makes us now think twice about moving away from Princess Cruises. We felt angry and disappointed the entire trip. We were not the only ones either! I don’t know if any other customers will send you a letter like this one, but I sure hope they do. You need to do something about this or you will lose your customers of years to other Cruise Lines. Now we are looking into Celebrity Cruise Lines for next year. Read Less
Sail Date December 2019
Ports of call left a lot to be desired. Water pressure in shower was not adjustable. Ports of call were mostly third world poverty areas. Embarkation and disembarkation was fast. Dining was ok but the staff was excellent. Our room steward ... Read More
Ports of call left a lot to be desired. Water pressure in shower was not adjustable. Ports of call were mostly third world poverty areas. Embarkation and disembarkation was fast. Dining was ok but the staff was excellent. Our room steward was great. Although our sink was slow to drain all during the cruise. The Broadway style show was good but could have been better if they geared it for older folks who were the vast majority on this cruise Many items that are free on other cruises were not free on Princess. Now the Casino AT NO TIME were any jackpots hit. This led to the atmosphere .in the casino being quiet very quiet. Come on loosen up those slots and let the crowd know you can actually win something. Maybe offering free drinks while gambling would have eased the pain of losing. Overall the ship looked nice and clean. Read Less
Sail Date November 2019
I've been on numerous Princess Ships and until this one LOVED Princess. The Caribbean Princess however is absolutely one of the poorest designed ships Princess has. Medallion Net will only really work if you have an I phone 7 or ... Read More
I've been on numerous Princess Ships and until this one LOVED Princess. The Caribbean Princess however is absolutely one of the poorest designed ships Princess has. Medallion Net will only really work if you have an I phone 7 or higher but they don't tell you that. The buffet is unlike other Princess Ships very crowded with the omelete station in another room. Medallion Net only attracts people who love to have their phones surgically attached to their bodies while bumping into everyone while walking around glued to their phones.,,,and isn't that why we all cruise to have our phones attached to us? The Medallion Net staff is arrogant at best, the Officers are unavailable the Crown Grill Steakhouse has now changed the rules so that there is an up charge if you want a steak! lol The atrium stores are nothing like other Princess Ships focusing more on Effy and Chico and less of service. The beds are old and lumpy but the Cruise Director staff is there to take the fun out of cruising. As a trivia player who had been on well over ten cruises I can't honestly say that I have never been at a trivia game where the entire audience voted to NOT exchange papers due to the questions being so hard and apparently aimed at some fictitious European Clientele lol I wish I could say something nice , The good news is the wait , bar and room staff are as usual FANTASTIC! But the rest of the experience on this ship leaves a lot to be desired Read Less
Sail Date November 2019
This was our 41st cruise and we chose Caribbean Princess so we could see 2 of the 8 ports we've never been to. Those were Martinique and Trinidad. The others we've been to 3 to 11 times. The improvements to the ship were awesome. ... Read More
This was our 41st cruise and we chose Caribbean Princess so we could see 2 of the 8 ports we've never been to. Those were Martinique and Trinidad. The others we've been to 3 to 11 times. The improvements to the ship were awesome. This was one of the most relaxing cruises. Our balcony cabin was perfect....no noise from anything. The location on the Starboard side was perfect on deck-15. We could walk to the front of our ship and see the beautiful view. Or, we could walk toward the aft and go to the pool and entertainment area. Further back on deck-15 was the Fresh Marketplace buffet with the BBQ and Seafood restaurants. Perfect location on this ship. Our cabin steward Jules Ancheta was on of the best ever. We highly recommend Caribbean Princess to anyone who loves to cruise. The ship was recently update in drydock and they did an awesome job. Read Less
Sail Date November 2019
Embarkation Embarkation was actually one of the simpler we’ve experienced. We walked right in around 11:00, waited no more than 5 minutes in line for the X-Ray, then walked right up to a boarding agent. If the Medallion app had ... Read More
Embarkation Embarkation was actually one of the simpler we’ve experienced. We walked right in around 11:00, waited no more than 5 minutes in line for the X-Ray, then walked right up to a boarding agent. If the Medallion app had worked properly, we would have been through the boarding process in seconds, but the app refused to scan our passports so the terminal agent had to do that manually. Once that annoyance was behind us, we walked straight onto the ship. Total time: less than 15 minutes from entering the terminal to standing on the ship. Dining Dining is truly one of the poorest aspects of this ship. There are several venues available, but only one offered both good food and good service: Slice Pizza and the Salty Dog Grill Their food was fairly fresh, made on the spot, tasty, and the people that worked these 2 places worked darned hard for their customers. I highly recommend you try them. We experienced our poorest dining in the Main Dining Room, Palm. Our first night, we were seated at a table for 2 that had a chair on one side, and a couch on the other. The couch was very low to the floor so whoever sat there sat very low…low enough that the meal was physically uncomfortable. Despite relatively good service there we requested a new table. We were shown a map of available tables and told to choose one. We chose one that was all alone – away from any other table. Imagine our surprise when we were escorted to that table the next night to find we were seated between 2 other tables with only 2 inches between each table. We were effectively seated at a table for 6! The people on one side never interacted at all, and the people on the other side made some very rude comments about how we were dressed, how often we attended that table, etc. Even the unfavorable table mates could have been overcome by excellent service, but unfortunately, we had some particularly bad service. The waiter frequently made mistakes on our order, we were served last behind the others at our “table” (often a very long time after), the waiter never interacted with us at all and was very curt to the point of almost being hostile. Thus, we ate a total of 3 meals at that table and eventually gave up in disgust. Any-time dining was much better. The servers there tried much harder to please their customers. We encountered several that were very good and friendly and efficient. We also though, encountered some who despite working hard and being nice, weren’t very efficient or able to remember food orders very well. Between MDR or Any-time dining, Any-Time was a considerably better experience, but neither was *Great*. We usually enjoy the buffet greatly on cruises, but this one was very disappointing. The buffet on this ship is about a third the size of other ships' buffets. For each meal, only 3 or 4 menu items ever varied. The rest of the choices were always the same. Perhaps on a 3- or 5-day cruise that would be OK, but on a 14-day, the monotony of exactly the same food day-in and day-out was a bit annoying. At breakfast and lunch, the buffet shares a dining room with 2 of the pay restaurants, so the seating is pretty easy. At dinner though, not only are the pay restaurant’s seats not available, but they close one side of the buffet making finding a seat very tough. There was one positive for the buffet that has been a long time coming: pagers for people ordering omelets. No longer are swarms of people blocking traffic milling around waiting for their omelet to be finished. They can simply go to their table and enjoy their morning coffee while they patiently await their food. It’s so simple, I’m shocked I’ve never seen it before. Service For a Pre-Paid gratuities cruise, the service here was quite good. At any major venue: theater, poolside, dance rooms, trivia; there were always several waiters walking around taking orders. They, and the bartenders got drinks out quickly and seemed able to multi-task. Thus, the wait for a drink was never very long. Our cabin steward was excellent. He was always friendly and helpful. Just a great person in that role. In the buffet, dozens of workers removed dirty dishes, cleaned tables, brought drinks, and positively interacted with the passengers. In fact, one could argue there are too many people working there; you can’t leave a table for more food or a drink and expect to find your tableware or remaining food…one of the staff would inevitably clear your table the second your back was turned! Cabin The size and layout of the cabin were very standard. What it lacks in drawer-space is made up in closet-space. The closet covers one entire wall of the cabin. Instead of placing items in drawers, you can simply hang them. In addition, there are shelves between the closet and the bathroom that can hold a surprising amount of items. There are only 2 “pegs” to hang anything like bathing suits or yesterday’s pants. If you need more, you’ll have to bring magnetic hooks. There are only 4 electrical outlets in the room, and 1 is occupied by the TV. 2 are next to the dressing table presumably for beauty tools like a curling iron. The other is behind the TV and tough to access. I put my cellphone/hearing aid charger on that plug as I could simply leave it plugged in for the duration of the cruise. There is a largely empty refrigerator that we used as a source of cold water for returns from the islands. Ship With 2 notable exceptions, the ship is fairly well laid out so you can get anywhere easily. Those exceptions are entry to the Palm dining room, and specific elevators for specific floors. The Palm dining room is only accessible by using the rear stairs or elevators. There is no hallway that approaches it, so if you use any other elevator to get to the 6th floor, you can’t get to the dining room. Plus, only 2 of the 4 rear elevators go to that floor. Thus, if you get on the wrong elevator you can only down to 7 and must take stairs from there. As mentioned above, 2 of the 4 rear elevators can access more floors than the others. Those can access deck 6, and 18 and 19. The other 2 can’t. Plus, none of the rear elevators will go below deck 6. Thus, for disembarking for an island you can’t use the rear elevators. As I’ve seen so many other people mention, the theater is unusually small. If you want a decent seat, be prepared to arrive 30 or more minutes in advance. If you desire a specific section, or are with a large group, arrive even earlier. This ship has the best pool areas I’ve ever experienced on a ship. There are 4 separate pools (other than the children’s pools).: the sanctuary area, the rear of the ship, and two full-sized Pool-Deck pools and tanning areas These 4 pools are well separated so the activities of one pool don’t interfere with the activities of any other. Plus, these separate pools are surrounded by “sun” areas that provide a lot of tanning opportunities. While chair hogs existed on this ship as on any other, their affect was less noticeable because there were always chairs available, even in prime locations. I discovered accidentally that the rear pool is heated. If you're on a cold-weather cruise, this pool might be quite nice to try. The upper dance floor is located in the “bar” that runs the width of the ship above the rear pool area. Even if you never have any reason to go there, take the aft elevators up to the 19th floor and take in the view from there, it’s spectacular! Disembarkation This is our third Princess ship, and all 3 made disembarkation as frustrating as possible. We always take the walkoff disembarkation as we don’t like their people handling our luggage. As usual for Princess, they told us we were the first group, and to meet in the island dining room. We arrived about 20 minutes early to find the dining room full with very few seats left. We sat for the next 30 minutes as more and more people piled in clogging the aisles and walkways all the while some employee was yelling to people not to clog the walkways. By the time they finally decided we could proceed off the ship, they called the first group but everyone in the room, regardless of group, immediately ran for the exit and jammed up there. It took 20 more minutes to work our way through this mess to simply walk off the ship. Every other line’s disembarkation simply tells you their recommended time to leave, let's you walk off the ship when you're ready, and doesn’t force you to gather en masse. On those embarkations, there is never a wait, minimal lines, and no frustration. **Note: Port Everglades appears to have learned how poorly they handled disembarkation in the past. This time, we walked off the ship, through some switchbacks straight to one of 4 customs officers. We were through the terminal within 5 minutes. Thank You Port Everglades!! Entertainment Entertainment on this ship seemed similar to many other ships. There are stage productions, comedians, bands playing several venues, and late-night dancing in the upper-most dance floor. There seemed to be less “enrichment” type of activities although they did do some minor crafting. On one of our previous Princess cruises they did educational activities like star-gazing on the upper-most deck. I saw nothing like that on this ship. Trivia is very popular and highly competitive, but was once interrupted by a U.S. football game that literally no one was watching. Apparently someone in charge of scheduling events likes US football and didn’t care about the 200 – 300 people gathered for trivia. Too bad. Princess’ Medallion I believe Princess Cruises released their medallion concept too early. The new Medallion and it’s app still has too many flaws to be very useful. Most of these flaws relate to the associated app, but the medallion itself has one very large flaw…no easy attachment method. The medallion is a disk about an inch in diameter and ¼ inch thick. There are no holes in it, it is solid. The only way to carry it is to use the provided, much larger lanyard, or buy a bracelet, pin or necklace to hold it. Unlike the lanyard that totally encases it, the item I bought, the bracelet, holds the disk magnetically around its edge. You can lightly push on the medallion and it moves within the bracelet. This magnetic attachment is too weak to grasp the medallion well enough to prevent losing it; a fact that I proved while swimming on a beach in Barbados. My first medallion is now under 12 feet of water somewhere on Carlisle beach. Luckily, local Barbados security is very lax and no one asked to see my ship identification at the port terminal. Otherwise I would never have made it back to the ship to get my medallion replaced. The app has even more flaws: I put great effort into being “Ocean Ready” before we left for the cruise, but the app refused to scan our passports. Instead of scanning, the app hung up and had to be restarted. I tried several times on multiple phones but never got it to work properly. The app told me we hadn't finished the "Ocean Ready" process, but didn't tell us what wasn't done. So, when we arrived at the terminal, an employee had to manually scan our passports; not considerably better than any other line’s check-in process. The menu on the drink and food ordering tab appeared to be limited compared to what is actually available on the ship. I prefer to buy beer in “buckets” of 5 to save some money over individuals, but no buckets were offered on the app (or if they were, I couldn't find them). I only used that function once for a free drink they offered. On my phone, the locator application never showed a map when it was showing me where someone or something was. Thus, I had a wonderful dotted line, but no way to know where to go! My phone is a fairly recent Samsung; not an uncommon device; there is no reason that the app should have this bug on such a modern phone. When you request your account, the app opens a blank web page and starts downloading a PDF file of your account, but without telling you what it’s doing. I requested the account info 3 times before I discovered my phone was downloadingsomething. They really ought to show the account info from within the app, or at least have that blank web page tell you that you are downloading the information. The events planner makes you scroll vertically to see all of the events on a given time frame, and makes you scroll horizontally to change time frames. The horizontal scroll is so “touchy” that I couldn’t get it to stop moving on my phone. Plus, you have no way to know if there are more events below what you can see, so you’re constantly scrolling up and down to simply confirm you’ve seen all of the choices. It’s much easier to simply get your events from the daily paper newsletter, the Princess Patter. As a tool to speed ordering items while you’re at the bar or store, despite the ability to read the medallion remotely, the staff still requests your room number and name for each order; not much better than simply scanning a more typical seapass card. The app is missing some very basic things that people *do* want, like daily menus at the dining venues, appropriate evening attire, or the drink of the day. All of the negatives aside, the app provides one very useful function: it unlocks your cabin door for you. As you’re approaching your door, it will unlock it before you even arrive. You simply have to press the handle to open it. Ultimately, the functions the medallion performs are still performed better by other, more traditional, means. Until they make the passenger's experience *better* using the medallion, there's no reason to bother with it. Conclusion I have illustrated many of the negatives of our cruise in this review, and probably not stated the positives well enough...and there are many positives! Consider that this cruise was the longest we’ve ever taken, and on some of our previous cruises, we were ready to leave those ships near the end of those cruises- we never felt that way on this cruise. Up to the moment we left the ship, we enjoyed ourselves and were sad to leave. This ship offers plenty of entertainment and relaxation with relatively few annoyances that can spoil a cruise. In all, I highly recommend this ship and would love to sail on her again some day. Read Less
Sail Date November 2019
A simply amazing time being a Suite guest for a week. The western Caribbean itenerary was amazing. The service in the Suite class made all the difference for us. The room size and the service from our steward made us feel special ... Read More
A simply amazing time being a Suite guest for a week. The western Caribbean itenerary was amazing. The service in the Suite class made all the difference for us. The room size and the service from our steward made us feel special everyday. The ability to have daily laundry and dry service was worth it for us. The extra effort by all the staff to make our cruise special was accomplished. The specialty dining and the "class" dining was amazing. Waiter "Oxana" created the best presentations night after night for our table. We will use Princess for our Alaska trip in July 2020. The "Boss excursion in Roatan was an adventure. The trip across the island was a real eye opener for us to see bars and barbed wire on every house and building. The excursion under the water on the scooter was an adventure that could be "Bucket List" quality. We found that the service from the staff was on point everyday. The casino was clean and inviting to the passing guest. The suite is the way to travel on this cruise line. The special attention by the staff is highlighted by the Medallion that is your access point. The staff automatically knows what guest you are and what status you have for that cruise. We are sold on the medallion program as a cruise enhancement. It is nice to have the staff know who you are and what you like simply by seeing the medallion readout on their computers. Read Less
Sail Date July 2019
We chose this cruise because it fit our schedule and we love Princess. The boat is large and clean, the staff is helpful and very courteous, and we see old friends. Princess always takes care of us and we never worry about going to a port ... Read More
We chose this cruise because it fit our schedule and we love Princess. The boat is large and clean, the staff is helpful and very courteous, and we see old friends. Princess always takes care of us and we never worry about going to a port where we might have a problem. We love the entertainment. Matt Barnard the cruise director was absolutely OUTSTANDING! One of his staff, Armando-an old friend of ours, was training to become a cruise director. He deserves it because he is so friendly and makes one feel so welcomed. The food was always great. The lunch in the back of the boat was always great. The fajita meat was so tender and juicy that I ate it for lunch everyday that we were on the boat at lunch time. Cozumel was wonderful and we ran into a tour guide friend that we had been with before. A really nice young man. Belize was great. It was just so wonderful, I wish we could leave right now for the same cruise. Princess does respond to your concerns. Please remember that not all sales personnel are good at their jobs. Ms. Kimberley from South Africa was so damned efficient and so helpful, we were floored. We handed in three cards praising her. We have never handed than many praise cards in before. Ms. Julia (Brazil) got two from us and my goodness was she ever effective! We also praised her in the after action report. This was such a great cruise. Our cabin steward was a little slow but we found out that he had more cabins to clean than other stewards. Getting on and off the ship was smooth and safe. Princess is great with security. Read Less
Sail Date July 2019
We are experienced cruisers, particularly on Princess as this was our 47th Princess cruise. We've been on the Caribbean Princess a number of times and thoroughly enjoyed each one. The ship is well maintained, the crew very friendly ... Read More
We are experienced cruisers, particularly on Princess as this was our 47th Princess cruise. We've been on the Caribbean Princess a number of times and thoroughly enjoyed each one. The ship is well maintained, the crew very friendly and helpful, the food high quality. We were really pleased that a carving station was available in the buffet for lunch every day. When the ship came out of drydock several years ago, there wasn't any carving station at the buffet. That's a big plus for those (like my wife) that are allergic to gluten and dairy. The chef's and headwaiters really go all out in the dining rooms to provide great food for those with different food allergies. Especially the desserts! Since one of our neighbors told us they had a super great time on a cruise with a cabin facing aft, we decided to try it. The noise and vibrations were minor and really not bothersome. It was nice to stand on the balcony and watch the ship's wake. But we missed the views when approaching and when in port, so our experiment will not be repeated. We look forward to the production shows and other entertainment in the theater. We've seen each of the production shows several time but still love to go see them. They never become stale. One of our favorites is Bravo....I'd watch it more than once on a cruise if were available. We were VERY disappointed on the 6th and 7th evenings. The sixth evening we were in Cozumel (10 am-10pm)...with the evening show being one Mexican Folkloric Show. The seventh evening was the final of The Voice of the Ocean. Both evenings ..amateurs putting on a show in the theater...and not even close to being entertaining. We do not pay thousands of dollars to see amateurs at one or two nights of "prime" entertainment. We've been on other cruises where the Voice of the Ocean Final was late afternoon on the last sea day. That's fine, but to have it as the main entertainment for the evening? No Thanks. Our second disappointment had to do with the shops and casino while in Cozumel On a previous cruise with 10am to 10pm, the shops and casino opened at either 6 or 7. Not on this cruise. The other activities available til we sailed were minimal. We have already booked another 3 Princess Cruises and hope that we don't have any amateur nights. Read Less
Sail Date June 2019
Positively surprised to travel again on Caribbean Princess on its 15th year, 12 years after we last travelled on it. The ship was in dry dock for an extensive refurbishment and they did a very good job. The new buffet (marketplace I ... Read More
Positively surprised to travel again on Caribbean Princess on its 15th year, 12 years after we last travelled on it. The ship was in dry dock for an extensive refurbishment and they did a very good job. The new buffet (marketplace I think they call it) is very good, looks fresh and inviting. Had a bad experience being served a lousy steak (or stakes, a porterhouse and an sterling I believe they call it) during our visit to Crown Grill. We find the service there to be slow and the steaks unfortunately were of very bad quality. Likely they were huge, so we could navigate the fat and veins to get a decent amount of ok meat out of them. Did not want to reorder as we did not want to wait another 30 plus minutes for it. Another bad experience we had was with the soda package, which includes juices, alcohol free cocktails and now they say SMOOTHIES. The price was changed from $7 to $10 a day (plus 15% taxes) to “accommodate the changes”, however in no place in the ship you can get a smoothie. Nowhere. The bars will send you to the new “cone and coffee place”, and there they will send you back to the bars, and then repeat. Other than these mentioned negatives, we had a very nice cruise. Staff was great, the food was good, and the ship is very nice. We actually like this older ship better than the newer ones (have been on the Royal and on the Regal). Read Less
Sail Date June 2019
We just finished sailing on the Caribbean Princess and were pleasantly surprised! We have cruised on Disney and RCC previously and we decided to give Princess a try. This was a family vacation with my side and there was 11 of us ... Read More
We just finished sailing on the Caribbean Princess and were pleasantly surprised! We have cruised on Disney and RCC previously and we decided to give Princess a try. This was a family vacation with my side and there was 11 of us traveling all together. My parents are platinum members with Princess and with the dates we had and the price point of summer cruising we chose Princess. Unfortunately, DCL has just priced themselves out for us for summer cruising. Caribbean Princess is an older boat, so keep that in mind. There were only 2 usable outlets in our room (B233 & B237) and they were next to each other, so technically I could only use one at a time. There was no outlet for my flat iron in the bathroom and the hair dryer was in the bedroom. It was an odd layout. I wish there was a usb or outlet next to the bed. The A/C was not as cold as we would like. Now we like to be cold and I would wake up in the middle of the night sweating! We read that if we took the diffuser (the cover) to the air return it would help, and it did. We also had the Ocean Medallion on this cruise (it reminds me of the Disney magic bands). They gave us a lanyard on checking in, but we purchased the wristbands the first day. Highly recommend for kids, but I purchased them as well. It made it so much easier to keep track and the lanyard can get sweaty and hard to keep up with on sea days. It was a bit confusing and hard to get connected to the Ocean Compass app (the app where you could locate others in your party and do onboard texting - no charge). It took us having to go to the internet cafe to get help from the IT personnel. Now my DH, Brother and dad are all in the IT, computer industry and we consider ourselves tech savvy. Apparently, the software/app that Princess uses is not apple friendly and they make it very difficult to use and setup. Princess knows this is a problem and I was told they are working to fix it. There were times I could not find my DH or my SIL while on board. It was nice to be able to text each other without having to pay for the internet/wifi. The one complaint I had was when we had to take a tender to and from Belize City. We boarded a large catamaran to get back on the cruise boat and from the time we hooked up to the cruise boat and the time I got off, it took an hour! That was ridiculous. They only had one line for security and I couldn't believe how slow it was going. It was a bit frustrating, and I felt bad for all the people who had the first seating for dining. And it was a formal night! We had a great cruise! Our stops were Cozumel, Roatan, Belize City and Grand Cayman. We really enjoyed the stops and excursions we took (we did not do Princess excursions). We picked this cruise soley on its dates. Disney will also be my number once choice for cruising, but they are getting to be so expensive that if I want to cruise I just need to look elsewhere. Its hard to compare a Disney cruise with any other cruise line, because they know how to do the shows and kids club like no other! Princess had a great service and overall provided a great experience. 2017 we cruised on Oasis of the Seas with RCL and it was just too many people and too big for me. My kids preferred their "extra stuff" on RCL more, but they will enjoyed their time on Princess. I also appreciated that they didn't try to upsell me on anything during my cruise. On RCL, there was always someone walking around the buffet and ship trying to sell me something or anything, and I did not appreciate that. This cruise did none of that. In fact, I had to ask someone how much the photo package was. No one was walking around trying to constantly sell me something and I really appreciated it. Overall, I would sail Princess again and try out one of its other ships. Read Less
Sail Date June 2019
We were so excited to take our cruise. I have cruised once previously with Princess when I was younger with my family and had great memories. As an adult, I cannot completely say the same. Boarding was very easy and fast. Upon boarding we ... Read More
We were so excited to take our cruise. I have cruised once previously with Princess when I was younger with my family and had great memories. As an adult, I cannot completely say the same. Boarding was very easy and fast. Upon boarding we were notified of a room change, which was great because it was an upgrade. I cannot complain about that! And the window provided a nice view. However, the boat's system was not able to follow through with the change. Our luggage was misplaced, our food credits were lost, the honeymoon celebration was removed as well as my nut allergy information. Additionally, our room was moved to be directly over the anchor which proved to be an early wake up call at a couple ports. All of that aside, we also were told we did not have the sip and sail promotion an hour after boarding. This promotion had been verified through Princess and my travel agent and we overheard the conversation months prior when we had debated about purchasing it. We went to guest services who did not offer assistance with this issue. We then tried calling our travel agent who proceeded to work with Princess offboard. The issue was not resolved until Thursday when we were told of a miscommunication between the travel agent and cruise line. We also had to return to guest services twice to locate our luggage as they did not arrive and we were told by the stateroom steward all were delivered. Guest services said they would eventually turn up and did not attempt to do any more. Luckily, our stateroom steward was great and he personally went and found them for us. The change in room also caused our dining credits to be lost. We were finally able to obtain them through another visit to guest services, however we were rushed and left with limited options for use as only one day was left on the cruise and most dining options were booked. Luckily, the Crown Grill squeezed us in, and they were amazing! Food and staff were great. The change in room also meant our honeymoon package was not carried through. We were able to watch others receive their decor, free dessert, wine, etc. It seemed great. Luckily, another honeymooning couple we shared a table with at dinner was kind enough to share with us. The staff we encountered on the boat otherwise was very kind. The waiters, bartenders, bus boys were amazing! The pools were very nice as were the shows and activities. We loved the movies under the stars as well as the shows, in particular the comedian. The excursions offered by Princess were amazing as the tour guides were very knowledgeable, fun, and kind. The medallions made things very easy however the apps were not reliable. Newer phones are not able to download the apps. I enjoyed the fitness room and offered classes. However, treadmills are only available at certain times which made it difficult to use them. The ice cream parlor and food options around the pools were great. The boat had very nice seating areas to relax in and at multiple places. Overall it was a very nice boat and experience when we decided to just be on a vacation and let the honeymoon stuff go for the sake of enjoyment. Disembarkation was a fast and easy process. Read Less
Sail Date June 2019
Sailed with friends, some of whom had not been to the ports of call. The Ocean Medallion worked exactly as promised and made sailing a breeze. Embarkation, once you get past the TSA, was the easiest I have every experienced and debarkation ... Read More
Sailed with friends, some of whom had not been to the ports of call. The Ocean Medallion worked exactly as promised and made sailing a breeze. Embarkation, once you get past the TSA, was the easiest I have every experienced and debarkation was just as easy. Be careful, the medallion makes it very easy to spend your money! Our only complaint was the excursion in Roatan to visit the Garifuna village was a waste of time. A100 minute round trip ride to see a 10 minute dancing exhibition and taste local bread was not worth the time nor the cost. The dining room was very good with excellent wait staff. The Crown Grill never fails to meet my expectation and well worth the additional cost. All in my party enjoyed the meal and service. If you decide to go to Planks B-B-Q for dinner, go hungry. The portions are enormous and the chocolate cake is one of the best I have ever had. Read Less
Sail Date June 2019
Caribbean Princess Ratings
Category Editor Member
Cabins 3.5 4.2
Dining 4.0 3.9
Entertainment 4.0 3.7
Public Rooms 4.5 4.2
Fitness Recreation 4.0 3.8
Family 3.5 3.8
Shore Excursion 4.0 3.7
Enrichment 3.5 3.3
Service 4.0 4.2
Value For Money 4.0 3.9
Rates 3.0 4.2

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