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16 Cape Town to Africa MSC Cruises MSC Musica Cruise Reviews

I embarked from Cape Town and unfortunately had a bit of a tough time with the weather so our cruise was delayed by two days. This however is not anyone's fault and totally understand MSC's reasoning for not embarking on the ... Read More
I embarked from Cape Town and unfortunately had a bit of a tough time with the weather so our cruise was delayed by two days. This however is not anyone's fault and totally understand MSC's reasoning for not embarking on the 24th. We only embarked the 26th January. Embarkation is a very long and tedious process. The waiting before going on board is crazy and very tiring. The ship is so beautiful. The staff on board is very welcoming and cheerful. I loved seeing a mixed diversity of people from all over the World. It was lovely interacting with staff who is willing to chat to you about their life on board, their country and culture and just about general things as well. Whenever I passed a staff member, they would greet with a friendly hello and smile :) The cabin I stayed in was okay however I was VERY disappointed to find a filthy used pair of underwear that didn't belong to myself or the person I shared the room with. I assume that the staff didn't clean correctly as there was a bit of a rush on the 26th. This shouldn't have been missed though. It was nasty and makes me question if the sheets were even changed. My dietary requirement is halaal and I was very disappointed to see the sad selection of halaal food in the buffet section on deck 13. There is a wide variety of halaal food that could have been catered for. Curry is not the only halaal food. In future, I would like to see a bigger variety of food in the halaal section :) Evening dinner was okay. We had a great waiter (Kurniawan). He was so helpful when selecting our meals. He was really friendly as well. The entertainment really blew me away from the shows in the theater to the live bands in the lounges to the daily activities on deck 13. Very impressed by the MSC's entertainment staff as well. They really know how to get the crowd hyped up and they make sure everyone is having fun. The service onboard was great! The receptionists were really helpful with whatever questions I had and they were very professional. We did some shopping onboard and each shop we went to we were greeted with smiles and good customer service. I purchased a spa package before embarkation and it's totally worth it! The masseuse, Maria, was so lovely and so good at her job. She made me feel comfortable and very relaxed. The spa facilities are great! The sauna and Turkish baths are amazing and so relaxing. 100% would recommend! Unfortunately, we booked a shore excursion for PE but it was canceled due to missing a few days on the boat so we never got to experience a sore excursion :( I would definitely cruise with MSC again. It was an enjoyable experience being onboard the MSC Musica. Read Less
Sail Date January 2019
We started planning this trip in May 2018, we booked in June 2018. We planned a holiday around this trip. First we flew down from Johannesburg on the 21st January, we explored Cape Town and did a few excursions which went very well. This ... Read More
We started planning this trip in May 2018, we booked in June 2018. We planned a holiday around this trip. First we flew down from Johannesburg on the 21st January, we explored Cape Town and did a few excursions which went very well. This was our first time on a cruise and we were very excited after reading a lot of reviews and feedback from other people who have done the trip. The start was not so good due to the wind and the boat not being able to enter the harbor, but eventually on Saturday we could board. Off we started exploring the boat after if left the harbor. We ended up in the spa area and seeing that we booked in advance the massages we decided to go for our massage the same day, we booked for 16H30. We went to our cabin to prepare and went for the Jacuzzi inside the spa area which we though we could use any time during the cruise, well the next day we were told we used our day and it was only valid for the day, not like it was mentioned for the whole trip. We also planned for the 4 days and bought drinks packages in advance, this could not be returned and had to drink 3 drink packages in two days. The rest of the trip was good, really enjoyed it will however recommend not to purchase packages in advance it works out cheaper when you buy onboard. The cocktails being served was also not well prepared and brought in a normal plastic glass, it was not presented as I expected of a cocktail. Read Less
Sail Date January 2019
Due to the delay we only embarked on 26Jan 2019 sadly missing two days of fun we were looking forward to..nevertheless once on board we were in awe of the beauty & magnitude of the ship & then the fun started. We loved the various ... Read More
Due to the delay we only embarked on 26Jan 2019 sadly missing two days of fun we were looking forward to..nevertheless once on board we were in awe of the beauty & magnitude of the ship & then the fun started. We loved the various lounges & bar areas for relaxation & good music. The dining sittings in the restaurant caters for everyones needs & the staff serving guests with a smile & then having the opportunity to meet wonderful people at the table we share with.Our highlight the sushi restaurant (my favourite). Our balcony cabin for two very spacious & clean..the staff (& that includes everyone) very friendly & helpful at all times & they work long hours daily. Its also fantastic on the pool deck soaking up the sun & having fun with activities organised by the entertainment team.Its your lucky day if you win something.The shows in the theatre outstanding!!!Professionalism beyond words! The cruise overall is too much to see & do & theres too little time..definitely another cruise planned for the future.. Read Less
Sail Date January 2019
Chosen cruise was a family cruise and loved it. Restaurants was well filled and had good service levels in the restaurants. Buffet was excellent although there needs to be some sort of system in place when collecting ones food at the ... Read More
Chosen cruise was a family cruise and loved it. Restaurants was well filled and had good service levels in the restaurants. Buffet was excellent although there needs to be some sort of system in place when collecting ones food at the restaurants. It can become chaos at times. The other one big thing was when boarding the experience was not nice as we did not know where to go stand when we arrived, nobody was outside directing people. we just had to figure it out. Cabin was clean, bathroom was a good sized. Entertainment was excellent and well worth the watch. Traveled with kids, kids enjoyed the kids section on the ship. We are planning to do this cruise again as this was our second trip thus far. The ship was beautiful and only negative I had was that there was no kids water section which the previous ship had. On deck entertainment was a little unexciting as i would have liked more interaction. overall the trip was enjoyable. Can't wait for our next sail date. Read Less
Sail Date January 2019
We where on the cruise that got stuck at sea ! Not their fault, but the lack of communication was. It was a guessing game, not cool. And then the repeat of the food got old very quickly. There is way to many people on the ship ... Read More
We where on the cruise that got stuck at sea ! Not their fault, but the lack of communication was. It was a guessing game, not cool. And then the repeat of the food got old very quickly. There is way to many people on the ship and as for the Q's they never stop literary from start to Finnish. The dining was average at best no variety, as for the wine most where not in available, lunch was repeated too many times. Breakfast was fine. The cabin was fine but not the size we where told it would be we where told 28.5m and it was 15m. There was no control of smokers on board and the smell of efuent was every where. The submission of the insurance claim how ever went without a problem well done. The cruise on a whole was not bad but for that price I think they can and should do better. Well that's my opinion. Cheers Read Less
Sail Date January 2019
We took this cruise to celebrate my daughters first birthday. The cruise itself was good, but due to high winds we were not able to dock on the last day. As a result we had to spend an extra two nights at sea. With 2 small kids on board it ... Read More
We took this cruise to celebrate my daughters first birthday. The cruise itself was good, but due to high winds we were not able to dock on the last day. As a result we had to spend an extra two nights at sea. With 2 small kids on board it became quite difficult to manage as we were not prepared for the extra 2 nights. The facilities were great, especially the kids club. We were most disappointed with the food in the restaurants. It wasn’t awful, but it wasn’t great either. The last day in particular was quite bad as the ship started to run out of food. Overall a good experience but not quite what we expected. We were made to cover the cost of beverages for the extra two nights which we were obviously not prepared for. Even though it was impossible to provide for all guests there should’ve have been care taken towards families with kids. Read Less
Sail Date January 2019
This was our first cruise in our lives. In a way we were very impressed but looking deeper under the surface MSC has lots of space to improve their service delivery. Very well aware of fact that this point is most likely not MSC ... Read More
This was our first cruise in our lives. In a way we were very impressed but looking deeper under the surface MSC has lots of space to improve their service delivery. Very well aware of fact that this point is most likely not MSC Musica's responsibility but need to be said that waiting for approx 3-4 hours in a queue to go on board without any seating nor refreshments or clean toilet facilities is not a good start. Starting with the cleanliness of the cabin on arrival, we are very well aware of the fact that staff has only very limited time available to clean the cabin. However, on arrival I would expect it spotless. Though our cabin steward Arnaud Napetoke was very helpful and professional communicating with the guests: 10 out of 10! But next time take some extra minutes to clean also drawers in cabin and bathroom. Further going to the self-help restaurants: the range of food was certainly enough. However, staff issues in my opinion again like chef and waitress are very busy on their cellphones and laughing a lot (which is great obviously if they are happy) but failed to attend to guests. Cleanliness of tables leaves to be desired for. Very often at beverage stations were no cups or not stocked with coffee/tea,sugar. However, the staff in restaurants where one was served was extremely knowledgeable! The cleanliness of tables on the pool deck area leaves also lots of space for improvement. The few bar attenders were good but one needed wait for a while to be served. It would be great before purchasing any beverage voucher to know exact prices on board to make choice of vouchers easier. Missed general signs for toilets which could be easily implemented. This would make a search a lot shorter speicifically if passengers are getting "green" and looking for the closest bathroom). We acnnot comment on shore excursions as we didn't do any. The entertainment team was 15 out of 10, they did a great job and so also the evening professional entertainers. Fantastic shows! Read Less
Sail Date January 2019
Embarkation was a disastrous experience. There must a way to divide the passengers into groups with different time slots. It will definitely prevent queuing for more than two and a half hours. Some of the elderly people did find difficult ... Read More
Embarkation was a disastrous experience. There must a way to divide the passengers into groups with different time slots. It will definitely prevent queuing for more than two and a half hours. Some of the elderly people did find difficult to stand that long. Disembarkation was much easier. The worst experience, however, was that we were left in the dark regarding docking. The captain should have kept the passengers informed with regard to problems that made it impossible to enter the port in Cape Town. The people on land were sometimes better informed than us. The ship itself was clean and the majority of the staff friendly and very helpful. Our cabin was clean and the up-keeping was outstanding. The service provided by Mr Putu was outstanding. He was also very helpful in regards to stuff that was not part of his job. The food, entertainment and other activities was excellent. I would have liked it more if I would have been able to sit where-ever I want during dinner. It should be handled in the same way as during breakfast and lunch. I would do it again. Read Less
Sail Date January 2019
Wanted to experience the Musica compared to others. Disembarkment in CT was a disasteras there was no discipline and people left the ship even though they were expected to wait.People smoke in non smoker areas with a sign above her head ... Read More
Wanted to experience the Musica compared to others. Disembarkment in CT was a disasteras there was no discipline and people left the ship even though they were expected to wait.People smoke in non smoker areas with a sign above her head in the casino and they take drinks inti the theatre and nobody does anything,so instilling discipline of officials is zero.No Italian dress up evening as they dont want to offend people .Nonsense it has always been a choice but it was nice just to wear Red ,Green and White. Children in jacuzzis ( outside school holidays) and then adults cant get a chance .Children of 3 and 5 unattended in jacuzzi.Father is 15m away.MSC needs to instill discipline to make it pleasant for all. Deck entertainment needs a mature person from RSA to head up the entertainment. This year juniors who had no clue ran the games and a Italian who does not South Africans.. Besides these negatives the service was excellent and so was the food.Reception ,dining and bars were a pleasure to attend. MSC Voyager help desk attendee had no interest in helping. Dissappointed in his attitude. I asked him what specials are they talking about for members and he said .Read the daily program which has nothing to do with it.SPECIAL mention: Prisco Fernandes,Thobeka Ntshangase and Carmine Di Fiore in dining room,Vanmali Sandeep in watch store;eddiesen Lobo in barand Stella Andriambelo cabin stewart. NOTHING was too much trouble for them. RECOMMENDATION : You must lie in the International waters for a day and only enter the harnbour the next morning as the view of Table Mountain in the morning and at night with Robben Eiland on the other side is breathtaking and worth paying extra for.Best part of our trip.You must buy Easy on board as it takes you 15 min no matter when you arrive. Read Less
Sail Date January 2019
Heard good reviews about them. Food excellent. Service excellent. Waiters were friendly and always smiling. Eko and Jay served us for dinner and they were outstanding. Our cabin attend in cabin 10059 was outstanding as well. ... Read More
Heard good reviews about them. Food excellent. Service excellent. Waiters were friendly and always smiling. Eko and Jay served us for dinner and they were outstanding. Our cabin attend in cabin 10059 was outstanding as well. Entertainment was good but feel they could have had more shows or movies in the Theatre during the day. The shows every night before dinner were great and the entertainment outside on deck was excellent. All staff were friendly and always greeted. Thank you for informing us about the seniors discount. I had a couple of questions /queries before we sailed and I always got a positive response. We couldn't dock on return because of wind so had an extra two days on board with a magnificent view of table mountain. The staff went out of their way to keep us informed and entertained And one has to mention Marco, for his entertainment and allways bringing a smile to our faces. Staff at reception on board were helpful and accommodating. Thank you for an excellent cruise. Read Less
Sail Date January 2019
I wanted the experience of sailing into Walvis Bay and seeing desert meet ocean. The day trip was perfect 4x4 adventure. The cruise sailed out of Cape Town ..spectacular views from verandah cabin. Heavy fog made 2nd night interesting with ... Read More
I wanted the experience of sailing into Walvis Bay and seeing desert meet ocean. The day trip was perfect 4x4 adventure. The cruise sailed out of Cape Town ..spectacular views from verandah cabin. Heavy fog made 2nd night interesting with vessels horn blasting into the night. Strong headwinds gave us some rough cruising on way back to Cape Town. We had delays getting back into the harbour due to the howling Southeaster but the 2 days extra at sea was handled well by the crew. MSC MUSICA is a large vessel so long queues at all times. Deck space limited. The Restuarants were honestly a disaster and waiters way out of their depth. I gave up and decided to order room service instead. Two dishes for $5 plus service not bad. Ate in the peace of my cabin and able to keep abreast of news on TV. Loved the spa package giving me full access and two treatments. Booked pre boarding and saved. Read Less
Sail Date January 2019
Summer and excellent weather. Departed from my home town. We did not disembarked in Walvisbay. Would have liked to do canoeing in Walvisbay but the ship arrived to late and the tour organizers could not wait for us. All in all it was a ... Read More
Summer and excellent weather. Departed from my home town. We did not disembarked in Walvisbay. Would have liked to do canoeing in Walvisbay but the ship arrived to late and the tour organizers could not wait for us. All in all it was a delightful cruise. Food was good. Shops is expensive. Negative: Embarkation took very long, long ques. would like to have that done more efficiently. We were of the lucky people that got 2 extra days on the ship due to the high winds and we appreciate the effort MSC went through to make us comfortable. The cabin attendant was very friendly and kept us up to date with all the news. We did not have children with. Only me and my husband. I would love to do another cruise but in a different location like the Mediterranean. The show at night was excellent. The live music in the bars was good. Read Less
Sail Date January 2019
This was our first cruise and we really enjoyed it. The only problem that I encounter was on deck 7....I would suggest that all entries to the Casino to closed at all time. The Casino is a smoking area and is opposite the theatre. When ... Read More
This was our first cruise and we really enjoyed it. The only problem that I encounter was on deck 7....I would suggest that all entries to the Casino to closed at all time. The Casino is a smoking area and is opposite the theatre. When gaining access to the theatre from Deck 7 children and non-smokers are expose to those smoke fumes from the Casino side. Other that, my first cruise was awesome and definitely cruise again and also will recommend cruising to my friends and family. Dining (1st seating deck 5) was excellence and on time. Here i must mention that the friendly waiters did really good job in serving us. All the meals ordered was correct the first time. However, better control should be enforce at the restaurant on deck 13. This restaurant was well below the standards in comparison with the other restaurants. All the info about all event was readily available thanks to our Cabin steward. Read Less
Sail Date January 2019
The balcony cabin was well appointed and the view and experience amazing. Cabins were cleaned on a regular basis and service always came with a smile. Coffee and cool drinks served at breakfast spoiled the elegance of the trip. The ... Read More
The balcony cabin was well appointed and the view and experience amazing. Cabins were cleaned on a regular basis and service always came with a smile. Coffee and cool drinks served at breakfast spoiled the elegance of the trip. The pizzas could also be covered with more toppings. The dinners in the evening were enjoyable although certain dishes such as the calamari (fish platter) was a disaster. The wine per glass was also poured without the bottle of origin not being displayed. The service of the waiter was implacable and efficient. Portage and excursions were well organised. Life guards were vigilant and 1 incident could have been avoided had there been insistence on parental guidance. All the areas well well maintained and clean. The pool and jacuzzi decks were most enjoyable.Smoking should be limited to very small areas where smoke does not affect non-smokers. I would like to do the same trip again in 2020 Read Less
Sail Date January 2019
We selected this trip as it was arranged by Bokradio and this is where it was advertised regularly as well as we are listeners of this radio station every day. The number of Afrikaans singers whom committed to the trip also contributed to ... Read More
We selected this trip as it was arranged by Bokradio and this is where it was advertised regularly as well as we are listeners of this radio station every day. The number of Afrikaans singers whom committed to the trip also contributed to our decision to go on the trip. The arrangements were excellent and as myself is a double amputee we were accommodated through early on board as well as preference treatment when disembarking at the Cape Town harbour on return. As a disabled person we were accommodated in a quite large suite and I could easily move around with the wheelchair in the room as well as the shower was also comfortable.The food, service and music was excellent every day. Thank you for also having a special place on the pool deck for disabled people it was needed and really appreciated. Just one comment I would like to make on the pool deck is that people should not be allowed to put towels and stuff on all chairs for their friends it should be first come first serve.I have seen this created some unhappiness with some people. Yes I would again go on the bokboottrip Read Less
Sail Date January 2019
The Bokradio cruise has been on everybody's lips for a few years now. I decided to give it a try. What an amazing experience. Thank you to everyone that made our cruise a huge success. The ship was cleaned to perfection and ... Read More
The Bokradio cruise has been on everybody's lips for a few years now. I decided to give it a try. What an amazing experience. Thank you to everyone that made our cruise a huge success. The ship was cleaned to perfection and everything was easily accessible. The cabin was perfectly cleaned every time we walked out of it. When we came back in the evenings the next day's program was on our bed and the bed was ready (just to jump in). The bedding was amazing. So comfy. The food was excellent. There was not one moment that I did not enjoy the meals. I am a fussy eater, but there was something for everyone. Our meal at the "sit down restaurant" was so much fun when the waiters walked up and down the passage with the pudding trays on the beat of Italian music. WHAT A SURPRISE! Overall I would recommend the cruise ship to everyone I know. Compliments to everyone involved. Read Less
Sail Date January 2019
MSC Musica Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 3.0 3.6
Entertainment 4.0 3.9
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.6
Family 4.0 3.6
Shore Excursion 3.0 3.6
Enrichment 1.0 3.6
Service 3.0 3.7
Value For Money 3.0 3.7
Rates 4.0 3.3

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