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4 Cape Town to Africa MSC Cruises MSC Musica Cruise Reviews

i have been on this cruise before and had the time of my life, needless to say this time round i had told all my friends and family join, we were about 21, adults and kids. I had elderly members in my group who had never traveled, now ... Read More
i have been on this cruise before and had the time of my life, needless to say this time round i had told all my friends and family join, we were about 21, adults and kids. I had elderly members in my group who had never traveled, now they get to enjoy the cruise and its luxuries with their kids and grand kids. I was to celebrate my daughters 1st and nieces 3rd birthday on board or so we planned. I know you cant control the weather so when we received text message no 5 after our cruise had a 2 day delay due to gale force winds we were still excited to make the most of our holiday. We were told to be in Cape Towns port by 8am the Saturday morning (26th January) for a swift embarkation, unfortunately i spent all of 4 hours in the line with a restless kid in arm. By the time i eventually got onto the ship the halal buffet was anorexic with almost nothing available. The water was choppy but the ship was trying to make up as much time as possible, at one point i thought we were a speed boat, my entire party suffered from vertigo, mostly on the first night. Supper was mediocre and we didn't get a Gala evening. Our waiters seemed exhausted and unwilling to assist, not normally the case in my past experiences. I was on the melody, an extinct and ancient ship for 19 days in 2011 and had the time of my life, this cruise was supposed to be top all my expectations but was an anti climax. We didnt stop in Port Elizabeth and got into Durban earlier than expected. on the brink of disembarkation i was told that i could not leave the ship because i had an outstanding balance on my account. i had to head back to reception where there was a 40 min line because of all the queries passengers had. They billed me $1.50 per person for a UNICEF donation. This should be optional and not a prerequisite payment before you leave the ship. I donate to my own organisations and how the hell do i know that MSC actually gives my money to UNICEF. based on this they removed my charges and i was allowed to leave the ship almost an hour later... If one pays for a luxury experience especially for leisure and relaxation purposes especially if you saving and looking forward to it for months. Its a complete let down when you utilized your annual leave or savings for a trip and us as consumers gets the short end of the stick.. MSC just picks up more people in Durban and can start fresh giving them an ultimate experience. Instead of them cancelling the trip in totality because it would cost the company an arm or a leg, this trip was a taxi service to Durban because you inevitably had to go there as part of your itinerary. The passengers were dragged along for the speedy and bumpy ride and all you can do is compensate us with a lousy 20% on our next cruise excluding service and port charges...HOW IS THAT WORTH IT? do you classify that as compensation for my inconvenience and disappointment? IM BEYOND GUTTED! Read Less
Sail Date January 2019
We and our extended family have travelled numerous occassions with the MSC and had pleasant and fun experiences, but the recent trip with MSC Musica was a disaster. We've made a few trips with the ship; Meditteranean cruise, ... Read More
We and our extended family have travelled numerous occassions with the MSC and had pleasant and fun experiences, but the recent trip with MSC Musica was a disaster. We've made a few trips with the ship; Meditteranean cruise, Cruise to Maurituis, Durban to Portuguese Island, Cape Town to P.E to Durban. This was the worst trip ever, having to cram the whole journey in 2 days. We were rocking from side to side due to the speed. Our cabin toilet was filthy and bathroom had no towels. The bar fridge had a plate with left over food in it. I explicity requested vegetarian foods for a few of us, but the selection was seriously few and bad, even the desserts were terrible. (This was our first night on the ship.) The waiter at least arranged for a better selection of foods for supper on the last night at the restaurant for us. We could not dock in PE and it was race to get to Durban in 2 days. The Embarkation was long and tiring, having to wait from 8am to 12 without refreshments and standing in a long queue in an unused warehouse which was bird envested and dirty, having to walk along the ailes to land up in the extreme hot sun without shade. Disembarking was another tiring exercise. We had to leave our bags outside our cabins by 8am and wait in the overly full lounge as we had to be out of our cabins by 10am. We were a group of 10 people, hoping to have a good long weekend on the ship but we were sadly disappointed. I used to tell my family and friends that the best holiday you can take would be on a cruise, I was terribly wrong! Read Less
Sail Date January 2019
Well where to start with this one ! I have been on a number of cruises and decided to include one on my recent visit to South Africa, bad choice as this cruise was easily the worst I have ever been on. Too much went wrong to detail ... Read More
Well where to start with this one ! I have been on a number of cruises and decided to include one on my recent visit to South Africa, bad choice as this cruise was easily the worst I have ever been on. Too much went wrong to detail everything but I'll have a go. Embarkation at Cape Town was a nightmare. We had to wait 3.5 hrs to board. We had to q up in a deserted shell of a warehouse covered in birds dropping with no facilities, no water, no info from crew, a terrible start to any holiday. Food was of a very low standard, both in the 24x7 cafeteria and the restaurant evening meals. Fine dining it was not, cold soup and badly presented, small food portions, a good way to lose weight ! The service throughout the ship was really poor. Crew did not seem to care and the ones that did were vastly overworked, IE large bar areas took about 20 mins to get a drink as only 1 bar person on duty. This was the norm, it looked as though there were not enough staff on the ship to cope with the crowds of people. The ship seemed rammed with people who mostly camped out in the 24 x 7 cafeteria eating all day. As a consequence it was a nightmare trying to get a a) food and b) a table to sit at during breakfast and lunch. The South Africans on board just camped out there for the day eating. The staff were not that helpful either when you asked them to help you get a table, total chaos ! Hand sanitisers at each restaurant door were either not working or empty. There was no effort made by the crew to make sure every person entering the eating areas sanitised their hands, its a wonder we didn't have a food poisoning outbreak on board. I could go on and on but I am sure you get my drift as to the type of cruise this was. To me it was one small step up from a booze cruise. It was so bad that the Europeans on board demanded a meeting with the Senior staff. We had a meeting in one of the lounges with the Hotel Manager, Customer Relations manager, Second in command to the Captain and the Housekeeping Manager. There were about 200 to 300 hundred irate people complaining to them, BTW the Captain was a no show throughout the cruise not even a tannoy announcement from him. We complained about the service, meals, sanitisation and other items but I felt theses fell on deaf ears. One thing that was said was that the cruises are planned for the local market and they obviously felt the SA people on board were happy with what I would say was a 3 star Spanish hotel experience. They did say that for Europe they upgraded the experience and for North America upgraded even higher. This was a cruise that should have not been sold to Europeans as the standard was deliberately low to match the local market. We asked for compensation but I'm not sure if anything will happen, just make sure if you ever cruise with MSC you dont do it tin South Africa , in fact choose another cruise company entirely. Read Less
Sail Date January 2019
I struggle to say something positive about my 12 day cruise. Embarkation should have warned us what to expect,3 and a half hours in a filthy smelly derelict warehouse with no water or toilets and NO MSC STAFF The staff are ... Read More
I struggle to say something positive about my 12 day cruise. Embarkation should have warned us what to expect,3 and a half hours in a filthy smelly derelict warehouse with no water or toilets and NO MSC STAFF The staff are demotivated and disorganised very few taking any pride in their work No one listened to anything you asked or said The ship is just waiting for a outbreak of norovirus There was a pile of vomit on the floor staff ignored it for over half an hour No hygiene standards,no hand cleaner at dining areas until the final day Toilets often dirty and floors wet no toilet attendants and often not even toilet paper We left Capetown with virtually no South African wine the food was very poor quality and some of the waiting staff actually apologised for what they were serving When we complained about the standard of cleaning and food we were told by guest relations that the S.A. guests have much lower standards than British which I found really insulting as I am half South African. We have done back to back cruises on other lines and have never had exactly the same menu( which wasn't good the first time),and the same entertainment (which we did enjoy the first time,not so much the second and third) repeated. This was 3 4 day back to back cruises so we had the same meals and entertainment 3 times in 12 days it was like having a recurrent nightmare Read Less
Sail Date January 2019
MSC Musica Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 3.0 3.6
Entertainment 4.0 3.9
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.6
Family 4.0 3.6
Shore Excursion 3.0 3.6
Enrichment 1.0 3.6
Service 3.0 3.7
Value For Money 3.0 3.7
Rates 4.0 3.3

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