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8 Cape Town to Africa MSC Cruises MSC Musica Cruise Reviews

We were expecting a relaxing leisurely cruise from CT to Durban. Due to wind the cruise was shortened by two days. In our experience not enough was done from the side of MSC to ensure the least discomfort for passengers. Firstly we were ... Read More
We were expecting a relaxing leisurely cruise from CT to Durban. Due to wind the cruise was shortened by two days. In our experience not enough was done from the side of MSC to ensure the least discomfort for passengers. Firstly we were informed by SMS to be at the harbor at 8am and that embarkation would start promptly afterwards. Queuing for nearly five hours apparently due to the lengthy disembarkation of passengers on board was a nightmare. This could have been avoided had MSC taken the trouble to inform passengers beforehand that embarkation would be delayed. Staff were not always very helpful when assistance was needed with changing of flights and hotel reservations due to the late arrival in Durban. Ship phones were out of order and cellphone reception was poor. Prepaid wine packages (For 2 days instead of 4) were not refundable. Selection of wines on Wine packages was limited due to stock shortages according to staff. Shortage of cool drinks & beverages.. No information has been forthcoming from MSC regarding refund of shortened trip. All in all it was a rushed stressful experience spending more time in ques and sorting out travel arrangements instead of relaxing. In conclusion we feel that the trip should have been cancelled and similar cruises should have been scheduled at later dates. Read Less
Sail Date January 2019
We are pensioner couple on our FIRST cruise ever. We were so excited before trip but the reality soon set in when we were told the ship would be 2days late docking in CTown and hence cruise cut short by 2 days ... Read More
We are pensioner couple on our FIRST cruise ever. We were so excited before trip but the reality soon set in when we were told the ship would be 2days late docking in CTown and hence cruise cut short by 2 days . Embarkation was very busy but ok and delayed due to passengers still getting off. Our cabins were very nice and clean . However we were angry when we were only told on the last day that the ship would arrive 7 hours late and we still had to disembark. We could not get any internet signal and spent hours in the cyber room without sucess to try and get new flights scheduled . The final day was spent standing and waiting in queues at reception for use of the only phone . They told us expenses in the delay in Durban would be covered . We never saw a show due to the fiasco of waiting . The evening meals were of a poor quality and quantity . The reception was understaffed and very stressed We disembarked in Durban and had to find our own way to get a hotel and later we learned that all flights to Cape town were booked up for 2 days . So we were stuck in Durban hotel. OVERALL IT WAS A GREAT DISSAPOINTMENT for us oldies especially when our claims for expenses in Durban were later declined. Such a waste !!! Read Less
Sail Date January 2019
The food was poor compared to previous cruises. The bar service was slow and the quality of the cocktails was inconsistent. The cabins were very comfortable and clean. The embarkation process was a circus. Having been told to get to the ... Read More
The food was poor compared to previous cruises. The bar service was slow and the quality of the cocktails was inconsistent. The cabins were very comfortable and clean. The embarkation process was a circus. Having been told to get to the terminal early, we were then told to sit and wait. No refreshments were offered and the shore based personnel became fractious and rude. While the delay in the ship arriving was not MSC's fault, I believe they should have been far more forthcoming with apologies, gestures and financial compensation. People were just dumped at hotels and had to fend for themselves. The insurance cover was not explained clearly and I know there are going to be some very angry guests who ended spending way more than R1250 per person in accommodation, meals, transport and drinks. The 50% refund on the cruise and 20% discount on a future cruise just doesn't go far enough. Read Less
Sail Date January 2019
We love cruising and have done many cruises on various ships but this experience was the worst by far.We sailed up to Walvis on the 20th January. The embarkation procedure was a complete disaster- we had two small children with us and we ... Read More
We love cruising and have done many cruises on various ships but this experience was the worst by far.We sailed up to Walvis on the 20th January. The embarkation procedure was a complete disaster- we had two small children with us and we stood in line for 4 and a half hours. We noticed many elderly people and even a lady in a wheelchair having to go through this horrendous experience.The ship was forced to stay out at sea due to high winds which we know is beyond the control of MSC but we heard sooooooo many complaints from fellow customers about the way in which the delay was managed.We eventually got off this morning and thankfully that didn't take as long as we had expected. Even though we were told to leave our cabins at 06h00 and only left the ship at about 08h00 and that was only due to the fact that we elected to drag our own cases off the ship. The ship was at full capacity and that was clearly evident- the buffets were completely overcrowded and the queues endless- people were eating at the tables by the swimming pool as there were no tables available inside.We went down to lunch one day in the restaurant and there too the queue was out the door. The food was the worst that we have ever had on any prior cruise.Numerous guests were commenting on the standard of the food. Photographs excessively priced and in fact when we looked yesterday there must have been thousands of unsold photographs. The excursions in walvis were expensive and guests that went to the flamingos didn't get to see flamingo's. The entertainment was good- could have had more happening around the pool though. The staff in the baby club and kids club were phenomenal- our kids loved playing there.Also they stay open late so gives the adults time to eat dinner in peace and go to a show. Our cabin was fine and was always nicely cleaned- no complaints there. The ship was at capacity and still the one pool was drained and worked on- why not do this when the ship is emptier? The Jacuzzi's were always busy and often had children sitting in them. The loungers were always difficult to get as there are not enough in the shaded areas. We often landed up sitting at one of the tables. WE often found that there was no toilet paper in the toilets and the floors very wet. Read Less
Sail Date January 2019
We chose this cruise as we had done the trip up to Mozambique from Durban twice before, and felt like a change of departure city, ship and itinerary. We felt like the ship was overcrowded, way to few seating in the buffet area and pool ... Read More
We chose this cruise as we had done the trip up to Mozambique from Durban twice before, and felt like a change of departure city, ship and itinerary. We felt like the ship was overcrowded, way to few seating in the buffet area and pool decks. No system to keep order and no assistance with children or babies in the buffet area. Being pushed an bumped while trying to get a meal for my baby was very frustrating & tedious. Often there was no disinfectant at the entrance to the buffet. But the food was tasty and plentiful stocked, with good friendly service from the staff. Our cabin was a good size for us and our son, also clean and neat (except it didn't have hand soap by the basin in the bathroom. Our experience with our cabin and staff was good. But the last 2 nights (which were unexpected and unplanned due to winds and not being able to go back into the harbor) our sleeper couch was not set up, the mini bar was locked and it felt like the service had just gone on hold- very disappointing. We felt like the itinerary was not nearly as fun and exciting as our previous trips. Previously there was themed deck party's or even themed days- here there was non. Only some games during the hottest time of the day- but also just to busy to even try. The dj music was overly repeated, monotonous and not from all genres/ cultures. Our son went to baby club as he is under 3. He loved it completely and I can commend Gouwe his 'teacher" for her time, love and patience with him & the other kids. We felt like the location of the baby club was rather silly, as it was out side on the top deck, by what felt like the windiest area. Collecting was a mission on the windy days as even opening the door was a great task. As our son was in baby club, he only got 3 sessions a day at an hour at a time, we were very disappointed and frustrated to learn on the one morning that the 'teacher' was scheduled to do a safety drill during our ONE hour. I'm sure they could have done it at a time that she was not on duty per the schedule or the day we were on shore. The shore day ran smoothly, we got a taxi to a near by yacht club and enjoyed our time there before returning to the ship with out hassles or delays. I managed to use the gym facilities twice and really enjoyed it. Enough equipment and good aircon. We thouroughly enjoyed Melvin from the cigar lounge and Giovvani from the bar in the buffet area. They were always friendly, made an effort with us and went the extra mile. Lastly, we are aware that it was out of the ship and crews control that we had to stay the extra 2 days and nights due to strong winds. But what we were not happy about was the lack of communicationfrom the bridge. We feel like they knew on the thursday morning already that we would only be able to go in on the saturday morning- yet they kept us on a line until Friday evening. We lived out of our bag for this time as we were unsure when we would be disembarking, hoping any minute. Had they just told us from the begining what the plan was- we could have moved all our post-cruise plans acordingly, unpacked and relaxed. We could feel the tension of both the guests and the staff because we felt like we were left in the dark. Unfortunately we will not be doing a local cruise with MSC again, and would also not likely recommend the trip to friends or family. Read Less
Sail Date January 2019
This was my 3rd cruise with MSC. The Ship is well Maintained. Very neat and clean and well looked after. The entertainment crew were friendly and good. The barmen in the Cigar Lounge were very friendly and helpful. The crew at the Spa ... Read More
This was my 3rd cruise with MSC. The Ship is well Maintained. Very neat and clean and well looked after. The entertainment crew were friendly and good. The barmen in the Cigar Lounge were very friendly and helpful. The crew at the Spa were friendly and very good. I was lucky to meet the Manager and I could congrats him with his staff. The crew at the outside bar, reception and restaurants were unfriendly. The willing to help were not there. They looked like they hate there jobs. My suitcase was damaged. The team that take in the suitcases at night don't keep people that was sleeping in mind. The also not friendly at all and throw the luggage. When I reported my damaged suitcase, there were more people with the same complain. We book for the 1st seating in restaurant, but on our cards we were booked for second seating. They just told us they cannot change that. On deck 13 there were "Call for bar service buttons". Nothing happens when pressing it. (I tried more than once) Don't know why they put it on the tables. We had an bad incident at the entertainment area and need security, but they were not in site. Maybe they must be more visible on all decks. People from other tables saw what happened and helped me. The food was great and the variety more than enough. Thanks to all the hardworking guys in the kitchen! We wait very long for the food in the evening, but is was worthwhile! The rows to embarkation were not flow for a very long time. People wait to long in rows and in the sun. Disembarkation and embarkation in Walvisbay went very smooth and quick. The Disembarkation in Cape Town also go very quick and smooth. I would like to book again for the 2020 cruise with the hope that I experience the same hospitality that I experience on the Rapsody and the Melody and not the unfriendly hospitality that we received on the Musica. Read Less
Sail Date January 2019
This was our 3rd time with msc and have never been impressed with them, but chose this cruise for the itinerary It is a very nice ship but the organisation is abismal, lack of communication, public areas not very clean, toilets often ... Read More
This was our 3rd time with msc and have never been impressed with them, but chose this cruise for the itinerary It is a very nice ship but the organisation is abismal, lack of communication, public areas not very clean, toilets often dirty and no toilet paper.Poor choice of food, small portions and overall not very good. If you are using the public toilets make sure you there is toilet paper in there! ! The cabin was small but OK, the cabin steward was excellent, nothing was too much trouble, he was very polite. He kept the cabin spotlessly clean. Embarkation was chaotic and that is putting it mildly.Queues in the reception .We area were always long and slow moving. We were very lucky to have an excellent waiter in the the restaurant but not everyone was so lucky.There is an obvious lack of training in the staff. If all staff were adequately trained it would make a big difference. Definitely will not go by Msc again. Read Less
Sail Date January 2019
This was my first cruise. It wasn’t well organised. On arrival nobody assisted us with anything. We were left to wonder the ship figuring things out for ourselves. Some things we only found out towards the end of the cruise. One of us ... Read More
This was my first cruise. It wasn’t well organised. On arrival nobody assisted us with anything. We were left to wonder the ship figuring things out for ourselves. Some things we only found out towards the end of the cruise. One of us fell ill on board, only to be informed they were sold out of meds. Sold out!? During the cruise dinner arrangements were really poor. Our designated table was taken and we had no seats. Nobody assisted and we weren’t permitted to use another table or restaurant. We were left to order (and pay for) room service and to use the specialty restaurant (and pay for that too). When asking reception for anything they were just plain rude and arrogant. Embarkation incolved standing in a queue for three hours watching buses of guests, presumably booked by travel agents, being given priority boarding. Yes we tried purchasing easy on board beforehand, only to be told they’re sold out. After a day, the cruise couldn’t be over quickly enough. This trip ruined cruises for us and we will never, ever do it again. Not even for free, it was that bad. Read Less
Sail Date January 2019
MSC Musica Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 3.0 3.6
Entertainment 4.0 3.9
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.6
Family 4.0 3.6
Shore Excursion 3.0 3.6
Enrichment 1.0 3.6
Service 3.0 3.7
Value For Money 3.0 3.7
Rates 4.0 3.3

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