17 Cape Town Luxury Cruise Reviews

We were on board for 36 days and had some really great crew members, but serious issues with many the didn’t have a clue what they were doing and some just plain overwhelmed. Our cabin stewardess was the worst I have had in 40 YEARS of ... Read More
We were on board for 36 days and had some really great crew members, but serious issues with many the didn’t have a clue what they were doing and some just plain overwhelmed. Our cabin stewardess was the worst I have had in 40 YEARS of cruising...clearly overwhelmed, everyday her service cart was the last to leave the passageway....where are the supervisiors to help with the proper training and make sure her staff have the tools they need to be successful. At one point it was suggested we keep a regular schedule by getting up in the morning at the same time each day!!!! Beverage service was so bad in the Grand Salon about 1/2 into the cruise they decided to go with premade drinks for the shows so the waiter didn’t have to take all those bothersome drink orders...some evening you had to ask several times for a beverage...Had to ask 2-3 times for a glass of ice, and we had to laugh one night in the MDR I asked for a wafer cookie for my ice cream....it arrived with ice cream on the pointy end, clearing taken from some other order....or previous order!!! Noticed little cheap things like no breadsticks on the table at lunch, at breakfast no little jars of jams, had big containers on the buffet to scoops out of...no hor’dourves at the formal night. If you want honey for your tea you have to scoop!!! In the Seabourn Square the honey was put into the cup, as they don’t have any little jars....guess one needs to bring their own from home....not exactly luxury! The food is for the most part quite good. However we were on 2 segments and the menus were the same for both segments. Ordered room service 2 evening when we were “fooded-out”, club sandwich which I have had in the past and was quite good...it use to be 4 sections this time it was only 2! To the good the nibbles up on deck 10 in the evening are excellent....noticed on some occasions the carpets were not cleaned of crumbs from afternoon tea!!! We did really enjoy our CD Ross Roberts, excellent...and the speakers and entertainment staff were good as well... This itinerary was very interesting but we would not go back to any of the ports except Cape Town and Singapore....if you are not a sun person you will find the the Indian Ocean really hot and humid! My only hope is that Seabourn gets it’s act together as this is the 3rd year the service isn’t what we expect....suggest more rigorous interviews and training on land and more extensive....before you subject paying passengers to amateur hour!!! Read Less
Sail Date March 2019
By comparison with 4.5 company such as Oceania and 4 star cruise company such as Princess or Holland, we do not consider silversea as a 5 Star cruising for the following reasons; - at least 50% of the staff are not easy to approach, ... Read More
By comparison with 4.5 company such as Oceania and 4 star cruise company such as Princess or Holland, we do not consider silversea as a 5 Star cruising for the following reasons; - at least 50% of the staff are not easy to approach, they are not smiling and it looks like we disturb them - the butler of our room was not proactive and the few request we made got poor reception - a lot of small details were not addressed properly: the public restrooms around the pool were dirty and hand soap as well as hand towels were missing, around 3 o’clock in the afternoon no towels were available around the pool, some of the cushion of chairs around nd the pool were dirty - the quality of food at the restaurant on deck4 was inconsistent at lunch as well as dinner time; it was very far from the quality of the meals served by Oceania and even by Princess - except for the speciality restaurant such as the Italian and the French relais&châteaux restaurant ( but we have to pay an additional 60$us for this one) where the meal were very tasty, the other restaurants meals suffer lack of nice presentation and or lack of flavors especially the fish and sea food plates that tasted barely nothing - unlike all other cruise lines that we experimented, there was no special of the day breakfast offered at breakfast time: the breakfast menu was always the same and was identical at the in room service Read Less
Sail Date January 2018
I judge this cruise against my previous Crystal Serenity trip, a few years back. The old ship felt old despite the recent expensive makeover/dry dock. At times I thought there was an odd vibration even on deck 8 fwd. For sure when ... Read More
I judge this cruise against my previous Crystal Serenity trip, a few years back. The old ship felt old despite the recent expensive makeover/dry dock. At times I thought there was an odd vibration even on deck 8 fwd. For sure when you eat at the back of the ship on deck 11 you are likely in for movement. Staff seemed spoiled by Crystal but not the passengers. The food spend seemed way down. The Waterside (MDR) is now very attractive and perhaps over staffed, yet in 16 days I never got a decent dessert. Old "A Tour of the Galley" notes tell of 8 pastry cooks, well I never saw a decent bit of cake. Restaurants close earlier than some want so returning to the ship after paying plenty for a tour, all you could do may be join the crowd at the cramped Bistro, (popular with staff meetings from the Captain down) unfortunately this area needs redesign. Uncomfortable chairs, poor snack selection.Prego and Umi Uma also look tired now. As for our little cabin, no flower, fruit, champers, gifts, nor chocolates on boarding. We did get a single bloom twice in 16 days! The very next hotel I visited gave us all that. The tender boat ride was well done, these being large tenders. The entertainment was well put together, the Crystal dancer's and Band being excellent. Some of the bar crooners were not so good. In the bars service was shall we say tired, I tried to explain how a British champagne cocktail would go together but they were not interested. Afternoon tea was poorly served and one common tea bag was out of stock. The ship feels old and the experience has gone backwards. No matter how smart the decor nor how many staff I did not feel value and wont be returning. The new cabin TV's are huge at the foot of the bed. Plenty of movies and lectures can be viewed, but it serves no other purpose, still no menus, bill nor room service ordering. Using the old phone to room service often joined a long cue and delivery and food was poor. Despite a number of LBGT passengers at no time did Crystal welcome us with any get together. Despite the fact the award at the Crystal Society "party" for most cruises with Crystal went to a Gay couple. Read Less
Sail Date December 2017
This cruise, Symphony/ So Africa was a bucket list add on to a remarkable safari experience..As the title says the jury is still out.. Pros; beautiful ship, great staff, super spa, casino that was fun but only successful for the casino ... Read More
This cruise, Symphony/ So Africa was a bucket list add on to a remarkable safari experience..As the title says the jury is still out.. Pros; beautiful ship, great staff, super spa, casino that was fun but only successful for the casino owners HAHA. Awesome food. awesome venues for food and drink. Clergy aboard (a plus) Great evening enterainment, Good music. Several tours very good ie: 4x4 adventure in Walwis Bay. ***Now the cons--- The first night the toilet in 5024 developed an airlock. Overflowed all night and I stepped into ankle deep cold toilet water (clean???) in the am. Fortunately I was able to grab the counter and stop my fall. This overflow was corrected within the hour BUT no one called, messaged or knocked on my door to show any concern for the inconvenience.. Very poor customer relations! The activities that were available, knitting,, needlepoint, bridge were certainly not exciting Exercises and yoga were too early for me.. Gymn was usually pretty full. . Computer classes were of such a broad spectrum of ability that after feeling out of place for a couple I left. The staterooms at the edge of the Crystal reception area were very noisy, could use a door to separate Concierge desk out of earshot. Running out of champagne was inexcusable especially while So Africa has an acceptable bubbly right there. "Gentlemen Ambassadors" are a great idea but personalities should be vetted a little bit. One dinner at the solo table was enough (good dancers they might be). No solo events were provided not even a meet and greet venue. There were quite a few solos on board (poor cousins?) The ports of call were somewhat lacking in interest unless you were lined up for a tour and even then some complaints were heard. Shuttle services "into town" were disgusting as we were dropped off at substandard malls. Not even interesting malls and who wants to pay $$$ to be on a cruise that thinks a trip to a mall is appropriate.. In all it was a new experience for which I am grateful. I will cruise again and as often as my age (87) and physical condition will let me. Crystal? Maybe another try who knows but the cruise planners should do a little more planning and look a little more into their ports of call in this particular geographic area if the ships go that way again.. I see I am not alone in my comments re: solo travels Pay attention Crystal folks..Your prestigist position may diminish rapidly if cruisers note the negative comments that are on this board.. Read Less
Sail Date December 2017
I chose Silversea for the Cape Town 10 night round trip cruise because it was one of the very few lines that do this route - and we had previously sailed on the Silver Spirit when it was first launched and had enjoyed that experience. ... Read More
I chose Silversea for the Cape Town 10 night round trip cruise because it was one of the very few lines that do this route - and we had previously sailed on the Silver Spirit when it was first launched and had enjoyed that experience. We booked the Table Bay hotel for a pre cruise experience. I was promised a sea view room - but didn't get it. Not the end of the world but disappointing, we also booked 3 days of tours. The first day our guide was stood tapping her feet as we arrived at the hotel from the airport - an extra half an hour would have been considerate and just allowed me to at least wash my face after a 12 hour flight. I will say that the tours were amazing. Well organised and worth the money. Very enjoyable. And so to the cruise ship - FIrstly I can't say enough about the helpfulness of all the staff. They have such a lovely attitude and will do anything for you whenever you ask from finding cufflinks at the last minute to offering sea sickness pills. They are really what make this ship what it is and were so friendly and cheerful. Our butler and roof attendant were first class and totally reliable, Thank you to Rupesh and Leonard. However, this ship just isn't adequate for this route. We had rough weather a lot of the time and the sea days and nights were like being on a pirate ship. The creaking, bangs and horrendous motion made it a very unnerving experience. The ship just isn't big enough to cope with the Atlantic/Indian oceans in this area of the world and whilst Silversea can't control the weather they need to take notice of the numerous complaints regarding the experience on this ship. The cruise wasn't cheap and we love cruising - but this wasn't at all enjoyable. In addition to that it is a tired old ship and shouldn't really be classed as 6 star. We have done cruises on the Queen Mary and more recently at least 4 cruises on Seabourn Odyssey and Seabourn Sojourn. They are newer and just more polished all round. There is more variety of food and cocktails for one thing and they have lovely sunbathing areas with plenty of beds. The bed linen and towels were lovely and crisp and the bed was really comfortable. However, the toilet blocked, the hot water was brown and wasn't always hot. The air con was often stuck on cold and the tv picture was grainy. Internet access in port was non existent but was free when working. The tours were ridiculously expensive but we did thoroughly enjoy them - the guides were good and they were well organised. All in all a passable 4 star experience - weather excluded. But nothing more. I won't use Silversea again. We are happy to pay for 6 star but we do expect something a bit special for it. We didn't get that. Read Less
Sail Date February 2017
Have been on 3 previous cruises that we loved. This time, boarding was slow, crew were morose for half the cruise until a few became friendly. Ship had been refitted, and in our opinion, whilst still great, was not as good as before with ... Read More
Have been on 3 previous cruises that we loved. This time, boarding was slow, crew were morose for half the cruise until a few became friendly. Ship had been refitted, and in our opinion, whilst still great, was not as good as before with the changes. Entire drink menu mixers were changed so that drinks you previously liked, now were terrible with no option to have previous mixes. Restaurant services just did not meet the standard of previous cruises at all. Really unbelievable how bad it was in comparison. Ship advised SA tax clearance would take place on ship, and it didn't, so we lost about $500 in tax refunds, when we could have sorted it ourselves had we known. Bottle of wine in cabin, was half size for the first time ever. Silly I know, but really, with what they pay for wine? I saw that as penny pinching compared to previous cruises. All cruises on Cunard prior to this,would have been a 5 star from me. Not sure where it's headed. Paid full price, and doubt I ever will again Read Less
Sail Date January 2017
The itinerary was the most appealing factor.a chance to go to Okinowa,Egypt, Taiwan and Brunei very juicy UnfortunatelyCunard cancelled all four and a very short time before we sailed Christmas Eve we received the email This ... Read More
The itinerary was the most appealing factor.a chance to go to Okinowa,Egypt, Taiwan and Brunei very juicy UnfortunatelyCunard cancelled all four and a very short time before we sailed Christmas Eve we received the email This is one big con trick and there should be a fraud investigation Will send further reports as an update each month Long journey to board at. soon ,v.tired wrong keys given at check in --- not a great start Ship is living on it's very fine PR. Certainly nowhere near top quality. choice of dining is Britannia ( formal or semi formal.... jackets must be worn to respect other guests.. Cobblers people want to feel relaxed and it's never that in the dining room The only other free dining is the King's Court which offers 3 star buffet. Otherwise Cunard follow their policy of a great big hand in your pocket. Greedy,greedy company. Lidl wines at £5 sell at £32 on board after just 2 weeks menus are being repeated. Calibre of meats and fruit mediocre. One bright spark for us is a young Mauritius gent called Marco in Atlantic Room who has been great for us Bridge on ship has been as well organised as everything else, in other words -poor Lectures are superb. Tours seriously overpriced Cunard have been un contactable and unapproachable. eg we wrote to Cunard on 10th Dec 2016 and again 3rd jan 2017. We as Diamond Members (top category)have been totally ignored not even a short acknowledgement. So damned rude Entertainments Director is a pretty girl but quite honestly hopeless as ED Cunard have now lost Maril & myself as guests on their ships.the treatment of the elderly and informed is wicked and uncaring. Dr Mrs Brian Silverstone. London Read Less
Sail Date January 2017
I had never spent this kind of money for a cruise before and was expecting that the cruise would match the dollars I had spent. It came no where near what I had paid. The cost worked out to $436 Canadian ($333 US) each a day for the ... Read More
I had never spent this kind of money for a cruise before and was expecting that the cruise would match the dollars I had spent. It came no where near what I had paid. The cost worked out to $436 Canadian ($333 US) each a day for the cruise. That is a lot of money when I started to figure out what each segment of the cruise would cost if I had arranged my own transport. So I expected top notch service. I have cruised on six other cruise lines and Oceania is only marginally better than the other cruise lines. I have complained on other cruise lines of being nickeled and dimed but Oceania hundred and fifty dollars you. They were charging $99 each to go from Capetown Airport to the cruise ship. I paid $28 for two by arranging it myself. The cost of going from the ship to Singapore Airport from Oceania was $99 each. We paid a cab picked up at the terminal $18 Singapore dollars for two. The cheapest bottle of wine was $45 for a wine we found in South Africa for $8. Now Oceania did allow us to bring all the wine we wanted on board. First time I have ever experienced that. The tours were also very expensive and could be found for much less privately. At $250 a pop for tours we arranged for $125 or less that covered twice was the Oceania tour covered. The food while other passengers raved was mediocre. It was beautifully presented but not a great flavour palette. Found out the chef on our ship didn't believe in using salt. It showed in flavour. The buffet will not allow you to serve yourself. You have to tell the server how many pieces of watermelon, orange slices etc you want. When asked why we were told it was the policy of the ship to serve clients. It took forever to get food. My biggest complaint was the ports. I hadn't done a lot of research ahead of time and the ports were minimally interesting at best. The only interesting port was Penang. We spent two days in the Maldives and I have no idea why. It is an hour tour at best. Sadly I got off the ship questioning why I cruise. I spent 76% of the cruise on the ship. If I had planned to do it all privately I would have spent more time on shore instead on a lounge chair waiting. Oceania is all hype. Yes it is a bit more higher end but does not match the price paid. I felt ripped off. Read Less
Sail Date January 2017
The Navigator reminds me of an aging movie star - still very lovely, but showing her age in places and finding it very difficult to compete with some of the younger offerings despite extensive cosmetic refurbishment. We were a group of ... Read More
The Navigator reminds me of an aging movie star - still very lovely, but showing her age in places and finding it very difficult to compete with some of the younger offerings despite extensive cosmetic refurbishment. We were a group of 10 ranging in age from 59-72, and all have cruised before. We generally cruise with Oceania. Our satisfaction with Oceania's offerings factored in our decision to book with Regent, which was described as the next level up in the NCL firmament. The main consideration was the African itinerary - voyaging from Cape Town to Cape Town over 15 days. A 3 day safari was offered as a 'booking bonus,' and that part of our trip exceeded all expectations. We stayed at the magical Eagles Crag Lodge in the Shamwari Game Reserve, and would rate that experience as flawless. THE GOOD: The ship has recently been refurbished. We found our cabin to be quite nice, although despite the new bedding and curtains you could not camouflage the fact that it had been around the block (world) many times. The staff on board tried harder to please us than any others I have ever seen. Having said that, they seemed to have a great deal of difficulty in getting our dinner orders straight, perhaps because we typically chose to sit at a table for 10. The food was very good, and dinners could be customized (although they didn't always manage to get the requests right.) The wines served were good, and flowed without interruption. Staff remembered what you liked, and would go out of their way to have the perfect drink arrive even before you had a chance to order! The performers were encouraged to interact with the guests, and we had shared dinners with some of them. The nightly shows were surprisingly very good, particularly given the small size of the ship. THE BAD: At dinner time there is really only just enough capacity to seat everyone simultaneously. Although without set seating times, in our experience dining was always a multi-hour event so that tables did not turn over. Compass Rose and Sete Mare were therefore invariably completely full all night, and hence very noisy. The poor wait staff ran around madly trying to accommodate serving so many meals in a completely full space. I did not care for Sete Mare at all. It had a 'cafeteria' like feel, in my opinion, and the acoustics were such that we found it impossible to have a reasonable conversation in that venue. I found the food there to be inferior to what was served elsewhere on board. I must admit that I missed the multiple specialty restaurants we have so enjoyed when onboard the Oceania Marina or Riviera. Although the Compass Rose menu offers a couple of choices that change every day, overall there is a sameness to the (generally excellent) food. I like to enjoy more variety in eating-Asian Fusion one night, French the next etc. There is also no quick/ casual venue available for dinner. Lunches in the Compass Rose were excellent, much less so poolside or at la Veranda. Overall, the quality and choice at lunch was disappointing. We like to book our own ( private) excursions, so the offerings here, especially since we missed all of the best ones, were very poor. I won't give up control of what I want to do in port to a cruise line again. THE UGLY: Regent includes excursions in their cruise cost. We missed fully 40% of our scheduled ports because of inclement weather, obviously with the loss of the booked excursions at these sites. While Regent is not in control of the weather, they also did a very poor job informing the guests of the problems. No compensation was offered for the missed experiences. Regent advertises that you can do as many excursions as you would like. The tours are strategically timed so that it is impossible to do more than one per day. Anything remotely interesting requires an uncharge, which is as much as you would pay for the tour in total if you were arranging it yourself. The ship careers to a VERY OLD clientele. A 70 year old member of our group observed that the music regularly played onboard ship was what his parents used to listen to. Staff told us that our cruise was on average significantly younger in age than Regent's usual - (!) our group doesn't often feel like the young people! It was virtually impossible to have music in the bars etc. updated. Despite pleading with the cruise director, we were unable to change any of the selections - disregarding the fact that the dance floor was completely packed when Beatles tunes were played (the absolutely most modern out-there rock and roll ever to be heard on this ship,) the cha-cha continued with no one up dancing. I fully understand that there is a range of ages on board, and that all tastes should be accommodated. However, if it was recorded after 1950, you might not get to hear it on board this ship. Shouldn't those of us under 80 should get our turn too? Read Less
Sail Date November 2016
This was our 1st cruise with Regent Seven Seas on m/v Navigator and we were looking forward to an excellent time and service as it is classed as a 6* ship. The ship was luxurious, a very good suite with top class bedding. The staff ... Read More
This was our 1st cruise with Regent Seven Seas on m/v Navigator and we were looking forward to an excellent time and service as it is classed as a 6* ship. The ship was luxurious, a very good suite with top class bedding. The staff kept the suite to an extremely high standard. The food in the Compass Rose restaurant was also excellent, however, their Prime 7 flagship restaurant was nowhere near the standard we have experienced in the Murano restaurants on Celebrity's ships. The La Veranda was alright for lunch but for breakfast it was a problem if you required any form of eggs other than scrambled. On one occasion I waited 15 minutes for 2 fried eggs, then for 10 minutes later in the cruise and had to get fresh bacon and sausages one day because they had gone cold prior to arrival of the eggs. On one occasion they forgot about the poached eggs my wife ordered from the kitchen. This problem was because there was only one person detailed to fry eggs and create omelettes in a very busy restaurant. In the evening the La Veranda became the Italian themed Sette Mari and was good. However, the service for dinner in both Prime 7 and the Compass Rose was nowhere near 6* standard. We experienced a thumb in a coffee cup, sauce along the edge of the plate, entree cutlery being placed on the table whilst we were still eating the appetizers and being reached across whilst eating to remove wine glasses that would not be used. We raised some of these points the first night in Prime 7, and the Maitre D said it would be addressed. Prior to the cruise we received an e-mail from RSSC saying that a Yellow Fever vaccination certificate or exemption certificate was required to board the ship. I contacted RSSC to inform them that the cruise itinerary of countries to be visited only required it if you had either been in a country recently that had Yellow Fever or you had transited through one of these countries for more than 12 hours. They still insisted on having the vaccination or exemption certificate. On-board we discovered several guests had not had the vaccination because they were categorically told by their vaccination centres it was not required, and as it was a 'live' vaccine the side effects could affect some people badly as my wife experienced. After several conversations with Reception staff, who initially informed us that the certificates were required by the port authorities, they eventually conceded that vaccination certificates might not have been required but stated that they were in daily contact with port authority health officials and the requirement changed daily. Unfortunately, this again was misinformation as confirmed by the South African government website and relevant port authority websites. We experienced very high winds during the cruise and missed out on 3 of the 8 ports-of-call as we were over 38 hours late leaving Cape Town and about 20 hours late leaving East London leading to a revised time table. On leaving East London, after waiting some time for clearance to leave, many guests were on the sun decks and shortly after leaving the harbour the ship was hit by high winds and a very considerable swell. Guests just had time to get off the sun deck before someone got injured. Sunbeds were careering across the deck, plates crashing in La Veranda and bottles smashing on the floor of the Galileo lounge. The Captain should have known about the weather conditions but made no announcement before leaving the port. However, he did broadcast shortly after that the bad weather and rough conditions would continue for about 3 hours before easing off. Several guests were concerned and extremely worried and fearful about the severe conditions, some felt it was foolhardy to have left port. The reason for leaving in these conditions was probably to ensure we went to Namibia as it is a requirement for a ship to visit at least 2 countries be classed as a 'cruise liner'. The shore excursions were generally alright except for one around Durban. We had arrived there early due to the amended timetable and the tour we did passed through a lot of building sites. We were only allowed 10 minutes off the coach on the 3 hour tour and the stop at an over-Durban viewpoint there were used hypodermic needles in the grass. We asked the tour staff if they had been on the tour, they had not. We, and several other guests, asked if a rebate would be given for the missed excursions at the missed 3 ports-of call, however, we were told no rebate would be offered as they were 'free'. I contacted Regent’s CEO by email regarding this and he did not mention or address this in his reply! It certainly gave the impression that the cruise company's view on profits outweighed guest satisfaction as they probably saved considerable money as I am sure they would not have paid the full amount for them, if anything at all. We are still waiting a response to our request from Guest Relations. A few guests we met had sailed with Regent on numerous occasions, some on the Navigator, and we asked if this was the standard of service they had experienced in the past. All said it had gone 'downhill' considerably. Regent Seven Seas Cruises is now part of Norwegian Cruise Lines. Although the weather conditions were not ideal, overall the service in our opinion was not up to 6* standard. Hopefully this was a 'one-off' and our next cruise with Regent will be 6*. Read Less
Sail Date November 2016
We did our very first cruise on Regent when it was known as Radisson. We did about 7 cruises with them and loved every minute of every cruise. It has been 5 years since we have sailed on the Mariner, and unfortunately, we have to say it ... Read More
We did our very first cruise on Regent when it was known as Radisson. We did about 7 cruises with them and loved every minute of every cruise. It has been 5 years since we have sailed on the Mariner, and unfortunately, we have to say it just wasn't the same. The cabin was beautiful and the ship and most of the staff great. However, it was sort of obvious that they are cutting some corners. As people who work out, we went to the gym. Some of the machines were not working and we were told some hadn't been working since April! We asked about it and were told "it is out of our control." Who is responsible to see that the equipment is maintained? The televisions on the machines for the most part were not working. If you do an hour workout, all you have left to look at is a wall - - no ocean views or anything. By the end of our cruise there was only one treadmill in operation. On our previous cruises, after eating at the Compass Rose or any of the specialty restaurants, we would rave about the food for hours. Not this time. We would give the food a generous B minus. The bread was awful. The lamb had no flavor, and we ate most often at the Italian restaurant which was quite good. Little things were missing, like freshly ground pepper. The wait staff seemed overworked - - too many tables per waiter and the service was a lot slower than we remembered. It was hard to get anyone's attention if you had a problem with your order. The best dinners we had were at Setti Mare. We were disappointed in Signatures. There were little things missing - - I love to soak in the tub on cruises, and Oceania has different bath salts you can add to the water. There was nothing on Regent and they are supposed to be a "luxury" line. My husband likes blueberries on his cereal in the morning, and when he asked if there were any, he was told yes, but they don't put them out because people will eat them. ????????? The shore excursions were somewhat disorganized. For example, on one, they didn't tell us that the bus we were on was more of a shuttle bus and many people panicked when the bus left and they ended up paying for taxis to get back to the ship. Others left their jackets and bags on the bus thinking that the bus would be the one to transport us back to the ship. The captain, Teo Srdlic, was fabulous. He was one of those captains you see everywhere on the ship, always stopping to talk to the passengers. He was a delightful man. Also, the cruise director, Jamie Logan and his assistant CD, Dana, were wonderful. The entertainment was also quite good. There was a pre-cruise safari as part of the cruise and that was absolutely one of the best experiences we ever had. The accomodations, flight arrangements and transportation was done efficiently and easily. On disembarkation, we were transported to a "hospitality room" where we were told there would be food and drink. There were about 300 people using this room. The first bus there got some food and coffee, but once that was gone, there was no more. I asked about it and was told by the hotel staff that the cruise line had not authorized any more. From Rio where most flights leave late at night, this meant about 6-10 hours at the hotel with nothing but a small bottle of water. In the past when we have stayed at hospitality rooms, there was food, sandwiches, danishes, coffee, soft drinks, and sometimes Radisson/Regent gave you a day room. This is not what we were expecting and we, along with the other 290 people were very unhappy. We flew from Rio to Atlanta and we got caught in the storm that hit the south. Our flight was canceled, and I called the Regent emergency air hotline for help in getting home for Christmas day. I was told there was nothing they could do. I don't know why they even bother listing an emergency hotline number if nobody would help. While most of the staff was pleasant and helpful, there were a few exceptions where people were downright rude. On one excursion where we had a Regent crew member with us, everyone in our jeep was miserable and we all wanted to go back to the ship. The Regent crew member said, "Well, this is not your personal excursion and I want to be here." Excuse me. We paid for this cruise, you did not, and it is your responsibility to see that the passengers were happy and the 8 of us were miserable. She then ignored us for the remainder of the horrendous excursion in bumper to bumper Rio traffic in an open air vehicle inhaling exhaust fumes and sewer odors for hours. All in all, we were so looking forward to this cruise after 8 prior sailings with Radisson/Regent and I really hate to say we were disappointed. The line has gone downhill in the 5 years since we last sailed with them. The identical cruise was offered on Oceania, and we wish we had done theirs instead. Read Less
Sail Date December 2015
This is a very personal view of the cruise based on our previous experiences. This cruise ship is very smart. Very well looked after and spotless clean. Posh. Upper class. Pretentious. It seemed to me that it was trying very hard to be ... Read More
This is a very personal view of the cruise based on our previous experiences. This cruise ship is very smart. Very well looked after and spotless clean. Posh. Upper class. Pretentious. It seemed to me that it was trying very hard to be something it is not. Everything is very, very expensive. For instance: Bus shuttle from port to airport. $109. (Taxi. $20)! Small bottle beer. 330ml. $7.5 Single spirit. $11 Small glass cheap wine. $11 (Including the 18% service charge) Etc.etc. Staff were the best I have come across. They seemed genuinely cheerfull and very helpful. Service was excellent. The food, as advertised by Oceania, is the best at sea! I agree, it is generally excellent. Particularly in the main restaurants. However the buffet I found disagreeable in its content. The breakfast was particularly poor, well, for a Brit anyway! The desserts seemed to be mushy, and very small. All food is given to you by buffet staff. You cannot help yourself! All tea, coffee and soft drinks were free. However I only saw one coffee machine on the whole ship. Also, restaurant times were quite short. The buffet servery area was poorly laid out with poor passenger flow, scrum. Often waiting for a table. How come a GPS based computer system can guide the 27000 ton ship to all of its ports automatically, yet they can't build a machine that can provide decent toast. Eggs cooked to order by a person using just two small pans. Not a griddle. 15 mins wait for an egg some mornings. The ports of call all looked fantastic on paper. In reality some of them were quite poor, almost a waste of a day! If you were to arrange tours in all these ports, particularly to the myriad of "game reserves", then ok. But the decision to explore the ports themselves sometimes led to a tedious few hours ashore. This was very evident when the shuttle buses provided by Oceania took all passengers using them to a shopping mall in most ports. These malls were mostly in urban fringe. We arranged private tours via internet in 4 of the ports and had a great time. We did not leave the ship in Maputo!! Right, now for the entertainment. Concert Flautist twice. Virtuoso Mandolin player twice. String quartet every evening and afternoon. 2 Film shows, both on port days? Comedy musician twice. Another comedy musician twice. Zzzzzzzz. Enrichment lectures. Zzzzzzzzzz. Photo show. Zzzzzzzzzzzzzzzzzzz. Pretentious. Too posh to have a good time. Everything aimed at a demographic with musical taste, fine gourmet foodies, wine buffs, and money! Almost forgot the "piped music". Very quite, everywhere, all the time. The same music tracks everyday. Zzzzzzzz. Free style jazz. Zzzzzzz. Rat pack. Zzzzzzzzzzz. Freestyle piano. Zzzzzzzzzzzzzzz. I could go on, and on. But I must learn from my experience! We did not really enjoy the experience of Oceania cruising. Read Less
Sail Date November 2015
1. I was let down by the booking agent, but accept that was not Cunard's fault. 2. My cabin should have had a Queen bed......it had 2 single beds. When I pointed out the booking the beds were just pushed together leaving a very ... Read More
1. I was let down by the booking agent, but accept that was not Cunard's fault. 2. My cabin should have had a Queen bed......it had 2 single beds. When I pointed out the booking the beds were just pushed together leaving a very uncomfortable ridge in the middle. 3. Advice was to stow bags under the bed....on doing so I found socks from a previous passenger! And realised the carpet was none too clean either. I reported this to the purser's office, returning the socks of course (the officer's face was a picture!). I was told the deck supervisor would contact me. This never happened. What did happen shocked me. The following evening on my return from the dining room the cabin steward saw me in the corridor and shouted at me in front of several other people. He told me I should have reported to him first, and now he was in trouble, etc, etc. I kept quiet and walked on to the cabin. 4. For the next 4 nights I had no turn-down service. Then just as I was about to go to bed on the 5th night following this the cabin phone rang and the steward demanded to know why I had changed my dinner time and not told him......I had been on first sitting from the day of boarding! 5. I did think of going back to the purser's office, but was afraid of repercussions from a man who had access to my cabin. 6. The shower area had cracks and grey discolouration. The shower curtain had pulls in the fabric. Sheets were changed once in the 22 days voyage, and the second set had some small holes in them. 7. In contrast the dining room was great and food was good apart from breakfast where service was slow and food often cold. 8. In all, I enjoyed the trip because I was determined to do so, but that was despite the poor service and accommodation. 9. I have tried to contact Cunard direct on many occasions with no success and therefore resorted to this report. Read Less
Sail Date January 2014
The best food and service we have experienced over six cruises with other similar companies. This was our first with Silversea . The ship however was a great disappointment. It was shabby and dated. It needs to be sold off as I think it is ... Read More
The best food and service we have experienced over six cruises with other similar companies. This was our first with Silversea . The ship however was a great disappointment. It was shabby and dated. It needs to be sold off as I think it is past saving. The common areas are underwhelming even allowing for a smaller size overall. The bathrooms were so small we could hardly turn around. The shower over the bath was poor and very difficult to stand in. Everything about the bathroom was awkward and not a pleasant experience. The door stops on the bathroom and wardrobe were broken so could not be lodged open. The bed was not Queen size as on other ships and the linen was tatty and does not have the same finish as that on Regent hence it is not at all silky and luxurious. The entertainment if you can call it that is dire! Outdated and very poor. The singers could not sing. The pianist made so many mistakes which he covered up by singing out of key. The quartet looked like they had been programmed to play dreadfully old fashioned tunes. There was no atmosphere and dancing on the deck was limited to one night at the BBQ when it was obvious to us from the number of guests dancing that it was a popular event yet it was not continued down in the bar at 9.30 as promised and the next day we were subjected once more to the quartet. The cruise director did nothing to make this an enjoyable cruse. He just made short garbled announcements every morning about activities such as bridge and italian language lessons! The table tennis never took place and when we got the table put up it was so close to the rail that the one ball they gave us was soon lost overboard. This was probably the worst cruise from the point of view of entertainment and that is saying something as our experience on Regent has not been much better. When will these top end cruise lines get the message. We don't want music from the old days. We want to dance and have fun under the stars if possible on a warm night. It would not have taken much for the Dj to be on the deck for say three evenings for a couple of hours. We don't want extra food laid on just the bar where if necessary we could get our own drinks and have some fun. We are in two minds whether to sail with them again. If we do it will be on a different shop and on the basis that we will get the same fantastic food and friendly service. Ann Marie the executive chef is wonderful, very pro active and always on the case. She is everywhere she should be and her team produce and serve marvellous food. If only the entertainment were as good. I was tempted to see if I could plug my IPAD in to their system and set up my own dance night. We would certainly have rocked the boat!   Read Less
Sail Date January 2014
To sail with Cunard has been a boyhood dream. So when I saw an opportunity to sail on QM2 I grabbed it. My Cunard E Ticket said embarkation details to be advised.We flew from Sydney to Cape Town to join the ship and enjoyed a few days in ... Read More
To sail with Cunard has been a boyhood dream. So when I saw an opportunity to sail on QM2 I grabbed it. My Cunard E Ticket said embarkation details to be advised.We flew from Sydney to Cape Town to join the ship and enjoyed a few days in this excellent S.African City. I checked my emails for boarding advice but none was forthcoming. No problem really as the ship dominates any harbour so finding her was easy. But that is where the "easy" bit ended. Our taxi took us to the ship where a large marquee was erected. As we were about to get out a Cunard officer came over and having confirmed we were joining the ship instructed us to go back into town where the check-in was being conducted. So we were up for double taxi fare straight away. Check-in was ok and we were bussed back to the ship. When I made a complaint to the Pursers Office that we had not received advice as the ticket stated the young lady informed me I should have contacted Cunards agent. As there was no contact info I asked her who was the agent and what were the contact details. She said she would check on her computer. I indicated to her that if she,a Cunard employee, did not know why was I expected to have that info? Our cabin was smaller than other ships I have been on despite Cunards claim the ship was the worlds largest ocean going liner. Here-in too, lies another problem. The ship is not designed for cruising, particularly in tropical climes. There is no area for outside dining. Consequently seating in the Kings Court dining area near a window is at a premium. Also it is limited. As I explored the ship I was amazed to find areas for the exclusive use of "World Cruisers" and deck areas restricted to Queen and Princess dining passengers. Hello! Why are they afforded this Cunard? Sure they pay a lot for their cabins, but these come with large balconies and are well appointed. But why extra deck area for their exclusive use? Also world cruise passengers are not the ones that take the ship around the world. It is the many thousands who join and leave at various ports along the way. This antiquated "class distinction" infuriated me! Find a toilet in the ship is a lottery. Many of the men's toilets have no urinals, and the Men's outside the Queens room, a major venue has no urinal and only one cubicle. I came to the conclusion the ship was designed by a committee! Food is no better that that provided by Princess and P&O. We could not use the disco as smoking is permitted in the upper gallery but the smoke still permeates down. A claim for illness caused by passive smoking by a crew member or passenger can only be a matter of time. Some of the staff, particularly those from Eastern Europe, need some additional customer service training. However, having said that overall they all work extremely hard and provide very good service. A cabin levy of $US11.50 per person per day and 15% service charge on every purchase pushes up cruise cost. Our cabin charge added over $500 to the cost. I have yet to work out what the additional service charges added to our cost. One can opt out of the cabin charge if one wants. Except for saying "I sailed on the QM2" I see no reason to recommend Cunard for a cruise. Many who had cruised with this line before were disappointed as they saw a big downturn in food/entertainment/service quality compared to previous trips. Unfortunately my dream from the 1950's was not realised. Very sad Cunard.   Read Less
Sail Date January 2014
This is the first cruise review I have written after approx 40 cruises with many different cruise lines - this I mention only to say I have experience in various lines and price brackets. This voyage for my husband and I had very high ... Read More
This is the first cruise review I have written after approx 40 cruises with many different cruise lines - this I mention only to say I have experience in various lines and price brackets. This voyage for my husband and I had very high expectations - we booked a Queens Grill suite and thought 'it shouldn't get better than this'...... How wrong we were. The ship itself was in a state of poor repair with rust everywhere and beautiful viewing windows on the lower decks had their seals gone and so completely covered inside with water to no viewing here..Nowhere on the ship did the ship have a Wow factor for decor - all bland and boring. The indoor pool area was completely bland with crumbling wall areas and no decoration apart from a few potted plants... Our suite was spacious but again not as oppulent as say on the Oceania Cruise line or the top Holland America suites. Complete lack of tea/coffee stations around the ship. When we asked the bar tender to bring us some coffees in the Pavillion pool area deck 12 we were told we would have to go along the corridor, down 5 flights of stairs, into the buffet and bring 2 mugs up ourselves.........????? On warm days we could lie on the Queens Grill area sun deck where you could get cold juice and water but no hot drinks. There was two waiters there Sergi and Maryna who were great but they had no access to hot drinks either apart from the buffet... We ordered in room dining one night which we have done many times on say Oceania where they would bring it course by course when you were ready - here All at once......? Queens Grill restaurant - All the waiters were friendly but definitely untrained as far as we and our other fellow guests discussed in Fine dining and what is expected. We were delivered our menu, another asked if we wanted bread etc and then a simple 'Are you ready to order?'. No going through the menu, recommendations etc. One day I ordered a Beef Wellington. The waiter brought the whole Wellington to the table in the pan for our inspection and taken away to presumably be carved. A few minutes later the whole thing had simply been halved and I had a whole joint on my plate with the meat on one side of the plate and the pastry on the other???? Many similar experiences were conveyed to us by fellow diners. The food was certainly not bad but it certainly wasn't exceptional either. The restaurant Palo on Disney cruise line for surpasses this and even the main dining room on Oceania cruise ships. The Kings Court Buffet - what can I say - a total and utter nightmare. Food average, layout of the whole area confusing and absolutely felt like a canteen. It is the first time I have seen the soup placed out in just a trough next to other food items such as rice and hence you can imagine the result.. The staff on the whole in the shops were extremely rude and unhelpful - again not just my observation. All the bar staff we came across were friendly but a lot of the bars were empty and had no atmosphere apart from the English pub which was usually quite busy. It really is just a myth - The Queens.......... Will never book with Cunard again. Read Less
Sail Date January 2014
As this was our first experience of cruising we have nothing to compare it with. We could only go by the descriptions given be Silversea and some reviews we had read. It was promised to be a 5 if not 6 star cruise, we are well travelled ... Read More
As this was our first experience of cruising we have nothing to compare it with. We could only go by the descriptions given be Silversea and some reviews we had read. It was promised to be a 5 if not 6 star cruise, we are well travelled and do have very high expectations and these were not met.I would say it was more like 4 star. We found the food bland and a little boring, with nothing local on the menu. The wine was very mediocre, although there was plenty of choice it was not high quality, even the Champagne had been changed to a cheaper one, which was not a good one. It was evident that a lot of cost cutting had been done. We spoke to lots of people who had been with Silversea before and they commented that they found a difference in the food and wine quality. Also that the cabin staff was now all (almost) Philippino. The service in the cabin was very poor, the butlers did not seem to understand our requests for replenishment of drinks, toiletries etc. Lots of the passengers were unhappy, in fact we met many that left the cruise early because they were so disappointed with it, also some of them were ill with food poisoning. We spoke to eight people who suffered from this and there were lots more. The Gym was closed for half of our cruise and the Observation lounge had a problem with the Air Con and did not smell very nice. The water in our bath came out of the taps a nasty brown colour so we did not use the bath and cleaned our teeth with bottled water. I would not cruise with them again, maybe our standards are too high. Read Less
Sail Date January 2010

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