74 Cape Town Luxury Cruise Reviews

Have been on 3 previous cruises that we loved. This time, boarding was slow, crew were morose for half the cruise until a few became friendly. Ship had been refitted, and in our opinion, whilst still great, was not as good as before with ... Read More
Have been on 3 previous cruises that we loved. This time, boarding was slow, crew were morose for half the cruise until a few became friendly. Ship had been refitted, and in our opinion, whilst still great, was not as good as before with the changes. Entire drink menu mixers were changed so that drinks you previously liked, now were terrible with no option to have previous mixes. Restaurant services just did not meet the standard of previous cruises at all. Really unbelievable how bad it was in comparison. Ship advised SA tax clearance would take place on ship, and it didn't, so we lost about $500 in tax refunds, when we could have sorted it ourselves had we known. Bottle of wine in cabin, was half size for the first time ever. Silly I know, but really, with what they pay for wine? I saw that as penny pinching compared to previous cruises. All cruises on Cunard prior to this,would have been a 5 star from me. Not sure where it's headed. Paid full price, and doubt I ever will again Read Less
Sail Date January 2017
My partner and I, with friends, recently did a ten day cruise through South Africa; it was a wonderful experience and a great way to travel to this part of the world. We have travelled on Silversea many times in the past and find it to be ... Read More
My partner and I, with friends, recently did a ten day cruise through South Africa; it was a wonderful experience and a great way to travel to this part of the world. We have travelled on Silversea many times in the past and find it to be a wonderful product: this was our fourth time on the Silver Cloud. We had an outstanding cruise and an amazing trip through South Africa that also included a quick visit to Johannesburg, a wonderful Safari at Sabi Sabi and a post cruise visit to Cape Town. The cruise started and ended in Cape Town. Embarkation and Disembarkation were effortless - no line, no waiting, no drama, but we find this to always be the case with Silversea with their smaller ships. We were onboard in less than 15 minutes and quickly checked in. Perfect. We are familiar with the Silver Cloud and she is still elegant and lovely. Silversea, especially the smaller vessels, are all about quiet luxury and the Cloud delivers. No atriums, no amusement parks, no shopping centers, just a quiet, elegant, easy going ship where the service excels. The décor is elegant and while the ship is due for an update, everything looks just fine and works well. No issues whatsoever - expect quiet luxury and that is what you will get. Our cabin was the "typical" Silversea veranda suite with all of the amenities that one could expect. The suites are comfortable - yes, the living area are and bathroom are a bit smaller than those on the Sprit, but the accommodation is absolutely wonderful especially with a butler that is willing to help you with every need and wish. One this particular cruise, we found the dining and the service to be over-the-top excellent: the food was terrific in each dining venue with a wide choice of items. Breakfast and Lunch buffets were typically good, the specialty restaurants were very good, but the main dining was offering the best food that we have scene in years on Silversea. Everything was delicious. And, the service was impeccable - nothing was ever a problem and every wish was catered to. Bravo! Also, the wine service was especially good this time around. It really is all about the service and we cannot say enough good things about the crew onboard. Entertainment onboard - its Silversea and its a small ship. The shows are enjoyable and keep you busy for an hour, the casino is quiet and there are some lectures which we never seem to get to....but Silversea is not really about entertainment and Las Vegas type shows. We don't expect it or miss it: Silversea (especially the smaller vessels) is about enjoying a luxurious cruise to outstanding destinations. A great dinner, an after dinner drink and get ready for the next adventurous port of call! The itinerary on the South Africa cruise was unusual; one needs to do some research to really enjoy this itinerary. On most cruises, one can take a nice walk around town or grab a taxi to see some sites....that really does not work in South Africa. Advanced planning in required: we planned private shore excursions for each port (we don't like bus tours with lots of people) and did extraordinary things from an ocean safari to visiting children in a township school. It was great but required a lot of work and research. I think that our group had a much better experience than most due to our private arrangements. As said, South Africa is a bit different than more typical cruise destinations. In conclusion, we had a wonderful cruise and a wonderful trip to South Africa - the Silversea cruise was a luxurious and comfortable way to explore this part of the world. We cannot wait to return to our next Silversea voyage. Read Less
Sail Date January 2017
Very poor value for money. If its expensive it must be good - Yes? Oh no this a case of the emperor's new clothes, this ship has nothing to show. Where is the luxury? Rear half of the had a very strong smell of diesel fumes ... Read More
Very poor value for money. If its expensive it must be good - Yes? Oh no this a case of the emperor's new clothes, this ship has nothing to show. Where is the luxury? Rear half of the had a very strong smell of diesel fumes throughout the cruise - we kept away from this as much as we could to avoid these potentially carcinogenic gases. Cabin was very cold and changing thermostat setting did not seem to make it any warmer - we complained about this to our Butler who said he would report it but the cabin remained unbearably cold all through the holiday. (several people on board were complaining about this and a few people (including ourselves) were looking to buy something warm to from ship’s shop, to no avail. In order to keep warm in the cabin we had to wrap ourselves in the extra blankets provided from the wardrobe. We even had to use these on our beds at night in order to stay warm during sleep. Sheets were same “sub standard” as the towels, thin, greyish white and poor quality. The “quilt” was a cotton bag with a dirty brown blanket tucked inside and hardly wide enough for the narrow bed.. The Bathroom was dark and dowdy and a dark brown colour marble effect. Dull lighting and over sink light eventually comes on after a minute or so of flickering Toilet flush stopped working and couple of times and had to reported. Towels worn thin, hard and and off white colour - basically worn out. When running water for the first time both bath and sink would fill with a very dark brown liquid. After running the water for a while it became a light brown colour which we risked using. This happened most days. Shower a “dribble” of water and certainly not powerful enough to clean one’s body well. The in-room bar contained: Two bottles of beer. Two bottles of water Two small cans of tonic water - what on earth we would do with this I don’t know. One can of Coke light One can of normal Coke A lot of empty space There were limited dining venues, one being the pool bar which at night "converted" to a different venue but had the same as the daytime menu, burgers, hot dogs, tuna salad etc.. A kettle and tea bags in the room would be nice. Yes, you could order a tea of coffee from room service - sorry butler, which we did but sometimes you get two bags (for the two of us) but hardly enough water to fill the cups. This experience first thing in a morning leaves you with a dilemma for your second cup. Do we order from the butler again or get dressed and seek a cup somewhere else on the ship? On one occasion our butler thought he was doing us a good turn and brought three tea bags but sadly only enough water for two cups. Tours were also second rate and one even downright dangerous. Maputo is a prime example: a complete rip off - $99 each. About 10 of us were put into a scruffy old mini bus and driven around the town for an hour or so to look at a few buildings and walk around a market. Our guide keep telling us about his terrifying mugging at knifepoint that morning on his way to work. Not very encouraging! Clearly Silversea had paid no attention to our “safety and comfort” during this particular tour. To add insult, at the last minute Silversea charged us all an extra $25 each for a visa. Everybody complained about this last minute charge. Whilst a visa fee might be payable why didn’t silversea build this into the tour price! We didn't find any entertainment and one of the bars close every night at 8.30 despite candles being lit at tables at 8 pm. Strange! Read Less
Sail Date January 2017
The itinerary was the most appealing factor.a chance to go to Okinowa,Egypt, Taiwan and Brunei very juicy UnfortunatelyCunard cancelled all four and a very short time before we sailed Christmas Eve we received the email This ... Read More
The itinerary was the most appealing factor.a chance to go to Okinowa,Egypt, Taiwan and Brunei very juicy UnfortunatelyCunard cancelled all four and a very short time before we sailed Christmas Eve we received the email This is one big con trick and there should be a fraud investigation Will send further reports as an update each month Long journey to board at. soon ,v.tired wrong keys given at check in --- not a great start Ship is living on it's very fine PR. Certainly nowhere near top quality. choice of dining is Britannia ( formal or semi formal.... jackets must be worn to respect other guests.. Cobblers people want to feel relaxed and it's never that in the dining room The only other free dining is the King's Court which offers 3 star buffet. Otherwise Cunard follow their policy of a great big hand in your pocket. Greedy,greedy company. Lidl wines at £5 sell at £32 on board after just 2 weeks menus are being repeated. Calibre of meats and fruit mediocre. One bright spark for us is a young Mauritius gent called Marco in Atlantic Room who has been great for us Bridge on ship has been as well organised as everything else, in other words -poor Lectures are superb. Tours seriously overpriced Cunard have been un contactable and unapproachable. eg we wrote to Cunard on 10th Dec 2016 and again 3rd jan 2017. We as Diamond Members (top category)have been totally ignored not even a short acknowledgement. So damned rude Entertainments Director is a pretty girl but quite honestly hopeless as ED Cunard have now lost Maril & myself as guests on their ships.the treatment of the elderly and informed is wicked and uncaring. Dr Mrs Brian Silverstone. London Read Less
Sail Date January 2017
We chose this cruise purely for the itinerary, which is different from most of the cruises in this area. Firstly, before booking, we had consulted the reviews, and knew roughly what to expect. I get fed up with listening to some of ... Read More
We chose this cruise purely for the itinerary, which is different from most of the cruises in this area. Firstly, before booking, we had consulted the reviews, and knew roughly what to expect. I get fed up with listening to some of the professional whingers who seem to revel in complaining about some detail or other. READ THE REVIEWS FIRST BEFORE BOOKING, then you won't be disappointed. Yes Oceania Cruises are more expensive than some of the other cruise lines, the question is whether the extra expense is value for money.. We were certainly very happy with what we got for what we paid. We were already aware that the cabins were more compact than some other ships, and yes,the bathrooms were a bit cramped. But the food was excellent, and NO ADDITIONAL CHARGE for the specialty restaurants . Also there is free soft drinks available all day long, and on sea days the deck attendant continuously came round with a trolley of soft drinks , in addition to the bar servers. The evening entertainment was very limited, but we were already aware of this. We saw a few shows and the individual artists were good. The ship's entertainers were enthusiastic , making up for lack of experience. They are young, probably starting off in the business, learning the ropes the hard way! I was impressed with the professionalism of the crew, cabin attendants and many of the waiting staff remembering your name after just a couple of days. All of the crew of whatever grade or department showed good training, by acknowledging you, rather than ignoring you. All serving staff showed the training and standards required by serving correctly, e.g. drinks always being served off a tray as opposed to being handed to you. The captain's midday announcement was always entertaining and informative, even though some people choose to be ignorant of others and talk through the announcements. Such is life! I would comment that the drinks, other than soft drinks were ferociously priced, but we opted for the drinks package which worked out to be a much better option. We did go on some excursions, which as usual are pricey, but the ones we went on in East Africa and Kuala Lumpur were worth doing. Many ports , again after research can be done on the "open top bus", or by clubbing together and hiring a taxi for a few hours. At least that way, you avoid the obligatory stop for shopping at some mall that is favourable to the cruise company. Overall we enjoyed the cruise, thought it worth the money, the little details making the difference. Yes the ship is a bit quiet at night, but that suited us. Read Less
Sail Date January 2017
This was a destination specific cruise. Lecturer Mike Boll was fabulous giving histories of the countries visited. All nationalities were onboard which was a great mix. Entertainment was average & the so called "pool deck ... Read More
This was a destination specific cruise. Lecturer Mike Boll was fabulous giving histories of the countries visited. All nationalities were onboard which was a great mix. Entertainment was average & the so called "pool deck party" was a real disappointment - lacked food, poor music selection & no ambience or time given in setup. NCL takeover of Oceania is evident...cost cutting....toiletries not replaced in concierge room & had to be requested, room not serviced appropriately upon embarkation & wine prices (+18% gratuity!) expensive, wait service thin. The Horizon room was empty usually by 9:30-10 pm! Shore excursions were overpriced as usual. Food was above average, particularly in the specialty restaurants. The whirlpool private area available to concierge & above staterooms lacked lounges & chairs for those wanting to visit, & were taken by the same people regularly, as were the lack, & hogging, of lounges on deck 5. Concierge rooms are not worth the extra money on the smaller Renaissance class ships. The cruise director was corporate in presentation & too formal, & lacked the necessary social interaction for all levels of clientele. The most appealing aspect of the cruise was that staff recognised returning passengers & were very friendly & obliging. Read Less
Sail Date January 2017
I had never spent this kind of money for a cruise before and was expecting that the cruise would match the dollars I had spent. It came no where near what I had paid. The cost worked out to $436 Canadian ($333 US) each a day for the ... Read More
I had never spent this kind of money for a cruise before and was expecting that the cruise would match the dollars I had spent. It came no where near what I had paid. The cost worked out to $436 Canadian ($333 US) each a day for the cruise. That is a lot of money when I started to figure out what each segment of the cruise would cost if I had arranged my own transport. So I expected top notch service. I have cruised on six other cruise lines and Oceania is only marginally better than the other cruise lines. I have complained on other cruise lines of being nickeled and dimed but Oceania hundred and fifty dollars you. They were charging $99 each to go from Capetown Airport to the cruise ship. I paid $28 for two by arranging it myself. The cost of going from the ship to Singapore Airport from Oceania was $99 each. We paid a cab picked up at the terminal $18 Singapore dollars for two. The cheapest bottle of wine was $45 for a wine we found in South Africa for $8. Now Oceania did allow us to bring all the wine we wanted on board. First time I have ever experienced that. The tours were also very expensive and could be found for much less privately. At $250 a pop for tours we arranged for $125 or less that covered twice was the Oceania tour covered. The food while other passengers raved was mediocre. It was beautifully presented but not a great flavour palette. Found out the chef on our ship didn't believe in using salt. It showed in flavour. The buffet will not allow you to serve yourself. You have to tell the server how many pieces of watermelon, orange slices etc you want. When asked why we were told it was the policy of the ship to serve clients. It took forever to get food. My biggest complaint was the ports. I hadn't done a lot of research ahead of time and the ports were minimally interesting at best. The only interesting port was Penang. We spent two days in the Maldives and I have no idea why. It is an hour tour at best. Sadly I got off the ship questioning why I cruise. I spent 76% of the cruise on the ship. If I had planned to do it all privately I would have spent more time on shore instead on a lounge chair waiting. Oceania is all hype. Yes it is a bit more higher end but does not match the price paid. I felt ripped off. Read Less
Sail Date January 2017
This cruise was chosen for its itinerary. Our Akron transport did not arrive at Cape Town. We were advised by other workers at the terminal to wait. After 30 minutes of waiting we walked out to the front of the airport to seek further help ... Read More
This cruise was chosen for its itinerary. Our Akron transport did not arrive at Cape Town. We were advised by other workers at the terminal to wait. After 30 minutes of waiting we walked out to the front of the airport to seek further help . We talked to the information booth and they helped in getting a rep to us. After another 30 minute wait a car arrived for us. When arriving at the ship we informed reception...no response received. No what we expected, especially since it was now 9:30 pm...we had lost a complete day in Cape Town... disappointing as we have traveled 36 other cruises and not encountered this type of transport service. Room service was great. Bathroom size was the usual small size for a concierge suite. The ship was very clean. Dining menu was repeated too much for a 30-day voyage. Selection of lunch could include diversification of sandwiches with the meals in the buffet. We some some issues with undercook steals and cold potatoes and slow service Toscana. When the manager questioned us on the meal we expressed service for our main entree was extremely slow. His explanation was that it takes 15-20 minutes for the entree to be served. We then explained we had been there two other times and that was not the case...same meal. We unfortunately feel it was a cover up for a mistake made by the waiter Read Less
Sail Date January 2017
We chose the Oceana Nautica because of the itenery we had never been to South Africa and it was on our bucket list,The fact it was going over Christmas and New Year and because of its claim to being the best ,best,best. We love good food ... Read More
We chose the Oceana Nautica because of the itenery we had never been to South Africa and it was on our bucket list,The fact it was going over Christmas and New Year and because of its claim to being the best ,best,best. We love good food the Nautica deffinitely told us that we would find it on board. The Cruise was expensive but we always say you get what you pay for unfortunately the Nautica proved us wrong. Having read reviews about the entertainment onCruis Critic we felt sure they would have rectified it ,we love shows and didn't expect big Las Vagas events as on wonderful previous cruises we have had(33)to date,but having been on smaller ships k we had not been disappointed,until the Nautica. The resident singers and dancers made everything sound the same we normally never miss a show but we gave up. We thought we would try the trio in the bar area where there was a small dance area. We shouldn't have bothered. No atmosphere, people had given up, why,because the band had no personallity no expression on their faces except boredom and gave a robotic type performance. We complained about our junior suite having such an old shower with a shower curtain............When my husband dropped his soap there was no room to bend down to pick it up,we were told nothing could be done for us. We complained about the dried up food and bad service. We were told that a lot of staff were changing at the end of the cruise not sure how that was supposed to help us.One night we had to wait two hours before being served in a speciallity Restaurant. We were told to give them another chance. The cruise Director was only interested in being on the TV the entertainment factor was minimal the saving grace was the lectures on the Politics of South Africa. People that had been on Board time and time again were saying that it had changed and not for the better. When we were told we couldn't dock at one of our Ports of call,we were taken to a Port with nothing but a Mall in,the sort of place you see people getting off and getting back on the bus asap. The tours were extremely expensive and some of the tour guides were students that didn't want to use a mike. So I think you get the message that we will not be going back on the Nautica despite the Head Office saying we should give them another chance,we think £11,000.00.is a bit much for second chances. Read Less
Sail Date December 2016
I took my daughter, her husband and their two daughters on a wonderful two week cruise. We went round trip in and out of Cape Town. The ship was in great shape, the crew was fantastic, intuitive and always helpful. The excursions were all ... Read More
I took my daughter, her husband and their two daughters on a wonderful two week cruise. We went round trip in and out of Cape Town. The ship was in great shape, the crew was fantastic, intuitive and always helpful. The excursions were all very good, with the exception of Port Elizabeth. It was complimentary...a good thing as the place is boring, dirty and easily skip-able...if that's a word. The excursions to visit three game reserves were extraordinary. We saw lions, a big family of giraffes, rhinos, zebras, elephants and many more smaller animals..including some cute little monkeys which delighted the children. My favorite excursion was to a big lake which was filled with "herds" of Hippos. My son in law referred to the lake as a hippo soup. Because it was both a Christmas and a New Year's cruise, the Cloud was very festive..lovely decorations. We all...ages 9 to 75, had a terrific time. Read Less
Sail Date December 2016
This cruise was entitled "Sumptuous Safaris" and had it not been for the pre cruise safari, which was the highlight of the trip, it would have been an absolute disaster. On embarkation we were asked for our "yellow fever ... Read More
This cruise was entitled "Sumptuous Safaris" and had it not been for the pre cruise safari, which was the highlight of the trip, it would have been an absolute disaster. On embarkation we were asked for our "yellow fever cards", which we didn't have and had not been requested to have by Regent. We were told that we should contact our GP and get copies emailed to us, and if we didn't we may not be able to get off the ship at some ports. Finally they said that we would be contacted by someone once on board. This never happened, so we never knew what the fuss was all about. The ship didn't sail on schedule apparently due to bad weather so we had an extra day in Cape Town, we were left to our own devices. When we retuned to the ship there was a letter offering a tour around Cape Town, somewhat too late as it had already left 2 hours previously. Due to the delayed departure and a further delay at East London we missed three out of the seven ports we were supposed to visit, therefore three of the seven booked tours were not available to us. When we eventually got on a tour in Namibia the bus broke down, and we were stranded in the desert for 2 hours only to return to the ship having missed this tour as well. Regent did however compensate us for this disaster with some significant 'on board' spend which was appreciated. We select these cruises primarily for the itenary therefore we are very disappointed when 50% of our tours were not achieved for one reason or another. This was our fourth cruise with Regent and we have always had a good experience up until this cruise, quite frankly I became fed up from hearing other passengers exclaiming the virtues of other so called 6 star cruise operators. Unfortunately things could have been managed better in difficult circumstances, ideally this cruise should have never taken place. The wrong location for the time of year. When you learn that the same cruise in 2015 experienced problems due to bad weather and that this cruise is not being offered in 2017 or 2018 then you wonder why it was offered to unsuspecting customers in 2016. Read Less
Sail Date November 2016
We were going to celebrate our 50th wedding anniversary and my wife's birthday. Also a bucket list item to africa. We were told and read that regent was the "gold standard" for cruise lines. The cost was over the top but ... Read More
We were going to celebrate our 50th wedding anniversary and my wife's birthday. Also a bucket list item to africa. We were told and read that regent was the "gold standard" for cruise lines. The cost was over the top but decided to go based on above recommendations. First,confusion by shore staff on both transfers from embarkation hotel to ship and back to hotel at conclusion of sailing. Second, weather prevented sailing for 1 1/2 days. No back up plan by regent staff. Third, dining was slow and food often came to table barely warm. There was nothing very special with the food served at any time. Fourth, a total of three ports were not visited due to having to remaining in port due to weather. Again regent had no backup plan to compensate for lost ports. Fifth, little things like dirty windows going uncleaned throughout sailing, no air conditioning in a tour bus, and i could go on. Our expectations of a quality cruise were not met. Sixth, this was our first and now certainly the last time we sail with regent seven seas. Read Less
Sail Date November 2016
The Navigator reminds me of an aging movie star - still very lovely, but showing her age in places and finding it very difficult to compete with some of the younger offerings despite extensive cosmetic refurbishment. We were a group of ... Read More
The Navigator reminds me of an aging movie star - still very lovely, but showing her age in places and finding it very difficult to compete with some of the younger offerings despite extensive cosmetic refurbishment. We were a group of 10 ranging in age from 59-72, and all have cruised before. We generally cruise with Oceania. Our satisfaction with Oceania's offerings factored in our decision to book with Regent, which was described as the next level up in the NCL firmament. The main consideration was the African itinerary - voyaging from Cape Town to Cape Town over 15 days. A 3 day safari was offered as a 'booking bonus,' and that part of our trip exceeded all expectations. We stayed at the magical Eagles Crag Lodge in the Shamwari Game Reserve, and would rate that experience as flawless. THE GOOD: The ship has recently been refurbished. We found our cabin to be quite nice, although despite the new bedding and curtains you could not camouflage the fact that it had been around the block (world) many times. The staff on board tried harder to please us than any others I have ever seen. Having said that, they seemed to have a great deal of difficulty in getting our dinner orders straight, perhaps because we typically chose to sit at a table for 10. The food was very good, and dinners could be customized (although they didn't always manage to get the requests right.) The wines served were good, and flowed without interruption. Staff remembered what you liked, and would go out of their way to have the perfect drink arrive even before you had a chance to order! The performers were encouraged to interact with the guests, and we had shared dinners with some of them. The nightly shows were surprisingly very good, particularly given the small size of the ship. THE BAD: At dinner time there is really only just enough capacity to seat everyone simultaneously. Although without set seating times, in our experience dining was always a multi-hour event so that tables did not turn over. Compass Rose and Sete Mare were therefore invariably completely full all night, and hence very noisy. The poor wait staff ran around madly trying to accommodate serving so many meals in a completely full space. I did not care for Sete Mare at all. It had a 'cafeteria' like feel, in my opinion, and the acoustics were such that we found it impossible to have a reasonable conversation in that venue. I found the food there to be inferior to what was served elsewhere on board. I must admit that I missed the multiple specialty restaurants we have so enjoyed when onboard the Oceania Marina or Riviera. Although the Compass Rose menu offers a couple of choices that change every day, overall there is a sameness to the (generally excellent) food. I like to enjoy more variety in eating-Asian Fusion one night, French the next etc. There is also no quick/ casual venue available for dinner. Lunches in the Compass Rose were excellent, much less so poolside or at la Veranda. Overall, the quality and choice at lunch was disappointing. We like to book our own ( private) excursions, so the offerings here, especially since we missed all of the best ones, were very poor. I won't give up control of what I want to do in port to a cruise line again. THE UGLY: Regent includes excursions in their cruise cost. We missed fully 40% of our scheduled ports because of inclement weather, obviously with the loss of the booked excursions at these sites. While Regent is not in control of the weather, they also did a very poor job informing the guests of the problems. No compensation was offered for the missed experiences. Regent advertises that you can do as many excursions as you would like. The tours are strategically timed so that it is impossible to do more than one per day. Anything remotely interesting requires an uncharge, which is as much as you would pay for the tour in total if you were arranging it yourself. The ship careers to a VERY OLD clientele. A 70 year old member of our group observed that the music regularly played onboard ship was what his parents used to listen to. Staff told us that our cruise was on average significantly younger in age than Regent's usual - (!) our group doesn't often feel like the young people! It was virtually impossible to have music in the bars etc. updated. Despite pleading with the cruise director, we were unable to change any of the selections - disregarding the fact that the dance floor was completely packed when Beatles tunes were played (the absolutely most modern out-there rock and roll ever to be heard on this ship,) the cha-cha continued with no one up dancing. I fully understand that there is a range of ages on board, and that all tastes should be accommodated. However, if it was recorded after 1950, you might not get to hear it on board this ship. Shouldn't those of us under 80 should get our turn too? Read Less
Sail Date November 2016
After two cruises on Seven Seas Navigator we are convinced that Regent are not so good as they think they are, and by no means offer 6 star luxury. On the positive side, the cabins, the selection of drinks, especially wine, afternoon ... Read More
After two cruises on Seven Seas Navigator we are convinced that Regent are not so good as they think they are, and by no means offer 6 star luxury. On the positive side, the cabins, the selection of drinks, especially wine, afternoon tea, and the putting green are all very good. The pianist was OK, but we warmed to her and enjoyed her quizzes. Highlight of the cruise was a concert given by a local choir in Namibia (who were then hustled off the ship so that it could sail!). On the other hand, in our view the following leave a lot to be desired: food quality; food service especially in the overcrowded and noisy Sette Mari/La Veranda ; drinks service at the overcrowded pool bar (best just to go to the bar itself and order it from the staff there who are very helpful); wine service in restaurants, especially after 9pm when most of the wine waiters disappear; some excursions (it appears not to be Regent's policy to send a member of the crew on each excursion to help resolve any problems); entertainment which, apart from being too loud, was of very mixed quality and very much attuned to an American audience - the pits was a concert by so-called 'Opera Girls' which included only two operatic items, one of them composed as a tenor solo. We heard many complaints on-board from other guests, and we had a major complaint about arrangements for a 'free' post-cruise safari, which were notified shortly before the event and were wholly unacceptable. The Destinations staff lied to us about the situation and then wanted to charge over $500 to remedy it. Suffice to say that after we complained Regent eventually paid us substantial compensation. And one further thing: after complaining about our first cruise with them in June 2016 we were told that the on-board General Manager would be asked to ensure the quality of our (already booked) next one. We did not notice any impact of this promise, and indeed had no contact whatsoever from him for nearly two weeks on that second cruise until we complained about the post-cruise safari. Overall they need to improve their self awareness, rather then believing their own publicity, and learn more about customer service. We would not sail with them again. Read Less
Sail Date November 2016
This was our 1st cruise with Regent Seven Seas on m/v Navigator and we were looking forward to an excellent time and service as it is classed as a 6* ship. The ship was luxurious, a very good suite with top class bedding. The staff ... Read More
This was our 1st cruise with Regent Seven Seas on m/v Navigator and we were looking forward to an excellent time and service as it is classed as a 6* ship. The ship was luxurious, a very good suite with top class bedding. The staff kept the suite to an extremely high standard. The food in the Compass Rose restaurant was also excellent, however, their Prime 7 flagship restaurant was nowhere near the standard we have experienced in the Murano restaurants on Celebrity's ships. The La Veranda was alright for lunch but for breakfast it was a problem if you required any form of eggs other than scrambled. On one occasion I waited 15 minutes for 2 fried eggs, then for 10 minutes later in the cruise and had to get fresh bacon and sausages one day because they had gone cold prior to arrival of the eggs. On one occasion they forgot about the poached eggs my wife ordered from the kitchen. This problem was because there was only one person detailed to fry eggs and create omelettes in a very busy restaurant. In the evening the La Veranda became the Italian themed Sette Mari and was good. However, the service for dinner in both Prime 7 and the Compass Rose was nowhere near 6* standard. We experienced a thumb in a coffee cup, sauce along the edge of the plate, entree cutlery being placed on the table whilst we were still eating the appetizers and being reached across whilst eating to remove wine glasses that would not be used. We raised some of these points the first night in Prime 7, and the Maitre D said it would be addressed. Prior to the cruise we received an e-mail from RSSC saying that a Yellow Fever vaccination certificate or exemption certificate was required to board the ship. I contacted RSSC to inform them that the cruise itinerary of countries to be visited only required it if you had either been in a country recently that had Yellow Fever or you had transited through one of these countries for more than 12 hours. They still insisted on having the vaccination or exemption certificate. On-board we discovered several guests had not had the vaccination because they were categorically told by their vaccination centres it was not required, and as it was a 'live' vaccine the side effects could affect some people badly as my wife experienced. After several conversations with Reception staff, who initially informed us that the certificates were required by the port authorities, they eventually conceded that vaccination certificates might not have been required but stated that they were in daily contact with port authority health officials and the requirement changed daily. Unfortunately, this again was misinformation as confirmed by the South African government website and relevant port authority websites. We experienced very high winds during the cruise and missed out on 3 of the 8 ports-of-call as we were over 38 hours late leaving Cape Town and about 20 hours late leaving East London leading to a revised time table. On leaving East London, after waiting some time for clearance to leave, many guests were on the sun decks and shortly after leaving the harbour the ship was hit by high winds and a very considerable swell. Guests just had time to get off the sun deck before someone got injured. Sunbeds were careering across the deck, plates crashing in La Veranda and bottles smashing on the floor of the Galileo lounge. The Captain should have known about the weather conditions but made no announcement before leaving the port. However, he did broadcast shortly after that the bad weather and rough conditions would continue for about 3 hours before easing off. Several guests were concerned and extremely worried and fearful about the severe conditions, some felt it was foolhardy to have left port. The reason for leaving in these conditions was probably to ensure we went to Namibia as it is a requirement for a ship to visit at least 2 countries be classed as a 'cruise liner'. The shore excursions were generally alright except for one around Durban. We had arrived there early due to the amended timetable and the tour we did passed through a lot of building sites. We were only allowed 10 minutes off the coach on the 3 hour tour and the stop at an over-Durban viewpoint there were used hypodermic needles in the grass. We asked the tour staff if they had been on the tour, they had not. We, and several other guests, asked if a rebate would be given for the missed excursions at the missed 3 ports-of call, however, we were told no rebate would be offered as they were 'free'. I contacted Regent’s CEO by email regarding this and he did not mention or address this in his reply! It certainly gave the impression that the cruise company's view on profits outweighed guest satisfaction as they probably saved considerable money as I am sure they would not have paid the full amount for them, if anything at all. We are still waiting a response to our request from Guest Relations. A few guests we met had sailed with Regent on numerous occasions, some on the Navigator, and we asked if this was the standard of service they had experienced in the past. All said it had gone 'downhill' considerably. Regent Seven Seas Cruises is now part of Norwegian Cruise Lines. Although the weather conditions were not ideal, overall the service in our opinion was not up to 6* standard. Hopefully this was a 'one-off' and our next cruise with Regent will be 6*. Read Less
Sail Date November 2016
Starting with a chaotic transfer from hotel to ship, this cruise was destined to disappoint with nonexistent shore support following hospitalisation resulting from an allergic reaction to a ship-provided meal and cancelled ports of call (3 ... Read More
Starting with a chaotic transfer from hotel to ship, this cruise was destined to disappoint with nonexistent shore support following hospitalisation resulting from an allergic reaction to a ship-provided meal and cancelled ports of call (3 of 7) said to result from the ship being prevented from leaving ports - including the first port of departure - due to adverse weather! Restaurant dining was often 'drawn out' such that later courses were either rushed or cut short to enable us to attend a chosen 'show.' On board entertainment and/or sea day activities were generally poor and not consistent with what might reasonably be expected of a so-called 6 Star operator and many other 'finesse' points associated with luxury cruising (e.g. cleansing towels and drinks on returning on board from excursions, cabin-provided canapés ) were missing. We encountered a distinctly apathetic tone and lethargic response to criticisms and requests for improvement, ultimately resulting in advice that all such matters should be addressed to their customer relations department on return home. If Regent think that 6star cruising means all-inclusive 'free' on board drinks and gratuities they need to review their organisation and look at at others who really are 6 star. We had high expectations of this high cost cruise only to be HIGHLY disappointed. Read Less
Sail Date November 2016
We booked this cruise as part of a package including a pre-cruise stay in Cape Town , which we very much enjoyed, followed by a 4 night safari at Shamwari, which was amazing, and would recommend to anyone visiting this area. We have ... Read More
We booked this cruise as part of a package including a pre-cruise stay in Cape Town , which we very much enjoyed, followed by a 4 night safari at Shamwari, which was amazing, and would recommend to anyone visiting this area. We have cruised extensively, (25 +) mainly with 5 star lines such as Celebrity, Holland Amaerica and Royal Carribbean, and have also "treated" ourselves a few times by travelling with Crystal and to a lesser extent Azamara. Stupidly, I booked this holiday without reading the reviews on this website, and once I did, convinced myself that the negative reviews were written by "picky people", who would never be satisfied whatever service they received. Sadly, we found the negative reviews to be an accurate reflection of our experience. The ship is very tired, with refit overdue. We could have forgiven this if the rest of the experience was up to our expectations, however we found it lacking in almost every area. Service was OK, but nothing special. The ship was only at 2/3 capacity, which would indicate that as crew numbers actually exceeded passengers, we would experience exceptional service, sadly it was nothing better (if in fact not perhaps not as good) as that on a larger ship. Entertainment was limited to the same 6 singers more or less EVERY night, which after day 2 became very tedious. There was one exception, when the Cruise Director (in the cruise business for over 40 years) did his own show. Food, whilst a variety of dining venues is offered, we found the quality to be pretty mediocre, again falling short of all the other cruise lines we have travelled with. The theme throughout the ship is Italian (proably my favoutprite), but we struggled to find something to tempt us most nights, and when the food arrived it was bland, with sauces very "floury". On most cruise lines, you can order a steak each night as an alternative. On Silver Sea, it is a Burger! Whilst my husband tried one, and found it pleasant, and better than the regular menu, we didn't consider this to be 6 star cuisine. We placed a complaint with Silver Sea on our return. The response we received was that we should have tried one of their newer ships! Needless to say we will not be bothering. For a true 6 star experience, we would highly recommend Crystal, where the ship, service and food are exceptional. Read Less
Sail Date February 2016
We have so far cruised with Regent Seven Seas 128 days in total, round South America (highly recommended), from Bali, from Cape Town. After having done two world cruises with different cruise lines, as well as numerous shorter voyages ... Read More
We have so far cruised with Regent Seven Seas 128 days in total, round South America (highly recommended), from Bali, from Cape Town. After having done two world cruises with different cruise lines, as well as numerous shorter voyages in various places, we decided the RSSC is the only cruise line for us, for many reasons. Luxury, yes, but also good value: you pay well in advance but then there are no more hidden costs, no extras, once you are on board everything is there for the asking. You can choose your shore excursions (free and never disappointing) well ahead of the crowds, the specialty restaurants (no extra charge), superb ships, more spacious standard cabins than high-end suites on other cruise ships, all with balconies, amazing bathrooms, and crew, being pampered without worrying about tipping..... Knowing that the staff are not exploited adds to a guilt-fee enjoyment. Anybody who has experienced waiting in long queues in the port of embarkation will agree that it detracts from true enjoyment. What Regent excel at is making you feel cared for. The pre- and post-cruise hotels are good and everything is well organised. It is truly fully inclusive and we love everything about Regent Seven Seas. Read Less
Sail Date December 2015
The reason for choosing the Regent Safaris and Jewels cruise was its post-cruise trip to Cambodia. There are many other cruise lines that offer a similar trip to Africa and Asia, but the deciding factor was the post-cruise trip to ... Read More
The reason for choosing the Regent Safaris and Jewels cruise was its post-cruise trip to Cambodia. There are many other cruise lines that offer a similar trip to Africa and Asia, but the deciding factor was the post-cruise trip to Cambodia. We followed all the “travel checklist” instructions in Regent's “Cruise Vacation Document” and “Angkor Wat Document” sent to us by Regent before the cruise, specifically the “passports” section. Regent's instructions for required documentation said..."Guest must carry a valid passport with at least 6 months validity and have spare pages for the Cambodian Visa." We made sure that we would have enough pages in our passports for visa stamps for Indonesia, Mozambique, Tanzania, Kenya, and Cambodia, as directed by Regent. What Regent should have said was each country visited will stamp your passport and insert a Visa where appropriate. We have been on many other multi-port cruises where the passport was not stamped in every port, just the appropriate Visa attached. This is a BIG difference. If I'd known this was going to be handled differently from previous cruises, I would have gotten a new passport, even though my current one doesn't expire until November 2016, just to make sure that there were enough pages. Unfortunately, when we arrived at the Singapore airport to board our plane to Cambodia, I was denied a boarding pass because there were no more “acceptable” pages in my passport for the Cambodian visa. Since my passport was held by Regent for the entire trip and was not released to me until the evening before we arrived in Singapore, I had no idea that I could not receive a Cambodian visa. There were still two empty pages left in my passport but these were deemed unacceptable for the Cambodian visa. If I had known before we got to the airport, I could have easily rectified the problem by going to the American Embassy. They would have given me acceptable visa pages for my passport. We certainly had plenty of time since, unbelievably, it took an hour and a half just to board our sightseeing bus at the dock. Then, there was another couple of hours of sightseeing in Singapore before getting to the airport. I hold Regent totally responsible for our not going to Cambodia. There were possibly just a hundred passengers going to Cambodia. How much time would it have taken for the Regent staff to go through these passports to ensure that there was an acceptable page for the Cambodian visa? Not much and it would have averted a very big problem for us. From the moment we boarded the ship to the minute we left, Regent personnel, especially the Destination Services staff, were misinformed, miscommunicated, and lacked customer care reflective of a “luxury/upper premium” cruise line. We followed all their instructions and, mostly, they were incomplete or just wrong. Even the Angkor Wat trip details they issued two days before the trip were wrong. This caused a great deal of confusion and the Destination Services staff, when questioned by most of the Post-Cruise Passengers, did not know what the right details were. In fact, I pointed this out to the General Manager but I never heard back from him nor were the trip details corrected. Since I could not get a boarding pass, my sister and I were forced to stay behind in Singapore, which meant booking another two nights at the Regent Hotel since we were not flying home until the post-cruise passengers returned from Cambodia. I followed everything Regent told me to do. Regent’s instructions were inaccurate and incomplete and I got penalized. This promised tour to Cambodia (which was paid for as part of the trip) was the reason we booked this cruise with Regent. We were looking forward to Cambodia and to be told at airport check-in that there was a problem with my passport was just too much. Here are a few other examples of Regent's incompetency and complacency: •Unnecessary Vaccination Information: Per Regent’s instructions, it was mandatory that we get a yellow fever shot. We got the shot but it was totally unnecessary. •Unwelcoming Arrival On Board: Regent could not get our names right on the reservation or on arrival. We are two sisters traveling together with the same last name. My sister is not a Mr. and I am not a Mrs. Our bathroom was set up with toiletries for a man and woman. The slippers were a large and a small. The personalized stationary had someone else’s name printed on it. All of this was very insulting and not indicative of either a warm welcome or personalized service, as promised. We were asked to fill out a beverage form prior to boarding re: in-suite beverage preferences and this form was completely ignored. The bathroom was dirty when we arrived, with dental floss on the floor. After boarding the ship, we had a couple of hours before the fire drill so we decided to walk to the Capetown Victoria Wharf. We were told to use the Regent shuttle bus. We were assured that we would be returned in time for the fire drill. We returned at the designated time but were not allowed back on the ship for an hour. There were other passengers with us who were also detained in the terminal, having been given the same instructions for returning to the ship. We all watched the fire drill from the terminal, which started at 5:45 PM, a good half hour after we arrived at the terminal. We did what we were told by Regent security people and were treated like delinquents and were penalized for following Regent’s instructions. •Lack Of Variety and Poor Quality Food At La Veranda: As health conscious individuals, we had an extremely hard time finding any kind of variety of simple, healthy food to eat (aside from breakfast) in La Veranda. Moreover, the food itself was obviously recycled day after day. Several times, there was “grilled fish” which seemed to have been cooked, re-cooked and then cooked again. Some of the fruits and vegetables should not have been served since they were inedible. On tour days, La Veranda was the only option for lunch since Compass Rose closed most times when tours returned to the ship. The Pool Grill’s vegetarian grill options were inedible, no matter what we ordered. They always tasted of rancid oil. •Inaccurate Tour Descriptions/Instructions: We bought supplies for tours, as directed by Regent, which were unnecessary. For example, for the Sabang, we were directed to bring the following supplies: “sunglasses with head strap; sunscreen; insect repellant; rain poncho; a bottle of water from the ship; leech-proof socks; and flat, comfortable walking shoes. Most vehicles here do not have air conditioning.” None of the supplies were needed including the leech socks we actually purchased. When we asked Destination Services about this, they just nonchalantly said these supplies were not needed. An accurate description before the cruise start would have been appreciated and we would have avoided some unnecessary expenses as well as the time spent finding these supplies. Also, the tour we took was mostly a ride in an air-conditioned car, not as described (which we appreciated). •Disembarkation Was A Nightmare: Total chaos. We received instructions the night before of when to report to the Constellation Theatre. When we got there, there was a line that nobody understood. Turned out, every passenger had to check out via this line, information that was not contained in the instructions we received. With one Destination Services person going through the passenger lists, this was totally inefficient. Again, Destinations Service people were not only inefficient but totally rude when asked about the reason for this procedure. Normally, swiping one’s key card on the way off the ship is enough. When we were released from the ship to meet the rest of our Post-Cruise travelers, we waited an hour and a half on the curb for our Singapore tour bus to arrive. It was total chaos, with the Destination Services Director generally standing around and doing nothing to alleviate the problem. When it was suggested that the Destination Services Director, Dagmara, apologize to the passengers, she told us that she was “very busy”. Finally, one of the Destination Services staff came on board our bus with a half-hearted apology that nobody appreciated. •Don't Even Try To Reach Regent Customer Service Via Phone. It is a recorded message suggesting that they only respond to e-mails. Just another indication about how Regent feels about its customers. Lastly, suggesting the fish rots from the head, letters to the CEO and President of Regent have gone unanswered. I guess no one at Regent cares about their customers. Read Less
Sail Date December 2015
This was our third cruise on the Mariner, our second relocation crossing, and our first since the last refurbishment. Overall, we were highly impressed by the condition of the ship. The food was consistently excellent. Service levels were ... Read More
This was our third cruise on the Mariner, our second relocation crossing, and our first since the last refurbishment. Overall, we were highly impressed by the condition of the ship. The food was consistently excellent. Service levels were also extraordinary, and even a notch above past cruises. The staff was consistently friendly and helpful. One word of advice to would-be first time Regent cruisers. Do your research. There are no wave pools, climbing walls, trampolines, or ice bars on the Mariner. The clientele is decidedly older than average. The favourite activities seem to be bridge, tea time, and trivia contests. At times the ship seems as much a floating luxury retirement home as it is a floating luxury resort. The pace is generally slow; the evenings end relatively early. This is absolutely perfect for us; it may not be perfect for you. This itinerary was particularly heavy with sea days. Again, this is what we look for and enjoy, but if you want to hit a different port every day and seek out excursions, you might not have enjoyed this cruise as much as other itineraries. Cruise Director Jamie Logan did a great job hosting and organizing events and communicating information to the passengers. We stayed in a Seven Seas Aft stateroom for the first time instead of our usual Horizons View, and we fear the spacious and tasteful surroundings, and especially the expansive deck, might have ruined other choices for us in the future! The butler and stewards provided unparalleled service throughout. As part of this cruise, Regent offered a pre-cruise safari option at several game reserves in South Africa. We stayed at the Botlierkop Game Reserve near Mossel Bay in the Western Cape region. This was an unexpected highlight of the whole trip. Excellent food and accommodations (in an air-conditioned a luxury-appointed tent away from the main lodge), knowledgeable and friendly guides, and an up close chance to see many animals in the wild. We were fortunate to see African elephants, giraffes, rhinos, impalas and black impalas, lions, eland, nyala, wildebeest, water-buck, bontebok, Cape buffalo, springbok, crested guinea fowl, blue crane, jackal buzzards, Cape zebras, and many types of indigenous plants and insects. It was a busy and magical few days, and we’d love to go back and do it again. We only have a few small quibbles with this cruise, as explained below, but none of these things detracted from our overall extremely positive and enjoyable experience. We will continue to sail on the always-excellent Mariner! Some people we spoke to felt that some of the excursions were not adequately explained by Destination Services and, as is the custom with Regent, included some long bus rides to places where short stops occurred. My wife, in particular, did not enjoy an excursion to Swakopmund on a Sunday, because many attractions were closed that day. Destination Services came in for some criticism because of this. That said, some of the things we heard from other passengers, either directly or through ship scuttlebutt, in the nature about complaints concerning the lack of attractions and services in Namibia, suggested that these folks did not do much of a job researching their itinerary before embarking on the cruise. It is the rural west African desert, people! There is not much here, and what is here is always far from everything else. What did you reasonably expect? Soon after we left Namibia rumours began to swirl about the presence of several single male passengers, apparently paying guests, who were employed by jewellery stores in Rio, and who were approaching other passengers to sell them jewellery and tours in Rio. This is apparently against Regent policy, but as they were paying guests it seemed little was done to curtail this activity. Let me stress, we heard about this from others and did not experience it directly. One final matter deserves attention. We had to miss our stop at Saint Helena due to a mid-Atlantic medical emergency that required the Captain to get a critically-ill passenger to hospital. Rather than turn back to Namibia or even Cape Town, he chose instead to increase speed and make haste for Rio de Janeiro. All aboard were disappointed in missing Saint Helena, and some passengers even claimed that this port was the sole reason they took this trip. Some of the more cynical passengers even speculated about the real reasons for speeding to Rio, to the point that the Cruise Director had to explain publicly that the extra fuel costs and dockage fees to get the passenger to hospital in Rio was costing Regent upwards of $175,000 USD. This is the second time we have experienced the Mariner having to change schedule to address the needs of an ill passenger. In both cases we believe the Captain and crew acted professionally and responsibly with the best interest of the passenger in mind. We were totally comfortable with the actions taken by the Captain and crew in this difficult situation. We fully enjoyed this cruise on the Mariner and look forward to visiting her again soon. Read Less
Sail Date December 2015
We did our very first cruise on Regent when it was known as Radisson. We did about 7 cruises with them and loved every minute of every cruise. It has been 5 years since we have sailed on the Mariner, and unfortunately, we have to say it ... Read More
We did our very first cruise on Regent when it was known as Radisson. We did about 7 cruises with them and loved every minute of every cruise. It has been 5 years since we have sailed on the Mariner, and unfortunately, we have to say it just wasn't the same. The cabin was beautiful and the ship and most of the staff great. However, it was sort of obvious that they are cutting some corners. As people who work out, we went to the gym. Some of the machines were not working and we were told some hadn't been working since April! We asked about it and were told "it is out of our control." Who is responsible to see that the equipment is maintained? The televisions on the machines for the most part were not working. If you do an hour workout, all you have left to look at is a wall - - no ocean views or anything. By the end of our cruise there was only one treadmill in operation. On our previous cruises, after eating at the Compass Rose or any of the specialty restaurants, we would rave about the food for hours. Not this time. We would give the food a generous B minus. The bread was awful. The lamb had no flavor, and we ate most often at the Italian restaurant which was quite good. Little things were missing, like freshly ground pepper. The wait staff seemed overworked - - too many tables per waiter and the service was a lot slower than we remembered. It was hard to get anyone's attention if you had a problem with your order. The best dinners we had were at Setti Mare. We were disappointed in Signatures. There were little things missing - - I love to soak in the tub on cruises, and Oceania has different bath salts you can add to the water. There was nothing on Regent and they are supposed to be a "luxury" line. My husband likes blueberries on his cereal in the morning, and when he asked if there were any, he was told yes, but they don't put them out because people will eat them. ????????? The shore excursions were somewhat disorganized. For example, on one, they didn't tell us that the bus we were on was more of a shuttle bus and many people panicked when the bus left and they ended up paying for taxis to get back to the ship. Others left their jackets and bags on the bus thinking that the bus would be the one to transport us back to the ship. The captain, Teo Srdlic, was fabulous. He was one of those captains you see everywhere on the ship, always stopping to talk to the passengers. He was a delightful man. Also, the cruise director, Jamie Logan and his assistant CD, Dana, were wonderful. The entertainment was also quite good. There was a pre-cruise safari as part of the cruise and that was absolutely one of the best experiences we ever had. The accomodations, flight arrangements and transportation was done efficiently and easily. On disembarkation, we were transported to a "hospitality room" where we were told there would be food and drink. There were about 300 people using this room. The first bus there got some food and coffee, but once that was gone, there was no more. I asked about it and was told by the hotel staff that the cruise line had not authorized any more. From Rio where most flights leave late at night, this meant about 6-10 hours at the hotel with nothing but a small bottle of water. In the past when we have stayed at hospitality rooms, there was food, sandwiches, danishes, coffee, soft drinks, and sometimes Radisson/Regent gave you a day room. This is not what we were expecting and we, along with the other 290 people were very unhappy. We flew from Rio to Atlanta and we got caught in the storm that hit the south. Our flight was canceled, and I called the Regent emergency air hotline for help in getting home for Christmas day. I was told there was nothing they could do. I don't know why they even bother listing an emergency hotline number if nobody would help. While most of the staff was pleasant and helpful, there were a few exceptions where people were downright rude. On one excursion where we had a Regent crew member with us, everyone in our jeep was miserable and we all wanted to go back to the ship. The Regent crew member said, "Well, this is not your personal excursion and I want to be here." Excuse me. We paid for this cruise, you did not, and it is your responsibility to see that the passengers were happy and the 8 of us were miserable. She then ignored us for the remainder of the horrendous excursion in bumper to bumper Rio traffic in an open air vehicle inhaling exhaust fumes and sewer odors for hours. All in all, we were so looking forward to this cruise after 8 prior sailings with Radisson/Regent and I really hate to say we were disappointed. The line has gone downhill in the 5 years since we last sailed with them. The identical cruise was offered on Oceania, and we wish we had done theirs instead. Read Less
Sail Date December 2015
It is almost as if we were in a different universe than the "Not what I paid for" cruiser. We are frequent Oceania cruisers and found the food and the service on Insignia very good. Yes, we were unhappy about the ... Read More
It is almost as if we were in a different universe than the "Not what I paid for" cruiser. We are frequent Oceania cruisers and found the food and the service on Insignia very good. Yes, we were unhappy about the "deals" since we had booked early and paid top dollar. But as the deals were announced our agent went to bat for us and we did get some compensation in the form of ship credit. There were no production shows but there were many guest entertainers who were on board for a brief stay. This provided for diverse programs which we felt were better quality than the cruises where there was an in house team of entertainers. The orchestra was excellent and there was dancing in Horizons every evening before dinner as well as before the show in the Insignia lounge. West Africa is probably not for first time cruisers, but we found the ports interesting and we learned a lot about the history and cultures of the region. Two improvements over our previous Oceania cruises: we found the destination staff to be extremely helpful to those not using the ship excursions and the lecturers, especially Dr. John Freedman, were excellent. Read Less
Sail Date December 2015
SLOPPY SERVICE--meal service was slow and very poor. Christmas day dinner took nearly 3 hours to complete for eight people--only two had wine. There were only a few servers who seemed interested. On disembarcation day there were only two ... Read More
SLOPPY SERVICE--meal service was slow and very poor. Christmas day dinner took nearly 3 hours to complete for eight people--only two had wine. There were only a few servers who seemed interested. On disembarcation day there were only two servers to handle 40+ tables on our side of the Cafe! We went up the west Africa coast (banana country) yet there were only a few bananas in the Cafe. The travel and Pursers Departments were poorly run with few english speakers available. The entertainment wasn't. The string quartet sawed away--poor arrangements, poorly played. Wonder whose Daddy was in Corporate. The only excellent service was Housekeeping. The ship's nurse was also very good. Enrichment was very good. Kudos to the Operations Dept as we docked as scheduled. I wonder if the Captain retiring had to do with this horrible cruise. I can cruise on the same hull with much better service for 3/4 the price on Azamara. Read Less
Sail Date December 2015
This was out third Ocean crossing. This time from Cape Town to Rio. We have been cruising since 2006 but have done a lot of independent traveling over the years. We flew from JFK through Paris to Cape Town. The connection we ... Read More
This was out third Ocean crossing. This time from Cape Town to Rio. We have been cruising since 2006 but have done a lot of independent traveling over the years. We flew from JFK through Paris to Cape Town. The connection we booked allowed for a 15 hour layover in Paris. We took the train into Paris, had lunch and then visited the D'orsay and returned to CDG. Arrived the next day in Cape Town. Checked into our hotel. The next day, Friday, we took a private excursion to Wine Country. On Saturday we connected with a couple we met on the cruise roll call. We shared a van for a sightseeing trip to the Cape and then were dropped off at the ship. We did want to visit Table Mountain on Sunday morning but it was clouded over and there was about a 3 hour wait to get to the top. The Marina is a very comfortable ship. We had book a concierge level veranda suite but our travel agent called offering a nominal cost for an upgrade to a penthouse. We took the upgrade and enjoyed the extra space. The ports the ship stopped in West Africa were not great. WE did make arrangements for a whale/dolphin boat trip rather then taking the ships excursion. We boarded the boat and shortly after that a baby seal climbed on board. He allowed everyone who wanted to pet him to do so. When the boat left the pier, a pair of pelicans came aboard. They to allowed those aboard to touch them. Although we did not see any whales or dolphins everyone enjoyed the trip as we saw lots of seals and were able to get close to them when w few came on board. These seals knew they would be fed. The crossing was uneventful. The service aboard was excellent. We did book 3 hands on cooking classes which were educational and fun. As an aside, I ran into the parents of our daughter's first boyfriend from kindergarten. Dining: We ate a number of meals in the main dining room where we opted to sit with others. e met a lot of nice people this way. The food selection was very good and the service attentive. We also found that we could book the specialty restaurants more frequently the advertised since on many nights they were not fully booked. Embarkation: Quick and easy as we boarded late on Saturday. the ship was doing an overnight in Cape Town. Disembarkation: Rio - We had arranged for transportation to our hotel, the Copacabana Palace and were able to get off the ship fairly early. Overall, we enjoyed this cruise on the Marina. However, we do like smaller ships like the Nautica. Yes, I would book another Oceania cruise if the itinerary was of interest Read Less
Sail Date November 2015
This is a very personal view of the cruise based on our previous experiences. This cruise ship is very smart. Very well looked after and spotless clean. Posh. Upper class. Pretentious. It seemed to me that it was trying very hard to be ... Read More
This is a very personal view of the cruise based on our previous experiences. This cruise ship is very smart. Very well looked after and spotless clean. Posh. Upper class. Pretentious. It seemed to me that it was trying very hard to be something it is not. Everything is very, very expensive. For instance: Bus shuttle from port to airport. $109. (Taxi. $20)! Small bottle beer. 330ml. $7.5 Single spirit. $11 Small glass cheap wine. $11 (Including the 18% service charge) Etc.etc. Staff were the best I have come across. They seemed genuinely cheerfull and very helpful. Service was excellent. The food, as advertised by Oceania, is the best at sea! I agree, it is generally excellent. Particularly in the main restaurants. However the buffet I found disagreeable in its content. The breakfast was particularly poor, well, for a Brit anyway! The desserts seemed to be mushy, and very small. All food is given to you by buffet staff. You cannot help yourself! All tea, coffee and soft drinks were free. However I only saw one coffee machine on the whole ship. Also, restaurant times were quite short. The buffet servery area was poorly laid out with poor passenger flow, scrum. Often waiting for a table. How come a GPS based computer system can guide the 27000 ton ship to all of its ports automatically, yet they can't build a machine that can provide decent toast. Eggs cooked to order by a person using just two small pans. Not a griddle. 15 mins wait for an egg some mornings. The ports of call all looked fantastic on paper. In reality some of them were quite poor, almost a waste of a day! If you were to arrange tours in all these ports, particularly to the myriad of "game reserves", then ok. But the decision to explore the ports themselves sometimes led to a tedious few hours ashore. This was very evident when the shuttle buses provided by Oceania took all passengers using them to a shopping mall in most ports. These malls were mostly in urban fringe. We arranged private tours via internet in 4 of the ports and had a great time. We did not leave the ship in Maputo!! Right, now for the entertainment. Concert Flautist twice. Virtuoso Mandolin player twice. String quartet every evening and afternoon. 2 Film shows, both on port days? Comedy musician twice. Another comedy musician twice. Zzzzzzzz. Enrichment lectures. Zzzzzzzzzz. Photo show. Zzzzzzzzzzzzzzzzzzz. Pretentious. Too posh to have a good time. Everything aimed at a demographic with musical taste, fine gourmet foodies, wine buffs, and money! Almost forgot the "piped music". Very quite, everywhere, all the time. The same music tracks everyday. Zzzzzzzz. Free style jazz. Zzzzzzz. Rat pack. Zzzzzzzzzzz. Freestyle piano. Zzzzzzzzzzzzzzz. I could go on, and on. But I must learn from my experience! We did not really enjoy the experience of Oceania cruising. Read Less
Sail Date November 2015

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