5 Helpful Votes
Sail Date: March 2019
The Silversea expedition ship Silver Cloud may be old, but it’s totally modern, attractive and comfortable. My wife and I had a wonderful 34-day cruise in spring 2019 from Capetown to Lisbon, stopping at 17 places in western Africa. Our ... Read More
The Silversea expedition ship Silver Cloud may be old, but it’s totally modern, attractive and comfortable. My wife and I had a wonderful 34-day cruise in spring 2019 from Capetown to Lisbon, stopping at 17 places in western Africa. Our suite was great, as were the staff and the public areas. Food ranged from good to very good, sometimes excellent. There were shortcomings. Three scheduled ports were dropped before we left because of security issues. People booking this cruise in the future need to know they may not get all the ports they paid for. Also, not all the ship excursions were well-run and supervised. And the enrichment speakers could have been better. The Ship. Built in 1994 and heavily refurbished in 2017, the Cloud looks like a real ship. It’s almost perfectly maintained. Painters were frequently seen doing touch-ups, a sign of a well-run vessel. Suites have pleasant, usable balconies, two chairs, a sofa, a coffee table and a desk, and small but utilitarian bathrooms with a shower. Storage space was okay. We asked to have one chair removed, as it crowded the room and wasn’t needed, but the staff refused. Soundproofing between rooms was inadequate. Basic wifi was free and worked well most of the time. Air conditioning was okay. We had Room 622—a perfect location. The pool area had sufficient lounges, but one of the whirlpools was too cold and sometimes closed and complaints failed to correct the situation. The captain, Vincent Taillard, and the ship officers were cordial but standoffish. The social director, Moss Hills, was delightful. And quietly famous. Years ago, with another company, he helped lead the successful abandonment of a sinking cruise ship. The Food. We’re critical people, and we mostly enjoyed the meals. A few dishes seemed too edgy. The breakfast buffet could have used more variety. And, like seemingly all cruise ships, the Cloud featured awful frozen hash-brown potato patties. A reuben sandwich at lunch was terrible. How about some simple recognizable grilled sandwiches? Overall, we had good choices and found the food at least good and sometimes excellent. I had fillet mignon four times—really good each time. Wine and cocktails flowed freely. We enjoyed every glass of wine we drank, although we realize they don’t serve $40-a-bottle wine. Room service food was good. Waiters were good. The Restaurant, where you don’t need reservations, was the best. La Terrazza, which features Italian in the evening, lacked variety. The Grill, on the outdoor deck, features a grill-your-own meat on a hot volcanic rock. We went once. Never again. I guess some people like the concept. We don’t. Why not just have a good outdoor grill/barbecue? There is a specialty French restaurant that requires a steep extra charge. The Expedition. The Cloud fell short here. Admittedly the itinerary was ambitious, including places were many ships never go, in a difficult environment. We wanted to experience the sights and culture of west Africa first-hand. We did. Every port offered a least one shore excursion covered by the ship fare. Some were great. Some were okay. Some sadly lacking. Some didn’t deliver what was promised when we reserved. Guides were sometimes poor. Supervision from the ship expedition staff was too-frequently lacking. The expedition leader, Nicki D’Souza, was not up to the task. Silversea needs to hire people from Tauck to demonstrate how to run tours. We had one great speaker—a former top assistant to Nelson Mandela. But where were the black professors, journalists or politicians from west Africa? Not on our ship. Conclusion. We’re not sure we’d book the cruise again. It’s really expensive. The missed ports and the shaky shore excursions were irritating. We could and should have gotten more for our money. But we accomplished a lot of our goals and we learned and we had fun. Read Less
7 Helpful Votes
Sail Date: March 2019
We were on board for 36 days and had some really great crew members, but serious issues with many the didn’t have a clue what they were doing and some just plain overwhelmed. Our cabin stewardess was the worst I have had in 40 YEARS of ... Read More
We were on board for 36 days and had some really great crew members, but serious issues with many the didn’t have a clue what they were doing and some just plain overwhelmed. Our cabin stewardess was the worst I have had in 40 YEARS of cruising...clearly overwhelmed, everyday her service cart was the last to leave the passageway....where are the supervisiors to help with the proper training and make sure her staff have the tools they need to be successful. At one point it was suggested we keep a regular schedule by getting up in the morning at the same time each day!!!! Beverage service was so bad in the Grand Salon about 1/2 into the cruise they decided to go with premade drinks for the shows so the waiter didn’t have to take all those bothersome drink orders...some evening you had to ask several times for a beverage...Had to ask 2-3 times for a glass of ice, and we had to laugh one night in the MDR I asked for a wafer cookie for my ice cream....it arrived with ice cream on the pointy end, clearing taken from some other order....or previous order!!! Noticed little cheap things like no breadsticks on the table at lunch, at breakfast no little jars of jams, had big containers on the buffet to scoops out of...no hor’dourves at the formal night. If you want honey for your tea you have to scoop!!! In the Seabourn Square the honey was put into the cup, as they don’t have any little jars....guess one needs to bring their own from home....not exactly luxury! The food is for the most part quite good. However we were on 2 segments and the menus were the same for both segments. Ordered room service 2 evening when we were “fooded-out”, club sandwich which I have had in the past and was quite good...it use to be 4 sections this time it was only 2! To the good the nibbles up on deck 10 in the evening are excellent....noticed on some occasions the carpets were not cleaned of crumbs from afternoon tea!!! We did really enjoy our CD Ross Roberts, excellent...and the speakers and entertainment staff were good as well... This itinerary was very interesting but we would not go back to any of the ports except Cape Town and Singapore....if you are not a sun person you will find the the Indian Ocean really hot and humid! My only hope is that Seabourn gets it’s act together as this is the 3rd year the service isn’t what we expect....suggest more rigorous interviews and training on land and more extensive....before you subject paying passengers to amateur hour!!! Read Less
Sail Date: January 2019
Due to the delay we only embarked on 26Jan 2019 sadly missing two days of fun we were looking forward to..nevertheless once on board we were in awe of the beauty & magnitude of the ship & then the fun started. We loved the various ... Read More
Due to the delay we only embarked on 26Jan 2019 sadly missing two days of fun we were looking forward to..nevertheless once on board we were in awe of the beauty & magnitude of the ship & then the fun started. We loved the various lounges & bar areas for relaxation & good music. The dining sittings in the restaurant caters for everyones needs & the staff serving guests with a smile & then having the opportunity to meet wonderful people at the table we share with.Our highlight the sushi restaurant (my favourite). Our balcony cabin for two very spacious & clean..the staff (& that includes everyone) very friendly & helpful at all times & they work long hours daily. Its also fantastic on the pool deck soaking up the sun & having fun with activities organised by the entertainment team.Its your lucky day if you win something.The shows in the theatre outstanding!!!Professionalism beyond words! The cruise overall is too much to see & do & theres too little time..definitely another cruise planned for the future.. Read Less
Sail Date: January 2019
Staff, Cruise Director, Chefs, food and service absolutely first rate, and not just for a few days...it was 35 days of pampering. FANTASTIC... keep it up Oceania. CONS: The drinks were pricey, but we could have picked a drink ... Read More
Staff, Cruise Director, Chefs, food and service absolutely first rate, and not just for a few days...it was 35 days of pampering. FANTASTIC... keep it up Oceania. CONS: The drinks were pricey, but we could have picked a drink package. Casino was very quiet slots extremely tight, but Manager explained Oceania has just taken contract back from previous independent operator and will be making improvements and changes... PROS: Superb food in all venues. Best shellfish and steaks at sea without question. Most nights a local or specialty offering available on top of regular menus. All desserts and home baked breads delicious. Service was tops. Bar, room, cabin, butlers, restaurants.... always a smile and a greeting, day after day... a happy and delightful team working connected by pride in their work. SUPERB Entertainment good, stand outs : the Bellissimo Quartet with classical strings, then did a wild rock show on strings too!! Cruise director, John E. With his own hilarious show, also extra crew shows such as Beat the Chef , party undet the stars in Seychelles. Clever, fun and innovative fresh ideas. Great team No more to say... back with Nautica, next we go! Read Less
4 Helpful Votes
Sail Date: January 2019
Third time on Oceania, first time on the R-Class Nautica. Had a great time on this 30-day cruise up the east coast of Africa and then Asia seeing some out of the way places but meeting some great people onboard. The biggest detractor on ... Read More
Third time on Oceania, first time on the R-Class Nautica. Had a great time on this 30-day cruise up the east coast of Africa and then Asia seeing some out of the way places but meeting some great people onboard. The biggest detractor on this cruise was time and how long it takes to get from point A to point B. Itinerary Planning - This is a shared responsibility between Oceania Corporate and the Captain of the ship. These itinerary’s are made years in advance and must be executed by the Captain at the helm. Durban - 3 hours late, Maldives - 5 hours late, Phuket - 5 hours late - Unacceptable. The reason given, currents were bad or wind was high. This tired ship can only do about 18,5 knots, we didn’t have high seas or storms to contend with, this was an example of poor planning and not having enough time reserve between ports of call. The skip of Mombasa for terrorist threat is understandable but could have been communicated sooner, the add of Praslin in the Seychelles deserves an “At a boy”. Ship - Loved the size of the ship and the old world charm but its time for an upgrade. The common areas were in good shape and are still receiving the TLC they deserve. Would like to see Toscana and Polo combined to make room for Red Ginger with the scheduled refurbishment. The Nautica Lounge has a nice layout to it but when the entertainment uses the dance floor instead of the stage it can be difficult to see what is going on. Didn’t see a lot of activity in the casino, this space could get better utilization. Enjoyed the spa deck on the front, a quiet space for reading, and the hot tub there was great. Dining - Ate in all the venues and service level was top notch. This was really evident in the Terrace Grill. During the morning rush there were countless “Good Mornings”, tables were reset quickly, and beverage servers ever present. Enjoyed the regional specialty nights especially the game night of Kudu, Springbock, Crocodile, and Impala. For the GDR did not experience the same quality as previous sailings, the deserts were routine. Saw the same menus in Toscana and Polo as year prior, shouldn’t these change a bit. Entertainment and Activities - You can’t expect the same performance level that is received on a 2500+ passenger ship. With that said this group or entertainers and dancers held there own and then some. You got to know these performers throughout the 30-day cruise as they were the ones hosting the various activity games onboard. I think you will see Paulina and Luke have their own headline acts soon. John’s comedy/magic show should become a regular act. He was pretty darn good at having fun at the daily trivia forum. Was glad to see bridge lessons being offered as corporate had said they wouldn’t prior to the cruise. Bridge should be expected on a cruise of this duration. The string quartet every evening in the atrium was well received and glad to see them get two headline shows. The off-board entertainers and lecturers were pretty good. Ports and Shore Excursions - Took this cruise mainly for the itinerary and was not disappointed. Arranged mostly private tours with the CC forum prior to embarkation. These were well done and received a more intimate experience than the Oceania sponsored trips. The tendering process was orderly with a sensitivity to private excursions. Oceania needs to cut their fees in half to be competitive. Met some interesting fellow travelers from various points of the world. By sharing evening dinner or Happy Hour you get to exchange in some great conversations. We enjoy Oceania and will return. Read Less
1 Helpful Vote
Sail Date: January 2019
We LOVED Oceania's ms Nautica! Only 650 passengers (maximum possible = 684), and a huge, very international crew. An older but well-maintained intimate ship, full of beautiful art; fabulous food (the best we have ever savoured ... Read More
We LOVED Oceania's ms Nautica! Only 650 passengers (maximum possible = 684), and a huge, very international crew. An older but well-maintained intimate ship, full of beautiful art; fabulous food (the best we have ever savoured afloat); excellent singers and dancers; a personable cruise director (he made up for the humourless captain); and great cabin/dining service in every respect. Very comfortable (if small) cabin and adequate (if miniscule) bathroom. Bellíssimo, a most talented Ukrainian string quartet (from the Putin-menaced Donets region) played classical and popular music for hours ever day; good evening entertainment, especially the specially invited singers and comedians; a daily MENSA quiz, puzzles, and challenging games of trivia and an art scavenger hunt; reasonable enrichment program, delivered by a knowledgeable astronomer and an egocentric Canadian biologist who attempted to introduce the history and culture of the ports of call, but was out of his depth whenever he strayed from his narrow speciality; FREE internet with superb connectivity; a good library (but lacking almanacs, a good dictionary, and an encyclopedia). All this comes at a cost which tests the limits of our cruising budget. However, it illustrates the old adage, "You get what you pay for." When we look back at about 60 nights of cruising with Celebrity; 300+ nights with Holland America; and single cruises with Princess, Royal Caribbean, Swan-Hellenic (now bankrupt), and MSC, we would say that Oceania is superior to all of them. When we did not purchased any of the rather high-priced (and often mediocre) ship-organized excursions, we simply took the shuttle bus, which the Shore Excursion desk almost always organized, and went to wherever it took us. They were always safe spots, even in Durban, from where we could walk without fear of being mugged. Read Less
2 Helpful Votes
Sail Date: January 2019
My husband & I chose this trip so he could take some CE and do a safari!. We booked the pre-cruise safari at Lion Sands River Lodge. While Oceania did not really do a good job with communicating our hotel info or flight info to the ... Read More
My husband & I chose this trip so he could take some CE and do a safari!. We booked the pre-cruise safari at Lion Sands River Lodge. While Oceania did not really do a good job with communicating our hotel info or flight info to the bush, it all worked out & the Lodge was amazing! We had 4 game drives and 1 bush walk. Pre-Safari, we booked a night at the Residence Boutique Hotel. The Residence is a beautiful, intimate hotel that used to be the Chinese Embassy. It is in a gated compound, very safe. They arranged for their driver to pick us us from the airport, gave us a driving tour of Johannesburg the next day, and delivered us safely to 54th of Bath Hotel booked by Oceania. 54th on Bath is a very nice hotel basic. I think it is part of the Omni Group. Breakfast was included and we all had omelettes. There were 8 from the Nautica going on Safari. Flight was quick and soon we were on our way to Lion Sands. Our time there was the highlight of our trip! We wished it was longer. Soon we were on a flight to Cape Town. we did not have time to see any of CapeTown precruise. We sailed roughly 1 hour after boarding. We were tired! We were in a "penthouse" cabin 8065. It was of course very small compared to the Marina penthouse cabins. I wanted to upgrade all along but the reasonable price upgrade was not offered until we were on safari & my travel agent said it was gone within minutes. Our butler, Vinod was a Gem! He helped with some dining problems and was just overall the best we have ever had. The food was very good in the main dining. My favorite thing was in Toscana, the Carbonara, but you have to eat it quickly because it seems to harden up. We had to request escargot in the MD. It was perfect. The escargot in Polo is soupy and neither of us cared for it. I not sure when it asks about excursions, aside from the Pre-Cruise safari, we booked everything privately because I do not like tour buses or large groups. If you do this cruise and you feel the same consider booking something through the ship while in East London (a place I will be blocking from my memory soon). We booked through Kevin Agram. We did not have him as our driver. Our driver knew nothing and insisted on taking us to the "townships" for 2 hours and then segregated beaches! It was the lowlight of our trip, having already seen them in every town we visited in South Africa. We did do great excursion through Red Dunes safari in Namibia, but if you want to see seals, book a catamaran tour. I heard they jump right on the boat! Richard's Bay & Durban we used Trinity Tours, Brian High. We went to several game reserves and same things as the ship but cheaper and we had a lovely dinner at the Oyster Box Hotel in Durban - don't miss the curry bar. Also do not eat Curry unless you at the Pot & Kettle in the Valley of a Thousand Hills. Very good wine at Durbanville Sauvignon Blanc. $7 per bottle! In Mossel Bay, we used Tours for South Africa and went to Botlierskop Game Reserve (same as the ship) but much cheaper and included lunch. In Port Elizabeth, we used Afroventures Tours and had a wonderful day safari where we actually saw 3 lions!! When we came back to Cape Town we had a day tour to Stellenbosch to taste wines. It was late get started because of immigration problems or something. So we only got to see 1winery (Waterford - Excellent) and then we had dinner at the Wijnhose. I kept saying the winehouse & no one understood me! Excellent food and flights of wine. I would definitely go back to Stellenbosch. Read Less
Sail Date: January 2019
We chose this cruise for its itinerary. We could “Safari” without sleeping in tents! We also wanted to escape the winter weather in the US. Ports were interesting except for Maputo, Mozambique. Oceania should skip it...very 3rd ... Read More
We chose this cruise for its itinerary. We could “Safari” without sleeping in tents! We also wanted to escape the winter weather in the US. Ports were interesting except for Maputo, Mozambique. Oceania should skip it...very 3rd world. We didn’t feel safe and was the only port that required us to take malaria medicine. We were surprised Oceania offered a 2 hour walking tour. DON’T TAKE IT! Street vendors aggressively follow you and pressure a sale. Streets are dirty. We were only allowed to take photos when given permission. Definitely not worth stopping. As for ship: Food and service were outstanding. Loved the “dine anytime” arrangement. It was fun to share a table and meet other guests but we always had the opportunity to dine alone. Being in the Owners Suite gave us special privileges and we were able to eat in specialty restaurants whenever we requested to do so. Stewards were exceptional! Entertainment not quite as elaborate as other cruises but I suppose that’s due to size of ship. On shore: the Belmont property, Mount Nelson Inn, is fabulous! If you are staying in land pre or post cruise, make a reservation! And don’t miss Table Mountain and The Cape. Two spectacular sites in Cape Town. Read Less
1 Helpful Vote
Sail Date: December 2018
We chose this cruise the very first day it came out. We'd done North Africa and wanted to do South Africa with a pre-cruise safari. Regent did a fantastic job providing us with a Shamwari 5 Star game resort where we were so lucky to ... Read More
We chose this cruise the very first day it came out. We'd done North Africa and wanted to do South Africa with a pre-cruise safari. Regent did a fantastic job providing us with a Shamwari 5 Star game resort where we were so lucky to have seen and photographed a leopard and a white rhino at sunset against a setting sun. Our suite onboard was very convenient to the elevators and our cabin attendant was so attentive. The food was fantastic as well as the musicals. The weather however proved a bit of a disappointment as we had to forgo a port in Nambibia and Mozambique. Internet service was problematic and the food too salty. Salt shakers are on every table so why not use those? The only disappointment was the awlful air routing to and from Cape Town that resulted in 10+hours spent in Lufthansa's Frankfort's lounge going and coming. This was our third Regent cruise and the second one with Captain Serena who is an outstanding, vivacious captain. Spending Christmas, New Year's Eve and New Years Day was truly one of our most memorable cruises. The 1600 photos we took are indeed a photographer's dream come true. Read Less
17 Helpful Votes
Sail Date: May 2018
We just booked this at the very last moment as it was sailing from Cape Town to Southampton and were delighted there was space. This was our first Cunard experience, but I think virtually all other passengers were long-time fans of ... Read More
We just booked this at the very last moment as it was sailing from Cape Town to Southampton and were delighted there was space. This was our first Cunard experience, but I think virtually all other passengers were long-time fans of Cunard. I really cannot find anything to complain about. Check-in was professional and we received our suitcases relatively quickly. The cabin was a decent size, as was the wardrobe and small balcony but perfect for two. We chose late dining and never once had repeat food. It was excellent, as was the service. We mostly had a late breakfast in the Lido where the choice was as good as I have ever had in a top Hotel. Lunch we occasionally took in the dining room, but there were so many opportunities to eat we had to choose between lunch or afternoon tea. We ate in the dining room every night. Talks were excellent, particularly Ian Brown and John McCarthy. Entertainment was mostly professional, bar staff were attentive. The daily quiz was a daily challenge. If I were to have one gripe, and I really shouldn’t, the drinks were expensive. But that’s nothing in the scheme of things. Really, it was 17 nights of pure joy. It’s not a cruise for youngsters, the dress code is jacket for gents every night, and formal on four nights, but there’s something very pleasant about a dress code. Well done Cunard - we will be back. Read Less
9 Helpful Votes
Sail Date: April 2018
This cruise was a treat for a special occasion. All of Cunard's advertising exudes 'Luxury and Glamour'. We did not know that we had paid all that money to join the last leg of around the world cruise for a 'don't ... Read More
This cruise was a treat for a special occasion. All of Cunard's advertising exudes 'Luxury and Glamour'. We did not know that we had paid all that money to join the last leg of around the world cruise for a 'don't care home'!! Our checkin and boarding was a disaster as we were checked into the room I had booked, but in some one else's name! We subsequently were hawked about a couple of floors to find the right cabin and then spent the afternoon dodging wheelchairs and aged people with walking sticks etc.. The only luxury in evidence were pictures and marquetry decorating the walls in public areas. Subsequently the bars were empty and no audiences for the brilliant musicians. It was like a ghost ship with no ambience. The so called 'glitzy gala balls' were no more than Hammersmith Palais on a bad day with 5 employed male and 1 female dancers to get people on the floor and guests turning up in casual clothes, one woman near me in my evening finery was wearing a fleece and track suit trousers! We ate a mere twice in the main dining room, first night the steak was like shoe leather, second night we had to suffer an unacceptable being. This was fixed dining and no other tables were available so we had to eat in the Lido everyday. This is definitely not what I expected. Cunard response was a 'snowflake' phoned me up to palm me off with a £200 pound voucher off a P&O cruise. What an insult. Read Less
3 Helpful Votes
Sail Date: February 2018
Cabin and Sailing We both really enjoy sailing with Seabourn, however it must be said that we are starting to see a few cracks in the wall apart from the service which continues in our mind to be 110% Subsequent to our 2017 sailing ... Read More
Cabin and Sailing We both really enjoy sailing with Seabourn, however it must be said that we are starting to see a few cracks in the wall apart from the service which continues in our mind to be 110% Subsequent to our 2017 sailing in Alaska with the mini refit in December we were rather disappointed. The pool deck after we were advised had been replaced remained faulty and was at one time cordoned off. Dining wise, we found that although there was ashore, an abundant supply of salad vegetables, the buffet did not always reflect this. The main dining room experience was not that of a calmly run restaurant but one where all the waiters where walking at top speed all the time.That said the new Thomas Keller Dining experience was first class. We also noticed that on a considerable no. of times the guest services telephone just kept on ringing, one time in excess of 4 mins. Look all these things are not big deal but just drag down the whole perceived ambience and sailing experience with Seabourn. Lets hope our May sailing with Ovation provides for a better experience, at least the cabins should be top notch. Read Less
9 Helpful Votes
Sail Date: January 2018
This was first part of back to back. Capetown to Mumbai. Seemed like good ports. On second leg no outside entertainment. All we had was stable of singers on board. Did have local dancers at one port. A cheap way to stick it to passengers. ... Read More
This was first part of back to back. Capetown to Mumbai. Seemed like good ports. On second leg no outside entertainment. All we had was stable of singers on board. Did have local dancers at one port. A cheap way to stick it to passengers. Main and veranda dining rooms very limited selection. The main dining room had a hamburger every night that had texture of baby food. Salad selection just about same each night mesculan. Not much, not good. All dressings lacked flavor. For an Italian owned ship pasta was pasty and bread sticks on table were soggy half the time. The gelato they served was the worst ever had including all over Italy. Seemed to be water vs. cream. Fish burnt, soup tasteless, portions bigger on our flight home then in dining room. Waiters ability to help in choices non existent due to their lack of English skills. First cruise of 30 days that I lost weight on. Plenty of alcohol. In the cabins no mid sized towels. Only bath and hand. Overall color scheme dark and old. Low ceilings in public rooms. They are going into dry dock about a year late. Limited deck chairs with shade at pool. They increased pool dining area at expense of shade for chairs. No cushions on chairs. Had trouble getting a diet 7up or sprite. Not a US ship so guess not important to them. Balcony chairs have no cushions only straps. They were not comfortable. Entertainment with their singers at times recorded music, might as well have had a CD to listen to. Using their laundry service clothes returned all wet. This is not the way to spend your time or money. There are plenty of good cruise lines that you can travel on. Crystal, Regent, Seabourn and probably many others that provide a value for the money spent. I have had over 50 cruises since 1972 this rates as the worst. NEVER AGAIN Read Less
1 Helpful Vote
Sail Date: January 2018
Wanted to explore South Africa. Cruise enabled us to see a good deal of this country. We were guided by the knowledge and wisdom of an outstanding lecturer, Rob Prescot and the kind and informative interraction with Ira Feldman.. ... Read More
Wanted to explore South Africa. Cruise enabled us to see a good deal of this country. We were guided by the knowledge and wisdom of an outstanding lecturer, Rob Prescot and the kind and informative interraction with Ira Feldman.. The ship staff was very professional. Excellent service without being overly solicitous. The dining experience was overall outstanding. Top cuisine choices from Japanese to French to Italian and to general cuisine. The entertainment under direction of Adam was outstanding. The young voices were first class. At least two singers were worthy of the Opera staage. The selection and presentation was very professional. The Silver suite was very spacious and the hotel services provided by Al and Niki were excellent. The ports of call were determined by the cruise itinerary and not the very best. Two days in Richards Bay was too much. Too bad you could not find a place to dock closer to Plettenberg Bay and George which is the heart of the Garden route. Read Less
4 Helpful Votes
Sail Date: January 2018
By comparison with 4.5 company such as Oceania and 4 star cruise company such as Princess or Holland, we do not consider silversea as a 5 Star cruising for the following reasons; - at least 50% of the staff are not easy to approach, ... Read More
By comparison with 4.5 company such as Oceania and 4 star cruise company such as Princess or Holland, we do not consider silversea as a 5 Star cruising for the following reasons; - at least 50% of the staff are not easy to approach, they are not smiling and it looks like we disturb them - the butler of our room was not proactive and the few request we made got poor reception - a lot of small details were not addressed properly: the public restrooms around the pool were dirty and hand soap as well as hand towels were missing, around 3 o’clock in the afternoon no towels were available around the pool, some of the cushion of chairs around nd the pool were dirty - the quality of food at the restaurant on deck4 was inconsistent at lunch as well as dinner time; it was very far from the quality of the meals served by Oceania and even by Princess - except for the speciality restaurant such as the Italian and the French relais&châteaux restaurant ( but we have to pay an additional 60$us for this one) where the meal were very tasty, the other restaurants meals suffer lack of nice presentation and or lack of flavors especially the fish and sea food plates that tasted barely nothing - unlike all other cruise lines that we experimented, there was no special of the day breakfast offered at breakfast time: the breakfast menu was always the same and was identical at the in room service Read Less
6 Helpful Votes
Sail Date: January 2018
The ship was shabby- worn out dirty carpets, grubby and dirty upholstery in the public rooms. The staff were obviously demoralised and indifferent to the passengers. The worst feature was Silver Seas arrogance in taking us to horrible ... Read More
The ship was shabby- worn out dirty carpets, grubby and dirty upholstery in the public rooms. The staff were obviously demoralised and indifferent to the passengers. The worst feature was Silver Seas arrogance in taking us to horrible ports - 2 days in Richards Bay - a coal export port in South Africa. Fine if you enjoy coal dust with your meals on deck. Second class entertainers and a Cruise Director who seemed bored and was just going through his usual patter. Dirty sun loungers on the very small and crowded sun deck. Worn out, thin and torn deck towels Grossly overpriced tours arranged by the ship. Very poor meet and greet - mainly concerned with getting a swipe of your credit card ! No meaningful meet and greet after returning from shore visits. Food - good but not exceptional for a cruse line that pretends to be at the top of the cruising league. I am not alone in this view - it represents the view on many fellow passengers that I spoke to on the cruise that left Cape Town this January. Read Less
7 Helpful Votes
Sail Date: December 2017
I judge this cruise against my previous Crystal Serenity trip, a few years back. The old ship felt old despite the recent expensive makeover/dry dock. At times I thought there was an odd vibration even on deck 8 fwd. For sure when ... Read More
I judge this cruise against my previous Crystal Serenity trip, a few years back. The old ship felt old despite the recent expensive makeover/dry dock. At times I thought there was an odd vibration even on deck 8 fwd. For sure when you eat at the back of the ship on deck 11 you are likely in for movement. Staff seemed spoiled by Crystal but not the passengers. The food spend seemed way down. The Waterside (MDR) is now very attractive and perhaps over staffed, yet in 16 days I never got a decent dessert. Old "A Tour of the Galley" notes tell of 8 pastry cooks, well I never saw a decent bit of cake. Restaurants close earlier than some want so returning to the ship after paying plenty for a tour, all you could do may be join the crowd at the cramped Bistro, (popular with staff meetings from the Captain down) unfortunately this area needs redesign. Uncomfortable chairs, poor snack selection.Prego and Umi Uma also look tired now. As for our little cabin, no flower, fruit, champers, gifts, nor chocolates on boarding. We did get a single bloom twice in 16 days! The very next hotel I visited gave us all that. The tender boat ride was well done, these being large tenders. The entertainment was well put together, the Crystal dancer's and Band being excellent. Some of the bar crooners were not so good. In the bars service was shall we say tired, I tried to explain how a British champagne cocktail would go together but they were not interested. Afternoon tea was poorly served and one common tea bag was out of stock. The ship feels old and the experience has gone backwards. No matter how smart the decor nor how many staff I did not feel value and wont be returning. The new cabin TV's are huge at the foot of the bed. Plenty of movies and lectures can be viewed, but it serves no other purpose, still no menus, bill nor room service ordering. Using the old phone to room service often joined a long cue and delivery and food was poor. Despite a number of LBGT passengers at no time did Crystal welcome us with any get together. Despite the fact the award at the Crystal Society "party" for most cruises with Crystal went to a Gay couple. Read Less
8 Helpful Votes
Sail Date: December 2017
This cruise, Symphony/ So Africa was a bucket list add on to a remarkable safari experience..As the title says the jury is still out.. Pros; beautiful ship, great staff, super spa, casino that was fun but only successful for the casino ... Read More
This cruise, Symphony/ So Africa was a bucket list add on to a remarkable safari experience..As the title says the jury is still out.. Pros; beautiful ship, great staff, super spa, casino that was fun but only successful for the casino owners HAHA. Awesome food. awesome venues for food and drink. Clergy aboard (a plus) Great evening enterainment, Good music. Several tours very good ie: 4x4 adventure in Walwis Bay. ***Now the cons--- The first night the toilet in 5024 developed an airlock. Overflowed all night and I stepped into ankle deep cold toilet water (clean???) in the am. Fortunately I was able to grab the counter and stop my fall. This overflow was corrected within the hour BUT no one called, messaged or knocked on my door to show any concern for the inconvenience.. Very poor customer relations! The activities that were available, knitting,, needlepoint, bridge were certainly not exciting Exercises and yoga were too early for me.. Gymn was usually pretty full. . Computer classes were of such a broad spectrum of ability that after feeling out of place for a couple I left. The staterooms at the edge of the Crystal reception area were very noisy, could use a door to separate Concierge desk out of earshot. Running out of champagne was inexcusable especially while So Africa has an acceptable bubbly right there. "Gentlemen Ambassadors" are a great idea but personalities should be vetted a little bit. One dinner at the solo table was enough (good dancers they might be). No solo events were provided not even a meet and greet venue. There were quite a few solos on board (poor cousins?) The ports of call were somewhat lacking in interest unless you were lined up for a tour and even then some complaints were heard. Shuttle services "into town" were disgusting as we were dropped off at substandard malls. Not even interesting malls and who wants to pay $$$ to be on a cruise that thinks a trip to a mall is appropriate.. In all it was a new experience for which I am grateful. I will cruise again and as often as my age (87) and physical condition will let me. Crystal? Maybe another try who knows but the cruise planners should do a little more planning and look a little more into their ports of call in this particular geographic area if the ships go that way again.. I see I am not alone in my comments re: solo travels Pay attention Crystal folks..Your prestigist position may diminish rapidly if cruisers note the negative comments that are on this board.. Read Less
1 Helpful Vote
Sail Date: December 2017
This was the longest cruise I have ever taken, and I never traveled as a solo traveler (age 52) before. From 650 guests on board, 450 knew my name during my adventure. I have met endless wonderful people who I exchanged e-mails with. ... Read More
This was the longest cruise I have ever taken, and I never traveled as a solo traveler (age 52) before. From 650 guests on board, 450 knew my name during my adventure. I have met endless wonderful people who I exchanged e-mails with. Giuseppe, the general manager, solved an issue I had with my cabin and resolved this matter quickly and to my absolute satisfaction. The food was excellent, but the wine selection could use some improvement. I chose the "magic card" which allowed me to drink any alcohol beverages. Knowing that each glass of wine plus an 18% gratuity on top of it was "not knowing the price" well worth it for me. However, some wines I could not choose with my unlimited beverage card because it did not allow for bottled wines, only the ones by glass. Otherwise, I enjoyed 99% of all excursions I had chosen. The entertainment was wonderful even though I think it could improve a little. What I missed was yoga or meditation classes. I would have been perfect offering those for sunrise or sunsets. I loved this cruise so much that I booked the world cruise directly on board and I am looking forward to many more adventures. Read Less
2 Helpful Votes
Sail Date: December 2017
We chose this cruise as we have already sailed on the Oceania line (Riviera). An added bonus was the fact that the departure port was in our home city of Cape Town. We also wanted a longer cruise and 30 days was wonderful. The ... Read More
We chose this cruise as we have already sailed on the Oceania line (Riviera). An added bonus was the fact that the departure port was in our home city of Cape Town. We also wanted a longer cruise and 30 days was wonderful. The Nautica was an ideal size with only about 600 passengers and there was never any inconvenience when trying to dine in any of the restaurants. The food was really good and varied and I never heard any complaints from any other diners. We had a change in Executive Chef mid way through the cruise and I have to say that, whilst the previous Exec Chef was great, we noticed an added standard of excellence when Chef Gary Potiphar took over. Compliments to all of the staff involved for the most amazing Christmas decorations. They were beautiful. The Xmas and New Year festivities were totally celebrated and there was a lovely spirit of friendship and goodwill all over. The Cruise Director, Ray Carr, was outstanding. A man with a great sense of humour and a very good rapport with his staff. We didn't attend any of the evening shows but those who did said they were very good. The ports along the coast of Africa were 'ok'. I feel that Port Elizabeth, Mossel Bay, and Richards Bay could have been avoided altogether and more time spent possibly in the Seychelles. A pity we had to miss Madagascar due to the plague there. We were notified of this well in advance of sailing and it crossed my mind that we could possibly have taken in Mauritius instead of having the couple of extra sea days. We took none of the ships' tours as they are vastly overpriced. Mainly we took advantage of Tours by Locals. We would certainly travel on the Nautica again were we to find an itinerary that suits us. Read Less
17 Helpful Votes
Sail Date: December 2017
We are aboard the Nautica right now on the Cape Town to Cape Town trip. I wanted to let you all know a few things so you may not be as crushed as I am feeling right now. First, the pre-cruise tour has been the absolute highlight of this ... Read More
We are aboard the Nautica right now on the Cape Town to Cape Town trip. I wanted to let you all know a few things so you may not be as crushed as I am feeling right now. First, the pre-cruise tour has been the absolute highlight of this trip. Otherwise, I am feeling cheated by a line that we have loved in the past. Cheated out of the holidays as there isn't a single decoration on the ship (a first for a Christmas cruise for us....the ships are usually wonderful) which we had looked forward to in lieu of having anything up at home. Cheated out of money....promises were made about concierge class when we upgraded and the amenities they promised do not exist on this ship. We could have stayed with oceanview and been fine....can't use the balcony as they seas have been rough. The hot tubs are not hot. The food is beyond bland even in the specialty restaurants. Jacques Pepin should be embarrassed to have his name on this. Entertainment is the worst of any Oceania ship we have been on....we don't expect much but this has been terrible and exacerbated by several ports being cancelled. We missed Mossel Bay because the seas were too rough to tender in yet somehow despite having all that extra sailing time we were late to Richards Bay so our game drive was cut short and our guide took the fact that he waited all morning for us out on us by talking to everyone he passed on the road, stopping to watch dung beetles, stopping for a potty break nobody wanted or needed given that we has less time to tour and then said "You could have seen more if you had been on time". Seriously??? Like we had any say in the matter? Then we got to Maputo, where the last time they called there it took 5 hours to clear the ship through immigration (they want to fingerprint and photograph everyone on the ship), the customs people showed up late and then couldn't process people so we left. This appears to be an ongoing problem so I am not sure why Oceania keeps going to this port. Got to Durbin about 1.5 hours early (again, despite having extra sailing time) and went on our scheduled coastal and city tour which was driving in a bus down the highways and interstates with no views to have a 5 minute stop at a beach and a 5 minute stop at a vacant lot in a neighborhood overlooking the city to take pictures of the city through a barb wire fence and then drove through the slums of Durbin. If you scheduled this tour, I suggest you skip it and take a shuttle to the marine park/shopping area. You cannot walk out of the port...must have a bus or taxi though there were few of those around so we couldn't go out in the evening. The tour of Tala Game Reserve was wonderful! Do this! So, that brings us to now. Last night they announced that bad weather is expected so we will overnight in New London and miss Port Elizabeth....don't know why we couldn't stay at New London all day the second day so we could do another excursion or go shopping....anything off the ship but we will leave at 10 a.m.. So, we get one more day on land and three more excruciating days at sea. If you booked your excursions via O Life, you do not get any credit for ones you miss due to cancellations of ports so you cannot even use credits to drink or spa. Our much anticipated African adventure has become a feeling of being held hostage at sea. We started with Oceania on our honeymoon when then the line was new. 15 years later, this will be our last trip with them. I thought this would be a luxurious way to sample Africa but all we are seeing is the inside of a ship. Maybe we will get to see Namibia but I am not holding my breath. Read Less
8 Helpful Votes
Sail Date: December 2017
Cruised on this vessel Dec 6, 2017 to Dec. 21 2017 off South Africa. 3 Ports were cancelled Service was sub par Food was sub par Maintenance was sub par Attitude of staff was sorry can,t help you We have spent over 55 ... Read More
Cruised on this vessel Dec 6, 2017 to Dec. 21 2017 off South Africa. 3 Ports were cancelled Service was sub par Food was sub par Maintenance was sub par Attitude of staff was sorry can,t help you We have spent over 55 days travelling on Insignia and Nautica and have never had Now we find that the information given to us on departure that the credit balance due to the cancellations would be applied to our credit cards was not correct after three attempts a cheque has not been issued. I would warn anyone thinking of using this firm or their parent company Norwegian to exercise great caution. Last year we took a 35 day cruise on the same ship from Hong Kong to Athens and had the finest cruise of our lives, what can possible change so drastically in an organization of this size that would lead to this kind of decline. As you can probably tell I Read Less
6 Helpful Votes
Sail Date: April 2017
We joined Queen Elizabeth on the 20th April in Cape Town. We had travelled on quite a few cruises on Queen Mary, but wow we were blown away by Queen Elizabeth. From the moment we stepped aboard, our holiday began and it was wonderful ... Read More
We joined Queen Elizabeth on the 20th April in Cape Town. We had travelled on quite a few cruises on Queen Mary, but wow we were blown away by Queen Elizabeth. From the moment we stepped aboard, our holiday began and it was wonderful the entire journey. From the food in the Lido to the Brittannia, we could not have asked for more. The shows were wonderful, with the exception of one show. Our entire experience was superb and we so look forward to being able to travel on Queen Elizabeth again. The cabin was in a lovely condition. It was really easy to navigate through the ship without getting loss. I certainly recommend a holiday on Queen Elizabeth. The staff on the ship were only too happy to go the extra mile, whether it was in Brittannia or at the buffet in the Lido. The friendliness was absolutely superb. Read Less
15 Helpful Votes
Sail Date: February 2017
We chose this cruise due to its unusual itinerary, the opportunity to go on a safari, and the stop in the Seychelles, a place my wife and I had long wanted to visit. Also, having sailed on Crystal and Seaborne several times, we wanted to ... Read More
We chose this cruise due to its unusual itinerary, the opportunity to go on a safari, and the stop in the Seychelles, a place my wife and I had long wanted to visit. Also, having sailed on Crystal and Seaborne several times, we wanted to experience Silversea. The many positives included excellent food, having less than 300 passengers, being able to eat dinner by ourselves or with others as desired and at the time of our choosing, a large cabin with a walk-in closet, a very responsive butler, and an exceptionally interesting international mix of passengers - there were relatively few from the U.S. In addition, our short safari in Kenya was spectacular and the Seychelles did not disappoint. The major problem was a ship in marked need of overhaul - - the cabin bathroom smelled, the tap water was rust red, the air conditioning could not keep up, carpet was badly stained throughout the ship, and the furniture was tired. Those conditions are unacceptable for any cruise line and particularly one in the luxury category that charges top dollar. Also, the destination speaker was very weak. Africa is a continent about which many of the passengers did not know a great deal. A knowledgeable and engaging speaker would have significantly enhanced the experience. It will be very difficult for my wife and I to ever trust Silversea again. Read Less
14 Helpful Votes
Sail Date: February 2017
I chose Silversea for the Cape Town 10 night round trip cruise because it was one of the very few lines that do this route - and we had previously sailed on the Silver Spirit when it was first launched and had enjoyed that experience. ... Read More
I chose Silversea for the Cape Town 10 night round trip cruise because it was one of the very few lines that do this route - and we had previously sailed on the Silver Spirit when it was first launched and had enjoyed that experience. We booked the Table Bay hotel for a pre cruise experience. I was promised a sea view room - but didn't get it. Not the end of the world but disappointing, we also booked 3 days of tours. The first day our guide was stood tapping her feet as we arrived at the hotel from the airport - an extra half an hour would have been considerate and just allowed me to at least wash my face after a 12 hour flight. I will say that the tours were amazing. Well organised and worth the money. Very enjoyable. And so to the cruise ship - FIrstly I can't say enough about the helpfulness of all the staff. They have such a lovely attitude and will do anything for you whenever you ask from finding cufflinks at the last minute to offering sea sickness pills. They are really what make this ship what it is and were so friendly and cheerful. Our butler and roof attendant were first class and totally reliable, Thank you to Rupesh and Leonard. However, this ship just isn't adequate for this route. We had rough weather a lot of the time and the sea days and nights were like being on a pirate ship. The creaking, bangs and horrendous motion made it a very unnerving experience. The ship just isn't big enough to cope with the Atlantic/Indian oceans in this area of the world and whilst Silversea can't control the weather they need to take notice of the numerous complaints regarding the experience on this ship. The cruise wasn't cheap and we love cruising - but this wasn't at all enjoyable. In addition to that it is a tired old ship and shouldn't really be classed as 6 star. We have done cruises on the Queen Mary and more recently at least 4 cruises on Seabourn Odyssey and Seabourn Sojourn. They are newer and just more polished all round. There is more variety of food and cocktails for one thing and they have lovely sunbathing areas with plenty of beds. The bed linen and towels were lovely and crisp and the bed was really comfortable. However, the toilet blocked, the hot water was brown and wasn't always hot. The air con was often stuck on cold and the tv picture was grainy. Internet access in port was non existent but was free when working. The tours were ridiculously expensive but we did thoroughly enjoy them - the guides were good and they were well organised. All in all a passable 4 star experience - weather excluded. But nothing more. I won't use Silversea again. We are happy to pay for 6 star but we do expect something a bit special for it. We didn't get that. Read Less

Find a Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise