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2 Cannes to Europe - Western Mediterranean Cruise Reviews

Listen I have cruise MSC plenty of times as I am Black Member status with Msc.. This cruise was part of my b2b Mediterranean cruise. I thought that my cruise with Musica was bad and didn't think it could of got worse, BUT I was ... Read More
Listen I have cruise MSC plenty of times as I am Black Member status with Msc.. This cruise was part of my b2b Mediterranean cruise. I thought that my cruise with Musica was bad and didn't think it could of got worse, BUT I was wrong..... Embarkation in Cannes was the worst EVER. Security had no idea we were getting on the ship, made us wait like fore ever, lol. Finally found our names on a sheet. Good to go, nobody helped with or luggage, as it was a tender to get to the ship.up and down stairs , just to get to the boat... We get to the ship, go to customer service and to my surprise, our Aurea Experience was a no go again, not on our card. Told the customer service girl the code was wrong she said it was ok, NO... So charges got put on our account and took a whole day just to get that fixed(5 times during to the day to get it taken off) Customer Service worse ever, and I have had bad service before..... MDR was AWFUL.. food not appealing at all, again went to buffet and even there was bad, :-( MSC needs to step up or they are going to loose loyal customers.. The wine again in the Aurea Experience , again SO SO BAD, not fit to drink.... On a better note, we had exception service in MDR, buffet areas, and Bars.. Our room attendant, was awful. We asked about our perks for Aurea and he said he had no idea we were booked in the class.. He never went out of his way to make us feel welcome.. We had to ask for everything...,Even the whole 12th floor are Aurea Guest Cabins....... The shows in the theater were the worst we ever seen, so so bad and we LOVE MSC ' s shows.. so sad..... So 2 times booked with MSC for the Mediterranean and both cruise MSC missed the boat. So Caribbean I will stay.. Read Less
Sail Date June 2017
On first entering the Island Escape, you can spell how old and dated it is. No one to greet you so you have no idea where your going and this was our 1st cruise. Cabins were worn and dated, cabin staff did their best but you cannot do ... Read More
On first entering the Island Escape, you can spell how old and dated it is. No one to greet you so you have no idea where your going and this was our 1st cruise. Cabins were worn and dated, cabin staff did their best but you cannot do much with a decaying shower, toilet and grubby shower curtain. Top restaurant was like a school dinner hall, and food was just the same - rough and grubby. We were All inclusive, with that you only get one choice of lagar which was Stella, which I know alot of people do not drink, so your stuck. Other choice was OK, which included cocktails of the day. Food in the better restaurant was OK and a better quality that the top one. Oasis was not worth the extra money, I dont think. Only having 1 decent restaurant to choose from was pretty poor. No where to sit in some of the Bars, could not get to see the the shows - no room. Where are you supposed to go? your stuck on a grubby boat which the week we were there had 150 kids aboard, absolute Bedlam!!!!. Ports of call were the only thing great about this cruise - which meant getting off, but you had to get back on again. If you want a good cruise experience, dont go on this one. I think they should send this boat to the knackers yard. Complained to Thomson - completly un-interested, for that reason would not use Thomson again. Hope you read this Thomson's!!!!!!!!! Read Less
Sail Date June 2009

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